2014/15 Berkshire Care Services Directory
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The independent guide to choosing and paying for care
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BRIDGE HOUSE of TWYFORD REGISTERED NURSING HOME
Bridge House Master Logo.indd 1 13/07/2012 13:34
Bridge House of Twyford – in the heart of the community
Established in 1979 and set in extensive grounds on the edge of Twyford, this well appointed home offers excellent nursing and residential care.
Bridge House is an attractive Georgian period home set in a tranquil location enjoying stunning views over the River Loddon and the open countryside beyond. Good local and regional public transport links, together with the excellent amenities of Twyford, are within easy walking distance.
The friendly and experienced staff have established a reputation of providing high quality nursing care. A variety of bedrooms and suites within the home provide attractive views and with attentive staff assure a comfortable stay, being well supported and cared for.
You are welcome to drop in and view the home anytime, or call our home Manager, Anne Edwards, to arrange a visit or to find out more information on: 0118 934 0777
Bridge House Nursing Home 64 High Street Twyford Berkshire RG10 9AQ Contents
Introduction 4 How to use this Directory
Berkshire Care Association 6 Raising standards in care
Where do I start? 8 First steps and assessments
Helping you to stay independent 9 Local services, information and support
Making life easier in the home 12 Dementia 43 Solutions, equipment and aids to help Best practice care and support
Services for carers 18 Paying for residential care 46 Assessment, benefits and guidance Understanding the system
Care in your own home 20 Important information 48 How it can help Further help and information
Living with dementia at home 24 Residential care in Berkshire 53 Family support, respite and services Comprehensive listings by region
Paying for care in your home 28 Useful contacts 66 Understanding your options Useful local and national contacts
Home care providers 31 Index 69 A comprehensive list of local agencies Essential checklists Housing with care 37 Home care 27 The different models available Care homes 42 Residential dementia care 45 Specialist services 38 Disability care, advocacy and End of Life Care All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Care homes 41 Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Types of homes and activities explained
To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.
This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction
Welcome to this edition of the independent home may be the option that best suits your Berkshire Care Services Directory, which contains circumstances. What you can do to make life information for adults looking for care or support easier at home, what is available and how you within the County, whether you are paying for it can access it starts on page 9. A list of local home yourself or receiving support from the council. care providers who can help begins on page 31.
Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 27, another addressing care homes is on page 42 while one covering residential dementia care is on page 45.
Comprehensive lists of care homes and care homes with nursing in Berkshire start on page 53.
Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 48. Staying as independent as possible is important to everybody. This Directory contains information For ease of use, throughout this Directory services about the care and support services available to are described as coming from 'Adult Social Care'. enable you to do this when remaining at home, Details of your local Council's department are moving into a housing with care scheme when opposite. you need to, or within a care home or care home with nursing environment.
Your first step to accessing services is to arrange As Publisher of this Directory, Care Choices’ an assessment by your local Adult Social Care website: www.carechoices.co.uk allows department to establish your specific needs. you to search by postcode or region for care This is free, irrespective of your income, available homes, care homes with nursing, home care, to all and discussed on page 8. It will lead to supported living (learning disability only) and determining if you are eligible for some financial housing with care providers that meet your support via a Personal Budget, which allows you requirements across the country. Your search to buy in your own support and take control over can then be saved and emailed to others. your situation. Often called ‘personalisation’, this You can also view an electronic version of model of social care puts you at the centre of the this Directory on the site and have it read to process and is discussed on page 8 . you by using the ‘Browsealoud’ function.
Alternatively, your circumstances may mean you Further help and information from this are classed as a ‘self-funder’, with the means Directory’s free helpline can be accessed by to pay for your care. This is discussed on page calling 0800 389 2077. 28 for those paying for care at home and 46 for those paying for residential care. You will find Whatever your care needs, this Directory, our information on any benefits still available to you helpline and website will be able to point you explained on page 19. in the best direction, however you would like care information presented. Support or care to remain living in your own
4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Contacting your local Council services and/or provide information and advice on other services that are available to them. Bracknell Forest Council In an emergency www.bracknell-forest.gov.uk For out of hours social care issues including child Customer services protection call: 01344 786 543. Time Square The Royal Borough of Windsor and Market Street, Bracknell, Berkshire RG12 1JD Maidenhead (RBWM) Tel: 01344 352000 between 8:30am-5:00pm www.rbwm.gov.uk Monday to Friday (not open at weekends or Bank Holidays) Customer Service Centres St Ives Road Email: [email protected] Maidenhead SL6 1RF In writing and Easthampstead House Town Square, Bracknell, Berkshire RG12 1AQ York House, Sheet Street Windsor SL4 1DD In an emergency Tel: 01628 683800 If you need to speak to a social worker outside (8:00am-6:00pm Monday to Friday) normal office hours please contact the Emergency Duty Team on 01344 786543. Access Services York House, Sheet Street Bracknell Adult Social Care Hub Windsor SL4 1DD An online information point. Tel: 01628 683744 http://ihub.bracknell-forest.gov.uk/kb5/ In an emergency bracknell/asch/home.page Out of Hours Duty Team: 01344 786543 A customer service centre contact form is Reading Borough Council available online at: www.rbwm.gov.uk www.reading.gov.uk Reading Adult Contact Team (ReACT) is the first West Berkshire Council point of contact for older people and adults with www.westberks.gov.uk disabilities who wish to access Adult Social Care Services. West Street House West Street PO Box 2624 Newbury Reading RG1 7WB West Berkshire RG14 1BZ Tel: 0118 937 3747 Tel: 01635 42400 In an emergency Email: [email protected] Outside normal office hours telephone the Out of Market Street Hours Duty Team on: 01344 786543. Newbury West Berkshire RG14 5LD Slough Borough Council Tel: 01635 42400 www.slough.gov.uk Email: [email protected] All contacts and referrals to Adult Social Care are Turnhams Green Park made via The First Contact Team on: Pincents Lane 01753 475111 (option 1) or by email: Tilehurst [email protected] Reading The First Contact Team will gather information West Berkshire RG31 4UH and identify if someone is eligible to receive Tel: 01635 42400
Visit www.carechoices.co.uk for further assistance with your search for care 5 Email: [email protected] Wokingham Borough Council www.wokingham.gov.uk In an emergency Out of hours, please call the Emergency Duty Adult Community Care Team on 01344 786543 for emergencies Civic Offices, Shute End, Wokingham RG40 1BN regarding social care for adults and children. Tel: 0118 974 6772 Email: [email protected] Social Care info Point (SCiP) SCiP is the online West Berkshire Adult In an emergency Social Care information point and provides For contact outside of office hours in an details of services, organisations and activities emergency telephone: 01344 786543 or to support adults in West Berkshire to live 01344 786535 independently. Minicom: 01344 786514 Visit: http://search3.openobjects.com/kb5/ Wokingham Information Network westberkshire/asch/home.page An online and telephone based guide to services, support, organisations and activities for families If you don’t find what you are looking for, or and adults in the Wokingham Borough. need further assistance please phone: 01635 503050 or email: Visit: http://info.wokingham.gov.uk/kb5/ [email protected] wokingham/info/home.page
Berkshire Care Association
Berkshire Care Association (BCA) was formed at relevant meetings, including, but not limited in 2002 to support care providers and those to, NHS and Local Authority (LA) meetings, working in, or associated with, care across the from hospital admission avoidance and county. Formerly known as BARCH, BCA lead the discharge planning to safeguarding and funding way in the UK by amalgamating care services needs, (and many more besides). We believe (care and nursing homes, domiciliary care it is essential to have the input of providers, and learning disability services), recognising staff and service users to inform relevant the similarities and yet acknowledging the discussion and enable free and independent individuality of service type and need. communication. As a democratically-elected board of willing volunteers, in a county of six We offer advice and guidance, support networks LAs, seven Clinical Commissioning Groups, and through meetings, conferences and events, and two major hospitals, let alone the never-ending organise training and workshops where there are changes within health and social care, it is no industry gaps or bespoke requests. With a motto small ask. of ‘Raising Standards’, we aim to promote best evidence-based practice to the sector, its staff BCA also has a long and successful history of and service users, by working in partnership with hosting projects and assignments on behalf all organisations and services. We endeavour to of government agencies, from Skills for Care, keep care organisations in Berkshire and on the LAs and currently (2014) the Prime Minister’s boundaries of the county updated with changes Dementia Challenge. By working professionally in legislation and care delivery, as well as share but independently with a sector-specific focus, information and experiences. we are able to speak honestly and knowledgably about the reality of matters affecting care As a not-for-profit organisation, we delivery and commissioning, staffing and independently represent care service providers regulation.
6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care By representing the sector collectively, we are a • Keeping up-to-date with local and national strong voice. By being a BCA member you can changes and best practice. influence that voice to ensure your organisation, service users, families and staff are represented • Promote your service using the BCA logo as an as they wish to be. indicator of being informed and participative in local networks. BCA recognises care services must deliver a package of excellence, and offer our knowledge • Bespoke training. and experience to services in promoting quality • The collective voice representing the sector provision and the highest standards of care. locally and nationally. Care services and their staff, whatever the • Raise issues or concerns (on your behalf where setting, look after the most vulnerable in society. requested). Acknowledging the barrage of negative media coverage of care in recent years, BCA recognises • Reduced costs to BCA training and events. that it is imperative for service users, their families and friends have trust in care services • Discounts with local and national suppliers on offer – trust is the whole theme of care. To and services. enable trust, each service provider and their staff must ensure all elements of their workforce are • Access to documents, policies and procedures, beyond ‘adequate’ or ‘standard’ – we must forms etc, and of course a free copy of the aim for ‘excellence’. ‘Ok’ is not good enough. BCA care planning and documentation Training and development, continuously striving resource pack – online, on email and in hard for improvement, asking for and receiving and copy. participating in feedback are essential for quality in all levels of service. BCA has the knowledge • Networking opportunities. and experience to guide services and partners And lots more – come and join us! Membership to understanding service provision and delivery, costs: £175 per organisation per annum. despite the complexities of the current financial and legislative climate.
BCA has a raft of tools and experience to share Representation with providers – from documentation in care Solutions delivery and analysis, to a buying consortium and best deals on products and services. We believe Sharing a voice by working in unity together, sharing knowledge, Informed experience and skills, and learning from each Infection prevention and control other we can make the world of care in Berkshire a good place for people to live and work. Workforce development Inspection preparation and action planning Benefits of BCA membership Safeguarding • Impartial and knowledgeable information, Advice guidance, support and advice on all aspects Learning and development of care delivery, employment of staff, meeting regulations etc. Understanding and professional Partnership: working together for better • Regular meetings and events. lives for Berkshire people • Advice line.
Visit www.carechoices.co.uk for further assistance with your search for care 7 BCA is a not-for-profit organisation Berkshire Care Association Ascot Priory Raising Standards in Care Priory Road Domiciliary Care Ascot, Berkshire SL5 8RS Care homes: residential and nursing Tel: 01344 893469 Learning Disabilities Email: [email protected] Web: www.Berkscare.co.uk
Where do I start?
The way councils provide services to eligible council, or as an account placed with a third adults and their carers is called ‘personalisation’. party (provider) and accessed by the user in This term is used to describe a number of ways direct negotiation with the provider; or in which eligible adults can receive a mixture of local authority and government money in order • as a mixture of the above. to pay for the care services they need without Personal Budgets cannot currently be used for direct council involvement. paying for residential care. People receive an assessment of their needs and The key to accessing all this begins with an finances by social workers who will also involve assessment of your care needs and your financial and consider the needs of carers. If eligible for circumstances by Adult Social Care. support from the council you can be allocated a Personal Budget. Your assessment The term ‘Personal Budget’ describes the amount of money that will fund a person’s care You have a legal right to an assessment of and support costs. It is calculated by assessing a your care needs and finances. Councils are person’s needs. It is spent in line with a support statutorily obliged to provide this to you plan that has been agreed by both the person regardless of whether you access their services. and their council. It can be either a full or a The assessment (which is free) will consider your partial contribution to such costs. The person personal circumstances such as: may also choose to pay for additional support on top of the budget. Any eventual contractual • how you can best be supported to live as agreement for services is between the individual independently as possible; and their care provider, not the council. • your home and how you are coping in it; A Personal Budget may be taken by an eligible • your emotional well-being; person: • your diet; • in the form of a direct (cash) payment, held directly by the person or where they lack • any health and medical treatments you need; capacity, by a ‘suitable person’; and
• by way of an ‘account’ held and managed • your financial status and any benefits you may by the council in line with the person’s wishes be claiming. for example to pay for community care services which are commissioned by the You will need to contact Adult Social Care, who
8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care are responsible for this process. Contact details are on page 5.
Once Adult Social Care has an understanding of your care and financial needs, the next stage is to determine what services you are eligible for and who will pay for them.
Information on paying for care can be found on page 28 for those receiving home care and 46 for those moving into a care home. carers to either restart services already in place prior to admission or provide the appropriate If you have been admitted to hospital and either service for discharge. you, your family, your carers or the ward staff think you need care on discharge they may refer Sometimes interim care packages are set up you to the discharge team for an assessment. to facilitate your discharge home and will be The team is multi-professional, made up of social reassessed by a community social worker within workers, carers’ officers, mental health workers four to six weeks. Adult Social Care do not and housing officers. normally arrange for people to go into residential care straight from hospital as this needs to be a Assessments from hospital considered option and arrangements planned, but if you need a care home, Adult Social Care will Your assessment will take place on the ward ask their brokerage team to identify appropriate and a plan of care developed with you and homes for you and your family to view. If your your family or carer to facilitate your discharge. home of choice has no vacancies then sometimes Whatever services you need on discharge Adult an interim placement may be appropriate until Social Care will work with you, your family and you can move to your permanent home.
Helping you to stay independent
Services developed in partnership • support schemes to help people being with the voluntary sector discharged from hospital; • support for carers; Adult Social Care works with and funds voluntary and community organisations to supply • respite care; preventative care services. These are a vital form of support for many thousands of vulnerable • advocacy, information and advice; and people across the county and help to maintain independence, social inclusion, and delay or • handyperson schemes. avoid the need for more statutory interventions. Coming out of hospital Examples include:
• day services, lunch clubs and social groups; If you have been referred to Adult Social Care by the hospital, and you meet the eligibility • befriending, visiting and telephone contact criteria, you will go through Adult Social Care’s services; enablement service which aims to deliver
Visit www.carechoices.co.uk for further assistance with your search for care 9 benefits to older people with physical and/or allow for a regular break from caring. Attendance mental health conditions by helping people to can be free, although transport and meals must live as independently as possible, preferably in usually be paid for. their own home. If you are eligible, you may be able to have Intermediate care a Personal Budget (discussed on page 8) to arrange your own services. This aims to give recovery and rehabilitation Many services are free, provided by volunteers, support to help older people regain their often working for charities. Others are offered independence when they come out of hospital by individuals and small businesses, finding or, just as importantly, prevent them going imaginative ways to deliver new services to older unnecessarily into hospital. Reducing the strain on people, and in some cases, to replace services hospitals and their therapy resources, intermediate that used to be provided by local authorities. care means older people will not have to move into residential care permanently (at least in the short Meals on Wheels term) or stay longer than desirable in hospital.
Intermediate care can be provided in your own Delivery of ready meals to your home may home or in a care home. It can be provided be available. There are services that provide by care staff, occupational therapy and delivery of frozen meals, or delivery of freshly physiotherapy, with additional support provided cooked hot meals. Frozen meals can be by the local GP surgery, social workers and delivered in bulk and kept in your freezer until community nurses. This combined resource helps required, though the delivery of hot meals is for older people to regain their independence and feel immediate consumption. Councils can arrange confident in their ability to manage for themselves meals delivered to your door, or meals on with any necessary additional support. wheels, though you would have to meet their eligibility criteria for older people and it wouldn’t Intermediate care, including any care home fees, necessarily be free. is provided by the NHS and is free. It is usually limited to a maximum of six weeks. National and local commercial organisations can also provide meals delivered to your door at Day care centres a charge. To find out about meals on wheels in your area, contact: Many older people can feel lonely or isolated without an opportunity to fill their days with Bracknell Forest meaningful activities. Research has shown that Tel: 01344 352000 one way to alleviate loneliness and promote Reading wellbeing and independence is to provide regular Tel: 0118 937 3747 social contact and a focus for activities. Slough Day care centres give people the chance to have Tel: 01753 475111 a change to their routine, meet new people, take up an activity or receive specialist services such The Royal Borough of Windsor and Maidenhead as chiropody or hairdressing. There is a wide Tel: 01628 683800 variety around the county, catering for older people, people with mental health conditions, West Berkshire learning disabilities and dementia. Transport Tel: 01635 580870 to and from centres can be arranged through Adult Social Care or Age UK. Centres can be as Wokingham important for carers as those attending as they Tel: 0118 987 1528
10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Adapting your home HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you To enable you to remain in your own home for as need. They can advise on your eligibility for any long as you would like ensuring that your home is grants and, if necessary, put you in touch with an safe, secure and warm is the starting point. Some Independent Financial Adviser. forward planning to ensure that the garden doesn’t become a burden is sensible. If you are HIAs - useful contacts not planning to move, think about adaptations Bracknell Forest that would make life easier now and later on. Age UK Berkshire can give basic advice and fit Of course, these things can be daunting, small pieces of equipment for people deemed especially if it’s a case of having to bring in eligible following an assessment by the council. someone to do jobs you used to happily take on Tel: 0118 959 4242 yourself. But there are reliable tradespeople to be Email: [email protected] found – ask around. And there are also non-profit organisations known as Home Improvement Reading, West Berkshire and Wokingham Agencies that work specifically for older people Aster Living can give advice on funding, including and can tackle, or help you tackle, most kinds of grants from statutory bodies; releasing equity; home maintenance, repairs and adaptations. accessing loans and charitable funding and assessing benefit entitlement.Services include: Home Improvement Agencies (HIAs) small adaptations; disabled facilities grants; handyperson help and advice; falls and accident prevention; energy efficiency and security HIAs are local not-for-profit organisations funded technical support. and supported by local and central government. They pride themselves in working professionally Tel: 01635 588811 and sensitively with older and disabled Email: [email protected] homeowners, providing advice, support and Slough assistance to help them repair, improve, maintain The Slough Home Improvement Agency is part or adapt their home to meet their changing needs. of Slough Borough Council and organises home Most HIAs provide three main services: adaptations for anyone who needs them within the Slough Borough Council area. The agency • Information and advice on repairs or arranges for contractors to come to your home adaptations you may be considering. This and do all the work needed as quickly as possible. usually entails a visit to your home, and is It works on behalf of council tenants, leaseholders often free. and private homeowners.
• A ‘handyperson service’ for small jobs and Tel: 01753 875264 repairs. Typically the HIA will employ its own Email: [email protected] handypersons, and charge you an hourly rate The Royal Borough of Windsor and for their services. Maidenhead • A‘home adaptations service’ for more major Repair with Care, based in Maidenhead, can works. The HIA will work with you to specify help with: small adaptations; Disabled Facilities the adaptations needed, and they will Grants; Handyperson services; hospital discharge; normally offer to get estimates from one or falls and accident prevention; energy efficiency more of their regular contractors. Subject and security advice; gardening, decorating and to your acceptance, the HIA will then offer to housing options. manage the works contract for you for an Tel: 01628 545000 agreed fee. Email: [email protected]
Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier in the home
In the living room
Plug with handle
Chair raisers
Easi-reach
B YRON
WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser out of chairs sitting is difficult • Buy a new chair – get raisers if your chair is chair professional help to make low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile Open and • Can’t reach • Move furniture out of the • Remove window • Environmental close windows way opener controls windows • Not secure to leave • Gadget to open/close • Install extractor fan windows open window • Install new windows Control • Can’t reach • Change switches • Move heating • Install new or heating controls for fire or • Fit timer switch controls additional heating heating system Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is difficult • Socket extension • Replace light switches controls to use • Handi-plugs Keep warm • Affording the fuel • Insulate your home • Replace the fire • Get a grant • Carrying the fuel • Ask for a winter fuel • Change to a payment cheaper heating • Control heating • Use a trolley – if you can system safely lift the fuel into the trolley Watch TV • Hear the sound of • Use subtitles • See GP • Get a room loop the TV • Request an assessment for a hearing aid n Contact your local Adult Social Care office, details are on page 5.
