SLED ISLAND 2017 VOLUNTEER HANDBOOK
INTRODUCTION Thank you for registering to volunteer for Sled Island 2017! Sled Island happens each year thanks to the hard work of our hundreds of volunteers. We’re glad that you’re one of them!
This document is required reading for all Sled Island volunteers. If you have any questions, please email [email protected].
Sled Island 2017 takes place June 21 - 25, 2017 at various venues throughout Calgary’s inner city.
WHO’S WHO Your main points of contact for Sled Island 2017 will be: ● Kayla Morin, Volunteer Coordinator ● Lauren Ball, Assistant Volunteer Coordinator
Sled Island has three year-round staff members. Look out for them in the Sled Island office and feel free to approach them with any questions if the Volunteer Coordinator or Assistant Volunteer Coordinator are not present. ● Maud Salvi, Executive Director ● Shawn Petsche, Festival Manager ● Lindsay Bowman, Marketing & Communications Director
Seasonal Staff/Volunteers ● Sarah Adams, Comedy Co-Curator ● Christian Argyll, Bookkeeper ● Lauren Ball, Assistant Volunteer Coordinator ● Elyse Bouvier, Photo Crew Lead ● Adele Brunnhofer, Film Committee Coordinator ● Morgan Cairns, Box Office Coordinator ● Charlotte Cuvilier, Assistant Technical Director ● Ginger Carlson, Visual Art Curator ● Kurtis Gregor, Media & Partnerships Coordinator
● Colin Gallant, Marketing & Communications Coordinator ● Karolina Gajewska, Artist Lounge Coordinator ● Kat Gajewska, Transportation Coordinator ● Karolina Hanula, Pass Pick-Up Coordinator ● Megan Jorgensen-Nelson, Logistics & Billeting Coordinator ● Brendan Kane, Assistant Transportation Coordinator ● Queenie Li, Community Partnerships Coordinator ● Kayla Morin, Volunteer Coordinator ● Alison Planche, Hospitality Coordinator ● Corey Robert, Technical Director ● Josh Ruck, Poster Show Coordinator ● Becky Salmond, Office Coordinator ● Chloe Saunders, Green Team Coordinator ● Paisley Sim, Immigration Coordinator ● Colin Smith, Green Island Coordinator ● Daisy Swain, Graphic Design Assistant ● Evan Wilson, Comedy Co-Curator
CONTACT LIST During your time volunteering with Sled Island 2017, you may need to contact Sled Island staff to resolve an issue. If the issue is not time-sensitive, please use the provided email addresses. If an issue is time-sensitive, please check in with your venue manager and they will text or call the appropriate contact.
General Volunteer Questions: ● Kayla Morin, Volunteer Coordinator - [email protected] ● Lauren Ball, Assistant Volunteer Coordinator - [email protected]
General Festival and Artist-Specific Questions: ● Shawn Petsche, Festival Manager - [email protected]
Artist Payment, Contracts and Taxes Questions: ● Maud Salvi, Executive Director - [email protected]
Ticket and Box Office Questions: ● Morgan Cairns, Box Office Coordinator - [email protected]
Technical and Production Questions (please first consult the on-site sound technician): ● Corey Robert, Technical Director - [email protected]
Transportation Questions: ● Kat Gajewska, Transportation Coordinator - [email protected]
Hotel, Billeting and Flight Questions: ● Megan Jorgensen-Nelson - [email protected]
RESPONSIBILITIES All volunteers must: ● Be at least 16 years of age ● Register or re-register on Shiftboard with a valid email address ● Read and abide by the Sled Island volunteer handbook ● Acknowledge and agree to Sled Island’s policies and procedures (outlined below) ● Read Sled Island crew descriptions and understand crew requirements ● Contact an available crew to build a schedule to fill your required hours ● Attend mandatory new volunteer orientation on June 1, 2017 from 7pm - 8:30pm at Festival Hall (1215 10 Ave SE). Orientation is optional for returning volunteers. ● Attend all mandatory pre-festival meetings for your crew on June 17 & 18 - times and locations TBA ● Show up for all shifts and communicate changes in a timely manner to a coordinator or crew lead ● Follow the directions of Sled Island staff members, coordinators, crew leads, stage managers, and/or venue managers ● Have fun!
ORIENTATION AND MANDATORY CREW MEETINGS ● New volunteer orientation happens on Thursday, June 1, 2017 at 7:00pm at Festival Hall (1215 10th Ave SE) ● Training for select crews takes place in May and June. Your crew lead or coordinator will confirm the date and location after crew sign up. ● Mandatory pre-event meetings will be held on Saturday, June 17 and Sunday, 18, 2017 in the Colonial Room at the Fairmont Palliser (133 9th Ave SW).
PERKS ● Volunteer t-shirt ● Sled Island Discovery Pass (provides access to 250+ bands, comedy, film, art and more in 35+ venues, subject to capacity) OR All Ages Pass for volunteers under 18 (provides access to all all-ages venues, subject to capacity) ● Passholder discounts from Sled Island’s community partners ● An invite to the Sled Island Wrap-Up Pig Roast on Sunday, June 25th at the Palomino Smokehouse (109 7th Ave. SW, pig served between 3:30 - 4:30pm) ● Special year-round perks for select volunteers who go above and beyond the call ● Good times and new friends!
PASS PICK-UP HOURS Volunteers can pick up their volunteer t-shirt and pass from the Colonial Room in the Fairmont Palliser (133 9th Ave SW) during the following times. Please review the pass pick-up policies below before picking up your pass.
