DOCSLIB.ORG

Designated Supportive Living Family Experience Survey Report

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Designated Supportive Living Family Experience Survey Report DESIGNATED SUPPORTIVE LIVING FAMILY EXPERIENCE SURVEY REPORT Provincial Results September 2020 The Health Quality Council of Alberta is a provincial agency that pursues opportunities to improve patient safety and health service quality for Albertans. It surveys Albertans on their experience with patient safety and health service quality, gathers and analyzes information, monitors the healthcare system, and collaborates with Alberta Health, Alberta Health Services, health professions, academia, and other stakeholders to drive actionable improvements. Our responsibilities are set forth in the Health Quality Council of Alberta Act. DOCUMENT COPYRIGHT The Health Quality Council of Alberta holds copyright and intellectual property rights of this document. This document is licensed under a Creative Commons “Attribution-Non-Commercial-No Derivatives 4.0 International” license: http://creativecommons.org/licenses/by-nc-nd/4.0/ You may copy, distribute, or transmit only unaltered copies of the document, and only for non- commercial purposes. Attribution is required if content from this document is used as a resource or reference in another work that is created. To reference this document, please use the following citation: Health Quality Council of Alberta. Designated Supportive Living Family Experience Survey report. Provincial results. Calgary, Alberta, Canada: Health Quality Council of Alberta; September 2020. Please contact the Health Quality Council of Alberta for more information: [email protected], 403.297.8162. TABLE OF CONTENTS 1.0 USING THE RESULTS AND OVERVIEW OF FINDINGS ....................................................... 5 1.1 A note on how to use results .............................................................................................................. 5 1.2 2019 Site results at a glance .............................................................................................................. 5 1.3 What are the actions for improvement? ........................................................................................... 14 2.0 BACKGROUND ...................................................................................................................... 17 2.1 Designated Supportive Living .......................................................................................................... 17 2.2 HQCA’s 2019 Designated Supportive Living Family Experience Survey ......................................... 20 2.3 HQCA’s 2019 Designated Supportive Living Resident Experience Survey ..................................... 20 3.0 SURVEY PROCESS AND METHODOLOGY ........................................................................ 21 3.1 The survey instrument ..................................................................................................................... 21 3.2 Survey protocol and sampling .......................................................................................................... 21 3.3 Site inclusion criteria ........................................................................................................................ 21 3.4 Family member comments ............................................................................................................... 23 4.0 2019 AND 2016 PROVINCIAL AND AHS ZONE RESULTS ................................................. 24 4.1 Overall Care Rating ......................................................................................................................... 24 4.2 Propensity to Recommend ............................................................................................................... 25 4.3 Dimension of Care: Staffing, Care of Belongings, and Environment ................................................ 26 4.4 Food Rating Scale ........................................................................................................................... 30 4.5 Dimension of Care: Providing Information and Encouraging Family Involvement ............................ 32 4.6 Dimension of Care: Kindness and Respect...................................................................................... 36 4.7 Dimension of Care: Meeting Basic Needs ....................................................................................... 39 4.8 Additional care questions ................................................................................................................. 43 4.9 Family member comments: Additional topics ................................................................................... 49 5.0 SITE CHARACTERISTICS ..................................................................................................... 53 5.1 Level of care .................................................................................................................................... 53 5.2 Site size: Number of DSL spaces .................................................................................................... 54 5.3 Operator type ................................................................................................................................... 55 5.4 Site age ............................................................................................................................................ 56 5.5 Geography: Urban versus rural ........................................................................................................ 56 6.0 LIMITATIONS .......................................................................................................................... 