PDF of the Program Guide

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program guide WELCOME to

RON FORMAN DAN ASHE KELLY FLAHERTY CLARK PRESIDENT AND CEO PRESIDENT AND CEO Audubon Nature Association of Zoos PRESIDENT Institute and Aquariums IMATA Board of Directors VICE PRESIDENT, ZOOLOGICAL OPERATIONS Discovery Cove, SeaWorld Theme Parks & Entertainment NEW ORLEANS AND TO THE ANNUAL CONFERENCE! SEPTEMBER 7 – 11, 2019

TABLE OF CONTENTS

2 AZA Board of Directors and Staff 19 Green Mission 3 IMATA Board of Directors 23 Sponsors and Acknowledgements 25 Program Schedule 4 Program Committee and Special Events 7 General Information 87 Poster Presentations 13 Maps 97 Exhibitors

47th Annual Conference of 95th Annual Conference of FPO AZA BOARD OF DIRECTORS AND STAFF

AZA BOARD OF DIRECTORS 2018–2019

CHAIR DIRECTORS Peggy Sloan Brian Davis, Ph.D. Mark Penning, BVSC Chief Animal Operations Executive Vice President of Operations VP Animals, Science and Environment Ofﬁcer Georgia Aquarium Disney’s Animal Kingdom John G. Shedd Aquarium Chris Gentile Tara Riemer, Ph.D. CHAIR ELECT Director President and CEO Christopher Kuhar, Ph.D. Western North Carolina Nature Center Alaska SeaLife Center Executive Director Cleveland Metroparks Zoo Alejandro Grajal, Ph.D. Adrienne Rowland President and CEO Director VICE CHAIR Woodland Park Zoo Shark Reef Aquarium at Mandalay Bay Bert Castro President/CEO Steve Marshall Elizabeth Whealy Arizona Center for Nature Conservation/ Vice President and Managing Director President and CEO Phoenix Zoo Audubon Zoo Great Plains Zoo and Delbridge Museum of Natural History PAST CHAIR Lisa New Jim Breheny President and CEO Executive Vice President & General Zoo Knoxville Director, Zoos & Aquarium Wildlife Conservation Society Jonathan Little Cohen Director Bronx Zoo

AZA STAFF

Dan Ashe Jack Keeney, General Counsel President and CEO Tim Lewthwaite, Director, Publications and Brand

Denny Lewis, Senior Vice President, Accreditation Programs

Steve Olson, Senior Vice President, Government Affairs

Kris Vehrs, Executive Director Bridgett Owen, Program Assistant, Membership Craig Hoover, Executive Vice President Barbara Pueschel, Executive Assistant Amy Rutherford, Director, Professional Development and Public Engagement Cheri Bermudez, Accreditation Programs Coordinator Nancy Ramos, Accounting Assistant Josh Brandwein, Government Affairs Coordinator Kayla Ripple, SAFE Coordinator Miranda Brauns, Program Assistant, Animal Programs Ana Maria Sanchez, Controller Jordyn Chace, Program Assistant, Conservation and Science Gina Velosky, Director, Business Development and Marketing Na’Denna Colbert, Director, Membership and Database Operations Rob Vernon, Senior Vice President, Communications and Marketing Kristen Corl, Digital Media Coordinator Kartik Viswanath, Program Assistant, Database Jennifer DiNenna, Director, Accreditation Programs Phil Wagner, Senior Vice President, Finance and CFO Candice Dorsey, Ph.D., Senior Vice President, Conservation, Management & Welfare Sciences Cheryl Wallen, Director, Conferences Jeff Dow, Director, Marketing Partnerships Sara Walker, Senior Advisor, Wildlife Trafﬁcking Rebecca Greenberg, Animal Programs Coordinator Stephanie Wood, Accounting Assistant Shelly Grow, Vice President, Conservation and Science Ashley Wynne-James, Professional Development and Education Coordinator Melissa Howerton, Senior Vice President, Member Services Ashley Zielinski, Program Specialist, All-Hazards Response Ashley Jones, Communications Coordinator Center Jennifer Keaton, Vice President, Congressional Affairs

2 IMATA BOARD OF DIRECTORS AND ACKNOWLEDGEMENTS

IMATA BOARD OF DIRECTORS 2018–2019

PRESIDENT PRESIDENT ELECT Kelly Flaherty Clark Michael Hunt TREASURER Discovery Cove SeaWorld Orlando Kristine Funk Coral World Ocean Park FIRST VICE PRESIDENT Will Elgar SECRETARY EXECUTIVE Georgia Aquarium Erin Leach DIRECTOR William Hurley SECOND VICE PRESIDENT DIRECTOR AT LARGE Heather Keenan Sarah Brignac Zoo Miami Dolphin Research Center

THIRD VICE PRESIDENT Madelynn Hettiger John G. Shedd Aquarium

IMATA CONFERENCE CHAIR ACKNOWLEDGEMENTS

Will Elgar Director of Zoological Operations, Animal Training, Pinnipeds Georgia Aquarium

Will Elgar would like to acknowledge and give special thanks to:

The hard working and tireless IMATA Board members and committee chairs—thank you so much for your support, passion, commitment and guidance; Cheryl Wallen and Melissa Howerton (AZA)—you guys rock and it’s been a pleasure working with you; Georgia Aquarium, Eric Gaglione, and the amazing Animal Training/Pinniped team for supporting me through this whole process; and, of course, Ann, Bump, and Mahi—thank you for all your love and support.

3 ANNUAL CONFERENCE PROGRAM COMMITTEE ANNUAL CONFERENCE PROGRAM COMMITTEE

Thank you to the Annual Conference Program Committee! The following Committee members work hard to represent member needs and interests to develop the best Annual Conference concurrent sessions. Each session topic, paper and poster submission, and speaker are all carefully vetted and developed. The dedication of your Annual Conference Program Committee to create the best conference program is greatly appreciated.

CHAIR Drew Foster EDUCATION

Animal Curator, Phoenix Zoo Amanda Lindell, Ph.D. Student, University of California, Davis Kelly Matis, VP Education & Conservation, Mystic Aquarium

IMATA VICE CHAIR Will Elgar, Director of Zoological Operations, Andy Wood, Chief Operating Ofﬁcer, The Florida Aquarium Animal Training, Pinnipeds, Georgia Aquarium MEMBERS PUBLIC RELATIONS & MARKETING

ANIMAL MANAGEMENT, HEALTH & WELFARE Charlene Chiang, Vice President, Engagement, Joe Barkowski, VP Animal Conservation & Science, Vancouver Aquarium Marine Science Centre Tulsa Zoo Duane McGregor, Marketing Director, Cameron Park Zoo Drew Foster, Animal Curator, Phoenix Zoo Andy Wood, Chief Operating Ofﬁcer, The Florida Aquarium Regina Mossotti, Director of Animal Care & Conservation, Endangered Wolf Center VOLUNTEER & INTERN ENGAGEMENT

Lace Garland, Manager of Volunteer and Internship AQUARIUM AFFAIRS Programs, New England Aquarium

Dee Murphy, Curator of Aquatic Husbandry, Audubon Aquarium of the Americas TRENDS & MORE

Greg Whittaker, Animal Husbandry Manager, Scott Barton, Executive Director, Fresno Chaffee Zoo Moody Gardens Craig Jacobs, Director of Human Resources, Omaha’s Henry Doorly Zoo & Aquarium BUSINESS OPERATIONS Melissa Ruminot, Director, Marketing and Business

Doug Rickenbach, Chief Operating Ofﬁcer, Naples Zoo Development, The Nassal Company Adrienne Rowland, Director, Shark Reef at Mandalay Bay HOST LIAISONS CONSERVATION Michelle Hatwood, Curator, Freeport-McMoRan Audubon

Rich Bergl, Ph.D., Director of Conservation, Education and Species Survival Center Science, North Carolina Zoological Park Dee Murphy, Curator of Aquatic Husbandry, Audubon Tara Harris Ph.D., Director of Conservation and Science, Aquarium of the Americas Phoenix Zoo AZA BOARD LIAISON Adrienne Rowland, Director, Shark Reef at Mandalay Bay DEVELOPMENT/FUNDRAISING & MEMBERSHIP Chris Panek, Vice President of Membership, Chicago AZA STAFF LIAISONS Zoological Society – Brookﬁeld Zoo Melissa Howerton, Senior Vice President, Member Services Cheryl Wallen, Director, Conferences

4 HOSTS AND EVENT SPONSORS EVENT HOSTS

HOST PLANNING COMMITTEE

Kyle Burks, Executive Vice President and Michelle Hatwood, General Curator, Freeport-McMoRan Chief Operating Ofﬁcer Audubon Species Survival Center Rich Toth, Vice President and Managing Director, Ken Ritter, Senior Director of Sales and Events Audubon Aquarium of the Americas Llewellyn Everage, Interim Director of Education Steve Marshall, Vice President and Managing Director, Jenny Lazo, Director of Event Operations, Audubon Audubon Zoo Aquarium of the Americas Debra McGuire, Vice President of Retail Operations Stephanie Vega, Director of Development Events Lani McWilliams, Vice President of Institutional Advancement John Fallon, Director of Sustainability and Coastal Katie Smith, Vice President of Marketing Conservation Initiatives Joel Hamilton, Vice President and General Curator, Daine Appleberry, Director of Guest Services Audubon Zoo Scarlett Dottolo, Director of Facilities, Audubon Zoo Jamie Creola, Vice President of Education Carmen Rucker, Operations Project Manager, Audubon Zoo

ICEBREAKER AND ZOO DAY SPONSORS

Crescent Crown Distribution Hotard Coaches Jocelyn Russell, Wildlife Bronzes PepsiCo Americas Beverages Sysco Wildlife Wines Club

Chap’s Rental Services Event Producers Element Goldring Family Foundation Open Water Pyramid Audio Productions

5 CONGRATULATIONS TO THE 2019 QUARTER CENTURY AWARD RECIPIENTS

The Quarter Century Award recognizes Zoos and Aquariums that have been AZA-accredited continuously for 25 years or more. Congratulations to those ﬁrst granted accreditation in 1994!

Prospect Park Zoo Steinhart Aquarium

Earn Your M.S. in Environmental Studies A 36 credit, cohort-based, graduate program designed to connect you deeply to your local ecological and human communities through a practical application of knowledge. Choose from three areas of concentration: • Conservation Biology • Environmental Communication • Self-Designed Benefit from our unique bioregional approach and learn from leading faculty experts. Apply Today, Change the World Tomorrow LEARN MORE. Visit Booth 718 or email: [email protected] GENERAL INFORMATION

Two whooping crane (Grus americana) in their Audubon Zoo habitat, where they serve as ambassadors for Audubon’s crane breeding and release program at Freeport-McMoRan Audubon Species Survival Center.

CONFERENCE REGISTRATION EMERGENCIES Registration is located at the entrance of Exhibit Hall F, on If you or anyone else is in immediate danger at any time while the ground ﬂoor of the New Orleans Convention Center and in the city, contact local law enforcement by calling 911. is open during the following times: If in the New Orleans Convention Center, use the RED emergency phones located throughout the facility. Or, Saturday, September 7 7:00 AM – 5:30 PM contact a Public Safety Dispatcher, available 24 hours a day, at (504) 582-3040. Do NOT dial 911. The Convention Center Sunday, September 8 7:00 AM – 6:00 PM is an expansive building and the in-house security will be Monday, September 9 7:00 AM – 5:30 PM able to quickly assess the situation and bring emergency Tuesday, September 10 7:00 AM – 5:30 PM personnel directly to the individual in need. Or, visit the First Aid station located in Lobby F, just outside of Exhibit Hall F. Wednesday, September 11 7:00 AM – 10:30 AM

Thursday, September 12 7:00 AM – 10:30 AM ACCESSIBILITY AZA and IMATA strive to ensure conferences do not pose barriers that may exclude people from attending or Conference badges must be worn at all sessions, meetings, participating. If you require assistance, please stop by the and social events. Thank you to the support of Platinum Registration Desk at the entrance of Exhibit Hall F and Conference Sponsor SSA for sponsoring the badge holders. alert staff. At the conclusion of the Conference, please recycle badge holders by returning to the Registration Desk at the CONFERENCE LOCATION Convention Center, or in the receptacle provided at Zoo Day. All meetings, concurrent and general sessions, and the Exhibit Delegate bags are made from 100% recycled PET bottles. Hall are located in the New Orleans Convention Center, unless Please support the Annual Conference Green Mission by otherwise noted. Refer to the enclosed maps or the Annual using these bags during and after the Conference. Thank you Conference App for exact location of all meeting rooms. to Platinum Conference Sponsor CLR Design for sponsoring New Orleans Ernest N. Morial Convention Center the bags. 900 Convention Center Blvd

WATER STATION New Orleans, LA 70130 (504) 582–3000 Thanks to Gold Conference Sponsor, FareHarbor, attendees can refresh and stay hydrated with fruited water on Sunday, The New Orleans Convention Center is a non-smoking facility. September 8. Located just outside the Exhibit Hall and Registration Desk entrance. MOTHER’S LOUNGE

Water coolers are provided throughout the week in the While at the Convention Center, nursing mothers have the Convention Center. Thank you to Torre Design Consortium, option to use a private, keyed access room with refrigeration Ltd. for the reusable aluminum water bottle. for milk. For more information and access, visit the AZA Registration Desk. CONFERENCE POLICIES BUSINESS CENTER AZA and IMATA are committed to providing a safe, productive, and welcoming environment for all meeting The UPS Store is located inside the Convention Center, participants and staff. Each and every participant, including just outside the Exhibit Hall F. The hours are Monday – Friday, attendees, speakers, volunteers, exhibitors, Association staff 9:00 AM – 5:30 PM. and service providers are expected to understand and follow attendance policies. These expectations apply to all meeting- SPEAKER PREP ROOM related events, including those events held in conjunction The Speaker Prep room is located at the New Orleans with AZA and IMATA conferences and events. For more Convention Center in Room 335. It is available to speakers information on the Code of Conduct and other safety tips during the following times: while in New Orleans, see page 11.

Solicitation of attendees and exhibitors by non-exhibitors is Sunday, September 8 8:00 AM – 5:00 PM also prohibited. Monday, September 9 9:30 AM – 5:30 PM

Tuesday, September 10 10:00 AM – 5:30 PM

Wednesday, September 11 7:00 AM – 10:00 AM

8 IMATA MERCHANDISE STORE GENERAL INFORMATION This year’s IMATA merchandise combines our signature logo with a new graphic twist. Show your support of IMATA by visiting the shop, making a purchase, and showcasing the organization and animals we love! The store is located in Exhibit Hall E and the hours of operation are:

Sunday, September 8 9:00 AM – 12:00 PM 1:00 PM – 4:00 PM

Monday, September 9 7:30 AM – 8:00 AM 9:30 AM – 10:00 AM 12:30 PM – 1:00 PM 3:30 PM – 4:00 PM

Tuesday, September 10 7:30 AM – 8:00 AM © Audubon Nature Institute 10:30 AM – 11:00 AM 3:30 PM – 4:00 PM EXHIBIT HALL Wednesday, September 11 7:30 AM – 8:00 AM The Conference Exhibit Hall is located in Exhibit Hall F on 9:30 AM – 10:00 AM the ground ﬂoor of the Convention Center. The Exhibit Hall is open during the following times: Thursday, September 12 7:30 AM – 8:00 AM 9:30 AM – 10:00 AM

Monday, September 9 9:30 AM – 6:30 PM

Tuesday, September 10 1:30 PM – 7:00 PM SILENT AUCTIONS AZA’s Conservation Grants Fund continues to provide funding for extraordinary conservation work. IMATA’s Research Grant Please reference the index in the back of the program book and Conservation Fund Award provides ﬁnancial support for for a complete listing of all Exhibitors with booth numbers efforts that focus on conservation-related issues and that and contact information. A fold-out map of the Exhibit Hall promote communication, professionalism and cooperation is also provided in the center of the program book, or search among those who serve marine mammal science. Support the Annual Conference App for a complete listing and map. AZA’s CGF and IMATA’s RGCFA by bidding on items in the Silent Auction, located in the front, left of Exhibit Hall F. INTERNET/WI-FI Bidding will take place during Exhibit Hall hours and will close Complimentary wireless Internet is available throughout the following the Poster Reception on Tuesday, September 10. hallways of the Convention Center, in the meeting rooms and Proceeds beneﬁt conservation programs around the globe— general sessions, and the Exhibit Hall. It is intended for basic be sure to place your bid! web usage. It should not be used for video conferencing or other web streaming services. SOCIAL MEDIA To access the wireless Internet, connect to the network Connect with colleagues while at the Conference on various AZAandIMATA and enter password NOLA2019 (case social networking sites. Find the Annual Conference on sensitive). If you are not prompted to enter a password, open Facebook: your web browser. www.facebook.com/ZoosAquariums www.facebook.com/pg/IMATA-100496458208 AZA CENTRAL or on Twitter: @AZAConf Visit AZA Central, located on the center aisle of the Exhibit #AZA2019 Hall, to learn about the various programs AZA offers. Explore #IMATA2019 AZA membership, the Web site, marketing partnerships, professional development courses, Accreditation and other CHARGING LOCKERS tools and resources. Meet AZA staff members available to answer your questions. And, be sure to enter the daily Need to recharge? Look for the charging lockers located in drawings and Exhibit Hall Booth Decorating Contest here! the Exhibit Hall or Third Floor of the meeting space. Lockers allow you a safe way to charge your mobile devices and lock them, while doing something else.

9 GENERAL INFORMATION TRANSPORTATION GET CONNECTED! Icebreaker at Audubon Aquarium of the Americas Access the program, message attendees and ﬁnd Conference delegates are invited to join in the Icebreaker exhibitor information on your phone or tablet. Create Kickoff Second Line! A tradition in New Orleans, the second agendas, take notes and more. New features added! line is a festive parade and celebration. Delegates will meet at the corner of Convention Center Boulevard and Poydras Mobile App Street. See the parade route on page 13. iPhone and Android users: Those with limited mobility can take advantage of a shuttle Search AZA Conferences during the following times: and Meetings

• Hampton Inn shuttle loading 5:40 – 5:50 PM If you downloaded the • Spring Hill Suites shuttle loading 6:00 – 6:10 PM Mid-Year Meeting or • Hilton Riverside shuttle loading 6:20 – 6:30 PM Annual Conference app • Arrival at Audubon Aquarium of the Americans 6:40 PM in the past, no need to

Shuttles will loop between hotels and Audubon Aquarium of download again! the Americans throughout the evening. Guests with limited Mobile Web mobility will have priority access and seating on the shuttle. bit.ly/AZAAnnual2019 Zoo Day at Audubon Zoo Wi-Fi Buses will depart beginning at 11:30 AM from the Convention Center Transportation Center at the corner of Convention Network: AZAandIMATA Center Boulevard and Calliope Street (main pickup location). Password: NOLA2019 (case sensitive) See map on page 13. The last bus will depart the Zoo at 10:30 PM. GET ENGAGED! HOST ZOO AND AQUARIUM TEAMS @AZAConf #AZA2019 #IMATA2019 Over 200 Audubon Nature Institute staff and volunteers have committed time to assist at registration, served as room www.facebook.com/zoosaquariums monitors, and as way-finders. Wearing the purple colored shirt, they are eager to assist. Please take the time to thank www.facebook.com/IMATA-100496458208 them for their hard work and dedication to making this conference a success. Session updates, Conference highlights, Exhibit Hall information and more! FIRST TIME ATTENDEES Welcome to all first time Annual Conference attendees! Be sure to add the rainbow ribbon on your name badge to signify first time conference attendance. And don’t miss LOST AND FOUND the First Time Attendee Meeting on Sunday, September 8, Lost and found will be located at the Registration Desk 3:30 PM – 4:30 PM in Room 352. at the entrance of Exhibit Hall F. If you have lost or found something, please stop by registration for assistance. MESSAGE BOARD AND INFORMATION TABLE A message board and information table will be located at the EVALUATIONS Conference Registration Desk at the entrance of Exhibit Hall F. AZA is dedicated to making each conference better than The message board and table are for professional networking the last. Shortly after the Conference, attendees will receive and conservation/education programs only. No commercial an electronic survey. Please complete the survey and share solicitation permitted at the information table, or any other your comments to help continuously shape and improve the location throughout the convention center or hotels. Conference.

ON THE TOWN CONCIERGE DESK PHOTOGRAPHY Find assistance booking sightseeing trips, dining reservations Photographers will be taking pictures at the Conference, and local travel information at the On The Town Concierge which may be used for promotional and educational Desk. The desk is located outside Exhibit Hall F and will be purposes. Registration or participation in the meeting and available every day, 8:00 AM – 4:00 PM. other activities constitutes agreement to allow AZA to use and distribute image or voice in photographs and recordings CELL PHONE COURTESY of the meeting. Please be considerate of presenters and other attendees— turn off your cell phones or set them to vibrate.

10 CONFERENCE CODE OF CONDUCT CONFERENCE CODE OF CONDUCT AND SAFETY

CODE OF CONDUCT in presentations, or threatening or stalking any attendee, The Association of Zoos and Aquariums and International speaker, volunteer, exhibitor, staff member, service provider, or other meeting guest. Marine Animal Trainers’ Association are committed to providing a safe, productive, and welcoming environment for SEXUAL HARASSMENT all meeting participants and staff. Each and every participant, including attendees, speakers, volunteers, exhibitors, Sexual harassment is unacceptable conduct of a sexual Association staff, and service providers are expected to nature which makes a person feel uncomfortable, offended, understand and follow attendance policies. These expectations humiliated and/or intimidated. Examples of conduct or apply to all AZA and IMATA meeting-related events, including behavior which constitute sexual harassment include, but those events held in conjunction with AZA and IMATA are not limited to: conferences and events. Physical conduct

• Physical violence, including sexual assault PERSONAL SAFETY AND SECURITY • Unwelcome physical contact or inappropriate touching AZA and IMATA work with venue staff to make sure meeting participants are safe. We ask that all attendees report any • The use of threats or rewards to solicit sexual favors questionable activity to any AZA, IMATA, or venue security staff for immediate action. No concern is too small—if you see Verbal conduct something, say something. • Comments or insults based on appearance, age, • Be aware of your surroundings at all times. private life, etc.

• Regardless of where you are, use the buddy system when • Sexual comments, stories or jokes walking to and from the conference location, networking • Sexual advances event locations—especially during early or late hours. • Repeated and unwanted social invitations for dates or • Don’t wear your meeting badge on the street. Take it off as physical intimacy soon as you leave the venue. • Condescending or sexist remarks • Don’t carry a lot of cash or credit cards. • Sending sexually explicit messages (by phone or email) • Don’t leave personal property unattended anywhere, anytime.

In an emergency, you should ask any AZA or IMATA staff member or the on-site security personnel to help you. Non-verbal conduct • Display of sexually explicit or suggestive material or images RESPONSIBLE DRINKING • Sexually-suggestive gestures At many AZA and IMATA networking events, both alcoholic • Whistling or “cat calling” and non-alcoholic beverages are served. AZA and IMATA expect participants at our events to drink responsibly. AZA, REPORTING UNACCEPTABLE CONDUCT IMATA, and conference host event staff have the right to If you or anyone else is in immediate danger at any time while deny service to participants, and may require a participant in the city, contact local law enforcement by calling 911. to leave the event. If in the New Orleans Convention Center, use the RED UNACCEPTABLE CONDUCT emergency phones located throughout the facility. Or, • Harassment, intimidation, or discrimination in any form. contact a Public Safety Dispatcher, available 24 hours a day, at (504) 582-3040. Do NOT dial 911. The Convention Center • Any abuse, including physical, verbal or non-verbal abuse, is an expansive building and the in-house security will be of any attendee, speaker, volunteer, exhibitor, staff member, able to quickly assess the situation and bring emergency service provider, or any other meeting guest. personnel directly to the individual in need. • Disruption of presentations at sessions, in the Exhibit Hall, or at any events organized by AZA and IMATA at the Or, visit the First Aid station located in Lobby F, just outside meeting venue, hotels, or other AZA-contracted facilities. of Exhibit Hall F.

• Examples of unacceptable behavior include comments If you or anyone else is the subject of unacceptable conduct, related to gender, gender identity or expression, age, sexual please contact any of the AZA and IMATA representatives orientation, disability, physical appearance, body size, race, listed on page 12, or any staff member in person. religion, national origin, political afﬁliation, inappropriate use of nudity and/or sexual images in public spaces or

11 CONFERENCE CODE OF CONDUCT AZA and IMATA have zero-tolerance for any form of If the complaint is of a criminal nature, legal authorities will discrimination or harassment, including sexual harassment. be notiﬁed. If you experience or observe harassment or hear of any If the offense is not of a criminal nature, the AZA staff incidents of unacceptable behavior, please inform any of the receiving the report will listen to the victim and discuss following so that we can take action. next steps.

If a person has been found to have harassed another person, Candice Dorsey Ann Elgar any of the following may take place:

mobile: (703) 282–9082 mobile: (540) 907–5582 • Verbal or written warning;

Will Elgar Melissa Howerton • Suspension of attendance at AZA or IMATA-sponsored mobile: (404) 942–8755 mobile: (703) 517–3597 events; • Prohibit attendance at any future meeting. Jack Keeney Kris Vehrs mobile: (301) 655–1973 mobile: (301) 332–9573 Staff receiving the report will respect any and all requests of the victim to remain anonymous. Unacceptable conduct may be part of a larger pattern of repeated harassment. Please All reports will be treated seriously and promptly. Incidents alert AZA or IMATA to all such conduct regardless of the will be handled with respect for the privacy of the victim, offender’s identity or job title, even if you prefer your report and will be conﬁdential to the extent practical, given the to remain anonymous. circumstances. Reports may also be made anonymously. Reports of unacceptable conduct by an individual may also Upon receiving a complaint, the matter may be further be reported by AZA to an individual’s employer. investigated by additional staff. Actions to be taken will be discussed beforehand with the victim of the harassing AZA and IMATA have zero tolerance for retaliation either on- behavior, where possible. site or at a member facility against individuals for reporting unacceptable conduct at events.

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BUS BUS 90 2 90 4 GENERAL INFORMATION MAPS New Orleans Ernest N. Morial Convention Center

FIRST FLOOR

HALL E HALL F

Exhibit Hall and Registration

IMATA Sessions

FROM HILTON LOBBY

LAGNIAPPE FOOD COURT

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■ Elevators ■ Stairs/Escalators ■ Restrooms ■ Exhibit Hall ■ Meeting Rooms ■ Dining ■ Lobby ■ ATM ■ Charging Station

14 GENERAL INFORMATION MAPS New Orleans Ernest N. Morial Convention Center

SECOND FLOOR

LA NOUVELLE ORLEANS BALLROOM

General Sessions

BALLROOM BALCONY

THIRD FLOOR

Session and Meeting Rooms

Volunteer Office 357 353354355356 352

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Speaker Session and Meeting Rooms Prep

15 GENERAL INFORMATION MAPS Exhibit Hall Floorplan

• A listing of Exhibitors by category can be found in the • An alphabetical listing of Exhibitors can be found beginning Exhibit Hall Flyer, located in the center of this Program on page 97 of the Program Guide. Guide or the Mobile App.

FOOD & BEVERAGE

151 250 251 350 450 351 POSTER PRESENTATIONS 149 249 348 448 147 247 346 347 242 446 145 245 344 345 445 544 644 645 744 545 743 142 143 243 342 343 542 642 742 440 441 641 140 141 240 241 340 341 540 541 640 740 741 AZA 138 CENTRAL 136 137 236 237 336 337 636 637 736 436 437 536 537 737 134 135 234 235 334 335 635 734 634 132 133 232 233 332 333 432 433 532 533 633 732 733 130 131 230 231 330 331 430 431 530 531 630 631 730 731

127 128 227 326 327 426 626 425 525 625 126 125 225 324 325 424 624 725 122 723

FEDERAL 120 121 220 221 320 520 521 620 720 721 319 419 621 REGULATORY 118 119 218 219 518 519 618 718 719 PAVILION 318 116 117 216 217 716 717 617 115 214 215 315 414 415 514 515 614 714 715 314 112 113 212 213 313 412 413 512 513 612 613 712 110 411 510 711 108 109 208 308 508 609 708 209 409 707 106 107 206 306 307 406 506 507 606 607 706 105 204 205 304 305 404 504 505 604 605 705 403 1 2 502 603 702 3 EXHIBIT HALL ROUNDTABLES EXHIBIT HALL 54 6 ENTRANCE SILENT AUCTION 87 9

REGISTRATION

ENTRANCE 16 EXHIBIT DESIGN • ARCHITECTURE • LANDSCAPE ARCHITECTURE

EVOLUTIONARY THINKING IN HABITATS®

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Endangered green sea turtle King Mydas swimming in Audubon Aquarium of the Americas’ Gulf of Mexico habitat.

