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Instruction Manual Graphite 10 Model GR910 Free-standing Multi Fuel Non- Stove

Published August 2014

Please note This appliance must, at all times, be operated in accordance with the instructions to minimise the amount of produced. You will need to refer to the serial number of your stove should you ever need to make a claim under the Graphite Warranty. You will find the serial number, beginning with GR, on the CE plate at the rear of the stove as well as on the lid of the outer packaging. Write the date the stove was delivered to you below as this is likely to differ from the purchase date.

- - www.hi-flame.com

Ref: GR910 / UK-NI-ROI / V4-05-07-14 CONTENTS Page Graphite Standard Features 3 General Dimensions 4 Technical Data 5 CPR Declaration of Performance 5 Model Graphite 10 Introduction 6 GR910 Packing List 6 Free-standing Installation Regulations 7 Multi Fuel Non-Boiler Important Safety Advice 8 Stove Assembling the Stove 9 Options 10 Smoke Control Areas 12 Recommended Fuels 13 Prohibited Fuels 14 Understanding Fuel Types 15 Important: First Fires 15 Burning Wood Logs 16 Burning Mineral Fuels 20 Some Simple Tips 21 Removing Ash 22 Installation Check-list 23 Installation General Guidelines 24 PLEASE NOTE Commissioning 28 This instruction manual is also used for Trouble-shooting 28 a number of other stove models in the Routine Checks 33 Hi-Flame product range and therefore Standing Down 33 some of the stove photographs and diagrams used, which are used for Routine Maintenance 34 guidance purposes only, may differ Annual Service 36 slightly from your new Graphite stove. Service Record 37 However, the principles illustrated here remain the same. The Graphite Warranty 38 Hi-Flame Fireplace (UK) Limited Spares Service Back Cover

2 STANDARD FEATURES IMPORTANT 1 Primary Air Control Air which enters In the interests of safety please under the grate for burning multi fuels, read these instructions carefully (other than wood). Also used at the before installing or operating beginning of wood fires your new stove. Even if you have 2 Pre-heated Secondary Air installed or operated stoves before, Control Air enters at the base of the manufacturers’ requirements can stove is pre-heated to ensure the fire- vary and can also change with chamber is not cooled down by new updates to building regulations. colder air. This ensures a higher fire- If installed in a UK Smoke Control chamber temperature and therefore a Area this stove must be operated cleaner, more efficient burn. Controls in accordance with the instructions the air supply when burning wood to minimise the amount of smoke produced. 3 Pre-heated Tertiary Air System Pre-heated air enters the stove through jets in the 5 special cast iron heat sink at the rear of the firechamber. This ensures a much 4 longer, cleaner burn from the Graphite 10 even in the latter stages of fire cycle 3 4 Airwash System Part of the secondary air control system which diverts pre- heated air down along the front of the glass to burn off 1 unwanted dry sooty and help keep it clean 5 Convection System 5 Draws in air at the rear base, heats it and then 2 convects it from just below the front of the lid.

3 GENERAL DIMENSIONS

All dimensions in millimetres

4 TECHNICAL DATA SMOKELESS FUEL –ANCIT GENERAL SPECIFICATION Continuous use: Model Name Graphite 10 Nominal Heat Output 11.7 kW Model Number GR910 Refuelling Interval 4.0 hrs Overall Height 735 mm Efficiency (net) 73.6% Overall Width 605 mm Mean CO Emission (at 13%) 0.24% Overall Depth 494 mm Mean Flue Temperature 404ºC Net Weight 151 kg Flue Gas Mass Flow 7.6 gs Tests at nominal output, burning both CPR DECLARATION OF PERFORMANCE wood logs and mineral fuel, were The materials, design, construction and carried out with a flue draught of 12 Pa. operating instructions, as well as the CE marking, meet or exceed the EN13240 MINIMUM DISTANCES TO Type Test requirements for this type COMBUSTIBLE MATERIALS of appliance. Data derived from Kiwa Rear 600 mm GasTec BS EN13240: 2001 tests Sides 600 mm

BURNING WOOD LOGS FLUE (intermittent use): Flue configuration top or rear Nominal Heat Output 10.0 kW Flue pipe diameter (6”) 150 mm Refuelling Interval 1.0 hr Height to centre of rear flue 560 mm Efficiency (net) 80.3% From centre of top flue to back 168 mm Mean CO Emission (at 13%) 0.14% Minimum flue height Mean Flue Gas Temperature 348ºC from top of stove 4500 mm (15’) Flue Gas Mass Flow 5.7 gs Recommended flue draught 12 Pa

SMOKELESS FUEL –ANCIT FUEL REQUIREMENTS Intermittent use: Wood Logs: Nominal Heat Output 11.0 kW Moisture content <20% Refuelling Interval 2.0 hrs Maximum Log Length 450 mm (18”) Efficiency (net) 71.9% Maximum Fuel Load 4.15kg (9 lb 2 oz) Mean CO Emission (at 13%) 0.26% Multi Fuel: Mean Flue Gas Temperature 418ºC Authorised Smokeless Fuels Flue Gas Mass Flow 6.7gs Recommended Fuel Load 2.78 kg (6lb 2 oz) See www.hetas.co.uk for approved fuels

5 INTRODUCTION PACKING LIST Thank-you for purchasing the As soon as you receive your new stove Graphite 10 stove. We are confi dent please check that you have a full set of that with its state-of-the-art components as set out in the list below. and convection In the unlikely event of a shortage, technology it will warm your home please report this immediately to the even on the coldest winter days dealer you bought the stove from. and provide you with many years of Never attempt to operate the stove with pleasurable heat. missing or damaged components. Before you install or operate your Product Information stove however, please read this 1 Instruction Booklet booklet which contains important 1 Warranty Card safety advice as well as instructions Stove Components which will help you make the most 1 Stove Lid of your new stove. 1 Handle Cover All users of this stove should be 1 Handle Cover Securing Bolt aware of the contents of this 1 Log Retaining Bar handbook. If other people are going 1 Flue outlet blanking plate to operate the stove then please Equipment keep this booklet handy so that it 1 Ashpan can always be quickly referred to. 1 Operating Tool Never let anyone use the stove who Tool Bag is unfamiliar with its correct 1 Safety Mitten operation. 2 Spare Glass Retaining Clips 2 Spare Glass Retaining Clip Screws 1 Spare Rope Seal (for door) ! 1 Allen key (for door hinges) WATCH OUT KILLS MONOXIDE

6 INSTALLATION Northern Ireland Building Regulations REGULATIONS (Northern Ireland) 2000 / Amendment 2006 / Amendment No 2 2006 You must ensure that your stove is www.buildingcontrol-ni.com installed by a recognised competent person who is appropriately qualified in Isle of Man Building Regulations the installation of stoves and that the (2007) – Isle of Man installation complies with all local, www.gov.im national and European building Republic of Ireland NB A new regulations. Document J – Heat Producing In the UK we strongly recommend Appliances will be published in using a Hetas registered installer (www. September 2014 with new legal hetas.co.uk) and in Ireland a registered responsibilities for the installer and installer from INFO – the Irish homeowner including the mandatory Nationwide Fireplace Organisation fitting of CO alarms. (www.fireplace.ie). www.environ.ie The installer should refer to the current Other Information Points issue of British Standard BS 8303, Code Soliftec For additional useful of Practice for installation of domestic information and links to the heating burning solid mineral fuel, the government websites above, including current issues of British Standards BS informative downloads, visit EN 15287-1:2007 design, installation www.soliftec.com. and commissioning of chimneys (www. The Solid Fuel Association website hetas.co.uk/professionals/standards), as is also a very good source of practical well as Building Regulations, Local information and downloads Authority Byelaws and other www.solidfuel.co.uk. specifications / regulations as they affect the installation of the appliance. The British Flue and Manufacturers For further information please consult: Association website www.bfcma. England & Wales Building Regulations co.uk, produces a number of authorita- Document J (revised October 2010) – tive and informative download guides Combustion Appliances and Fuel to flues and chimneys for solid fuel Storage Systems stoves. www.planningportal.gov.uk Scotland Building Standards (2001) Domestic www.sbsa.gov.uk

