1. an App Is Started Right After You Power on Your Phone. When You

FAQ

Why are apps on my phone launching slowly?

This issue may occur due to the following reasons:

1. An app is started right after you power on your phone.

When you power on your phone, it takes some time for it to load the cache. Wait for 1 or 2 minutes, then try again.

2. Too many apps are running in the background.

If too many apps are running in the background, opening new apps may take a long time. In this case, close the background apps and try again.

How to close background apps:

o If the virtual navigation bar is enabled, touch to show all apps running in the background, and then touch to close them all. o If your phone supports navigation gestures, swipe up from the bottom of the screen to show all apps running in the background, and then touch to close them all. o If you use the front navigation button, swipe left or right on the navigation button to show all apps running in the background, and then touch to close them all.

If you don"t want to close all apps, you can touch on the apps you want to keep so they won"t be closed. (In EMUI 9.0, swipe down on an app card to lock it.)

3. The app needs to reload after being closed.

To allow certain apps to continue running after you touch :

EMUI 5.X: Go to Phone Manager > % remaining > Close apps after screen lock, and set those apps to Don"t close.

EMUI 8.X or later: Go to Phone Manager > % remaining > App launch, disable Manage automatically for those apps, and select Run in background.

Signal is lost or weak during navigation

1. Check your phone"s location settings. o Swipe down the status bar to open the notification panel, then enable Location. o Touch and hold the Location icon to access the Location access settings screen.

EMUI 9.X and Magic UI 2.X: Touch Advanced settings and enable Wi-Fi scanning.

EMUI 8.X and earlier:

a. Select Use GPS, Wi-Fi, and mobile networks. b. For EMUI 5.X, touch Auxiliary location settings and enable Use assisted GPS. c. Touch in the upper right corner, select Scan settings, then enable Wi-Fi scanning.

2. If the issue persists, perform the following to troubleshoot: o Metal protective cases may affect the GPS signal reception. Remove any metal protective case from your phone. o During car navigation, the center console or the metallic windshield protector may cause signal interference. Place your phone on the left of the steering wheel for better signal reception. o When in tunnels, mountainous areas, and high-rise buildings, your phone"s GPS signal reception may be blocked. The signal reception will recover when you are away from these areas.

If this issue occurs after navigating for a long time, perform the following:

Make sure Power saving mode is disabled and try the navigation again. Power saving mode will automatically halt navigation that has been running for an extended period of time. If the issue persists, restart the navigation app, switch to another similar app, or restart your phone.

If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

Games crash, display a black screen, or stop responding

1. Please update the game to its latest version on AppGallery or Google Play Store. 2. If the issue persists on the latest version, close apps that are currently not in use. Too many apps running in the background may affect the phone performance, causing it to crash, display a black screen, or freeze. 3. If that doesn"t help, restart your phone and relaunch the game. Restarting your phone helps clear the cache and it may fix the issue of phone crash or black screen. 4. If the issue is not fixed, open Settings, search for Apps, touch Huawei Mobile Services, go to Storage> CLEAR DATA, and relaunch the game. 5. If the issue still persists, it is advised that you read the game instructions or consult the customer service team for the game. Some games may not be compatible with your phone or can only run properly in the Google services framework. Can I use the Find My Phone function after the Location information function is disabled?

Disabling the Location information function does not affect the Find My Phone function.

When a network is available and you enable the Find My Phone function, the mobile phone receives the positioning command, automatically enables the Location information function, and reports the location information. After the report is complete, the system automatically disables the Location information function.