© Audubon Nature Institute GREEN MISSION AZA, IMATA, Audubon Nature Institute, and the Annual Conference supporters and partners are committed to using as many environmentally Green responsible practices as possible and feasible for the 2019 Annual Conference. mission We invite you to be a part of the Green Mission as well!

The New Orleans Ernest N. Morial Convention Center Exhibit Hall (MCCNO) received the 2018 Overall Sustainability Leader • All conference exhibitors and participants are strongly Award from NOLA Energy Challenge. The MCCNO is pursuing encouraged to use sustainable products for any LEED v4.1 “Silver” Certiﬁcation in Existing Building Operations promotional giveaway items. and Maintenance (EBOM). • Exhibitors are encouraged to participate in Lead Retrieval. With a speciﬁc focus on four major components, MCCNO Attendees have a bar code on their registration badge, and food service provider Centerplate continually evaluate allowing exhibitors to scan their badge to acquire contact operational decisions based on the following: Waste information. This reduces the number of business cards Reduction, Energy Conservation, Water Conservation and being distributed. Clean Air Practices. • All carpet, tablecloths and signage in the Exhibit Hall will Conference Registration Materials be recycled or reused when possible.

• All registration conﬁrmation materials and badge previews What You Can Do were emailed to attendees. Emailing a badge preview • Attendees are provided a reusable water bottle for use prevents the printing of multiple, incorrect badges. at the water stations throughout the Convention Center. • Thanks to the support of SSA, the registration badge Reuse, then take it home and reuse it again! Thank you holders are made from recycled materials. If you choose to Torre Design Consortium, Ltd. for sponsoring the to recycle your badge holders, recycling receptacles are water bottles. located at the AZA Registration Desk and at Zoo Day. • Use the Convention Center and hotel recycling programs. • This year’s delegate bags are reusable and can take the place of single-use plastic bags when shopping. Please help the Green Mission by using these bags during and after the Conference. Thank you to CLR Design for sponsoring the bags.

Conference Program Materials

• The Program Guide and Schedule at a Glance Pocket Guide are printed on Forest Stewardship Council certiﬁed, recycled, double-sided paper, with vegetable oil-based inks. Take one copy and dispose of in the recycle bins located throughout the Convention Center.

• The Annual Conference App and website are available for smartphone users, with the latest and most up-to- date information on schedule updates and room changes. Browse the Exhibit Hall ﬂoor plan to make the most of your time in the Hall! For a full list of practices, visit • All directional and room signage is reused from one event annual.aza.org/2019/green.cfm. to another, whenever possible.

• If applicable, speakers are encouraged to provide handouts or presentations to be posted on the AZA website after the Conference, instead of paper copies onsite.

20 WORKING TOGETHER TO SAVE THREATENED SPECIES Will You Lend a Hand? Establish or Join a SAFE Species Program

SAFE Species Programs: SAFE species beneﬁt from multiple Association of Zoos and Aquariums member institutions • Protect threatened animals working together and with other partners to • Build on established recovery plans and advance the recovery of threatened species over track records of commitment three-year periods. The programs unite and focus • Prioritize collaboration among member the strengths and resources of AZA members to institutions maximize impact. SAFE species programs amplify

• Implement strategic conservation and conservation stories and engage our audiences. stakeholder engagement activities SAFE combines the power of zoo and aquarium

• Measure and report conservation progress visitors with the resources and collective expertise of AZA members and partners to save animals from extinction. Learn more about SAFE at: www.aza.org/aza-safe.

Sponsored by

45 MONDAY, SEPTEMBER 9 CONCURRENT SESSIONS 2:00 PM – 3:30 PM

2:00 PM – 3:30 PM Exhibit Hall E Duped by a Fish: Livebearing Adventures in Larval Rearing IMATA Formal Presentations – of the Black Brotula, Stygnobrotula latebricola Training & Legislation • Allison Waltz-Hill, New England Aquarium • Jeremy Brodt, Senior Aquarist – Fishes Department, A Politician, an Activist, and an Animal Ambassador Walk New England Aquarium into a Room Parthenogenesis in the Epaulette Shark (Hemiscyllium • Lauren Conigliaro, Senior One Animal Ambassador, ocellatum) Discovery Cove • Sarah Tempesta, New England Aquarium Animal Training Revisited Chambering the Chambered Nautilus: Raising Nautilus • Satoru Yamamoto, Representative Director, Incorporated Pompilius Hatchlings in Pressure Chambers Association Marine Mammal Education Center Japan • Ellen Umeda, Aquarist II, Monterey Bay Aquarium There’s a Me in Team: Creating Individual Investment with a Rotating Staff The Use of Visible Implant Elastomer (VIE) Tags in Jellyﬁsh • Kelly Boghossian, Animal Supervisor, Central Park Zoo, • Rachel Stein, Associate Director of Animal Husbandry, Wildlife Conservation Society Maritime Aquarium at Norwalk

Classical Conditioning and How it Assists us to Problem Renovating a Two-Decade-Old Artiﬁcial Reef Solve in our Programs • Lauren Harper, Aquarium of the Paciﬁc • Gabrielle Harris, Curator of Animal Welfare & Behaviour Management, South African Association for Marine 2:00 PM – 3:30 PM 351 Biological Research Global Species Management Plans: An All- Encompassing View of Animal Conservation

2:00 PM – 3:30 PM 342 What is a Global Species Management Plan? Find out how Best of RAW (Regional Aquatics Workshop) individuals and institutions are coming together across the The Regional Aquatics Workshop is one of the largest world to create global, comprehensive conservation plans gatherings of public aquarium professionals in the United for species threatened with extinction. As an example, States. RAW 2019 was hosted by the Columbus Zoo and discover how education and awareness campaigns play a Aquarium. Ten presentations were selected as the Best of vital role in the Action Indonesia GSMP in Indonesia, Europe RAW; indeed they highlighted the best of what the RAW and the US. experience can provide attendees. Moderator: Julia Klumb, Action Indonesia Education Working Moderator: Dee Murphy, Curator of Aquatic Husbandry, Group, Zoo Graphics and Exhibits Manager, Zoo Miami Audubon Aquarium of the Americas Introduction of Global Species Management Plans Thinking Outside the Aquarium: Taking an Interdisciplinary • Kristine Schad Eebes M.S., Director, AZA Population Approach to Animal Husbandry Management Center at Lincoln Park Zoo

• Lauren Harper, Aquarium of the Paciﬁc Introduction of International Studbooks and GSMP’s Visualizing Sand Tiger Shark (Carcharias taurus) Space Use • Joe Barkowski, Vice-President of Animal Conservation & in Aquariums using ZooMonitor and ArcGIS Science, Tulsa Zoo

• Nancy Pham-Ho, Researcher, Florida Institute of Action Indonesia GSMP, Education Working Group Technology Vero Beach Marine Laboratory • Jamie Jackson, Youth Development Coordinator, Design and Testing of a Self-Contained, Wirelessly Audubon Zoo Monitored and Controlled, Automated LSS System for the Banteng GSMP Transport of Large Teleosts and Elasmobranchs • Steve Metzler, Henshaw Curator of Mammals, San Diego • Kevin Curlee, Assistant Animal Operations Manager, Zoo Safari Park The Seas Anoa GSMP Not a Fluke! Eliminating Neobenedenia sp. From a Group of Wild Caught Paciﬁc Fish in Quarantine • John Andrews, Population Biologist, AZA Population Management Center, Lincoln Park Zoo • Rachel Moote, New England Aquarium Babirusa GSMP Using Novel Behavior Training to Increase Visitor Impact • Joe Forys, Curator of Large Mammals, Audubon Zoo • Michelle Benedict, Dolphin Quest Laughing Thrush GSMP • Mark Myers, Curator of Birds, Woodland Park Zoo

46 MONDAY, SEPTEMBER 9 2:00 PM – 3:30 PM 345 More Than Skin Deep – Lessons Learned from One How to Change Membership Prices Program’s Efforts to Measure Volunteer Impact on the Mission Learn how to tackle a signiﬁcant price change utilizing • Rosie Mangan, Public Programs Volunteer Daily best practices that will produce revenue and results. Operations Supervisor, Steinhart Aquarium Each panelist will walk through the what, why, and how • Jahnine Spaulding, Manager, Public Programs Volunteers, of their price change process. They will cover research California Academy of Sciences practices, how to navigate internal and external challenges, strategies used to launch the price change, and important Volunteer Evaluation to Scale lessons learned. • Fran Mast, Research and Evaluation Associate, John G. Shedd Aquarium Moderator: Alyssa Pacaut, Senior Manager of Membership, • Lisa Ostrego, Director of Guest Engagement, Aquarium of the Paciﬁc John G. Shedd Aquarium

New Wing, New Prices • Alyssa Pacaut, Senior Manager of Membership, 2:00 PM – 3:30 PM 344 Aquarium of the Paciﬁc Maximizing Your Conservation Impact by Change Comes from Within Fostering the Integration of Conservation • Christine Alexander Davenport, Associate Director, Into Your Culture Membership and Development Systems, Oregon Zoo Organizational behavior research shows that we’re Foundation more effective when we integrate goals throughout our Slow and Steady Price Increases organization, rather than goals being an “add-on initiative.” • Kimberly Moore, Director of Membership, Chicago We all have conservation impact as a goal, and a number Zoological Society – Brookﬁeld Zoo of AZA members have seen positive results from fostering the integration of conservation across their organizational Overcoming Internal Doubt to Change Prices culture. But is conservation culture the norm? Recent • Jacqueline Zassick, Manager of Members and Donors research shows that many zoo and aquarium staff do not Services, Cleveland Zoological Society feel fully connected to their organization’s conservation Opportunity for Great Change efforts. Fostering conservation cultures is a SAFE metric. • Janet Wesley, Director of Marketing, Jacksonville Zoo This session will include discussions and breakout sessions and Gardens with AZA leaders to gather input on proposed tools/ training.

2:00 PM – 3:30 PM 347 Moderator: Dr. Jackie Ogden, Retired, Vice President, Impact on The Mission – What Effective Disney’s Animals, Science and Environment, Walt Disney Volunteer Evaluation Systems Look Like and Parks and Resorts How to Measure Volunteer Impact and Use Data to Advance Your Mission Conservation Culture Assessment: Where Are We Now, and Where Are We Going? Volunteer coordinators have found a variety of ways to • Dr. Wei Ying Wong, Vice President, Learning & Innovation, transform volunteers into mission ambassadors. Volunteers Woodland Park Zoo exponentially increase an organization’s ability to expand Houston Zoo’s Conservation Culture – Demonstrated guests knowledge, spark compassion and curiosity, and Results: How a Conservation Culture can be Revealed and encourage personal actions that positively impact our Tracked and Tools that can be Used to Enhance it natural world. How do we ensure our volunteers are on • Renee Bumpus, Senior Director, Wildlife Conservation message and are genuinely connecting to our guests? Programs, Houston Zoo Do the messages and strategies we arm our volunteers with result in the desired impact? At this session we will Panel Discussion: Lessons Learned Revealing and Fostering a Culture of Conservation explore these questions and share stories of tackling the delicate subject of volunteer evaluations and volunteer/ • Laura Martina, Chief People Officer, Fresno Chaffee Zoo program impact measurement. We’ll differentiate between • Doug Piekarz, President, Akron Zoo performance measurement and program evaluation, share • Bill Street, Senior VP of Conservation, Education & scalable evaluation methods you can replicate and give tips Life Sciences, Indianapolis Zoological Society, Inc. on who and how to share your findings. • Cynthia Vernon, Chief Operating Officer, Monterey Bay Aquarium Moderator: Jahnine Spaulding, Manager, Public Programs • Keith Winsten, Executive Director, Brevard Zoo Volunteers, California Academy of Sciences

Performance Measurement & Program Evaluation continued • Nette Pletcher, Founder, Beez Kneez Creative

47 MONDAY, SEPTEMBER 9 CONCURRENT SESSIONS 2:00 PM – 3:30 PM (continued)

2:00 PM – 3:30 PM 349 2:00 PM – 3:30 PM 356 Partners, Partners, Partners Relevance and Empathy as Common Ground for Effective Community Engagement Given dwindling federal resources (human and financial), now is the opportune time for zoos and aquariums to AZA members hold a responsibility to advance conservation establish and implement meaningful collaborations with action. We must take the time to ask: How do zoos and federal agencies. This session will explore the numerous aquariums connect with community members in a way that opportunities available to partner at a federal level. is relevant? How can this relevance in turn foster empathy Representatives from federal agency partners and AZA for animals and the natural world? It’s not easy to stop, ask, institutions will highlight existing and future collaborations. and listen in a time of urgency, but this is where we must start: listening and co-creating with our community on what Moderator: Steve Olson, Senior VP, Government Affairs, is means to take conservation action together. Association of Zoos and Aquariums Moderator: Julia Petersen, Senior Director of Programs, Zoological Society of Milwaukee 2:00 PM – 3:30 PM 355 Going on a Sea Journey? Don’t Forget to Pack Partnerships Putting the Science in Social and Empathy! Social media is both an art and a science, and one of • Jeff Dillon, Senior Education Manager, Alaska SeaLife the primary ways in which we engage with audiences Center outside of our facilities. In this panel, we will discuss how Fostering Respectful Community Partnerships common approaches to social media are backed by social • Craig Standridge, Conservation Engagement Coordinator, science research on how our audiences learn and process Point Defiance Zoo & Aquarium information. By matching experts in social media with experts in the social sciences, we will be able to blend How Building “For” Led to Building “With”: Empathy and Its theory with practical examples from our field and tackle Impact on Our Approach to Community Engagement important and occasionally controversial topics such as • Samantha Martinson, Manager, Innovation & Engagement, anthropomorphism and the use of humor. Zoological Society of Milwaukee It’s Not About You or the Zoo Moderator: Dr. Kathayoon Khalil, Conservation Impact Manager, Oregon Zoo • Dana Murphy, Vice President, Learning and Community Engagement, Lincoln Park Zoo An Infinite Jest • Shervin Hess, Digital Media Specialist, Oregon Zoo 2:00 PM – 3:30 PM 339 • Dr. Joe Heimlich, Director of Research, COSI Successful In-House Retailing in the Non-Profit Dirty Words World – Connecting Conservation to Commerce • Dr. Kathayoon Khalil, Conservation Impact Manager, to Drive your Margins Oregon Zoo Retail professionals from AZA accredited institutions will • Patrick Webster, Social Media Content Creator, Monterey present methods for driving profits while supporting and Bay Aquarium furthering the mission of their institutions. Subjects include: Other Duties As Assigned Single-Use Plastic Reduction: How Retail Can Lead the Way • Stephanie Arne, Host, Wild Kingdom, Founder, in Your Institution; Anthropological Conservation Products Creative Animal Foundation and How They Impact the World; Change$ for Conservation: • Dr. Joy Kubarek, Senior Research Associates, Engaging Your Frontline Staff in Conservation Fundraising; PEER Associates Selling the Story: Creating a Profitable Conservation-minded Retail Space; What In-House Retail Contributes to Your Organization. Join our discussion of how in-house retail benefits and supports your institution.

Moderator: Judy Rancour, Director of Retail Operations, Saint Louis Zoo

Change$ For Conservation: Engaging Your Frontline Staff in Conservation Contributions • David Whitaker, Director of Retail Operations, North Carolina Zoological Park

48 MONDAY, SEPTEMBER 9 Anthropological Conservation: How your Retail Choices 2:00 PM – 4:00 PM 352 Impact the World AZA Directors’ Meeting • Tommy Brown, Conservation Goods Buyer, Open to institution directors of AZA-accredited and AZA- Saint Louis Zoo certiﬁed related facilities only. The meeting will provide Selling the Story: Creating a Proﬁtable, Conservation updates on shared priorities and key AZA initiatives. Minded Retail Space • Melinda Greene, Kansas City Zoo

Reducing Single Use Plastic: How Retail Can Lead the Way in Your Institution • Judy Rancour, Director of Retail Operations, Saint Louis Zoo

Bringing It Home: What In-House Retail Contributes to Your Organization • Ross Beardsley, Director of Retail Operations, Santa Barbara Zoo

CONCURRENT SESSIONS 4:00 PM – 5:30 PM

4:00 PM – 5:00 PM Exhibit Hall E 4:00 PM – 5:30 PM 352 IMATA Formal Presentations – Dolphins Aquarium Collection Management: Perception, Reality, New Reality – A Timely Discussion Matched-to-Sample Utilizing the Passive Reception of Echoes in a Bottlenose Dolphin This panel guided session will create an environment for a productive and positive discussion on the current and • Katie Christman, Marine Mammal Trainer, National Marine Mammal Foundation emerging realities of public aquarium animal collection acquisition and management. Panelists with diverse Jenna and the Jett: Conditioning a Bottlenose Dolphin experience in wild animal acquisition and husbandry, with a History of Undesirable Behavior to do Interactive assessing and addressing public perception and the Programs regulatory permitting process will help frame an open • Edgar Urbina, President Animal Care Department, dialogue amongst the participants. We will focus on how we Gulf World can, and must do our absolute best to create responsible, Evaluating Bottlenose Dolphin (Tursiops truncatus) sustainable, transparent animal management practices Candidacy for Translocation to a Natural Environment to meet our own standards and the expectations of our • Kerry Diehl, Assistant Curator of Dolphin Discovery, visitors, and better communicate those realities to our National Aquarium stakeholders.

Moderator: Greg Whittaker, Animal Husbandry Manager, Moody Gardens

Panelists • Ben Daughtry, Director, Aquarium Encounters, Dynasty Marine Associates Inc. • Beth Firchau, AZA-FRTRP Coordinator, Association of Zoos and Aquariums • Lisa Gregg, Programs and Policy Coordinator, Florida Fish and Wildlife Conservation Commission • Rob Vernon, Senior VP, Communications and Marketing, Association of Zoos and Aquariums • Sandra Trautwein, Vice President of Husbandry, Aquarium of the Paciﬁc • Jane Davis, Animal Operations Manager, Walt Disney World – The Seas

continued

49 MONDAY, SEPTEMBER 9 CONCURRENT SESSIONS 4:00 PM – 5:30 PM (continued)

4:00 PM – 5:30 PM 339 Youth Advisory Council: Lessons Learned in Our First Year Communicating with One Voice: Aligning • Shareen Knowlton, Director of Education, Roger Williams Messaging Across Your Organization Park Zoo

Imagine a world where your marketing, social media, Maximizing Conservation Impact through Youth Leadership interpretive signage, keeper talks, and camp curriculum and Networking all had coordinated messaging! How can you go about • Baylee Ritter, Youth Coordinator, The Ocean Project aligning all the silos so everyone is on message? This session Bringing Together Aquarium Youth from Across North will explore some strategies for both getting buy-in for America coordinated messaging, but practical ways to implement • Lauren Gibson, Youth Engagement Lead, NOAA Ofﬁce of as well. We’ll hear from marketing, communications, and Education education managers on how to make it all work. Advocacy beyond the Aquarium: Amplifying the Youth Voice Moderator: Krista Swan, Marketing & Communications, • Stephanie Joseph, Curator of Education, New York Oregon Zoo Aquarium/Wildlife Conservation Society

How to Stay Connected and Develop Engaging, Quality Connecting Youth to Develop Conservation Leaders Content with Your Frontline Co-workers • Jamie Jackson, Youth Development Coordinator, • Rachel Wright, Public Relations and Social Media Audubon Zoo Manager, Cheyenne Mountain Zoo

Breaking Down Silos – Case Study for Getting All Players on 4:00 PM – 5:30 PM 342 the Same Page Federal Endangered Species Recovery Challenge • Krista Swan, Marketing & Communications, Oregon Zoo Grants and AZA-accredited Zoo and Aquarium Coordinating Style, Brand and Graphics to Create a Collaborators: Will You Get Your Share of these Consistent Voice Conservation Action Funds? • Ginnie Westmoreland, Director of Marketing, If your institution has an endangered species recovery Saint Louis Zoo program in collaboration with USFWS or a state agency, Using Your Outside Voice Inside you can’t afford to miss this session! Conservation funding • Grant Spickelmier, Curator, Oregon Zoo to support recovery actions for threatened and endangered animals in the United States and its territories has increased. Who Are You? Using a Brand Audit to Align Messaging Many AZA members do not know about these funding • Lochlan Wooten, Chief Marketing Ofﬁcer, Riverbanks Zoo opportunities, available for effective collaborations between and Garden federal and state agencies and AZA member institutions. This session will feature reviews of the importance of these

4:00 PM – 5:30 PM 347 critical collaborations, the current national outlook for Empowering our Youth: Giving Passion a Platform increased federal funding for these collaborative activities, and how to access these funds. Youth volunteers engage millions of AZA visitors in environmental action every year. Imagine their inﬂuence on Moderator: Dr. Don Moore, Director, Oregon Zoo conservation if they could combine their efforts and connect History and Future of the Recovery Challenge Grant Program their projects and initiatives across our facilities. Join us as we share our successes in youth engagement, learn about • Michael Mace, Corporate Director of Animal Collections, San Diego Zoo Global new opportunities for advocacy and campaigning, and discuss how we can better support our teens by bringing Creative Conservation through Collaboration: Examples of them together to amplify their efforts and make a bigger Successful Challenge Grant Funding impact on the world around them. We will break out into • Emily Weller, Captive Propagation and Release small groups to share ideas and collaborate to create a more Coordinator, U.S. Fish and Wildlife Service, SE Region dynamic network for staff working with youth. Federal and State Funding Opportunities on the Rise: AZA Member Opportunities to Find Collaborative Moderator: Stephanie Joseph, Curator of Education, Conservation Funding New York Aquarium/Wildlife Conservation Society • Steve Olson, Senior VP, Government Affairs, Association Integrating Youth Voice into Organizational Leadership of Zoos and Aquariums • Dr. Chris Dold, Chief Zoological Ofﬁcer, SeaWorld Orlando

50 MONDAY, SEPTEMBER 9 4:00 PM – 5:30 PM 345 How a Nature-Based Preschool Can Meet Your Zoo’s Mission Generating Revenue: Building Brand and • Laura Seger, Manager of Learning Experiences, Mission through Special Events Saint Louis Zoo

AZA members have been successful in developing events Evaluating Head Start Programming at the Monterey Bay that generate additional attendance and revenue. A few of Aquarium the events that will be discussed have been successful in • Chris Parsons, Principal, Word Craft attracting nontraditional guests such as young professionals, empty nesters, etc. regardless of the size of your institution— this 90-minute session has something for everyone. 4:00 PM – 5:30 PM 355 Spreading the Love through Transparency – Moderator: Tim Savona, Director of Revenue and Guest Animal Care and Welfare Messaging to Donors, Services, Cleveland Metroparks Zoo Members and All Visitors

October Brew at the Zoo & Wine Too Grab hold of the new AZA animal welfare standards and • Linda Falk, Chief Administration Ofﬁcer, Kansas City Zoo learn how to message animal care to your donors, members and all visitors. Build a transparent messaging strategy that Night Eyes – A Merry Not Scary Halloween Event educates not only your visitors, but also those who are not • Anne Shimerdla, President and Chief Operating Ofﬁcer, zoo or aquarium fans. Learn to celebrate the birth, deaths, Blank Park Zoo surgeries, root canals and any of the wonderful animal care Snow Leopard Festival services at your institution. Become proud and transparent • David Velazquez, Director of Business Operations, with your messaging in your development, membership and Santa Barbara Zoo marketing/PR departments.

Asian Lantern Festival Moderator: Brooke Fairman, Director of Development, • Sam Cario, GM of Special Events and Experiences, Rhode Island Zoological Society Cleveland Metroparks Zoo “Breaking News” Tips for Donors Third Party Partnerships/Swedish Fish • Julie McDearmon, Director of Institutional Advancement, • Kari Goetz, Vice President of External Relations, Indianapolis Zoo The Florida Aquarium For Better, For Worse, in Sickness and in Health – Messaging to Members 4:00 PM – 5:30 PM 349 • Elizabeth Grover, Development & Member Services Little Kids, Big Impact! Early Childhood Manager, Rhode Island Zoological Society Learning Outcomes at Zoos and Aquariums Using Public Perception Data to Fuel Communications In recent years, zoos and aquariums have expanded their Strategy learning opportunities for toddler and preschool audiences. • Andrea Rodgers, Vice President, Public Relations and However, traditional zoo and aquarium conservation External Affairs, John G. Shedd Aquarium learning outcomes focused on behavior change and raising Transparency Examples for Dealing with Anti Zoo and awareness of wildlife conservation issues may not be the Aquarium Folks and Wrap Up best ﬁt for early childhood learners. Instead, outcomes • Brooke Fairman, Director of Development, Rhode Island focusing on nature connectedness, social-emotional Zoological Society learning, health, and empathy may be more appropriate for early learners. This session will examine early learning programs at four geographically and audience-diverse zoos and aquariums, with a particular focus on identifying outcomes appropriate for this audience.

Moderator: Dr. Brian Johnson, Senior Research Associate, PEER Associates

Let’s Grow! Opportunities, Challenges and Creative Partners in Growing by a Factor of 10 in 5 Years • Stacy McReynolds, Vice President of Education, San Antonio Zoo and Will Smith Zoo School

Uncovering Compassion: Exploring Social-Emotional Learning in a Zoo Preschool • Kim Allgeier, Curator of Conservation Education, Louisville Zoo continued

51 MONDAY, SEPTEMBER 9 CONCURRENT SESSIONS 4:00 PM – 5:30 PM (continued)

4:00 PM – 5:30 PM 351 The Nuts and Bolts of Change: 8 Months Later… Strategic Planning: The New “Right” Approach How Are We Doing? that Aligns Our Missions and Relevance • Charlisa Shelly, Director of Human Resources, Kansas City Zoo While a requirement for AZA accreditation, many of us regard strategic planning as something between a fruitless fad and an onerous obligation. The truth is, strategic 4:00 PM – 5:30 PM 356 planning IS a lot of work, but it isn’t just a trend or a huge Zoo and Aquarium Animal Populations are task that needs to be checked off your ever-growing to- in Crisis – Where Do We Go from Here? do list. A well-conceived and implemented strategic plan becomes a critical tool for running a successful zoo or Time is running out: without broad, sweeping change to AZA aquarium. Can you succeed without a strategic plan? Animal Programs, practices, and resource allocation, many Maybe so, but if success is not defined, how will you know species will no longer exist in zoos and aquariums. It is clear it when it happens? The key is to get it “right.” that all AZA zoos and aquariums must join this movement immediately and hold each other accountable for their Moderator: Jill Macauley, Associate Director, Strategic individual part in addressing this pivotal problem. The AZA Business & Organizational Consulting, Schultz & Williams Animal Population Management Committee is committed to doing whatever it takes to spark the transformation, Panelists reinvent our current model, and support our colleagues as • Chris Pfefferkorn, President & CEO, Birmingham Zoo, Inc. we navigate this crisis together. With animals at the core of • Andy Wood, Chief Operating Officer, The Florida all we do—everyone should consider attending. Aquarium Moderator: Joe Barkowski, Vice-President of Animal • Dr. Rebecca Snyder, Curator of Conservation and Science, Oklahoma City Zoo and Botanical Garden Conservation & Science, Tulsa Zoo • Sean Greene, COO/Executive VP of Park Operations, Panelists Dallas Zoo • Dr. Chris Dold, Chief Zoological Officer, SeaWorld Orlando • Jeff Sailer, CEO/Executive Director, Toledo Zoological 4:00 PM – 5:30 PM 344 Gardens Walking the Talk: Fostering Inclusion through • Hollie Colahan, Vice President for Animal Care, Denver Zoo Dress and Appearance Standards • Stacey Johnson, Corporate Director of Conservation and Research, Institute for Conservation Research, San Diego Your dress and appearance standards can model inclusion Zoo Global in your workplace. Come learn how we’re making it happen! • David Powell, Director – AZA Reproductive Management What do your employees think about your current dress Center, Saint Louis Zoo and appearance standard? Who are the key stakeholders to bring into the conversation? If we relax our standards, how do we know employees won’t “go off the rails?” What will 5:00 PM – 5:30 PM Exhibit Hall E our guests think? We want to change our policy but where Impact of Autism Certification on the do we start? At this session, you’ll get answers to these Amusement and Entertainment Industry and other questions from several organizations at different stages on the journey to becoming more inclusive. Autism and special needs is the fastest growing segment of the travel market. This session will take a deep dive into Moderator: Teresa Merry, Chief Human Resources Officer, a research study designed to look at the impact of autism Monterey Bay Aquarium certification on revenue, attendance, employee moral, brand perception and community support at a variety of Inclusion and Self Expression: It’s “Always” Been This Way attractions around the U.S. • Kristen Slocomb, Senior Director of Human Resources, Dallas Zoo • Myron Pincomb, Board Chairman, International Board of Individuality and Professionalism – They Can Coexist Credentialing and Continuing Education Standards • Mara-Lynne Payne, Senior Manager of Diversity and Inclusion, Tennessee Aquarium

Voices that Need to be Heard…It’s About Inclusion • Joey Scott, Exhibitions Project Manager, Monterey Bay Aquarium

52 Operationalizing One Health at an Association of Zoos and MONDAY, SEPTEMBER 9 5:30 PM – 6:30 PM Exhibit Hall F Aquariums Institution • Dr. Sharon Deem, Director, Institute for Conservation Party-on-the-Floor Exhibit Hall Reception Medicine, Saint Louis Zoo All attendees are invited to the Party-on-the-Floor Political Animals: From the Campaign Trail to Woodland Reception! Exhibitors have been given two “Drinks-On-Me” Park Zoo’s Northern Trail – Thought Leadership in Zoos tickets to share with attendees. Be sure to visit with and Aquariums vendors beforehand! • Stephen Reed, Executive Leadership & Internal Communications Ofﬁcer, Woodland Park Zoo

Present on Purpose • Julie Henry, Founder and President, Finish Line Leadership

Promoting Everyday Science Talk to Nurture Science Identities in Individuals from Latino/Hispanic Communities: Year One of a Five Year Study • Dr. Remy Dou, Assistant Professor, Florida International University

Soaking up the Sun: How UV Light and Temperature Impact Herpetofauna Behavior and Physiology • Michelle Wood, Research Associate, Disney’s Animal Kingdom

Turning Passion into Conservation Action

Sponsored by: • Terra Manasco, Conservation Manager, Birmingham Zoo UNTAPPED: The Power of Engaging Women in Wildlife Conservation • Erin Stotz, Community Conservation Manager, Denver Zoo 6:30 PM – 8:30 PM 355 The Evening Buzz You don’t want to miss this informal and enjoyable way to extend program learning into the evening. Curated by the Annual Conference Program Committee, this event will feature many short, individual talks presented in a new, interactive and fun format. Snacks and a cash bar will be available.

