Contacting Us the CHEYLESMORE SURGERY
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Contacting us THE CHEYLESMORE SURGERY The Cheylesmore Surgery 51 Quinton Park A guide to our services Cheylesmore Coventry CV3 5PZ Tel: 024 7650 2255, Telephone lines open from 8:40am to 1pm and 2pm—6:30pm daily Website: http://www.cheylesmoresurgery.nhs.uk/ When We Are Closed: If you have an emergency outside of normal surgery hours, please call 111 for medical help. Walk-in Centre: Patients can also attend or telephone the walk-in centre on Stoney Stanton Road which is open 7 days a week 08:00 -22:00. Telephone number: 0300 200 0060 Out-of-hours services are generally busy so please think Telephone: 024 7650 2255 Fax: 024 7650 2325 carefully before asking to see a doctor and only do so if you Opening Hours: Monday to Friday 8:40am to 6:15pm— genuinely cannot wait until the surgery re-opens. Closed daily from 12:30pm to In a genuine emergency you should call 999. Chest pains 2pm. and / or shortness of breath constitute an emergency. This practice is within the NHS England (West Midlands) area. Welcome Our practice area The Cheylesmore Surgery serves the whole of Cheylesmore and parts of the surrounding areas, please see ‘Our Practice Area’ on the next page. Our team includes 3 GP’s, 1 Practice Nurse and 1 Health care assistant as well as 2 GP Registrar’s, Practice Manager and Reception Staff. We offer a full general practice service and run specialist clinics such as: Midwife Clinics, Phlebotomy, Asthma, Diabetes , COPD and Minor Surgery. At The Cheylesmore Surgery we aim to treat all our patients promptly, courteously and in complete confidence. The Cheylesmore Surgery is a Partnered Practice and now also a ‘training practice’. This means hospital doctors wanting to enter gen- eral practice spend 6-12 months with us in order to gain the experi- ence they need to become family doctors. This leaflet is for both existing patients and those considering register- ing with us. It tells you about our services, how to access them and some general information about how our practice operates. If you live in our practice area and would like to register with us, please complete one of our registration forms that are available on our website and at our surgery reception. You may state on the registration forms which GP you prefer to see, however you will be registering with the practice rather than an indi- vidual GP. Prescriptions Specialist and Hospital Clinics Care We run a range of clinics. For an ap- Diabetes: (ground floor) The Cheylesmore Surgery has an If a GP or another member of pointment or further details please call on-site Pharmacy on the ground These clinics are run in the Prac- our health care team believes our surgery reception on 024 7650 floor: Boots Coventry tice Nurse and Health care Assis- you need hospital treatment 2255. Cheylesmore Oasis Healthcentre tant on Monday, Wednesday, or specialist care elsewhere, Midwife Clinic: (1st floor) Telephone number: 024 7650 Thursday and Friday during their they can refer you to the ap- Monday (for 1st appointment) 2pm— regular clinic sessions —they offer 2826. It is at the patient’s discre- propriate services. If you 4pm and Thursday (for follow up ap- advice and general health check tion if they wish to use this Phar- would prefer to be referred to pointments 9:15am to 2:15pm. This is ups for patients that have been macy. clinic is run by our Community Mid- a certain hospital or service diagnosed with diabetes. Repeat prescriptions: wife. If you become pregnant, you will please inform your GP. be given a ‘1st appointment’ at which Asthma: (ground floor) If you take medication on a long- the midwife will ask you a few ques- term basis, you can ask for a repeat These clinics are run in the Prac- tions and carry out some general health prescription by dropping in your re- tice Nurse and Health care Assis- checks. You will be seen regularly peat slip to our surgery reception tant on Monday, Wednesday, throughout your pregnancy at follow up (we only accept prescription request appointments at the practice. Thursday and Friday during their via telephone for housebound pa- regular clinic sessions. tients). We require 2 working days to Minor Surgery: (ground floor) process prescription requests. Other health care services : Minor operations can be done in our We are also set up for electronic treatment room. These are run monthly Primary care Services not availa- prescriptions, if you wish for your and are only bookable by