Book and pay before 3 November to save up to US$300!

2-Day Conference: 18-19 January 2017 Focus Day: 20 January 2017 Nairobi, UNLOCKING ’S AVIATION POTENTIAL

Strategic Supporting Media Partners: Researched and Sponsor: Developed by:

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com MEET OUR SPEAKERS:

KENYA KENYA Hon. Najib Balala, Cabinet Secretary (Minister), Mr. Irungu Nyakera Principal Secretary, Ministry of Tourism, Kenya State Department for Transport, Ministry of Hon. Najib Balala has played a significant role in boosting Transport, Infrastructure, Housing and Urban growth and stability in the Kenyan and regional tourism Development, Kenya sector, working closely with private and institutional Mr. Irungu heads the function of maritime transport investors and with conservation and regional development management, rail transport and infrastructure management, agencies to ensure that the economic potential of this vital civil aviation management and training, national transport sector was both prudently and sustainably managed. safety and mechanical and transport services.

MOZAMBIQUE ETHIOPIA Mr. Emanuel Chaves, CEO, Aeroportos de Ms. Hiwot Mosisa, D/CEO Airport Infrastructure Moçambique and Facility, Ethiopian Airports Enterprise Emanuel Chaves is the Chairman & CEO of the Ms. Hiwot is the Deputy CEO at Ethiopian Airports Aeroportos. He recently completed an aerospace MBA Enterprise, Ethiopia, is currently partaking in mega projects at Toulouse Business School in France. The company to expand their airports including Bole International manages 20 airports spread all over the country, of Airport Expansion and Ethiopian Airports Enterprise which 6 are international. (EAE) medium airport expansions.

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com HEAR FROM KEY SPEAKERS INCLUDING:

 Dr. Gershon Adzadi, MBCS CITP, IACE, Head  Mr. Robert Mwesigwa Nviiri, Executive Director, of ICT, Ghana Airports Company Ltd, Ghana Civil Aviation Safety and Security Oversight Agency (EAC-CASSOA)  Capt. Gilbert Kibe, Director General, Kenya Civil Aviation Authority  Sidy Gueye, Regional Director, International Air Transport Association (IATA)  Eng. Saleh Dunoma, Managing Director, Federal Airports Authority of Nigeria  Dr. Elijah Chingosho, Secretary General and CEO, AFRAA (African Airlines Association)  Oliver Andrews, Deputy CEO & Chief Investment Officer,African Finance  Dr. Ralf Gaffal, International Business: Corporation Vice President, Munich Airport

 Alexander Herring, General Manager Africa,  Flora Wakolo, Chief Air Traffic Control Officer – ADB Safegate Operations, Kenya Civil Aviation Authority

 Mr. Hamza S Johari, Director General, Civil Aviation Authority

WHY SHOULD YOU ATTEND?  Find out the latest solutions required in major airport projects from airport authorities and project owners  Discover airport infrastructure financing options from financial institutions including African Finance Corporation  Hear from Kenya’s Ministry of Tourism on the key components used to ensure Kenya’s position as the next travel hub in the region  Learn from international airports on how to run an operationally efficient airport  Overcome security threats through comprehensive risk assessments to avoid accidental operational interruption

