Northcott Disability Services Annual Report 2011 Contents

Northcott in 2010/11 Organisational Performance 1...... Our Purpose, Vision and Values 56...... Organisational Structure 2...... Our Patron and Ambassadors 57...... Our Management 3...... Chairman’s Report 60...... Our Staff 4...... Who we are 63...... Occupational Health and Safety 6...... Our Services 64...... Our Feedback Mechanisms 8...... CEO’s Report 65...... Corporate Social Responsibility 10...... The Year in Review 66...... Research at Northcott 12...... Reporting Against our Strategic Plan 70...... Fundraising 14...... 2011-2014 Strategic Plan 74...... Our Events 16...... Our Clients 76...... Our Volunteers 78...... SpineCare Foundation Our Services 79...... Tertiary Scholarships 80...... Developments in the Sector 20...... Where We Work 22...... Statewide Services 26...... Far North Coast Financial Summary 28...... Mid North Coast 84...... Board of Directors 30...... New England 86...... Financial Summary 32...... Central and Orana/Far West 90...... Governance Statement 34...... Hunter and Central Coast 36...... Illawarra Thank You 38...... Southern Highlands and ACT 93...... Thank You 40...... Riverina/Murray 96...... Tribute 42...... Nepean 44...... Northern Sydney 46...... Cumberland/Prospect 48...... Inner West 50...... South West Sydney 52...... Sydney Metropolitan-wide Services

The Northcott Society, trading as Northcott Disability Services, is a registered charity and has been endorsed by the Australian Taxation Office as a tax deductible gift recipient for charity tax concessions. The Northcott Society holds a charitable fundraising authority under Section 16 of the Charitable Fundraising Act 1991. The Northcott Society is a public company limited by guarantee and is taken to be registered as a company under the Corporations Law of New South Wales. ABN: 87 302 054 152 ACN: 000 022 971

Acknowledgements Text and Design: Northcott Disability Services’ Marketing , Communications and Media Team Printing: Unique Print Production Services Photography: Matthew Vasilescu Photography and ESJAY creative

ii Northcott Disability Services Annual Report 2011 Our Purpose, Vision and Values

Our memberships Our Purpose Northcott is a member organisation of Ability First Our purpose is to build an inclusive society Australia and Cerebral Palsy where people can live the life they choose. Australia. Northcott is also an affiliate of US-based disability We do this in partnership with our clients and services organisation Easter Seals. stakeholders to ensure we provide services that are professional, client focused and designed to assist people with disabilities and their communities achieve their goals and aspirations.

Our Vision

We will grow our services because clients choose us as their provider of choice.

Our Core Values

Friendly and considerate

Committed and enthusiastic

Innovative and responsive

Ethical and courageous

Professional and competent

Northcott in 2010/11 1 Our Patron and Ambassadors

Thank you to Her Excellency and our Client and Celebrity Ambassadors for their continued support and commitment to Northcott Disability Services. We are grateful for the time and advocacy these individuals give on behalf of the organisation and our clients.

Our Patron Our 2011 Client Ambassadors Her Excellency Professor Marie Diana Jelovic has four children, Ben Keyte is 22 years old with Bashir AC CVO, Governor of New one with autism. She accessed a rare condition, known as South Wales, is passionate about Northcott’s Intensive Family Arthrogryposis Multiplex Congenita, helping people with disabilities lead Support service, a family focused characterised by the immobility a fulfilling life as valued and active in-home support service for families of one or more joints. Ben has members of the community. in crisis. Diana is grateful for the received support from Northcott practical help and emotional since he was three years old, This year, Her Excellency turned support Northcott provided, which accessing a broad range of services the first sod of soil to mark the has enabled life at home to run including respite, recreation beginning of construction to a more smoothly, providing a positive and leisure, day programs and new house Northcott will build in impact on the whole family. Northcott’s equipment and Wagga Wagga. This will provide technology services. a fully accessible home for five younger people currently living in aged care facilities. Our Celebrity Ambassadors Alex Blackwell Dr Cindy Pan International cricketer and Medical Practitioner, writer Vice-Captain of the Australian and media spokesperson Women’s Cricket team Joel Reddy Jean Kittson NRL football player Comedian, performer and writer Peter Wynn Mike Munro Former Parramatta Eels TV presenter and media personality football player Stephen O’Keefe NSW SpeedBlitz Blues Cricketer

2 Northcott Disability Services Annual Report 2011 Chairman’s Report

The last 12 months have once again been exciting and challenging for Northcott Disability Services. We have continued to review our operations and programs to ensure that we are operating as effectively and efficiently as possible. While we have worked on a number of growth projects, this year was largely one of consolidation following a period of significant growth. The focus on operations has helped us in further consolidating our financial position, in that our operations deficit has been reduced once again. An overall surplus for the year of $524k was a pleasing outcome. The changes that have been made will benefit Northcott well into the future and enhance our ability to deal with the many changes we face in the disability sector over the coming years. On the services front we have made significant progress with the two homes (in Wagga Wagga and Mt Hutton, Newcastle) that we are building for 11 younger people with a disability currently living in aged care centres. We have also continued to develop our regional network and have strengthened systems and management in order to ensure the continued development and growth of our regional offices. The progress that has been made toward a National Disability Insurance Scheme (NDIS) has been exciting and encouraging. Northcott has been a very active participant in this process and I encourage you to get involved in supporting the proposed NDIS. The Board and Management are very conscious that the scheme, coupled with the move towards a more person centred approach to meeting the needs of people with a disability, will mean that Northcott faces some quite significant change ahead. With this in mind we have made progress on a number of initiatives that are moving us toward where we need to be. I am encouraged by the commitment, enthusiasm and understanding of our staff of the need for this approach, even though the journey will be challenging. Northcott has always been at the forefront of change in the sector and the ability to embrace change is a strength of our culture. A key focus for the coming year is to increase our capacity for innovation, which combined with our culture of embracing change, will provide a powerful driving force for Northcott in the future. I would like to thank our supporters, donors and other stakeholders for their ongoing support during the year. This support is very much appreciated and essential to enable us to continue to evolve and enhance our services. I would also like to thank the Board for their support, guidance and commitment during the year. Also, thank you to Kerry and her team for their wonderful efforts and achievements during the past year. Michael Briggs

Chairman, Northcott Disability Services

Northcott in 2010/11 3 Who we are

Northcott Disability Services supports people with disabilities to reach their full potential by offering a range of services and programs which promote a genuinely inclusive society. In all that it does, Northcott has adapted to the needs of its clients, encouraging inclusion and access to the community.

Established in 1929 as The NSW provides can often mean the government funding, Northcott Society for Crippled Children, difference between a life of relies on the generosity of Northcott was founded by The Rotary isolation and segregation and a individuals, organisations and Club of Sydney to provide services life of greater self-reliance and community groups to continue to for children with tuberculosis, polio confidence. Support and services provide services to people with and other diseases. are not only directly provided to disabilities, particularly in programs our clients, but also to their carers, where no government funding or Today, Northcott is a leading siblings and the entire family. limited support is available. service provider for people with a broad range of disabilities living A broad range of programs Northcott’s purpose is to build an in New South Wales (NSW). is provided to people with a inclusive society. This is achieved by The organisation supports more wide range of disabilities. Some supporting people with disabilities than 10,000 children and adults people with rare or lesser known to develop their skills and achieve with disabilities, their families disabilities find Northcott to be their goals, including their potential and carers across NSW and the the only provider of appropriate for independence and ability to Australian Capital Territory (ACT). support and services. participate in their communities. For people with disabilities, the As an independent not-for-profit support and services Northcott organisation that receives some

4 Northcott Disability Services Annual Report 2011 Our Name Northcott Disability Services is named in honour of NSW’s first Australian-born Governor, Lieutenant-General, Sir John Northcott KCMG, KCVO, CB CtSt J, who was Northcott’s Patron from 1946-1957.

Quick Facts Northcott provides over 100 programs and services across NSW and the ACT. Services operate from more than 25 sites and offices throughout NSW and the ACT. Northcott employs more than 500 staff statewide. More than 10,000 people with disabilities and their families and carers are supported by Northcott. Northcott is a not-for-profit organisation that receives some government funding.

Northcott in 2010/11 5 Our Services

Programs in the Illawarra and Accommodation Employment Queanbeyan, Family Resource Northcott believes that people Links in the Macarthur area and Building an inclusive society is with disabilities should have the supported playgroups throughout about providing people with right to live independently. The the state, Northcott assists clients disabilities with equal access organisation provides a range with disabilities and their families to to opportunities, including of accommodation options. access relevant community services employment in the open labour Transitional Accommodation and support networks. market. Northcott’s Jobmatch Services provides short to medium In addition to assisting clients service assists jobseekers with term housing (six to 24 months) with post school education and disabilities develop skills to assist and independent living skills training opportunities, NDCO with finding and keeping a job. development for adults with a also builds inclusiveness for Jobmatch operates in Parramatta disability. This includes Merrylands Indigenous clients and carers. and Penrith and is funded by Independent Living, Woodbine the Department of Employment, Transitional Service and Northcott Day Education and Workplace Relations Housing Links. Programs (DEEWR) to assist in matching Northcott’s Beverley Park Residential Northcott offices throughout NSW the skills of a jobseeker with Service provides long term offer a range of day programs, the requirements of employers. supported accommodation for up community participation Services include interview and to 16 residents with disabilities activities and post school options presentation skills development, and high support needs. Two new (PSO) aimed to assist clients resume assistance and on-the-job Northcott houses are being built develop skills to increase their training and support. in Wagga Wagga and Mt Hutton, independence and participate as Newcastle for 11 younger people valued and active members of the Equipment & currently living in aged care centres. community. Technology Individual and group programs Northcott Equipment Services Community cover a wide variety of activities provides one of the most Development such as music programs, comprehensive mobility services Using a community development community outings, involvement in Australia, assisting people approach in partnership with in community events and skills with disabilities with equipment other services and groups, development. to achieve greater mobility, Northcott facilitates community independence and the ability to One initiative, Transition To Work, projects aimed at increasing participate in their local community. is a two-year government funded training and community education program assisting school leavers Services include equipment and developing supportive with disabilities to transition repair and maintenance, advice, environments for families of to employment. Participants customised seating solutions, people with disabilities. develop employment skills and custom-made orthotics and the These varied services assist clients are encouraged to seek training, manufacture of two specialised and their families and carers to build further education and work mobility products. networks within their community experience with the aim of Northcott’s Computer Assistive and engage with peers and others securing employment at the end Technology Services (CATS) living with similar experiences. of the program. provides information, advice and Through its National Disability support in relation to assistive Coordination Officer (NDCO) technology options for people with

6 Northcott Disability Services Annual Report 2011 Northcott Disability Services provides more than 100 specific programs and services throughout New South Wales and the ACT. Clients may access one or more programs or services.

disabilities. Assistive technology Recreation centre-based and group activities enables people with disabilities to & Leisure to allow clients or their families gain independence in the areas of We believe in supporting people and siblings to mix with others in computer access, communication with disabilities to participate in a similar situation. These include and access to everyday appliances the same activities as their peers. in-home support, respite houses at school, home and work. Northcott provides a range of for client weekends and days away, recreation and leisure services for carers’ weekends away, camps and Individual & children, young people and adults, out of school programs for children Family Support including adapted sports carnivals, and teenagers. Specialist, flexible Northcott provides in-home outings, camps and weekends away services are also offered to older and community support to assist and holiday programs. parent carers aged 60 years and individuals and families to access over and Indigenous carers aged generic and specialist community Research & 50 years and over. resources across NSW. Services Education include case management, Northcott is committed to Therapy individual and family counselling, supporting a research culture that advocacy, outreach, parent and builds evidence-based best practice Northcott has a team of allied health sibling support groups and activities, across its services. Research projects professionals who provide therapy as well as general and Aboriginal and partnerships by staff are support services and rehabilitation specific intensive family support for encouraged and the organisation including occupational therapy, those experiencing a crisis. supports external research studies speech therapy and physiotherapy to children and adults with disabilities. The Northcott EarlyStart Diagnosis that are high quality, ethically sound The aim is assist clients develop skills Support program is specifically and relevant to its practices and and abilities for the home, school and targeted at parents of newly strategic priorities. work through consultative, functional diagnosed children or parents In aligning with its purpose to build and supportive therapy strategies. concerned about their child’s an inclusive society, Northcott development. It assists parents administers a range of tertiary Services also include providing with accessing relevant support scholarship opportunities to assist assistive technology and tools to and services to enable their child NSW students living with a disability help clients develop and learn to better integrate into society and to complete tertiary education. living skills, and offering advice and the wider community. support to parents and carers.

The statewide Leaving Care Respite Northcott Early Childhood Autism Program Mentoring Service links Service (NECAS) offers specific clients leaving out-of-home care Northcott provides a range of respite therapy services to children with an with Northcott mentors to provide services to give parents, siblings Autism Spectrum Disorder (ASD) support and living skills to assist and carers a well-deserved break and their families living in the with the transition from childhood and to provide children and young Sydney metropolitan areas around to adulthood. adults with disabilities with a home Parramatta and Campbelltown. The Spina Bifida Adult Resource away from home to develop their The NSW Paediatric Spinal Outreach Team (SBART) and Northcott independence and social skills. Service (PSOS) assists young people Spina Bifida Group provide In some cases, the respite is with a spinal cord injury acquired as services to people with spina individually tailored to the specific a result of trauma or disease. bifida throughout NSW. needs of the family or client, or in other cases, Northcott provides

Northcott in 2010/11 7 CEO’s Report

2011 has been a momentous year for people with a disability, and thus disability services. At Northcott Disability Services, we have been heavily involved in the push by people with a disability, their families and friends for a disability system that is funded and organised to provide inclusion, choice and control for those who are often denied all three. Northcott has supported the Every Australian Counts campaign for a National Disability Insurance Scheme (NDIS), and we were delighted when, with bipartisan support, the Federal Government declared its support of the Productivity Commission’s recommendation for such a scheme. We will continue to push for the scheme to be implemented in a way that really does give people with a disability control over their circumstances and their future. The campaign complements a broad approach within Northcott to further refine the way we deliver services, so that our clients are achieving their goals and making the progress they desire. We call this the ‘person centred approach’, which means treating each person as a unique individual. We have begun reviewing the way we operate to ensure this is at the core of our behaviour. This year has also seen the creation of Person Centred Champions among both staff and clients, who are able to find opportunities to improve the way we do things, inspire others to think the same way and keep us on track. This year, Northcott has also continued to expand, particularly in our rural and regional areas. We have two new buildings underway – accommodation for younger people with disabilities who are currently living in aged care centres because of no suitable housing with high levels of staff support. The first house, currently under construction in Wagga Wagga, will see five local people move into their new home by the end of 2011, or early 2012. In the Hunter, a villa complex at Mt Hutton will house six young men giving them the opportunity to live with people of their own age and take part in the community. All our new residents have been involved in the design of their homes, and are being consulted as they watch the buildings grow. We expect our rural and regional growth to continue, and are currently looking for new premises in areas where we are outgrowing our current buildings. This is a continual problem, as finding suitable premises to lease is difficult, and the cost of renovations to make them accessible is quite high. We are extremely grateful to our donors who help us to find the funds for this type of activity, and we pay tribute to one such generous donor, Pam Mudford, in this report. This year has been one of extremely hard work for our management and staff as we have grown and changed to better meet our clients’ needs. A great deal of work has gone into improving the financial performance of the organisation, and we have overcome the issues posed by the global financial crisis and put our budget back on track for a solid and successful

8 Northcott Disability Services Annual Report 2011 future. Growth in government funding of disability services, and Northcott’s ability to win tenders has helped a great deal, and we are very pleased that the NSW Government, under both the former Labor and the current Liberal governments, have dedicated large amounts of new funding to improving services for people with a disability in New South Wales. However, we still offer many services that are unfunded or only partly funded by Government, and our goal for the future is to increase the number of philanthropic partners who give to Northcott because they see the value in the work that we do to improve our society. We thank those partners and donors who continue to support us in this manner. Many thanks, once again, to our tireless fundraising groups, and our many volunteers, who let both the staff and clients know that they are valued by their communities. We thank our corporate partners, who provide us with much needed expertise and support in so many ways. Our research strategy has really begun to take hold this year, with the great assistance of our Research Committee. We expect research to make a real difference to the way we deliver our services, and therefore the outcomes for clients. The SpineCare Foundation, a division of Northcott, held a very successful conference in March 2011, with an impressive array of international and local speakers. This was the first conference on paediatric spinal cord injury and disease held in Australia, and we expect it to be the first in a series of educational and networking opportunities for practitioners and consumers. I would like to thank all staff and management for their hard work during the year. Northcott is a unique organisation where it is hard to find an employee who is not passionate about what they do. I am always amazed with the alacrity with which staff respond to new ideas, and how innovative they are when given the opportunity. This year I am particularly pleased with the great improvement in our health and safety performance, as, not only does it help with more funds for clients, but it means people go home from work as healthy as they were when they came. I would like to thank the Directors of Northcott. You will see in this report our new three year Strategic Plan, which will help us respond to the many changes that are taking place in disability services in Australia. We could not do this without the guidance and oversight of the Board, who bring their individual skills and talents to help in so many ways. I commend this report to you, and hope you will all use it as a way to understand where Northcott is now, and where it hopes to go in the future. Thank you.

CEO, Northcott Disability Services

Northcott in 2010/11 9 The Year in Review

Strategic Plan National Disability Insurance Person Centred Approach In the face of significant changes Scheme Northcott continued to support the to Australia’s disability sector in the Northcott has been active in implementation of person centred coming years, a thorough review the campaign to introduce a approaches in the planning and was undertaken of Northcott National Disability Insurance delivery of services it provides. Disability Services’ operations, Scheme (NDIS), which will This initiative gives people with services and programs to assist with provide a lifetime approach to disabilities greater choice and the development of a new three the way people with a disability control over their service planning year Strategic Plan from 2011-2014. are supported, giving individuals and delivery decisions, shifting greater choice and control. the decision-making from service CEO Kerry Stubbs visited all rural Northcott became an early providers to clients and their and regional offices to present the supporter of the Every Australian families and carers. new directions outlined in the Plan Counts campaign, with staff and to staff, clients, stakeholders and Led by Northcott’s Planning clients taking part in campaign local service providers. and Development Unit (PDU), activities to raise awareness and a number of initiatives were Emphasis was also given to gain community and government introduced to enhance and enhancing Northcott’s government support for the NDIS. Initiatives progress adoption of person relations strategy, whereby local included a Staff Sign-up Day, centred approaches across the managers are encouraged to Campaign to Commuters organisation. One such initiative develop strong relationships with and DisabiliTEA morning teas was to invest in ‘Person Centred State and Federal Members of throughout all offices. Champions’ to share knowledge Parliament from their area. Northcott is continuing to support and encourage person centredness the campaign to ensure the scheme with their peers. A total of 35 staff is developed and implemented in and clients completed training, the best way possible for people with group mentoring and individual disability and their families and carers. supervision to acquire skills and knowledge in person centred initiatives and tools.

Our services No new services were introduced in 2010/11, but significant work was undertaken in growing our programs and services regionally through managerial appointments and new community partnerships and relationships. A particular focus has been given to improving links with Indigenous communities and developing a better understanding of how to provide services to Aboriginal clients and families.

