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Study Guide flyer.indd 1 2013/11/06 3:27 PM Contents

REGULARS GENERAL TRADE 4 From the President’s Desk 6 • SA Booksellers National Executive 12 The 22 The Nation celebrates • A few insights from South African Committee National Book Week 2013 attendees • • A photo report 23 The librarian of the future • The SA Booksellers Office LIASA Annual Conference • About the SA Booksellers Association 16 Open Book 24 A journey of discovery 29 Member Listing Leading the way as a world-class on Overdrive book festival E- 18 Publishers going direct ACADEMIC AND EDUCATION 8 New e-book selling platforms A real threat or an imagined ambition? 26 The future of Education in SA Bundling and subscription-based How will it effect educational services on the up and up 19 RPG Online The future of metadata in South Africa ? 10 A bookshop built by Escher 27 Speculation laid to rest Reconsidering your online presence 20 Bookselling in turbulent times A topical industry flooded with Changes in ownership of 11 The kids are reading opportunities Bookstore chains Does it matter which medium they use? << BACK TO CONTENTS

From the President’s Desk

Dear Members, models, how books are used, how long meetings have been well attended. Your Executive met recently and heard they should be retained, how book use The different publishers are following with concern that the slow sales in can best be monitored, and also whether different models and may be able to the general bookshops show no sign book packs should be supplied to each accompany you to present to a school if of improving. The Nielsen statistics student. Almost anyone would support you are suitably located. The education continue to show declines compared to the department’s exploring these issues. department believes it will be able to the equivalent week in the previous year The department has undertaken to consult make good use of internet based learning. almost every week, and these are often with stakeholders, and we hope that they The Gauteng Education Department has over 10%. Since they include some internet will take into account the importance of purchased tablets in bulk, and a number of sales, we cannot even suggest that it is having a network of booksellers around the more affluent schools are using them solely because of a move to the internet. the country. We wonder also whether the too. Booksellers must inform themselves You will recall that we approached the department hopes to introduce a uniform and become a part of the process if they Receiver of Revenue a year or two ago purchasing system. In some areas the do not want the publishers to become the regarding the elimination of the VAT on department has taken the prerogative of direct suppliers of e-books. parcels of under R500 in value. In the same choosing which book to use away from the The South African Book Fair will be submission we pointed out the inequity teachers and has insisted on using the same held in next year from of allowing digital sales into the country book for all schools. This book can then be 13–15 June. It will be preceded by a without the payment of VAT, while selected on its price from the several books two day Digital Book Conference. We requiring local retailers to pay VAT on approved. Placed in a position where they and PASA are presently discussing such sales. It is pleasing therefore to hear win all or nothing, some publishers have arrangements for the Annual General that the Receiver has decided to require offered their books at very low prices. Meetings which will be held in Durban Amazon and other overseas providers to We are concerned about the position next year. As soon as the dates and venue pay VAT on deliveries of digital books of the bookseller in this environment are decided we will advise you. into South Africa. We hope it will be as publishers may not offer the book to The changes in ownership of a sub­ possible to implement this effectively. retailers at the same price, and they may stan­tial part of the retail book industry Governments in a number of countries be placed in an uncompetitive position. have caught the interest of every book­ are co-operating to close the loop holes University book sales have happily seller. Now that the transactions are which enable internet based book and held up well. Booksellers are concerned nearing completion, we trust that the digital retailers to operate in low tax about the price rises that will face students businesses will all be able to re-focus on jurisdictions while supplying into other next year because of the weakening of their day to day activities, and we wish countries. A high level meeting of members the rand. It is not many years ago that we the new owners and their bookselling of the European Union took place recently faced resistance and protest. The rapid teams well in their enterprises. to reach agreement on a common policy extension of the NSFAS bursary scheme We are aware that we need to improve and states within the USA have been has improved the position of poorer communication among our members. asserting their rights to tax on deliveries students since then. This year the financial If you have interesting or important to those living within their areas. We are elements of the scheme will be managed information to share with your colleagues therefore in line with international trends. by SBux, and the academic booksellers are please send it to Samantha (saba@ School book retailers around the presently gearing up to use the new system. sabooksellers.com) and she will distribute country are presently delivering as the Students will receive an e-mail telling them it appropriately. The website has improved Departments of Education require the of the amount they can spend on books, greatly thanks to the good work and schools to have their books well in time with a code, and registered booksellers will creative thinking of Jessica Faircliff, and for the new school year. As the schools be able to supply against the code, which we have ideas on how to make it even open just after the long Christmas break, will be cancelled immediately it is used. more appealing. Do remember that the the deliveries must be made by the A new SMS will then be sent, giving Alternative Publishers list is on the site if end of the current school term. In the the balance available and a new code. you are battling to find the details of a small Eastern Cape we successfully negotiated SBux will also manage funds put into publisher not in your PASA list. The On the acceptable terms for booksellers to make food and accommodation “pockets”. It is Dot school book list is being downloaded their deliveries. We’ve received reports their intention to extend their internet regularly and has the up to date prices for of books being tendered and supplied at based system in the course of next year those doing tenders. There are also some very low margins in KZN, the Western and they speak of it as a “free banking” university books on the Swop Site. If you Cape and some other areas. facility for the user. It is of course paid for have overstocks you can offer them or if At the latest meeting with publishers by the store enjoying the sales. It will be you are ordering, you may be able to buy and the Department of Education’s interesting to see where else it is used. cheaply and quickly from the site. LTSM Committee we learned that the Hentie Gericke has been active in the Department is preparing a new National Western Cape in educating booksellers Book Procurement Policy. The committee about the possibility of selling digital Sydwell Molosi, is looking at different procurement books and tablets. Local booksellers’ President, SA Booksellers Association

