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Emotional Intelligence MTD Training Emotional Intelligence Download free ebooks at bookboon.com 2 Emotional Intelligence © 2010 MTD Training & Ventus Publishing ApS ISBN 978-87-7681-600-1 Download free ebooks at bookboon.com 3 Emotional Intelligence Contents Contents Preface 7 1. Overview of Emotional Intelligence 9 1.1 Introduction 9 1.2 Theories of Multiple Intelligences 10 1.3 The Importance of Emotions 11 1.4 Emotions and the Brain 13 2. Why Emotional Intelligence Matters in the Workplace 15 2.1 Introduction 15 2.2 Case Study Examples 17 2.2.1 The Value of Optimism 17 2.2.2 Cost-Savings from EI 18 2.2.3 Emotionally Intelligent Leaders 18 2.2.4 EI and Safer, Happier Workplaces 21 3. Models of Emotional Intelligence 22 3.1 Introduction 22 3.2 The Ability-Based Model 22 3.3 The Trait Model of EI 23 3.4 Mixed Models of EI 24 Fast-track your career Masters in Management Stand out from the crowd Designed for graduates with less than one year of full-time postgraduate work experience, London Business School’s Masters in Management will expand your Please click the advert thinking and provide you with the foundations for a successful career in business. The programme is developed in consultation with recruiters to provide you with the key skills that top employers demand. Through 11 months of full-time study, you will gain the business knowledge and capabilities to increase your career choices and stand out from the crowd. London Business School Applications are now open for entry in September 2011. Regent’s Park London NW1 4SA United Kingdom Tel +44 (0)20 7000 7573 For more information visit www.london.edu/mim/ Email [email protected] email [email protected] or call +44 (0)20 7000 7573 www.london.edu/mim/ Download free ebooks at bookboon.com 4 Emotional Intelligence Contents 4. Self-Awareness 26 4.1 Introduction 26 4.2 Emotional Self-Awareness 26 4.2.1 Introduction 26 4.2.2 Increasing Self-Awareness 27 4.3 Accurate Self-Assessment 30 4.3.1 What Self-Assessment Involves 30 4.3.2 Tools for Self-Assessment 30 4.3.3 Forecasting Your Feelings 33 4.4 Self-Confidence 33 4.3.3 Forecasting Your Feelings 34 4.4 Self-Confidence 35 5. Self-Management 37 5.1 Introduction 37 5.2 Self-Control 37 5.2.1 Reflection 38 5.2.2 Reframing 39 5.2.3 Rehearsal 41 5.3 Trustworthiness 41 5.4 Conscientiousness 42 5.5 Adaptability 43 5.6 Achievement Orientation 44 5.7 Initiative 44 You’re full of energy and ideas. And that’s © UBS 2010. All rights reserved. just what we are looking for. Looking for a career where your ideas could really make a difference? UBS’s Graduate Programme and internships are a chance for you to experience for yourself what it’s like to be part of a global team that rewards your input and believes in succeeding together. Please click the advert Wherever you are in your academic career, make your future a part of ours by visiting www.ubs.com/graduates. www.ubs.com/graduates Download free ebooks at bookboon.com 5 Emotional Intelligence Contents 6. Social Awareness 46 6.1 Introduction 46 6.2 Empathy 46 6.2.1 Awareness and Acknowledgement 47 6.2.2 Sensitivity 48 6.3 Organizational Awareness 49 6.4 Service Orientation 50 7. Social Skills 51 7.1 Introduction 51 7.2 Influence 52 7.3 Leadership 53 7.4 Developing Others 54 7.5 Communication 54 360° 7.6 Change Catalyst 55 7.7 Conflict Management 56 7.8 Building Bonds 57 7.9 Teamwork and Collaboration 360° 57 thinking. 8. Resources thinking. 59 360° thinking . 360° thinking. Please click the advert Discover the truth at www.deloitte.ca/careers Discover the truth at www.deloitte.ca/careers © Deloitte & Touche LLP and affiliated entities. Discover the truth at www.deloitte.ca/careers © Deloitte & Touche LLP and affiliated entities. Download free ebooks at bookboon.com © Deloitte & Touche LLP and affiliated entities. 6 Discover the truth at www.deloitte.ca/careers © Deloitte & Touche LLP and affiliated entities. Emotional Intelligence Preface Preface We all know someone who is incredibly bright and yet cannot seem to pull their life together. The brilliant student who flunks out of university, or the incredibly intelligent worker who can’t seem to get ahead in their company. We know from our familiarity with them that they have a good to superior intelligence level, but that doesn’t seem to be enough to ensure success. And at the same time, we can probably describe in some form why we feel these people have not been successful. Our descriptions would include certain traits or behaviors that have nothing to do with intelligence. Over time, scientists have begun to study why standard intelligence along isn’t enough to predict performance in an individual. They have