Shared Decision-Making Clinical Indicators System-Level Measures Quality Improvement Concierge Medicine Technology Adoption

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Shared Decision-Making Clinical Indicators System-Level Measures Quality Improvement Concierge Medicine Technology Adoption Asia Pacific Journal of Health Management Volume 11 Issue 2 – 2016 The Journal of the Australasian College of Health Service Management Features: Shared decision-making Clinical indicators System-level measures Quality improvement Concierge medicine Technology adoption . and much more CONTENTS EDITORIAL Co-creating and Developing Health Management Theory and Practice: a global opportunity? 4 In this Issue 7 To the Editor – Natasha Farrell 8 VIEW POINTS – INTERVIEWS, COMMENTARIES 10 Implementation of Shared Decision-Making in Australia Kaye Ervin, Irene Blackberry and Helen Haines REVIEW ARTICLE 12 A Review of the ACHS Clinical Indicator Program after 20 years Brian Collopy, Christine Dennis, Linda O’Connor and Myu Nathan RESEARCH ARTICLE 18 Developing and Implementing a Framework for System Level Measures: lessons from New Zealand Fiona Doolan-Noble, Mataroria Lyndon, Andrew Hill, Jonathon Gray and Robin Gauld REVIEW ARTICLE 27 Making Hospital Governance Healthier for Nurses Kim Clark and Shelley Beatty REVIEW ARTICLE 33 Financing Healthcare in Indonesia Suryanto, Virginia Plummer and Malcolm Boyle RESEARCH ARTICLE 39 Addressing Health Insurance Deductions through an Interventional Study: the Case of a Large Central Hospital Neda Hashemi, Erfan Kharazmi, Asiyeh Salehi, Shekoufe Ghaderi and Nahid Hatam RESEARCH ARTICLE 49 Assessing the Adoption of a Home Health Provisioning System in India: an analysis of doctors’ knowledge, attitudes and perceptions Nikunj Agarwal, MP Sebastian and Shikhar Agarwal RESEARCH ARTICLE 65 Correlations and Organisational Efects of Compensation and Benefts, Job Satisfaction, Career Satisfaction and Job Stress in Public and Private Hospitals in Lucknow, India Himanshu Rai and Neha Saxena GUIDELINES FOR CONTRIBUTORS 75 COVER: ASCHM engaging with the Asia Pacifc through the APJHM – Health Management contributions from fve nations. Asia Pacifc Journal of Health Management 2016; 11: 2 1 ASIA PACIFIC JOURNAL OF HEALTH MANAGEMENT PUBLISHER Judith Meppem PSM, RN, RM, BHA, COTM, FCN, MACORN, FINE, Australasian College of Health Service Management MNSWMA(Hon), MNUMS(Hon), FCHSM(Hon) Former New South Wales Chief Nursing Ofcer; Consultant, Nursing, EDITOR Midwifery and Health Care David Briggs BHA(NSW), MHM(Hons), PhD(UNE), DrPH (NU-Hon), Rod Perkins BDS, MHA, PhD, FCHSM, CHE FCHSM, CHE, FHKCHSE Senior Lecturer in Health Management, Health Systems Group Adjunct Associate Professor, Schools of Health and Rural Medicine and Associate, Centre for Health Services Research & Policy, School University of New England, New South Wales, Australia of Population Health, The University of Auckland, New Zealand ASSISTANT HONORARY EDITORS Mavis Smith BHA, MHA, FCHSM, CHE, FHKCHSE, FAICD Gary Day DHSM, MHM, BNurs, Grad Dip Health Science (Nursing Mgt), Chief Executive Ofcer, Mayfeld Education, Victoria, Australia RN, EM, FCHSE, FGLF Professor of Health Services Management EDITORIAL OFFICE Director – Centre for Health Innovation David Burt BSc, Grad Dip Applied Sc, Info Studies, AALIA Grifth University Production Manager Stuart Francis MCom(Hons), CMInstD, FCHSM, CHE Rose Ellis PhD, BA(Hons) Group Chairman Sub Editor Francis Group International/FGI EDITORIAL COMMITTEE Sandra Leggat PhD, MBA, MHSc, FCHSE Jim Birch BHA, FCHSM, CHE Professor Health Services Management and Director Building Lead Partner, Health and Human Services, Health Communities La Trobe University, Victoria, Australia Ernst and Young Geofrey Lieu DBA, MHA, BA, LFACHE, LFHKCHSE, FCHSM, CHE David Briggs BHA(NSW), MHM(Hons), PhD(UNE), DrPH (NU-Hon), Chairman FCHSM, CHE, FHKCHSE Hong Kong Healthcare Corporation, Hong Kong Adjunct Associate Professor, Schools of Health and Rural Medicine University of New England, New South Wales, Australia Jo M Martins BEc, MEc, AFCHSM Robert Cusack BHSM, FNIA, AFCHSM, CHE President Chief Executive Ofcer, St Vincent’s Private Hospital, Sydney, Centre for Health Policy and Management New South Wales, Australia Phudit Tejativaddhana MD, DHSM, MPA (1st Class Hons), FCHS, Janice Lewis BSc, MBus, DBA, FCHSM, CHE Diplomate Thai Board of Family Medicine Vice President Program Coordinator, Health Policy and Management, School Navamindradhiraj University, Bangkok, Thailand of Public Health, Curtin University, Western Australia, Australia Nicola North PhD, MA, FCNA EDITORIAL ADVISORY BOARD Director of Post Graduate Studies, School of Nursing, Faculty of Medical Jefrey Braithwaite BA, DipLR, MIR(Hons), MBA, PhD, FAIM, FCHSM, CHE and Health Sciences, The University of Auckland, New Zealand Professor, Director, Centre for Clinical Governance Research in Health, Faculty of Medicine, University of