OURPLACE METHODOLOGY PLAN FOR FOLKESTONEAND RESPONSE TOWN CENTRE TITLEAPPENDIX SPLIT 2 -OVER ENGAGEMENT TWO LINES REPORT - REVISION A - 06-08-2021 CONTENTS

1.0 Who have we spoken to and how? p3

— 1.1: Who have we spoken to? — 1.2: Engagement contacts log — 1.3: How have we engaged?

2.0 Stakeholder conversations p9

— 2.1: One-to-one conversations — 2.2: Stakeholder workshops

3.0 Wider public engagement p14

— 3.1: Virtual webinar 1 — 3.2: Virtual webinar 2 — 3.3: Equality, Diversity & Inclusion — 3.4 Website and Communications

Revisions tracker

Rev. Date Description - 07-07-2021 Draft for comment A 06-08-2021 Revision A issue for Cabinet

Place Plan for Folkestone Town Centre Appendix p 2 © VVE MADE THAT 1.0 WHO HAVE WE SPOKEN TO AND HOW?

HELP SHAPE THE FUTURE OF FOLKESTONE TOWN CENTRE

Please join us to meet the team and hear about the emerging ideas, priorities & vision for the Town Centre Place Plan. The Place Plan will set clear ‘missions’ and propose specific actions to help shape the future of Folkestone’s Town Centre. This is a chance to share your views and ask us any questions you have. Everyone is invited to take part, so please do share with your contacts and networks.

HOW TO GET INVOLVED To sign up for the webinar please visit: folkestone-hythe.gov.uk/folkestoneplaceplan

If you have any questions, contact: [email protected]

Please note: a survey and printed pack will be made available for those who do not have online access. WEBINAR This can be requested by calling Folkestone & Hythe MONDAY District Council on +44 (0)1303 853000 APRIL 19TH ABOUT THE PROJECT 6 - 7.30PM https://folkestone-hythe.gov.uk/folkestoneplaceplan

Webinar poster, produced by Studio Oiseau Webinar video, Council youtube page

Place Plan for Folkestone Town Centre Appendix p 3 © VVE MADE THAT 1.1 WHO HAVE WE SPOKEN TO?

Engagement overview

Overview Who has been engaged Purpose of this document The engagement process for the Folkestone Town At the beginning of the process, We Made That The appendix document summarises the Centre Place Plan made a commitment to listening worked with the Council to identify a list of groups engagement process that ran from February - June to the full spectrum of Folkestone’s communities, to and individuals to engage with: strategic & delivery 2021 and informed the draft Place Plan. workshops and ensure that the Place Plan was guided by the views partners, key stakeholders, community & interest 17 and priorities of strategic and delivery partners, groups, business groups and residents’ groups. The public webinar events businesses, community stakeholders as well as the team worked to expand the contact list throughout wider public, residents and visitors. We Made That the project, to broaden the reach and include seldom held a variety of events and communication methods heard groups wherever possible. to ensure a wide range of opinions and voices were captured and presented. Focused workshops, one- A full list of participants who were invited to and to-one conversations, stakeholder meetings, a took part in engagement activities can be found in surveys and dedicated website and two public webinars were the Appendix. To invite Folkestone’s communities 150 organised throughout the course of the Place to take part in the Place Plan process, we spoke to, email responses Plan’s development. The engagement approach invited and gathered contacts for 645 individuals was designed to provide multiple opportunities for and groups, who can be grouped into the following interested parties to have their say in shaping the categories: Place Plan, making sure that the team fed back how — Community and voluntary organisations suggestions had been incorporated as the Place Plan — Educational institutions developed. — Council and local ward members detailed — Strategic stakeholders 167 Due to the circumstances of COVID-19 and — Local businesses, networks and organisations conversations government guidelines, all engagement activities — Landowners and developers were held online. To reach those who were not able — Youth groups and networks to engage digitally, physical posters were placed — Residents and residents groups around the Town Centre to advertise the public — Equalities groups webinars and a printed presentation and survey pack — Creative networks and organisations could be requested over the phone for those who — Religious groups and institutions attended could not attend the virtual webinars. The dedicated — Heritage and interest groups 266 Place Plan section of the Council website was — Transport, active travel and environmental public webinar events regularly updated with the webinar recordings and networks content, presentations, notes from workshops and engagement process updates. Monitoring the equalities data of respondents against the demographics of the area has helped to This work is only just the beginning and the next build a picture of the balance and representation of steps in the engagement process beyond the communities’ views. More information can be found youtube views production of this Place Plan document have been in this Appendix. 459 set out in the Making It Happen section.

645 contacts compiled

Place Plan for Folkestone Town Centre Appendix p 4 © VVE MADE THAT 1.1 WHO HAVE WE SPOKEN TO?

Summary of organisations and groups

645 individuals, representatives from groups Residents and residents groups Strategic stakeholders Creative networks and organisations and organisations have been invited to take part — AFRA — Folkestone Harbour — Academy FM/Folkelife in the engagement process through one-to-one — Aspen House Leaseholders Alliance — Folkestone Town Team — Black Wood Bayne conversations, workshops or public events. At the — Bayle Residents Association — F&H Tourism Board — Creative Quarter Strategic Regeneration Group beginning of the process, We Made That worked — The Association of Residents in the Grand (AORG) — Head of Primary Care Estate, East Kent — Creative Folkestone with the Council to identify and continued to — The Leas Residents Association — Homes England — East Cliff Creatives expand this list throughout the process. The list — Hotel & Catering Assoc — Folkestone Festivals has been grouped according categories as below. — Kent & Medway Economic Partnership (KMEP) — Folkestone Fringe Educational institutions and youth networks — Kent Libraries — Guy Hollaway Studios — Schools including; All Souls, Bodsham, Brenzett, — Kent Police — Harbour Arm Curator Community and voluntary organisations Brockhill, Brookland, Castle Hill, Cheriton, — Leas Lift CIC — Hoi Design — Action on Homelessness Christ Church, Churchill, Dymchurch, Folkestone — Otterpool Park LLP — Pillory Barn — Custom Folkestone Academy, Folkestone School for Girls Grammar, — Stand House — Remembrance Line Association Ltd — East Kent Mediation Greatstone, Harcourt, Harvey Grammar, — Shepway Sports Trust — Salt Design — Folkestone Art Trust Hawkinge, Hythe Bay, Lydd, Lyminge, Lympne, — SAGA — Screen South — Folkestone Collective Marsh Academy, Morehall Primary, Mundella, — Seafront Development Company — Seijo Associates — Folkestone Music Town Palmarsh, Saltwood. Sandgate, Seabrook, — Sothebys — The Assembly Line — Folkestone Samaritans Sellindge, Selsted, St Augustines, St Eanswythe’s, — The Roger De Haan Charitable Trust — Urban Room — Folkestone Womens Forum St Martins, St Nicholas, St Peter’s, Stella Maris, — Forward Trust Stelling Minnis, Stowting, Turner Free School — Folkestone Flower Power — Folkestone College, including The Edge Local businesses, networks and organisations Heritage, religious and interest groups — Friends of Folkestone Museum — Turner Schools Group, including Turner Academy — Business Advisory Board — Central Gardens Residents’ Association — HEART (HEritage & ARts Tourism) Forum — East Kent College Group — Chaos Cards — Community Liaison for Folkestone’s parish — Kent Food Hubs CIC — Kent Adult Education — FIRRG church — Kent Refugee Action Network (KRAN) — Grace Hill Studios — Finding Eanswythe group — Lions Club — Great4 Accolade — Folkestone Research & Archaeology Group — National Probation Service SE Kent Offender Council and local ward members — Local Housing Group (FRAG) Management Unit — CLT (Leadership Team) — Locate in Kent — Friends of Cheriton Road cemetery — Pavement Pounders CIC — Council Members and Council Officers — L&B Restaurants — Friends of the Leas Pavilion — Porchlight — Creative Quarter Regeneration Steering Group — Retail Inspired — Folkestone Roads Review — Rainbow Centre — Folkestone Town Council — Richardson & Richardson — Folkestone & District Local History Society — Rough Sleeper Initiative — Kent County Council — Space — Folkestone Local History — Safe Haven — Officers Working Group — The Chambers — Folkestone Museum — Salvation Army — Scrutiny Committee — Visit Kent — Go Folkestone — Seaview Studio — Town Centre Working Group — Local historians — Serveco — South Kent Community Church — Strange Cargo Transport, active travel, sport and environmental — St Mary’s Folkestone — TEDx Folkestone Curator Landowners and developers networks — The Shorncliffe Trust — Touch Base Care — Barton Willmore — Cycling UK — We are with you — David Hicken Associates — Click to Cycle Those invited for the Licensing Workshops will be — Ellandi — Cycle Shepway published on the Council website. — IDC Develop — Folkestone Rugby Club — Leas Pavilion — Network Rail — MPL Group — Shepway Sports Trust — Pentland Homes — SPOKES; East Kent Cycling Campaign — Radnor Estate — Stagecoach — Trinity Capital Limited — White Cliffs Community Rail Partnership

Place Plan for Folkestone Town Centre Appendix p 5 © VVE MADE THAT 1.2 ENGAGEMENT CONTACTS LOG