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com EVENT OVERVIEW

Dear Colleague, WHO SHOULD ATTEND? It is without a doubt that the African aviation industry is experiencing an incredible surge with business Modern Airports Africa activities rising from 45% to 80%. Countries spanning will bring together: East and West Africa including Kenya, Ethiopia,  Ministers Tanzania, , , Ghana and Nigeria  Deputy Ministers are spending millions in a bid to become the hub  Director General of choice for the continent.  Chief Executive Officers  Chief Operation Officers Most airports, governments and international institutions  Managing Directors predict that air traffic in East Africa will double in the  General Managers next 15 years. If airports do not adapt to this incredible  Airport Managers surge in demand, millions of people simply will not be  Terminal Managers able to access air transport when they want to.  Commercial Managers  Planning Managers With an array of opportunities presenting itself, the  Strategic Managers modernisation of airports is no easy task. To stay in  Security Directors the now, governments need to overcome challenges  Airports Services Directors including financial support, safety and security,  Aviation Consultants optimising efficiency and keeping within environmental From: standards to ensure the airport is viewed as one system that will allow them to absorb the forecasted air  International Airports travel demand.  Civil Aviation Authorities  Airport Authorities As such, the Modern Airports Africa conference will  Airlines congregate major stakeholders in the aviation industry  Government Ministries – including government and authorities, civil aviation Transport, Tourism, Trade authorities, airport authorities, contractors, technology & Industry providers, suppliers of airport equipment, consultants  Air Field Lighting Companies and more to discuss their biggest challenges and  Fuel Hydrant Companies  debate best-practice methodologies this 18-20 Air Side Planning Companies  Air Traffic Management January 2017 in Nairobi, Kenya. Suppliers I look forward to welcoming you in Nairobi this January.  Control Systems Suppliers  Baggage and Cargo Kind regards, Handling Systems and Equipment Suppliers Summaya Badbess  Airport Security Companies Conference Director  Ground Support Equipment IQPC Middle East & Africa Suppliers  EPC Consultants

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com AFRICA’S MAJOR AIRPORT PROJECTS:

Country Estimated total Estimated project Key investors/ Key works/ investment value completion date contractors/ technologies/ consultants solutions required

Kenya $96-100 million Late 2017 TBC Complete terminal building and supporting infrastructural development to international standards

Kenya - $552 million Dec-17 Kenya Airports Authority Malindi Airport (KAA) Expansion

Ethiopia - $4 billion 2024 ADPI Complete development New Addis Ababa of new airport and International Airport supporting infrastructure including four international standard runways

Ethiopia - $350 million Late 2018 China Communications Terminal extension and Bole International Construction Company modernisation Airport Expansion (CCCC), Export Import Bank of China (EXIM), CPG Corporation Pte Ltd

Ethiopian Airports $103 million 5 projects currently EAE Terminal expansion and Enterprise (EAE) medium underway, completion modernisation including airport expansions between 2017-2019 modern security and baggage handling solutions

Tanzania - $ 5-8 million TBA European Investment Construction of Tabora Airport Bank, Government of pavements: Runway Expansion and Tanzania, TAA (1800m x 30m) to Rehabilitation bitumen standard. Construction of storm water drainage system. Runway stripping works (strengthening and grassing).[1] Construction of terminal building. Installation of Airfield Ground Lighting (AGL) system.

Uganda - Entebbe $552.9 million Phase 1 complete by late Export Import Bank of Runway rapid International Airport 2018, Stage 3 complete China (EXIM) construction and Expansion by 2033 rehabilitation, terminal construction and modernisation, airfield lighting and communication solutions

Rwanda - Kigali $818 million Estimated project Mota Engil Engenharia Complete construction International Airport completion date: Phase 1 e Construcao of international airport Upgrade in December 2018, Phase Africa SA, China with all necessary 2 in October 2019 State Construction support infrastructure Engineering Corporation (CSCEC)

Nigeria - Nnamdi $500 million TBA TBA Construction of 2nd Azikiwe International runway, comprehensive Airport renovation of dilapidated terminal infrastructure

South Africa - Cape Estimated total $540 May-18 Airports Company South Terminal expansions, Town International million Africa (Acsa) runway rehabilitation Airport Terminal and expansion Expansions

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com CONFERENCE DAY ONE: WEDNESDAY, 18 JANUARY 2017