7 IMPORTANT SAFETY ADVICE • To ensure your safety make sure that your stove’s installation complies with • Ensure that an approved carbon all local building regulations’ ventilation monoxide detector (BS EN50291:2001) requirements. Low energy houses have is fitted in the same room as the stove. their own particular requirements and It should be powered by a battery these should be strictly adhered to. designed for the working life of the alarm. Please note that since October • Do not use flammable liquids to ignite 2010 this is now a requirement under the fire. In the confined space of the UK Building Regulations. firechamber there is a real potential to cause a life-threatening flash flame or • External surfaces including the fire- explosion. chamber door and operating handles, windows, flue pipes and stove • Never over-fire the stove. If any bodywork will become extremely hot. external parts of your stove glow red Always use the tool provided and avoid during operation then immediate action touching these parts of the stove should be taken to reduce the supply without proper protection, such as heat of air to the firechamber through the resistant gloves or other protective aids. Primary and Secondary air controls which should quickly limit the intensity • Potentially combustible material or of the fire. objects such as soft furnishings should never be left on or near any of the • This stove is CE approved and tested stove’s hot surfaces. Ensure that wood to EU EN13240 standards in Holland supplies and log baskets are kept at a by SGS (www.sgs.co.uk). Alterations safe distance from the stove. to its construction could be potentially dangerous and will also render your • Never leave children unattended in product warranty void. the room where your stove is being operated. Ensure that children are • Do not use aerosol products in the aware of the potential danger and vicinity of the stove when it is in use. make sure that they keep clear of the • Check and clean the stove’s flue way stove when it is in operation. Where and the top of baffle plate regularly children, the elderly or the infirm are to help avoid potential blockages (see present always use an approved safety page 34). fireguard (BS6539) to prevent accidental contact with the stove. • Clean your chimney regularly (see page 34). • This stove should not be fitted in a room with an extractor fan (eg kitchen) For more information on stove as this will adversely affect the air safety please visit quality in the room and could be www.stovesafetyfirst.com dangerous for the room’s occupants. It will also starve the stove of combustion air and reduce the stove’s efficiency.

8 ASSEMBLING THE STOVE that it has not moved. This is a heavy metal plate which sits at an angle. The Your new Graphite stove is extremely base of this plate should sit securely on heavy. Always handle with care and top of the tertiary air channel on the make sure that you have additional back wall with retaining lips on the strong help when you move it. baffle plate fitting over the tops of the The door and door handle, should side firebricks. It is best to fully not be used to grip the stove as they familiarise yourself with the baffle could be damaged from supporting the plate’s correct location by practising stove’s weight. Items, such as the lid removing it and re-fitting it prior to and fuel retaining bar, can be removed installation as you will need to regularly to help reduce the weight. Under no check the top of this plate and the circumstances should the door be access to the flue way to avoid potential removed as this will invalidate your build up and blockages. Graphite Warranty. To remove the baffle plate firstly remove Unpack the firefence or log bars. Then use both Remove your new stove from its hands to push the baffle upwards from recyclable packaging. Retain this until the middle to clear the retaining lips, the stove is installed and is fully then simply drop it down to one side operational. Unfasten retaining wires and carefuly manoeuvre it from the and remove any components, including firechamber. Once you know how to do those inside the ash pan, from inside this it is very easy. See page 34 the stove Handle Assembly Inspect Thread the split washer along the Please inspect the stove to check that it handle bolt. Feed the bolt and washer has not been damaged in transit – through the handle grip. Use a Phillips never attempt to install a stove which crosshead screwdriver to attach the has been damaged. If damage is assembled grip to the door handle suspected then report this immediately clamp mechanism on the door, being to your stove dealer careful not to over-tighten. Check List Moving the Stove Study the component packing list on Always lift the stove to position it. page 7 and make sure that you have Alternatively place the stove on heavy all of the components listed before duty plastic sheeting or thick floor proceeding. Some components are covering to finally manoeuvre it. Ensure contained within the ash pan decorative surfaces, such as ceramic or laminate flooring, as well as the hearth, Baffle Plate are all adequately protected from Check the position of the baffle plate scratches. inside the ‘roof’ of the stove to ensure

9 FLUE OPTIONS The GR910 stove can be configured for a 150mm (6”) top or rear flue outlet. Under no circumstances should the flue pipe diameter be reduced from 150mm (6”) as this could be extremely dangerous. Remember a top flue outlet will always be the most efficient choice if it can be undertaken safely. Top Flue Outlet Your Graphite stove should already be factory configured to take a top flue outlet with the flue For a top flue outlet the aperture should collar fixed in position as shown above already be open on the top of the fire- chamber bodywork and the flue collar fitted at the factory. On some models the flue collar may be contained in the ash pan, in which case, remove the loose fitting lid by pulling it forward and lifting it upwards. Attach the collar using the two bolts supplied. Ensure that a good seal is made between the firechamber surface and the gasket on the flue collar – use fire cement if necessary. If using the rear flue option then the rear heat shield / Convection Scoop should be removed to Re-attach the lid, ensuring it is pushed expose the rear flue outlet blanking plate towards the back of the stove and ‘locks’ securely against its locating lugs. When the lid is properly located the flue collar should be perfectly central in the lid aperture. The flue pipe can then be fitted through the lid into the collar. Again, neatly apply a seal of fire cement and / or fire rope to ensure an air-tight connection. Avoid getting fire cement on the paintwork by masking the immediate working area. Any excess fire cement The flue and blanking plate are then swapped should be removed immediately. over. Be careful to ensure good air-tight seals are maintained on the new attachments – use fire cement if necessary

10 Rear Flue Outlet For a rear fitted flue, remove the heat shield / convection scoop to gain access to the rear flue outlet and remove the rear outlet sealing plate. See overleaf. Use the correct sized allen key or ‘hex- head’ screwdriver to avoid damaging the bolts which will be re-used. Once the two bolts are undone on the blanking plate you may have to prise this away very gently to avoid |damaging the gasket. Seal the gap between the Remove the loose fitted stove lid by flue pipe and panel pulling it forward slightly and lifting it upwards to clear the top-fitted flue collar. Undo the two bolts on the flue To maintain good convection it is essential that the collar and re-attach this to the rear flue gap between the flue pipe and the cut-out on the heat shield is sealed by either using fire rope and / outlet ensuring that there is a good air- or fire cement. tight seal between the flue collar gasket and the bodywork. Use fire cement if convection scoop. The cut out can be necessary. Now re-fit the rear blanking easily removed by using a junior hack- plate to seal off the top flue outlet. Do saw blade to cut through the 4 small not use the decorative lid blanking plate retaining links. Re-attach this to the rear for this. Make sure you maintain a good of the stove ensuring the rope gaskets air-tight seal. maintain a good seal. For effective The decorative lid blanking plate convection ensure that a good seal is supplied with your new Graphite stove also made between the rear fitted flue will be contained in the ash pan. This pipe and rear heat shield / convection should be attached to the lid using the scoop, either by using a rope seal gasket bolts supplied. This makes a discreet (not supplied) or fire cement (or both). flush fitting closure of the lid aperture IMPORTANT When using the rear flue and does not need sealing with fire option never light or operate the stove cement. Re-attach the lid, ensuring it is without its loose fitting lid securely pushed towards the back of the stove located in the correct position. and ‘locks’ securely against its locating lugs. When the lid is properly located it Your stove is now ready for installation. should sit squarely on top of the stove and only be able to be moved forward. Next remove the pre-cut flue outlet shape on the rear heat shield /

11 YOUR LEGAL OBLIGATIONS Further information on the IF YOU LIVE IN A UK SMOKE requirements of the Clean Air Act can CONTROL AREA be found at the following website: www.smokecontrol.defra.gov.uk. The Clean Air Act 1993 Your local authority is responsible for and Smoke Control Areas implementing the Clean Air Act 1993 Under the Clean Air Act local including designation and supervision authorities may declare the whole or of Smoke Control Areas and you can part of the district of the authority to be contact them for details of Clean Air a Smoke Control Area. Act requirements. It is an offence to emit smoke from a chimney of a building, from a or from any fixed boiler if located in a designated Smoke Control Area. It is also an offence to acquire an ‘unauthorised fuel’ for use within a Smoke Control Area unless it is used in an ‘exempt’ appliance (‘exempted’ from the controls which generally apply in the Smoke Control Area). The Secretary of State for Environment, Food and Rural Affairs has powers under the Act to authorise smokeless fuels or exempt appliances for use in Smoke Control Areas in England. In Scotland and Wales this power rests with Ministers in the devolved administrations for those countries. Separate legislation, the Clean Air (Northern Ireland) Order 1981, applies in Northern Ireland. Therefore it is a requirement that fuels burnt or obtained for use in smoke control areas have been ‘authorised’ in Regulations and that appliances used to burn solid fuel in those areas (other than ‘authorised’ fuels) have been exempted by an Order made and signed by the Secretary of State or Minister in the devolved administrations.

