Models and Methods for Optimizing Baggage Handling at Airports
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Wayfinding at Airports
WAYFINDING AT AIRPORTS – a LAirA Project Report - LAirA is financially supported by the European Union’s Interreg Central Europe programme, which is a European cohesion policy programme that encourages cooperation beyond borders. LAirA is a 30-months project (2017-2019), with a total budget of €2.3 million. LAirA PROJECT 2019 © All images courtesy of Transporting Cities Ltd. Printed on recycled paper Print and layout: Airport Regions Conference airportregions.org info@ airportregions.org TABLE OF CONTENTS 5 INTRODUCTION 5 LAirA Project in a nutshell 5 Executive summary 7 PART 1: WHAT IS WAYFINDING AT AIRPORTS 7 1.1 Airport passenger types 7 1.2 The context of wayfinding at airports 10 1.3 Wayfinding access to public transport around the world 10 1.4 Wayfinding to deliver an exemplary journey through the airport 11 1.4.1 First step: Orientating the passenger 11 1.4.2 Promoting public transport and introducing the iconography 12 1.4.3 Making the association to the transport destination 13 1.4.4 Avoiding the moment of doubt when emerging into the public area 13 1.4.5 Using icons to lead the way through the terminal 15 1.4.6 Providing reassurance along the way 15 1.4.7 Identifying the transport destination 16 1.4.8 Draw a picture for complicated transport connections 17 PART 2: PRINCIPLES OF WAYFINDING 17 2.1 The ideal journey to public transport 17 2.2 Identifying the principles of wayfinding 20 PART 3: WAYFINDING IN LAIRA REGIONS OR FUNCTIONAL URBAN AREAS 20 3.1 LAirA partners and the principles of wayfinding 20 3.2 Partner questionnaire 20 3.3 Analysis of questionnaire responses 22 PART 4: CONCLUSION 22 4.1 Capitalising on transport investment 22 4.2 Wayfinding and access to airports 23 4.3 Conclusion and recommendation INTRODUCTION LAirA project in a nutshell Executive summary LAirA (Landside Airport Accessibility) addresses the This report considers the theme of wayfinding at specific and significant challenge of the multimodal, airports. -
AIRLINE REQUIREMENTS for DESIGN TENANT DEVELOPMENT GUIDELINES Copyright ©2015 by Denver International Airport
AIRLINE REQUIREMENTS FOR DESIGN TENANT DEVELOPMENT GUIDELINES Copyright ©2015 by Denver International Airport All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the permission in writing from the publisher. Printed in the United States of America 2 Table of Contents The Jeppesen Terminal .................................................................................................................................................................................................................... 5 Terminal East and West Sides ...................................................................................................................................................................................................... 6 Levels of the Terminal ................................................................................................................................................................................................................. 6 Door Numbers ............................................................................................................................................................................................................................. 6 Hotel and Transit Center ................................................................................................................................................................................................................ -
Employee Travel Center in Atlanta
Delta’s Employee Travel Center in Atlanta Delta has several initiatives underway in Atlanta intended to improve customer service by adding choice, convenience, and efficiency. This includes physical changes to the Delta facilities at Atlanta’s Hartsfield- Jackson airport, designed to improve our customers’ experience, and include: • An Employee Travel Center (ETC) for Positive Space and non-rev travel which will result in more lobby space in the Atlanta airport for our customers’ use. • A redesigned portion of Delta’s international lobby area to better serve our customers. • Additional kiosks to facilitate a fast and efficient customer check-in. • Enhanced kiosks capabilities to include international check-in supporting international growth. • Additional check-in positions both inside and outside for fast and efficient check-in from wherever the customer chooses. • Additional baggage positions for added customer convenience • Programmable ‘over the counter’ signage to facilitate customer communications. This communication brief deals specifically with the Employee Travel Center in Atlanta. Details Employees will be required to use the ETC in Atlanta for all of their travel – both Positive Space and non- rev, and for all Buddy Pass travel in order to make the lobby area and lobby kiosks available to revenue passengers. The Employee Travel Center (ETC) will be located directly across from Baggage Carousel #1. The Employee Travel Center will equipped with four work stations for TravelNet access, four kiosks and a bag tag printer. This will allow NRSA travelers to list passengers, change reservations, activate stand-by and check baggage, all in one dedicated location. The center will be staffed with Delta agents for those who need further assistance. -