10 Northcott Disability Services Annual Report 2011 Accommodation SpineCare Foundation and a cricket bat that attaches to Construction commenced on Conference a wheelchair. Specific rules and Northcott’s new Wagga Wagga The SpineCare Foundation, a regulations will also be developed. residential home for five younger division of Northcott, held an Adaptive cricket will be launched in people with disability who are inaugural conference in March November 2011. currently living in aged care 2011, focusing on innovation A new partnership was formed facilities. The residents will move and practice in childhood with ADHC and the NSW to their new home in late 2011 spinal conditions. It was the first Department of Sport and Leisure or early 2012. Her Excellency conference of its kind, with 174 to provide respite camps for Professor Marie Bashir AC CVO, delegates attending and four individuals with disabilities. Governor of NSW, attended the international speakers. turning of the sod ceremony Research in Wagga Wagga in her role as Fundraising and Events Research continues to build at Northcott’s Patron. Two mail appeals were held in Northcott with three externally Architectural plans for the villa 2010/11, raising close to $150,000. funded projects currently accommodation in Mt Hutton, Individual donors, corporate donors underway. In addition, a new Newcastle are progressing well and and community and fundraising two-tiered research governance the six young men who will live groups in local areas continued to structure was established, in this home are being regularly raise funds for Northcott. comprising the Northcott Research consulted in regards to their special Our May Gibbs Licensing Committee and Quality in needs and requirements. Both agreement continues to contribute Research Standing Committee, houses are funded by Ageing, significant revenue. This year, which provides mentoring support Disability and Home Care, a new partnership was formed to staff and clients. Department of Family & Community with Scholastic Books to publish A significant boost to Northcott’s Services, NSW (ADHC) as part of the Snugglepot and Cuddlepie board research strategy was the presence NSW Younger People in Residential books for retail. of visiting academic Associate Aged Care (YPIRAC) program. Three successful fundraising Professor of Orthopaedics, events were held during Dr. Bonita Sawatzky from the 2010/11 – Northcott Celebrity University of British Columbia, Doodle Auction in September who completed a four month 2010, Cricket Legends Lunch in secondment from November 2010 November 2010, and Women in to March 2011. Her research Sport Breakfast in March 2011. focuses on assisting people to use their wheelchairs and other Other initiatives mobility aids more efficiently. Dr. Sawatzky provided valuable A $20,000 grant was received input and insights into Northcott’s from ADHC to assist with the research initiatives through development of an adapted engagement with the Executive version of cricket by Northcott’s Group, PDU and Client Services. Recreation team. The game will be inclusive for individuals regardless of their level of ability and utilise adaptive equipment, including a client-activated bowling machine

Northcott in 2010/11 11 Reporting Against our Strategic Plan

Objectives Outcomes The Future OUR CLIENTS - Commitment to client services is at the heart of our organisation and we will continue to strive to provide the best quality and cost effective services we can.

Involve clients in our decision- A Client Consultation Policy was Develop systems, processes and making processes. developed. technologies to support person Develop our knowledge and Thirty-five staff and clients were centred planning and delivery. expertise in person centred supported to become Person Better use of information from planning, which involves Centred Champions. clients, research and government identifying what is important to our Northcott adopted principles of priorities to identify service needs. clients and acting upon it, as well positive behaviour approaches in Evaluate and improve existing as piloting some person centred line with legislation and guidelines services to drive social inclusion. services in new areas. from Ageing, Disability and Home Explore and deliver new and Review the way we manage our Care, Department of Family & innovative service opportunities to client records to make the system Community Services NSW (ADHC) benefit our clients. more accessible, consistent and to ensure best practice. less complicated for clients. A Complaints Review Working Review our complaints policy Party revised the Feedback and and processes. Complaints Handling Policy and Involve clients in planning for Procedure. the future of Northcott. OUR PEOPLE AND CULTURE - Our services to our clients will only be as good as the people who deliver them. We are committed to creating a culture where people are skilled, satisfied, knowledgeable and devoted to the best outcomes for clients.

Train our staff in the skills they A Learning and Development Enable strategic secondments and need, particularly in developing Committee was established, with exchanges for staff. our managers. all middle managers provided with Review and improve the Put extra emphasis on training for training in the form of a Diploma supervision and performance all staff in key areas of need that of Management. appraisal framework for Northcott. will benefit all clients. A Job Evaluation process was Explore opportunities for more Pay people appropriately and established. flexible work practices to improve encourage career development. Remedial Action Groups were responsiveness for clients. Measure staff satisfaction and established to improve key areas Review and implement Diversity improve where needed. of concern following the 2009/10 Plans (including Aboriginal, staff climate survey. Communicate information Disability and Culturally and effectively to staff throughout Regular information sessions Linguistically Diverse clients). Northcott. hosted by the CEO are now filmed and distributed to staff in all offices.

OUR STRUCTURES AND SYSTEMS - Good structures and systems help to make things easier for everyone.

Put in place a Quality Management The National Childcare Develop and implement a System to ensure we are consistent Accreditation Council in three year IT Investment Plan. and reliable in how we do things. accordance with the Outside Refine the Risk Management Develop a good incident School Hours Care Quality framework and implement an management system to ensure we Assurance process accredited Incident Management system. two vacation care programs. respond appropriately when things Identify a Quality Management go wrong. A risk review and incident system to support accreditation Review the way we manage and management process was for the organisation. store our files and documents. developed. Make sure all staff members know A Delegations Manual was the limits of their responsibilities and developed for the benefit give them the authority to make of all staff. appropriate and timely decisions.

12 Northcott Disability Services Annual Report 2011 Objectives Outcomes The Future growth - Northcott will continue to grow its services where it feels there are gaps in service provision or opportunities for Northcott to improve services for people with disabilities and their communities.

Continue to look for opportunities New sites and offices have been Develop tools to evaluate and for growth in regional and rural identified as possible opportunities improve existing services to drive NSW. for site relocation in anticipation of and lift social inclusion. Continue to look for growth expected growth. Strengthen local partnerships opportunities in areas of great Established a decision-making and relationships within regions. need, e.g Indigenous communities. guide to inform business growth. Develop a three year strategic plan A full strategic review of to take us to 2014. Northcott’s property portfolio was undertaken by Northcott’s Strategic Properties Committee. Respite strategy review was completed and implemented. Collaboration between Northcott’s Board and Executive staff has resulted in the development of Northcott’s 2011-2014 Strategic Plan.

BRAND AWARENESS - Northcott and its clients are advantaged by increasing the awareness of Northcott in the broader community. This helps by letting prospective clients know what services are available, as well as increasing the opportunity for Northcott to attract funds from donors of all kinds.

Continue to use Client and Client and Celebrity Ambassadors Continue to utilise Ambassadors Celebrity Ambassadors to speak presented at various speaking at various events/speaking on behalf of Northcott. engagements and events, in engagements. Continue to increase our addition to sharing their stories Encourage presentations at profile in the media. through various media outlets. state, national and international Establish how well Northcott is A comprehensive Branding Review conferences in our areas of known in the media through focus was undertaken to guide the expertise. groups and surveys. development of major market Identify, develop and promulgate research into the current level of formal position statements on awareness of Northcott. issues of concern. Develop and launch new website.

FINANCIAL STABILITY - Northcott can only continue to provide quality services if it is financially strong and stable. Develop a new fundraising A five year Fundraising Plan was Explore ability to attract fees from strategy. developed and implemented. fee paying clients. Ensure our overhead costs Overheads were significantly Refine and implement sustainable are kept on target. reduced. models for individualised funding. Increase our efficiency in the Broaden and grow our revenue delivery of services to ensure base by implementing face-to-face that funds for client services fundraising as a tool to expand the are maximised. number of people who financially Vary the sources of our funding. support Northcott.

Northcott in 2010/11 13 2011-2014 Strategic Plan Northcott Disability Services

Purpose To build an inclusive society People have equal rights People are together in the community People are treated the same way People can live the way they want to live

GROWING equal rights To review what gaps in services To listen to OUR SERVICES we are currently people about doing to ensure seeing where Grow and evolve we are working gaps are in services that drive towards equal current services inclusion, innovation rights and scale

HELPING OUR To help make To make CLIENTS the public resources recognise to call attention Lead and Influence Northcott to Northcot the sector and public to change for the benefit of clients and the community

CLIENTS, STAFF involvement in services Clients to be clients’ wants/needs heard To help clients’ AND THE involved in all wants and ORGANISATION aspects of their needs be heard service and helping Drive a dynamic them to do what person centred is important workforce, workplace to them and culture

HELPING improve Northcott in the future To look for ways raise money for Northcott To find new NORTHCOTT to continue ways to raise GROW to improve money to help Northcott Northcott grow Build a sustainable in the future organisation fit for the future

14 Northcott Disability Services Annual Report 2011 Strategic Plan 2011-2014

Values To be friendly and respectful of others To be dedicated and keen to help To be creative and quick to respond To provide a fair and honest service To be professional and do what we say we will do A thorough review was undertaken of Northcott’s operations and services to assist with the development of a new three year Strategic Plan for 2011-2014.

The Northcott Board, run new services to help To look into, strengthen networks To strengthen together with Senior and run new our networks of services so support in the Management, developed we can further regions where this Plan. help the we currently community have offices A Plain English version of the Plan (featured on this page) was created and circulated for distribution to the public and in particular, for those with research plan To start present at conferences To present at and build conferences communication barriers. Northcott’s for people research plan to know who Overall, the Strategic Plan Northcott are focuses on four key strategic to continue to help our clients directions:

Grow and evolve services that drive social inclusion;

staff increase skills staff stay at northcott To encourage To make staff to Northcott a Lead and influence increase great place the sector and public their skills to work so to change for the staff stay at Northcott benefit of clients and the community;

Drive a dynamic person centred workforce, workplace

improve technology at Northcott To improve use Northcott services To encourage and culture; and the computer people to use technology at Northcott’s Build a sustainable Northcott services organisation fit for the future.

Northcott in 2010/11 15 Our Clients

Northcott Disability Services At a Glance that are culturally competent provides services and In the last five years, Northcott’s and accessible, as well as the support to more than 10,000 client base has more than doubled organisation’s increased focus on people with disabilities, their to 4,707 people with disabilities. targeting diverse communities. families and carers living This is compared to a total client Clients aged 20 years and under in New South Wales (NSW) base of 2,193 in 2006/07. continue to form the majority of and the Australian Capital Northcott’s client base – 62.5% in Territory (ACT). While the organisation has expanded regionally in recent 2010/11 compared with 66% in 2009/10. Our client base of children years, clients living in metropolitan areas continue to make up a greater and adults with a disability Autism (15.2%), Cerebral Palsy percentage of Northcott’s client has grown to over 4,700. (13.10%), Intellectual Disability base (62% in 2010/11). The remainder of people (12%) and Spina Bifida (11.02%) Northcott supports are The majority of clients are male (61%). are the most prevalent primary parents, siblings and carers disabilities amongst Northcott’s of people with disabilities. Around 7.5% of Northcott clients identify as being from an Aboriginal current client base. Developmental or Torres Strait Islander background. Delay, Acquired Brain Injury, Additionally, around a quarter of Muscular Dystrophy, Aspergers clients are from a culturally and Syndrome, Downs Syndrome, linguistically diverse background. Global Developmental Delay and This representation of clients Spinal Cord Injury are also reported. from diverse groups is higher In some cases, Northcott is the only than representation in the general provider assisting clients living with population, reflecting Northcott’s very rare conditions. commitment to providing services

Total Client Base Age Range of 2010/11 Clients

5000 4707 11% 14% 0 - 5 26 - 30 4000 4% 3864 4% 6 - 10 31 -36 3000 3316 7% 16% 2610 11 - 15 36 - 40 2000 2193 16 - 20 41+ 12% 1000 13% 21 - 25 0 06/07 07/08 08/09 09/10 10/11 19%

16 Northcott Disability Services Annual Report 2011 “Being a Champion gives me the opportunity to show that person centred planning can lead to real lasting change in a person’s life. For me, being a Client Person Centred Champion means being person centred in a positive way, sharing knowledge, being listened to and motivating others.”

The contagious enthusiasm of Community Participation client Shirley Wong made her a perfect choice as a Client Person Centred Champion.

Northcott in 2010/11 17

Our Services Where We Work

Northcott Disability Services provides a broad range of support and services throughout New South Wales and the Australian Capital Territory. From our offices, clients are able to access support in their local region. Other programs are provided throughout the state or in the greater Sydney region, by our Statewide Services or Sydney Metropolitan-wide Services.

Our Regions Far North Coast

Mid North Coast

New England

Central and Orana/Far West

Hunter and Central Coast

Greater Sydney (see inset)

Illawarra

Southern Highlands and ACT

Greater Sydney Riverina/Murray

Nepean

Northern Sydney

Cumberland/Prospect

Inner West

South West Sydney

20 Northcott Disability Services Annual Report 2011 Northcott’s Offices

Central and Orana/Far West Greater Sydney The Northcott 6 Quinn Street Building Dubbo NSW 2830 Nepean Ph: (02) 6882 1099 9/28 Coombes Drive (Central Office) Fax: (02) 6884 8748 Penrith NSW 2751 1 Fennell Street Email: [email protected] Ph: (02) 4720 4400 North Parramatta NSW 2151 Fax: (02) 4722 8028 PO Box 4055 Hunter and Central Coast [email protected] Parramatta NSW 2124 13 Valencia Street Ph: (02) 9890 0100 Mayfield NSW 2304 Northern Sydney Fax: (02) 9683 2827 Ph: (02) 4935 0400 Suite 3, Level 5, 20 George Street Toll Free: 1800 818 286 Fax: (02) 4935 0499 Hornsby NSW 2077 Email: [email protected] [email protected] Ph: (02) 9472 5200 Web: www.northcott.com.au Fax: (02) 9482 9177 Illawarra [email protected] Regional 48 Central Avenue Oak Flats NSW 2529 Cumberland/Prospect Far North Coast Ph: (02) 4256 7600 1 Fennell Street Suite 1 D, 99 Tamar Street Fax: (02) 4256 7699 North Parramatta NSW 2151 Ballina NSW 2478 [email protected] Ph: (02) 9890 0100 Ph: (02) 6620 6600 Fax: (02) 9683 2827 Fax: (02) 6686 5891 Southern Highlands and ACT [email protected] [email protected] Suite 16, Lawrence House 142-144 Monaro Street Inner West Mid North Coast Queanbeyan NSW 2620 Casula Central 31 Bonville Street Ph: (02) 6297 6899 Suite 6, Building 18 Coffs Harbour NSW 2450 Fax: (02) 6297 7855 633 Hume Highway Ph: (02) 6651 2366 [email protected] Casula NSW 2170 Fax: (02) 6652 7301 Ph: (02) 8778 2300 [email protected] Riverina/Murray Fax: (02) 8778 2399 124 Peter Street [email protected] New England Wagga Wagga NSW 2650 South West Sydney 147 Goonoo Goonoo Road Ph: (02) 6921 1996 Tamworth NSW 2340 Fax: (02) 6921 8451 3 Chamberlain Street Ph: (02) 6762 4902 [email protected] Campbelltown NSW 2560 Fax: (02) 6762 5065 Ph: (02) 4625 1061 [email protected] Fax: (02) 4625 6389 [email protected] Suite 8, Criterion Centre 147 Balo Street Moree NSW 2400 Ph: (02) 6752 6953 Fax: (02) 6752 6921 [email protected]

Our Services 21 Statewide Services

Leaving Care Computer Assistive such as communication, using a Program Mentoring Technology Services computer or playing with toys. Service Computer Assistive Technology Future plans involve expanding The Northcott Leaving Care Services (CATS) provides services to include training and Program Mentoring Service is a information, advice and support support in handheld devices such as person centred service, aimed regarding technology options the iPad, that have brought technology at helping young people with for people with disabilities. within reach for many people. disabilities to develop confidence Computer assistive technology and augmentative and alternative and skills to make informed choices NSW Paediatric Spinal and lead fulfilling and productive communication offers people with lives. This includes teaching skills, disabilities increased independence Outreach Service providing support in negotiation in the areas of computer access, The NSW Paediatric Spinal and decision-making, and providing communication and access to Outreach Service (PSOS) is a advice and assistance to resolve everyday appliances at school, joint project of the SpineCare issues where needed. home and work. CATS is staffed Foundation and Northcott, funded by speech pathologists and by NSW Health. It provides The service is provided throughout occupational therapists. services to children and young NSW for young people who are people aged 0-18 years, who have part of the Ageing, Disability and This year, CATS moved from an a spinal cord injury as a result of Home Care, Department of Family assessment-based model to a trauma or disease. The service & Community Services NSW comprehensive service providing a aims to maximise age-appropriate (ADHC) Leaving Care Program. range of setup, training and support rehabilitation and facilitate Northcott mentors are based options. In 2010/11, 180 clients reintegration into home, school and in Coffs Harbour, Newcastle, including individuals, schools, the community. Parramatta, Liverpool and universities, agencies and other Queanbeyan. organisations received services Services include case management, such as assessments (107), training health maintenance, education As a result of the success of and education sessions (31) and programs, support, assistance and current mentors, Northcott individual support (42). therapy. is expanding the service with additional mentors to be In a special initiative, the Early In addition to continuing to provide appointed in Penrith, Tamworth, Intervention Assistive Technology valuable nursing and allied health Ballina and Newcastle. (EIAT) project, funded through a services to clients across NSW, leaving care program mentoring Community Partnerships Research this year PSOS played an active Client Numbers Grant from Ageing, Disability and role in the inaugural SpineCare Home Care, Department of Family Foundation Conference. The PSOS 120 119 & Community Services NSW team was involved in the planning 100 (ADHC) commenced a research stages and several staff presented project providing assessments, on their areas of expertise, 80 84 training and support to six childcare showcasing unique resources they

60 centres in metropolitan and regional had developed. NSW. The multi-disciplinary team This year, PSOS also developed a 40 are working with the children and new partnership with John Hunter centre staff, parents and carers to 20 Hospital in Newcastle to provide provide assistive technology to N/A 1 specialised expertise via telephone 0 allow the children to participate in 07/08 08/09 09/10 10/11 to the Hospital’s Occupational activities that they may find difficult, Therapists as needed.

22 Northcott Disability Services Annual Report 2011 A number of specialist services are accessible to people with disabilities and their families living across the state. These services operate from Northcott’s Central Office in Parramatta and various regional locations.

In the coming year, PSOS hopes to raise its profile through community and hospital-based training and workshops. Plans are also underway to train local therapists with specific skills and knowledge related to acquired spinal cord injury and therapy to further benefit clients. The service also plans to develop new relationships with community partners in an effort to increase psos client referrals. Client Numbers

73 68 60 65 56

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“Daniel came to the Leaving Care Program Mentoring Service at 18 years of age, with little capacity to make decisions and facing a breakdown in his foster care living arrangements. We were able to assist in repairing the relationship with his carers and help him learn important skills to grow into an independent and confident young adult.”

Daniel Tibbetts, who has a mild intellectual disability, meets with Northcott Mentor Jade Strongman every fortnight in a group or individually. When they are not talking football, they are working together to build Daniel’s life skills and his capacity to make decisions on his own.