12 RECOMMENDED FUELS – the time between refills. All of this is providing it is fully seasoned wood. The Graphite 10 GR910 stove lets you burn wood in non-Smoke Control Areas Never use wet or unseasoned (green) and only approved smokeless multi wood as this will cause nuisance smoke fuels (not wood), in Smoke Control and a very disappointing fire. Areas. It must, at all times, be operated It could quickly result in the build up of in accordance with the instructions to soot and creosote which, because of minimise the amount of smoke the higher temperatures of stove flue produced. , could easily cause a flue or The following fuels are approved by chimney fire. In addition, burning wet Graphite Stoves for use in the GR910: wood creates other environmental problems, a less efficient fuel economy • Wood Logs Only ever use dried, fully and can eventually clog your flue seasoned chopped wood logs with a system and cowl. It will also reduce the moisture content of less than 20%. effectiveness of the stove’s Airwash Wood which is well seasoned makes system thus causing staining and a distinctive ‘clack’ rather than a dull blackening of the glass. ‘thud’ when knocked together. It will Wet or unseasoned would produces the also feel much lighter than an following poor performance: unseasoned log. Other indicators include bark peeling away and cracking • Hard to light fires and splitting around the outside. • Fires that are difficult to keep going Ideally wood should be seasoned or to keep burning well outdoors for between 18 to 24 months • Smoky fires with fewer flames which – the harder the wood then the longer are also of a dull orange colour the seasoning. It should be stacked off the ground with plenty of space • Increased dense grey / blue smoke between the logs to allow air from the chimney movement and with the top covered • Shorter burn times to keep rain and snow out. Seasoned • Low heat output wood will give you approximately 50% more heat output than the equivalent • Dirty glass and firebricks unseasoned log. • Excessive and rapid creosote build-up Most types of hardwood, for instance in the flue system and chimney Ash (generally regarded as the best), • Unpleasant smoky smells both inside Birch, Beech, Oak and Elm can be used. and sometimes outside the house However, avoid woods with a high Manufactured or finished wood resin content. As a rule of thumb, the products, such as plywood and heavier the wood, then the greater the chipboard, must also be strictly avoided heat output and the longer burn time because of the high chemical adhesive

13 content used in their production which PROHIBITED FUELS will also leave harmful residue inside the Never use your stove like an incinerator. stove and flue system. Burning prohibited ‘fuels’ is an offence For more information about wood fuel in a Smoke Control Area and could visit the DEFRA funded National Energy create nuisance smoke which is also an Foundation website Logpile at offence in non-Smoke Control Areas. www.nef.org.uk/logpile. Burning the following ‘illegal’ materials • or Turf Do not use in a Smoke could also damage your stove and flue Control Area. Peat is an excellent system, as well as render the product cost-effective fuel alternative and warranties on the stove and flue system provides a similar calorific heat output components void. to wood but has a higher ash content • Petroleum Never burn so that you will be required to empty petroleum coke as this burns at a very the ash pan more often. It’s also clean high temperature and its continued use and easy to handle with low will almost certainly cause irreparable atmospheric emissions. damage to components such as the • Multi Fuels (Other than wood or grate, baffle plate and fire bars. peat). Only burn Approved Smokeless • Bituminous House is not Fuels in a Smoke Control Area. Use solid recommended because it produces fuels which are recommended and excessive soot deposits, which is not approved for use in stoves. good for the environment, and also If you cannot burn wood then we considerably increases the need for always recommend burning a smokeless cleaning the stove and flue system. alternative as this is better for the stove • Household Rubbish Printed matter and flue system as well as the (excluding very small amounts of environment. There are many different newspaper for starting the fire), brands of high quality smokeless coal plastic, rubber, lacquered or nuggets available in the UK and your impregnated wood, plywood, local fuel merchant, preferably a chipboard and household rubbish, such member of the Approved Coal as milk cartons, should also be avoided. Merchants Scheme, will be able to During combustion some of these advise you on those suitable for multi materials may develop substances fuel stoves. You can also find out more which could be hazardous to your about the various fuel types by visiting health and be harmful to the www.hetas.co.uk and environment. www.solidfuel.co.uk. • Flammable Liquids Never use methylated spirits, petrol or other highly inflammable liquids for lighting the fire as these could cause an explosion in the confined spaces of the firechamber.

14 UNDERSTANDING HOW IMPORTANT: FIRST FIRES DIFFERENT FUELS BURN Use smaller and shorter ‘gentle’ fires Wood and solid fuels (multi fuels) burn the first five or six times that you fire up in different ways and you will need to the stove, making these progressively understand these differences if you bigger, as this will avoid any potential want to get the best out of operating thermal shock and allow the steel and your stove. cast iron components to ‘acclimatise’ with each other. Allow the stove to fully Basically solid fuels need a flow of cool down between these fires. combustion air through the bottom grate whereas wood does not require When first using the stove it is normal this as its combustion air can be taken to experience paint fumes or see light from above the grate. Wood always smoke rising from some of the stove’s burns best on a bed of its own embers painted surfaces. During this stage and shouldn’t need to be riddled. On ensure that the room has additional the other hand, solid fuel requires ventilation by opening doors and riddling to maintain an adequate air windows to minimise any adverse flow from underneath the grate. effects. Your new stove can burn very well, The hotter you burn the stove the more or very poorly, depending on how you intense these fumes will be, which is light the fire, how you refuel the fire, one of the reasons that we advise that and, of course, the type and quality of you use smaller fires to start with. Every the fuel that you are burning. A flue time the stove reaches a new higher temperature gauge and log moisture temperature it may still be possible to meter are cost-effective investments smell these fumes or see some gentle and are highly recommended if you smoke until the paint work is fully want to maximise the efficiency of your cured. stove and fuel. If smoke and fumes persist do not use Wear protective gloves when loading a the stove and immediately consult your burning stove and place logs and other installer, as this may indicate that there fuels precisely where you want them by could be a possible problem with the using heat-resistant tongs. Always open flue system or installation. the stove door gently to avoid unnecessary air turbulence which could cause ash or small lighted embers to be drawn from the firechamber and beyond the protective hearth. Never operate the stove without the fire fence (or log guard) in position. The stove is not designed to be operated with the door open.

15 BURNING WOOD LOGS A Kindling This is generally finely chopped wood, approximately 5 to As previously stated wood burns best 10mm thick (1/4” to 1/2”) from your on a bed of its own embers which also supply of logs. Alternatively use dried forms a barrier that reflects heat and twigs or small branches which have also protects the fire grate from being been fully seasoned damaged. You can therefore leave a bed of ash in place to create a layer of B Lighting Logs These are slightly approximately 25mm (1”), only bigger diameter logs, approximately occasionally removing the surplus ash. 25 to 50mm (1” to 2”) The end grain of the wood produces C Refuelling Logs These should be more of the remaining moisture and approximately 75 to 100mm thick (3” gases so whenever possible point the to 4”). Bigger logs should be split down log ends away from the glass to help to this size keep the glass clean. Lighting a Wood Fire Fuel Load The logs should be The main difference between smoke approximately 325 – 350mm (13” – and flame is temperature, so when 14”) long and a typical fuel load should lighting a fire you need to get the weigh 1.5 – 1.75kg (3.3lb – 3.8lb). temperature in the firechamber as high To get the best out of your stove, as possible as quickly as possible. This ideally you will need three different is also critical in creating a good ‘draw’ thicknesses of wood log as you build within the flue system, especially when the fire through each lighting phase: it is particularly cold outside. When flue gas temperatures are below 120°C, creosote tars form within the gases and the fire will be smoky and burn with a dull orange flame. Burning the stove like this for a sustained period will create unnecessary smoke and not be good for the chimney or flue system. 1 The Lighting Phase C For best results: B Primary Air – fully open Secondary Air – fully open A Door – slightly ajar (optional)

The recommended maximum fuel load: Photo Avoid trying to light the fire with shows a typical loosely stacked fuel load of excessive amounts of paper as this approximately 1.75kg of fully seasoned wood logs has a very high ash content which can approx 350mm (14”) long by 75 – 100mm thick ‘smother’ the ash bed. If you have good dry kindling or sticks then paper should