57 7.0 APPENDICES .......................................................................................................................... 58 APPENDIX I: FAMILY EXPERIENCE SURVEY TOOL (PAPER VERSION) ................................................. 59 APPENDIX II: SURVEY PROCESS AND METHODOLOGY ......................................................................... 66 APPENDIX III: CRITERIA FOR SITE INCLUSION IN 2019 ........................................................................... 76 APPENDIX IV: 2019 SITE RESULTS ............................................................................................................ 83 APPENDIX V: 2019 RESPONDENT AND RESIDENT CHARACTERISCTICS ........................................... 120 APPENDIX VI: SUMMARY OF 2019 PROVINCIAL AND ZONE-LEVEL RESPONSES TO INDIVIDUAL SURVEY QUESTIONS ................................................................................................................................ 128 APPENDIX VII: MODELLING SPECIFICS ................................................................................................... 143 APPENDIX VIII: DETERMINING ACTIONS FOR IMPROVEMENT............................................................. 144 1.0 USING THE RESULTS AND OVERVIEW OF FINDINGS 1.1 A note on how to use results The focus of this report is to describe the current state of designated supportive living (DSL) from the perspective of the resident’s family member. The results for each DSL site are compared amongst site peers within each AHS Zone, in addition to the previous survey iteration. Ultimately, these results are intended to guide reflection on performance and assist in identifying quality improvement opportunities. The key measures used to present the survey results include four Dimensions of Care , the Food Rating Scale, the Overall Care Rating (a measure of family members’ overall opinion of the site), and the Propensity to Recommend. The Dimensions of Care each represent a set of questions that share a similar theme; they influence the Overall Care Rating and can be used to identify areas of success and opportunities for improvement at DSL sites across Alberta. Other factors can contribute to family members’ experience at a site. Family experience alone should not be used to assess site performance in the absence of other information, such as site demographics (i.e., average age of residents and percentage male/female), level-of-need of the resident population, and other quality measures such as those derived from the interRAITM Resident Assessment Instrument (RAI), complaints and concerns, accreditation results, and compliance with Continuing Care Health Service Standards (CCHSS). One option for publicly available information is the HQCA’s FOCUS on Healthcare website. It was expanded to include designated supportive living in 2019. It features 28 interactive charts that present administrative data as well as patient experience survey data about designated supportive living. Users can compare information about designated supportive living sites or zones, and look at data presented over time. https://focus.hqca.ca/designated-supportive-living/ This report provides a single perspective of several possible interpretations of these findings. DSL owners, operators, and other stakeholders may choose to examine and interpret the findings differently. While being mindful of the limitations of the data, there are a number of ways to interpret and use the results. It is important to note that while significance testing can identify where there has been a mathematical change, this does not necessarily indicate a change in performance especially when comparing two survey cycles. In addition, results that did not show any statistically significant change or difference may still be important. 1.2 2019 Site results at a glance Among sites that did Table 1 below provides a summary of 2019 site-level results. Sites are show a statistically
Load more

Recommended publications
  • Celebrating 70 Years of Compassionate Care
    Celebrating 70 years of compassionate care 2018-2019 Report to the Community Table of Contents 2 Mission, Vision, and Values 4 A Year in Review 6 2018 - 2019 Board of Directors 8 Terry Mayne’s 40 Years of Volunteering 10 By the Numbers 11 Programs and Services 12 Jean Bain’s 50 Years of Service 14 Care Homes and Service Capacity 16 About Zac 18 Strategic Plan 22 Celebrating Our Past 25 Fund Development Facts and Figures 26 Financial Summary 28 Thank You Mission, Vision, and Values Our Mission Our Values To extend Christian Hospitality through a Reflecting Christian Hospitality, the values of The continuum of care to those in need or at risk, Good Samaritan Society and Good Samaritan regardless of race or religious belief. Canada are: Our Vision Healthy Relationships To grow in strength, excellence, and creativity in In a spirit of compassion, we work in supportive caring for others. partnerships and open our hearts to others by affirming their goodness and potential. We do this by: • showing respect to others; • partnering in shared responsibilities; • communicating openly and sincerely; • showing compassion to others; • upholding dignity; • supporting the potential in everyone. Hospitable Environments We provide safe, comfortable communities inspiring involvement, where people experience a sense of caring, belonging, and purpose. We do this by: • putting people first before tasks; • providing home-like surroundings; • providing safe, non-threatening environments; • building and maintaining community connections. Servant Leadership We lead through giving of ourselves in service to others, by acting with courage in a trustworthy and ethical manner. We do this by: • being accountable for all of our actions; • demonstrating integrity; • being good stewards of our resources; • serving others without self-interest.