Moderator: Sean Devereaux, Director of Volunteer Engagement, Aquarium of the Paciﬁc

Building Ties between Zoos and Aquariums with Local Rehabilitation Centers • Geneve Darnell, Senior Bird Keeper, Jacksonville Zoo and Gardens

Communications on a Budget • Charlotte Orr, Conservation & Communications Manager, Happy Hollow Park & Zoo

Designing and Evaluating for Conservation Action • Sarah Edmunds, Senior Exhibit Developer, Wildlife Conservation Society

Explore Your National Marine Sanctuaries in 360°: Education Using Virtual Reality • Claire Fackler, National Education Liaison, NOAA Ofﬁce of National Marine Sanctuaries

Lights Out Cleveland – A Collaboration in Migratory Bird Conservation, Research, and Awareness • Michelle Leighty, Manager of Wildlife Resources, Cleveland Museum of Natural History

53 As seen in eighteen states, eleven countries, our world-class lantern festival can illuminate your zoo at night with an unforgettable experience.

For more information, please visit: www.tianyuculture.us PROGRAM SCHEDULE & SPECIAL EVENTS TUESDAY, SEPTEMBER 10

An American black bear in its habitat in Audubon Zoo’s Louisiana Swamp Exhibit.

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• Registration is open from 7:30 AM – 5:30 PM and is located in Exhibit Hall F. • The Exhibit Hall is located in Exhibit Hall F and is open 1:30 PM – 7:00 PM. • All meetings and sessions are located in the New Orleans Convention Center and are open, unless otherwise noted in guide or outside of room.

7:30 AM – 8:00 AM Light Breakfast La Nouvelle Ballroom, Level 2

8:00 AM – 9:30 AM AZA General Session La Nouvelle Ballroom, Level 2

On Tuesday, the general session program continues as Dan Ashe begins the morning with an opening address. Peggy Sloan shares the AZA Service Awards and Accreditation Report will be announced by AZA Accreditation Commission Chair, Jeff Wyatt, DVM at Seneca Park Zoo.

Widely regarded as a leader of the next generation of nonprofit executive management, Colleen Dilenschneider oversees multiple audience engagement initiatives on behalf of clients in the nonprofit and cultural sectors. Colleen uses data to both identify and predict emerging market opportunities, and helps nonprofit organizations maintain their relevance and secure their long-term financial futures by building affinity with their onsite and virtual audiences. Colleen Dilenschneider She has worked with many of the most admired and successful clients in the nonprofit realm, Chief Market Engagement including many AZA-accredited aquariums and zoos. Officer

IMPACTS Colleen is a speaker, contributor, and the author and publisher of the popular website Know Your Own Bone, a data-informed, strategic resource for cultural organizations. Colleen has been a featured expert in sources ranging from NPR’s Marketplace to The Wall Street Journal. She has been prominently featured in many national museum publications, and is required reading in museum studies and professional development programs at many prestigious universities.

8:00 AM – 8:45 AM Exhibit Hall E 9:00 AM – 10:30 AM Exhibit Hall E Training at a Zoo is not Black and White, IMATA Formal Presentations – Mixed Species Except with Zebras Evolution of Fish Training – Started from Show Training Heather Keenan, Chief of Animal Science, Zoo Miami Move toward Husbandry Training • Yoshihiro Suzuki, Aquarium Biologist, Enoshima Aquarium

Advanced Husbandry Care for Renal Disease in Asian Small Clawed Otters (Aonyx cinerea) • Arrion Williams, Trainer – Animal Training: Mammals & Birds, Georgia Aquarium

From Russia with Love: How to Make Friends with a Paciﬁc Walrus (Odobenus rosmarus divergens) • Ilya Kokurin, Trainer, The Centre of Oceanography and Marine Biology Moskvarium

The Animal Training Professional: Saving a Species – The Use of ABA in Marine Mammal Training • Megan MacKellar, Senior 1 Animal Trainer, SeaWorld Orlando

57 TUESDAY, SEPTEMBER 10 SYMBOL KEY This program track key will help you identify the primary professional interest for each session. Attendees are encouraged to review all sessions for speciﬁc interests and learning opportunities.

Public Relations & IMATA Business Operations Marketing

Animal Management, Conservation Trends & More Health & Welfare

Aquarium Affairs Development/Fundraising Volunteer & Intern & Membership Engagement

Education

COMMITTEE AND ANIMAL PROGRAM MEETINGS

7:00 AM – 8:00 AM Cetacean Task Force 341 9:30 AM – 5:00 PM Reproductive Management Center (RMC) Help Desk Level 3 Lobby 9:30 AM – 5:30 PM Masai and Generic Giraffe SSP Planning Meeting 341 Population Management Center (PMC) Help Desk Level 3 Lobby 10:00 AM – 5:30 PM African Painted Dog SSP Planning Meeting 353 2:00 PM – 4:00 PM AZA Board of Directors Meeting 340 2:30 PM – 4:30 PM Madagascar Fauna and Flora Group Exhibit Hall Roundtable #1 3:30 PM – 5:00 PM Thought Leadership: Ideas to Maximize Your Zoo’s Voice Exhibit Hall Roundtable #2 Disney Conservation Fund Programs and Grant Opportunities Exhibit Hall Roundtable #3 Using ZooMonitor for Marine Mammal Monitoring – Open Discussion Exhibit Hall Roundtable #4 Polar Bear Scientiﬁc Research Permit Exhibit Hall Roundtable #5

CONCURRENT SESSIONS 10:00 AM – 11:30 AM

10:00 AM – 11:30 AM 355 What is Natural Security and Why Should We Care A Holistic Approach to Combatting Wildlife • John Calvelli, Executive Vice President of Public Affairs, Trafficking: Implementing Strategies at Your Wildlife Conservation Society Institution Combatting Wildlife Trafficking through Partnerships in Wildlife trafficking is an international crisis, with an St. Louis unprecedented increase in illegal wildlife trade throughout • Dr. Lisa Kelley, Executive Director, WildCare, the world in the past thirty years. It’s due to this massive Saint Louis Zoo scale that efforts to combat the illegal wildlife trade require Counter Wildlife Trafficking Institute: Geospatial Analytics a multi-pronged and collective approach. This session and the Nexus to Law Enforcement and Intelligence will provide a nearly 360-degree view on the various • Dr. Odean Serrano, Founder, Combating Wildlife approaches being led or considered to combat wildlife Trafficking Knowledge Hub @ Geosaurus trafficking. The audience will leave with knowledge on how Working with Law Enforcement to Manage Confiscations to participate in a variety of initiatives, discovering the and Seizures best approach to harness the expertise of your individual • Erin Dean, Resident Agent in Charge, Office of Law institution that will contribute to the united effort of AZA. Enforcement, U.S. Fish and Wildlife Service Moderator: Sara Walker, Senior Advisor on Wildlife Combatting Wildlife Trafficking is Good for Business Trafficking, Association of Zoos and Aquariums • Mike Carson, Director, Global Regulatory and Policy Management, eBay Effecting Behavior Change to Reduce Demand • Dr. Jenny Glikman, Associate Director in Community Engagement, San Diego Zoo Global 58 TUESDAY, SEPTEMBER 10 10:00 AM – 11:30 AM 342 Leveraging Volunteer Support to Build a Zoo-wide Building Conservation Action One Family at a Time Behavioral Monitoring Program • Dr. Jason Wark, Animal Welfare Scientist, Lincoln Park Zoo Zoos and aquariums focus on connecting people to wildlife and wild places. As conservation centers of our Behavioral Monitoring at the Cincinnati Zoo and communities, zoos and aquariums need to develop Botanical Garden capacity in our own organization to work with a new kind • David Orban, Animal Excellence Manager, Cincinnati Zoo of volunteerism: family volunteerism. Can you imagine a & Botanical Garden community in which family volunteerism was a norm? In this From Seas to Savannahs: Maximizing the Flexibility and session we will explore family volunteering; what does it look Versatility of ZooMonitor for Behavior Monitoring and like, how does it accomplish our missions, and what are the Special Assessments barriers, drawbacks, and incentives for families to volunteer. • Dr. Austin Leeds, Research Manager, Disney’s Animal Kingdom Moderator: Stacey Luhring, Volunteer Services Coordinator, Point Defiance Zoo & Aquarium From Seas to Savannahs: Maximizing the Flexibility and Versatility of ZooMonitor for Behavior Monitoring and Family Engagement – How Do I Start? Special Assessments • Cassandra Davis, Manager of Volunteer Programs, • Andrew Alba, Research Programs Specialist, Aquarium of the Pacific Disney’s Animal Kingdom

Events/Fundraisers – Limited in Time, Events Become a Characterization of Ex Situ Sand Tiger Shark Habitat Use Great Opportunity to Engage the Busy Families and Behavior to Understand Wellbeing and Reproduction Using ZooMonitor • Carol A. Fusco, Senior Park Naturalist/Program Coordinator, Bergen County Zoological Park • Dr. Carol Price, Conservation Research Coordinator, North Carolina Aquariums Collaborative Partnerships Characterization of Ex Situ Sand Tiger Shark Habitat Use • Christine Eckles, CVA, Chief Engagement Ofﬁcer, and Behavior to Understand Wellbeing and Reproduction Blank Park Zoo Using ZooMonitor Nature Play – How Does Using this Concept Reduce Some • Dr. Lara Metrione, Research Assistant, South-east Zoo Barriers to Family Volunteering Alliance for Reproduction and Conservation (SEZARC) • Casey Davis Radley, Family Programs Coordinator, North Carolina Aquarium at Fort Fisher 10:00 AM – 11:30 AM 349 Spring into Action – Family Volunteering Impact Evaluating Teen Programs at Zoos and • Bry Sidwell, Volunteer Manager, Central Florida Zoo Aquariums: Finding the “Secret Sauce” to Maximize Engagement and Learning

10:00 AM – 11:30 AM 351 Teen programs at zoos and aquariums help to cultivate Developing a Behavioral Monitoring Program: the next generation of conservation leaders by promoting Showcase of Strategies Around AZA college and career preparedness, STEM learning, leadership skills, and positive youth development. But what do Are you interested in building a behavioral monitoring participants take away from these programs in both the program but don’t know where to start? Join us to hear short- and long-term? And what are evaluation approaches about efforts underway at several AZA institutions to build that can be used to understand the outcomes of teen a process of standardized behavioral monitoring. These programs? Four zoos and aquariums will share evaluation programs support evidence-based decision making that ﬁndings that demonstrate the outcomes teen programs are can enhance the welfare of animals, support institution- achieving. After the presentations, break-out groups will wide assessments required for accreditation, and inform allow audience members to ask questions and dive deeper population management efforts. Speakers will quickly into the details of each program’s evaluation ﬁndings. highlight the goals of their program and how they leveraged their resources to implement behavioral monitoring. Moderator: Dr. Brian Johnson, Senior Research Associate, They will share lessons learned along the way, providing PEER Associates accessible models to help organizations large and small Transforming and Evaluating Houston Zoo’s build and grow their monitoring programs. “Zoo Crew” Program Moderator: Dr. Jason Wark, Animal Welfare Scientist, • Lainie Deterling, Manager, Education Programs, Lincoln Park Zoo Houston Zoo

At the Zoo and in the Community: Strategies for Engaging Standardized Behavioral Monitoring by University Teens and Evaluating Programs in Different Settings Student Volunteers • Kathy Kiser, Manager, Evaluation & Learning Research, • Dr. Bethany Krebs, Research Manager, San Francisco Lincoln Park Zoo Zoological Gardens continued

59 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 10:00 AM – 11:30 AM (continued)

Using Most Signiﬁcant Change to Amplify Teen Voices 10:00 AM – 11:30 AM 352 • Samantha Norton, Director of Learning Programs, Movin’ On Up: An Interactive Career John G. Shedd Aquarium Development Exploration for Mid-Level Leaders

Project TRUE – Teens Researching Urban Ecology: Mid-level leaders are sandwiched between professional A 5-year Longitudinal Study of an Immersive Research levels. Getting to a mid-level role requires hard work and Mentoring Program development, but moving beyond can be more challenging. • Dr. Jason Aloisio, Manager of Project TRUE, Wildlife This session will explore some of the challenges mid- Conservation Society level leaders face, how to continue growing skills and competencies necessary to progress to higher levels (and identify whether moving to that next level is really 10:00 AM – 11:30 AM 347 what that mid-level leader wants!), and provide participants Making Waves in Conservation: How Aquariums with some perspective and actionable tasks to help are Experimenting with Tools and Metrics to them continue their career development. Continue the Increase our Conservation Impact conversation at a lunchtime roundtable to be shared with Aquariums are engaging more and more in activities to the Professional Development Pipeline group. inspire action by their audiences on important conservation Moderators: Misha Body, Director of Husbandry, issues. We are also taking action ourselves, by supporting California Science Center conservation policies and improving our business practices. Rachel Ritchason, Curator of Birds & Records, This session will highlight some of these activities, and take a Santa Barbara Zoo deep dive into how aquariums are developing new tools and Christina Dembeic, Director of Education, Memphis Zoo measuring impact, on both an individual and collective basis.

Growing in a New Mid-Level Role Moderator: Aimee David, Director of Ocean Conservation Policy Strategies, Monterey Bay Aquarium • Daine Appleberry, Director of Guest Services, Audubon Aquarium of the Americas & Audubon Zoo Three Years In: The Collective Impact of the Aquarium Growing Within a Mid-Level Role Conservation Partnership (ACP) • Dr. Kathayoon Khalil, Conservation Impact Manager, • Kim McIntyre, Director, Aquarium Conservation Oregon Zoo Partnership Growing Beyond Middle Management Strength in Numbers: The Collective Power of Aquariums Speaking As One • Harrison Edell, Chief Mission Ofﬁcer/Executive Vice President, Animal Care & Conservation, Dallas Zoo • Kelly Kryc, Director of Conservation Policy and Leadership, New England Aquarium

Ready, Set, (Conservation) Action! 10:00 AM – 11:30 AM 344 • Katie Cubina, Senior Vice President, Mission Programs, Tripping Over Your Own Biases? Clear the Path! Mystic Aquarium This session will address how our biases can get in the way Empowering Teachers and Students to Advocate of our ability to advance our organizational mission and for the Ocean zoos and aquariums being their best. We seek to answer • Noah Chesnin, Associate Director, New York Seascape, how we can overcome our biases to harness the strengths of Wildlife Conservation Society’s New York Aquarium audience segments to advance some of the issues that are

Clean Water Act: Linking Arms to Protect our important to AZA institutions. It is designed to encourage Aquatic Habitat more discussion among participants with shorter, focused • Andrea Densham, Senior Director, Conservation Policy comments from panelists. While this session is about the and Advocacy, John G. Shedd Aquarium diversity of thought, and challenging our assumptions about who engages with us, it is not about diversity, equity and inclusion initiatives.

Moderator: Dr. Wei Ying Wong, Vice President, Learning & Innovation, Woodland Park Zoo

Panelists • Dr. Estelle Sandhaus, Director of Conservation & Science, Santa Barbara Zoo • Jennifer Fearing, President, Fearless Advocacy Inc.

60 Facilitators Conserving Smart: An Ounce of Preservation Is Worth a TUESDAY, SEPTEMBER 10 • Keith Winsten, Executive Director, Brevard Zoo Pound of Restoration • Rich Block, Chief Executive Officer, Santa Barbara Zoo • Dr. Bernie Kuhajda, Aquatic Conservation Biologist, Tennessee Aquarium • Christopher Jenkins, Chief Operating Officer, Natural Encounters, Inc. Caring for Animals, Culling for Conservation • David Powell, Director – AZA Reproductive Management Center, Saint Louis Zoo 10:00 AM – 11:30 AM 356 Walking the Walk: Conservation and Science Empowering Animals to Control Their Environments in Zoos and Aquariums • Dr. Stephanie Allard, Director of Animal Welfare, Detroit Zoological Society Scientific Foundations of Zoos and Aquariums highlights how sharing our successes, our failures, and what we’ve Monitoring Behavior to Improve Welfare learned from them helps us better collaborate and achieve • Dr. Bethany Krebs, Research Manager, San Francisco our goals. IGNITE presentations will highlight the diversity Zoological Gardens of zoo and aquarium conservation and science projects, Cultivating Science in Zoos and Aquariums including keeping an assurance colony of Houston • Dr. Terry Maple, Professor in Residence, Jacksonville Zoo toads healthy, launching STEM careers through student and Gardens participation in dolphin research, conserving Southeastern rivers by being proactive, quantifying the moral stress conservation decisions place on animal caretakers, and 10:00 AM – 11:30 AM 345 creating a niche for a small zoo in a multi-institutional Who Says Gifts of Cash Are All the Same?!? conservation partnership. The opportunity to engage one- With the enactment of the Tax Cuts and Jobs Act of 2017, on-one with all speakers will follow the talks. nonprofit organizations found themselves at the receiving Moderator: Meredith Bashaw, Professor of Psychology, end of an increased number of gifts via donor-advised funds Franklin & Marshall College (DAFs) and individual retirement accounts (IRAs). But what are DAFs and IRAs, how do we ensure we are utilizing them Defining the Unique Role of Zoos and Aquariums in to our advantage, and how do we properly treat them? You Conservation Research will learn: the reasons behind this new DAF/IRA mania; basic • Dr. Brandie Smith, Associate Director, Animal Care terms and concepts; donor benefits allowed via DAFs and Sciences, Smithsonian’s National Zoo IRAs; and how to talk to donors about both. Join us for a Connecting Education and Science lively panel discussion with Zoo and Aquarium experts! • Dr. Kathleen Dudzinski, Director, Dolphin Communication Moderator: Julie McDearmon, Director of Institutional Project & Managing Editor, Aquatic Mammals, Dolphin Advancement, Indianapolis Zoo Communication Project & Aquatic Mammals Journal

Valuing Research in Managed Care Panelists • Dr. Kelley Winship, Senior Scientist, Dolphins Plus Marine • J. Edward Sandifer, J.D., Planned Giving and Major Gifts Mammal Responder Ofﬁcer, Indianapolis Zoo

Building a Research Program from Zoo Historical Data • Dr. Jonathan Lorenzo Yorba, Planned Giving and Grants Ofﬁcer, The Living Desert Zoo and Gardens • Jennifer Tobey, Researcher, San Diego Zoo Institute for Conservation Research

Troubleshooting Veterinary Care in an Assurance Colony • Dr. Lauren L. Howard, Associate Director of Veterinary Service, San Diego Zoo Safari Park

Implementing Reproductive Technologies for Conservation Success • Dr. Rachel Santymire, Director, Davee Center for Epidemiology & Endocrinology, Lincoln Park Zoo

Advancing our Conservation Mission • Dr. Corinne Kendall, Curator of Conservation and Research, North Carolina Zoo

Finding Your Niche in a Conservation Partnership • Dr. Estelle Sandhaus, Director of Conservation & Science, Santa Barbara Zoo

continued

61 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 10:00 AM – 11:30 AM (continued)

10:00 AM – 11:30 AM 339 11:00 AM – 1:00 PM Exhibit Hall E Women in Leadership: Taking Action for IMATA Formal Presentations – Gender Equity Dolphins & Sea Lions

As a profession, we’ve made real progress in the area of Smooth Moves: Training Voluntary Passive Restraint on 3.3 women in leadership and gender equity—but there’s still Rough-Toothed Dolphins (Steno bredanensis) work to be done. Many of us have been championing • Edgar Urbina, President Animal Care Department, women in leadership for years; we’ve heard the data and Gulf World read the books and we have momentum, energy, and power. First Documented Rescue, Rehabilitation, Satellite Tag, Now, we’re ready for the next step: taking action to move Release and Follow-up Sighting of a Stranded Atlantic the needle even further. Our panel of remarkable women Spotted Dolphin (Stenella frontalis) in The Bahamas leaders will provide actionable tactics to advance gender • Ryan Dean, Director of Marine Mammal Operations, equity and encourage women in leadership based on their Dolphin Cay Atlantis experience in the corporate, nonproﬁt, and government sectors. We promise. Future Considerations for Feeding Bottlenose Dolphins, Tursiops truncatus, Under Human Care Moderator: Kathleen Wagner, Senior Advisor, Zoo Advisors • Amanda Ardente, Owner, Ardente Veterinary Nutrition LLC Panelists Computerized Tomography (CT) Scan for Indo-Paciﬁc • Helena Moreno, Council Member at Large, New Orleans Bottlenose Dolphin and California Sea lion - Animal’s City Council Voluntary Cooperation in CT Scanning • Lisa Peterson, Director, San Diego Zoo Safari Park • Jake Chow, Marine Mammal Trainee, Ocean Park • Cassandra Ray, VP Finance/CFO, Saint Louis Zoo Corporation • Dr. Tara Riemer, President/CEO, Alaska SeaLife Center Training of California Sea Lions (Zalophus californianus) for Specialized Medical Procedures to Diagnose and Monitor Ocular and Dental Health Conditions • Ravan Tan, Assistant Manager Animal Presentation (Sealion), Wildlife Reserves Singapore

11:45 AM – 1:45 PM AZA Honors and Awards Lunch La Nouvelle Ballroom, Level 2

Full Conference attendees and those with tickets will honor Sponsored By: excellence in the profession at the AZA Honors and Awards Lunch. Prestigious awards will be presented, along with special presentations of PIZZAZZ and a special invitation from the 2020 AZA Annual Conference Host, the Columbus Zoo and Aquarium. The incoming and outgoing AZA Board of Directors and Ethics Board Members will be recognized for their leadership. Incoming Chair of the Board, Christopher Kuhar, Ph.D., will be inducted and address delegates.

Christopher Kuhar, Ph.D.

Executive Director, Cleveland Metroparks Zoo

Incoming Chair of the Board, Association of Zoos and Aquariums

62 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 2:00 PM – 3:30 PM

2:00 PM – 3:30 PM Exhibit Hall E 2:00 PM – 3:30 PM 349 IMATA Formal Presentations – Conservation and Commerce Together! Penguins & Sea Lions Equally important for both zoos and aquariums, explore best practice visitor engagement and commercial strategies The Successful Cataract Removal and Pre/Post Op Treatment of a King Penguin for enhancing conservation benefits, visitor figures, per capita visitor spend and behavior change for supporting • Sarah Pillay, Penguin Curator, Ski Dubai conservation...at home and in the field! This lively, interactive, Sounds Familiar – Training Antarctic Penguins to Assist multi-disciplined, like-minded panel will present and discuss with Vocal Recognition Research best practice sustainability and conservation program • Dondee Penera, Penguin Trainer, Ski Dubai supportive, commercial products, services and experiences. I Can’t Walk Like A Penguin: Diagnosing, Treating and Join us to network and explore effective engagement Rehabilitating an African Penguin Chick with TTTM Joint strategies, training and partnerships. From catering to Deformity retail, visitor experience teams to volunteers; enhance your • Bryan Martin, Director of Animal Management, conservation messaging, your visitor experiences, your Gulfarium Marine Adventure Park income generation and help your team make the difference, every guest, every time! Advancing the Behavioral Repertoire of a Rescued Adult Male California Sea Lion Moderator: Karin Stratton, Seafood Watch Partnership • Kurt Heizmann, Supervisor, Marine Mammals, Program Manager, Monterey Bay Aquarium John G. Shedd Aquarium Why and How Commerce Can Benefit Field Conservation • Dr. James Danoff-Burg, Director of Conservation, 2:00 PM – 3:30 PM 342 The Living Desert Zoo and Gardens Adopt an Animal Programs Bringing the Culture of Conservation Commerce Across the Adopt an Animal programs—we all have them! These Finish Line in Retail and Culinary Operations programs aren’t our biggest earners, but that’s okay! • Andrew Fischer, Vice President of Sustainability & Adopt programs are a great entry-point to connect Conservation, SSA people with our mission and, if done well, our Adopters Conservation Commerce as a Tool to Build Support for can become long-term donors. Join us for an interactive SAFE Programs session where you will not only get an overview of several • David Bader, Director of Education, Aquarium of Adopt an Animal programs and their measures of success, the Pacific but for some idea swapping with photographic or physical examples of Adopt packages. Each attendee is encouraged Seafood Watch: A Successful Pairing of Conservation to bring their own examples to share and will surely leave and Commerce with great ideas to take home. • Karin Stratton, Seafood Watch Partnership Program Manager, Monterey Bay Aquarium Moderator: Amy Lazoff, Director of Development, Reaching Out of the Echo Chamber to Promote Change Fort Wayne Children’s Zoo • Paul Cox, Managing Director, The Shark Trust Big Eyes Conservation and Commerce Together...Effective Culture • Genie Vasels, Vice President, Institutional Advancement, Change! Greater Los Angeles Zoo Association • Adam Senior, Managing Director, CREW UK, CREW Special Adopts for Special Occasions Training UK • Jane Ballentine, Senior Director of Development & Communications, The Maryland Zoo in Baltimore

Unique Challenges: ROI on a Donation Program • Emma Repp-Maxwell, Membership & Annual Gifts Manager, Cheyenne Mountain Zoo

Keeping Your Program Fresh • Debra McGuire, Vice President of Retail Operations, Audubon Nature Institute

Where’s My Animal? • Amy Lazoff, Director of Development, Fort Wayne continued Children’s Zoo

63 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 2:00 PM – 3:30 PM (continued)