Our Services 23 Northcott Equipment Plans are underway to source Northcott Spina Solutions additional funding to assist with Bifida Group the cost of hosting regional clinics Northcott Equipment Services The Northcott Spina Bifida Group in more remote areas, enabling (NES) provides specialist equipment provides support and information more people to access the services in Sydney and Newcastle. to individuals with spina bifida and specialised equipment services It runs workshops in Parramatta and their families living in NSW and the available from NES. Wickham (Newcastle) providing nes ACT. It has more than 350 members repairs and maintenance for a Service Appointments and generates its own income, range of mobility equipment. NES primarily through donations. Parramatta also provides assessments, 3000 Services include the provision of advice, specialised footwear, orthotics information to individuals, families 2500 2680 and customised seating. and the community about spina 2000 2143 bifida, subsidisation of continence Four service vans operate between 2037 2118 aids and availability of an accessible NES Newcastle and Parramatta, 1500 holiday unit on the Central Coast. providing repairs and maintenance The Group also plays a key role in service provision to clients unable 1000 promoting the annual Spina Bifida to visit the workshops. 500 Awareness Week Campaign (held Regular NES clinics are held in 0 from 1 -7 September). regional areas throughout NSW for 07/08 08/09 09/10 10/11 Spina Bifida Awareness Week 2010 the prescription and provision of was celebrated with a folate-rich custom-made orthotics or modified Northcott Equipment brunch launch at Parramatta, off-the-shelf orthotic products. Loan Pool a BBQ Social for adults with Northcott Disability Services has an NES also manufactures two spina bifida and their families extensive range of wheelchairs and innovative products - the M stick at Homebush, and a number of other equipment available for loan and the FreeWheeler. The M stick is celebrations across Northcott’s to eligible clients across NSW. This a lightweight mouth stick which can regional offices. be used to type or turn the pages unique service provides: Thank you to Bayer Healthcare of a book. The FreeWheeler is a equipment trials for clients for their generous sponsorship to wheelchair designed for use on the who wish to purchase their enable these events. Thank you beach, water and snow. own equipment; also to Carlie O’Reilly, Northcott’s During 2010/11, NES grew to access to emergency loans 2010 Spina Bifida Awareness three clinical staff who specialise in when existing equipment Week Ambassador, who promoted orthotics and customised seating. requires repairs; and the achievements of people with Renovations were undertaken at interim equipment whilst spina bifida and reinforced the NES Parramatta to convert the clients are waiting for funding. importance of taking folic acid three assessment rooms to five during pregnancy to reduce the reasonably-sized rooms, providing incidence of neural tube defects more areas for consultations. such as spina bifida.

24 Northcott Disability Services Annual Report 2011 Two fundraising events also This year, additional funding A new Facebook page for adults supported the work of the Spina from NSW Health enabled with spina bifida has become an Bifida Group. The Indiana Rose the appointment of a project important networking place for Trivia Night, run by the Beecham worker to review the first 12 members to tackle social isolation, Family in memory of their daughter months of service. The report share health information and Indiana Rose, raised more than highlighted that SBART achieved support each other on health and $4,900 and the annual Northcott more than expected in its first social matters. Celebrity Doodle Auction raised 12 months given the limitations The service has continued its over $8,000. of staff and funding. The report spina bi da group ongoing partnership with the recommended additional funding NSW Spina Bifida Collaborative, Client Numbers for a case management position to a network of medical and allied complement the team and provide 400 health professionals who work with a more holistic service. people with spina bifida. The two 357 359 337 During 2010/11, SBART worked organisations have been working 300 321 in collaboration with staff from together on the upcoming 2012 Royal Prince Alfred Hospital National Spina Bifida Conference. 200 Camperdown, Prince of Wales In the coming year, SBART plans Hospital Randwick, Camden to grow its presence in rural NSW Hospital, Westmead Hospital, 100 through improved collaboration Concord Hospital and John Hunter with health and community support Hospital in Newcastle to support 0 systems. Additional funding from 07/08 08/09 09/10 10/11 the health needs of clients with NSW Health has been sought spina bifida through monthly to support extended stays in clinics. Rural clinics were also rural areas. In addition, new Spina Bifida Adult held in Coffs Harbour, Tamworth, online resource material will be Resource Team Dubbo and Wagga Wagga. In developed, and new data collection addition, staff attended transition Northcott’s Spina Bifida Adult processes implemented to assist clinics at the Children’s Hospital Resource Team (SBART) provides with future research projects and at Westmead, Sydney Children’s clinical consultation, education, service development. sbart support and preventive health Hospital Randwick and John strategies to young adults with Hunter Children’s Hospital in Client Numbers spina bifida and their families Newcastle to assist children and 300 living in NSW and the ACT. The families moving to adult services. 283 service aims to assist young people A number of in-service workshops 250 in their effective transition from for clinicians and community workers 200 paediatric to adult health services. were also held across metropolitan 186 Funded by NSW Health, SBART NSW to increase awareness of spina 150 bifida and promote best practice commenced in August 2009 and 100 employs a Clinical Nurse Consultant guidelines for support. and Senior Occupational Therapist. 50 N/A N/A 0 07/08 08/09 09/10 10/11

Our Services 25 Far North Coast

Types of Services Highlights/Achievements provide extended support to clients A dedicated Area Manager was and additional networking and information sessions. Community appointed in January 2011 to Development provide local support and drive On Track Tenancy Community ongoing community development Programs initiated a partnership in the region. with Northcott to assist families at Day Programs The Community Participation risk of homelessness to secure and Program, established in February sustain tenancy with financial and 2010, has grown to four clients. budget advice. Individual & The Therapy Enhancement The Lismore Base Hospital and Family Support program received funding Northcott’s EarlyStart Diagnosis to provide 14 community Support program partnered to development workshops across provide services to families with Respite the region, allowing families, babies and children with extra teachers, service providers and medical needs, enabling a smoother other stakeholders in isolated transition to home. communities to access relevant disability information. Future Directions A focus on increased education and Funding was received for a research information provision is planned program investigating the use of by the Therapy Enhancement team assistive technology and access aids through community development by children with disabilities within workshops to be held along the Far the classroom setting. North Coast and in more isolated communities. The aim is to increase Community Partnerships community capacity to support Northcott and TAFE partnered to people with a disability. provide opportunities for students to complete work experience The Ballina office plans to and volunteer opportunities at increase Community Participation Northcott programs and services. client numbers and move to new premises in order to better service Northcott partnered with the clients’ needs. Far North Coast School Leavers Expo and ‘Get a Life’ seminar ClientPage Numbers30 and 31 - Far North Coast Regionto provide school leavers with 150 information about the services 147 that Northcott offers. 120 Northcott partnered with the 108 Commonwealth Respite and 90 Carelink Service to ensure clients are fully aware of the services, agency 60 54 support and opportunities available 30 to them on the Far North Coast. A new partnership was formed N/A 0 07/08 08/09 09/10 10/11 with Cerebral Palsy Alliance to

26 Northcott Disability Services Annual Report 2011 From its Ballina office, Northcott Disability Services provides services to clients and families living on the Far North Coast of New South Wales.

“Northcott has brought my local community to me. Using the laptop and mouse pad provided by the team, I am now able to access Skype, Facebook and eBay. I love it because I can instantly chat and talk to friends I wouldn’t normally be able to see or talk to. It’s opened up a whole new world for me and kept me motivated to keep on going and doing things.”

Josh Smith has Duchenne Muscular Dystrophy but with the help of Ballina’s Community Participation Program, he hasn’t let it stop him from being part of his local community. Josh and his Northcott support workers have creatively found alternative ways for him to stay connected to his family, friends and local community from his bedroom.

Our Services 27 Mid North Coast

Types of Services Highlights/Achievements 10th Biennial Australian Group In May 2011, mothers in the on Severe Communication Impairment (AGOSCI) Conference Community Individual and Family Support in Adelaide as a keynote Development Service were pampered with a Carers’ Weekend at Nautilus speaker. The client, who is also Beach Resort. a PhD student at Southern Cross University, delivered a speech on Day Programs The Individual and Family Support resistance to bullying for children Service Youth Adult Support Group with and without disabilities. participated in an interactive music/ Individual & theatre/poetry/improvisations Northcott’s Computer Assistive Family Support workshop, run by local theatre Technology Services (CATS) hosted artist Mark Galvin. The workshop a local seminar for staff, providers, provided the opportunity for the therapists, carers, parents and teachers, with the opportunity for Respite young adults to share information and strengths-based strategies in a attendees to use equipment and creative environment. discuss potential applications for specific people. A client in the Community Participation Program received presentation preparation assistance and travel arrangements to enable them to attend the

“Northcott has been my lifeline. It has shown me direction and also given me moments of peace. Despite so many changes in our lives, we’ve always been able to rely on Northcott. I’m so grateful for the support and community of friends I’ve made.”

Northcott has been in Teena Corcoran’s life for over 20 years, since her daughter, Kate, was diagnosed with cerebral palsy. Page 30 and 31 - Far North Coast Region ClientPage Numbers32 and 33 - Mid North Coast Originally from the city, Teena now accesses the Individual 250 and Family Support Service from Northcott’s local office in Coffs Harbour, where she also receives advocacy and respite 200 212 184 services. In May 2011, Teena attended Northcott’s Carers’ 150 163 Weekend for some well-deserved rest and relaxation. 142 100

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28 Northcott Disability Services Annual Report 2011 From its Coffs Harbour office, Northcott Disability Services provides services to clients and families living on the Mid North Coast of New South Wales.

Community Partnerships Future Directions Coffs Harbour Pet Porpoise Pool A focus on increased education and partnered with Northcott to provide information provision is planned the opportunity for clients to by the Therapy Enhancement team participate in a ‘Dream Night at the through community development Zoo’ event, an annual international workshops to be held along the Mid festival whereby zoos and aquariums North Coast and in more isolated host chronically ill children and communities. The aim is to increase their families for a free night of community capacity to support entertainment and laughter. people with a disability. Northcott partnered with the Coffs A Group Community Participation Harbour Ex Services Club to assist program will be introduced to assist a Community Participation client in participants in developing skills hosting a free weekly Bocce game needed to increase independence for clients. It is one of the only free and be an active and valued activities for people with disabilities member of the community. in Coffs Harbour. Significant renovations are underway to modernise and improve the facilities in the Coffs Harbour office.

Our Services 29 New England

Types of Services Highlights/Achievements from other regions. Information was Northcott’s statewide Leaving also provided about the support Northcott offers to Aboriginal families Community Care Program Mentoring Service and individuals with disability. Development was introduced to the region with the appointment of a mentor The first ever Family Movie Night based in Tamworth. for clients and their families was Day Programs The Therapy Enhancement held in Tamworth, with 96 families Program presented 16 seminars attending. Some parents had never and events in isolated communities taken their children to the movies. Individual & across 10 regional towns to Family Support enhance knowledge and skills in Community Partnerships disability related issues. This pilot EarlyStart Diagnosis Support program, which covered topics partnered with Brighter Futures, Recreation such as disability and sexuality, Tamworth Family Support, New & Leisure building family resilience and England Disability Advocacy, NSW autism, exceeded projected Police and Centacare to provide outcomes with 631 participants programs and initiatives at Walhallow, Respite over the course of the events. a local Indigenous Community. A regional bi-monthly support Northcott partnered with Moree group was formed for fathers of Family Support to provide a Girls children with a disability, providing With Purpose Program, assisting participants with the opportunity young girls who are at risk of for respite weekend trips and dropping out of school. activities and peer support. The Northcott Respite team A new playground was completed joined the New England Respite at the centre-based respite house Coordination Group to ensure in Tamworth thanks to a generous that families who are isolated donation from Sargents Pies. regionally are able to access and receive respite. Client numbers for Northcott’s EarlyStart Diagnosis Support service Northcott Tamworth partnered increased from four families in 2010 with Northern Region Community to 17 across Tamworth, Quirindi, Care to host a concert for more Gunnedah, Narrabri and Moree, as than 200 people with disability Page 26 and 27 - Central Orana Far West ClientPage Numbers28 and 29 - New England a result of focusing on the needs of and their families during the particular communities and building country music festival. 350 346 relationships with key stakeholders. Events were also held in partnership 300 305 In an initiative to strengthen ties with with the Benevolent Society, 250 256 the local community, five Moree Challenge Disability Services and 200 Elders visited Northcott Parramatta Ageing, Disability and Home 185 as part of community development Care, Department of Family & 150 work being undertaken in Moree. Community Services NSW (ADHC) 100 The Elders participated in joint as part of National Indigenous 50 initiatives with metropolitan-based Literacy Day and NAIDOC week. programs including meeting Elders 0 07/08 08/09 09/10 10/11

30 Northcott Disability Services Annual Report 2011 Through its offices located in Tamworth and Moree, Northcott Disability Services provides services to clients and their families living in the New England region of New South Wales.

Future Directions The First Ever Debutante Ball for people with disability in Tamworth will be held in 2011/12. Northcott’s Support Networks Program has partnered with Lifeline, Challenge Disability Services, NewTrain and Sunnyfield Independence to organise and host the event. A number of new initiatives, including a two-day conference on behaviour and sexuality and a Couples Weekend, are planned to focus on empowering and strengthening the family unit. A new outdoor area and therapeutic sensory garden to stimulate the senses of people with a disability are planned for “Since I began receiving support from Northcott, the Tamworth office, thanks to the my family’s life has become a little easier and stress support of a large donation from free. The staff are always there when I need someone to talk local families. to or to raise concerns with. My kids absolutely love being Inverell, Armidale and Glen Innes will be the target for new regional part of Northcott’s activities – be it at the respite cottage, programs and opportunities for playground or community events. For me, it’s opened up a services and support. new circle of friends and given me the opportunity to have Northcott and Tamworth time to myself to recharge my batteries.” Regional Council are developing ways to better engage with the community and create more Casey Howard-Catania is a single mother caring for five- awareness about disability. year-old Harrison and three-year-old Giann. Harrison has a respiratory condition, autism and behavioural problems. Giann was born with a paralysed vocal chord. Casey has been involved with Northcott for the past two years and currently engages in the Aboriginal Family Support Program in Moree, through its Intensive Family Support service for families in crisis. She is grateful to Northcott for the flexible, in-home support provided, as well as the practical assistance, counselling, respite, ongoing care and guidance and assistance she receives to help her navigate schools, doctors and other support services.

Our Services 31 Central and Orana/Far West

Types of Services Highlights/Achievements Community Partnerships A therapeutic sensory garden TAFE and Northcott’s Dubbo office Community designed to stimulate the senses joined forces to support students Development of people with disabilities and completing their work placement enhance learning opportunities and attract students to volunteer with for clients was officially opened Northcott’s centre-based programs. in July 2010. The purpose-built Day Programs Staff from Northcott’s Dubbo garden was made possible thanks office began working with to a generous donation by the Cerebral Palsy Alliance to assist Real Estate Institute of NSW. Individual & with Time Out Program funding Clients from Northcott Dubbo’s Family Support allocation panels. Community Participation Program, Leisure Links and Teen Time and Break Thru People Solutions Recreation Vacation Care program are regular and Northcott’s Individual and & Leisure users of the garden. Family Support Service jointly assisted shared clients accessing Fourteen local mothers attended Northcott’s Transition to Work the Western NSW Mothers programs and employment. Respite Weekend at Jemby Rinjah in Blackheath. A valuable respite Northcott Dubbo’s Community opportunity, the mothers relaxed Participation Program formed a with massages, shopping, partnership with Challenge Disability chatting, sharing good food Services to organise joint outings and dynamic discussions. and social opportunities for clients to commence in the coming year. In partnership with the Department of Sport and Recreation and Future Directions Ageing, Disability and Home Plans are underway to provide Care, Department of Family & further opportunities and Community Services NSW (ADHC), programs for clients and their a respite camp was held at Lake families to come together to Burrendong in January. The camp exchange stories and ideas and was an extension of Northcott share useful information. Dubbo’s respite services, with six Northcott clients taking part and staffing support provided by ClientPage 26Numbers and 27 - Central Orana Far WestNorthcott’s Dubbo office. 200 Northcott Dubbo was nominated as a Finalist in the Dubbo Chamber 173 150 159 of Commerce Rhino Awards in Community Service and Customer 132 122 Service, in recognition of Excellence 100 in Community Service.

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32 Northcott Disability Services Annual Report 2011 Through its Dubbo Office, Northcott Disability Services provides services to clients and their families living in the Central Orana, Far West and Central Western regions of New South Wales.

Photo courtesy of The Daily Liberal Newspaper

“My mum tells me Northcott has been with our family even since I was just three hours old. Over the years, they have helped us in so many different areas such as support, counselling for my mum, respite services for my parents, general guidance and making new friends and connections. In some respects, the way Northcott has helped me has shaped my goal of becoming a counsellor where I can help other people in need and make a positive impact on the lives of those faced with barriers and challenges.”

Northcott has been with Rodney and his family for every chapter of his life. When it was time to go to school, Northcott advocated on Rodney’s behalf to ensure the local bus service would take and return him from school every day. Now that Rodney is completing his Higher School Certificate, Northcott’s Individual and Family Support Service is working to ensure the family has access to all the right services and support to make the transition to adulthood and employment as smooth as possible.

Our Services 33 Hunter and Central Coast

Types of Services Highlights/Achievements Northcott’s Hunter office expanded The Hunter Young People in partnerships and joint initiatives Residential Aged Care (YPIRAC) with several organisations and local Accommodation program has commenced planning businesses to provide initiatives for new custom-built villa for new MyTime playgroups, accommodation for six people information and education forums, Community currently living in aged care Autism support groups, fitness and Development facilities. The project has been swimming programs, and sibling enabled by a recent capital grant and carers groups. provided by Ageing, Disability Individual & The Central Coast Northcott and Home Care, Department of Family Support EarlyStart Diagnosis Support Family & Community Services program experienced an 80% NSW (ADHC). Northcott has been increase in self-referrals. Many local working with the residents of this families working with the program house on the design and support have become strong advocates to needs for them to move to their other families, recommending the new home. program as a high quality service. Additionally, referrals are also being received from paediatricians, therapists and schools.

“Chloe’s diagnosis was a very overwhelming time for our family. Accessing the MyTime supported playgroup, as well as Northcott’s EarlyStart Diagnosis Support program, has been like a lighthouse, giving us strength and direction. The practical resources, tools and information we receive each week at the playgroup – plus the fun time Chloe has – have all been a great support and relief.”

Katrina Brown’s three-year-old daughter, Chloe, has autism. When the family began accessing Northcott’s services, the ClientPage Numbers34 and 35 - Hunter and Central assistance helped them stabilise and set new direction. Each 250 week, Katrina and Chloe attend the Gosford MyTime supported 237 200 playgroup, a partnership between Northcott, Coastwide Child and Family Services Inc, Supported Playgroups and Parenting 150 Research Centre. This playgroup provides the opportunity

100 for mother and daughter to have positive play and social experiences in a supportive environment. 50 62

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34 Northcott Disability Services Annual Report 2011 From its Mayfield office, Northcott Disability Services provides services to clients and their families living in the Central Coast and Hunter regions of New South Wales.

Community Partnerships A new partnership was formed A support group for fathers of Northcott Hunter formed new with Coastwide Child and Family children with disabilities will be partnerships with organisations Services and Parenting Research formed to provide greater support including ADHC, Cerebral Palsy Centre to provide support to families and respite activities to fathers. via a weekly MyTime supported Alliance, Strengthening Families for A new focus will be given playgroup. This playgroup provides Stronger Kids, Educare, FirstChance to developing initiatives and information and educational support Inc, Early Childhood Intervention new partnerships to support sessions to families whilst children Coordination Program, Fitness First, multicultural services and have the opportunity to participate Balance Health Club, Learning families in the region. Links, Jungle Sports and the in playgroup activities. The statewide Leaving Care Benevolent Society. Future Directions Program Mentoring Service is The Hunter YPIRAC program expanding with an additional Through a newly formed formalised partnership agreements mentor to be appointed to the partnership with Gosford City with Head Start Brain Injury Service Hunter and Central Coast region. Rotary Club, Northcott plans to and Life Style Solutions and played introduce recreational activities a key role in the Windale strategic (such as sailing) and support for transformation planning initiative siblings of children with a disability. with Windale Interagency and Community Alliance (WICA).

