Florida Community College: Serving the First Coast Through Educational and Technology Leadership

Florida Community College: Serving the First Coast through Educational and Technology Leadership

Robert J. (Rob) Rennie, Ph.D. Vice President, Technology & CIO

AFCEA September 18, 2007 About Florida Community College

• 10th largest U.S. Community College • 5th largest U.S. degree granter • 4th in A.S. Degrees • 4th in Nursing Graduates • Florida’s 2nd largest College

2 Jacksonville

• Metro area of 1.2 million • Largest geographic U.S. city • Median age 35 (youngest FL city) • Money Magazine 10 Best Places to Live and #1 • Hottest City for Business Expansion

3 Broad Organizational Scope

Local

National Global

4 Urban Military

Suburban Virtual Rural 5 College Goals

• Prepare students for distinctive success in the Global Information Age • Optimize Access to & Participation in College Programs • Elevate Customer Service to a Level Unsurpassed in Higher Education • Respond Quickly & Effectively to the Human Resources Needs of Employers • Enhance Institutional Performance 6 & Accountability Our REAL Mission: Culture Change

7 By Dik Browne Liberal Arts

8 Fine Arts

9 Business Programs

10 Bachelor’s of Applied Science Degree

11 Career Programs and Workforce Development • Most career programs in Florida • Fastest program development rate in Florida • Broadest technology curriculum in Florida

12 Technology

13 Fire Academy

14 Aviation Center

15 Criminal Justice Center

16 Polytechnic Academy

17 Advanced Technology Center

18 Information Technology

19 Advanced Manufacturing

20 Automotive Technology

21 Bioinformatics

22 Open Campus

23 Institutes & Academies

• Military Education Institute • Florida Security Institute • Florida Construction Institute • Technology Institute of the South • Institute for Teacher Preparation and Development • Institute for Staff and Organizational Development • Culinary Institute of the South

24 Institutes & Academies

• Institute for Financial Studies • Legal Studies Institute • Institute for Occupational Safety and Health • International Academy for Scholarship and Learning Technology • Creativity & Innovation Institute • Institute for English Language Instruction • Institute for LEAN Thinking

25 Technology at FCCJ

26 “Technology Leadership and Innovation are Critical to our Success.”

Dr. Steve Wallace College President

27 Vision

Florida Community College will be viewed as a technological leader providing superior access to the resources of scholarship and career preparation through the application of advanced technologies.

28 Focus

• Environment for Digital Natives • First Class Academic Computing – Faculty Computing – Student Computing – Academic Resources – Ubiquity • Flexible and Agile Delivery Models • Technology as a Value Creation Engine

29 CIO’s Charge Statement

The Technology Team at Florida Community College will pursue every technological advancement of promise for the improvement of the educational process, engage in continuous improvement of service quality, and conduct business in an academically-focused manner.

30 Staff & Organization

• Non-traditional model • Hire for pure intellectual horsepower • Strong professional network orientation • Highly risk tolerant - ‘Go Big or Go Home’ • Value creativity & problem solving • Entertainment product development model • Strong R&D & early adoption commitment • Extremely high expectations

31 Technology Evolution: Maturity Stages

DIMENSION PALEO MESO NEO IT Role Support transactions and Support processes Create value, new keep records and integrate products, new functions/ business organizational alignment Enablement of Volume, speed of work Integration Differentiation/ Organization Competitive advantage Managements Functional capability Cost containment Value creation Focus Processing/ One size fits all Scalable Utility (on demand) Capability Storage Specific Share/Partitioned Virtualized Hiring Profile Specific skill (project type/ Skill breadth & depth Raw intellectual (Developers) toolset based) (Tech Environment horsepower Based)

