Sled Island Happens Each Year Thanks to the Hard Work of Our Hundreds of Volunteers
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SLED ISLAND 2017 VOLUNTEER HANDBOOK INTRODUCTION Thank you for registering to volunteer for Sled Island 2017! Sled Island happens each year thanks to the hard work of our hundreds of volunteers. We’re glad that you’re one of them! This document is required reading for all Sled Island volunteers. If you have any questions, please email [email protected]. Sled Island 2017 takes place June 21 - 25, 2017 at various venues throughout Calgary’s inner city. WHO’S WHO Your main points of contact for Sled Island 2017 will be: ● Kayla Morin, Volunteer Coordinator ● Lauren Ball, Assistant Volunteer Coordinator Sled Island has three year-round staff members. Look out for them in the Sled Island office and feel free to approach them with any questions if the Volunteer Coordinator or Assistant Volunteer Coordinator are not present. ● Maud Salvi, Executive Director ● Shawn Petsche, Festival Manager ● Lindsay Bowman, Marketing & Communications Director Seasonal Staff/Volunteers ● Sarah Adams, Comedy Co-Curator ● Christian Argyll, Bookkeeper ● Lauren Ball, Assistant Volunteer Coordinator ● Elyse Bouvier, Photo Crew Lead ● Adele Brunnhofer, Film Committee Coordinator ● Morgan Cairns, Box Office Coordinator ● Charlotte Cuvilier, Assistant Technical Director ● Ginger Carlson, Visual Art Curator ● Kurtis Gregor, Media & Partnerships Coordinator ● Colin Gallant, Marketing & Communications Coordinator ● Karolina Gajewska, Artist Lounge Coordinator ● Kat Gajewska, Transportation Coordinator ● Karolina Hanula, Pass Pick-Up Coordinator ● Megan Jorgensen-Nelson, Logistics & Billeting Coordinator ● Brendan Kane, Assistant Transportation Coordinator ● Queenie Li, Community Partnerships Coordinator ● Kayla Morin, Volunteer Coordinator ● Alison Planche, Hospitality Coordinator ● Corey Robert, Technical Director ● Josh Ruck, Poster Show Coordinator ● Becky Salmond, Office Coordinator ● Chloe Saunders, Green Team Coordinator ● Paisley Sim, Immigration Coordinator ● Colin Smith, Green Island Coordinator ● Daisy Swain, Graphic Design Assistant ● Evan Wilson, Comedy Co-Curator CONTACT LIST During your time volunteering with Sled Island 2017, you may need to contact Sled Island staff to resolve an issue. If the issue is not time-sensitive, please use the provided email addresses. If an issue is time-sensitive, please check in with your venue manager and they will text or call the appropriate contact. General Volunteer Questions: ● Kayla Morin, Volunteer Coordinator - [email protected] ● Lauren Ball, Assistant Volunteer Coordinator - [email protected] General Festival and Artist-Specific Questions: ● Shawn Petsche, Festival Manager - [email protected] Artist Payment, Contracts and Taxes Questions: ● Maud Salvi, Executive Director - [email protected] Ticket and Box Office Questions: ● Morgan Cairns, Box Office Coordinator - [email protected] Technical and Production Questions (please first consult the on-site sound technician): ● Corey Robert, Technical Director - [email protected] Transportation Questions: ● Kat Gajewska, Transportation Coordinator - [email protected] Hotel, Billeting and Flight Questions: ● Megan Jorgensen-Nelson - [email protected] RESPONSIBILITIES All volunteers must: ● Be at least 16 years of age ● Register or re-register on Shiftboard with a valid email address ● Read and abide by the Sled Island volunteer handbook ● Acknowledge and agree to Sled Island’s policies and procedures (outlined below) ● Read Sled Island crew descriptions and understand crew requirements ● Contact an available crew to build a schedule to fill your required hours ● Attend mandatory new volunteer orientation on June 1, 2017 from 7pm - 8:30pm at Festival Hall (1215 10 Ave SE). Orientation is optional for returning volunteers. ● Attend all mandatory pre-festival meetings for your crew on June 17 & 18 - times and locations TBA ● Show up for all shifts and communicate changes in a timely manner to a coordinator or crew lead ● Follow the directions of Sled Island staff members, coordinators, crew leads, stage managers, and/or venue managers ● Have fun! ORIENTATION AND MANDATORY CREW MEETINGS ● New volunteer orientation happens on Thursday, June 1, 2017 at 7:00pm at Festival Hall (1215 10th Ave SE) ● Training for select crews takes place in May and June. Your crew lead or coordinator will confirm the date and location after crew sign up. ● Mandatory pre-event meetings will be held on Saturday, June 17 and Sunday, 18, 2017 in the Colonial Room at the Fairmont Palliser (133 9th Ave SW). PERKS ● Volunteer t-shirt ● Sled Island Discovery Pass (provides access to 250+ bands, comedy, film, art and more in 35+ venues, subject to capacity) OR All Ages Pass for volunteers under 18 (provides access to all all-ages venues, subject to capacity) ● Passholder discounts from Sled Island’s community partners ● An invite to the Sled Island Wrap-Up Pig Roast on Sunday, June 