● Saturday, June 17: 11:00am - 7:00pm (volunteers only) ● Sunday, June 18: 11:00am - 7:00pm (volunteers only) ● Monday, June 19: 12:00pm - 6:00pm ● Tuesday, June 20: 10:00am - 10:00pm ● Wednesday, June 21: 10:00am - 10:00pm ● Thursday, June 22: 10:00am - 10:00pm ● Friday, June 23: 10:00am - 10:00pm ● Saturday, June 24: 10:00am - 4:00pm
PASS PICK-UP POLICIES ● A valid ID and 2017 Shiftboard account with the required hours fully logged are needed to pick up your pass. ● You must pick up your own pass. Please plan ahead to ensure that you can pick up your pass before your first shift. ● Your wristband will be secured to your wrist when you pick it up—no exceptions. If you are unable to wear your pass before the start of the festival for any reason, please wait until you can wear it before picking it up. ● 26 pre-festival hours or 16 festival hours must be logged in Shiftboard to receive a pass. You may not make changes to your volunteer shifts or hours at pass pick-up. To make necessary changes, please contact your coordinator or crew lead to finalize all hours before picking up your pass. ● Volunteers must be at least 16 years of age to volunteer. Any volunteer who is under 18 at the time of volunteering must have a completed minor waiver signed by their parent or guardian before picking up their pass. ● All volunteers must sign a volunteer waiver and declaration before being granted any perk. ● If you are asked to return your pass for any reason, please return it immediately to the Volunteer Coordinator, Assistant Volunteer Coordinator or a Sled Island staff member in the Colonial Room of the Fairmont Palliser (133 9th Ave SW) during pass pick-up hours, or mail it to: Sled Island Art and Music Fellowship, 2206A 4th St SW, Calgary, AB, T2S 1W9.
CREWS Below are the available Sled Island 2017 volunteer crews. You will receive an email on April 18, May 1, and May 9 indicating which crews are available for signup. Please read through each of the crew descriptions and choose the one that interests you most. Then contact that crew to get signed up and start building your schedule. Be sure to indicate your crew of your choice in your email.
Sled Island offers 10+ venue crews that operate out of 35+ venues, as well as 10+ non-venue crews that operate behind the scenes.
Mandatory meetings for most crews will take place in June 2017. Once you’ve signed up for a
crew, you’ll receive an email from your crew leader with information. All new volunteers must attend volunteer orientation on June 1 at 7pm at Festival Hall (1215 10 Ave SE). This training session will tell you everything you need to know about how your crew will help make Sled Island 2017 the festival’s best year yet.
Email is the primary way we will communicate with you leading up to and during the event. Be sure that you’ve added [email protected] as well as the email address for your crew lead to your safe list, so that you don’t miss any emails from us. Check your email regularly for important updates!
To earn a Sled Island 2017 Discovery Pass or All-Ages Pass, we require a commitment of 26 volunteer hours pre-festival* or 16 volunteer hours during the festival. All volunteers receive a Sled Island volunteer t-shirt.
*Pre-festival hours must be completed before June 20, 2017. Volunteers must complete all 26 hours to be eligible for a Discovery Pass or All-Ages Pass. Pre-festival hours do not carry over to festival hours, so if a volunteer is unable to complete all 26 pre-festival hours and still wants to earn a pass, they must join a new crew to complete the remaining required pre-festival hours.
VENUE CREWS
ART VENUE Qualifications: An interest in visual art. Reports to: TBA, Art Venue Coordinator Operates from: Assigned venues in downtown Calgary Task: Admit attendees to art venues and answer attendee questions about Sled Island and visual art programming in particular. Assist with art installation as needed and ensure that art is kept safe. Clear gallery or event space following the show. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Night shifts and some day shifts from Tuesday, June 20 - Sunday, June 25.
BEER GARDEN/BARTENDERS & DOOR Qualifications: Must be over 18. If interested in bartending, must have valid Proserve certification and experience with customer service and handling cash. Reports to: Venue Manager - contact information provided after venue assignment Operates: Assigned outdoor venue in downtown Calgary Tasks: Manage beer garden crowds, sell drink tickets or serve drinks at Sled Island events including the Sled Island Block Party in Inglewood. Some leadership roles are available. New in 2017, volunteers who join the beer gardens crew must complete one door shift on Wednesday, Thursday or Friday. Please refer to the door crew below for more information about this crew. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA.
Shifts: Must be available all day/night Saturday, June 24 for the Sled Island Block Party in Inglewood. Must be available for one door nighttime shift on Wednesday, June 21, Thursday, June 22, or Friday, June 23 at one of our music venues downtown. Some daytime door shifts available.
COMEDY VENUE Qualifications: Must be over 18. Reports to: Evan Wilson, Comedy Curator Operates from: Assigned venue in downtown Calgary Tasks: Admit attendees to comedy venues, manage lineups and communicate venue capacity with other crew volunteers, clear the venue after each show. Some roles may require handling cash. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Night shifts Friday, June 23 and Saturday, June 24.
DOOR Qualifications: Must have experience with customer service and handling cash. Additional screening may be required. Reports to: Venue Manager - contact information provided after venue assignment Operates from: Assigned to one venue in downtown Calgary Tasks: Admit attendees to assigned venue, manage lineups and communicate venue capacity with other crew volunteers, clear the venue after each show. Collect cash for ticketed events. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24. Some daytime shifts and Tuesday shifts available.