32 Technology Evolution: Maturity Stages

DIMENSION PALEO MESO NEO Development Factory Boutique Independent Environment professionals Org Expectations Hire & keep As long as we want Free agency of IT Staff them Employment Access People go to where access Access goes to Access everywhere is (Constrained) where people are (Pervasive) (Ubiquitous) Access Mode Limited wire Plentiful wire Wireless Small Apps Custom Off-shelf Commodity Big Apps Source Custom Homogeneous Best of breed mix packages App Integration Poorly Integrated (if at all) Integrated (forced ﬁt) Seamless State integration (SOA)

33 Fiscal Resources

Administrative 28%

Instructional 72%

34 Major Projects Integration

35 Technology Architecture: Visual Integration Map

36 Smart Classrooms & Faculty Technology

37 Academic Technology

• 325+ Smart Classrooms • Approximately 9,000 Student Computers • Free Email for Students & Staff • Free Web Storage for Students • Free and Open Access to all Labs • 100% Wireless network coverage • 100% Portal-based Services • E-learning & Learning Management Systems

38 Enterprise Computing Environment (Hardware) • Sun Enterprise Servers • IBM & EMC Storage Area Networks • CISCO Network Equipment • Apple, Dell, & Sun Application Servers & Storage (325) • Central Management Platform • Located at College Data Center (Deerwood) • Workstations - College-wide (7600)

39 Enterprise Computing Environment (Systems Software) • Sun Solaris Operating Systems • ADABAS, Oracle, & SQL Databases • Software AG Web Methods BPM & SOA Suite • Natural, Java, and .Net Development Tools

40 TV & Multi-Media

• Creation of Content on Various Platforms • Full Television and AV Production Capability • Comcast Channel 26 (Open Campus) • iTunes University • Streaming • DVD & CD • Podcasts

41 Service Oriented Architecture (SOA) • Standards and ‘services’ based model of systems development and deployment • Business Process Management (BPM) • Enterprise Service Bus Implementation • Seamless Application Integration • Extends life of systems

42 Integrated SOA Architecture

43 IT as a Value Creation Engine: The Value Chains Concept

44 Value Creation

• Technology as a Value Creation Engine • Build EVA (Educational, Enablement, or Experience vs. pure Economic Value) • Value Chain not unlike business

45 Generic Industry Value Chain

46 Higher Ed Value Chain

47 Technology Enablement Model

48 Dr. Rob’s top 10 Trends

• Experience as Brand • Social Computing • Content Creation & Management • Content Distribution & Consumption • Service Oriented Architecture (SOA) • Web 2.0 • Mac’s (& LINUX/UNIX) integration to Enterprise • Federated ID Management • Hybridization of Courses • VR & Simulation

49 Smart Markets & Space

50 The Chronicle for Higher Education | Carole Cable Smart Markets & Space vs. Share • Smart markets have frequent turnover in the general stock of knowledge embodied in services, products, or processes. The market knows how our business works, no secrets. • Market share is % of an industry’s total business. Market space is the greater playing ﬁeld of ever expanded and enriched services around the traditional offerings. We own more of the consumerʼs total 51 spend. Smart Tech-Savvy Consumers & Competitors • Digital Immigrants- Always have an accent in digital language, for example: – Print out email – Read the manual – Print documents to edit – Meeting in person to share – Asking if they got your email • Digital Natives- No Accent, natural integration of technology in all aspects 52 of life Digital Natives “The pink button thing is the delete key.”

53 The Chronicle for Higher Education | J.P. Rini Web Trends Subway Map

54 Web Trends Subway Map

55 Accelerating Pace of Change

56 Blackboard 7

57 Blackboard

58 Wikis

• Collaborative digital work space for faculty & students • Web page authoring system • Provides a foundation for multiple participant discussion of topics and creation of shared product in a web- environment

59 Wiki Server

60 Blogs

• Web logs (journals) published to the web • Provide open access to content • Facilitates interactivity, communication, & commentary on issues • Extremely ﬂexible tool

61 Weblog & Podcasting

62 Virtual Reality

• Various platforms for presenting a virtual 3d learning experience, including popular online worlds and gaming environments. • Created a virtual campus in Second Life to provide VR-based student experiences • A pilot project, developed with the LSC & Open Campus, provides academic advising in Second Life. • Instructional projects are being developed with Kent Campus and Distance Learning.

