Dealer APP Distributors Operations bikes Dealer APP Diagnostic APP for distributors

Version 1.0 - April 2017 English version

EBIKEMOTION TECHNOLOGIES S. L. C/ Orfebres, 10 – 34004 (Palencia, )

ebikemotion.com

E B M D O C 0 7 - B 1 Index

1. Iillustrations 5 7.3 Introduction to Diagnosis 18 1.1 Dealer App Main Diagram 5 7.3.1 Device List 18 1.2 Interpretación de Iconos 5 7.3.2 Details of the devices 19 7.3.3 Coding Devices 19 2. Safety warnings 6 7.3.4 Codificación de Dispositivos 20 7.3.5 Error in the Device 21 3. Product Description 7 7.4 Installing a new ebikemotion® accessory 22 3.1 Intended Use of APP 7 7.4.1 Component Protection 22 3.2 Compatible Systems 7 7.4.2 Component Protection 22 3.3 Required Smartphone Features 7 3.4 Functionality 7 8. Engineering Mode 23 8.1 What is the Engineering Mode? 23 4. Ebikemotion® and the Dealer APP 8 8.2 Information Panel 23 4.1 Activation: Factory, Dealer, End User 9 8.3 Engineering Mode Report 23 4.2 Installing the APP 9 8.3.1 Marking Malfunctions in the Report 24 4.3 APP Language options 10 8.3.2 Sending reports by email 24 4.4 APP Units and Measurements 10 8.3.3 Report Management 25

5. User and Access 11 9. eBike Modes 26 5.1 Register as new ebikemotion® user 11 9.1 Mode of the eBike 26 5.2 Register with Facebook® 11 9.1.1 DEMO or TRANSPORT Mode 26 5.3 Password Recovery 11 9.1.2 ACTIVATED Mode 26 5.4 Linking your user to the BRAND 12 9.2 SAFETY against burglary in store 26 9.3 eBike Selling Process 27 6. eBike Pairing and Connection 13 6.1 Deleting paired smartphones 13 10. Frequently Asked Questions 28 6.2 Force the BT Connection 13 11. Documentation Terms of Use 29 7. Diagnosis and Device Installation 14 7.1 The eBike File 14 7.1.1 The Serial Number 14 7.1.2 eBike General Status 15 7.2 Assigning the Serial Number "e-SN" 16 7.2.1 Replacing the Frame 18 7.2.2 Changing ebikemotion® Components 18 iWoc® Standard - Manual

1. Illustrations

1.1 Dealer App Main Diagram

MAIN SCREEN

1 - Application Menu: The application menu has a hierarchical structure; the user can first view main options and later browse through the sub-options displayed by the system. The active option always appears in the upper part.

2 - Access the eBike tab: The tab displays the eBike state, kilometers travelled, battery charging cycles and errors. A white light means that A the eBike is connected. A - Access Diagnosis and Installation of Devices: Funciones de revisión de errores, asignación de número de serie de eBike a componentes, etc.

B - Access the Engineering Mode: B Display of general parameters of the eBike and the issuing of reports.

C - eBike Mode The mode of the eBike can be changed from TRANSPORT C to DEMO, ACTIVATED or SOLD. D - Settings Access the pairing menu and change of the active user. D

1.2 Interpreting icons

? SHORT PRESS “?” BUTTON

? LONG PRESS “?” BUTTON

Page 5 2. Safety warnings

Read all instructions carefully before IMPORTANT using the system - Do not immerse electronic components in water and do not wash them using washing machines. If you - Keep all safety instructions and warnings for use water pressure systems it is important that you take future reference. out the battery (if removable) and control devices, such as remotes and displays; these should not be - Not adhering to the instructions provided may washed with water pressure under any circumstance. result in electric shock, fire and/or serious injury. - Do not leave the eBike parked outside in Winter - The term “battery pack” used in these operating in extreme weather conditions. The remote is designed instructions, irrespective of model, refers both to to prevent water ingress in its internal structure, but this standard battery packs (battery packs with holder the bike frame) and spare-type battery packs design can be endangered if we subject it to poor (removable battery packs with holder in the rear weather conditions or low temperatures during long rack/carrier or on the bike frame). periods of time.

- Make sure you do not get distracted by the - Do not leave the control systems or the iWoc® display of the on-board computer, remote remote in rain or snow for long periods of time. information and Smartphone while cycling. Not focusing exclusively on traffic can be the cause of an - Withdraw and protect remotes, displays and accident. batteries if you transport the electric by attaching it to the exterior of the car. Failing to do so, - Read and follow the safety warnings and especially in poor weather conditions, could increase operating instructions of the eBike system the risk of breaking its protection from water.

- The ebikemotion electronic components and -Maintain the buttons and points of contact clean casings are designed to work under the standards of from dust and dirt. If one of the components breaks, the IP54 code against dust and water. Although, the ask your supplier to replace it with another original electronic parts of the remote have received part. The suppliers of the bicycle manufacturers who conformal coating for extra protection and sealing have the ebikemotion® components are the only grommets are used to increase the waterproof persons authorized to install the components and features, this does not mean they can withstand activate them through the Dealer APP. extreme climatic conditions or large volumes of water and caution should be taken to protect the eBike - You should not insert any types of metallic contact elements from such conditions. in the places of battery connection, it can cause a power cut. An e-bike is similar to a conventional bicycle, however, it includes some electronic devices such as the electric motor, - The battery should not hit any surface. If the the battery and HMI (remotes and displays etc.) There are outside cover of the battery breaks you should contact some norms that should be followed in order to prolong the the technical service of its brand in order to change life span of an electric bicycle and the durability of its the casing. electronic components: - After 500 charging cycles the capacity of the battery can drop by around 20%

- The lithium doesn´t have memory, for this reason it can be charged when battery level drops to 50%. Remember that the batteries should be charged once every two months.