164 Service Manager Kent Libraries, Registration AS provided Strategic stakeholder Contacts were gathered and logged throughout the & Archives engagement process. The image opposite captures a 165 Creative Director Custom Folkestone AS provided Community & voluntary organisations snapshot of this list. 166 CEO Turner Schools LL passed Educational institutions Y on email 140 The Leas Residents Email to Residents and residents 167 Curator/Manager Folkestone Museum AssociationEmailed HL. Council & localWMT ward groups Y Y Michelle K members 141 Thealso Leas Residents Email to Residents and residents 168 Friends of Folkestone AssociationCllr Keut Community & WMTvoluntary groups Y Y Museum sent details organisations 142 The Leas Residents Email to Residents and residents 169 Secretary The Leas Residents AssociationDirect email Residents andWMT residents groups Requeste Association to WMT groups d 116 Chair Go Folkestone Emailed Residents and residents Y Y 143 The Leas Residents Email to Residents and residents WMT groups 170 Saga AssociationGuy Strategic stakeholderWMT groupsY Y tbc Hollaway 117 Local historian / committee of HEART (HEritage & ARts Emailed Heritage & interest groups Y 144 Thesent Leas email Residents Email to Residents and residents 171 Saga FolkestoneAssociationGuy & District LocalStrategic Tourism) PartnerWMT Forum / FolkestonegroupsY WMTY Y History Society/Hollaway Finding & District Local History 118 145 Go FolkestoneThesent Leas amenity email Residents group? Email to ResidentsLS and passed residents Unknown 172 Rep TLRA AssociationMary Siburn Unknown WMT groups on email Y forwarded 92 Land Owner The Roger De Haan WMT Strategic stakeholder Y 146 119 Go Folkestoneon amenity group? LS passed Heritage & interest groups The Leas Residents Email to ResidentsCharitable and residents Trust / Seafront research 173 Leas Pavilion Client AssociationGy Hollaway Landowners &WMT developers groups on email Y passed on Development Company 120 93 Founder/Treasurer of Through Community & voluntary Y Y 147 Go FolkestoneThe Leas amenity Residents group? Email to ResidentsLS and passed residents Unknown Folkestone Flower Philip Carter organisations 174 EXPERIENCE project officer Cycling UK AssociationLouisa Transport, activeWMT travel & groupsY on email Mungall environmental networks Power/The Lees Residents 121 94 148 Health WellbeingTheintro Leas andResidents Town FHDC Centre Email Animator to ResidentsRetailLS and passed Inspired residents Council officer LL passed Local businesses, networks & Y Y 175 EXPERIENCE project officer Cycling UK PartnershipsAssociationLouisa tra WMT groupsY on email on email organisations Mungall 68 Owner The Workshop Owner The Workshop FHDC Local businesses, networks & Y Y 122 149 CommunityTheintro DevelopmentLeas Residents95 Creative FHDC Curriculum Email to LeadersReligiousKent LSgroups passedAdult & Education Council for officer the WMT Educational institutionsorganisations Y 176 Touch Base Care WMT direct Community & voluntary Y Association WMT institutionsFolkestoneon email area research email organisations 69 Owner The Workshop The Workshop Plan Plan Local businesses, networks & 150 123 The Leas Residents96 Creative Rough Curriculum SleeperEmail to Initiative LeadersResidentsKentLS and passedAdult residents Education Community for the & voluntaryWMTY Educationalemail/web Yinstitutions Yorganisations Y Y 177 Chair of the Creative Quarter LS Creative networks & Y Association / Aspen House WMT groups Folkestoneon email areaorganisations research enquiry Strategic Regeneration organisations Leaseholders Alliance / Road 70 co-ordinator FIRRG / Chair The co-ordinator FIRRG / Chair FHDC Local businesses, networks & Y Y Y 151 ChairGroup 124 Police –Bayle Insp B Residents - INSP 9 7AssociationKent PoliceAS, FHDC ResidentsLeasCycle Resident'sLS and passed Shepway residents Association Strategic stakeholderThe LeasWMTY Resident's Transport, activeY travel &organisations Y Y Y Y 178 Town Team? Plan Plan Unknown 46010428 groups(TLRA)on email 44 Chief ExecutiveAssociationresearch (TLRA) environmentalCreative Folkestone networks FHDC Strategic stakeholder Y Y Y Y email/web 71 co-ordinator FIRRG co-ordinator FIRRG FHDC Local businesses, networks & Y Y Y 125 enquiry Rainbow Centre LS passed Community & voluntary Y Y 152 Artistic Director Strange Cargo 98 SPOKES; EastAS, KentFHDC CyclingCommunity SPOKES; & voluntary East Kent Cycling WMTY Transport, active travel &organisations Y Y 179 Touch Base Care FHDC Community & voluntary on email 4organisations5 Deputy Chief Executive Creative Folkestone FHDC Creative networks & Y Y Campaign organisationsCampaign research environmental networks enquiry organisations 72 Chief Exec Shepway Sports Shepway Sports Trust FHDC Local businesses, networksorganisations & Y Y 126 Action on Homelessness LS passed Community & voluntary Y 153 Director Folkestone Samaritans99 FolkestoneAS, Research FHDC & CommunityTrustFolkestone & voluntary Research & WMT Heritage & interest groupsorganisations 180 Great4 Accolade Louisa Local businesses, networks & on email 4organisations6 Marketing & Communications Creative Folkestone FHDC Creative networks & Y Archaeology Group (FRAG)organisationsArchaeology Group (FRAG) research Mungall organisations 73 TEDx Folkestone CuratorManager / TEDx Folkestone Curator / FHDC Community & voluntaryorganisations Y intro 20 Chief Planning Officer FHDC FHDC Core Team / Project Lead Y Y Y 154 Head of Business Support127 and Screen South PorchlightAS, FHDC CreativeBroadcaster networksLS passed & Presenter & CommunityBroadcaster & voluntary & Presenter Y organisations 181 Great4 Accolade Louisa 100LocalF51 businesses, skatepark networks & Guy Hollaway Studios47 WMT Creative networks & Y Y Y WW1 Heritage organisationson email organisationsStrand House Director Stand House/Creative FHDC Strategic stakeholder Y Y Mungall organisations 74 East Cliff Creatives East researchCliff CreativesorganisationsFolkestone/FolkestoneFHDC Creative networks & Y Y intro 21 Regeneration and FHDC FHDC Officers Working Group Y Y 155 Directors 128 Pavement Pounders CICServecoAS, FHDC CommunityLS & passed voluntary Community & voluntary Harbour/SportsY Trustorganisations 182 Great4 Accolade Louisa 101LocalStrategic businesses, Programme networks & Kenton email& Medway4organisations 8EconomicProject Manager FHDC FHSCL & DevelopmentStrategicStand HouseProject stakeholder Lead FHDC Y Strategic stakeholderY Y Y Mungall organisations organisations Manager 75 AFRAPartnership (KMEP)Trustee ShepwayBusiness Sports & Community Trust Manager FHDC FHSCL/TrusteeLocal businesses, networks & Y Y intro 22 Chief Economic2 Development19_Folkes toFHDCne Place Plan - StakeholdFHDCer RegisterOfficers Working Group Y Y 156 Trustee 129 Folkestone Art Trust East KentAS, Mediation FHDC CommunityLS & passed voluntary Communityand LeasGroups Lift& voluntary CIC Shepway YSports organisations 183 Local historian Mark H 102Heritage & interest groups 49 Folkestone Harbour Arm LeadOfficerStand House/Folkestone FHDC Creative networks & Y Y Y Y organisationsDavidon email Hicken Associatesorganisations LL Landowners & developers Y Fringe/Harbour Arm Curator organisations 5 76 Chair of Friends of the Leas Businesssuggestion & Community FHDC Residents and residents Y /0 23 Development Management FHDC FHDC Officers Working Group e 2 t 1 5 130 Salvation Army PavillionLS passed CommunityGroups & voluntary Y groups a 0 157 Youth Worker Salvation Army AS, FHDC Community & voluntary 3 d p / 184 Turner Academy Yr 9 Seamus Educational institutions Y 50 Lead Specialistt Y ) ) ) ) 0 p u 0 103 Bartonon email WillmoreorganisationsCommercial SchemeLL SponsorLandownersNetwork Rail & developers FHDC Y Transport, active travelY & Y 2 3 3 3 / U ro 2 organisations /0 /0 /0 /0 5 p p passed on 6 5 8 4 2 u G u 77 Business & Community FHDC Heritage & interest groupsenvironmental networksY Y (2 (0 (0 (0 3 g o g o suggestion /0 in r s in r 24 Planning Policy Specialist FHDC FHDC Officers Working Group d d d d Y 7 f G p k G 131 Forward Trust LS passed Community & voluntary Y e e e e 1 ie g o r g 158 KCC JL FHDC Unknown Groups /Y HEART? / Go m m m m r n h o n 185 Head The Edge, Folkestone College Nick H Educational institutions d ir ir ir ir p B i s W i 51 Homes England FHDC Strategic stakeholder Y X l f f f f u s rk k rk 5 104 Trusteeon email of Sunflowerorganisations HouseFolkestone / Emailed (CHAIR) Heritage / & interest groups Y Y y e n n n n ro r o r re o 0 passed on y r H o o o o e o t / b o n p c c c c G b W w n W 7 78 Stagecoach Stagecoach FHDC Transport, active travel & Y Y Y g o o e e e e g s s e s 2 Board of Friends of the Leas WMT d te ti h c c c c n m r l C r G 25 Strategy, Policy & FHDC FHDC Officers Workinge Group a a s i Y e e o Y e S 132 We are with you LS passed Community & voluntary Y d s k n n n n rk M ic o n ic 159 KCC JL FHDC Strategic stakeholder Y environmental networks vi C r r a a a a o l f h w f R 186 Turner Academy / Seamus Educational institutions Pavilion / Turner Schools / Performance Lead Specialist Y n o r e o d d d d l f c o f Q 52 Head of Development South Homes England FHDC Strategic stakeholderio r Y e Y v w n n n n W A O s T O C on email organisations t p ld n o e e e e d d d d d d d 105 Folkestone Music Town - Folkestone Music Town FHDC Community & voluntary n Y a t Y o o t tt tt tt tt e e e e e e e Folekstone Acadey?\ passed on o is c h C a a a a 79 L&B Restaurants East High Street Fund applicant FHDC Locali businesses, networks & nY Y a e d : : : : d d d 3 d d d d it a t k -1 te 1 2 3 4 n n n 0 n n n n Music Board 26 Strategyorganisations & Policy Senior. s FHDC g FHDC Officersn Working Groupa Y 2 vi te te Y te / te te Y te te 133 Safe Haven LS passed Community & voluntary Y o organisationso r o t - n W W W W t t t 6 t t t t 187 Assistant Principle for1 60 Folkestne College Nick H Educational institutions Unknown Specialist N P O C S 1 I E E E E A A A 2 A A A A on email 5organisations3 Director Otterpool Park LLP FHDC Strategic stakeholder Y Y Students Experience passed on 106 Chair Remembrance Line Assoc FHDC Creative networks 1&Leader of FHDC & Chair / TheY FHDC FHDC FHDCY Cabinet Member Y Y Y 80 Richardson & Richardson High Street Fund applicant FHDC LeasLocal Residents businesses, Association networks & Y Ltd 27 Strategyorganisations & Policy Senior FHDC FHDC Officers Working Group 134 Click to Cycle LS passed Transport, active travel & Y organisations 161 Unknown Specialist on email 5environmental4 Community Delivery networks Manager Otterpool Park LLP2 Cabinet MemberFHDC for StrategicFHDC stakeholder FHDC FHDCY Cabinet Member X Y 107 Director, Trinity Capital 81 ChaosTrinity Cards Capital Limited High EmailedStreet Fund applicantLandownersFHDC & developersEconomicLocal Developmentbusinesses, networksY & Y Y Limited WMT 28 Regulatory Services & FHDC FHDC Officers Working Group Y Y Y 162 135 Urban Room? Click to Cycle Creative networksLS passed & Transport,Y active travel & Y organisations 55 Otterpool Park Project CorporateOtterpool Contracts Park LLP3 LeadCabinet MemberFHDC for Revenue,Strategic FHDC stakeholder FHDC FHDCY Cabinet Member ? Y Y Y organisationson email environmental networks 108 Director 82 The ChambersThe Assembly LineCoordinatorHigh WMTStreet Fund applicantSpecialistCreative networksFHDC &Benefits Local & businesses,Anti-FraudY networksY & Y Y previous 29 Operationsorganisations Lead Specialist/Member FHDCFHDC Folkestone FHDC Officers Working Group Y 163 136 Community Liaison for Academy FM / FolkelifeHeritage &Alastair interest groupsCreative networks &Y 4 Cabinetorganisations Member forY FHDC FHDC FHDC Cabinet Member Y 56 Hotel & Catering Assoc FHDC Strategic stakeholder Y Y Folkestone's parish church Upton organisations contact Communities (Vice Chair) 109 83 SpaceRadnor Estate High FHDCStreet Fund applicantLandowners(Chair) andFHDC & F&H developers TourismLocal businesses,Y networksY & Y Y provided 30 Communications and FHDC FHDC Officers Working Group Y Y 137 Chief Strategy Officre (tbc) / EKC Group Nick EKC Educational institutions Y Board (Chair)Y 5 Cabinetorganisations MemberX for Property FHDC FHDC FHDC Cabinet Member Y Engagement Lead Specialist Leas Pavilion Archive (tbc) suggestion 57 Development Director Local Housing GroupManagement &FHDC Grounds Local businesses, networks & 84 Space High Street Fund applicant FHDC MaintenanceLocal businesses, / The Leas networksorganisations & Y 110 MPL Group FHDC 31 AssistantLandowners Director & developers Housing FHDCY Y FHDC Y Officers Working Group Y 138 Kent Refugee Action Network Dan Hulme Community & voluntary 6 Cabinetorganisations Member Digital FHDC FHDC FHDC Cabinet Member Y (KRAN) & Diane 5organisations8 Local Housing GroupTransformationFHDC Local businesses, networks & 85 Space High Street Fund applicant FHDC Local businesses, networksorganisations & Y 111 Dever Emailed 32 CommunityUnknown Safety Specialist7 Cabinet MemberFHDC Housing, FHDC FHDC OfficersFHDC WorkingFHDC Group Cabinet Member Y Y 139 Outgoing Chair Central Gardens Residents' Emailed Religious groups & Y organisations Y 59 WMT for 188 Transport & Special Projects Association, Folkestone WMT institutionsHead of Primary Care Estate - Clinical Commissioning FHDC Strategic stakeholder Y 86 Grace Hill Studios East KentHigh Street Fund applicantGroup (CCG)FHDC Local businesses, networks & Y 112 directly Richard 33 CabinetUnknown Member for8 Cllr Enforcement,KCC Regulatory FHDC FHDC StrategicFHDC PartnerFHDC Cabinet Member Y Y Services,organisations Waste & Building 60 Co-Founder ofWallance Ellandi and EconomicEllandi Development FHDC Landowners & developers Y Y Control 87 Chair of HighHEART Streetemail (HEritage loopTask & ARts Emailed9 CabinetCommunity Member for& voluntary the FHDC FHDC FHDC Cabinet Member Y 113 FHDC Richard 34 CorporateCouncil officer Director Growth KCC FHDC Strategic stakeholder Y Force Tourism) Forum ? WMT environmentorganisations 61 Head of FutureWallance Places EnvironmentEllandi & Transport FHDC Landowners & developers Y Y Y 88 Investment Director Locateemail in Kent loop FHDC 10 ChairLocal FHDC businesses, Folkestone Town networks FHDC & Y FHDC FHDC FTC Working Group Y Y Y 35 Director Economic KCC FHDC Strategic stakeholder Y 114 HEART (HEritage & ARts Emailed Heritage & interest groupsCentreorganisations Working Group / The Tourism) Forum62 ? AssetGo ManagerWMT Bouverie DevelopmentEllandi Leas ResidentsFHDC Association Landowners & developers Y Y Y 11 Member FHDC Folkestone FHDC FHDC FHDC FTC Working Group Y 89 HeadFolkestone? of Business IntelligencePlace ShoppingLocate Centrein Kent Contacted Strategic stakeholder Y 36 Highways Town CentreKCC Working Group FHDC Strategic Partner Y Y 115 HEART (Chair?) Friends of St Mary and St Emailed Heritage &WMT interest groups Y Y 63 Managing Director Pillory Barn FHDC Creative networks & Y Y Eanswythe / HEART / Go WMT 12 Member FHDC Folkestone FHDC FHDC FHDC FTC Working Group Y Y 90 Destination Development Visit Kent FHDC Local businesses, networksorganisations & Y Y Folkestone / Rotary Club/ 37 Economic DevelopmentTown CentreKCC Working Group FHDC Strategic stakeholder Y Y Y Y Manager organisations 64 Pillory Barn Lead FHDC Place Pillory Barn 13 FHDC Chief ExecutiveFHDC / The CreativeFHDC networks & FHDC CLT Y Y 91 Plan Shepway Heart Forum (?)/The FHDC LeasHeritage Residents & Association interest groupsorganisations Y Y 38 Head of Strategic Planning & KCC FHDC Strategic stakeholder Y Shorncliffe Trust 65 Client Account Lead PolicyPillory Barn 14 Director of PlaceFHDC CreativeFHDC networks & FHDC CLT / Project Sponsor Y Y Y Y organisations 39 Town Mayor / Town Council Folkestone Town Council FHDC Key stakeholder Y Y Y Y 66 Maidstone Studios, BusinessMember Maidstone Studios,15 Director Business Housing FHDC and StrategicFHDC stakeholder FHDCY CLTY Y Y ? Y Operations Advisory Board, KMEP, Kent Advisory Board, KMEP, Kent 40 Deputy Mayor / Town Council Folkestone Town Council FHDC Strategic stakeholder Y Y Y Y Music Music 16 Director Corporate Services FHDC FHDC CLT Y Y Y 67 Chair Folkestone Town TeamMemberChair Folkestone Town Team FHDC Strategic stakeholder Y Y