FILM VENUE Qualifications: Must be over 18. Reports to: Jaimie Hackston, Film Venue Coordinator Operates from: Assigned venue in downtown Calgary Tasks: Admit attendees to film venues, manage lineups and communicate venue capacity with other crew volunteers, clear the venue after each show. Some roles may require handling cash. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Night shifts and some day shifts on dates TBA from Tuesday, June 20 - Sunday, June 25.
LINE MANAGERS Qualifications: Comfort being assertive with medium to large crowds. Reports to: Venue Manager - contact information provided after venue assignment Operates from: Assigned venue in downtown Calgary
Tasks: Manage lines and crowds outside of an assigned venue. Answer attendee questions and report any issues to Venue Manager. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24.
MERCH Qualifications: Must have experience with customer service and handling cash. Reports to: Breann Christie, Merch Coordinator Operates from: Assigned venue in downtown Calgary. May require some travel from venue to venue. Tasks: Sell Sled Island and artist merch at venues. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Night shifts from Wednesday, June 21 - Saturday, June 24.
SECURITY Qualifications: Prior security experience and additional screening are required. Reports to: Venue Manager - contact information provided after venue assignment Operates from: Assigned venue in downtown Calgary Tasks: Ensure attendees have paid to enter Sled Island venues. Monitor safety of attendees and report any issues to a venue security staff member. Ensure that gear is safe and green rooms are monitored for artist privacy. Be assertive but friendly with guests. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24. Daytime shifts available on Saturday, June 24 for the Sled Island Block Party.
STAGE MANAGERS Qualifications: Prior event management skills are required. Reports to: Venue Manager - contact information provided after venue assignment or [email protected] Operates from: Assigned venue in downtown Calgary Tasks: Ensure that stage is ready for each artist, support tech crew with load in and out, ensure that sets start and end on time. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24. Some daytime shifts available.
PRODUCTION Qualifications: Must have an interest in event production and be able to lift 25 pounds.
Reports to: Corey Robert, Technical Director Operates from: Assigned venue in downtown Calgary Tasks: Support load in and load out of backline at venues, manage setup and teardown of technical equipment. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for night and day shifts from Wednesday, June 21 - Sunday, June 25. Must be available for afternoon load-out on Sunday, June 25.
VENUE MANAGERS Qualifications: Prior event management skills are required. Must be willing to complete Calgary Sexual Health Centre Bystander training in May or June 2017. Reports to: Shawn Petsche, Festival Manager Operates from: Assigned venue in downtown Calgary Tasks: Responsible for an assigned venue for two days/nights during the festival. Oversee all aspects of venue operations and act as the primary point of contact for artists, volunteers and attendees. Oversee Stage Manager as needed. Training: Mandatory Calgary Sexual Health Centre Community Bystander Training on Wednesday, June 14 from 6pm - 9pm at the Calgary Sexual Health Centre (304, 301 14 St NW) PLUS Venue Manager Training at the Sled Island office (2206a 4 St SW) at 7pm on Wednesday, June 7 OR Wednesday, June 14. Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24. Some daytime shifts available.
NON-VENUE CREWS
AIRPORT AMBASSADOR Qualifications: Must have prior customer service and hospitality experience, comfort maintaining professionalism with artists. Additional screening is required. Reports to: Kat Gajewska, Transportation Coordinator Operates from: Calgary International Airport and Fairmont Palliser lobby Tasks: Be the first point of contact when an artist arrives at the Calgary International Airport. Ensure artists are greeted with a confident and friendly face. Answer any artist questions about Calgary or Sled Island. Communicate with driver for pickup and delivery of artist and gear to the Fairmont Palliser. Assist the Transportation Coordinator with administrative tasks using Pages and Excel. Training: June 2017 - location and time TBA Shifts: Day shifts and night shifts from Tuesday, June 20 - Saturday, June 24.
ARTIST LOUNGE/ARTIST LOUNGE BARTENDERS Qualifications: Must be over 18. If interested in bartending, must have valid Proserve certification.
Reports to: Karolina Gajewska, Artist Lounge Coordinator Operates from: Calgary Tower Tasks: Admit Artist Lounge wristbands and Discovery Plus passholders to the Calgary Tower’s observation deck. If bartending, provide friendly service to artists, VIPs and Discovery Plus passholders. Training: June 2017 - location and time TBA Shifts: Day shifts and night shifts from Wednesday, June 21 - Saturday, June 24.
BILLET Qualifications: Additional information is required to assess suitability of accommodations. Reports to: Megan Jorgensen-Nelson, Billet Coordinator Operates from: Your home! Tasks: Have a spare room? Want to give an out-of-town artist a place to stay during the festival? Let us know! This is a great way to meet new people and have an incredible Sled Island experience. Training: N/A Shifts: Tuesday, June 21 - Saturday, June 24.
GREEN ISLAND Qualifications: Enthusiasm for bikes and sustainability, and ability to lift 25 pounds. Owning a bike is a plus! Reports to: Chloe Saunders, Green Team Coordinator Operates from: Mobile crew - operates across downtown Calgary locations. This crew operates outdoors, please plan accordingly for varying weather. Tasks: Move bike racks; help attendees correctly recycle, compost or dispose of waste; move recycling, compost and waste; as well as set up and tear down our annual Bike Scavenger Hunt. We are also recruiting for the Bike Scavenger Hunt Planning Committee. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Day and night shifts on Tuesday, June 20, Wednesday, June 21, Saturday, June 24, and Sunday, June 25. Limited pre-festival shifts available. You will be scheduled one weekday and one weekend shift.
