PDF) This Guide Explains Setup and Startup Procedures for This Application

Operating Instructions User’s Guide

1 TotalFlow PM 2 Configuring the System 3 Managing System Objects 4 Working with Jobs 5 Security 6 Backing up and Restoring Data 7 Troubleshooting

Read this manual carefully before you use this product and keep it handy for future reference.

Important

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS AP- PLICATION OR THE USE OF THIS DOCUMENT. • THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY DOCUMENT OR DATA PRODUCED BY USING THIS APPLICATION. • THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDEN- TAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION, AND THE LIKE) CAUSED BY FAILURE OF THIS APPLICATION OR LOSS OF DOCUMENTS OR DATA, NOR FOR ANY OTHER DAMAGES ARISING OUT OF THE USE OF THIS APPLICA- TION, IF THE SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. • DO NOT REMOVE OR INSERT ANY DISK OR LICENSE KEYS (DONGLES) WHILE OPER- ATING THIS APPLICATION.

Cautions Regarding this Guide and General Use of this Application

• Some illustrations or explanations in this guide may differ from your application due to improve- ment or change in the application. • The contents of this document are subject to change without notice. • No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted without prior consent of the supplier. • It is possible that documents or data stored in the computer will be damaged or lost due to user error during operation or software error. Be sure to back up all important data beforehand. Im- portant documents and data should always be copied or backed up. Users are responsible for taking protective measures against computer viruses, worms, and other harmful software.

1 Guides for this Application

The following guides are available for this application.

Instructiion Manualls

These instruction manuals are included:

• Setup Guide (Printed/PDF) This guide explains setup and startup procedures for this application. • User's Guide (HTML/PDF) This guide explains the functions and basic operations of this application.

Adobe Acrobat Reader or Adobe Reader is required to view the PDF documentation. You can view the HTML documentation using a Web browser.

Help

Help uses explanatory balloons to explain each of the settings, their values, and how to configure them. In this guide, this type of help is referred to as “on-screen balloon help”.

2 How to Read the Documentation

Before Using This Application

This manual contains instructions and cautions for correct use of this application. Before using this application, read this manual thoroughly and completely. Keep this manual handy for future reference.

How to Use the Manuals and Help

Use the instruction manuals and balloon help according to your needs.

To learn how to install and start this application See the Setup Guide.

To learn about the functions and basic operations of this application See the User's Guide.

To learn about configuring on-screen settings, correct entry, etc. See the on-screen balloon help.

Displlayiing the instruction manualls (Setup Guide and User''s Guiide)

Use these procedures to display the instruction manuals (HTML/PDF).

The descriptions in the HTML and PDF formats of the instruction manuals are the same.

• To display the HTML User's Guide:

– In the TotalFlow PM user interface, click , the help button, at the right of the menu bar, then click [Help].

– If you are not logged in to TotalFlow PM, enter this URL in a Web browser: http://hostname:15888/help/index.jsp. The name of the computer where TotalFlow PM is installed is hostname.

3 • To display the PDF manuals, click [Start], point to [All Programs], then [TotalFlow PM], and then click either [Setup Guide] or [User''s Guide].

Displlayiing balloon hellp

• When you mouse over certain items on the pages of the user interface (point without clicking), help for that item appears inside a balloon.

4 • When you mouse over a property in a dialog, , the question mark button, appears next to

the property name. Click to see balloon help for the property. In the balloon help, click

to display the related page in the HTML User's Guide.

5 Symbols

The following symbols are used in this manual to help you to identify content quickly.

This symbol indicates points to pay attention to when using the application. Be sure to read these explanations.

This symbol indicates supplementary information that you may find helpful, but not essential to completing a task.

[Bold] Bold type inside square brackets indicates the names of keys, menus, menu items, windows, field labels, settings, and buttons.

Bold Bold type indicates the names of commands. It also introduces new terms.

Italic Italic type indicates variables that you must replace with your own information. Monospace Monospace type indicates computer input and output and file names.

{ } In messages and other elements of the user interface, curly brackets indicate variables that a program replaces with its own information.

... An ellipsis indicates that a series can continue.

6 Trademarks

Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe, Acrobat, Flash, and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Fiery is a registered trademark of Electronics for Imaging, Inc. in the U.S. and/or certain other countries. EFI is a trademark of Electronics for Imaging, Inc. in the U.S. and/or certain other countries.

Firefox is a registered trademark of the Mozilla Foundation.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

• The product names of Windows XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition • The product names of Windows Vista are as follows: Microsoft® Windows Vista® Ultimate Microsoft® Windows Vista® Business Microsoft® Windows Vista® Home Premium Microsoft® Windows Vista® Home Basic Microsoft® Windows Vista® Enterprise • The product names of Windows 7 are as follows: Microsoft® Windows® 7 Home Premium Microsoft® Windows® 7 Professional Microsoft® Windows® 7 Ultimate Microsoft® Windows® 7 Enterprise • The product names of Windows Server 2003 are as follows: Microsoft® Windows Server® 2003 Standard Edition Microsoft® Windows Server® 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: Microsoft® Windows Server® 2003 R2 Standard Edition

7 Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise

8 TABLE OF CONTENTS

Introduction Important ...... 1 Cautions Regarding this Guide and General Use of this Application ...... 1 Guides for this Application...... 2 How to Read the Documentation ...... 3 Before Using This Application...... 3 How to Use the Manuals and Help...... 3 Symbols ...... 6 Trademarks ...... 7 1 TotalFlow PM Product Overview...... 13 System Objects...... 16 Job Submission Methods...... 18 Properties ...... 19 TotalFlow PM User Interface...... 21 Menu Bar...... 22 [Operations] Page...... 23 [Queues] Page...... 33 [Configuration] Page...... 34 Properties for Job Dialog ...... 39 2 Configuring the System Creating Printers...... 49 Creating Job Ticket Printers ...... 50 Creating Passthrough Printers ...... 54 Configuring Printers to Print Separator Sheets ...... 58 Configuring Printers to Use Papers...... 60 Creating Virtual Printers...... 61 Associating Virtual Printers with Printers...... 63 Setting Virtual Printer Defaults and Overrides for Job Properties...... 64 Preparing for Job Submission ...... 67 Configuring to Submit Jobs from TotalFlow MR ...... 67 Configuring to Submit Jobs Using a Hot Folder ...... 68 Configuring to Submit Jobs Using LPD...... 71 Creating Papers...... 74

9 Papers in TotalFlow PM and in Other Programs...... 74 Creating Papers Manually ...... 75 Setting up Security...... 76 User Authorities...... 77 Creating Users...... 79 Setting a Password Expiration Counter ...... 81 Setting an Auto Logout Timer ...... 82 Copying Objects from One System to Another...... 83 Setting Server Properties ...... 86 Changing the Log Schedule ...... 87 Configuring Client Computers ...... 87 Preparing to Log in to TotalFlow PM ...... 87 Customizing the User Interface ...... 99 3 Managing System Objects Viewing and Changing Properties...... 107 Viewing Status ...... 108 Viewing Logs ...... 111 Enabling Virtual Printers and Printers...... 112 Disabling Virtual Printers and Printers ...... 113 Deleting Objects ...... 113 Managing Virtual Printers ...... 114 Flushing Input Files...... 114 Managing Printers ...... 114 Mapping Trays and Paper for a Printer...... 114 Showing the Jobs Assigned to a Printer...... 116 Showing the Web Page for a Printer...... 116 Creating a Paper Change for a Printer ...... 117 4 Working with Jobs Submitting Jobs from TotalFlow MR ...... 121 Finding Jobs in TotalFlow PM...... 121 Searching for Jobs in the [Queues] Pod...... 122 Viewing and Changing Job Information...... 123 Changing Job Properties ...... 123 Using the [Exception Pages] Tools...... 145

10 Creating Operator Instructions for a Job ...... 153 Starting, Moving, Suspending, and Resuming Jobs...... 155 Sending Jobs to a Printer...... 155 Moving Jobs to Another Printer ...... 157 Making Jobs Process and Print Sooner ...... 160 Suspending Jobs ...... 161 Resuming Suspended Jobs ...... 161 Holding Jobs before Printing ...... 161 Holding Jobs after Printing...... 162 Storing Jobs...... 163 Reprinting Jobs ...... 165 5 Security Managing Passwords ...... 167 Changing Your Own Password...... 167 Changing the Password for Another User...... 168 Restricting Use of the LPD Protocol to Submit Jobs ...... 169 6 Backing up and Restoring Data Backing up Data ...... 171 Restoring Data ...... 172 7 Troubleshooting Cannot Access TotalFlow PM ...... 175 Cannot Communicate with Printer Device...... 175 Cannot Enable Virtual Printers ...... 176 Cannot Find or Display Job ...... 176 Cannot Use Port 15080 ...... 176 Cannot View Job Status...... 177 File Names or Job Names Are Displayed or Printed with Wrong Characters ...... 177 Input Files with Errors ...... 178 Japanese Values Are Not Saved...... 178 Job Properties Are Not Updated ...... 178 Job Size is 0...... 179 Jobs Are Displayed or Printed with Wrong Characters...... 179 Jobs Cannot be Deleted or Flushed ...... 179 Jobs Print Out of Order...... 179

11 Paper Is Not Available for Mapping ...... 179 Passthrough Printers Cannot Print Jobs...... 180 Performance Problems...... 180 User Interface Does Not Respond After Dialog Is Closed ...... 180 Virtual Printers Do Not Process Jobs Submitted to Hot Folders...... 181 Troubleshooting the [Properties for Job] Dialog...... 181 8 Reference Information Paper Property Values ...... 185 Regular Expressions ...... 190 Specifying Job Files in the Printer Command and Operator Instructions Command...... 191 INDEX

12 1. TotalFlow PM

♦ Product Overview ♦ TotalFlow PM User Interface

TotalFlow PM is a Web-based application that lets you manage your printing environment from a single point, through a comprehensive user interface.

This manual contains topics that help administrators and operators learn about and use TotalFlow PM.

Product Overview TotalFlow PM lets you manage your printing processes on up to five printers from a single Web browser-based user interface. TotalFlow PM is installed as a server and the user interface acts as a client.

13 1 TotalFlow PM

TotalFlow PM provides a central location for assigning jobs to printers and managing print jobs. It routes and tracks incoming, processing, and completed jobs and lets you edit job tickets until the last minute. TotalFlow PM lets you change print order, change output printers, and reprint jobs easily.

TotalFlow MR lets you do make-ready tasks such as editing, imposition, and changing page layout. TotalFlow MR sends jobs with their job tickets to TotalFlow PM. TotalFlow MR and TotalFlow PM work seamlessly to create jobs, apply make-ready settings, and send jobs to the best matching printer.

14 Product Overview

TotalFlow PM also supports job submission by dragging and dropping jobs into hot folders. You can also submit jobs from other systems by using the line printer daemon (LPD) protocol for file transmission.

With networked communication to your printers, you can easily check printer and job status.

This figure shows how jobs flow through TotalFlow PM. Jobs are submitted to virtual printers, which assign job attributes. For example, Virtual Printer 1 might specify that jobs are to be printed on bond paper, while Virtual Printer 2 specifies recycled paper. If the virtual printer is associated with a printer, TotalFlow PM automatically assigns the jobs to that printer. Because Virtual Printer 4 is not associated with a printer, the operator manually moves the jobs to either the Job Ticket printer or the Passthrough printer.

15 1 TotalFlow PM

System Objects

TotalFlow PM is made up of a server, printers, virtual printers, papers, users, and jobs. Each of these things is a system object. You can define detailed attributes for each system object. These attributes are called properties.

Server

You install the TotalFlow PM server on a Windows computer. TotalFlow PM names the server [System].

The server:

• Manages all aspects of job processing, from the virtual printers that receive the jobs to the printers that print them • Manages the online version of this manual • Controls these system settings:

– The largest and smallest numbers that can be assigned to jobs – The hosts that can submit jobs using the LPD protocol – How often the system polls stored jobs to see if any action is necessary – The number of bytes per page to use in calculating job sizes – How often users must change their TotalFlow PM passwords – How long users can remain inactive before they are automatically logged out

Virtual printers

Virtual printers receive jobs, then submit the jobs to TotalFlow PM printers.

Priinters

You create printers TotalFlow PM and associate them with printer devices. Printers receive jobs from virtual printers and send jobs to printer devices.

For printer devices that can print jobs from TotalFlow PM, see the TotalFlow PM Readme file.

The type of printer that you create in TotalFlow PM to represent a printer device depends on the capabilities of the printer device:

16 Papers

Job Ticket Job Ticket printers are associated with printer devices that support PostScript. You can edit the job tickets for jobs assigned to Job Ticket printers. TotalFlow PM virtual printers that are associated with Job Ticket printers can receive these jobs from TotalFlow MR, in a hot folder, or from a print command that uses the line printer daemon (LPD) protocol. Job Ticket printers can communicate directly with printer devices and obtain status on the jobs while they are printing.

Passthrough Passthrough printers are associated with printer devices that can print jobs in many different formats, for example, PCL, PostScript, and PDF. Jobs assigned to passthrough printers do not have job tickets. TotalFlow PM virtual printers that are associated with Passthrough printers can receive these jobs in a hot folder or from a print command that uses the LPD protocol. Passthrough printers cannot report job status.

Papers

Papers represent the paper, envelopes, forms, labels, or transparencies that jobs are printed on. TotalFlow PM keeps track of the paper in each input tray of each printer and uses this information to assign jobs that require specific papers to printers that use those papers.

Users

All TotalFlow PM users must have a unique TotalFlow PM user name and password.

The user's authority controls which objects the user can access and which actions the user can do.

Jobs

Jobs are input files that TotalFlow PM has accepted and submitted for processing.

TotalFlow PM can print jobs in these formats:

Job Tick- Pass- Data et through format printers printers Notes PCL No Yes PDF Yes Yes In most cases, you should print PDF jobs on Job Ticket printers because they can communicate directly with the printer devices.

PostScript No Yes

TIFF No Yes

17 1 TotalFlow PM

Job Submission Methods

You can submit jobs to TotalFlow PM using TotalFlow MR, the line printer daemon (LPD) protocol, File Transfer Protocol (FTP), or other file copying methods.

Jobs are submitted to virtual printers that you define. Virtual printers receive the job and initiate job processing.

The supported job submission methods are:

TotalFlow MR TotalFlow MR lets you edit documents to create a job with a job ticket, then submit the job to a TotalFlow PM virtual printer.

FTP or file copy You can use an FTP client or your preferred file copying method to move print files into a hot folder. When you copy or move a job to the hot folder directory, the virtual printer that is associated with the hot folder automatically receives the job and initiates job processing.

LPD protocol You can use the LPR port, the lpr command, or another command that uses the LPD protocol to submit jobs to a virtual printer. Specify the name of the virtual printer as the target printer. For example, the name of the virtual printer is the value of the -P option of the lpr command.

18 Properties

Properties

TotalFlow PM uses properties to define the attributes of all its objects, such as virtual printers, printers, and jobs.

The TotalFlow PM user interface provides a complete description for each property. The description supplies information about the valid values and meaning of each property.

The properties are:

Server properties Server properties define certain high-level attributes of TotalFlow PM system. For example, server properties control how often users must change their passwords. Administrators typically set any server properties that the installation requires when they ini- tially configure the system. Administrators can also access server properties through the [Server] pod of the TotalFlow PM user interface, so they can later set or change a server property.

Virtual printer properties Virtual printer properties define the attributes of virtual printers. Administrators typically set virtual printer properties when they create a virtual printer. For example, they can use a virtual printer property to control the methods that can be used to submit a job to the virtual printer.

Printer properties Printer properties define the network location and assignment attributes of the printers. The assignment attributes are used to assign jobs to a printer.

Paper properties Paper properties define the attributes of papers, such as the height, width, and weight.

User properties User properties define the attributes of users who have been authorized to use the system. TotalFlow PM provides a predefined set of authorities; you cannot add authorities or change the attributes of the authorities. Administrators assign authorities to users during initial configuration. Authorities control the functions and areas of TotalFlow PM that users can access.

19 1 TotalFlow PM

Job properties Job properties define the attributes of jobs, which TotalFlow PM virtual printers create from the input files that they receive. Job properties are the largest group of properties in TotalFlow PM. They control all aspects of job processing and printing. For example, you can use job properties to:

• Suspend the job before printing begins. • Store the job for a set period of time after all job processing completes. Job properties are set when the job is submitted, either in the job ticket or in the print command. TotalFlow PM also lets administrators and operators change or override values for job properties on a job-by-job basis.

20 TotalFlow PM User Interface

TotalFlow PM User Interface The TotalFlow PM user interface is a Web browser-based interface that authorized users can access from any Windows system that has access to the network.

TotalFlow PM can use these browsers on these systems:

Wiindows Wiindows Server Wiindows Server Wiindows 2008 or Wiindows XP 2003 R2 Vista 2008 R2 7 Internet Ex- Yes Yes plorer 6 with Service Pack 3 Internet Ex- Yes Yes Yes Yes plorer 7

Internet Ex- Yes Yes Yes Yes Yes plorer 8

Internet Ex- Yes Yes Yes plorer 9

Mozilla Fire- Yes Yes Yes fox 10 or later Chrome 19.0 Yes Yes Yes or later

The TotalFlow PM user interface consists of pages that let users do specific tasks. Operators use the [Operations] page to track incoming, processing, and completed jobs. They use the [Queues] page to manage print queues and assign jobs to printers. Administrators use the [Configuration] page to create and modify printers, virtual printers, users, and papers and to set server properties. To see a page, click its button in the menu bar.

Always use the page buttons to navigate in the user interface because using the browser's forward and back buttons can cause unexpected results.

The pods on each page let you interact with jobs, printers, virtual printers, etc. You can move pods to different positions, and you can close, reopen, and maximize them to hide and show their contents.

21 1 TotalFlow PM

1. The menu bar is on every page of the TotalFlow PM user interface. 2. To view a page, click its button in the menu bar. This example shows the [Operations] page. 3. Each pod is a modular pane that displays information about the server, printers, virtual printers, users, papers, or jobs. This example shows the [Jobs] pod.

Menu Bar

The TotalFlow PM user interface has a menu bar at the top, which is always available from any page in the interface.

The menu bar lets users do these actions:

• Switch between the available pages. For example, click [Operations], [Queues], or [Configu- ration] at the left of the menu bar.

Always use the page buttons to navigate in the user interface because using the browser's forward and back buttons can cause unexpected results.

• See the online version of the TotalFlow PM User's Guide. Click , the help button, at the right of the menu bar, then click [Help].

22 [Operations] Page

• See TotalFlow PM version information. Click , the help button, at the right of the menu bar, then click [About]. • Open pods. Click [Pods] at the right of the menu bar. • Change the current user's password. Click [username], and then [Change Password...], at the right of the menu bar. • Log the current user out of TotalFlow PM. Click [username], and then [Log out], at the right of the menu bar.

[Operations] Page

The [Operations] page of the TotalFlow PM user interface provides a central location where administrators, operators, and monitors can watch TotalFlow PM route and track incoming, processing, and completed jobs and view the status of the printers and virtual printers that process the jobs.

Administrators and operators can manage printers and virtual printers. On both the [Operations] page and the [Queues] page, administrators and operators can assign jobs to printers and edit job tickets at the last minute.

The [Operations] page contains a [Summary] pod, a [Printers] pod, a [Virtual Printers] pod, and one or more [Jobs] pods.

• To open a pod, click [Pods], then click the name of the pod. Except for the [Jobs] pod, you cannot open another copy of a pod that is already open.

• To close a pod, click , the exit icon, in the upper right corner.

Always use the page buttons to navigate in the user interface because using the browser's forward and back buttons can cause unexpected results.

23 1 TotalFlow PM

To do an action to an object, click one of the buttons that appear when you mouse over the object; or select an object and click the [Printers], [Virtual Printers], or [Jobs] menu at the top of the pod, then click a menu item.

[Summary] pod

The [Summary] pod summarizes the jobs that are being processed and their progress.

The number in parentheses shows the total number of jobs in the progress category. When there are jobs in a progress category, a bar graph shows the distribution of jobs by state. The colors in the bar graph indicate the job status.

This table shows the combinations of progress category, subcategory, and job status. The “What to Do” column includes some possible solutions for problems.

Progress Subcate- category gory Job status Color What to do [Receiving/ [Error or As- [Error] Red The [Requested printer] prop- Unassigned] signment erty of the job specifies a printer Failed] that does not exist. Delete the job and resubmit it to a printer that does exist. [Unassigned] Red The scheduling properties of the job do not match the scheduling properties of any printer. For example, the job specifies a paper that is not loaded in any printer. Change the

24 [Summary] pod

Progress Subcate- category gory Job status Color What to do scheduling properties of either the job or the printer.

[Held or [Stopped] Blue If the job has been suspended, Unassigned] resume the job.

[Unassigned] Blue Send the job to a printer.

[Processing] [Processing] Green

[Creating] Green

[Waiting to [Error] [Error] Red See the job log. print] [Held] [Stopped] Blue If the job has been suspended, resume the job.

[Pending] [Processing] Green

[Unassigned] Green If the [Print mode] property of the job is set to [Hold until], do nothing. The job will be released automatically at the specified time.

If the job requests a disabled printer, enable the printer.

[Sent to [Error] [Error] Red See the job log. printer] [Held] [Stopped] Blue If the job has been suspended, resume the job.

[Waiting for Blue Follow the instructions in the operator [Operator Instructions] action] dialog.

[Pending or [Processing] Green Printing] [Printing] Green

[Completed] [Error] [Error] Red See the job log.