Page 6 3. Product Description 3.1 Intended Use of APP 3.4 Functionality DEALER APP is an ebikemotion® smartphone application The Dealer APP enables stores to activate components, designed especially for stores and suppliers of electric detect errors and diagnose and solve problems. The most . It is compatible with products designed by important functions of the application are outlined below: ebikemotion® and other electric bicycle technologies. The function of this application is to connect the eBike to the - The eBike is activated at the time of its sale through user´s mobile phone and the technical service, in order to the application directly carry out procedures such as diagnosis, reparation, set-up and updating or the replacement of components in - The application displays a list of the components case of a malfunction. installed and their status

The diagnosis can be carried out on the devices - eBike's battery status, serial number and the distance manufactured by ebikemotion® as well as compatible travelled technologies from other electric bicycle manufacturing brands, due to the lack of third party diagnostic tools, the - Status of eBike components and error list. ebikemotion® application is frequently opted for by other brands. A store should have a Dealer - Access to technical documentation and solving User Account that is authorized by the brand, enabling it to failures depending on the eBike model, component operate the application. The user account must be created and error. by the brand which will provide the user with login information. - Details on the hardware and software version of the installed components. This application is public and free, it can be downloaded from the cloud by any user, however, its use is restrained by - Assignment of a serial number. the stores who manage the users and valid passwords. Any procedures carried out on compliant eBikes are saved - Assignment of the eBike serial number when new on the cloud for future reference. components are installed.

3.2 Compatible Systems - Codification of a new component to adapt its behaviour to the eBike model. At the moment of publishing this document the ebikemotion Dealer APP is compatible with the following systems: - Automatic updating of eBike software.

- Remote Control iWoc® (5 buttons) - Automatic reading of device coding and its correction. - Remote Control iWoc® TRIO (3 buttons) - Remote Control iWoc® ONE (1 button) - Modifying of eBike Motor Maps and manual - iWoc® Display (Color) adjustment if the eBike model supports this - ebikemotion® Smart Motor Controller functionality. - ebikemotion® Smart BMS - Propulsion System X35 - Changing the serial number if the eBike frame is being replaced or if the number on the frame or the 3.3 Required Smartphone Features eBike cannot be read. - Minimum 512MB RAM (1 GB) - 80 MB free space in the ROM - Issuing of reports on the eBike status, to be used as a - 1 GHz Processor or greater reference by manufacturer or the ebikemotion® - Android 4.3 or upper technical staff. - Bluetooth® BLE or 4.0 - AppLe iPhone 4S or greater ( iOS 7.1.2 / 8 or - In the Engineering Mode, access to real time eBike greater) values (Current, Voltage, RPM, Device Temperature, Recommended iPhone 5 or 6 updated to the last iOS etc.) version Recommended Android phones is 1G of RAM 3G connection is recommended but the app can also work offline (some features will be not be available)*Most values are limited to the Bluetooth® BLE electronic components

Page 7 4. General Introduction Welcome to the ebikemotion® Platform. Before we go into ACTIVATION. In such way, the bicycle is only considered as detail on what the DEALER APP is, we believe that it is sold when it is activated. Activation is a crucial step since it important to explain to you what ebikemotion® is about and includes a previous diagnosis and check, before carrying out how we can help your business grow and provide the most the release procedure which enables the customer to use it. precise answers to the problems that can occur with this Before the release procedure the speed of the bike is limited new element of the electric bicycle that continues to grow to 50km (transport mode). In addition, the moment of year after year and that we have a lot to say about. activation is considered the effective date of the ebikemotion® electronic components guarantee. All this is Ebikemotion® Technologies is a Spanish engineering done with the help of two buttons and a mobile phone that company (Palencia). Its main activity is the design and can be connected to the bike via Bluetooth®, there is manufacture of electronic components for the electric therefore no need to invest in additional resources. bicycle business. Our technology and standards are exceptional due to our background in the automotive In addition, some electric bicycles may have a malfunction sector, mainly the electric vehicle sector. .With time our or we may have to replace some of the components with company began to attain its know-how, we began to apply time. In order to change or install a new electronic the technology used in eBikes to electric cars, improving component in the bicycle, it is compulsory for the store to their performance and capabilities. have the Dealer APP downloaded on their Smartphone, as well as a dealer user account and the part that needs to be All this technology is excellent, however, we need to create replaced. All the components are delivered to stores in the new tools that will ease the tasks of agents involved in eBike transport mode, disabling their use until authorized by the production, distribution, sale and use. The eBike product is store in their official dealer account. Connecting an eBike to to be enjoyed and we can only achieve this by simplifying the DEALER application enables for the collection of data on the whole process and making it safe. the state and use of the electric bike, this information can be used by the brand to improve its service. An eBike is quite similar to a conventional bicycle, the difference between them is that an electric bicycle is equipped with electronic devices. These devices can be designed to communicate with us; tell us about the problems they are experiencing or even give us clues on how to solve them. Imagine that the roller chain does not work correctly, YOU NEED TO START a good mechanic will and listen to the sound it makes in order to diagnose the problem, this is an ability he gained Distributor User Account from his experience. However, how do we find a solution if A Smartphone the eBike´s electronic sensor is taking wrong The Dealer APP measurements? How can we fix it?. Dealer Manuals

For these reasons, devices need to include an intelligent layer that will help us solve problems without creating any additional ones. The ebikemotion® DEALER APP has two main objectives, the first of them is to provide assistance to the mechanics in the FINDING and SOLVING of PROBLEMS. Its second purpose is to protect the DISTRIBUTION NETWORK of the product, ensuring that the stores will always be an important element in the development of the bicycle, its activation and delivery to the user. In this sense, the Dealer APP is an application that will only be available to USERS(stores) who are AUTHORISED by the brand(they have a Dealer Account), they will be able to operate the bikes from this BRAND. These users will have to carry out a special task at the Dealers App moment of delivering the bike to the end-user, its

User with Distributor Profile Compatible eBike

Page 8 It is not possible to replace the parts of one eBike with parts 4.1 Activation: Factory, Dealer, End User from another. (At least in ebikemotion® CAN BUS version components) This is because each component is Each time an eBike is made, all the information that concerns manufactured to work in one bike and in a concrete eBike it(serial number, components) is sent by the manufacturer to model. Even if the model of the bicycle is the same, its the ebikemotion® Server. A manufactured eBike arrives at components are designed to work in only one frame (the the store in a special mode called DEMO or TRANSPORT serial number of the bicycle). If one of the components MODE, this configuration limits its speed to a maximum of detects that rest of the parts is from a different bicycle, the 50km. Before the end user can cycle on the eBike, the store bicycle will stop functioning (COMPONENT PROTECTION). will have to change this configuration by changing its mode to ACTIVE MODE. To change the MODE the store has to After reading this general introduction on the Dealer APP connect the eBike to the Dealer APP by Bluetooth®, a short one should have a clear understanding of the following key diagnosis is made before the activation. Once activated points: the eBike is considered as sold.

