Unleashing Potential
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UNLEASHING POTENTIAL ANNUAL REPORT 2015-16 ANNUAL REPORT 2015-16 REPORT ANNUAL CHANGING PEOPLE’S LIVES Just a few years ago, Chloe wouldn’t have dreamt of cooking a meal for her family or going out in her community. Today, the young woman volunteers with two local organisations, prepares meals for her family and is a self-confessed fitness junkie. Chloe has dyspraxia, a condition that causes difficulties with coordination, balance and development. She has learning and memory issues and often has trouble recalling things she learnt three months earlier. “When I finished school, I had no idea about the kinds of supports I could receive. When I looked into getting support, all that was offered to me was a spot in a day program. I didn’t want that because it felt like school. I wanted to become an independent adult and live my life the way I wanted,” Chloe says. “Nobody had really asked me what I wanted to do with my life. I didn’t know what to say when I was asked about my goals. I’m really happy with Northcott and the National Disability Insurance Scheme (NDIS) because I’ve got more choice about what I can do. The best thing is that my NDIS funding has allowed me to choose Emma from Northcott as my support worker.“ Emma supports Chloe five hours each week, teaching her new skills like cooking, managing a budget or using a computer, and accompanying her in the local community to support her move towards independence. “Since meeting Emma, I feel like I can achieve anything I set my mind to – with a little assistance along the way. Now I can do more things and I’ve become more independent. Northcott and the NDIS have really changed my life.“ Front cover: Northcott unlocked Michael's confidence and supported him to realise his potential and passions. See his story on page 16. SUPPORTING CHILDREN AND ADULTS WITH DISABILITY TO DISCOVER THEIR ABILITIES AND ACHIEVE THEIR GOALS ABOUT NORTHCOTT 2 ABOUT NORTHCOTT DISABILITY IN NSW AND THE ACT 3 Northcott is a not-for-profit disability service provider OUR SERVICES AND SUPPORTS 4 delivering services from metropolitan and regional locations WHO WE SUPPORT 6 throughout New South Wales (NSW) and the Australian Capital Territory (ACT). We work creatively and relentlessly CHAIRMAN’S REPORT 7 with each customer to unlock, discover and unleash their CEO’S REPORT 8 potential, supporting and empowering them to be the best STRATEGIC PLAN 2014-2017 10 they can be now and in the future. THE YEAR’S HIGHLIGHTS 12 Our Name SYDNEY NORTH 14 Northcott is named in honour of the first Australian-born SYDNEY SOUTH 18 Governor of NSW, Lieutenant-General, Sir John Northcott HUNTER, NEW ENGLAND, KCMG, KCVO, CB, CtStJ, who was Northcott’s Patron from WESTERN NSW 22 1946–57. ACT AND SOUTHERN NSW 26 NORTHERN NSW AND NORTH COAST 30 OUR BOARD 34 OUR PURPOSE OUR VALUES OUR EXECUTIVE 36 Build an inclusive society We strive to foster a where people can live the workplace where staff ORGANISATIONAL STRUCTURE 37 life they choose. display our values: OUR TEAM 38 • Friendly and Considerate WORK HEALTH AND SAFETY 41 OUR VISION • Committed and OUR VOLUNTEERS 42 Grow our services because Enthusiastic BUSINESS IMPROVEMENTS 44 customers choose us as • Innovative and Responsive their provider of choice. • Ethical and Courageous QUALITY AND PRACTICE 45 • Professional and RESEARCH AND EVALUATION 46 Competent GOVERNANCE 48 FUNDRAISING 50 NORTHCOTT INNVOATION 54 FINANCIAL SUMMARY 56 INVESTMENTS 60 Traditional Owners We acknowledge the Traditional Owners and custodians of the land where we THANK YOU 62 work and pay our respects to their Elders, past, present and future. MEMBERS 64 Together we acknowledge the contributions of Aboriginal Australians and non- Aboriginal Australians with disability to this country, and reaffirm Northcott’s purpose of building an inclusive society where people can live the life they choose. Annual Report (Part 1) and Financial Report (Part 2) Together these documents report on Northcott’s activities and achievements in relation to our services, support and financial performance during 2015–16. They are written for Northcott’s many and varied stakeholders, which include existing and potential customers and their families and carers, staff, donors, volunteers, community partners, other service providers and businesses, and government agencies. The Financial Report 2015–16 containing the full financial statements is available from www.northcott.com.au. ABOUT NORTHCOTT Who is Northcott? What is our promise Northcott is a not-for-profit disability to each customer? service provider that works with We will work creatively and customers to realise their potential. relentlessly with each customer to unlock, discover and unleash As one of Australia’s largest not-for- their potential, supporting and profit disability service organisations, empowering them to be the best we provide services from they can be now and in the future. metropolitan and regional locations