08.30 Registration, refreshments and networking  Reviewing tools to achieve a structured and globally harmonised Air Traffic Management (ATM) 09:00 Keynote speech: Highlighting the importance framework, supported by cost-effective and of airport expansion and modernisation as a sustainable communications, navigation and key component to the success of Kenya as the surveillance essential travel destination Oliver Andrews, Deputy CEO & Chief Investment Hon. Najib Balala, Cabinet Secretary (Minister), Officer,African Finance Corporation Ministry of Tourism, Kenya Ensuring safety and security across airports Realising financing potential in African airports 12:00 Exploring key initiatives required to meet 09:30 Exploring the feasibility of investment in passenger expectations African airports and the infrastructure required  Making the case for investment into IT to meet Kenya’s true potential infrastructure to ease onboard connectivity  Comprehending the need for smart solutions for for passengers the development of Kenya’s airports in both  Creating a meaningful and personal airport construction and technology experience by meeting customer expectations as  Assessing the changes in air traffic as a stimulus demand for air travel grows for modernisation, rehabilitation and investment Dr. Gershon Adzadi, MBCS CITP, IACE, Head of ICT, in airport and its infrastructure Ghana Airports Company Ltd, Ghana Irungu Nyakera, Principal Secretary, State Department for Transport, Ministry of Transport, 12:30 Building a world-class safety and security Infrastructure, Housing and Urban Development, approach for airports across the region Kenya  Mitigating operational risks to avoid loss in-flight control and ensuring ensure runway safety 10:00 Driving aviation growth and development  Managing the collection and processing of quality in Kenya through policy implementation and safety data and information to enhance Capt. Gilbert Kibe, Director General, Kenya Civil quality and compliance for aviation safety Aviation Authority Mr. Hamza S Johari, Director General, Tanzania Civil Aviation Authority 10:30 Coffee and networking break 13:00 Countering security threats through 11:00 Discussing airport infrastructure financing comprehensive risk assessments to avoid options and how PPP can be used for the operational interruptions development of airports across Africa  Determining how to build a facility capable of  Understanding the requirements and perspective safely handling large numbers of people, while of both private investors and civil aviation making their experience as hassle-free as possible authorities  Taking a multi-disciplinary approach to assessing  Employing the PPP model to increase airport hazards from power failures to cyber attack, from capacity and brokering an optimal PPP that civil disorder to fire and explosive detonation satisfies all parties’ needs Mr. Robert Mwesigwa Nviiri, Executive Director,  The challenges of financing large-scale PPP East African Community Civil Aviation Safety and projects and navigating the legal and contractual Security Oversight Agency (EAC-CASSOA) requirements to facilitating PPPs Alexander Herring, General Manager Africa, 13:30 Panel discussion: Exploring the future of ADB Safegate airport projects in Africa This session will bring together top speakers 11:30 Increasing an airport’s revenue-generating of the day to discuss the major future trends in operations: Identifying and developing modernisation and expansion of airports across cost-efficient solutions to improve the overall Africa. We’ll discuss the need for harmonisation, operational cost structure to improve service safety measures and financial aspects required performance levels for these mega projects.  Exploring the KPIs needed to monitor financial Dr. Elijah Chingosho, Secretary General and CEO, and operational performance, and identifying AFRAA (African Airlines Association) areas where adjustments are needed to drive service quality and passenger growth 14:00 Networking lunch  Discussing how to identify, quantify and prioritise 15:00 End of conference day one opportunities for improvement and reducing operational costs

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight. For the most up-to-date programme, please visit the event website.

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com CONFERENCE DAY TWO: THURSDAY, 19 JANUARY 2017

