LW Construction & Handyman Services HAS EARNED THE PRESTIGIOUS DIAMOND CERTIFIED AWARD

Independently Rated Highest in Quality for 11 Consecutive Years

W Construction & Handyman Services (formerly LW CONSTRUCTION L known as Handyman Network of Marin) provides & HANDYMAN home and business repairs, remodeling, home improvements, and additions for clients in Marin, Sonoma, SERVICES Napa, Solano, Contra Costa, Alameda, and San Francisco Counties. The company builds, installs, repairs and (877) 303-7118 improves , , electrical, and mechanical (707) 986-8934 systems for residential and commercial clients.

President, owner and operator Lamine Elabed says LW Construction & Handyman Services has built a trusted reputation for providing quality work at a fair price. “Our WEBSITE customers know we only hire skilled experts who are always www.L3Wconstruction.com prompt, courteous and professional. Our primary goal is to EMAIL do right by the client the first time. They reward us by their [email protected] repeat business and referrals.” MANAGER Lamine Elabed, President LW Construction & Handyman Services is a local, family- Lamine Elabed, President owned general contractor. Its employees all have at least 15 SERVICES General Contractor Services; years of experience, are required to pass background and Handyman Services; and drug screenings, and are trained to tackle a variety of tasks. Remodeling; Termite and Dry Rot Repair; Property Maintenance COMPANY PHILOSOPHY and Management; Home Maintenance “We’ve earned a reputation for being trustworthy, reliable and Repairs, Including Electrical, and respectful of our customers. All they have to do is Plumbing, Carpentry, Mechanical, explain the repairs they need and we’ll send professional Flooring, Drywall, Roong, Painting craftsmen right to their doors. Our constant HOURS communication, attention to detail and concern for our Mon – Fri: 8:30am – 6pm customers’ satisfaction ensures each job is done correctly the Sat: 8:30am – 12pm first time.” CREDIT CARDS EXCERPTED SURVEY RESPONSES CA LICENSE “It was a very good experience.”—Marsha B. LW Construction & Handyman Services 893487 installed this tile shower, which features a frameless glass enclosure and Grohe water “Peggy, from the office, was so amazingly efficient and WARRANTIES GUARANTEES xtures. friendly. The customer service was beyond belief. They were 3-Year Warranty on Workmanship as close to perfect as I could imagine.”—Susan W. DIAMOND CERTIFIED REPORT www.dccert.org/1346

DIAMOND CERTIFIED RATINGS DASHBOARD based on 144 random customer surveys since June 2008

CUSTOMER SATISFACTION CUSTOMER LOYALTY HELPFUL EXPERTISE COMPANY CREDENTIALS

10  Workers Compensation 9 8  Liability 7 100% 6  License Verication 5 93% 4  Business Practices 3 2 “Did the company provide  Current Complaint File 1 Helpful Expertise if needed?”  Legal & Finance THE RIGOROUS CERTIFICATION PROCESS ASSURES YOUR SATISFACTION

American Ratings Corporation conducts stringent customer satisfaction research.

1. APPLY 2. SAMPLE 3. SURVEY 4. SCORE The company must apply to begin A random sample of typically 400 Only real customers are surveyed in To qualify, the company must score the rating process. past customers is collected from all confidential telephone research to Highest in Quality, with a score of 90 customer files of the applicant determine the company’s customer or above on a 100 scale. company. satisfaction score based on quality.

Rigorous standards are enforced. Only the highest rated pass.

5. CREDENTIALS 6. PRACTICES 7. COMMITMENT 8. AWARD We confirm that the company has The company must perform to The company agrees to adhere to If the company’s quality rating, required and valid State- contract, have customer-friendly the Diamond Certified® Customer business practices and credentials mandated credentials. business practices and stand behind Satisfaction Principles. meet our high standards, it is its work. awarded Diamond Certified.

We require ongoing customer satisfaction and performance.

9. MONITOR 10. MEDIATE 11. GUARANTEE 12. QUALITY We conduct ongoing surveys to The company agrees to participate in The Diamond Certified Performance Companies that are able to qualify ensure the company is maintaining Diamond Certified mediation if Guarantee provides added for and maintain their Diamond high customer satisfaction and necessary. assurance of the company’s Certified awards are much more loyalty. commitment to customer likely to deliver quality to their satisfaction. customers.

American Ratings Corporation Defining Excellence

Our mission is to define excellence and identify for consumers the highest quality local companies. Our team at American Ratings Corporation is the most experienced in the nation in rating and certifying local companies. We are dedicated to ensuring you have confidence in the companies you choose.

We are totally committed to performing all ratings and ongoing certification work with the highest integrity and accuracy.

We believe:

1. You the consumer have the right to know which companies are truly performing at the highest level of quality. 2. The highest quality companies should be rewarded for their ongoing performance through public recognition. 3. Companies should be held accountable for their performance - one customer at a time. American Ratings Corporation (800) 738-1138 © 2018 American Ratings Corporation www.diamondcertified.org 504 Redwood Blvd, Suite 310, Novato, CA 94947