Ccc (2011-2012)

Citizen's / Client's Charter for

(Ministry of Corporate Affairs) (2011-2012)

Shastri Bhawan, New Delhi - 110001 Address

Website ID www.mca.gov.in Date Of Issue January 2011 Next Review March 2012

Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Vision Mission Vision

To facilitate corporate growth with enlightened regulation.

Mission

To be responsive and sensitive to changes in the business environment and suitably formulate and modify corporate laws and regulations from time-to-time.

Objective

Functions

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

1 Disposal of applications for availability of names for incorporation 2 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 1A NA Challan 500 of a Company of Companies, Andhra Pradesh Sh. .in complete in all respects Payment by B. Misra , Registrar of Companies, [email protected] credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. roc.goa@mca.gov.in internet S.K. Gupta, Registrar of [email protected] banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of [email protected] Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in Katkar, Registrar of Companies, [email protected] Pune Sh. V. Swamidason, [email protected] Registrar of Companies, [email protected] Puduchery Sh. S.P. Kumar, [email protected] Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in Assam, Meghalaya, Manipur, [email protected] Tripura, Mizoram, Nagaland & [email protected] Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, roc.chandigarh@mca.go Delhi & Haryana Sh. S.N. Mishra, v.in Registrar of Companies, Gujarat Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

2 Disposal of applications for Incorporation of a Company (subject 2 Sh. M.V. Chakranarayan,Registrar [email protected] Approval of ROC After filing of requisite E-form 1,18,32 As per Challan, 4800 to applicant fulfils all the statutory requirements*) and non-STP of Companies, Andhra Pradesh Sh. .in, form Schedule X of Payment by forms i.e. Forms No’s 2, 5, 32, 23, 25C, 18, 20, 20A etc B. Misra , Registrar of Companies, [email protected], the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected],

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

Registrar of Companies, [email protected] Puduchery Sh. S.P. Kumar, v.in, Registrar of Companies, Rajasthan [email protected]. Sh. M.P. Shah, Registrar of Companies, Uttar Pradesh & in, Uttarakhand Sh. Gulab Chand [email protected], Yadav, Registrar of Companies, [email protected], Assam, Meghalaya, Manipur, [email protected] Tripura, Mizoram, Nagaland & v.in, Arunanchal Pradesh Sh. M.M. [email protected], Juneja, Registrar of Companies, Delhi & Haryana Sh. S.N. Mishra, [email protected] Registrar of Companies, Gujarat v.in, Sh. B. N. Harish, Registrar of [email protected] Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal Registrar of Companies(Registrar of Companies)

3 Disposal of applications for Incorporation of an existing business 3 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents Part IX of Companies Act, As per Challan, 5400 as a Company (subject to applicant fulfils all the statutory of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of 1956 Schedule X of Payment by requirements) B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

4 Registering a place of business in India by a foreign company 1 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 44 As per Challan, 5000 (subject to applicant fulfils all the statutory requirements) of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of Schedule X of Payment by B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

5 Filing of a Prospectus before IPO or FPO 3 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 62 As per Challan, 500 (Subject to furnishing of hard copy and attachments and the of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of Schedule X of Payment by prospectus being otherwise in order) B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

6 Disposal of Charge Creation/modification/satisfaction 3 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-forms 8/10/17 As per Challan, 200 of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of Schedule X of Payment by B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected],

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

7 Filing of Annual Returns & Balance Sheets (Other than disputed 4 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 20B/23AC/23ACA As per Challan, 400 cases and cases of offline submission of shareholders data) of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of Schedule X of Payment by B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K.