As mentioned before, the ebikemotion® guarantee is considered to take effect from the moment the bike is IMPORTANT activated.

- The eBike has to be ACTIVATED by the store via Remember that if the eBike is not activated the light on the Dealer APP, at the moment of its delivery to the end remote will be GREEN. Once the eBike has travelled more user. than 50 km the level of assistance will automatically change to NEUTRAL. -The APP provides information on the status of the eBike, diagnoses and solves problems.

- The Dealer APP can only be used by authorized stores. 4.2 Installing the APP If you have an iPhone, you can find the ebikemotion® APP in -The Dealer APP is compatible with various brands, if the Apple Store or on Ti UNES. If you are using an Android these give their permission to the Store. smartphone, you can install the ebikemotion® APP through the Google Play Store. - Only the store has the authority and the knowledge needed to activate the replaced ebikemotion® electronic parts. Activation cannot be carried out by the end user.

The functionalities of this application guarantee the proper life span of all parts, in all stages. It also ensures that stores are equipped with tools that are suited for the detection of errors. All this will make stores the most important elements of the supply chain, since their role in the development and The icon of the APP is characterised by a white square that delivery of the product will be crucial. has a GREEN letter “e” in its centre, the contrary of the end user ebikemotion® application, as pictured in this user manual. You only need to press the icon in order to download the APP. The APP is free and can be downloaded at any moment, provided you have a reliable internet connection. It can be used with any bike brand, although the application activates more functions for the eBike system. The eBike functions may work with other OEM bikes that use similar components powered by ebikemotion® technologies.

Manudacturer Distributorr/Shop End User

Productión Demo Activation Prepared eBike with Status eBike end user Differents status of a eBike

Page 9 4.3 APP Language options 4.4 APP Units and Measurements The APP automatically detects the current language The metric and imperial systems of measurement are configured on your Smartphone and configures the included in the ebikemotion® APP. Since the application is language of the APP accordingly. It is not possible to fully compatible with your smartphone, the measurement change the language of the APP manually and for that you system of the app will also be defined by your mobile´s will have to change the language of your smartphone in the configuration. On the APP itself there are no options to General Settings. choose the system of measurement. Keep in mind that when you select a language and the system of measurement on Currently, possible language options of the APP: your phone it includes many parameters (keyboard, voice, - Spanish commands and measurements.). - German - French If you want to change the type of measurement system - English (By default. If the APP doesn't support the between METRIC and IMPERIAL, please go to your language configured on your smartphone it will change smartphone´s settings menu to adjust it in the “Language to English automatically) and Region” and go back to the APP.

Other languages will be available shortly.

iOS Example: Language Selection iOS Example: Region Selection

Page 10 5. User and Access When you start the APP you will see the user LOGIN system where you will find the following options:

- LOGIN: If you have previously registered as an ebikemotion® user. - LOGIN: STORES registered with ebikemotion® 5.1 Register as new ebikemotion® user - LOGIN: STORES registered with Facebook® From the mobile application or the ebikemotion user - Password Recovery website 1. Press “Register”. You will be asked to complete a form, Remember that the DEALER APP users are privileged users fill in the required information and again choose the of the ebikemotion® END USER APP, who as a STORE have option “Register”. a special profile in the application. Only the BRAND can create this type of profile for its users. As the system user you 2. The ebikemotion® Server will send you an email with can select ebikemotion® or Facebook® to login into your a link. Click on the link to activate your account. account. 3.The ebikemotion® Server will confirm that the registration process has been completed. VERY IMPORTANT 4. From now on, you will use your USERNAME and To create an end user account use the WEB PASSWORD to login into the APP. DASHBOARD or the END USER APP. If you do not receive the email, it means that there has been a problem in ebikemotion® APP Email Server or that you have entered an incorrect email. Please try to register again or contact our support centre.

5.2 Registro con facebook If you want to login using your Facebook® account, press on the blue icon “Log in with Facebook”. The APP will use different processes for iOS and Android.

- With the iPhone, the APP will open a special window where you will introduce your Facebook® user and password.

- With Android you must have the Facebook® APP installed on your smartphone, if you are logged in as a user the ebikemotion® APP will automatically use your Facebook account.

5.3 Password Recovery If you are using an ebikemotion® USER ACCOUNT (not Facebook®), you will be able to easily recover your username and password. On the user login page of the Login Screen ebikemotion® Dealer application, press the option “Recover Password”. Dealer App The system will take you directly to a recovery form that you will have to fill in, in order to receive your data by e-mail.

Page 11 5.4 Linking your user to the BRAND 5.5 Remote creation of user by Brand Independently of whether you have a DEALER type account The BRAND has the ability to create a user account for its (you can diagnose bikes of other brands) or you just created Store. They will need a valid email account to do this a new user account, you have to LINK YOUR USER to the operation. The BRAND will create a password that they will brand. If you are a store and have access to the bikes of your send to your email address and that you will have to modify new brand, you should open the END USER ebikemotion afterwards. The BRAND is in control of all the user accounts application and pair up with a bike of a brand that you wish with the DEALER profile, so they have the power to change to diagnose. From then onwards, your user account will stay your possibilities; deciding on whether you can access the linked to the new brand and the brand will see you as a DEALER APP or not. compatible user. Send your user account and your username to the brand and they will give you a permission to use the DEALER application. If you have one previous ebikemotion® or you have created a new one, the first step that you need to follow is to PAIR WITH ONE EBIKE of the BRAND that you want to MANAGE.