41 Town Council Clerk/Officer17 Director of FolkestoneTransformation Town CouncilFHDC FHDC CouncilFHDC & localCLT ward Y Y Y and Transition members

42 Principle Folkestone18 CollegeDirector of FolkestoneDevelopment College / FHDC FHDC EducationalFHDC institutionsCLT Y Y Otterpool Park Managing Director 43 East Kent College Group19 Senior CEO EconomicEast Kent College FHDC FHDC StrategicFHDC stakeholderCore Team / Project Manager Y Y Development Specialist

Place Plan for Folkestone Town Centre Appendix p 6 © VVE MADE THAT 1.3 HOW HAVE WE ENGAGED?

Engagement activities

B. Targeted youth outreach sessions Impact in numbers: one-to-ones & workshops As the project developed, we committed to holding three additional workshops with Year 5, Year 9 46 one-to-one conversations and Year 12 students from Morehall Primary and Folkestone Academy. Through this, we have started 15 virtual workshops to discuss priorities and to understand more about what would attract young ambitions, including young people people to live, work and stay in Folkestone. The team worked with the Council to develop a schools 96 invited to workshop events contact list who were kept informed about the public events. Representatives from school institutions 121 workshop participants; residents, and educational groups were also a part of the community groups, businesses and stakeholders, stakeholder workshops.

including 17 school students C. Strategic stakeholder workshops Nine workshops have been held over the course of One-to-one conversations, February to April 2021 the Place Plan project development, giving strategic Conversations were held with stakeholders who and delivery partners a chance to feed back on the had previously expressed interest to the Council in developing Place Plan. These included the Town being involved in the Place Plan and were aimed at Centre Working Group, All Members, Officers Working understanding priorities and interest in attending Group, Creative Quarter Regeneration Steering workshops. Conversations were held using telephone Group, Scrutiny Committee, CLT (Leadership Team), or virtual video conferencing software such as Zoom. Council and project team Officers

Digital workshops, February and March 2021 A. Workshops with stakeholders Four themed workshops were held with stakeholders as an opportunity for a detailed discussion over priorities and ambitions for the Place Plan. The presentation included key findings from the appraisal work and research so far. A series of questions were posed to prompt discussion about the Town Centre, according to the theme of the workshop: 1. Community & Culture 2. Places, Heritage & Revitalisation 3. Business & Skills 4. Transport, Active Travel & Leisure

Feedback was incorporated into the development of emerging ideas and was reflected at the public webinars.