2:00 PM – 3:30 PM 347 Reinforcing Conservation Messaging through Blended Hot Topics in Zoo and Aquarium Diving Learning Interpreter Training • Erika Novak, Manager, Digital Learning Experiences, Dive into this informative and dynamic panel session where Friends of the National Zoo you’ll interact with zoo and aquarium occupational diving experts and learn how to how to effectively formulate, Opportunities for Behavioral Change implement and document procedures to creatively comply • Kevin Wright, Security Manager, Monterey Bay Aquarium with AZA dive related accreditation standards. We’ll also Intentional Interpretation share risk management approaches to water based activities • Jessica Moore, Education Curator, Northwest Trek and discuss regulatory trends and the path forward. If you Wildlife Park are building a dive program, thinking about starting one, or have a long established program this session is for you. Getting Media to Interpret for You • Stephannie Kettle, Public Relations Manager, Mote Marine Moderator: George Peterson, Director of Dive Programs, Laboratory & Aquarium Monterey Bay Aquarium Bringing Stories to Life through Varied Forms of The Path Forward Interpretation • Casey Coy, Chief Operating Officer, Palm Beach Zoo & • Jared McGovern, Senior Education Manager, Conservation Society Innovation and Collaboration, National Mississippi River Museum & Aquarium Swim Kit is Needed Talking Wildly – Generating Conservation Action through • Jenna Walker, Dive Safety Officer, Oregon Coast Aquarium Interpretation Jump In: The Waters Fine! • Lisa McDonald, Manager, Visitor Engagement and • Jake Emmert, Dive Safety Officer, Moody Gardens Interpretive Planning, Calgary Zoo

Embrace the Future; It’s Here • Paul Dimeo, Dive Safety Officer, Aquarium of the Pacific 2:00 PM – 3:30 PM 345 Recruiting and Engagement of Part-time and Seasonal Staff – Business Impacts 2:00 PM – 3:30 PM 351 Making Connections between AZA and Part-time and seasonal staff are the front-line public face Professional Interpretation: Conservation of many of our organizations and are critical in day-to-day Messaging and Interpretive Techniques operations. However, these same staff can feel dispensable, powerless to share opinions, and left out of institutional Do you “do” interpretation and are looking for more culture. This session will explore ways in which organizations resources and connections? Join this session for examples are working to form diverse recruitment pipelines and create of how professional interpretation can be effectively a more inclusive culture that truly embraces part-time applied in various areas of our organizations to make our and seasonal staff as the valuable assets they are to our conservation messages really stick with our audiences, organizations. Not only have these practices helped inclusion, since it’s not only our education-based teams who interact but there is also a benefit to the business bottom line. with guests throughout their visits. And learn more or get a refresher on what exactly is professional interpretation. Moderator: David Velazquez, Director of Business This session is a great opportunity to engage with others Operations, Santa Barbara Zoo to network for additional resources after our inspiring time together at the annual conference. The SWARM: Seasonal Staff Engagement and Training Program Moderator: Sarena Randall Gill, Program Animal Specialist, • Anne Shimerdla, President and Chief Operating Officer, Oregon Zoo Blank Park Zoo

Using the Interpretation Wheel to Make Connections Seasonal Staff Retention/Training/Development • Sarena Randall Gill, Program Animal Specialist, Oregon Zoo • Jeffery Vanek, Director of Human Resources, Utah’s Hogle Zoo Hitting the Bullseye with Your Conservation Message Cashing in on the Beneﬁts of Part-time and Seasonal • Dr. Elizabeth Folta, Curator of Education, Staff Engagement North Carolina Zoo • Jessica Deavult, Senior Coordinator, Camp and Overnight Programs, Houston Zoo

64 TUESDAY, SEPTEMBER 10 Piloting a Frontline Employee Feedback Model 2:00 PM – 3:30 PM 339 • Emily Stoeth, Manager of Youth Employee Engagement, Volunteers in Animal Husbandry Roles: Bronx Zoo Risks, Beneﬁts and Best Practices

Proﬁt Service Chain-Say What? As stated in the AZA Accreditation Standards, “animal • Suzette Randall, Human Resources Manager, welfare, care, and sustainable population management Omaha’s Henry Doorly Zoo & Aquarium are among the most critical and complex tasks performed by AZA zoos and aquariums.” Volunteers may support the animal care and welfare at our facilities brining both 2:00 PM – 3:30 PM 355 unique opportunities and challenges to our institutions. The Welfare Toolbox: Practical Approaches Implementing best practices in program design and for Advancing Animal Welfare management may address some of the risks and challenges of involving volunteers in animal husbandry positions. This session, presented by AZA’s Behavior Scientiﬁc Utilizing both presentations and discussion, panelists will Advisory Group, will highlight case studies from institutions share practices and lessons learned based upon examples that are putting theoretical ideas around advancing welfare from their own experiences implementing (or choosing not into practice, and the successes and challenges they have to implement) animal husbandry volunteer programs. faced. Attendees will be able to leave with practical ideas to take back to their institutions on how to embrace the new Moderator: Dave Glenn, Volunteer Engagement Manager, standard, how to increase the tools in their welfare toolbox, Seattle Aquarium and how to work through institutional challenges. Time and Talent for Turtles! Animal Care a Shared Mission! Moderator: Stephanie Miner, Behavioral Husbandry Manager, • Kathleen Nichols, Director of Volunteer Programs, Akron Zoo Brevard Zoo

Choice, Control, Culture Change: Effects on Animals • Shanon Gann, Sea Turtle Program Manager, Brevard Zoo and Guests Volunteer Liaison Wanted • Dr. Bonnie Baird, Animal Welfare Scientist, Woodland • Stacey Luhring, Volunteer Services Coordinator, Park Zoo Point Deﬁance Zoo & Aquarium Choice, Control and Culture Change: Effects on Animals Growing a Volunteer Presence within a Unionized Animal and Staff Care Team • Rachel Salant, Animal Care Manager – Ambassador • Jennifer Conley, Volunteer and Intern Manager, Animals & Behavioral Husbandry, Woodland Park Zoo John Ball Zoo It’s Not Just a Tank: Improving Wellness for Marine Touch Perspective of Animal Care Staff on Volunteers in Environments Husbandry Roles • Kimberly Leser, Curator of Behavioral Husbandry and • Traci Belting, Curator of Mammals and Birds, Welfare, Oklahoma City Zoo Seattle Aquarium Tools in the Toolbox: Preventing Tragedy to Increase Welfare Against the Grain: Why We Do Not Use Husbandry • Nicki Boyd, Associate Curator of Behavioral Husbandry, Volunteers San Diego Zoo • Allison Schwartz, Volunteer Manager, The Maryland Zoo Ambassador Reptile Welfare: Creating Opportunities to in Baltimore Provide More Choice and Control • Michelle Skurski, Zoological Manager of Behavioral Husbandry, Disney’s Animal Kingdom

Using Cameras to Focus in on Welfare • Ellen Dreyer, Animal Behavior and Wellness Coordinator, Brevard Zoo

Welfare Assessments for Aquatic Invertebrates and Fishes: Don’t Panic! You’re Already Doing It. • Brenda Melton, Associate Director, Steinhart Aquarium, California Academy of Sciences

continued

65 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 2:00 PM – 3:30 PM (continued)

2:00 PM – 3:30 PM 344 2:00 PM – 3:30 PM 352 What’s New In Exhibit Design With Great Paw-er Comes Great Res-pun-sibility: Using Social Media Exhibit design in zoos and aquariums continues to thrive to Drive Conservation Action and innovation can be found in many different areas of the field from finding new ways to communicate with An engaged social media audience is highly beneficial when guests, to enriching habitats and advancing animal care. it comes to sharing otter gifs, but can our institutions use This session will showcase new exhibits that feature these that engagement to inspire audiences to take conservation innovative ideas from a variety of different AZA institutions. action offline? SPOILER: Yes! Our greatest advocacy power Short exhibit presentations will illustrate diversity in scope in the social space is knowing our audiences and cultivating a from multimillion dollar brand new exhibits to small scale trusting relationship, so they’ll respond when it really counts. impactful exhibits. The presentation of these ideas will This session explores social media as a tool for motivating hopefully engage a lively dialogue among institutions and followers to take real conservation action. Using data from designers, inspire more creativity, and advance exhibit successful tweets, Instagram posts, stories and videos, we’ll design for zoos and aquariums. discuss how to connect with audiences using calls to action, multi-platform messaging and yes, paw-erful otter gifs. Moderator: Sue Chin, Vice President of Planning & Design and Chief Architect, Wildlife Conservation Society Moderator: Kristen Corl, Digital Media Coordinator, Association of Zoos and Aquariums Asian Highlands • Andi Kornak, Deputy Executive Director – Animal & Otterly Breaking the Fourth Wall to Save the Ocean Veterinary Programs, Cleveland Metroparks Zoo • Patrick Webster, Social Media Content Creator, Monterey • Matt Schindler, Principal, WDM Architects Bay Aquarium

Education Center Clicks for Cubs • Grant Spickelmier, Curator, Oregon Zoo • Kelsey Wallace, Communications Associate, Oregon Zoo • Alec Holser, Partner, Opsis Architecture Crowdsourcing Citizen Science

Animal Care and Rescue Center • Jennifer Beening, Social Media Marketing Specialist, San Diego Zoo • Jacqueline Bershad, VP Planning & Design, National Aquarium

Jaguar Jungle 2 • Ace Torre, President, Torre Design Consortium, Ltd.

Sumatran Tigers • Rick Schwartz, President and CEO, Nashville Zoo

Camp Cowabunga • Brendan Wiley, Director, Topeka Zoo • Craig Rhodes, Vice President and Studio Lead, GLMV Architecture, Inc

African Forest • Dan Maloney, Deputy Zoo Director/ Animal Care & Conservation, Jacksonville Zoo and Gardens

California Trail • Dr. Joel Parrott, President & CEO, Oakland Zoo • Jim Brighton, Principal, PJA architects + landscape architects

66 TUESDAY, SEPTEMBER 10 2:00 PM – 3:30 PM 356 Privilege and How You SHOULD Be Using It You Shall Not Pass: Navigating Professional • Chad Fifer, Education Director, Nashville Zoo Survival within AZA While Being Personally The Ups and Downs of Being Brown Excluded • Dr. Kathayoon Khalil, Conservation Impact Manager, While each AZA organization is unique, sincere efforts Oregon Zoo toward inclusivity require similar elements to promote Embracing the Quirks of Neurodiversity in Zoos and diversity, address accessibility, and create positive Aquariums experiences for all. The process of becoming more inclusive • Grayson Ponti, Conservation Interpreter, Dallas Zoo must begin with ourselves; what is the culture inside the association, and how are we addressing these issues Growing up Gay in AZA internally? This session highlights several different aspects • Sean Devereaux, Director of Volunteer Engagement, of diversity and inclusion, addressing issues of exclusion Aquarium of the Paciﬁc and solutions from a variety of perspectives in the AZA No, I Don’t Want Your Opinion on My Pregnancy community. Join the conversation about how individuals are • Megan Medley, Director of Programming, Education, personally affected by AZA’s historically less-diverse culture Wildlife Conservation Society and gain inspiration for ways to connect with others from different perspectives. The Pressure of Being Obvious • Kimm Fox-Middleton, Volunteer and Community Moderators: Dean Watanabe, Chief Conservation Education Conservation Manager, Oregon Zoo Ofﬁcer, Fresno Chaffee Zoo Everyone Has an Accent Tanya Paul, Animal Curator, Oregon Zoo • Dr. Wei Ying Wong, Vice President, Learning & Innovation, Woodland Park Zoo

3:30 PM – 4:00 PM Refreshment Break Exhibit Hall F

Mix and mingle over afternoon snacks while visiting with exhibitors.

CONCURRENT SESSIONS 4:00 PM – 5:30 PM

4:00 PM – 4:30 PM Exhibit Hall E Empowering Volunteers to Become Conservation Leaders IMATA Executive Director • Kathy Terlizzi, Volunteer Superintendent, Fort Wayne Special Presentation Children’s Zoo

Using a Book Club To Promote Conservation Action • Max Light-Pacheco, Volunteer Coordinator, Events, 4:00 PM – 5:30 PM 351 Phoenix Zoo Cultivating Conservation Leaders: Empowering Volunteers and the Public Sustainable Action and Interpretation • Lily Mleczko, Coordinator of Volunteers and Visitor AZA facilities across the country are hubs for conservation, Engagement, Wildlife Conservation Society education, and research. Many are responsible for the survival of rare, threatened, and sometimes critically Addressing Challenging Topics: Climate Change Mitigation and Adaptation endangered species, including the elusive “Conservation Leader.” Zoos and aquariums across the country have found • Cassandra Davis, Manager of Volunteer Programs, ways to transform members of the public into environmental Aquarium of the Paciﬁc stewards, creating new leaders to further our collective Saving Wildlife with the Dallas Zoo’s Wild Earth Action Team missions. At this session, we will explore what it means to • Tracy Gardner, Volunteer Coordinator, Dallas Zoo be a “Conservation Leader,” how to engage the public to • Melissa Medlen, Conservation Engagement Supervisor, meet conservation objectives, and transform volunteers/the Dallas Zoo public into leaders themselves. Conservation Leadership in Action: The live blue Moderator: Bricken Sparacino, Assistant Director of Live Service Corps Interpretation, Wildlife Conservation Society • Lace Garland, Manager of Volunteer and Internship Programs, New England Aquarium continued

67 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 4:00 PM – 5:30 PM (continued)

4:00 PM – 5:30 PM 352 4:00 PM – 5:30 PM 339 Diversity and Inclusion: We Are All in This Focus on Accreditation Together This session will discuss key issues of the accreditation We are all familiar with the words diversity and inclusion, process from the perspective of Accreditation but how are zoos and aquariums going about creating Commissioners. The session will include annual updates inclusive and diverse educational programming and regarding standards and requirements, common challenges, guest experiences? Join us for an introduction to how tips for inspectors, helpful hints for institutions preparing for ten institutions are addressing the topic. Following a future accreditation, and Q&A. brief description of some of their programming, you’ll Moderator: Denny Lewis, Senior Vice President, choose your adventure and interact with the panelists in a Accreditation, Association of Zoos and Aquariums roundtable format for a chance to ask questions, brainstorm ideas, look at materials, make new contacts and leave with Accreditation Commissioners at least one idea to implement at your facility! • Glenn Dobrogosz, Chief Executive Officer, Greensboro Moderator: Christine Schmitz, Director of Education, Science Center Utah’s Hogle Zoo • Nancy McToldridge, Zoo Director, Santa Barbara Zoo • Dr. Mike Murray, Director of Veterinary Services, Monterey Santa Barbara Zoo: Becoming a Certified Autism Center Bay Aquarium • J.J. McLeod, M.Ed., Education Manager, Santa Barbara • Dr. Scott Terrell, Animal & Science Operations Director, Zoological Gardens Walt Disney Parks and Resorts Museums4Inclusion: Internships for Adults with • Dr. Jeffrey Wyatt, Environmental Justice Advocate, Developmental Disabilities Veterinarian, Seneca Park Zoo • Leah Van der Mei, Director, Guest Operations, California Academy of Sciences 4:00 PM – 5:30 PM 342 Inclusive Style Guide From Small to Broad(cast) – Building a Video • Megan Medley, Director of Programming, Education, Content Practice to Meet Your Goals Wildlife Conservation Society Zoo and aquarium visitors, donors and community members Communication is Key have become less interested in traditional marketing • Christine Eckles, CVA, Chief Engagement Officer, messaging and increasingly interested in authentic Blank Park Zoo communications that more deeply promote the mission and Supporting Families Living at Shelters passion of these institutions. Video storytelling has proven to • Claire Lannoye-Hall, Curator of Education, Detroit be an amazing vehicle for spreading awareness, educating, Zoological Society entertaining, driving attendance and membership, and engaging potential donors. This session will focus on how Access for All different institutions have successfully created and utilized • Michele Schilten, Director of Education and Conservation, video content on both small and broad scales, will describe Indianapolis Zoo a variety of models for funding, and share tips on what has Removing the Barriers to Connect with Nature worked and what hasn’t. • Lindsay Mathisen, Inclusion Coordinator, Brevard Zoo Moderator: Karen Monahan, Director of Marketing and All Are Welcome Strategic Communications, South Carolina Aquarium • Lynn Walsh, Accessibility and Inclusion Manager, John G. Shedd Aquarium Harnessing Video to Drive Brand Awareness, Sales, and Healing and Happiness Running a Sensory Sunday Event at Your Facility • Debra Erickson, Marketing Director, Communications and • Alanna Frick, Inclusion Support Educator, Audubon Interpretation, San Diego Zoo Global Nature Institute Monetizing External Filming and Photography Productions Inclusion is a great IDEA (Inclusion Diversity Equity to Boost Your Video Content Goals and Access) • Jessica Fontana, Senior Director of Communications and • Joy Wolf, Director of Operations Guest Connections/ Marketing Events, Georgia Aquarium Education, San Diego Zoo Safari Park Video-first Strategy for Increased Engagement • Shervin Hess, Digital Media Specialist, Oregon Zoo

68 TUESDAY, SEPTEMBER 10 4:00 PM – 5:30 PM 355 4:00 PM – 5:30 PM 349 Harnessing Technology in Research, Leadership Welfare: Developing a Culture of Animal Care and Wildlife Conservation Leadership at All Levels of the Organization

AZA and partner institutions are applying technology AZA accreditation requires members to develop training in innovative ways to animal care, wildlife conservation, manuals and plans to better the welfare of the animals in our and research. Researchers, administrators and wildlife care. But what about the people in our organizations? The conservationists are benefiting from availability of real most successful organizations have a culture of developing time monitoring and sensing information on animal leaders at all levels. Providing leadership training has a health, location, interactions, behavior and diet. Many multitude of benefits including succession planning from SAFE programs have technology elements, as do AZA within, retention of employees and building a culture of trust Conservation Grant Funded projects. The session highlights and respect. Hear from leaders on how they implemented ten applications of technology from six AZA institutions, leadership training in their organization. Learn ideas on including for biosecurity, animal welfare, motion sensing, how you can develop a program and creative solutions to environmental enrichment, protected area management, overcome barriers to implementing such programs. and real time wildlife monitoring and tracking. Technologies Moderator: Anne Shimerdla, President and Chief Operating considered include: GIS, infrared thermography, MTag, Officer, Blank Park Zoo EnrichTrak, Fitbit, RFID, SMART, satellite telemetry and GPS collars. OdySea Aquarium University: Leading by Example Moderators: Dr. J.P. Auffret, Director, George Mason • TJ Lowery, Director of Human Resources, OdySea University Aquarium: An Oceanic Adventure Scott Barton, Executive Director, Fresno Chaffee Zoo Panelists Katie Leighty, Science Operations Manager, Disney’s Animals, • Margaret Rose-Innes, Zoo Curator, The Maryland Zoo Science and Environment, Walt Disney Parks and Resorts in Baltimore Enhancing Biosecurity Through GIS Technology • Mara-Lynne Payne, Senior Manager of Diversity & • Dr. Meg Sutherland-Smith, Director of Veterinary Services, Inclusion, Tennessee Aquarium San Diego Zoo • Jason Ayran, Manager, Workforce Development, Saint Louis Zoo Using a Bio-Logging Device to Examine Bottlenose Dolphin Behavior • Dr. Lisa Lauderdale, Postdoctoral Fellow, Chicago 4:00 PM – 5:30 PM 347 Zoological Society – Brookfield Zoo Managing Up to Success: Creating Realistic Applications of the FitBark Membership, Marketing & Development Plans, • Erin Sullivan, Animal Care Manager, Woodland Park Zoo Goals and Expectations

Development and Improvement of a Radio Frequency Managers of important zoo and aquarium revenue Identiﬁcation (RFID) Application to Monitor Nest Usage in generating departments such as membership, marketing the Northern Carmine Bee-eater and development have a deep knowledge of their areas • Andrew Alba, Research Programs Specialist, Disney’s and need to be part of the creation of annual and long Animal Kingdom range revenue projections, goals and management plans. Developing the World’s Leading Technology Tool for “Managing up” is the way that individual departments Protected Area Management can educate the institution’s leaders and boards on • Dr. Richard Bergl, Director of Conservation, Education and what is possible in terms of membership, visitation and Science, North Carolina Zoo donor support growth from a numbers, revenue and cost perspective. “Managing up” helps insure that plans, Using Satellite Telemetry to Monitor the Threat of Poisoning projections and revenue expectations are based on history, to Vultures in Tanzania data and reality, not a “wished for” outcome. • Dr. Corinne Kendall, Curator of Conservation and Research, North Carolina Zoo Moderator: Dana Hines, Vice President, Membership Observing the Unobservable: 3D GPS Collar Tracking of Marketing, Membership Consultants Wild Tree Kangaroos in Papua New Guinea Developing Institutional Trust: A Story of Maximizing • Dr. Lisa Dabek, Director of the Tree Kangaroo Marketing Spend and Visitation Conservation Program and Senior Conservation, Woodland Park Zoo • Audrey Bedoucha, Marketing Manager, Zoo New England

ConservationFIT: AZA Big Cat Footprints Contribute to Conservation Monitoring in the Wild • Dr. Karin Schwartz, Scientiﬁc Coordinator of Ex Situ Partners, ConservationFIT, ConservationFIT from WildTrack continued

69 TUESDAY, SEPTEMBER 10 CONCURRENT SESSIONS 4:00 PM – 5:30 PM (continued)

In the Middle: Translating the Day to Day from Direct 4:00 PM – 5:30 PM 344 Reports to Upper Management This is Not a Drill, I Repeat This is Not a Drill: • Mark Miller, Director of Guest Relations, Utah’s Hogle Zoo When Your Worst Nightmares Become Reality

Society and Support Organizations: Managing Up to Zoo Are you ready for that moment when all the training and Directors and Boards practice for your worst nightmare(s) becomes reality? Join • Cathi Decker, Executive Director, Friends of the Santa the Safety Committee for an interactive panel discussion Ana Zoo from people who have been there. From near misses to

Encouraging Participation: Training and Molding Staff to be injuries to fatalities, a panel of zoo/aquarium professionals Valuable Contributors who have “been there” when their worst nightmare became • Andy Wood, Chief Operating Officer, The Florida Aquarium a reality will share what they have learned. They will tell their stories and leave you with tools to help you prevent similar incidents, be more prepared to respond if preventative 4:00 PM – 5:30 PM 345 measures fail, and learn recovery strategies that can be The Cost of Water – To Wildlife And applied to your institution. To Your Organization Moderator: Dan Marsh, Director of Education & Volunteer To many of us, water is recreation; however, much of the Departments, Cincinnati Zoo & Botanical Garden world is living in a water shortage. In rural areas Africans use only 8-10 gallons of water, while in Colorado the average New Year’s Day Rhino Close Call is 100 gallons of water per day for domestic purposes • Jon Brangan, Deputy Director, Brevard Zoo alone. How might the trend in zoos and aquariums toward Safety Culture – Do You Really Have One After a Near Miss? underwater viewing and filtering water be compounding • Rick Holzworth, Operations Support Manager, water shortages; and what are some ways we can work to Jacksonville Zoo and Gardens reduce and conserve? This session will examine zoos and aquariums and observe not only how much water they are A Jaguar is Going to be a Jaguar: Team Collaboration and Transparency During Times of Crisis using, but how they are looking to use less. • Dr. Kyle Burks, Executive Vice President & Chief Operating Moderator: Bob Chastain, President & CEO, Cheyenne Officer, Audubon Nature Institute Mountain Zoo April 15, 2016 – The Day Everything Changed and a New Normal Began The Cost of Water to Wildlife and to Your Organization • Dave Ruhl, Chief Operating Officer, Riverbanks Zoo • Bob Chastain, President & CEO, Cheyenne Mountain Zoo and Garden Water Savings Through Aquatic Life Support Design Engineering • Robert Satchell, President, Satchell Engineering & 4:00 PM – 5:30 PM 356 Associates, Inc. Welfare Evaluation and Then What? Wetland to Gray Water Conservation A Panel Discussion • Gregg Hudson, Executive Director and CEO, Dallas Zoo With many AZA institutions having built and applied animal welfare evaluation tools common questions surround Denitrification System & LSS Design how to get the most out of these tools. This panel session • Andrew Aiken, Director of Life Support, National Aquarium draws together leaders of welfare assessment programs from several AZA institutions to discuss open questions in application and interpretation of animal welfare measures.

Moderator: Dr. Jason Watters, Vice President of Wellness and Animal Behavior, San Francisco Zoological Society

Panelists • David Powell, Director – AZA Reproductive Management Center, Saint Louis Zoo • Dr. Mandi Schook, Science Operations Director, Disney’s Animals, Science and Environment • Dr. Lance Miller, Vice President of Conservation Science and Animal Welfare Research, Chicago Zoological Society – Brookﬁeld Zoo

70 • Dr. Betsy Herrelko, Assistant Curator, Animal Care and TUESDAY, SEPTEMBER 10 Research, National Zoological Park 5:30 PM – 7:00 PM Exhibit Hall F • Dr. Bonnie Baird, Animal Welfare Scientist, Woodland Poster Reception Park Zoo Authors of over 100 posters in many different disciplines • Dr. Grace Fuller, Manager of Applied Animal Welfare Science, Detroit Zoological Society will be present to discuss their work. The reception will also give you another chance to meet with exhibitors and bid on Silent Auction items.

4:30 PM – 5:30 PM Exhibit Hall E Please note items will be available for pick-up the same Ex Situ Options for Cetacean Conservation evening or Wednesday morning. Wine, beer, and light appetizers will be provided. AZA and IMATA have a deep passion for conservation and animal care in the wild as well as in our collections A complete listing of posters, organized by primary track, and our continued goal is the preservation of biodiversity. can be found on page 87. Partnerships from multiple disciplines are now recognized as the essential ingredients necessary for successful conservation. The Ex-Situ Options for Cetacean Conservation Workshop recommended production of action plans that integrate in situ and ex situ conservation (One Plan Approach); prioritizing efforts to close information gaps and ensure that the most effective actions are identiﬁed and available. This plan is expected to illustrate how both in situ and ex situ options can be pursued at the same time and is meant to open and advance discussions on a delicate but long overdue subject: “How to integrate ex situ options into conservation planning for dolphins and porpoises and help to head off more extinctions in coming decades.

Moderator: David Roberts

Panelists

• David Bader, Director of Education, Aquarium of 7:00 PM – 8:30 PM Exhibit Hall E the Pacific IMATA Career Fair • Randall Reeves, Chair, Committee of Scientific Advisors, US Marine Mammal Commission If you are new to the field, a seasoned professional, looking • Grant Abel, Animal Care Advisor, National Marine for that next step in your growth and development, or if you Mammal Foundation want to network with some of the industry leading facilities, then the IMATA Career Fair at the Annual Conference is • Dr. Cynthia Smith, Vice President & Executive Director, the place to be. We will have a room filled with various National Marine Mammal Foundation zoological and marine animal organizations that are looking • Dan Ashe, President & CEO, Association of Zoos for that special individual to hire into training/research/ and Aquariums education positions or possibly even internships. This is a great place to bring your newly revised resume and business cards to meet potential employers face to face.

71 LET SHOW YOU THE WORLD...... AS IT WAS MEANT TO BE SEEN!

Classic Escapes builds tailored journeys to ﬁ t the individual needs of our clients! We work with many Zoos, Audubon Societies, Aquariums and other Wildlife groups across the nation. Call us to design the perfect program for your organization.

Take an Amazing Safari to Tanzania Discover the thrill of spotting wildlife in the wild in Tarangire, Ngorongoro Crater and the Serengeti: elephant, zebra, giraffe, black rhino, wildebeest and hippo, all under the watchful eyes of leopard, lion, cheetah and hyena. Each evening, share the day’s events while relaxing in luxurious lodges and tented Join us at Booth #630 at the AZA Conference camps. A magical crater, ancient baobab trees, the footsteps of to learn more about Tanzania and meet our early man, herds of beasts and graceful creatures set the scene for an exotic adventure with unforgettable memories. specialist guide – Robert Marks Moshi!

Robert is a native Tanzanian with the distinction C�� U� F�� T�� P�� P�� of being adopted at a very early age and raised by a Scottish missionary doctor. His mentor is S�� F��, P�� Cynthia Moss and spent time studying with her in 800-627-1244 or [email protected] Amboseli, as well as the David Sheldrick Wildlife C�� B��, W�� S�� D�� Trust in Nairobi, and now a naturalist guide back in 718-280-5042 or [email protected] his beloved native land. He is most at home in the wild where his keen eye can spot a lion or a cheetah D�� B��, E�� S�� D�� in the distance and his passion for his fellow people 718-280-5041 or [email protected] is evident as he shares insights and lore.

PHOTO CREDITS: Classic Escapes; Ron Magill; © Michal Bednarek, © Moizhusein, © Victor Lapaev, © Daniel Boiteau | Dreamstime.com; © Oleg Znamenskiy | Fotolia.com www.classicescapes.com /Classic.Escapes.Inc @classicescapesinc @classicescapes /classicescapes Classic Escapes protects our planet. PROGRAM SCHEDULE & SPECIAL EVENTS WEDNESDAY, SEPTEMBER 11

Students on a ﬁeld trip to Audubon Aquarium of the Americas touch cownose stingrays in the Stingray Touchpool.