HOSPITALITY Qualifications: Must have experience with customer service and comfort managing logistics. Reports to: Alison Planche, Hospitality Coordinator Operates from: Mobile crew - operates across downtown Calgary locations Tasks: Supports Hospitality Coordinator by ensuring accurate orders and delivery of food and beverages to various venues for artists. Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Day and night shifts from Wednesday, June 21 - Saturday, June 24
PASS PICK-UP
Qualifications: Must have experience with customer service. Some positions may handle cash. Additional screening may be required. Reports to: Karolina Hanula, Pass Pick Up Coordinator Operates from: Colonial Room, Fairmont Palliser Tasks: Act as the first point of contact for Sled Island attendees, artists and partners picking up wristbands. Secure wristbands to guests’ wrists and provide delegate bags when applicable. Answer questions about Calgary and Sled Island as needed. Training: June 17, 2017 9:30am at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA. Shifts: Must be available for a combination of day and night shifts from Saturday, June 17 - Saturday, June 24.
PHOTOGRAPHY Qualifications: Professional-level photography skill with your own photography gear. Volunteers must submit portfolios to [email protected] for consideration. Reports to: Elyse Bouvier, Photo Crew Lead Operates from: Assignments provided by Photo Crew Lead Tasks: Document the Sled Island experience by photographing shows for same-day or next- day publication on Sled Island’s social media and other communications channels. Training: Pre-festival meeting in May or June 2017 - location and time TBA Shifts: Day and night shifts from Tuesday, June 20 - Sunday, June 26
PRE-FEST Qualifications: Available 26 hours pre-festival. Customer service or community outreach experience is a plus. Some additional screening may be required. Reports to: Kayla Morin, Volunteer Coordinator and Lauren Ball, Assistant Volunteer Coordinator Operates from: Sled Island offices. May involve travel for deliveries, postering, etc. Tasks: Whether it’s working a bingo, helping promote Sled Island in the community or completing administrative tasks, there is a lot of work to do before the big event! If you have 26 hours to commit in the weeks prior to Sled Island, reach out to us. Training: Onsite Shifts: Get in touch post-festival for opportunities in 2017/2018.
RELIEF Qualifications: Comfort accommodating a range of possible volunteer needs. Reports to: Kayla Morin, Volunteer Coordinator and Lauren Ball, Assistant Volunteer Coordinator Operates from: Meets at the Fairmont Palliser pass pick-up area. Sent to various locations in downtown Calgary Tasks: Volunteers fill in wherever extra help is needed. You never know where this crew will take you! Training: Pre-event meetings take place June 17 & 18, 2017 at the Fairmont Palliser Hotel Colonial Room 133 9 Ave SW - exact date & time of crew meeting TBA.
Shifts: Must be available for night shifts on Wednesday, June 21 or Thursday, June 22 and Friday, June 23 or Saturday, June 24. Some daytime shifts available.
TRANSPORTATION Qualifications: Must be over 25 with a solid driving record. Additional screening is required. Volunteers who have a smartphone are an asset as the crew will be using a live app as part of its logistics. Reports to: Kat Gajewska, Transportation Coordinator Operates from: Transport Desk - Fairmont Palliser lobby (between airport, billet locations and venues) Tasks: Safely pick up and deliver people and things using Sled Island’s rented minivans or 15- person passenger vans. May involve escorting artists to and from nearby locations on foot. Provide information to artists about Calgary, Sled Island, load-in times, etc. when needed. Training: June 2017 - location and time TBA Shifts: Day and night shifts from Tuesday, June 21 - Monday, June 26.
SHIFTBOARD All new and returning volunteers must have a current, registered Shiftboard account for 2017. To register or re-register your Shiftboard account, visit www.shiftboard.com/sledisland/register.html. Returning volunteers: Please use the email address you signed up with to merge your volunteer history with the previous year(s) you’ve volunteered. Please contact a volunteer coordinator [email protected] if you are unable to access your the email address you used in your previous Sled Island volunteer registration.
If you are a returning volunteer, you must re-register your account to update your past information (e.g. emergency contact information) and you must sign off on 2017 waivers. A current Shiftboard account allows volunteers to receive important information leading up to and during the event, including crew sign-up details, final crew assignments, schedules, hours and shift reminders. A Shiftboard “How To” guide is available on Shiftboard’s “News” page, which is visible when you log in. You must have a current Shiftboard profile to receive volunteer shifts and perks. Pass pick-up volunteers are not permitted to make any changes to your Shiftboard profile status. Volunteer schedules will be available on Shiftboard after May 23. To use Shiftboard after your application has been approved:
1. Log into Shiftboard using the email address with which you registered in 2017. Try the “forgot password” option if you are unable to login. Contact [email protected] if the problem persists. 2. Select “MyAccount” from the top of the page. 3. View your shifts. Under “Account Toolbox” on the right side of the page, select “MyShifts” to view your shifts. At the top of the new window, scroll through to June 2017 or the appropriate shift dates. 4. Calculate your hours. On the “MyAccount” page under “Account Toolbox,” select “MyHours.” In the new window, select the appropriate dates from the drop down. Hit
refresh to calculate your 2017 volunteer hours.
Please contact [email protected] if you have any questions about how to use Shiftboard.