appointment, ble at our practice are provided prescriptions to be sent to your please see your GP first for assessment. by NHS Coventry & Rugby CCG, nominated pharmacy directly, please Telephone number: (024) 7655 enquire at the pharmacy of your 3344 choice and they can enable this ser- vice for you. Appointments Clinic times To book a face to face appointment or telephone consultation with our GP’s please Monday Tuesday Wednesday Thursday Friday call our surgery reception on 024 7650 2255. If you would like to register to book appointments online please fill in a form at our surgery reception and we can set Dr Manjit 8:40am to 8:40am to 8:40am to this up for you. Jaspal 11:40am and 11:40pm 11:40am We offer same day appointments with the GP’s which are only bookable on the day 3pm to 6pm they are needed ( we do not book these appointments in advance). If you wish to book a same day appointment with the GP’s please call the surgery at 8:40am as Dr Garima 8:40am to 8:40am to 8:40am to 8:40am to 8:40am to these appointments are given out on a first come-first served basis. Singhal 11:40am 11:40am 11:40am and 11:40am and 11:40am If your condition is non-urgent you can expect to see a GP within 1 week, though 2pm to 5pm 3pm to 6pm and 2pm to you may have to wait longer if you want to see a particular GP. At The 5pm Cheylesmore Surgery we book appointments 1 week in advance with the GP’s but no longer. Our Practice Nurse and Healthcare Assistant treat patients for a wide range of com- Dr Rami 9am to 12pm 9am to 12pm 9am to 12pm and 2pm to mon conditions. You can expect to see a Nurse or HCA within 1 week but please and 3pm to and 2pm to 5pm note that our Nursing Team cannot prescribe any medicines so if you need a pre- 6pm 5pm scription you will need to speak to the GP’s or put a request in at reception. If you would like a chaperone during your consultation with any of our healthcare team please inform reception before your appointment time. Home Visits: Our doctors typically see four patients in the practice in the You can book to have a telephone appointment with a GP. He or she will ring you time it takes to do a single home visit. For this reason, we ask our patients to at an agreed time on the telephone number you have given. come to the practice if at all possible. However we can visit you at home if How you can help us: your condition means you cannot attend our practice. Please call the surgery Be on time for your appointment reception before 10am to arrange a visit and let us know if your condition is Inform us if you need to cancel/reschedule your appointment urgent. If you feel you need a home visit please call before 10am. Evening and weekends: NHS England (West Midlands) offers patient regis- tered with our practice a full GP service when our practice is closed. For ur- If you are ringing for test results please call after 3pm. gent advice and treatment, please call the Out of Hours Service on 111. Other local NHS Services As well as our practice, there are many other local NHS services you can contact for Your local pharmacist: health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well- Your local pharmacist will be able to give you free health advice—you stocked medicine cabinet at home. We suggest you keep the following: don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call 111 for further details. Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin) City of Coventry Health Centre—Walk in Centre: Mild laxatives You can also see an experienced nurse for treatment of minor injuries Anti-diarrhoeal medicines and illnesses, seven days a week, 8am to 10pm at City of Coventry Rehydration mixture Health Centre, Stoney Stanton Road, Coventry, CV1 4FS. You do not Indigestion remedy (for example, antacids) need an appointment. Travel sickness tablets NHS 111 Service: Suncream—SPF15 or higher The NHS 111 Services offers free expert health information and advice Sunburn treatment (for example, calamine) 24 hours a day on 111 or at their website: http://www.nhs.uk/ NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/ Tweezers and sharp scissors Pages/NHS-111.aspx. A thermometer Accident and Emergency/999: A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings. Whatever the day or time, if you or someone else experiences severe Remember: chest pain, loss of blood, suspected broken bones or severe allergic reac- Keep the medicine chest in a secure, locked place out of reach of small chil- tions go to your nearest emergency department or call 999.