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• Registration is open from 7:00 AM – 10:30 AM, located in Exhibit Hall F. • The Exhibit Hall is closed. • All meetings and sessions are located in the New Orleans Convention Center and are open, unless otherwise noted.

7:00 AM – 10:30 AM Silent Auction Winner Pickup Exhibit Hall F

COMMITTEE AND ANIMAL PROGRAM MEETINGS

8:00 AM – 11:30 AM Population Management Center Help Desk Level 3 Lobby 9:00 AM – 11:00 AM Reproductive Management Center (RMC) Help Desk Level 3 Lobby 10:00 AM – 11:30 AM Sustainability of Elephants Discussion (Invite Only) 353 11:30 AM – 12:30 PM Annual Conference Program Committee (Executive Session) 341

CONCURRENT SESSIONS 8:00 AM – 9:30 AM

8:00 AM – 9:00 AM Exhibit Hall E Collaborative Conservation Action Campaign Planning The Future of Zoos Through the Eyes • Dr. Wei Ying Wong, Vice President, Learning & Innovation, of a Dreamer Woodland Park Zoo

• Steve Martin, President/CEO, Natural Encounters, Inc. Engaging People & Saving Wildlife: A Win-Win • Ben Jones, Senior Director of Conservation, Dallas Zoo

Integrating Action Campaigns into Your Institution 8:00 AM – 9:30 AM 356 Becoming True Agents for Change: Mobilizing • Martha Parker, Conservation Impact Manager, Houston Zoo Our Audiences to Take Meaningful Action for Conservation

Zoos and aquariums have a strong history of motivating 8:00 AM – 9:30 AM 351 people to care for wildlife and wild places. However, Best Practices for Marketing Your Aquarium in the past two decades we have begun considering or Zoo Online the additional role of facilitating our visitors to take In this lively discussion, a panel of aquarium and zoo conservation action. Whereas this was originally somewhat marketers across the industry will discuss how they’re finding controversial, it is now generally accepted that the role success online through their marketing efforts. Attendees of modern zoos/aquariums is as agents of change for will learn strategies and tactics that other organizations are conservation. This session offers the unique opportunity to using to create successful campaigns and hear first-hand hear successes and challenges of in progress campaigns, what’s working to attract visitors, engage with them while and to work collaboratively with colleagues and experts in on-site, and keep them coming back for more. the field to further develop our collective capacity to drive action in our audiences. Moderator: Kindra Svendsen, Director of Digital Marketing Services, Speak Creative Moderators: Robin Keith, Director of Vision, Innovation and Strategy, San Diego Zoo Global Panelists Dr. Jackie Ogden, Retired, Vice President, Disney’s Animals, • Tina Tison, Director of Marketing, The Maritime Aquarium Science and Environment, Walt Disney Parks and Resorts at Norwalk

A Unifying Framework for Audience Engagement in • Nick Harmeier, Director of Marketing and Conservation Action Communications, Memphis Zoo • Emily Routman, Principal, Emily Routman Associates • Janet Wesley, Director of Marketing, Jacksonville Zoo and Gardens Fishing for Support for Conservation Policies

• Douglas Meyer, Strategic Advisor to The Ocean Project, continued The Ocean Project

75 WEDNESDAY, SEPTEMBER 11 SYMBOL KEY This program track key will help you identify the primary professional interest for each session. Attendees are encouraged to review all sessions for speciﬁc interests and learning opportunities.

Public Relations & IMATA Business Operations Marketing

Animal Management, Conservation Trends & More Health & Welfare

Aquarium Affairs Development/Fundraising Volunteer & Intern & Membership Engagement

Education

CONCURRENT SESSIONS 8:00 AM – 9:30 AM (continued)

8:00 AM – 9:30 AM 347 8:00 AM – 9:30 AM 349 Moving Beyond Management: Helping Please Don’t Go! How to Keep Your Volunteer Managers Prioritize Effective Members from Lapsing Leadership Development Membership programs have many variables that drive Focusing on day to day challenges often trumps our more success. Among the most important is member retention. visionary aspirations when things inevitably hit the fan. We In this session we’ll explore tactics to inspire members to do a disservice to ourselves and our potential to effect keep their membership current, increase your renewal rates, change when we don’t prioritize those forward-thinking and build brand loyalty toward your organization. Come goals. You need to put on your own oxygen mask first. In learn and participate in a collaborative discussion that will this case, we need to take the time to invest in our own cover a variety of renewal strategies, including payment leadership evolutions in the midst of everything else we plans, benefit enhancements, and communications that tackle. As volunteer managers who lead over 160,000 inspire members to act. Panelists will also review the Zoo & mission advocates annually, it is essential to AZA’s success Aquarium Coalition for Membership and Fundraising where that we continue to hone our skills as effective leaders. organizations across the AZA community are analyzing what’s working to improve their member retention. Moderator: Kelli Crawford, Volunteer Coordinator and Curator of Collections, Greensboro Science Center Moderator: Jeff Spitko, Director of Membership, San Diego Zoo Global Leadership in Zoo Volunteer and Staff Professional Development Getting in Front of Your Members, So You Don’t Fall Behind • Dr. Lisa-Anne Kelly, Senior Manager of Education • Liz Grover, Development & Member Services Manager, Strategies and Research, Chicago Zoological Society – Roger Williams Park Zoo & Rhode Island Zoological Brookfield Zoo Society

Leading a Shift in Zoo Volunteer Culture Make Renewing Easy through Auto-renewal and • Kimm Fox-Middleton, Volunteer and Community Payment Plans Conservation Manager, Oregon Zoo • Mindee Kashiwagi, Director, Membership, California Academy of Sciences The Leadership Challenge • Christine Eckles, CVA, Chief Engagement Officer, Benefits that Inspire Your Member to Stay Blank Park Zoo • Adrian Cavazos, Senior Director of Business Operations, Houston Zoo Putting It All Together: Writing Your Own Individual Development Plan • Laura Martina, Chief People Officer, Fresno Chaffee Zoo

76 WEDNESDAY, SEPTEMBER 11 8:00 AM – 9:30 AM 344 8:00 AM – 9:30 AM 339 Preparing for the Unpredictable – The Path to Public Funding When Mother Nature Strikes Zoos and aquariums all over the United States are benefiting Are you ready for a hurricane, wild fire, flood, hail storm, or from new and increased public funding opportunities. In this some other force of mother nature to strike your zoo or session, you’ll learn about the types of support and how you aquarium? As climate change progresses, natural disaster can secure funding for your organization. You’ll hear from events are becoming more prevalent and impactful to our an expert with specific experience in helping conservation institutions! Join the Safety Committee for an interactive organizations through the process, and executives from peer panel discussion from people who have been there when AZA facilities who benefit public funding. At the end of the mother nature came their way. They will tell their stories and session, you’ll have a clear and concise understanding of the leave you with strategies to help you and your institution three phases to get your organization across the finish line: prepare for, endure, and recover if your institution is next on (1) research and education; (2) getting on the ballot; and the list for mother nature! (3) executing your campaign.

Moderator: David Ruhl, Chief Operating Officer, Moderator: Zachary Winfield, Vice President, Zoo Advisors Riverbanks Zoo and Garden Panelists Boston’s Snow Team: Riding Out a Different Storm • Ben Lewinger, Principal, Fable Communications • Andrea Lewicki, Animal Care Coordinator, • Billy Brennan, Director of Public Relations & Government Zoo New England Affairs, Saint Louis Zoo Emergencies: What To Do When the Sky is Falling • Jennifer Driban, VP of Government Affairs, • Jeff Halter, Director of Animal Collections, Cheyenne National Aquarium Mountain Zoo • Julie Miller Rugg, Executive Director, New Mexico Bio Park Society In a Wildfire “EVERYTHING BURNS” – Asset Protection Examples • Michael Ahlering, Director – Park Operations, San Diego 8:00 AM – 9:30 AM 355 Zoo Safari Park The Whole Zoo Impact of Elephant When a Hurricane Blows Your Best-laid Plans Out of Herpesvirus: What You Need to Know the Water If your institution has elephants, you can’t afford to miss • Joanna Zazzali, Visitor/Member Services Coordinator, this session. Elephant endotheliotropic herpesvirus (EEHV) North Carolina Aquarium at Fort Fisher is the largest cause of death in young Asian elephants. In Lessons from the Big One early 2019, it killed two young African elephants. It takes the • Joel Hamilton, Vice President/General Curator, whole zoo to prepare for a clinical EEHV case, and when an Audubon Zoo elephant dies, the whole zoo is impacted. You will learn how surviving EEHV hemorrhagic disease requires collaboration from the executive and PR/marketing teams, as well as the 8:00 AM – 9:30 AM 342 elephant and veterinary teams. You will also learn how AZA- Regs, Regs, Regs based research is helping elephants in Asia, and how your An update on regulatory actions from federal agency zoo can help, too. representatives and AZA members. Agencies represented Moderator: Dr. Don Moore, Director, Oregon Zoo will include: U.S. Fish and Wildlife Service, National Oceanic and Atmospheric Administration, USDA, the ZAHP Fusion Your Quick Start Guide to EEHV and Elephants Center, and experts in animal air transport, and Americans • Dr. Lauren Howard, Associate Director of Veterinary with Disabilities Act will join the panel. Services, San Diego Zoo Global

Moderator: Steve Olson, Senior VP, Government Affairs, Advancing EEHV Research, Saving Elephants Association of Zoos and Aquariums • Dr. Paul Ling, Associate Professor, Department of Molecular Virology and Microbiology, Baylor College of Medicine

EEHV Preparedness: Every Zoo, Every Elephant • Daryl Hoffman, Curator, Large Mammals, Houston Zoo

Talking EEHV on Your Terms • Jill Allread, CEO, Public Communications Inc

continued

77 WEDNESDAY, SEPTEMBER 11 CONCURRENT SESSIONS 8:00 AM – 9:30 AM (continued)

8:00 AM – 9:30 AM 352 As two organizations working toward similar goals, AAZK Where the Wet Things Are – Assessing and AZA can only beneﬁt from working together and the Welfare of Touch Pool Animals motivating people to take action.

Assessment of the welfare of all animals in human care Moderator: Kristen Scaglione, AAZK Board of Directors/ at AZA accredited institutions is now a standard. The Wild Animal Keeper II, American Association of Zoo welfare of species in touch pools is of particular interest Keepers/Akron Zoo because of their regular direct contact with guests. But techniques commonly used to assess welfare in terrestrial A Review of the Collaborative Work Between AZA species are not applicable to most marine species. This is and AAZK driving attempts to develop new methods that will provide • Rob Vernon, Senior VP, Communications and Marketing, reliable assessment of the welfare status of these species. Association of Zoos and Aquariums This session will provide a look at some techniques being The Strength of Collaborating with Your Local AAZK Chapter employed and some suggestions of trends being found • Tiffany Mayo, Lead Animal Keeper/Trumpeter Swan throughout AZA institutions. Species Survival Plan Program Leader, Cleveland Metroparks Zoo Moderator: Dr. Chuck Kopczak, Curator of Life Sciences, California Science Center Foundation Using Polar Bears International, AZA Facilities and Keeper- Driven Programs to Combat Climate Change Corals, Crustaceans and Chondrichthyes. How Do You • Marisa Krouse, Program Manager, Polar Bears Measure Welfare in All These Aquatic Taxa? International • Dr. Andrew Stamper, Science Operations Manager/ Building a Long-Standing, Symbiotic Relationship Between Veterinarian, Disney’s Animals, Science and Environment AAZK and Your Zoo or Aquarium Training During Quarantine to Improve Welfare in a • Loren Berry, Rocky Mountain AAZK President/Animal Touch Exhibit Keeper, Denver Zoo • Ashleigh Clews, Curator, Animal Care and Rescue Center, Utilizing National AAZK and its Local Chapters to Reach National Aquarium Conservation Goals The Hormones Have It: Looking at Novel Stress Measures in • Kristen Scaglione, AAZK Board of Directors/ Wild and Managed Rays Wild Animal Keeper II, American Association of Zoo • Dr. Mandi Schook, Science Operations Director, Keepers/Akron Zoo Disney’s Animals, Science and Environment

9:00 AM – 9:30 AM Exhibit Hall E 8:00 AM – 9:30 AM 345 Overview of Animal Welfare and Assessment Working with Your Local AAZK Chapter Standards for Marine Animals to Further Your Facility’s Mission • Dr. Louis DiVincenti, Assistant Zoo Director – Animal Care The American Association of Zoo Keepers (AAZK) is a & Conservation, Seneca Park Zoo ﬁfty-year-old organization that started as a small group of keepers and grown into over one hundred local chapters and raised millions of dollars for conservation. In addition, AAZK facilitates and promotes sustainability in communities along with supporting animal care professionals by helping them advance their skillsets. AAZK works to compliment AZA’s conservation programs by fundraising, raising awareness and connecting people to conservation.

9:30 AM – 10:00 AM Refreshment Break Level 3 Lobby

Fuel up on coffee and snacks before the next sessions begin!

78 WEDNESDAY, SEPTEMBER 11 CONCURRENT SESSIONS 10:00 AM – 11:30 AM

10:00 AM – 11:30 AM 356 Ambassador Animals: Who Runs YOUR Show? Part 3: Ambassador Animal Hot Topics: Part Two Education AND Animal Care Staff • Maureen O’Keefe, Senior Staff Biologist, Point Defiance This session will highlight an assortment of issues that Zoo & Aquarium have been identified by the Ambassador Animal SAG as trending hot topics. Speakers will touch on different Ambassador Animals: Who Runs YOUR Show? Part 4: aspects of ambassador animal programming, including Growing an Ambassador Program concerns and solutions from a variety of perspectives in the • Jeff Harms, Education Manager, Oregon Coast Aquarium industry. Participants will get a quick look at how different institutions are contributing to best practices in live animal presentations, and will leave with resources to help augment 10:00 AM – 11:30 AM 355 their programs. Session topics include partnerships with Centers for Sustainable Populations: animal programs, research, and departmental structure. Answering the Call to Do Our Part The way in which we are currently managing animal Moderator: Katie Manion, Curator of Bronx Zoo Education, populations in AZA is not sustainable long-term. Due to Wildlife Conservation Society the limited capacity zoos and aquariums have to house Ambassador Manager Seeks Tractable Chinchilla for large populations, immediate action needs to be taken by Long-Term Working Relationship: RIL TAG and AASAG all zoos and aquariums to prevent the loss of species and Collaborations for Sustainable Populations ensure biodiversity in our future collections. Several zoos • Kenton Kerns, Small Mammal House Assistant Curator, and aquariums are tackling this space problem by creating National Zoological Park large breeding centers that focus on the sustainability of specific species. This session will include tips, logistics, Partnering with Program Leaders and TAGs to Optimize Ambassador Animal Roles design, partnering options and lessons learned from facilities beginning the process or currently running one of these • Emily Insalaco, Curator of Behavioral Husbandry and Animal Ambassadors, Denver Zoo sustainability centers.

Ambassador Animal Collaborations Across Party Lines Moderator: Michelle Hatwood, General Curator, Freeport- • Nicki Boyd, Associate Curator of Behavioral Husbandry, McMoRan Audubon Species Survival Center San Diego Zoo Intro: Why Sustainability Breeding Centers? So Much Research, So Little Time! What We Know (and • Dr. Bob Wiese, Chief Life Sciences Ofﬁcer, San Diego Don’t Know) about Ambassador Welfare Zoo Global • Dr. Bonnie Baird, Animal Welfare Scientist, Woodland Park Zoo St. Louis Property – Decision to Acquire Property and Early Planning Beyond Dollars and Animal Facts: Methods for Studying a • Martha Fischer, General Curator – North Campus, Range of Mission-Based Visitor Outcomes from Ambassador Saint Louis Zoo Animal Experiences • Shelly Rank, Research and Evaluation Associate, Wildlife Phoenix Zoo – the Early Stages of Sustainability Center Conservation Society Planning • Bert Castro, President/CEO, Phoenix Zoo Conservation Intent to Conservation Action: Maximizing Animal Ambassador Programs for Meaningful Environmental Calgary Zoo’s Devonian Wildlife Conservation Centre – Impact Now and Future • Nicolette Canzoneri, Project Manager, Action Research • Jamie Dorgan, Director of Animal Care, Calgary Zoo

Ambassador Animals: Who Runs YOUR Show? Part 1: Alliance for Sustainable Wildlife: an Audubon Nature Animal Care Staff Institute and San Diego Zoo Global Partnership • Tanya Paul, Animal Curator, Oregon Zoo • Steve Metzler, Henshaw Curator of Mammals, San Diego Zoo Safari Park Ambassador Animals: Who Runs YOUR Show? Part 2: Education Staff • Michelle Hatwood, General Curator, Freeport-McMoRan Audubon Species Survival Center • Marina Haynes, General Curator, Elmwood Park Zoo • Cher Vatalaro, Director of Conservation Education, The Wilds: A Well Established Conservation Center Lehigh Valley Zoo • Lewis Greene, Senior VP for Animal Care & Conservation, Columbus Zoo and Aquarium

continued

79 WEDNESDAY, SEPTEMBER 11 CONCURRENT SESSIONS 10:00 AM – 11:30 AM (continued)

10:00 AM – 11:30 AM 344 10:00 AM – 11:30 AM 347 Designing Transparency: Lifting the Curtain Engaging Millennials: Fundraising and on Our Treatment of Animals in Our Care Membership Strategies

Everyone loves to go “behind the scenes” at a zoo or Millennials are evolving as future generation philanthropists. aquarium. This unique panel includes curators, designers, Zoos and aquariums must understand this generation educators, marketers, organizational leaders and guest-facing of change agents, as they are part of the foundation for staff to share their stories of how authentic and intentional your organization’s ﬁnancial future! Bring your energy transparency in the on-site experience both connects guests and creative ideas to an interactive, lively session with to animals and enhances animal care. Our stories include the expert panelists from membership, development and conservation of otters in Monterey Bay, training of dolphins marketing. Through interactive discussions, you will take for the move of a lifetime, dissection of a sea lion, and home strategies that explore emotional marketing, tailored getting nose-to-nose with a sloth and a baby giraffe. membership programs, and revitalized opportunities to We will create an open dialogue with session participants engage millennials in fundraising. so that collectively we expand our engagement tool-kits. Moderator: Sara Greene, Director of Development Moderator: Jacqueline Bershad, VP Planning & Design, Partnerships, League of Conservation Voters National Aquarium Engaging Millennials to Become Members Follow Our Journey: The Design Geek View of Transparency • Mathew Burkholder, Director of Community Engagement, • Jacqueline Bershad, VP Planning & Design, Oklahoma Zoological Society National Aquarium • Cressie Lewis, Esq., Individual Giving Manager, Controlling Perception: Lead with Your Words/Support It Zoo Atlanta with Solid Design • Sarah Crupi, Executive Director, Cleveland Zoological • Becca Hanson, Principal, Studio Hanson|Roberts Society

A Tale of Transparency with Penny the Giraffe Calf Transitioning a Millennial Member to a First-time Donor • Jenny Koch, Marketing Director, Cheyenne Mountain Zoo • Samantha Capparelli, Director of Development Annual Going behind the Curtain of Animal Welfare through Giving, Zoo Miami Foundation Encounters • Nikki Smith, Director of Development, Jacksonville Zoo • Sarena Randall Gill, Program Animal Specialist, and Gardens Oregon Zoo Sustaining Millennial Donors Behind the Fur: Telling the Conservation Story of the • Susan Altrui, Executive Director, Little Rock Zoo Southern Sea Otter • Andrea Satterﬁeld, Daily Tour Coordinator, Monterey Bay • Alexandra Field, Assistant Director of Individual Giving, Aquarium John G. Shedd Aquarium

Behind the Bark: Communicating Animal Care from Recruitment, Transitioning and Retainment Diagnosis to Death • Michelle Benson, Senior Director of Marketing and • Adam Ratner, Guest Experience Manager, The Marine Communication, Minnesota Zoo Mammal Center

Opening The Doors to an Offsite Facility • Ashleigh Clews, Curator, Animal Care and Rescue Center, National Aquarium

80 WEDNESDAY, SEPTEMBER 11 10:00 AM – 11:30 AM 351 10:00 AM – 11:30 AM Exhibit Hall E Making the Most of Special Conservation Days The Collaborative Effort of Rescuing, Rehabilitating and Caring for Tyonek, an Each year AZA members get involved in a variety of ways Endangered Cook Inlet Beluga Whale to celebrate several special days, weeks and months. Earth Day, Endangered Species Day and World Oceans Day, which • Steve Aibel, Senior Director Marine Mammals, fall within AZA’s Party for the Planet season, are just a few John G. Shedd Aquarium of the more popular events that provide zoo and aquarium visitors with fun events that enable them to take action for our planet. This session will highlight some of the “best of” 10:00 AM – 11:30 AM 345 events and activities at AZA-accredited aquariums and zoos The Conservation Match Game and discuss how these days can advance your conservation Conservation can be like a match game. When differing mission and empower your guests to take action. opinions and solutions come together, conservation success

Moderator: Bill Mott, Executive Director, The Ocean Project can nearly be ensured. But how do we get there? This panel will explore how different disciplines can direct their skillsets AZA and Special Recognition Days towards animal recovery, and follow up with a game show • Rob Vernon, Senior VP, Communications and Marketing, style question and answer round that highlights the ways Association of Zoos and Aquariums people with different skillsets approach saving animals from extinction—and how tapping into all of their expertise may There’s a Day for Everything Now – How to Make Yours lead to greater conservation success. Stand Out!

• Kat Rumbley, Marketing & Group Sales Manager, Moderator: Kayla Ripple, SAFE: Saving Animals From Arizona Sonora Desert Museum Extinction Coordinator, Association of Zoos and Aquariums Engaging Guests in Conservation Action for Endangered Species Day One-size Never Fits All • Kelly Matis, VP Education & Conservation, Mystic • Jim Wharton, Director of Conservation Engagement and Aquarium Learning, Seattle Aquarium

Everything Ends up in the Ocean: Connecting an Inland The ART of Science to Conserve Species Audience to Distant Coastlines with World Oceans Day • Dr. Rachel Santymire, Director, Davee Center for Events Epidemiology & Endocrinology, Lincoln Park Zoo

• Katie McMahon, Manager of Education and Conservation, Collaboration Involving SAFE and Governmental Recovery Ripley’s Aquarium of Canada Programs Building Conservation Out of Sand Castles • Michael Mace, Corporate Director of Animal Collections, • Ed Mastro, Interim Director, Cabrillo Marine Aquarium San Diego Zoo Global Marketing Conservation: How Do We Bring Awareness to the Issues? 10:00 AM – 11:30 AM 339 • Candice Rennels, Director of Public Relations, Supporting the Mental Health of Your Oklahoma City Zoo and Botanical Garden Staff and Volunteers – The Human Side of Working with Animals

Join us for a discussion on volunteer mental health. Learn what other institutions are doing to support their volunteers and staff through tough times. We will be sharing ways to establish a system of support to help other volunteer managers maintain their own mental wellness. Panelists have consulted with their institutions legal and human resource departments to include their perspectives as well. We hope that attendees will gain some new ideas involving how to provide a supportive community while respecting professional and legal boundaries.

Moderator: Raelene Child, Manager of Youth Volunteers and Internships, Aquarium of the Paciﬁc

Panelists • Melinda Shutler, Conservation Engagement Coordinator- SAMi, Point Deﬁance Zoo & Aquarium continued • Jacqueline Peeler, Manager of Living Collections, Museum of Science

81 WEDNESDAY, SEPTEMBER 11 CONCURRENT SESSIONS 10:00 AM – 11:30 AM (continued)

10:00 AM – 11:30 AM 352 Designing Sustainable Zoos and Aquariums for Climate What is the Purpose of Zoos and Aquariums? Change Resilience • Jennifer Devlin, Principal, EHDD What do we, as AZA professionals, believe is the purpose of our institutions? Four perspectives will be presented and Shifting Approaches to Climate Resilience Community we will invite audience members to join the panel and argue Engagement their positions. Live audience polling and virtual feedback • David Bader, Director of Education, Aquarium of will take place as each speaker presents their argument so the Pacific that audiences can be engaged in an ongoing conversation with the speakers as well as with each other. Audience members are asked to actively participate and engage in 10:00 AM – 11:30 AM 342 reflection and discussion about the purpose of zoos and Zoos, Aquariums, and K–12: A Beautiful aquariums now and into the future. Partnership that Goes Beyond the Field Trip Do you feel like you see a sea of students for 45 minutes, Moderator: Dr. Wei Ying Wong, Vice President, Learning & never to see them again? Do you wonder if these programs Innovation, Woodland Park Zoo are making a difference? Learn about a way to engage Giving the Community What They Want school audiences that focuses on building relationships. • Tony Vecchio, Executive Director, Jacksonville Zoo Panelists will share their experiences with these partnerships and Gardens and how students gain empathy for wildlife and become empowered to act. We will tackle the challenge of evaluating Improving Quality of (Human and Non-human) Life for programs whose goals include empathy, inquiry, and action; the Community not how many facts were memorized! Participants will leave • Keith Winsten, Executive Director, Brevard Zoo with ideas that can bring a new level of engagement to their Igniting a Social Movement school programs. • Robin Keith, Director of Vision, Innovation and Strategy, Moderator: DeAndra Ramsey, School Program Coordinator, San Diego Zoo Global Houston Zoo Shaping Values and Influencing Social Norms • Dr. Wei Ying Wong, Vice President, Learning & Innovation, Building Meaningful Relationships: Empowering Students to Woodland Park Zoo Save Animals in the Wild • DeAndra Ramsey, School Program Coordinator, Houston Zoo 10:00 AM – 11:30 AM 349 Leveraging School Partnerships for Our Mission Zoos and Aquariums as Climate Resilience • Megan Medley, Director of Programming, Education, Resources Wildlife Conservation Society How can zoos and aquariums position themselves both as Turning Contestants into Change Agents: How the UNLESS trusted climate change and conservation educators, and Contest Fosters the Next Generation of Conservationists active resources in building more resilient and adaptive • Bradley Smith, Learning and Engagement Specialist, communities? The need to understand regional climate Philadelphia Zoo change impacts and build resilience and capacity not only makes good business sense, but recognizes the expanding Innovations in Fostering the Next Generation of Zoo and Aquarium Supporters role that zoos and aquariums may play in an uncertain future. Offering a range of perspectives spanning physical • Lauren Watkins, Ph.D. Candidate, School of Forest Resources and Conservation, University of Florida to social resilience, our panelists will demonstrate how institutions like ours can help communities adapt to climate Articulating and Evaluating Outcomes of School Partnership change, recover identity, transform and grow. Programs • Dr. Joy Kubarek, Senior Research Associates, Moderator: Dr. Zosia Brown, Resource Conservation & PEER Associates Sustainability Supervisor, Woodland Park Zoo

Climate Change Resilience and Restoration Efforts in New Orleans and Coastal Louisiana • Dr. G. Paul Kemp, Adjunct Professor, Louisiana State University

Calgary Zoo Floods: Response, Rebuild and Resilience • Darryl Dziadyk, Facilities Director, Calgary Zoo

82 WEDNESDAY, SEPTEMBER 11

12:00 PM – 10:00 PM Zoo Day at the Audubon Zoo

By the end of the conference, we know you’ve become a pro at enjoying the New Orleans’ Downtown in the French Quarter and the Central Business District. Now, it’s time to roll Uptown! Meet at the Transportation Center at the Convention Center and board one of our complimentary buses to come join us as the staff, volunteers, and animals of Audubon Zoo welcome you to our home in Audubon Park. Surrounded by ancient live oaks dripping with Spanish moss in an historic park nestled in a bend in the Mississippi River, Audubon Zoo celebrates wildlife with both stunning grounds and structures dating back to the early 1900s blended with jaw-dropping state-of-the art new exhibits, like our lion habitat, which just opened in May.

Upon arrival, you’ll have the opportunity to explore the Zoo and enjoy lunch at any open concessions location. Make sure you visit with our staff and volunteers throughout the Zoo so we can share with you our history and our programs that make Audubon Zoo unique. From the historic Odenheimer Sea Lion Pool, to our veterinary hospital, to Jaguar Jungle, we can’t wait to show you our world.

Whether you take a leisurely stroll around the Zoo or enjoy a peak into our programs and behind-the-scenes areas, some truly special treats are in store throughout the day. Take Cajun dance lessons in the Fais Do-Do Ballroom of the award-winning Louisiana Swamp exhibit. Make sure to visit with our team at our newly opened African lion exhibit and feel free to climb Monkey Hill, once the highest point in New Orleans. If you dare, you can even make like a New Orleans native and take a roll down the hill!