    [Show full text]
  • Annotated Bibliography of The
    Annotated Bibliography of the Cultural History of the German-speaking Community in Alberta Second Up-Date: 1997- 2003 A project of the German-Canadian Association of Alberta 8 2004 Compiler: Manfred Prokop Annotated Bibliography of the Cultural History of the German-speaking Community in Alberta: 1882-2000. Second Up-Date: 1997-2003 In collaboration with the German-Canadian Association of Alberta #203, 8708-48 Avenue, Edmonton, AB, Canada T6E 5L1 Compiler: Manfred Prokop Modern Languages and Cultural Studies, University of Alberta, Edmonton, AB, Canada T6G 2E6 Phone/Fax: (780) 467-6273. E-Mail: [email protected] ISBN 0-9687876-0-6 8 Manfred Prokop 2004 TABLE OF CONTENTS Overview ............................................................................................................................................................................................... 1 Quickstart ............................................................................................................................................................................... 1 Description of the Database ................................................................................................................................................................. 2 Brief history of the project ................................................................................................................................................... 2 Materials ...............................................................................................................................................................................
    [Show full text]
  • List of Publicly Funded Designated Supportive Living Accommodations and Long-Term Care Facilities
    Alberta Health, Continuing Care Branch For General Reference Purposes Only March 31, 2016 List of Publicly Funded Designated Supportive Living Accommodations and Long-Term Care Facilities This document is a list of publicly funded designated supportive living (DSL) accommodations and long-term care (LTC) facilities in Alberta as of March 31, 2016. The list is broken down by: Alberta Health Services (AHS) Zone (i.e., South, Calgary, Central, Edmonton and North); Location (Alphabetically); Facility Name, which is hyperlinked to the Accommodation Standards Licensing and Public Reporting Website; Facility Address, including phone number; Operator Name; Operator Type (i.e., AHS, Private or Voluntary); Level of DSL accommodation (DSL 3, DSL 4 or DSL 4-D); and, Type of LTC Facility (Auxiliary Hospital or Nursing Home). DSL Accommodations In DSL accommodations, a higher level of care is provided than what is provided in other supportive living settings. DSL settings have staff on-site to provide personal care and health support services 24 hours a day. These staff may include Health Care Aides, Licensed Practical Nurses, on-call Registered Nurses and staff providing therapeutic services, such as Physical and Occupational Therapists. The levels of DSL accommodations include (in order of lowest to higher care need provided): DSL 3: This community-based living option includes 24-hour on-site (scheduled and unscheduled) personal care and support services which are provided by Health Care Aides. Read more on DSL 3 at http://www.albertahealthservices.ca/cc/Page13338.aspx. DSL 4: This DSL level provides 24-hour on-site (scheduled and unscheduled) professional health and personal care and support, provided by Licensed Practical Nurses and Health Care Aides.
    [Show full text]
  • Health Authority Redesign Accomplishments
    September 2005 Health Authority Redesign Accomplishments A Four-Year Picture Better Care for Seniors BETTER CARE FOR SENIORS Home and Community Care Redesign Seniors are a vital resource to British Columbia. They bring a wealth of knowledge and experience to our communities and to our growth as a province. Today’s seniors are healthier, living longer and more active than ever before in our history. As this new generation of seniors approaches retirement, British Columbia is striving to ensure they receive the care they deserve. Health authorities are working to provide better care and more options for today and for the future. British Columbia’s strategy involves ensuring seniors receive the right care in the most appropriate setting. Based on extensive research and consultation, health authorities are redesigning health care services to be more senior friendly, to provide more options for independent seniors and to ensure residential care is available if and when seniors need it. When this government took office in 2001, British Columbia’s seniors’ care system was outdated and out of step with what today’s seniors need and want. Since that time, the province has made significant strides. • Wait times for residential care facilities have been reduced to an average of 60 to 90 days, compared to up to a year (and two years in some areas) in past. • Seniors now have more options, in newer facilities that meet modern care standards. Most of all, they are obtaining more timely, appropriate care that supports their independence. • As of June 2005, 4,142 new and replacement residential care beds, assisted living units and supportive housing units have been developed to upgrade outdated care facilities and create new beds and units where needed.