4 REGULARS << BACK TO CONTENTS REPLACE WITH PREMIER FREIGHT AD

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SA Booksellers National Executive Committee NEWS MAGAZINE OF THE SA BOOKSELLERS ASSOCIATION Issue 75 • Dec 2013 – Feb 2014 PRESIDENT AND EASTERN REGION CHAIRPERSON Sydwell Molosi (President Bookshop) EDITOR Jessica Faircliff +27 (0)47 534 0757 • [email protected] ASSISTANT EDITOR Nicolene Finlayson

EDITORIAL AND ADVERTISING +27 (0)28 312 3224 VICE PRESIDENT AND ACADEMIC CHAIRPERSON +27 (0)83 469 2966 • [email protected] Mohammad Kharwa (Pro Visions Books) Samantha Faure +27 (0)31 337 2112 • [email protected] SUBSCRIPTIONS +27 (0) 21 945 1572 • [email protected]

FEATURED CONTRIBUTERS Alan Vesty, Nicolaas Fassen, VICE PRESIDENT AND Colleen Higgs, Ermine Louw, Patricia Schonstein, NORTHERN REGION CHAIRPERSON Tarryn Anne Anderson, Louise Grantham, Catrina Wessels, Riaz Hassim (Book Express) Siphiwo Mahala, Kirston Hoets +27 (0)11 482 8433 • [email protected] PHOTOGRAPHS iStockphoto, Shutterstock, Frankfurt Book Fair, Louise Grantham, Caroline Ward, Nicolaas Faasen, and thanks to all for photographic contributions HONORARY SECRETARY Peter Adams (Adams &Co) Design and Layout: Through the Looking Glass CTP Book Printers +27 (0)31 304 8571 • [email protected] Printed by:

HONORARY TREASURER Stephan Erasmus (Van Schaik) SA Booksellers, PO Box 870, Bellville, 7535 +27 (0)21 918 8400 • [email protected] Tel: (021) 945 1572, Fax: 086 245 1361 [email protected] www.sabooksellers.com CENTRAL REGION CHAIRPERSON Office Hours: Monday to Friday,09 h00 to 13h00 Guru Redhi (MG Redhi Booksellers) Website Design: Through the Looking Glass +27 (0)32 945 1240 • [email protected] Website Development: Country Digital Website Hosting: Databias