[Held] [Stopped] Blue If the job has been suspended, resume the job.

[Stored] [Processing] Green

25 1 TotalFlow PM

Progress Subcate- category gory Job status Color What to do [Stored] Green You can do either of these:

• Reprint the job. • Delete the job.

The progress categories in the [Summary] pod are clickable buttons. When you click a progress category, a new [Jobs] pod opens to display information about the jobs in that category, grouped by job state. For example, you can display information for jobs in the [Sent to printer] category by clicking [Sent to printer].

[Printers] pod

The [Printers] pod lists the defined printers.

Use the [Printers] pod to see information about printers that TotalFlow PM uses. Authorized users can do actions on the printers, such as enabling, disabling, and showing associated jobs. In the [Configuration] page, administrators can add and delete printers.

In the [Printers] pod:

1. A graphic represents each printer. The appearance of the graphic depends on the printer model. Click the graphic to open the [Status for Printer] dialog. 2. The values next to the printer graphic are the values of selected printer properties. To see the names of the selected properties, mouse over the values. To change the selection, click [View], and then [Choose Details...]. 3. The color of the status indicator below the printer graphic shows the printer status:

Blue Disabled

Green Enabled

26 [Virtual Printers] pod

Red Error 4. The printer name identifies the printer. 5. Click anywhere in the background of the information for a printer to select or deselect it. (To select more than one printer, press [Ctrl] while you click.) The background changes color when you mouse over a printer or select it. The background colors are:

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

6. You see these buttons when you mouse over a printer:

Adds the printer to your list of favorite printers. This button toggles with , the remove from favorites button. Removes the printer from your list of favorite printers. This button toggles

with , the add to favorites button.

Enables the printer. This button toggles with , the disable button. When the printer is enabled, the status indicator is green.

Disables the printer. This button toggles with , the enable button. When the printer is disabled, the status indicator is blue.

Opens a [Jobs] pod filtered to show the jobs that are assigned to the printer. You do not see this button on the [Configuration] page.

[Viirtuall Printers] pod

The [Virtual Printers] pod lists the defined virtual printers.

27 1 TotalFlow PM

Authorized users can do actions on the virtual printers, such as enabling and disabling and flushing the input files that the virtual printers have received. In the [Configuration]page, administrators can add and delete virtual printers.

In the [Virtual Printers] pod:

1. The heading above a group of virtual printers shows the property value that defines the group and the number of virtual printers in the group. If any virtual printers are selected, that number is also shown. In the illustration, virtual printers are grouped by the printer that they are associated with. “None (1, 1 selected)” means that one virtual printer is not affiliated with any printer and that one virtual printer in this group is selected. 2. A graphic represents each virtual printer. Click the graphic to open the [Properties for Virtual Printer] dialog. 3. The values next to the virtual printer graphic are the values of selected virtual printer properties. To see the names of the selected properties, mouse over the values. To change the selection, click [View], and then [Choose Details...]. 4. The color of the status indicator below the virtual printer graphic shows the virtual printer status:

Blue Disabled

Green Enabled

Red Error 5. The virtual printer name identifies the virtual printer.

28 [Jobs] pod

6. Click anywhere in the background of the information for a virtual printer to select or deselect it. (To select more than one virtual printer, press [Ctrl] while you click.) The background changes color when you mouse over a virtual printer or select it. The background colors are:

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

7. You see these buttons when you mouse over a virtual printer:

Adds the virtual printer to your list of favorite virtual printers. This button tog-

gles with , the remove from favorites button.

Removes the virtual printer from your list of favorite virtual printers. This but-

ton toggles with , the add to favorites button.

Enables the virtual printer. This button toggles with , the disable button. When the virtual printer is enabled, the status indicator is green.

Disables the virtual printer. This button toggles with , the enable button. When the virtual printer is disabled, the status indicator is blue.

[Jobs] pod

The [Jobs] pod shows the jobs in TotalFlow PM.

Authorized users can see detailed information about specific jobs and do actions such as suspending and resuming jobs or reprinting jobs.

The title bar of the [Jobs] pod shows the filter that is currently applied to the jobs in the system. For example:

• [No search conditions] means that all the jobs in the system are displayed. • [Copies] in the drop-down list and 1 in the text field mean that only jobs with exactly one copy are displayed. In the [Operations] page, you can open several [Jobs] pods with different filters. In the [Queues] page, you can open only one [Jobs] pod, filtered to show unassigned jobs. (The [Queues] pod shows the jobs that are assigned to each printer.)

You can view the [Jobs] pod in a grid view or a graphic view. On the [Operations] page, the grid view is the default. On the [Queues] page, the graphic view is the default.

29 1 TotalFlow PM

Grid view

The grid view of the [Jobs] pod shows the job ID and selected job properties in table format. If one of the selected properties is [Status], a colored status indicator is shown next to the value.

The background changes color when you mouse over a job or select it. The background colors are:

Color Sellected Mouse over White No No Cream Yes or no Yes Gold Yes No

Graphic viiew

In the graphic view of the [Jobs] pod:

1. The heading above a group of jobs shows the property value that defines the group and the number of jobs in the group. If any jobs are selected, that number is also shown. In the illustration, jobs are grouped by progress category. “Printing (5, 1 selected)” means that five jobs are at the printer and that one job in this group is selected.

30 [Jobs] pod

2. A graphic represents each job. The appearance of the graphic varies according to job properties. For PDF jobs, the graphic is a thumbnail of the first page if one is available.

No thumbnail is available if the [Content Copying] PDF document property is set to [Not Allowed]. To see the PDF property values, open the PDF file in Adobe Reader and click [File], then click [Properties]. Click the graphic to open the [Status for Job] dialog. 3. The values next to the job graphic are the values of selected job properties. To see the names of the selected properties, mouse over the values. To change the selection, click [View], and then [Choose Details...]. 4. The color of the status indicator below the job graphic shows the status of the job:

Red Error

Blue Unassigned or held

Green Processing normally 5. The job ID is a number that identifies the job. 6. Click anywhere in the background of the information for a job to select or deselect it. (To select more than one job, press [Ctrl] while you click.) The background changes color when you mouse over a job or select it. The background colors are:

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

7. You see these buttons when you mouse over a job:

Suspends the job. This button toggles with , the resume button.

Resumes the suspended job. This button toggles with , the suspend button. Reprints the job. You do not see this button for jobs in the [Receiving/Un- assigned] progress category.

Sends the job to a printer. You do not see this button for jobs in the [Sent to printer] or [Completed] progress category.

31 1 TotalFlow PM

32 [Queues] Page

[Queues] Page

The [Queues] page of the TotalFlow PM user interface lets administrators, operators, and monitors see the queue of jobs for each printer.

Administrators and operators can move jobs from one printer to another or change the order of jobs within a queue. On both the [Queues] page and the [Operations] page, administrators and operators can assign jobs to printers and edit job tickets at the last minute.

The [Queues] page contains a [Queues] pod and a [Jobs] pod. The [Jobs] pod is filtered to show unassigned jobs. Use it to assign these jobs to printers.

Always use the page buttons to navigate in the user interface because using the browser's forward and back buttons can cause unexpected results.

[Queues] pod

The [Queues] pod shows printers and the jobs that are assigned to print on the printers. It also shows paper change actions and operator instructions.

The left side of the [Queues] pod shows printers, with a list of their input trays and, if the information is available, the paper loaded in each input tray.

33 1 TotalFlow PM

Click a printer to open a dialog that shows selected printer properties, especially assignment properties.

The right side shows the queue of jobs for each printer. Each job is represented by a rectangle. The jobs are arranged in the order in which you can expect them to print.

Mouse over a job to see the job name, job ID, and the number of pages in the job.

Click a job to open a dialog that shows selected job properties, especially assignment properties.

, the operator flag, indicates that a job has instructions for the operator. Click the operator flag to see these instructions.

, the held job flag, indicates that a job is held until a certain time. Click the job to see when it will be released to print.

, the paper change flag, indicates that the operator needs to change the paper that is loaded in the printer. The job rectangle marked with the paper change flag is a placeholder. It does not represent a real job. Click the placeholder to see instructions for the paper change.

[Configuration] Page

The [Configuration] page of the TotalFlow PM user interface lets administrators create and change the properties of printers, virtual printers, users, and papers. It also lets administrators set server properties.

Like the [Operations] page, the [Configuration] page has [Printers] and [Virtual Printers] pods. You can use these pods to do actions that you cannot do on the [Operations] page, such as adding and deleting objects. The [Configuration] page also has pods for objects that only administrators can view or change: a [Server] pod, a [Paper] pod, and a [Users] pod.

• To open a pod, click [Pods], then click the name of the pod. You cannot open another copy of a pod that is already open.

• To close a pod, click , the exit icon, in the upper right corner.

Always use the page buttons to navigate in the user interface because using the browser's forward and back buttons can cause unexpected results.

34 [Server] pod

[Server] pod

The [Server] pod shows the TotalFlow PM server. There can be only one server in the TotalFlow PM system.

Administrators can use the [Server] pod to see and change information about TotalFlow PM.

In the [Server] pod:

1. A graphic represents the server. Click the graphic to open the [Properties for Server] dialog. 2. The server name identifies the server. This name is [System]. You cannot change it. 3. Click anywhere in the background of the information for the server to select or deselect it. The background changes color when you mouse over the server or select it. The background colors are:

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

35 1 TotalFlow PM

[Paper] pod

The [Paper] pod lists the defined papers.

Administrators can view and change information about papers. They can also add and delete papers.

In the [Paper] pod:

1. The heading above a group of papers shows the property value that defines the group and the number of papers in the group. If any papers are selected, that number is also shown. In the illustration, all papers are grouped together. “All (2)” means that two papers are defined and that no papers in this group are selected. 2. A graphic represents each paper. Click the graphic to open the [Properties for Paper] dialog. 3. The values next to the paper graphic are the values of selected paper properties. To see the names of the selected properties, mouse over the values. To change the selection, click [View], and then [Choose Details...]. 4. The paper name identifies the paper. 5. Click anywhere in the background of the information for a paper to select or deselect it. (To select more than one paper, press [Ctrl] while you click.) The background changes color when you mouse over a paper or select it. The background colors are:

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

6. You see these buttons when you mouse over a paper:

36 [Users] pod

Adds the paper to your list of favorite papers. This button toggles with , the remove from favorites button. Removes the paper from your list of favorite papers. This button toggles with

, the add to favorites button.

[Users] pod

The [Users] pod lists TotalFlow PM users.

Administrators can add and delete users, change users' authority, and change the passwords of other users.

In the [Users] pod:

1. The heading above a group of users shows the property value that defines the group and the number of users in the group. If any users are selected, that number is also shown. In the illustration, users are grouped by authority. “Administrator (1, 1 selected)” means that one user has administrator authority and that one user in this group is selected. 2. A graphic represents each user. Click the graphic to open the [Properties for User] dialog. 3. The user name identifies the user. 4. The values next to the user graphic are the values of selected user properties. To see the names of the selected properties, mouse over the values. To change the selection, click [View], and then [Choose Details...]. 5. Click anywhere in the background of the information for a user to select or deselect it. (To select more than one user, press [Ctrl] while you click.) The background changes color when you mouse over a user or select it. The background colors are:

37 1 TotalFlow PM

Collor Selected Mouse over White No No Cream Yes or no Yes Gold Yes No

6. You see these buttons when you mouse over a user:

Adds the user to your list of favorite users. This button toggles with , the remove from favorites button. Removes the user from your list of favorite users. This button toggles with

, the add to favorites button.

38 [Properties for Job] Dialog

[Properties for Job] Dialog

The [Properties for Job] dialog consists of sections that let you configure and view the job that you need to send to the printer. The [Properties for Job] dialog provides all the information you need to configure the job you need to print. All your changes are shown in real time so that you can see how the final output will look.

To open the [Properties for Job] dialog, select a job in the [Jobs] pod and click [Jobs], then click [Properties...]

The main sections are:

• [Main] page

[Job] view Shows the job displayed as a book.

[Page] view Shows the job displayed as pages laid out in the order you read them.

[Job Settings] view Summarizes all the job settings. These settings can be exported as HTML files. • [Job Properties] section

– [General] settings – [Paper] settings – [Layout] settings – [Print] settings – [Finishing] settings – [Color] settings • [Exception Pages] section

– [Substitute] settings – [Subset ]settings

The elements of the [Main] page are:

39 1 TotalFlow PM

1. Title bar 2. Content area 3. Footer area 4. Action bar

Scrolll controlls

The scroll controls let you flip through the physical pages of the book (job view), flip through screens of pages (page view), or change the current page.

In addition, you can also flip through the exception pages if they exist.

The scroll controls are displayed in the footer area of the [Main] page.

40 Scroll controls

The arrows do these functions:

1. [First page] 2. [Previous screen] (page view only) 3. [Previous exception page] 4. [Previous page] 5. [Next page] 6. [Next exception page] 7. [Next screen] (page view only) 8. [Last page] 9. [Rotate view]

You can change the orientation of the pages by rotating them to a degree angle of 90, 180 or 270 degrees. To rotate the pages, click [Rotate view].

The current page is displayed in the box in the middle of the scroll arrows. To see a specific page, type the page number. To see the first or last page, click the [First page] or [Last page] buttons.

If exception pages are inserted, press the [Next exception page] or [Previous exception page] arrow to go to that specific page exception.

The scroll controls are disabled when there is no corresponding page available.

41 1 TotalFlow PM

View controls

The [Properties for Job] dialog shows these views of the job you created or you are using:

1. [Show job] ([Job] view) Shows the job displayed as a book.

2. [Show pages in job ]([Page] view) Shows the job displayed as pages in the order that you read them.

3. [Show job settings] ([Job Settings] view) Summarizes all the job settings. These settings can be exported as HTML files.

42 [Job] view

[Job] viiew

The [Job] view displays the job as a book in the center of the content area. You can flip the pages and see in real time the changes to the job that you need to print. You navigate with the arrows on the outside edge of each page or through the controls in the footer of the content area.

If you set the job to print simplex, the back side of every sheet is blank. If a job or a subset of the job is bound (such as stapled, ring, perfect bind), the job or subset is displayed with the sheets bound together.

When you hover the cursor over the outer edge of a sheet, a visual indicator shows that more pages follow.

If the right (left) edge of the right (left) sheet is enabled, you can flip the pages from right (left) to left (right), so you can move to or return to a previous page.

If the top edge of the top sheet and the bottom edge of the bottom sheet are enabled, you can flip the pages from bottom to top.

Another way to flip through the book is to press the arrows on the keyboard.

When the input data format value of a job is a file type other than PDF, a graphical sample is displayed instead of the actual image. The graphical sample displayed is not printed.

43 1 TotalFlow PM

[Page] viiew

The [Page] view shows multiple pages in the order that you read the pages in the job.

The current page is highlighted with a gold border. The selected pages are highlighted with a pale gold background.

If you have exception pages inserted, you can display only these pages using the [Show] menu on the top.

[Substitute] Displays only the sheets where a substitution is available on at least one side.

[Subset] Displays only inserted subsets.

Selecting pages

The page selection feature is only available in the [Page] view.

You can select a page by clicking it or entering the corresponding physical page number in the current page entry field.

Selecting a single page deselects any other pages currently selected.

To make multiple selections, press and hold the [Ctrl] key while clicking a page. If you need to clear the selection, press and hold the [Ctrl] key and click the already selected page that you need to clear.

44 [Job Settings] view

To select a range of pages, click the page the selection begins with and press and hold the [Shift] key while clicking the last page from the selection. All the pages between the first and last pages are selected.

Another way to make multiple selections is to click and drag across a group of pages and select them. If you are holding the [Ctrl] or [Shift] key while dragging, any other selected pages remain selected. Otherwise, any other currently selected pages are not selected.

[Job Settings] view

The [Job Settings] view displays a text summary of the current job. It includes exceptions and links to edit the settings. It also lets you export the summary to an HTML file by pressing the [Export] button located in the upper right side of the [Job Settings] section. You can open and print the HTML file from outside the editor.

The settings are listed in a group in the [Job Settings] view, and you can toggle between the indi- vidual groups. If you need to change the settings already made, click a setting, which acts as a link to open the corresponding place in the user interface.

If one of the values turns red, this means that your printer does not support the current selection and you must change it to a valid one.

The [Job Settings] view shows information about these features of a job ticket:

• [General] • [Paper] • [Layout] • [Print] • [Finishing]

45 1 TotalFlow PM

• [Color] • [Substitute] • [Subset]

Using the [Paper Library]

To see the [Paper Library], click [More...] in the [Paper] section under [Job Properties].

Setting view options

You can configure the [Paper Library] to display different views.

From the [View] drop-down list, select one of these:

[Graphic] Provides visual information about the settings made to all the paper in the library.

[Details] Provides detailed information about the settings made to all the paper in the library.

Grouping or sorting the paper

You can group or sort the paper in the [Paper Library].

To group or sort the paper:

1. From the [View] drop-down list, click [Sort by ]or [Group by ]. 2. Select one of these options:

46 Grouping or sorting the paper

[Favorites] Groups or sorts the paper library according to paper that is marked as a favorite and paper that is not.

[Loaded] Groups or sorts the paper library according to the paper that is loaded in the printer and the paper that is not. Paper is considered to be loaded if the [Input tray] attribute is set to a specific tray, other than [Not set] or [Auto tray select] select.

[Used] Groups or sorts the paper library according to paper that is used in this job and the paper that is not.

[Size] Groups or sorts the paper library numerically based on the paper size.

[Type] Groups or sorts the paper library alphabetically based on the paper type.

[Weight] Groups or sorts the paper library numerically based on the paper weight.

[Color] Groups or sorts the paper library alphabetically based on the paper color.

[All ](default) Displays all paper types. They are not grouped by any of the attributes. 3. Select whether to sort in [Ascending ]or [Descending ]order.

2. Configuring the System

♦ Creating Printers ♦ Creating Virtual Printers ♦ Preparing for Job Submission ♦ Creating Papers ♦ Setting up Security ♦ Copying Objects from One System to Another ♦ Setting Server Properties ♦ Changing the Log Schedule ♦ Configuring Client Computers

Configuration tasks for TotalFlow PM include adding and setting properties for printers, virtual printers, papers, and users, as well as more advanced tasks such as setting server properties.

Creating Printers

Printers represent the printer devices in your environment that receive jobs from TotalFlow PM. You can create printers to represent printer devices at up to five IP addresses. Because more than one printer can represent the same printer device, you can create more than five printers.

These types of printers can receive jobs in TotalFlow PM:

TotalFlow PM uses assignment properties to assign jobs to both types of printers. If the values of all the assignment properties for a job match the values of the corresponding assignment properties for a printer, the job can be assigned to the printer.

Job property Printer property

[Customer] [Customer name]

[Size (sheets)] [Job size (sheets) supported]

49 2 Configuring the System

Job property Printer property

[Name] (on [Paper] page of [Properties for [Paper name] of the papers in the printer's in- Job] editor) put trays or scheduled in paper changes for the printer

[Staple/Bind] [Staple]

[Booklet processor]

[Ring binding]

[Perfect binding]

[Punch] [Punch]

[Fold type] [Booklet processor]

[Folding]

If you create more than one printer to represent the same printer device, you might have these problems:

• Because each printer has its own queue in the [Queues] pod, you do not see a com- bined queue for the printer device. • Jobs might not print in the order that you expect. • A job assigned to one printer might print between the header page and the body of a job assigned to another printer. • If both a Job Ticket printer and a Passthrough printer represent the same printer device, you might not be able to view the status of jobs assigned to the Job Ticket printer when the Passthrough printer is processing a large job. To avoid these conflicts, enable only one of the printers at a time.

Creating Job Ticket Printers

Job Ticket printers are associated with printer devices that support PDF.

You can edit the job tickets for jobs assigned to Job Ticket printers. TotalFlow PM virtual printers that are associated with Job Ticket printers can receive these jobs from TotalFlow MR, in a hot folder, or from a print command that uses the line printer daemon (LPD) protocol. Job Ticket printers can communicate directly with printer devices and obtain status on the jobs while they are printing.

To create a Job Ticket printer:

1. Log in to TotalFlow PM as an administrator.

50 Creating Job Ticket Printers

2. In the menu bar, click [Configuration]. 3. Do either of these:

• To create a new printer, make sure that no printers are selected in the [Printers] pod. • To copy an existing printer, select it in the [Printers] pod. The new printer will have the same property values as the selected printer (except the [Name]) . 4. Click [Printers], and then [Add/Copy], and then [Job Ticket...].

You see the [Create Job Ticket Printer] dialog:

5. On each page of the dialog, enter or select values for the required and optional properties that need to be adjusted to match your environment. Click the page graphics in the navigation bar to change pages.

1) If you create more than one printer to represent the same printer device, specify the [TCP/ IP address or host name] property the same way for each printer.

51 2 Configuring the System

If you specify a TCP/IP address for one printer and a fully qualified host name for another, TotalFlow PM counts these as two different IP addresses even though they both resolve to the same address. 2) If the printer device uses the EFI Fiery controller option, specify one of these port numbers:

9101 Jobs are sent to the direct queue. They print in the same order that you submit them. To- talFlow PM cannot determine job status for most printers. The collate function for multiple copies is not available.

9102 Jobs are sent to the print queue. They might not print in the same order that you submit them. TotalFlow PM can determine job status. The collate function for multiple copies is available. This is the recommended port.