Oh, and did we remind you to bring your bathing suit?! We aren’t kidding—the Cool Zoo splash park and Gator Run lazy river will be open 12:00 – 6:00 PM. There, you can enjoy cocktails, tasty bites, and a spin around Gator Run on an inner tube. How many times can you say you went swimming at Zoo Day?

After Happy Hour, we have a special treat to lead us back to the Capital One Bank Stage and Field. By now, you know that New Orleanians are obsessed with making sure our guests are well-fed, so we can’t wait to treat you to another great meal while you enjoy some of the more eclectic entertainment that our city has to offer. Ever had your palm read? Commissioned the work of a street poet? Well, this is your chance! Live music will follow dinner and then our DJ will get you on your feet (if you aren’t already there).

Whew! What a way to celebrate another amazing conference. The party wraps up at 10:00 PM with buses to bring you back to the Convention Center.

Buses will depart beginning at 11:30 AM from the Convention Center Transportation Center at the corner of Convention Center Blvd and Calliope Street (main pickup location). See map on page 13.

83 THURSDAY, SEPTEMBER 12 THURSDAY, SEPTEMBER 12

• Registration is open from 7:00 AM – 10:30 AM, located in front of Exhibit Hall E. • The Exhibit Hall is closed. • All meetings and sessions are located in the New Orleans Convention Center and are open, unless otherwise noted.

8:00 AM – 9:30 AM Exhibit Hall E The Importance Of Training Trainers IMATA Formal Presentations – Cetaceans • Charlotte Raven, Animal Trainer, zoOceanarium Group

Social Learning in Captive Beluga Whales (Delphinapterus In Defense of Dolphins in Zoological Habitats: A Caribbean leucas) Perspective • Debora Silva, Marine Mammal Trainer, Marineland Canada • George Kieffer, Director of Dolphins and Programs, Dolphin Academy Autonomous Foraging and Cognitive Research with Dolphins at The Seas Let’s All Get Along – Relationship Between Veterinarians and Animal Care Specialists • Heidi Harley, Professor of Psychology & Director of Environmental Studies, New College of Florida & Disney’s • Gabrielle Harris, Curator of Animal Welfare & Behaviour Epcot’s The Seas Management, South African Association for Marine Biological Research Transitioning to a Mixed Species Habitat Inﬂuences Killer Whale Time Budgets and Enhances Animal Welfare • Brittany Nollens, Senior I, Trainer, SeaWorld San Diego

Are Your Marine Mammals’ Eyes Healthy? 6:30 PM – 11:59 PM Exhibit Hall E • Jeff Wyatt, DVM, Director of Wildlife Health & IMATA Awards Banquet Conservation, Seneca Park Zoo All IMATA attendees are invited to this annual event How Much Can You Remember? Operative Memory recognizing excellence in marine animal training. Capacity as Mental Stimulation in Bottlenose Dolphins A reception occurs from 6:30 PM – 7:00 PM, with dinner (Tursiops truncatus) and cash bar to follow.

• Ricardo Ruiz, Marine Mammal Trainer, Welfare Husbandry Reception Gold Sponsor: & Innovative Training

Banquet Platinum Sponsor: 9:30 AM – 10:00 AM Exhibit Hall E Refreshment Break

10:00 AM – 11:30 AM Exhibit Hall E IMATA Informal Presentations

Um, I’m Done Thanks – Offering End of Session Choice • Briana Cooper, Assistant Curator of Mammals and Birds, Downtown Aquarium Denver

Brachial Blood for Beginners: The Training and Collection of Blood in California Sea Lions • Miranda Bovy, Sea Lion Trainer, Audubon Nature Institute – Audubon Zoo

Safety Through Training: Teaching a “Reverse Recall” to a Sumatran Tiger • Briana Cooper, Assistant Curator of Mammals and Birds, Downtown Aquarium Denver

Sea Otters in Animal Ambassador Programs: Training, Storytelling, and Conservation Messaging • Molly Orr, Audubon Aquarium of the Americas

84 Don’t miss these immersive professional development opportunities offered by AZA!

Fall 2019 & Spring 2020 Professional Development Course Calendar

FALL 2019 SPRING 2020

OCTOBER FEBRUARY FEBRUARY 22–27, 2020 OCTOBER 28–31, 2019 FEBRUARY 10–15, 2020 ENVIRONMENTAL ENRICHMENT IN ZOO AND AQUARIUM SETTINGS PRINCIPLES OF ELEPHANT AVIAN MANAGEMENT, BIOLOGY MANAGEMENT II AND CONSERVATION Hosted by Disney’s Animal Kingdom, Orlando, Fla. Hosted by Houston Zoo in Houston, TX Hosted by the Oglebay Resort, Wheeling, W. Va. Who should attend? Enrichment specialists, Who should attend? Elephant care managers, Who should attend? Bird keepers as well as keepers, aquarists, and general animal program curators, and experienced elephant care managers and keepers interested in more avian or animal care staff professionals experience Early Bird Registration Deadline: Registration Deadline: Monday, September 30 Early Bird Registration deadline: Monday, Saturday, November 30 November 18 FEBRUARY 29 – MARCH 5, 2020 NOVEMBER CONSERVATION EDUCATION: NOVEMBER 11–16, 2019 EFFECTIVE PROGRAM DESIGN BEST PRACTICES IN ANIMAL Hosted by the Oglebay Resort, Wheeling, W. Va. KEEPING CREATING SUCCESSFUL EXHIBITS Who should attend? Educators, volunteer Hosted by ZooTampa, Tampa, Fla. Hosted by Clayton Plaza in St. Louis, MO coordinators, exhibit designers, and Who should attend? Keepers, aquarists, Who should attend? Exhibit designers, ambassador animal staff trainers, and general animal care staff educators, and animal care staff involved in Early Bird Registration deadline: (1–3 years of experience preferred) the exhibit design process Monday, November 18 Early Bird Registration Deadline: Registration Deadline: Monday, October 14 Saturday, December 7 INSTITUTIONAL RECORDS KEEPING PRINCIPLES OF PROGRAM Hosted by the Oglebay Resort, Wheeling, W. Va. ANIMAL MANAGEMENT APRIL Who should attend? Registrars, ZIMS users, Hosted by Clayton Plaza in St. Louis, MO and other staff who manage records APRIL 17–24/25*, 2020 Who should attend? Educators, animal care Early Bird Registration deadline: CROCODILIAN BIOLOGY AND staff, and others working with ambassador Monday, November 18 animal programs PROFESSIONAL MANAGEMENT Registration Deadline: Monday, October 14 MANAGING FOR SUCCESS: CAREER Hosted by St. Augustine Alligator Farm, DEVELOPMENT St. Augustine, Fla. Who should attend? Herpetologists, biologists, Hosted by the Oglebay Resort, Wheeling, W. Va. husbandry managers, keepers, trainers and Who should attend? Aspiring and current all other staff who work with crocodilians supervisory-level staff. Any level manager new Registration open in October to the industry will also benefit Ready To Register? Early Bird Registration deadline: AZA offers 17 courses through Monday, November 18 MAY its Professional Development MAY 3–8, 2020 Program. Visit www.aza.org/ MANAGING FOR SUCCESS: ORGANIZATIONAL DEVELOPMENT ANIMAL WELFARE: EVIDENCE- courses for more information Hosted by the Oglebay Resort, Wheeling, W. Va. BASED MANAGEMENT and to enroll in a course today! Who should attend? Experienced supervisory- Hosted by Chicago Zoological Society – level staff. Must complete prerequisite course, Brookfield Zoo, Brookfield, Ill. Career Development, to attend Who should attend? Lead keepers, supervisors, Get Financial Support Through Early Bird Registration deadline: managers, curators, and other management- Professional Development Monday, November 18 level animal care professionals Scholarships! Registration open in November PRINCIPLES OF ELEPHANT Visit www.aza.org/scholarships MANAGEMENT I to learn more and apply for AZA’s Hosted by the Oglebay Resort, Wheeling, W. Va. annual Professional Development Who should attend? Elephant care professionals Scholarships. Applications Early Bird Registration deadline: become available in May and Monday, November 18 are due by mid-July. AZA’s Professional Development Program

Each year, AZA offers seven scholarship opportunities open to individual AZA members afﬁliated with an accredited or certiﬁed facility to cover the costs associated with course tuition, meals, lodging, and travel to attend AZA’s professional development courses.

AZA would like to extend a special thank you to our generous sponsors, all of whom make these scholarship opportunities possible!

AZA Scholarship Awards Congratulations to the 2019–2020 scholarship recipients! Look out for the September edition of AZA’s Insight, and the November issue of AZA’s Connect, to see the awardees for this year’s scholarship cycle.

DISNEY’S ANIMAL KINGDOM© JEFF SWANAGAN MEMORIAL ROBERT O. WAGNER DIVERSITY ADVANCEMENT SCHOLARSHIP SCHOLARSHIP SCHOLARSHIP This scholarship is offered in memory of This scholarship is offered in recognition of As part of AZA’s larger commitment to Jeff Swanagan, a past Executive Director of the outstanding achievements of Robert diversity, this scholarship is sponsored the Columbus Zoo & Aquarium, whom saw O. Wagner, a past Executive Director and a by Disney’s Animal Kingdom to support endless potential both to touch the lives past Chief Administrative Officer for AZA. professional training for members of an of people and to save the lives of animals. During his tenure, AZA grew significantly underrepresented group within the zoo To capture this idea he coined the phrase, in budget, membership, and conservation and aquarium community. Recipients “touch the heart to teach the mind.” funding. Recipients for the Robert O. demonstrate strong leadership skills, Recipients avidly share and support Jeff’s Wagner award exemplify extensive understand the importance of cultivating philosophy, and identify ways to implement professional involvement in AZA programs a culture that celebrates diversity, and this inspirational belief in conjunction with or other conservation activities, robust eagerly take the initiative in serving this their facility’s mission. leadership ability or leadership potential, aspect of their facility and community. Sponsor: Columbus Zoo & Aquarium and a dedication to professional growth. Sponsor: Disney’s Animal Kingdom© MARGARET A. DANKWORTH EMERGING PROFESSIONAL GARY CLARKE & CLAYTON MANAGEMENT SCHOLARSHIP TUITION SCHOLARSHIPS FREIHEIT SCHOLARSHIP When AZA became an independent Founded in 2012, these scholarships This scholarship honors two people who association in 1972, Margaret Dankworth were created to support professionals demonstrated a commitment to mentoring was chosen as its first Executive Secretary. who have worked at a zoo, aquarium younger professionals throughout their Margaret managed the Association’s or related facility for less than 5 years. careers within AZA zoos and aquariums. affairs during its crucial early years, and Recipients illustrate a clear set of goals for It is named after Gary Clarke, former was instrumental in establishing the AZA their career path and actively seek ways director of the Topeka Zoo, and Clayton Management School courses still hosted to pursue excellence within their role at Freiheit, former president/CEO of Denver in Wheeling, WV to this day. Successful their facility and beyond to accomplish Zoo. Recipients of this scholarship applicants for the Margaret A. Dankworth these goals. This scholarship funds two demonstrate a zeal for mentorship and Management Scholarship exhibit emerging professional tuition awards, possess profound leadership potential strong leadership ability, or leadership one for an aquarium professional and one within the zoo and aquarium industry. potential, and a pervasive commitment to for a zoo professional. This scholarship professional growth. covers the cost of tuition only to any non- Sponsor: Denver Zoo management related AZA course.

For more information on AZA’s Scholarship Program please visit our scholarships page here: www.aza.org/scholarships.

AZA’s next scholarship cycle will begin in mid-May with applications due by mid-July. Additional details and submission dates will be shared in spring 2020. AZA’s Professional Development Program

AZA would like to extend a special thank you to our generous sponsors, all of whom make these scholarship opportunities possible!

DISNEY’S ANIMAL KINGDOM© JEFF SWANAGAN MEMORIAL ROBERT O. WAGNER DIVERSITY ADVANCEMENT SCHOLARSHIP SCHOLARSHIP SCHOLARSHIP This scholarship is offered in memory of This scholarship is offered in recognition of As part of AZA’s larger commitment to Jeff Swanagan, a past Executive Director of the outstanding achievements of Robert diversity, this scholarship is sponsored the Columbus Zoo & Aquarium, whom saw O. Wagner, a past Executive Director and a by Disney’s Animal Kingdom to support endless potential both to touch the lives past Chief Administrative Officer for AZA. professional training for members of an of people and to save the lives of animals. During his tenure, AZA grew significantly underrepresented group within the zoo To capture this idea he coined the phrase, in budget, membership, and conservation and aquarium community. Recipients “touch the heart to teach the mind.” funding. Recipients for the Robert O. demonstrate strong leadership skills, Recipients avidly share and support Jeff’s Wagner award exemplify extensive understand the importance of cultivating philosophy, and identify ways to implement professional involvement in AZA programs a culture that celebrates diversity, and this inspirational belief in conjunction with or other conservation activities, robust eagerly take the initiative in serving this their facility’s mission. leadership ability or leadership potential, aspect of their facility and community. Sponsor: Columbus Zoo & Aquarium and a dedication to professional growth. Sponsor: Disney’s Animal Kingdom© MARGARET A. DANKWORTH EMERGING PROFESSIONAL GARY CLARKE & CLAYTON MANAGEMENT SCHOLARSHIP TUITION SCHOLARSHIPS FREIHEIT SCHOLARSHIP When AZA became an independent Founded in 2012, these scholarships This scholarship honors two people who association in 1972, Margaret Dankworth were created to support professionals demonstrated a commitment to mentoring was chosen as its first Executive Secretary. who have worked at a zoo, aquarium younger professionals throughout their Margaret managed the Association’s or related facility for less than 5 years. careers within AZA zoos and aquariums. affairs during its crucial early years, and Recipients illustrate a clear set of goals for It is named after Gary Clarke, former was instrumental in establishing the AZA their career path and actively seek ways director of the Topeka Zoo, and Clayton Management School courses still hosted to pursue excellence within their role at Freiheit, former president/CEO of Denver in Wheeling, WV to this day. Successful their facility and beyond to accomplish Zoo. Recipients of this scholarship applicants for the Margaret A. Dankworth these goals. This scholarship funds two demonstrate a zeal for mentorship and Management Scholarship exhibit emerging professional tuition awards, possess profound leadership potential strong leadership ability, or leadership one for an aquarium professional and one POSTER PRESENTATIONS within the zoo and aquarium industry. potential, and a pervasive commitment to for a zoo professional. This scholarship professional growth. covers the cost of tuition only to any non- Sponsor: Denver Zoo management related AZA course. A bongo calf bred as part of the Alliance for Sustainable Wildlife in its habitat at Freeport-McMoRan Audubon Species Survival Center.

For more information on AZA’s Scholarship Program please visit our scholarships page here: www.aza.org/scholarships.

AZA’s next scholarship cycle will begin in mid-May with applications due by mid-July. Additional details and submission dates will be shared in spring 2020. Transparent is the New Green Enclosing zoo’s since 1982 Visit us at Booth 307 to learn more

www.vector-foiltec.com Image: The New Mangrove Hall at Burgers’ Zoo POSTER PRESENTATIONS POSTER PRESENTATIONS

Posters will be on display during Exhibit Hall Hours in the rear of the Exhibit Hall. Authors of each poster will be present for discussion during the Poster Reception, Tuesday, September 10, from 5:30 PM – 7:00 PM. Beer, wine, and light appetizers will be served.

POSTERS ARE LISTED BY PRIMARY TRACK.

Connections of the Zoo Staff-Animal Bond and ANIMAL MANAGEMENT, HEALTH & WELFARE Ambassador Cheetah (Acinonyx jubatus) Welfare 21 • Brittany Fischer, Graduate Student, Center for Human- Age-related Changes in Behavior and Glucocorticoid Animal Interactions Research & Education at The Ohio Production by Somali Wild Ass Foals (Equus africanus State University somaliensis) 30 • Corinne Kozlowski, Endocrinologist, Saint Louis Zoo Designing and Collaborating for Pangolin Husbandry • Eli Baskir, Saint Louis Zoo Advancement 38 • Helen Clawitter, Saint Louis Zoo • Amy Roberts, Senior Curator of Mammals, Brookfield Zoo • Tim Thier, Saint Louis Zoo • Martha Fischer, Saint Louis Zoo Dig It: Facilitating Intrinsically Reinforcing Natural Behavior • David M. Powell, Saint Louis Zoo for Two Species of Mole Rats at the Philadelphia Zoo 43 • Cheryl S. Asa, Saint Louis Zoo • Michael Stern, Curator of Primates & Small Mammals, Philadelphia Zoo Analysis of Maternal Behaviors from Labor to Cub Removal in Captive Amur Leopards 7 Do Animal Care Staff Perceptions of Social Bonding • Teresa Sauer, Student, Fairfield University Predict Oxytocin Concentrations in Western Lowland • Alanna Goldy, Student Gorillas (Gorilla gorilla gorilla)? 12 • Morgan Hansen, Student • Austin Leeds, Research Manager, Disney’s Animal Kingdom • Jim Knox, Connecticut’s Beardsley Zoo • Mandi Schook, Science Operations Director, Disney’s • Rob Tomas, Connecticut’s Beardsley Zoo Animal Kingdom • Ashley Byun, Associate Professor, Fairfield University • Patricia Dennis, Epidemiologist, Cleveland Metroparks Zoo • Tara Stoinski, President and CEO/Chief Scientific Officer, Behavioral Responses of Tigers (Panthera tigris) to Dian Fossey Gorilla Fund International Olfactory Stimuli at the Bronx Zoo, New York 13 • Mark Willis, Department of Biology Chair, Case Western • Hannah Dancy, Masters Student, Columbia University Reserve University • Kristen Lukas, Director of Conservation & Science, Behavioral Thermoregulation in Asian Elephants at Cleveland Metroparks Zoo Audubon Zoo: Shade Seeking and Pool Usage 41 • Michael Rowe, Assistant Professor of Physiology, Do Evening Zoo Events Influence Daytime Activity of Dillard University Nearby Animals? 32 • Cathleen Cox, Zoo Research Director, Los Angeles Zoo Captive Populations as a Tool for Wildlife Research: & Botanical Garden Non-invasive Methods Assess the Stress Hormones and Health of Gentoo Penguins 29 Do Routine Human-Animal Interactions Have the • Jessica Karan, Graduate Student, College of Charleston Physiological Responses We Expect? 26 • Matthew Heintz, Research Associate, Detroit Zoological Cetacean Welfare Study: Accredited Institutions Unite Society to Continuously Improve the Welfare of Cetaceans in • Grace Fuller, Manager of Applied Animal Welfare Science, Zoos and Aquariums 31 Detroit Zoological Society • Lisa Lauderdale, Postdoctoral Fellow, Chicago Zoological • Stephanie Allard, Director of Animal Welfare, Detroit Society – Brookfield Zoo Zoological Society Change in Social Spacing in Captive Western Lowland Don’t Jinx It!: The Impact of Maternal Training on Gorillas During Reproductive Period 11 the Development of Natural Maternal Behaviors in a • Katherine Christie, Student, University of Georgia Naive 0.1 Mandrill 18 Changes in the Demographic and Genetic Status of • Courtney Eparvier, Curator of Primates and Sea Lions, AZA Animal Populations Over Time 10 Audubon Nature Institute • Judy Che-Castaldo, Research Scientist, Lincoln Park Zoo • Melissa Passman, Primate Animal Care Staff, Audubon Nature Institute Characterizing the Reproductive Biology of • Amanda Fyfe, Primate Animal Care Staff, Zoo-housed Bactrian Camels (Camelus bactrianus) Audubon Nature Institute Using Fecal Hormone Metabolite Analysis 22 • Katherine Fowler, Endocrinology Laboratory Associate, Lincoln Park Zoo

89 POSTER PRESENTATIONS POSTER PRESENTATIONS

Dynamic Lighting Modiﬁes Chuckwallas’ Individual Differences in Initiation of Pectoral Fin Contact (Sauromalus varius) Habitat Usage 2 Exchanges in Bottlenose Dolphins (Tursiops truncatus) 34 • Eli Baskir, Manager of Behavioral Sciences, Saint Louis Zoo • Riley Macgregor, Graduate Student, University of • Stephen Hammack, Herpetology Keeper, Saint Louis Zoo Southern Mississippi • Mark Wanner, Zoological Manager of Herpetology & • Kathleen Dudzinski, Dolphin Communication Project Aquatics, Saint Louis Zoo • Teri Bolton, Roatan Institute for Marine Sciences • Lauren Augustine, Curator of Herpetology & Director of the Ron Goellner Center for Hellbender Conservation, Investigating Chronic Wasting Disease Susceptibility of Saint Louis Zoo Endangered Cervids 36 • Jeff Ettling, Executive Director/CEO, Sedgwick County Zoo • Tolulope Perrin-Stowe, Ph.D. Candidate, UIUC • David Powell, Director of Research: Reproductive and Behavioral Sciences, Saint Louis Zoo Let the Early Bird Sleep in; Impacts of Reducing Overnight Lighting around Aviary 47 Effectiveness of a Screen Enclosure at Reducing Risk of • Michelle Wood, Research Associate, Arbovirus Transmission to Captive Penguins 14 Disney’s Animal Kingdom • Geneve Darnell, Supervisor of Birds, Jacksonville Zoo and Gardens Maintaining Exhibit Water Quality Saving Time and Space Using Inexpensive Sustainable Constructed Wetlands 23 Eight is GREAT – The Journey of Audubon Zoo’s • Kathleen Gries, Zoo Specialist, City of Baraboo Primate Team Successfully Completing Eight Great Ape Ochsner Park Zoo Transfers within 15 Months 19 • Courtney Eparvier, Curator of Primates and Sea Lions, Managing the Microbiome of Turtle Headstart Habitats 25 Audubon Nature Institute • Monique Hazemi, Graduate Student, John G. Shedd Aquarium and the University of Illinois at Urbana-Champaign Enrichment Evaluation Across Departments 39 • Angela Kent, Professor of Natural Resources and • Amy Roberts, Senior Curator of Mammals, Brookﬁeld Zoo Environmental Sciences and Program in Ecology, Evolution, and Conservation Biology Director, University of Illinois at Evolution in Animal Husbandry – Improving Welfare Urbana-Champaign for Animal Ambassadors 33 • William Van Bonn, Vice President of Animal Health, • Trinity Leiser, Outreach Programs Supervisor, John G. Shedd Aquarium Minnesota Zoo • Jennifer Pramuk, Animal Curator, Woodland Park Zoo

Exhibit Rotation and Access: The Simple Bear Necessities 3 Reducing the Amount of Food Waste Through Feeding • Laura Bernstein-Kurtycz, Graduate Research Associate, of Managed Populations at Busch Gardens Tampa Bay 17 Cleveland Metroparks Zoo • Nathan Edwards, Student, Colorado State University

Fast Cats Slow to Breed: A Review of Reproductive Overview of a Long-term Behavior and Welfare Research in Zoo-housed Cheetahs 40 Assessment of California Sea Lions 46 • Tori Roeder, Graduate Fellow, The Ohio State University • Madeline Winans, Masters Student, Columbus Zoo and Aquarium and The Ohio State University Gorilla R/R: It’s Time to Bring it Up Again 44 • Kaylin Tennant, Graduate Research Associate, Reproductive Analysis of a Female Jaguar (Panthera onca) 4 Cleveland Metroparks Zoo • Susan Bowers, Assistant Professor of Biological Sciences, • Elena Less, Associate Curator of Animals, Louisiana State University of Alexandria Cleveland Metroparks Zoo • Katelyn Mayeux, Student, Louisiana State University of • Pam Dennis, Veterinary Epidemiologist, Louisiana Cleveland Metroparks Zoo • Rebekah Riddle, DVM, Msc, Alexandria Zoological Park • Kristen Lukas, Director of Conservation and Science, • Jenny Sones, DVM, Ph.D., DACT, Louisiana State University Cleveland Metroparks Zoo • Clare Scully, MA, DVM, MS, DACT, Louisiana State University • Sean Perry, DVM, Louisiana State University Hibernation Behavior and Ethogram of Captive Asiatic Black Bear (Ursus thibetanus) 27 Retroﬁtting Existing Exhibits in Zoos and Aquariums 15 • Dong-Hyuk Jeong, Chief Veterinarian, Species Restoration • Geneve Darnell, Supervisor of Birds, Jacksonville Zoo Technology Institute, Korea National Park Service and Gardens

In the Eye of the Tiger, the Thrill is the Choice 37 Socioecology of Zoologically-housed Western Lowland • Charles Ritzler, Graduate Research Associate, Gorillas (Gorilla gorilla gorilla): Measuring Social Spacing Cleveland Metroparks Zoo and the Introduction of an Artiﬁcial Termite Mound 28 • Laura Bernstein-Kurtycz, Graduate Research Associate, • Caroline Jones, Doctoral Candidate in Psychology, Cleveland Metroparks Zoo University of Georgia • Kristen Lukas, Director of Conservation & Science, Cleveland Metroparks Zoo Spatial Intelligence Technology Insights to Inform • Diana Koester, Research Curator, Cleveland Metroparks Zoo Animal Wellness 35 • Mark Miller, FAIA, Principal, MKThink

90 POSTER PRESENTATIONS

The Ability of PGFM to Distinguish between Pregnancy BUSINESS OPERATIONS and Pseudopregnancy in North American River Otters (Lontra canadensis), Asian Small-clawed Otters (Aonyx Highlights of the 2019 Green Summit: cinereus), and Giant River Otters (Pteronura brasiliensis) 16 Evolving Plastic Policy – Increasing Impact 49 • Lauren Dubberley, Student, Colorado State University • Andrea Densham, Senior Director Policy & Advocacy, John G. Shedd Aquarium The Relationship between Coat Color and Dominance in Female Sable Antelope Over Time 45 Highlights of the 2019 Green Summit: Give a Sip 50 • Taylor Wilson, Student, Otterbein University • Karen Tingley, Director of Education, Wildlife Conservation Society Training American Black Bears for Voluntary Veterinary Care 20 Highlights of the 2019 Green Summit: Leveraging • Dakota Farquhar-Caddell, Associate Director of Student “Washed Ashore” to Reduce Single-use Plastics 51 Activities, Baylor University • Liz Larsen, Director of Conservation, Utah’s Hogle Zoo • Robert L. Reid, Director of the Baylor Chamber of Commerce, Baylor University Highlights of the 2019 Green Summit: Plastic Free EcoChallenge 52 Use of High Frequency Radio Frequency Identiﬁcation • Barb Revard, Director of Sustainability, Columbus Zoo Technology to Monitor Nest Usage in the Northern and Aquarium Carmine Bee-eater (Merops n. nubicus) 1 • Andrew Alba, Research Programs Specialist, Highlights of the 2019 Green Summit: Sustainability Disney’s Animal Kingdom Institute Collaboration 53 • Michael Hrabina, Global Product Marketing Manager, • Elizabeth Bagley, Director of Sustainability, FEIG Electronics, Inc. Steinhart Aquarium

Why Are You Doing That, How Can I Get You to do Highlights of the 2019 Green Summit: Winning the Fight Something Different, and How Can I Communicate That Against Single-use Plastic 54 to Others? Using ZooMonitor to Set Behavioral Goals for • David Wilke, Director of Facilities, Woodland Park Zoo Animals in Our Care 42 • Molly Selleck, Student, Colorado State University and Silicon Zoo: Technology, Innovation, Affordability, and You 55 Downtown Aquarium Denver • Jeremiah Gard, Director of Finance, Red River Zoo

Why Do Giant Anteaters Hate Weed Wackers? Exploring Who Wants to be a Zookeeper? A Sneak Peek at Anxiety Responses to Sound in the Giant Anteater Characteristics of Aspiring Zookeepers 56 (Myrmecophaga tridactyla) 5 • Robert Mendyk, Curator of Herpetology, Audubon Zoo • Ashley Byun, Associate Professor, Fairfield University • Dan Dembiec, Curator, Memphis Zoo • Allie Martin, Fairfield University • Ryan Remeik, Fairfield University • Jim Knox, Connecticut’s Beardsley Zoo CONSERVATION • Rob Tomas, Connecticut’s Beardsley Zoo • Jack Vees, Yale School of Music A Big Impact with a Light Touch: The Oakland Zoo • Laura McSweeney, Fairfield University California Trail 70 • Alyson Yarus, Associate Principal, Director of Animal Care Zookeeper and Visitor Perceptions at Pueblo Zoo: Projects, Noll & Tam Architects Rating Welfare of African penguins (Spheniscus demerus), Hyacinth Macaws (Anodorhynchus hyacinthinus), Acoustical Detection of Local, Free-flying Bats in African Painted Dog (Lycaon pictus), and Camels Zoos: An Engaging Technique for Bat Education and (Camelus bactrianus and Camelus dromedarius) 24 Conservation 69 • Suzie Halvorson, Student, Pueblo Zoo and Colorado • Jericho Whiting, Professor of Wildlife Ecology, Brigham State University Young University-Idaho