Our Services 35 Illawarra

Types of Services Highlights/Achievements Additional funding for the Therapy The Oak Flats office experienced Enhancement program has allowed specialist computer assistive Community a 33% increase in client numbers technology services to be provided Development across the region, from 85 in 2009/10 to 109 in 2011. to 14 local clients. This is a result of the Illawarra The EarlyStart Early Intervention Individual & Case Management program Support team hosted seminars on Family Support transitioning from a long-term transition to school, use of iPads for case management service to a communication, speech pathology, short-to-medium term service, behaviour support and intervention, Respite enabling greater numbers of clients and creation and use of visuals to access the program. Additional to assist communication. These funding received by the EarlyStart seminars provided practical support Early Intervention Support service for families that have recently Therapy also contributed to the increase. received a diagnosis that their child EarlyStart Early Intervention has a disability. Support received double the level Relationships and networks with of funding from Ageing, Disability Indigenous Services and Elders and Home Care, Department of continued to grow. Family & Community Services NSW (ADHC), allowing 38 families in Community Partnerships much needed help to receive early Wollongong Interchange partnered intervention support. with EarlyStart Early Intervention The National Disability Support to assist families to create Coordination Officer (NDCO) appropriate communication and Program secured funding for visual resources on a monthly basis. another 12 months. This program In Goulburn, Northcott partnered supports people with a disability with ADHC and The Disability Trust to transition between school, the to organise and host an event to community, higher education, mark International Day of People vocational education and training, with Disability. and then on to subsequent employment. Future Directions In collaboration with Warrawong A new Transition To Work program ClientPage Numbers36 and 37 - Illawarra region Centrelink, Shellharbour Council, will commence in January 2012. 120 Shoalhaven Council and Essential Promotion and networking with Personnel, Northcott’s NDCO schools, TAFE, and Vocational 100 109 program worked with Elders to Services has commenced. 80 85 improve outcomes for the Aboriginal Plans are underway to develop a communities in Dapto and the regional profile to identify disability 60 69 Koonawarra areas, in relation to services gaps within the Illawarra 53 40 further education and employment. region, and to assist in planning future growth in response to 20 individual and community needs. 0 07/08 08/09 09/10 10/11

36 Northcott Disability Services Annual Report 2011 From its Oak Flats office near Wollongong, Northcott Disability Services provides services to clients and their families in the Illawarra and surrounding regions.

“I work with such a broad cross-section of the community including Indigenous people and youth with disabilities. It’s really satisfying to see a client’s face when an opportunity works out for them. I particularly like my work with the Indigenous community. They have such passion to help their youth and make a better life for them. They are trying to teach their young ones to make the most of their opportunities. I find them so inspirational. I’m quite proud that they’ve warmed to me and given me the opportunity to work with them so closely.”

Julie Williams is a National Disability Coordination Officer, based at Northcott’s Oak Flats office. Julie works with young people with a disability to raise awareness about the different pathways and opportunities available to further their education and training and assist with employment. Part of her role includes working with the local Indigenous community to provide information, referral and coordination support to Elders caring for young people with disabilities transitioning from school to post school options. Julie’s work with Aunty Mary from Moss Vale is helping give local Indigenous youth with disabilities access to information and opportunities.

NDCO is funded by the Department of Education, Employment and Workplace Relations (DEEWR). Northcott operates NDCO programs in the Illawarra and Southern Highlands/ACT areas.

Our Services 37 Southern Highlands and ACT

Types of Services Highlights/Achievements Community Partnerships Through the National Disability Northcott partnered with other Community Coordination Officer (NDCO) service providers to develop Development program, Northcott facilitated the the Eurobodalla Community development of the Youth Mental Partnership Committee to Health Consultative Committee in ensure that the ‘Joining the Dots’ Day Programs the ACT. This committee involves seminar continues to run each 30 stakeholders and provides year. Additionally, the committee support for young people with provides service providers with the mental health problems. The opportunity to share information Individual & committee also facilitates activities within their local community. Family Support and professional development New partnerships to provide days to support the community, joint services and programs were professionals and youth with Respite formed with regional organisations mental health as a barrier to including Respite Care Bega Valley, education and employment. Workability, Cooma Challenge, Northcott also facilitated the Meals on Wheels Bega, Anglicare, development of the Albury Cross Lambing Flat Enterprises, Border Committee, focusing on Queanbeyan City Council, identifying and addressing issues Technical Aid for the Disabled, related to young school leavers Yass Valley Council, Catholic Care living on a state border who may Young and Life Without Barriers. be faced with confusing services and opportunities. Future Directions The NDCO program also The Support Coordination for Older developed and facilitated a Parent Carers Service is planning number of workshops and to provide information sessions seminars including the ‘Joining the throughout the region, with a focus Dots’ seminar in Bateman’s Bay to on future planning, targeting new encourage sharing of information areas and hidden carers. and referral pathways for people Plans are underway to begin a with a disability. The Inclusive Community Participation Program Employers Conference in Albury, in January 2012 and move to new also driven by the NDCO, offered premises to better service the ClientPage Numbers 38 and 39 - Southern NSW ACT practical information about the needs of clients. 100 business benefits, incentives and Potential business growth 98 resources available to employ and 94 opportunities are being identified 80 88 retain staff with a disability. within the ACT. The Leaving Care Program 60 Mentoring Service continues to be a valuable service for 40 40 clients. Facebook has enabled

20 mentors to maintain regular contact with clients regardless of 0 their location, helping to build 07/08 08/09 09/10 10/11 meaningful relationships.

38 Northcott Disability Services Annual Report 2011 From its Queanbeyan office, Northcott Disability Services provides a wide range of services to clients and their families living in the Southern Highlands and the Australian Capital Territory (ACT).

“I like the help I received from Northcott to live in my own home. Now that I live here, I am enjoying learning to cook, clean and wash my clothes. I’m pleased to be able to have my friends over to watch the football and eat a meal. ”

Until March, 44-year-old Peter, who has a mild intellectual disability, had lived with his mother his whole life. His lifelong dream was to move out of his mother’s home into his own flat and live independently. With Northcott’s assistance, Peter found a brand new Community Housing unit to rent, purchased furniture and cooking appliances and is learning important independent living skills. With a little more independence, Peter is also finding time to socialise with friends in his local community.

Our Services 39 Riverina/Murray

Types of Services Highlights/Achievements ADHC and the local fundraising Construction has begun on a new committee. Improvements include group home in Wagga Wagga for a new kitchen, flooring, paint, Accommodation five local adults currently residing furnishings and outdoor equipment. in aged care facilities. The home Wagga Wagga fathers involved in is funded by Ageing, Disability Northcott’s Individual and Family Community and Home Care, Department of Support program travelled to Development Family & Community Services NSW the State of Origin Clash at ANZ (ADHC) through its Younger People Stadium in June. The trip provided in Residential Aged Care (YPIRAC) Individual & a well needed break for many program, which aims to provide Family Support fathers who seldom get a chance permanent accommodation for to have a break and bond with younger people living in aged care others in similar circumstances. facilities. The Wagga Wagga house is The trip was a success and another Respite one of two homes funded by ADHC is planned for 2012. to be managed by Northcott. A Duchenne (Muscular Dystrophy) Refurbishments have been Carers Group was formed in June, completed at Wagga Wagga’s with clinical nurse consultant Dunlop Place Respite Home Margot Morrison from the thanks to funding received from Neuromuscular Clinic at Sydney

ClientPage Numbers40 and 41 - Riverina - Murray

400

352 337 300

257 240 200

100

0 07/08 08/09 09/10 10/11

40 Northcott Disability Services Annual Report 2011 From its Wagga Wagga office, Northcott Disability Services provides a wide range of services to clients and their families living in the Riverina/Murray region.

Children’s Hospital attending the Community Partnerships Future Directions launch as guest speaker. With nine A close partnership was formed A Northcott Future Expo is planned children in the Riverina region with with Wagga Wagga City Council to for March 2012 to provide local Duchenne Muscular Dystrophy, the provide better services for residents parents and carers with the new group provides the opportunity that live with a disability. opportunity to receive information to meet and talk with other families and advice from a range of Working closely with TAFE, in a similar situation. organisations and agencies on Northcott provided in-house work planning for their futures. The Individual and Family Support experience for students currently program provided the opportunity studying toward a Certificate for 28 families to enjoy a Carers’ in Community Services. The Night Out. partnership allows students to The Therapy Enhancement program apply their learned knowledge and hosted six free education and gives Northcott the opportunity to information sessions in partnership identify prospective employees. with experts, with capacity Wagga Mutual Credit Union, attendance at each. The sessions a long-time supporter of the covered topics around supporting successful Literary Lunches children with varying disabilities. organised by the local fundraising committee, confirmed support for another year, continuing their annual $5,000 donation.

“I was so excited to attend the sod turning ceremony to mark the start of construction of my new home, provided by Northcott. This new home will give me more freedom and choice. It will feel like my own home and not a room in a building with 60 elderly residents. I’m looking forward to living with other people within my age group and having the opportunity for my friends to visit without feeling awkward.”

38-year-old Lyn Smith is living with an extremely rare disease of the connective tissues, called Fibrodysplasia ossificans progressive. For the past five years, she has been living in a nursing home, where she feels socially isolated and a long way away from her friends and peers. Soon, Lyn and four other young people with a disability currently living in aged care facilities will become housemates in Northcott’s new purpose-built home in Wagga Wagga. Funded through a $1.6 million capital grant provided by Ageing, Disability and Home Care, Department of Family & Community Services NSW (ADHC), Lyn’s new home is one of two Northcott residences under construction as part of the government-led NSW Younger People in Residential Aged Care Program (YPIRAC).

Our Services 41 Nepean

Types of Services Highlights/Achievements with severe autism. This family had The Individual Community been homeless for nine months Participation Program achieved prior to NIFS intervention, living Day Programs significant outcomes for clients, in a car with the school transport as a result of increased awareness service dropping the children off and focus on person centred to meet their father at the train station in the absence of any Employment approaches. With clients taking a more active role in their other address. With a high level decision-making and choices, of practical support from the NIFS new opportunities have included Family Therapist, the family has Individual & attendance at a four-day music now secured a stable home and Family Support festival, a sporting tour of furniture. The family has also been Melbourne, a trip to Moree to supported to link with longer-term access special therapeutic hot pools services and support. Therapy and increased access to a client’s Northcott Nepean staff hosted social networks. an information stall at Westfield Three Nepean-based clients from in Penrith, providing information different programs were selected on developmental milestones and as Northcott Client Person Centred activities to encourage a child’s Champions. In this role, the clients development. The event provided have completed training to take a the opportunity to promote leadership role amongst other clients Northcott’s presence in the in their program to ensure that client Nepean area. goals and feedback are incorporated Jobmatch introduced a new service into planning and decision-making delivery model with a focus on within Nepean services. tailoring assistance to individuals The Northcott EarlyStart Diagnosis with significant barriers and Support program established contributing to positive social and a new partnership with the employment outcomes. local Inclusion Support Agency (administered by Penrith Local Community Partnerships Council) to ensure the Agency Northcott staff worked closely is aware of childcare centres or with case managers and therapists preschools servicing Northcott from the local Ageing, Disability ClientPage Numbers 42 and 43 - Nepean Region clients, in order to provide and Home Care office to share

250 appropriate additional resources information about current 239 to the centre. In addition, group programs and identify 200 the partnership has allowed opportunities for working together in the local area. 181 Northcott’s early childhood 150 programs to keep abreast of sector A new partnership was formed developments in childcare. with the Penrith Disabilities 100 107 Northcott Intensive Family Support Resource Centre to improve information sharing about 50 (NIFS) worked with a homeless Aboriginal family consisting of a developments in the local area 32 0 single dad and three children, one and positive working relationships, 07/08 08/09 09/10 10/11 resulting in many new referrals.

42 Northcott Disability Services Annual Report 2011 From its Penrith office, Northcott Disability Services provides a wide range of services to clients and their families living in the Nepean region of Greater Sydney.

A partnership was established with Wesley Mission’s Brighter Futures program to offer Northcott and Wesley Mission clients a Dads’ and Kids’ Playgroup during one school term.

Future Directions Northcott’s Leaving Care Program Mentoring Service will be offered from the Penrith Office with a mentor appointed in the coming year. Plans are underway to establish a new Group Community Participation Program in January 2012. Following increased funding, the Early Childhood and Family Support team will be expanded to include a new physiotherapist position and increased speech pathology and occupational therapy hours. Plans are underway to relocate Northcott’s Penrith office to a new, more accessible premises to allow for further growth of programs. Jobmatch is planning targeted “I was referred to Northcott after calling many other recruitment initiatives with organisations that were unwilling or unable to help. schools to increase the pool of participants. A new Indigenous With multiple diagnoses, Bella has complex care needs Employment Strategy will be and we didn’t know where to start. Northcott has helped in introduced to promote open every way possible – with therapy groups, in-home care, employment opportunities to the equipment, play and learning tools, parent education, Indigenous community. accessing services, funding and sibling respite. The Using grant funds, Jobmatch will begin a research project to identify Northcott team is really like a family to us now.” factors that contribute to sustained open employment for people with Helen Owen and her family access Northcott’s Early spina bifida and hydrocephalus. Childhood and Family Support (NECAFS) service to assist with caring for toddler Bella, who has a mild intellectual disability, autism and complex care needs. Bella and the rest of the family have benefited from the holistic, multidisciplinary services provided by the team, particularly at a time when no other support could be found.

Our Services 43 Northern Sydney

Types of Services Highlights/Achievements Participants in Northcott’s Two ‘Person Centred Tool Building’ Transition to Work program workshops were held at the doubled to 14, with clients Accommodation Hornsby office to support clients participating in a Toastmasters and families in learning about program to learn public person centred approaches. speaking skills and confidence building. Two clients successfully Day Programs The Family Support team completed TAFE courses. broadened its eligibility criteria to include any child with a disability Northcott strengthened its Individual & under the Disability Services Act. As relationship with Housing NSW in Family Support a result, the program has provided relation to the ongoing management services to more families in the of the Housing Links properties for area. To assist families to maximise clients with the intended future Recreation their time within the Program, focus on creating a more person & Leisure the service has increased its focus centred approach to services on goal orientated service plans, that will involve tenants more in allowing families to discuss their decisions about their housing. Respite goals, wants and needs and set out a plan of how Family Support can Community Partnerships help them achieve this. Northcott’s Family Support Program was invited to be a The Flexible Respite Program member of the Stakeholder Panel held a three-day respite camp for the construction of an All for primary school children, Abilities style playground in the using funding from Westfield’s City of Ryde. The panel met several Community Grants program. Held times during the year to discuss at the Baden-Powell Scout Centre the needs of the community and in Pennant Hills, participants how these could be addressed enjoyed activities including in building a socially inclusive bushwalking, ballista building, playground. Construction of the crate stacking and the leap of faith. playground will begin later in 2011. The first Adult Respite Camp was The respite programs commenced held in February in Port Stephens. a relationship with the Also funded by Westfield’s Commonwealth Respite and Community Grants program, the ClientPage Numbers48 and 49 - Northern Sydney Carelink Centres to enable families camp provided the opportunity who prefer Northcott workers, over 250 for clients to relax and experience unknown workers, to access the new activities. 223 200 service in cases of emergency and The EarlyStart Diagnosis Support short-term respite need. service continued to receive a 150 156 The EarlyStart Diagnosis Support steady stream of new client referrals 136 service formed partnerships with 100 115 with positive feedback from clients Northern Beaches Interchange and local health providers. (Kookaburra Playgroup), and 50 Ageing, Disability and Home

0 Care (ADHC) Hornsby to offer 07/08 08/09 09/10 10/11 monthly support groups to families

44 Northcott Disability Services Annual Report 2011 From its Hornsby office, Northcott Disability Services provides a wide range of services clients and their families living in Northern Sydney.

with a child who has recently been diagnosed with a disability. This partnering has created more opportunities for clients from different services to come together, and also expanded the referral base for EarlyStart Diagnosis Support. The Northern Sydney team developed a partnership with Loreto Normanhurst High School to provide volunteer opportunities for students with Northcott’s family support and flexible respite recreation programs. The partnership between the Hornsby office and Westfield has continued to strengthen, resulting in increased fundraising efforts, including $2,500 towards the client Christmas party.

Future Directions Plans are underway to establish a Community Participation Program in the Manly Warringah and Pittwater Region. “For my son Noah and our family, the two year association with Northcott has been nothing but Plans are also underway to develop new partnerships with positive. Northcott’s respite service including outings, as well local businesses to increase work as holiday and camp programs, have provided a solid base experience opportunities for to Noah’s social life. He has developed skills in a variety of Transition to Work participants. settings and gained greater independence away from us. The programs have also provided the rest of the family with a much needed break and rare quality time together.”

Twelve-year-old Noah Pulver is living with autism and is supported by Northcott’s Northern Sydney Flexible Respite service. He enjoys outings and activities with Northcott, including visits to the playground. His mother, Sarah, is grateful for the care, support and assistance provided by Northcott. In particular, she welcomes the flexibility of the program, which has allowed the family to tailor the care to their changing needs.

Our Services 45 Cumberland/Prospect

Types of Services Highlights/Achievements Northcott Early Childhood Autism Referrals to the Northcott EarlyStart Service (NECAS) implemented a Diagnosis Support program have new client management system Accommodation almost trebled over the past 12 to enhance monitoring, billing, months, from 37 in 2009/10 to data integrity and relevancy and 97 in 2010/11. improve workflow. Day Programs The Community Participation A second NECAS therapy room was Group introduced many new introduced to better service the high person centred approaches, demand for centre-based services. enabling clients to plan their life Jobmatch introduced a new service Employment and supports in a self-directed delivery model with a focus on manner. Clients now have greater tailoring assistance to individuals control over their program and with significant barriers and Equipment & staff practices have improved. This contributing to positive social and Technology culminated in the development employment outcomes. of a group person centred future Individual & planning tool (called PATH), Community Partnerships Family Support involving both clients and staff. Northcott EarlyStart Diagnosis The Flexible Respite and Respite Support formed a partnership with for Older Carers programs hosted The Children’s Hospital at Westmead Respite camps in Port Stephens, Coffs to run Positive Parenting workshops. Harbour, Kiama and Umina, The course is a specialist Stepping providing a much needed break for Stones program which focuses on carers, as well as new and exciting parenting a child with a disability. Therapy experiences for clients. A partnership was formed with The Transition to Work Program the Toongabbie Legal Centre placed four clients in employment, to provide legal information with the majority securing workshops to Northcott clients placements within the open on issues relevant to their lives. employment market. During Carer’s Week, Northcott The Leaving Care Program and Holroyd City Council partnered Mentoring Service continued to be to hold a concert for carers of a successful in the area, increasing in person with a disability. ClientPage Numbers44 and 45 - Cumberland Prospectclient numbers from 17 in 2009/10 The Transition to Work Program to 26 in 2010/11. 600 partnered with McCartin & 572 Eligibility criteria for the Associates, The Kings School, 500 Transitional Accommodation All About Glass & Glazing, 479 400 Program was broadened to Castle Grand and Bright Sky to include support for people with provide ongoing work experience 339 300 an intellectual disability, resulting placements and guest speakers

200 in an additional six referrals. for the program. 174 100

0 07/08 08/09 09/10 10/11

46 Northcott Disability Services Annual Report 2011 From its Parramatta office, Northcott Disability Services provides a wide range Cumberland/Prospect of services to clients and their families living in the Cumberland and Prospect regions of Greater Sydney.

