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Administrator's Guide to Customer and Business Manager

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Administrator's Guide to Customer and Business Manager Parallels® Plesk Panel Copyright Notice Parallels Holdings, Ltd. c/o Parallels International GmbH Vordergasse 59 CH-Schaffhausen Switzerland Phone: +41-526320-411 Fax: +41-52672-2010 Copyright © 1999-2011 Parallels Holdings, Ltd. and its affiliates. All rights reserved. This product is protected by United States and international copyright laws. The product’s underlying technology, patents, and trademarks are listed at http://www.parallels.com/trademarks. Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. Mac is a registered trademark of Apple, Inc. All other marks and names mentioned herein may be trademarks of their respective owners. Contents Preface 8 About This Product ........................................................................................................................ 9 Typographical Conventions ......................................................................................................... 10 Feedback ..................................................................................................................................... 11 Introducing Business Manager 12 Domain Registration .................................................................................................................... 13 Hosting Services .......................................................................................................................... 14 SSL Certificates Provisioning ...................................................................................................... 14 Payment Gateways ..................................................................................................................... 15 Bank Transfers Processing ......................................................................................................... 15 Online Stores and Website Widgets ............................................................................................ 16 Security Settings .......................................................................................................................... 16 European Union Business Compliance ....................................................................................... 17 Viewing Information about Russian Certification ......................................................................... 17 What's New in Business Manager 18 Panel 10.4 ................................................................................................................................... 18 Panel 10.3 ................................................................................................................................... 18 Panel 10.2 ................................................................................................................................... 19 Business Manager Licensing 22 Getting Started with Business Manager 23 Quick Start After Upgrading from 10.2 and Earlier 10.x Versions 25 Setting Up Administrators 27 Viewing Administrators ................................................................................................................ 28 Creating New Administrators ....................................................................................................... 28 Setting Up Administrator Groups ................................................................................................. 29 Editing Administrator Profiles ...................................................................................................... 30 Configuring Administrator Interface ............................................................................................. 31 Configuring Payment Methods 32 Payment Gateways Configuration Details ................................................................................... 33 Authorize.net ..................................................................................................................... 34 PayPal ............................................................................................................................... 35 BBVA ................................................................................................................................. 35 Banca Sella ....................................................................................................................... 35 Wirecard ............................................................................................................................ 36 Preface 4 ATOS ................................................................................................................................. 37 LinkPoint ............................................................................................................................ 37 WorldPay ........................................................................................................................... 37 Bank Transfer Plugins Configuration Details .............................................................................. 38 Norma19 Plugin ................................................................................................................ 39 DTAUS Plugin ................................................................................................................... 39 Testing Gateways Using Virtual Terminals ................................................................................. 40 Setting Up Payment Queue ......................................................................................................... 42 Connecting Hosting Panels 44 Balancing Panels Load ................................................................................................................ 46 Setting Up IP Pool for Hosting Subscriptions on Dedicated IPs ................................................. 46 Troubleshooting Problems with Hosting Panels .......................................................................... 48 Hosting Subscription Does not Appear in Panel ............................................................... 48 Configuring Domain Registration Services 50 Setting Up Accounts with Registrars ........................................................................................... 50 Wild West Domains (GoDaddy) ........................................................................................ 51 Openprovider..................................................................................................................... 51 Managing TLDs ........................................................................................................................... 51 Adding ID Protect as an Add-on for Domains ............................................................................. 51 Step 1. Create a Generic Property for ID Protect ............................................................. 52 Step 2. Add the ID Protect Option to the Domain Name Plan .......................................... 53 Configuring SSL Certificate Providers 54 Setting Up SSLfactory Plugin ...................................................................................................... 55 Setting Up Invoicing 56 Understanding Billing Modes ....................................................................................................... 56 Anniversary Billing Mode ................................................................................................... 57 Monthly Billing Mode ......................................................................................................... 58 Setting Up Invoicing..................................................................................................................... 60 Customizing PDF Invoices .......................................................................................................... 61 Achieving Tax Office Compliance ............................................................................................... 62 Configuring Schet-Facturas 63 Configuring Business Manager Automation 64 Understanding Events ................................................................................................................. 65 ProcessInvoices ................................................................................................................ 66 ProcessPaymentQueue .................................................................................................... 66 ProcessSuspensions ......................................................................................................... 66 ProcessUnsuspensions ..................................................................................................... 66 ProcessUsage ................................................................................................................... 66 ProcessCancellation ......................................................................................................... 67 ProcessExpiredCreditCards .............................................................................................. 67 ProcessDomainSynchronization ....................................................................................... 67 ProcessBatchFiles ............................................................................................................ 67 ProcessActionLog ............................................................................................................
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