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

8 Disposal of applications for extensions to hold AGM/ Change of 1 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 61 N/A N/A N/A Accounting Year. of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of B. Misra , Registrar of Companies, [email protected], ROC Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], S.K. Gupta, Registrar of [email protected], Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

9 Processing of applications by ROC in respect of Scheme of 2 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 61/Physical form N/A N/A N/A amalgamations for sending reports to Regional Director of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of B. Misra , Registrar of Companies, [email protected], ROC Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], S.K. Gupta, Registrar of [email protected], Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

10 Taking on record of Court or CLB Order. 3 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 21 As per Challan, 200 of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of Schedule X of Payment by B. Misra , Registrar of Companies, [email protected], ROC the credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Companies internet S.K. Gupta, Registrar of [email protected], Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected],

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

11 Disposal of applications for compounding offences by sending 3 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents Physical form N/A N/A N/A reports to Regional Director or Company Law Board of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of B. Misra , Registrar of Companies, [email protected], ROC Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], S.K. Gupta, Registrar of [email protected], Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K.

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

12 On demand scanning – if requested by a company to include any 1 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents Document to be scanned N/A N/A N/A physical document filed prior to MCA-21 in the documents of the of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of said company subject to the documents being available and not B. Misra , Registrar of Companies, [email protected], ROC Jharkhand Sh. Arvind Shukla, subject to destruction Rules. Registrar of Companies, Patna Sh. [email protected], S.K. Gupta, Registrar of [email protected], Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

13 Provide certified copies of documents of a company (subject to 1 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents Challan copy fee-no form Notification Challan, 25 submission of non-judicial requisite stamp paper and adequate of Companies, Andhra Pradesh Sh. .in, complete in all respects for Approval of prescribed No Payment by fees paid by the applicants). B. Misra , Registrar of Companies, [email protected], ROC GSR/501E credit card, Jharkhand Sh. Arvind Shukla, Registrar of Companies, Patna Sh. [email protected], Dated 6th internet S.K. Gupta, Registrar of [email protected], July 1999 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in, Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of , [email protected], Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in, Katkar, Registrar of Companies, [email protected], Pune Sh. V. Swamidason, [email protected], Registrar of Companies, [email protected], Puduchery Sh. S.P. Kumar, [email protected], Registrar of Companies, Rajasthan Sh. M.P. Shah, Registrar of [email protected] Companies, Uttar Pradesh & v.in, Uttarakhand Sh. Gulab Chand [email protected]. Yadav, Registrar of Companies, in, Assam, Meghalaya, Manipur, [email protected], Tripura, Mizoram, Nagaland & [email protected], Arunanchal Pradesh Sh. M.M. Juneja, Registrar of Companies, [email protected] Delhi & Haryana Sh. S.N. Mishra, v.in, Registrar of Companies, Gujarat [email protected], Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

14 All designated partners of the proposed LLP shall obtain 1 Mr. Santosh Kumar(Registrar, LLP) [email protected] Submission of the required documents LLP E-form 7 As per Internet 100 “Designated Partner Identification Number (DPIN)” by filing an complete in all respects for Approval of Schedule 'A' banking, application individually online in Form-7 ROC of LLP Rules credit card (66336666)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

15 Once the name is reserved by the Registrar, log on to the portal 1 Mr. Santosh Kumar(Registrar, LLP) [email protected] Submission of the required documents LLP E-form 1 and E-form 2 As per Internet 200 and fill up Form 1 and Form-2 “Incorporation Document and complete in all respects for Approval of Schedule 'A' banking, Statement”. ROC of LLP Rules credit card (66336666)

16 Form 3 (Information with regard to LLP agreement and changes, 2 Mr. Santosh Kumar(Registrar, LLP) [email protected] Submission of the required documents LLP E-form 3 and E-form 4 As per Internet 50 if any made therein) and Form-4 (Notice of Appointment of complete in all respects for Approval of Schedule 'A' banking, Partner/Designate Partner, his consent etc.) may be filed with the ROC of LLP Rules credit card

prescribed fee simultaneously at the time of filing Form 2 or within (66336666) 30 days of the date of incorporation or within 30 days of such subsequent changes

17 Conversion of firm and company to LLP 2 Mr. Santosh Kumar(Registrar, LLP) [email protected] Form 7 with DPIN LLP E-form 1/2/17 & 18 As per Internet 500 Schedule 'A' banking, of LLP Rules credit card (66336666)

