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Royal United Hospital Bath NHS Trust inISSUE 5 SPRING 2010sight New Years Honours Time to care Recycle zone Need to get to the RUH? Live in West Wiltshire? BBath HHospitalR Radio Book Connect2 for work, appointments or visiting To book call 08456 525255 option 2 For information 01380 860100 To contact us from the hospital dial 1444 from any hospital extension. Connect2 RUH – a door-to-door service For a request or dedication from RUH PatientLine: dial *800 or RUH phone dial: ext 4151 insight from Royal National Hospital for Rheumatic Diseases dial: ext 74151 Advertising space now available! Direct dial: 01225 824151 Want to advertise your services to hospital staff? Then you’ve come to the or email: [email protected] right place! Advertising space is now available in our hospital magazine. For a very competitive rate, you can reach a diverse audience, both inside listen on-line at: www.bhbs.org.uk and outside of the RUH. ‘insight’ is produced once a quarter, with a print run of 3,000. Bath Hospital Radio is proud to be sponsored by Requests for advertisements will be accepted on a first come, first served basis - so book your space now for the next edition. For further information, please contact Communications Officer Anita Houlding on 01225 825799 or email [email protected] WANTED Independent Visitors Can you spare a few hours each month to make a If you are fun, friendly, reliable and committed to difference to the life of a child or a young person giving a few hours of your time each month to support who is in care? and spend quality time with a child or young person Would you like something enjoyable and rewarding to we would like to hear from you. There is a shortage do in your spare time? Are you able to share hobbies of male visitors so we are very keen to hear from any and enjoy activities or sports with a youngster? men wanting to get involved. Are you non judgemental and a good listener? You need to be able to drive and to be available after school, at weekends and in school holidays. Reconstruct recruit, train and support people to visit and befriend children who are looked after by local You need to be flexible and you need to be authorities. They may live in foster care, residential trustworthy, reliable and able to commit to your match homes, secure units or live independently. for a minimum of 18 months. Reconstruct is an independent organisation and we If you would like to find out more please call work with young people across the Avon & Somerset 01225 780145 and ask to speak to Suzanne or email region. We offer reasonable pay and expenses, full [email protected] training, CRB and reference checking. Get in touch and help Make a Difference Welcome inside this issue insafehands The annual New Years Patient safety ..................................................... 4 Honours Awards night, Security – working with the community .............. 5 held at the Bath Assembly Rooms, was a celebration of inview staff, who, across the past New recycle zone to launch at the RUH ............... 6 year, have been nominated Eating in style at the RUH .................................... 7 by their colleagues for their Electronic staff record takes off ........................... 7 contributions, achievements Releasing time to care ......................................... 8 and innovation in health and Thank you to all our snow angels ...................... 10 patient care. Yours sincerely .................................................. 11 There was a new award – inperson Hospital Hero. For the first Just a minute with ...................................... 12, 17 time the Trust asked the Team of the month ......................... 12, 17, 18, 19 public to vote for the person they thought had gone that extra Supporting clinicians and patients .......................13 mile to help, care for or support them. In partnership with the Awards ceremony ................................................14 Bath Chronicle, the winner was announced on the night. Farewells .............................................................16 All those nominated fully deserve this recognition of their Panto stars bring a little bit of magic ...................18 achievements. To read about the winners, see pages 14-15. Innovation at the RUH .........................................19 Customer Service Award winners ........................20 Anita Houlding Communications Officer / Editor intheknow Celebrating 25 years of fundraising .....................21 Editorial dates 2010 Keeping information secure .................................22 Home IV therapy service ......................................23 You can send your articles for Insight via email to Make a date ........................................................23 [email protected] or [email protected] or you can send a paper copy via the internal mail. inaddition Friends of the RUH ..............................................24 Deadline for copy Publication date Forever Friends – update......................................25 17 March 2010 12 April 