12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom
Pill dispenser Pillow raisers
M T W T F S S
Bed raisers Easy grip scissors
WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and out • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed of bed sitting on the bed • Leg lifter • Buy a new bed • Buy an electric • Difficult to move from • Raise bed mattress adjustable bed wheelchair to bed • Learn new techniques for • Transfer board • Mobile hoist • Bed is hard to reach moving safely • Ceiling track • Bed is too soft hoist Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a turn or roll • Bedding is too heavy • Learn new techniques • Buy a bed ladder specialised over • Nothing to lean on for moving safely • Bed lever mattress • Pillow raiser • Drop-down rail • Change mattress • Monkey pole Keeping • Checking the safety of • Contact n (see key below) warm in bed your electric blanket for further information Getting • Difficult to reach all • Contact n (see key below) • Buy simple gadgets: • Consider care in dressed of your body for further information long handled shoe your own home • Learn new techniques horn; elastic shoe laces; for dressing dressing stick; button • Buy clothes with hook; stocking aids different fastenings Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors Take your • Opening bottles • Ask pharmacist for an • Get a pill dispenser with • Ask someone to tablets • Remembering to take easy to open bottle days and times marked prompt you tablets • Keep a note when you have taken a tablet Read the time • See the clock to tell • Buy a clock with larger • Buy a clock that the time numbers ‘speaks’ n Contact your local Adult Social Care office, details are on page 5.
Visit www.carechoices.co.uk for further assistance with your search for care 13 In the kitchen
Pan handle holder
Teapot tipper
Chopping board with spikes
Perching stool
Liquid level indicator Large handled cutlery
WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Reach • Cupboards are too high • Re-arrange things in • Alter spring in door • Lower or raise cupboards or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy Use taps and • Taps or switches are • Fit tap turners • Change switches • Alter kitchen switches too awkward • Raise or reposition • Can’t reach taps taps or switches • Fit lever taps or new taps Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/high stool work surface preparing • Hard to grip packets available: knife with a • Buy a trolley • Make space under and cooking or jars thick handle; chopping work surface for food • Hard to grip knife board with spikes; pan knees when sitting • Pans or kettles too handle holder; teapot heavy to lift tipper; lid gripper. Moving • Not enough space • Re-organise furniture • Review mobility • Adaptation to around the equipment used kitchen kitchen Eating and • Cutlery is hard to grip • Large handled cutlery • Buy a trolley drinking • Food/plate keeps slipping • Non-slip mat • Can’t carry food to table • Lightweight insulated cup • Can’t lift cup • Use a cup with two handles Laundry and • Washing machine is too • Wall-fixed ironing board • Raise/lower • Change washing ironing high or too low washing machine machine or iron • Putting up ironing board n Contact your local Adult Social Care office, details are on page 5.
14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom
Shower board
Grab rail
Raised toilet seat
Tap turners
Long-handled sponges Toilet seat and support frame
WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Wash hands, • Turning the taps • Tap turners • Lever taps or new • Raise or lower face and • Standing at the basin • Long-handled sponge taps basin body • Basin is too low or too high • Flannel strap • Stool • Showers • Can’t reach all parts of • Contact n (see key below) the body for further information Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or • Replace bath with • Difficulty washing your back sponge new taps shower • Half-step • Convert bathroom to a wet room • Consider care in your own home Dry yourself • Floor is slippery • Heat bathroom • Change floor • Hot air body dryer • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Difficult to clean yourself • Combined toilet seat • Buy a portable • Alter position of • Flush lever is awkward and support frame urinal toilet • Toilet is hard to get to • Flush lever extension • Grab rails • Request short- • Contact n (see key below) term loan of for further information commode Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool Have a shower • Difficult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move n Contact your local Adult Social Care office, details are on page 5.
Visit www.carechoices.co.uk for further assistance with your search for care 15 Hearing and visual impairment Berkshire County Blind Society An independent charity that aims to enable and Councils can provide services to deaf, deafened, support visually impaired people in Berkshire to hard of hearing, and deafblind adults. This live independently and to enhance their quality includes offering help to those who, in addition of life. to their hearing impairment, may also have a Midleton House physical disability, learning disability, mental 5 Erleigh Road health or who are elderly. Reading RG1 5LR Social Services Deaf Services and Visual Tel: 0118 987 2803 Impairment teams Website: www.bcbs.org.uk
Bracknell Forest, Reading, Wokingham and RNIB Royal Borough of Windsor & Maidenhead 105 Judd Street Optalis London WC1H 9NE Trinity Court, Tel: 0207 388 1266 Molly Millars Lane Website: www.rnib.co.uk Wokingham RG41 2PY RNIB Emotional Support Service Tel: 0118 974 6548 Helpline: 0303 123 9999 Minicom: 0118 908 8201 Email: [email protected] Website: www.rbwm.gov.uk/web/social_ disability_physical_hearing.htm Electronic aids for hire Slough 1st Floor West Wing, St Martin’s Place The Disabled Living Foundation (DLF) Bath Road A national charity providing impartial Slough SL1 3UF advice, information and training on Tel: 01753 690444 independent living. Email: [email protected] Simple electronic aids can be borrowed from West Berkshire DLF for free for up to two weeks including: Turnhams Green Park gadgets which remind you of things you need Pincents Lane to do; safety alarms and sensors; magnifiers and Tilehurst telephones with big buttons. A small deposit is Reading RG31 4UH required. Tel: 0118 930 2777 Minicom: 0118 9167769 DLF factsheets provide general advice on topics Email: [email protected] such as features to look for when choosing a wide range of items of daily living equipment. Other contacts These can be viewed and downloaded from the website: www.dlf.org.uk Action on Hearing Loss Helpline: 0300 999 0004 (formerly known as RNID) 19-23 Featherstone Street AskSARA London EC1Y 8SL Part of the Disabled Living Foundation, AskSARA Tel: 0808 808 0123 is an easy-to-use, award-winning online self-help Textphone: 0808 808 9000 guide that is particularly useful if you are not sure Email: [email protected] what practical items might help you. Website: www.actionhearingloss.org.uk Web: http://asksara.dlf.org.uk
16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Telecare
Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour Local contacts call centre, or directly by a relative or carer. Bracknell Forest Telecare can allow users to remain independent Forestcare and relatives and carers are reassured, safe in the Tel: 01344 786 500 knowledge that should an incident occur, they Email: [email protected] will know about it. Some devices can also help monitor particular health conditions and reduce Newbury Town Council the need for hospital admission. Tel: 01635 35486 Email: [email protected] Telecare can help restore confidence for people who feel vulnerable in their own homes for a Reading variety of reasons – that could be because of Reading Adult Contact Team (React) living alone, frailty or the need to summon help Tel: 0118 937 3747 in an emergency. It could also be as a short-term Email via website: www.reading.gov.uk measure during a period of convalescence. Slough Telecare can seldom replace care and assistance Careline from people – it usually enables existing care Tel: 01753 535622 and support to respond more effectively and can Email: [email protected] sustain carers in their role. The Royal Borough of Windsor and Maidenhead Telecare can only be used where there are Advice and Information Team sufficient carers or care support available to Tel: 01628 683744 respond quickly when an alarm is raised. Email: [email protected]
For independent advice on the different types of Wokingham Borough Telecare and other equipment that can help you Adult Community Care lead an independent life, visit the Living Made Tel: 0118 974 6772 Easy website: www.livingmadeeasy.org.uk Email: [email protected]
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 17 Services for carers
Who is a carer? • the care you provide and how your caring responsibilities affect your life;
You are a carer if you regularly look after, help • any support you are getting now and what or support someone who wouldn’t be able to else you think would help you; and manage everyday life without your help. You don’t have to be living with the person, and the • what you would like your support to achieve. help you give doesn’t have to be physical. You The assessment can also give you lots of may be caring for a partner, another relative, a information about other services that might friend or a neighbour. For example, it may be help you, and other ideas for supporting you someone who: in your caring role. Your carer’s assessment will • is an older person (over 60); show if you qualify for support services from Adult Social Care. • is living with dementia; • has a physical disability, learning disability, or Carers’ Personal Budgets a mental-health condition;
• has sight, hearing or communication difficulties; The carer’s Personal Budget is a single payment that you can use towards the cost of something • has a long-term health condition; or specific that will support you in your caring role. • has a drug or alcohol problem. For example, you could use it for leisure activities, education or training, improving your own health You may be helping them with: or wellbeing, or just to take a short break from • personal care, such as washing and dressing; caring.
• going to the toilet, or dealing with When Adult Social Care consider a carer’s incontinence; Personal Budget, they give priority to situations • eating or feeding, and taking medicines; where there is a significant risk of the carer not being able to continue providing care if they do • getting about at home or outside; not get some support. The amount you could • practical help at home, keeping them get will depend on your needs identified by your company; or carer’s assessment. You will not pay tax on the money and it will not affect any benefits you get. • emotional support or communicating. You cannot use the payment to buy personal care Having a carer’s assessment for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay for goods or services you have already bought, If you provide, or intend to provide, regular unpaid or for everyday living costs such as food, heating, support to someone who could not manage lighting, council tax, rent or mortgage payments. without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or Respite at home an assessment of their own needs. The home-based respite service gives carers a This assessment, called a ‘carer’s assessment’, break from their caring responsibilities. gives you the chance to tell Adult Social Care what you need as a carer, and to find out what A care worker would come in to look after the support might be available to help you. The person you care for, so you can have some time carer’s assessment is an essential first step in to yourself. The breaks could be regular or just getting the support you may need. It looks at: when you need them.
18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Respite at home is considered to be a service There are a number of local voluntary for the person you care for. So if they have organisations providing information, advice and a Personal Budget for their own needs (see support to carers. page 8) they could use that money to pay for it. A financial assessment of the person being Carers in Berkshire - useful contacts cared for will confirm whether they need to pay towards the cost of this service. Carers Direct A national one-stop information and advice When Adult Social Care talk to you about your service for carers who look after ill, frail or needs (at the carer’s assessment), they will look disabled friends and relatives. at whether they can offer this service. Carers Direct includes:
Benefits you may be entitled to • details of assessments, benefits, Direct Payments, Personal Budgets and time off; If you care for someone for at least 35 hours a • help to maintain, leave or return to week (and you are over 16) you may be entitled employment; to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance • help in education or training; Allowance, Disability Living Allowance care component (at the highest or middle rate) or • advice on how carers maintain or improve Constant Attendance Allowance (paid with their social and emotional well-being and their Industrial Injuries Disablement Benefit or a War physical and mental health; Pension). The Carer’s Allowance rate for 2014/15 is £61.35 a week. This figure may change over • access to health and social care for the person the life of this Directory. being cared for; and
However, you cannot claim it if you are in full- • how to access information about, and support time education or employment, and it can affect from, health and social care services for the other benefits or pension you receive. person being cared for.
If you are over 65 you may qualify for Carer’s For further information, visit: www.nhs.uk/ Premium. This can entitle you to an increased carersdirect or call the seven days a week amount of income-related benefits (such as helpline on freephone 0300 123 1053. Pension Credit, Council Tax Benefit and Housing Berkshire Carers’ Service Benefit). Supports carers in Bracknell Forest, West Carer’s Credit is a National Insurance credit Berkshire, Wokingham and Windsor and which will let carers build up qualifying years Maidenhead for the basic State Pension and additional State Helpline: 0800 988 5462 Pension. This means that there will be no gaps Web: www.berkshirecarers.org in your National Insurance record if you have to take on caring responsibilities. Bracknell Forest Carers’ UK Bracknell branch You may be able to get Carer’s Credit if: Tel: 0207 378 4931 Web: www.carersuk.org • you provide care for one or more disabled person(s) for a total of 20 hours or more each Reading week; and Carers Trust, Berkshire Carers’ Service Tel: 0800 988 5462 • you are not already getting Carer’s Allowance. Web: www.carers.org/local-service/berkshire
Visit www.carechoices.co.uk for further assistance with your search for care 19 Reading Crossroads Caring for Carers Windsor and Maidenhead Tel: 0118 945 4209 Berkshire Carers Service Web: www.readingcrossroads.org Tel: 0118 960 7030 Web: www.berkshirecarers.org Slough Age Concern Slough and Berkshire East Crossroads Care Windsor and Maidenhead Tel: 01753 822890 Tel: 01753 833788 Web: www.ageconcernsabe.org.uk Web: www.crossroadswindsorandmaidenhead. org.uk Crossroads Care Slough Tel: 01753 525796 West Berkshire Web: www.sloughcrossroads.org.uk Crossroads Care Oxfordshire and West Berkshire Tel: 01635 30008 Web: www.oxfordshirecrossroads.org.uk
Wokingham Crossroads Care Wokingham Tel: 0118 979 5324 Web: www.wokinghamcrossroads.org
Care in your own home
For many people it is important to stay in their Alternatively, you or those close to you might own, familiar surroundings near to friends notice changes in your ability to manage the day and family. At the same time, retaining your to day things you normally cope with easily, like independence may also be very important to preparing meals or looking after yourself. If this you but that can also mean you need a little happens, Adult Social Care is a good first step extra help. Some carefully chosen home care towards finding help. (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little Councils have a duty to carry out a community help whilst retaining a good level of personal care assessment for anyone who might need freedom. help, which is very useful for all your subsequent decision-making. It will equip you with Why choose home care? information that will be invaluable in finding the right help. Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone How home care can help you might find they need some help whilst they recuperate. Others can find that a long-term The level of home care provided can be tailored condition or disability means they can no longer to meet your needs – from a visit once a day cope and they need a little bit of help. to a much greater amount of help. Home care agencies can help with personal care such as How you access that home care can also vary. washing and dressing. After a stay in hospital someone may carry out an assessment of your situation to see if home You might be surprised to learn that even those care will benefit you. You and your family will be with quite significant and debilitating medical fully involved in looking at what will suit you best. conditions can get a level of skilled personal care
20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care A Alittle little planning planning now now will will give give you you the the life life you’re you’re lookinglooking forward forward to. to.
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A helpingA helping hand hand or a or trusted a trusted friendly friendly face, face, recognised, registered and regularly audited routine just to make things easier for us. It’s you,Life’s for livcollecting, not worrying. But that’ s prescriptions For example, you may want: or even walk sometimes easier said than done. � � A hand with cleaning, ironing and wheneverwhenever you youchoose. choose. by the Care Quality Commission (CQC). the other way around. the dog preparing meals The homecare we provide gives the support� � Long term, short term or emergency care that’s best for you so you can look forward� � A little help and company whilst Which means the carer you invite into your to the things that interest you, without the recovering from illness burden of what might hold you back. � � Live-in, sleep-in or night care, or simply As time moves on and some tasks become home is rigorously trained and highly qualified holiday cover How can we help? It entirely depends on � � Assistance with getting up and going to less easy, there’s no reason why you shouldn’t and our standard of care is second to none. YourYour life’s life’s your your own.Audley Audleyown. AllCare Care All we we do howdo you’d is like us to get involved;helpis we can help bed, whatever theyou time you live live it. it. do as much or as little as you want. � � Someone to accompany you to ForFor care care that’s that’s wrapped wrapped around around you. you. appointments or social activities continue to live the life you know, in the home Remember, you don’t have to change your� � Someone to go shopping with you, for A helpingA helping hand hand or a or trusted a trusted friendly friendly face, face, recognised, registered and regularly audited routine just to make things easier for us. It’s you, collect prescriptions or even walk you’ve made. All you need is a visit from a We believe in honesty, integrity, pride in what For confidentialFor confidential and andcompletely completelywheneverwhenever free you youchoose. choose. freeadvice adviceby the Care call Quality Commission Audleycall (CQC). Audleythe other way around. the dog Which means the carer you invite into your As time moves on and some tasks become home is rigorously trained and highly qualified trusted, friendly face; someone to listen and we do and respect for those we do it for. CareCare White White Horse Horse Branch Branch Manager lessManager easy, there’s no reason whyJoanna you shouldn’t Joannaand our standard Peters of care is second Peters to none. on:YourYour life’son: life’s your your own. own. All All we we do do is helpis help you you live live it. it. continue to live the life you know, in the home a helping hand when you’d appreciate it. What matters is that the homecare services you’ve made. All you need is a visit from a We believe in honesty, integrity, pride in what For confidentialFor confidentialconfidential and andcompletely completelycompletely free free freeadvice advice advice call call Audleycall Audley Audley Care trusted, friendly face; someone to listen and we do and respect for those we do it for. CareWhiteCare White White Horse Horse Horse Branch Branch Branch Manager Manager Manager Joanna Joanna LanderJoanna Peters on: Peters on: on: you receive are the best fit for your lifestyle a helping hand when you’d appreciate it. What matters is that the homecare services 0167201672 870747 870747you receive are the best fit for your lifestyle 016720148801672 870747 687020870747 As one of the UK’s most respected care and specific to your home – no matter how As one of the UK’s most respected care and specific to your home – no matter how providers and a leader in its field, Audley is much or how little you require. www.audleycare.co.ukwww.audleycare.co.uk providers and a leader in its field, Audley is much or how little you require. www.audleycare.co.ukwww.audleycare.co.uk Published by AUTHORISED PUBLICATIONS LTD 119-121 Brent Street, London NW4 2DX t:020 8457 9100 f:020 8457 3060 (WICCG14) • (NW) • that can enable them to stay in their own home. There is a professional body, the United Kingdom Some agencies will provide ‘live-in’ care, where a Homecare Association (UKHCA), which requires care worker will stay with you at home to support its members to comply with a code of practice. you throughout the day and night. This code includes a commitment to treat customers with dignity and respect and operate Finding the right support at a level above the legal minimum required in legislation.
As Publisher of this Directory, Care Choices’ Social care regulations do not apply to cleaners, website: www.carechoices.co.uk allows you to handymen or gardeners. However, some home search by postcode or region for care homes, care care agencies are increasingly providing staff homes with nursing, home care, supported living who can help meet these needs too. (learning disability only) and housing with care providers that meet your requirements across You might decide that you want to employ a the country. Your search can then be saved and personal assistant to provide your care privately emailed to others. or have a member of your family who can provide the level of care you need. Alternatively, this Directory’s free helpline provides an independent information and However, the benefits of using a regulated help service encompassing care services and agency include: accommodation. A personalised report can be generated for customers providing details of all • assessing your care needs and tailoring a plan care homes or housing with care schemes that to meet those needs; meet their criteria. • advertising, interviewing and screening suitability of workers;
• arranging necessary insurance cover;
• providing training and development for care workers;
• managing workers’ pay, including compliance with the National Minimum Wage;
• managing employment relationships, including sickness, absence and disciplinary matters; and
• managing health and safety issues.
Carefully chosen home care, with a good quality One call to the freephone number 0800 389 provider, is an excellent way to retain your 2077 will enable the service to build a profile freedom and independence, whilst getting the of exactly what type of care you’re looking for, help you need to stay happy and safe. It can while taking into account your personal needs offer the opportunity to stay at home, in your and interests. own familiar surroundings, and to retain a quality of life you might have feared lost. The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided For further advice and information, call this meets essential standards of quality and safety. Directory’s independent helpline: Further information is on page 51. 0800 389 2077.
22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care FP Care Select Regional Filler.pdf 1 27/06/2014 09:34
ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY
THE HANDBOOK FOR RELATIVES
YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.
We understand how confusing and emotionally
C taxing arranging care services for a loved one can
M be. A Care Directory can only take you so far on Y this journey so we have published a further CM information guide, Care Select.
MY
CY
CMY CAN WE AFFORD IT? Care Select has been written for the relatives of WHAT IF I MAKE THE WRONG CHOICE? K HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? someone needing care. It provides additional guidance WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? CAN WE AFFORD IT? to the Directory and will delve into the practical and WHAT IF I MAKE THE WRONG CHOICE? WE AFFORD IT? WHAT IF MUM DOESN’T AGREE? emotional issues facing families and carers when CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW the time comes to find care. OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL AGREE? WHAT IF MUM DOESN’T AGREE? WHAT OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE
AS A READER OF THIS CARE CHOICES HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? CAN WE AFFORD IT? DIRECTORY YOU CAN CLAIM HOW WILL I KNOWKNOW WHICH TO CHOOSE? CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? YOUR FREE COPY OF CARE SELECT WHAT IF MUM DOESN’T AGREE? (USUALLY £9.95), JUST CALL OUR CAN WE AFFORD IT? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HELPLINE ON 0800 389 2077* WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?