SCHEDULING ● To earn a Sled Island Discovery Pass or All Ages Pass, you must volunteer 26 hours pre-festival or 16 hours during the festival. ● Sign up for one crew online beginning April 18 and complete the required forms sent to you by your coordinator or crew leader. The second round of sign-ups takes place on May 1, and the third on May 9. After May 9, volunteers can refer to the welcome letter sent after your registration is approved, or visit the Sled Island office to find out which crews are available for sign-up. ● Schedules are based on availability. Most venue crews require that you be available on one weekday and one weekend shift. Please do not sign up for a crew if your availability does not align with that crew’s needs. Feel free to reach out to a coordinator if you are stuck on availability and we can help find a crew that works for you. ● Only volunteers who have completed the crew sign-up process and receive confirmation from a crew lead or coordinator will receive a schedule on Shiftboard after May 23. ● Sled Island is unable to guarantee crew selection, shift availability and any special requests you provide upon sign-up. ● Volunteers may drop out without penalty up to two weeks before the start of the festival. ● If you are unable to make a scheduled shift because of an emergency or illness, please contact the Volunteer Coordinator at [email protected] immediately. When possible, give at least 24 hours notice so that we can find a replacement. If you miss a shift without notice, you will be recorded as a flake and excluded from future volunteer opportunities with Sled Island. ● If you are unable to build a schedule that works for your availability and Sled Island’s crew needs, we suggest that you buy a pass (http://www.sledisland.com/passes) or ticket (http://www.sledisland.com/tickets) to avoid disappointment.
BEFORE YOUR SHIFT ● Check your email and Shiftboard and note any changes to your shift ● Arrive at pass pick-up no later than 45-minutes before the start of your first shift to get your volunteer t-shirt and pass ● Arrive at your venue no later than 15-minutes before the start of your first shift ● Charge your cell phone ● Wear comfortable shoes (no open-toed shoes, please) ● Remember to bring: ○ Valid ID ○ Your volunteer t-shirt and pass ○ Appropriate clothing for a variety of weather, plus sunscreen and rain gear ○ A reusable water container and a snack or meal ○ Your ProServe card (if serving alcohol)
○ An activity to do in case there is downtime ○ A change of shirt so you can enjoy Sled Island after your shift! Please do not wear your volunteer t-shirt when you are off shift ● Please leave valuables at home—you may be assigned to a location without secure storage for your things during your shift. The festival is not responsible for any lost, stolen or damaged items.
AT YOUR SHIFT ● Please arrive 15-minutes in advance of your scheduled start time. ● Sign in with your venue manager or crew lead when you arrive for your shift and sign out before you leave. ● Wear your volunteer t-shirt at all times. ● If you are asked a question that you don’t know the answer to, ask someone who does. It’s better to take the time to find the correct answer to a question than to provide incorrect information.
SAFETY Your safety is very important to us. ● Report all incidents to your supervisor immediately. ● While on site, if you feel any of your volunteer duties present a risk of injury to yourself or others, please stop immediately and notify your crew leader or coordinator. ● If you witness dangerous behaviour or violence, DO NOT involve yourself. Instead, notify security staff, venue staff or your supervisor immediately. ● If you encounter an attendee requiring first aid or medical attention, notify Sled Island staff, venue staff, your crew lead or venue manager. If an emergency is taking place, call 911. ● In case of an evacuation order at a venue, you may be asked to help maintain calm while directing patrons to the exits.
ETIQUETTE: ● Always be respectful and use discretion when in contact with performers. It’s exciting to see an artist you recognize, but please be respectful of their privacy and do not ask for selfies or autographs while wearing your volunteer t-shirt as it is unprofessional. If you must interact with an artist, please wait until after your shift to say a friendly hello. ● Unless directed by a venue manager, do not go into a green room or backstage area. ● Do not engage with media unless given permission by Sled Island staff.
POLICIES Betrayal of your volunteer commitment in any of the following ways will result in dismissal and involvement of authorities if necessary: ● Failure to perform the services required for the period specified ● Involvement the theft of wristbands, merchandise, cash or property ● Use of drugs or alcohol before or during your volunteer shift ● Jeopardizing the safety of self or others
● Causing damage to Sled Island, its staff, volunteers, partners, artists or venues, in any way
!
SAFER SPACES AND INCLUSION INITIATIVES
Everyone has the right to feel safe and included at Sled Island regardless of age, ancestry, colour, family status, gender, marital status, mental disability, physical disability, place of origin, race, religious beliefs, sexual orientation or source of income (Alberta Human Rights Act).
To this end, Sled Island has developed several initiatives to help foster safer and more inclusive spaces at festival events. Copies of this document will be available at Sled Island pass pick-up (Fairmont Palliser, June 19 - 24), included in all artist bags and available to download at SledIsland.com/SaferSpaces. Additionally, key safer spaces information including protocols and hotline numbers will be posted in all venue washrooms.
This document will be updated on an ongoing basis to ensure it meets the needs of our community. If you have questions or comments, please get in touch with us at [email protected].
ATTENDEE CONDUCT Sled Island does not tolerate abusive or discriminatory behaviour. Such behaviour is grounds for removal from a Sled Island venue and may result in cancellation of one’s passholder privileges or a permanent Sled Island ban.
