Dealer APP Manual (EN V0.2)
Total Page:16
File Type:pdf, Size:1020Kb
Dealer APP Distributors Operations bikes Dealer APP Diagnostic APP for distributors Version 1.0 - April 2017 English version EBIKEMOTION TECHNOLOGIES S. L. C/ Orfebres, 10 – 34004 (Palencia, Spain) ebikemotion.com E B M D O C 0 7 - B 1 Index 1. Iillustrations 5 7.3 Introduction to Diagnosis 18 1.1 Dealer App Main Diagram 5 7.3.1 Device List 18 1.2 Interpretación de Iconos 5 7.3.2 Details of the devices 19 7.3.3 Coding Devices 19 2. Safety warnings 6 7.3.4 Codificación de Dispositivos 20 7.3.5 Error in the Device 21 3. Product Description 7 7.4 Installing a new ebikemotion® accessory 22 3.1 Intended Use of APP 7 7.4.1 Component Protection 22 3.2 Compatible Systems 7 7.4.2 Component Protection 22 3.3 Required Smartphone Features 7 3.4 Functionality 7 8. Engineering Mode 23 8.1 What is the Engineering Mode? 23 4. Ebikemotion® and the Dealer APP 8 8.2 Information Panel 23 4.1 Activation: Factory, Dealer, End User 9 8.3 Engineering Mode Report 23 4.2 Installing the APP 9 8.3.1 Marking Malfunctions in the Report 24 4.3 APP Language options 10 8.3.2 Sending reports by email 24 4.4 APP Units and Measurements 10 8.3.3 Report Management 25 5. User and Access 11 9. eBike Modes 26 5.1 Register as new ebikemotion® user 11 9.1 Mode of the eBike 26 5.2 Register with Facebook® 11 9.1.1 DEMO or TRANSPORT Mode 26 5.3 Password Recovery 11 9.1.2 ACTIVATED Mode 26 5.4 Linking your user to the BRAND 12 9.2 SAFETY against burglary in store 26 9.3 eBike Selling Process 27 6. eBike Pairing and Connection 13 6.1 Deleting paired smartphones 13 10. Frequently Asked Questions 28 6.2 Force the BT Connection 13 11. Documentation Terms of Use 29 7. Diagnosis and Device Installation 14 7.1 The eBike File 14 7.1.1 The Serial Number 14 7.1.2 eBike General Status 15 7.2 Assigning the Serial Number "e-SN" 16 7.2.1 Replacing the Frame 18 7.2.2 Changing ebikemotion® Components 18 iWoc® Standard - Manual 1. Illustrations 1.1 Dealer App Main Diagram MAIN SCREEN 1 - Application Menu: The application menu has a hierarchical structure; the user can first view main options and later browse through the sub-options displayed by the system. The active option always appears in the upper part. 2 - Access the eBike tab: The tab displays the eBike state, kilometers travelled, battery charging cycles and errors. A white light means that A the eBike is connected. A - Access Diagnosis and Installation of Devices: Funciones de revisión de errores, asignación de número de serie de eBike a componentes, etc. B - Access the Engineering Mode: B Display of general parameters of the eBike and the issuing of reports. C - eBike Mode The mode of the eBike can be changed from TRANSPORT C to DEMO, ACTIVATED or SOLD. D - Settings Access the pairing menu and change of the active user. D 1.2 Interpreting icons ? SHORT PRESS “?” BUTTON ? LONG PRESS “?” BUTTON Page 5 2. Safety warnings Read all instructions carefully before IMPORTANT using the system - Do not immerse electronic components in water and do not wash them using washing machines. If you - Keep all safety instructions and warnings for use water pressure systems it is important that you take future reference. out the battery (if removable) and control devices, such as remotes and displays; these should not be - Not adhering to the instructions provided may washed with water pressure under any circumstance. result in electric shock, fire and/or serious injury. - Do not leave the eBike parked outside in Winter - The term “battery pack” used in these operating in extreme weather conditions. The remote is designed instructions, irrespective of model, refers both to to prevent water ingress in its internal structure, but this standard battery packs (battery packs with holder on the bike frame) and spare-type battery packs design can be endangered if we subject it to poor (removable battery packs with holder in the rear weather conditions or low temperatures during long rack/carrier or on the bike frame). periods of time. - Make sure you do not get distracted by the - Do not leave the control systems or the iWoc® display of the on-board computer, remote remote in rain or snow for long periods of time. information and Smartphone while cycling. Not focusing exclusively on traffic can be the cause of an - Withdraw and protect remotes, displays and accident. batteries if you transport the electric bicycle by attaching it to the exterior of the car. Failing to do so, - Read and follow the safety warnings and especially in poor weather conditions, could increase operating instructions of the eBike system the risk of breaking its protection from water. - The ebikemotion electronic components and -Maintain the buttons and points of contact clean casings are designed to work under the standards of from dust and dirt. If one of the components breaks, the IP54 code against dust and water. Although, the ask your