Future Directions Focus will be given to raising Northcott’s profile within the area in order to pursue local partnerships, fundraising opportunities and support sustainable levels of growth, particularly within the day programs. All Transitional Accommodation staff will be trained in delivering Active Support to residents. This support aims to ensure people have the opportunity to be fully involved with their lives. It will teach direct care workers that instead of doing things for residents they can empower residents to take part in all activities of everyday life, no matter their disability. NECAS will focus on targeted promotional initiatives with schools, media and expos to raise awareness of its services and increase partners and advocates in order to increase client numbers. Jobmatch is planning targeted recruitment initiatives with schools to increase the pool of participants. A new Indigenous Employment Strategy will be introduced to promote open employment opportunities in the Indigenous community. “Before Transition to Work, I was shy, lacked Using grant funds, Jobmatch will confidence, was unmotivated to study or work and begin a research project to identify couldn’t travel alone. Now I’ve completed TAFE Certificates, factors that contribute to sustained gained work experience and am currently employed as an open employment for people with administration assistant. I’m looking for more work and can’t spina bifida and hydrocephalus. wait to save money to move out of home.”

Participating in Northcott Parramatta’s Transition to Work program has given 20-year-old Alise Mustafa confidence, independence and employment skills.

Our Services 47 Inner West

Types of Services Highlights/Achievements The money was used to help fund An Open Day for Northcott’s a Carers Weekend Away and parts new Casula office was held in of the refurbishment to Northcott’s Accommodation March 2011, with the Member Roselands Respite House. for Liverpool, Paul Lynch MP, local Two staff attended the National service providers, clients and their Carers Congress in Melbourne, Day Programs families and other community which included the launch of members attending. The event the National Disability Insurance provided the opportunity to learn Scheme campaign. more about Northcott services. Individual & A Carers Weekend Away was held in Family Support Two staff and three clients completed Nelson Bay for 10 carers, providing training with the Centre of Disability them with a well-deserved break. Studies to become Northcott Person Renovation of Northcott’s Centred Champions. Respite Roselands Respite House Northcott’s Casula office was commenced in May 2011 and is selected to participate in the due to be completed by September Woolworths Charity of the Month Therapy 2011. The new fully accessible event. In August 2010, fundraising kitchen and increased space events were held at Woolworths will allow clients to be able to Head Office, raising $22,600 for participate in cooking programs Northcott’s Inner West region. and other activities.

ClientPage Numbers 46 and 47 - Inner West Sydney

250 247

200

150 166 152 132 100

0 07/08 08/09 09/10 10/11

48 Northcott Disability Services Annual Report 2011 From its Casula office, Northcott Disability Services provides a wide range of services to clients and their families living in the Inner West region.

Community Partnerships A partnership was established Future Directions The Inner West Team established with Canterbury-Bankstown A Carer Support network will a successful partnership with Multicultural Interagency commence in October 2011. Westfield Burwood, with the to increase Culturally And Work is underway to raise organisation hosting a number of Linguistically Diverse (CALD) Northcott’s profile within the fundraising and community events community awareness of services Inner West area through new to raise money for Northcott and available to them. partnerships and participation in promote the services of the local Canterbury Council Disability Access community events and networking. office. Initiatives included Give Committee is working with Northcott Ability Day which raised $2,685 to improve access in the local area. and a Christmas Breakfast for 57 Northcott is working with Northern clients and their families. Beaches TAFE, Bankstown TAFE, In partnership with AFFORD, Wetherill Park TAFE and Australian Campbelltown Council, Bankstown Catholic University to provide student Council and South West Sydney placements in a variety of programs. Commonwealth Respite and The Charity House in Hurstville, Carelink Centres, a Carers Ball was a cancer support and resource held at Bankstown Sports Club centre, has generously donated a during Carers Week to acknowledge room for Northcott’s Community the valuable role of carers. The Participation Program to use during event was attended by 450 carers the renovations to Northcott’s as well as the Minister and Shadow Roselands Respite House. Minister for Disability and Ageing.

“Before we found Northcott, life was a little bit harder because of concerns for our daughter Courtney, no outside support and not having quality time for myself or with my husband. Northcott’s respite services have not only allowed Damian and I to make valuable time for ourselves but it’s also given Courtney confidence and self-esteem. She loves taking her suitcase and teddy bear for a visit to The Shack and the lovely Northcott staff. Everyone is so kind, caring and supportive.”

Seven-year-old Courtney Norton, who has cerebral palsy, accesses Northcott’s Roselands Respite Program, attending holiday and weekend overnight stays, to allow her parents quality time together. The time away from home has given Courtney more independence and confidence, a growing network of friends and something to share with her peers at school. For her mum, Zoe, the program has provided much needed support, not only with caring for Courtney, but also in allowing her free time with her friends and other family members.

Our Services 49 South West Sydney

Types of Services Highlights/Achievements British American Tobacco South West Sydney held its first Company donated $90,000 to Open Day in April 2011 with assist in installing new kitchens Accommodation attendance by local government for the Beverly Park Ministers and the Minister of Accommodation Service. Disability Services, Andrew A government grant of $23,529 Community Constance MP. A number of was approved for a Garden Development Aboriginal Elders, families and Redevelopment Project at Beverley service providers also attended. Park as part of the Government’s The event provided the opportunity Community Building Partnerships Individual & to strengthen relationships and Program. Work is expected to begin Family Support profile Northcott services. in December 2011. Increased participation in local Also at Beverley Park, the Respite community and government events, Raymond E Purves Foundation such as the Bankstown Disability donated over $30,000 towards the Expo, Wingecarribee Service cost of a demountable office. The Expo and National Aborigines new office, which is self-contained, Therapy and Islanders Day Observance will provide a dedicated space for Committee (NAIDOC) event, the staff that support the residents increased Northcott’s presence living in the home. and profile within the region. The Transitional Accommodation Family Resource Links has Service broadened its eligibility expanded its services to provide criteria to include support for support to carers within the Cystic people with an intellectual Fibrosis support group. disability, resulting in six additional An ‘Aboriginal Yarning Circle’ (carer referrals, addressing the previous support group) was established low occupancy levels. following a pilot project to identify A review was undertaken of hidden Aboriginal carers. Three Northcott Early Childhood Autism carer outings assisted in identifying Service (NECAS) to consider ways 35 Aboriginal carers who are now to improve the service within accessing services and participating the funding requirements. As a in Northcott events. result some services were put ClientPage Numbers50 and 51 - South West SydMacThree staff members and one on-hold with greater focus on client completed training as Person metropolitan Sydney areas. A 300 Centred Champions. new client management system 250 275 was implemented to enhance The Campbelltown Teen After 239 monitoring, billing, data integrity 200 School/Vacation Care program and relevancy, to analyse trends achieved accreditation from the and improve workflow. 150 162 National Childcare Accreditation 141 A therapy pilot program was 100 Council (NCAC) and was awarded High Quality ratings across all established with the South West 50 quality assurance areas. Sydney Therapy Team to promote a better exchange 0 07/08 08/09 09/10 10/11 of Northcott resources.

50 Northcott Disability Services Annual Report 2011 From its Campbelltown office, Northcott Disability Services provides a wide range of services to clients and their families living in South West Sydney and the Macarthur region.

Community Partnerships Communication Impairments Future Directions The South West Sydney Therapy (AGOSCI) as the NSW State Macarthur Case Management will program partnered with Representative and Co-convenor strategically plan to increase their Ageing, Disability and Home (with Independent Living Centre) presence within the Wollondilly Shire Care, Department of Family & in organising the AGOSCI Sydney through community engagement. Community Services NSW (ADHC) Conference in 2013. Work is underway to investigate in Bowral to develop organisational Family Resource Links potential funding opportunities relationships, provide support established a new partnership for programs in high demand, and increase presence in with the Department of Education as a result of the rapidly growing Wingecarribee. and the Benevolent Society local population. New partnerships with the to deliver a second Aboriginal The Active Support model to University of Sydney Speech Supported Playgroup. improve participation, choice and Pathology Department and the The Campbelltown Teen After quality of life will be implemented University of Western Sydney School and Vacation Care in accommodation services. Occupational Therapy Department program worked closely with were formed to place students Macarthur Disability Services NECAS will focus on targeted within the team. Northcott speech (MDS) to ensure a smooth promotional initiatives with pathologists provide clinical transition to the Northcott service schools, media and expos to raise supervision and mentoring to the for clients from MDS, following awareness of its services and students with two of our therapy loss of funding. increase partners and advocates in staff receiving an award for order to increase client numbers. The partnership with MDS has excellence in student supervision. grown with nine accommodation Northcott has partnered with clients now accessing their day Australian Group on Severe programs regularly.

“Since living at Woodbine, I’ve enjoyed sharing the house and helping the others I live with. I’ve learnt to cook my own meals and am growing herbs, lettuce and carrots. Northcott has given me more freedom and independence.”

Aimee Byrne, who has Asperger’s syndrome, is a client in Northcott’s Transitional Accommodation Service and resident of Northcott’s Woodbine house, a shared home for adults with a disability who want to learn the skills they need to live independently. Living with others in the share house has helped Aimee to learn to cook, clean and garden as well as gain confidence, improve her social skills and be more independent.

Our Services 51 Sydney Metropolitan-wide Services

Types of Services Highlights/Achievements University presented at the second Northcott collaborated with the workshop, providing insights into her research into the physiological and Individual & NSW Department of Sport and biomechanical effects of wheelchair Family Support Recreation to provide camp programs for teenagers with set-up on wheelchair propulsion in intellectual disabilities and their both adults and children. Recreation siblings across metropolitan Sydney The annual Siblings Camp was & Leisure and in Dubbo. The funding enabled held in October with 20 children 22 clients and their siblings to attending. The camp provides attend two camps in Broken Bay an opportunity for siblings of and Narrabeen. children with disabilities to Northcott facilitated two ‘Skills participate in adventure activities for Wheelies’ workshops for 10 and meet others who may share clients and wheelchair users from common experiences. the Metropolitan Family Support The Metropolitan Family Support Service (MFS) and the NSW Service hosted a School Leavers Paediatric Spinal Outreach Service. Information Night for clients Associate Professor Dr Bonita who are in their final year of Sawatski from the Department of school, providing information Orthopaedics at British Columbia about funding available for post

“I can’t remember a time when Northcott wasn’t part of my life. The Metropolitan Family Support Service has been particularly helpful in the last few years with my move to high school, assisting with equipment needs and hosting activities with my peers and my brothers and sister. I really enjoy the annual Playstation PlayOff tournament and other activities such as Pizza Night arranged by Northcott.”

ClientPage Numbers 52 and 53 - Metro Wide Services Parramatta Eels fan Blake Hayes, 17, has been a Northcott client 1000 for most of his life. He now receives regular support from the 800 828 805 Metropolitan Family Support Service for school aged children, 698 710 including occupational therapy, social work services and transition 600 services. His siblings attend sibling camps and his mother has 400 taken part in a Mother’s Weekend for some well-deserved rest and

200 relaxation. As Blake reaches the end of school, the team is helping to prepare him and his family to face a new set of challenges 0 07/08 08/09 09/10 10/11 when he decides to leave school.

52 Northcott Disability Services Annual Report 2011 The Sydney Metropolitan-wide team at Northcott Disability Services Sydney Metropolitan-wide Services provides services to children and adults with a disability and their families living across the Greater Metropolitan Sydney region.

school programs and the range of wheelchair. Revised rules and Further funding opportunities services offered to support school equipment will be also developed. will be sought from the NSW leavers. Representatives from the Adaptive Cricket will be launched Department of Sport and Department of Education Transition as an ongoing sport at Northcott’s Recreation to support additional Support, TAFE Disability Support 16th Annual Cricket Legends lunch camp opportunities for children Services, Northcott’s Jobmatch, in November 2011. with disabilities. Transition to Work and Community The Recreation team plans Participation services presented. Community Partnerships to formalise a number of key The Recreation Service received Funding from the Profield relationships to assist with its close to $20,000 from Ageing, Foundation will go towards interschool sporting carnivals, Disability and Home Care, employing a Speech Pathologist for including partnerships with the Department of Family & the Early Childhood Support Service. Australian Sports Commission, Community Services NSW (ADHC) Swimming NSW and the to develop an adapted version of Future Directions Australian Paralympic Committee. cricket. The game will be inclusive Following the completion of a for individuals regardless of their review of services, focus will move ability level and utilise adaptive to providing viable services and equipment, including a client- group programs to support current activated bowling machine and client needs and broaden and a cricket bat that attaches to a maximise benefits to clients.

Our Services 53

Organisational Performance Organisational Structure

Chief Executive Officer

Chief Operating Officer

Information and Facilities Quality Finance Technology Services

Business Marketing, Client Human and Service Fundraising Communcations Services Resources Development and Media

56 Northcott Disability Services Annual Report 2011 Our Management

Kerry Stubbs, BA (Hons), MA Lee Carpenter, ACMA, CPA, Pamela Habek, B Science (Hons), Grad Cert Writing MAICD GradCert (Business Admin), MBA, (Elementary Education) Chief Executive Officer MAICD Quality Manager Kerry joined Northcott in 2008. Chief Operating Officer and Pamela joined Northcott in Prior to her appointment, Kerry Company Secretary December 2007 and worked for was the Executive Director of St Lee commenced at Northcott six months developing a formal Vincent’s Hospital and Sacred in 2008 and is responsible volunteer program. She returned Heart Hospice, responsible for for Northcott’s corporate and in December 2008 and is now overseeing significant increases in commercial services. responsible for external and services, funding, new technology internal quality processes, policy and improvements in patient care. and procedure development and management of the Intranet.

Melinda Ewell, M Commerce Stephen Scott, B Ed Ray Winfield, Cert IV Frontline (Accounting), CPA Manager, Technology and Management Finance Manager Information Services Facilities Services Manager Melinda joined Northcott in 2011 After spending a number of years Ray joined Northcott in 2011. and is responsible for day-to-day working within IT for surveying and He oversees the dedicated financial operations. Melinda assists engineering companies, Steve took Facilities Management team and the Chief Operating Officer with up a position at Northcott in 1995. is responsible for the strategic the strategic financial management Steve’s role includes managing management of the Northcott of Northcott and its related entities. Northcott’s IT team, in addition property portfolio and its assets. to integrating new technologies to enhance the growth of Northcott.

Organisational Performance 57 Tracey Gleeson, B Ed Liz Forsyth, BA (Hons), Rebecca Rodwell, B App Sci (Disabilities) Diploma in B Soc Work (Hons) Disability Studies, Diploma in Management Manager, Sector and Business Business (Frontline Management) General Manager, Client Services Development Manager, Service Development Tracey commenced with Northcott Liz started at the Coffs Harbour and Government Relations in 2010 and is responsible for office in 2008 as Area Manager. She Rebecca began working at Northcott the overall operations of client is now responsible for Northcott’s in 2004 as the Manager of Respite programs. Tracey has been working engagement in social policy Services. Later, she took on the in the disability sector for 19 years. and developments in the sector, Manager, Service Development including managing involvement in and Government Relations role the National Disability Insurance and is now responsible for driving Scheme campaign. organisational growth.

Penny Stanley, BSc (Econ) PhD Tereza Culina, B Comms Mike Salinos, B Sc Ind Soc Acting Manager, Fundraising (Public Relations) (Hons), Lon, Grad Dip (HR Mgt) Penny has been working in Manager, Marketing, General Manager, Human the not-for-profit sector for 20 Communications and Media Resources years and joined Northcott in Tereza commenced at Northcott in Mike commenced in July 2003. He 2011 as Partnerships Manager 2006 as Marketing Assistant, and is accountable for the HR function, in the Fundraising Department. subsequently as Communications which also includes Northcott’s Penny is responsible for building Officer. She now manages the volunteer program. Additionally, relationships and liaising with our Marketing, Communications and Mike is responsible for Northcott’s Corporate Partners and individual Media team, overseeing all aspects Jobmatch, Computer Assistive Top Donors. She is currently Acting of branding, advertising, media, Technology Services (CATS) and Manager of Fundraising. and external communications. Northcott Early Childhood Autism Service (NECAS).

58 Northcott Disability Services Annual Report 2011 Anita Fisher, B Soc Work, Wendy Hall, RN BHSc (Nursing), Liz Hopkins, BA Hon (Politics), Diploma in Business (Frontline MHSc (Nursing), Diploma in MA (Social Work), Grad Cert Management) Business (Frontline Management) (Counselling), MM (Community Senior Manager, Metro North Senior Manager, Metro South Management) Anita commenced at Northcott Wendy commenced at Northcott Manager, Planning and as a Social Worker with the Adult in 2003 as the Clinical Nurse Development Unit Outreach Team in 1995. She is Consultant with the Paediatric Liz commenced at Northcott in now responsible for overseeing Spinal Outreach Service and was 2008 as a Program Manager. She service development for subsequently appointed as Team is now responsible for Northcott’s programs operating in the Sydney Leader. Wendy is now responsible transition to a person centred Metropolitan North region. for the Metropolitan South region. organisation as well as Northcott’s research initiatives.

Rachel Parker, B Le St, Anthony Pascale, Diploma in Diploma in Business (Frontline Business Management Management) Business Manager, Jobmatch Senior Manager, Regional and and Northcott Early Childhood Statewide Programs Autism Service Rachel commenced with Northcott Anthony joined Northcott in 2009. in 1999 in the Post School Options He has held senior management Program at Roselands. Rachel positions at one of Australia’s currently oversees a broad range of largest utilities and worked in the regional and statewide programs. commercial sector developing business opportunities across Eastern Australia.

Organisational Performance 59 Our Staff

Northcott Disability Services employs 530 staff across its 14 offices in New South Wales, with the majority of employees working in allied health and support roles.

Aligning with our mission to build an inclusive society, the organisation is an Equal Employment Opportunities advocate and seeks to employ people with a disability, where possible.

Northcott’s policies and procedures have been reviewed to ensure compliance with the Fair Work Australia Act. In particular, our performance management system, recruitment, grievance and disciplinary policies have been fully revised.

Our Workplace Profile ourFull sta Time Equivalents During 2010/11, Northcott employed 333 Full Time Equivalents, 350 compared with 304 in 2009/10. 333 300 304 Northcott’s workforce is predominantly female (80%), with the majority 250 266 employed in part time and casual positions. Both men and women are appointed in senior positions, with two-thirds of Tier 2 and Tier 3 Senior 200 213 Manager roles held by women. 150

A substantial number of our 530 employees are part timers. 100

We currently employ 149 part time staff, illustrating our support 50 of a family friendly workplace. 0 07/08 08/09 09/10 10/11

Employment Type Employmentfull time part Type time by Gender 200 47 Men 28 Women 150 157 149 28 Full Time (196) 35% 37% 121 100 Part Time (149)

Casual (185) 50

0 28% Full Part Casual Time Time

60 Northcott Disability Services Annual Report 2011 Gender Composition of Employees

Category Women Men Total Staff

Manager Tier 1 1 0 1

Manager Tier 2 4 2 6

Manager Tier 3 10 5 15

Professionals 53 5 58

Paraprofessionals 64 18 82

Trades 0 7 7

Clerk 49 22 71

Service/Sales 246 44 290

Total 427 103 530 (80%) (20%)

Training sessionsTraining Sessions Northcott is committed to providing a nurturing and supportive 350 320 External working environment with the opportunity for staff to learn from 307 300 225 213 each other and participate in training and development activities. Internal Each year, a comprehensive internal and external training program 250 is offered covering topics including safety, compliance, personal 200 and professional development, person centred approaches and 150 management skills. 100 During 2010/11, 107 internal training sessions were held with 107 82 1,087 staff attending, in comparison to 82 sessions for 915 50 participants in 2009/10. 0 09/10 10/11 In addition, 213 external training sessions were offered, with 414 attendees, compared with 225 sessions in 2009/10 attended by Participants 577 staff members. participants 2000 Integral to our staff development program, we have offered External all middle managers the opportunity to complete a Diploma 1492 1501 Internal of Management. Currently, 20 managers are completing the 1500 577 414 qualification, which is being run ‘in-house’ with external providers.