My phone lags, freezes, or responds slowly during gameplay

1. Make sure you have a good network connection. 2. Before using a gaming app, make sure your phone meets the app"s software and hardware requirements. 3. Restart your phone to clear up cache data. 4. Decrease the game resolution or disable HD display to reduce power consumption and prevent your phone from heating up. 5. Close apps running in the background or uninstall apps that you rarely use. Available storage space should ideally be at least 10% for gaming apps to run properly. 6. Make sure the app version and phone system version are up-to-date. 7. Go to Settings > Battery and disable Power saving mode/Ultra power saving mode. Ensure the battery level is higher than 20%. If Power saving mode is enabled or the battery is low, your phone will downgrade its performance for a longer battery life. 8. Add the game to Game Suite or AppAssistant, and enable Game acceleration. Enabling Game acceleration will help increase network stability to resolve the possible delay and disconnection issues. 9. If a memory card is in use, your phone may lag or freeze when there are too many files in the card for it to read and write at a normal speed. Replace the memory card and try again. 10. The network connection will be interrupted when your phone receives an SMS or MMS message, causing the online game to freeze. Connect to a Wi-Fi network for better gaming experience. 11. The issue may lie within the app itself. Contact the app"s developers. 12. Back up your data and restore your phone to its factory settings. If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

How to enable GPS

1. Enable GPS from the notification panel or by performing the following:

Versions earlier than EMUI 9.0: Go to Settings > Location access > Access my location and select Allowed.

EMUI 9.X and Magic UI 2.0.1: Go to Settings > Security & privacy > Location access and enable Access my location. When prompted, grant access to your user information for positioning to function properly.

2. Improve the speed and accuracy of GPS positioning: o Swipe down the status bar to open the notification panel, then enable Location. o Touch and hold the Location icon to access the Location access settings screen.

EMUI 9.X and Magic UI 2.X: Touch Advanced settings and enable Wi-Fi scanning.

EMUI 8.X and earlier:

Google Maps cannot perform positioning

Solution:

1. Download and install the Google Mobile Service (GMS). 2. Swipe down from the status bar and enable the GPS (or Location information) function. Touch and hold the Location information icon or go to Settings > Location services and enable Access my location. Select Use GPS, Wi-Fi, and mobile networks (the highest positioning accuracy) as the location mode to improve the positioning speed and accuracy. 3. Go to Settings > Apps and enable the location access permission for Google Maps.

The figure is for your reference only. The specific operations are subject to the actual screen display.

Apps close unexpectedly

Your phone may have insufficient memory or the app may be incompatible with your phone system. Perform the following to troubleshoot:

1. Close all background apps to release your phone"s running memory and try again

2. Check whether the storage space on your phone is sufficient. If not, use Phone Manager to free up storage space as required or uninstall apps that you rarely use.

3. Restart your phone to clear up cache data. You are advised to restart your phone once a week to keep it in optimal condition. 4. Uninstall and re-download the app from AppGallery. If the app is indicated as incompatible with your phone system, contact the app"s developers. 5. Make sure your phone system is up-to-date. 6. Back up your data and restore your phone to its factory settings. 7. If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

GPS icon occasionally appears on status bars

Cause:

Certain apps using your location information may enable or periodically invoke the GPS function (for example, a weather app).

Solution:

1. You can configure app permissions as needed:

EMUI 5.X: Go to Settings > Permissions > Permissions > Access location info.

EMUI 8.X: Go to Settings > Apps & notifications > Permissions > Permissions > Access location info.

EMUI 9.X: Go to Settings > Apps > Permissions > Location.

Magic UI 2.0.1: Go to Settings > Apps > Permissions > Location.

Then disable the location information access for apps as needed.

2. Map navigation apps are running in the background. Close apps that are using your location information.

My phone automatically restarts

Cause:

1. The Power button is accidentally being pressed by the protective case. 2. The temperature is too low or too high, triggering your phone"s protection mechanisms. 3. Your phone has generated too many cached files, leading to data overload. 4. The memory card"s file system has gone wrong.

Solution:

1. Use a Huawei standard protective case and make sure it is applied properly. 2. Use your phone in temperatures between 0ºC and 35ºC. 3. Restart your phone to clean the cached files. It is also recommended that you close background apps when they are not in use. 4. If your phone has a memory card installed, power off your phone and remove the card.

If the issue persists, back up your data, restore your phone to its factory settings, or recover your phone"s system by using HiSuite or eRecovery mode.

If the issue still persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.