WWW.CARESELECT.CO.UK
*While stocks last Living with dementia at home
Usually the initial point of contact to access care Family support services for those with dementia is either their GP (for healthcare solutions) or Adult Social Care (for If you know someone who is worried about their most other services). memory, encourage them to visit their GP. If you are concerned about your persistent forgetfulness - or the memory difficulties of The more support you can give someone, the a friend or family member, it is important to better life with dementia can be, especially in the consult a GP. He or she can do a simple memory early years. test, a physical examination and order blood Too often people fear dementia and this causes tests. They can then refer you to a memory clinic them to avoid people with the condition, making to test your memory in more detail and arrange them feel isolated and stigmatised. With the a brain scan if needed. right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.
When someone has dementia, they need: The various types of support available to you and your carer are likely to involve both NHS services, • reassurance that they are still valued, and that Adult Social Care and voluntary agencies. Some their feelings matter; examples of services and support to help people live as independently as possible with dementia • freedom from as much external stress as include: possible; and • specialist day centres; • appropriate activities and stimulation to help them to remain alert and motivated for as • respite care or short breaks; long as possible. • assistive technology and community alarms; A person with dementia is not being deliberately • home care; difficult: often their behaviour is an attempt to • meals at home; communicate. If you can establish what this is, you can resolve their concerns more quickly. Try • community equipment; to put yourself in their place and understand • extra care sheltered housing; and what they are trying to express and how they might be feeling. • carers’ support groups. There are some simple practical steps to help with memory problems: Dementia Friends
• use a diary and make lists to help you People with dementia sometimes need a helping remember appointments; hand to go about their daily lives and feel • keep your mind active by reading or doing included in their community. Dementia Friends is crossword puzzles, Sudokus and other mind giving people an understanding of dementia and exercises; the small things they can do that can make a difference to people living with dementia – from • get regular physical exercise; and helping someone find the right bus to spreading • eat a healthy diet. the word about dementia.
24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia Friends want to create a network of More information about care at home can be a million Dementia Friends across England by found on page 20. 2015. See www.dementiafriends.org.uk for further information. Specialist dementia day centres
Respite care In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities Spouses, partners and relatives who care for and support that will enable the person with a person with dementia are entitled to an dementia to retain skills and remain part of their assessment and may require a break from their local community. caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours Specialist day centres for people with dementia a week or a period of a few weeks. It may be should be organised and run with the needs of planned or be required in an emergency. people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary Regular respite care might involve the person but may include outings, entertainment, personal with dementia attending a day centre or a care care, meals, hairdressing and support for carers. worker visiting the person’s home to enable the carer to have a break. If the relative caring for Attendance at day centres can be offered from a person wishes to go on holiday or is unable to just a few hours a week to a number of days. care because of illness or an emergency a period Contact Adult Social Care (contact details are on of respite care may be provided in a care home page 5) or your local Alzheimer’s Society office or a care worker may provide care in the person’s for more details. See useful local contacts on own home. page 66. More information about respite care can be found on page 18.
Care at home
People with dementia often have problems in new environments and may function better and be more contented in the familiar surroundings of their own home. Alzheimer’s Society Care and support needs are assessed as explained on page 8 and a care plan is drawn This leading charity works to improve the quality up. The person with dementia participates in of life of people living with dementia. setting up this plan. If the person is unable to participate, family members can assist in If you have concerns about Alzheimer’s planning care. disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline The person with dementia will respond best to on 0300 222 1122 can provide information, stable care staff who know them well. Continuity support, guidance and signposting to other of care can be provided by either care agencies appropriate organisations. or carers employed directly by the person or his or her family. Staff can be employed if the person The Helpline is open from 9.00am to 5.00pm pays privately or receives a direct payment from Monday to Friday and Saturday and Sunday Adult Social Care to pay for care. 10.00am to 4.00pm.
Visit www.carechoices.co.uk for further assistance with your search for care 25 Supporting you in the comfort of your own home
Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:
– Our homecare service offering personal and domestic support – Our 24 hour care service that provides a carer to live in your home with you – Our care support service delivered either through your television or our touch screen device – Our domestic cleaning service
For further information please call 01635 307840 or email [email protected] quoting reference BCS01
www.abicare.co.uk
developed by the publisher of this Directory
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care agency checklist © 2014 Care Choices Ltd
These questions may be useful when considering using the completed by your care manager and the agencies services of a home care (domiciliary) provider to help you used will have been accredited to work for build up a picture of how your care needs will be met in Adult Services. your own home. People arranging and funding their own care either For care packages which have been arranged by privately or through a direct payment or a personal budget Adult Services, contracts and care plans will have been are able to choose their own worker or care agency.
Agency 1 £ p/h
Agency 2 £ p/h
Agency 3 £ p/h
Agencies trust. Get as much help as you can going over it and ask What experience does the agency have in your particular any questions you may have before signing anything. The field of need? Can they supply references for you to Citizens Advice Bureau or Age Concern (now called Age check? UK in some areas) could help with this. 1 Carers 2 You should expect your personal preferences, dignity and 3 privacy to be respected. Discuss this with the agency and Home care agencies providing personal care, must be ask how the most suitable carers for your particular care registered and inspected by the Care Quality Commission. are chosen. Can you talk to them before deciding? Ask to see a copy of their registration certificate. 1 2 How long has the agency been operating? 3 1 2 Carers should be fully trained or be in ongoing training. 3 Ask the agency about their policies on this.
How many carers would the agency assign to care for you You will have a care plan drawn up by the agency which and would you see the same one every day? If not, how the carers will work to. Ask how often this plan will be does the staff rota operate and what happens if your reviewed by the agency. carer goes on holiday or is sick? Will you be notified in Carers must be checked with the Disclosure and Barring advance that a different carer will be attending? Service (DBS) and have a criminal records disclosure – 1 make sure this is the case. 2 1 3 2 How can you contact the agency in an emergency or 3 outside office hours? Paying 1 If your care needs do not meet Adult Services’ eligibility 2 criteria and have been arranged privately you should 3 check carefully the fee rates charged and exactly what the How hard or easy would it be to make a complaint and payment you make covers. how are things then put right? Comments, compliments and complaints 1 If you would like to make a comment about the service 2 you receive or are unhappy about any aspect of it, you 3 can speak to your home care provider, the local authority, If this is a private contract ask for a copy of the agency’s the Care Quality Commission or the Local Government contract terms and read these carefully with someone you Ombudsman. For more information, please see page 50.
Visit www.carechoices.co.uk for further assistance with your search for care 27 Paying for care in your home
Councils provide upfront information on how service is no longer classed as reablement and much people can expect to pay and how charges becomes chargeable. are worked out. This information must be made available when a needs assessment is carried Some people do not have to pay towards care out and written confirmation of how the charge services. For example, aftercare services provided has been calculated must be provided after a under section 117 of the Mental Health Act are financial assessment. free of charge. If you are in need of care or support you may be People with more than £23,250 in savings or eligible to claim Attendance Allowance (AA) or capital have to pay the full cost. The value of the Personal Independence Payments (PIP). AA and home is not counted when working out charges PIP are non-means tested benefits. This means for non-residential care. If you have more than that when you apply for this type of benefit £23,250 you should tell Adult Social Care if your your financial circumstances are not taken into savings are likely to fall below this amount. account. Provided you have the need for care and support you can receive AA or PIP regardless Councils calculate charges in accordance with of how much income or capital you have. AA is their Fair Access to Care Services policy. This payable to people over the age of 65 and PIP for ensures people are only required to pay what those aged 16 to 64. There are different rates they can afford, taking into account capital, that can be awarded, dependent on the level and income and expenditure and based on their type of help you need. eligible needs.
The financial assessment looks at how much Other ways to fund your care and money you have coming in, if eligible, it gives an support allowance (set by the Government) for everyday living expenses and makes allowance for If you do not qualify for financial assistance from disability-related expenditure. Disability-related Adult Social Care there are various ways in which expenditure is the extra amount you spend as you could consider paying for care and support. It a result of your disability or illness. Adult Social is important that you seek independent financial Care can help you to identify these costs. They advice when considering other funding options. will also carry out a full benefit check and, if you There are independent financial advisers that want them to, assist you with claiming anything focus specifically on care funding advice, often you may be entitled to. Most people on a very referred to as specialist care fees advisers. They low income are not required to pay. are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and Figures mentioned here may change over the ethics and take shared responsibility for the lifetime of this Directory. suitability of any product they recommend. The Society of Later Life Advisers (SOLLA) Non-means tested care and support aims to assist consumers and their families in finding trusted accredited financial advisers who Care provided by the NHS is free; for example understand financial needs in later life. To find services provided by a community or district a SOLLA fully accredited independent financial nurse. Intermediate care, sometimes known as adviser a search is available on their website: ‘reablement’, is also free. This type of care is http://societyoflaterlifeadvisers.co.uk/find-an- often provided to avoid hospital admission or adviser given as support following hospital discharge. Reablement can be provided free for up to six Equity release weeks. If ongoing care needs are identified at any time during this period however, the ongoing If you cannot get the care or support you need
28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care from your local council and do not have sufficient • all members’ plans carry a ‘no negative equity’ income or savings to pay for services, equipment guarantee so you will never owe more than the or adaptations privately you could consider value of your home. equity release if you own your home. Releasing capital from your home is becoming more The dos and don’ts of equity release: popular as property prices have substantially increased over the years. Do:
There are two types of equity release - Home • Consider the alternatives – family or friends, Reversion Plans where you sell part of your home existing savings, claiming benefits, grants or in exchange for a lump sum and/or a regular downsizing. income and continue living there and Lifetime Mortgages where you borrow against the value • Consider the impact on means-tested benefits of your property and the interest on the loan rolls or council support. up, added to the loan and repayable when you • Involve family members in your decision. sell the property or move out. • Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it approved by the Equity Release Council?
• Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.
• Choose an independent solicitor with The Equity Release Council experience in dealing with equity release and The Equity Release Council is the industry body preferably agree a fixed fee. for the equity release sector and members adhere to a strict code of conduct meaning they must: • Choose an independent financial adviser (IFA) with the relevant equity release qualification, • provide fair, simple and complete presentation experience and access to all equity release of their plans. Clearly setting out the benefits, plans on the market. obligations, variables and limitations in their literature; Don’t:
• include all costs which the applicant has to • Borrow money to invest. It is risky to hope bear in mind when setting up the plan, the that investing money borrowed would provide position on moving, the tax situation and the a return greater than the costs of borrowing it. effect of changes in house values; • Proceed without specialist advice. • ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the Further information on paying for care can effect that the contractual terms have been be found beginning on pages 28 and 46. fully explained; and
Visit www.carechoices.co.uk for further assistance with your search for care 29 T: 0118 942 9889 www.chrysaliscareathome.org Quality, Consistent Care in your own home A flexible & friendly home based care service from a few hours to full time. Our service is available 24 hours a day, seven days a week to provide: • Companionship • Local transportation • Personal care • Meal preparation • Light housekeeping • Specialist dementia care
Reading 0118 909 9108 The service provided was excellent and [email protected] enabled me and my sister to know that our WE OFFER: • 24hr Live-in Care • Day/night Care • Respite Care /**Holiday Accommodation • Emergency Care father was being properly cared for, • • Nursing Care Home from Hospital Rehabilitation • Competitive and fair rates East Berks & particularly important as we both live • 01628 299 097 • *All inclusive social events for our clients and family members some distance away. I would have no • South Oxon 01491 877 132 hesitation in recommending Home BENEFITS: • • Assistance with bathing, dressing, cooking and Medication etc • One-to-one personalised Care 01865 364 418 [email protected] Instead. • Consistency • of Carer • Stay in your own Home • Peace of mind • www.homeinstead.co.uk Mrs N, Client’s daughter. • *For Live-in and daily long-term clients. ** Subject to availability •
Best decision we ever made Live-in care in the comfort of your own home CQC 3 star excellent Makai Care provides professional, experienced rating RGN support and healthcare workers to companies, organisations and 24 hour back up individual clients across Reading and Berkshire. Trained staff of the highest standard For highly trained, experienced and caring support workers, nurses and healthcare assistants, Makai Care have a wide range Covering Surrey, London, of candidates to suit your individual needs and requirements. SE & SW UK Give us a call for friendly and rest assured professional information t: 0845 269 0096 www.makaicare.co.uk we care limited independent living in your own home 01483 481000
Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY www.restassured-wecare.com
1/2 page ad.indd 1 3/7/12 11:56:45
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30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers
A2DOMINION - BERKSHIRE CARE LTD OP D PD MH SI YA CARE & SUPPORT CHIMNEY COURT OP D PD MH SI Bracknell Tel: 07445 555596 Reading Tel: 0208 825 2845 BERKSHIRE HOUSE OP D PD LDA MH SI YA A4 CARE OP D PD SI YA Reading Tel: 0118 953 3713 Reading Tel: 0118 940 3859 BETHELI SERVICES PD LDA MH YA AARON ABBEY CARE SERVICES LTD OP D PD SI YA Reading Tel: 0118 975 7723 Wokingham Tel: 07909 542163 BETTER LIFE CARE LTD OP D PD LDA MH SI YA AD ABICARE SERVICES OP D PD LDA MH SI YA AD Slough Tel: 01753 208211 Newbury Tel: 01635 307840 Advert page 26 BLUE RIBBON BERKSHIRE OP D PD LDA MH SI YA AD ABSOLUTE CARE UK LTD OP D PD Maidenhead Tel: 01628 626026 Reading Tel: 0118 986 6700 BLUEBIRD CARE ACACIA ENTERPRISES UK LTD OP D LDA SI (READING AND WOKINGHAM) Slough Tel: 07737 785328 OP D PD LDA SI Reading Tel: 0118 986 3552 AGE CONCERN SLOUGH AND BLUEBIRD CARE BERKSHIRE EAST OP PD MH SI AD (WEST BERKSHIRE & BASINGSTOKE) Slough Tel: 01753 833890 OP D PD Newbury Tel: 01635 369530 ALLIED HEALTHCARE - BLUEBIRD CARE ALICE BYE COURT OP D PD LDA SI Thatcham Tel: 01635 874266 (SOUTH BUCKS & SLOUGH) OP D PD SI YA Taplow Tel: 01628 605797 ALLIED HEALTHCARE - BLUEBIRD CARE NEWBURY OP D PD LDA MH SI YA AD Thatcham Tel: 01635 871022 (WINDSOR & MAIDENHEAD) OP D PD LDA SI YA Maidenhead Tel: 01628 630121 ALLIED HEALTHCARE - READING OP D PD MH SI YA Reading Tel: 0845 641 3222 BRACKNELL FOREST BOROUGH COUNCIL HOME SUPPORT SERVICES OP D PD ALLIED HEALTHCARE - Bracknell Tel: 01344 360775 READING OP D PD LDA MH SI YA AD Reading Tel: 0118 975 3459 BRACKNELL FOREST BOROUGH COUNCIL INTERMEDIATE CARE OP D PD LDA MH SI YA ARK HOME Bracknell Tel: 01344 351450 HEALTHCARE LTD OP D PD LDA MH SI YA AD Crowthorne Tel: 01344 750869 BRIGHT YELLOW BRACKNELL (T/A LIFECARERS) AUDLEY CARE - INGLEWOOD OP D PD LDA MH SI AD OP D PD MH SI YA AD Knitbury, Hungerford Tel: 01488 687020 Advert page 21 Bracknell Tel: 0118 9090683 Advert page 32 BROAD LANE, 30 (VOYAGE 1 LTD) B CARERS OP D PD LDA MH YA OP LDA YA Reading Tel: 0118 957 1723 Reading Tel: 01635 871191
BEE FRIENDS LTD OP D YA CALL US OP D PD LDA MH SI YA AD Newbury Tel: 01635 523716 Newbury Tel: 01635 521733
BEECHES MANOR (HOUSING 21) OP D LDA SI YA CARE @ HOME LTD OP D PD LDA MH SI YA Wokingham Tel: 0370 192 4000 Reading Tel: 0800 014 8729
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 31 Woodley is a recognised leader in providing care services for older people and those with memory problems Our Services: Live-in Care • Day Care at our Centre • Residential & Respite from £675 per week • Dementia Care
• Care and Clubs for Younger People With Dementia Care & Activities for Older People
• Support for Carers Come and see us at Woodley any weekday
• Care in the community South Lake Crescent, Woodley RG5 3QW Tel: 0118 969 1471 • Hairdressing, Bathing & www.woodleyageconcern.org.uk Chiropody [email protected]
The alternative to Care Home admission. • search care providers quickly and easily Live-in Care enables anyone with care needs to • search by postcode/town and care type continue living in their own home with a • Information on standards round-the-clock care worker. of care • links to the latest inspection reports With so many providers to • extra information, photos choose from, where do and direct website links for hundreds of providers you start? • request a brochure www.carechoices.co.uk • checklists to take with 08000 121 247 | www.liveincare.info can help you out. you when you visit
LifeCarers is about providing dependable, one-to-one support to people at home. Your trained LifeCarer visits to help with personal care and practical things like housework or shopping.
Your LifeCarer o ers companionship too, someone to talk with or escort you on a trip out. A trusted person who keeps an eye on your safety and helps you stay in touch with your family.