Workshop material produced using Conceptboard, digital transport workshop and Year 9 focus group

Place Plan for Folkestone Town Centre Appendix p 7 © VVE MADE THAT 1.3 HOW HAVE WE ENGAGED?

20/04/2021 Folkestone Town Centre Place Plan - webinar survey 20/04/2021 Folkestone Town Centre Place Plan - webinar survey

Impact in numbers: public webinars Impact in numbers: website & social media Folkestone Town Centre Place Plan - Folkestone Town Centre Place Plan - webinar survey webinar survey survey results FAQ notes updated after the public webinars Help shape the future of Folkestone Town Centre Section 02 - Action Areas This survey is a chance to share your views on emerging ideas for the Place Plan that were presented at STATION ARRIVAL - How strongly do you agree/disagree with the proposed 95 2 the Place Plan virtual webinar held from 6pm until 7.30pm on Monday 19 April. The survey asks questions that refer to the presentation which will be available to read shortly after the event here: www.folkestone- actions to help shape the future of the Station arrival area? (p19 of presentation) hythe.gov.uk/folkestoneplaceplan

The feedback received will help to shape the final Place Plan which we are aiming to complete in June 1 2 3 4 5 2021. A second public event will discuss the development of the final Place Plan. Once the date is confirmed, further information will be available at www.folkestone-hythe.gov.uk/folkestoneplaceplan Strongly agree Strongly disagree Please complete the survey below by Sunday 9th May. The information you provide will be confidential. It 266 attendees 459 youtube video views of webinars will be used only by the project team to contact you in relation to this project. Please note that there will be a separate consultation process about licensing policy proposals.

For those who cannot access the presentation and survey online, a printed pack will be made available. Do you have any suggestions for the proposed actions? This can be requested by calling Folkestone & Hythe District Council on 01303 853000.

Your answer questions asked website views Back Next 322 1951 Never submit passwords through Google Forms.

This form was created inside of wemadethat.co.uk. Report Abuse SANDGATE ROAD WEST - How strongly do you agree/disagree with the proposed actions to help shape the future of the Sandgate Road west area? (p21 Forms of presentation) 37,356 social media reach 1 2 3 4 5 Strongly agree Strongly disagree

Do you have any suggestions for the proposed actions?

Your answer

https://docs.google.com/forms/d/e/1FAIpQLSdqFKXcs4qzowA2ZHv51FtLkJNamIqTyswqtij6WPJSbKOsRA/formResponse 1/1 https://docs.google.com/forms/d/e/1FAIpQLSdqFKXcs4qzowA2ZHv51FtLkJNamIqTyswqtij6WPJSbKOsRA/formResponse 1/4

Public webinars, April and June 2021 Project website, ongoing Dedicated project website: Survey to accompany webinar presentation Two public webinars were held using Zoom to discuss A project page was hosted on the Council’s website www.folkestone-hythe.gov.uk/folkestoneplaceplan the emerging Place Plan, share views and ask and led by the Council’s communications team. questions. The first webinar in April was aimed at The website provided accessible feedback in the discussing priorities and vision. The second webinar form of project information, regular progress event in June reflected back insight gathered from updates, contact information and engagement the first webinar and presented opportunities and event invitations. Content and surveys from the actions that were informed by the research and public webinars were also uploaded. The website engagement process. will continue to be updated to record project development: www.folkestone-hythe.gov.uk/ A survey was launched so that if anyone couldn’t folkestoneplaceplan. make the webinar live they could still get involved. A survey and printed pack was made available for those who did not have online access. Social media and email communication The Council and design team’s social media The webinars were broadcast through the Council platforms including Facebook, Twitter, Youtube blog and press release, stakeholders platforms and were used to broadcast about public events and social networking sites. A physical flyer was also create opportunities for local people to share ideas. disseminated and emails were sent to the contact Members of the public could email or telephone list gathered throughout the process. The feedback the We Made That design team directly or through received at the webinars and through the online the specifically created Place Plan Council surveys helped to shape the final Place Plan. email address during the engagement period. All correspondence was logged and fed into developing proposals wherever possible.

Please see the Appendix for further details on the Eventbrite booking page for webinar Recording of webinar event, FHDC youtube page engagement process.

Place Plan for Folkestone Town Centre Appendix p 8 © VVE MADE THAT 2.0 STAKEHOLDER CONVERSATIONS

Presentation and workshop material produced using Conceptboard during themed workshops

Place Plan for Folkestone Town Centre Appendix p 9 © VVE MADE THAT 2.1 ONE-TO-ONE CONVERSATIONS

Conversations were held using telephone or virtual video conferencing with stakeholders who had Detailed one-to-one conversations have been previously expressed interest in being involved. held with representatives from the following The aim was to understand strategic priorities organisations and groups: and ambitions and interest in attending future — Black Wood Bayne & Seijo Associates workshops. — Creative Quarter Strategic Regeneration Group — East Cliff Creatives — FIRRG — The Leas Resident’s Association (TLRA) — The Workshop — Business Advisory Board — Stagecoach — Creative Folkestone — Cycling UK — EKC Group — Ellandi — F51 skatepark — Council stakeholders — Folkestone College — Folkestone Town Council — HEART (HEritage & ARts Tourism) Forum — Folkestone & District Local History Society — High Street Fund applicants — Kent County Council — MPL Group — Otterpool Park LLP — Pillory Barn — Radnor Estate representative — SAGA — Folkestone Harbour Arm — Folkestone Fringe — Stand House — The Assembly Line — Seafront Development Company/The Roger De Haan Charitable Trust — Touch Base Care — Turner Academy — Turner Schools — Urban Room

Place Plan for Folkestone Town Centre Appendix p 10 © VVE MADE THAT 2.2 STAKEHOLDER WORKSHOPS

Stakeholder themed workshops

Held in February and March 2021 over Zoom, four 1. Business, skills & employment workshop 2. Community & culture workshop Groups who were invited: themed workshops were held with stakeholders 26th February 2021 5th March 2021 — Kent Police as an opportunity for a detailed discussion over This workshop focused on ‘doing business in This workshop focused on how to support new — Porchlight priorities and ambitions for the Place Plan. Folkestone’ – how can Folkestone become an community uses and activities into the core town — Safe Haven attractive place for businesses to stay and scale? centre area, to encourage visitors whilst making sure — Folkestone Rough Sleeper Initiative that this offer is also attractive and accessible to — Folkestone Music Town - Music Board Key highlights and priorities: local people. — Rainbow Centre — Investment is important to improve the visual — Pillory Barn appearance of the core town centre area. Key highlights and priorities: — Folkestone Town Council & Town Council — Size of units and flexibility of leases are a — The current education, skills training and Members particular challenge. business support offer could be better linked up — Creative Folkestone — An independent body or champion could help & promoted. Partnerships with colleges should — East Cliff Creatives better support Folkestone’s business’ to scale be encouraged. A forum, physical high street hub — TEDx Folkestone Curator and enhance their role in the town centre. or skills exchange could help make this visible. — Kent Adult Education for the Folkestone area — The town centre is disjointed, despite many — Supporting a more holistic offer that extends into — Action on Homelessness assets being close together, and connections the core town centre area will support Folkestone — Serveco should link the station through to the seafront. becoming a location for a family day out. — East Kent Mediation — The Folca building presents a great opportunity — Sunny Sands, the coastline and water-sports — Salvation Army as an anchor to the town centre, defining new offer are important to local people as well as an — Forward Trust uses and public realm. attractive offer for visitors. — We are with you — Investing & engaging with Folkestone’s young — The experiential offer could be broadened in the — Kent County Council; Adult Social Care people is really important - a chance to engage long term to include music and market events to — HEART (Heritage and Arts Tourism) Forum more closely with residents in eastern areas. activate the town centre — Go Folkestone — Considering the Town Centre as a whole is — Otterpool Park LLP Groups who were invited: crucial, to address the perceived east-west — Folkestone Flower Power — Kent County Council; Economic Development divide. — The Leas Residents Association — Hotel & Catering Association — Re-thinking property in the Town Centre through — Alliance of Folkestone Residents Associations, — Folkestone Town Team a different approach to uses & leases. (AFRA) — Locate in Kent — Careful consideration of timings and the location — Remembrance Line Association Ltd — The Assembly Line of evening animation is important. — Community liaison for Folkestone’s parish church — Folkestone Harbour Arm — The stark contrast between new developments — Strange Cargo — Stand House & the most deprived communities is a challenge — Friends of Folkestone Museum — Folkestone Fringe that must be tackled. — Central Gardens Residents’ Association — Folkestone College & East Kent College Group — There is consensus that the town centre doesn’t — The Bayle Residents Association — Business Advisory Board encourage spending time, and that new uses — FIRRG could be focused around community, leisure and — The Leas Resident’s Association (TLRA) business support. — High Street Fund applicants; Chaos Cards, Space, — The seafront development divides opinion. It L&B Restaurants, Richardson & Richardson, The is agreed that whilst this investment offers a Chambers, Grace Hill Studios great & positive opportunity, it must also be — Town Centre Animator used to improve Folkestone for everyone. Some — The Workshop communities feel excluded & disconnected. — Kent & Medway Economic Partnership (KMEP)