realized that there is another type of intelligence that isn’t related to the standard cognitive intelligence – it’s called emotional intelligence. This textbook will cover what emotional intelligence is, how you can discover what your own E.I actually is and how, by understanding your own emotions and those of others, take your leadership and management skills to the next level. Sean McPheat, the Founder and Managing Director of management development specialists, MTD Training is the author of this publication. Sean has been featured on CNN, BBC, ITV, on numerous radio stations and has contributed to many newspapers. He’s been featured in over 250 different publications as a thought leader within the management development and training industry. MTD has been working with a wide variety of clients (both large and small) in the UK and internationally for several years. MTD specialise in providing: In-house, tailor made management training courses (1-5 days duration) Open courses (Delivered throughout the UK at various locations) Management & leadership development programmes (From 5 days to 2 years) Corporate and executive coaching (With senior or middle managers) MTD provide a wide range of management training courses and programmes that enable new and experienced managers to maximise their potential by gaining or refining their management and leadership skills. Download free ebooks at bookboon.com 7 Emotional Intelligence Preface Our team of highly skilled and experienced trainers and consultants have all had distinguished careers in senior management roles and bring with them a wealth of practical experience to each course. At MTD Training we will design and deliver a solution that suits your specific needs addressing the issues and requirements from your training brief that best fits your culture, learning style and ways of working. Our programmes are delivered when and where you need them! We believe that training should be fun, highly interactive and provide “real world” practical techniques and methods that you can use back in the office – and that’s exactly what we provide. Download A FREE Self Study Management Course Please visit our website www.m-t-d.co.uk for further details about the services that we offer and to also download a FREE Self Study Management Course Contact MTD: Online: Web: www.m-t-d.co.uk Email: [email protected] Telephone: From The UK: 0800 849 6732 International: ++ 44 800 849 6732 Download free ebooks at bookboon.com 8 Emotional Intelligence Overview of Emotional Intelligence 1. Overview of Emotional Intelligence 1.1 Introduction We all know someone who is incredibly bright and yet cannot seem to pull their life together. The brilliant student who flunks out of university, or the incredibly intelligent worker who can’t seem to get ahead in their company. We know from our familiarity with them that they have a good to superior intelligence level, but that doesn’t seem to be enough to ensure success. And at the same time, we can probably describe in some form why we feel these people have not been successful. Our descriptions would include certain traits or behaviors that have nothing to do with intelligence. The study of emotional intelligence has its roots in the work of Darwin, who posited that emotional expression was essential for survival. Over time, scientists have begun to study why standard intelligence along isn’t enough to predict performance in an individual. They have realized that there is another type of intelligence that isn’t related to the standard cognitive intelligence – it’s called emotional intelligence. Emotional intelligence is a relatively new subject of study, though its roots go back to the time of Darwin, who posited that emotional expression was essential for survival. But what do we mean when we talk about emotional intelligence? The fact is that there are numerous ways of defining emotional intelligence. But for now, let’s say that it is the ability to be aware of your emotions and the emotions of others and then to use that knowledge to help manage the expression of emotions so that they foster success instead of cause roadblocks. Those who have high levels of emotional intelligence, or EI for short, are able to understand the physical, mental, and social impact that negative emotions have on their bodies, minds, relationships, and ability to pursue and achieve goals. They then are able to moderate their own emotions so that their emotions support their activities and enhance their quality of life. Emotional intelligence involves a combination of competencies which allow a person to be aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
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