1000 1087 915

500

0 09/10 10/11

Organisational Performance 61 Person Centred Approach

Northcott supports the implementation of person centred approaches in the planning and delivery of services it provides.

Our staff are encouraged to promote person centred thinking in their daily work. During 2010/11 the Planning Development Unit (PDU) played a key role in implementing person centred approaches throughout Northcott. This initiative gives people with disabilities greater choice and control over their service planning and delivery decisions, shifting the decision- making from service providers to clients and their families and carers. Staff are encouraged to adopt person centredness in their daily work to give clients and their families greater choice and control. Led by the PDU, a number of initiatives were introduced to “Completing the person centred training has had a enhance and progress adoption of significant impact not only on how I work but on the very person centred approaches across the organisation. A key initiative heart of my role as a Coordinator. It has been a huge was to invest in ‘Person Centred shift in thinking and a challenge to embrace. Person Champions’ to share knowledge centredness is not a box you can tick off a ‘to do’ list. and encourage person centredness with their peers. Thirty-five staff It is an ongoing journey.” and clients completed training, group mentoring and individual Sarah Pearce is the Coordinator of Northcott’s Community supervision to acquire skills and knowledge in person centred Participation Program in Parramatta and one of the Staff approach initiatives and tools. Person Centred Champions trained at Northcott. A significant moment on her person centred journey was the creation of the group’s PATH, a person centred planning tool. Using PATH, client and staff collaboration has been the driving force behind the direction of the program for the coming year.

62 Northcott Disability Services Annual Report 2011 Occupational Health and Safety

Northcott Disability Services In Brief: The lost time injury frequency is dedicated to providing The total number of reported rate fell from 22.17 a safe and healthy incidents decreased from 76 in 2009/10 to 6.26 in 2010/11. working environment in in 2009/10 to 30 in 2010/11. The total number of working accordance with the Reported incidents include lost days lost as a result of a Occupational Health and time injuries, minor injuries workplace injury fell from 176 Safety Act (2000) and and injuries requiring medical in 2009/10 to 18 in 2010/11, Occupational Health and intervention or first aid. representing a reduction of 89%. Safety Regulation (2001). The total number of lost time 47% of all injuries were as a The organisation displays a strong injuries decreased by 50% - result of strain, a reflection of the commitment to the fundamentals from eight in 2009/10 to four high volume of manual handling of Occupational Health and in 2010/11. involved in direct care work. Safety (OH&S), whilst working to implement a range of safety Lost Time Injury Frequency Total Days Lost As a Result of awareness initiatives for both staff Rate (LTIFR) a Workplace Injury Per Year and clients. LTIFR is measured as the number Hazard identification and risk of lost time injuries per million control are key elements in hours worked Northcott’s approach to workplace 40 400 safety, and early intervention 34.6 34.2 367 remains a pivotal step in obtaining 35 350 sustainable injury management and 310 30 300 return-to-work objectives. 24.2 25 22.2 250 In 2010/2011, Northcott experienced significant reductions 20 200 in major OH&S statistical Days 176 Hrs (Million) 163 15 150 indicators. Although staff worked more hours than previous years 10 6.3 100 across more programs and services, 5 50 the downward trend in the number 18 of lost time injuries and the number 0 0 of days lost as a result of workplace 06/07 07/08 08/09 09/10 10/11 06/07 07/08 08/09 09/10 10/11 injuries continued. The role of consultation continues Nature of Injury (2010/11) to take place on a formal and informal basis. Structured OH&S Contusion committees, representing regional 20% Fracture and metropolitan areas, remain a primary means by which matters 3% Laceration pertaining to the health, safety 47% and wellbeing of all persons in the 10% Other workplace are discussed. Psychological 10%

10% Strain

Organisational Performance 63 Our Feedback Mechanisms

Northcott Disability Services strongly believes that client and stakeholder feedback including complaints, suggestions and compliments are crucial to effective service delivery and the ongoing learning and development of the organisation.

A complaints and suggestions register is maintained to record all formal feedback received across Northcott’s different programs and regions. Feedback is also regularly sought through surveys, service reviews and by encouraging informal feedback from program participants.

To ensure an effective complaints The Committee meets at least Complaints in 2010/11 resolution system, Northcott has twice a year to consider the nature Complaints to Northcott during implemented a Complaints Review and frequency of complaints 2010/2011 covered issues including Committee. received by Northcott and to organisation/service decisions; monitor Northcott’s handling of The Committee: staff; policy and procedures and complaints. For all complaints, access and equipment. Feedback oversees Northcott’s response all reasonable steps are taken to concerning staff issues and to complaints; resolve issues, guided by a policy organisation/service decision- identifies trends that might and complaints resolution system. making were most common. indicate a problem at an Where appropriate, feedback organisational level; and received from a complaint may lead Number of Complaints

ensures appropriate follow-up to improvements in organisational 50 and procedures are followed policies and practices. for all complaints. 40 42 Northcott’s Complaints Review 30 33 Committee comprises: 26 Three consumer representatives 20 21 Chief Executive Officer 10 Chief Operating Officer 0 General Manager, Client 07/08 08/09 09/10 10/11 Services Quality Manager.

64 Northcott Disability Services Annual Report 2011 Corporate Social Responsibility

Helping Our Sector volunteers and provides information Younger People In Residential Northcott Disability Services about support and assistance for Aged Care Program (YRIPAC) have is proud to support other amputees living in NSW. been designed to incorporate best organisations that provide services practice environmentally-friendly to people with a disability living in Environmental Performance and sustainable measures, where New South Wales (NSW). Northcott is committed to appropriate. Both properties will pursuing ecologically sound be constructed beyond the current Drawing on the long and friendly practices by implementing environment standards as stipulated association between Northcott and measures to help prevent and in the Building Code of Australia. the Post-Polio Network (NSW), a minimise the environmental Memorandum of Understanding impacts of Northcott’s operations (MoU) was signed in November and services and reduce the 2009 to formalise the relationship organisation’s carbon footprint. that has existed for many years. Environmental impact is a The Post-Polio Network, formed consideration in all construction “Northcott Disability in 1989, provides support to polio projects, with Northcott dedicated Services’ continuing survivors and people who may be to ensuring all future properties commitment to experiencing its late effects now or in are renovated or constructed the future. It is a self-help, self-funded assist the Post-Polio as environmentally-friendly as membership-based organisation Network in many economically achievable. managed by volunteers. areas is greatly During 2010/11, the following Under the MoU, Northcott provides appreciated.” environmental initiatives were a designated, equipped modern Gillian Thomas, undertaken: office for the Post-Polio Network Post-Polio Network. at nil rent in its central office in Northcott’s car policy was revised, Parramatta, with access to meeting with the salary packaging model rooms and staff amenities as being heavily weighted towards required. In addition, Northcott economical vehicles with a high provides some administrative government green star rating. The assistance with respect to net effect is that almost all Managers employment of the Network’s part- previously driving SUVs have now time staff and assistance with the taken smaller vehicles, thus reducing cost of production and distribution Northcott’s fleet impact. of Network publications. Each year While Northcott’s pool fleet Post-Polio Network members have predominantly comprises the access to the Northcott Auditorium economical Toyota Corolla, for a one-day seminar. diesel vehicles were added to the Northcott also provides similar fleet, along with LPG vehicles, in in-kind support and assistance to order to gain benefits from using the Amputee Association of NSW alternative fuels. which is also housed in office space Northcott’s two new residential on the ground floor of Northcott’s homes under construction in central office in Parramatta. This Wagga Wagga and Newcastle as not-for-profit organisation is run by part of the NSW Government’s

Organisational Performance 65 Research at Northcott

Northcott Disability During her secondment, Dr Council (2007), a two-tiered Services recognises the Sawatzky participated in Northcott’s research governance structure importance of building ‘Skills for Wheelies’ training program was established comprising the evidence-based practice. and was a keynote speaker at Northcott Research Committee To this end, Northcott is the 2011 SpineCare Foundation and Quality in Research Standing committed to developing Conference. As the first research Committee (QiRSC). academic to visit Northcott, Dr. a research culture within The Northcott Research Sawatzky also provided valuable client service delivery. Committee is an independent input and insights into Northcott’s committee of research and This research culture aims to research initiatives through service delivery experts (chaired connect Northcott to other service engagement with the Executive by Northcott’s CEO) that is agencies and the university Group, PDU and Client Services. responsible for approving and sector by seeking quality research allocating funding through partnerships. It also aims to ensure the Northcott Research Fund. that our service delivery practice Northcott Launched in March 2011, the is based upon the best available Research Fund Northcott Research Fund provides evidence. Most importantly, the With a focus on developing a research funding support for staff and clients research culture is firmly embedded framework that translates research wishing to undertake research in Northcott’s mission to build an into practice, the Planning and relevant to Northcott priorities. inclusive society. Development Unit (PDU) introduced New research policies and Driving research and development, new mechanisms for conducting, procedures ensure a transparent Northcott’s Planning and expanding and coordinating research and equitable application and Development Unit (PDU) was and research partnerships. selection process for staff and formed in 2009 to support staff In accordance with guidelines clients wishing to apply for to develop systems and programs established by the National funding through the Northcott that respond to sector innovation, Health and Medical Research Research Fund. legislative compliance and evidence-based practice. It oversees research initiatives and provides support, guidance and funding to clients and staff undertaking research projects.

Visiting Research Fellow From November 2010 to March 2011 Northcott was pleased to welcome and host visiting academic Associate Professor of Orthopaedics, Dr. Bonita Sawatzky from the University of British Columbia. Her research focuses on assisting people to use their wheelchairs and other mobility aids more efficiently.

66 Northcott Disability Services Annual Report 2011 The newly formed QiRSC provides Kung-hah and Guwaala-y Northcott’s First Sponsored mentoring support to those wishing School Readiness Project PhD Student to undertake research or present This project aims to assist and Jo Ragen, Senior Research information at external conferences. support the development of school Associate, PhD candidate with Comprising of Northcott staff readiness skills for Aboriginal the Faculty of Health Sciences and a representative from the children aged 0-8 years in at Sydney University and former Research Committee, QiRSC aims communities in northern New Northcott client is currently to promote high quality research South Wales and Sydney. It also completing a PhD. Her research and presentations, encourage staff aims to enhance the capacity of project is called: ‘The Risk of and clients to undertake these Aboriginal families, community Good Intentions: Navigating and activities and to ensure quality and members and preschool and negotiating outcomes for people consistency in material. school staff to support the children with disability’. in an ongoing way. Jo aims to gain an understanding Current research Therapy, education sessions, of how people with disability projects practical strategies, resources and and their family navigate and information services are provided negotiate advice and advice-giving Funding from Ageing, Disability to children and their families from health care professionals and Home Care, Department of in playgrounds, preschools surrounding their participation in Family & Community Services NSW and schools to assist with the everyday life. (ADHC) has enabled Northcott to transition to school. undertake three therapy research Jo is the first recipient of projects in collaboration with The Social Research Policy Centre at Northcott’s PhD program, aiming three universities. The Human The University of New South Wales, to support research that is high Research Ethics Committee at each in conjunction with Northcott, is quality, ethically sound and participating university has granted evaluating the effectiveness of this relevant to the organisation’s ethics approval for each project. model of therapy services. practice and strategic priorities.

“In my studies, I am exploring the lived experience of perceptions of risk; and how others’ perceptions can influence and shape the life chances, choices and opportunities for people living with disability. What I have learnt is that the journey from A to B for people living with disability is far from the obvious ‘next steps’. Living with disability means many of the next steps are detours - alternate or inaccessible access routes, inflexible systems of support or ‘disabling’ stereotypes that influence the decisions surrounding the ‘detours’.”

Having completed an undergraduate and masters degree, a PhD was the obvious next step for Jo Ragen, Northcott’s first PhD scholarship recipient. Motivated by her own experience of disability and working in community, allied health and educational settings, she is completing a PhD titled ‘The Risk of Good Intentions’, with financial support from Northcott. As a passionate educator, Jo believes in challenging her own perceptions so that she is better able to challenge the perceptions and actions of others.

Organisational Performance 67 Early Intervention Assistive Technology Project This project is providing a range of assistive technology services to children aged 0-6 years attending six early childhood centres in Sydney and a regional town. The effectiveness of the service provision, training and support is being evaluated by Macquarie University to inform and determine future service delivery for young children. A Northcott occupational therapist, speech pathologist and early educator are working with the children and centre staff, parents and carers to provide assistive technology to allow the children to participate in activities that they may find difficult, such as “Our research project to investigate how assistive communication, using a computer technology can help to provide effective early or playing with toys. Northcott staff have introduced communication intervention support and therapy services to children books and devices, adapted at early childhood centres and preschools is making computer equipment and switches positive inroads. With our help, staff in the centres are for toys or computers. In addition, centre staff and parents are using a range of adapted toys, communication books receiving training and support to and devices and computer equipment to improve develop their capacity to include the children’s ability to complete everyday activities. assistive technology within their Bouncing Tigger - activated by a switch - and the everyday activities. communication books are favourites among the kids.” Adult Transition Project Based in South-West Sydney Haley Gozzard is the Coordinator of the Early Intervention and regional NSW, this project Assistive Technology Project, which is being undertaken by a provides flexible therapy funding and case management support multi-disciplinary team from Northcott’s Computer Assistive to 20 people aged between 40- Technology Services (CATS). The project is one of three 65 years with a childhood onset Northcott therapy research projects currently funded by ADHC. disability who are experiencing a significant change or transition in The findings will be used to enhance future service delivery their life. The participants can use and best practice across relevant Northcott programs. the funding to purchase therapy services (such as occupational therapy, speech therapy,

68 Northcott Disability Services Annual Report 2011 psychology, and/or physiotherapy) are gathering people’s stories of Northcott and CSU will evaluate to assist them to move successfully their experiences through the the service provision, information through their transition. transitions in order to understand and support provided to the the range of experiences, participants to inform future service As part of the project, Northcott challenges and services provided. delivery to this demographic. and Charles Sturt University (CSU)

Conferences and presentations

Conference Speaker (Department) Presentation

Australian Rehabilitation Michael Berryman and Northcott Early Childhood Assistive and Assistive Technology Nichola Midgley Technology Project (article published in Association (ARATA), Tasmania, (Computer Assistive Independent Living Centre Journal, Vol August 2010 Technology Services) 26 No. 4)

Australian Group on Severe Shirley Wong (Community The Start of a Movement (Augmentative Communication Impairment Participation client) and Alternative Communication) (AGOSCI) Conference, Adelaide, May 2011

Annual Scientific Meeting Amy de Paula (Paediatric The Manual Wheelchair matrix: of the Australian and New Spinal Outreach Service, Supporting successful, lifelong, Zealand Spinal Cord Society PSOS) independent manual wheelchair use (ANZSCoS), September 2010 (poster)

Annual Scientific Meeting Isabel Chapman (SpineCare Dedicated Rehabilitation Programs for of the Australian and New Foundation) Children with Spinal Cord Injury Abroad: Zealand Spinal Cord Society Observations and recommendations for (ANZSCoS), September 2010 Australia (poster)

SpineCare Conference 2011: Amy de Paula (PSOS) The Wheelchair skills training matrix: A “Laying the Foundations”, and Sue Watson (Early holistic approach to proficient manual March 2011 Childhood Support Service) wheelchair skill development (oral)

SpineCare Conference 2011: Amy de Paula (PSOS) and Combining Approaches: The use of “Laying the Foundations”, Marieke McPhail (PSOS) physiotherapy and occupational therapy March 2011 to meet the functional mobility needs of children and adolescents with incomplete quadriplegia (oral)

SpineCare Conference 2011: Laurissa Serratore (PSOS) Using the right language: Ways of “Laying the Foundations”, speaking with children about their spinal March 2011 cord injury (oral)

SpineCare Conference 2011: Nicole Clark (PSOS) The Kids S.C.I.L.S. (Spinal Cord: “Laying the Foundations”, Independent Living Skills) for Life Chart March 2011 (oral)

Organisational Performance 69 Fundraising

Achievements: Northcott Disability Services relies heavily on the generosity In 2010/2011, fundraising of many individuals, organisations and community groups contributed more than to continue to provide services to people with disabilities, $2.1 million. their families and carers throughout NSW. The Winter Appeal for Early As an independent not-for-profit organisation that receives Childhood Support Services limited government funding, funds raised through raised $86,000. corporate partnerships, trust and foundations, donations, A Regular Giving Program is appeals, events, bequests and other initiatives make up a under development for the vital portion of the organisation’s annual income. coming year. Northcott’s Annual Cricket Fundraising Revenue Legends Lunch in November More than $2.19 million was raised in 2010/2011 through fundraising 2010 raised over $97,000. efforts. Although a decline from $3.85 million in the previous year, As part of Northcott’s May Community Fundraising and May Gibbs Licensing achieved significant Gibbs Licensing agreement, increases in income over the 2009/10 and 2010/11 financial years. Scholastic Books formed a While lower than previous years, Bequests continue to generate the partnership with Northcott greatest amount of revenue. We are grateful to those who choose to to publish Snugglepot and remember Northcott in their Will. Cuddlepie board books for retail sale. Fundraising Revenue

Year 06/07 07/08 08/09 09/10 10/11 ($’000) ($’000) ($’000) ($’000) ($’000)

Corporate Partnerships 225 301 217 486 234 Trusts & Foundations 177 127 343 487 425 Donations & Appeals 638 514 355 365 359 Community Fundraising 149 226 376 125 182 Sponsorships 28 82 n/a n/a n/a Merchandise 121 130 8 7 2 Events n/a 140 103 236 78 May Gibbs Licensing 206 130 66 83 107 Sundry Income - - - - 32 Total excluding Bequests 1,544 1,649 1,468 1,790 1,421 Bequests 1,407 1,629 1,619 2,061 771 Total 2,951 3,278 3,087 3,851 2,192

70 Northcott Disability Services Annual Report 2011 Fundraising Revenue Breakdown 1%

11% Corporate Partnerships Merchandise

Trusts & Foundations Events 35% 19% Donations & Appeals May Gibbs Licensing

Community Fundraising Bequests

5% 16% Sundry Income 4% 8% >1%

Total Fundraising Revenue Total Fundraising Revenue, excluding Bequests

$4.0 Million $2.0 Million 3.8 1.8 $3.0 Million $1.5 Million 1.6 3.2 3.1 1.5 2.9 1.4 1.4

$2.0 Million 2.1 $1.0 Million

$1.0 Million $0.5 Million

$0.0 Million $0.0 Million 06/07 07/08 08/09 09/10 10/11 06/07 07/08 08/09 09/10 10/11

Future Directions This year’s Strategic Fundraising Review identified ‘regular giving’ as an efficient and effective way of achieving long-term and sustainable fundraising revenue for Northcott. Development is underway to establish a Regular Giving Program where donors give a specific amount on a monthly basis towards Northcott’s services. This program will be launched during the 2011/12 financial year with an emphasis on acquiring new donors through face-to-face fundraising (speaking directly on a one-to-one basis with prospective donors). A conversion campaign targeting current donors to sign up to regular giving will also be run concurrently.