08.30 Registration, refreshments and networking 11:00 Identifying areas of improvement in your airport’s efficiency to achieve an integrated Ensuring airport operational efficiency view of airport operations  09:00 Reviewing future challenges of increased Providing details to improve areas such as transactional passenger flow through security passenger and aircraft handling capacity and passport control to reduce dwell time and how to overcome them  Integrating operational metrics into existing  Ensuring a modern design of the airports to operational processes to prevent congestion, ensure operational efficiency and increase runway configuration and tax time comfort, safety, and security to departing and Mr. Robert Mwesigwa Nviiri, Executive Director, arriving passengers East African Community Civil Aviation Safety and  Discussing the investment required in airports Security Oversight Agency (EAC-CASSOA) operations to handle the anticipated growth in the region 11:30 Panel discussion: Addressing and overcoming Sidy Gueye, Regional Director, International Air critical safety issues in Air Traffic Management Transport Association (IATA) (ATM) in airports across East Africa 09:30 Reviewing the modernisation of Air Traffic This session will highlight how to overcome errors in air navigation. It will cover the main areas causing Management Systems (ATM) to facilitate the fatigue and human error and how to implement growth of a vibrant civil aviation system risk management strategies to minimise the effects  Reviewing the need for air space management, on air traffic operations. It will also cover how to advanced technologies and system modernisation create a safety culture within the airport to effectively to meet future challenges of scalability and identify hazards and proactively manage risks. operation Panellists:  Adding advanced technology for air traffic Emanuel Chaves, CEO, Aeroportos de Moçambique management to replace the current national air traffic management automation system Case studies  Assessing how the use of ATM technology modernisation cost savings and to enable 12:30 Case study: Exploring the strategies used greater growth by Munich Airport in making it one of the best Flora Wakolo, Chief Air Traffic Control Officer – airports in the world Operations, Kenya Civil Aviation Authority Rated as the third best airport in the world, award-winning Munich Airport isn’t going to stop 10:00 Building the next-generation baggage there. This airport hosts 100 airlines and manages handling system 40 million passengers per year. You’ll learn the  Recognising baggage handling problems at tools and business process management strategies the source and enhancing service efficiency by used by Munich Airport to ensure your airport can incorporating improved processes, infrastructure, cater to an increase in traffic flow of passengers and service management and airlines.  Analysing various airline service models and Dr. Ralf Gaffal, International Business: Vice President, how to apply them to check-in, ramp and Munich Airport baggage claim procedures  Analysing the impact of mishandled baggage 13:00 Case study: Discussing upcoming airport for stakeholders to measure the performance of construction, rehabilitation and expansion a handling system at an airport or outstation of projects in Nigeria Interested in presenting for this session? This session will highlight the current airport Email us at [email protected]. infrastructure projects in Nigeria including the 10:30 Coffee and networking break construction of the second runway and the required comprehensive renovation of dilapidated terminal infrastructure. Eng. Saleh Dunoma, Managing Director, Federal Airports Authority of Nigeria

13:30 Networking lunch

14:30 End of conference day two

Special Pricing for African Airports & Airlines! Book and pay before 3 November 2016 to save up to US$300.

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com AIR TRAFFIC MANAGEMENT FOCUS DAY: FRIDAY, 20 JANUARY 2017

08.30 Registration, refreshments and networking

09:00 Driving regional cooperation to deepen ties between East African countries and increase economic growth potential for the aviation sector  Highlighting the need to expand between East African countries to ease the transition through flight information regions (FIR)  Exploring the need to standardise information to ensure harmonisation of regional airspace and ensure efficient movement of traffic  Implementing compatible ATM systems to allow for effective system integration between air navigation service providers (ANSP) and allow for greater collaboration Ms. Hiwot Mosisa, D/CEO Airport Infrastructure and Facility, Ethiopian Airports Enterprise

09:45 Panel discussion: Africa ATM Safety Peer Review Initiative: Reviewing Civil Air Navigation Services Organisation (CANSO) declaration to address critical safety issues in air traffic management This session will bring together CANSO members in Africa to discuss the recent initiatives to improve and ensure safety in air navigation and air traffic management. It will discuss the needs for ANSPs to embrace the initiatives and discuss tools needed to make African skies safer. Emanuel Chaves, CEO, Aeroportos de Moçambique

10:30 Deploying future-proofed technology to overcome the issues and challenges faced by the growing airspace across Africa  Exploring how the implementation of ATM technologies can foster the continuing efforts to modernise navigation and surveillance capabilities across African airports  Implementing air space management, advanced technologies and system modernisation to meet future challenges of scalability and operation Interested in presenting this session? Email us at [email protected].

11:15 Coffee and networking break

11:45 Managing traffic effectively during demand capacity imbalance through air traffic flow management  Discussing the roles and responsibilities of the air traffic management decision making chain to reduce consultation between units and expedite decision making  Ensuring efficient decision making in air traffic condition by delivering relevant information the airport in a timely manner Flora Wakolo, Chief Air Traffic Control Officer – Operations,Kenya Civil Aviation Authority

12:30 Discussing how commercial space vehicles are going to propel air traffic management in the next five years  Reviewing the requirements and new technologies available from these new uses of airspace  Comprehending how to embrace the changes in air traffic space to ensure efficiency in air traffic management  Exploring the respective roles of regulators and airspace management Interested in presenting this session? Email us at [email protected].