9103 Jobs are sent to the hold queue. An operator must release the job at the printer console to print it. 3) The default is that the printer prints separator sheets (banner pages) in the language that you selected when you installed the TotalFlow PM server. To print separator sheets in a different language, set the [Language] property on the [Customize] page appropriately:

52 Creating Job Ticket Printers

4) On the [Scheduling] page, set the printer assignment properties:

53 2 Configuring the System

For [Papers supported], the defaults are:

1. The values returned by Simple Network Management Protocol (SNMP) 2. If SNMP does not configure the printer, all values supported by the printer model 3. If the [Model] property is not set, all defined values 6. Click [OK].

7. To use the new printer, click , the enable button, next to it.

Creating Passthrough Printers

Passthrough printers are associated with printer devices that can print jobs in many different formats, for example, PCL, PostScript, and PDF.

54 Creating Passthrough Printers

Jobs assigned to Passthrough printers do not have job tickets. TotalFlow PM virtual printers that are associated with Passthrough printers can receive these jobs in a hot folder or from a print command that uses the LPD protocol. Passthrough printers cannot report job status.

To create a Passthrough printer:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Do either of these:

You see the [Create Passthrough Printer] dialog:

55 2 Configuring the System

1) On the [General] page, the value of the [Command] property depends on the print commands that are available on your system.

• For information about the Windows lpr command, open a [Command Prompt] window and enter lpr ? • Use the printer name as the value of the printer option of the command. For example, the Windows lpr command uses the option -P printer to specify the printer where it sends the print file. If you enter ProC901 as the value of the [Name] property, enter -P ProC901 as an option of the lpr command. • Use the getFileName or getAbsoluteFileName method to specify the name of the print file. For more information, see Specifying Job Files in the Printer Command and Operator Instructions Command, p. 191. • Because Passthrough printers cannot automatically determine the values of job properties, you must pass them to the printer as options of the printer command. 2) The default is that the printer prints separator sheets (banner pages) in the language that you selected when you installed the TotalFlow PM server. To print separator sheets in a different language, set the [Language] property on the [Customize] page appropriately:

3) Set a value for the [Command for operator instructions] property to enable the Pass- through printer to print a separator sheet with operator instructions before the job.

56 Creating Passthrough Printers

Use the getOperInst method to specify the name of the operator instruction file. For more information, see Specifying Job Files in the Printer Command and Operator Instructions Command, p. 191. 4) On the [Scheduling] page, set the printer assignment properties:

For [Papers supported], the defaults are:

1. All values supported by the printer model 2. If the [Model] property is not set, all defined values 5) If you create more than one printer to represent the same printer device, specify the [TCP/ IP address or host name] property the same way for each printer.

57 2 Configuring the System

If you specify a TCP/IP address for one printer and a fully qualified host name for another, TotalFlow PM counts these as two different IP addresses even though they both resolve to the same address. If you do not specify a TCP/IP address or host name, TotalFlow PM counts each null value as a different IP address. 6. Click [OK].

7. To use the new Passthrough printer, click , the enable button, next to it.

Configuring Printers to Print Separator Sheets

TotalFlow PM can print job property values on job separator sheets (banner pages) before or after a job. Job separator sheets that print before the first data pages of a job are also called header sheets. Job separator sheets that print after the first data pages of a job are also called trailer sheets.

58 Configuring Printers to Print Separator Sheets

• Passthrough printers cannot print header sheets or trailer sheets. • For separator sheets to print, the value of the [Job separator sheet (before) copies] or [Job separator sheet (after) copies] property of the virtual printer that creates the job must be 1 or greater.

To configure a job ticket printer to print separator sheets:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. In the [Printers] pod, click the printer graphic to open the [Properties] dialog. 4. In the [Properties] dialog, click [Customize]:

5. Optional: To print separator sheets on a specific paper, select a value for the [Input tray for separator pages] property. The paper in this tray is used to print all job separator sheets: header sheets, trailer sheets, and separator sheets with operator instructions.

59 2 Configuring the System

6. To enable the printer to print header or trailer sheets, set [Print job separator sheets (before)] or [Print job separator sheets (after)] to [Yes]. 7. Click [OK].

Configuring Printers to Use Papers

This topic explains how to configure TotalFlow PM printers and papers so that jobs print on the required paper. The process is the same for printers that use the Ricoh and EFI Fiery controller options.

These instructions apply to jobs submitted from TotalFlow MR or a similar program. By default, jobs submitted to hot folders or by the lpr command do not specify any paper properties, so they are automatically received and scheduled.

To configure the TotalFlow PM printer and print a job:

1. Make sure that the TotalFlow PM papers are defined correctly. For information, see Papers in TotalFlow PM and in Other Programs, p. 74. 2. Map the input trays for each Job Ticket printer or Passthrough printer to show the papers loaded in the printer device.

1) Use default papers wherever possible. The names of the default papers do not have to match the names in the printer paper catalog. For example, the paper loaded in [Tray 1] of the printer device might be called [Stand- ard] in the printer paper catalog. TotalFlow PM has no default paper called [Standard], but it does have one called [A4]. Both [Standard] and [A4] are white, A4 in size, and 80 grams per square meter in weight; and neither is preprinted, prepunched, textured, or coated. Specify [A4] paper in [Tray 1] of the TotalFlow PM printer. 2) If you cannot use a default paper, create a custom paper.

1. Copy the closest matching default paper, then change the properties that you need to customize. This ensures that all the properties needed to match job submissions from TotalFlow MR have values. 2. If you use a custom supported paper list, add the paper to the list of [Papers supported] papers list for each applicable printer. 3. Before you submit a job from TotalFlow MR to TotalFlow PM, compare the paper properties requested in the TotalFlow MR job ticket to the properties of the papers in the TotalFlow PM paper library. For every paper that the job ticket requests, there must be a TotalFlow PM paper with the equivalent property values. If you submit a job from TotalFlow MR that is to use a custom paper, make sure that you specify the non-default properties of the custom paper in the job ticket. 4. To schedule a job to a TotalFlow PM printer, make sure that the name of each paper requested in the job ticket matches the name of a paper that is either already mapped in a printer input tray or specified in a paper change that is scheduled for the printer. 5. If the job is not scheduled to print:

60 Creating Virtual Printers

1) Select the job and click [Jobs], then click [Move...]. Look at the [Move Job] dialog to see which property is preventing the job from being scheduled to the desired printer. 2) If the problem is a paper property, make sure that every paper name requested by the job is listed in the input paper tray setting for the printer.

Creating Virtual Printers

Virtual printers are the TotalFlow PM objects through which TotalFlow PM receives jobs.

To create a virtual printer:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Do either of these:

• To create a new virtual printer, make sure that no virtual printers are selected in the [Virtual Printers] pod. • To copy an existing virtual printer, select it in the [Virtual Printers] pod. The new virtual printer will have the same property values as the selected printer (except the [Name]) . 4. Click [Virtual Printers], and then [Add/Copy...].

You see the [Create Virtual Printer] dialog:

61 2 Configuring the System

• If the virtual printer receives jobs using the LPD protocol, limit the virtual printer name to 8 characters. Depending on the print command that you use, you might have to create a print queue on the sending system with the same name as the virtual printer. Some systems truncate print queue names to 8 characters. • If the virtual printer receives jobs in a hot folder, TotalFlow PM creates the directory that you specify as the [Folder path] if it does not already exist. 6. Click [OK].

7. To use the new virtual printer, click , the enable button, next to it.

62 Associating Virtual Printers with Printers

Associating Virtual Printers with Printers

A virtual printer must be associated with a printer to assign jobs to that printer. Operators and administrators can associate virtual printers with printers .

To associate a virtual printer with a printer, do any of these:

• Administrators can do this:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Drag the virtual printer graphic and drop it on the printer graphic. • Administrators can do this:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Select the virtual printer and click [Virtual Printers], then click [Associate with Printer...]. 4. In the [Assign Virtual Printer] dialog, select a printer and click [OK]. • Operators and administrators can do this:

1. Log in to TotalFlow PM as an operator or an administrator. 2. In the menu bar, click [Operations]. 3. On the [General] page of the [Properties for Virtual Printer] dialog, select a printer from the [Requested printer] drop-down list.

63 2 Configuring the System

4. Click [OK].

Setting Virtual Printer Defaults and Overrides for Job Properties

Operators and administrators can associate default and override values for job properties with a virtual printer.

When the virtual printer receives a job, the job uses the virtual printer defaults for properties that do not have a value. It uses the virtual printer overrides for all job properties instead of the values in the job ticket.

64 Setting Virtual Printer Defaults and Overrides for Job Properties

Be careful when you set overrides for a virtual printer that receives jobs from TotalFlow MR. If you set the wrong values, you can cause job errors.

The [Number of pages] property is an exception. If TotalFlow PM can determine the number of pages in the job, it uses the actual number even if you set an override.

To set virtual printer defaults and overrides for job properties:

1. Select the virtual printer and click [Virtual Printers], then click [Properties...].

You see the [Properties for Virtual Printer] dialog:

2. In the [Properties for Virtual Printer] dialog, click [Job properties...].

65 2 Configuring the System

You see the [Set Job Defaults and Overrides for Virtual Printer ]dialog:

If one of the values of the [Job submission type] property of the virtual printer is [TotalFlow applications], the [Finishing] page and the [Subset ]tool are not available. This prevents conflicts between the finishing options submitted with the job and the finishing options set by the virtual printer. 3. Click the page graphics to see different properties. 4. To see information about any of the properties:

1) Mouse over the property.

2) Click , the question mark button, next to the property name. 5. Enter or select values for any properties that you want to set. The lock icon next to the property name changes from gray to gold:

6. For each property that you set, click the lock icon to mark the value as a default or an override. The lock icon toggles between unlocked and locked images.

• , the unlocked lock, means that the value is a default.

66 Preparing for Job Submission

• , the locked lock, means that the value is an override. 7. Click [OK].

Preparing for Job Submission

You can submit jobs to TotalFlow PM using TotalFlow MR. You can also use such methods as hot folders or LPD. No matter which submission method you use, you must create a virtual printer to receive the input files.

Configuring to Submit Jobs from TotalFlow MR

Before you submit jobs from TotalFlow MR to TotalFlow PM, you must configure a virtual printer in TotalFlow PM and register it in TotalFlow MR.

To configure a virtual printer to receive jobs from TotalFlow MR:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Create a new virtual printer or configure an existing virtual printer to receive jobs from TotalFlow MR. Select [TotalFlow applications] as the value of the [Job submission type] property.

67 2 Configuring the System

4. Associate the virtual printer with a job ticket printer. 5. Make sure that the virtual printer is enabled. 6. In TotalFlow MR, register the virtual printer as a printer.

Configuring to Submit Jobs Using a Hot Folder

To submit jobs using FTP or file copy, you use the hot folder protocol.

To configure a virtual printer that uses the hot folder protocol:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration].

68 Configuring to Submit Jobs Using a Hot Folder

3. Create a new virtual printer or configure an existing virtual printer to receive jobs from a hot folder:

1) Select [Hot folder] as the value of the [Job submission type] property.

2) Enter the file path of the hot folder in the [Folder path] field. The default hot folder is install_drive:\aiw\aiw1\System\hf\virtual_print- er_name.

• Specify the full path name of the hot folder. • Make sure that the hot folder is empty. If there are files in it, TotalFlow PM tries to print them.

69 2 Configuring the System

3) If you plan to copy files to the hot folder from an FTP server, set the [Completion method] property on the [Hot folder] page. 4) Set the [Data for trigger] property to one or more regular expressions that identify printable input files. Separate multiple regular expressions with commas. For more information about regular expressions, see Regular Expressions, p. 190.

For example, if you print PDF and PostScript files, enter these regular expressions:

.*[Pp][Dd][Ff]$,.*[Pp][Ss]$ 4. Make sure that the virtual printer is enabled.

70 Configuring to Submit Jobs Using LPD

Configuring to Submit Jobs Using LPD

Before you can use the line printer daemon (LPD) protocol to submit jobs to TotalFlow PM, you must configure the virtual printers that receive the jobs and define the hosts that can use the LPD protocol to submit jobs to TotalFlow PM. You might also have to do some configuration tasks on these hosts.

To configure to use the LPD protocol:

1. Log in to TotalFlow PM as an administrator. 2. Stop any LPD processes that are running on the computer where TotalFlow PM is installed. LPD processes include the LPD Service and the TCP/IP print server, which run as Windows services. 3. Create a new virtual printer or configure an existing virtual printer to receive LPD jobs. Select [LPD] as the value of the [Job submission type] property.

71 2 Configuring the System

4. In the [Server] pod, click the [System] graphic.

You see the [Properties for Server] dialog:

72 Configuring to Submit Jobs Using LPD

5. Set the [Hosts allowed to submit LPD jobs] server property to specify the host names or IP addresses of the hosts that are allowed to submit jobs using the LPD protocol.

• Separate host names and IP addresses with semicolons. • You can use wild cards in host names and IP addresses (for example, *.acmeproducts. com or 192.*). A value of * means that all hosts are allowed to submit jobs. Values that contain only numbers, decimal points, and wild cards are compared to IP addresses. Val- ues that contain wild cards and at least one alphabetic character are compared to host names. An empty value means that no hosts are allowed to submit jobs. • The default is *. • If you are not using Domain Name Services (DNS), you must fully qualify the host name. For example: mathomhouse.micheldelving.org. 6. In TotalFlow PM, make sure that the virtual printer is enabled.

The virtual printer does not return status information in response to the lpq command.

73 2 Configuring the System

7. From a host system that you authorized in Step 5, submit jobs to TotalFlow PM. If errors occur, correct the errors that messages from the host system or TotalFlow PM identify.

Creating Papers

Papers represent the paper, envelopes, forms, labels, or transparencies that jobs are printed on. TotalFlow PM assigns each job to a printer that uses the papers that the job requires.

If a printer lets you export its paper catalog, your service representative can import the papers into TotalFlow PM. You can also create papers manually.

Papers in TotalFlow PM and in Other Programs

TotalFlow MR, TotalFlow PM, and the paper catalogs of some printers all define papers. This topic explains how TotalFlow PM papers correspond to the papers defined in TotalFlow MR and the printer paper catalog. Read this information before creating papers.

74 Creating Papers Manually

The same paper can have different names in TotalFlow MR, TotalFlow PM, and the paper catalog of the printer device. This does not matter if:

• The properties of the paper in the TotalFlow MR job ticket are the same as the properties of a paper defined in TotalFlow PM. To receive a job in TotalFlow PM, there must be a paper in the TotalFlow PM paper library whose properties match the paper properties that the job ticket requests. Not all the matches need to be exact. For example:

– The job ticket paper type [Stationery] matches the TotalFlow PM paper type [Plain]. – Any job ticket value matches a TotalFlow PM value of [Not set]. The name of the TotalFlow PM paper does not have to be the same as the name of the paper in the program that submits the job. This is important because TotalFlow MR can use the same paper name to refer to many different papers. For example, a paper called [Letter] might be the same as the TotalFlow PM [Letter] paper; but To- talFlow MR might also use [Letter] as the name of letter-size tab stock. In this case, TotalFlow PM substitutes the name of its own letter-size tab stock paper. • The name of the paper that a TotalFlow PM job requests is the same as the name of a paper available to the printer. To schedule a job to print in TotalFlow PM, the name of each paper that the job requests must be the same as the name of a paper that is either mapped in a printer input tray or specified in a paper change that is scheduled for the printer. This is the TotalFlow PM name for the paper. It does not have to be the same as the name of the paper in the paper catalog of the printer device. • The properties of the paper mapped to a TotalFlow PM printer input tray are the same as the properties of the corresponding paper in the paper catalog of the printer device.

Creating Papers Manually

You can create papers for TotalFlow PM manually.

Any paper that you create manually is not treated as a printer catalog paper.

To create a paper:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. Do either of these:

• To create a new paper, make sure that no papers are selected in the [Paper] pod.

75 2 Configuring the System

• To copy an existing paper, select it in the [Paper] pod. The new paper will have the same property values as the selected paper (except the [Paper name]) . 4. Click [Paper], and then [Add/Copy...].

You see the [Add Custom Paper] dialog:

If the paper represents a paper in a printer paper, see Paper Property Values, p. 185 for the correct values.

The [Width] must be less than or equal to the [Height]. 6. Click [OK].

Setting up Security

You can control access to TotalFlow PM with user names and passwords.

76 User Authorities

User Authorities

Each TotalFlow PM user has a level of authority based on job requirements.

TotalFlow PM provides [Administrator], [Operator], and [Monitor]authorities. Users with these authorities can do these tasks:

Page, pod, [Administra- Actiion or objject tor] [Operator] [Monitor] View [Operations] Yes Yes Yes page

[Queues] page Yes Yes Yes

[Configuration] Yes No No page

Change refresh [Queues] pod Yes Yes Yes interval View properties Printer Yes Yes No and log Virtual printer Yes Yes No

Server Yes No No Paper Yes No No

User Yes No No Job Yes Yes No View status Printer Yes Yes No Virtual printer Yes Yes No

Job Yes Yes No Change read/ Printer Yes Yes No write properties Virtual printer Yes Yes No

Server Yes No No Paper Yes No No

User Yes No No Job Yes Yes No Create Printer Yes No No Virtual printer Yes No No

77 2 Configuring the System

Page, pod, [Administra- Actiion or objject tor] [Operator] [Monitor] Paper Yes No No

User Yes No No Delete Printer Yes No No Virtual printer Yes No No

Paper Yes No No

User Yes No No Job Yes Yes No Export Printer Yes No No Virtual printer Yes No No

Paper Yes No No

User Yes No No Import Printer Yes No No Virtual printer Yes No No

Paper Yes No No

User Yes No No Enable Printer Yes Yes No Virtual printer Yes Yes No

Disable Printer Yes Yes No Virtual printer Yes Yes No

Associate with Virtual printer Yes Yes No printer

Set defaults and Virtual printer Yes Yes No overrides for job properties

Flush input files Virtual printer Yes Yes No

Map trays and Printer Yes Yes No paper

Show jobs Printer Yes Yes No

Show Web page Printer Yes Yes No

78 Creating Users

Page, pod, [Administra- Actiion or objject tor] [Operator] [Monitor] Create paper Printer Yes Yes No change

Assign to printer Job Yes Yes No

Change print Job Yes Yes No order Hold Job Yes Yes No Release Job Yes Yes No Print again Job Yes Yes No

Change User Yes Own password Own password password only only

Creating Users

Users must have a TotalFlow PM user name to access the system and to do TotalFlow PM actions. These user names are separate from Windows user names.

To create a user:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. In the [Users] pod, click [Users], and then [Add...].

You see the [Create User] dialog:

79 2 Configuring the System

4. Enter or select values for the required properties.

• User names are case-sensitive. • Passwords can be from 8 to 32 characters. They are case-sensitive and cannot include these characters: ' (apostrophe) < (less than) = (equals sign) > (greater than) ` (grave accent) | (vertical bar) ~ (tilde) [DEL] (Delete key) All non-printing characters 5. Click [OK].

Inform the user of the user name and password that you created. Users must change their passwords the first time they log in.

80 Setting a Password Expiration Counter

Setting a Password Expiration Counter

Administrators can set a limit on how long all passwords in the system can be used before they must be changed. The limit applies to all users.

To set a password expiration counter:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. In the [Server] pod, click the [System] graphic. 4. Click [Advanced].

You see the [Advanced] page of the [Properties for Server] dialog:

5. In the [Maximum password age before expiration] field, type the number of days a password can be used before it expires. 6. Click [OK].

81 2 Configuring the System

Setting an Auto Logout Timer

Administrators can set a limit on the time that users can be logged in without doing any actions. When users reach this limit, they are automatically logged out. The limit applies to all users.

• The auto logout timer does not affect login sessions that are in progress when you set it. It will apply to current users after they log out and log in again. • If you set the auto logout timer to a longer value than the refresh interval that a user sets for the [Queues] pod, that user is never automatically logged out because refreshing the [Queues] pod counts as activity.

To set an auto logout timer:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. In the [Server] pod, click the [System] graphic. 4. Click [Advanced].

You see the [Advanced] page of the [Properties for Server] dialog:

82 Copying Objects from One System to Another

5. In the [Auto logout timer (minutes)] field, enter the number of minutes that a user can be inactive before being automatically logged out. 6. Click [OK].

Copying Objects from One System to Another To duplicate objects from one TotalFlow PM system to another, you can export them from the original system and import them into the new system rather than recreating them manually. Administra- tors can export virtual printers, printers, , papers, and users.

Before you import a printer or virtual printer that has the same name as an existing object of the same type, you must make sure that the existing object is disabled. When you import the new object, the existing object is updated to match the new one.

To copy objects from one system to another:

1. On the source system:

1) Log in to TotalFlow PM as an administrator.

83 2 Configuring the System

2) In the menu bar, click [Configuration]. 3) In the [Server] pod, click [Server], and then [Export...].

You see a confirmation message. 4) Click [Yes].

You see the Select location for download dialog:

5) Navigate to the location where you want to save the properties of all defined objects except the server into a single XML file. The default name of this file is TotalFlow_PM_Export_yyyy_mm_dd_hh_mm_ss.xml. There is no leading zero when the month, day, hour, minute, or second is a single-digit value. 6) Optional: Enter a new name for the file. 7) Click [Save]. 2. On the target system:

1) Log in to TotalFlow PM as an administrator. 2) In the menu bar, click [Configuration]. 3) In the [Server] pod, click [Server], and then [Import...].

You see the [Import Objects] dialog:

84 Copying Objects from One System to Another

4) Click [Browse] and select the XML file that contains exported objects.

You see the objects in the file. By default, they are all selected:

In this example, printer ProC901 is marked with , the warning symbol, because a printer called ProC901 already exists on the target system. 5) Select the objects that you want to import. 6) Click [Import].

