CONTENTS VISION AND MISSION STATEMENT OUR BUSINESS Vision and Mission Statement 01 We provide a uniquely diverse range of financial services. Notice to shareholders 02 OUR VISION Shareholder Information 04 Excellence in our business. Group Corporate Structure 05 OUR MISSION Company and Product Profile 06 We commit ourselves to be the best at creating and Corporate Governance 11 maintaining mutually beneficial relationships with all stakeholders in order to achieve our vision. Directorate 18 OUR VALUES 2011 Corporate Social Investment (CSI) Programme 19 • Customer Satisfaction, Chairman’s Statement 22 • Reliability, • Social Responsibility, Group Chief Executive’s Report 24 • Honesty and Integrity. Economic Overview 28 CORPORATE INFORMATION Three Year Financial Review 36 ZB FINANCIAL HOLDINGS LIMITED Report of the Directors 37 Registered Office 10th Floor ZB House Extract From Report of the Actuary 39 46 Speke Avenue P O Box 3198 Report of the Independent Auditors 41 Harare Telephone: +263 -4- 751168/75 Facsimile: +263 -4- 251029 Consolidated Statement of Financial Position 42 E-mail:
[email protected] Web address: www.zb.co.zw Company Statement of Financial Position 43 Company Registration Number 1278/89 Consolidated Income Statement 44 Date of Incorporation 29 May 1989 Consolidated Statement of Comprehensive Income 45 Group Company Secretary Company Statement of Comprehensive Income 46 C. T Kathemba Auditors Consolidated Statement of Changes in Equity 47 KPMG Mutual Gardens 100 The Chase (West) Company Statement of Changes in Equity 48 Emerald Hill P O Box 6 Consolidated Statement of Cash Flows 49 Harare Tel: +263 -4- 303700, 302600 Fax: +263 -4- 303699 Company Statement of Cash Flows 50 E-mail:
[email protected] Website: www.kpmg.com Notes to the Consolidated Financial Statements 51 Board of Directors P B Nyajeka (Chairman), E N Mushayakarara (Group Group Branch Network 130 Chief Executive), E Hamandishe, Dr C U Hokonya, F Kapanje, T Mafunda , T P B Mpofu, E Munemo.