    [Show full text]
  • Member Projects Provincial Election Candidate List.Xlsx
    Party Leaders Party Emails Parties # of Candidates Rachel Notley - New Democratic Party [email protected] NDP 87/87 Jason Kenney - United Conservative Party [email protected] UCP 87/87 Stephen Mandel - Alberta Party [email protected] AP 87/87 Derek Fildebrandt - Freedom Conservative Party [email protected] FCP 24/87 David Khan - Liberal Party [email protected] LP 50/87 Cheryle Chagnon-Greyeyes - Green Party [email protected] GP 32/87 Marilyn Burns - Alberta Advantage Party Contact via their website: albertaadvantage.net AAP 28/87 Lauren Thorsteinson - Reform Party Contact via their website: http://reformalberta.com/ RP 1/87 Alberta Independence Party - Dave Bjorkman/Multiple Contact via their website: https://albertaindependence.ca/AIP/Multiple 63/87 parties fit into Other category Last updated: 04/04/2019. Updates to this sheet happen every Thursday. Online version has links to Twitter accounts of candidates. If your provincial riding is incorrect, please contact ASCHA. Organization Project Name Provincial Riding NDP UCP AP Other Acadia Foundation Consort Senior Citizens Lodge Drumheller-Stettler Holly Heffernan Nathan Horner Mark Nikota Ind: Rick Strankman, AIP: Jason Hushagen, AAP: Donald Herzog Acadia Foundation Neutral Hills Manor Drumheller-Stettler Holly Heffernan Nathan Horner Mark Nikota Ind: Rick Strankman, AIP: Jason Hushagen, AAP: Donald Herzog Acadia Foundation Consort Lodge Apartments Drumheller-Stettler Holly Heffernan Nathan Horner Mark Nikota Ind: Rick Strankman, AIP: Jason
    [Show full text]
  • Download the LOCAL 042 Collective Agreement
    THE ~fRJtAN SOCIETY COLLECTIVE AGREEMENT BETWEEN THE GOOD SAMARITAN SOCIETY (A Lutheran Social Service Organization) AND ALBERTA UNION OF PROVINCIAL EMPLOYEES Covering AUPE certified/recognized employees at the: Southgate Care Centre (Edmonton) Stony Plain Care Cenh'e and Cottages (Stony Plain) Dr. GeraJd Zetter Care Centre (Edmonton) George Hennig Place (Stony Plain) Wedman House and Wedman Village Homes (Edmonton) Spruce Grove Centre (Spruce Grove) Millwoods Centre (Edmonton) Mountainview Centre (Hinton) Clearwater Centre (Rocky Mountain House) Pembina Village (Evansburg) West Highland Centre (Lethbridge) Park Meadows (Leth bridge) CHOICE Program (Edmonton) Good Shepherd Home (Wetaskiwin) And covering AUPE voluntarily recognized employees at the: Ga rden Vista Care Centre (Magrath) Prairie Ridge (Raymond) Lee Crest (Cardston) Linden View (Taber) EXPIRING June 30, 2017 NUMERICAL INDEX Article No. Page No. Preamble ........................................................................................................................................................... 1 1 Term of Agreement ......................................................................................................................................... 2 2 Application ....................................................................................................................................................... 2 3 Pension ............................................................................ ;................................................................................