Elimination Or Reduction of Baggage Recheck for Arriving International Passengers TRB
96+ pages; Perfect Bind with SPINE COPY or 65–95 pages; Perfect Bind (NO SPINE COPY) REQUESTED ADDRESS SERVICE Washington, DC 20001 500 Fifth Street, NW BOARD TRANSPORTATION RESEARCH ACRP Report 61 AIRPORT COOPERATIVE RESEARCH Elimination or Reduction of Baggage Recheck for Arriving International Passengers ACRP PROGRAM REPORT 61 Sponsored by the Federal Aviation Administration Elimination or Reduction of Baggage Recheck for Arriving International Passengers Washington, DC Permit No. 8970 ISBN 978-0-309-21395-0 Non-profit Org. U.S. Postage 9 0 0 0 0 PAID TRB 9 780309 213950 ACRP OVERSIGHT COMMITTEE* TRANSPORTATION RESEARCH BOARD 2012 EXECUTIVE COMMITTEE* Abbreviations and acronyms used without definitions in TRB publications: CHAIR OFFICERS AAAE American Association of Airport Executives James Wilding CHAIR: Sandra Rosenbloom, Professor of Planning, University of Arizona, Tucson AASHO American Association of State Highway Officials Metropolitan Washington Airports Authority VICE CHAIR: Deborah H. Butler, Executive Vice President, Planning, and CIO, Norfolk Southern AASHTO American Association of State Highway and Transportation Officials (retired) Corporation, Norfolk, VA ACI–NA Airports Council International–North America EXECUTIVE DIRECTOR: Robert E. Skinner, Jr., Transportation Research Board ACRP Airport Cooperative Research Program VICE CHAIR ADA Americans with Disabilities Act Jeff Hamiel MEMBERS APTA American Public Transportation Association Minneapolis–St. Paul J. Barry Barker, Executive Director, Transit Authority of River City, Louisville, KY ASCE American Society of Civil Engineers Metropolitan Airports Commission ASME American Society of Mechanical Engineers William A.V. Clark, Professor of Geography and Professor of Statistics, Department of Geography, ASTM American Society for Testing and Materials MEMBERS University of California, Los Angeles ATA Air Transport Association James Crites Eugene A. -
MCO International Arrivals Brochure
MCO International Arrival Wayfinding Map N SIDE Gates 1-29 Level 1 Gates 100-129 Ground Transportation & Baggage Claim (8A) Level 2 Baggage Claim Gates 10-19 Gates Ticketing Locations 20-29 Gates 100-111 A-1 A-2 Level 3 A-3 A-4 2 1 Gates Gates 1-9 112-129 Hyatt Regency - Lvl.4 Regency Hyatt Security Checkpoint To Gates 70-129 Gates To Food Court To Gates 1-59 Gates To Security Checkpoint Gates 70-79 Gates 50-59 To Parking “C” Gates 3 90-99 4 B-1 B-2 Level 3 B-3 B-4 Gates Gates 30-39 Ticketing Locations Gates 80-89 40-49 Gates 70-99 Level 2 Gates 30-59 Baggage Claim Level 1 Ground Transportation & Baggage Claim (28B) SIDE C Check-in and baggage claim locations subject to change. Please check signage on arrival. *Map not to scale Find it ALL in One Place Download the Orlando MCO App Welcome to Orlando Available for International Airport (MCO) OrlandoAirports.net /flymco @MCO @flymco International Flight Arrival Guide 05/19 After clearing customs and Upon arrival on Level 3 of Welcome to Take the escalator or stairs immigration, claim your baggage the main terminal, look for Orlando International up one level and board the from the baggage carousel then 3 5 the large illuminated letters proceed to the exit. Automated People Mover 7 indicating the A and B sides Airport (MCO) (APM) to the of the terminal. main terminal. Upon exiting the aircraft you will 1 be required to clear U.S. -
210401-Ground-Vehicle-Operations-Program.Pdf
Table of Contents Topic Page General 3 Definitions 5 Airfield Driver Authorization 9 Rules and Regulations for Movement and Non-movement Drivers 11 Rules and Regulations for Movement Drivers Only 12 Airfield Lighting and Marking and Signage 13 Enforcement / Penalties and Control 16 Airfield Hazards 16 Accidents and Emergencies 17 Security 17 Wildlife Hazard Management Program Security 17 Appendices Phonetic Alphabet 18 Audio Communications 19 Lost Communication Procedures 20 Common Radio Terminology 21 Attachments Section One: General The purpose of this program is to maintain control of all vehicle movement on the airfield. Federal Aviation Regulation (FAR) Part 139 requires airports to limit and maintain effective control of ground vehicles operating on movement areas. All vehicles operating on the airfield are required to meet certain liability insurance requirements, register with the airport, and display vehicle identification acceptable to the Chattanooga Metropolitan Airport Authority (CMAA). All personnel having a need to operate on the airfield will be required to undergo training conducted by CMAA before receiving authorization to drive on the airfield, although access may be limited due to security measures. References: Federal Aviation Regulations Part 139 Federal Aviation Advisory Circular 150 Series CMAA Rules and Regulations Federal Aviation Administration Guide “Airport Ground Vehicle Operations” Applicability This plan applies to any and all persons operating motorized ground vehicles on the airfield of the Chattanooga Metropolitan Airport. This plan prohibits the use of bicycles and other vehicle types (golf carts etc.) unless specifically authorized by CMAA. Persons operating vehicles on the airfield are obligated to obey the procedures outlined herein as well as applicable state and local laws. -