16 2 The First Refuel Phase For best results: B After 10 minutes Primary Air – close completely Secondary Air – fully open Door – closed Once the embers are starting to glow and the flames start to calm down the first refuelling can take place. For this A stage use slightly larger pieces of wood than the lighting wood – but smaller than the main refuelling wood in the next phase. The reason for this is that Use the tool provided to adjust the Secondary air control A – moving it to the left hand side will the embers from the kindling wood are reduce the air supply and ‘slow’ the fire down. B small and will not hold a high is Primary air – move clockwise to close temperature for too long. If unnecessarily large pieces of wood not be needed at all. are placed on the embers at this stage and do not ignite well there is a risk The size of the logs used at each stage that the firebox will cool down and the is also important. If the kindling wood is wood start to smoke. When the first too large this will not light well and will refuelling wood is burning well (say, be slow to get started. Two handfuls of after about 10 minutes from the start) smaller pieces of kindling (equivalent the Primary air can be completely shut. to the weight of typical log) layered in a criss-cross or ‘wig-wam’ and a small 3 The Main Firing Phase firelighter will get the fire well For best results: established and up to operating After 17 or 18 minutes – temperature quickly. Secondary Air – adjust to suit If you feel you have a weak chimney Primary Air – remains closed draught, then keeping the stove door Door – remains closed slightly ajar for the first 10 – 15 Once the embers of the first refuel minutes will assist, after which it should phase are glowing then these can be be closed. This will also help prevent the evenly spread with a poker or build-up of condensation on the door companion tool and the main glass until the glass warms up, refuelling wood can be quickly set. especially if you have not used the stove Wood burns best if the flames have for a few days. other wood to ‘play off’. For example a During the lighting phase the Primary single dense piece of wood or log will and Secondary air settings on the stove not burn as well as 2 or 3 smaller logs should be fully open. of equivalent mass. The more contact

17 are the better the wood is burning. If the log surface is predominately black and / or the flames are a dull orange then there is still some time to go before the fire is operating at full Maximum height of wood fuel load temperature. Never leave the stove unattended after refuelling until the flames are well established on the new logs. Always load onto a bed of hot embers. Once the fire is established the flame pattern can then be adjusted to your requirements with the Secondary air Maximum fuel load: This should never be higher than the lowest part of the logo circle in the (Airwash) control. tertiary air plate at the back of the firechamber Getting the balance right between a as shown. gently burning stove and one that is burning too slow, creating smoke and the wood has with each other piece, causing the Airwash to fail and the hotter the embers will be. 3 or 4 consequently the glass to stain is very logs tightly packed to each other will much a matter of trial and error. If you burn longer but at a lower temperature are burning well-seasoned wood then than loosely criss-crossed logs. a quick ‘blast’ of the stove operating at Approximately 1.0 to 1.5kg of wood ‘full throttle’, with Secondary and logs can be added at this stage. Be Primary air fully open, should quickly careful not to add too many logs as burn off any deposits left from any they may ‘smother’ the fire. Try to avoid slower burning phase. setting the ends of the logs pointing 4 Refuelling towards the glass as this can cause For best results: Just before you refuel – staining which the Airwash may find Primary Air – fully open difficult to remove. Secondary Air – fully open Only reduce the Secondary air control After loading and when new fuel is when the wood has ‘carbonised’ and burning well – the fire is burning at a high Primary Air – close completely temperature. This is when the ash on Secondary Air– adjust to suit the burning wood looks light grey and Regular, smaller loads are better virtually covers all of the wood. A flue because they keep the firechamber at a temperature gauge will be invaluable. higher temperature, without over-firing You will be able to tell when the stove it. The higher operating temperature is at this stage by studying the colour of helps prevent nuisance smoke and the burning surfaces – the ‘lighter’ they sooty deposits.

18 Never overfill the firechamber and also to avoid overloading the firechamber. avoid over-sized pieces of wood which Operating in a Smoke Control Area will ‘slow’ the fire down at the start but then could lead to over-firing. To meet your legal obligations when operating this stove in a UK Smoke Before refuelling open the Primary and Control Area it must be operated Secondary air supply so that there is a correctly to minimise the amount of good strong fire so that the embers are smoke it produces. glowing red which will help the new fuel to start burning quickly. This will • Burn only dry fully seasoned wood also ensure that there is no build-up of with a moisture content of less than harmful gas which could be released 20% (or approved smokeless solid fuels). into the room when the firechamber • Or burn Approved Smokeless Fuels door is opened. • This instruction book should be left Rake the embers and spread them out with the end-user. to make an even bed. You may need to add some kindling to re-establish the fire. Add the new wood as before ensuring that the logs are not tightly packed. Newly refuelled wood always requires some additional air so make sure the Secondary air is back in the fully open position after refuelling. Do not adjust the Secondary air until the fire is burning well and you can see bright yellow vigorous flames. Once the fire is established, usually after about 5 minutes, close the Primary air The recommended maximum fuel load: Photo and adjust the flame pattern again to shows a typical loosely stacked fuel load your requirements with the Secondary air (Airwash) control. 4 Adding Smokeless Nuggets If you prefer, you can also add some smokeless mineral fuel at this stage to prolong the life of the fire for overnight burning or to give additional heat when it is particularly cold. You may also need to re-open the Primary air to encourage the non-wood fuel to burn effectively depending on the load. Be very careful

19 BURNING MINERAL FUELS maintain the temperature inside the Do not use in a Smoke Control Area firechamber. At the beginning of the unless it is an Approved Smokeless Fuel lighting stage the grate should always (see www.smokecontrol.defra.gov.uk). be completely clear. Mineral fuels require much more air Light your fire in the traditional way from below the fire for combustion with a small wood kindling fire and than wood. This means (depending on small amounts of your choice of mineral your chimney / flue draught) that fuel placed lightly on top making sure Primary air is generally needed to leave plenty of air space. Once the throughout all of the burning phases. mineral fuel is burning well add more The Primary air should be fully open at fuel until a there is a good bed of burn- the start of the lighting phase. ing fuel. Avoid stacking too much fuel against the back and sides of the stove as this could potentially overheat the metal components and cause permanent damage. Ideally, when fully burning the fire should look like a shallow dome. When burning good quality mineral fuels the Airwash system (Secondary air) should not be needed to keep the glass clean, therefore this can be reduced. The Primary air control should then be used to adjust the flame pattern. You may find that a combination of subtle adjustments to both Primary and The recommended maximum multi fuel load: Secondary air controls could best suit Photo shows a typical fuel load of approximately your individual requirements. 1.75kg of approved smokeless nuggets When refuelling it is better to use smaller fuel loads more often which Burning mineral fuels also requires the will provide you with a cleaner, more grate to be riddled to clear ash so an efficient burn. Just before refuelling, adequate supply of Primary air can flow riddle the embers to help clear the through it to the fuel load. How much ash build-up and re-establish the air you need to riddle is very much a passage underneath the mineral fuel. matter of trial and error depending on Spread the embers evenly with a poker. the fuel type and burn rate. Always use a heat resistant tool such as a poker Again, open the Primary air to maximise from a companion set to riddle and the heat in the remaining fuel so that do this as quickly as possible to help when the new fuel is added it can get

20 quickly established without ‘damping’ SOME SIMPLE TIPS the fire. 1 When refuelling use small regular Re-adjust the air settings once all the loads as this will produce a more fuel is burning normally. efficient and cleaner burning Remove the multi fuel ash by emptying performance. the ash pan regularly – at least once a 2 If you have inadvertently let the fire day. Do not let the ash build up burn down so that there are just a few under the grate as this will create a burning embers then avoid reloading strong hot spot which could eventually with large ‘cold’ logs as the fire will be warp or burn-out your grate. very slow to re-establish itself, possibly even going out as the new load reduces the existing fire’s access to a sufficient supply of combustion air. 3 Avoid burning large amounts of wood with the Secondary air supply turned down as this will reduce the effectiveness of the Airwash system producing dirty glass, as well as excessive smoke and a potential build- up of creosote tars. 4 Burn on a high output for approximately 30 minutes each day to ‘burn off’ any potential soot and creosote build-up – but be careful not to over-fire the stove. This is particularly important if you regularly burn low for long periods such as overnight burning. 5 Bright vibrant flames and a clean firechamber indicate that your stove is operating well. Lacklustre dirty orange flames indicates a poor performing stove which will produce excessive smoke and little heat – see the Troubles- shooting section on page 31. 6 Never overload the stove – it will be smoky and inefficient as well as very slow to establish a good burn and could possibly eventually over-fire.

21 REMOVING ASH limit the Primary air flow and cause excessive heat build-up which could Wood will produce a lot less ash than eventually warp or burn out the grate. multi fuels and it would not be unrealistic to expect to empty the ash Locate the operating tool in the slot at pan every two or three days, depending the front of the ash pan to make a on the fuel loads and operating times. handle and lift the pan from the stove. Remember, you do not need to riddle For safety reasons ash should be wood ash during firing, but possibly removed when the stove is cold. If this only at the start when some Primary air is not always possible then extra care is needed to aid the initial combustion. should be taken and decorative and Wood ash can be composted and combustible surfaces, such as laminate recycled in the garden. floors or carpets, should be protected against potential accidental spillage. Remember, even if the stove appears to be cold the ash could still be hot with the possibility of hidden live embers. Protective gloves should always be worn and the refuse ash placed in a non- combustible container. As you remove the ash from your home ensure that it is covered to protect it from any draught or wind which could blow the ash out of your container. All of this becomes second nature once you have used your stove for a few days.