When you create a connection with one eBike of any brand, your user account is available for that BRAND. In this way you can send your username to the BRAND and they will be able to access your data to pair your account with the BRAND. Remember that this process must be done on all the brands that you want to admin.

List of users of the brand - Distributors Form

Page 12 6. eBike Pairing and Connection Both APPs cannot be connected at the same time to the same bicycle. You should check how to close your APPs, this NOTE depends on your smartphone and OS version. Remember that you must close the END USER APP The DEALER APP is free and you can download it from any before opening the DEALER APP. APP store with compatible platforms (Apple Market or Remember that the end user needs to pair his Google Play). The following steps are to help you with the phone again before leaving the store. It is very installation process: important that once you finish any process in the The ebikemotion® eBike pairing process is required to use the APP when you are using an ebikemotion® shop, you delete the eBike off your smartphone, compatible eBike. Before stat prepare the following: leaving it free for the new user pairing process In order to carry out the ebikemotion® pairing process through Bluetooth® between the APP and an eBike 6.1 Deleting paired smartphones compatible system you need the following: - An ebikemotion® compatible eBike with The deleting process is already explained, basically this Bluetooth® connectivity process is: -Reliable internet connection (WIFI or 4G) - Your smartphone with the DEALER APP installed I. Switch off the eBike II Switch on and keep the button pressed during t h e 1. Install the APP on your smartphone and complete the whole starting process and 4 seconds more. Registration or Login process iii. The LED will start to blink in BLUE colour for some 2. Switch on the POWER button of the ebikemotion® seconds to inform you that the last smartphone was (Remote Control) deleted and is waiting for pairing the new one (a section) a) When the APP detects an unpaired ebikemotion® compatible eBike, it will pair up with it and a notice will inform you that the pairing process has been carried out correctly. C I. In addition, the SETTINGs menu will show display the option “EBM Pairing Status” Connected ii. You will see a lit up eBike icon in the top right corner to ON/OFF BUTTON OF REMOTE show its connection status iii. Finally, the LED on the remote will light in BLUE for a 6.2 Force the BT Connection few seconds to inform that connection is done. b) If the ebikemotion® compatible eBike is not paired, There is a way to force your mobile to delete any link to the perhaps the bike is paired with another Smartphone. In this eBike that has been connected previously so that it looks case check your remote manual to see the Bluetooth® reset for a new connection. Please select SETTINGS in the main process on your remote. (In the section 7.2 you have some menu and later in the BIKE options tap on “Pair with a new information about this process). To reset the smartphones EBM bike”, the actual Bluetooth® connection will be refused paired follow this process: and the system will try to find a free eBike through I. Switch off the eBike Bluetooth®. ii. To switch on keep the button pressed for 4 seconds or more. iii. The LED will blink in BLUE colour for a few seconds to inform you that the last smartphone has been deleted and that it is waiting for pairing anew one (a section)

When an ebikemotion® eBike is paired you will see a GREEN NOTICE in the top of the screen with the message “bike pairing – pairing with the eBike done”. From that moment onwards your ebikemotion® compatible eBike and your Smartphone will be paired and it will not be necessary to pair again. The ebikemotion® compatible eBike will be paired with your last paired smartphone and will not be visible to other Smartphones. Each time that you switch-off your ebikemotion® compatible eBike, you will receive in the APP an alert in the top of the screen with the message: “bike pairing – connection with the bike lost”. Force the Bluetooth® connection

Page 13 7. Diagnosis and Device Installation Diagnosis is the main process before any other operation - eBike Serial Number (e-SN) with the DEALER APP. A diagnosis is done each time the - Model of eBike Dealer has any interaction with the eBike. Unlike the END - Manufacturing Date USER APP that only shows the error code and a short - Distance travelled with the eBike description to look for possible solutions in the manual, the - Time of use DEALER APP can show additional documentation (Technical - Battery charging cycles PDF) to extend the information on the error and possible - Battery Status solutions. Each ERROR in the eBike model includes technical - Additional information documentation to help the dealer solve the problems, the relation is one PDF file per ERROR per MODEL of the eBIKE. At the same time the diagnostic process also is designed to update the eBike STATUS in the Cloud.

This part of the manual will show you how to see the eBike basic information, serial number, when it was manufactured, the history of actions, actual battery status and other extra information because each data is archiving as time goes by for each user and dealer connection. Also we will explain the process that the dealer needs to follow if the frame is replaced or if an additional component is added to the system, or if the eBike Bluetooth® connection is not possible.

eBike confirmation connected

7.1.1 The Serial Number Once you are paired with the eBike, you will see an icon in the top corner of the APP with the connection symbol, if it lights up in WHITE it means the eBike is connected, in GREY it means that there is no connection. Check the previous chapter in order to learn more about the Bluetooth® pairing process.

If there is connection, TAP on the top right icon. The APP will show you the eBike Serial number, that ebikemotion® names “e-SN” or eBike Serial Number. The eBike Serial eBike card - Connection number is composed of two codes: - Brand CODE: This is an internal ebikemotion 7.1 The eBike File codification composed of 2 digits, for example: OB = Orbea, LE = Legend ebikes, DS = Desiknio, etc… The eBike File is the starting point of the system and usually is the first point that we must check and get a clear idea about the eBike status. The following, is the main information that we can check: XX 1234567890ABCDE

