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Setting the Safety Standard 02 Delivering Peace of Mind

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Setting the Safety Standard 02 Delivering Peace of Mind SETTING THE SAFETY STANDARD 02 DELIVERING PEACE OF MIND THE FLEXJET SAFETY PROGRAM 04 21 BADGES OF CONFIDENCE SAFETY & SECURITY PROGRAMS AWARDS & RECOGNITION OUR PROACTIVE APPROACH 07 26 PILOT QUALIFICATIONS & TRAINING YOUR DATA IS SAFE & SECURE EXCEEDINGLY HIGH STANDARDS COMPREHENSIVE DATA SECURITY 10 28 THE ART OF AIRCRAFT MAINTENANCE FLEXJET PILOTS ARE IN COMMAND MAINTAINING OUR REPUTATION EMPOWERING OUR AVIATORS 12 31 STATE-OF-THE-ART COMMAND CENTER FLEXJET IS SYNONYMOUS WITH SAFETY ADVANCED SAFETY LOGISTICS SAFETY IS IN OUR DNA 15 33 FLEXJET SAFETY ASSURANCE CYCLE AVIATION INDUSTRY KEY INFLUENCERS FLIGHT CHECKLIST OVERVIEW SAFETY LEADERSHIP TEAM DELIVERING PEACE OF MIND “IF AT ANY TIME A FLEXJET FLIGHT IS NOT SAFE ENOUGH FOR MY DAUGHTER TO TRAVEL ON, IT SIMPLY DOESN’T FLY.” – TODD ANGUISH, CHIEF SAFETY OFFICER – Safety and security are essential traveling companions. Be Of all the safety layers that Flexjet methodically employs, assured, that the greatest threats to an aviation operation likely the most unique part of our safety culture is its ad- are the ones that a company is unaware of. Precisely why herence to voluntary reporting. Unlike other organizations, Flexjet is committed to a proactive approach to safety-risk ours has always been a culture for openly reporting poten- management with a highly-advanced, IS-BAO-certified tial issues, where there is absolutely no fear of reprisal. Safety Management System at its core. This comprehen- Furthermore, Flexjet is in constant communication with its sive, system-wide program, which goes far above and be- pilots and workforce regarding safety protocols, and any ab- yond FAA requirements, relies on formal processes, policies, normalities that are experienced are immediately assessed proprietary data, and people to help govern a strategical- and addressed without regard to potential loss of profits. ly-structured safety environment. Much more than simply complying with FAA regulations, Flexjet exceeds them in every way. After all, refusing to compromise on safety and security is the best assurance against being compromised. 800.FLEXJET | FLEXJET.COM 03 BADGES OF CONFIDENCE ARGUS PLATINUM RATING INDUSTRY AUDIT STANDARD (IAS) CERTIFICATION Flexjet has earned six consecutive biennial Platinum ratings, the highest rating possible from ARGUS— Flexjet was the first in the world to meet the increas- the most prestigious and demanding aviation safety ingly stringent Industry Audit Standard (IAS) of the assessment organization in the US, and the aviation Air Charter Safety Foundation (ACSF)—perhaps the industry’s most accurate and detailed third-party most rigorous standard for fractional operators—and due diligence system throughout the world. is re-inspected every two years. Private travelers should always ask their provider ACSF/IAS consists of a comprehensive independent about its ARGUS rating. This independent rating sys- evaluation of an operator’s compliance with safe- tem provides a grade for each operator based upon ty and security regulations—as well as its Safety an in-depth analysis of its safety history. While earn- Management System—against Federal Aviation ing an ARGUS Gold Rating is quite an achievement, Administration and International Civil Aviation Or- Flexjet has earned six straight Platinum Ratings, ganization standards. This certification provides which requires the addition of an arduous multiday assurance that Flexjet meets the highest standards on-site operational audit as well as a mature Safety of safety and compliance. Before boarding your next Management System, a clear and workable Emer- private flight, confirm that your operator is currently gency Response Plan, effective policies and proce- IAS-Registered at: dures, and documented records for all major aspects of operations and maintenance. To learn more and acsf.aero/audit/ias-operator-registry to check your operator’s ARGUS rating, visit: argus.aero/product/charter-operator-ratings 800.FLEXJET | FLEXJET.COM 05 FAA DIAMOND AWARD IS-BAO LEVEL 2 CERTIFIED OF EXCELLENCE Flexjet is also IS-BAO Level 2 compliant based upon a global, voluntary code of best practices centered Flexjet is the first and only private jet provider to around a Safety Management System. The Interna- have earned the Federal Aviation Administration’s tional Standard for Business Aircraft Operations rep- (FAA) coveted Diamond Award of Excellence for resents the global benchmark of safety excellence, 20 consecutive years—the FAA’s highest honor for and being IS-BAO registered reflects some of the maintenance training excellence—and is a testa- highest safety standards worldwide. ment to the constant commitment to excellence exhibited by