Organisational Performance 71 2010/11 Appeals Summer Appeal – Spinal Winter Appeal – Early Each year, Northcott runs two Cord Injury Childhood Support Services major fundraising appeals, asking The Northcott Summer Appeal in In June 2011, Northcott’s Winter current and new donors to give November 2010 raised more than Appeal raised funds to help support towards a particular area in need $63,000 to provide programs and parents and families of children with of funding, or where there is services for young people with disabilities. Thanks to the generosity limited or no government support. acquired spinal cord injuries. of supporters, over $86,000 The appeal brought to light the was raised from this appeal. The In 2010/2011, close to $150,000 fact that a spinal cord injury can money will enable Northcott to was raised through appeals. Thank be caused by trauma from a motor continue providing essential services you to the generous supporters vehicle accident, a developmental such as access to hydrotherapy, who gave to these appeals. disorder such as spina bifida, or physiotherapy, occupational therapy, from disease. Many thanks to speech therapy, equipment loan Summer Appeal those who supported Northcott pools, social worker visits throughout by donating to this appeal. NSW and give many families crucial $63,544 support in navigating disability services. Thank you to those who supported the Winter Appeal. Winter Appeal $86,040

How you can help

Our supporters allow us to be there for families that have a child with a disability. Northcott Disability Services needs your support to continue to provide these much-needed services.

For more information or to donate please phone:

1800 818 286 or visit www.northcott.com.au

72 Northcott Disability Services Annual Report 2011 Other contributions range of May Gibbs branded baby installed at the Northcott residential wipes and toiletries. facility at Beverley Park. May Gibbs Licensing In addition, a new partnership with Baxter Healthcare – their May Gibbs, an icon of Australian Scholastic Books was formed to significant donation assisted in children’s literature and one of publish Snugglepot and Cuddlepie renovating Northcott’s respite the country’s most loved artists board books for retail in October facility in Roselands, including and authors, continues to support 2011. Northcott will receive a upgrading the kitchen, bathrooms, children with disabilities years portion of the royalties from the floor coverings, enclosing the after her death. sale of these products. verandah area, installing height May Gibbs passed away in 1969 adjustable benches and appliances, and bequeathed 50% of the Corporate Donations and painting throughout. copyright from the designs of her Each year, Northcott is the Energy Australia – a Workplace bush characters, including the recipient of a number of major Giving program contributed Gumnut Babies, Snugglepot and gifts from large corporations and $13,000 towards the Northcott Cuddlepie, to Northcott and the their employees. These one-off Paediatric Spinal Outreach Service Cerebral Palsy Alliance. More donations enable much-needed and spina bifida services. than 40 years later, this special gift projects or services to be realised. Thomas Hare Investments – continues to contribute significant This year Northcott wishes to a $10,000 donation enabled the fundraising revenue to Northcott. acknowledge the following provision of essential Northcott organisations: This year, in addition to the sale services such as Northcott of May Gibbs (Gumnut babies) BATA – their generous donation Equipment Services Clinics branded nappies at Coles, the enabled two new purpose-built throughout NSW. supermarket also introduced a wide and fully accessible kitchens to be

“We were thrilled that our fundraising efforts were able to help refurbish Northcott’s respite house in Dunlop Place, Wagga Wagga. Adding simple furnishings, such as new bean bags, paintings, bed spreads, curtains, rugs and a new kitchen has made it a more homely, fun and positive environment for those who consider it a home away from home.”

Through donations and local fundraising events, Northcott’s Wagga Wagga Fundraising Committee raised $35,000 towards refurbishing the Dunlop Place respite house for clients. The remainder of the funds was provided by Ageing, Disability and Home Care, Department of Family & Community Services NSW (ADHC). Northcott’s Wagga Wagga Fundraising Committee was formed 13 years ago by a group of dedicated and committed locals wishing to support the work of Northcott. Funds raised have also gone towards holiday programs, Walk with Me sponsorship and parents and carers weekends away. Marj Nash, Maria Egan, Chris Bolton and Jenny Gorrell are pleased their recent fundraising efforts have been put to such good use in Dunlop Place.

Organisational Performance 73 Our Events

Each year, Northcott Disability Services and its community partners host a number of events to raise funds for vital services and enable projects and new programs to be developed. Northcott is grateful to the individuals and companies who continue to fundraise on behalf of the organisation and to those people who show their support by attending and hosting events.

Northcott’s Women In Sport Breakfast Proudly sponsored by Sydney Olympic Park Authority, Northcott’s Annual Women in Sport Breakfast was held on 4 March 2011 at the Novotel Hotel in Sydney Olympic Park, with more than 150 people attending. Close to $6,000 was raised for Northcott’s interschool sporting carnivals, which currently receive no government funding. The carnivals provide the opportunity for children Northcott’s 15th Annual Sponsored by Cricket NSW and with disabilities to compete against Cricket Legends Lunch Lexmark International (Australia), their peers in adapted athletics and More than 300 guests joined the event raised over $97,000 swimming events. 20 Australian past and present to support children and young This year’s breakfast was hosted by cricketers at Northcott’s 15th adults with a disability who access Felicity Harley, Editor of Women’s Annual Cricket Legends Lunch recreation and leisure services Health magazine and featured a on 4 November 2010 at Doltone provided by Northcott’s discussion panel with Australian House, Jones Bay Wharf, Pyrmont. Recreation service. sporting stars including Louise Sauvage (wheelchair paralympian), Catherine Cox (netball), Alex Blackwell (cricket) and Natalie Porter (basketball). The sportswomen spoke of their achievements and some of the barriers they have overcome to succeed in the world of women’s sport. Northcott client and young sportswoman, Kristy Pond, also shared her achievements in track and field, including her selection for the Paralympic Program that is working towards London 2012.

74 Northcott Disability Services Annual Report 2011 The event was hosted by Northcott’s Celebrity Dr Cindy Pan, spokesperson commentator Jim Maxwell and Doodle Auction for Spina Bifida Awareness featured a panel discussion with Over $8,000 was raised to support Week and Northcott Celebrity cricketers including Northcott people living with spina bifida Ambassador, hosted the evening Ambassador Alex Blackwell, Usman at Northcott’s Celebrity Doodle with special guest speaker and Khawaja, Brett Lee, Geoff Lawson Auction in September 2010. 2010 Spina Bifida Awareness Week OAM and Barry Knight. Ambassador, Carlie O’Reilly, sharing Doodles and artworks produced her story of living with spina bifida. Walk With Me by Australian celebrities and artists including Ken Done, Mike Whitney, The annual Walk With Me event, Norman Hetherington, Dick Smith, which was launched in May 2010, comedian Anh Do, illustrator Rod was moved to September 2011 Clement and actor Tom Oliver went and also took place in Parramatta under the hammer in the silent and and Dubbo. live auctions held on the night. Northcott plans to roll out Walk Sponsored by KPMG, more than 90 With Me events across its regions, guests attended the event that was with Tamworth expected to host also used to launch Spina Bifida an event in 2012. Awareness Week 2010, held each year from September 1 – 7.

Northcott Conference and Function Centre

Northcott Conference and Function Centre (NCFC) is a commercial venture of Northcott Disability Services which provides modern, state-of-the-art meeting rooms and conference facilities for hire by businesses, individuals and organisations.

As a specialist in corporate events and private functions, the Facility offers catering, planning services and audio-visual equipment. The Centre’s flexible room arrangements allow the facility to run several functions concurrently. All revenue from the NCFC directly funds some of the services Northcott provides.

The Function Centre continues to grow with bookings from both internal and external clients. In particular, external clients are increasingly using the facility outside of normal business hours. This year, clients included the NSW Department of Education and Training, and the Young People in Nursing Homes Alliance.

Organisational Performance 75 Our Volunteers

At a Glance The Volunteer Program valuable experience to support Volunteers come from 19 at Northcott Disability them in their career. different cultural backgrounds. Services commenced During 2010/2011, 75 volunteers, in 2008, providing the students and corporate groups 13% of volunteers also live opportunity for members with a disability. donated over 6,300 hours in service of the community to give to Northcott – an overall growth in 68% of volunteers are women. their time and support to recorded hours of 67%. programs, departments, The average volunteer age is 34. events, staff and most Two Northcott volunteers were 17 volunteers have donated importantly, our clients. nominated for the NSW Volunteer time across the last two of the Year Awards, in recognition financial years. Volunteers, ranging in age from of their support for the organisation. 16 to 82, work across 40 locations Several other volunteers were able Four volunteers have donated throughout New South Wales to gain assistance to their ongoing hours for more than three years (NSW) to support a range of commitment by applying for fuel on a regular ongoing basis. programs, projects, events or cards issued by BP’s Talked Stopped Volunteers donated over promotions run by Northcott. Long Ago program for volunteers. 6,300 hours of service in the Bringing an amazing array of skills Northcott is grateful for the time 2010/2011 financial year. and life experiences, volunteers and support given by each and have achieved great milestones in every volunteer and recognises this the time that they have supported commitment in a range of ways Northcott’s clients, with many suited to the locations of volunteers recognised for their commitment, and in more program specific ways. dedication and involvement in Thank you to all volunteers, the ongoing development of new whether supporting Northcott at opportunities. just one event or regularly within In addition, through volunteering a program. Northcott staff and with Northcott, many people clients appreciate the amazing who are looking to enter or re- effort of all those who give so enter the workforce have gained freely of their time.

Our Volunteers

12% Corporate 3%

Clients

43%

Community

Employees 39%

Students 3%

76 Northcott Disability Services Annual Report 2011 “I’ve been a Northcott volunteer for 12 months. I particularly enjoy working with the carers from the Aboriginal Carers group at the Yarning Circle, as well as the company of the girls in the office. For the carers, coming to the group has been a really good opportunity to learn about and access new services and form friendships with other carers. I’m carer of my sister who has an intellectual disability so we relate well. We also have outings so everyone can get out and enjoy themselves.”

Lyn Dufficy retired two years ago from a role working in the disability and aged care sector in South West Sydney. Keen to continue to use her skills in carer support, she decided to volunteer her skills and time at Northcott’s Macarthur office. As well as helping with administration and office tasks every Thursday, Lyn is a valued participant in Macarthur’s Family Resource Links Yarning Circle Aboriginal Carers support group, which meets monthly.

Organisational Performance 77 SpineCare Foundation

Founded in 1981, the Highlights/Achievements Outcomes of this work have been SpineCare Foundation has The SpineCare Foundation presented at scientific meetings been a division of Northcott awarded six tertiary education and publications are pending. Disability Services since scholarships to young people who Funding for the part-time 2002. It supports education, use a wheelchair for mobility. Transition Coordinator within the service provision and PSOS continued. research into childhood Approval was given to reinstate a spinal conditions. part-time SpineCare Coordinator The Board of Directors from the for the coming year to further drive SpineCare Foundation prioritised Using funding from NSW Health, the missions of the Foundation. redesign of the SpineCare the SpineCare Foundation and Part of the SpineCare Foundation- website, participation in Spinal Northcott operate the NSW funded research project at The Cord Injury Awareness Week and Paediatric Spinal Outreach Prince of Wales Medical Research delivery of a consumer-focused Service (PSOS). The team Institute into the effects of age, event for early 2012. provides services for children and gender, spinal level and loading young people aged 0 - 18 years conditions on spinal injury risk in throughout NSW and the ACT, children was completed. who have sustained a spinal cord injury through injury or a disease.

SpineCare Conference 2011 The inaugural SpineCare Conference - “Laying the Foundations” - was held in March 2011 at Doltone House, Jones Bay Wharf, Sydney and deemed a great success. With a focus on innovation and practice in childhood spinal conditions, 174 delegates attended, including medical and allied health professionals, families, key industry representatives and other interested community members. Four world-renowned, international keynote speakers were joined by national speakers and experts. In addition, award-winning medical journalist Dr Norman Swan presented an entertaining series of Paediatric Spinal Cord Conditions Hypotheticals. All individuals involved brought their own knowledge, experience and passion for making a difference to those affected by childhood spinal conditions. It was evident there is a strong desire to establish networks within this niche field. Conference statistics: 174 Delegates 7 Directors 23 Oral Presenters 4 International Keynote Speakers 10 Exhibitors 4 Major Sponsors 7 Posters

78 Northcott Disability Services Annual Report 2011 Tertiary Scholarships

Northcott Disability Services administers a range of tertiary scholarship opportunities for NSW students with a disability. Scholarship Recipients 2010/11 Awarded annually, these include for transport or purchase the Thomas Hepburn Lennox textbooks, computer equipment Thomas Hepburn 19 Scholarship, SpineCare Foundation and other resources required to Lennox Scholarship Scholarship, Gregory and Dolores complete their studies. Farrell Scholarship, and scholarships SpineCare Foundation 2 During 2010/11, 33 students with awarded by a generous benefactor Scholarship a disability received Northcott who wishes to remain anonymous. tertiary scholarships, with three Gregory and Dolores 4 The Gregory and Dolores Farrell recipients choosing to defer their Farrell Scholarship Scholarships were set up by the studies until 2012. Farrell family in memory of Gregory (under the auspices Farrell, the founding Director of the Of the 30 scholarship recipients of the SpineCare SpineCare Foundation. currently studying, 23 are attending Foundation) University and seven are attending All scholarships assist students with TAFE. Students are undertaking a Generous benefactor 8 costs associated with undertaking wide range of degrees and courses, who wishes to remain tertiary education. Recipients may with a high percentage gaining high anonymous use the financial assistance to pay distinctions, distinctions and credits. TOTAL 33

“Having a laptop has made a real difference to my study patterns - particularly during the winter months when it was too cold to sit for long periods in my wheelchair. It has meant that I can stay up late studying in the warmth and comfort of my bed. Without the Northcott Tertiary Scholarship I wouldn’t have been able to purchase this equipment and would have struggled with completing the requirements of my course.”

Karen Downton, who has spina bifida, is currently studying a Diploma in Human Resources at TAFE and is one of 19 university and TAFE students in 2011 to be supported by a Northcott Thomas Hepburn Lennox Scholarship. Karen chose to use her funds to buy a laptop to assist her study on the go and in more comfortable settings.

Organisational Performance 79 Developments in the Sector

Northcott Disability Services NSW Government the Northcott Early Childhood receives significant Changes and Autism Service (NECAS), self- government funding, Directions directed approaches in respite with many of its programs and day programs, and the and services directly At the end of 2010, the former introduction of the Better affected by government NSW Labor Government Start program, to ensure the policy. The organisation is announced the second phase of organisation is well prepared continually building and the Stronger Together initiative, to support client access to expanding relationships the State Government’s 10 year individualised models with Government plan to improve disability services. in the near future. throughout New South Stronger Together began in 2006 Wales (NSW) and at the and has contributed to extensive Federal level in order to growth for Northcott. The NSW Influencing Policy improve service provision Government has committed $2.02 Northcott continues to be an active and introduce new billion in funding for the second participant in the public policy programs to address phase (2011-2016), which received process. Making submissions to client needs. As one of bipartisan support. government is an important way in the largest providers of Following the election of the new which the organisation continues disability services in NSW, Liberal/National Government, to influence government policy and Northcott is also active in the commitment to Stronger funding in the sector. lobbying for improvements Together Two was reinforced, In 2010/2011, Northcott prepared in the disability sector. with person centred service the following submissions to delivery becoming the focus of parliamentary inquiries and other Government Funding funding, ensuring individuals have government reviews on key issues more choice and control over in the sector: In 2010/2011, 81% of Northcott’s their lives. Prior to finalisation income was generated from of the funding approach in Review of the Disability government funding, with 86% 2011/2012, the Government Standards for Education 2005 coming from the state government. will engage in comprehensive Inquiry into a national long Following a similar pattern to consultation with people with term disability care and support 2009/2010, the opportunities a disability, their families and scheme to tender for new programs and carers, and the sector, to develop Inquiry into Services Provided additional funding during the a framework for person centred or Funded by ADHC 2010/2011 financial year were service delivery and determine limited. This was partially a result the most appropriate way to Inquiry into Education and of the first phase of the Stronger allocate resources. Importantly, Training Workforce: Early Together funding cycle finishing the funding does incorporate a Childhood Development in 2010/2011, with the largest commitment to individualised proportion of this funding being Inquiry into Transition Support funding arrangements, and by allocated in 2008/2009. for Students with Additional or 2014 anyone receiving disability Complex Needs. Northcott was successful in 30% services will have the option of tenders during the 2010/2011 of individualised and portable As a result of submissions to financial year. The outcome of funding arrangements in NSW. government, Northcott was invited 15% of tenders remains unknown to appear as a witness at several Northcott will continue to refine as a result of the new Liberal parliamentary inquiries. individualised funding models Government’s decision to review through existing services such as specific funding programs.

80 Northcott Disability Services Annual Report 2011 National Disability An NDIS will revolutionise the way Campaign to Commuters Insurance Scheme people with a disability, their families On 15 June 2011, Northcott and carers are supported. It will staff volunteered to distribute Throughout 2010/2011, Northcott provide a lifetime approach to care NDIS postcards and flyers to was active in the campaign to and support for people with disability, commuters at Parramatta train introduce a National Disability replacing the current arrangements station. Staff joined volunteers Insurance Scheme (NDIS). for funding disability services and from across the disability Recommended by the Productivity transforming the way services are sector campaigning in a similar Commission following an inquiry funded and delivered. It will ensure fashion at more than 20 into disability services in Australia, people are better supported with locations across Sydney. the scheme is a major development greater choice and control. in Australia’s disability sector. Lobbying Northcott became an early Northcott offices throughout Sharing the vision that Australia supporter of the ‘Every Australian NSW campaigned and lobbied needs an NDIS, the Federal Counts’ campaign for an NDIS, and local Federal Members of Government has committed to took part in a range of campaign Parliament and other politicians making a start on the work that is activities focusing on gaining in order to garner strong needed to get the sector “NDIS community and government support for the scheme. ready”. On 10 August 2011, the support for the NDIS. Prime Minister announced that DisabiliTEA Key initiatives included: the Federal Government will take Northcott joined more than 900 the first steps in establishing the Staff Sign-Up Day organisations and community scheme. The announcement is On 30 May 2011, Northcott groups in Australia to host a milestone for people with a offices throughout NSW held DisabiliTEA events in its offices disability, their carers, and the a staff sign-up day to raise on 2 August 2011 to raise disability service system in Australia. awareness of the campaign. awareness about the NDIS.

Organisational Performance 81

Financial Summary Board of Directors

Michael Briggs B Comm ACA Tony Abrahams B Com (Hons) Richard Blaiklock B Comm ACIS MBA (Chairman) LLB MPhil (Econ) MBA MAICD MBA Michael has been a Director since Tony has been a Director since Richard has been a Director since 2003 and was appointed Chairman in 2010. He is the Co-founder and 2003. He is a member of the 2009. He is a member of the Finance CEO of Access Innovation Media Nomination Committee and is and Properties Committee and is a (Ai-Media), an organisation that Chairman of the Baresque Australia Partner at Anchorage Capital Partners provides media access solutions for group of companies. Pty Ltd. He is Chairman of Acrow people with disability. Tony has a Formwork & Scaffolding Pty Ltd and legal and accounting background a Director of Tennyson Strategic and is a Rhodes Scholar. Solutions Pty Ltd, SCECGS Redland Ltd and Antec Engineering Pty Ltd.