Page 14 - Manufacturer Serial Number: This code is an alphanumeric chain with 15 characters at maximum, Alert of error in the APP that must be identical to the Serial Number that the manufacturer put in the FRAME of the eBike. IMPORTANT NOTE For example, one eBike has the Serial number: 123AH456, can have an e-SN resembling this one: OB123AH456 This operation is very common when the store is adding a NEW COMPONENT. Remember that The DEALER application is the one that sends the e-SN of new components come without any e-SN and the devices to ebikemotion®. These are the situations in using one component in this status will generate which you may need to indicate the e-SN ERROR-25 -> COMPONENT PROTECTION - If the eBike frame is broken and you need to move all components to a new eBike frame. - If you need to change or add an ebikemotion® component: 16:32 ERROR 25 o Because the component that manages the Sport 1123 17% Bluetooth® module is broken and there are no COMPONENT-PROTECTIONaltitude more ebikemotion® components in the system. MPH o Because all ebikemotion® components are 153 345 w BROKEN. bmp o Because there is a NEW ebikemotion® 1 16,7 156 149 km component. AVS RPM Bat o Because you need to add a new component. All Tor the components arrives to the dealer without Pwr 86 % having the e-SN assigned. If the eBike has a 00:15:34 125.35 mi component whose e-SN does not match with the rest of if the e-SN is missing, the eBike will enter in ERROR-25 -> COMPONENT PROTECTION and 7.1.2 eBike General Status will not push. To solve this problem, you need to The eBike general status provides the store with a lot of introduce the e-SN to the new component. interesting and useful information when an eBike arrives at the shop. The most important information is: Changing the e-SN is a critical operation that has certain effects on the ownership and identification of eBike, for this - Manufacturing time and date reason, this operation is protected and to be exclusively Reports on when the eBike was created and updated carried out by the Store. At the moment of execution, all the at the factory after its complete assembly. This operations made are registered. information is received by ebikemotion® after the production diagnosis process.

Component - Total Distance travelled: It is the distance the eBike travelled with the electric system on. It is not the change total distance, because it may have been cycled with ebikemotion® the electrical system off

- Use Time: New It is the time of all archived activities. It also includes the ebikemotion® total time cycled with the electric system on. component e-SN - Battery cycles: Proccess Number of charging cycles that have been made since Update purchase - Date of Last Battery Charging: Time at which the last complete charge of the battery was made.

Frame - Battery status: Change Health status of the battery cells (100% maximum, for example). This data is calculated by comparing factory nominal maximum capacity to the current nominal maximum capacity.

Page 15 To carry out the e-SN assignment you need to follow this process:

1- Pair with eBike

2- Click on the Main Diagnosis and Device Installation option

3- If there is an error, the system will inform you of it

4- You will see an icon with the letters e-SN in the upper bar area. Click on the icon

5- It will look like a dialog box where you should perform the following steps:

- Indicate the eBike brand (The system will only allow you to indicate brands that you are authorized to use)

- Enter the manufacturer's SERIAL NUMBER, WITHOUT OUR PREFIX. The prefix is entered automatically by the system, based on the mark indicated in the previous step

eBike information - The e-SN is sent to all eBike devices. Check that the e-SN of all the devices has changed in the list of devices. NOTE The charging capacity of the battery cells degrades over time and with the number of charging cycles, so it is important to know two things: Connec APP - The date from the last full charging, which if and eBike supported by the system should be displayed in 1 the status tab. More than 2 or 3 months is an Indicate brand and SN excessive time that can affect the operation of the 5 of ebike battery. - The total number of charging. The number of charges reduces the maximum load capacity of the cells that compose it. Depending on the material of the cell, APP within 500 charging cycles we could Customization reduce the maximum charge level of the

battery between 80 and 70%. 2 years is Press what is takes to complete 500 cycles if used e-SN Diagnosis intensively at 100% discharge. The usual battery 2 option life span is around five years. Press e-ES 4 top icon

7.2 Assigning the Serial Number "e-SN" Check System Errors It is necessary to use the DEALER APP to assign the e-SN, in 3 these two situations:

- Changing of the Frame

- Changing any ebikemotion® component

Page 16 SN

e-SN - Diagnosis selection e-SN - Brand selection o e-

e-SN - Components List

e-SN - Enter Serial number proces

Page 17 7.2.1 Replacing the Frame IMPORTANT NOTE If you have to change all the components from one frame to another, the components must be given the serial number Remember that when there are components in of the frame on which they are mounted so that the whole the eBike with different e-SN the system operation is registered in the system. generates ERROR 25, component protection error. This error will DISABLE THE FUNCTIONING To change the components, follow the process described in OF THE EBIKE SYSTEM. You must make the e-SN the previous point. assignment process so that all components have the same e-SN.

7.3 Diagnosis and Errors 7.3.1 Introduction to Diagnosis Diagnosis is one of the most important services. Through a 1 2 simple Bluetooth® connection between our mobile phone The same components with at different frame and the eBike, this system allows you to:

7.2.2 Changing ebikemotion® Components - View installed components - View the serial number of the components Due to many circumstances the ebikemotion® components - See the e-SN assigned to each component (they must may have to be changed, this occurs most commonly when: all be the same on one eBike) - Know the status of each of the components and their - A component is broken errors - The user wants another component to be assigned to - View the firmware version of each component the eBike, for example another remote backup, - Change the coding of a component (Change the another battery behaviour of the component) - View the error and PDF document associated with the - The Bluetooth® device is faulty and you need to error and its repair connect another remote to test the eBike and diagnose it - Change and associate new devices with eBike - See details of power, current, etc. And generate a The process in any case is exactly the same as that report while the eBike is being cycled. described in the previous point. Make the connection, select diagnosis and select the top e-SN option to assign It is very important that any eBike store that has bike brand and serial number to all components. ebikemotion® equipment knows the Dealer APP and the basic operations, such as the start-up and activation of the eBike which are needed for it to function properly, as well as the changing of any component, so the Store plays a fundamental part in the supply chain of parts and accessories that cannot be purchased and installed outside the network of establishments authorized by each brand.

Diagnosis & Device Installation 1 Only ebikemotion® componets change

Page 18 7.3.2 Device List When you tap on the image, it gives access to a page that gives more detail on the characteristics of the device. There In order to see the list of the ebikemotion® devices that are are three important points in the device description: installed in the system, press the Diagnosis option (YELLOW button). The application will wait to have a paired eBike and - Firmware: will show you the devices that have been detected and that This option displays the current firmware version of the are connected to the system. The connection is made by device. If it appears in red, it indicates that the firmware of Bluetooth® between your mobile terminal and the eBike so the device must be updated with the latest version it is essential that you have previously paired with it. Refer to available. This process can be done through a more the previous sections describing this process and deleting advanced diagnostic tool or via Bluetooth® if the device other previously paired phones. allows.