0118 9090683
LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission
32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Berkshire home care providers continued
CARE 1ST HOMECARE COMPLETE CARE OP D PD SI (BERKSHIRE) OP D PD LDA MH SI YA Windsor Tel: 01753 622227 Bracknell Tel: 0118 418 1012 CONCEPT CARE CARE IN YOUR HOME LIMITED OP D PD PRACTICE LIMITED OP D PD LDA MH SI YA AD Bracknell Tel: 01344 567675 Reading Tel: 0118 957 4510
CARE PARTNERS D PD LDA MH SI YA CONSULTANCY CARE LIMITED OP D PD LDA MH SI AD Newbury Tel: 01635 581244 Bracknell Tel: 01344 305891 CORNERWAYS CARE RESPONSE LIMITED OP D PD LDA MH SI LDA YA Ascot Tel: 01344 876099 Wokingham Tel: 0118 977 0036
CARELINE - THE AGENCY FOR CARE STAFF COUNTY CARERS LTD OP D Crowthorne Tel: 01344 779589 Reading Tel: 0118 958 5858 OP PD LDA MH SI YA COUNTY CARE (WINDSOR) CAREMARK OP D PD LDA Windsor Tel: 01753 201180 (SLOUGH & SOUTH BUCKS) OP D PD LDA MH SI YA AD Windsor Tel: 01753 201116 CREATING LIFESTYLES LIMITED PD LDA MH Slough Tel: 01753 575298 CAREMARK (WEST BERKSHIRE & READING) Reading Tel: 0118 957 1155 OP D PD LDA MH SI YA AD CREATIVE CARE SOLUTIONS (UK) LTD LDA MH Reading Tel: 0118 958 7671 CAREMARK (WOKINGHAM) OP D PD LDA MH SI YA AD CREATIVE SUPPORT WEST BERKSHIRE SERVICE LDA Wokingham Tel: 0118 978 4657 Reading Tel: 0118 957 3709
CAREWATCH (READING & WEST BERKSHIRE) CROSSROADS CARE Reading Tel: 0118 957 2844 OP D PD LDA MH SI AD WEST BERKSHIRE OP D PD LDA MH SI YA AD Newbury Tel: 01635 300080 CAREWELL LIMITED OP D PD LDA MH SI YA AD Earley Tel: 0118 977 2135 CROSSROADS CARING FOR CARERS OP D PD LDA MH SI YA CCS HOMECARE SERVICES LIMITED MH Wokingham Tel: 0118 979 5324 Slough Tel: 01628 600412 DIAMOND QUALITY CARE SERVICES OP D PD MH SI YA CHARLES CLORE COURT Newbury Tel: 01635 523410 EXTRA CARE SHELTERED HOUSING OP DIMENSIONS (BERKSHIRE) Reading Tel: 0118 937 5370 LDA Newbury Tel: 0300 303 9012 CHILMINGTON AT HOME PD LDA DVL SUPPORTED LIVING SERVICES LDA Reading Tel: 0118 956 7877 Slough Tel: 01753 536227 CHROME TREE LIMITED OP D PD MH SI YA EASTERN AVENUE, 46A (VOYAGE 1 LTD) OP LDA YA Slough Tel: 01753 708737 Reading Tel: 0118 966 7105
CHRYSALIS CARE LTD OP PD SI YA EC CARE LTD OP D PD SI Reading Tel: 0118 942 9889 Advert page 30 Windsor Tel: 01753 831746
CHURCHILL HOUSE OP PD LDA YA ELEGANT CARE SERVICES OP D PD LDA MH SI YA Slough Tel: 01753 537797 Slough Tel: 07877 592306
COMMUNITY REABLEMENT TEAM (CRT) OP ENABLE UK BERKSHIRE D PD LDA MH SI YA Tilehurst Tel: 0118 937 2354 Reading Tel: 0118 925 5800
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 33 Berkshire home care providers continued
ENCHOR HEALTH CARE LTD OP D PD LDA MH SI YA AD IN HAND COMMUNITY CARE OP D PD MH SI Slough Tel: 01753 535921 Slough Tel: 01753 578726
EXCEL SUPPORT SERVICES LTD PD LDA MH SI YA INCA NURSING AND DOMICILIARY Bracknell Tel: 020 3195 0145 CARE AGENCY OP D PD LDA SI YA Bracknell Tel: 01344 482171 FITZROY SUPPORTED LIVING (MAIDENHEAD) LDA YA INDEPENDENT SUPPORTED Maidenhead Tel: 01628 782595 LIVING AND DISABILITIES LTD PD LDA MH YA Slough Tel: 01753 771122 GABRIEL’S ANGELS JIGSAW CREATIVE CARE LIMITED OP D PD LDA MH SI YA AD OP LDA MH YA Wokingham Tel: 0118 332 0099 Reading Tel: 0118 988 2798 KCARE NURSING AGENCY GARDINER’S OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD Reading Tel: 0118 947 6666 Reading Tel: 0118 956 9922 KINCARE GOLDEN ROSE OP D PD SI YA Newbury Tel: 01635 550611 COMMUNITY CARE LTD OP D PD LDA MH SI AD Slough Tel: 01753 678011 KINGWOOD DOMICILIARY CARE LDA Reading Tel: 0118 931 0143 GREENSLADE SERVICES LTD PD LDA SI YA AD Reading Tel: 0118 957 4550 LADY ELIZABETH HOUSE OP PD SI YA Maidenhead Tel: 01628 635879 GUARDIAN HOMECARE (WEST BERKSHIRE) LTD OP D PD LDA MH SI YA AD LEAN ON ME COMMUNITY Thatcham Tel: 01635 865523 CARE SERVICES LTD OP D PD MH YA Reading Tel: 0118 953 3722 HALCYON HOME CARE OP D Maidenhead Tel: 01628 298262 LDD OUTREACH AND SITTING SERVICE PD LDA Woodley Tel: 0118 969 5977 HARINO CARE LTD - HEAD OFFICE OP YA Theale Tel: 0118 930 6120 LIFECARERS READING AT BRIGHT YELLOW GROUP OP D PD MH SI YA AD HARMILL HOUSE OP D Thatcham Tel: 0118 909 0683 Reading Tel: 0118 983 6368 LINK NURSING HOME ANGELS HEALTHCARE AND CARE AGENCY, THE OP PD LDA SI YA SERVICES LTD OP D PD LDA SI YA Bracknell Tel: 01344 488155 Newbury Tel: 01635 332680 LONGMORE ROAD, 1 (VOYAGE 1 LTD) LDA YA HOMECARE PEOPLE LTD, THE Reading Tel: 0118 986 7457 (WOKINGHAM) OP D PD MH SI YA Wokingham Tel: 0118 997 7499 MAHOGANY CARE - HOLYPORT OP D PD YA Maidenhead Tel: 01628 627711 HOME INSTEAD SENIOR CARE MAKAI CARE LTD Maidenhead OP D PD LDA MH YA OP D PD LDA MH SI YA Theale Tel: 0845 269 0096 Advert page 30 Tel: 01628 299097 Reading OP D PD LDA MH SI YA MATCH OPTIONS OP D PD LDA MH SI YA Tel: 0118 909 9108 Advert page 30 Slough Tel: 01753 545342
IMPACT CARE SERVICES OP D PD LDA MH SI YA MEDIHOME LIMITED OP YA Slough Tel: 01753 720277 Slough Tel: 01753 208190
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53 Advertisers are highlighted
34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Berkshire home care providers continued
MIHOMECARE (NEWBURY) OP D PD LDA MH SI YA AD RADIS COMMUNITY CARE OP D PD LDA MH SI YA Thatcham Tel: 01635 588 8880 Reading Tel: 0118 942 0702
MIHOMECARE (READING) OP D PD MH SI YA RADIS COMMUNITY CARE OP D PD LDA MH SI YA AD Reading Tel: 0118 945 1563 Reading Tel: 0118 986 7891
NEW SUPPORT SOLUTIONS OP D PD LDA MH SI YA AD RADIAN SUPPORT OP PD LDA MH SI Reading Tel: 0118 933 2286 Windsor Tel: 01730 403205
NETWORK HEALTHCARE PROFESSIONALS LTD RAINBOW SOCIAL CARE (T/A NETWORK HEALTH AND SOCIAL CARE) LIMITED OP D PD LDA MH SI YA Slough Tel: 01753 688179 OP D PD LDA MH SI YA Wokingham Tel: 0118 402 8923
OAKLANDS LDA YA READING CROSSROADS - CARING FOR CARERS Reading Tel: 0118 930 5288 Tilehurst Tel: 0118 945 4209 OP D PD LDA MH SI YA REALCARE + LTD OLIVIA’S PARLOUR ICARE OP YA OP D PD LDA MH SI YA AD Reading Tel: 0118 956 1455 Reading Tel: 0118 983 9000 RED KITE HOME CARE LIMITED OPTALIS OP D PD YA Wokingham Tel: 0118 973 0545 Burnham Tel: 01753 662317 OP PD MH YA Advert page 30 ORCHARD & SHIPMAN REDWOOD HOUSE OP D PD LDA SI YA CARE AND SUPPORT PD LDA MH SI YA Hungerford Tel: 01488 680892 Slough Tel: 01895 208888 RESPONSE DCA PEMBROKE LODGE OP D MH YA OP D PD SI YA Reading Tel: 01865 397943 Reading Tel: 0118 941 4200 RIGHT AT HOME PEOPLE MATTER SUPPORT SERVICES LIMITED OP D PD SI YA Maidenhead Tel: 01628 200068 Reading Tel: 07775 446434 OP LDA YA RIGHT AT HOME OP D PD LDA SI YA PHOENIX CARE Reading Tel: 0118 327 6961 SERVICES LTD OP D PD LDA MH SI YA AD Lingfield Tel: 01342 459071 RMB HEALTHCARE OP D PD LDA MH YA Bracknell Tel: 01344 249 415 PREMIER MEDICAL STAFFING LTD OP D PD MH YA Reading Tel: 0118 909 9394 ROYLE CARE LIMITED OP D PD MH SI YA AD Reading Tel: 0118 957 7460 PROMEDICA24 UK LTD OP D YA Reading Tel: 01183 215 020 Advert page 32 SHORT TERM SUPPORT AND REHABILITATION TEAM OP D PD LDA MH SI YA AD PURLEY PARK TRUST OP D LDA YA Windsor Tel: 01628 621981 Purley-on-Thames Tel: 0118 942 7608 SILVERDALE CARE SERVICES OP D PD SI Q1CARE LIMITED OP D PD SI YA Newbury Tel: 01635 368100 Reading Tel: 0118 391 3520 SLOUGH BOROUGH COUNCIL QUALITY CARE PROVIDERS PD LDA MH SI DOMICILIARY CARE OP D PD LDA MH SI YA Reading Tel: 0118 966 6832 Slough Tel: 01753 690936 QUALITY CARE PROVIDERS T/A TOTAL HEALTH SLOUGH CROSSROADS - SUPPORT AND TRAINING SERVICES CARING FOR CARERS OP D LDA MH SI YA Reading Tel: 0118 951 9586 OP D PD LDA MH SI YA AD Slough Tel: 01753 525796
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 35 Berkshire home care providers continued
SLOUGH SOCIAL CARE OP D PD LDA MH SI YA VOYAGE (DCA) SOUTH OP D PD LDA MH SI YA Slough Tel: 01753 694466 Slough Tel: 01753 696393
SORELLE SUPPORT CARE LIMITED WAYMARKS LIMITED LDA YA Reading Tel: 0118 907 9220 OP D PD LDA MH SI YA Reading Tel: 07789 944074
ST CHRISTOPHER’S HOME WENTWORTH HOUSE OP D PD LDA MH SI YA CARE LIMITED OP D PD MH SI YA Wargrave Tel: 07917 302989 Ascot Tel: 01344 883905 WEST BERKSHIRE COUNCIL STUDIO, THE OP D PD LDA MH SI YA AD HOME CARE SERVICE Reading Tel: 0118 940 1144 Newbury Tel: 01635 503503 OP D PD LDA MH SI YA SUPPORT HORIZONS OP D PD LDA MH SI YA WHITE WALTHAM, Wokingham Tel: 0118 989 3959 MAIDENHEAD OP D PD LDA MH SI YA White Waltham Tel: 01628 828110 SUPPORT PARTNERS OP D PD LDA MH SI Newbury Tel: 01635 581244 WHITESTONE CARE OP LDA MH YA SURECARE (READING AND Slough Tel: 01753 696393 EAST BERKSHIRE) OP D PD LDA MH SI YA WINDSOR AND Reading Tel: 0118 959 5288 MAIDENHEAD CROSSROADS OP D PD LDA SI YA SURECARE (READING AND Windsor Tel: 01753 833788 EAST BERKSHIRE) OP D PD LDA MH SI WOODLEY AGE CONCERN - Reading Tel: 0118 988 8234 DOMICILIARY CARE AGENCY OP D PD MH SI SURECARE (SLOUGH) OP D PD LDA MH SI AD Woodley Tel: 0118 969 1471 Advert page 32 Slough Tel: 01753 548876 YOUR ABILITY PD LDA MH SI YA TEESDALE ROAD, 60 OP D PD LDA SI YA AD Reading Tel: 0118 902 7162 Slough Tel: 01753 569622 YOUR CHOICE SERVICES LDA THAMESFIELD AT HOME OP D PD LDA MH SI YA AD Newbury Tel: 01635 414640 Henley-on-Thames Tel: 01491 418100 ZION DOMICILIARY CARE AGENCY OP D PD MH SI TONNA CARE SERVICES LTD OP D PD LDA MH SI YA AD Slough Tel: 01753 531619 Reading Tel: 0118 975 9222
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 53 Advertisers are highlighted
36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing with care
Sheltered housing Wokingham Borough Council Tel: 0118 974 6000 Sheltered (or retirement) housing is provided Email: [email protected] by local authority housing departments and Extra Care housing housing associations for older people who would like to remain independent but prefer the added Extra Care housing is a form of housing, similar security and reassurance of a scheme manager to sheltered schemes, with self-contained and an alarm call service. accommodation together with some communal facilities. In an Extra Care scheme, instead of low A scheme manager is either based at the site or level support traditionally provided by wardens visits regularly. Many sheltered housing schemes in sheltered schemes, higher levels of care and also have communal lounges, laundry facilities, support are provided on site by a designated lifts, door entry systems and specially adapted team of care workers, who can be available 24 facilities. hours a day. Sheltered housing - useful contacts Extra Care allows you to retain your own tenancy Bracknell Forest and have care services delivered ensuring that Community Response and Reablement Team you are able to remain safely in your own self- Tel: 01344 351500 contained accommodation. Email: [email protected] Extra Care - useful contacts Bracknell Forest Homes owns and manages eight sheltered housing schemes in the area. Bracknell Forest For further details, call: 01344 382800 Bracknell Forest Homes Tel: 01344 382800 Maidenhead and District Housing Association, Email: [email protected] Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY Reading Tel: 01628 543101 Hanover Housing Association Web: www.mdha.co.uk Tel: 01480 475069 Reading Borough Council Email: [email protected] Housing Services Slough Reading Borough Council, Civic Centre, Reading Housing Services RG1 7AE Tel: 01753 475111 Tel: 0118 937 2217
Slough Borough Council The Royal Borough of Windsor and Housing Services Maidenhead Tel: 01753 475111 Access Team – Adult Services Web: www.slough.gov.uk Tel: 01628 683744
The Royal Borough of Windsor and Maidenhead West Berkshire Housing Options Team Access for All team Tel: 01628 683667 Tel: 01635 503050 Email: [email protected] West Berkshire Council The Housing Operations Team provide advice on Wokingham a range of housing issues. Housing 21 Tel: 01635 519588 Tel: 0370 192 4000 Email: [email protected] Email: [email protected]
Visit www.carechoices.co.uk for further assistance with your search for care 37 Specialist services
Learning disability adults with a learning disability or mental health condition) usually rent their home, and their Community Learning Disability Teams (CLDTs) personal care or support is arranged separately. work with adults aged 18 and over who have a This means they can change their support learning disability and are not able to manage without having to move, or move and take the without the right kind of support. same support with them. People have greater security of tenure, and can claim a wider range of You can get help and advice on problems you welfare benefits than in a residential care home. may be experiencing with being listened to or understood; your education; keeping well; money Supported Living can be delivered in a range and work; somewhere to live; things to do and of settings, including individual flats or houses, helping others to care for you. clusters of self-contained flats on the same site, shared accommodation, and extra care housing. Support can come from arts therapists; The individual, a private landlord, a housing community nurses; dieticians; occupational association, a local authority or a charity may therapists; physiotherapists; psychiatrists and own the property. psychologists; speech and language therapists and your doctor. Supported Living refers to the way in which accommodation and support are organised, Teams will also help you get advice and support rather than the amount of support. This will from advocacy services; the Benefits Agency; the be tailored to individual need and can include Housing Department and the police. access to support 24 hours a day if assessed If you are a family carer they can also assess as necessary, although many people do not your needs and help you support the person you require this – particularly with the use of care for. assistive technology such as telecare equipment (discussed further on page 17) that ensures Local contacts an emergency response and helps keep people safe. Bracknell Forest Tel: 01344 354466 Mental health Reading Tel: 0118 937 3747 Your local Community Mental Health Team (CMHT) should be your first point of contact Slough if you have mental health issues. The Tel: 01753 475111 Community Mental Health Teams (CMHT) are a community-based assessment and treatment The Royal Borough of Windsor and service for people suffering mental health Maidenhead problems aged between 18 to 65 years. You Tel: 01628 670117 can ask your GP to refer you or ask someone who knows you to contact the CMHT on your Newbury behalf. Tel: 01635 520120
Wokingham There is increased demand for home care for Tel: 0118 974 6832 people with mental health issues arising from greater use of Supported Living instead of care Supported Living home placements. Like other specialist care services, this can be paid for (if you have been 'Supported Living’ is a term generally used assessed as eligible) with a Personal Budget, to describe situations in which people (often discussed on page 8.
38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Local contacts: If Adult Social Care arranges a care home placement for you, you should check a number of Bracknell Forest Community Mental Health issues. What choice of home do you have and is Team this restricted by the amount of care you need? Tel: 01344 823333 Is the provision in accordance with Care Quality Commission’s standards? (See page 51) Does Reading Community Mental Health Team the staff team in the home have good links with Tel: 0118 937 3747 the local Adult Social Care Management Team?
Slough Community Mental Health Team Benefit update Tel: 0300 365 0300 (new referrals) Since April 2013, Disability Living Allowance for The Royal Borough of Windsor and disabled people aged 16 to 64 was replaced by Maidenhead Community Mental Health a new Personal Independence Payment. How Team much you’ll get depends on how your health Tel: 01628 640200 condition or disability affects you. For further information, visit www.gov.uk/pip West Berkshire Community Mental Health Team Sensory services Tel: 01635 292020 Sensory Services teams, which includes Wokingham Borough Council Community rehabilitation workers and social workers, can Mental Health Team provide information packs, advice and access Tel: 0300 365 0300 (new referrals) to services as well as support from a network of national and local agencies.
Physical disability The teams provides services to all adults and children who are: If you have a physical disability or a long-term illness, Adult Social Care and other organisations - blind or partially sighted or have a degree of in the independent and not-for-profit sectors can sight loss; provide a range of services to help you live as independently as possible. There are also services - deaf or hard of hearing or have a degree of available to support someone who may be your hearing loss; or carer. - deafblind or have a degree of dual sensory loss.
As with all support from Adult Social Care, your If you care for someone with a sensory need needs must firstly be assessed (see page 8) to the Sensory Services teams can carry out an determine the best ways to support you; your assessment of your needs as a carer to help you carer can also have an assessment. You may wish to continue to support them. to discuss your needs with your family doctor in the first instance. Contact Adult Social Care for further information, contact details are on page 5. If eligible, support from Adult Social Care includes: allocation of a Personal Budget (see Advocates can help page 8); occupational therapists; help with equipment and adaptations to your home; Advocates can give advice, support and activities within the community; help at home, information to people of any age, helping them and with leaving hospital; short breaks; help to voice their concerns and guiding them through if required to move into residential or nursing difficult or challenging times. Consider using home care; and help for carers. the services of an advocate if you feel unsure or
Visit www.carechoices.co.uk for further assistance with your search for care 39 concerned when you are faced with making an to contemplate and as a society we do not important decision about your care choices. They discuss death and dying openly, the way care can be especially useful if you have a disability professionals approach the process is incredibly and you need to make your voice heard. important for the client, their family and carers. The Department of Health has published a Advocates are not there to tell you what to do Strategy for every organisation involved in or to make decisions for you, but to help you providing end of life care. Each will be expected express your views and make your own decisions. to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing Advocates - useful contacts the best possible outcome for clients. Just Advocacy Those being cared for will have the opportunity Provides advocacy and other support in Bracknell to discuss their personal needs and preferences Forest, North East Hampshire, West Surrey and with professionals who will be supporting them. Wokingham. These will be recorded in an Advance Care Plan Dolphin House so that every supporting service will be aware of 103 Frimley Road the client’s wishes. Camberley Surrey GU15 2PP All health and social care staff must be trained Tel: 01276 28515 in communication regarding end of life care and Email: [email protected] will be trained accordingly in assessing the needs of clients and carers. SEAP (Support, Empower, Advocate, Promote) SEAP provides an advocacy service in Berkshire Programmes available include: for adults with a mental health issue. The Gold Standards Framework (GSF) Pingemead House This can be used in various settings, for example Pingewood hospitals, primary care and care homes, to Reading RG30 3UR improve the co-ordination and communication Tel: 0118 975 4517 between different organisations involved in Email: [email protected] providing care for someone near the end of WEBCAS (West Berkshire Advocacy) their life. Provides a range of advocacy services for people ‘Preferred Priorities for Care’ (PPC) with disabilities and their carers, mainly in West This document is an example of an Advance Berkshire, Reading and Wokingham. Statement and is designed to help people Broadway House prepare for the future and gives them an 4-8 The Broadway opportunity to think about, talk about and write Newbury RG14 1BA down their preferences and priorities for care at Tel: 01635 760535 the end of life. Email: [email protected] Despite general reluctance to broach this sensitive area, it is worthwhile asking potential The End of Life Care Strategy care providers their approach to end of life care and whether they are following national ‘How we care for the dying is an indicator of how strategies for implementing best practice within we care for all sick and vulnerable people. It is a their home. measure of society as a whole and it is a litmus 1 test for health and social care services.’ 1 ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Although the subject of dying is often painful Department of Health.