85 2 Configuring the System

Setting Server Properties

Server properties apply to the overall TotalFlow PM environment. Some of the properties apply to all the jobs that TotalFlow PM creates. Others apply to all users. Only administrators can set server properties.

To set server properties:

1. Log in to TotalFlow PM as an administrator. 2. In the menu bar, click [Configuration]. 3. In the [Server] pod, click the [System] graphic.

You see the [Properties for Server] dialog:

4. Enter or select values for the properties that you want to change. 5. Click [OK].

86 Changing the Log Schedule

Changing the Log Schedule

By default, old log information is moved to audit files and old audit files are deleted every day between midnight and 2:59 AM. You can change this time.

Logs contain messages issued in the last three days. After three days, the log information for objects other than jobs is moved to audit files in the install_drive:\aiw\aiw1\audit\ob- ject_type directory. However, job logs remain in the system as long as the job does. When the job is deleted, the log information is moved to the audit files.

Audit files remain in the system for 28 days and then are automatically deleted.

To change the time when log information is moved or deleted:

1. Open a Windows command prompt and change to the folder where TotalFlow PM is installed. 2. Enter this command: changeAuditTime.pl start_time end_time start_ Is the earliest hour when log information can be moved or deleted. This value time must be an integer between 0 and 23. end_time Is the beginning of the latest hour when log information can be moved or deleted. Moving and deletion can continue until 59 minutes past this hour. This value must be an integer between 0 and 23.

For example, to move and delete log information between 11:00 PM and 0:59 AM, enter this command: changeAuditTime.pl 23 0

Configuring Client Computers

Do the tasks in this section on every computer that accesses TotalFlow PM.

Preparing to Log in to TotalFlow PM

Each user needs this information to log in to TotalFlow PM.

Web browser configuration Users can access the login page from a Windows computer using a Web browser. Before they access the login page, users must customize certain settings for their Web browsers, such as the setting for cookies and active scripting, and install Adobe Flash Player and Adobe Reader. (Adobe Flash Player is integrated with Google Chrome.)

User login name and password Inform users of the login names and temporary passwords that you created for them. The users must change their passwords the first time they use the system.

87 2 Configuring the System

URL for the TotalFlow PM user interface TotalFlow PMTotalFlow PMTotalFlow PMThe URL that all users use to access the TotalFlow PM user interface is: http://hostname:15080/TFPM. The name of the computer where To- talFlow PM is installed is hostname.

Login authority Each user that you created has a set of actions that it is authorized to do based on the authority that you set for the user. Inform users about the types of actions they can do in the TotalFlow PM user interface.

Make sure that you inform your users about the HTML User's Guide and how they can access it. The URL for the User's Guide is: http://hostname:15888/help/index.jsp. The name of the computer where TotalFlow PM is installed is hostname. You can open the User's Guide using that address from anywhere in your network, even if you are not currently logged in to TotalFlow PM.

Configuring Internet Explorer and Installiing Adobe Flash Player and Adobe Reader

To access TotalFlow PM with Internet Explorer, you must configure the browser and install Adobe Flash Player and Adobe Reader.

This procedure shows how to configure Internet Explorer 8 on Windows 7. There are mi- nor differences in other releases of Internet Explorer and Windows.

To configure Internet Explorer:

1. Click [Tools], and then [Internet Options].

You see the [Internet Options] dialog. It is open to the [General] tab:

88 Configuring Internet Explorer and Installing Adobe Flash Player and Adobe Reader

2. Under [Browsing history], click [Settings].

You see the [Temporary Internet Files and History Settings] dialog. 3. Under [Check for newer versions of stored pages], select [Every time I visit the webpage] and click [OK]. 4. To change the language that TotalFlow PM uses for the user interface text and most of the messages that it issues:

1) Click [Languages] at the bottom of the [General] tab.

You see the [Language Preference] dialog. 2) Click Add....

You see the [Add Language] dialog. 3) Select your language and click [OK]. TotalFlow PM supports these languages:

• Dutch • English • French • German • Italian • Japanese

89 2 Configuring the System

• Spanish

If more than one locale is available for a language, for example, English (United Kingdom) [en-gb] and English (United States) [en-us], it does not matter which locale you choose. 4) In the [Language Preference] dialog, select your language and click [Move up] until it is the first entry in the list. 5) Click [OK]. 5. In the [Internet Options] dialog, click [Security].

You see the [Security] tab:

6. Select the [Internet] zone and click [Custom level].

You see the [Security Settings – Internet Zone] dialog. 7. Make sure that [Enable] is selected for [Allow META REFRESH] in the [Miscellaneous] section. 8. Make sure that [Enable] is selected for [Active scripting] in the Scripting section. 9. Click [OK]. 10.In the [Internet Options] dialog, click [OK]. 11. Download Adobe Flash Player from the Adobe Web site (http://www.adobe.com/) and install it.

90 Configuring Internet Explorer and Installing Adobe Flash Player and Adobe Reader

Follow the instructions on the Adobe Web site.

Because TotalFlow PM operates in 32-bit mode, you must install the 32-bit versions of the Web browser and Adobe Flash Player even if your operating system is 64-bit. 12.Download Adobe Reader from the Adobe Web site and install it. Follow the instructions on the Adobe Web site.

Adobe Reader is included in Adobe Acrobat. If you have installed Adobe Acrobat, you do not need to install Adobe Reader separately.

91 2 Configuring the System

Configuring Mozilla Firefox and Installing Adobe Flash Player and Adobe Reader

To access TotalFlow PM with Mozilla Firefox, you must configure the browser and install Adobe Flash Player and Adobe Reader

This procedure shows how to configure Firefox 13.0.1 on Windows 7. There are minor differences in other releases of Firefox and Windows.

To configure Mozilla Firefox:

1. Click [Firefox], and then [Options].

You see the [Options] dialog:

2. Click [Content]. Make sure that [Enable JavaScript] is selected. 3. To change the language that TotalFlow PM uses for the user interface:

1) In the [Languages] area, click [Choose...].

You see the [Languages] dialog. 2) Select your language from the drop-down list and click [Add].

92 Configuring Mozilla Firefox and Installing Adobe Flash Player and Adobe Reader

TotalFlow PM supports these languages:

• Dutch • English • French • German • Italian • Japanese • Spanish

If more than one locale is available for a language, for example, English\United Kingdom [en-gb] and English\United States [en-us], it does not matter which locale you choose. 3) Click [Move Up] until your language is the first entry in the list. 4) Click [OK]. 4. In the [Options] dialog, click [Privacy].

93 2 Configuring the System

5. In the [History] area, select [Remember history]. 6. Click [OK]. 7. Download Adobe Flash Player from the Adobe Web site (http://www.adobe.com/) and install it. Follow the instructions on the Adobe Web site.

Because TotalFlow PM operates in 32-bit mode, you must install the 32-bit versions of the Web browser and Adobe Flash Player even if your operating system is 64-bit. 8. Download Adobe Reader from the Adobe Web site and install it. Follow the instructions on the Adobe Web site.

Adobe Reader is included in Adobe Acrobat. If you have installed Adobe Acrobat, you do not need to install Adobe Reader separately.

94 Configuring Google Chrome and Installing Adobe Reader

Configuring Googlle Chrome and Installling Adobe Reader

To access TotalFlow PM with Google Chrome, you must configure the browser and install Adobe Reader. Adobe Flash Player is integrated with Chrome, so you do not need to install it separately.

To configure Google Chrome:

1. Click , the configuration icon, and then click [Settings].

You see the [Settings] dialog:

2. Click [Show advanced settings...]. 3. Scroll down to [Privacy] and click [Content settings...].

You see the [Content settings] dialog:

95 2 Configuring the System

4. Under [Cookies], clear the [Block third-party cookies and site data] check box. 5. Under [JavaScript], select [Allow all sites to run JavaScript (recommended)]. 6. Scroll down and clock [OK]. 7. To change the language that TotalFlow PM uses for the user interface:

1) Scroll down to the [Languages] area of the [Settings] dialog and click [Languages and spell-checker settings...].

You see the [Languages] dialog:

96 Configuring Google Chrome and Installing Adobe Reader

2) Click [Add]. 3) Select your language from the drop-down list and click [OK]. TotalFlow PM supports these languages:

• Dutch • English • French • German • Italian • Japanese • Spanish

If more than one locale is available for a language, for example, English and Eng- lish (United States), it does not matter which locale you choose. 4) Drag your language to the top of the list and click [OK]. 8. Download Adobe Reader from the Adobe Web site (http://www.adobe.com/) and install it. Follow the instructions on the Adobe Web site.

97 2 Configuring the System

Adobe Reader is included in Adobe Acrobat. If you have installed Adobe Acrobat, you do not need to install Adobe Reader separately.

98 Customizing the User Interface

Customizing the User Interface

The TotalFlow PM user interface lets you change the size, location, and contents of pods to display the information you need.

It also lets you change how often the [Queues] pod is refreshed. You can view the user interface in high contrast mode for ease of reading.

Changing the layout of a page

In the [Operations] and [Configuration] pages of the TotalFlow PM user interface, you can move pods to different positions, or close and reopen them to hide and show their contents. In all pages, you can maximize pods to fill the browser window and restore them to normal size, or you can change their relative size.

• To expand a pod to fill the entire page, click , the maximize button, or double-click the title bar of the pod.

You cannot maximize the [Summary] pod.

• To return to the previous view, click , the restore button.

• To close a pod, click , the exit button.

In the [Queues] page, you cannot close pods. • To open a pod, click [Pods] in the menu bar, then click the name of the pod.

In the [Queues] page, you cannot open pods.

If a pod is already open, you cannot open another pod of the same type, except for the [Jobs] pod. • To move a pod up, down, left, or right in the page, drag and drop it to a new position.

In the [Operations] page, you can move pods up and down, but not left and right.

In the [Queues] page, you cannot move pods.

You cannot move the [Summary] pod. • To resize pods, drag and drop the border between them to a new position.

You cannot resize the [Summary] pod.

99 2 Configuring the System

Displaying your favorite objects

In the [Printers], [Virtual Printers], [Paper], and [Users] pods, you can mark the objects that you work with frequently. Then you can customize these pods to show only these objects. You can also customize the [Queues] pod to show only your favorite printers.

• Click , the add to favorites button, next to an object to mark it as a favorite.

• Click , the remove from favorites button, next to a favorite object to unmark it.

• Click , the show favorites button, in the title bar of a pod to show only your favorite objects.

• Click , the show all button, in the title bar of a pod to show all defined objects.

Grouping and sorting objects

You can group virtual printers, jobs, papers, and users in a pod by their properties. Within a group, you can sort them by property or by name. For example, you can group jobs by customer and sort each customer's jobs by progress.

1. To group jobs, make sure that the graphic view of the [Jobs] pod is showing. 2. To group objects, click [View], and then [Group by], in the title bar of the pod, then click the property that you want to group by. To group all objects in one group, click [View], and then [Group by], and then [All]. 3. To sort objects in the graphic view of a pod, click [View], and then [Sort by], then click the property that you want to sort by. 4. To set the sort order, click [View], and then [Sort by], and then [Ascending] or [Descending]. 5. To sort jobs in the grid view of the [Jobs] pod, click the heading of the column that you want to sort by. Click it again to reverse the sort order.

Changing the displayed object properties

You can change the properties that you see in the [Printers], [Virtual Printers], [Jobs], [Paper], and [Users] pods.

To change these properties:

1. In the title bar of the pod, click [View], and then [Choose Details...].

The [Choose Details] dialog shows a different set of properties for each object type. This example shows the properties for printers:

100 Changing the view of the [Jobs] pod

2. To set the maximum number of properties to show, select a value in [Number of properties to show in graphic view:].

• If you set the maximum number to 0, you can see more jobs in the graphic view of the [Jobs] pod without scrolling. • The maximum number does not limit the number of properties in the grid view of the [Jobs] pod.

3. To add a property to the list of properties to show, select it in [All properties] and click , the add button. 4. To move a property up or down in the list of properties to show, select it in [Selected proper-

ties] and click , the move up button, or , the move down button. Properties are shown in the order that you list them, up to the maximum number. 5. To remove a property from the list of properties to show, select it in [Selected properties] and

click , the remove button. 6. Click [OK].

Changing the view of the [Jobs] pod

You can show jobs either in graphic view or in grid view.

• To show a graphic for each job, click [View], and then [Graphic].

101 2 Configuring the System

The graphic view lets you group jobs, but it shows only a limited number of job properties. • To show a table of job information, click [View], and then [Grid].

The grid view shows as many job properties as you want, but it does not let you group jobs.

Changing grid columns in the [Jobs] pod

You can customize the columns of the grid view of the [Jobs] pod. You can change the width of columns, add or remove columns, and reorder columns.

• To change the width of columns, drag and drop the separator between two column headings to a new position. • To add columns to the grid or to remove columns from the grid:

1. Click [View], and then [Choose Details...]. 2. In the [Choose Details] dialog, add properties to the [Selected properties] list or remove properties from it. The grid shows a column for each property in the list, no matter how many you select. • To change the order of columns, do one of these:

– In the [Choose Details] dialog, move properties up or down in the [Selected properties] properties list. The properties at the top of the list are at the left of the grid. – Drag and drop a column into a new position.

102 Filtering the [Jobs] pod

Filltering the [Jobs] pod

You can control the jobs that are displayed in the [Jobs] pod by defining a filter. You can filter for values such as [Job name], [Requested printer], and [Status].

To set a user-defined filter:

1. To filter for a specific value of a single job property:

1) In the list in the center of the title bar of the [Jobs] pod, select the name of the property that you want to filter by. 2) In the text field next to the list, enter the value that you want to match.

The [Jobs] pod shows only jobs that have the value that you entered for that property.

If you entered a text string, it matches job values that contain the text string. For example, a matches a, abc, bca, cab, and so on.

2. To remove a single filter, select [No search conditions] in the list in the center of the title bar of the Jobs pod. 3. To filter by up to three properties or to select a comparison operator:

1) In the list in the center of the title bar of the [Jobs] pod, select [Advanced...].

You see the [Search] dialog:

2) In [Property], select the name of a property that you want to filter by. 3) In [Comparison], select a comparison operator. The list of operators depends on the type of values that the selected job property can have:

Numeric vallues, includiing Enumerated dates and Operator vallues times Other vallues [Equal to] Yes Yes

[Not equal to] Yes

103 2 Configuring the System

Numeric vallues, includiing Enumerated dates and Operator vallues times Other vallues [Less than] Yes

[Greater than] Yes

[Contains] Yes

[Does not contain] Yes

[Not set] Yes Yes

4) In [Value], enter or select the value that you want to match. 5) Click [Apply search]. 6) To set more filters:

1. Click , the expand button. You see two more sets of [Property], [Comparison], and [Value] fields:

2. Select one or both sets of fields and enter or select values for them. 3. Click [Apply search]. The additional filters are appended to the first filter with AND operators. 4. To remove an additional filter, clear the check box next to it and click [Apply search]. 4. To remove all filters, click [Remove search].

Changing the scale of the [Queues] pod

You can zoom in to the [Queues] pod to focus on the next jobs that will print or zoom out to see a long queue of assigned jobs.

To change the scale of the [Queues] pod:

1. Adjust the slider in the title bar:

104 Changing the refresh interval for the [Queues] pod

2. Move the slider right to show more jobs at a smaller size. Move it left to show fewer jobs at a larger size.

Changing the refresh interval for the [Queues] pod

TotalFlow PM automatically refreshes the job and printer information in the [Queues] pod at regular intervals. You can set the length of the interval for your own login sessions.

If you set the refresh interval to a shorter value than the [Auto logout timer (minutes)] server property, you are never automatically logged out because refreshing the [Queues] pod counts as activity.

To change the refresh interval:

1. In the menu bar, click [Queues]. 2. In the [Queues] pod, click [Queues], and then [Change Refresh Interval...].

You see the [Queues Pod Refresh] dialog:

3. Enter the length of the refresh interval in minutes. 4. Click [OK].

Changing the font size

You can make the fonts in the TotalFlow PM user interface larger or smaller. Larger fonts are easier to read. Smaller fonts fit more text in the same space.

If you make the fonts very large, the text might become so large that it does not fit in the space allowed and you cannot read it.

• To increase the font size, press [Ctrl]+[+]. • To reduce the font size, press [Ctrl]+[−]. • To reset the fonts to the default size, press [Ctrl]+[0].

105 2 Configuring the System

Turning high contrast on and off

As an option, you can view the TotalFlow PM user interface in high contrast. High contrast makes it easier to see icons and read text.

To turn high contrast on or off:

1. Press [Ctrl]+[Alt]+[Shift]+[P].

106 3. Managing System Objects

♦ Viewing and Changing Properties ♦ Viewing Status ♦ Viewing Logs ♦ Enabling Virtual Printers and Printers ♦ Disabling Virtual Printers and Printers ♦ Deleting Objects ♦ Managing Virtual Printers ♦ Managing Printers

TotalFlow PM includes a variety of objects that you might need to work with, including a server, virtual printers, printers, , papers, users, and jobs.

Viewing and Changing Properties

The properties of an object are attributes such as the object name, the length and width of a paper, the size, priority, and number of copies of a job, the paper and finishing options that a printer supports, etc.

Administrators can view the properties of all objects (server, virtual printers, printers, papers, and jobs) and change the read/write properties of all objects. Operators can view the properties of printers, virtual printers, and jobs, and they can change the read/write properties of these objects. Monitors can view the properties of printers, virtual printers, and jobs, but they cannot change any properties of these objects.

You cannot change the properties of a paper that was automatically created to correspond to a paper in the Kurofune paper catalog.

To view or change the properties of an object:

1. In the object pod, do one of these:

• Click the object graphic. • Select the object, then click the object menu, then [Properties...].

You see the [Properties] dialog. This example shows the [Properties for Job Ticket Printer] dialog:

107 3 Managing System Objects

2. Click the page graphics to see different properties. 3. To see on-screen balloon help for any of the properties:

1) Mouse over the property.

2) Click , the question mark button, next to the property name. 4. Enter or select new values for any properties that you want to change. 5. Click [OK].

For printer and virtual printer updates to take effect, TotalFlow PM disables the printer or virtual printer, then enables it automatically.

Viewing Status

Operators and administrators can view the status of a printer, virtual printer, or job.

• For a printer, status information includes whether it is enabled, the most recent message about the printer, and information returned by SNMP, such as the paper level in the input trays.

108 Viewing Status

• For a virtual printer, status information includes whether it is enabled and the number of input files waiting. • For a job, status information includes its progress category and whether it is in error.

No print status information is available about jobs that have been sent to Pass- through printers until the printer command returns a return code.

To view the status of an object:

1. In the object pod, do one of these:

• For printers and jobs:

1) Select the object, then click the object menu, and then [Status...]. You see the [Status] dialog. This example shows the [Status for Printer] dialog:

2) Click the page graphics to see different status properties. • For virtual printers:

109 3 Managing System Objects

1) Click the virtual printer graphic. You see the [Properties for Virtual Printer] dialog.

2) Click , the status graphic, to see the [Status] page:

2. To see information about any of the status properties:

1) Mouse over the property.

2) Click , the question mark button, next to the property name.

110 Viewing Logs

Viewing Logs

Each TotalFlow PM object has a log that contains messages about the operations on the object, such as property changes. For jobs, the log also includes messages about its progress through To- talFlow PM. If processing errors occur, error messages describe the errors.

Operators and administrators can view the logs for virtual printers, printers, and jobs. Administra- tors can view the logs for the server, papers, and users.

There is no size limit for logs.

To view the log for an object:

1. In the object pod, select the object, then click the object menu, then click [Log...].

You see the object log. It shows messages that were issued in the last three days. This example shows a job log:

2. If the text of a message is truncated, mouse over the message entry.

You see the complete text of the message in a separate window. 3. To sort the messages by message type or by another column, click the column heading. Click once to sort in ascending order. Click twice to sort in descending order. 4. To change how and what you see in the log, change these fields and click [Refresh]:

[Issued within:] The default is that you see messages that TotalFlow PM has issued for the object in the last three days. To select a different time period, use the drop-down list for this field and its associated radio buttons.

111 3 Managing System Objects

[Type:] The default is that you see messages of the type [Messages]. To select a different type of information, use the drop-down list for this field. 5. To see messages issued after you opened the log, click [Refresh]. 6. To save the log as a text file:

1) Click [Export].

You see the Select location for download dialog:

2) Specify the file name and location of the log. Specify the file type as .csv. 3) Click [Save].

To edit an exported log file, use an editor that supports UTF-8.

Enabling Virtual Printers and Printers

Enabling an object makes it available to TotalFlow PM. Operators and administrators can enable virtual printers and printers.

A virtual printer can receive input files if it is disabled, but it must be enabled to create TotalFlow PM jobs and send those jobs for further processing.

112 Disabling Virtual Printers and Printers

To enable an object, do one of these:

• Mouse over the object and click , the enable button. • Select the object, then click the object menu, then click [Enable].

The status indicator changes from blue to green.

Disabling Virtual Printers and Printers

Disabling an object makes it unavailable to TotalFlow PM. Operators and administrators can disable virtual printers and printers.

A virtual printer can receive input files if it is disabled, but it must be enabled to create TotalFlow PM jobs and send those jobs for further processing.

Jobs that are already assigned to a disabled printer still print on it.

To disable an object, do one of these:

• Mouse over the object and click , the disable button. • Select the object, then click the object menu, then click [Disable].

The status indicator changes from green to blue.

Deleting Objects

Administrators can delete a virtual printer, printer, paper, or user that is no longer needed. Opera- tors and administrators can delete jobs.