Behavioral Compatibility Between the Golden Lion AQUARIUM AFFAIRS Tamarin (Leontopithecus rosalia) and Goeldi’s Marmoset (Callimico goeldii) 9 Flip or Flop: Mote’s Journey Through DIY • Rebecca Lyons, Student, Fairfield University Exhibit Upgrades 48 • Kenneth Fernandez, Student, Fairfield University • Heather Hooper, Senior Aquarium Biologist/Aquarium • John Cahill, Student, Fairfield University (at the time of Dive Safety Officer, Mote Marine Laboratory & Aquarium the project) • Mike Collins, Curator of Exhibits, Mote Marine Laboratory • Ashley Byun, Associate Professor, Fairfield University & Aquarium • Rob Tomas, Associate Curator of Education, Connecticut’s Beardsley Zoo • Jim Knox, Curator of Education, Connecticut’s Beardsley Zoo

Carrion for Vultures: A Wildlife Conservation Project to Protect Botswana’s Vultures 67 • Erin Stotz, Community Conservation Manager, Denver Zoo

91 POSTER PRESENTATIONS POSTER PRESENTATIONS

Conservation Genomics: Using Genome-Wide Markers The Power of Social Network Analysis: Understanding to Assess and Improve Species Translocations 59 How the Endangered Red Siskin is Trafficked in • Samantha Capel, Graduate Student, University of Illinois Venezuela and Beyond 66 at Urbana-Champaign • Kathryn M. Rodríguez-Clark, Population Ecologist, Smithsonian’s National Zoo and Conservation Biology Conservation of the Endangered Curassows through Institute, and Affiliate Professor, George Mason University Interspecific Germ Cell Transplantation 63 • Arlene B. Cardozo-Urdaneta, Research Professional, • Ricardo Pereira, Assistant Professor, College of Venezuelan Institute of Scientific Research, and Associate Veterinary Medicine and Animal Sciences – Researcher, Provita University of São Paulo – Brazil • Lisandro Moran, Research Professional, Venezuelan Institute of Scientific Research Exploring Conservation Actions in Support of North • Leonel Ovalle, Curator of the Red Siskin Conservation Center, American Migratory Songbirds: A Columbus Zoo and Provita Aquarium and North American Bird Conservation • Miguel Ángel Arvelo, Coordinator, Red Siskin Initiative Initiative Collaboration 58 • Jesús Morales-Campos, Data Analyst, Provita • Nadya Bennett, Audience Research and Interpretive • Brian Coyle, Program Manager, Smithsonian Conservation Specialist, Columbus Zoo and Aquarium Commons • Michael J. Braun, Research Scientist, National Museum of Engaging Local Communities to Create Social and Natural History, Smithsonian Institution and Adjunct Professor, Ecological Change: Lessons from Project Dragonfly’s University of Maryland Advanced Inquiry Program 64 • Ada Sánchez-Mercado, Associate Researcher, Provita • Karen Plucinski, Assistant Director of AIP Program, Project Dragonfly, Miami University Stepping Beyond Support into Conservation Action • Kathryn Atkins, Assistant Manager of Professional and Impact 57 Development, Wildlife Conservation Society • Amy Levine, Ph.D., Director of Field Conservation • Mackenzie Borau, Conservation Program Manager/ Programs, Denver Zoo Graduate Program Advisor, San Diego Zoo Global • Rhiannon Schultz, Senior Research Associate, San Diego To Bee or Not to Bee 60 Zoo Global • Dominique Fleitas, Assistant Curator of Louisiana • Katie Remine, Science & Conservation Education Swamp/Jaguar Jungle, Audubon Zoo Supervisor, Woodland Park Zoo • Ryan Driscoll, Science Education Outreach Coordinator, Turning Passion into Conservation Action 62 Woodland Park Zoo • Terra Manasco, Conservation Manager, Birmingham Zoo • Kevin Matteson, Associate Director of MA/MAT Program, Project Dragonfly, Miami University DEVELOPMENT/FUNDRAISING & MEMBERSHIP Friends Without Benefits? Observations of Red Panda Mating Behaviors 6 Can’t Buy Me Love? Do Transactional Fundraising • Sean Coleman, Student, Fairfield University Campaigns Work? 71 • David Dennaro, Fairfield University • Cressie Lewis, Individual Gifts Manager, Zoo Atlanta • Jim Knox, Connecticut’s Beardsley Zoo • Rob Tomas, Connecticut’s Beardsley Zoo Out of the Lab and Into the Limelight: • Ashley Byun, Associate Professor, Fairfield University Using Micro-Donation Fundraising and Education to Bring Our Conservation Stories to the Public 72 Leveraging Visitor Pre-Dispositions to • Elise Bernardoni, Senior Manager, Education Programs, Do More for Wildlife 65 Friends of the National Zoo • Shelley Rank, Research & Evaluation Associate, Wildlife Conservation Society EDUCATION Sibling Rivalry: An Analysis of Pack Dynamics in a Newly Formed Pack of Captive Canis Lupus Baileyi 8 Assessing the Perceptions and Visitor Outcomes of • Alanna Goldy, Student, Fairfield University Cheetahs used as Ambassador Animals 85 • Teresa Sauer, Student, Fairfield University • Brian Ogle, Assistant Professor, Anthrozoology, • Morgan Hansen, Student, Fairfield University Beacon College • Jim Knox, Connecticut’s Beardsley Zoo • Nick Nelson, Beacon College • Rob Tomas, Connecticut’s Beardsley Zoo • Ashley Byun, Associate Professor, Fairfield University Bringing Life to The Lion King at Disney’s Animal Kingdom 87 Small Gatherings, Big Changes 61 • Jon Ross, Animals in Film & TV Coordinator, • Jessie Lowry, Director of Conservation and Research, Disney’s Animals, Science and Environment Blank Park Zoo Connecting Citizen Science, Animals, and Eclipses 86 The Conservation Trinity: A Three Point Scope for the • Elise Ricard, Public Programs Presenter Supervisor, Development of a Research & Conservation Department 68 California Academy of Sciences • Pedro Villarreal, Wildlife Behaviorist, The Texas Zoo

92 POSTER PRESENTATIONS

Corporate Team Building: Meaningful Fun that Can Zoo House Rock: Salisbury University and The Salisbury Show You the Money 74 Zoo: Development of Mutually Beneficial Programs 79 • Gillian Cardwell, Supervisor, Outreach Education, • Mary Gunther, Instructor, Salisbury University Calgary Zoo • Melissa Ledingham, Corporate Program Coordinator, Zoo Staff and Volunteer Professional Development in Calgary Zoo Informal Science Learning 90 • Lisa-Anne DeGregoria Kelly, Ph.D., Senior Manager of Earth Is Blue: Bringing Ocean Treasures to You 77 Education Strategies and Research, Chicago Zoological • Claire Fackler, National Education Liaison, NOAA Office Society – Brookfield Zoo of National Marine Sanctuaries • Marilyn Brink, Manager, Professional Development and Early Childhood, Chicago Zoological Society – Brookfield Zoo Engaging Visitors in NASA Science with GLOBE Observer 84 • Cory Wilcox, Service Representative, Conservation, Education, • Heather Mortimer, Graphic Designer and Technical Writer, & Training, Chicago Zoological Society – Brookfield Zoo NASA/SSAI/GLOBE Observer

Measuring Educator Science Attitudes: Survey Implications TRENDS & MORE for Professional Development Assessment 73 • Alexandra Beauchamp, Curatorial Science Fellow, Wildlife Accessibility for All – A New Network Serving Guests Conservation Society with Special Needs 91 • Tom Naiman, Director of Education, The Maritime Quick Evaluation Strategy to Determine Effectiveness Aquarium at Norwalk of Programs 81 • Bonnie Newman, Education Supervisor, The Maritime • Emily Kalnicky, Evaluation and Research Specialist, Aquarium at Norwalk Minnesota Zoological Gardens Best of Safety Summit 2019 98 Stafﬁng a District-Wide MWEE Through Partnerships • David Ruhl, Chief Operating Ofﬁcer, Riverbanks Zoo Between Aquariums and Colleges/Universities 80 and Garden • Symone Johnson, Program Lead, National Aquarium • Rob Lewis, Disney’s Animal Kingdom

STEM at the Zoo: Successes and Next Steps 78 Discover the Biodiversity Heritage Library 92 • Liz Gilles, School Programs Supervisor, Minnesota Zoo • Stephen Cox, Branch Librarian, Smithsonian’s National • Rhiannon Mulligan, Education Program Manager, Zoological Park & Conservation Biology Institute, John Ball Zoo Smithsonian Institution (ORCID 0000-0003-4643-2768) • Jacqueline E. Chapman, Digital Librarian, Smithsonian The Effects of Education at Turpentine Creek Libraries, Smithsonian Institution (ORCID 0000-0002- Wildlife Refuge: Assessing Change in Visitors’ 3458-6009) Knowledge and Attitudes 75 • Kate Chapman, Clinical Assistant Professor, Enrichment for Animals… and for Students: How a University of Arkansas New University Course Engages Local Students in Zoo Animal Welfare 96 The Half-Earth Project, Engaging Public and • David Orban, Animal Excellence Manager, Educator Audiences in a Transcendent Biodiversity Cincinnati Zoo & Botanical Garden Conservation Goal 82 • Dennis Liu, Vice President for Education, E.O. Wilson Community Relationships & Conservation Leadership 89 Biodiversity Foundation • Sarah Breen Bartecki, Senior Vice President of Conservation Programs, Research, and Funding, The Mutualistic Benefits of an Educational Affiliation Chicago Zoological Society – Brookfield Zoo with a Zoological Facility 88 • Lisa-Anne DeGregoria Kelly, Ph.D., Senior Manager of • Anastasia Wheeler, Safari Supervisor, Six Flags Great Education Strategies and Research, Chicago Zoological Adventure Society – Brookfield Zoo • Jacqueline Barnicle, Supervisor of Animal Training, Six Flags Great Adventure There Is More to Signage Than Meets the Eye… • Lindsay R. Mehrkam, Ph.D., BCBA-D, Assistant Professor, Guest Perception of Visual Overload in Relation Monmouth University to Purchasing Decisions 97 • Abigail Pope, Audience Research and Interpretive The Value of Indoor Nature Play Spaces 76 Content Assistant, Columbus Zoo and Aquarium • Josh Dodson, Interpretation Manager, Indianapolis Zoo • Nadya Bennett, Audience Research and Interpretive Content Specialist, Columbus Zoo and Aquarium Wildlife CSI: Empowering Youth to Fight Illegal Wildlife Trade 83 Participatory Design Tools for Audience Engagement 95 • Sarah Metzer, Education Specialist, U.S. Fish and • Emily O’Hara, Curator of Exhibit Design, Wildlife Service Detroit Zoological Society • Leah Schrodt, Interpretive Lead, Oregon Zoo Partnership, U.S. Fish and Wildlife Service Seizing the Awe-portunity: Developing an Instrument to Find Awe at the Denver Zoo 94 • Brian O’Connell, Student, Colorado State University

93 POSTER PRESENTATIONS POSTER PRESENTATIONS

Supporting Access to Zoological Literature: Article Providing Husbandry Care for a Disabled Geriatric Deﬁnition in the Biodiversity Heritage Library 93 Rescue Sea Lion 110 • Stephen Cox, Branch Librarian, Smithsonian’s National • Kyle Hetzel, Marine Mammal Animal Care Specialist, Zoological Park & Conservation Biology Institute, Six Flags Discovery Kingdom Smithsonian Institution (ORCID 0000-0003-4643-2768) • Jacqueline E. Chapman, Digital Librarian, Smithsonian The Chicago Zoological Society’s Dolphin Welfare Libraries, Smithsonian Institution (ORCID 0000-0002- Program: Using Surveys to Assess Welfare for 3458-6009) Bottlenose Dolphins (Tursiops truncatus) 111 • Joel Richard, Head of Web & IT Services, Smithsonian • Nicole Booton, Marine Mammal Animal Care Specialist, Libraries, Smithsonian Institution; Technical Coordinator, Chicago Zoological Society – Brookﬁeld Zoo Biodiversity Heritage Library (ORCID 0000-0002-4589-2351) • Katerina Ozment, Student, University of Oklahoma The Extinction of the Male California Sealion’s (ORCID 0000-0003-2865-3735) Aggressive Behavior Using DRO 112 • Taylor G. Smith, Student, Bowie State University • Takaya Maruno, Trainer, Katsurahama Aquarium (ORCID 0000-0003-2995-7511) Trainer Ratings of Individual Differences of Voices From The Arctic: Who’s Watching? 100 Marine Mammals 113 • Erin Tate, Conservation Audience Research and Evaluation • Heather Hill, Professor, St. Mary’s University (CARE) Associate, Saint Louis Zoo What Does Touch or Lack of Touch Tell us About Weather and Its Impacts on Zoo Visitation 99 Cetaceans in Human Care? 114 • Zachary Sandler, Student, Colorado State University • Heather Hill, Professor, St. Mary’s University

You See Right Through Me! Voluntary Radiographs with California Sea lions (Zalophus californianus) 115 IMATA • Amanda Perry, Sea Lion Keeper, Houston Zoo A Pygmy Killer Whale Social Structure Analysis 101 • Martin Crawford, Marine Mammal Trainer and Rescue and Rehab Specialist, Institute for Marine Mammal Studies

An Old Dolphin and a New Behavior: A Surprising Twist on an Established Open Water Training Protocol 102 • George Kieffer, Director of Dolphins and Programs, Dolphin Academy Curacao

Dolphins Can Identify Conspeciﬁcs Using Urine Cues: Experimental Evidence Gathered Through Cross-modal Playbacks 103 • Samantha Sheppard, Oklahoma State University

Eye Spy Inside: Behavioral Training of an Endoscopy for Preventative Health Care with a Beluga (Delphinapterus leucas) 104 • Lindsey Nelson, Senior Trainer of Cetaceans & Pinnipeds, Mystic Aquarium

Human Perception of Dolphins in Captivity 105 • Alexander Sweet, Student, Beacon College

Interpreting the “Minds in the Water” – Incorporating Research Topics into Everyday Public Presentations 106 • Emily Guarino, Director of Research Training & Data Collection, Dolphin Research Center

Olfactory Training: Using a Polar Bear’s Best Sense in Behavior Modiﬁcation 107 • Christina Caporale, Zookeeper, North Carolina Zoo

One-eyed Wonder: Training a Visually-impaired Harbor Seal (Phoca vitulina) on a Cognitive Task 108 • Lauren Miller, Biologist, Moody Gardens

Preliminary Results from Photo Identiﬁcation Surveys of Amazon River Dolphins of the Lower Rio Negro in Brazil 109 • Suzanne Smith, Executive Director, Amazon River Dolphin Conservation Foundation (ARDCF) 94

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98 EXHIBITORS

Aquatic Exhibits International 612 Beach Frames 344 Bricklive 219 www.aquaticexhibitsintl.com www.beachframes.com www.livecompanygroup.com 14217 Wild Tree Ave. SE. 1015 Atlantic Blvd., #342 3 Park Court Port Orchard, WA 98367 Atlantic Beach, FL 32233 West Byﬂeet, KT 146SD (909) 907–2219 (800) 469–1304 +4 (414) 204 8 8993 [email protected] [email protected] [email protected] AEI designs and builds custom aquariums American handcrafted, sustainable, Bricklive’s range of toy brick shows and aquatic venues in zoos and aquariums reclaimed wood, destination, name drop feature life-sized models of living all over the world. picture frames that can be personalized. creatures and dinosaurs.

Aquatic Solutions, LTD 230 Beanstalk Builders 445 BYXS Commercial 641 www.aquaticsolutions.com www.beanstalkbuilders.com www.byxscommercial.com 800 Cristich Lane P.O. Box 8357 10835 Sorrento Valley Road Campbell, CA 95008 Morganton, NC 28680 San Diego, CA 92121 (408) 866–1973 (828) 443–6964 (630) 768–6978 [email protected] [email protected] [email protected] Aquatic Solutions: underwater repair We design and build highly unique and Nation’s largest supplier of natural and technologies and underwater exhibit repairs. natural adventure parks, playgrounds synthetic tropical themed materials. and zip lines. Asahi/America, Inc. 620 Carl Stahl DecorCable 225 www.asahi-america.com Billings Productions Inc. 625 www.decorcable.com 655 Andover St. www.billingsproductions.com 8080 S. Madison St. Lawrence, MA 01843 1277 Andrews Parkway Burr Ridge, IL 60527 (781) 321–5409 Allen, TX 75002 (312) 474–1100 [email protected] (972) 562–7265 [email protected] Asahi is the leading supplier of [email protected] S.S. cable mesh systems for exhibit thermoplastic valves, actuators and Billings Productions is a world leader enclosures for large cats and primates, pipe for life support systems. in the design and development of aviaries and more. animatronic exhibits. ASI-American Sealants, Inc. 519 Carter2 Systems, Inc. 730 www.amsealinc.com Birdly VR 711 www.carter2systems.com 2483 Riverside Parkway www.birdlyvr.com P.O. Box 6206 Grand Junction, CO 81505 1421 Sherman Ave., Suite 101 Beaverton, OR 97007 (970) 523–6001 Evanston, IL 60622 (207) 323–2154 [email protected] (203) 769–5603 [email protected] Acrylic/Glass Experts, FRP manufacturers, mkatz@gsfilms.com Visit our booth to see the stable grazer installation, leak repair, waterproofing and Birdly is a one-of-a-kind full-body automated hay feeder and our line of maintenance. virtual reality experience for museums, zoo equipment! zoos and aquariums. AST 204 Catchmaster 506 www.astfilters.com Blackbaud 719 www.catchmasterpro.com 108 Industrial Ave. www.blackbaud.com 75 E. Second St. New Orleans, LA 70121 65 Fairchild St. Bayonne, NJ 07002 (504) 837–5585 Charleston, SC 29492 (917) 533–8723 paul.beague@astfilters.com (843) 654–3118 [email protected] AST Bead Filters are high flow, high load michael.griffi[email protected] We are a pest control product clarifiers in avian, mammal, reptile and Build and grow lifelong, loyal patron manufacturer specializing in rodents, sand BW reclamation. relationships with Blackbaud arts and insects and mosquitos. cultural solutions. Atlantic/Pacific 110 Cemrock 515 www.atlanticpacificus.com Boxed Water Is Better 626 www.cemrock.com 23 Brown St. www.boxedwaterisbetter.com 4790 S. Julian Ave. North Kingstown, RI 02852 135 Manufacturers Drive Tucson, AZ 85714 (401) 294–9570 Holland, MI 49424 (520) 571–1999 [email protected] (281) 732–1241 [email protected] Atlantic/Pacific supplies quality fish and [email protected] For over 40 years Cemrock has been a seafood products for animal nutrition At Boxed Water, we provide pure water leader in the fabrication of artificial exhibitry. worldwide. in a sustainable, paper-based alternative to plastic bottles.

99 EXHIBITORS EXHIBITORS As of August 22, 2019. Published as provided by exhibiting companies.

Centaman 425 ClearSpan Fabric Structures 508 Corners Limited 502 www.centaman.com www.clearspan.com www.cornerslimited.com 17 N. State St. 1395 John Fitch Blvd. 841 Gibson St. Chicago, IL 60602 South Windsor, CT 06074 Kalamazoo, MI 49001 (312) 257–3697 (860) 528–1119 (269) 345–7599 [email protected] [email protected] [email protected] Integrated point of sale, webstore, ClearSpan Fabric Structures designs and We specialize in the design and fabrication kiosk and mobile ticketing. manufactures building solutions for the of custom enclosures for birds and small zoo industry. mammals. Central Nebraska Packing, Inc. 412 www.nebraskabrand.com CMP 109 COST of Wisconsin, Inc. 505 P.O. Box 550 www.c-m-p.com www.costofwisconsin.com North Platte, NE 69103 36 Herring Road 4201 Highway P (308) 532–1250 Newnan, GA 30265 Jackson, WI 53037 [email protected] (770) 632–7112 (206) 223–5777 Nebraska Brand Exotic Carnivore Diets [email protected] [email protected] since 1971. CMP Commercial is a leading producer Since 1957, COST has been an award- in cutting-edge aquatics solutions for winning industry leader in exhibit Chance Rides 437 commercial applications. fabrication. www.chancerides.com 4219 W. Irving St. Cobalt International 237 Courtney Collection 702 Wichita, KS 67209 www.cobaltaquatics.com www.courtneycollection.com (316) 789–7792 624 Wilkerson Road 2450 Van Ness Ave. [email protected] Rock Hill, SC 29730 San Francisco, CA 94109 Chance Rides is an American manufacturer (803) 591–9500 ext. 106 (415) 845–0284 of coasters, rides and people movers, the [email protected] [email protected] ‘Art of Movement!’ Cobalt produces high quality foods for Courtney Collection have special hand the fish, aquarium, and aquatic species crafted products that can be tailored to Chattanooga, a DJO Brand 113 industries. your zoo or aquarium. www.djoglobal.com 1430 Decision St. Cognitive Surplus 635 Craft Culinary Concepts 334 Vista, CA 92081 www.cognitivewholesale.com www.craftculinary.com (423) 305–1793 6700 N. New York, #300 1 Cardinals Drive [email protected] Portland, OR 97203 Glendale, AZ 85305 Supporting the veterinary industry as (541) 363–7535 (480) 440–7171 the world’s largest manufacturer of [email protected] [email protected] rehabilitation equipment. Stationery and lifestyle goods inspired Hand crafted food and beverage your by science with respect for our planet guests deserve! Cheyenne Mountain Zoo 351 and community. www.cmzoo.org/palmoil Custom Tails Jewelry 115 4250 Cheyenne Mountain Zoo Road Cold River Mining 233 www.customtailsjewelry.com Colorado Springs, CO 80906 www.ColdRiverMining.com 466 Edgewood Road (719) 424–7853 P.O. Box 501 Venice, FL 34293 [email protected] Turners Falls, MA 01376 (305) 240–3254 CMZ Palm oil awareness: sharing tools and (216) 466–2968 [email protected] information about sustainable palm oil. [email protected] Customized dolphin, whale tail, sea lion Gemstone mining activity – Come see how flippers, paws, turtle pendants for stores Chinese Lantern Festival 732 to get gemstone mining into your zoo for and individuals. www.chineselanternfestival.com zero down. 4160 NW 1st Ave, Suite 16 DesignLeveL 742 Boca Raton, FL 33431 Convergence.net 251 www.designlevelarchitecture.com (561) 717–5196 www.convergence.net 2690 W. Dublin-Granville Road [email protected] 6 Journey, Suite 170 Columbus, OH 43235 The lantern festival is an outdoor, walk- Aliso Viejo, CA 92656 (614) 354–3021 through exhibition. (949) 716–8322 [email protected] [email protected] DesignLeveL is an architecture firm Classic Escapes, Inc. 630 Convergence offers a full range of cloud specializing in zoo and aquarium animal www.classicescapes.com based ticketing, registration, F&B and retail. hospitals. 58–25 Queens Blvd. Woodside, NY 11377 (718) 280–5000 [email protected] Classic Escapes is a family owned boutique travel company. 100 EXHIBITORS

Digonex Automated Dynamic Pricing 304 EarthCam 205 Event Network 332 www.digonex.com www.earthcam.com www.eventnetwork.com 40 Monument Circle, Suite 500 650 E. Crescent Ave. 9606 Aero Drive Indianapolis, IN 46204 Upper Saddle River, NJ 07458 San Diego, CA 92123 (469) 371–3793 (201) 488–1111 (858) 222–6100 [email protected] [email protected] [email protected] Your dynamic pricing partner. EarthCam is the global leader in providing Event Network is the leading operator webcam content, technology and services. of experiential retail in North America. Dinoscapes 644 www.dinoscapes.com EcoFINISH High Performance Coatings 725 Eye Catch Signs Limited 624 20991 Pinar Trail www.ecofinishcoatings.com www.eyecatchsigns.com Boca Raton, FL 33433 415 Constance Drive 101 Roxbury Crescent (561) 251–7323 Warminster, PA 18974 Halifax, NS B3M4S9 [email protected] (602) 743–6088 (902) 789–5518 Special exhibits to help attract kevin.lane@ecofinishcoatings.com [email protected] additional attendance. EcoFINISH® provides thermally applied Eye Catch Signs designs and manufactures finishes for any surface. Protection, beauty, tactile and braille maps. Dolphin Research Center and safety. Training Institute 213 Feather Friendly Technologies, Inc. 216 www.dolphininstitute.edu Edge Concrete Construction LLC 121 www.featherfriendly.com 58901 Overseas Highway www.edgeconcretellc.com 10 Butterick Road Grassy Key, FL 33050 12615 Mukilteo Speedway Toronto, ON M8W 3Z8 (305) 289–1121 ext. 235 Lynnwood, WA 98087 (888) 874–1755 [email protected] (425) 328–7386 [email protected] Licensed and accredited educational [email protected] Feather Friendly Technologies Inc. – programs for trainers and those who wish Edge Concrete Construction, LLC is for the prevention of bird collisions. to become trainers. an artistic shotcrete and themed Proud member of the AZA! environments contractor. DONCHAMP Acrylics 740 Frontiers North Adventures 613 www.donchamp.com Emery Winslow Scale Company 231 www.frontiersnorth.com 186 Tongjiang Road Economic www.emerywinslow.com P.O. Box 40063, RPO Lagimodiere Development Zone 73 Cogwheel Lane Winnipeg, MB R2C4P3 Taixing City, Jiangsu 225400 Seymour, CT 06483 (204) 949–2050 +0 (086) 180 3 67 8 9990 (203) 881–9333 ext. 11 [email protected] [email protected] [email protected] At Frontiers North Adventures we host DONCHAMP® is China’s largest acrylic Scales to weigh animals! Lifetime load our guests on expert-guided trips into block producer and leader in the supply cell guarantee. Canada’s north. of East Asian aquariums. Encurate 333 Gateway Ticketing Systems, Inc. 424 Doppelmayr USA, Inc. 208 www.encurate.com www.gatewayticketing.com www.doppelmayrusa.com 20 N. Wacker Dr. 445 County Line Road 3160 W. 500 S. Chicago, IL 60606 Gilbertsville, PA 19525 Salt Lake City, UT 84104 (630) 320–0451 (610) 473–4128 (303) 898–4758 [email protected] [email protected] [email protected] Be everyone’s favorite zoo or aquarium! Gateway is so much more than just Engineering and manufacturing of Provide an easier, more engaging visit ticketing. Admission control. Revenue chairlifts, surface lifts, tramways, funiculars with a mobile app. Generation. 24/7/365 support! and gondolas. Endureed Synthetic Thatch 518 GLORY 106 E/M Group 409 www.endureed.com www.glory-global.com www.emgroup.com 313 SW. Windswept Glen 3333 Warrenville Road, Suite 310 3045 Kingston Court, Suite I Lake City, FL 32024 Lisle, IL 60532 Peachtree Corners, GA 30076 (970) 556–2348 (630) 577–1024 (604) 277–0707 [email protected] [email protected] [email protected] Roofing can be ugly and expensive. Global leaders in cash automation solutions. EMG provides amazing exhibitions with Endureed is durable and authentic scenic environments, stunning artifacts thatched roof you’ll be proud of. and engaging stories.