2010 Art at the heart of the RUH .................................26 14 June 2010 15 July 2010 21 September 2010 18 October 2010 inyourowntime 13 December 2010 18 January 2011 Take a break ........................................................28 Contributors Luke Champion Sharon Bonson Hetty Dupays Environment Manager Assistant Director of Nursing Arts Programme Manager Recycle zone - p6 Releasing time to care - p8 Art at the heart of the RUH - p26 www.ruh.nhs.uk 3 insafehands Patient Safety Patient safety continues to be our number one priority and the Patient Safety Improvement Programme is helping us to manage our progress in improving patient safety at the RUH. Safer Surgery One of the five Patient Safety Improvement Programme workstreams is Perioperative Care Management, which includes the implementation of the WHO Surgical Safety Checklist. Theatre staff have adapted the World Health Organisation (WHO) Surgical Safety Checklist to include a formal pre-operative briefing. This is particularly important due to increased complexity of cases and the surgery to be performed. Dr Lesley Jordan says: “We have always undertaken multiple checks before surgery and these still occur. However, the purpose of the WHO checklist is that it is a ‘final’ check immediately before anaesthesia and immediately before surgical incision. It also checks (D&V). Norovirus is the most common The infection control team support correct identity and operation and cause of infectious gastroenteritis ward staff in reducing the risk of the that important processes have been (D&V). The illness is generally mild spread of infection, but in order to undertaken to increase patient safety and people usually recover fully within do that they need to be kept reliably and decrease surgical complications. two to three days; there are no long informed. Senior infection control This will assist us in delivering excellent term effects that result from being nurses Jackie Cosgrove and Dana quality of care to our patients.” infected. Jacomb say: “You know your patients better than anyone - so if you are However, an outbreak of D&V can Taking action suspicious of any symptoms which result in bed and ward closures as may indicate a possible outbreak, then against infection we are unable to admit new patients please contact us. Infection control is an integral part to beds in affected areas; this puts of the Patient Safety Improvement additional pressure on many areas of “We’ll come to your ward, give you Programme and is a fundamental part the hospital. the outbreak form to complete and of the clinical workstreams. Often at this time of the year, many “ All staff can help reduce the risk of the spread of healthcare settings will see a sharp infection by good hand hygiene and preferably using the rise in the number of patients alcohol gel after hand washing “ suffering with diarrhoea and vomiting insight Spring 2010 4 Security – working with the community The RUH, in collaboration with the BANES Youth Offending team, has given a young offender a chance to try to make up for criminal damage he caused on the hospital site last year. Head of Security Adam Jones says: “In June last year a teenager update every single time a patient has caused considerable damage to cars symptoms. We’ll also need to know parked in the staff car park. I was if any staff or visitors have developed advised that the youngster would symptoms and, depending on the not be attending court but would information we receive, we’ll make a decision about closing the ward to new receive an official final warning admissions and restricting visiting. As that would remain on his record for a next step, staff should obtain stool five years. specimens to test for Norovirus and “I talked with BANES Youth C.diff, depending on the symptoms Offending team and the Police to and the clinical circumstances. Results explore ‘restorative justice’, which is from positive tests inform us how the a new initiative. Basically offenders Security – on site situation is developing. (up to 18 yrs old) can choose to New staff will get to meet the “All staff can help reduce the risk of meet with the victims of their crime security manager during their the spread of infection by good hand to demonstrate their remorse. They induction, when they’ll hear more hygiene, so using soap and water to don’t have to agree to meet.” about how they can help with crime decontaminate their hands and using prevention, be given useful contact “I attended a restorative conference the alcohol gel after hand washing. details and know how the security When looking after patients with with the youth, his dad and the team can provide appropriate advice D&V symptoms, it’s essential that all BANES Youth Offending team. We and response. They’ll also find out staff wear the appropriate personal talked about the damage he had about the new Conflict Resolution protective equipment (e.g. gloves caused and he was truly remorseful. training which will be available to and aprons). He was a first time offender and frontline staff.

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