New South Wales, Australia Terry O’Bryan MAdmin, BBus(Actg), FCHSM, CHE, FCPA Chief Executive Ofcer, ISIS Primary Care, Victoria, Australia David Briggs BHA(NSW), MHM(Hons), PhD(UNE), DrPH (NU-Hon), FCHSM, CHE, FHKCHSE John Rasa BA, MHP, FCHSM, CHE, FAIM, MAICD, FAHRI Adjunct Associate Professor, Schools of Health and Rural Medicine Chief Executive Ofcer, General Practice Victoria, Australia University of New England, New South Wales, Australia Professor Stephanie Short DipPhty, BA(Hons), MSc, PhD, Gwenda Freeman BA, Grad DipBusMgt, MBA, FCHSM, CHE FCHSM, CHE Service Manager, Australian Red Cross, Professor of Health Sciences Queensland, Australia University of Sydney, New South Wales, Australia Godfrey Isouard BSc, MHA, PhD, FCHSM, CHE, AFAIM Sally Torr RN, CM, BA, MHP, PhD, FCHSM, CHE Associate Professor in Health Management, School of Health, Patient Care and Services Manager, Greater Western Area Health University of New England and New South Wales, Australia Service, Bourke, New South Wales, Australia Man Yung Cheng MBBS(HK), MSc(Birm), FHKCCM(HK), Peter Yuen PhD, BA, MBA, FCHSM(Hon), CHE FHKCHSE(HK), FCHSM, FRACMA Professor, Department of Management and Marketing, the Hong President, Hong Kong College of Health Service Executives, Kong Polytechnic University, Kowloon, Hong Kong Senior Advisor, SureCare Medical & Health Network, Board Member and Chairman, Hong Kong University Family Institute 2 Asia Pacifc Journal of Health Management 2016; 11: 2 Asia Pacifc Journal of Health Management SUBMISSION OF ARTICLES VIEWPOINTS All articles, including letters to the editor, are to be submitted A practitioner oriented viewpoint/commentary about a topical on-line through the scholar one portal. The web address is and/or controversial health management issue with a view to http://mc04.manuscriptcentral.com/apjhm you can log in encouraging discussion and debate among readers. here and set up an account if you are a new user. Guidelines for contributors are available on the ACHSM web site www. LETTERS TO THE EDITOR achsm.org.au or a hard copy can be obtained by calling the A positive or critical comment about the Journal or a particular ACHSM National Ofce on 9878 5088 or emailing the editor at article or perhaps some suggestions for future Journal themes [email protected] or suggestions for improving reader interest in the Journal. MISSION STATEMENT ADVERTISING The mission of the Asia Pacifc Journal of Health Management All booking and enquiries concerning advertising in the Journal is to advance understanding of the management of health and should be directed to the Production Manager (Editorial Ofce) aged care service organisations within the Asia Pacifc region or email [email protected] through the publication of empirical research, theoretical and conceptual developments and analysis and discussion of COPYRIGHT current management practices. © Australasian College of Health Service Management 2006. This publication is copyright. Subject to the Copyright Act 1968 The objective of the Asia Pacifc Journal of Health Management (Cth), no part of this Journal may be reproduced by any process, is to promote the discipline of health management throughout without the written permission of the Australasian College of the region by: Health Service Management. managers, researchers and educators; ARTICLE REPRINTS AND PERMISSIONS Reprints are available in hard copy or as electronic downloads the evidence base for management practice; with permission to print. Reprint prices are as follows: 1 – 9 copies $6.00 each and aged care managers; and 10 – 49 $5.50 50 – 79 $5.00 80 – 99 $4.50 MANAGEMENT PRACTICE ARTICLES 100 – 499 $4.00 Management practice papers are practitioner oriented with a (Minimum order $10.00) view to reporting lessons from current management practice. For an article reprint please email [email protected] RESEARCH ARTICLES All costs are in AUD. An article reporting original quantitative or qualitative research FOR INFORMATION OR TO ORDER: relevant to the advancement of the management of health and Health Planning and Management Library aged care service organisations. PO Box 671 RESEARCH NOTES GLADESVILLE NSW 1675 Shorter than a research article, a research note may report the Phone: 61 2 8753 5122 outcomes of a pilot study or the frst stages of a large complex Fax: 61 2 9816 2255 study or address a theoretical or methodological issue etc. In all Email: [email protected] instances it is expected to make a substantive contribution to DISCLAIMER health management knowledge. All articles published in this Journal including editorials are the REVIEWS opinions and views of the authors and do not necessarily refect A careful analysis of a management or policy issue of current those of the Australasian College of Health Service Manage- interest to managers of health and aged care service ment unless otherwise specifed. organisations.
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