40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful websites - End of Life Care NHS Local NHS Local has a section on end of life, including Dying Matters contact details for helpful organisations, Set up by the National Council for Palliative Care suggestions of issues you may need to think about (NCPC), the coalition aims to promote awareness at end of life and videos people have sent in listing of dying, death and bereavement. The website five things they want to do before they die. has a comprehensive support section. http://nhslocal.nhs.uk www.dyingmatters.org www.compassionatecommunities.org.uk Marie Curie Cancer Care Aims to: Provides free nursing care to cancer patients and • help people develop the skills to address issues those with other terminal illnesses in their own raised by end of life and other losses; and homes. www.mariecurie.org.uk • be a helpful, empathetic ear.
Care homes
All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk).
There are two types of residential home:
Care homes (personal care only)
If you are reasonably active, but would like home. You will be fully involved in planning your greater security and care, subject to a needs care needs. assessment, a care home offering only personal care may be the best option. Personal care If a care home providing nursing care is the includes bathing, feeding, dressing and help with best solution for you, your social worker will give moving but it must be paid for if your capital you information to help you find a home which including savings exceeds £23,250. This figure meets your care requirements. The cost of the may change after April 2015, check with Adult nursing care part of your fees is paid by the Social Care after this date. See page 46 for more NHS to the home directly: the current amount is information on paying for your care in a care £110.89 per week for the lower rate and £152.61 home. per week for the higher rate. This figure may change after April 2015, check with Adult Social Care homes with nursing Care after this date.
If you think you may need nursing care in a For further information on care homes and home, you will need to be visited by a social care homes with nursing, and how to find worker or a care manager to work out what care one to meet your needs, call this Directory’s you will need. This visit might be in your own independent helpline: 0800 389 2077. home, or in hospital if you’ve been ill, or in a care
Visit www.carechoices.co.uk for further assistance with your search for care 41 Care homes checklist © 2014 Care Choices Ltd
Home 1 Fees per week: £ Home 2 Fees per week: £ Home 3 Fees per week: £
First impressions 1 2 3 • Are there smoking and non-smoking areas? • Were you met when you first arrived? • Are there arrangements for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? If not, what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel homely and welcoming? • Are residents accompanied on visits to the GP or hospital? • Is the home fresh, clean and comfortably furnished? Staff 1 2 3 Fees 1 2 3 • Do the staff appear clean, cheerful and respectful? • How much are the fees? (Insert fees above right.) • Do the staff talk to residents and how do they talk • Do the fees cover all the services available? to them? • Under what circumstances will the fees alter – • Are the staff formally trained? e.g. annually or according to increasing needs? • Is there an adequate number of staff on day and night? • Is the notice to terminate reasonable? • Is there a Dignity Champion? Transport 1 2 3 • Is there a Dementia Champion/Lead? • Is the home easy to get to for relatives and friends? Visitors 1 2 3 • Does the home provide its own transport? • Are visitors welcome at all times? Accommodation 1 2 3 • Is there somewhere to see them in private? • Are bedrooms single or shared? Is there a choice? • May your visitors join you at meals? • Can you decorate and re-arrange your room to suit • Can your visitors stay overnight? yourself? 1 2 3 • Can you bring your own furniture and TV? Catering • Is there a call system for emergencies? • Do you have a choice about meals? • Are there enough sockets in your room? • Is the food varied and interesting? • Can you control the heating in your room? • Can the home cater for your dietary needs? • Can you lock your room and is there a secure place • Can you have snacks or drinks any time of the day for valuables? or night? • Is there a separate dining room? Bar? A place to make • Can you eat in your room? tea/coffee whenever you want? • Does the home have a Nutrition Champion/Lead? • Are there toilet facilities within easy reach of the communal facilities? Activities 1 2 3 • Are there both showers and baths? • Can you continue to pursue your hobbies and interests? • Are bathrooms adapted to help people in and out • Are there organised activities and entertainment? of the bath? • Are outings and holidays arranged? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Does the home have the right adaptations and • Is a library service available? equipment to meet your needs? • Can you have your own flower bed or help in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and • What does the home do about personal engagement? walking aids? • Is there adequate provision for people with sight or Gardens 1 2 3 hearing difficulties? • Are the grounds/gardens attractive? Life within the home 1 2 3 • Are all areas safe and accessible? • Is there somewhere to sit? • Are there any rules and restrictions (e.g. going out, time of return etc)? • Are they quiet? • Can you choose when to get up and retire every day? Contract terms 1 2 3 • How are residents involved in decisions about life in the home? • Can you retain your own room if away? • Is there a telephone where you can make and take • Can you have a short-stay or trial period? calls in private and comfort? • Will you be given a statement of terms on admission? • Is alcohol served or permitted? • Are all procedures, such as complaints, clearly spelt-out?
42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Activities in care homes provide a point of interest, fun and challenge to each day. The word ‘activity’ can imply many different Lots of care homes now employ a dedicated things but in the context of a care home it Activity Coordinator. What they do and how should mean everything a resident does from varies from one home to another. In the best when they open their eyes in the morning until homes they are fully integrated into the staff they go to sleep at night. Choosing what colour team, play a key part in developing care plans cardigan to wear can be an enjoyable activity and ensure that all staff appreciate the part to start the day. Watching your favourite TV they play in delivering high quality activity programmes or listening to the birds sing provision. might bring a smile. Attending an exercise class Review the ‘Activities’ section of the care might make you feel better. All of these can homes checklist on page 42 for questions to be defined as ‘activities’. Above all they can consider asking potential providers.
Dementia
Care homes and dementia
According to the Alzheimer’s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia.
Each person with dementia is a unique human being with individual emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored programme enables the person to It is important that care and support options experience the best possible quality of life. are tailored to the needs of the individual. One Subsequently, a good care home will follow the size does not fit all. Some options can work well concept of a person-centred approach to care for one individual but prove to be stressful and for people with dementia. This means that the unsuitable for another person. Make sure staff unique qualities and interests of each individual know the person you care for by providing life will be identified, understood and accounted for story books, telling staff about their likes and in any care planning. dislikes and providing belongings that bring The person with dementia will have an comfort and have meaning for the person you assessment and an on-going personalised care for. care plan, agreed across health and social care that identifies a named care coordinator and Within the home, much is down to the attitude addresses their individual needs. and skills of the manager and the staff. Do they provide an environment that enables a They must also have the opportunity to discuss person with dementia to exercise choice and and make decisions, together with their carers, personal preferences even in the later stages of about the use of advance statements, advance the condition? Who is the person in charge of decisions to refuse treatment, Lasting Power of championing dementia care best practice in the Attorney and Preferred Priorities of Care. home? Further questions to consider are included
Visit www.carechoices.co.uk for further assistance with your search for care 43 in the residential dementia care checklist on For further information, call this Directory’s page 45. independent helpline: 0800 389 2077. Design and technology
The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation at ground floor level only and with good access in and out of the building within a safe environment.
Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation for residents. Staff training
Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia.
WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077
44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Residential dementia care checklist © 2014 Care Choices Ltd
Things to look for in care homes specialising in dementia. weekend and in the week. If possible go with the person Please use in conjunction with the care homes checklist you care for. First impressions count. Think about how on page 42. you are greeted and the way staff relate to people with dementia. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care Most importantly, do not be afraid to ask questions. This homes and visit at different times, for example at the is always the best way to get information.
Home 1 £ p/w
Home 2 £ p/w
Home 3 £ p/w
Residents Do staff compile life story books including photographs The best indication of a good home is that the and mementos? residents appear happy and responsive. 1 Are there rummage boxes around the home to stimulate 2 residents? 3 1 2 Staff 3 It is important to note whether staff seem friendly and caring towards residents and whether they treat Access residents with respect. If the person with dementia needs or is likely to need What training and experience in dementia care do they equipment or adaptations you may want to check: have? There is adequate signage and cues for different parts of 1 the home such as dining room and bathroom. 2 1 3 2 Will the person with dementia have a member of staff 3 particularly responsible for their care? The home’s policy about locking external doors. 1 1 2 2 3 3 Is there a member of staff you can talk to about your Bedrooms own worries about the person with dementia? You may want to find out whether the person with 1 dementia can have a single room and whether: 2 Residents are encouraged to bring in some of their own 3 furniture and possessions to increase familiarity. Manager/head of home 1 A manager who is caring as well as efficient can 2 make all the difference to a home. 3 Does the manager have knowledge of dementia and Activities can they deal with difficulties that may arise in an Residents should be stimulated without feeling stressed. understanding way? Are reminiscence activities available? 1 1 2 2 3 3 Is there a full assessment at home before a resident is Are residents able to compile memory boxes? admitted? 1 1 2 2 3 3
Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for residential care
Care funded by the council account of the person in the care home.
Do I qualify for local authority financial assistance? Paying for your own residential care
If you have been assessed as needing a care Self-funding home place and your capital including your If you are self-funding your care because you are savings is below £23,250 you may be entitled not eligible for local authority funding there are to financial support from your local authority. To other forms of financial assistance you may be find out more, contact Adult Social Care. Contact entitled to. details are on page 5. Will the local authority pay my fees whilst I am If you have capital below £14,250 you will selling my former home? be entitled to maximum support contributing your income less £23.50 per week retained for If, apart from your property, your other capital personal expenses. If you have capital between is below £23,250 the local authority should £14,250 and £23,250 you must pay a capital help with the costs during the first twelve weeks tariff of £1 per week for each £250 between of permanent care. Beyond that period any these two figures. Capital includes the value of financial help will be charged against the value your former home unless it’s occupied by your of your former home and recovered from the partner, or a relative who is aged over 60 years or eventual sale proceeds. incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone Do I have to sell my property? parent. No, the local authority may lend you the money Do I have a choice of care home if the council is to pay for your care charged against your paying? property value. However, they could limit how much they will pay and it could adversely affect Yes and it can even be in a different county. your welfare benefit entitlements. The home you choose must be suitable for your assessed needs, comply with any terms and Do I have to pay Council Tax on an empty conditions set by the local authority and not property? cost any more than they would usually pay for someone with your needs. If you move into a care home and your property is left empty then you should receive full What if a home costs more than the local exemption from Council Tax until it’s sold. authority is prepared to pay? Is there any financial help that is not means The local authority will allow a third party to top- tested? up of your fees as long as they are able to do so over the long term. You are not allowed to top up Attendance Allowance is a non-means tested, the fees yourself. For more information on third non-taxable allowance paid at the lower rate of party payments see page 47. £54.45 for those needing care by day or night and, at a higher rate of £81.30 for those needing My partner needs care, how does this care by day and night. financially affect me? Whether your stay is temporary or permanent The local authority will take into account 50% if you receive nursing care in a care home you of any joint savings therefore, to accelerate may be entitled to an NHS Registered Nursing financial help, it is better to have separate single Care Contribution (RNCC) towards the cost of accounts meeting care costs, paid from the your nursing care, paid directly to the home at
46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care £110.89 per week. If your needs are primarily Third party payments health care needs, you may be entitled to full funding from your local PCT following an If the home you choose costs more that the rate assessment under their continuing care eligibility the local authority usually pays for someone criteria. This figure applies to England only. with your needs, you will have the choice to ask someone else to make an additional payment. What happens if I move into a care home independently and run out of money? If there is no-one available to supply the extra payment, you can ask the local authority to Once your capital reduces to £23,250 you find you another placement at the rate they should seek local authority assistance as soon would normally expect to pay. If, however, you as possible. However, if the home costs more do decide to live in the more expensive home than the local authority usually pays and won’t and you have someone who is able to make an reduce its fees you could be in the difficult additional payment for you, they will have to situation of either finding a source of top-up or pay the difference between your local authority seeking less expensive accommodation. rate and the amount the home charges. This additional payment is often referred to as a ‘top- If there is a likelihood of running out of money up’ or ‘third party contribution’. it’s important that you arrange an assessment of your care needs with Adult Social Care The law says that you are not allowed to make to ensure they are aware of your financial this additional payment yourself, except in situation. Also check if the care home owner limited circumstances. Therefore, the additional can continue to accommodate you at the local payment has to be made by someone else, for authority's funding rates or will require a third example, a family member or charity. party top-up. Before anyone agrees to make additional What can I do to avoid this situation? payments on your behalf they should be aware that the amount could change, usually increase, There are ways of meeting care costs for as long once a year and they need to be confident that as you need care whilst using up only part of they can sustain the payments for as long as your capital. For example, the use of Immediate they are required. If the additional payments Need Care Fee Payment Plans can contribute stop being paid for any reason, then you should towards capping the cost and, as so many older seek help and advice via Adult Social Care. people wish, enabling an inheritance to be left Contact details are on page 5. for the family.
The important thing is not to try to do it alone, always seek professional advice.
Figures mentioned here may change over the lifetime of this Directory.
Contracts Once it has been established that someone is willing and able to make these payments they Before you sign any contract prior to moving into will be asked to sign an agreement to formalise a care home, the home should give you written the arrangement. Because the financing of care details of all the charges it intends to make in is a complex area it is advisable to contact the its Statement of Purpose document. If there is social worker who is arranging your placement anything that is not clear or which you do not with you or Adult Social Care to ask for advice understand, you should ask for advice. and individual guidance.
Visit www.carechoices.co.uk for further assistance with your search for care 47 If you move to a care home where a third party to a cheaper home within the local authority’s payment is required, the person who will make funding levels. the payment on your behalf must sign a contract with your local authority, before the contract If you are already resident in a care home, and with the home is signed. In doing so they must no third party agreement was required at the confirm that they have the financial means time you became a resident, the home may seek to make the third party payments (including to introduce a third party payment at a later any future increases) for the whole time you date. Also, if a change to your arrangements is will live at the care home. If they are unable to made at your request or with your agreement, for maintain the payments and there is nobody else example you move to a superior room, then an able to meet this cost, you may have to move additional third party payment can become due. Important information
This Directory’s helpline wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on This Directory’s free helpline provides immediate and long-term care plans, ensuring an independent information and help (if applicable) the NHS has made the correct service encompassing care services and contribution to your fees. accommodation. A personalised report can be generated for callers providing details of all care Lasting Powers of Attorney (LPA) allow you to homes or housing with care schemes that meet appoint someone you trust to make decisions their criteria. about your personal welfare, including healthcare and consent to medical treatment, and/or your One call to the freephone number property and financial affairs. A LPA is only valid 0800 389 2077 will enable the service to build once registered with the Office of the Public a profile of exactly what type of care you’re Guardian. It allows for a person of your choice to looking for, while taking into account your make decisions on your behalf at a time when personal needs and interests. you may be unable to.
Care Choices’ website: www.carechoices.co.uk The Court of Protection can issue Orders directing allows you to search by postcode or region for the management of a person’s property care homes, care homes with nursing, home and financial affairs if they are incapable of care, supported living (learning disability only) managing their own affairs should they not have and housing with care providers that meet your a LPA. The Court procedure is presently very slow requirements across the country. Your search can and the fees are quite expensive so preparing then be saved and emailed to others. a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as You can also view an electronic version of this your attorney. Directory on the site and have it read to you An ‘advance directive’ allows you to by using the ‘Browsealoud’ function. Further communicate your wishes in respect of future help and information from this Directory’s medical treatment but it is not legally binding. free helpline can be accessed by calling You may instead wish to make a living will, 0800 389 2077. properly known as an ‘advance decision’ setting How solicitors can help out treatment that you do not want to receive in specified circumstances, which would legally A solicitor can give you impartial advice about have to be followed, even if you die as a result.
48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Any proposed Gift out of your estate needs a grant from a benevolent fund. Charities can’t careful consideration of the benefits, risks and help if what is required is already available on implications, particularly on any future liability the National Health Service, or covered by state for care costs or tax liability benefits or the local council’s social or other services, but they can often enhance basic If you don’t have your own solicitor, ask family provision. or friends for their recommendations. Contact several firms, explain your situation and ask for Local examples include: an estimate of cost and an idea of timescales involved. Many firms will make home visits if BEN – Motor and Allied Trades Benevolent necessary and will adapt their communications Fund to meet your needs. It’s important to find a Caring for people who worked in the automotive solicitor who specialises in this area of the law. trade and their dependents, in times of need. The Citizen’s Advice Bureau offer an advice Lynwood, Sunninghill service and will be able to recommend solicitors Ascot, Berkshire SL5 0AJ in your area. Lynwood is one of five centres owned by BEN, set in its own grounds in Ascot. For further information, call this Directory’s Tel: 01344 876770 independent helpline: 0800 389 2077. Email: [email protected]
Charitable support GroceryAid Charity for workers in the grocery industry, based The voluntary sector is made up of charitable, in Sandhurst. not-for-profit organisations. Charities help people 2 Lakeside Business Park of all ages, backgrounds, cultures, religions and Swan Lane ethnic origins, in many ways, often when the Sandhurst, Berkshire GU47 9DN State cannot do so. If you or someone you know Tel: 01252 875925 is struggling to meet the costs of care there may Licensed Trade Charity well be a charity which could provide some help Provides support and care for people who have without affecting benefit entitlements. worked in the licensed drinks trade. Occupational benevolent funds Heatherley London Road The occupational benevolent sector excels in Ascot, Berkshire SL5 8DR ‘communities of interest’. These include people Tel: 01344 884440 wanting to live in a religious setting, or those looking for voluntary sector homes and housing The Cinema and Television Benevolent Fund with an ethos allowing them to share their lives The leading UK charity for people who have with like-minded individuals. For example, a worked behind the scenes in the film, cinema person who has spent their life as a professional and commercial television industries. Owns and may be seeking housing or care amongst other manages Glebelands, its own care home with professional people. Another may have spent a nursing in Berkshire. working life in a motor factory and now wants 22 Golden Square to live amongst others with the same working London W1F 9AD background. Tel: 0207 437 6567 Freephone: 0800 138 2522 Occupational benevolent funds make sure that their assistance will not affect any state benefits The National Benevolent Charity and they can often help people in difficulties Founded as the National Benevolent Institution, to claim all the allowances to which they’re this is one of the oldest charities in Great Britain entitled. Pension Credit will not be affected by and provides 41 units of accommodation for the
Visit www.carechoices.co.uk for further assistance with your search for care 49 retired and elderly living independently. Primarily Care Quality Commission (see page 51 for more provides financial support and help to people information about the CQC). who, through no fault of their own, are forced to live in poverty. If your local authority has arranged and funded Tel: 01666 505500 a place for you in a care home or has contributed to a home care service, another option is to Comments, compliments and complain to your social worker/care manager complaints or the department’s designated complaints manager. If you use a home care agency or move into a care home you should feel able to complain If you have been unable to resolve your about any aspect of your life which affects complaint you can contact the Local Government your happiness or comfort. This might be Ombudsman on 0300 061 0614 and ask anything from the way you are treated by staff them to assist you. The Local Government to the quality of the food you are served. You Ombudsman looks at complaints about councils should also feel free to make comments and and some other authorities and organisations, suggestions about possible improvements to including adult social care providers (such as your surroundings and the services provided. care homes and home care providers). It is a free service. Its job is to investigate complaints in a Making a complaint should not be made difficult fair and independent way. for you and should not affect the standard of care that you receive whether in your own home The Silver Line or in a care home or care home with nursing. Care services are required under national The BIG Lottery Fund has announced a major essential standards of quality and safety to have grant of £5 million to The Silver Line describing a simple and easy to use complaints procedure. them as ‘a vital new befriending and advice helpline’ so that we can develop from our pilot stage to launch nationally.
The grant has been made available through The Fund’s £20 Million Dignity programme for older people who are isolated and lonely across the UK. It recognises that a phone call can be transformative and lift someone’s mood and self-esteem; as one caller told us: ‘When I get off the phone I feel like I belong to the human race.’
