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CSR Report 2019

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CSR Report 2019 CONTENT 40 Accountable Governance 40 Business performance 45 Corporate governance 52 Risk management 59 Ethical corporate management 62 Customer service and privacy 67 Information security 71 Sustainable finance 87 Prevention of money laundering, financial fraud and terrorism financing Environmental Management 02 Report information 92 04 Chairman's Message 94 Climate change 06 2019 Awards and Acknowledgments 98 Low-carbon operation and circular economy and Performance Highlights 10 CSR Operation 12 Stakeholder Engagement 32 Sustainable Development Goals 112 Happy Workplace 112 Talent recruitment and retention 119 Human rights 150 Independent assurance opinion statement 122 Professional development 152 Various Certifications 128 Occupational Safety and Health 153 Global Reporting Initiative (GRI) Standards Content Index 158 GRI Financial Services Sector Supplement 158 United Nations Global Compact Principles Social Harmony 159 ISO 26000 Index Content Index 134 Comparison table of the six principles of 160 Community engagement the UN Principles for 134 Responsible Banking (PRB) 143 Digital finance innovation Report information Reporting principles ◆ First Financial Holding Co., Ltd. (hereinafter referred to as "FFHC" or "the Company") published its first corpo- GRI standards: Core option The Global Reporting Initiative, GRI rate social responsibility (CSR) report in 2012 (for GRI guidelines and financial services sector disclosure standards FY2011). To date, the Company has issued annual CSR reports for nine consecutive years, its most recent CSR Code of Conduct for TWSE/GTSM Listed Companies report being issued in June 2019. In addition, it also Taiwan Stock Exchange Corporation The Preparation and Filing of Corporate Social Responsibility Reports by began publishing an English language edition of its TWSE Listed Companies CSR report in 2015 (for FY2014). The purpose of these reports is to actively engage and communicate with ISO 26000 Social Responsibilities Guidance various classes of stakeholders in order to relay import- United Nations Global Compact ant information concerning FFHC and its numerous Sustainable Development Goals, SDGs subsidiaries ("the Group"), including our sustainable International Advocacy development strategies, action plans, latest perfor- Principles for Responsible Banking, PRB mance and achievements, and future plans and objec- Principles for Responsible Investment, PRI tives. Principles for Sustainable Insurance, PSI Reporting period ◆ The FFHC 2019 Corporate Social Responsibility Report External assurance of report (hereinafter referred to as "this Report") discloses the ◆ performance and actions of FFHC with regard to various Standard Certification Bodies aspects including economic, social, environmental, and Environmental Education Site governance for calendar year 2019 (January 1 to Environmental Protection December 31, 2019). To better illustrate our latest Product carbon footprint label Administration, Executive Yuan advances and demonstrate changes in growth, some of Product Carbon Footprint Reduction Label the information contained in this Report goes back to 2016 to 2018, there were no cases of restatements of AA 1000 Assurance Standard application type 2 moderate level of assurance. British Standards Institution, BSI information. ISO 45001 Safety and Health Management System. ISO 20000 IT Service Management System Scope and boundary British Standards Institution, BSI/ ◆ ISO 27001 Information Security Management System The contents of this Report encompass First Financial SGS Taiwan Holding Company and its seven subsidiaries: First Bank, First Securities, First Securities Investment Trust, First Life ISO 14064-1 Greenhouse Gas Inventory Insurance, First Financial Asset Management (hereinaf- ISO 50001 Energy Management System ter referred to as "First Financial AMC"), First Consulting, ISO 14001 Environmental Management System and First Venture. The scope of the environmental performance ISO 14064-1 Greenhouse Gas Inventory ISO 14046 Water Footprint SGS Taiwan includes all operations offices. All related statistics are ISO 14064-1 Other Indirect Emissions Inventory (Indirect greenhouse gas calculated based on the general international standard emissions in transportation -Business travel) Verification indices, and all financial numbers are denominated in ISO 14064-1 Other Indirect Emissions Inventory (Waste disposal in New Taiwan Dollars (NTD). operations) Verification BS 10012 Personal Data Management System ◆ Corporate Social Responsibility Reports from past years Carbon Footprint Verification Statement Contact method ◆ Corporate Governance Section, Administration Division, First Financial Holdings Co., Ltd. Tel : +886-2-2348-5366 Fax : +886-2-2311-9691 Address : No. 30, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei City E-mail : [email protected] Website : https://csr.firstholding.com.tw/en/csr_report2.html 2011 2012 2013 2014 2015 2016 2017 2018 02 03 Chairman's Message FFHC adheres to the business philosophy of "Honestly Integrating cultivation system and excellent career development paths for approved by the Board of Directors for the inclusion of emerging health management and maintain the effectiveness of the "ISO Governance and Striving for a Sustainable Future" to strengthen employees. FFHC has become a member of the Asian Corporate climate change risks into the risk management policy. We also 45001 Safety and Health Management System" certification in corporate governance and enhance information transparency, Governance Association (ACGA) to continue to improve sustain- established mechanisms for the identification, evaluation, control, 2018. We screen employees' health issues based on important and has continuously focused on ESG issues since 2011 and able governance. We shall submit the corporate governance and reports of emerging risks. The Board of Directors and senior indicators such as the job type, working environment, and age identifies material topics in all ESG issues each year in accordance analysis report and material sustainability issues of concern to management supervise business management units in the each year, and produced employee health issue risk map based with international sustainability standards and international stakeholders to the Board of Directors and management so that establishment of mitigation measures and short, medium and on the probability of occurrence and level of impact on the initiatives such as the United Nations Sustainable Development our sustainability strategy meets international development trends. long-term goals for climate change risks and opportunities as well Company's operations. We also established risk mitigation plans Goals (SDGs). We identify the risks and opportunities of the as tracking the implementation of related KPIs. and mitigation measures. Therefore, the Group's absence rate was Group's core businesses and formulate short, medium, and In response to environmental issues in global warming, we 0.54% in 2019 which was a decline from 0.61% in the previous year. long-term objectives and implementation plans for all ESG issues, organized the "Green Building Certification Acquisition Project" We responded to the United Nations' Sustainable Development In response to the low birthrate trends, FFHC raised the child birth and report the implementation results to the Board of Directors. team in 2010 which formulated carbon emissions reduction targets Goal for financial inclusion. First Bank expanded financing of subsidy considerably in 2017, offering NT$50,000 for the first child, FFHC actively uses core businesses to resolve environmental and and action plans for buildings with the highest energy consump- domestic small and medium enterprises as part of its long-term NT$80,000 for the second child, and NT$100,000 for the third child social issues and make full use of its financial influence. In 2019, tion. We aim to refurbish at least two old buildings owned by FFHC collaboration with the Small and Medium Enterprise Credit and every child thereafter. We also offer a marriage subsidy to the the Group upheld the business strategies of "strengthening every year to gradually transform all 72 old buildings into green Guarantee Fund and outstanding loans to SMEs amounted to value of NT$30,000. Since the launch of the policy, we have partnerships and deepening integrative synergy" and continued to buildings. In the past 9 years, we have converted 24 old buildings NT$700.7 billion. Our market share has topped all domestic banks welcomed the birth of 769 newborns as we strive to become a achieve growth in all core businesses. The scale of consolidated into "Diamond-class" green buildings and reduced carbon for 10 consecutive years and we have won the "SME Credit thoughtful caregiver for employees. assets reached NT$3.21 trillion, and the consolidated net revenue emissions by 2,401 tons Co₂e, equivalent to the annual carbon Guarantee Funds Awards" for SME credit guarantees 11 times. We was NT$62.318 billion. Net profit after taxes was NT$19.369 billion, absorption volume of 6 Da'an Forest Parks. Yilan Branch became also cooperate with government policies to support small and FFHC's overall ESG performance in recent years has won the the highest since the establishment of FFHC, and the earnings per the first heritage site to obtain Diamond-class green building medium enterprises. We launched a convenient and rapid online approval of domestic and foreign observers. FFHC was selected share (EPS) was NT$1.55. However, the outbreak
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