Before you delete a virtual printer, make sure that all jobs that were submitted to the virtual printer have been deleted. Even if a job has gone to the printer, while it remains in the system you cannot delete the virtual printer. Deleting a virtual printer deletes the hot folder associated with it if the hot folder is empty. If there are any input files in the hot folder, the hot folder is not deleted.

Before you delete a printer, make sure that:

• No jobs have been sent to the printer. • No virtual printer job property default or override values specify the printer as [Requested printer].

Before you delete a paper, make sure that the paper is not specified in the paper map or in a paper change for any printer.

Deleting a job stops all further job processing and removes it from the system. Jobs can be deleted at any time and in any status.

To delete an object:

113 3 Managing System Objects

1. Select the object, then click the object menu, then click [Delete...].

You see a confirmation message. 2. Click [Yes].

When you delete a paper or printer, TotalFlow PM changes the value of the applicable job property for any existing job that requests it to [Not set]. You must specify a different printer for jobs that re- quest a deleted printer before TotalFlow PM can print them.

Deleting objects that existing jobs use does not always prevent those jobs from printing.

Managing Virtual Printers

You can do some tasks only to virtual printers.

Flushing Input Files

Operators and administrators can remove all input files from a virtual printer. This is called flushing. Do this when there are errors in the input files.

To flush input files:

1. In the [Virtual Printers] pod, select the virtual printer. 2. Click [Virtual Printers], and then [Flush input files...].

You see a confirmation message. 3. Click [Yes].

Managing Printers

You can do some tasks only to printers.

Mapping Trays and Paper for a Printer

A paper map shows a printer's input trays and the paper that is loaded in each tray. Operators and administrators can create and update paper maps.

To create or update a paper map for a printer:

1. Do one of these:

114 Mapping Trays and Paper for a Printer

• In the [Printers] pod, select the printer and click [Printers], and then [Input Tray Settings...]. • In the [Queues] pod:

1) Click the printer to open the [Printer] dialog:

2) Click [Input tray settings...].

You see the [Input Tray Settings] dialog:

2. Do one of these:

115 3 Managing System Objects

• To have SNMP report which input trays are installed on the printer and show only those trays, clear the [Set Input Trays Manually] check box. • To show all input trays that the printer supports and specify which input trays are installed manually, check the [Set Input Trays Manually] check box. 3. For each input tray listed in the [Tray] column:

1) If you are setting input trays manually, click the [Enabled] column. From the drop-down list, select [Yes] if the tray is installed or [No] if it is not installed. 2) If the tray is installed and contains paper, click the [Paper] column. From the drop-down list, select the paper that is loaded in the input tray. 4. Click [OK].

Showing the Jobs Assigned to a Printer

Operators and administrators can show all the jobs that are assigned to a specific printer.

To open a [Jobs] pod that shows only the jobs that are assigned to a printer:

1. In the menu bar, click [Operations]. 2. In the [Printers] pod, mouse over the printer. If the printer that you are looking for is not in the list, you might be looking at only your favorite

printers. Click , the show all button, in the title bar of the Printers pod to see all the printers.

3. Click , the show jobs button, next to the printer.

Showing the Web Page for a Printer

Operators and administrators can go directly from TotalFlow PM to the Web page for a printer. The information on the Web page varies by printer model.

To show the Web page for a printer:

1. In the [Printers] pod, select the printer. 2. Click [Printers], and then [Show Printer Web Page...].

116 Creating a Paper Change for a Printer

Creating a Paper Change for a Printer

When you plan to change the paper in a printer, create a paper change in the queue for that printer.

TotalFlow PM assigns jobs to the printer before or after the paper change, depending on the papers that they use. When all the jobs that use the old paper have printed, the operator sees a message with instructions to change the paper, like this:

As an option, the printer can print these instructions on a separator page.

To print the operator instructions:

• Passthrough printers must have a value for the [Command for operator instructions] property. • To print the operator instructions on a specific paper, the printer must have a value for the [In- put tray for separator pages] property.

To create a paper change for a printer:

1. In the menu bar, click [Queues]. 2. In the [Queues] pod, do one of these:

• Drag , the change paper icon, to the place in a printer queue where you want to create the paper change.

• Click , the change paper icon.

You see the [Paper Change Instructions] dialog:

117 3 Managing System Objects

3. If you dragged the change paper icon to the print queue, values are already entered. If you clicked the change paper icon, do these steps:

1) In the [Printer] list, select the printer for which you want to create the paper change. 2) Specify when to create the paper change:

• If no other paper changes have been created for the printer, or if you want to create the paper change after all other paper changes, click [After all jobs and paper changes]. • If you want to create the paper change before another paper change, click [Before] and select the other paper change in the [Paper change] list. 4. Click [Next].

You see the second page of the [Paper Change Instructions] dialog:

118 Creating a Paper Change for a Printer

5. Enter a name for the paper change in [Name]; for example, T4 Letter to A4. 6. Select the input tray that you want to change.

You see a drop-down list in the [After] column. 7. Select the name of the new paper that you want to load in the input tray. 8. Enter a message to the operator in [Show message]; for example, Load glossy side up. 9. Optional: To save the message to the operator in a PDF file and print this file on a separator sheet, click [Print separator sheet].

The separator page does not print if the printer is a Passthrough printer and its [Command for operator instructions] property is not set to a valid print command. 10.Click [Finish].

You see a confirmation dialog that summarizes the paper change 11. Click [OK].

When you see the Paper Change message, change the paper and update the paper map. When the paper map shows the new paper, the paper change is deleted.

119

4. Working with Jobs

♦ Submitting Jobs from TotalFlow MR ♦ Finding Jobs in TotalFlow PM ♦ Viewing and Changing Job Information ♦ Starting, Moving, Suspending, and Resuming Jobs

You can manage jobs and their progress through TotalFlow PM processing using the [Jobs] pod and the [Queues] pod of the TotalFlow PM user interface.

Through the user interface, you can do a variety of tasks.

Submitting Jobs from TotalFlow MR

You can use TotalFlow MR to submit jobs to a virtual printer. With each job, TotalFlow MR submits a job ticket. The job ticket contains information about the job that is used to set job properties.

To submit a job from TotalFlow MR to a TotalFlow PM virtual printer:

1. Make sure that the virtual printer is configured in TotalFlow PM. 2. Make sure that the virtual printer is registered as a printer in TotalFlow MR. 3. In TotalFlow MR, create a job. 4. In the [Printer] drop-down list in the [Job Edit] dialog, select the virtual printer. 5. Edit the job. 6. Click [Output Type/Settings]. 7. In [Printing], select [Normal print] or [Hold print].

8. Click , the start button.

Finding Jobs in TotalFlow PM

Jobs that have been created by virtual printers and that have entered TotalFlow PM are displayed in the [Jobs] pod. Jobs in the [Waiting to print] progress category and the [Sent to printer] progress category are also displayed in the [Queues] pod.

To find a job in the system:

• If you know the name, job ID, or other information about the job, do any of these:

– Sort the [Jobs] pod by the appropriate property. – Filter the [Jobs] pod by the appropriate property. – Search the [Queues] pod by the appropriate property. • If you know that the job is assigned to a specific printer, show the jobs that are assigned to that printer.

121 4 Working with Jobs

Searching for Jobs in the [Queues] Pod

You can find jobs in the [Waiting to print] and [Sent to printer] progress categories by using the search function of the [Queues] pod. You can search by values such as [Job name], [Customer], and [Status].

To search for jobs in the [Queues] pod:

1. In the title bar of the [Queues] pod, click , the search job button.

You see the [Find Job] dialog:

2. In the [Property] field, select the name of a job property. 3. In [Comparison], select a comparison operator. The list of operators depends on the on the type of values that the selected job property can have:

Numeriic values, iinclluding Enumerated dates and Operator vallues tiimes Other values [Equal to] Yes Yes

[Not equal to] Yes

[Less than] Yes

[Greater than] Yes

[Contains] Yes

[Does not contain] Yes

[Not set] Yes Yes

4. In the [Value] field, enter or select the value that you want to match. 5. To set more search criteria:

122 Viewing and Changing Job Information

1) Click , the expand button.

You see two more sets of [Property], [Comparison], and [Value] fields:

2) Select one or both sets of fields and enter or select values for them.

The additional search criteria are appended to the first search criterion with AND operators. 6. Click [Find next].

Viewing and Changing Job Information

You can view various information about jobs in TotalFlow PM, including their status, properties, and log information.

Operators and administrators can change properties for the entire job or for selected pages.

Changing Job Properties

The [Job Properties] section contains these settings:

• [General] settings • [Paper] settings • [Layout] settings • [Print] settings • [Finishing] settings • [Color] settings

Each setting shows an icon that indicates the current values. Open each setting to see and configure the settings. You can open one setting at a time.

123 4 Working with Jobs

An error is displayed when a job that contains settings exceeding the capacity of the units is sent to the printer. Refer to the device operation manual and configure the appropriate settings before printing the job.

Changing [General] settings

This section lets you see and edit basic information about the job ticket.

[Job name] Specifies the name of the job. Enter up to 255 characters (bytes). Default values:

• When you submit a job from TotalFlow MR, the default value is the file name without any extension. • When you submit a job using the LPR protocol, the default value is the file name together with the path specified when the job is submitted. • When you submit a job from a hot folder, the default value is the job name.

124 Changing [General] settings

[Description] Describes the job Type a short description of the job you are creating or modifying. Enter up to 1023 characters (bytes). If no initial value is set, the field is empty.

[ID from submitter] Specifies the ID of the job set by the submitter. When you submit a job from TotalFlow MR, the default value is the ID set by TotalFlow MR. When you submit a job from a device other than TotalFlow MR, the field is empty. This field is read-only.

[Customer] Specifies the customer associated with this job. Enter a name to identify the customer to whom this job belongs. You can enter up to 255 characters (bytes). If no initial value is set, the field is empty.

[Input data format] Specifies the input data format of the print file. Select the input data format that matches your print file. Default values:

• When you submit the job from TotalFlow MR, the default value is [PDF]. • When a job is submitted from other devices, the default value is [Not set]. The values are set in this order:

1. If the job ticket has a default value set in the virtual printer, that value is displayed. 2. If the job ticket contains a value, the value set in the virtual printer is overwritten by the value set in the job ticket. 3. The default value set in the virtual printer overrides the value set in the job ticket. This field is read-only when the job is edited. If the job is sent to a virtual printer, this field is editable.

125 4 Working with Jobs

[Number of pages] Identifies the number of pages in the print file. If the [Not set] box is checked, the number of pages in the print file is unknown and the [Last page] setting is used to determine how many pages to display. To enter the number of pages, clear the [Not set] check box. If you set the number of pages, make sure that the number of pages set matches the actual number of pages in the print file so that all the pages are displayed. When the job contains a PDF file, you do not need to mention the number of pages. The maximum number of pages you can set for a job is 32767 pages.

[Banner page information] Specifies information to print on the banner page for this job. If a banner page is printed for a job, the information entered in this field is printed on that banner page. You can enter up to 1024 characters (bytes).

[Special instructions] Specifies special instructions for processing this job. Enter up to 1024 characters (bytes). If no initial value is set, the field is empty.

[Notes 1] Notes for the job Add any notes or observations for the job. You can enter up to 255 characters (bytes).

[Notes 2] Notes for the job Add any notes or observations for the job. You can enter up to 255 characters (bytes).

126 Changing [Paper] settings

Changing [Paper] settings

This section lets you see information about the paper selected for the job.

[Name] Specifies the name for the paper. The available paper is sorted by name. To open or close the [Paper Library], select [More...] from the drop-down list. The paper settings cannot be changed when [Not set] is selected. The paper used in the previous job is available for display only.

Check if the selected paper is available in the printer tray.

127 4 Working with Jobs

[Input tray] Specifies the input tray to pull the paper from. The drop-down list shows all input trays available on your printer. You can also select the input trays defined in a job ticket. If one of the values turns red and an unsupported image is displayed to the left, your printer does not support this value or the printer device is changed. The default value is [Not set]. Selecting [Not set] or [Auto tray select] result in the same output.

• Some printer models ignore the input tray unless automatic tray switching is set to off on the printer. • With some printers, the input tray selection has priority over other media attributes. • Interposer trays are used to insert pre-printed forms into the output. The paper pulled from interposer trays does not go through the print path, so it cannot be printed on.

[Description] Indicates a short description to help distinguish papers that have similar characteristics.

[Size] Indicates the paper size currently in use. The size is expressed in inches, millimeters or points. Changing the paper size does not adjust the printing position as well as it does not resize the image size to apply the changed paper size. When you change the paper size:

• The job is printed on the paper which size you specify. • The image size is the same as the original image size. • The reference position of the printed image is adjusted to the lower left side of the paper. If you want to change the paper size as well as the image size in the original, change them with TotalFlow MR and then resend them to TotalFlow PM.

[Type] Indicates the paper type required for the job.

[Weight] Indicates the weight of the paper in grams per square meter (gsm).

[Color] Indicates the color of the paper.

[Set count] Indicates the count of paper in the set. It enables the printer to eject unused forms in a set and to recover properly from paper jams.

128 Changing [Paper] settings

[Opacity] Indicates the opacity of the paper. The opacity can be [Not set], [Opaque], [Translucent], or [Transparent].

[Stock] Indicates the stock. The values can be [Not Set], [Bond], or [Cover].

[Recycled content (%)] Indicates the percentage of recycled content in the paper.

[Preprinted] Indicates whether the paper is preprinted. If the value is [Yes], the paper has been printed in advance.

[Prepunched] Indicates whether the paper is prepunched. If the value is [Yes], the paper has been punched in advance.

[Texture] Indicates the texture of the paper.

[Coating (front side)] Indicates the coating for the front side of the paper. Various coating options are displayed, such as [High glossy], [Matted], and [Satin].

[Print side] Indicates which sides of the paper are printable. The values displayed for the [Print side] field are: [Not set], [Both sides], [Front side], [Back side], and [No sides ].

129 4 Working with Jobs

Changing [Layout] settings

The [Layout] settings let you describe how you want the pages to be laid out in your print job.

To change the [Layout] settings:

1. Click [Layout] in the [Job Properties] section. 2. Make the necessary adjustments to the sections.

[Orientation] Specifies the layout position to view the print file. You can change the page orientation to view from portrait to landscape. Depending on the contents of the page, you might need to switch from one page orientation to another. The finished width and height are set according to the orientation settings. Make sure to check these settings before printing the job. Select the option that matches the orientation of your print file from the drop-down list:

[Not set] (default) No page orientation is set.

[Portrait] Select a vertical layout of the page.

[Landscape] Select a horizontal layout of the page.

130 Changing [Layout] settings

[Printing side] Specifies which sides of the sheet to print on, and which edge to flip when printing on the back side. Select one of these options available on your printer:

[Not set] (default) No printing side is defined. The job prints on the front side.

[Front side (1 sided)] Prints on the front side of the sheet.

[Both sides (2 sided), flip on long edge] In [Portrait] mode, prints on both sides of the sheet, with the text continuing on the back side of the sheet with the same orientation. In [Landscape] mode, prints on both sides of the sheet. The back side of each sheet is upside down with respect to the front side of the sheet.

[Both sides (2 sided), flip on short edge] In [Portrait] mode, prints on both sides of the sheet. The back side of each sheet is upside down with respect to the front side of the sheet. In [Landscape] mode, prints on both sides of the sheet, with the text continuing on the back side of the sheet with the same orientation.

When the [Printing side] values are changed from [Front side (1 sided)] to [Both sides (2 sided)] and from [Both sides (2 sided)] to [Front side (1 sided)], the crop mark might not be printed even when the crop mark is set in the job.

If you change this value, we recommend you verify the displayed results of your change before printing your job. The value selected might conflict with the value set in the job, such as described in these examples:

• The binding value defined in the job is [2-staple at center] and you set the [Printing side] to [Both sides (2 sided), flip on long edge]. • The printing sides value defined in the job is [Front side (1 sided)] and you set the [Printing side] to [Both sides (2 sided)] values. • The margin or the binding margin values defined in the job are not compatible with one of the values set.

131 4 Working with Jobs

Changing [Priint] settings

The [Print] settings let you see and edit the print settings for the job. The [Print] setting icon indicates whether there are multiple copies.

When you set the [Print] options, the layout is not modified. The printed job might appear different from the preview.

To change the [Print] settings:

1. Click [Print] in the [Job Properties] section. 2. Make the necessary adjustments to the sections.

132 Changing [Print] settings

[Print mode] Specifies the print mode of the job. Select the print modes available:

[Normal print] The job is printed.

[Hold print] The job is held until it is manually released to print.

[Hold until] The job is held until the date and time selected, at which point the job is printed.

[Print and hold] The job is printed, and then held until it is manually released to print again.

[Copies] Specifies the number of job copies to print. You can specify the number of copies you need to print in the [Copies] field. Use the arrows to increase or decrease the number of copies, or enter the desired number of copies. You can set copies from 1 to the maximum the device supports. See the printer's documentation for more details. The default value is 1.

[Collate] Specifies how to collate the copies of the job in the bin when you are printing more than one copy. The page order on the preview might not be the same with the printing result, when the imposition value of the job is [Magazine] or [Mini book]. Select one of these options:

[Not set] No collate option is selected.

[Collate] Select this option to sort all the pages of the first copy in the bin, followed by all the pages of the second copy, and so on until all the copies of the job have been sorted in the bin.

[Do not collate] Select this option to sort all the copies of the first page in the bin, followed by all the copies of the second page, and so on until all the pages in the job have been sorted in the bin.

133 4 Working with Jobs

[Eject output] Specifies whether the output is ejected face-down or face-up in the output tray. Select the eject output options available on your printer:

[Not set] No eject output option is selected.

[Face-down] Select this option to eject each sheet face down in the output tray.

[Face-up] elect this option to eject each sheet face up in the output tray.

The [Face-up] option is the equivalent of reverse order printing when [Printing side] is set to print on [Front side (1 sided)].

[Priority] Specifies the priority of the job. To set the priority of the job, clear the [Not set] check box. You can set the priority of the job by specifying a number representing the scheduling priority for the job. You can enter a value from 1–100. The lesser the number you enter, the higher is the priority for the job. If the [Not set] check box is selected, it automatically sets no priority for the job. The default value is [Not set].

[Store] Specifies whether the job should be stored, and, if so, for how long. Select the options available:

[Store indefinitely] The job is stored for an indefinite period of time.

[Store for] (default) The job is stored for the number of days and hours selected. The default value is [3 days].

[Do not store] The job is not stored.

134 Changing [Finishing] settings

Changing [Finishing] settiings

The [Finishing] settings let you see and edit the finishing for the job.

When you send a job with the imposition set to [Magazine] or [Mini book] from TotalFlow MR to a TotalFlow PM virtual printer, make sure to move the job to a printer that supports these finishing options. An error occurs when the job is moved between the printer which is connected with the EFI Fiery controller and the printer which is not connected with the Fiery controller.

The [Finishing] settings might vary depending on the printer settings. The margin ad- justment and the binding margin cannot be changed within TotalFlow PM. Use TotalFlow MR or other editing software for setting these options.

To change the [Finishing] settings:

1. Click [Finishing] in the [Job Properties] section. 2. Select the options available in the drop-down lists.

135 4 Working with Jobs

[Staple/Bind] Specifies how to staple or bind the job. Select one of these options:

[Not set] (default) No staple or bind options are set.

[Do not staple] The job is not stapled.

[1-staple] The printer inserts one staple along the binding edge. The difference from [1-staple, slant] option is that the printer uses the angle that the stapler can manage.

[1-staple, slant] The printer inserts one slanted staple along the binding edge.

[1-staple, horizontal] The printer inserts one horizontal staple along the binding edge.

[1-staple, vertical] The printer inserts one vertical staple along the binding edge.

[2-staple] The printer inserts two staples along the binding edge.

[2-staple at center] The printer inserts two vertical staples along the folded edge. Before selecting the [2-staple at center] option, make sure that you selected the [Magazine] option in TotalFlow MR. Otherwise, the preview and the print result are not the same.

[Perfect binding] The printer glues a cover onto the binding edge. When you select [Perfect binding], you see the [Finished size] and [Input tray for binding paper] controls. The front and back cover are added to the job and pages object.

The [Perfect binding] option cannot be active using TotalFlow PM, even when a perfect bind unit is attached to the printer. If you need to select this option, use Fiery Command WorkStation.

[Ring binding] The printer inserts rings along the binding edge.

136 Changing [Finishing] settings

• Certain finishing settings are not compatible with each other. If your [Staple/ Bind] setting conflicts with other settings, the system adjusts the other settings automatically. You can set the finishing here, or as part of a subset, but not both. • If you change the [Staple/Bind] setting when subsets exist in the job, you are prompted whether to remove all the subsets. If you confirm, all subsets are removed and the [Staple/Bind] option changes. • If you change this value, we recommend you verify the displayed results of your change before printing your job. The value selected might conflict with the value set in the job, such as described in these examples:

– The binding value defined in the job is [2-staple at center] and you set the [Printing side] to [Both sides (2 sided), flip on long edge]. – The printing sides value defined in the job is [Front side (1 sided)] and you set the [Printing side] to [Both sides (2 sided)] values. – The margin or the binding margin values defined in the job are not compatible with one of the values set. • If the device does not support the combination of selected values, the job may not print as expected or may even be canceled.

137 4 Working with Jobs

[Punch] Specifies how to punch the job. If one of the values turns red and an unsupported image is displayed to the left, your printer does not support this value. Select one of these options:

[Not set] (default) No punch option is set.

[Do not punch] The job is not punched.

[2-hole] The printer punches two holes.

[3-hole] The printer punches three holes.