The forked end of the multi-purpose tool is inserted underneath the ash pan handle grip as shown above to create the ash pan handle. Always protect floor coverings from potential fly-ash

However, if you intend to burn multi fuels then you should expect to empty the ash pan at least once a day, again depending on the number of hours you burn the stove. Using a poker, riddle any ash or embers to help clear the grate. Riddling allows the ash to fall into the collection pan below the fire bed. The ash pan should never be allowed to over-fill as this will

22 INSTALLATION B CHECK-LIST This information is intended to outline E E the general principles of installing your stove. However, as each installation will STOVE A A vary and must comply with local, national and European building H regulations, which could be different HEARTH C from country to country, it is DOOR unfortunately not possible for these guidelines to be comprehensive. D COMBUSTIBLE FLOORING • Legal Requirements Please note that, not only is it a legal requirement to ensure that your stove installation complies with all applicable building regulations, it is also a requirement of your Warranty that the stove is installed by a competent person such as a Hetas J or INFO registered installer who will be F fully aware of any building and safety regulations which apply to stove installations in your location. Stove Location Checklist G • The existing constructional hearth (the main part of the hearth) is suitably constructed and is of a thickness that conforms to all applicable building H regulations. I • The back hearth (the part of the hearth that the stove generally sits upon A Minimum Air Space: Sides 150mm (6”) and which is usually within the B Minimum Air Space: Back 100mm (4”) fi replace recess or opening) is also C Minimum hearth from stove front: 225mm (9”) suitably constructed and conforms to all D or at least 50mm (2”) beyond door swing applicable building regulations. E Fireplace walls minimum: 75 mm (3”) thick • The superimposed hearth (the thinner, F Minimum Height from lid to lintel: 300mm (12”) usually decorative surface, which sits on G Ideal aperture height: 1200mm (48”) the constructional part of the hearth) is H Minimum to combustibles: 600mm (24”) suitably constructed and conforms to all I Minimum hearth depth: 28mm (approx 1”) applicable building regulations. J We do not recommend combustible mantlesw

23 • The fireplace recess or opening is tested prior to installation. suitably constructed and conforms to • The proximity of all combustible all applicable building regulations and materials to the intended stove can accommodate the stove along with installation conforms to the minimum the safe minimum operating distances requirements outlined within this required (see page 6 and 23). handbook (page 6) as well as local, • Any adjacent walls, next to which a national and European building free-standing stove is installed, are of regulations, whichever is the greater. A a suitable thickness and are of non- combustible material is anything which combustible material and conform to can burn once it gets hot enough and all applicable building regulations. includes skirting boards, wooden fire • The air supply is sufficient for full surrounds, wooden mantles, wallpaper, combustion of the stove’s fuel and fabrics and floor coverings. Remember the health and safety of the room’s these materials could be concealed occupants. Any extractor fans inside behind other materials which on the the room should be removed or surface may appear to be non- permanently disabled. combustible, for example, stud partitioned walls. Note that in the UK all stoves above 5kW output require a non-closable GENERAL GUIDELINES dedicated air supply within the room Please refer specifically to current which must conform to applicable building regulations which apply to your building regulations. In post 2008 country or region (see page 8). Adopt homes all stoves – whatever their out- whichever provides the highest / safest put, now require an air vent. There are margin. no exceptions to this rule. The Hearth The hearth should be The GR910 has been officially rated made of solid non-combustible at 11.7kW output when burning material, set on a firm and level base smokeless coal (Ancit) and therefore and should be at least 125mm (5”) your air supply calculations should be thick. This can include the thickness of based on this figure, irrespective of any non-combustible floor under the whether you only intend to burn wood. hearth or non-combustible decorative • The chimney is of sufficient height, surface. It must be capable of is suitably constructed and is in good supporting the weight of the stove condition and conforms to all applicable (when loaded) along with any attached building regulations regarding stove flue pipes which bear down on the installation. The minimum flue height stove. This hearth must conform to required for the Graphite 10 is 4.5 local building regulations which may metres from the hearth to the top of vary from country to country. the chimney terminal. In England and Wales there is a • The chimney has been swept and minimum requirement for the hearth

24 to project 500mm (20”) in front of any 100mm (4”) from the back of the stove brick or stone recess and 150mm (6”) and 150mm (6”) at either side with at at each side of the recess. For a least 300mm (12”) from the top of the free-standing stove the minimum stove. Ideally, the overall height of the hearth size should be 840mm by fireplace aperture should be at least 840mm (2’10” by 2’10” approx) and 1200mm (4’) high. should provide the minimum clearances Providing adequate air space around for the stove which are outlined in this the stove will allow the stove to handbook. The hearth should extend radiate heat and circulate warm air by a minimum of 225mm (9”) from around the room. It will also prevent the front of the stove (which includes structural damage to the walls and the edge of the ash lip). As a general potentially damaging over-heating of rule it is best to extend the hearth to at the stove. If it is not possible to least 75mm (3”) beyond the furthest maintain these spaces they could be out-swing of the stove door to avoid reduced to 100mm (4”) at the sides but any potential live ash held on the door only if this can be compensated with falling on to combustible flooring or twice the equivalent air space at the floor coverings. If the top of the hearth top of the stove and the non- and any combustible floor coverings are combustible wall parts are at least level with each other then a retaining 200mm (8”) thick. fender should be fitted to warn occupants of the hearth area. Walls adjacent to free-standing stoves Alternatively, a 28mm (1.1”) change in should be made of non-combustible level provided by a decorative non- material and be a minimum of 200mm combustible material such as stone, (8”) thick. marble, granite, ceramic tiles etc could Flue Draught The minimum flue be used. draught requirement for the Please note that some materials, such GR910 is 6.2g/s (wood) and 7.6g/s as marble, may not be suitable when (smokeless fuels). used as a single sheet and will need to The Chimney, Flue and Flexible be pieced together to allow for Liners Other appliances should not expansion from the heat of the stove. share or be connected to the same flue Your stove dealer or installer should be system or chimney. able to advise you about this. If you are using an existing chimney The ‘Fireplace’ The stove can be sited and it has been checked for condition within a brick or stone fireplace recess and suitability (see below), in the or used free-standing. The fireplace side interests of safety you must ensure that and rear walls should be at least 75mm it is swept before the stove is installed, thick and made of non-combustible even if it has never been used or you brick or stone. In a fireplace setting you intend to use a flexible liner. To find a should allow a minimum distance of local registered sweep visit The National

25 Association of Chimney Sweeps at whole of the chimney / flue system. In www.chimneyworks.co.uk or the any event we would recommend that, Guild of Master Chimney Sweeps at where possible, the connecting flue www.guildofmasterchimneysweeps. pipe features at least one easily co.uk. accessible inspection hatch near the top The recommended minimum height of the stove and that any bends which for the chimney / flue system from the have been used also have inspection top of the hearth base to the top of the hatches, irrespective of any other chimney terminal is 4.5m (15’). If this is hatches in the system. not possible then a ‘spinner’ type cowl, Since stoves create flue gases at a much to compensate for the potential limited greater temperature than those draught, should always be specified and produced by an open fire or gas specialist advice sought on the correct appliance it does not necessarily follow type. that your chimney will function The Graphite 10 features optional top adequately (or safely) when your new or rear 150mm (6”) diameter flue stove is installed. The best way to outlets. Under no circumstances should ensure that you have a fully functioning the stove’s 150mm diameter flue be flue system is to fit an approved flexible reduced in any part of the flue system multi fuel flue liner. as this could cause a build-up of Current building Regulations in England dangerous gas. and Wales do not yet automatically A free-standing stove will generally require an existing chimney to be lined require the flue to exit the room either when a new stove is fitted. However, through the ceiling, roof or wall. Graphite strongly recommend fitting a Therefore such installations require liner for the following reasons: a specialist knowledge of building • A flue liner is a major ‘quantifiable’ regulations and approved flue component in a total and fully components which, unfortunately, is functioning flue system. As such it will beyond the scope of these guidelines. provide a consistent flue draught from In this instance always consult an the stove through to the chimney approved installer who has experience terminal and when back-filled with of this type of installation. vermiculite will deliver much needed When your new Graphite stove is insulation to keep flue gases as hot as installed it should be possible to sweep possible which will help minimise the the chimney through the stove by amount os smoke produced. It will simply removing the baffle plate. also improve the stove’s operation with However, the installer must also provide greater control over the fuel burn rate an alternative means, such as a soot and improved environmental and fuel door with adequate air-tight seal, in the efficiency. chimney wall to be able to clean the • Your existing chimney could leak