If you witness abusive or discriminatory behaviour at Sled Island, please speak with a volunteer venue manager (ask any Sled Island volunteer for assistance finding the volunteer venue manager). All volunteer venue managers undergo mandatory annual Community Bystander Training provided by the Calgary Sexual Health Centre and are equipped to provide survivor-focused interventions.
Sled Island staff and venue staff have the authority to remove offenders from festival venues. Any decision to cancel an offender’s passholder privileges or permanently ban an offender is at the discretion of Sled Island staff. The safety of survivors is always our primary consideration, and any decision to cancel an offender’s passholder privileges or permanently ban an offender will be made on a case-by- case basis in consultation with survivors when possible.
ARTIST CONDUCT Artists with a history of abusive or discriminatory behaviour, or behaviour that is otherwise deemed detrimental to the creation of safer spaces at Sled Island, are not welcome at Sled Island. All programming decisions are made in consideration of these concerns using the fullest extent of our knowledge. Sled Island believes survivors. We reserve the right to cancel any artist, without payment or other compensation, who we believe to have a history of abusive or discriminatory behaviour, or behaviour that is otherwise deemed detrimental to the creation of safer spaces at Sled Island. The safety of survivors is always our primary consideration, and any decision to cancel an artist will be made on a case-by-case basis in consultation with survivors when possible.
Second chances may be offered on a case-by-case basis at the discretion of Sled Island staff. As with artist cancellations, the safety of survivors is always our primary consideration, and any decision to offer a second chance will be made in consultation with survivors when possible.
VOLUNTEER CONDUCT Individuals with a history of abusive or discriminatory behaviour, or behaviour that is otherwise deemed detrimental to the creation of safer spaces at Sled Island, are not welcome as Sled Island volunteers.
Sled Island believes survivors. We reserve the right to revoke volunteer privileges and/or permanently blacklist any individual who we believe to have a history of abusive or discriminatory behaviour, or behaviour that is otherwise deemed detrimental to the creation of safer spaces at Sled Island. The safety of survivors is always our primary consideration, and any decision to revoke volunteer privileges and/or permanently blacklist a volunteer will be made on a case-by-case basis in consultation with survivors when possible.
Second chances may be offered on a case-by-case basis at the discretion of Sled Island staff. As with revoking volunteer privileges and/or permanently blacklisting a volunteer, the safety of survivors is always our primary consideration, and any decision to offer a second chance will be made in consultation with survivors when possible.
OFFENSIVE ATTIRE Offensive attire, including (but not limited to) hate symbols or culturally appropriative attire, is not welcome at Sled Island. Such attire may be grounds for removal from a Sled Island venue and may result in cancellation of one’s passholder privileges or a permanent Sled Island ban.
If you have concerns about offensive attire at Sled Island, please speak with a volunteer venue manager (ask any Sled Island volunteer for assistance finding the volunteer venue manager). All incidents will be addressed on a case-by-case basis in consultation with Sled Island staff when appropriate. Sled Island staff and venue staff have the authority to remove offenders from festival venues. Any decision to cancel an offender’s passholder privileges or permanently ban an offender is at the discretion of Sled Island staff.
COMMUNITY BYSTANDER TRAINING Sled Island’s core staff and volunteer venue managers undergo mandatory annual Community Bystander Training provided by the Calgary Sexual Health Centre. Community Bystander Training offers the practical skills needed to recognize when and how to help when witnessing power-based violence.
Sled Island actively encourages all of its venues to complete Community Bystander Training. Venues that have completed this training are indicated at SledIsland.com/Venues. All Sled Island venues are made aware of Sled Island’s safer spaces initiatives and agree to abide by them during the festival. Sled Island passholders interested in completing Community Bystander Training are invited to do so on Saturday, June 24 from 3:00pm - 5:30pm at the Calgary Sexual Health Centre (301 14th St. NW).
HOW TO ACCESS SUPPORT Sled Island has partnered with Calgary Communities Against Sexual Abuse to provide 24-hour, toll-free support and information to festival attendees. Calgary Communities Against Sexual Abuse is the primary sexual abuse and sexual assault crisis and education service provider for Calgary and surrounding areas.
If you need support, please contact or ask a volunteer venue manager to contact Calgary Communities Against Sexual Abuse at 1-877-237-5888 (ask any Sled Island volunteer for assistance finding the volunteer venue manager). Their trained staff will respond to your needs, which could include dispatching experts or connecting you with other resources if desired. Thanks to the Calgary Sexual Health Centre for their assistance in developing this initiative.
For other support, please contact Distress Centre Calgary’s 24-hour crisis line at 403-266-4357. Distress Centre Calgary provides crisis support, professional counselling and referrals at no cost.
These numbers will be posted in all venue washrooms.
SAFE ROOMS & SAFE WALKS Whenever possible, Sled Island venues will offer safe room access upon request. To access a safe room, please speak with a Sled Island volunteer venue manager (ask any Sled Island volunteer for assistance finding the volunteer venue manager). Safe walks to a second festival location or support while waiting for public or other transportation are also available upon request.
For security reasons, the Sled Island volunteer venue manager will be present in the safe room until next steps (if any, and only if desired by the survivor) are discussed with trained staff at Calgary Communities Against Sexual Abuse. In the event that the volunteer venue manager is male, he will offer that a female or non-binary volunteer or venue staff member be present in his place if desired (no questions asked). Please note that we cannot guarantee whether non-venue manager volunteers and venue staff have completed Community Bystander Training.
WASHROOMS Whenever possible, Sled Island venues will offer gender-neutral washrooms in addition to gender-specific washrooms. Washroom information is available at SledIsland.com/Venues.