25th at the Palomino Smokehouse (109 7th Ave. SW, pig served between 3:30 - 4:30pm) ● Special year-round perks for select volunteers who go above and beyond the call ● Good times and new friends! PASS PICK-UP HOURS Volunteers can pick up their volunteer t-shirt and pass from the Colonial Room in the Fairmont Palliser (133 9th Ave SW) during the following times. Please review the pass pick-up policies below before picking up your pass. ● Saturday, June 17: 11:00am - 7:00pm (volunteers only) ● Sunday, June 18: 11:00am - 7:00pm (volunteers only) ● Monday, June 19: 12:00pm - 6:00pm ● Tuesday, June 20: 10:00am - 10:00pm ● Wednesday, June 21: 10:00am - 10:00pm ● Thursday, June 22: 10:00am - 10:00pm ● Friday, June 23: 10:00am - 10:00pm ● Saturday, June 24: 10:00am - 4:00pm PASS PICK-UP POLICIES ● A valid ID and 2017 Shiftboard account with the required hours fully logged are needed to pick up your pass. ● You must pick up your own pass. Please plan ahead to ensure that you can pick up your pass before your first shift. ● Your wristband will be secured to your wrist when you pick it up—no exceptions. If you are unable to wear your pass before the start of the festival for any reason, please wait until you can wear it before picking it up. ● 26 pre-festival hours or 16 festival hours must be logged in Shiftboard to receive a pass. You may not make changes to your volunteer shifts or hours at pass pick-up. To make necessary changes, please contact your coordinator or crew lead to finalize all hours before picking up your pass. ● Volunteers must be at least 16 years of age to volunteer. Any volunteer who is under 18 at the time of volunteering must have a completed minor waiver signed by their parent or guardian before picking up their pass. ● All volunteers must sign a volunteer waiver and declaration before being granted any perk. ● If you are asked to return your pass for any reason, please return it immediately to the Volunteer Coordinator, Assistant Volunteer Coordinator or a Sled Island staff member in the Colonial Room of the Fairmont Palliser (133 9th Ave SW) during pass pick-up hours, or mail it to: Sled Island Art and Music Fellowship, 2206A 4th St SW, Calgary, AB, T2S 1W9. CREWS Below are the available Sled Island 2017 volunteer crews. You will receive an email on April 18, May 1, and May 9 indicating which crews are available for signup. Please read through each of the crew descriptions and choose the one that interests you most. Then contact that crew to get signed up and start building your schedule. Be sure to indicate your crew of your choice in your email. Sled Island offers 10+ venue crews that operate out of 35+ venues, as well as 10+ non-venue crews that operate behind the scenes. Mandatory meetings for most crews will take place in June 2017. Once you’ve signed up for a crew, you’ll receive an email from your crew leader with information. All new volunteers must attend volunteer orientation on June 1 at 7pm at Festival Hall (1215 10 Ave SE). This training session will tell you everything you need to know about how your crew will help make Sled Island 2017 the festival’s best year yet. Email is the primary way we will communicate with you leading up to and during the event. Be sure that you’ve added [email protected] as well as the email address for your crew lead to your safe list, so that you don’t miss any emails from us. Check your email regularly for important updates! To earn a Sled Island 2017 Discovery Pass or All-Ages Pass, we require a commitment of 26 volunteer hours pre-festival* or 16 volunteer hours during the festival. All volunteers receive a Sled Island volunteer t-shirt. *Pre-festival hours must be completed before June 20, 2017. Volunteers must complete all 26 hours to be eligible for a Discovery Pass or All-Ages Pass. Pre-festival hours do not carry over to festival hours, so if a volunteer is unable to complete all 26 pre-festival hours and still wants to earn a pass, they must join a new crew to complete the remaining required pre-festival hours. VENUE CREWS ART VENUE Qualifications: An interest in visual art. Reports to: TBA, Art Venue Coordinator Operates from: Assigned venues in downtown Calgary Task: Admit attendees to art venues and answer attendee questions about Sled Island and visual art programming in particular. Assist with art installation as needed and ensure that art is kept safe. Clear gallery or event space following the show. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Night shifts and some day shifts from Tuesday, June 20 - Sunday, June 25. BEER GARDEN/BARTENDERS & DOOR Qualifications: Must be over 18. If interested in bartending, must have valid Proserve certification and experience with customer service and handling cash. Reports to: Venue Manager - contact information provided after venue assignment Operates: Assigned outdoor venue in downtown Calgary Tasks: Manage beer garden crowds, sell drink tickets or serve drinks at Sled Island events including the Sled Island Block Party in Inglewood.