26 smoke, fumes and potentially inspection and smoke test. Any solid dangerous ‘invisible’ carbon monoxide fuel flexible liner which is specified into other parts of the building. should be double skinned stainless • Condensation or creosote ‘tar’, often steel, either 904L or 316Ti grade and be associated with burning wood, could CE marked and / or Hetas Approved. eventually seep through the walls, The British Flue and Chimney particularly if they are made of old or Manufacturers Association website, porous brick and / or are jointed with www.bfcma.co.uk, produces lime mortar, eventually causing authoritative and informative download unsightly stains on decorative coverings. guides to solid fuel flues and chimneys • Stoves work best with the correct for stoves. draught. Pre-1965 chimneys which have Chimney Terminal The existing been built for open fires have larger chimney pot or terminal must be (and irregular shaped) voids than those suitable for stove installation and should best suited for a modern stove and not restrict the smoke and fumes from thus could reduce the effectiveness of the stove. It must provide at least the the flue draught by making the flue same outlet area as the flue pipe. It may too cold and difficult to warm. This is a be that your existing chimney terminal particular problem if the chimney breast has been replaced with a ventilating is on an outside wall and / or is subject terminal if the fireplace has been closed to a strong prevailing wind. off at some point and this will need • The interior surfaces of older flues replacing. could be eroded and also have rough Your installer will be able to advise you surfaces which could cause resistance on the correct specification of any new to the flow of gases and consequently cowl or terminal. Cowls have the result in poor up-draught. additional advantage of limiting rain • Unfortunately many houses built entering the flue system which could since 1965 with clay or concrete cause the inside of the stove to rust chimney liners suffer from these being when it is not being used, particularly poorly installed, either through being during the long periods outside the fitted the wrong way up or not heating season. receiving an appropriate application of mortar to make a complete seal on each joint. Even though not particularly old, this could still potentially cause leaking smoke and fumes or condensation stains Your approved installer will be able to advise you on the suitability of your chimney after undertaking a thorough

27 COMMISSIONING TROUBLE-SHOOTING 1 Confirm that all internal parts of the CHIMNEY FIRE stove are correctly fitted, including the If your stove has been installed baffle plate correctly and you have also operated it 2 Confirm that the door closes correctly correctly and regularly carried out the and that the latch mechanism and door recommended routine checks on page seals work to make an air-tight seal 33 then it is unlikely that you will ever 3 Warm the chimney and carry out a experience a chimney fire, which can be final smoke draw test highly dangerous. 4 Light the stove with a gentle fire, Chimney fires can be detected by an allowing the stove to increase to an unusual roaring sound and / or unusual operational temperature level and check vibrations coming from the chimney that no combustion products are breast, the stove itself or connecting entering the room flue pipe. The sound is not to be confused with the gentle ‘rushing’ 5 Ensure that the Primary and sound you may normally hear when a Secondary air controls are fully stove has a well performing draught. operational You may also see sparks or flames 6 Explain the safe operation of the exiting from the chimney terminal. stove to the user and the importance of • Prevention using the correct fuel types If you suspect a chimney fire then 7 Explain the requirements of using an immediately close the Primary and approved fireguard whenever children, Secondary air controls, evacuate the the elderly or the infirm are likely to be building and call the Fire Brigade. Never in the vicinity of the stove open the stove door as this will make the chimney fire worse by providing 8 Make sure that the customer receives additional combustion air. Do not this copy of the Instruction Manual re-enter the building until you have 9 Complete the relevant parts of the been advised by the Fire Brigade that Graphite Warranty Card with your it is safe. Hetas / INFO or competent persons Do not re-light the stove until the flue registration number and contact details system has been thoroughly inspected by an approved installer or chimney sweep and any necessary repairs have been carried out. • Causes: Inadequate cleaning Chimney fires occur when soot and creosote have built up to such a level that they ignite. It is important

29 therefore that your flue system, STOVE, FLUE OR OTHER chimney closure (registration) plate COMPONENTS GLOWING RED and chimney has as many cleaning • Prevention access points as practicable to enable The Primary and Secondary air controls comprehensive removal of soot, should be immediately closed to let the creosote and other debris from every fire die down to an acceptable level and point in the system. This will also to reduce the heat output which will in minimise the amount of time it takes turn eliminate the glow from the over- for a qualified sweep to clean the heated components. Over-firing is system making the system safer and dangerous and could permanently its cleaning more cost-effective in the damage or warp your stove and its long run. components. The effects of over-firing • Causes: Continuous low burning are fairly obvious to anyone in the stove To discourage the potential for such industry and will invalidate your soot and creosote build-ups, long Graphite Warranty. Check the stove and periods of consistent slow or overnight the flue system for signs of damage burning should be avoided or that these before you re-use the stove. should at least be compensated for by • Causes: Over-Firing This is caused regular burning on full output for short by using the stove at a higher output periods (eg 30 minutes per day) to help than recommended for prolonged burn off any likely deposits before they periods of time and / or over-filling the become problematic. firebox with fuel. The excessive heat in A good flue temperature thermostat the flue system produced by over-firing will indicate the flue gas temperature could potentially also lead to a chimney which promotes the conditions to fire (See ‘Chimney Fire’ above). create creosote deposits (around less than 120Cº) and therefore the operating temperature to be avoided SMOKE AND FUMES ESCAPING and is another good reason why we INTO THE ROOM strongly recommend the small When properly installed and investment in this simple to use device. operated your stove should not • Causes: Poor fuel choice As normally emit fumes or smoke into previously mentioned unseasoned or the room. When first using the stove damp wood or fuel should always be it is normal to experience paint fumes avoided as these produce excessive soot or see light smoke rising from some and creosote. See page 13 of the stove’s painted surfaces, but these should eventually pass as the paint cures. Occasional minor smoke escape may also occur during refuelling process. However, persistent smoke or fumes could be dangerous and in this

29 situation you should take immediate combustion air and the advice of the avoiding action. original installer should be sought. • Prevention • Causes: Extreme weather Open doors and windows to ventilate conditions High winds or freezing the room and let the fire go out to temperatures can also temporarily allow the stove to cool. Never pour effect the performance of the chimney water onto the fire as this could cause draught and consequently its cast iron components to break effectiveness in removing smoke and Most importantly, never re-light the fumes from the stove’s firechamber. In stove until the problem has been the case of freezing temperatures it is identified and solved. If in doubt, in the important to build a larger pre-fire than first instance always seek the expert normal to quickly provide the additional advice of your approved installer, or heat needed to warm the flue system authorised Graphite dealer. and to counteract the much lower temperatures at the exit point of the There are a number of factors, either chimney. Please see the section on alone or combined, which could cause lighting your stove on page 16. such problems: • Causes: High winds If the problem • Causes: A blockage When safe to is associated with high winds and it do so, examine the flue-way above the becomes a regular occurrence, then baffle plate as well as the flue pipe and you will need to fit a specialist chimney chimney system via the appropriate cowl. These are designed to provide inspection hatches and clear any soot a stable draught and prevent specific blockages. Excessive deposits could also types of problems. Specifying the right indicate that the chimney or flue itself cowl should always be left to an also needs cleaning (see page 34). approved installer. • Causes: Inadequate supply • Causes: Flue Exit Check, especially of combustion air Check that any at the beginning of the heating season, permanent air vent fitted to supply the that summer tree growth has not extra combustion air required for the interfered with the free passage of stove has not been accidentally blocked. smoke and flue gases from the Remember there should never be an ex- chimney top. tractor fan in the same room as a stove, even in a large open plan area. A simple way of checking whether or not the OVERHEATING OR EXCESSIVE stove is receiving enough combustion FUEL CONSUMPTION air is to open a window in the same This can be caused by a number of room as the stove whilst the stove is factors. operating. If this improves the problem then this would certainly indicate that • Causes: Excessive Chimney the stove is being starved of Draught This limits the effectiveness