13:15 Chairperson’s closing remarks

13:30 Networking lunch

14:30 End of focus day

FOR MORE INFORMATION OR TO REGISTER Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.modernairportsafrica.com SPONSORSHIP AND EXHIBITION OPPORTUNITIES

IQPC has been hosting Your platform – getting your message across: Because we know that each sponsor has a different message, business development goal events developed for and branding objectives, each sponsorship package is tailored to your corporate strategies. senior executives for more Though most sponsorship offers multiple levels and types of exposure, there are a few main than 40 years. We serve ways for you to highlight your corporate strengths: businesses representing over  1 Thought Leadership As a sponsor at Modern Airports Africa, your company will gain second-to-none exposure to 15 sectors at more than 1,700 senior-level decision makers at the point in time that they are seeking solutions, information conferences around the and systems for improving their firm’s strategies. For a select few sponsors, you can build your reputation as a market leader through subject-specific presentations, workshops globe. Our client list includes and focus days. This highly selective sponsorship allows your firm to establish tremendous corporations such Boeing, capability and expertise in your specialty as well as highlight successful work completed with your clients. BAE, Leonardo, Thales,  2 Premium Branding Safegate, just to name a We bring together buyers and suppliers for collaboration, networking and knowledge select few. Senior executives sharing. Branding is often a major initiative for our clients who are seeking to get the message out about their offerings. Build your company’s brand and visibility in front of travel from around the senior decision-makers in order to get shortlisted. As a sponsor, your company branding world to our events looking will appear alongside the global leaders associated with best practices in this field. Our dedicated marketing team will help you achieve your promotional aims in the months to garner best practices leading up to the conference. IQPC leverages multiple marketing channels including online, and concrete solutions to direct mail, email, press releases, media partnerships and social media to publicise the event and increase awareness about your participation to our extensive database, as well assist them in improving as through our network of partners. their organisations. IQPC  3 Featured Networking Events / Face Time provides many different Networking and information sharing are two major aspects of our conferences and IQPC platforms for you to increase builds in many opportunities for sponsors to benefit from meeting industry leaders. Focused and high-level, our events will provide you with the perfect environment to initiate new your market share, stay business relationships, identify upcoming opportunities and achieve face-to-face contact ahead of your competition, that overcrowded tradeshows can not deliver. The exhibition area is designed to be the heart of the event – a place to network and share strategies with key decision makers. increase awareness to your Sponsorship opportunities range from exhibition stands to sponsored lunches, cocktail target audience and position receptions, gala dinners and a host of other branding opportunities. yourself as a key supplier in Additionally IQPC offers a selection of sponsorship opportunities that enables our clients to increase their opportunity to develop new relationships during our events, and can assist the African aviation market. with introductions to key stakeholders during the networking breaks.

DO YOU HAVE Modern Airports Africa offers you the perfect platform for you to showcase your solution to your target market and meet and A PRODUCT OR network with senior-level decision makers who are leading the SERVICE THAT way in the industry We specialise in providing business development, marketing OUR SENIOR and sales solutions that are tailored to specifically deliver on DECISION- your business objectives. We pay patient attention to what our exhibition and sponsorship customers want, expect, need MAKERS AND and value. Every sponsor wants to create customers, develop INFLUENCERS qualified sales leads, convert leads into sales and retain customers. Our tailored sponsorship packages help you to NEED? achieve these objectives. If you would like more information on sponsorship and exhibition opportunities or to discuss which package will best help you achieve your objectives, please contact Samiulla Khan on +971 4 360 2800 or email [email protected].