18 Application for confirmation by Regional Director for change of 4 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 1AD As per Internet 500 registered office of the company within the state from the Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD Schedule X of banking, jurisdiction of one Registrar to jurisdiction of another Registrar Bansal, Regional Director, Northern [email protected] the credit card Region Sh. K. L. Kamboj, JD, O/o (033-228703) Regional Director, North Western n [email protected] Companies Region Sh.M.A Kuvadia, JD, O/o [email protected] Act, 1956 Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

19 Form for filing application to Regional Director – Various matters 4 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 24A As per Challan, 1000 Section 297/25/224 Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD Schedule X of Payment by Bansal, Regional Director, Northern [email protected] the credit card, Region Sh. K. L. Kamboj, JD, O/o Regional Director, North Western n [email protected] Companies internet Region Sh.M.A Kuvadia, JD, O/o [email protected] Act, 1956 banking Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

20 Form for filing application for opening branch(s) by a nidhi 2 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 64 As per Challan, 500 company Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD Schedule X of Payment by Bansal, Regional Director, Northern [email protected] the credit card, Region Sh. K. L. Kamboj, JD, O/o Regional Director, North Western n [email protected] Companies internet Region Sh.M.A Kuvadia, JD, O/o [email protected] Act, 1956 banking Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

21 Application for compounding application. (ROC forward to RD or 4 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 61 N/A N/A N/A CLB within 15 days) Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD Bansal, Regional Director, Northern [email protected] Region Sh. K. L. Kamboj, JD, O/o Regional Director, North Western n [email protected] Region Sh.M.A Kuvadia, JD, O/o [email protected] Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

22 Application for grant of license under section 25 of the 4 Sh. M.V. Chakranarayan,Registrar [email protected] Submission of the required documents E-form 24A As per Challan, 500 Companies Act. of Companies, Andhra Pradesh Sh. .in complete in all respects for Approval of RD Schedule X of Payment by B. Misra , Registrar of Companies, [email protected] the credit card, Jharkhand Sh. Arvind Shukla, (040-465793) Registrar of Companies, Patna Sh. [email protected] Companies internet S.K. Gupta, Registrar of [email protected] Act, 1956 banking Companies, Goa, Daman & Diu Sh. [email protected] M.K. Bagra, Registrar of .in Companies, Jammu & Kashmir Sh. [email protected] Joseph Jackson, Registrar of [email protected] Companies, Kerala Sh. Henry Richard,Registrar of Companies, [email protected] Mumbai Sh. Vishnu Pandurang v.in Katkar, Registrar of Companies, [email protected] Pune Sh. V. Swamidason, [email protected] Registrar of Companies, [email protected] Puduchery Sh. S.P. Kumar, [email protected] Registrar of Companies, [email protected]

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

Rajasthan Sh. M.P. Shah, in Registrar of Companies, Uttar [email protected] Pradesh & Uttarakhand Sh. Gulab [email protected] Chand Yadav, Registrar of Companies, Assam, Meghalaya, v.in Manipur, Tripura, Mizoram, [email protected] Nagaland & Arunanchal Pradesh [email protected] Sh. M.M. Juneja, Registrar of v.in Companies, Delhi & Haryana Sh. [email protected] S.N. Mishra, Registrar of Companies, Gujarat Sh. B. N. Harish, Registrar of Companies, Karnataka Sh. S.K. Agarwal, Registrar of Companies, Madhya Pradesh & Chhattisgarh Sh. B. Mohanthy, Registrar of Companies, Orissa Dr. Raj Singh, Registrar of Companies, Punjab, Chandigarh Sh. D.P. Ojha, Registrar of Companies, Shimla Sh. V.C. Davey, Registrar of Companies, Chennai Dr. M. Manuneethi Cholan, Registrar of Companies, Coimbatore Sh. D. Bandopadhyay, Registrar of Companies, West Bengal(Registrar of Companies)

23 Removal of Auditor under section 224/225 of the Companies Act. 2 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 24A As per Internet 500 Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD 'Companies banking, Bansal, Regional Director, Northern [email protected] fees on credit card Region Sh. K. L. Kamboj, JD, O/o Regional Director, North Western n [email protected] application Region Sh.M.A Kuvadia, JD, O/o [email protected] rules 1999' Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