Once the list of devices is displayed, we can access the - Status: most important operations: This option can display either: NO ERROR or a CONCRETE ERROR. In case the system shows an error, an icon will - View the details of a device including its photo appear in the upper area with the abbreviations PDF. The - Assign the e-SN to a device PDF is a technical documentation file that is associated to - View the error of a device each of the possible errors of each of the bike models that - Update the firmware of a device the system has. This information is very useful for solving - Coding a device problems since it contains concrete guides to support the repairing.

- Coding: This function allows to change the BEHAVIOR of the EBIKE, the coding is an encrypted field for each model that is generated by the manufacturer and that makes the same device work in one way or another, for example, whether the lights are on when starting the eBike, The position of the remote, levels of attendance, etc.

Diagnosis - ebikemotion® device list

7.3.3 Details of the devices Once we have access to the list of devices with photos, we can easily identify them and view their details; the type of the equipment together with its serial number and the serial number assigned to the eBike, also the firmware version and errors. To access to the file with information of the device you must click on the image of the device.

Diagnosis - Component information

Page 19 IMPORTANT NOTE - Complex Coding When the information that we have to send to define Coding values ​ ​ should not be modified if they the behaviour is much more extensive, complex and detailed, an XML file is used, since it contains all the are not known. The value should be provided by data. This type of files cannot be sent manually and the the manufacturer and be associated with the system is responsible for retrieving it from the database model of the bike. and uploading it to the device. It is a security measure so that behaviour cannot be unduly modified. This tool is used on devices such as Engine Control or Location 7.3.4 Coding Devices System. Device coding controls the operation or behaviour of each of the ebikemotion® devices XML

7.3.4.1 Different types of Coding Diagnosis - Automatic full coding In the ebikemotion® system there are two types of coding that define behaviour.

- Simple coding: 7.3.4.2 Circumstances requiring coding This type of coding is associated with devices whose There are three circumstances in which the store may need behaviour is simple, such as a remote, where we can to modify the CODING: modify parameters associated with simple concepts. For example, define what level the system starts at, how - If a part of the system is replaced: many levels it has, whether it is to the right or left, if it In this case the store must follow the following starts with the lights on, etc. The coding based on simple procedure: definitions is based on a short alphanumeric code of 1- Assemble the equipment type 37671592 2- Enter diagnosis mode in the APP after pairing with eBike 3- Enter the eBike e-SN The system will automatically retrieve the coding and send it to the device, whether simple or complex.

- If the manufacturer sends a code to change the behaviour based on a simple coding: In this case, the store will enter the tab of the device and change the code manually. Only simple coding is supported. Click on the coding field and insert the code that you want to modify. Once the code has the correct values, press the button to save the changes.

- If a firmware update occurs: In this case, the update may have associated simple or complex coding that the system downloads and sends after loading the new firmware.

Remember that next to the coding value you have the option of recovering factory settings.

Manufacturer Change Firmware eBike Components Components Upgrade request Diagnosis - Simple encoding

Page 20 7.3.5 Error in the Device 2- STEP 2: When we have a display, the error can be represented Errors in the devices can occur for several reasons; loss of with a code and a short description. This code and this the waterproof shield, failure of an electronic component, description are fundamental to solving the problem. You will failure of a cable that generates an incorrect signal. The have to go to the user manual to check what this error same error can occur for a number of different reasons, means. Usually, the steps taken to resolve the problem at the which can originate from different parts. For example, if the user level are: Visual inspection, connector review, cleaning system tells us of an error in the motor phase, the origin can and restarting the system. be in a sensor of the motor phase or in the wiring of a motor or in the intermediate or final connector. Where is the error and what must we do to solve it? The answer is not easy in most cases. To help installers solve these types of problems the system shows an error and a possible solution.

Commonly, when an error occurs in the system, this process takes place:

1- STEP 1: The system visually informs the user that an error has occurred. It can be, for example, through a red light that flashes on the remote or an icon on the display or in the end user application.

Alert of error in iWoc®

Listado y descripción de errores (Manuales de Usuario)

3- STEP 3: 2 If the malfunction cannot be resolved by the user, the eBike has to arrive to the store where it will be connected to the DEALER APP to find out what is the source of the eBike´s problem. A diagnosis will be made and the errors marked it its list will be checked. Here we can apply our experience to solve the problem

4- STEP 4: If none of these work, our last resource is to access the online technical documentation of the error for the 16:32 particular eBike model. If the manufacturer has uploaded ERROR 4 this information, we will be provided with hints on how to Sport 1123 17% LOW-VOLTAGE-PROTECTIONaltitude solve the problem. A button in the upper area of the MPH diagnostic tab will enable us to access the technical PDF.

153 345 w bmp 7.3.5.1 Technical PDF 16,7 156 149 km 1 AVS RPM The technical PDF is a document that the manufacturer of Bat Tor the eBike can upload to the system to offer us additional Pwr 86 help in finding solutions based on descriptions and 00:15:34 125.35 mi % photographs. The system can offer a TECHNICAL PDF FOR EBIKE MODEL ERROR CODE. It can be an ideal resource App alert for finding solutions to failures, for example, in the PAS sensor. This document can even describe what connector it is, how to access it, and how to replace the sensor if necessary.

Page 21 IMPORTANT To install a new component, it is important to have the battery fully charged and disconnected if possible . Install the new component and ensure that you have plugged all the connectors. Once this process is completed enter Diagnosis, the system will display the component protection ERROR 25 in the new installed device. Follow the process described in the "Assigning the Serial Number(e-SN)"- and the component will be installed and connected to the rest of the eBike.

Component Component e-SN = XXXXXXXXA e-SN = XXXXXXXXB 1 2

Component Protection Access to technical PDF

Component Protection - Different e-SN

Component Component e-SN = XXXXXXXXA e-SN = EMPTY 1 2 7.4 Installing a new accessory To install a NEW ebikemotion® accessory, EXACTLY the Component SAME PROCESS must be carried out as when REPLACING Protection a component. When a new compatible device is placed on the eBike, the DEALER APP detects it and the user has to perform the process described in the "e-SN" Assigning the Serial Number - to store the e-SN on the eBike and also Component Protection - Componente without e-SN load its coding. Read over the previous points to find more information on this process.