Appendix G Baggage Handling System Study
Appendix G Baggage Handling System Study BAGGAGE HANDLING SYSTEM STUDY G TABLE OF CONTENTS EXHIBITS TABLES G.1 Inventory.................................................................................... 1 Exhibit G.1-1 | Baggage Screening Process ............................................. 2 Table G.1-1 | Overview of Terminals and Boarding Areas ..................... 2 Exhibit G.1-2 | CTX Explosives Detection System ................................... 3 Table G.1-2 | Terminal 1 Baggage Handling Systems Inventory .......... 5 G.2 Facility Requirements and Design Basis ............................. 14 Exhibit G.1-3 | SFO Overall Existing Baggage Handling System Table G.1-3 | Terminal 2 Baggage Handling Systems Inventory .......... 7 Locations ............................................................................. 4 G.3 Alternative Analysis ............................................................... 27 Table G.1-4 | Terminal 3 Baggage Handling Systems Inventory .......... 9 Exhibit G.1-4 | Terminal 1 Baggage Handling System ........................... 5 G.3.1 Project Drivers .............................................................................. 27 Table G.1-5 | International Terminal Building Boarding Areas Exhibit G.1-5 | Terminal 2 Baggage Handling System ........................... 7 A and G – Existing Baggage Handling System G.3.2 Common Themes Among Alternatives .................................... 30 Operational Capacities ...................................................... 14 Exhibit G.1-6 | Terminal 3 Baggage -
Airport Service Quality Benchmarking the Global Airport Industry
Best Practice Report Baggage Carts Conference Program AIRPORT SERVICE QUALITY BENCHMARKING THE GLOBAL AIRPORT INDUSTRY Best Practice Report Baggage Carts AIRPORTS COUNCIL INTERNATIONAL Introduction Airport Service Quality (ASQ) is a comprehensive ACI Contents initiative to help airports in their continuing efforts to improve the quality of service experienced by Landside baggage carts 2 passengers. Pricing 3 The Best Practice Report is a new service offered by the ASQ Survey and is part of the programme’s commitment Baggage cart features 4 to identifying and disseminating best practices from top- performing airports around the world. Baggage cart management 5 The report focuses on a specific topic, aiming to provide Airside baggage carts 6 a comprehensive picture of practices at participating airports as well as to serve as the basis for further discussions between ASQ participants. The report is based on information collected from Survey Participants airports participating in the ASQ Survey using an on- line questionnaire. The present document is a short Africa / Middle East - Asia presentation of the main results of the research and has Bangkok, Christchurch, Doha, Hong Kong, Kuala Lumpur, been rendered anonymous. ASQ participants received the Muscat, Nagoya, Nairobi, New Delhi, Seoul ICN, Sydney, full report along with individual profiles for all airports Tel Aviv which participated in the online survey. Americas The topic of the first Best Practice Report is Baggage Atlanta, Austin, Calgary, Cancun, Cleveland, Detroit, Carts. The following -
Losing the Head of Philip K. Dick
LOSiNG the HEad of Philip K. DiCK A Bizarre but True Tale of Androids, Kill Switches, and Left Luggage David Dufty OW_425_Prelims.indd iii 12/5/2011 2:16:10 PM A Oneworld Book First published in the United Kingdom by Oneworld Publications 2012 Previously published under the title Lost in Transit by Melbourne University Press, Australia Copyright © David F. Dufty, 2011, 2012 The moral right of David F. Dufty to be identified as the Author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988 All rights reserved Copyright under Berne Convention A CIP record for this title is available from the British Library ISBN 978-1- 85168-922-4 Ebook ISBN 978-1-78074-079-9 Art credits: Pages xii and 92 courtesy of David Hanson. Pages 117, 126, 130, 135, 158, 162, 174, and 215 courtesy of Eric Mathews. Page 143 courtesy of Katya Diakow. Page 199 courtesy of Rachel Lovinger. All rights reserved. Page 155-56: Reprinted by permission of the Wall Street Journal, copyright © Dow Jones and Company, Inc., 2005. All rights reserved worldwide. Licence number 2632950433951. Typeset by Jayvee, Trivandrum, India Cover design copyright © Andy Bridge Printed and bound in Great Britain by TJ International Ltd, Padstow, Cornwall Oneworld Publications 185 Banbury Road, Oxford, OX2 7AR, England Learn more about Oneworld. Join our mailing list to find out about our latest titles and special offers at: www.oneworld-publications.com OW_425_Prelims.indd iv 12/5/2011 2:16:10 PM Contents Introduction ix 1. A Strange Machine 1 2. -