24 Issue of Directions under section 22 of the Companies Act. 2 Dr. Navrang Saini, Regional [email protected] Submission of the required documents E-form 24A As per Internet 500 Director, Eastern Region Sh. B.K. [email protected] complete in all respects for Approval of RD 'Companies banking, Bansal, Regional Director, Northern [email protected] fees on credit card Region Sh. K. L. Kamboj, JD, O/o Regional Director, North Western n [email protected] application Region Sh.M.A Kuvadia, JD, O/o [email protected] rules 1999' Regional Director, Southern Region [email protected] Sh. S.M.A. Millath, Regional Director, Western Region Sh. E. Selviraj, Regional Director, Soth Eastern Region(Regional Director)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

25 Disposal of the matters relating to modification to be stated in the 4 Smt. Rita Dogra(Under [email protected] Submission of the required documents E-form 23AAA As per Internet 500 company’s balance sheet or profit and loss account (Section Secretary,MCA) complete in all respects for Approval of 'Companies banking, 211(4)) Ministry fees on credit card

(23386065) application rules 1999'

26 Disposal of the matters relating to the exemption from attaching 4 Smt. Rita Dogra(Under Secretary) [email protected] Submission of the required documents E-form 23AAB As per Internet 500 the annual accounts of the subsidiary companies , Balance Sheet complete in all respects for Approval of 'Companies banking, with the holding company (Section 212) Ministry fees on credit card

(23386065) application rules 1999'

27 Processing of the applications filed for not providing depreciation 2 Smt. Rita Dogra(Under Secretary) [email protected] Submission of the required documents E-form 23AAC As per Internet 500 (Section 205(2C)) of the Act complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23386065) application rules 1999'

28 Processing of the applications filed for appointment of cost 1 Sh. Rajiv Wadhawan(Deputy [email protected] Submission of the required documents E-form 23C As per Internet 500 auditor (IGC) Director) v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23386349) application rules 1999'

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

29 Disposal of the application for giving loans to the directors or the 5 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 24AB As per Internet 500 companies/firms in which directors are interested and , providing v.in complete in all respects for Approval of 'Companies banking, security or guarantee in connection with a loan etc (Section 295) Ministry fees on credit card

(23389782) application rules 1999'

30 Disposal of an application , where in the relative of the director is 4 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 24B As per Internet 500 appointed in the place of profit and for obtaining prior consent v.in complete in all respects for Approval of 'Companies banking, for holding of any office or place of profit in the company by Ministry fees on credit card

certain persons (Section 314) (23389782) application rules 1999'

31 Disposal after processing an application for declaration as Nidhi 1 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 63 As per Internet 500 Company (Section 620) v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23389782) application rules 1999'

32 The disposal of various matters relating to the further information 3 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 65 As per Internet 500 called for in the matter relating to form 25A,24B etc. – CL VII v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23389782) application rules 1999'

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

33 The processing for an approval for declaration of dividend out of 2 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form as per Declaration As per Internet 500 reserves (Section 205A(3)) v.in complete in all respects for Approval of of dividend out of reserves 'Companies banking, Ministry Rules 1975 fees on credit card

(23389782) application rules 1999'

34 The disposal of an application for removal of disqualification of 1 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form DD-C As per Internet 500 directors v.in complete in all respects for Approval of Disqualification of 'Companies banking, Ministry Directors U/S 274(1)(g) of fees on credit card

(23389782) Co. Act ,1956) Rules 2003 application rules 1999'

35 Disposal of an application for approval of the appointment of sole 1 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form I As per Internet 500 selling agents by the company (Section 294AA) v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23389782) application rules 1999'

36 Disposal of an application for approval of the appointment of sole 1 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form II As per Internet 500 buying agent by a company (Section 294AA) v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23389782) application rules 1999'

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

37 The grant of permission for increase in the number of directors of 2 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 24 As per Internet 500 the company beyond 12 directors – (CL VII / Section 259) v.in complete in all respects for Approval of 'Companies banking, Ministry fees on credit card