7.4.1 Component Protection Component protection is a state in which the eBike enters when the system detects a component which does not have an e-SN or whose e-SN does not match with the rest of the eBike´s e-SN. In this case, the eBike will not function and the remote will flash in GREEN. In addition, the system will display ERROR 25.

To solve this problem simply assign the eBike e-SN to the new device following the process described in the point: e- SN Assigning the Serial Number-

Page 22 8. Engineering Mode 8.1 What is the Engineering Mode? - BATTERY DATA - Voltage The Engineering Mode is an option that enables you to see - Battery Level the technical information of the eBike during its operation - The temperature (motor and battery in terms of voltage, current and power). - Current Being able to make diagnosis on the basis of this information - Capacity in Wh is very interesting. Having a clear idea of the values that are being obtained by the eBike enables us to make - MOTOR DATA appropriate adjustments or detect the origin of a problem. - The RPM (Cadence) The engineering mode basically includes: - The torque - Temperature - An Information Panel, which shows us the values - Current - A system that takes marks malfunctions - A System that generates reports on these The display updates the values at the same rate as they are malfunctions updated in the system via Bluetooth®. The Dealer user can start a tour and send a status report to the bicycle The Engineering mode is available in the Dealer APP and in manufacturer for further analysis, as explained below. the End User APP, although in the End User APP the report function is not available.

Engineering Mode - Information Panel

Engineering Mode - Access 8.3 Engineering Mode Report 8.2 Information Panel Engineering Mode Report is a CSV FORMAT document The information panel shows the main values of the eBike that is generated by the application based on the values system in a table: received via the Bluetooth® system. The report stores 10 - MAIN SUMMARY values per second and for each of the values the following - Support Level information is stored. The system behaves differently on - Speed Android and iOS because of how the systems are built: - Autonomy - The identifier - The e-SN

Page 23 - iOS: The name that receives a label inside the report file is: Recording is cyclic and 50,000 records can be stored. XXXXXX Recording starts from the first second the application connects to the eBike. Each record shows a moment in time in a sequential manner with the values ​ ​ of all fields sorted in a table which can be imported to third-party tools 8.3.2 Sending reports by email for further analysis. Once the report is finished, it is time to send it. You can send it The estimated maximum time is 1 hour. to anyone and even yourself. Reports in the Engineering Mode should be short and last no longer than 5 or 10 - Android minutes because the amount of data stored in the phone's On Android you must start the recording process, stop it memory may be too large. Moreover, a large file can be and send it, for this this, you have 3 buttons in the upper difficult to send by email. For these reasons, 5/10 minutes is area- Play-, -Stop-, and Send Report. Once a process has considered a reasonable time. been started by pressing the Play button, the data will be saved until Stop is pressed. The created report can be sent by pressing the Send Report button.

In the report you can mark malfunctions to identify points where a specific behaviour occurs, this can be done using the button in the engineering mode or the remote control as we explain in the following points [email protected]

Engineering Mode - Generating report

Once you press the report generation button the system compiles the report into a CSV file that is attached to an email. The mobile phone's e-mail user opens and the file is inserted. In this process the user is asked what name he wants to give to the report and the people he wants to Engineering Mode - Report Control Options share the report with.

8.3.1 Engineering Mode Report Marking malfunctions in the report is used to identify the malfunction while the system is saving file information. To mark a malfunction, the user must click on the mark malfunction option in the upper part of the screen in the Engineering Mode, or press shortly on the central button in the same mode or enter the ebikemotion remote control MODE. This way you can search the text file for the marks to see the values at the malfunction point.

Page 24 The eBike manufacturer must have chosen and set up an 8.3.3 Report Management email account for receiving status reports. If you do not have an account set up for this purpose, the Malfunction Having a report in CSV format will allow you to open the and Send Report buttons are disabled and reports cannot report in EXCEL and create your own graphs. Reading the be sent. speed and power on a graph in a very simple way and the marks indicate anomalous behaviour. Otherwise, if they are enabled, the user can change the target account and add new accounts for e.g. receiving the report in their own email account.

Untreated report

Report after treaty

Page 25 9. eBike Modes 9.1 Mode of the eBike An eBike can go through different stages; from the time its parts are manufactured to when it is assembled as a bicycle, sent to the store and delivered to the customer. This section is undoubtedly one of the most important since a store must know HOW TO ACTIVATE AN EBIKE FOR DELIVERY TO THE FINAL CUSTOMER. This point is described in section 9.2 of this chapter in both written and graphic form and is one of the two most important processes of the Service with diagnosis and replacement of parts.

Available states & enabled state

9.1.2 ACTIVATED Mode It is essential to ACTIVATE the eBike when delivering it to the customer. Switching from DEMO MODE to ACTIVE Mode imply the following: - The eBike can travel more than 50km (there is no limit) - The store that delivered the eBike and the date of delivery of the eBike are stored in the system - The ebikemotion® parts warranty process begins

eBike Status - Access ONLINE SHOPS: Remember that if you have an online shop you also need to deliver the eBike activated 9.1.1 DEMO or TRANSPORT Mode When an eBike is manufactured and the entire factory 9.2 SAFETY against burglary in store configuration is loaded for the model, eBike is in an intermediate state called MODE DEMO or MODE A store may have eBikes for testing or to sell them. If an TRANSPORT. The DEMO mode is a mode in which the bike eBike is to be used for user testing it must be activated and will operate as follows: will therefore not be limited to 50km.

- The remote or display will notify the user that it is in In case of a customer wishing to test a particular eBike, you DEMO MODE, either through a message on the can keep the DEMO mode after the set-up. display, application or through the own lights of the remote that may be in a special state, for example LED Activation should only be performed on eBikes upon their flashing in GREEN. delivery to the customer, this is due to the guarantee taking - The maximum distance that can be traced with eBike is effect upon activation, as well as security reasons. If an limited to 50km. From that moment on the pushing level eBike is stolen in the DEMO mode, it is not functional until will always be NEUTRAL and the system will stop activated and it can easily be found out where an eBike pushing any more. has been activated afterwards.

