Heathrow Airport Overview

J4 N M4 J4b E M4 L A N AY J3 J15 L O W OL A408 Slough H

Reading S M4 A3044 I P The West S O A312 N

A437

R E

O London

N T

A H A

M25 L D E P

H A A4 R C K B A Dollar T T H W R O A Thrifty A A D Y A4 H J4a B AT H R O A D A4 A3044 T5 Business Avis Parking Budget T1, T2 & T3 Business T5 T1, T2 & T3 Plus

Hertz T

Enterprise Long Stay Business U Long stay Europcar N National N A4 Alamo E Heathrow L Airport T1 & T3 Terminal 1 Short stay T5 T2 Terminal 5 Terminal 3 Short Stay Short Stay Avis Underground Central Y Budget A30 A Heathrow Express Bus Station Terminal 2 W E Heathrow Connect Underground S J14 U A3113 Buses & coaches D A Heathrow Express A C R O Heathrow Connect E S T H E T Buses & coaches W T H M25 U Sixt S O T A F A315 R E A G G G Terminal 4 ’ S

Contents Underground R D D A R O Heathrow Airport overview 1 Heathrow Express T4 E S A I N Heathrow Connect S T Check-in 2 Short Stay Departures Buses & coaches A315 Level 5 (Check-in level) 3 A3044 T4 A30 0km 0.5km 1km 1.5km Level 4 (Gates A1–A26) 4 Long Stay & Business Terminal 2B (Gates B31–B49) 5 0mi 0.5mi 1mi Arrivals Arrivals 6 Onward travel 7

4 3 17 18

Security

8 9 6 10 5 7 11

16 15 14 13

Entrance Entrance

Shopping Services Ticket desks Excess Baggage Company 2 Airline ticket desk 13–16 Premium check-in 5, 7, 11 Aegean Airlines 14 Ethiopian Airlines 13

Aer Lingus 15 EVA Air 16 Bureau de change Repack area Air Canada 16 LOT Polish Airlines 15 Food and drink Travelex 9 Seating Air China 16 Lufthansa 15 Cafés Air New Zealand 14 SAS – Scandinavian Airlines 14 Check-in Special assistance 8 Costa Coffee 1 ANA 14 Singapore Airlines 16 Bars and restaurants Customs cash declarations 4 Telephone Contents Asiana Airlines 14 South African Airways 14 The Flying Chariot 12 Heathrow Airport overview 1 Customs commercial exports 4 Toilets Austrian 15 Swiss International Air lines 15 by JD Wetherspoon Avianca 13 TAP Portugal 14 Check-in 2 Information Accessible toilet All Brussels Airlines 15 Thai Airways 16 Departures Meeting point Baby care 17, 18 Croatia Airlines 15 Turkish Airlines 16 Level 5 (Check-in level) 3 Egypt Air 13 United Airlines 13 Outsize Baggage 6, 10 Trolleys Level 4 (Gates A1–A26) 4

VAT Terminal 2B (Gates B31–B49) 5 Postbox refunds VAT refunds 3

Arrivals managed by Travelex Arrivals 6 Free Wi-Fi is available throughout the terminal Onward travel 7 Network name: �Heathrow Wi-Fi

11 14 15 Gates A1–A26 10 mins Gates A1–A26 10 mins 13 10 12 Along to Gates B31–B49 20 mins Gates B31–B49 20 mins 9 Commercial exports 16 8 Food and drink Food and drink Shopping Shopping 6 Down to 5 17 7 Plaza Premium lounge 18 4 19 3 2 1 22 21 20

Security

Entrance from Check-in

Shopping Food and drink Services Boots 18 Cafés Airline lounges Commercial exports 9 Seating Case 20 EAT. 5 Lounge A2 16 Escalator Stairs

Cath Kidston 3 Bars and restaurants Aer Lingus Dixons Travel 6 London’s Pride by Fuller’s 17 Gold Circle lounge Information Toilets John Lewis 4 The Gorgeous Kitchen 15 Lounge A3 7 Internet facility Accessible toilet All Sunglass Hut 1 The Perfectionists’ Café 13 Plaza Premium lounge Ted Baker 2 Wondertree 12 Lift Baby care All Contents Bureau de change Thomas Pink 21 YO! Sushi 14 Pharmacy Drinking fountain All

Heathrow Airport overview 1 WHSmith 11 Moneycorp 10 VAT Check-in 2 Postbox refunds VAT refunds 8 World Duty Free 19 Travelex 22 managed by Travelex Departures Level 5 (Check-in level) 3 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Level 4 (Gates A1–A26) 4 Terminal 2B (Gates B31–B49) 5 Arrivals Arrivals 6 Onward travel 7

Version 4 Heathrow T2 07/14 ©2014 LHR Airports Limited. Published July 2014. Terminal 2 Gates B31–B49 Departures 15 minutes walk Lounge B1 – United Club Down to Level 4 (Gates A1–A26) United Global First lounge Lounge B3 – Air Canada Maple Leaf lounge A1–A5