our teams. Being IS-BAO certified is not a requirement, but an added level of confidence and expense that spot- Qualifying requires that all Flexjet maintenance lights the Flexjet safety commitment. A company technicians participate in continuous, specialized must pass a rigorous initial safety audit, which is training in aviation safety, technical proficiency, then performed every two years to ensure continued aircraft systems and aviation regulations over a compliance with the latest safety standards. In ad- 12-month period—at levels that surpass FAA re- dition, there are three levels of Safety Management quirements and industry standards. The criteria for System compliance that ensure the safety culture the Diamond Award has become increasingly strin- is maturing over time. Flexjet pursues the safest gent, making our streak of 20 consecutive awards an possible operations in the industry and is actively exceptional achievement. working towards Level 3 which is the highest certifi- cation level awarded by IS-BAO. 800.FLEXJET | FLEXJET.COM 06 PILOT QUALIFICATIONS & TRAINING “ONE THING THAT SETS OUR PILOT CULTURE APART IS THE LEVEL OF INTEGRITY EXHIBITED BY THE MEN AND WOMEN WHO FLY FOR US.” – JOE SALATA, SENIOR VICE PRESIDENT OF FLIGHT OPERATIONS – Among the most meticulously trained experts in aviation, To ensure performance and safety at this level, our pilots are Flexjet pilots exceed the highest levels of competency, pro- taught by in-house flight instructors in our dedicated train- ficiency, professionalism and expertise. Each is type-rated ing facility. Each flight instructor is line qualified in their in their assigned aircraft and trained to perform safely in all assigned aircraft, meaning they rotate from flight training terrains, environments and situations. to line flying every other month. This process leverages the highest level of ‘real world’ operating experience and further Far exceeding the industry norm, all Flexjet pilots are Cap- cultivates a culture of safety among Flexjet pilots. Addition- tain qualified, they each hold an Airline Transport Pilot Cer- ally, our proprietary training oversight program allows us to tificate (ATP), and they average over 10,000 hours of flight effectively monitor and maintain the Flexjet safety standard. time. Our training curriculum includes three pilot training exercises each year, which is 300% of FAA requirements. First Officers are trained to Captain standards and undergo Recurrent Simulator Training and FAA Check Rides every six months. No other fractional company measures up to these exceedingly high criteria. PILOT MINIMUM QUALIFICATIONS > 2,500 hours of total time fixed wing > 500 hours of turbine time > 500 hours of multi-engine time > Airline Transport Pilot Certificate > First Class Medical Certificate 800.FLEXJET | FLEXJET.COM 09 THE ART OF AIRCRAFT MAINTENANCE “OUR AIRCRAFT MAINTENANCE TEAMS HAVE EXTRAORDINARY EXPERTISE, AND THEY SUSTAIN THIS EXCELLENCE THROUGH CONSTANT TRAINING. THEIR HARD WORK AND DEDICATION IS REFLECTED IN THEIR 20TH CONSECUTIVE DIAMOND AWARD, WHICH HONORS THEIR COMMITMENT TO OUR OWNERS AND FLIGHT CREWS.” – MICHAEL J. SILVESTRO, CHIEF EXECUTIVE OFFICER – Fanatical attention to detail is what Flexjet is known for – Here again, Flexjet exceeds FAA Regulations that mandate even behind the scenes. Through advanced facilities, com- and govern maintenance requirements. Where other pro- prehensive training and support, and a culture focused on viders rely on unfamiliar third-party resources, we perform ensuring that all aircraft meet the highest benchmarks for scheduled maintenance using our own dedicated FAA Part care and upkeep, our technicians maintain every part of 145 Certified Repair Stations in Addison, TX and White every aircraft to exacting specifications. Plains, NY. In addition to the two dedicated facilities, we also have dedicated labor across the country. Aircraft are highly-complex operating systems and pre- venting aircraft failures in any one of its systems is the first step toward passenger and crew safety. MAINTENANCE CAPABILITIES > Comprehensive Operations Control Center specialized by fleet > 25 to 50 maintenance events per day > 200,000+ man-hours of maintenance performed per year > Dedicated factory engineering and field service on-site > Fixed facilities and mobile repair teams for full system coverage 800.FLEXJET | FLEXJET.COM 11 STATE-OF-THE-ART COMMAND CENTER “THERE ARE NUMEROUS MOVING PIECES WORKING IN CONCERT THAT MAKE OUR OPERATION A FINELY-TUNED MACHINE.” – MEGAN WOLF, CHIEF OPERATIONS OFFICER – Modeled after NASA’s Mission Control Center, ours is a state- Like NASA, our Control Center incorporates a single digital of-the-art, centralized Operations Control Center that oper- monitor featuring a global map and relevant information ates around the clock. The Center provides real time data
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