Until now there has not been a UK-wide, 24 hour If you are concerned about the care that you, a umbrella organisation which links older people friend or a relative are receiving, it makes sense to support services in their local communities. to speak to the manager of the service about The Silver Line will connect individuals to local your concerns before you take any further action. services and activities, and in the same way The problem may be resolved quite easily once that Childline, founded by Esther Rantzen in they are made aware of it. However, if you need 1986, helped abused children, The Silver Line to make a formal complaint, you should initially will support older people who are experiencing contact the registered owners of the service. abuse or neglect, and make sure they are They have a duty to respond to any complaints protected. made. For more information visit: If your complaint is about a breach of www.thesilverline.org.uk regulations, contact your local office of the
50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Inspection and registration of care Out-of-county care services Did you know you can choose a care home The Care Quality Commission (CQC) registers, outside your home county? You may want to be inspects and reviews all adult social care and closer to friends, family members or you may healthcare services in England in the public, want to relocate to another part of the country. private and voluntary sectors. This includes care homes, care homes with nursing, home care If your care home place is state-funded, your agencies and NHS services, amongst others. home county local authority is still responsible for your care fees, even if you choose a care Since October 2010, all care providers must be home in another region. The home you choose registered under a new system, introduced by the must be suitable for your assessed needs and Health and Social Care Act 2008, which brings comply with the terms and conditions set by the adult social care, independent healthcare and authority. The fees that your local authority will the NHS under a single set of essential standards pay may vary. They may offer you the fees you of quality and safety for the first time. would receive if you remained within the county, or they may offer you the fees that the local CQC holds and publishes up-to-date information authority would pay in your chosen region. about the compliance of adult social care providers with essential standards of safety and You must seek further advice before making your quality. decision. If you’re self-funded, obviously you have freedom of choice. Following an inspection, each provider is given a report on how it rates against national essential For information on care provision in Berkshire and standards of quality and safety. Each service’s other regions, contact this Directory's helpline on report can be seen on the CQC website: freephone 0800 389 2077 with details of your www.cqc.org.uk requirements or visit www.carechoices.co.uk.
The focus of an inspection is on the standards of care that people who use the service receive and Protecting vulnerable adults whether they are happy with their care. Virtually Vulnerable adults may experience abuse, neglect all inspections are unannounced. or worse. A vulnerable adult is a person aged 18 For care homes and care homes with nursing, years or over who may be unable to take care of the inspectors look at outcomes which place themselves, or protect themselves from harm or an emphasis on what people who use services from being exploited. should experience. What is adult abuse? For any enquiries contact CQC by telephone: 03000 616161 or by email: [email protected] Abuse is mistreatment by any other person or persons that violates a person’s human and The Care Quality Commission civil rights. The abuse can vary from treating Citygate someone with disrespect in a way which Gallowgate significantly affects the person’s quality of life, to Newcastle upon Tyne causing actual physical suffering. NE1 4PA It can happen anywhere – at home, in a care When considering care services, it’s always home or a care home with nursing, a hospital, a good idea to check a service’s inspection in the workplace, at a day centre or educational report on the Care Quality Commission’s establishment, in supported housing or in the comprehensive website: www.cqc.org.uk street.
Visit www.carechoices.co.uk for further assistance with your search for care 51 Forms of abuse could be physical, sexual, • Contact the Care Quality Commission (CQC) psychological, emotional or financial. It could on 03000 616161 if the vulnerable adult is also cover the issues of neglect and institutional living in a registered care home, care home abuse – where the abuse affects more than with nursing or receiving home care services. one person within an organisation and is not addressed by the service’s management. • Let a public service professional, such as a social worker, community nurse, GP, probation Who might be causing the abuse? officer or district nurse know your concerns. They have responsibilities under the county’s The person who is responsible for the abuse may adult protection procedure and can advise you be known to the person abused and could be: about what to do next.
• a paid carer or volunteer; The Disclosure and Barring Service
• a health worker, social care or other worker; There is a barring system for all those intending to work, or working with children and vulnerable • a relative, friend or neighbour; adults.
• another resident or service user; In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding • an occasional visitor or someone who is Authority (ISA) merged into the Disclosure and providing a service; or Barring Service (DBS). CRB checks are now called • someone who deliberately exploits vulnerable DBS checks. people. This new organisation will provide a joined up, If you think someone is being abused call Adult seamless service combining the criminal records Social Care. Your concerns will be taken seriously checking and barring functions. Further legislative and will receive prompt attention, advice and changes will come into force during 2014. These support. details will be published on the DBS website. For disclosure information and services, visit the DBS If the abuse is also a crime such as assault, racial homepage: www.gov.uk/dbs harassment, rape or theft you should involve the police to prevent someone else from being Care home owners, domiciliary care agencies and abused. If the police are involved Adult Social Care employment agencies which supply care workers will work with them and with you to support you. are required to request checks as part of a range of pre-employment checks, including disclosures from the Disclosure and Barring Service (DBS). Requests for such checks must be made to the DBS.
Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they If you are worried about contacting the police are confirmed on the list but seek employment you can contact Adult Social Care to talk things in care positions will face criminal charges over first. Contact details are on page 5. If including possible imprisonment. It is also immediate action is needed dial 999. an offence for an employer or voluntary organisation knowingly to employ a barred You can also: person in a regulated activity role.
52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Residential care in Berkshire
BUCKINGHAMSHIRE OXFORDSHIRE
SLOUGH WINDSOR & MAIDENHEAD
READING WEST BERKSHIRE BRACKNELL WILTSHIRE FOREST
WOKINGHAM
SURREY
HAMPSHIRE
Bracknell Forest West Berkshire Care homes 53 Care homes with nursing 54 Care homes 56 Care homes with nursing 58 Reading Windsor and Maidenhead Care homes 54 Care homes with nursing 55 Care homes 58 Care homes with nursing 61 Slough Wokingham Care homes 55 Care homes with nursing 55 Care homes 61 Care homes with nursing 64
Care home providers
Bracknell Forest care homes
BEECH HOUSE (BINFIELD) OP D HEATHLANDS RESIDENTIAL HOME OP D London Road, Binfield, Bracknell RG42 4AB Crossfell, Wildridings, Bracknell RG12 7RX Tel: 01344 451949 Tel: 01344 425650 CROSSWAYS RESIDENTIAL CARE HOME OP D HOMESTEAD, THE OP D 306 Yorktown Road, College Town, 18 Heath Hill Road North, Sandhurst GU47 0PZ Crowthorne RG45 7BX Tel: 01276 346910 Tel: 01344 776270 FAR END RESIDENTIAL HOME OP D LODGE, THE OP LDA YA Far End, Sandhurst Lodge, Wokingham Road, 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ Crowthorne RG45 7QD Tel: 01344 424982 Tel: 01344 772739 PINEHURST CARE CENTRE OP D FOURWAYS RESIDENTIAL HOME OP D 38-44 Duke’s Ride, Crowthorne, 45 Scotland Hill, Sandhurst GU47 8JR Berkshire RG45 6ND Tel: 01252 871751 Tel: 01344 774233
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31
Visit www.carechoices.co.uk for further assistance with your search for care 53 Bracknell Forest care homes continued
PINEWOOD (DIMENSIONS) LDA ST CHRISTOPHER’S CARE HOME OP 101 Pinewood Avenue, Crowthorne RG45 6RQ Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 773139 Tel: 01344 884079 SLATE HOUSE RESIDENTIAL HOME OP D WAYMEAD SHORT TERM CARE LDA 26 Wellington Road, Sandhurst GU47 9AN St Anthony’s Close, Bracknell RG42 2EB Tel: 01344 773358 Tel: 01344 353333
Bracknell Forest care homes with nursing
BIRDSGROVE NURSING HOME OP D HALDANE HOUSE NURSING HOME OP D MH Warfield Road, Bracknell RG12 2JA 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01344 422261 Tel: 01252 872218 BRACKNELL CARE HOME OP PD ST DAVID’S NURSING HOME OP Crowthorne Road, Bracknell RG12 7DN Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 484584 Advert page 62 Tel: 01344 884079 BRIDGEWELL CENTRE, THE OP PD MH SI YA 10a Ladybank, Birch Hill, Bracknell RG12 7HA Tel: 01344 303815
Reading care homes
PEPPARD HOUSE LDA UPPINGHAM GARDENS, 1 45 Woodcote Road, Caversham, (VOYAGE 1 LTD) OP LDA YA Reading RG4 7BB Caversham, Reading RG4 6SP Tel: 0118 947 2067 Tel: 0118 946 2216 RICHMOND ROAD, 30 (VOYAGE 1 LTD) OP LDA YA WENSLEY ROAD, 159 PD LDA MH YA Caversham, Reading RG4 7PR Coley Park, Reading RG1 6DU Tel: 0118 946 3282 Tel: 0118 958 9022 ST BARNABAS STREET, 26 (VOYAGE 1 LTD) OP LDA YA WHITE BARN, KINGWOOD Emmer Green, Reading RG4 8RA LDA 45 Cressingham Road, Tel: 0118 946 1775 Reading RG2 7RU ST LUKE’S & THE OAKS CARE HOME OP D Tel: 0118 987 3190 Marshland Square, Emmer Green, Caversham, Reading RG4 8RP WHITLEY WOOD LANE, 188 Tel: 0118 946 1424 (RESPITE CARE) LDA Reading RG2 8PR ST RONANS ROAD, 34 OP PD LDA Tel: 0118 937 5347 34 St Ronans Road, Reading, Berkshire RG30 2QE WILLOWS, THE OP Tel: 0191 228 8300 2 Hexham Road, Reading RG2 7UG SUMMERFIELD CARE HOME OP PD SI 4 Kidmore Road, Caversham, Reading RG4 7LU Tel: 0118 937 5584 Tel: 0118 947 2164 YEW TREE LODGE MH TILEHURST LODGE LDA 17-19 Redlands Road, 142 Tilehurst Road, Reading RG30 2LX Reading RG1 5HX Tel: 0118 967 4675 Tel: 0118 931 3534
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31 Advertisers are highlighted
54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Reading care homes with nursing
BEACHER HALL NURSING CENTRE OP PD YA PARKSIDE HOUSE NURSING HOME OP PD 42 Bath Road, Reading RG1 6PG Parkside Road, Reading RG30 2DP Tel: 0118 3219474 Advert page 56 Tel: 0118 3217341 Advert page 56 JASMINE HOUSE NURSING HOME OP D PD RIVER VIEW CARE CENTRE OP 16-22 Westcote Road, Reading RG30 2DE Rodway Road, off Oxford Road, Tel: 0118 959 0684 Tilehurst RG30 6TP Tel: 0118 972 8360 NORTHCOURT LODGE NURSING HOME OP D 65 Northcourt Avenue, Reading RG2 7HF Tel: 0118 987 5062 Slough care homes
APPLEGARTH CARE HOME OP MIDDLE GREEN ROAD, 12 24 Huntercombe Lane North, Maidenhead SL6 0LG (VOYAGE 1 LTD) OP LDA YA Tel: 01628 663287 Slough SL3 7BN Tel: 01753 532415 ASPEN BELMONT CARE HOME LDA RAGSTONE ROAD, 64-66 MH 11 Tuns Lane, Slough, Berkshire SL1 2XA Slough SL1 2PX Tel: 01753 524869 Tel: 01753 825158 REACH LIMITED LDA BOADICEA CLOSE, 20 (DIMENSIONS) LDA 1 Yew Tree Road, Slough, Berkshire SL1 2AA Slough SL1 5UJ Tel: 01753 528233 Tel: 01753 524621 ELTHAM AVENUE, 72 (DIMENSIONS) LDA REACH - LOWER CIPPENHAM LANE, 178 LDA Slough SL1 5UP Tel: 01753 822483 Slough SL1 5EA Tel: 01628 666132 FORGET-ME-NOT RESIDENTIAL HOME OP REACH - UPTON COURT ROAD, 2A LDA 151 Burnham Lane, Burnham SL1 6LA Slough SL3 7LX Tel: 01753 570222 Tel: 01628 668902 RESPOND LDA LANGLEY HAVEN CARE HOME LIMITED OP D 3 Priors Close, Slough SL1 2BQ Tel: 01753 570866 30 Rambler Lane, Langley, Slough SL3 7RR Tel: 01753 527300 SEYMOUR HOUSE LDA 21, 23, 25 Seymour Road, Slough SL1 2NS LANGLEY ROAD, 60 (VOYAGE 1 LTD) LDA YA Slough SL3 7AD Tel: 01753 536935 Tel: 01753 820731 LAVENDER COURT LDA STOKE HOUSE LDA 1 Priors Close, Slough SL1 2BQ 4 Stoke Poges Lane, Slough, Berkshire SL1 3NT Tel: 01753 512368 Tel: 01753 445089 Slough care homes with nursing
BURNHAM HOUSE OP D PD YA OXFORD HOUSE NURSING HOME OP Burlington Road, Slough SL1 2LD 204 Stoke Road, Slough SL2 5AY Tel: 01753 517789 Tel: 01753 533554 LANGLEY NURSING HOME LTD OP D PD SI SALT HILL CARE CENTRE OP D PD LDA MH 44 Langley Road, Slough SL3 7AD 16-20 Bath Road, Slough SL1 3SA Tel: 01753 790839 Tel: 01753 575150 OAK HOUSE OP D PD LDA MH WINDMILL CARE CENTRE OP Forest Close, Wexham Road, Slough SL2 4FA 104 Bath Road, Slough SL1 3SY Tel: 01753 528419 Tel: 01753 213010
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 55 West Berkshire care homes
ACORN HOUSE OP LDA YA CLAYHILL ROAD, 43 (DIMENSIONS) LDA 20 Huckleberry Close, Purley-on-Thames, Burghfield Common, Reading RG7 3HF Reading RG8 8EH Tel: 0118 943 9462 Tel: 0118 983 5047 APPLETREES LDA COOMBE HOUSE, THE OP Chapel Row, Bucklebury, Newbury RG7 6PB The Coombe, Streatley-on-Thames RG8 9QL Tel: 0118 971 3769 Tel: 01491 872174 BAILY THOMAS HOUSE (DIMENSIONS) LDA DOWNVIEW RESIDENTIAL HOME LDA Haysoms Drive, Greenham, Thatcham, 12 Downview, Hungerford RG17 0ED Berkshire RG19 8EX Tel: 01488 683087 Tel: 01635 414260 DUNCAN HOUSE OP LDA YA BOXGROVE HOUSE LDA 18 Huckleberry Close, Purley-on-Thames RG8 8EH Little Heath Road, Reading RG31 5TY Tel: 0118 943 9460 Tel: 0118 943 1019 ELIZABETH HOUSE OP LDA YA BROAD LANE, 30 (VOYAGE 1 LTD) OP LDA YA 14 Huckleberry Close, Purley-on-Thames, Upper Bucklebury, Nr Reading RG7 6QJ Reading RG8 8EH Tel: 01635 871191 Tel: 0118 943 9457 CHAFFINCHES LDA GLEBE GARDEN LDA YA 108 Paynesdown Road, Thatcham RG19 3TE Reading Road, Burghfield Common, Reading RG7 3BH Tel: 01635 874836 Tel: 0118 983 5476 CHESTNUT WALK OP D PD MH SI HAZEL VIEW OP LDA YA 15 Chestnut Walk, Hungerford, 21 Huckleberry Close, Purley-on-Thames, Newbury RG17 0BD Reading RG8 8EH Tel: 01488 683263 Tel: 0118 943 9463
Questions about aged care in Berkshire? We’ll help you find the answers Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help. Bupa offers free, expert advice to help you make the right decision for you and your loved ones.
Our friendly team of specially trained advisors are here to help, 7 days a week. 0333 220 4922 †
† Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31
56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Berkshire care homes continued
HILLVIEW FARM LDA YA ROWAN COTTAGE LDA Ashmore Green Road, Ashmore Green, Sulhampstead Road, Burghfield, Thatcham RG18 9ER Reading RG30 3SB Tel: 01635 866429 Tel: 0118 983 6003
HOLLY GRANGE RESIDENTIAL HOME OP SLADE HOUSE OP LDA YA Cold Ash Hill, Cold Ash, Thatcham RG18 9PT 17 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 01635 864646 Tel: 0118 943 9459 TUDOR HOUSE JUST HOMES OP PD LDA LDA 3 New Hill, Purley-on-Thames, Farm Lane, Maidenhatch, Pangbourne RG8 8HP Tel: 0118 974 5030 Reading RG8 8HA Tel: 0118 962 4887 WALLED GARDEN, THE LDA YA Calcot Grange, Mill Lane, Reading RG31 7RS KESTRELS LDA 84 Hambridge Road, Newbury RG14 5TA Tel: 0118 942 3331 Tel: 01635 522814 WALNUT CLOSE OP D PD SI YA Brownsfield Road, Thatcham, LIMBER OAK PD LDA SI YA Newbury RG18 3GF Crookham Common, Newbury RG19 8BR Tel: 01635 587810 Tel: 01635 871213 WATSON HOUSE LITTLE HEATH COURT LDA OP LDA YA Little Heath Road, Tilehurst, Reading RG315TY 12 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 942 8558 Tel: 0118 943 9456 NEWTON HOUSE LDA WILLOWS EDGE OP D PD SI 404 London Road, Benham Hill, Hutton Close, Shaw, Newbury RG14 1HJ Berkshire RG18 3AA Tel: 01635 452520 Tel: 01635 529817 WOODPECKERS LDA 5 Barn Elm Cottages, Dark Lane, NOTREES OP D SI Bradfield RG7 6DD 10 High Street, Kintbury, Hungerford RG17 9TW Tel: 0118 974 4093 Tel: 01488 658332 YEW BANK OAKLANDS OP LDA YA LDA YA 19 Huckleberry Close, Purley-on-Thames 5 The Green, Theale, Reading RG7 5DR Reading RG8 8EH Tel: 0118 930 5288 Tel: 0118 943 9461 OLD VICARAGE, THE LDA YA Parsonage Lane, Hungerford RG17 0JB Tel: 01488 683634 • search care providers PARRY HOUSE OP LDA YA quickly and easily 15 Huckleberry Close, Purley-on-Thames RG8 8EH • search by postcode/town Tel: 0118 943 9458 and care type • Information on standards PRIOR’S COURT COTTAGES, 1-2, 3-4 LDA YA of care • links to the latest inspection Prior’s Court Road, Hermitage, Thatcham RG18 9JT reports Tel: 01635 247202 With so many providers to • extra information, photos choose from, where do and direct website links PRIOR’S COURT COTTAGES, 5-6: for hundreds of providers you start? BRADBURY HOUSE LDA YA • request a brochure Prior’s Court Road, Hermitage, www.carechoices.co.uk • checklists to take with Thatcham RG18 9JT can help you out. you when you visit Tel: 01635 247203
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31
Visit www.carechoices.co.uk for further assistance with your search for care 57 West Berkshire care homes with nursing
ARGYLES NURSING HOME OP HOLLIES OP D Pound Street, Newbury RG14 6AE Reading Road, Burghfield Common, Reading RG7 3BH Tel: 01635 899591 Advert page 56 Tel: 0118 983 2254 HUNGERFORD CARE HOME BAYFORD HOUSE NURSING CENTRE OP OP Wantage Road, Hungerford, Newtown RG17 0PN Rookwood, Stockcross, Newbury RG20 8LB Tel: 01488 682002 Advert page 62 Tel: 01488 757660 Advert page 56 THATCHAM COURT NURSING HOME BIRCHWOOD D OP D PD LDA MH Chapel Street, Thatcham, Berkshire RG18 4QL Birchwood Road, Newbury RG14 2PP Tel: 01635 898799 Advert page 56 Tel: 01635 339670 Advert page 60 WINCHCOMBE PLACE CASTLE GATE RESPITE CENTRE LDA Maple Crescent, Newbury, RG14 1LN OP D PD MH YA Love Lane, Donnington, Newbury RG14 2JG Tel: 0333 434 3096 Advert page 60 Tel: 0118 950 3094 DONNINGTON RESIDENTIAL AND NURSING HOME, THE OP Wantage Road, Newbury RG14 3BE Tel: 01635 897990 Advert page 56
Windsor & Maidenhead care homes
ABELL GARDENS, 1 PD LDA YA COWLEY HOUSE (CARE MANAGEMENT GROUP) Furze Platt Road, Maidenhead SL6 6PS Ray Park Road, Maidenhead SL6 8PZ LDA Tel: 01628 784209 Tel: 01628 638851 ABELL GARDENS, 2 OP PD LDA YA ETON HOUSE RESIDENTIAL HOME OP D Furze Platt Road, Maidenhead SL6 6PS 68 Eton Road, Datchet, Slough SL3 9AY Tel: 01628 780975 Tel: 01753 547251 ALLENBY ROAD, 11 OP PD LDA SI YA FEARNLEY HOUSE LDA Maidenhead SL6 5BF 86 Straight Road, Old Windsor SL4 2RX Tel: 01628 783573 Tel: 01753 863752 BOULTERS LOCK RESIDENTIAL HOME OP D FOXDOWN PD LDA SI YA 56 Sheephouse Road, Maidenhead SL6 8HP Littlefield Green, White Waltham, Maidenhead SL6 3JN Tel: 01628 634985 Tel: 01628 625341 BRAMERTON LDA HEREWARDS HOUSE OP D Upper Bray Road, Bray, Maidenhead SL6 2DB 15 Ray Park Avenue, Maidenhead SL6 8DP Tel: 01628 771058 Tel: 01628 629038 CLARA COURT OP D PD LDA MH HERONSMEDE LDA 21 Courthouse Road, Maidenhead SL6 6JE 88-90 Straight Road, Old Windsor SL4 2RX Tel: 01628 776022 Advert page 60 Tel: 01753 855694 COURTHOUSE ROAD, 237 OP PD LDA YA HOMESIDE CLOSE, 16 LDA Maidenhead SL6 6HF Off Whurley Way, Maidstone SL6 7RB Tel: 01628 625457 Tel: 01628 630710 COWLEY COTTAGE (CARE MANAGEMENT GROUP) MEADOWBANK CARE OP Ray Park Road, Maidenhead SL6 8PZ LDA 44 Braywick Road, Maidstone SL6 1DA Tel: 01628 776542 Tel: 01628 781186
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31 Advertisers are highlighted
58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Windsor & Maidenhead care homes continued
MOKATTAM LDA WELBY CLOSE, 25 (DISABILITIES TRUST) LDA YA Altwood Bailey, Maidenhead SL6 4PQ Maidenhead SL6 3PY Tel: 01628 626070 Tel: 01628 824154 MOOR COTTAGE OP WHITE HOUSE LDA High Street, Cookham SL6 9SF 334 Horton Road, Datchet, Slough SL3 9HY Tel: 01628 526036 Tel: 01753 541595
NIGHTINGALES CARE HOME OP WHITE LODGE CARE HOME LTD OP D PD Islet Road, Maidenhead SL6 8LD Bisham Road, Marlow SL7 1RP Tel: 01628 621494 Tel: 01628 898281
NORMANHURST RESIDENTIAL HOME OP D WINSTON COURT, 5 LDA 26 High Town Road, Maidenhead SL6 1PB Halifax Road, Maidenhead SL6 5HU Tel: 01628 632618 Tel: 01628 418804 OSBORNE HOUSE LDA WINTON HOUSE 90 Osborne Road, Windsor SL4 3EN OP 51 Dedworth Road, Windsor SL4 5AZ Tel: 01753 857610 Tel: 01753 856466 Advert below PINKNEYS ROAD, 87 (VOYAGE 1 LTD) LDA YA Pinkneys Green, Maidenhead SL6 5DT Tel: 01628 626167 STATION ROAD, 43 (VOYAGE 1 LTD) LDA YA Winton House Wraysbury, Staines, Middlesex TW19 5ND Residential Extra Care Home Tel: 01784 483154 We offer excellent 24-hour residential care for older people in a warm and friendly home TREGONA (VOYAGE 1 LTD) LDA YA Residents have their own private en-suite rooms and are supported by skilled and caring staff. Long or short stays, respite available. 3 Edith Road, Maidenhead SL6 5DY Please visit or contact us for more details. Tel: 01628 789433 Tel: 01753 856466 VANSETT CARE HOME OP D PD LDA Manager: Mrs Shelley Ackland-Snow 27-29 Norfolk Road, Maidenhead SL6 7AU The Abbeyfield (Maidenhead) Society Limited Winton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ Tel: 01628 626656
Foxleigh Grove Nursing Home • Individually decorated Our aim is to provide a relaxed, warm and friendly atmosphere within which single and twin rooms our residents can be cared for and pursue their interests and where visitors 24 hour qualified nursing are always welcomed. • care. Full range of visiting Individual care is provided by fully qualified, experienced staff with day-to-day personal contact and management from the proprietor. services available Please accept our invitation to come to tea, and meet the staff and residents. • Passenger lift • Mini bus
Licensed to care for • Long term elderly care • Chronic young sick For more information and advice telephone Matron on 01628 673332 • Respite Foxleigh Grove, Holyport, near Maidenhead, Berkshire SL6 3LQ Terminally ill Website: www.foxleighgrove.co.uk Email: [email protected] •
Visit www.carechoices.co.uk for further assistance with your search for care 59 What do you see? Creative souls or life in a care home?