It is essential that eBike switch to ACTIVATED MODE at the moment of the SALE.

Page 26 It is very important therefore that, if a client goes to technical 9.3 eBike Selling Process service to activate an eBike in the DEMO Mode, they are requested the purchase invoice of the eBike and that the To summarize, an eBike should go through the following technician checks with the brand to make sure it is not an steps when in the store: eBike stolen through the eBike serial number. It makes no sense for a customer to buy an eBike in one store and go to 1- Make sure the battery is charged, otherwise charge the another to activate it, since the activation process IS A eBike to prevent it from turning off during an intermediate MANDATORY STEP OF THE SELLING PROCCESS. process 2- Check, in particular, system connections, remotes and bus cables.

3- Switch on the eBike with the MODE button pressed for 3 seconds to delete a paired phone

4- Start the DEALER application and login as a user

5- Enter the SETTINGS option and click on the pairing with a new eBike option.

6- Go back to the main application window and wait until the application is paired (The eBike “connection” icon lights up in the top right corner). If not, repeat the procedure from step 3.

7- Enter the main DIAGNOSIS option and verify that the e- SN of the devices matches

8- Make sure that there are no errors in the list of components

9- Go back to the main menu and press on the option STATUS and LOG

Press the ACTIVATED option

Manudacturer Distributorr/Shop End User

Productión Demo Activation Prepared eBike with Status eBike end user Differents status of a eBike

Page 27 10. Frequently Asked Questions What to do if… 10.6 If you need to change the frame If the frame needs to be changed, the manufacturer should supply the frame and change all the components. Once 10.1 I am not able to pair the eBike by this process has been completed, the serial number of the Bluetooth® box must be re-assigned to all components . Check "7.2 - Check that your Bluetooth® is ON. The application will Serial Number Assignment" e-SN "" alert you if it is switched off. - Try deleting the paired phone with the eBike. Refer to section 6.1 10.7 The remote marks an error and I do not -Reset the APP terminal. Refer to section 6.2 have the APP installed All stores must have the APP installed to be able to sell an eBike. In this case reinstall the APP and retrieve its 10.2 The Bluetooth® module is faulty credentials through the login page itself or call your brand There is no way to make a diagnosis via Bluetooth® if the to generate them again. module is faulty. The ebikemotion® devices that include Bluetooth® are:

- Smart Motor Controller X-35 10.8 If all of the above do not work - iWoc Plus Remote You should contact your eBike´s manufacturer brand which - iWoc Display will offer technical service that will help you find a solution. If you have another iWoc Plus or Display remote, you can change its settings and use it on the eBike with a faulty Bluetooth® module and perform a temporary diagnosis after solving the component protection problem, ERROR- 10.9 What if I sell bikes from two different 25. brands with ebikemotion® components? It is not a problem. You have two options. The first one is to have two accounts, you will have to use the corresponding 10.3 If I have to replace an ebikemotion® part account for each brand. Otherwise, you can have one account that is enabled for the two brands. In this case, You must carry out the component protection process when you enter as a user and will have to assign the ESN, described in section: "7.2.2 Changing the ebikemotion® the system will ask you to choose the brand that you want to Component". Remember that you will have to make a perform the operation on. This process is critical as the diagnosis and activate the e-SN in the new, replaced system will verify whether the serial number of the bike that component. is trying to load exists on the system.

10.4 If the customer wants to have a backup accessory, for example two batteries or two remotes To do this the same process must be performed as when changing a part. Check section "7.2.2 Changing the Ebikemotion® Component".

10.5 If the system does not function and ERROR 25 appears This problem occurs when a component of the eBike does not have the eBike Serial Number(e-SN) assigned to it, this may happen if a component has been replaced after manufacture and the correct procedure has not been followed. Another reason for this error to occur is when a component from a different eBike is installed in another, since their e-SN numbers do not match the eBike cannot function. To solve this problem, check section: "7.4.1 Component Protection"

Page 28 11. Terms of Use

TERMS OF USE OF DOCUMENTATION 1. Copyright Rights (ebikemotion) All copyrights in the text, images, photographs, graphics, user interface, and other content provided on the ebikemotion Manuals, coordination, and arrangement of such content, are owned by ebikemotion® Technologies or their authors or its licensors or service providers, to the full extent provided under the Spain Copyright laws and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the Site for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of CLC or any third party. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the Site is strictly prohibited, without the prior written consent of ebikemotion Technologies. Systematic copy of publishing of this document, directly or indirectly, a collection, compilation, database or directory without written permission from ebikemotion Technologies is prohibited.

2. Copyright Rights (Third parties) There are some logotypes or pictures used in this document as examples of the integration the Premium Pack system. All copyrights in the names, brands, text, images, photographs, graphics, are owned property of their authors (Some examples uses ORBEA Soc. Coop. pictures as premium pack user.)

3. Obligations You are required to comply with all applicable laws in connection with your use of the documentation, and such further limitations as may be set forth in any written, electronic or on-screen notice from ebikemotion. This documentation is only available for the internal use of ebikemotion OEM customers that have license to use the PREMIUM PACK system.

4. Copy and Publishing It is totally forbidden the public publishing, editing of adaptation of this content without the previous authorization of ebikemotion Technologies.

Page 29 a fast view of your partner for the future of e-bikes The reference questions always are who, why and where. ebikemotion® Technologies Limited Soc. was founded as new company in August 2015. The big difference with other company models like the startups is that ebikemotion® Tech. is created by automotive consolidate companies using their own funds, facilities and human staff. All the expertise of the members has been put at the service of the project team to create a product and solution with sense by the point of view of the experience in all the fields of development of it.

Why you must talk with us? ebikemotion® platform and solutions are built under 3 BIG PRINCIPLES:

Innovation Modularity Flexibility

If you want to get the success you need to innovate. For the innovation with have a huge product porfolio with different solutions that will be able to give to you the possibility to create one e-bike for your customers that will be yours, including your own view of performance. Be different, that is the way to innovation, that is the way to success.

More info EBIKEMOTION TECHNOLOGIES S. L. C/ Orfebres, 10 – 34004 (Palencia, Spain) ebikemotion.com v.1.0