throughout NSW and the ACT. Our Our customers are not numbers, OUR PATRON work is backed by more than 85 they are unique individuals. We Our Patron His Excellency years of experience and expertise will personalise our services to General The Honourable in the disability service industry. each customer’s current and David Hurley AC DSC (Ret’d), future needs and goals, every A registered NDIS provider, Governor of New South single one, to ensure their we employ close to 1,000 staff Wales, is passionate about development and growth. supporting people with and provide empowering, disability to lead fulfilling lives personalised services to over As advocates for our customers’ 13,500 people with disability, their as valued and active members inclusion, we will empower them families and carers each year. of the community. with confidence, choice and opportunity so they can live their life, as they choose, in their own way. What do we do? Northcott provides personalised OUR HISTORY and dynamic support, delivered Northcott was established by a committed team who will in 1929 by the Rotary Club optimise and maximise support and services for every customer. of Sydney as The NSW Society for Crippled Children. Our experience and expertise gives The Society was formed confidence to our customers that in response to the polio they are in trustworthy hands. epidemic and the growing Our commitment to innovation number of children left with and pushing boundaries allows the effects of illnesses such us to tackle challenges creating as polio and tuberculosis. At barriers for our customers the time, Northcott provided to reach their potential. services to children who had been isolated and excluded Northcott’s diverse range of service from the community due to offerings and strong community illness or disability. partnerships give customers easy access to the supports they need or want through a single gateway from our many locations. 2 DISABILITY IN NSW AND THE ACT AUSTRALIA’S DISABILITY SECTOR IS CHANGING AND GROWING RAPIDLY. The introduction of the National This is a fundamental shift in the way In NSW and the ACT, where Disability Insurance Scheme (NDIS), the sector has previously operated. Northcott operates, the prevalence now in full roll-out phase, is creating With funding directly in the hands of rate for disability is 17.5% and an open market of services and participants, people with disability 15.8% respectively.¹ These supports where children and adults now have more control over the children and adults are among with disability are at the centre of supports they receive. They also the most disadvantaged in our service delivery. hold the power to demand new and communities, experiencing lower better services. Service providers education attainment levels, higher Under the NDIS, eligible children will no longer receive block funding unemployment, lower incomes and and adults with disability receive from Government to deliver their fewer opportunities to participate in an individual plan and funding to services and supports. Additionally, their community. They are also more support them to achieve identified specialist disability services likely to experience discrimination goals. NDIS participants have greater previously provided by Government and unfair treatment because of control over their supports and are will move to the non-government their disability. able to choose the service providers sector, creating opportunities for they want to work with them. even more service providers. The NDIS is an ambitious move towards improving the life outcomes NSW represents the largest NDIS for Australians with disability and market with an estimated 140,000 building a more inclusive society. participants expected to receive Northcott is fully supportive of the funding. This is almost double the revolutionary reform. number of people with disability currently receiving funding supports. There will be more funding available, creating more jobs and more opportunities for businesses. 35.1% OF WOMEN WITH 2 NSW disability sector projections DISABILITY AND 28.1% OF MEN WITH DISABILITY NDIS PARTICIPANTS AGED 15 YEARS AND OVER HAD AVOIDED 2016 78,000 people SITUATIONS BECAUSE OF 1 2019 142,000 people THEIR DISABILITY. FUNDING/EXPENDITURE 2016 $3.4b 2019 $6.8b 8.6% DISABILITY WORKFORCE (FTE) OF AUSTRALIANS WITH DISABILITY REPORTED 2016 30,250 people DISCRIMINATION OR UNFAIR TREATMENT 2019 59,200 people BECAUSE OF THEIR DISABILITY IN 2015-16 ¹ 1. Australian Bureau of Statistics’ 2015 Survey of Disability, Ageing and Carers 2. Market Position Statement New South Wales, National Disability Insurance Agency, March 2016 3 OUR SERVICES AND SUPPORTS COORDINATION IN-HOME AND OF SUPPORTS COMMUNITY We provide information, advice SUPPORTS and support to assist customers Our support workers assist to navigate the disability service customers with everyday system, access the right services activities in their homes EQUIPMENT AND and resolve issues. With our or when they go out.