(23389782) application rules 1999'

38 The disposal of an application for approval of appointment or 5 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 25A As per Internet 500 reappointment and remuneration or increase in remuneration or v.in complete in all respects for Approval of 'Companies banking, waiver for excess or over payment to managing or whole-time Ministry fees on credit card

director(s) or manager and commission or remuneration or (23389782) application expression of opinion to directors (Section 198/309) rules 1999'

39 The disposal of an application for approval to amendment of 2 Sh. L.K. Trivedi(Under Secretary) [email protected] Submission of the required documents E-form 25B As per Internet 500 provisions relating to managing, whole time or non rotational v.in complete in all respects for Approval of 'Companies banking, director (Section 309) Ministry fees on credit card

(23389782) application rules 1999'

40 Investor Grievance Redressal 4 Sh. B.P. Bimal(Under Secretary) balramprasadbimal@yah Submission of form duly complete in all Grievance redressal form N/A N/A N/A oo.co.in respect

(23073017)

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Main Services / Transactions

Responsible Fees S.No. Weight % Mobile Document Services / Transaction Person Email (Phone No.) Process (Designation) Required Category Mode Amount

41 Other Grievances / Complaints (Related to MCA 21) 1 Sh. Shyam Sunder(Deputy [email protected] Submission of form duly complete in all Grievance redressal form N/A N/A N/A Director) .in respect

(23384158)

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

1 Disposal of applications for availability 2.0 Average time taken from the 3 Working 2.00 Ministry Records of names for incorporation of a date of receipt of the fully Days Company completed proposal in all respects

2 Disposal of applications for 2.0 Average time taken from the 3 Working 2.00 Ministry records Incorporation of a Company (subject to date of receipt of the fully Days applicant fulfils all the statutory completed proposal in all requirements*) and non-STP forms i.e. respects Forms No’s 2, 5, 32, 23, 25C, 18, 20, 20A etc

3 Disposal of applications for 3.0 Average time taken from the 3 Working 3.00 Ministry records Incorporation of an existing business as date of receipt of the fully Days a Company (subject to applicant fulfils completed proposal in all all the statutory requirements) respects

4 Registering a place of business in India 1.0 Average time taken from the 2 Working 1.00 Ministry records by a foreign company (subject to date of receipt of the fully days applicant fulfils all the statutory completed proposal in all requirements) respects

5 Filing of a Prospectus before IPO or 3.0 Average time taken from the 3 Working 3.00 Ministry records FPO date of receipt of the fully Days (Subject to furnishing of hard copy and completed proposal in all attachments and the prospectus being respects otherwise in order)

6 Disposal of Charge 3.0 Average time taken from the 2 Working 3.00 Ministry records Creation/modification/satisfaction date of receipt of the fully days completed proposal in all respects

7 Filing of Annual Returns & Balance 4.0 Average time taken from the 1.0 Hour 4.00 Ministry records Sheets (Other than disputed cases and date of receipt of the fully cases of offline submission of completed proposal in all shareholders data) respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

8 Disposal of applications for extensions 1.0 Average time taken from the 3 Working 1.00 Ministry records to hold AGM/ Change of Accounting date of receipt of the fully days Year. completed proposal in all respects

9 Processing of applications by ROC in 2.0 Average time taken from the 15 Working 2.00 Ministry records respect of Scheme of amalgamations date of receipt of the fully days for sending reports to Regional Director completed proposal in all respects

10 Taking on record of Court or CLB Order. 3.0 Average time taken from the 2 Working 3.00 Ministry records date of receipt of the fully days completed proposal in all respects

11 Disposal of applications for 3.0 Average time taken from the 15 Working 3.00 Ministry records compounding offences by sending date of receipt of the fully days reports to Regional Director or completed proposal in all Company Law Board respects

12 On demand scanning – if requested by 1.0 Average time taken from the 3 Working 1.00 Ministry records a company to include any physical date of receipt of the fully days document filed prior to MCA-21 in the completed proposal in all documents of the said company subject respects to the documents being available and not subject to destruction Rules.