[4-hole] The printer punches four holes.

[4-hole NE] The printer punches four holes, grouped two by two (Northern European format).

[Ring punch] The printer punches the job for a ring binder.

[Multi holes] The printer punches multiple holes along the edge. When you select a [Punch] option from the drop-down list, the Finishing image, Job Object, and Pages Object are automatically updated.

Certain finishing settings are not compatible with each other. If your punch setting conflicts with other settings, the system adjusts the other settings automatically.

138 Changing [Finishing] settings

[Binding edge] Specifies the binding edge for the finishing selections that are related to a specific particular binding edge. Select the finishing edges supported by your printer:

[Left] (default) The printer finishes the left binding edge.

[Top] The printer finishes the top binding edge.

[Center (booklet)] The printer finishes the center or booklet binding edge.

[Right] The printer finishes the right binding edge.

[Bottom] The printer finishes the bottom binding edge.

These settings are not compatible with each other:

• Setting the binding edge to [Top] for [Ring binding] or [Perfect binding], with the orientation set to [Portrait]. • Setting the binding edge to [Left] or [Right] for [Ring binding] or [Perfect binding], with the orientation set to [Landscape].

139 4 Working with Jobs

[Fold type] Specifies how to fold the job or large sheets in the job, whether to fold all the sheets together (overlap or collate), and whether the front side of the sheet ends up on the outside rather than the inside of the fold. The preview of the fold options is not available in the Job view. Select one of the options available on your printer:

[Not set] (default) No folding options are set.

[Saddle fold] Folds the job in half up. The output is stacked face down.

If the [Saddle fold] option is selected when a folding unit is not attached to the printer, the output is not folded .

[Half fold] Folds the jobs in half down. The output is stacked face up.

If the [Half fold] option is selected when a folding unit is not attached to the printer, the output is not folded .

[Letter fold-out] Folds the jobs in three, as a zig-zag pattern.

[Letter fold-in] Three fold type pattern, with 6 panels with two parallel folds in a spiral fold configuration.

[Z-fold] Folds the paper twice as a Z-shape.

[Z-fold (large size paper only)] Same as Z-fold, except that it only folds the large sheets in the job.

[Double parallel-fold] Folds the job in four pieces, containing 8 panels.

[Gate fold] The left and right edges fold inside and meet in the middle of the page without overlapping. The middle panel is larger, to accommodate the left and right panels when closed.

[Do not fold]

140 Changing [Finishing] settings

The job is not folded. For some fold types, you can select:

[Fold sheets together] Indicates whether to fold all the sheets together or each sheet individually.

[Fold face outside] Specifies whether the front side of the sheet ends up on the outside rather than the inside of the fold.

141 4 Working with Jobs

[Output tray] Specifies which tray to stack the output in. Select among the default output trays, the output trays available on your printer, or any output tray set in the job ticket:

• [Not set] (default) • [Finisher shift tray] • [Upper tray] • [Copy tray] • [Stacker tray] • [Second stacker tray] • [Stacker upper tray] • [Mailbox tray 1] • [Mailbox tray 2] • [Mailbox tray 3] • [Mailbox tray 4] • [Mailbox tray 5] • [Mailbox tray 6] • [Mailbox tray 7] • [Mailbox tray 8] • [Mailbox tray 9] • [Booklet tray] • [Ring binder tray] • [Perfect binder lower left tray] • [Folding unit tray] • [Trimmer tray] When you select this value, the printer selects the most appropriate output tray.

If the device does not support the combination of selected values, the job may not print as expected or may even be canceled.

142 Changing [Finishing] settings

[Finished size] Specifies the finished size of the output.

[Finished size] is only available when you select [Perfect binding] from the [Sta- ple/Bind] option drop-down list. Select one of these options:

[Not set] (default) Do not adjust the job.

[Use job paper size] Adjust the job to the size used by the paper for the job.

[Use selected paper] Adjust the job to the selected size.

[New...] Create a new finished size to adjust the job to. Enter the width, height, and units for a new finished size. To specify the offset from the bottom for the finished size, clear the [Not set] box. The range of the [Trim offset] might be different compared to the device range. If the finished size selected is smaller than the size that the printer can adjust to, the printer adjusts it to the minimum size. If the finished size selected is larger than the size that the printer can adjust to, the printer adjusts it to the maximum size.

[Finished width] Specifies the finished width of the output. [Finished width] is only available when you select the [Trimmer tray] from the [Output tray] drop-down list. The finishing trim width indicates the width to trim to for booklet finishing. The default value is [Not set]. To define a value for the trim width, enter a number in the field. If you need to change the [Units], select one of the values from the drop-down list and the value entered in the field is automatically changed.

143 4 Working with Jobs

[Input tray for binding paper] Indicates the input tray where the paper for the perfect binding cover sheet is loaded. You can select these options from the drop-down list:

• [Not set] (default) • [Auto tray select] • [Tray 1] • [Tray 2] • [Tray 3] • [Tray 4] • [Tray 5] • [Tray 6] • [Tray 7] • [Bypass tray] • [Large capacity tray] • [Interposer tray] • [Perfect binder interposer upper tray] • [Perfect binder interposer lower tray] Only available when you select the [Perfect binding] option from the [Staple/Bind] drop-down list.

Changing [Color] settings

144 Using the [Exception Pages] Tools

The [Color] settings let you see and edit the color settings for the job.

To change the [Color] settings:

1. Click [Color] in the [Job Properties] section. 2. Configure the color settings for the current job.

[Color/Black and white] Specifies whether to print the output in color or in black and white. Select the color mode options available on your printer:

[Not set] (default) No color mode option is set.

The preview images might be different from the printing results when you select [Not set].

[Color] The job is printed in full color.

[Black and white] The job is printed in black and white.

Using the [Exception Pages] Tools

The [Exception Pages] tools are displayed on the right of the user interface. Use these tools to modify or substitute the settings for the existing pages or to create subsets of pages to be finished.

The [Exception Pages] tools are:

• [Substitute] • [Subset]

Each tool shows an icon that indicates the current values. To view or change all these values, click that specific tool. You can open one tool at a time.

You can click and drag to drop the tool on a particular page in the job. This creates an exception. The current tool values are associated with that page.

With the EFI Fiery controller, printing the subsets is not possible. Do not print a job that contains subsets.

145 4 Working with Jobs

Creating substitutions

The [Substitute] tool lets you modify paper and layout properties for a printed page or a range of printed pages.

When the settings made for substitutions match the [Paper], [Printing side], and [Color/Black and white] settings made under [Job Properties], the substitution cannot be displayed. Change the value for one of these settings to display it.

To create a substitution:

1. From the [Exception Pages] section, press and hold the [Substitute] icon. 2. Drag the icon to the page where the substitution will take place.

1. Click the [Substitute] icon. 2. On the [New Substitution] dialog, make the necessary changes. 3. Click [Add].

To quickly insert a substitution into your job, click on the icon from the [Job] view. This icon is only visible on the printing side of the page.

You can only create one substitution for each page. For example, if a substitution exists for pages 1 through 10 and you create a new substitution for page 5, the existing substitution for pages 1 through 10 is split into two substitutions, one for pages 1 through 4 and another for pages 6 through 10.

146 Creating substitutions

[Pages] Specifies the pages to modify. Enter a number to specify the printed pages the substitution contains in the field under the [Pa- ges] subsection.

You can enter up to 255 characters (bytes). The supported values are from 1 to 32767 and N. Where N is the last page.

To specify a value enter a single page (such as "1") or a range of pages separated by a dash (such as "1-10").

When you enter a range of pages, a single substitution is created for all the pages in the range. When creating new substitutions, enter multiple pages or page ranges separated by commas (such as 1, 5, 7-10).

A separate substitution is created for each page or page range entered.

[Paper] Specifies the paper to use for the substitution. Select one of these options:

[Not set] (default) No paper is set for the new substitution.

[More...] Opens the paper library to select a paper type.

147 4 Working with Jobs

[Printing side] Specifies which sides of the sheet to print on for the substitution. Select one of these options available on your printer:

[Not set] (default) No printing side is set.

[Front side (1 sided)] Prints on the front side of the sheet only.

[Both sides (2 sided)] Prints on both sides of the sheet.

When you are changing the printing sides option from [Both sides (2 sided)] to [Front side (1 sided)], additional blank pages might be displayed and printed.

[Color/Black and white] Specifies whether to print the output in color or in black and white for the substitution. Select the color mode options available on your printer:

[Not set] (default) No color mode option is set.

[Color] The substitution printed in full color.

[Black and white] The substitution is printed in black and white.

148 Creating a subset

Creating a subset

The [Subset ]tool lets you set the finishing properties for ranges of pages (subsets) in the job, rather than for the entire job. You can set the finishing properties for the entire job or subsets, but not both.

When the settings made for subsets match the [Staple/Bind] and [Binding edge] settings made under [Job Properties], the subset cannot be displayed. Change the value for one of these settings to display it.

To create a subset:

1. From the [Exception Pages] section, press and hold the [Subset ]icon. 2. Drag the icon to the page where the subset will take place.

1. Click the [Subset ]icon. 2. On the [New Subset] dialog, make the necessary changes. 3. Click [Add].

All subsets are finished the same way. Changing one subset changes the [Staple/Bind] and [Binding edge] options for all subsets.

149 4 Working with Jobs

[Pages] Specifies the pages in the subset. Enter a number to specify the printed pages the subset contains in the field under the [Pages] subsection.

You can enter up to 255 characters (bytes). The supported values are from 1 to 32767 and [N], where [N] is the last page.

To specify a value enter a single page (such as 1) or a range of pages separated by a dash (such as 1-10). When you enter a range of pages, a single subset is created for all the pages in the range. When creating new subsets, enter multiple pages or page ranges separated by commas (such as 1, 5, 7-10). A separate subset is created for each page or page range entered.

150 Creating a subset

[Staple] Specifies how to staple the subset. Select one of these options:

[Not set] (default) No bind staple options are set.

[1-staple] The printer inserts one staple along the binding edge. The difference from [1-staple, slant] option is that the printer uses the angle that the stapler can manage.

[1-staple, slant] The printer inserts one slanted staple along the binding edge.

[1-staple, horizontal] The printer inserts one horizontal staple along the binding edge.

[1-staple, vertical] The printer inserts one vertical staple along the binding edge.

[2-staple] The printer inserts two staples along the binding edge.

If these settings are already made with TotalFlow MR, do not change the option already set. The value selected might conflict with the value set in the job, such as described in these examples:

• The binding value defined in the job is [2-staple at center] and you set the [Printing side] to [Both sides (2 sided), flip on long edge]. • The printing sides value defined in the job is [Front side (1 sided)] and you set the [Print- ing side] to [Both sides (2 sided)] values. • The margin or the binding margin values defined in the job are not compatible with the one of the values set. • Removing or adding subsets can cause layout modifications such as page breaks or paper size modification.

151 4 Working with Jobs

[Binding edge] Specifies the edge for finishing subsets. Select the finishing edges supported by your printer:

[Left] (default) The printer finishes the left binding edge.

[Top] The printer finishes the top binding edge.

[Right] The printer finishes the right binding edge.

[Bottom] The printer finishes the bottom binding edge.

Certain finishing settings are not compatible with each other. If you select a conflict- ing edge setting, the system adjusts other finishing settings automatically.

Editing an exceptiion page

To change an existing exception page, you can edit the exceptions:

1. From the [Job] view or [Page] view, do one of these:

• Enter the page number of the exception in the [Current page] entry field. • Click [Next exception page] and [Previous exception page] to scroll through the exceptions. 2. Click the icon for the page to edit the exception. 3. Make the necessary changes in the [Edit Substitution] and [Edit Subset] dialogs. 4. Close the dialog or click [Remove] to delete the exception.

1. Go to the [Job Settings] view. 2. Click any exception listed in the [Substitutions] and [Subsets] tables to edit the exception.

Editing multiple exception pages

To change multiple exception pages of the same type, you can edit the exceptions:

1. From [Job] view or [Page] view, do one of these:

• Enter the page number of an exception in the [Current page] entry field.

152 Creating Operator Instructions for a Job

• Click [Next exception page] and [Previous exception page] to scroll through the exceptions. 2. Right-click the icon for the page to open a menu. 3. Select [Edit All Substitutions] or [Edit All Subsets] from the menu. 4. Click [Next exception page] and [Previous exception page] to scroll through all the exceptions of that type. 5. Edit each exception individually or click [Apply settings to all selected substitutions] to apply the settings for the current exception to all of the other exceptions.

On the [Page] view you can select multiple pages, and then right-click to edit the exceptions for only those pages you selected together, rather than all exceptions of that type.

Creating Operator Instructions for a Job

If a job requires the operator to do something special, you can create operator instructions. As an option, these instructions can be printed on a separator page just before the job is printed.

To print the operator instructions:

• If the job is assigned to a Passthrough printer, that printer must have a value for the [Com- mand for operator instructions] property. • To print the operator instructions on a specific paper, the printer where the job is assigned must have a value for the [Input tray for separator pages] property.

To create operator instructions:

1. In the [Queues] pod, click the job.

You see the [Job] dialog:

153 4 Working with Jobs

2. Click [Operator instructions...].

You see the [Operator Instructions] dialog:

154 Starting, Moving, Suspending, and Resuming Jobs

3. Enter the instructions in the [Operator instructions] field. 4. Optional: To save the operator instructions in a PDF file and print this file on a separator page, select [Print separator sheet]. 5. Click [OK].

The job is marked in the [Queues] pod with , the operator flag, just before it. The operator can click the job, then click [Operator instructions...] in the [Job] dialog to see the instructions. When the job is about to print, the operator instructions are displayed in a dialog and printed on a separator page if you selected that option. The job does not print until the operator closes the dialog.

Starting, Moving, Suspending, and Resuming Jobs

Often, jobs arrive in a TotalFlow PM virtual printer and start to process immediately. However, there might be times when you need to do an action to move a job through the system or to keep it from moving through the system until later.

Sending Jobs to a Printer

If the virtual printer that creates a job is associated with a printer, it automatically sends the job to that printer. If the virtual printer is not associated with a printer, the job is unassigned. You must assign it to a printer manually.

For a job to be sent to a printer, the values of all the assignment properties for the job must match the values of the assignment properties for the printer. (A printer property without a value matches any value of the corresponding job property.)

The assignment properties are:

Job property Printer property

[Customer] [Customer name]

[Size (sheets)] [Job size (sheets) supported]

[Name] (on [Paper] page of [Properties for [Paper name] of the papers in the printer's in- Job] editor) put trays or scheduled in paper changes for the printer

[Staple/Bind] [Staple]

[Booklet processor]

[Ring binding]

155 4 Working with Jobs

Job property Printer property

[Perfect binding]

[Punch] [Punch]

[Fold type] [Booklet processor]

[Folding]

The only exception is that the [Name] and [Papers supported] properties do not have to match now if a paper change is scheduled to make them match in the future. However, you must load all papers that the job uses at the same time; and the job does not print until after the paper change.

Fastpath To send an unassigned job to a printer, drag the job to the desired position in the print queue in the [Queues] pod.

To send an unassigned job to a printer without using the fast path:

1. In the [Jobs] pod, do one of these:

• Mouse over the job and click , the move button. • Select the job and click [Jobs], and then [Move...].

You see the [Move Job] dialog:

2. In the top left corner of the [Printer and job comparison] table, select the printer that you want to move the job to.

The top row of the table shows the values of the assignment properties for the selected printer. The other rows show the values of the corresponding properties for the jobs. 3. If the job and printer properties do not match, the mismatched value is highlighted in red. Se- lect a different printer . 4. Click [Next].

156 Moving Jobs to Another Printer

You see the second page of the [Move Job] dialog. The [Jobs] table shows the jobs that are already assigned to the printer:

5. Specify when you want the job to print:

• To print the job after the last assigned job, click [After last job]. • To print the job before another assigned job, click [Before], then select the other job. 6. Click [Finish]. 7. If the printer uses the EFI Fiery controller option and port 9103, the job goes to the hold queue. Do these steps at the printer console:

1) On the [Held] tab of the [Jobs] list, select the job. 2) Press [Print].

Moving Jobs to Another Printer

After a job is assigned to a printer, you might need to move it to another printer.

For a job to be moved to a new printer, the values of all the assignment properties for the job must match the values of the assignment properties for the printer. (A printer property without a value matches any value of the corresponding job property.)

The assignment properties are:

Job property Printer property

[Customer] [Customer name]

[Size (sheets)] [Job size (sheets) supported]

[Name] (on [Paper] page of [Properties for [Paper name] of the papers in the printer's in- Job] editor) put trays or scheduled in paper changes for the printer

157 4 Working with Jobs

Job property Printer property

[Staple/Bind] [Staple]

[Booklet processor]

[Ring binding]

[Perfect binding]

[Punch] [Punch]

[Fold type] [Booklet processor]

[Folding]

The only exception is that the [Name] and [Papers supported] properties do not have to match now if a paper change is scheduled to make them match in the future. However, the job does not print until after the paper change.

Fastpath To move a job to a new printer, drag the job from the current printer's queue to the new printer's queue in the [Queues] pod. The move fails if the assignment properties of the job and the new printer do not match.

To move a job to another printer without using the fast path:

1. Do one of these:

• In the [Queues] pod, click the job to open the [Job] dialog, then click [Move...].

158 Moving Jobs to Another Printer

• In the [Jobs] pod, select the job. Click [Jobs], then click [Move...].

You see the [Move Job] dialog:

2. In the top left corner of the table, select the printer that you want to move the job to.

159 4 Working with Jobs

You see the second page of the [Move Job] dialog. The [Jobs] table shows the jobs that are already assigned to the new printer: 5. Specify when you want the job to print:

• To print the job after the last assigned job, click [After last job]. • To print the job before another assigned job, click [Before], then select the other job. 6. Click [Finish]. 7. If the new printer uses the EFI Fiery controller option and port 9103, the job goes to the hold queue. Do these steps at the printer console:

1) On the [Held] tab of the [Jobs] list, select the job. 2) Press [Print].

Making Jobs Process and Print Sooner

Occasionally, you might need to move a job up so that it processes and prints sooner than it would otherwise.

To make a job process and print sooner, do either of these:

• In the [Queues] pod, drag and drop the job to a new position in the queue of the same printer or of another printer. If you move the job to a printer that cannot print the job, the move fails. • On the [Print] page of the [Properties for Job] dialog:

1. Clear the [Not set] check box next to the [Priority] property. [Not set] is checked by default. 2. Specify a value for the [Priority] property. The highest priority is 1 and the lowest numeric priority is 100. All numeric priorities are higher than [Not set].

160 Suspending Jobs

Suspending Jobs

If you do not want jobs to print until you let them print, you can suspend them.

To suspend a job, do one of these:

• In the graphic view of the [Jobs] pod, click , the suspend button, next to the job. • In either the graphic view or the grid view of the [Jobs] pod, select the job. Click [Jobs], then click [Suspend].

The job status indicator changes to blue. The job will not print until you resume it.

Resuming Suspended Jobs

When you are ready to print a suspended job, you can resume it.

To resume a suspended job, do one of these:

• In the graphic view of the [Jobs] pod, click , the resume button, next to the job. • In either the graphic view or the grid view of the [Jobs] pod, select the job. Click [Jobs], then click [Resume].

If nothing else prevents the job from printing, the job status indicator changes to green and the job is printed. If the job is in error, the job status indicator changes to red.

Holding Jobs before Printing

If you do not want jobs to print until a specific time, you can hold them. This is usually done by setting the [Print mode] property when the job is submitted, although you can do it after the job is submitted. After the job is submitted, it is easier to suspend it.

To hold a job before printing:

1. On the [Print] page of the [Properties for Job] dialog, set the [Print mode] property to [Hold until].

You see date and time fields:

161 4 Working with Jobs

2. Enter or select values in the date and time fields. 3. Click [OK].

The job status indicator does not change color. The job will not print until the specified date and time, or until you change the [Print mode] property to [Normal print] or [Print and hold].

Holding Jobs after Printing

If you want TotalFlow PM to save jobs after printing, you can print and hold them. This is usually done by setting the [Print mode] property when the job is submitted, although you can do it after the job is submitted. After the job is submitted, it is easier to store it.

Printed and held jobs and stored jobs both remain in TotalFlow PM after printing, while other jobs are deleted. The difference is that printed and held jobs remain in the system until you delete them, while you can specify a time when stored jobs are automatically deleted.

To hold a job after printing:

1. On the [Print] page of the [Properties for Job] dialog, set the [Print mode] property to [Print and hold].

162 Storing Jobs

2. Click [OK].

The job processes normally until it is printed. After printing, a copy of the job is held until you delete it.

Storing Jobs

If you want jobs to be saved in TotalFlow PM after printing, you can store them.

Stored jobs and printed and held jobs both remain in TotalFlow PM after printing, while other jobs are deleted. The difference is that you can specify a time when stored jobs are automatically deleted, but printed and held jobs remain in the system until you delete them.

To store a job:

• To store a job until you delete it:

1. On the [Print] page of the [Properties for Job] dialog, set the [Store] property to [Store indefinitely].

163 4 Working with Jobs

2. Click [OK]. The job processes normally until it is printed. After printing, the job remains in TotalFlow PM until you delete it. • To store a job for a specific time:

1. On the [Print] page of the [Properties for Job] dialog, set the [Store] property to [Store for].

You see [Days:] and [Hours:] fields.

2. Enter or select values in the [Days:] and [Hours:] fields.

164 Reprinting Jobs

3. Click [OK]. The job processes normally until it is printed. After printing, the job remains in TotalFlow PM until the specified time expires or until you delete it, whichever comes first.