At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the Winchcombe Place things they love - like painting. As well as keeping hands and minds care home active, it’s a chance to demonstrate their creativity. NOW OPEN Winchcombe Place care home, Maple Crescent, Newbury RG14 1LN Larkland House care home, London Road, Ascot, Berkshire SL5 7EG
To find out how we can help call us on Winchcombe Place care home: 0333 321 1923 or visit careuk.com/winchcombe-place Larkland House care home: 0333 321 8841 or visit careuk.com/larkland-house Windsor & Maidenhead care homes with nursing
APPLE HILL OP D PD LDA SI LONGLEA NURSING HOME OP Henley Road, Hurley, Maidenhead, SL6 5LH Fifield Road, Fifield, Maidenhead SL6 2PG What do you see? Tel: 01628 823200 Tel: 01628 634201 ASCOT NURSING HOME D MH LYNWOOD CARE CENTRE OP D PD SI YA Creative souls or Burleigh Road, Ascot SL5 7LD Tel: 01344 620656 Sunninghill, Ascot SL5 0AJ Tel: 01344 620191 CHERRY GARDEN OP PD life in a care home? Breadcroft Lane, Littlewick Green, Maidenhead SL6 3QF MANOR CARE HOME, THE OP Tel: 01628 825044 Church Road, Old Windsor SL4 2JW Tel: 01753 832920 COOKHAM RIVERSIDE, THE OP Berries Road, Cookham SL6 9SD Tel: 01628 810557 MANOR GREEN RESPITE UNIT PD SI Manor Green School, Elizabeth Hawkes Way, DORMY HOUSE OP D Maidenhead SL6 3EQ Ridgemount Road, Sunningdale, Ascot SL5 9RL Tel: 01628 513800 Tel: 01344 872211 QUEEN’S COURT OP FOXLEIGH GROVE NURSING HOME OP PD 1 Dedworth Road, Windsor SL4 5AZ Forest Green Road, Holyport, Maidenhead SL6 3LQ Tel: 01753 838454 Tel: 01628 673332 Advert page 59 SANDOWN PARK CARE HOME OP D YA HARWOOD HOUSE OP 61 Vale Road, Windsor SL4 5JY Spring Lane, Cookham Dean SL6 6PW Tel: 01753 833140 Tel: 01628 478000 SANDRIDGE HOUSE OP D PD HOLYPORT LODGE NURSING HOME OP PD 3 London Road, Ascot SL5 8DQ The Green, Holyport, Maidenhead SL6 2JA Tel: 01344 624404 Tel: 01628 878407 Advert page 56 ST MARK’S NURSING CENTRE OP D PD LARCHFIELD OP D 110 St Mark’s Road, Maidenhead SL6 6DN Larchfield Road, Maidenhead SL6 2SJ Tel: 01628 878461 Advert page 56 Tel: 01628 639428 LARKLAND HOUSE OP D PD MH YA AD London Road, Ascot SL5 7EG Tel: 0333 321 8841 Advert page 60 Wokingham care homes
AHAVA OP D LDA SI BELAMIE GABLES CARE HOME OP D Ravenswood Village, Nine Mile Ride, 210 Hyde End Road, Spencers Wood, Reading RG7 1DG At Care UK, we understand that choosing a care home for your Crowthorne RG45 6BQ Tel: 0118 988 3417 loved one can be stressful for everyone involved. It’s why we Tel: 01344 755648 offer all-round support to make the transition easier. We get to BRAMBLETYE (DIMENSIONS) LDA ALEXANDRA GRANGE New Mill Road, Finchampstead, Wokingham RG40 4QT know your loved one, their life story and interests, so that we OP D Oaklands Drive, Wokingham RG41 2RU Tel: 0118 973 4539 understand how best to care for them and keep them doing the Tel: 0118 912 3210 COPPER BEECH Winchcombe Place things they love - like painting. As well as keeping hands and minds OP D LDA SI BEECH GARDENS Ravenswood Village, Nine Mile Ride, active, it’s a chance to demonstrate their creativity. LDA YA care home Salmond Road, Shinfield Park, Reading RG2 8QN Crowthorne RG45 6BQ NOW OPEN Tel: 0118 986 8863 Tel: 01344 755645 Winchcombe Place care home, Maple Crescent, Newbury RG14 1LN BEECH HOUSE LDA YA CORNERWAYS LDA YA Larkland House care home, London Road, Ascot, Berkshire SL5 7EG 49 Crockhamwell Road, Woodley, Wokingham RG5 3JY 32 Arbor Lane, Winnersh, Nr Wokingham RG41 5JD Tel: 0118 969 8373 Tel: 0118 977 0036
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism To find out how we can help call us on User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Winchcombe Place care home: 0333 321 1923 or visit careuk.com/winchcombe-place Home care providers are listed on page 31 Advertisers are highlighted Larkland House care home: 0333 321 8841 or visit careuk.com/larkland-house Visit www.carechoices.co.uk for further assistance with your search for care 61 Caring for you For further information please visit www.fshc.co.uk/lp/berkshire in Berkshire Or contact the Home Manager at your local home.
Four Seasons Health Care provides a range of high quality Hungerford Care Home residential, nursing and dementia care services for clients Wantage Road, Hungerford Newtown, Berkshire RG17 0PN looking for either long stay and short stay respite care options. T: 01488 682002 E: [email protected] The Berkshire Care Home Murdoch House Care Home 126 Barkham Road, Wokingham, Berkshire RG41 2RP 1 Murdoch Road, Wokingham, Berkshire RG40 2DL T: 0118 9770233 E: [email protected] T: 0118 978 5423 E: [email protected] Bracknell Care Home Woodbury House Care Home Crowthorne Road, Bracknell, Berkshire RG12 7DN Jouldings Lane, Farley Hill, Nr Swallowfi eld, Berkshire RG7 1UR T: 01344 484584 E: [email protected] T: 0118 973 3885 E: [email protected]
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Feel right at home with Barchester care homes At Barchester, people always tell us they feel right at home as soon as we welcome them through our doors, and that's music to our ears. After all, we pride ourselves on our genuine warmth and friendliness – it's all part of the first-class care and support that we provide to the people of Berkshire and beyond.
If you'd like to take a look Austen House West Oak around – or just need a bit Kilnsea Drive, Murray Road, of friendly advice – your Lower Earley, Reading, Wokingham, local Barchester care home RG6 3UJ RG41 2TA will be happy to help. 01189 144 584 01189 144 585 www.barchester.com Nursing care • Dementia care • Respite care • Day care
62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Wokingham care homes continued
DOWN LODGE RESIDENTIAL CARE HOME OP LONGMORE ROAD, 1 (VOYAGE 1 LTD) LDA YA 11 Sturges Road, Wokingham RG40 2HG Whitley Wood, Reading RG2 8QG Tel: 0118 978 6484 Tel: 0118 986 7457 DUNSTANS DRIVE, 2 (DIMENSIONS) LDA LOVAT HOUSE OP Winnersh, Wokingham RG41 5EB 6 Crescent Road, Wokingham RG40 2DB Tel: 0118 979 5362 Tel: 0118 978 6750 ELMS, THE LDA MAGNOLIA LODGE PD LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ 42 Hollow Lane, Shinfield RG2 9BT Tel: 01344 755650 Tel: 0118 988 8732 ERETZ OP D PD LDA SI MURDOCH HOUSE CARE HOME OP Ravenswood Village, Nine Mile Ride, 1 Murdoch Road, Wokingham RG40 2DL Crowthorne RG45 6BQ Tel: 0118 978 5423 Advert page 62 Tel: 01344 755613 NEW WOKINGHAM ROAD (DIMENSIONS), 95 LDA FARM HOUSE, THE LDA Crowthorne, Bracknell RG45 6JN Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 771369 Tel: 01344 755533 OLD WHITLEY WOOD LANE, 353 / 375 FIRS, THE OP D PD LDA SI (MULTI-CARE LIMITED) LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Reading RG2 8PY Tel: 0118 931 3939 Tel: 01344 755580 ORCHARD HOUSE LDA YA GREEN, THE LDA 31 Hyde End Lane, Ryeish Green, Reading RG7 1EP Ravenswood Village, Nine Mile Road, Crowthorne RG45 6BQ Tel: 0118 988 6960 Tel: 01344 755568 ORCHARD, THE LDA HILLTOP HOUSE MH Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ 30 Hilltop Road, Twyford RG10 9BN Tel: 01344 755582 Tel: 0118 934 0053 PAMELA BARNETT LDA KADIMAH OP D PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne, Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Berkshire RG45 6BQ Tel: 01344 755574 Tel: 01344 755625 LAURELS, THE (DIMENSIONS) LDA PARROT FARMHOUSE 3 Nine Mile Ride, Finchampstead, Wokingham RG40 4QA (DIMENSIONS) LDA Tel: 0118 973 7110 Arborfield Road, Shinfield, Reading RG2 9EA Tel: 0118 988 5051 LAWRENCE DENE LDA YA Basingstoke Road, Spencers Wood, Reading RG7 1AP PINTA LDA YA Tel: 0118 988 2211 548 Reading Road, Winnersh RG41 5HA Tel: 0118 977 1694 LIBERTY OF EARLEY HOUSE, THE OP Strand Way, Earley, Reading RG6 4EA ROOKERY COTTAGE LDA YA Tel: 0118 975 1905 249 Shinfield Road, Reading RG2 8HE Tel: 0118 987 2278 LODDON COURT (DIMENSIONS) LDA 289 Wokingham Road, Earley, Reading RG6 7ER SADLERS LANE, 6 (DIMENSIONS) LDA Tel: 0118 966 4494 Winnersh, Wokingham RG41 5AJ Tel: 0118 989 3210 LODDON HOUSE (DIMENSIONS) LDA Loddon Court Farm, Beech Hill Road, Spencers Wood, SANTA MARIA LDA YA Reading RG7 1HT 268 London Road, Wokingham RG40 1RD Tel: 0118 988 4647 Tel: 0118 977 3536
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 63 Wokingham care homes continued
SARUM CRESCENT, 38 VALERIE’S RESIDENTIAL CARE HOME OP (ANTHONY TOBY HOMES TRUST) LDA YA 20 Ravenswood Avenue, Ashton, Wokingham RG40 1XF Crowthorne RG45 6AY Tel: 0118 977 2334 Tel: 01344 761701
STAVERTON LDA YA WARREN LODGE CARE CENTRE OP D PD LDA MH SI AD 25 Murdoch Road, Wokingham RG40 2DQ Warren Lane, Finchampstead RG40 4HR Tel: 0118 977 1157 Tel: 0844 472 5186
SUFFOLK LODGE OP D PD WILD ACRES CARE HOME OP PD SI 18 Rectory Road, Wokingham RG40 1DH 440 Finchampstead Road, Finchampstead, Tel: 0118 979 3202 Wokingham RG40 3RB Tel: 0118 973 3670 TAGER CENTRE, THE LDA SI Ravenswood Village, Nine Mile Ride, WOODMERE (DIMENSIONS) LDA Crowthorne, Berkshire RG45 6BQ Lower Wokingham Road, Tel: 01344 755632 Crowthorne RG45 6BT Tel: 01344 752682 TIKVAH WOODPECKERS PD LDA SI Ravenswood Village, Nine Mile Ride, YELDALL MANOR AD Crowthorne RG45 6BQ Blakes Lane, Hare Hatch, Tel: 01344 755614 Reading RG10 9XR Tel: 0118 940 4411 TOVA LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755646 Wokingham care homes with nursing
AUSTEN HOUSE OP D MOUNT CARE HOME, THE OP D Kilnsea Drive, Lower Earley, Reading RG6 3UJ School Hill, Wargrave RG10 8DY Tel: 0118 914 4584 Advert page 62 Tel: 0118 940 2046
BERKSHIRE CARE HOME, THE OP SUNRISE OPERATIONS SONNING LTD OP D 126 Barkham Road, Wokingham RG41 2RP Old Bath Road, Sonning, Tel: 0118 977 0233 Advert page 62 Reading RG4 6TQ Tel: 0118 944 4300 BRIDGE HOUSE NURSING HOME OP D PD SI 64 High Street, Twyford RG10 9AQ THAMESFIELD NURSING HOME OP Tel: 0118 934 0777 Advert inside front cover Wargrave Road, Henley-On-Thames, Oxon RG9 2LX Tel: 01491 418100 GLEBELANDS OP Woolf Drive, Off Acorn Drive, WEST OAK OP D Wokingham RG40 1DU Murray Road, Wokingham RG41 2TA Tel: 0118 974 3260 Tel: 01189 144 585 Advert page 62
LORD HARRIS COURT OP D YA WOODBURY HOUSE CARE HOME OP D YA Mole Road, Sindlesham, Jouldings Lane, Farley Hill RG7 1UR Wokingham RG41 5EA Tel: 0118 973 3885 Advert page 62 Tel: 0118 978 7496 WOODLEY AGE CONCERN - LYNDEN HILL CLINIC OP PD SHORT BREAK CARE OP D PD MH SI Lynden Hill Lane, Kiln Green, The Day Centre, South-Lake Crescent, Woodley, Reading RG10 9XP Reading RG5 3QW Tel: 0118 940 1234 Tel: 0118 969 1471 Advert page 32
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 31 Advertisers are highlighted
64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care NEED HELP IN YOUR SEARCH FOR CARE?
Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk Useful contacts
Age UK Berkshire Unit 7, Richfield Place, Richfield Avenue, Reading Independent charity aiming to enhance the RG1 8EQ quality of life of older people. Age Concern and Helpline: 0118 959 4594 Help the Aged have joined forces and the new (10.00am to 4.00pm Monday to Friday) body is now called Age UK. Web: www.autismberkshire.org.uk Huntley House, 119 London Street, Berkshire Carers Service Reading RG1 4QA A local charity which supports unpaid carers of all Tel: 0118 959 4242 ages. Web: www.ageuk.org.uk/berkshire Carers Freephone Helpline: 0800 988 5462 Alzheimer’s Society Email: [email protected] Support and information for people with Web: www.berkshirecarers.org dementia, their families and carers over the Berkshire East Carers Service whole of Berkshire. Highview, 6 North Road, Maidenhead SL6 1PL Web: www.alzheimers.org.uk Tel: 01628 777217 Bracknell and District Berkshire West Carers Service 118-128 London Road, Reading, RG1 455 St Giles House, 10 Church Street, Tel: 07713 390714 Reading RG1 2SD Email: [email protected] Tel: 0118 960 7030 Maidenhead, Slough and Windsor Carers Bracknell Highview, 6 North Road, Maidenhead SL6 1PL A voluntary organisation, working on behalf of Tel: 01628 626331 carers of adults and children with disabilities. Email: [email protected] (Bracknell branch of Carers UK.) Tel: 01344 451656 Reading and Wokingham 118-128 London Street, Reading RG1 4SJ Carers Trust Tel: 0118 957 1183 Promotes, offers, supports and delivers high Email: [email protected] quality services for carers and people with care needs. Crossroads Care and The Princess Royal West Berkshire Trust for Carers have merged to form this leading Liberty House, The Enterprise Centre, Greenham carers charity. Common Business Park, Newbury RG19 6HW Tel: 01635 500869 Oxfordshire and West Berkshire Email: [email protected] Tel: 01635 30008 Email: [email protected] Ark Trust Ltd, The A charity that enhances the lives of people Reading with learning and physical disabilities and Tel: 0118 945 4209 sensory impairment, by means of access to and Web: www.readingcrossroads.org participation in the arts. Wokingham Email: [email protected] Wokingham Hospital Web: www.theark.org.uk Barkham Road, Wokingham RG41 2RE Tel: 0118 979 5324 Berkshire Autistic Society (BAS) Web: http://wokinghamcrossroads.org A local support group for parents of children and adults with autism, autism-related issues, Dementia Resource Centre Asperger’s Syndrome or challenging behaviour. Purpose-built day centre provides an opportunity Provides help, advice and information and works for those living with dementia to participate in a towards improved education, respite care and day of leisure activities based on their individual leisure facilities. needs.