13 Provide certified copies of documents of 1.0 Average time taken from the 3 working days 1.00 Ministry records a company (subject to submission of date of receipt of the fully non-judicial requisite stamp paper and completed proposal in all adequate fees paid by the applicants). respects

14 All designated partners of the proposed 1.0 Average time taken from the 3 working days 1.00 Ministry records LLP shall obtain “Designated Partner date of receipt of the fully Identification Number (DPIN)” by filing completed proposal in all an respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

application individually online in Form-7

15 Once the name is reserved by the 1.0 Average time taken from the 4 working days 1.00 Ministry records Registrar, log on to the portal and fill up date of receipt of the fully Form 1 and Form-2 “Incorporation completed proposal in all Document and Statement”. respects

16 Form 3 (Information with regard to LLP 2.0 Average time taken from the 30 working days 2.00 Ministry records agreement and changes, if any made date of receipt of the fully therein) and Form-4 (Notice of completed proposal in all Appointment of Partner/Designate respects Partner, his consent etc.) may be filed with the prescribed fee simultaneously at the time of filing Form 2 or within 30 days of the date of incorporation or within 30 days of such subsequent changes

17 Conversion of firm and company to LLP 2.0 Average time taken from the 5 working days 2.00 Ministry records date of receipt of the fully completed proposal in all respects

18 Application for confirmation by Regional 4.0 Average time taken from the 30 Days 4.00 Ministry records Director for change of registered office date of receipt of the fully of the company within the state from the completed proposal in all jurisdiction of one Registrar to respects jurisdiction of another Registrar

19 Form for filing application to Regional 4.0 Average time taken from the 45 Days 4.00 Ministry records Director – Various matters Section date of receipt of the fully 297/25/224 completed proposal in all respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

20 Form for filing application for opening 2.0 Average time taken from the 20 Days 2.00 Ministry records branch(s) by a nidhi company date of receipt of the fully completed proposal in all respects

21 Application for compounding 4.0 Average time taken from the 60 Days 4.00 Ministry records application. (ROC forward to RD or CLB date of receipt of the fully within 15 days) completed proposal in all respects

22 Application for grant of license under 4.0 Average time taken from the 60 Days 4.00 Ministry records section 25 of the Companies Act. date of receipt of the fully completed proposal in all respects

23 Removal of Auditor under section 2.0 Average time taken from the 90 Days 2.00 Ministry records 224/225 of the Companies Act. date of receipt of the fully completed proposal in all respects

24 Issue of Directions under section 22 of 2.0 Average time taken from the 45 Days 2.00 Ministry records the Companies Act. date of receipt of the fully completed proposal in all respects

25 Disposal of the matters relating to 4.0 Average time taken from the 90 Days 4.00 Ministry records modification to be stated in the date of receipt of the fully company’s balance sheet or profit and completed proposal in all loss account (Section 211(4)) respects

26 Disposal of the matters relating to the 4.0 Average time taken from the 90 Days 4.00 Ministry records exemption from attaching the annual date of receipt of the fully accounts of the subsidiary companies , completed proposal in all Balance Sheet with the holding respects company (Section 212)

27 Processing of the applications filed for 2.0 Average time taken from the 90 Days 2.00 Ministry records not providing depreciation (Section date of receipt of the fully 205(2C)) of the Act completed proposal

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

in all respects

28 Processing of the applications filed for 1.0 Average time taken from the 30 days 1.00 Ministry records appointment of cost auditor (IGC) date of receipt of the fully completed proposal in all respects

29 Disposal of the application for giving 5.0 Average time taken from the 90 Days 5.00 Ministry records loans to the directors or the date of receipt of the fully companies/firms in which directors are completed proposal in all interested and , providing security or respects guarantee in connection with a loan etc (Section 295)

30 Disposal of an application , where in 4.0 Average time taken from the 120 Days 4.00 Ministry records the relative of the director is appointed date of receipt of the fully in the place of profit and for obtaining completed proposal in all prior consent for holding of any office or respects place of profit in the company by certain persons (Section 314)