63 Virtual Reality: Second Life

64 iTunes University

• Apple-hosted system for podcast & academic content distribution • Based on iTunes music store system • Distribution of podcasts, movies, lessons, etc. • Faculty-created and commercial content

65 iTunes University

66 MySpace & Facebook

• MySpace and Facebook are media rich, proﬁle based, online social networks • The College is creating an ofﬁcial presence in both of these online networks with the intention of improving the existing student experience and access to student resources • Leverages current student behavior

67 SIRIUS Instructional Design Wizard

• Educational Content Creation • Software based on sound Instructional Design concepts • Emphasizes a high-quality student experience • Focuses on learning outcomes • Incorporates motivation and learning research • Integrates multi-media/multi-modal learning assets • Encourages interaction & individualized feeback • Considers various learning styles • Supports Academic Freedom

68 SIRIUS Instructional Design Wizard

• Multi-tool Technology: Makes it possible to pull learning assets from multiple sources, compile as desired, and push to instructional product (text, CD, etc) or online course management system (cartridge) • A critical element of our textbook replacement • The system used to create SIRIUS foundation courses and materials

69 SIRIUS Academics™ Wizard IDA Process Flow

70 SIRIUS Academics™ Course Customizer Process Flow

71 Sirius

72 IT Leadership Academy

• The IT Leadership Academy (ITLA) is an executive education program for the development and advancement of IT leaders. • The inaugural ITLA event March 2005 • Quarterly programs – conferences and symposia – colloquia and lecture series – research and reports.

73 IT Leadership Academy

• 100% funded by corporate sponsorships • One year of operating funds in reserve • Over $300,000 in sponsor funding – Cognizant Technology Solutions – Sun Microsystems – SAS Institute – Telwares Communications

74 ITLA • Over 250 C-level participants to date (representing over 70 of the Fortune 500) including:

• AFLAC • Best Buy • Allstate Insurance Company • BlueLinx • American Express • BNSF Railways • American Film Institute • Boeing Information Technology • AmerisourceBergen • Booz Allen Hamilton • Amgen, Inc. • Boston Globe/Wired/Fast • Arizona State University Company/Variety • Avnet, Inc. • Bowdoin College • Bank of New York • British Petroleum • Barnes & Noble • Burlington Coat Factory • Barr Labs • California National Bank • BCBS (CA, FL, MA) • Cardinal Health • CDG Group NJ

75 ITLA

• Centex Homes • Convergys • Chico's FAS inc. • CSX Technology • Choicepoint • Delphi • Cingular • EMC Corporation • CIO Decisions Media Group | Tech • EMCOR Group, Inc. Target • Ernst &Young • Citistreet • Exeter Group • Clarks Companies, NA • Fast Company • Clipper Advisory Group, LLC • Federal Mogul Corporation • Cognizant Technology Solutions • Federal Reserve Bank • Coldwater Creek • Fidelity Investments • Commonwealth of Massachusetts • First Horizon National Corporation • Computerworld

76 ITLA

• Florida Rock • Hasbro • Ford Motor Company • Honeywell Global Technology • GE Commercial Finance Services • Glidewell Labs • HP • General Motors Technology • IBM-Aerospace & Defense • GMAC Financial Services • Idea Integration • Goodyear Tire and Rubber • ING Insurance Americas Company • Intel • Gorham Savings Bank • IT Florida • Gulf Power • Jones Lang LaSalle • H&R Block • JPMorgan Chase • Halliburton • Keybank • Harvard Business School • Landstar Systems, Inc.

