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Corporate Social Responsibility Report 2017

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Corporate Social Responsibility Report 2017 portadas_MEMORIA RSC 19/02/2018 10:50 Página 1 Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 2 © Management Solutions 2018 All rights reserved www.managementsolutions.com This publication may not be reproduced, distributed, publicly released or transformed, wholly or in part, freely or onerously, using any means or methods, without the prior written consent of Management Solutions. The contents of this publication are provided for information purposes only. Management Solutions does not accept any liability for the use that might be made of this information by third parties. The use of this material by anyone without the express authorization of Management Solutions is forbidden. Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 3 Credits Management: Carlos Camps Sinisterra Miguel Ángel Poblet Capa Editorial team: Román González Ordóñez Cristina López Martínez Design and layout: Laura de Frutos Franco María Díaz Alonso Photographs: Management Solutions´picture library Photograph of Madrid´s Royal Theatre © Pho tograph of Crime Prevention Model Conference © Spanish Chamber of Commerce in Mexico iStock We thank all those who, by contributing information, direct experience accounts and photographs, have made publication of this report possible. Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 4 Contents Introduction Management Solutions, 2017 milestones 06 14 Making things happen 36 Message from the Chairman ................................................. /8 Strategic principles .................................................................. /16 New Business Models ................................................................. /38 CSR Report .................................................................................... /10 Ethical principles in our code of conduct ........................ /18 Diversification ............................................................................ /40 CSR Road Map ............................................................................ /12 Our brand ................................................................................... /20 Growth ......................................................................................... /42 Geography .................................................................................. /22 Communication ........................................................................ /44 Industry ........................................................................................ /24 Service Lines .............................................................................. /28 R&D ............................................................................................... /30 Making things happen ........................................................... /32 Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 5 Committed to Committed to Committed to 46 our clients 60 our professionals 82 the environment Client focus ................................................................................. /48 One team ................................................................................... /62 University ................................................................................... /84 Quality control ........................................................................... /49 Human resources policies ................................................... /63 Sponsorship and patronage ................................................ /90 Commitment to the industry ................................................ /50 Training ...................................................................................... /66 Cooperation agreements ..................................................... /92 Occupational risk prevention and medical services .. /70 Social Action .............................................................................. /94 Employee support services ................................................. /72 Environment ............................................................................./106 Internal communication ...................................................... /74 Sports Club ............................................................................... /80 Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 6 Introduction Management Solutions views Corporate Social Responsibility as acting in accordance with its corporate principles of trust and commitment to excellence and quality, going beyond the basic legal requirements. The Firm recognizes the importance of carrying out its activity while contributing to society’s sustainable growth. For this reason, Management Solutions takes on a commitment to help the communities of the countries in which it operates. Supporting the academic world and job creation, respect for human rights and care for the environment form a part of the Firm’s business strategy, guiding its growth in a responsible manner. The purpose of this publication is to provide Management Solutions’ stakeholders with transparent and detailed information on the Firm’s activities that have a significant impact on its wider environment, and could substantially influence our stakeholders’ perceptions and decisions. 6| 2017 Corporate Social Responsibility Report Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 7 Memoria_RSC17_Vdef_eng_MEMORIA RSC 16/02/2018 12:03 Página 8 Message from the Chairman As Darwin said: “It is not the strongest of the species that survive, We have an extraordinary team of nearly two thousand nor the most intelligent, but the ones most responsive to professionals with a strong analytical profile and deep knowledge change.” Business models mutate, evolve, adapt to the new of the industries for which they work, who support clients in over reality. Many of these new business models use technology to 40 countries in Europe, the Americas, Asia and Africa through our make the most of the already installed infrastructure for the 24 offices. We provide services to global and local clients that are benefit of the customer, thus contributing thus making the leaders in their respective industries, and we offer a differentiated overall system more efficient. value proposition supported by a leading-edge R&D department. Digital makes us solve problems in a different way. The new Our size today is twenty five times what it was only fifteen years digital age is intimately linked to business model redesign (with a ago, when we first embarked on our journey– a leading consulting focus on the customer), the adaptation of organizational and firm specializing in business, finance, risks, organization, processes governance structures (including data and model governance), and technology. the gearing of processes towards improving business and operational efficiency, analytical intelligence, risk identification, At Management Solutions we firmly believe that social measurement and control, and an improved management responsibility is a strategic component in the management of our information framework. organization, a long term commitment we acquire with our clients, our professionals and our wider communities in the Creating value in the digital age is one of the biggest challenges countries in which we operate. With our 12th Corporate Social facing us. At Management Solutions we want to continue to help Responsibility Report, we aim to provide a true and detailed Alfonso Serrano-Suñer,, Chairman and CEO of Management Solutions our clients to steer their digital transformation. This requires us reflection of our 2017 achievements in different areas, especially to keep our value proposition constantly updated while our commitment to social issues. intensifying our international presence, further specializing our industry knowledge, deepening and updating our service lines, A fundamental area of our social responsibility has always been Our clients, big organizations that operate in regulated committing to research and development as well as to our links with universities. We work in partnership with over 350 industries, are facing hugely complex challenges: a more stable knowledge sharing, and always leveraging our experience, which universities through agreements to provide internships and work macroeconomic context that is however marked by moderate we acquire by working for the industry leaders. experience, teach specialized master’s degree courses, lectures growth and historically unusual inflation and interest rates; an and seminars, cooperate in research programs, participate in job increasingly demanding regulatory context; and an At Management Solutions we are not just concerned with fairs, sponsor and support university foundations and unprecedented technological revolution of astounding speed, making things happen, but also with how to do it. Our actions associations. scope, an impact on production systems. are governed by strict principles and values that have proved to create value for our clients, professionals, collaborators and Promoting an entrepreneurial spirit is another line of action in our These three factors combined put increasing pressure on society as a whole: unending commitment and willingness to be social responsibility policy. Our initiatives in this area have taken business profitability as we knew it and make it necessary to do of service; humility, generosity, solidarity, team work, integrity, place within the educational sphere through our support to things differently. Our precise challenge
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