    [Show full text]
  • Designated Supportive Living
    DESIGNATED SUPPORTIVE LIVING RESIDENT EXPERIENCE SURVEY REPORT Provincial Results September 2020 The Health Quality Council of Alberta is a provincial agency that pursues opportunities to improve patient safety and health service quality for Albertans. It surveys Albertans on their experience with patient safety and health service quality, gathers and analyzes information, monitors the healthcare system, and collaborates with Alberta Health, Alberta Health Services, health professions, academia, and other stakeholders to drive actionable improvements. Our responsibilities are set forth in the Health Quality Council of Alberta Act. DOCUMENT COPYRIGHT The Health Quality Council of Alberta holds copyright and intellectual property rights of this document. This document is licensed under a Creative Commons “Attribution-Non-Commercial-No Derivatives 4.0 International” license: http://creativecommons.org/licenses/by-nc-nd/4.0/ You may copy, distribute, or transmit only unaltered copies of the document, and only for non- commercial purposes. Attribution is required if content from this document is used as a resource or reference in another work that is created. To reference this document, please use the following citation: Health Quality Council of Alberta. Designated Supportive Living Resident Experience Survey Report. Provincial results. Calgary, Alberta, Canada: Health Quality Council of Alberta; September 2020. Please contact the Health Quality Council of Alberta for more information: [email protected], 403.297.8162. TABLE OF CONTENTS 1.0 USING
    [Show full text]
  • THE GOOD SAMARITAN SOCIET Y Serving the Vulnerable 02 PRODUCTS & SERVICES CB
    JULY 2011 The Canadian Business Journal 11 THE GOOD SAMARITANS SOCIETY www.gss.org THE GOOD SAMARITAN SOCIET Y Serving the vulnerable 02 PRODUCTS & SERVICES CB THE GOOD SAMARITAN SOCIET Y Serving the vulnerable 02 4 PRODUCTS AND SERVICES The Good Samaritans Society The Good Samaritan Society, a west Canadian not-for-profit charitable organization, has been providing high-level care to society’s vulnerable for more than 60 years. JULY 2011 The Canadian Business Journal 5 The Good Samaritan Society, a west Canadian not-for-profit charitable organization, has been providing high-level care to society’s vulnerable for more than 60 years. 6 PRODUCTS AND SERVICES The Good Samaritans Society THE GROUP, WHICH operates in Alberta and British charity’s mission “is to extend hospitality through Columbia, was set up after an Albertan resident a continuum of care to those in need or at risk”. struck oil on his property and donated money from The organization primarily serves two the resulting windfall to fund the construction of a groups; one of these groups is seniors who are home for local elders, in the process establishing often frail and require around-the-clock care. the Good Samaritan Society. The other group the charity serves is people Today, the organization provides care for with developmental disabilities. thousands of individuals and operates a num- The charity works with government bodies ber of care homes across the two provinces it in targeting care cases and provides relief to a caters. Good Samaritan Society president and health system stretched by geography and an chief executive officer Carla Gregor says that the aging population.
    [Show full text]
  • Achieving Excellence in Continuing Care
    NOVEMBER 2005 Achieving Excellence in Continuing Care Final Report of the MLA Task Force on Continuing Care Health Service and Accommodation Standards “ We want our province to be the best place in which to live, work, raise families and grow old.” Raymond Prins, MLA Lacombe-Ponoka Len Webber, MLA Calgary-Foothills Co-Chairs, Task Force on Continuing Care Health Service and Accommodation Standards Contents ii Message from the Task Force Co-Chairs iii Executive Summary iv Task Force Mandate and Membership v The Consultation Process 1 Introduction 3 What the Task Force Heard and Their Recommendations 3 Staffing 6 Medications 7 Food in Supportive Living and Long-Term Care Facilities 9 Access to Services 11 Resident and Family Satisfaction and Concerns Resolution 14 Standards and Legislation 17 Monitoring, Compliance, and Enforcement of Standards 21 Funding the System, Funding Individuals 23 Health Benefit and Income Support Programs 24 Building Design and Infrastructure 26 Achieving, Promoting, and Recognizing Excellence 28 Public Awareness and Communication 30 Conclusion 31 Appendix 1 – Organizations That Made Presentations or Written Submissions to the Task Force ii Message from the Task Force Co-Chairs e would like to begin by thanking the many recommendations. Albertans’ commitment to ensuring WAlbertans who shared their experiences, insights that changes are made to improve the system is clear as and suggestions for improving continuing care health we received many offers of assistance from well-positioned service and accommodation standards, by submitting and expert organizations and individuals to begin work completed Discussion Guides, written briefs and letters, immediately on implementing our recommendations. or by meeting in person with the Task Force.