77 ITLA

• Liberty Mutual • Motorola Technology • Limited Brands • MPS Group, Inc. • Mac Papers, Inc. • NASD • National Academy of Sciences • Marriott • National Amusements (CBS & • Matrix Technology Group, Inc. VIACOM) • McKesson Corporation • NetJets, Inc. - A Berkshire • Merrill Lynch Hathaway Company • Network Services Company • Michigan State University • Nielsen Media • Microsoft Corporation • North Coast Electric • MITRE • Northrop Grumman Corporation • Monster Technologies • Oceaneering International • Ogilvy & Mather • Morgan Stanley

78 ITLA

• Olin College • Recruitmax • P&G/Gillette • Robert Frances Group • Pabst Brewing Company • Rollins, Inc. • Pepco Holdings, Inc. • Safelite Auto Glass • PGA Tour • SAP America, Inc. • Plains All American Pipeline • SAS Institute • Proctor & Gamble • Sysco • Progressive Medical, Inc. • Talley Defense Systems • PSS/Worldwide Medical • TDAmeritrade • Public Broadcasting System • Telwares Communications, LLC • Quest Diagnostics Incorporated • TempurPedic International, Inc. • Radio Shack • Schneider National, Inc.

79 ITLA

• Seagull Software • Terex Corporation • Shell Oil • The Doctor's Company • Shutterﬂy, Inc. • The Lean Health Group • Skadden, Arps, Slate, Meagher & • The Medicines Co. Flom LLP • The Robert Thomas Group • Smart and Final • Thought Works • Sonora Quest Laboratories • TNS Global • Soros Fund • Toyota • Southern Company Services • TSYS • SpadaforClay Group, Inc. • UGS Corp. • State Street Global Markets • Unison • Sterling Bank • Unity Builders Group • Sun Microsystems, Inc.

80 ITLA

• US Military Academy at West • Wachovia Capital Markets, LLC Point • Wake Forest University • Valuation Research Corp • Walmart.com • Verisign • Wescorp • VFINITY Corporation • Xaltitude • Volkswagen of America • Z+ Partners • W. P. Carey & Co. L.L.C.

81 ITLA Global Technology Leaders Serve as Faculty

• Thornton May, Global • David Boyanowski, Futurist & Program National Amusements Leader (CBS & VIACOM) • Yuri Aguiar, Ogilvy & • Catherine Brune, Mather Allstate Insurance • James Baty, Ph.D., Sun Company Microsystems, Inc. • David Bauer, Merrill • Michael Carper, Lynch Coldwater Creek • Paul Bergamo, Liberty • Greg Chetel, Proctor & Mutual Gamble/Gillette

82 ITLA

• John Chickering, • Louis Gutierrez, Fidelity Investments Commonwealth of • Marty Colburn, NASD Massachusetts • Nida Davis, Federal • Norm Happ, H&R Block Reserve Bank • Andreas Hestermeyer, • Mike Fulton, Proctor & Volkswagen of America Gamble • Michael Hugos, • David Gutierrez, ING Network Services Insurance Americas Company

83 ITLA

• Michael Iacona, • Cheryl Smith, Monster Technologies McKesson Corporation • Lynn Jacobs, • Marc West, H&R Block Dreamworks • Patrick Wise, Landstar • Charles Morgan, Centex Homes Systems, Inc. • Mykolas Rambus, W. P. • Bruce Wong, GM Carey & Co. L.L.C. • Robert Sandow, Soros Fund Development Services

84 Relationships

• Software AG International Executive Committee • Apple University Executive Forum • Curriki Advisory Board • Microsoft Developer Network (MSDN) • Open Source Communities • Apple Developer Network (ADN) • Java Developer Community • Gartner & Forrester Analyst Reference

85 Recognitions & Awards

• Ranked #1 by Center for Digital Education • CIO named to Computerworld’s Premier 100 Technology leaders • Microsoft featured ARTEMIS I as best-of- breed solution • Ranked most wired by Yahoo • Featured in Computerworld, CIO Decisions, and in Sun and Software AG literature

Thank You