supplier to replace it with another original electronic parts of the remote have received part. The suppliers of the bicycle manufacturers who conformal coating for extra protection and sealing have the ebikemotion® components are the only grommets are used to increase the waterproof persons authorized to install the components and features, this does not mean they can withstand activate them through the Dealer APP. extreme climatic conditions or large volumes of water and caution should be taken to protect the eBike - You should not insert any types of metallic contact elements from such conditions. in the places of battery connection, it can cause a power cut. An e-bike is similar to a conventional bicycle, however, it includes some electronic devices such as the electric motor, - The battery should not hit any surface. If the the battery and HMI (remotes and displays etc.) There are outside cover of the battery breaks you should contact some norms that should be followed in order to prolong the the technical service of its brand in order to change life span of an electric bicycle and the durability of its the casing. electronic components: - After 500 charging cycles the capacity of the battery can drop by around 20% - The lithium doesn´t have memory, for this reason it can be charged when battery level drops to 50%. Remember that the batteries should be charged once every two months. Page 6 3. Product Description 3.1 Intended Use of APP 3.4 Functionality DEALER APP is an ebikemotion® smartphone application The Dealer APP enables stores to activate components, designed especially for stores and suppliers of electric detect errors and diagnose and solve problems. The most bicycles. It is compatible with products designed by important functions of the application are outlined below: ebikemotion® and other electric bicycle technologies. The function of this application is to connect the eBike to the - The eBike is activated at the time of its sale through user´s mobile phone and the technical service, in order to the application directly carry out procedures such as diagnosis, reparation, set-up and updating or the replacement of components in - The application displays a list of the components case of a malfunction. installed and their status The diagnosis can be carried out on the devices - eBike's battery status, serial number and the distance manufactured by ebikemotion® as well as compatible travelled technologies from other electric bicycle manufacturing brands, due to the lack of third party diagnostic tools, the - Status of eBike components and error list. ebikemotion® application is frequently opted for by other brands. A store should have a Dealer - Access to technical documentation and solving User Account that is authorized by the brand, enabling it to failures depending on the eBike model, component operate the application. The user account must be created and error. by the brand which will provide the user with login information. - Details on the hardware and software version of the installed components. This application is public and free, it can be downloaded from the cloud by any user, however, its use is restrained by - Assignment of a serial number. the stores who manage the users and valid passwords. Any procedures carried out on compliant eBikes are saved - Assignment of the eBike serial number when new on the cloud for future reference. components are installed. 3.2 Compatible Systems - Codification of a new component to adapt its behaviour to the eBike model. At the moment of publishing this document the ebikemotion Dealer APP is compatible with the following systems: - Automatic updating of eBike software. - Remote Control iWoc® (5 buttons) - Automatic reading of device coding and its correction. - Remote Control iWoc® TRIO (3 buttons) - Remote Control iWoc® ONE (1 button) - Modifying of eBike Motor Maps and manual - iWoc® Display (Color) adjustment if the eBike model supports this - ebikemotion® Smart Motor Controller functionality. - ebikemotion® Smart BMS - Propulsion System X35 - Changing the serial number if the eBike frame is being replaced or if the number on the frame or the 3.3 Required Smartphone Features eBike cannot be read. - Minimum 512MB RAM (1 GB) - 80 MB free space in the ROM - Issuing of reports on the eBike status, to be used as a - 1 GHz Processor or greater reference by manufacturer or the ebikemotion® - Android 4.3 or upper technical staff. - Bluetooth® BLE or 4.0 - AppLe iPhone 4S or greater ( iOS 7.1.2 / 8 or - In the Engineering Mode, access to real time eBike greater) values (Current, Voltage, RPM, Device Temperature, Recommended iPhone 5 or 6 updated to the last iOS etc.) version Recommended Android phones is 1G of RAM 3G connection is recommended but the app can also work offline (some features will be not be available)*Most values are limited to the Bluetooth® BLE electronic components Page 7 4.