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Building Innovation on a Solid Foundation

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Building Innovation on a Solid Foundation Foundation Foundation Foundation Celebrating 40 Years of Service: Building Innovation on a Solid Foundation 2015 - 2016 Annual Report Contents 40th Anniversary Greetings ........................................................................................................ 1 – 5 Carefirst 40th Anniversary & Milestone Achievement ............................................................. 6 – 8 Mission & Values ............................................................................................................................... 9 Strategic Plan 2016 – 2021 ..................................................................................................... 10 – 11 2015 / 2016 Report from the President & Chief Executive Officer ....................................... 12 – 13 Board of Governance ...................................................................................................................... 14 2015 / 2016 Financial Report .......................................................................................................... 15 2015 / 2016 Balance Scorecard ....................................................................................................... 16 2015 / 2016 Service Statistics .......................................................................................................... 17 Carefirst One-Stop Multi-Services Centre ............................................................................. 18 – 19 Carefirst INTEGRATE Model............................................................................................................ 20 2015 / 2016 Service Highlights ................................................................................................ 21 - 30 The Carefirst Family – Carefirst Family Health Team ............................................................ 31 – 36 – Carefirst Foundation .......................................................................... 37 – 40 Donors .................................................................................................................................... 41 – 42 Acknowledgement ................................................................................................................. 43 – 45 2015 / 2016 Activities Highlights in Photo ............................................................................. 46 – 49 Carefirst Seniors & Community Services Centre One-Stop Multi-Services Centre Adult Day Centre / 300 Silver Star Blvd., Scarborough, Ontario M1V 0G2 Scarborough Health Management Centre Tel: 416-502-2323 Fax: 416-502-2382 17 – 19 Glen Watford Drive Email: [email protected] Scarborough, Ontario M1S 2B7 Tel: 416-649-1212 Fax: 416-649-0014 Carefirst Family Health Team & Email: [email protected] Carefirst Specialist Clinic (Scarborough Site) 300 Silver Star Blvd., 2/F South Toronto Office / Scarborough, Ontario M1V 0G2 Helena Lam Community Services Tel: 416-502-2029 479 Dundas Street West, Toronto, Ontario M5T 1H1 Tel: 416-585-2013 Fax: 416-585-2892 Carefirst Family Health Team (Richmond Hill Site) Email: [email protected] 420 Highway 7 East, Suite 27, Richmond Hill Ontario L4B 3K2 York Region Richmond Hill One-Stop Tel: 905-695-1133 Fax: 905-695-0826 Access Multi-Services Centre / Email: [email protected] Ip Fu Ling Fung Adult Day Centre 9893 Leslie Street, Richmond Hill, Ontario L4B 3Y3 Carefirst Specialist Clinic (Richmond Hill Site) Tel: 905-780-9646 Fax: 905-780-9045 420 Highway 7 East, Suite 206 Email: [email protected] Richmond Hill, Ontario Tel: 905-695-0901 Mississauga Community Services Centre 1051 Eglinton Ave. West, Mississauga York Region Community Services Centre Ontario L5V 2W3 420 Highway 7 East, Suite 104A, Richmond Hill Tel: 905-270-9988 Ontario L4B 3K2 Email: [email protected] Tel: 905-771-3700 the Governor General Congratulatory Message from 1 the Prime Minister Congratulatory Message from 2 the Premier Congratulatory Message from the Minister of Health and Long-Term Care Congratulatory Message from 3 the Minister Responsible for Seniors Affairs Congratulatory Message from the Mayor of Toronto Congratulatory Message from 4 the Mayor of Markham Congratulatory Message from the Mayor of Richmond Hill Congratulatory Message from 5 1976 Started Chinese meals-on-wheels service in 1989 Opened the Scarborough Branch Office to serve 1999 Opened the York Region Community Service 2004 Achieved the first 3-year accreditation for 2004- Chinatown, Toronto with a $1,000 operating the City of Scarborough. Centre and Adult Day Care Centre in Richmond 2007 by the Canadian Council on Health Services budget. In 1978 Founded the Chinese Meals- Hill; approved as a member agency of United Accreditation (presently known as Accreditation Renamed as the Chinese Seniors Support on-Wheels and Mutual Aid Association. 