Vanquishing the V/PD: Quarterly Publication from the Safety Section
Vanquishing the V/PD 1st Quarter 2015 A quarterly publication from the Safety Section Federal Aviation Administration Airports Division Western-Pacific Region This publication is directed primarily towards airport management to be disseminated to all levels of personnel working at your airfield. Vanquishing the V/PD can be accomplished through a solid partnership between the FAA and airport management. The responsibility of making sure that the proper safeguards are in place; however, lies squarely on the shoulders of airport management. Please use this information and all that follows as a guide by which to provide a safer environment at your airfield. 2014 is now in the history books. Western-Pacific Certification Safety Inspectors investigate all the vehicle/pedestrian deviations (V/PDs) that occur in our region. The investigation information is recorded and sorted into statistical data. The statistical data is used to identify V/PD trends developing in our region. What kind of V/PD statistical data and trends did we see in the Western-Pacific Region in CY 2014? In calendar year 2014 the Western Pacific Region experienced 101 V/PDs. 51 V/PDs were experienced at general aviation airports and 50 at certificated airports. 50 of the V/PDs resulted in runway incursions and 51 resulted in surface incidents. The CY 2014 total V/PD count was higher than in years past. Factors contributing to this year’s higher V/PD count were: • An increased trend in self reporting by sponsors • Unannounced operations in the non-movement sections of runway safety areas now counted as V/PD runway incursions • No tolerance V/PD reporting policy by the air traffic control towers • Baggage cart break-aways, displaced baggage containers and other equipment malfunctions now counted as V/PDs • Air traffic control towers are focusing attention on reporting specific operations • Aircraft cut-offs by vehicles on service roads are initially recorded as V/PDs The biggest trend we have noticed in CY 2014 is that guests and visitors at GA airports are not being escorted properly. -
Baggage Delivery Notification System and Method Prototype
Baggage Delivery Notification System and Method Prototype Group Members: Ernest Jackman Electrical Engineer (UCF) Adrian McGrath Computer Engineer (UCF,NCR) Tomasz Pytel Computer Engineer (UCF) Customers: Airline companies, frequent fliers, special service flight passengers Patent: http://appft1.uspto.gov/netacgi/nphParser?Sect1=PTO1&Sect2=HITOFF&d=PG01&p=1&u=%2 Fnetahtml%2FPTO%2Fsrchnum.html&r=1&f=G&l=50&s1=%2220140210623%22.PGNR.&OS= DN/20140210623&RS=DN/20140210623 Description Airport terminals are typically crowded on baggage claim areas and lack a certain ease of use as the passengers stand around anxiously awaiting their luggage to come out to claim. Our project would help alleviate that burden by scanning tags to identify a person’s bags and send them a notification via text message that they are ready for pickup. A monitor next to the baggage carousels will also be used to show a realtime table of luggage about to come out to the baggage claim area, as well as luggage which can already be found in the baggage claim area. This would result in a more orderly luggage retrieval process, compared to the current chaotic process. The goal of the system is to read data from RFID chips located on tags attached to luggage bags to communicate with the airline and identify who the luggage belongs to. The system should be robust enough to handle communication with different airlines in the accurate identification of luggage. The structural integrity of the mounted scanner should be able to fit any baggage carousel and be easy to attach. -
Eindhoven University of Technology MASTER Analysing Capacity
Eindhoven University of Technology MASTER Analysing capacity utilization through simulation in a baggage handling environment Ridderbos, N. Award date: 2017 Link to publication Disclaimer This document contains a student thesis (bachelor's or master's), as authored by a student at Eindhoven University of Technology. Student theses are made available in the TU/e repository upon obtaining the required degree. The grade received is not published on the document as presented in the repository. The required complexity or quality of research of student theses may vary by program, and the required minimum study period may vary in duration. General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain Eindhoven, October 2017 Analysing capacity utilization through simulation in a baggage handling environment by N. (Niels) Ridderbos Student identity number 0902902 Eindhoven University of Technology Industrial Engineering and Innovation Sciences in partial fulfilment of the requirements for the degree of Master of Science in Operations Management and Logistics Supervisors: dr. L.P. Veelenturf, TU/e prof. dr. T. van Woensel, TU/e dr. K.H. van Donselaar, TU/e I. van der Smaal, Eindhoven Airport N.V.