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3. Places, Heritage & Revitalisation workshop Groups who were invited: 4. Transport, Active Travel & Leisure workshop Other groups included in one-to-one conversations: 8th March 2021 — Kent County Council; Strategic Planning & 4th March 2021 — Folkestone & District Local History Society This workshop focused on Folkestone’s space and Policy This workshop focused on discussing the — Strategy & Policy Senior Specialist, Folkestone & places – how can we make the most of Folkestone’s — Homes England opportunities for a radical new vision for Hythe District Council abundant assets to attract visitors whilst making — Sunflower House Folkestone’s transport infrastructure as well as how — Cycling UK sure that this offer also improves the lives of current — Friends of the Leas Pavilion to support active travel choices supporting more — Folkestone Harbour and Seafront Development residents. — Otterpool Park LLP sustainable futures. Company/The Roger De Haan Charitable Trust — Alliance of Folkestone Residents Associations — Turner Schools Key highlights and priorities: — Shepway Sports Trust Key highlights and priorities: — There should be a long term vision for heritage & — Leas Lift CIC — Arrival into Folkestone by all modes of transport tourist assets which are currently disconnected. — Stand House is not visually appealing and needs addressing. The Church of St Mary & St Eanswythe is a — F51 skatepark — The ring road, lack of bus routes and changing significant community & heritage landmark. — Guy Hollaway Architects topography are particular challenges that mean — Supporting local communities and creation of — Ellandi that people are deterred from travelling from the local jobs is key. The focus should not just be on — Primary Care Estate, East Kent, Clinical coast into the Town Centre. Walking & cycling new residents and visitors. Commissioning Group (CCG) connections should be improved. — The Town Centre lacks a civic heart, open and — David Hicken Associates — A vision for rest of town centre and making bold public space of significant size. There are — Trinity Capital Limited infrastructure changes will help to reconnect the specific places that could be improved — HEART (Heritage and Arts Tourism) Forum harbour to rest of core town centre. — Bouverie Place is doing well but there is a trend — The Friends of St Mary and St Eanswythe — The Place Plan needs simple messages that are of declining retail demand, exacerbated by a long — Go Folkestone easily accessible. high street leading to issues with empty shops. — Rotary Club — Parking is an issue and a concern. Low carbon — Development in the town centre could include — Folkestone Roads Review options could be encouraged as part of a visitor affordable or intergenerational living. — Barton Willmore offer. — The pandemic offers a chance to attract people — Radnor Estate — The ring road is a particular challenge that needs to live and work in Folkestone, particularly due to — MPL Group addressing. This should be re-imagined, along the easy access to London. Flexible work space — Leas Pavilion with the Saga building and bus station. in the town centre could be provided to support — Friends of the Leas Pavillion — There is little good quality hotel accommodation this. — SAGA in the core town centre. The new F51 skatepark — The Otterpool development presents a great — Folkestone Museum offers an opportunity to rethink the hotel offer opportunity but must also be integrated with — Folkestone Town Council and tie in with other events. plans for the Town Centre. — There is a perception that the creative industry Groups who were invited: ends in the creative quarter and is separate from — Folkestone Road Review the rest of the Town Centre, but it is an important — Aspen House Leaseholders Alliance part of attracting people to Folkestone year- — Shepway Sports Trust round. — Visit Kent — The topography of the town is a challenge. The — Kent County Council; Growth Environment Leas Lift is important and could be accompanied — Kent County Council; Transport & Highways by a contemporary additional offer to connect the — Stagecoach town centre to the coast. — SPOKES; East Kent Cycling Campaign — Click to Cycle — Cycle Shepway — Network Rail

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Youth focus groups Strategic stakeholder workshops

As the project developed, the team committed to Nine workshops have been held over the course of holding three additional workshops with 17 students the Place Plan project development, giving strategic from Year 5, Year 9 and Year 12 from Morehall and delivery partners a chance to feed back on the Primary and Folkestone Academy. developing Place Plan. These included: — All Members The focus groups were aimed at discussing young — Officers Working Group people’s vision for the town centre, strengths and — Town Centre Working Group opportunities of town centre uses and aspirations for — Officers Working Group the future. This prompted a discussion about future — Creative Quarter Regeneration Steering Group opportunities to stay in Folkestone. Conceptboard — Scrutiny Committee was used to guide the session virtually. — CLT (Leadership Team)

Key highlights and priorities: Further workshops will follow on the draft Place — Lack of facilities to study law, businesses, Snapshot from the Year 9 focus group Plan. accounting and finance — Many students want to leave Folkestone and feel as though there is nothing to return to — A common theme is that there’s nothing to do in the town centre; food, drink and retail offer is not catered to young people and is overpriced. Young people are discouraged from spending time in the public realm — Cost of travel deters sixth formers from travelling to London. Ashford and Canterbury are popular locations to travel to — The town centre needs a better and more varied leisure offer, activity centres and supervised indoor activities eg mini golf — The watersports offer is not good and there was a request for somewhere to hire paddle boards Snapshot from the Year 9 focus group — Swimming pool is run down — Some of the girls felt that skating is only for boys — The bus to Rye is an easier and more appealing trip to the beach than Sunny Sands — It was felt that from 13+, opportunities/activities for young people decreased — The Warren is a popular beach — Payers Park is seen as an intimidating space — The roads are too busy to use the bicycle. The coastal route is popular in the summer — Ideas included a music cafe for young people, a library space or expansion of the Shepway Youth hub and leisure activities in the Eastcliff area — Youth outreach from Creative Folkestone is aimed at younger children and parents Snapshot from the sixth form session

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Snapshot of the webinar event on the Council’s Youtube page

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Summary Frequently asked questions

How have the stakeholders been selected for the New data has emerged over the last year in relation What are the timescales for the Place Plan? What engagement? to information on claimant counts, furlough scheme The originally intended deadline for the Place Public webinar event to discuss the emerging At the beginning of the process, We Made That take-up and business closure, for example. The Plan was June 2021. The team has been asked Place Plan, share views and ask questions, worked with the council to identify a list of groups team has also undertaken a detailed process of to undertake some additional engagement with aimed at discussing priorities and vision. An and individuals to engage with: strategic & delivery review of pre-existing studies and evidence, to avoid members and F&HDC officers, and as a result we are opportunity for wider public to feedback and partners, key stakeholders, community & interest duplication of work and make best use of existing now working towards a July target for completion. questioning. groups, business groups and residents’ groups. resources.

We Made That held a series of focused workshops How will the projects be funded? Who and one-to-one conversations over February and How are we considering existing and ongoing At the moment there isn’t a specific delivery budget — General public and stakeholders March. This has included over 86 members of the developments in Folkestone? but there are opportunities to secure funding to local community, representing 16 different groups The team is working with the council to make support some of the ideas. The Place Plan sets out and stakeholder parties. The invited groups and sure we integrate project proposals with current to help external parties to determine where they When presentations from each of the workshops are developments and future plans where possible. can contribute, to leverage private funding so that — April 19th 2021, 6-7.30pm available to download on the place webpage, along regeneration is not reliant on the council to fund with a text summary from each workshop. It is not the intention that the Place Plan becomes and deliver. Central government funding, such as the adopted planning policy, although aspects of the Levelling Up Fund could also be relevant. The Place How and where An online survey has also been undertaken, the place plan may lead to policy in the future. The Plan provides an opportunity to have a ‘shopping — Held using zoom results of which will be made available shortly. The purpose of the Place Plan is to direct regeneration list’ to guide activity and put Folkestone in a better — Tickets booked through Eventbrite team asked for contact recommendations during for Folkestone that will influence development position secure funding such as this. — Emails sent to all contacts gathered these conversations. If you think there are groups or as it comes forward. The seafront development through the mapping exercise individuals you think we should be including please represents an opportunity to bring new residents — Advertised through Council and We Made let us know using this email place plan@folkestone- to the town, who will frequent the town centre. This How will we ensure the Place Plan caters to local That social media channels hythe.gov.uk should be seen as an opportunity, though it does residents? — Physical poster designed by local graphic mean that the future ‘offer’ of the town centre needs The intention is that the proposals will enhance the designer and distributed in town centre careful consideration to avoid competing with, or lives of all of Folkestone’s residents. Better access How has the study area been defined? being left behind by new development. to the coast and to the Town Centre are amongst the The Town Centre boundary is defined in the Adopted opportunities that residents have reported to value Agenda Local Plan 2020. The brief for the Place Plan is to Folkestone Town Centre will remain the primary the most, as well as a variety of offer that aims to 1. Welcome & introductions (10 min) focus on the town centre, and the team has defined centre for the District. Whilst the Otterpool Park cater to people of all ages and incomes. 2. Programme overview & work so far (10 min) a wider area of context that is also important to proposals include a new centre for the development, 3. Introduction to the Place Plan & Missions consider. We have made various adjustments to this it is anticipated that residents will still travel into Our engagement process to date has been focused (10 min) in response to stakeholder feedback, and welcome Folkestone, and as such the development will around allowing local residents to tell us what 4. Place Plan & Missions Q&A (15 min) any further comments. support additional footfall in Folkestone’s town their priorities are and where they would like to see 5. Presentation of Action Areas (15 min) centre. investment. The Place Plan proposals to date reflect 6. Action Areas Q&A (15 min) this feedback, and we welcome further inputs via 7. Next steps & questions (15 min) How has the data been gathered and analysed? [email protected] To determine the key findings, the team has worked What is the role of the Night Time Industries together with the council to gather data from council Association? Next steps resources and publicly available data, such as ONS. The Night Time Industries Association have been What is our approach to the inclusion of young — Survey launched using google forms The ongoing engagement process has fed into the specifically commissioned to review the District’s people? — Printed survey and presentation slides more qualitative analysis. The team has looked at licensing policy. This work will be subject to specific The team have been engaging directly through available for those without online access pre-pandemic statistics and studies and we can workshops and onwards statutory public consultation. schools groups, several of those have taken place — Video recording posted on Council youtube make judgements about what the impact of the so far. Through this, we have started to understand — Content uploaded to website pandemic has been in the last year. more about what would attract young people to live, — FAQ note published on the website work and stay in Folkestone. The inclusion of young people is specifically addressed under the missions ‘A Place for All Voices’ and ‘Access to Opportunity’.