31 Disposal after processing an 1.0 Average time taken from the 120 Days 1.00 Ministry records application for declaration as Nidhi date of receipt of the fully Company (Section 620) completed proposal in all respects

32 The disposal of various matters relating 3.0 Average time taken from the 60 Days 3.00 Ministry records to the further information called for in date of receipt of the fully the matter relating to form 25A,24B etc. completed proposal in all – CL VII respects

33 The processing for an approval for 2.0 Average time taken from the 90 Days 2.00 Ministry records declaration of dividend out of reserves date of receipt of the fully (Section 205A(3)) completed proposal in all respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

34 The disposal of an application for 1.0 Average time taken from the 120 Days 1.00 Ministry records removal of disqualification of directors date of receipt of the fully completed proposal in all respects

35 Disposal of an application for approval 1.0 Average time taken from the 90 Days 1.00 Ministry records of the appointment of sole selling date of receipt of the fully agents by the company (Section completed proposal in all 294AA) respects

36 Disposal of an application for approval 1.0 Average time taken from the 90 Days 1.00 Ministry records of the appointment of sole buying agent date of receipt of the fully by a company (Section 294AA) completed proposal in all respects

37 The grant of permission for increase in 2.0 Average time taken from the 30 Days 2.00 Ministry records the number of directors of the company date of receipt of the fully beyond 12 directors – (CL VII / Section completed proposal in all 259) respects

38 The disposal of an application for 5.0 Average time taken from the 90 Days 5.00 Ministry records approval of appointment or date of receipt of the fully reappointment and remuneration or completed proposal in all increase in remuneration or waiver for respects excess or over payment to managing or whole-time director(s) or manager and commission or remuneration or expression of opinion to directors (Section 198/309)

39 The disposal of an application for 2.0 Average time taken from the 60 Days 2.00 Ministry records approval to amendment of provisions date of receipt of the fully relating to managing, whole time or non completed proposal in all rotational director (Section 309) respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Service Standards

Success Indicators Service S. No. Services / Transaction Weight Unit Weight Data Source Standar

40 Investor Grievance Redressal 4.0 Average time taken from the 30 Days 4.00 Ministry records date of receipt of the fully completed proposal in all respects

41 Other Grievances / Complaints (Related 1.0 Average time taken from the 5 Days 1.00 Ministry records to MCA 21) date of receipt of the fully completed proposal in all respects

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Grievance Redress Website url to lodge http://pgportal.gov.in/

S.No. Name of the Public Grievance Officer Helpline Email Mobile

1 Sh. Avinash Kumar Srivastava 0112338318 [email protected] 9711162377

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

List of Stakeholders/Clients

S.No. Stakeholders / Clients

1 Corporate Sector (all companies, LLPs)

2 Professionals - CAs, CSs, ICWAs, Advocates etc.

3 Investors

4 Banks

5 Other Government Ministries / Department at centre

6 State Governments (Stamp duty etc.)

7 Citizen of India

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Citizen's / Client's Charter for Ministry of Corporate Affairs -(2011-2012)

Responsibility Centers and Subordinate Organizations

Responsibility Centers and Subordinate Landline Number Email Mobile Number Address S.No. Orgnizations

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Citizen's / Client's Charter for Ministry of Corporate Affairs-(2011-2012)

Indicative Expectations from Service

S.No. Indicative Expectations from Service Recipients

1 Submit duly completed application forms (in all respects).

2 Obey all rules, regulations and guidelines issued by Ministry.

3 Check the website regularly for updates on policies, programmes and procedures.

4 Always keep proper records of your letters and communications with Ministry.

5 Do not try to bring external influence for getting your work done.

6 Please show courtesy to Ministry's officers.

7 If you have an appointment with an officer in the Ministry, please arrive 15 minutes prior to the appointment.

8 If you want to cancel an appointment, please give advanvace notice.

9 Give your suggestions / inputs on drafts placed on Ministry's website / those circulated to you.

Generated on 22/03/2012 5.44 AM

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