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The Network Effect Visual1 Streamlining Loyalty with Payments at the Point of Sale using D-PAS Connect Andrew Rush, Director, International Product Strategy, Discover Global Network Confidential and Proprietary | © 2019 Discover Financial Services One Network. Global Access. Discover Card Discover Debit Discover Business Diners Club International BC Card Elo Global JCB NCCC Prosa RuPay Global Troy Global UnionPay Card Card Card Confidential and Proprietary | © 2019 Discover Financial Services Fastest-Growing Global Payments Network1 150M+ Cardholders $375B+ Around the 44M+ Generated in Globe1 Global Merchant Spend Locations Opportunity2 190+ Countries and Territories 1 2 RBR – Global Cards Data and Forecasts to 2023 and Discover Global Network participant reporting. 2018 Annual Report Confidential and Proprietary | © 2019 Discover Financial Services Brand and Customer Loyalty of primary* cardmembers prefer to shop at businesses that accept 71% Discover® More than half of primary* cardmembers have not returned in the past month when their Discover Card is not accepted 64% 64% Of Discover Primary Cardmembers* blame the business when their Discover Card is not accepted when making a purchase * Primary cardholders are defined as respondents who use Discover Card more than other cards. Confidential and Proprietary | © 2019 Discover Financial Services Why Loyalty Matters 50% of loyalty members indicated the 54% of loyalty members indicated the program increased the number of items program increased the amount they were purchased.* willing to spend.* 26% 44% 1/2 Of Customers use a Want Personalized Of Companies will increase Loyalty Scheme once a Rewards based on their Investment in Loyalty week or more often1 Purchase History1 over the next 2 years2 1 The Deloitte Consumer Review, Customer Loyalty: A Relationship, not just a scheme 2 LoyaltyOne.com *Loyalty Marketing: The Building Blocks of a Better Customer Experience, eMarketer, July 2019 Confidential and Proprietary | © 2019 Discover Financial Services Meet Andy Lives in the UK Corporate Headquarters in the US Senior Leader Rewards Opportunist Coffee Enthusiast Confidential and Proprietary | © 2019 Discover Financial Services He gets his first cup of coffee Confidential and Proprietary | © 2019 Discover Financial Services He catches the train Confidential and Proprietary | © 2019 Discover Financial Services He makes it to the office…to buy more coffee Confidential and Proprietary | © 2019 Discover Financial Services And then to the hotel Confidential and Proprietary | © 2019 Discover Financial Services Even to the gym Confidential and Proprietary | © 2019 Discover Financial Services And takes a cab Confidential and Proprietary | © 2019 Discover Financial Services To replace the suit he forgot Confidential and Proprietary | © 2019 Discover Financial Services And meets his team for dinner Confidential and Proprietary | © 2019 Discover Financial Services Powered by D-PAS Connect D-PAS Connect Confidential and Proprietary | © 2019 Discover Financial Services D-PAS Connect: One Card, Many Ways 1 2 3 Convenience, Customize Create Benefits, Context, Control Experiences Add Value Confidential and Proprietary | © 2019 Discover Financial Services Questions? Confidential and Proprietary | © 2019 Discover Financial Services.
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