101 EXHIBITORS EXHIBITORS As of August 22, 2019. Published as provided by exhibiting companies.

GOPO Trains 242 IAAPA 433 IPEX USA, LLC 720 www.gopotrains.com www.iaapa.org www.ipexna.com 3355 19th Ave SW 9205 Southpark Center Loop, Suite 300 1425 N. Service Road E., Unit 3 Naples, GA 34117 Orlando, FL 32819–8651 Oakville, ON L6H 1A7 (239) 315–3365 (321) 319–7671 (800) 463–9572 [email protected] [email protected] [email protected] GOPO Trains is a European manufacturer The Global Association for the IPEX USA, LLC offers a complete line of of ‘people movers’ since 1986 – now built attractions industry. thermoplastic piping products for zoos in USA! and aquariums. Ideum 642 GP Designs, Inc. 331 www.ideum.com Jocelyn Russell, LLC – Wildlife Artist 715 www.gpdesigns.biz 2469 Corrales Road, Building C www.wildlifebronzes.com 318 E. 12th St. Corrales, NM 87048 P.O. Box 1412 Marion, IN 46952 (505) 792–1110 ext. 7009 Friday Harbor, WA 98250 (765) 661–5664 [email protected] (360) 317–4067 [email protected] We create meaningful experiences and [email protected] Commercial Halloween, Christmas and interactives, combining traditional exhibits Monument sculptor for Audubon Zoo’s other holiday and custom decorations and technology. elephants and lions, and recently, AND metal plasma art. ‘Secretariat’ at 11 feet tall! Imagine Exhibitions, Inc. 320 Green Value US 609 www.imagineexhibitions.com Jolt Lighting 217 www.greenvalueus.com 2870 Peachtree Road, #418 www.joltlighting.com 15001 35th Ave. W., #23–105 Atlanta, GA 30305 4310 E. 142nd St. Lynnwood, WA 98087 (404) 808–7578 Grandview, MO 64030 (618) 412–1000 [email protected] (775) 538–6533 [email protected] Imagine Exhibitions is currently producing [email protected] Green Value a handmade fair-trade eco- over 35 unique exhibitions worldwide. Jolt Lighting is a provider of fun, animated friendly paper product supplying company Christmas lighting displays that wow and based in the Seattle area. Immotion VR 545 create impact. www.immotiongroup.com Handsome Little Devils – 1067 Gayley Ave. K&K Insurance Group, Inc. 637 Conservation Celebrations 249 Los Angeles, CA 90024 www.kandkinsurance.com www.handsomelittledevils.com (310) 208–2324 P.O. Box 2338 1477 Raleigh St. [email protected] Fort Wayne, IN 46804 Denver, CO 80204 Provides zoos and aquariums immersive (260) 459–5921 (720) 299–1264 ‘out-of-home’ VR experiences. [email protected] [email protected] K&K is a leading provider of insurance Entertaining, interactive performances International Board of Credentialing & coverage for zoos and aquariums in the U.S. inspiring guests to support your Continuing Education Standards 241 conservation efforts. www.ibcces.org Karma Payments 221 4899 Belfort Road, Suite 190 www.karmapayments.com Holbrook Travel 705 Jacksonville, FL 32256 860 E. 4500 S., Suite 315 www.holbrooktravel.com (904) 508–0135 Salt Lake City, UT 84106 3540 NW. 13th St. [email protected] 1 (800) 838–8651 Gainesville, FL 32609 Access grants and program funding, fl[email protected] (800) 451–7111 improve guest experience and empower A new standard in nonprofit donations. [email protected] staff with autism certification. Karma Payments provides powerful Educational, experiential small-group travel donation management tools. for zoo and aquarium members, donors International Cordage 305 and staff. www.international-cordage.net KEEN Footwear 633 2240 S. 17th St. www.keenfootwear.com Hurricane Simulator 348 Phoenix, AZ 85034 515 NW. 13th Ave. www.hurricanesimulator.com (503) 819–8752 Portland, OR 97209 2804 N. 36th St. [email protected] (503) 545–8235 Tampa, FL 33605 Net manufacturing and installation – [email protected] (813) 316–8747 animal containment/enrichment/transport, KEEN is a values-led, independent [email protected] kids climbs, bridges and railing. footwear brand from Portland, Oregon. Bring Wild Winds to your zoo or aquarium! Free! Fun! Educational! Easy! Revenue share!

102 EXHIBITORS

Kentec Composites 105 Landmark Studio & Design 645 Max-R 603 www.kenteccomposites.com www.landmarkstudio.com www.max-r.com 19054 Crowley Eunice Highway W184 S8425 Challenger Drive W248 N5499 Executive Drive Crowley, LA 70526 Muskego, WI 53150 Sussex, WI 53089 (281) 980–8393 (888) 839–3853 ext. 10 (888) 868–6297 [email protected] [email protected] [email protected] We supply fiberglass grating, handrails, Landmark Studio & Design is at the Max-R is the innovator of the customized ladders, and structural systems. forefront of custom, sustainable waste waste and recycle bins. and recycling solutions. Kern Studios 708 Mazuri Exotic Animal Nutrition 440 www.kernstudios.com Lazy Lizard Travel 736 www.mazuri.com 1380 Port of New Orleans Place www.lazylizardtravel.com 1080 County Road F, MS 5380 New Orleans, LA 70130 101 Painted Fall Way Shoreview, MN 55126 (504) 321–6008 Cary, NC 27513 (636) 742–6143 [email protected] (919) 463–8009 [email protected] Kern Studios produces custom 3-D props, [email protected] MAZURI Exotic Animal Nutrition. themed environments and parade floats. Su and Keith are the dynamic duo that run this high touch specialist boutique McRoberts Sales Co., Inc. 325 Kessil Lighting 512 travel agency. www.mcrobertssales.com www.kessil.com P.O. Box 489 1689 Regatta Blvd. LGL Animal Care Products, Inc. 436 Ruskin, FL 33575 Richmond, CA 94804 www.lglacp.com (813) 645–2561 (510) 620–5204 721 Peach Creek Cut Off Road [email protected] [email protected] College Station, TX 77845 Distributor of frozen whole round fish, LED Aquarium Lighting with proven (979) 690–3434 shrimp, and shellfish for animal dietary spectrums for coral or plant growth, [email protected] needs. great shimmer and color mixing. LGL Animal Care Products, Inc. is a recognized leader in the manufacturing Meds for Vets Pharmacy 220 KMIT Solutions 441 of animal housing. www.medsforvets.com www.kmitsolutions.com 9550 S. State St. 1955 Midway Drive LIVENTIA 327 Sandy, UT 84070 Twinsburg, OH 44087 www.liventia.net (801) 255–7666 (330) 425–2550 ext. 300 12500 Network Blvd., Suite 201 [email protected] [email protected] San Antonio, TX 78249 Meds for Vets is a compounding pharmacy Integrated ticketing, membership, point (956) 960–8702 serving the veterinary profession for nearly of sale and reservation solutions for [email protected] 2 decades. attractions! LIVENTIA – Biotechnology company – 100% natural solutions for your Minotaur Mazes 212 KONG/dba KVP International Inc. 743 aquarium needs. www.minotaurmazes.com www.kvpinternational.com 912 NW. 63rd St. 15180 W. 50th Drive Madewell Products Corporation 514 Seattle, WA 98107–2214 Golden, CO 80403 www.madewell.net (317) 354–3237 (303) 216–2626 7561 Industrial Court [email protected] [email protected] Alpharetta, GA 30004 Immersive and traveling exhibitions – KONG zoo products *NEW* “BIG BIG” (770) 475–8199 outdoors and in – for zoos, aquariums, KONG rubber enrichment for zoo and [email protected] botanical gardens and museums. aquamarine animals. Madewell manufactures products for waterproofing new and existing zoo and MyFamily USA 541 Lancer Hospitality 232 aquarium structures. www.myfamilyusa.com www.lancercatering.com 651 Gadson St. 1415 Mendota Heights Road Mahi International 521 Groveland, FL 34736 Mendota Heights, MN 55120 www.mahiint.com (352) 366–0133 (774) 644–4915 5700 West Minnesota St., B2 [email protected] [email protected] Indianapolis, IN 46241 Let your customer take home a Cultural attractions, business centers, (317) 552–2161 personalized gift from their visit to your schools and healthcare facilities – these are [email protected] zoo or aquarium! just a few of the many clients we serve! Mahi International, supply and fabrication of large format acrylic, FRP tanks and filtration systems.

103 EXHIBITORS EXHIBITORS As of August 22, 2019. Published as provided by exhibiting companies.

Nassal 513 Oak Island Creative 621 Ozone Water Systems, Inc. 531 www.builtbynassal.com www.oakislandcreative.com www.ozonewatersystems.com 415 W. Kaley St. 7450 Old Zaring Road 5401 S. 39th St. Orlando, FL 32806 Crestwood, KY 40014 Phoenix, AZ 85040–9084 (407) 648–0400 (502) 241–9008 (480) 421–2400 [email protected] [email protected] [email protected] Nassal is the leading fabricator for theming Consumer event design, development and Ozone equipment – regional service and and artificial rockwork for zoos and implementation for attractions worldwide. sales. 25 years in operation! 30+ full time aquariums. employees. Ocean Aquaria LLC 107 NatureStart Professional www.oceanaquaria.com Pepper Construction Company 520 Development 606 32214 Tamina Road, Unit B www.pepperconstruction.com www.czs.org/naturestart Magnolia, TX 77354–2555 643 N. Orleans St. Chicago Zoological Society (281) 825–8207 Chicago, IL 60654 3300 Golf Road [email protected] (312) 266–4700 Brookfield, IL 60513 Manufacturers of the finest artificial corals [email protected] (708) 688–8291 and inserts for public aquariums and zoos Our integrity, commitment to quality, and [email protected] worldwide! dedication to the relationships that evolve NatureStart Professional Development from our work define who we are and how is designed and led by the Chicago Open Water 347 we work. Zoological Society. www.drinkopenwater.com 3520 S. Morgan St., Suite 204 Peppermint Narwhal 236 Naumann Nature Scapes 448 Chicago, IL 60609 www.peppermintnarwhal.com www.naumannnaturescapes.com (305) 771–1357 242 Sharon Woods Road 1605 N. Indian River Drive [email protected] Wadsworth, OH 44281 Cocoa, FL 32922 Bye, bye plastic! Still and sparkling water (330) 962–3718 (321) 544–3377 in sustainable aluminum cans & bottles. [email protected] [email protected] WBENC Certified. Peppermint Narwhal – conservation Naumann Nature Scapes, Inc. is a full- through creativity! service theming company with over thirty Otterbein University 306 years of experience. www.otterbein.edu/zoo Philadelphia Zoo 215 1 S. Grove St. www.phillyzoo.org Nets Unlimited Inc 403 Westerville, OH 43081 3400 W. Girard Ave. www.netsunlimited.cm (614) 823–1324 Philadelphia, PA 19104 2610 E. Mohawk Lane, #101 [email protected] (215) 243–5301 Phoenix, AZ 85050 Otterbein University offers a B.A. or B.S. [email protected] (480) 515–1300 degree in Zoo and Conservation Science. Philly Zoo school engagement: tools [email protected] about nation-wide project-based Custom net manufacturer and installer. Otto Enrichment 741 learning initiative. www.ottoenrichment.com NOAA/NMFS 116 11015 W. Layton Ave. Polar King International 308 www.fisheries.noaa.gov Greenfield, WI 53228 www.polarking.com 1315 East-West Highway (414) 529–7780 4424 New Haven Ave. Silver Spring, MD 20910 [email protected] Fort Wayne, IN 46803 (301) 427–8401 Otto Enrichment for new enrichment (877) 224–8674 [email protected] devices, caging designs, and accessories. [email protected] AZA Federal Regulatory Pavilion participant. Polar King is the industry’s #1 manufacturer Ozolio – Live Streaming 614 of fiberglass outdoor walk-in coolers and NWave Pictures Distribution 411 www.ozolio.com freezers. www.nwave.com 3039 N. Williams Ave., Unit D 342 S. Cochran Ave., #409 Portland, OR 97227 Poligon by Porter Corp 533 Los Angeles, CA 90036 (808) 269–8817 www.poligon.com (661) 565–1101 [email protected] 4240 136th Ave. [email protected] Live HD streaming solution for zoos and Holland, MI 49424 NWave Pictures Distribution is a leading aquariums. (616) 888–3511 supplier of exciting and immersive 3D 4D [email protected] content. Poligon designs, engineers, and manufactures shade coverings created specifically for your site.

104 EXHIBITORS

Polin Waterparks 206 Rampf Group, Inc 607 Riverdale Mills 714 www.polin.com.tr www.rampf-group.com www.riverdale.com Gebkim OSB, Refik Baydur 6, 41480 49037 Wixom Tech Drive 130 Riverdale St. Dilovasi, Kocaeli, Turkey Wixom, MI 48393 Northbridge, MA 01534 Kocaeli, 41480 (248) 295–0223 (508) 234–8715 +0 090 262 656 6467 [email protected] [email protected] [email protected] RAMPF offers: production systems, Riverdale Mills is a leading American Global market leader in design, composite solutions, polymer solutions manufacturer of premium quality welded engineering, manufacturing and installation and tooling solutions. wire mesh products. of waterparks and water attractions. Red Tail Entertainment 240 Robot Coupe USA 537 PONANT Yacht Cruises & Expeditions 636 www.redtailentertainment.com www.robotcoupeusa.com www.us.ponant.com 420 Throckmorton St. 264 S. Perkins St. 1414 Euterpe St. Fort Worth, TX 76102 Ridgeland, MS 39157 New Orleans, LA 70130 (817) 355–0035 ext. 340 (800) 824–1646 (206) 354–9110 [email protected] [email protected] [email protected] Earth shows combine live performances With Robot Coupe’s family of products, PONANT is the world leader of luxury and imagination to take a journey with you are certain to find a machine that fits expeditions, sailing to all corners of real life paleontology. your needs. the globe. Reef Brite 721 RocketRez 617 Powernet 326 www.reefbrite.com www.rocket-rez.com www.powernetco.com 17A Marlen Drive 418 Main St. 8805 Governors Hill Drive, Suite 250 Hamilton, NJ 08691 Steinbach, MB R5G1Z5 Cincinnati, OH 45249 (219) 406–8940 1 (877) 393–0004 (513) 608–0343 joyfi[email protected] [email protected] [email protected] Lighting manufacturer/consultants Modern and powerful. Unified ticketing and Powernet enables businesses to connect specializing in custom lighting solutions. point-of-sale solutions. through Wi-Fi, analytics, voice, data and IT services. Reynolds Polymer Technology, Inc. 712 Roto 525 www.reynoldspolymer.com www.roto.com Prescott College Online – Master of 607 Hollingsworth St. 7001 Discovery Blvd. Science in Environmental Studies 718 Grand Junction, CO 81505 Dublin, OH 43017 www.online.prescott.edu/online-master- (970) 241–4700 (614) 760–8690 science-degrees/environmental-studies [email protected] [email protected] 220 Grove Ave. RPT has built the impossible in every Roto is a leading creative consultant, design Prescott, AZ 86301 corner of the globe: 59 countries, 1,900 firm, and turn-key production resource. (802) 468–7278 successful projects. fi[email protected] S4 Lights 734 Prescott College – Master of Science in Richard Alex LLC 117 www.s4lights.com Environmental Studies – Online! www.emp10.com 3601 La Grange Parkway 3201 Malibu Vista St Toano, VA 23168 Proud Source Water 744 Las Vegas, NV 89117 (513) 520–1779 www.proudsourcewater.com (818) 296–8337 [email protected] 426 S. 10th St. [email protected] S4 Lights is a leading wholesale supplier Boise, ID 83702 TENS devices, for therapy in case of of architainment lighting to professional (208) 794–5573 muscle injury. installers. [email protected] Proud Water is naturally alkaline spring Richards-Wilcox Hardware 426 Safari Thatch Inc 404 water bottled in a vessel that is infinitely www.rwhardware.com www.safarithatch.com recyclable. 600 S. Lake St. 7040 SW. 21st Place Aurora, IL 60506 Davie, FL 33317 Rad Power Bikes 731 (630) 264–4501 (954) 564–0059 www.radpowerbikes.com [email protected] [email protected] 1128 NW. 52nd St. Richards-Wilcox manufactures zoo Supplier of tropical theming products. Seattle, WA 98107 hardware for slide, swing, and slide-fold (800) 939–0310 doors and gating. [email protected] Rad Power Bikes purpose-builds e-bikes and e-trikes to help change the way people and goods move.

105 EXHIBITORS EXHIBITORS As of August 22, 2019. Published as provided by exhibiting companies.

San Diego Zoo Global 209 Skulls Unlimited International, Inc. 415 Specialty Vehicles 413 www.sandiegozoo.org www.skullsunlimited.com www.specialtyvehicles.com 10946 Willow Court 10313 S. Sunnylane Road 440 Mark Leany Drive San Diego, CA 92127 Oklahoma City, OK 73160 Henderson, NV 89011 (858) 451–1166 (405) 794–9300 (702) 567–5256 [email protected] [email protected] [email protected] San Diego Zoo Global is an non-proﬁt SUI, provides natural bone and replica Specialty Vehicles offers a wide range of organization that leads the ﬁght against skulls and skeletons offering 500 new and used trams, trolleys and electric extinction. osteological specimens. shuttles.

San Diego Zoo Global Academy 544 Smooth-On, Inc. 314 Species360 431 www.sdzglobalacademy.org www.smooth-on.com www.species360.org P.O. Box 120551 5600 Lower Macungie Rd. 7900 International Drive, Suite 1040 San Diego, CA 92112 Macungie, PA 18062 Bloomington, MN 55425 (619) 685–3277 (800) 762–0744 (651) 447–5529 [email protected] [email protected] [email protected] Online training, including new safe Smooth-On, Inc. manufactures high quality Species360 – global information serving capture program, for zoo and aquarium materials for molding, casting, fabrication conservation. professionals. and repair. SR Scales 717 Santa Fe College Teaching Zoo 707 Snow Leopard Trust 450 www.srscales.com www.sfcollege.edu/programs/3106 www.snowleopard.org 600 Young St. 3000 NW. 83rd St. 4649 Sunnyside Ave. N., Suite 325 Tonawanda, NY 14150 Gainesville, FL 32608 Seattle, WA 98103 (716) 998–4397 (352) 395–5602 (206) 632–2421 [email protected] [email protected] [email protected] Quality purpose built scale provider to Training zoo and aquarium professionals for Saving the endangered snow leopard zoos and aquariums. 50 years. We take the stress out of hiring! since 1981! Staples 133 Satisfi Labs 540 Soaring Eagle Inc. 618 www.staplesadvantage.com www.satisfilabs.com www.soaringeagle-inc.com 500 Staples Drive 1450 Broadway 326 W. 2500 N. Framingham, MA 01702 New York, NY 10018 Logan, UT 84332 (508) 253-0000 (203) 209–1488 (435) 754–7807 [email protected] epratt@satis.fi [email protected] Staples has all the products your team Satisfi Labs has created an automated, Soaring Eagle builds the best zipline needs to get the most out of every workday. 24-hour virtual employee for zoos, solution for zoos. Proven safe, fun, and museums and aquariums. profitable! Superior Recreational Products 324 www.superiorrecreationalproducts.com Semnox Solutions, LLC 532 Sodexo 504 150 Adamson Industrial Blvd. www.semnox.com www.sodexo.com Carrollton, GA 30117 11498 Luna Road, Suite 200 4820 Collins Lake Drive (678) 390–1954 Dallas, TX 75234 Mableton, GA 30126 [email protected] (616) 264–4816 (856) 979–1795 Stop by to see our exhibit shade structures, [email protected] [email protected] site furnishings, picnic shelters, and Global leader in technology solutions As the world leader of over 100 services, playgrounds! for FEC, theme parks and food courts. we believe that quality of life is created when we integrate our food services, Sydney Flooring Solutions LLC 604 Shape of Life 341 facilities management, employee benefits www.iamfloored.com www.shapeoflife.org and more. 335 Cedar Ridge Drive P.O. Box 469 China Spring, TX 76633 Soquel, CA 95073 Speak Creative 432 (254) 836–1033 (831) 345–0279 www.madebyspeak.com sydneyflooring@iamfloored.com [email protected] 1648 W. Massey Road, Suite 200 Patented rubber flooring for large animals. Free online classroom material depicting Memphis, TN 38120 Ideal for off-exhibit housing and quarantine the evolution of the animal kingdom. (901) 757–5855 facilities. [email protected] Speak Creative is a leading provider of websites and mobile applications to zoos and aquariums.

106 EXHIBITORS

Tenji Aquarium Design + Build 313 The Locker Network 151 U.S. Fish and Wildlife Service – www.tenji.com www.thelockernetwork.com International Affairs 120 26549 Carmel Rancho Blvd. 2009 McKenzie Drive, Suite 130 www.fws.gov Carmel, CA 93923 Carrollton, TX 75006 5275 Leesburg Pike (207) 776-9449 (469) 569–2435 Falls Church, VA 22041–3803 [email protected] [email protected] (703) 358–2408 Tenji designs and builds aquatic systems, The Locker Network provides secure, [email protected] LSS, and exhibits. keyless electronic locker systems for The USFWS International Program entertainment venues. coordinates efforts to protect the world’s Tessitura Network 330 wildlife. AZA Federal Regulatory Pavilion www.tessituranetwork.com The Whiting-Turner participant. 11700 Preston Road, Suite 660, PMB 214 Contracting Company 640 Dallas, TX 75230 www.whiting-turner.com UC San Diego Extension 510 (206) 919–3484 300 East Joppa Road, 800 www.extension.ucsd.edu [email protected] Baltimore, MD 21286 8950 Villa La Jolla Drive, #0170M Tessitura offers powerful capabilities for (410) 427–8906 La Jolla, CA 92037 all areas of your business. [email protected] (858) 822–7721 Construction management, general [email protected] ThankView 345 contracting, and design and build services Providing lifelong learning and skill www.thankview.com nationwide. development for individuals, organizations 26 Broadway, Primary 3rd Floor and the community. New York, NY 10004 Tianyu Arts & Culture Inc – (619) 971–5623 Lighting Display 319 USA Shade 716 [email protected] www.tianyuculture.us www.usa-shade.com ThankView helps organizations create 939 W. North Ave., Suite 750 2580 Esters Blvd., Suite 100 personalized videos to thank donors, Chicago, IL 60642 DFW Airport, TX 75261 share stories and more. (509) 319–8641 (214) 883–8823 [email protected] [email protected] The Aquarium Vet 250 Special customized lighting displays for USA shade and fabric structures. www.theaquariumvet.com your needs. We offer shade solutions for everything P.O. Box 2327 under the sun! Moorabbin, Victoria 3189 Trainworks Global, LLC 737 +61 416 25 6605 www.trainworksglobal.com USDA-APHIS-Animal Care 118 [email protected] 6027 Preston Lane www.aphis.usda.gov The Aquarium Vet (AZA accredited Charlotte, NC 28270–5261 4700 River Road, Unit 84 Learning Partner) e-quarist course – (704) 654–8355 Riverdale, MD 20737 online education for aquarists. [email protected] (301) 851–3751 Trains, trams and trolleys that enhance [email protected] The Assistant Manager (TAM) 706 guest experience and increase your profit. AZA Federal Regulatory Pavilion participant. www.theassistantmanager.com 10609 W. 159th St. Tree-Mendous Aerial Adventures 507 Vector Foiltec 307 Orland Park, IL 60467 www.tree-mendous.com www.vector-foiltec.com (888) 843–1476 12913 State Route 22 55 Lane Road, Suite 110 [email protected] Canaan, NY 12029 Fairfield, NJ 07004 A proven software solution that prominent (518) 288–2920 (973) 597–8508 members of your industry have relied on [email protected] [email protected] for decades. Tree-Mendous is the premier builder Visit Vector Foiltec for an opportunity to and designer of custom eco-friendly learn more about our transparent ETFE The Decor Group 733 aerial attractions. roofing systems. www.thedecorgroup.com 2301 Crown Court Triple A Brand Meat Company 141 Vekoma Rides Manufacturing 137 Irving, TX 75038 www.tripleabrandmeatcompany.com www.vekoma.com (214) 704–7700 43465 Highway 24 Schaapweg 18 [email protected] Burlington, CO 80807 Vlodrop, 6063BA Check out the outstanding pieces and (719) 346–5581 +31 47 540 9222 services at The Decor Group booth. [email protected] [email protected] Prepare to be amazed! We provide a well balanced diet for Vekoma Rides is one of the largest roller carnivores. coasters and attractions manufacturers in the world!

107 EXHIBITORS EXHIBITORS As of August 22, 2019. Published as provided by exhibiting companies.

Washed Ashore 446 Your True Nature 631 www.washedashore.org www.yourtruenature.com P.O. Box 1139 P.O. Box 272309 Bandon, OR 97411 Fort Collins, CO 80527 (541) 329–0317 (503) 502–4303 [email protected] [email protected] Washed Ashore traveling exhibits feature Advice from nature bookmarks, magnets, giant animal sculptures made entirely of stickers, greeting cards! Custom and 200+ marine debris! stock designs.

West Liberty University ZOOsci 337 Zier Niemann Consulting 350 www.westliberty.edu/zoosci www.trackssoftware.com 208 University Drive 501 W. Fifth St. West Liberty, WV 26074 Salida, CO 81201 (304) 336–8213 (719) 207–4217 [email protected] [email protected] WLU offers a Bachelor’s Degree and the A growing number of institutions use only Master’s Degree in zoo science and Tracks Software to help them provide applied conservation. excellent animal care.

WholeTrees Structures 214 Zoo & Aquarium Buyers Group 227 www.wholetrees.com www.zaggift.com 800 Williamson St. One Government Drive Madison, WI 53703 St. Louis, MO 63110 (206) 384–2702 (314) 646–4736 [email protected] [email protected] WholeTrees sources, designs, fabricates, ZAG is a non-proﬁt all volunteer and installs sustainable round timber organization consisting of independent gift structures. shop buyers.

Wildlife Wine Club 336 Zoonique Publications 119 www.wildlifewineclub.org www.zooniquepublications.com 250 W. 57th St., 23rd Floor 10240 N. 12th Place, Suite 1 New York, NY 10107 Phoenix, AZ 85020 (707) 621–0493 (412) 773–1993 [email protected] [email protected] The Wildlife Wine Club creates unique and Zoonique Publications develops and delicious wines for zoos and aquariums produces customized books about the that fund AZA SAFE. animals in your zoo.

Winterland Inc 536 Zulu Nyala Game Lodge 340 www.winterlandinc.com www.zulunyala.com 1101 S. Miller Ave. 6520 138th Ave. Marion, IN 46953 Holland, MI 49423 1 (800) 788–9627 (616) 836–9267 [email protected] [email protected] Winterland is the country’s leader in Raise more money! Use a South African holiday lights, décor and resin statues. photo safari in your next live fundraiser. Stop by our booth! World Safaris 315 www.worldsafaris.com 5306 Villas Court Winston-Salem, NC 27103 (703) 981–4474 [email protected] We offer you fully-customized itineraries that make a difference for your travelers and for wildlife.

108 SAVE THE DATE

AZA 2020 MID-YEAR MEETING

April 4–9 | Palm Springs, California Hosted by The Living Desert Zoo and Gardens

Visit The Living Desert Zoo and Gardens in the Exhibit Hall, Booth #108.

www.aza.org/midyearmeeting SAVE THE DATE Grahm S. Jones Grahm

Hosted by the Columbus Zoo and Aquarium www.aza.org/annualconference

Visit Columbus Zoo and Aquarium in the Exhibit Hall, Booth #112. Together, we will end wildlife trafﬁ cking. Join our coalition.

PLATINUM PARTNERS

GOLD PARTNERS

SAVE THE DATE Grahm S. Jones Grahm Metro Parks Tacoma

Hosted by the Columbus Zoo and Aquarium Join a growing coalition of more than 70 leading companies, non-proﬁ ts, and AZA-accredited zoos www.aza.org/annualconference and aquariums. Contact us to learn more about becoming a Wildlife Trafﬁ cking Alliance Partner: Sara Walker, [email protected]. Visit Columbus Zoo and Aquarium in the Exhibit Hall, Booth #112. EVEN THE TOUGHEST CRITICS AGREE.

Mazuri® knows nutrition. For 30 years, Mazuri® has been committed to leading the way in providing research-based diets as diverse as the animal kingdom. www.mazuri.com | 1-833-4MAZURI | 2021 IMATA – ABMA Joint Conference 18-23 April 2021 Atlanta, Georgia USA Plan Design Build

The new Paciﬁc Seas Aquarium at Point Deﬁance Zoo and Aquarium expands the zoo’s collection and provides a new experience on ocean conservation. Roto’s Boston team (LZA) was selected to develop tank and habitat design, interpretive elements, and visitor experience.

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Point Deﬁance Zoo & Aquarium Virginia Aquarium Experience Master Planning Animal Exhibit Design Lincoln Children's Zoo Denver Butterﬂy Pavilion Interpretive Planning & Design Design-Build Accountability Columbus Zoo & Aquarium Oregon Coast Aquarium Themed Design & Attractions Outdoor Play Environments

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