BAG CHECKS Bag checks are mandatory for all Sled Island shows at Dickens, the HiFi Club and The Palace Theatre. If you have questions or concerns about bag checks at Sled Island, please email [email protected].
VENUE ACCESSIBILITY Accessibility varies by venue. Detailed information on wheelchair access, seating and washrooms is available at SledIsland.com/Venues. FINANCIAL ACCESSIBILITY Sled Island offers an assortment of free events each year at venues including Tubby Dog, the Ship & Anchor and the Sled Island Block Party in Inglewood. For details, visit SledIsland.com/Schedule.
Those interested in purchasing a Sled Island pass can take advantage of Sled Island’s payment plan, which allows for the purchase of a Sled Island Discovery Pass or Discovery Plus Pass in either four- month or seven-month installments (must purchase by March each year).
Additionally, Sled Island strives for all-ages inclusion and accessibility by offering a low-cost All-Ages Pass ($35) exclusively for attendees under 18. The All-Ages Pass offers access to more than 50 all-ages events including music, comedy and art for the price of a single show ticket. Learn more at SledIsland.com/Passes.
HARM REDUCTION Sled Island does not condone the use of illegal substances.
Harm reduction volunteers from Calgary PartySafe (official Alberta Health Services community partner: SafeWorks Harm Reduction) will be on site at the Sled Island Block Party in Inglewood to distribute information and help facilitate safer decisions around substance use. Calgary PartySafe volunteers are trained to use Naloxone and will have kits on site at the event.
Naloxone can reverse an opioid overdose, including fentanyl. You don’t need a prescription and it’s free at more than 900 sites across Alberta. For more information and additional Naloxone kit distribution locations, visit: http://www.health.alberta.ca/health-info/naloxone-program.html
INDIGENOUS RESILIENCE IN MUSIC Sled Island is working closely with Indigenous Resilience in Music (IRIM) to create safer and more inclusive spaces for Indigenous artists and attendees at the festival.
The following points, created in collaboration with IRIM, will be continually updated to ensure the needs of Indigenous artists and attendees at Sled Island are being met.
Land Acknowledgement Sled Island acknowledges Calgary as the traditional territory of the Blackfoot and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikuni, the Kainai, the Tsuut’ina and the Ĩyãħé Nakoda First Nations, including the Chiniki, Bearspaw and Wesley First Nations. Calgary is also home to Métis Nation of Alberta, Region III.
This acknowledgement is proudly included on SledIsland.com, in the Sled Island program guide, as well as on venue signage whenever possible.
Ceremonial Blessing Before Sled Island 2017, Sled Island will host an elder of the Blackfoot Confederacy to facilitate a ceremonial blessing of the festival. This meeting is closed to the public. Programming Sled Island was pleased to work with IRIM on the festival’s 2017 music programming committee. In future years, this role will be expanded to help foster increased Sled Island submissions from Indigenous artists as well as increased representation of Indigenous artists in Sled Island’s programming.
IRIM Ambassadors IRIM ambassadors will be available before and during Sled Island 2017 to help meet the needs of Indigenous artists and attendees in Calgary, as well as those travelling to Sled Island from reservations or out of province.
IRIM ambassadors are available to assist Indigenous Sled Island artists and attendees in the following areas:
! Pick-up/drop-off from the Calgary airport or Calgary bus depots ! Directions around Calgary and to Sled Island venues ! Festival accommodations, including hotel and billet options ! Festival hospitality, including pass pick-up, Artist Lounge access, etc. ! Communication of additional festival safer spaces initiatives relevant to women, LGBTQ people (including two-spirited people) and allies ! Communication of venue accessibility information relevant to people with disabilities
To connect with an IRIM ambassador, please contact:
Olivia Golosky [email protected] 403-968-5258 !!!!!!!!!!!!!!!!!!2017 VOLUNTEER DECLARATION
1. I certify that I have read and understood the 2017 Sled Island Volunteer Manual and the Safer Spaces & Inclusion Initiatives document; and agree to abide by their Policy while volunteering for the festival.
2. I agree to respect the confidentiality of any and all information I receive as part of my volunteer services, and I shall not disclose such confidential information to anyone without the express written consent of Sled Island.
3. I grant Sled Island the right to use, publish or reproduce any photographs or any copyrightable material produced of me as a volunteer, for the purpose of recruiting or promoting the festival in the future.
4. I will not consume alcohol or drugs while volunteering for Sled Island and I will not wear my volunteer t-shirt at the festival outside of my assigned volunteer shifts.
5. I will treat with respect all patrons, staff, artists and fellow volunteers with whom I will interact during the festival. Harassment, discrimination or other behaviours that compromise the dignity and self-worth of others will not be tolerated, and will be addressed promptly.
6. I am aware that 16 hours of volunteering (or 26 hours pre-festival) are required in order to enjoy volunteer benefits, including a Sled Island Discovery Pass, and that my privileges can be revoked at any time if I fail to complete these hours or do not abide by the festival policy.
LIABILITY WAIVER
I am aware that, in connection with activities associated with the festival, I may be exposed to personal or bodily injury or damage to my property. I voluntarily waive, release, and hold harmless Sled Island Arts Fellowship, its board, employees, agents, and other volunteers from all claims, accidents, injuries, or death that result from actions related to my volunteer activities, except in the case of gross negligence on its part.