30 of the air controls so that the fire burns STOVE NOT PROVIDING with very strong bright yellow flames ENOUGH HEAT and with very little difference when This problem is also usually indicated the air controls are operated. In such by dull orange lifeless flames and wood circumstances an adjustable draught that remains black when burning stabiliser in the flue pipe may need to instead of light grey. A flue temperature be fitted to ensure that the stove will gauge will provide you with the best always operate under a stable draught indication of whether or not your stove to allow the stove’s controls to is operating effectively. function correctly. In the interests of safety, because draught stabilisers limit • Causes: Poor fuel Poor heat output the exit of flue gases from the stove, is more than likely caused by poor fuel, they should only ever be specified, such as ‘green’ or unseasoned wood. fitted and subsequently tested by an We cannot over-estimate how critical approved installer. it is to use fully seasoned dry wood. The easiest way to check whether your • Causes: Fuel The fuel itself may be wood is fully seasoned is to invest in a of poor quality. For example pine and moisture meter specifically designed for other softwoods will burn much quicker testing wood fuel. These are relatively than a good hard wood log, such as inexpensive and can be purchased from Oak. Please read the section on hard your stove dealer. When you bear in and soft woods on page 13. mind that seasoned wood with a • Causes: Faulty Door Seals The rope moisture content of less than 20% will seals around the firechamber door give you approximately 50% more heat could have become worn and may not than unseasoned wood, a moisture create the air-tight seal needed for the meter is modest investment which will Primary and Secondary air controls to more than pay for itself. See page 13 function correctly. When the stove is Unseasoned wood introduces cold, you can easily check this seal by unwanted moisture into the fire- placing strips of paper at various points chamber, reducing the stove’s operating between the door and chamber and temperature and thus the effectiveness checking that when the door is closed of the air wash system. In addition it it grips this paper. Any paper which can will cause problems of increased soot be removed easily would indicate and harmful creosote deposits within a weakness of the door seal in that the flue system. particular spot, in which case a complete new rope seal should be Softwoods such as Pine produce fitted. See the section on fitting a rope significantly less heat output than seal, page 35. hardwoods. • Causes: Air controls Ensure that you fully understand the difference that using the Primary and Secondary air

31 controls make to the performance of • Causes: Air Controls Ensure that the stove and the best way to burn your you fully understand how the Airwash type of fuel. See pages 13 – 19 system works and that you have • Causes: Inadequate Combustion determined, through some trial and Air A stove starved of combustion air, air, the correct balance between even when the Primary and Secondary Primary and Secondary air that your air controls are in the fully open stove needs. Generally, try to use more position, will provide limited heat Secondary air as this air flows down output. Check that any permanent and over the glass to help burn and air vent fitted to supply the extra wash away any particulates that have combustion air required for the stove accumulated there. See pages 15 – 19 has not been accidentally blocked. • Causes: Poor fuel Burning damp or Remember there should never be an unseasoned wood will cause the glass extractor fan in the same room as a to stain as the moisture from the fuel stove, even in a large open plan area. considerably reduces the firechamber A simple way of confirming whether temperature reducing the effectiveness or not the stove is receiving enough of the Airwash system. ‘Green’ wood combustion air is to open a window will also encourage sticky deposits on in the same room as the stove. If this the glass which will prove difficult for improves the problem then this would the impaired Airwash system to remove. certainly indicate that the stove is • Causes: Continuous low burning being starved of combustion air and the Continuously burning your stove with a advice of the original installer should be very low flame, such as slow overnight sought. burning will also cause this problem • Causes: Blockages When safe to because the Airwash does not get hot do so, examine the flue-way above the enough and some blackening of the baffle plate as well as the flue pipe and glass should be considered a ‘trade-off’. chimney system via the appropriate In this instance, if you’re sure that the inspection hatches and clear any soot fuel is seasoned and dry, then burning blockages. Excessive deposits could also the stove at very high temperature for indicate that the chimney or flue itself a short period after a long slow burn also needs cleaning. See page 34 will usually burn off any sooty deposits. Glass can be cleaned easily if it is undertaken regularly and the deposits GLASS STAINING OR BLACKENING are not allowed to build up. A proprietary stove glass spray or gel is Glass can be cleaned easily if it is strongly recommended – see page 34. undertaken regularly and the deposits are not allowed to build up. A proprietary stove glass spray or gel is strongly recommended – see page 34.

32 ROUTINE CHECKS STANDING DOWN During routine checks if you notice There will be some point in the year anything wrong with your stove then it when you will not need to use your should be rectified immediately. Never stove for a considerable time and taking use a stove that you know is not fully care to clean it thoroughly then will functioning – this includes flue save you much time later. This is also a components. good time to get your chimney swept • Check your flue system at least once a too as this will prevent any soot build month using one of the recommended up from falling inside the stove ‘caking’ inspection hatches in the flue pipe. and blocking the flue way. After a few checks you will notice a • Remove and clean any deposits from pattern of soot build-up to enable you the top of the baffle plate and check to determine the inspection and for wear. cleaning period best suited to your • Remove any debris and deposits from stove’s operation. the inside of the stove particularly at • Check and clear the stove’s baffle the entrance to the flue way. plate and flue way at least once a • Empty the ash pan and thoroughly month – see page 34. clean out the ash pan chamber. • Regularly visually inspect any flue pipe • Check all rope seals and replace dam- joints where fire cement has been used aged ropes that do not provide a good and replace any missing or damaged seal – see page 35. cement seals using the appropriate heat-resistant fire cement. • Check any fire cement bonds around the flue joints, particularly where they • Make sure the door maintains a good connect to the stove. Remove any loose tight fit and visually inspect the door cement and re-seal. rope seals for fraying or other signs of wear. Test the seal if you suspect that it • Check the vermiculite firebricks and is no longer air-tight – see page 35. replace any that are becoming very thin or have crumbled to reveal the cast iron • Check that the glass is not chipped sides of the stove. or cracked and that the glass sealing tape is still in good condition. Replace if • Check the grate for signs of wear. necessary – see page 34. Excessive wear, such as grate bars or log retaining bars which are bent or warped, could be an indication of over-firing or using inappropriate fuels such as petroleum coke. Order genuine replacement components from your authorised Graphite dealer (or in case of difficulty your National Distributor) – see back cover.

33 ROUTINE MAINTENANCE due to the high temperatures created inside the stove. If necessary small • Baffle Plate and Flue Way cracks can be repaired using a During the heating season check the proprietary heat resistant fire cement flue way and baffle plate at least once (your stove dealer should be able to a month to start with and remove any advise you). Bricks only need replacing if soot deposits. Should these be they have crumbled or part of the brick excessive then have your chimney and has broken away revealing the stove flue cleaned. At the same time review bodywork. Firebricks are deemed as your choice of fuel and the way that ‘consumable’ and are therefore not you operate the stove. Also see page 5. covered under your Warranty. Regular long periods of slow or over- To replace a firebrick, first remove night burning can create excessive soot the baffle plate by lifting this up and because the stove is not operating at dropping it down to clear the baffle the temperature required to burn off plate retaining ledge at the back of most of the sooty. Damp or unseasoned the stove. The firebricks can then be wood will also have similar effect. To lifted upwards and outwards to clear find a local registered sweep visit the fire grate carrier frame. It is not www.guildofmasterchimneysweeps. unusual for these to be a tight fit so co.uk or www.chimneyworks.co.uk. you may have to gently lever these from • Chimney Cleaning The Graphite 10 the top. can be swept through the stove by • Cleaning the Glass Using damp or simply removing the baffle ‘green’ unseasoned wood, filling with plate – see page 10. Sweep your small fuel loads or operating the stove chimney before installation and then at at low temperatures (slow overnight the end of each heating season when burning) will reduce the effectiveness of you stand down your stove. Burning the Airwash system and cause the glass seasoned dry wood means that you will to stain. Do not allow such staining to probably need to sweep every three build up as it will become more difficult months. The amount of soot deposits to remove after each firing. When used removed each time is a good indication regularly, a proprietary scratch-resistant of how often you should sweep and stove glass cleaning gel or spray, which as you begin to understand your stove can be supplied by your stove dealer, and the wood you burn you can adjust removed with a soft cloth, should be the cleaning intervals accordingly. If in sufficient to keep the glass in pristine doubt seek the advice of a registered condition. Make sure the glass is cold chimney sweep who has experience of before you apply such cleaners, as stoves. applying a cold solution to hot glass • Firebricks Regularly inspect the could create a thermal shock within the condition of the firebricks. Please note glass causing the glass to crack. Also that minor cracks are perfectly normal make sure that all traces of the cleaning