4 5 Up to Terminal 1 Departures

3 7 9

2 10 1 6 8

11 13 1 12 14 22 21 20 19 18 23 17 15 16

24 Gates 21–26 Along to 10 minutes walk 25 Plaza Premium Multi-faith prayer room lounge

Shopping Services Bottega Veneta 19 Kurt Geiger 15 Airline lounges Bureau de change Seating Burberry 21 Michael Kors 14 Lounge B1 near gate Moneycorp 8 Special assistance 4 Bvlgari 18 Mulberry 22 United Club B46 Gucci 20 Paul Smith 17 United Global Travelex 6 Stairs First lounge Harrods 23 Smythson 13 Contents Escalator Ticket sales 24

Heathrow Airport overview 1 Harrods 12 WHSmith 10 Lounge B3 near gate The Fine Watch Room Air Canada B44 Information Toilets Check-in 2 World Duty Free 1 Hugo Boss 16 Maple Leaf lounge Departures Lift Accessible toilet All Plaza Premium 25 Level 5 (Check-in level) 3 lounge Multi-faith prayer room Baby care All Level 4 (Gates A1–A26) 4 Food and drink Airline service desk 24 Play area 5 Drinking fountain All Terminal 2B (Gates B31–B49) 5 Cafés Bars & restaurants Arrivals Ca’puccino 9 Caviar House & Prunier Seafood Bar 7 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Arrivals 6 Caviar House & Prunier 2 La Salle 11 Leon 3 Onward travel 7

Up to Up to 9 Air Canada 5 United Club Maple Leaf lounge lounge

Gates B31–B33 10 mins

Gates B48–B49 10 mins

1 2 6 3

4 7

Gates B38–B43 10 mins

Shopping Food and drink Services Boots 3 Caffè Nero 8 Airline lounge Cash Machine Seating

WHSmith 4 Lounge B1 5 Escalator Special assistance 7

World Duty Free 1 United Club lounge Help point Stairs Lounge B3 9 Air Canada Internet facility Telephone

Maple Leaf lounge Lift Toilets Bureau de change Multi-faith 6 Accessible toilet All Contents Moneycorp 2 prayer room Baby care All Heathrow Airport overview 1 Pharmacy

Check-in 2 Drinking fountain All

Departures Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Level 5 (Check-in level) 3 Level 4 (Gates A1–A26) 4 Terminal 2B (Gates B31–B49) 5 Arrivals Arrivals 6 Onward travel 7

Arrivals Entrance from Level 1 Passport Control

Shopping Food and drink 31 30 Boots 2 Caffè Nero 1, 17 Excess Baggage Company 4 M&S Simply Food 16 SIM Local 9 26 WHSmith 3 World Duty Free 13

Services 25 22 Airline lounge Car rental desk 11 Ticket sales

United Club lounge 14 Cash machine Heathrow 12

Express 18, 20 299 Plaza Premium 15 Escalator

lounge Hotel by Bus 7 Help point 24 23 Airport 5, 8 National Express 10 Information Internet facility Toilets Baggage 22, 25, 26 Lift enquiries Accessible toilet All Meeting point 8 27 Passenger area Baggage reclaim Baby care 28–31 7 9 Seating Public area 10 Bureau de change Drinking 29–31 Stairs fountain 4 6 5 13 Moneycorp 19, 23 3 Telephone Tourist information 6 11 2 Travelex 21, 24 From 12 28 Tourist services 6 International 14 15 16 by British Hotel Arrivals Reservation Centre 21 20 19 18 1 17 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

From UK and Ireland Entrance Entrance Arrivals

Contents Heathrow Airport overview 1 Down to T2

Check-in 2 Buses Short stay entrance Departures Taxis Level 5 (Check-in level) 3 Terminals 1&3 Level 4 (Gates A1–A26) 4 Trains to London Terminal 2B (Gates B31–B49) 5 & Terminal 4, 5 Arrivals Arrivals 6 Onward travel 7

Version 4 Heathrow T2 07/14 ©2014 LHR Airports Limited. Published July 2014. Terminal 2 Arrivals (onward travel) Ground floor Down to Underground Central Bus Station Terminals 1&3 Trains to London & Terminal 4, 5

Services Accessible toilet Help point Taxi rank

Bus stop Lift Ticket sales Up to Escalator Smoking area Hotel Hoppa 1 Arrivals Up to Stairs T2 Short stay car park Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Bus and coach stop allocation

Hotel by bus 12 Car rental (off airport) 22 1 2 3 4 5 Dollar, Thrifty, Sixt Hotel Hoppa 9–11 Car rental (on airport) 6–8 Staff buses 13–15 Avis, Budget, Europcar, National, Airline crew 16–18 Alamo, Enterprise, Hertz 6 7 8 9 10 11 1 12 Group travel 1–3 Car parking (off airport) 19–21 Taxi (by bus stand 18) NCP Flight Path, Purple Parking, Purple Parking Business, Reeds Car parking (on airport) 4–5 Business, Business plus, Long stay, Help bus 13 14 15 16 17 18

19 20 21 22

Contents Heathrow Airport overview 1 Check-in 2 Departures Level 5 (Check-in level) 3 Level 4 (Gates A1–A26) 4 Terminal 2B (Gates B31–B49) 5 Arrivals Arrivals 6 Onward travel 7