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What types of uses are we proposing in the town What is our strategy in regards to transport and centre? parking? It is clear that we can no longer rely on retail The early-stage appraisal work identified several alone to attract people to town centres, including issues in regards to transport, including an over- Folkestone. The team is considering a wider range of engineered road network, issues with speeding, other potential uses including workspace, civic and poor quality provision for walking and cycling and community space, healthcare, leisure and residential stakeholder feedback on parking issues. uses. These observations raise several opportunities which It is worth pointing out that recent changes to are captured under the ‘Moving Sustainably’ mission. the Planning Use Classes Order and Permitted Cars will not be excluded from the Town Centre but Development Rights restrict the council’s ability to there should be viable alternatives for walking and control what uses take place in the Town Centre to cycling safely as concerns have been raised over some extent. traffic and speed. One of our proposals is that there should be a wider review of parking. We are able to make observations, to feedback on challenges and How have we engaged and been consulted on the opportunities that people raise to us in terms of town’s heritage and history? parking, but it is dedicated piece of work that we A list of who has been invited so far and a summary think needs more detailed consideration. of the outcome of those sessions is available here in the stakeholder workshop summary document. We have reviewed the Heritage Strategy and seek to When is the Leas Lift going to be operational? incorporate recommendations where possible. The council has regular contact with the trustees of the Leas Lift CIC to discuss progress of the The team are eager to hear more about this from the restoration of the Leas Lift and we recognise the people of Folkestone, especially when it relates to importance that it has in the overall scheme of specific interventions or places that we should be things. acknowledging. Please do highlight particular sites or locations by emailing placeplan@folkestone- hythe.gov.uk Will this be translated for our Gurkha communities and other minorities? Stakeholders who were part of the drive to launching These Place Plan documents can be translated on Folkestone as the first music town were engaged request as with other council material. Requests can FAQ note published: during the workshop phase and their input included be emailed to [email protected] www.folkestone-hythe.gov.uk/article/1702/ within our development of the Place Plan. Folkestone-Place-Plan-Frequently-Asked-Questions

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Survey results

How would you best describe your relationship to Does the Grand Challenge statement capture the Missions were ranked in order of importance: A survey was launched using googleforms to Folkestone Town Centre? challenge for the future of Folkestone Town Centre? 1. Town Centre for the future gather feedback on the presentation from the 88.3% of respondents live in Folkestone and 24.7% 34% of people agreed with the statement (23.7% 2. Deliver quality first webinar event. A printed version of the of people work in Folkestone. strongly agreed and 10.5% strongly disagreed): 3. Moving sustainably survey, along with the presentation, was able to ‘To overcome decline and challenge in Folkestone’s 4. Access to opportunity request from the Council for those who could not Town Centre by embracing opportunity, celebrating 5. A place for all voices attend virtually. what’s great and bringing the town’s communities 6. Celebrate what’s great together.’ Questions about the Action Areas The strongest consensus over agreement on proposals was reached in the Station Arrival, Coastal area & heritage quarter and Harbour & sunny sands areas.

Generally action areas were mostly agreed with, rather than disagreed with. 1= Strongly agree 5=Strongly disagree

All suggestions in response to questions were Do you have any comments, questions or Do you have an alternative suggestion? recorded and fed in to the next draft iteration of observations on the introduction & work so far? Summary: the Place Plan that was presented at webinar 02. Summary: — Embrace and create opportunity — Thorough and exciting to see attention to given to — Emphasis on what makes it different parts of the town previously neglected — Focus on heritage and tourism — Concerned that it looks as though we’re — The challenge needs not just to embrace suggesting the removal of town centre opportunity but ensure that the whole community Most important Least important supermarkets is able to benefit from that opportunity — Request to see the process for how stakeholders — Celebrating our rich history whilst looking Any comments or suggestions? were selected towards a brighter future Summary: — Unsure as to why the Ship Street site is included — It is too long — Disagree with a focus on attracting visitors over — Getting a better picture of the heritage of the — Replace with the right opportunities and local people. Sustainability beyond transport town - glad to see a desire to preserve the town’s protecting and improving the quality of life for — Delivering quality is a given and a big vague architectural/cultural/social heritage those living in or close to the town centre — Make Folkestone town centre safe child friendly — Impressed by the collaborative approach and — The word ‘ Retail’ needs to be somewhere and a place to visit everyday innovative/imaginative suggestions — Statement should acknowledge the issues — We feel the points are mainly correct — Include the poorer parts of town, off Dover Road, Folkestone has — St Mary and St Eanswythe Church and that area Harbour way are neglected as a heritage and tourist point — Prioritise disability inclusion — Everyday connections to place — How will it be paid for and how long will it take to — “What’s great” is very important, yet very happen? subjective - focus on not losing the rich history — Challenges include empty shops, high levels — Create an attractive and thriving town centre that of deprivation, the potential risks of residents is visually pleasing, sustainable and draws in feeling alienated from the process locals and visitors — More conversations / workshops are needed and — Access to opportunity and a place for all voices widening opportunities to speak to residents should be one and the same — Pleased to see heritage is a key focus — Ensuring that any plans are to benefit the least — Sandgate Road shops are too long and retail and the last, those on the margins of our society space could be consolidated — Access to opportunity, quality, sustainability — Concern over involvement of the NTIA should be at the forefront of everything

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STATION ARRIVAL - How strongly do you agree/ SANDGATE ROAD WEST - How strongly do you TOWN CENTRE CORE - How strongly do you agree/ CREATIVE QUARTER AREA - How strongly do you disagree with the proposed actions to help shape agree/disagree with the proposed actions to help disagree with the proposed actions to help shape agree/disagree with the proposed actions to help the future of the Station arrival area? shape the future of the Sandgate Road west area? the future of the Town Centre core area? shape the future of the Creative Quarter area? 36% of people strongly agreed with the proposed 33.3% of people neither strongly agreed nor strongly 27.6% of people agreed with the proposed actions 33.3% of people neither strongly agreed nor strongly actions. disagreed with the proposed actions disagreed with the proposed actions

1= Strongly agree 5=Strongly disagree 1= Strongly agree 5=Strongly disagree 1= Strongly agree 5=Strongly disagree 1= Strongly agree 5=Strongly disagree

COASTAL AREA & HERITAGE QUARTER - How HARBOUR & SUNNY SANDS - How strongly do you Would you like to be informed about the next public General - do you have any other comments, strongly do you agree/disagree with the proposed agree/disagree with the proposed actions to help event? questions or observations? actions to help shape the future of the coastal area shape the future of the harbour & sunny sands 78.1% wanted to be informed about the next public — Proposals are not resident centric & heritage quarter area? area? event (this was followed up). — Concerned by the road improvements as this is 38.2% strongly agreed with the proposed actions 39.2% strongly agreed with the proposed actions likely to cause significant inconvenience — I hope that the developments in Folkestone will keep the needs of those of those who live and work here at the centre of the plans — An indication of the time frame during the presentation would have been helpful — Sunny sands is very popular/cramped at times — Keep the mix of offerings for all sorts of people — Important to have bus station with drivers on site — The toilets need to be open more — Need for more high quality accommodation — Very exciting proposals and it would give the

1= Strongly agree 5=Strongly disagree 1= Strongly agree 5=Strongly disagree Yes No Maybe town a real life. I think the focus on education, work and poverty is most important

— Do some simple things to make the visit to the Is there anyone or group in particular you think we town more enjoyable such as walking tours should be talking to about the project? — Concern over loosing supermarkets Responses were recorded and contacted where — Include the hotel sector - if there is nowhere nice possible about the second public event. to stay people will only visit for a day — Needs insight of what it might look like — More public toilets, bins, social housing, hostels and supportive housing enabling the community to get involved in maintaining community areas — Cycling has been overplayed

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Summary Frequently asked questions