1992 Way of York Region. Canada). Services Association to reflect the expanding 1980 Changed to Chinese Seniors Home service scope and geographic coverage. 2000 Launched an agency renaming campaign Launched the only Chinese Elder Abuse Helpline Support Services Association, services grew and adopted a new agency name as in Toronto. Renamed as the Chinese Seniors Support from single meals-on-wheels service to a range 1992 Carefirst Seniors & Community Services Services Association to reflect the expanding 2005 Granted $1 million capital funding by the Town of home support services. Association. service scope and geographic coverage. of Richmond Hill for “Carefirst York Region One- 1985 Incorporated as a non-profit charitable 2001 Collaborated with The Scarborough Hospital’s stop Multi-Services Centre” in Richmond Hill. Started the first Supportive Housing Services in organization. 1995 Regional Dialysis Centre to pioneer the Peritoneal the Alexandra Park Seniors Apartments at 91 Dialysis Social Day Centre for the chronic renal Approved as a member of the United Way of Augusta Ave in Toronto. 1986 patients at Carefirst. Greater Toronto (presently known as United Opened the second Supportive Housing Service Way of Toronto); adopted the new agency name 1997 2002 Extended services to Mississauga and was in Tam O’Shanter Seniors Apartments and Toronto Chinese Seniors Home Support approved as a member agency of United Way of started an Adult Day Service in Scarborough. Services Association. Peel Region. Reminiscing Carefirst’s Historic Milestone Development 2006 Launched the Stanford Model Chronic Disease 2010 Approved licence by the Ministry of Training, 2013 Received approval of $12 million loan from Self-Management Program. Colleges and Universities for the operation of Infrastructure Ontario for construction of the Carefirst Vocational Training Centre. “Carefirst One-Stop Multi-Services Centre”. 2007Celebrating Funded by the Ministry of Health 40th and Long - Anniversary for Carefirst in 2016 Term Care for the operation of Carefirst Family 2011 Received $ 500,000 from the Ontario Trillium Held Ground Breaking Ceremony for the building Health Team (Richmond Hill site) and opened Foundation - Community Capital Fund towards of the Centre for tomorrow: “Carefirst One-Stop the Carefirst York Region Specialist Consultation the building of the One Stop Access Multi Multi-Services Centre”. 2015 Completed construction of capital project and Service Centre in Richmond Hill. Services Centre in Scarborough. 2014 Opened another Adult Day Program in operating from “Carefirst One-Stop Multi- Services Centre” 2009 Won 2009 Health Innovation Finalist Award 2012 Study Tour to On Lok Lifeways, San Francisco, Scarborough, a total of 3 Adult Day Program Centres (2 in Scarborough and 1 in Richmond from the Ministry of Health and Long Term U.S. and adoption of the On Lok PACE Model of Received Health and Wellness Award from 2016 Hill). 2016 Care for the innovative project: Chronic Kidney Care at Carefirst. European Healthcare Design Congress for the Disease Early Identification and Outreach innovative architectural design of “Carefirst Program, jointly launched with the Scarborough One-Stop Multi-Services Centre”. Regional Renal Dialysis Program. 6 7 1976 2016 Carefirst 40th Anniversary Chinese Meals on Wheels Services – housed by 20th Anniversary Celebration 30th Anniversary Celebration. the University Settlement House Received Capital Funding from Town of Richmond Hill to set up the “Carefirst York Region One-Stop Multi-Services Centre” in Renaming Campaign in Year 2000 – new agency name: Carefirst Seniors & Community Services Association 2007 Chinese Seniors Home Support Services with a basement office loaned by Toronto City Home Tenant Association at 36A Baldwin Street, Toronto Official Launching of Capital Campaign for Carefirst One-Stop Multi-Services Centre in Scarborough in 2012 Carefirst One-Stop Multi-Services Centre Ground Breaking Ceremony in 2013 Celebrating 40 years of serving the community Grand Opening of Carefirst One- Stop Multi-Services Centre in 2016 8 Carefirst Seniors & Community Services Association Mission Statement Our mission is to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. We strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care. We will ensure that a comprehensive range of services are delivered by an effective team of professionals and volunteers. We will achieve the above mission by: • Delivering client-centred services that
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