2014/15 Berkshire Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care in association with www.carechoices.co.uk Corporate colour BRIDGE HOUSE of TWYFORD REGISTERED NURSING HOME Bridge House Master Logo.indd 1 13/07/2012 13:34 Bridge House of Twyford – in the heart of the community Established in 1979 and set in extensive grounds on the edge of Twyford, this well appointed home offers excellent nursing and residential care. Bridge House is an attractive Georgian period home set in a tranquil location enjoying stunning views over the River Loddon and the open countryside beyond. Good local and regional public transport links, together with the excellent amenities of Twyford, are within easy walking distance. The friendly and experienced staff have established a reputation of providing high quality nursing care. A variety of bedrooms and suites within the home provide attractive views and with attentive staff assure a comfortable stay, being well supported and cared for. You are welcome to drop in and view the home anytime, or call our home Manager, Anne Edwards, to arrange a visit or to find out more information on: 0118 934 0777 Bridge House Nursing Home 64 High Street Twyford Berkshire RG10 9AQ Contents Introduction 4 How to use this Directory Berkshire Care Association 6 Raising standards in care Where do I start? 8 First steps and assessments Helping you to stay independent 9 Local services, information and support Making life easier in the home 12 Dementia 43 Solutions, equipment and aids to help Best practice care and support Services for carers 18 Paying for residential care 46 Assessment, benefits and guidance Understanding the system Care in your own home 20 Important information 48 How it can help Further help and information Living with dementia at home 24 Residential care in Berkshire 53 Family support, respite and services Comprehensive listings by region Paying for care in your home 28 Useful contacts 66 Understanding your options Useful local and national contacts Home care providers 31 Index 69 A comprehensive list of local agencies Essential checklists Housing with care 37 Home care 27 The different models available Care homes 42 Residential dementia care 45 Specialist services 38 Disability care, advocacy and End of Life Care All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Care homes 41 Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Types of homes and activities explained To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent home may be the option that best suits your Berkshire Care Services Directory, which contains circumstances. What you can do to make life information for adults looking for care or support easier at home, what is available and how you within the County, whether you are paying for it can access it starts on page 9. A list of local home yourself or receiving support from the council. care providers who can help begins on page 31. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 27, another addressing care homes is on page 42 while one covering residential dementia care is on page 45. Comprehensive lists of care homes and care homes with nursing in Berkshire start on page 53. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 48. Staying as independent as possible is important to everybody. This Directory contains information For ease of use, throughout this Directory services about the care and support services available to are described as coming from 'Adult Social Care'. enable you to do this when remaining at home, Details of your local Council's department are moving into a housing with care scheme when opposite. you need to, or within a care home or care home with nursing environment. Your first step to accessing services is to arrange As Publisher of this Directory, Care Choices’ an assessment by your local Adult Social Care website: www.carechoices.co.uk allows department to establish your specific needs. you to search by postcode or region for care This is free, irrespective of your income, available homes, care homes with nursing, home care, to all and discussed on page 8. It will lead to supported living (learning disability only) and determining if you are eligible for some financial housing with care providers that meet your support via a Personal Budget, which allows you requirements across the country. Your search to buy in your own support and take control over can then be saved and emailed to others. your situation. Often called ‘personalisation’, this You can also view an electronic version of model of social care puts you at the centre of the this Directory on the site and have it read to process and is discussed on page 8 . you by using the ‘Browsealoud’ function. Alternatively, your circumstances may mean you Further help and information from this are classed as a ‘self-funder’, with the means Directory’s free helpline can be accessed by to pay for your care. This is discussed on page calling 0800 389 2077. 28 for those paying for care at home and 46 for those paying for residential care. You will find Whatever your care needs, this Directory, our information on any benefits still available to you helpline and website will be able to point you explained on page 19. in the best direction, however you would like care information presented. Support or care to remain living in your own 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Contacting your local Council services and/or provide information and advice on other services that are available to them. Bracknell Forest Council In an emergency www.bracknell-forest.gov.uk For out of hours social care issues including child Customer services protection call: 01344 786 543. Time Square The Royal Borough of Windsor and Market Street, Bracknell, Berkshire RG12 1JD Maidenhead (RBWM) Tel: 01344 352000 between 8:30am-5:00pm www.rbwm.gov.uk Monday to Friday (not open at weekends or Bank Holidays) Customer Service Centres St Ives Road Email: [email protected] Maidenhead SL6 1RF In writing and Easthampstead House Town Square, Bracknell, Berkshire RG12 1AQ York House, Sheet Street Windsor SL4 1DD In an emergency Tel: 01628 683800 If you need to speak to a social worker outside (8:00am-6:00pm Monday to Friday) normal office hours please contact the Emergency Duty Team on 01344 786543. Access Services York House, Sheet Street Bracknell Adult Social Care Hub Windsor SL4 1DD An online information point. Tel: 01628 683744 http://ihub.bracknell-forest.gov.uk/kb5/ In an emergency bracknell/asch/home.page Out of Hours Duty Team: 01344 786543 A customer service centre contact form is Reading Borough Council available online at: www.rbwm.gov.uk www.reading.gov.uk Reading Adult Contact Team (ReACT) is the first West Berkshire Council point of contact for older people and adults with www.westberks.gov.uk disabilities who wish to access Adult Social Care Services. West Street House West Street PO Box 2624 Newbury Reading RG1 7WB West Berkshire RG14 1BZ Tel: 0118 937 3747 Tel: 01635 42400 In an emergency Email: [email protected] Outside normal office hours telephone the Out of Market Street Hours Duty Team on: 01344 786543. Newbury West Berkshire RG14 5LD Slough Borough Council Tel: 01635 42400 www.slough.gov.uk Email: [email protected] All contacts and referrals to Adult Social Care are Turnhams Green Park made via The First Contact Team on: Pincents Lane 01753 475111 (option 1) or by email: Tilehurst [email protected] Reading The First Contact Team will gather information West Berkshire RG31 4UH and identify if someone is eligible to receive Tel: 01635 42400 Visit www.carechoices.co.uk for further assistance with your search for care 5 Email: [email protected] Wokingham Borough Council www.wokingham.gov.uk In an emergency Out of hours, please call the Emergency Duty Adult Community Care Team on 01344 786543 for emergencies Civic Offices, Shute End, Wokingham RG40 1BN regarding social care for adults and children. Tel: 0118 974 6772 Email: [email protected] Social Care info Point (SCiP) SCiP is the online West Berkshire Adult In an emergency Social Care information point and provides For contact outside of office hours in an details of services, organisations and activities emergency telephone: 01344 786543 or to support adults in West Berkshire to live 01344 786535 independently. Minicom: 01344 786514 Visit: http://search3.openobjects.com/kb5/ Wokingham Information Network westberkshire/asch/home.page An online and telephone based guide to services, support, organisations and activities for families If you don’t find what you are looking for, or and adults in the Wokingham Borough. need further assistance please phone: 01635 503050 or email: Visit: http://info.wokingham.gov.uk/kb5/ [email protected] wokingham/info/home.page Berkshire Care Association Berkshire Care Association (BCA) was formed at relevant meetings, including, but not limited in 2002 to support care providers and those to, NHS and Local Authority (LA) meetings, working in, or associated with, care across the from hospital admission avoidance and county.