NB: note yet to be published on FHDC website Has a tram connection been considered? How have we tracked the breadth and range of What A proposal for a tram may be difficult in terms of voices that have been engaged in the process so Public webinar event to reflect back insight How will proposed developments include provision viability but all options to address connectivity far? How will the numbers of those engaged be gathered from the first webinar and presented of car parking and retain current supermarket are being considered at this stage. Steer will be expanded? opportunities and actions that were informed offer? looking at how the overall traffic network can be The Place Plan team have been working with the by the research and engagement process. An It will be important to make space in the town centre improved and mobility hubs could be integrated. Council to develop a list of over 350 groups to invite opportunity to discuss and ask questions. for a great variety of uses, including making sure It is recognised that the link between the Station to public events, including schools. The team have there is space to enjoy the town centre and ensure and Harbour is one the most important aspects for been engaging directly through schools groups and Who easier access for all. Improving accessibility is a key assessing options. several focus groups have already taken place so far. — General public and stakeholders part of this and different modes of transport impact people in different ways. Each development site will Work will continue to make sure that the Place Plan Equality Diversity and Inclusion of participants has need a review of how to accommodate car parking. aligns with the Council’s ambition on sustainability been tracked through an optional survey attached When Any changes to the parking will be subject to further and carbon neutrality as stated in the corporate to the webinar survey and advertised through the — June 10th 2021, 6-7.30pm surveys and review. Car parking will not be increased plan. Eventbrite booking page. The figures have been as this is incompatible with the Council’s low carbon reviewed and published as part of the final Place strategy. Plan reporting. How and where What is the latest on the Licensing Policy Review — Held using zoom Food shops must be included as an important part and which residents groups have been engaged? The engagement process has been varied in — Tickets booked through Eventbrite of the mixture of town centre uses. The Place Plan A separate licensing policy statement is being its approach to encourage different people to — Emails sent to all contacts gathered is a strategy and vision for the possible. We are reviewed as part of the Council’s cyclical review participate in different ways and do a number of through the mapping exercise and not proposing to remove all of the food shops and process. The NTIA and the Council are going through things to address any digital divide as a result of the identified through webinar 01 parking, but looking at ways in which uses can be the review process and the timescales will go beyond pandemic. — Advertised through Council and We Made combined and stacked to make better use of sites in those of the Place Plan. That social media channels the town centre. A number of recommendations and lessons learnt — Physical poster designed by local graphic What comes out of Place Plan will help to shape the from the process so far will be set out in the Place designer and distributed in town centre policy and vice versa. The statement will be subject Plan. A key part of the Place Plan is to set out and Why is a reconfiguration of the bus station area to a consultation process that is separate to the put processes in place to make sure that as the proposed? Place Plan engagement process. Place Plan develops, there is an opportunity to Agenda Dialogue with current bus operators will be embed engagement as a key part of the process. The 1. Welcome and introductions (10 min) continued as part of the ongoing engagement Place Plan will make recommendations for how there 2. Presentation on the developing place plan process, to make sure that proposals will be can be progressive and continuous participation. (35 mins) developed to suit customers. It is recognised that the There is a clear commitment from the Council to — Brief recap on programme & work so far bus station is a convenient and valued part of the embed engagement in onwards steps, as set out in — Brief recap on the Place Plan & Missions town centre. the missions. — Presentation of Action Areas 3. Q&A (25 mins) As projects develop out of the Place Plan, the team 4. Next steps and questions (20 mins) will review how to improve impact, to continue to seek out harder to reach groups and try to cover those who haven’t been able to engage so far. Next steps — Survey launched using google forms — Printed survey and presentation slides available for those without online access — Video recording posted on Council youtube — Content uploaded to website — FAQ note will be published on the website

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Survey results

A survey was launched using googleforms to gather How would you best describe your relationship to Do you have suggestions or comments about the feedback on the presentation from the first webinar Folkestone Town Centre? Place Plan structure? event. A printed version of the survey, along with the 88.3% of respondents live in Folkestone Summary: presentation, was able to request from the Council — Please add continuing community for those who could not attend virtually. communication and consultation mechanisms and also a continuing impact assessment process with clarity of the impacts measured — Make the route from the Station to the Town Centre safer for pedestrians and stop racing cars; Foord Road, Tontine Street, Dover Road, Grace Hill — Transport and movement studies should have been undertaken

Do you have any comments, questions or Do you have suggestions or comments about the observations on the introduction & work so far? Missions? Summary: Summary: — Not clear on the timeline, the process of refining — Community spaces that can be hired for free for the plans; who/when/how would be useful charities and support groups would be great — Good that the leas cliffs lift refurbishment and — Mission 1 - put residents before visitors more greening of the town centre in included — Mission 3 - the objective is great but you are — The work is good and we have owners but no ignoring those wishing to protect residential timescale and no financial allocation amenity or to continue to use cars — Request to widen the engagement, including — Mission 4 - avoid promoting alcohol businesses consumption, negative effect on older and — Great ideas but more evaluation of next steps disabled to get around and for tourists in cars to and consequences needed get to seafront Dedicated project website with link to video & survey — Folkestone West station was enlarged was to enable the closure of Folkestone Central which Do you have suggestions or comments about the mismatches with the idea of a Transport Hub Grand Challenge? — A place for social chit chat for free would be good Summary: — Not enough celebration of coastline and heritage, — Doesn’t address (or at least not clearly) the need to protect and improve residential amenity and actively plan to avoid noise — Good stakeholder engagement philosophies but the actions should be tabled by this stage — The first challenge will be uniting communities living in the West end of Folkestone (Leas and beyond) and East Folkestone. — The missions are mostly reasonable — Moving Sustainably should not mean not being able to move about easily, and making it more difficult to get into town by car

Survey hosted on google forms

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STATION ARRIVAL - How strongly do you agree/ STATION ARRIVAL - Please indicate up to 3 priority STATION ARRIVAL - Do you have any other Questions about the Action Areas disagree with the proposed actions? actions comments or suggestions? Proposed actions were mostly agreed and 40% of people agreed with the proposed actions. 1. 1.1 - Public realm upgrades and new public Summary: strongly agreed with, in particular: spaces: around train station with a potential — Well lit and easily accessible for emergency — Creative Quarter for a small public square as a gateway into services (due to drug dealing) — Town Centre Core Folkestone. — Improvements for people who walk - paths need — Coastal Area & Heritage Quarter 2. 4.2 - Overhaul of the legacy highway system: levelling, lighting, crossings, biodiversity better — Harbour & Sunny Sands Cheriton Gardens and Cheriton Road, redesign supported, seating areas and facilities for resting of junction to enable all directions of travel from — Folkestone could easily be a town champion for Sandgate Road West & Station Arrival were more this point, and make accessible for all the health benefits of active walking, with our balanced. Proposed actions were generally not 3. 4.3 - Wayfinding and enhancing the cycling and coastline and pilgrimage sites. disagreed/strongly disagreed with. walking experience: Cheriton Road, Cheriton — Opposing skateboarding as it’s noisy and impacts Gardens and Castle Hill Avenue on residential amenity

General comments raised were much in line with — There is already a bus link into the town centre those raised at the first webinar. 1= Strongly agree 5=Strongly disagree — There is also already a lot of wayfinding — Overall map, cycling route map, Creative All suggestions in response to questions were Folkestone map (perhaps all in one map) recorded and fed in to the next draft iteration of together with some cool trail marks to get you to the Place Plan. the final destination — Messages about sustainability and cleanliness approaches and visitor’s responsibilities

SANDGATE ROAD WEST - How strongly do you SANDGATE ROAD WEST - Please indicate up to 3 SANDGATE ROAD WEST - Do you have any other agree/disagree with the proposed actions? priority actions comments or suggestions? 35.3% of people agreed with the proposed actions 1. 3.3 - Populate vacant retail units Summary: and 29.4% of people neither agreed not disagreed. 2. 5.2 - Enterprise facilitation and participation — Bouverie Rd West also has some lovely shops and programmes with deprived communities restaurants 3. Equal responses for 1.2, 2.2, 3.2, 4.7, 5.1 — Opportunity to make the Leas cycling and walking only between war memorial and Leas Cliff Hall — Nighttime post-pub noise on the Leas is a concern — Change name Sandgate Road West

1= Strongly agree 5=Strongly disagree

Place Plan for Folkestone Town Centre Appendix p 21 © VVE MADE THAT 3.2 VIRTUAL WEBINAR 2

TOWN CENTRE CORE - How strongly do you agree/ TOWN CENTRE CORE - Please indicate up to 3 TOWN CENTRE CORE - Do you have any other TESTING NEW USES - Do you have any comments or disagree with the proposed actions? priority actions comments or suggestions? suggestions on the actions described? 40% of people agreed with the proposed actions. 1. 1.4 - Upgrades to Guildhall Street, supporting the Summary: Summary: food market — FAPAC is not working, a council run radio system — Would encourage new ideas and perspectives. It 2. 1.7 - ‘Guildhall Square’ as a new civic square needs to replace it would also put Folkestone on the map 3. 2.7 - Folca building* used for medical provision/ — Take the new FCW-funded business centre into — Good in theory but needs sustainable funding residential/leisure/commercial account in Bouverie Square — Take into account the limited capacity of the — Guildhall St should become fully residential local community and voluntary sector — Guildhall St. near the Town hall is one of the few — This town has a Philanthropist who has done leafy street in the centre with minimum amount tremendous amount to restore buildings but of cars so fairly safe. I would push for the child his regeneration efforts have turned into friendly area here and concept of the healthy gentrification which has added to the housing lifestyle street crisis in this town and the social divide — Knock down the new shopping centre and — Dislike the idea of using Folkestone as a lab carpark which is an eyesore as you come into — The main divide is the rich and the poor town - turn the area into a large park — More housing in the centre of town means food shops need to be kept — If we are a green town, we need to encourage people stop using their cars, and walk to the food 1= Strongly agree 5=Strongly disagree shops

CREATIVE QUARTER - How strongly do you agree/ CREATIVE QUARTER - Please indicate up to 3 CREATIVE QUARTER - Do you have any other disagree with the proposed actions? priority actions comments or suggestions? 35.3% of people agreed with the proposed actions 1. 1.10 - Public realm upgrades: The Cube, F51, and Summary: and 29.4% strongly agreed. Payers’ Park — The Creative Quarter have their own plans which 2. 3.4 - Support Shepway Youth Hub with larger have worked very well so far spaces — Need more of an overlap between the town 3. 2.9 + 4.15 + 5.6 equally centre and creative Quarter — Area with a residential population who are impacted by noisy evening and nighttime activities — Standard of cleanliness is poor and Payers Park is a hot spot for large groups of people gathering and illegal activities — Whilst there are some good ideas this time, I cannot choose any — Creative Folkestone have segregated themselves as a ‘quarter’ by creating it without asking the townsfolk

1= Strongly agree 5=Strongly disagree

Place Plan for Folkestone Town Centre Appendix p 22 © VVE MADE THAT 3.2 VIRTUAL WEBINAR 2