FOR MORE INFORMATION OR TO PARTNER Tel: +971 4 360 2800 Email: [email protected] @iqpcmena www.modernairportsafrica.com GROUP BOOKING DISCOUNTS 2-Day Conference: ›› Group of 3+ save 10% off the standard price 18-19 January 2017 ›› Group of 5+ save 15% off the standard price Focus Day: 20 January 2017 ›› Group of 8+ save 25% off the standard price Nairobi, Kenya VENUE & ACCOMMODATION

Hotel and travel costs are not included in the REGISTRATION registration fee. For assistance in your travel and accommodation requirements, please refer to Event Code: 19098.007 details below: Please complete in BLOCK CAPITALS as Please photocopy for multiple bookings. information is used to produce delegate badges. Room Reservations Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel 3 WAYS TO REGISTER directly as per the details above quoting IQPC Middle East or the name of the conference. CALL: +971 4 364 2975 EMAIL: [email protected] Flight Reservations WEB: www.modernairportsafrica.com Contact Bindu Babu at SNTTA Travel & Tours LLC Dubai. CONFERENCE PRICES Email [email protected] Tel + 971 4 282 9000 Special Pricing for African Airports & Airlines:* Fax + 971 4 282 9988 Online www.sntta.com Book and Book and Book and Please book at the earliest for your convenience. Standard Package pay before pay before pay before Price 3 November 17 November 8 December

Conference + US$1749 US$1899 US$1899 US$1999 Focus Day (Save US250) (Save US150) (Save US100)

US$1449 US$1499 US$1549 2-Day Conference US$1599 (Save US150) (Save US100) (Save US50) CONFERENCE DOCUMENTATION

*This pricing is only valid for African airports and airlines based in Africa. They must not be part or fully owned, If you cannot make the conference, you can still access merged, franchised or subsidiary to any company which is headquartered and registered outside of Africa. all presentations delivered throughout the conference Eligibility for this pricing is at the discretion of IQPC. days for just US$450, post event. Contact us on +971 4 364 2975 for further details. Standard Price for All Other Companies: IQPC’S STANDARD TERMS AND CONDITIONS PAYMENT Book and Book and Book and • Payment is due in full at the time of registration and includes Standard Package pay before pay before pay before lunches, refreshments and detailed conference materials. Price Payment prior to conference is mandatory for attendance. 3 November 17 November 8 December • Your registration will not be confirmed until payment is received and may be subject to cancellation. Conference + US$2999 US$3099 US$3199 • If a booking is received 10 working days before the US$3299 conference a credit card number will be required to confirm Focus Day (Save US300) (Save US200) (Save US100) your place, likewise if full payment has not been received before the conference date. • Any respective payment charges to be borne by the payer. US$2199 US$2299 US$2399 2-Day Conference US$2499 Please ensure that IQPC receives the full invoiced amount. (Save US300) (Save US200) (Save US100) DISCOUNTS • All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Prices are stated net of any applicable local taxes. • Any other discounts offered by IQPC (including team discounts) require payment at the time of registration. • Discounts cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC. DELEGATE DETAILS • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit Mr Mrs Ms Dr Other to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained First Name: ...... Surname:...... by IQPC for all permitted cancellations. No credit will be Email: ...... Telephone:...... issued for any cancellations occurring within seven (7) days (inclusive) of the conference. Job Title:...... Department:...... • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You Organisation: ...... Nature of business:...... may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the Address:...... date of cancellation. • In the event that IQPC postpones an event for any reason Postcode: ...... Country:...... and the delegate is unable or unwilling to attend on the Telephone: ...... Fax:...... rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC Approving Manager: ...... Training Manager:...... event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Name of person completing form if different from delegate:...... • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any Signature: ...... Date:...... circumstances. • IQPC is not responsible for any loss or damage as a result of I agree to IQPC’s payment terms a substitution, alteration or cancellation/postponement of an If you have not received an acknowledgement before the conference, please call us to confirm your booking. event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: CREDIT CARD PAYMENTS war, fire, labour strike, extreme weather or other emergency. PROGRAMME CHANGES By Credit Card • Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or Please debit my credit card: Visa Mastercard American Express cancellations of the speakers and/or topics. As such, IQPC Card No: reserves the right to alter or modify the advertised speakers and/or topics if necessary. 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