34 fluid have been removed and the glass Repair worn or scratched surfaces is thoroughly dry as any residue can be with a proprietary heat-resistant spray ‘baked’ on causing unsightly smearing. paint made specially for stoves, also Read the section on fuels on page 13. available from your stove dealer. Never use an aerosol spray on, or near, the • Replacing Glass Never use your stove when it is burning or it is hot. stove if it has cracked or missing glass. Your Graphite dealer can quickly supply • Door Rope Seals It is important you with a new piece of heat resistant that you maintain a tight door seal glass should you ever need it – just let as this prevents unwanted air leaking them know the stove name and model into the firechamber and helps make number. Only use heat-resistant glass as the Primary and Secondary air more this is made to withstand temperatures effective in controlling the fire. of up to 800ºC. When the stove is cold, to check the Remove the screws and glass clamp door stove seal, place strips of paper washers from each corner and place between the door and ‘door frame’ them in a safe place. Always use the and shut the door. If you have to pull correct sized Phillips crosshead hard to remove these or they tear, screwdriver and use releasing oil if the then you have an effective door seal. screws prove difficult to remove. Be If these can be easily removed or if careful not to dislodge the ribbon seal. they slide around you will need to If this is damaged or worn replace it replace the door seal. Your new completely. Loose ribbon can be held in Graphite stove is supplied with a spare place with rope seal glue available from rope seal for the door. To replace, your dealer. Lubricate the screws and carefully remove the old seal and com- holes and reverse the process, being pletely clean the seal channel of debris careful not to over-tighten the screws and old glue. Use liberal amounts of and clamps in case you break the glass. proprietary heat resistant fire rope glue to hold the rope in position and • Paint Finish Your stove has been glue both ends to ensure a well-sealed finished with heat-resistant paint joint. (except for enamelled models) and is very easy to maintain. Regularly remove Replacement rope should be 9mm ash and dust from surfaces with a soft diameter. cloth or brush. To maintain the • Replacement Parts In the interests original paint finish you can use of safety, only ever use genuine traditional ‘stove black’ polish which Graphite replacement components – your Graphite dealer can supply. Make see back cover. sure the stove is cold and use protective gloves as this type of polish can cause deep staining to the skin and fingernails.

35 ANNUAL SERVICE Door Seal Check that this continues to make an air-tight seal and replace In the interests of safety it is important if necessary. Ensure that the new rope that your Graphite stove is serviced on joint is also in the middle at the base an annual basis in accordance with the of the rope seal channel. Replacement instructions outlined below. This should door rope seal should be 9mm dia. be carried out by a suitably qualified See page 32 person such as your original approved installer, a Hetas registered installer or External Bodywork All external your authorised Graphite dealer. surfaces should be dusted with a soft cloth or light brush. When the stove is cold, only then strip, clean and inspect it. • Examine all paintwork for signs of wear and re-paint these areas using an Internal Components Remove and appropriate heat-resistant aerosol paint. inspect the following: Warning: do not use the aerosol if the • Baffle Plate stove is alight or hot. • Side Firebricks • When the aerosol paint has dried, • Grate Assembly apply traditional stove black polish to all painted surfaces • Ash Pan • Lightly oil the hinges and locking Use a wire brush to clean the baffle mechanism plate and grate assembly. Use a soft brush on the firebricks and handle these Air Controls When standing down at with care as they become fragile with the end of the heating season these continuous use. Wire brush the inside should be left on the open position to of the stove and remove all ash and allow some movement of air which will debris from inside the stove and the ash help avoid condensation and moisture pan chamber. building up inside the stove and flue system. These can be closed up to 50% Check all parts for wear or damage and if it gets too draughty. replace as necessary. Some surface wear is normal on firebricks and these only Flue Pipe Connections Check all flue need replacing when they are very thin collar and pipe connections, where or have crumbled to reveal the stove applicable, for any crumbling or missing bodywork. fire cement seals. Remove any failed seals and re-seal using the appropriate Re-fit all the internal parts. heat-resistant fire cement. Stove Glass Check the glass for chips Important In the interests of safety or cracks and the glass seal condition use only genuine Graphite replacement and replace if necessary. Thoroughly parts which are readily available from clean the stove glass on both sides. your authorised dealer – see back cover.

36 FIRST SERVICE Date

Work carried out: Next Service Due

Signed Print

Dealer’s Stamp or HETAS Registration Number

Date SECOND SERVICE

Work carried out: Next Service Due

Signed Print

Dealer’s Stamp or HETAS Registration Number

THIRD SERVICE Date

Work carried out: Next Service Due

Signed Print

Dealer’s Stamp or HETAS Registration Number

FOURTH SERVICE Date

Work carried out: Next Service Due

Signed Print

Dealer’s Stamp or HETAS Registration Number

FIFTH SERVICE Date

Work carried out: Next Service Due

Signed Print

Dealer’s Stamp or HETAS Registration Number

37 GRAPHITE WARRANTY Graphite guarantee that your product will be free from defective parts, Your new stove has been CE tested in materials and workmanship at the time the UK to ensure that it meets strict of purchase by the original consumer constructional, performance and safety for a period of 1 year for components standards. It is not the responsibility of (parts and labour), excluding Graphite to ensure that the appliance is consumable parts and 5 years for the installed and operating correctly at the bodywork casing and door (parts and time of the installation. 1 year labour). Graphite offers the original retail The warranty does not cover parts purchaser a limited 5 year warranty. deemed to be consumables. These Claims under this warranty must be include paint, firebricks, vermiculite reported in the first instance to the panels, smoke deflection plates (baffle dealer you purchased the stove from. plates), gaskets, rope seals and glass. All claims must follow this procedure. Graphite will repair or replace at its Your stove is guaranteed against defects option any stove or stove part thereof subject to the following conditions. found to be defective under these terms. 1 The stove must have been installed by Limits of Warranty an appropriately qualified installer and upon completion of the installation a This warranty is not transferable and certificate of compliance to local applies to the original retail purchaser building regulations issued only. It does not cover the failure of the appliance due to accidental damage, 2 The sales receipt or invoice must misuse or abuse, modification, illegal be kept as proof of purchase installation, repairs (other than those 3 The serial number of the stove must by the authorised dealer) or failure not be damaged or missing to maintain the stove in a serviceable 4 You must not have used the stove to condition. burn any of the prohibited fuels listed Under no circumstances shall Graphite 5 The stove must have been be liable for any incidental or continuously kept in a serviceable consequential damage claims of any condition and you must not have nature whatsoever arising from the allowed the stove to corrode non-conformance of the stove under the terms of the manufacturer’s 6 You must not have modified the warranty. These include loss of profit, construction of the stove in any way commercial losses, transport costs and 7 The stove must not have been used damage during transport, costs in for commercial purposes (eg rented or connection with any dismantling and holiday accommodation, public bar, reassembling of the stove and its where the stove’s operation could be installation components. subject to abuse)

38 INSTALLATION NOTES You may need to refer to these at some time in the future

INSTALLER’S NAME / CONTACT DETAILS and date of installation

CHIMNEY SWEEP / CONTACT DETAILS and date(s) chimney swept

NOTES eg flue liner details etc

39 Graphite Spares Service In the interests of safety, only ever use genuine Graphite replacement Graphite components. Once you have identified the component you need you can order it from your authorised Graphite dealer – they will know your Graphite stove inside out!

WARNING NOTE Properly installed, operated and maintained this stove will not emit fumes into the dwelling. Occasional fumes from removing ash and refuelling may occur. However, persistent fume emission is potentially dangerous and must not be tolerated. If fume emission does persist, then the following immediate action should be taken: • Open doors and windows to ventilate the room and then leave the premises • Let the fire go out • Check for flue or chimney blockage and clean if required • Do not attempt to relight the fire until the cause of the fume emission has been identified and corrected. If necessary seek expert advice The most common cause of fume emission is flueway or chimney blockage. For your own safety these must be kept clean at all times see pages 34. If the CO alarm (which should be fitted at the time of installation) sounds, please follow the advice above.

Graphite Multi Fuel Stoves Hi-Flame Fireplace UK Limited Holmes Chapel Business Park Manor Lane © Hi-Flame Fireplace UK Limited 2014 Holmes Chapel All rights reserved. Booklet contents may not be copied in Cheshire CW4 8AF whole or in part without the prior written permission of the copyright holder. Hi-Flame and Graphite are the www.hi-flame.com original trading names of Hi-Flame Fireplace (UK) Limited WARNING NOTE Properly installed, operated and maintained this stove will not emit fumes into the dwelling. Occasional fumes from removing ash and refuelling may occur. However, persistent fume emission is potentially dangerous and must not be tolerated. If fume emission does persist, then the following immediate action should be taken: • Open doors and windows to ventilate the room and then leave the premises • Let the fire go out • Check for flue or chimney blockage and clean if required • Do not attempt to relight the fire until the cause of the fume emission has been identified and corrected. If necessary seek expert advice The most common cause of fume emission is flueway or chimney blockage. For your own safety these must be kept clean at all times see pages 35. If the CO alarm (which should be fitted at the time of installation) sounds, please follow the advice above. Additional information can be found in the Trouble-shooting chapter starting on page 29.