Reprinting Jobs

Sometimes, you might need to reprint some or all the pages of a job that has already been printed.

To reprint a job:

1. In the [Jobs] pod, do one of these:

• Click , the print again button, next to the job. • Select the job. Click [Jobs], and then [Print again...].

You see the [Print Job Again] dialog:

2. Optional: To reprint only selected pages of a PDF job:

1) Click [Pages]. 2) Click [Preview and select pages...].

You see the job in a new browser window. The controls at the top of the page look like this:

165 4 Working with Jobs

3) Use the controls to move through the job. 4) To select the current page for printing, click [Add]. 5) When you have selected all the pages to print, click [OK].

You can select pages only in PDF jobs. For other data streams, you must reprint the whole job. 3. Select a printer to submit the job to. The last printer that printed the job is the default. 4. Optional: To print more than one copy of the job, change the number of copies to print.

Passthrough printers ignore the number that you specify here. The printer command must pass the number of copies to the Passthrough printer if it is greater than one. 5. Click [OK].

166 5. Security

♦ Managing Passwords ♦ Restricting Use of the LPD Protocol to Submit Jobs

TotalFlow PM security includes determining who can access TotalFlow PM and what functions they can do.

Managing Passwords

Users must have a TotalFlow PM user name and password to access the system and to do Total- Flow PM actions.

Changing Your Own Password

TotalFlow PM prompts you to change your password when it expires. You can change it more often.

To change your own password:

1. At the right of the menu bar, click [username], then click [Change Password...]. username is your user name.

You see the [Change Password for User] dialog:

2. Enter your old password in the [Current password] field. 3. Enter your new password in the [New password] field and in the [Confirmation password] field. Passwords can be from 8 to 32 characters. They are case-sensitive and cannot include these characters: ' (apostrophe) < (less than) = (equals sign)

167 5 Security

> (greater than) ` (grave accent) | (vertical bar) ~ (tilde) ${ (dollar sign followed by left brace) [DEL] (Delete key) All non-printing characters 4. Click [OK].

Changing the Password for Another User

Administrators can change the password for other users.

To change the password for another user:

1. In the menu bar, click [Configuration]. 2. In the [Users] pod, select the user whose password you want to change. 3. Click [Users], and then [Reset Password...].

You see the [Reset Password for User] dialog:

4. Enter a temporary password for the user in the [New password] field and in the [Confirmation password] field. Passwords can be from 8 to 32 characters. They are case-sensitive and cannot include these characters: ' (apostrophe) < (less than) = (equals sign) > (greater than) ` (grave accent) | (vertical bar)

168 Restricting Use of the LPD Protocol to Submit Jobs

~ (tilde) ${ (dollar sign followed by left brace) [DEL] (Delete key) All non-printing characters 5. Click [OK]. 6. Inform the user of the temporary password. When the user logs in using that password, TotalFlow PM prompts the user to change it.

Restricting Use of the LPD Protocol to Submit Jobs Administrators can limit the hosts that are allowed to use the LPD protocol to submit jobs to virtual printers.

To restrict the use of the LPD protocol to submit jobs:

1. In the menu bar, click [Configuration]. 2. In the [Server] pod, click the [System] graphic.

You see the [Properties for Server] dialog:

169 5 Security

3. Set the [Hosts allowed to submit LPD jobs] server property to specify the host names or IP addresses of the hosts that are allowed to submit jobs using the LPD protocol.

170 6. Backing up and Restoring Data

♦ Backing up Data ♦ Restoring Data

To prevent loss of data from a system failure or to recover data, TotalFlow PM provides backup and restore programs.

The backup program saves this data:

• System data, such as users, virtual printers, and printers stored in the database • Control files, such as those used for header pages • User data, such as job files in the spool directory Then, if you need to reinstall TotalFlow PM, you can run a restore program to recover your data. System data and control files are always backed up and restored. As an option, you can back up and restore user data.

• You cannot use the backup and restore programs to copy or move TotalFlow PM from one computer to another unless the two computers have the same host name. You can copy objects from one computer to another with a different host name by exporting them from the first computer and importing them to the second. • You cannot use the backup and restore programs to back up data from one version of TotalFlow PM and restore it to another version. You can use them to back up data before installing a patch and restore it afterwards.

Backing up Data

Use the aiwbackup.pl program to archive a copy of your TotalFlow PM configuration.

The aiwbackup.pl program stops TotalFlow PM automatically. If you use any other backup program, stop TotalFlow PM first.

To back up TotalFlow PM data:

1. Log in to Windows as an administrator. 2. Open a Command Prompt window. In Windows Vista or later versions of Windows, right-click the Command Prompt icon and click [Run as Administrator]. 3. Enter one of these commands:

• Enter this command to save system data, control files, jobs, input files, and job files (the files in the spool directory that contain job information, including copies of input files):

171 6 Backing up and Restoring Data

installation_drive:\installation_folder\bin\aiwbackup.pl • Enter this command to save system data, control files, and jobs, but not input files or job files:

installation_drive:\installation_folder\bin\aiwbackup.pl -r

The -r option is slightly different on the aiwbackup.pl and aiwrestore.pl commands:

• On aiwbackup.pl, the -r option saves jobs, although it does not save job files. • On aiwrestore.pl, the -r option does not restore saved jobs. If you use the -r option when you back up TotalFlow PM, you should also use it when you restore the system. If you back up with the -r option and restore without it, you might restore jobs whose files have not been saved.

You see a confirmation message. 4. Enter Y to proceed with the backup.

The backup runs in the background and might take several minutes to complete, depending on the number and size of files to be backed up. No status updates appear in the command prompt window, but the backup is running. When it completes, you can see the backup file in installation_drive:\aiw\aiw1\backup.

Restoring Data

Use the aiwrestore.pl program to return TotalFlow PM to the configuration that you stored in a backup archive.

The aiwrestore.pl program stops TotalFlow PM automatically. If you use any other program to restore backed-up data, stop TotalFlow PM first.

To restore TotalFlow PM data:

1. Log in to Windows as an administrator. 2. Reinstall TotalFlow PM. See the TotalFlow PM Setup Guide for instructions. 3. Open a Command Prompt window. In Windows Vista or later versions of Windows, right-click the Command Prompt icon and click [Run as Administrator]. 4. Enter one of these commands:

• Enter this command to restore system data, control files, jobs, input files, and job files (the files in the spool directory that contain job information, including copies of input files):

172 Restoring Data

installation_drive:\installation_folder\bin\aiwrestore.pl • Enter this command to restore system data and control files, but not jobs, input files, or job files: installation_drive:\installation_folder\bin\aiwrestore.pl -r

The -r option is slightly different on the aiwbackup.pl and aiwrestore.pl commands:

You see a confirmation message. 5. Enter Y to proceed with the restore.

When the restore is complete, you see a message that the restore was successful. 6. Start TotalFlow PM. See the TotalFlow PM Setup Guide for instructions.

173

7. Troubleshooting

♦ Cannot Access TotalFlow PM ♦ Cannot Communicate with Printer Device ♦ Cannot Enable Virtual Printers ♦ Cannot Find or Display Job ♦ Cannot Use Port 15080 ♦ Cannot View Job Status ♦ File Names or Job Names Are Displayed or Printed with Wrong Characters ♦ Input Files with Errors ♦ Japanese Values Are Not Saved ♦ Job Properties Are Not Updated ♦ Job Size is 0 ♦ Jobs Are Displayed or Printed with Wrong Characters ♦ Jobs Cannot be Deleted or Flushed ♦ Jobs Print Out of Order ♦ Paper Is Not Available for Mapping ♦ Passthrough Printers Cannot Print Jobs ♦ Performance Problems ♦ User Interface Does Not Respond After Dialog Is Closed ♦ Virtual Printers Do Not Process Jobs Submitted to Hot Folders ♦ Troubleshooting the [Propertiies for Job] Dialog

If you encounter problems while you are working with TotalFlow PM, you might be able to use these topics to help solve them.

Cannot Access TotalFlow PM If remote computers cannot access TotalFlow PM, there are several possible reasons.

• The TotalFlow PM server is not running on the computer where TotalFlow PM is installed. • The TotalFlow PM license key (dongle) is not inserted in the computer where TotalFlow PM is installed. • The network connection between the remote computers and the TotalFlow PM server has failed. Users might see this message: “AIWG0000E: TFPM is unavailable“. Restore the connection and have users refresh their browsers. • A firewall is blocking access. Make sure that the firewall does not block the TotalFlow PM ports. By default, these ports are 15080 for the user interface and 15888 for the User's Guide in HTML format.

Cannot Communicate with Printer Device If TotalFlow PM cannot communicate with a printer device using SNMP, the printer properties that indicate the print and finishing options might not be correct. As a result, jobs might be assigned to printers that cannot print them correctly.

175 7 Troubleshooting

Cannot Enable Virtual Printers If you cannot enable a virtual printer that uses the LPD protocol, another LPD service might be using the LPD port.

If you see this message: “AIWI6030E““:“ “Error return code: {0} from command: {1}.“, where {0} is 1 and {1} is VerifyLPD.pl System "system_name", stop the other LPD service:

1. In the Windows [Control Panel], double-click [Administrative Tools], and then [Services]. 2. Select the LPD service:

• The LPD service supplied with the base operating system of some Windows releases is called [TCP/IP Print Server]. • The LPD service available as an optional feature of other Windows releases is called [LPD Service]. • Other print programs might install their own LPD service. 3. Click [Stop].

Cannot Find or Display Job

If you cannot find or display a job in the TotalFlow PM user interface, old information in the browser cache or cookies might be the problem.

To clear the browser cache and delete cookies:

1. Log out of TotalFlow PM. 2. In Internet Explorer 8, do these steps:

1) Click [Tools], then click [Delete Browsing History]. 2) Select [Temporary Internet files] and [Cookies], then click [Delete]. 3. In Mozilla Firefox, do these steps:

1) Click [Tools], then click [Clear Recent History]. 2) In [Time range to clear], select [Everything]. 3) Select [Cookies] and [Cache], then click [Clear Now]. 4. Restart the browser.

Cannot Use Port 15080 By default, TotalFlow PM uses port number 15080. You might have to change this port number if another program uses the same port. Do not change the port number unless it is necessary.

If you must change the port number:

176 Cannot View Job Status

1. Edit the install_drive:\install_folder\ws\conf\server.xml file and change the port number in these lines:

There are several tags. Be sure to edit the HTTP connector. 2. Edit the install_drive:\aiw\aiw1\config\rcommand.conf file and change the port number in these lines:

[servlet] protocol=http host=localhost port=15080 path=/printing/pc 3. Delete and recreate all TotalFlow PM printers. 4. Change the TotalFlow PM shortcut in the Windows [Start] menu:

1) Click [Start], then [All Programs], then [TotalFlow PM]. 2) Right-click [TPFM GUI], then click [Properties]. 3) TotalFlow PMTotalFlow PMTotalFlow PMOn the [Web Document] tab of the [Properties] dialog, change the value in the [URL] field to http://hostname:port_number/TFPM, then click [OK]. The name of the computer where TotalFlow PM is installed is hostname. The new port number is port_number. 5. Inform all users that the URL that they use to access TotalFlow PM has changed to http:// hostname:port_number/TFPM.

Cannot View Job Status If both a Job Ticket printer and a Passthrough printer represent the same printer device, you might not be able to view the status of jobs assigned to the Job Ticket printer when the Passthrough printer is processing a large job.

To correct this problem, enable only one of the printers that represent the same printer device at a time.

File Names or Job Names Are Displayed or Printed with Wrong Characters

If a file name or job name uses characters that are not available in the fonts installed on the Total- Flow PM server, those names are illegible in the user interface.

If you try to print these names on a job separator sheet (banner page), the job separator sheet is illegible.

177 7 Troubleshooting

Input Files with Errors

If the input files that a virtual printer receives have errors, you see error messages in the virtual printer log.

To delete the input files with errors, flush all input files from the virtual printer.

Japanese Values Are Not Saved

The TotalFlow PM user interface does not support Unicode supplementary characters (code points from U+10000 through U+10FFFF). This range includes some rare Japanese characters. If you enter a value that includes supplementary characters, TotalFlow PM cannot save it.

Enter a value that does not include supplementary characters.

Job Properties Are Not Updated

If two users on different client computers change properties of the same job at the same time, one of the changes might not be done.

This happens because whenever you change a job property, the entire set of job properties is updated, not just the one you change. For example:

1. Two job properties have these values: [Copies]: 1 [Store]: [Do not store] 2. User A changes the value of the [Store] job property. This change submits a new set of job properties with these values: [Copies]: 1 [Store]: [Store forever] 3. Before TotalFlow PM can process User A's set of job properties, User B changes the number of copies. User B's set of job properties still has the original value for the [Store] property, so it has these values: [Copies]: 3 [Store] [Do not store] 4. TotalFlow PM processes User A's set of job properties. Because TotalFlow PM has not yet received and processed User B's set of job properties, the new set of job properties has these values: [Copies]: 1 [Store]: [Store forever] 5. TotalFlow PM processes User B's set of job properties. Because User B submitted a set of job properties with the old value of the [Store] property, that value changes back to the old value. The set of job properties now has these values: [Copies]: 3 [Store] [Do not store]

178 Job Size is 0

User B expects, and gets, three copies of the job. User A expects the job to be stored, but it is not stored.

Job Size is 0 If the size of a job that was submitted from an FTP server to a virtual printer that uses the hot folder protocol is 0, the virtual printer might not have been able to determine when the input file was completely submitted.

To correct this problem, set the [Completion method] property of the virtual printer to [Check size] or [Trigger] and resubmit the job. Because of the way files are downloaded from FTP serv- ers, the [File open] and [None] completion methods fail.

Jobs Are Displayed or Printed with Wrong Characters In order to preview and print a job correctly, TotalFlow PM needs to access the fonts that the job uses.

These fonts must be embedded in the job. If a required font is not available, the job is illegible.

Jobs Cannot be Deleted or Flushed If you cannot delete a job or flush the job's input file from a virtual printer, the job might be in the hold queue of a printer with the EFI Fiery controller option.

To remove the job from TotalFlow PM, do these steps at the printer console:

1. On the [Held] tab of the [Jobs] list, select the job. 2. Press [Print] to release the job to print or [Delete] to remove it from the hold queue without printing.

Jobs Print Out of Order When more than one printer represents the same printer device, jobs might print out of order. In ex- treme cases, a job assigned to one printer might print between the header sheet and body of a job assigned to another printer.

To correct this problem, enable only one of the printers that represent the same printer device at a time.

Paper Is Not Available for Mapping

If the paper that you want to map to an input tray is not listed in the Input Tray Settings dialog, you must add it to the list of supported papers for the printer.

179 7 Troubleshooting

On the [Scheduling] page of the [Properties] dialog for the printer, update the [Papers supported] field:

• To make all defined papers available to the printer, select [All papers]. • To make specific papers available to the printer:

1. Select [Custom paper]. 2. In the [All] list, select one or more papers and click [>>].

Passthrough Printers Cannot Print Jobs

On a 64-bit Windows system, jobs that you send to Passthrough printers might not print because Windows redirects 32-bit applications, including TotalFlow PM, away from the C:\Windows\Sys- tem32 folder.

This is the problem if:

1. The [Command] property of the Passthrough printer is defined as an lpr command. 2. When you submit a job to the Passthrough printer, the lpr command fails with return code 1. 3. You can run the same lpr command from a DOS prompt successfully.

To correct the problem, copy these files from C:\Windows\System32 to C:\Windows \SysWOW64: lpr.exe lprhelp.dll lprmon.dll lprmonui.dll

Performance Problems TotalFlow PM can process up to 10,000 jobs at one time. However, if you submit the maximum number of jobs, performance might be slow. To improve performance, submit fewer jobs and let them finish printing before you submit another group of jobs.

User Interface Does Not Respond After Dialog Is Closed

When you open a dialog from the TotalFlow PM user interface, the user interface page in the background is grayed out. You can do actions only in the dialog. As soon as you close the dialog, you should be able to work in the user interface again. If the user interface remains grayed out and does not respond to mouse clicks, refresh the Web browser.

180 Virtual Printers Do Not Process Jobs Submitted to Hot Folders

Virtual Printers Do Not Process Jobs Submitted to Hot Folders If virtual printers do not receive and process jobs, the polling interval might be too short.

When the polling interval is too short for TotalFlow PM to finish polling a hot folder before it starts polling again, virtual printers act as if they are disabled. They do not receive jobs from hot folders or process jobs. There is an error message in the virtual printer log.

Set the [Polling interval] property of the virtual printer to a longer value. You might have to experi- ment to determine the minimum length for your system.

Troubleshooting the [Properties for Job] Dialog

If you encounter problems with the [Properties for Job] dialog, you might be able to use this topic to help resolve them.

181 7 Troubleshooting

Probllem or symptom Possiible meanings or solutions

Job is not stapled. • The printer might not be able to do the selected finishing operation (staple, punch, Job is not punched. bind, fold, and so on) because of other properties of the job. Possible causes can Job is not ring bound. be too many pages to be stapled together, only certain paper sizes that can be ring Job is not perfect bound. bound, or the job uses a different paper size. If the printer cannot correctly finish a Job is not booklet folded. simple job, check the printer documentation for information about other restrictions that apply to that type of finishing. • The printer might not have the correct finishing equipment installed. For example, if the printer does not have a perfect binder installed, it does not do any jobs requiring the perfect bind option. Resend the job to a printer that has the required finisher installed. • The overall job finishing options cannot be processed together with subsets finishing. If you have selected subset finishing for certain pages in the job, any job finishing selections are removed.

Job is not booklet folded. Booklet finishing is incompatible with printing on only one side of the page, printing multiple Job is not booklet stapled. ups side by side, printing more than two ups on a page, and inserted tabs.

Set the [Printing side] property to [Both sides (2 sided), flip on long edge] or [Both sides (2 sided), flip on short edge]. When you change the [Printing side] property, either at the job or page level, to a one-sided option, the booklet formatting is removed.

The left pane of the help system is not dis- 1. Open Internet Explorer. played in the browser on Windows Server 2003 computers. 2. Click [Tools] and select [Internet Options]. 3. From the [Security] tab, select [Local in- tranet] and click [Sites]. 4. Enter the host IP address and the port number of the help system displayed in the address bar. 5. Click [Add] to add the site to the list.

182 Troubleshooting the [Properties for Job] Dialog

Probllem or symptom Possiible meanings or solutions

6. Click [Close] and [OK] to return to the browser window. 7. Restart your browser to apply the changes.

183

8. Reference Information

♦ Paper Property Values ♦ Regular Expressions ♦ Specifying Job Files in the Printer Command and Operator Instructions Command

Use reference information to help you with configuring and managing TotalFlow PM.

Paper Property Values

When you create a TotalFlow PM paper to represent a paper in the paper catalog, set its properties to the values in these tables.

For details about supported paper types, how to load paper into the trays, and other information about paper types, see the documentation provided with your printer device.

Priinting on Thin, Plaiin, or Thiick Paper

In this table, printer devices are classified by type. To determine the type of your printer device, see the TotalFlow PM Readme file. If a printer device type has no value for a paper type, the printer device does not support that paper type.

If you print on any of the paper types listed in this table, set the [Weight (gsm)] property in the To- talFlow PM [Properties for Paper] dialog according to your printer device. Accept the defaults for these properties:

• [Paper type] • [Color] • [Recycled Content (%)] • [Preprinted] • [Prepunched] • [Texture] • [Coating (front side)] • [Opacity] Changing the default can override the value of the [Weight (gsm)] property.

185 7 Troubleshooting

Printer paper Type Type Type type Type A Type B C D Type E Type F G Thin 40–51 52–65 52–65 60–75 60–63 52.3–63 Paper

Plain 52–90 52–105 66–80 66–80 76–100 64–80 64–80 Paper

Plain Pa- 81–99 81–100 81–105 81–105 per 2

Middle 106–163 100–127 101–127 101–126 106–163 106–163 Thick Thick 91–216 164–216 128–163 128–169 127–156 164–220 164–220 Paper 1

Thick 217–256 164–249 170–249 157–220 221–256 221–256 Paper 2

Thick 257–300 250–300 250–300 221–300 257–300 257–300 Paper 3

Priinting on Other Paper Types

For paper types other than the ones listed in the previous table, set the properties in the TotalFlow PM [Properties for Paper] dialog according to this table. If the table does not show a value, accept the default. Changing the default can override the values of other properties, especially [Weight (gsm)].