66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Boyn Grove Community Resource, 11 Courthouse are being made about them, or about the Road, Maidenhead SL6 6JE services that they need. Tel: 01628 685725 Tel: 0300 456 2370 (charged at local rate) Email: [email protected] Email: [email protected]
Disability Information in West Berkshire Reading Deaf Centre Web-based disability useful contacts. An information officer is available to assist Ormonde Resource Centre, Newbury College people with complicated forms, writing letters, Campus, Monks Lane, Newbury, making phone calls. Appointments must be Berkshire RG14 7TD booked in advance. Tel: 01635 552064 131-133 Cardiff Road, Email: [email protected] • Web: www.diwb.org Reading RG1 8JF Tel/Minicom: 01189 594969 Mencap in Berkshire A local charity that works to improve the lives United Voices and opportunities of those with a learning Provides an advocacy service for people with disability, their families and carers. learning difficulties throughout East Berkshire. A member-led organisation which promotes the Reading life chances of its members through the support 21 Alexandra Road, Reading RG1 5PE and development of self-advocacy skills that Tel: 0118 966 2518 empower and enable them to make independent Email: [email protected] and informed decisions. Web: www.readingmencap.org.uk Oakbridge Centre, Imperial Road, Slough Windsor, SL4 3RU Horsemoor Green Community Centre, Spitfire Tel: 01753 206721 Close, Slough SL3 8JU Email: [email protected] Tel: 01753 594666 Email: [email protected] Wokingham Mental Health Association Web: http://sloughmencap.co.uk A self-help voluntary mental health organisation that works in a community care partnership with West Berkshire Wokingham Borough Council. Enborne Gate Enborne Road, Newbury RG14 6AT Station House, Station Approach, Tel: 01635 41464 Wokingham RG40 2AP Email: [email protected] Tel: 0118 979 2620 Web: www.westberkshiremencap.org Email: [email protected]
Wokingham, Bracknell and Districts National useful contacts Suite 2, Oakmede Place Terrace Road South, Binfield RG42 4JF AbilityNet Tel: 0300 777 8539 National charity helping disabled adults and Email: [email protected] children use computers and the internet. Email: [email protected] Tel: 0800 269 545 Web: www.wokinghambracknellmencap.org Web: www.abilitynet.org.uk
POhWER West Berkshire Action on Elder Abuse (AEA) Works to improve the quality of people’s lives Works to protect and prevent the abuse of and the quality of services by aiming to enable vulnerable older adults. the voices of people, including the most excluded Helpline: 0808 808 8141 members of society, to be heard when decisions Web: www.elderabuse.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care 67 Age UK Friends of the Elderly The name of the combined Age Concern and A charity that supports older people who have a Help the Aged. range of practical needs. National advice line: 0800 169 6565 Tel: 0207 730 8263 • Web: www.fote.org.uk Web: www.ageuk.org.uk IndependentAge Association of Charity Officers A national charity that champions independence A national umbrella body for benevolent charities. for older people by providing lifelong support, Tel: 01707 651777 • Web: www.aco.uk.net information and advice, practical help and emergency financial aid to older people on very British Institute of Learning Disabilities (BILD) low incomes. Committed to improving the quality of life for Tel: 0800 319 6789 people with a learning disability. Email: [email protected] Tel: 0121 415 6960 • Web: www.bild.org.uk Web: www.independentage.org
Care Choices National Association for Providers of Publisher of this Directory, Care Choices also runs Activities for Older People (NAPA) a free helpline, designed to generate reports of Promotes the importance of activities for older care providers which match your specific needs. persons. Freephone: 0800 389 2077 Tel: 0207 078 9375 Web: www.carechoices.co.uk Web: www.napa-activities.co.uk
Carers Direct Pension Service, The Free, confidential information and advice for carers. Provides information about pensions and other Helpline: 0300 123 1053 pensioner benefits. Textphone/minicom: 0300 123 1004 Tel: 0845 60 60 265 Email: [email protected] Web: www.nhs.uk/carersdirect Registered Nursing Home Association (RNHA) Carers UK Campaigns for high standards in nursing home High quality advice and information to carers care. and the professionals who support them. Tel: 0121 454 2511 Adviceline: 0808 808 7777 Web: www.rnha.co.uk Web: www.carersuk.org Relatives and Residents Association, The Disabled Living Foundation Exists for older people needing, or living in, Runs a national information service on residential care and the families and friends left equipment for people with disabilities. behind. Helpline: 0300 999 0004 Tel: 0207 359 8136 • Web: www.relres.org Email: [email protected] • Web: www.dlf.org.uk United Kingdom Home Care Association Disabilities Trust, The (UKHCA) Care and support for individuals with autism, brain Professional association of home care providers injury, physical disability and learning disability. from the independent, voluntary, not-for-profit Tel: 01444 239123 • Email: [email protected] and statutory sectors. Web: www.disabilities-trust.org.uk Tel: 0208 661 8188 • Web: www.ukhca.co.uk
Elderly Accommodation Counsel www.nhs.uk Helps older people make informed choices about NHS Choices is the UK’s biggest health meeting their housing and care needs. website and provides information on Adviceline: 0800 377 7070 conditions, treatments, local services and Web: www.housingcare.org healthy living.
68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index
Home care providers
Bluebird Care Churchill House 33 A (South Bucks & Slough) 31 Community Reablement Team A2Dominion - Care & Support Bluebird Care (CRT) 33 Chimney Court 31 (Windsor & Maidenhead) 31 Complete Care 33 Bluebird Care A4 Care 31 (West Berkshire & Basingstoke) 31 Concept Care Practice Limited 33 Aaron Abbey Care Services Ltd 31 Bracknell Forest Borough Council Home Support Services 31 Abicare Services 31 Consultancy Care Limited 33 Bracknell Forest Borough Council Absolute Care UK Ltd 31 Intermediate Care 31 Cornerways 33
Acacia Enterprises UK Ltd 31 Bright Yellow Bracknell County Carers Ltd 33 (T/A Lifecarers) 31 Age Concern Slough and County Care (Windsor) 33 Berkshire East 31 Broad Lane, 30 (Voyage 1 Ltd) 31 Creating Lifestyles Limited 33 Allied Healthcare - Alice Bye Court 31 C Creative Care Solutions (UK) Ltd 33
Allied Healthcare Call Us 31 Creative Support West Berkshire Service 33 - Newbury 31 Care @ Home ltd 31
Allied Healthcare Care 1st Homecare (Berkshire) 33 Crossroads Care - Reading 31 West Berkshire 33 Care In Your Home Limited 33 Allied Healthcare Crossroads - Reading 31 Care Partners 33 Caring For Carers 33
Ark Home Healthcare Ltd Care Response Limited 33 Careline - The Agency D Audley Care - Inglewood 31 For Care Staff 33 Diamond Quality Care Services 33 Caremark Dimensions B (Slough & South Bucks) 33 (Berkshire) 33 B Carers 31 Caremark (West Berkshire & Reading) 33 DVL Supported Living Bee Friends Ltd 31 Services 33 Caremark (Wokingham) 33 Beeches Manor (Housing 21) 31 CareWatch E Berkshire Care Ltd 31 (Reading & West Berkshire) 33 Eastern Avenue, 46a Berkshire House 31 Carewell Limited 33 (Voyage 1 Ltd) 33
Betheli Services 31 CCS Homecare Services Limited 33 EC Care Ltd 33 Charles Clore Court Extra Care Better Life Care Ltd 31 Elegant Care Services 33 Sheltered Housing 33
Blue Ribbon Berkshire Chilmington at Home 33 Enable UK Berkshire 33 (Reading and Wokingham) 31 Chrome Tree Limited 33 Enchor Health Care Ltd 34 Bluebird Care (Reading & Wokingham) 31 Chrysalis Care Ltd 33 Excel Support Services Ltd 34
Visit www.carechoices.co.uk for further assistance with your search for care 69 F Kingwood Domiciliary Care 34 P Fitzroy Supported Living L Pembroke Lodge 35 (Maidenhead) 34 Lady Elizabeth House 34 People Matter Support Services Ltd 35 G Lean On Me Community Care Services Ltd 34 Phoenix Care Gabriel’s Angels Limited 34 Services Ltd 35 LDD Outreach and Gardiner’s 34 Sitting Service 34 Premier Medical Staffing Ltd 35 Promedica24 UK Ltd 35 Golden Rose Lifecarers Reading at Community Care Ltd 34 Bright Yellow Group 34 Purley Park Trust 35 Greenslade Services Ltd 34 Link Nursing and Care Agency, The 34 Guardian Homecare Q (West Berkshire) Ltd 34 Longmore Road, 1 Q1Care Limited 35 (Voyage 1 Ltd) 34 H Quality Care Providers 35 Quality Care Providers t/a Total Halcyon Home Care 34 M Health Support and Training Harino Care Ltd- Head Office 34 Mahogany Care Services 35 - Holyport 34 Harmill House 34 Makai Care Ltd 34 R Home Angels Healthcare Radis Community Care 35 Services Ltd 34 Match Options 34 Radis Community Care 35 Homecare People Ltd, The Medihome Limited 34 (Wokingham) 34 Radian Support 35 Mihomecare Home Instead Senior Care 34 (Newbury) 35 Rainbow Social Care Limited 35
Mihomecare Reading Crossroads - I (Reading) 35 Caring for Carers 35 Impact Care Services 34 N Red Kite Home Care Ltd 35 In Hand Community Care 34 Realcare + Ltd 35 New Support Solutions 35 INCA Nursing and Domiciliary Redwood House 35 Care Agency 34 Network Healthcare Professionals Ltd (t/a Network Health and Response DCA 35 Independent Supported Social Care) 35 Living and Disabilities Ltd 34 Right at Home (Maidenhead) 35 J O Right at Home (Reading) 35 RMB Healthcare 35 Jigsaw Creative Care 34 Oaklands 35 Royle Care Limited 35 K Olivia’s Parlour Icare 35 Optalis 35 S Kcare Nursing Agency 34 Orchard & Shipman Short Term Support and Kincare 34 Care and Support 35 Rehabilitation Team 35
70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers in bold
Silverdale Care Services 35 Surecare (Slough) 36 White Waltham Maidenhead 36 Slough Borough Council Domiciliary Care 35 T Whitestone Care 36
Slough Crossroads - Teesdale Road, 60 36 Windsor and Caring for Carers 35 Maidenhead Crossroads 36 Thamesfield at Home 36 Slough Social Care 36 Woodley Age Concern - Tonna Care Services Ltd 36 Domiciliary Care Sorelle Support Care Agency 36 Limited 36 V Studio, The 36 Voyage (DCA) South 36 Y Support Horizons 36 Your Ability 36
Support Partners 36 W Your Choice Services 36 Waymarks Limited 36 Surecare (Reading and East Berkshire) 36 Wentworth House 36 Z Surecare (Reading and West Berkshire Council Zion Domiciliary East Berkshire) 36 Home Care Service 36 Care Agency 36
Care homes and care homes with nursing
Bayford House Broad Lane, 30 (Voyage 1 Ltd) 56 Nursing Centre 58 A Burnham House 55 Abell Gardens, 1 58 Beacher Hall Nursing Centre 55 Abell Gardens, 2 58 Beech House (Binfield) 53 C Acorn House 56 Beech Gardens 61 Castle Gate Respite Centre 58
Ahava 61 Beech House 61 Chaffinches 56
Alexandra Grange 61 Belamie Gables Care Home 61 Cherry Garden 61
Allenby Road, 11 58 Berkshire Care Home, The 64 Chestnut Walk 56 Birchwood 58 Apple Hill 61 Clara Court 58 Birdsgrove Nursing Home 54 Applegarth Care Home 55 Clayhill Road, 43 (Dimensions) 56 Boadicea Close, 20 Appletrees 56 Cookham Riverside, The 61 (Dimensions) 55 Coombe House, The 56 Argyles Nursing Home 58 Boulters Lock Residential Home 58
Ascot Nursing Home 61 Boxgrove House 56 Copper Beech 61
Aspen Belmont Care Home 55 Bracknell Care Home 54 Cornerways 61
Austen House 64 Brambletye (Dimensions) 61 Courthouse Road, 237 58
Bramerton 58 Cowley Cottage B (Care Management Group) 58 Bridge House Nursing Home 64 Baily Thomas House Cowley House (Dimensions) 56 Bridgewell Centre, The 54 (Care Management Group) 58
Visit www.carechoices.co.uk for further assistance with your search for care 71 Crossways Residential Lavender Court 55 Care Home 53 H Lawrence Dene 63 Haldane House D Nursing Home 54 Liberty of Earley House, The 63
Donnington Residential and Harwood House 61 Limber Oak 57 Nursing Home, The 58 Hazel View 56 Little Heath Court 57 Dormy House 61 Heathlands Residential Home 53 Loddon Court (Dimensions) 63 Down Lodge Residential Care Home 63 Herewards House 58 Loddon House (Dimensions) 63
Downview Residential Home 56 Heronsmede 58 Lodge, The 53
Duncan House 56 Hilltop House 63 Longlea Nursing Home 61
Dunstans Drive, 2 Hillview Farm 57 Longmore Road, 1 (Dimensions) 63 (Voyage 1 Ltd) 63 Hollies 58 Lord Harris Court 64 E Holly Grange Residential Home 57 Lovat House 63 Elizabeth House 56 Holyport Lodge Lynden Hill Clinic 64 Elms, The 63 Nursing Home 61 Lynwood Care Centre 61 Eltham Avenue, 72 (Dimensions) 55 Homeside Close, 16 58 Eretz 63 Homestead, The 53 M Eton House Residential Home 58 Hungerford Care Home 58 Magnolia Lodge 63 F J Manor Care Home, The 61 Manor Green Respite Unit 61 Far End Residential Home 53 Jasmine House Nursing Home 55 Meadowbank Care 58 Farm House, The 63 Just Homes 57
Fearnley House 58 Middle Green Road, 12 K (Voyage 1 Ltd) 55 Firs, The 63 Kadimah 63 Mokattam 59 Forget-Me-Not Residential Home 55 Kestrels 57 Moor Cottage 59 Fourways Residential Home 53 L Mount Care Home, The 64 Foxdown 58 Murdoch House Care Home 63 Langley Haven Care Home Foxleigh Grove Nursing Limited 55 Home 61 N Langley Nursing Home Ltd 55 New Wokingham Road G Langley Road, 60 (Voyage 1 Ltd) 55 (Dimensions), 95 63 Glebe Garden 56 Larchfield 61 Newton House 57
Glebelands 64 Larkland House 61 Nightingales Care Home 59
Green, The 63 Laurels, The (Dimensions) 63 Normanhurst Residential Home 59
72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers in bold
Northcourt Lodge Summerfield Care Home 54 Nursing Home 55 R Sunrise Operations Sonning Ltd 64 Notrees 57 Ragstone Road, 64-66 55
Nursing Home, The 58 REACH - Lower Cippenham T Lane, 178 55 Tager Centre, The 64 REACH - Upton Court Road, 2a 55 O Thamesfield Nursing home 64 Oak House 55 Reach Limited 55 Thatcham Court Nursing Home 58 Oaklands 57 Respond 55 Tikvah Woodpeckers 64 Old Vicarage, The 57 Richmond Road, 30 (Voyage 1 Ltd) 54 Tilehurst Lodge 54 Old Whitley Wood Lane, River View Care Centre 55 Tova 64 353 / 375 (Multi-Care Limited) 63 Rookery Cottage 63 Tregona (Voyage 1 Ltd) 59
Orchard House 63 Rowan Cottage 57 Tudor House 57 Orchard, The 63 S U Osborne House 59 Sadlers Lane, 6 (Dimensions) 63 Uppingham Gardens, 1 Oxford House Nursing Home 55 (Voyage 1 Ltd) 54 Salt Hill Care Centre 55 P Sandown Park Care Home 61 V Pamela Barnett 63 Sandridge House 61 Valerie’s Residential Care Home 64
Parkside House Santa Maria 63 Vansett Care Home 59 Nursing Home 55 Sarum Crescent, 38 (Anthony Toby Homes Trust) 64 Parrot Farmhouse W (Dimensions) 63 Seymour House 55 Walled Garden, The 57 Parry House 57 Slade House 57 Walnut Close 57 Peppard House 54 Slate House Residential Home 54 Warren Lodge Care Centre 64 Pinehurst Care Centre 53 St Barnabas Street, 26 Watson House 57 (Voyage 1 Ltd) 54 Pinewood (Dimensions) 53 Waymead Short Term Care 54 St Christopher’s Care Home 54 Pinkneys Road, 87 Welby Close, 25 St David’s Nursing Home 54 (Voyage 1 Ltd) 59 (Disabilities Trust) 59 St Luke’s & The Oaks Care Home 54 Pinta 63 Wensley Road, 159 54 St Mark’s Nursing Centre 61 Prior’s Court Cottages, West Oak 64 1-2, 3-4 57 St Ronans Road, 34 54 White Barn, Kingwood 54 Prior’s Court Cottages, 5-6: Station Road, 43 (Voyage 1 Ltd) 59 Bradbury House 57 White House 59 Staverton 64 White Lodge Care Home Ltd 59 Q Stoke House 55 Whitley Wood Lane, 188 Queen’s Court 61 Suffolk Lodge 64 (Respite Care) 54
Visit www.carechoices.co.uk for further assistance with your search for care 73 Wild Acres Care Home 64 Winton House 59 Woodpeckers 57
Willows Edge 57 Woodbury House Care Home 64 Willows, The 54 Y Woodley Age Concern Winchcombe Place 58 Yeldall Manor 64 -Short Break Care 64 Windmill Care Centre 55 Yew Bank 57 Woodmere Winston Court, 5 59 (Dimensions) 64 Yew Tree Lodge 54
Other advertisers
Abbeyfield Society Bright Yellow Group 32 Helping Hands Home Care (Maidenhead) 59 Inside back cover Bupa 56 Age Concern 32 Home Instead 30 Care Choices Ltd Protection & Investment Agincare 32 17, 26, 32, 36, 57, 62, 65 & 74 Outside back cover Audley Care 21 Care Select 23 & 44 Rest Assured We Care Ltd 30 Barchester Healthcare 62 Care UK 60 Universal Care 30 Bridge House Holdings Ltd Inside front cover Four Seasons Health Care 62
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Care Choices Limited Published by: Care Choices Ltd, Valley Court, has taken every care Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. to ensure that the Tel: 01223 207770. information contained in this Directory is accurate. The company Publisher: Robert Chamberlain. cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement Director of Sales: David Werthmann. or the listings. Care Choices Limited does not endorse or support Head of Editorial: Emma Morriss. Editor: Alistair Robertson. any particular institution included in the Directory. © 2014 Care Regional Team Manager: Russell Marsh. Choices Limited. Care Choices Limited reserves all rights in the National Sales Manager: Paul Leahy. titles Care Choices and HOMES Directories and their design. Senior Sales Executives: Debbie Feetham, Elaine Green. Care Choices™ is a trademark of Care Choices Limited. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. ISBN 978-1-910362-11-2 Director of Creative Operations: Lisa Werthmann. Printed in England. Ref. No: 4001/Berkshire21/0714. Assistant Production Manager: Jamie Harvey. Reproduction of any part of this publication in any form without Designer: Holly Cornell. the written permission of Care Choices Limited is prohibited. Creative Artworker: Gemma Cook.
74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Home Care Specialists
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To find out how we can help you, call: 01635 592 368 or visit: www.helpinghands.co.uk Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our Please send me information about website www.pil.uk.com for Protection & Investment Ltd and the more information. If you services it provides for Long Term Care Planning prefer you can email [email protected], or simply Name...... cut out and return the attached Address...... coupon......
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