Debra Heitmann B Admin MBA Christopher Janssen MB BS Michelle Laforest B Bus MAICD FCA FTI FCA (Sydney) MBA (IMD) Michelle has been a Director since Debra has been a Director since Christopher has been a Director 2007 and is Chair of the Nomination 2009 and is Chair of the Finance and since 1986 and is a member of the Committee. She is the Managing Properties Committee. She is CEO Finance and Properties Committee. Director - Asia Pacific of Harlequin of Hado Investments Pty Ltd, and a He is the Managing Director of GPC Enterprises (Australia) Pty Ltd. Director and Chair of the Finance Electronics and affiliated companies. Committee of the Joint Accreditation He is a Fellow of the Australian System of Australia and New Zealand. Institute of Company Directors She is a member of the Venture (FAICD). Capital Committee of the Innovation Australia Board, Director for Ayers Alliance Holdings Pty Ltd.

84 Northcott Disability Services Annual Report 2011 Andrew Mansour B Ec LLB Dr Rob Silberstein MB BS MHL Kerry Stubbs BA (Hons) MA (Hons) (Hons) LLB (Hons) MIP Graduate Diploma Grad Cert Writing MAICD (Legal Practice) Andrew has been a Director since Kerry has been a Director since 2010. He is a Partner at international Rob has been a Director since 2008 when she was appointed law firm Allens Arthur Robinson and 2009. He is the Australian and New Managing Director and Chief has been involved with Northcott for Zealand IP Counsel for Alphapharm Executive Officer of Northcott some years in varying capacities. Pty Ltd. Rob has a physical disability Disability Services. Kerry also holds and has been a client of Northcott directorships at e-Water Ltd, Ability since his early childhood. First Australia, Health Services Association, SpineCare Foundation, Cerebral Palsy Australia and the National Accreditation Authority for Translators and Interpreters Ltd. She is also a member of the Finance and Investment Committee for the University of Western Sydney Board of Trustees. In 2007, Kerry was named NSW IBM Community and Government Award winner in the Telstra Business Women’s Awards.

John Surian BA (Econ) Dr Hugh Taylor MB BS G.DipAppFin (Sec Inst) F Fin. Hugh has been a Director since John has been a Director since 2000 1990. He is the Director and and is a member of the Finance and Founder of the Taylor Group of Properties Committee. He is the Investment Companies and brings Licensee and Principal of Raine & medical/surgical training and Horne Commercial in Parramatta. business experience to Northcott.

Financial Summary 85 Financial Summary

Five Year Financial Summary

Top Line Financial Comparison 10/11 09/10 08/09 07/08 06/07 ($’000) ($’000) ($’000) ($’000) ($’000)

Income & Expenditure Operating Revenue 28,623 27,344 24,500 20,339 16,056 Operating Expenditure (29,843) (27,637) (25,679) (21,235) (18,254) Operating Surplus / (Loss) (1,220) (294) (1,179) (896) (2,198) Financial Income / (Loss) 1,744 1,727 (1,082) (862) 2,451 Net Surplus / (Loss) 524 1,433 (2,261) (1,759) 253

Assets & Liabilities Total Assets 45,127 45,550 40,536 37,525 36,148 Total Liabilities 18,850 19,755 16,264 10,994 7,750 Total Equity 26,276 25,796 24,272 26,531 28,398

Cash Flows Net cash from operating activities 214 4,946 5,528 2,706 1,393 Net cash from investing activities (1,240) (6,708) 699 (1,975) (2,455) Cash and cash equivalents at 30 June 5,110 6,137 7,899 1,672 940

Ratios Total cost of fundraising / Gross income from fundraising 37% 39% 42% 36% 49% Total cost of services / Total expenditure 72% 72% 67% 64% 62% sourcesSources of of income Income

$35 Million Financial Income $30 Million Other Income $25 Million Rental and accommodation $20 Million Donations and Fundraising $15 Million Estates and bequests $10 Million Sale of goods $5 Million Government funding $0 Million 06/07 07/08 08/09 09/10 10/11

86 Northcott Disability Services Annual Report 2011 Income Expenditure Assets and liabilities Northcott has experienced With the increase in funding and Over this five year period, net significant growth over the last activity, expenditure has also assets have decreased from five years. Operating revenue has increased over the last five years, $28.4m to $26.3m: increased from $16.1m in from $18.2m to $29.8m Liabilities have increased 2006/07 to $28.6m in 2010/11 (63% increase): from $7.8m to $18.9m (78% increase): Expenditure on Client Programs due to the higher levels of Government funding has has increased from $11.4m to government funding received increased from $9.2m to $21.4m (88% increase), due to in advance; and $23.1m (151% increase), the increase in costs associated Cash and cash equivalents predominantly relating to an with expansion of programs. increased from $1m to $5.1m expansion in Ageing, Disability Expenditure on Corporate primarily due to the higher and Home Care (ADHC) Support has increased from level of government funding programs; and $4.8m to $7.1m (48% increase), received in June 2011 for the Revenue from Estates and which is in line with the 2012 financial year. Bequests has decreased from Company’s increase in activity. There has been a significant $1.4m to $771k improvement in cash received from (45% decrease). operating activities mainly due to Financial income has decreased additional government revenue. from $2.5m in 2006/07 to $1.7m in 2010/11 (29% decrease). Revenue from Donations and Fundraising decreased from $1.5m to $1.3m (14% decrease).

usesUses ofof income Income

$30 Million Fundraising

$25 Million Cost of sales

$20 Million Corporate support

$15 Million Client programs

$10 Million

$5 Million

$0 Million 06/07 07/08 08/09 09/10 10/11

Financial Summary 87 Wherewhere thethe money Money comes Comes from From (2010/2011)

3% 5% Government Funding 5% 2% Other Income 4% Rental and Accommodation

Sale of Goods

Donations and Fundraising

81% Estates and Bequests

whereWhere the money the Money goes Goes (2010/2011)

3% 2% Client programs

24% Corporate support Financial Statements Cost of sales This summary financial 71% information is intended Fundraising to provide an overview of the financial statements and to highlight matters of Where the Money is Spent (2010/2011) where the money is spent interest. This information is not intended to replace or 10% Metro North modify the content of the 6% 27% Metro South complete audited Financial Statements which have been Regional North

19% audited by KPMG. Regional South This Annual Report and the Statewide complete audited financial 25% 13% Other statements are available on our website under the Publications link. For more information please see www.northcott.com.au.

88 Northcott Disability Services Annual Report 2011 Cost of Service and Funding (2010/2011) cost of service and funding

Specialist Services

Respite

Individual & Family Support

Community Participation Program

Accommodation

Equipment

Recreation

Employment

0 1 2 3 4 5 6 7 8 $ (Million)

Government Contribution Total Recurrent Cost

Our Financical Service Providers

Auditors Investment Advisers Solicitors KPMG UBS Wealth Allens Arthur Robinson 10 Shelley Street Management Australia Level 28 Sydney NSW 2000 Level 16 Corner Hunter & Phillip Streets Chifley Tower Sydney NSW 2000 Bankers 2 Chifley Square Coleman & Greig Sydney NSW 2000 Bendigo Bank The McNamara Centre 140 Norton Street The Myer Family Company Ltd Level 9 Leichardt NSW 2040 Level 29 100 George Street 9 Castlereagh Street Parramatta NSW 2150 Insurance Brokers Sydney NSW 2000 InterRISK Australia Pty Ltd Perennial Investment Partners Ltd Level 1, 7 Macquarie Place Level 19 Sydney NSW 2000 56 Pitt Street Sydney NSW 2000 Warakirri Asset Management Pty Ltd Level 3 53 Queen Street Melbourne VIC 3000

Financial Summary 89 Governance Statement

The Role of Our Board To work with, and on behalf The Composition Northcott Disability Services is of, people with disabilities and of Our Board governed by a Board of Directors their families to achieve these The names and details of the appointed by the members of goals; and Directors of Northcott are set out Northcott. The role of the Board To do all other lawful things as in page 84-85 of this Report. The is outlined in the Constitution are incidental or conducive to majority of Directors have a long of the Northcott Society, which the attainment of those objects term relationship with Northcott was last reviewed and updated or any of them or which may before becoming a Director. by members on 16 November be calculated to advance All Directors, with the exception 2000. The Board has ultimate directly or indirectly the of the Managing Director, are responsibility for The Society’s interests of the company. independent Directors, and are free direction and performance; Each Director may serve for a from any interest and any business approval of the annual budget and maximum three year term, and or other relationship which could, financial plan; monitoring financial then must retire. They may apply or could reasonably be perceived performance, including approval for re-election. At each Annual to, materially interfere with the of the financial reports and liaison General Meeting one-third of the Director’s ability to act in the best with the Society’s auditors; Board must stand for re-election. interests of Northcott. assessment of the performance of the Chief Executive Officer; The Managing Director is employed The Processes of Our Board monitoring managerial under a performance based performance; ensuring significant The Board meets a minimum contract, and a performance risks facing Northcott have been of seven times per year. The review is conducted by the identified and appropriate controls Board meets with members Chairman at least annually, with put in place; and reporting to and stakeholders at the Annual recommendations endorsed by members, stakeholders and General Meeting, where the the Board. The Board has a formal regulatory authorities. Chairman gives a report to all. set of delegations under which the The Board also meets with staff at Managing Director must operate. The Board consists of between five its December meeting. and 12 non-Executive Directors. How New Members The Chief Executive Officer may be Our Board Committees and are Recruited appointed as Managing Director by Their Functions The Nomination Committee of the the Board, creating an additional There are two formal Board Board has developed a position director role, giving a maximum committees: the Finance and description for Directors, which is of 13 positions. Non-executive Properties Committee and the used to select suitable candidates directors are not remunerated. Nomination Committee. Each for the Board. Candidates are The Northcott Board are a skills- Board committee has a Terms interviewed by members of the based Board and Directors are of Reference, which has been Nomination Committee, which chosen on the basis of their ability endorsed by the Board, and formal then makes recommendations to to assist in furthering the objectives reports are made to Board meetings the whole Board. of the society, which are: by the Committee chair, with To provide opportunities minutes tabled for the entire Board. for and assist people with Directors are also involved disabilities to attain equal individually in a number of other rights and self-determination; committees assisting Northcott with its work.

90 Northcott Disability Services Annual Report 2011 Our Approach to Risk Monitoring, Review and Northcott’s Internal Management and Ethical Continuous Improvement Committees Standards Along with Northcott’s Board of Northcott values the quality All Directors have a duty to Directors, the Senior Executive Team, of consultation in determining act honestly at all times, with including the Quality Manager, has strategic decisions that affect the reasonable skill, in good faith and ongoing responsibility for ensuring organisation as a whole. in the best interests of Northcott. Northcott’s accountability to all Internal committees have been This means taking proper action stakeholders. Accountability is established to foster consistent and where necessary, declaring any maintained through compliance with systematic operational management. conflicts of interest, and avoiding legislative requirements and internal A set of delegations places the mismanagement/inaction. Directors and external quality processes. accountability limits for all levels of must also adopt and follow sound Northcott’s internal systems and management within Northcott. business policies and practices: procedures are continuously Several of these committees report The Board has undertaken a review monitored, reviewed and improved to a subcommittee of the Board, of itself and individual Directors, through a number of channels, or directly to the Chief Executive using external consultants, to ensure including internal committees. Officer and Chief Operating Officer. that the best team of Directors is available to assist Northcott. Established Committees: Northcott has long standing Budget Review Committee relationships with corporate partners Information Technology to ensure that it remains aware Steering Committee of its legislative and regulatory Learning and Development responsibilities. The Senior Executive Committee team has portfolio responsibility for appropriate areas of legislation, Policy and Procedure Review and regular reports of changes are Committee contained in the Board papers. Risk Management Committee Northcott also maintains Strategic Properties Committee membership of appropriate peak and industry organisations to Website Review Committee ensure that it is aware of policy and procedure in the disability and wider not-for-profit fields.

Financial Summary 91 92 Northcott Disability Services Annual Report 2011 Thank You

Ambassadors Bequests Clubs Event Sponsors Maureen Dawn Alderson Anchorage Capital Celebrity Gold Leon Beltz Partners Pty Ltd Ambassadors Parramatta Leagues Club Ray Leslie Wright Atlantic Plumbing Service Alex Blackwell Blencowe St George Leagues Club Australia Post Jean Kittson Ltd. Ella Kate Boyd Baresque Australia Mike Munro Barry Raymond Bristow Silver BATA Stephen O’Keefe Henry Lloyd Brown Canterbury Bulldogs Bayer Australia Dr Cindy Pan Hilda Alice Cater Leagues Club BBC Digital Joel Reddy Charitable Trust Fund Riverina Australian C.R. Kennedy Peter Wynn Stanley Bennett Collins Football Club Limited Clayton Utz Lionel E F Dege Client Ambassadors Smithfield RSL CPR Communications & K & G Gluck Trust Public Relations Diana Jelovic Bronze Ina Maude Goulding Cricket NSW Ben Keyte Asquith Rugby League Nellie Hancock Hasselblad Australia Club Harry L Howden Interarch / Warren Smith Auburn RSL Club Co-Op Auxiliaries/ Charitable Trust & Partners Ltd Fundraising Nada P Jack KPMG Dee Why RSL Club Ltd Groups Raymond Victor Johnston Lexmark International Grafton District Services Engadine Auxiliary (Australia) Pty Ltd June Alison King Club Limited 58 years Lifetrack Financial Edith Louise Laube Hornsby RSL Club Ltd President: Hilary Services Kenneth Edwin Locker Illawarra Catholic Club Missingham Momento Mona Isobel Paul Limited Manilla Pacific Road Capital Mary Janette Pearce Moree & District Services Fundraising Group Parramatta City Council Ruth Graham Robertson Club Ltd 8 years Platinum Travel Edith Roche Ryde Ex-Services Club President: Cheryl Perry Corporation Ronald Lester Seach West Dubbo Bowling St Mary’s Auxiliary Raine & Horne Lorna Gladys Somerville Club 45 years Parramatta West Pennant Hills Sports President: Vera Mills Doris Barbara Sutton Club Ltd Robert Stein Vineyard & Stella Eloise Wylie Winery Tamworth Western Suburbs Leagues Fundraising Group Club Limited Sydney Olympic Park 36 years Authority President: Heather True Blue Collectables Constable Udesign Photo Tours, World Expeditions & Wagga Wagga Lexar Media Pty Ltd Fundraising Committee 13 years Western Earthmoving Pty President: Anne Ltd Larcombe Xceed Photography

Northcott in 2010/11 93 Individuals Bronze Elizabeth Fletcher Willim Pratt Lenore Adamson Shirley Forrest David Pring Platinum Antoinette Albert Bob Fyfe H Raadgever Robert Albert D B Armstrong Glann Gardner Walter Ragg Richard Blaiklock Peter Astbury Patricia Geidans Graham Read Michael Briggs Paul Attewell Ross Grainger Ken & Janelle Reckless Ann Coventry James Baillie Robin Greenop W Redfearn Pieter Huveneers Michelle Baker Joseph Habib Phil Reid Patricia Lee Margaret Barnes Betty Hanson Margaret Ellen Reid Pam Mumford Arthur Bayley Fred & Eva Harris Rob & Julie Rushton Paul & Karen Okkerse A M & Wendy Beresford J Herstik Richard Seton P Tang Vivian Berner M Hill WG Shailer Gold JJ Blaiklock Helen Hudson Alex Shepherd Roslyn Jack S & S Sheridan Paul Espie Robert & Robin Bradfield A Jarrett Jann Skinner Geoff Grimish Margaret Brewer Greg & Gail Johnson Rex Smart W M Loewenthal Sheila Brown P A Kearney Martin Smyrk Roco P Mangano Joan Bryan Heidi Key P T Southwell-Keely Karan Perkins John & Sue Bykerk Brian Byles Michelle Laforest Pierre St. Just Malherbe Silver M Cahill John Lanser Geoffrey Stewart Chris Bates John Cameron Patricia Lawson George Tattis Jessica Beecham C Campbell Margaret Lederman Catherine Turner David Clarke Rosemary Campbell William Locke Len Van Vloten Denis Cleary AM Susan Campbell Meryl Macarthur Agnes Wansey Barry Davies Doreen Carter Aino Mackie Lee Ward Graeme Dennis Elizabeth Christison Annette Maurits Geoff Wood Ian Douglas K Coles G McAuslan E Wrighter Wallis Fletcher Nemer Daher D McKay Bill & Alison Hayward J De Montemas Robert McNally Shelley Jiang Bruce Downie Julie Miller Tony & Jill McGrath James Doyle Pri ose Moss John Nolan Barry Dunne S Muller Raymond Preston Dianne Durrant Elizabeth Nash David Ross Gary Evans Sally Peacock John & Margaret Sachs Priscilla Eve John Phillips Sophie Rothery Brad Faint P Pittorino John Surian John Field Elson Pow

94 Northcott Disability Services Annual Report 2011 Organisations PAYROLL GIVING Trusts and Bronze Allens Arthur Robinson Foundations ANZ Staff Foundation Platinum Anzpac Services Bruce & Joy Reid Allens Arthur Robinson Platinum British American Tobacco Foundation ASX - Reuters Charity Australia Philandron Foundation Mary & Michael Whelan Foundation Charities Aid Foundation Profield Foundation Trust British American Tobacco Northcott Disability The Raymond E Purves The Bill & Patricia Ritchie Australia (Corporate & Services Foundation Foundation Regulatory Affairs) Mallesons Stephens The Broinowski GHD Gold Jaques Foundation Westfield Group Fred P Archer Charitable University of Western The Danks Trust (Community Program, Trust Sydney The J.L. Manches Burwood, Hornsby) The Bluesand Foundation Veolia Transport NSW Pty Memorial Trust Thyne Reid Foundation Gold Ltd The O’Neill Foundation Inc. Baxter Healthcare Pty Ltd Silver The R A Gale Foundation Energy Australia Hildanna Foundation The Walter & Eliza Hall Nestlé Liangrove Foundation Pty Trust Thomas Hare Investments Ltd Maple-Brown Family Silver Charitable Foundation Ltd Bruce W Stephens The James N Kirby & Associates Foundation Radio Marathon Woodend Pty Ltd Rellim Holdings Pty Ltd Sydney Water Bronze In Memory Of Eastern United Pty Ltd t/as All Tools N.S.W Northcott remembers the following auxiliary Exec Estate Pty Ltd members and supporters who passed away in Francis Maurice Design the last financial year: Investec Australia Westfield Auto Body • Dianne Cody • Russell Nash Repairs • June Hlina • Flo Price

• Wendy Ives • Pat Singh

• Pam Mudford

Northcott in 2010/11 95 Tribute

“Pam [was] a woman of enormous dignity and integrity. She was a reserved person and not one who asked for great personal recognition. She demonstrated true charity in the way she lived her life, with a generosity of spirit that is rare.”

Northcott Friend, Volunteer and Benefactor During 2011, the staff at Northcott to many different tasks and to provide financial assistance Disability Services were saddened activities including assisting in to students with a disability by the loss of Pam Mudford, a the Library, Computer Assistive completing tertiary education. special friend to the organisation. Technology Services, Human She also gave regularly to Northcott Resources and Fundraising programs and the organisation A friend, colleague, volunteer and Departments. is indebted to her recent gift of benefactor to Northcott, Pam was property to Northcott. associated with the organisation Pam is also remembered for her for more than 10 years, beginning overwhelming generosity as a The Board and staff of Northcott as a volunteer recruited by the benefactor to Northcott’s clients. are grateful for the generosity and Fundraising Team. To assist young people in their dedication of Pam. Her many gifts tertiary studies, Pam established and support to the organisation and Together with her friend Tom, Pam the Thomas Hepburn Lennox Trust our clients will not be forgotten. gave her time and energy

96 Northcott Disability Services Annual Report 2011

...building an inclusive society

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Northcott Disability Services Annual Report 2011