Part 1 of table

Printer TotalFlow [Recy- paper PM [Pa- [Weiight clled Con- [Preprint- type per type] (gsm)] [Color] tent (%)] ed]

Color Paper [Plain] Any color ex- 1 cept [Blue], [Gray], [Green], [Ivory], [Or- ange], [Pink], [Pur- ple], [Red], or [Yellow]

Blue [Plain] [Blue]

Gray [Plain] [Gray]

186 Paper Property Values

Printer TotalFlow [Recy- paper PM [Pa- [Weiight clled Con- [Preprint- type per type] (gsm)] [Color] tent (%)] ed]

Green [Plain] [Green]

Ivory [Plain] [Ivory]

Orange [Plain] [Orange]

Pink [Plain] [Pink]

Purple [Plain] [Purple]

Red [Plain] [Red]

Yellow [Plain] [Yellow]

Recycled [Plain] 1–100 Paper

Preprinted [Plain] [Yes]

Prepunched [Plain]

Special [Plain] Paper

Special Pa- [Plain] per 1

Special Pa- [Plain] per 2

Special Pa- [Plain] per 3

Special Pa- [Plain] per 4

Special Pa- [Plain] per 5

Special Pa- [Plain] per 6

Coated [Plain] Paper

Coated Pa- [Plain] per 1

Coated Pa- [Plain] per 2

187 7 Troubleshooting

Printer TotalFlow [Recy- paper PM [Pa- [Weiight clled Con- [Preprint- type per type] (gsm)] [Color] tent (%)] ed]

Coated Pa- [Plain] per 3

Translucent [Plain] Paper

OHP [Transpar- ency]

Envelope [Envelope]

Label Paper [Labels]

Letterhead [Letterhead]

Tab Stock [Tab stock], [Full cut tabs], or [Pre-cut tabs]

Part 2 of table

Printer paper [Pre- [Coating type punched] [Texture] (front side)] [Opaciity]

Color Paper [None] 1 Blue [None]

Gray [None]

Green [None]

Ivory [None]

Orange [None]

Pink [None]

Purple [None]

Red [None]

Yellow [None]

Recycled [None] Paper

188 Paper Property Values

Printer paper [Pre- [Coating type punched] [Texture] (front side)] [Opaciity]

Preprinted [None]

Prepunched [Yes] [None]

Special [Light cockle] [None] Paper

Special Pa- [Light cockle] [None] per 1

Special Pa- [Machine [None] per 2 finished]

Special Pa- [Mottled] [None] per 3

Special Pa- [Traditional laid] [None] per 4

Special Pa- [Calendered] [None] per 5

Special Pa- [English] [None] per 6

Coated [Coated] Paper

Coated Pa- [Coated] per 1

Coated Pa- [Glossy] per 2

Coated Pa- [Matted] per 3

Translucent [None] [Translucent] Paper

OHP [None] [Transparent]

Envelope [None]

Label Paper [None]

Letterhead [None]

Tab Stock [None]

189 7 Troubleshooting

Regular Expressions

Use regular expressions to specify file identification patterns in TotalFlow PM.

In regular expressions:

Literal Any character that does not have a special meaning matches itself. Literal characters characters are case-sensitive. For example, A does not match a.

. The dot matches any single character. For example, .at matches cat, rat, or bat.

( ) Parentheses identify a group of characters. For example, (ABC) matches ABC. - The hyphen defines a range of characters. For example, 0-9 matches any single digit.

* The asterisk matches the preceding character zero or more times. For example, N* matches nothing (zero copies of N), N, NN, NNN, etc. .* matches any string of one or more characters.

+ The plus sign matches the preceding character one or more times. For example, N+ matches N, NN, NNN, etc. .+ matches any string of one or more characters. { } A number in curly brackets indicates the number of times to match the preceding character. For example, x{3} matches xxx.

? The question mark means that the preceding character is optional. For example, jpe?g matches jpeg or jpg.

[ ] Square brackets enclose a character set. The character set matches any one of the characters in the set. For example, [ABC] matches A, B, or C.

[^ ] As the first character inside square brackets, the caret negates a character set. For example, [^ABC] matches any single character except A, B, or C.

| The vertical bar separates alternatives. For example, A|a matches A or a.

^ At the beginning of a regular expression, the caret marks the beginning of the string. For example, ^A.*\.ps matches ABC.ps.

$ At the end of a regular expression, the dollar sign marks the end of the string. For example, .*ps$ matches any file name with the extension ps.

\ The backslash means that the next character is a literal character. For example, $ABC$ matches (ABC). Examples

Any of these examples matches any file with a file extension of PDF, PDf, PdF, Pdf, pDF, pDf, pdF, or pdf:

(.*PDF$)|(.*PDf$)|(.*PdF$)|(.*Pdf$)|(.*pDF$)|(.*pDf$)|(.*pdF$)|(.*pdf$) .*(PDF|PDf|PdF|Pdf|pDF|pDf|pdF|pdf)$

190 Specifying Job Files in the Printer Command and Operator Instructions Command

.*[(PDF)(PDf)(PdF)(Pdf)(pDF)(pDf)(pdF)(pdf)]$ .*(P|p)(D|d)(F|f)$ .*(P|p)(D|d)(F|f) .*[Pp][Dd][Ff]$ .*[Pp][Dd][Ff]

Specifying Job Files in the Printer Command and Operator Instructions Command

When you create a Passthrough printer, you need to specify the command that submits jobs to the printer device. This command has to specify the name of the print file, which is different for each job. Use the getFileName or getAbsoluteFileName methods to return the name of the print file. As an option, you can specify a command that prints operator instructions on a separator sheet before the job is printed. Use the getOperInst method to return the name of the file that contains the operator instructions. getFiilleName and getAbsoluteFileName Syntax

Use the getFileName and getAbsoluteFileName methods to return the name of a specific print file. The difference between the two methods is that getAbsoluteFileName fails if a file of the requested data type or types does not exist, but getFileName continues to search. If it finds a print file of data type unknown, it returns the name of that file.

Use one of these syntaxes:

• To search for a print file when you know the data type:

${getFileName(print,Datatype,read)} ${getAbsoluteFileName(print,Datatype,read)} • To search for a print file when the data type might be one of several data types:

${getFileName(print,(Datatype1,Datatype2...),read)} ${getAbsoluteFileName(print,(Datatype1,Datatype2...),read)} where: print This keyword specifies that you are searching for a printable file.

191 7 Troubleshooting

Datatype or (Datatype1, Datatype2...) These keywords specify the datatype of the file that you want to find. Values for Datatype are:

pcl

pdf

tiff unknown Use unknown for any datatype that does not have a keyword.

read This keyword specifies that the print command reads the job file from the print spool.

getOperInst Syntax

The getOperInst method to return the name of a file that contains printable operator instructions.

Use this syntax to search for an operator instruction file:

${getOperInst(pdf)} Examples

These examples show commands that you can specify as values for the [Command] or [Com- mand for operator instructions] property of a Passthrough printer. They submit files from Total- Flow PM to the Passthrough printer. Do not use these commands to submit files to a TotalFlow PM virtual printer.

This Windows lpr command reads a PCL, PostScript, or PDF file from the print spool and sends it to a Passthrough printer called officeprinter defined on a server called myserver:

lpr -S myserver -P officeprinter -o l ${getAbsoluteFileName(print,(pcl,ps,pdf),read)} The -o l flag indicates that the file is binary.

This command reads a PDF file that contains operator instructions and sends it to officeprinter:

lpr -S myserver -P officeprinter -o l ${getOperInst(pdf)}

192 INDEX

A Chrome Accessibility Configuring ...... 95 Font size...... 105 Languages ...... 96 High contrast...... 106 Privacy...... 95 Adding Security...... 95 Job Ticket printers ...... 50 Closing pods...... 99 Papers ...... 75 Color settings ...... 144 Passthrough printers ...... 54 Configuration page Users...... 79 Overview ...... 34 Virtual printers...... 61 Conventions ...... 6 Administrator authority...... 77 Cookies...... 176 aiwbackup.pl...... 171 Copying objects to another system...... 83 aiwrestore.pl ...... 172 Creating Assignment Job Ticket printers ...... 50 Job properties for ...... 155, 157 Paper changes...... 117 Jobs...... 155 Papers ...... 75 Printer properties for...... 155, 157 Passthrough printers ...... 54 Authorities...... 77 Users...... 79 Auto logout timer ...... 82 Virtual printers...... 61 Automatic refresh D User value...... 105 Data formats ...... 17 B Defaults for job properties ...... 64 Backing up data ...... 171 Deleting Banner pages Input files ...... 114 Configuring printers for...... 58 Objects ...... 113 Illegible ...... 177 Disabling objects ...... 113 Out of order...... 179 Dongle not inserted ...... 175 Binding errors...... 182 E Books Enabling objects...... 112 Description ...... 2 Error messages...... 111 Displaying HTML ...... 3 Errors...... 175 Displaying PDF ...... 3 Binding...... 182 URL ...... 3 Character...... 177, 179 C Finishing...... 182 Cache, Web browser...... 176 Font ...... 177, 179 Changing In input files...... 178 Passwords In job order ...... 179 For others...... 168 In virtual printer log ...... 178 For yourself...... 167 Job size 0...... 179 Port number ...... 176 Jobs not changed...... 178

193 Stapling...... 182 Font size ...... 105 TotalFlow PM unavailable...... 175 Fonts ...... 177, 179 Exception pages FTP, configuring to receive jobs from...... 68 Creating Subsets ...... 149 G Substitutions...... 146 General settings ...... 124 Editing getAbsoluteFileName...... 191 Multiple...... 152 getFileName ...... 191 Single ...... 152 getOperInst ...... 191 Exporting objects...... 83 GIF...... 17 Google Chrome F Configuring ...... 95 Failure recovery Languages ...... 96 Backing up data...... 171 Privacy...... 95 Restoring data ...... 172 Security...... 95 File copy, configuring to receive jobs from ...68 Graphic view of Jobs pod File formats ...... 17 Displaying ...... 101 File names Overview ...... 30 Illegible ...... 177 Grid view of Jobs pod Wrong characters...... 177 Changing columns in ...... 102 Filter, user-defined Displaying ...... 101 In Jobs pod ...... 103 Grouping objects ...... 100 In Queues pod ...... 122 Filtering jobs H In Jobs pod ...... 103 Header sheets In Queues pod ...... 122 Configuring printers for...... 58 Finding jobs Illegible ...... 177 Assigned...... 116 Out of order...... 179 At printer...... 116 Held job flag...... 34 In Jobs pod ...... 103 Help In Queues pod ...... 122 Balloon...... 2, 108 Methods for...... 121 High contrast...... 106 Finishing errors ...... 182 Holding jobs Finishing settings...... 135 After printing...... 162 Firefox Before printing ...... 161 Configuring ...... 92 Hot folders Languages ...... 92 Configuring virtual printers...... 68 Privacy...... 93 Polling interval ...... 181 Security...... 93 Virtual printers cannot receive jobs from Versions supported...... 21 ...... 181 Firewall ...... 175 I Flushing input files ...... 114 Importing

194 Printer paper catalogs...... 74 Changing properties of ...... 107, 123 TotalFlow PM objects...... 83 Color settings ...... 144 Input files Data formats ...... 17 Errors in...... 178 Definition ...... 16–17 Flushing ...... 114 Deleting...... 113 Input not saved ...... 178 Finding Input trays...... 114, 179 Methods for ...... 121 Internet Explorer Finishing settings ...... 135 Cache...... 176 General settings ...... 124 Configuring ...... 88 Grouping...... 100 Cookies...... 176 Holding Languages ...... 89 After printing...... 162 Security...... 90 Before printing...... 161 Versions supported...... 21 Iillegible...... 179 Introduction ...... 13 Layout settings...... 130 Log ...... 111 J Moving to another printer ...... 157 Japanese input ...... 178 Out of order...... 179 Job names Paper settings...... 127 Illegible ...... 177 Print settings ...... 132 Wrong characters...... 177 Priority ...... 160 Job properties Progress...... 24 Changing ...... 107, 123 Promoting ...... 160 Defaults...... 64 Properties not changed ...... 178 Definition ...... 19 Reprinting ...... 165 Filtering Jobs pod by ...... 103 Resuming...... 161 Filtering Queues pod by...... 122 Selecting pages to reprint...... 165 Overrides ...... 64 Size 0 ...... 179 Viewing ...... 107, 123 Sorting ...... 100 Job Settings view...... 45 Status Job Ticket printers Cannot view ...... 177 Creating ...... 50 Viewing...... 108 Data formats ...... 17 Storing ...... 163 Definition ...... 16 Submitting Job tickets Methods...... 18 Submitting ...... 18 Preparing for...... 67 Submitting from TotalFlow MR...... 121 Submitting from TotalFlow MR...... 121 Job view...... 43 Suspending ...... 161 Jobs Wrong characters...... 179 Assigned printer ...... 116 Jobs pod Assignment...... 155 Buttons ...... 31 Cannot be deleted ...... 179 Changing view ...... 101

195 Filtering ...... 103 Maximizing pods ...... 99 Graphic view Maximum number of jobs...... 180 Displaying...... 101 Menu bar ...... 22 Overview...... 30 Message AIWG0000E ...... 175 Grid view Message logs...... 111 Changing columns in ...... 102 Methods (in commands) ...... 191 Displaying...... 101 Monitor authority...... 77 Overview...... 30 Moving jobs Grid view of Jobs pod In queue ...... 160 Overview...... 30 To another printer...... 157 Overview ...... 29 Moving pods ...... 99 JPEG ...... 17 Mozilla Firefox Cache...... 176 L Configuring ...... 92 Languages Cookies...... 176 Google Chrome...... 96 Languages ...... 92 Internet Explorer ...... 89 Privacy...... 93 Mozilla Firefox...... 92 Security...... 93 Layout settings ...... 130 Versions supported...... 21 Legal notices...... 1 Logging in ...... 87 N Logs ...... 111 Network connection...... 175 Deleting...... 87 Notices ...... 1 Moving to audit files ...... 87 LPD protocol O Configuring virtual printers...... 71 Objects Restricting use ...... 169 List of ...... 16 lpq command not supported...... 73 Opening pods...... 99 lpr command Operations page Configuring Passthrough printers ...... 56 Overview ...... 23 Configuring virtual printers...... 71 Operator authority...... 77 Examples...... 192 Operator flag...... 34 Failure ...... 180 Operator instructions File names in...... 191 For jobs ...... 153 On 64-bit system...... 180 For paper changes ...... 117 Printing ...... 117, 153 M Overrides for job properties ...... 64 Manuals Overview ...... 13 Description ...... 2 Displaying HTML ...... 3, 88 P Displaying PDF ...... 3 Page view ...... 44 URL ...... 3, 88 Pages

196 Changing layout ...... 99 PCL ...... 17 Selecting...... 44 PDF...... 17 Viewing job by...... 44 Performance ...... 180 Paper change flag...... 34 Pods Paper changes ...... 117 Changing properties displayed in ...... 100 Paper Library Closing...... 99 Grouping...... 46 Displaying favorite objects in ...... 100 Overview ...... 46 Grouping objects in...... 100 Sorting ...... 46 Maximizing ...... 99 View options...... 46 Moving...... 99 Paper map ...... 114, 179 Opening ...... 99 Paper pod Resizing ...... 99 Buttons ...... 36 Restoring ...... 99 Overview ...... 36 Sorting objects in ...... 100 Paper settings ...... 127 Polling interval ...... 181 Papers Port number, changing...... 176 Configuring printers to use...... 60 PostScript ...... 17 Creating ...... 75 Print commands Definition ...... 17 Configuring Passthrough printers ...... 56 Deleting...... 113 Examples...... 192 Exporting ...... 83 File names in ...... 191 Grouping...... 46, 100 Print settings...... 132 Importing ...... 74, 83 Printer device types ...... 185 In printer paper catalogs ...... 74 Printer memory ...... 162 In TotalFlow MR...... 74 Printer paper catalogs Log ...... 111 Importing ...... 74 Mapping ...... 114, 179 Paper names and propeties ...... 74 Printer catalog settings...... 185 Printer properties Property values ...... 185 Changing ...... 107 Sorting ...... 46, 100 Definition ...... 19 Weight ...... 185 Viewing ...... 107 Passthrough printers Printers Creating ...... 54 Assigned jobs ...... 116 Definition ...... 16 Assignment Jobs fail to print ...... 180 Job properties for ...... 49 Print commands ...... 191 Printer properties for ...... 49 Passwords Assignment properties ...... 49 Age before expiration...... 81 Associating virtual printers with ...... 63 Changing Changing properties of ...... 107 For others...... 168 Configuring to use papers ...... 60 For yourself...... 167 Creating Rules for ...... 80, 167–168 Job ticket...... 50

197 Passthrough...... 54 TotalFlow JMF ...... 67 Definition ...... 16 Deleting...... 113 Q Disabling...... 113 Queues page Displaying favorite...... 100 Overview ...... 33 Enabling ...... 112 Queues pod Exporting ...... 83 Filtering ...... 122 Grouping...... 100 Overview ...... 33 Importing ...... 83 Refresh interval ...... 105 Log ...... 111 Scale of ...... 104 Mapping papers...... 114, 179 Zooming in ...... 104 Maximum number of...... 49 R Paper changes...... 117 Sorting ...... 100 Recovering data from system failure ...... 171 Status ...... 108 Refresh interval Types ...... 16 User value...... 105 Web page ...... 116 Regular expressions ...... 190 Printers pod Removing Buttons ...... 27 Input files ...... 114 Overview ...... 26 Objects ...... 113 Printing and holding jobs ...... 162 Reprinting jobs...... 165 Priority of jobs...... 160 Resetting passwords...... 168 Problems...... 175 Resizing pods...... 99 Product overview...... 13 Restoring data ...... 172 Promoting jobs...... 160 Restoring pods ...... 99 Properties Resuming jobs...... 161 Changing ...... 107, 123 S Changing displayed ...... 100 Definition ...... 19 Scale of Queues pod...... 104 Viewing ...... 107, 123 Scroll controls...... 40 Properties for Job dialog Searching for jobs Job Settings view ...... 45 In Jobs pod...... 103 Job view ...... 43 In Queues pod ...... 122 Overview ...... 39 Security Page view ...... 44 Authorities...... 77 Scroll controls...... 40 Changing passwords View controls...... 42 For others...... 168 Protocols For yourself...... 167 Hot folder ...... 68 Google Chrome...... 95 LPD Internet Explorer ...... 90 Configuring virtual printers ...... 71 LPD protocol ...... 169 Restricting use ...... 169 Mozilla Firefox...... 93

198 Separator pages...... 117, 153 Suspending jobs...... 161 Separator sheets Symbols...... 6 Configuring printers for...... 58 System (server name) ...... 16 Illegible ...... 177 System objects Out of order...... 179 List of ...... 16 Server Definition ...... 16 T Log ...... 111 TIFF...... 17 Server pod TotalFlow MR Overview ...... 35 Configuring to receive jobs from...... 67 Server properties TotalFlow MR Automatic logout timer ...... 82 Relationship to TotalFlow PM...... 13 Changing ...... 86 TotalFlow MR Definition ...... 19 Submitting jobs from...... 121 Hosts that can submit LPD jobs ...... 169 TotalFlow PM Password expiration counter ...... 81 Introduction...... 13 Setting ...... 86 TotalFlow PM Size 0 jobs ...... 179 Logging in ...... 87 SNMP ...... 175 TotalFlow PM Mapping input trays with ...... 116 Overview ...... 13 Sorting objects...... 100 TotalFlow PM Stapling errors ...... 182 Port number ...... 176 Status TotalFlow PM Cannot view ...... 177 Unavailable...... 175 Viewing ...... 108 TotalFlow PM Storing jobs ...... 163 URL ...... 88 Submitting jobs TotalFlow PM Methods ...... 18 URL ...... 177 Preparing for ...... 67 Trademarks ...... 7 Subsets Trailer sheets Creating ...... 149 Configuring printers for...... 58 Editing Illegible ...... 177 Multiple...... 152 Troubleshooting ...... 175, 181 Single ...... 152 Typefaces ...... 6 Substitutions U Creating ...... 146 Editing Unicode supplementary characters ...... 178 Multiple...... 152 URLs Single ...... 152 Online manual ...... 3, 88 Summary pod TotalFlow PM...... 88 Overview ...... 24 TotalFlow PM...... 177 Supplementary characters ...... 178 User ID

199 Definition ...... 17 Favorite objects...... 100 user interface Grouping...... 100 left pane not displayed ...... 182 Importing ...... 83 User interface Sorting ...... 100 Browsers supported ...... 21 Users pod Changing layout ...... 99 Buttons ...... 38 Configuration page ...... 34 Overview ...... 37 Customizing ...... 99 Does not respond...... 180 V Font size...... 105 Values not saved ...... 178 High contrast...... 106 View controls ...... 42 Inactive ...... 180 Virtual printer Jobs pod...... 29 Errors in log ...... 178 Menu bar ...... 22 Flushing input files...... 114 Operations page ...... 23 Virtual printer properties Overview ...... 21 Changing ...... 107 Paper pod ...... 36 Definition ...... 19 Printers pod ...... 26 Viewing ...... 107 Properties for Job dialog ...... 39 Virtual printers Queues page...... 33 Associating with printers ...... 63 Queues pod ...... 33 Cannot enable ...... 176 Scroll controls...... 40 Cannot receive jobs ...... 181 Server pod...... 35 Changing properties of ...... 107 Summary pod ...... 24 Creating ...... 61 Users pod ...... 37 Defaults for job properties ...... 64 View controls...... 42 Definition ...... 16 Virtual Printers pod ...... 27 Deleting...... 113 User names Disabling...... 113 Definition ...... 17 Displaying favorite...... 100 User properties Enabling ...... 112 Changing ...... 107 Exporting ...... 83 Definition ...... 19 Grouping...... 100 Viewing ...... 107 Hot folder protocol ...... 68 Users Importing ...... 83 Authorities ...... 77 Log ...... 111 Automatic logout...... 82 LPD protocol ...... 71 Changing passwords...... 168 Overrides for job properties...... 64 Changing properties of ...... 107 Polling interval ...... 181 Creating ...... 79 Sorting ...... 100 Deleting...... 113 Status ...... 108 Displaying favorite...... 100 TotalFlow JMF protocol ...... 67 Exporting ...... 83 Virtual Printers pod

200 Buttons ...... 29 Overview ...... 27 W Web addresses Online manual ...... 3, 88 TotalFlow PM...... 88 TotalFlow PM...... 177 Web browsers Cache...... 176 Configuring ...... 87 Cookies...... 176 Supported ...... 21 Web pages, printer ...... 116 Z Zooming in Queues pod ...... 104

201