    [Show full text]
  • BC PROVINCIAL NEWSLETTER.Cdr
    Provincial Newsletter BC October 2013 Hello Brothers, Well it’s been a few months since the Provincial Convention and I just wanted to thank everyone for your support. I have some special thanks going out to the Rossland Aerie members who supported me through the Provincial Chairs, the Drill Team with Captain Joan Klit who did such a great job during the Installation of Officers, and to all the Chairmen who have taken on committees for me during this term. When you receive this newsletter, Yvonne and I will have already started our official joint visitations and we are looking forward to meet as many of you as possible. We are going to start on the Island and then on to the Interior, Kootenays and the Mainland. Check with your local Secretaries for dates. They have my booklet. My theme this year is Irish and my slogan is Bring in a Member and Fill the Pot of Gold. My pin is a Leprechaun and he is the Keeper of the Gold. Should you know of a person who has dropped their membership, pay them a visit and find out why. Maybe you can convince them to re-enroll. It has been shown that most members who come back into the Eagles are usually more involved than before. Due to the rules of the Gaming Commission, I had to change my charity from Alzheimer’s Research to buying much needed equipment for the Alzheimer’s Unit at the Village by the Station in Penticton. This place is operated by a non-profit organization (The Good Samaritan Society) who take in patients from all over the Province.
    [Show full text]
  • Magrath Days Unity July 24-26 •BSKXS" Magrath Such As Lab, X-Ray, Physiotherapy, Occupational Therapy, and Respiratory
    Changes to Health Services in Magrath by Lorri Smart speaking for die local group of physi- clinic will include many of the same healdi dans, Dr. Regehr said, ‘Times are chang- services currently accessed here in The Town of Magrath can look for­ ing and although we’ve ward to changes in the delivery of health been very comfortable with care services in the near future. It is the way things have worked expected by the spring of 2004, the here in our community, we Emergency Department at the Magrath understood that it was time Hospital will be closed. However, many to make some changes. sendees will continue to be delivered from a We feel like we have been oftkx new community health care center. The innovative and we’ve come JTX*-X new center will operate out of an expanded up with ideas in cooperation Magrath Medical Clinic, currently the clinic with the Health Region that where Drs. Regehr and Norton practice. will benefit the community.” Dr. Regehr and the physicians in The new, expanded Magrath have been XAAV WOCtSS brainstorming for 1 r\ quite some time to 1J come up with a T plan for the deliv­ ft Ç1 *C 4L ery of services here h in Magrath that 27 would meet the needs of the com­ munity and satisfy the demands of a changing health care system. In Magrath Days Unity July 24-26 •BSKXS" Magrath such as lab, x-ray, physiotherapy, occupational therapy, and respiratory. There will continue to be 24-hr ambulance serv­ ice and the community care and public health nurses will contin­ ue to be available to enhance the services provided by the local physicians.
    [Show full text]
  • Freedom of Information and Protection of Privacy Requests Received by Drainage Districts April 1, 2013 to March 31, 2014
    Freedom of Information and Protection of Privacy Requests Received by Drainage Districts April 1, 2013 to March 31, 2014 Correction of General Personal Personal Total 1. Request Received by Information Information Information Requests Total 0 0 0 0 10. Generated on 16-Jan-2015 3:16:06 PM Page 1 Freedom of Information and Protection of Privacy Requests Received by Health Care Bodies April 1, 2013 to March 31, 2014 Correction of General Personal Personal Total 1. Request Received by Information Information Information Requests Alberta Health Services 311 75 0 386 Covenant Health 5 1 0 6 Good Samaritan Society 1 0 0 1 Health Quality Council of Alberta 1 0 0 1 Total 318 76 0 394 Total 2. Requests Received by Source Requests Elected Official 112 General Public 96 Business/Commercial 64 Organization/Interest Group 31 Media 15 Academic/Researcher 0 Total 318 10. Generated on 16-Jan-2015 3:16:06 PM Page 2 Freedom of Information and Protection of Privacy Requests Received by Housing Management Bodies April 1, 2013 to March 31, 2014 Correction of General Personal Personal Total 1. Request Received by Information Information Information Requests Westlock Foundation 0 3 0 3 Calgary Housing Company 1 0 0 1 Claresholm Housing Authority 0 1 0 1 Crowsnest Pass Senior Housing 0 1 0 1 Green Acres Foundation 1 0 0 1 Heart River Housing 1 0 0 1 Innovative Housing Society 1 0 0 1 Leduc Foundation 1 0 0 1 Lethbridge Housing Authority 1 0 0 1 Lloydminster Region Housing Group 0 1 0 1 Rimoka Housing Foundation 1 0 0 1 Wood Buffalo Housing and Development Corporation 1 0 0 1 Total 8 6 0 14 Total 2.
    [Show full text]