FIRST NAME: ______LAST NAME: ______
______Signature Date IF VOLUNTEER IS UNDER AGE 18 A PARENT OR GUARDIAN MUST SIGN ON THEIR BEHALF
Minor’s full name: ______
Parent or Legal Guardian’s full name: ______
Mailing address: ______
Phone: ______
Email: ______
Parent or Legal Guardian’s signature: ______Date: ______— VENUE MAP
16 5 AVENUE NW
EDMONTON TRAIL 20 4 AVENUE NW 5 3 AVENUE NW
1KM NW STREET 0 STREETS WITH CYCLE TRACKS
1 2 STREET SW STREET 2
1 NORTH 2 AVENUE NW AT TOP 2 AVENUE NW OF HILL CITY OF CALGARY BIKEWAYS AND PATHWAYS
1 AVENUE NW C-TRAIN MEMORIAL DRIVE MEMORIAL DRIVE KENSINGTON RD NW
4 STREET SE 6KM WEST ON 21 MEMORIAL DRIVE 3 AVENUE SW
4 AVENUE SW BOW TRAIL 5 AVENUE SW
9 STREET SW 6 AVENUE SW
8 STREET SW
5 STREET SW
4 STREET SW 3 STREET SW
2 STREET SW CENTRE STREET
1 STREET SW
1 STREET SE 7 AVENUE SW 1 MACLEOD TRAIL SE 3 STREET SE
0 STREET SW 7 24
1 STREET SW
1 1 8 AVENUE SW
4 STREET SE 10 12 5 STREET SE 23 19 3 9 9 AVENUE SW 17 30 11 10 AVENUE SW 8 15 22 9 AVENUE SE 11 AVENUE SW 29 4 32 27 12 AVENUE SW 10 AVE SE
4 STREET SW 6
1 14 2 STREET SE 13 AVENUE SW 1
14 AVENUE SW
15 AVENUE SW 16 AVENUE SW 2 31 28 26 18 17 AVENUE SW 18 AVENUE SW
19 AVENUE SW
MACLEOD TRAIL SE
20 AVENUE SW
1 STREET SE STREET 1 1 13
25 22 AVENUE SW
1. #1 ROYAL CANADIAN LEGION (THREE 14. HABITAT LIVING SOUND • 26. SHIP & ANCHOR* • FLOORS)* • 116 7TH AVE. SE 1217 1ST ST. SW 534 17TH AVE. SW 26 AVENUE SW 2. BEAT DROP • 1120 17TH AVE. SW 15. HIFI CLUB • 219 10TH AVE. SW 27. SLED ISLAND BLOCK PARTY • 10TH ST. SE & 10TH AVE. SE 3. BIG SECRET THEATRE • 16. HILLHURST SUNNYSIDE MARKET • 255 8TH AVE. SE 1320 5TH AVE. NW 28. SLOTH RECORDS • 736B 17TH AVE. SW * BLACKFOOT TRAIL 4. BROKEN CITY (TWO FLOORS) • 17. KING EDDY • 438 9TH AVE. SE 29. STRIDE GALLERY (LOWER LEVEL) • 613 11TH AVE. SW MAIN FLOOR ONLY 1006 MACLEOD TRAIL SE 18. LOCAL 510 (AND PARKING LOT) • 5. CALGARY SEXUAL HEALTH CENTRE • 30. STUDIO BELL (PERFORMANCE HALL 510 17TH AVE. SW 301 14TH ST. NW & DROP-IN ZONE) • 850 4TH ST. SE 19. MARION NICOLL GALLERY 6. CENTRAL MEMORIAL PARK • 31. TUBBY DOG • 1022 17TH AVE. SW (+15 WINDOW) • ARTS COMMONS 1221 2ND ST. SW +15 WALKWAY, 205 8TH AVE. SE 32. UNTITLED ART SOCIETY • 7. CENTRAL UNITED CHURCH • 343 11TH AVE. SW 131 7TH AVE. SW 20. MARION NICOLL GALLERY (MAIN SPACE & LRT WINDOW) • 8. COMMONWEALTH (TWO FLOORS) • 1407 14TH AVE. NW BIKE RACK LOCATIONS 731 10TH AVE. SW MAIN FLOOR ONLY 21. MAX BELL ARENA • WHEELCHAIR ACCESSIBLE 1001 BARLOW TRAIL SE 9. CONTAINR GALLERY AT EV JUNCTION • ALL AGES VENUES 22. NITE OWL (LIBRARY) • 4TH ST. & 8TH AVE. SE *ALL-AGES ACCESSIBILITY VARIES, 213 10TH AVE. SW 10. DICKENS PUB • 1000 9TH AVE. SW PLEASE REFER TO THE SLED ISLAND 23. PALACE THEATRE* • SCHEDULE FOR DETAILS 219 8TH AVE. SW 11. FAIRMONT PALLISER (PASS PICK-UP) FOR DETAILED VENUE ACCESSIBILITY • 133 9TH AVE. SW 24. PALOMINO (TWO FLOORS) • INFORMATION, WASHROOM 12. GLOBE CINEMA • 617 8TH AVE. SW 109 7TH AVE. SW INFORMATION AND MORE, PLEASE 13. GOOD LIFE COMMUNITY BICYCLE 25. PHIL & SEBASTIAN COFFEE ROASTERS VISIT SLEDISLAND.COM/VENUES SHOP • 2100 4TH ST. SW (MISSION) • 2207 4TH ST. SW