COASTAL AREA & HERITAGE QUARTER - How COASTAL AREA & HERITAGE QUARTER - Please COASTAL AREA & HERITAGE QUARTER - Do you have HARBOUR & SUNNY SANDS - How strongly do you strongly do you agree/disagree with the proposed indicate up to 3 priority actions any other comments or suggestions? agree/disagree with the proposed actions? actions? 1. 4.19 - Reinstate Leas Lift Summary: 29.4% of people strongly agreed and 29.4% agreed 35.3% of people strongly agreed with the proposed 2. 1.13 - Public realm upgrades to Road of — Heritage seems to have been bumped on to with the proposed actions. actions. Remembrance coastal area - there are heritage assets across 3. 1.15 & 4.18 jointly (1.15 - Improved connections the town and there needs to be a cohesive and better visibility of St. Eanswythe Church and strategy to bring this together. 4.18 - Seamless connection through from the — Missed opportunity to remove road traffic station to the coast and between the coast and from the Leas between the war memorial and Heritage Quarter Leas Cliff Hall as well as from the Road of Remembrance

1= Strongly agree 5=Strongly disagree 1= Strongly agree 5=Strongly disagree

HARBOUR & SUNNY SANDS - Please indicate up to 3 HARBOUR & SUNNY SANDS - Do you have any other General - do you have any other comments, Would you like to be informed about the release of priority actions comments or suggestions? questions or observations? the final draft place plan for comment? 1. 1.18 - Seek UNESCO heritage funding for Kent Summary: Summary: 93.8% wanted to be informed. Downs/The Warren — Better provisions for the Lifeguards — Concern over involvement of NTIA from residents 2. 3.5 - Expand public toilet & shower offer at — Not sure why Harbour Way car park should who feel like they will be negatively impacted by Sunny Sands to ensure beach is accessible to all. become a public space the evening and night time economy proposals 3. 4.21 - Harbour Line/Tram Road improvements — Good to see connection with Downs UNESCO — More marketing and observation points from the project council — Smart signage and promotion of the town’s — Survey requires time to fill in facilities so people are encouraged not to spend time just by the beach — Lack of public amenities is appalling

Yes No Maybe

Place Plan for Folkestone Town Centre Appendix p 23 © VVE MADE THAT 3.3 EQUALITY, DIVERSITY AND INCLUSION

Overview

2. Do you identify as transgender (or another 1. What is your gender identity? non-cisgender identity)? 3. What is your sexual orientation?

Results have been compiled from 57 respondents who filled in the optional Equality, Diversity & Inclusion Survey form. The survey was made available to fill out throughout the Place Plan development in the following ways: 1. General EDI survey launched in March and signposted to when signing up for webinars on 62% 98% 91% Eventbrite female no Hetrosexual/Straight 2. Optional EDI section attached to the survey that followed webinar 1 3. Optional EDI section attached to the survey that followed webinar 2, available until June 25th 3. What is your sexual orientation? 1. What is Maleyour genderFemale identity?Non-binary Agender 2. Do you identify as transgenderYes No (or another non- 3. What is your sexual orientation? As the survey was made available multiple times, Male cisgender identity)? Asexual Asexual Bisexual it is likely that some of the respondent’s data is Female Yes Bisexual Gay repeated. Non-binary No Gay Hetrosexual / Straight Agender HetrosexualLesbian / Straight Whilst the demographics of respondents may not be Lesbian Pansexual particularly broad, the map shows that wide range4. Choose of one option that best describes your ethnic group5. Are oryou living with a physical disability? Pansexual geographic areas have been covered by respondents background. Queer6. Are you living with a mental illness? filling in the EDI and webinar surveys. Postcodes of respondents included addresses from Cantebury, London as well as across the Folkestone town centre area.

85% White - English/ 81% 91% Welsh/Scottish/ no no Northern Irish/British

White - English/Welsh/Scottish/Northern4. Choose one Irish/British option that bestWhite describes - Irish your 5. Are you living with a YesphysicalNo disability? 6. Are you living with a mentalYes No illness? White - Gypsy or Irish Travellerethnic group or background.Any other White background (please describe Yes below) Yes White - English/Welsh/ Hongkonger No No Mixed/Multiple ethnic groups - White and Black Caribbean Mixed/Multiple ethnic groups - White and Black African Scottish/Northern Irish/British White - Irish Mixed/Multiple ethnic groups White - White - Gypsy and or AsianIrish Traveller Asian/Asian Any other White British background - Indian Asian/Asian British - Pakistani Mixed/Multiple ethnic groups - Asian/Asian Mixed/Multiple British ethnic - Bangladeshi groups - White & Black Caribbean White and Asian Asian/Asian British - Chinese African Mixed/Multiple ethnic groups - Asian/Asian British - Indian Caribbean White & Black African Arab Asian/Asian British - American of Irish and Hungarian Asian/Asian decent British - Pakistani BangladeshiPolish Asian/Asian British - Chinese African Hongkonger European Caribbean Arab American of Irish and Polish Hungarian decent European

Place Plan for Folkestone Town Centre Appendix p 24 © VVE MADE THAT 3.3 EQUALITY, DIVERSITY AND INCLUSION

7. How old are you? 8. Is English your first language? 35

30

25

20

15 91% no 10

5

0 0-20 20-40 40-60 60-80 80+ Age in years 7. How old are you? 8. Is English your first language?Yes No 55% are in the 40-60 age range. Yes No

10. Do you identify with any of the following

9. What language do you speak at home? religions? 45

40

35

30

25

20

15 65%

10 no religion

5

0 Cantonese English English and English, Polish I understand BSL and written Czech through BSL and English write/speak with AAC in English Christianity Islam Judaism Buddhism Hinduism 9. What language do you speak at home? No10. religion Do you Spiritualismidentify withAgnostic any of theAtheism following 11. What is your full postcode? 81% speak English at home. religions? EDI survey responses (combined) Christianity Islam This question was also asked in the main survey Judaism following the webinar events (separate to the EDI Buddhism survey). These responses have also been captured on Hinduism the map: No religion Survey following webinar 1 Spiritualism Survey following webinar 2 Agnostic Atheism

Place Plan for Folkestone Town Centre Appendix p 25 © VVE MADE THAT 3.4 WEBSITE AND 02/07/2021 10:53 COMMUNICATIONS Period: 28/01/2021 - 02/07/2021

Page Period Filter Folkestone Place Plan - Folkestone & Hythe District Council 28/01/2021 - 02/07/2021 Excluding internal traffic Webinar Youtube videos Place Plan webpage https://www.folkestone-hythe.gov.uk/folkestoneplaceplan

Historical Comparison

Videos from the public webinars were uploaded the A project page was hosted on the Council’s website Council’s youtube page. and led by the Council’s communications team. Visits Page views Unique visitors Returning visitors Bounce rate The website provided accessible feedback in the 1,587 1,951 1,141 201 62.49% form of project information, regular progress No trend data No trend data No trend data No trend data No trend data Youtube views - April webinar updates, contact information and engagement event https://www.youtube.com/watch?v=SD6UPjMBfTM invitations. Content and surveys from the public 1000 331 views to date (01/07/2021) webinars were also uploaded.

800 Youtube views - June webinar Page https://www.youtube.com/watch?v=85kLxm7uCkM www.folkestone-hythe.gov.uk/folkestoneplaceplan 126 views (01/07/2021) 600

Period 28/01/2021 - 02/07/2021 400

Filter 200 Excluding internal traffic

0 January 2021 February 2021 March 2021 April 2021 May 2021 June 2021 July 2021 Website traffic

Page views were 1,951 on July 2nd 2021, with a peak Page views Annotations around the time of the first webinar in April. Data was gathered using siteimprove (see graph opposite).

Source: Siteimprove, published 02/07/2021 https://www.folkestone-hythe.gov.uk/folkestoneplaceplan

Dedicated project website FHDC Youtube page

Place Plan for Folkestone Town Centre Appendix p 26 © VVE MADE THAT 3.4 WEBSITE AND COMMUNICATIONS

Social media reach

The Council and design team’s social media platforms including Facebook, Twitter, Youtube Social media reach in numbers 8 June were used to broadcast about public events and Facebook: 2,225 reach – 7 comments – 9 link create opportunities for local people to share ideas. clicks Members of the public could email or telephone 29 January Twitter: 2,780 impressions –1 reply – 9 link the We Made That design team directly or through Facebook: 4,227 reach – 71 comments – 169 clicks the specifically created Place Plan Council link clicks LinkedIn: 110 impressions – 5 link clicks email address during the engagement period. All Twitter: 1,616 impressions – 3 replies – 47 link correspondence was logged and fed into developing clicks 11 June proposals wherever possible. LinkedIn: 399 impressions – 1 comment – 31 Facebook: 800 reach – 3 link clicks link clicks Twitter: 741 impressions – 6 link clicks LinkedIn: 317 impressions – 1 comment – 11 30 March link clicks Facebook: 5,155 reach – 30 comments – 34 link clicks 23 June Twitter: 2,092 impressions – 7 link clicks Facebook: 1,617 reach – 3 comments – 30 link LinkedIn: 447 impressions – 9 link clicks clicks Twitter: 734 impressions – 1 reply – 14 link 12 April clicks Facebook: 1,882 reach – 3 comments – 14 link LinkedIn: 153 impressions – 8 link clicks clicks Twitter: 832 impressions – 1 reply – 10 link 25 June clicks Facebook: 876 reach – 13 link clicks LinkedIn: 103 impressions – 3 link clicks Twitter: 654 impressions – 10 link clicks LinkedIn: 113 impressions – 2 link clicks 19 April Facebook: 937 reach – 3 comments – 4 link clicks Twitter: 638 impressions – 4 link clicks LinkedIn: 120 impressions – 3 link clicks

29 April Facebook: 3,566 reach – 10 comments – 81 link clicks Twitter: 836 impressions – 19 link clicks LinkedIn: 170 impressions – 1 comment – 5 link clicks

3 June Facebook: 1,742 reach – 6 link clicks Twitter: 1,335 impressions – 3 link clicks LinkedIn: 139 impressions – 4 link clicks

FHDC social media posts

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