LIBRARY CHAIRPERSON ABOUT THE SA BOOKSELLERS’ ASSOCIATION The SA Booksellers Association represents a united front Jay Rangiah (Hargraves Services) for booksellers. Through strategic liaison with the different +27 (0)33 342 7474 • bookden@.co.za sectors of the industry and provinces, SA Booksellers strives to regulate the book-trade, reminding publishers to act as wholesalers and booksellers as retailers. The annual SA Booksellers AGM has historically been co-located with TRADE CHAIRPERSON the Publishers Association of South Africa (PASA) AGM. Janine O’Connor (Books & Books) The AGM is open to all members of SA Booksellers and is +27 (0)31 563 6288 • [email protected] a conference full of information, energetic discussions, pertinent topics and eloquent speakers. This is an opportunity for education for all, keeping members at the cutting edge of developments in our ever changing industry. EDUCATION AND SOUTHERN REGION CHAIRPERSON Shahied Noordien (University Bookshop) SA Booksellers works closely with government departments, educational authorities, and the state tender boards +27 (0)21 852 5903 • [email protected] concerning matters that affect the trade.

More than 50% of SABA members are previously disadvantaged and SA Booksellers is well positioned to E-TRADE CHAIRPERSON lobby government on all issues pertinent to the book trade. Hentie Gericke (Books 24/7) SA Booksellers provides access to information for all its +27 (0)21 981 1270 • books24/[email protected] members, through the commissioning of research papers and the gathering of news, to the effective dissemination of this information via the industry magazine Bookmark and through www.sabooksellers.com. The Executive Committee of SA Booksellers and the Editor thank all Bookmark, the official magazine of SA Booksellers, is those who contributed to this issue of Bookmark through articles distributed free of charge to all members as well as to all and/or advertising. influential people in the book trade from publishers to government departments. The digital is sent to an ever increasing subscriber database. This magazine is a mouthpiece for SA Booksellers members as much as it is a source of information. Send a letter to the editor at [email protected] to get your views published. << BACK TO CONTENTS Ad-BookToken-FAp.indd 1 2013/02/20 12:50 PM << BACK TO CONTENTS

New e-book selling platforms Bundling and subscription based services on the up and up By NICOLENE FINLAYSON

When it comes to e-books, there are unlimited access but not ownership, college students taking distance-learning marketing and selling “game changers” while eReatah’s service more closely courses. Students pay a discounted around every bend. But two recent resembles a book-of-the-month club with subscription of 2 Brazilian reais per developments in e-book selling have discounts. It has several tiers of service, month (about R10), while regular caught our attention – the selling of starting at about $17 (R166) a month for subscribers pay 6 reais (R27) per month. e-books on a subscription based model two books. Document sharing service Price point may be a big factor here, but (“eat as much as you can”), and the firm Scribd* recently announced that Greenfield sees it mainly as a matter of bundling of e-books with print books. it, too, would be launching an e-book youth adoption. If a service like Oyster or The time for these kind of models subscription service. “For power readers, 24symbols can capture that audience and to be implemented in bookselling is this is going to be like a dream come get the readers of the future to embrace ripe. Of course these new platforms true,” predicted Scribd CEO Trip Adler the idea of all-you-can-eat as a model for e-bookselling will have an impact on GigaOM.com. “We think this could for book consumption, that would be a on the pricing and perceived value of really change the book ’s legitimate base on which to build and an e-books – and with recent price fixing business model and change people’s outlet that would be hard for publishers, and subsequent seemingly chaotic reading behaviour.” authors and agents to ignore. approach to e-book pricing, it’s time to Chris McVeigh of www.fourfiftyone.co.uk, reconsider what we thought we knew Document sharing service a marketing agency for publishers, cleverly about e-book selling. firm Scribd* recently compares the subscription model for books to a gym membership. He writes: Subscription based platforms announced that it, too, “Sure, some super-users will squeeze the It seems like a new subscription based would be launching an model till it squeaks to get the best value, bookselling platform has been released but most users will settle into a semi- every second week for the past few e-book subscription regular pattern and a large proportion will months – Oyster, eReatah, Scribd and service. ‘We think this use it only very occasionally. Crucially 24symbols to name four recent startups. though with a subscription model, It’s a model that makes sense for could really change customers are paying even if they don’t e-books – especially where the focus is on the book publishing’s access the service – unlike the current ‘pay mobile reading, and where the “Netflix” business model and as you go’ model used by traditional retail model (“eat as much as you can”) is channels such as Amazon.” followed. But there are quite a few snags change people’s to sort out before vendors hit the “one reading behaviour.’ Bundling print and digital million subscriber” mark they’re aiming The concept of bundling has been for, including sorting out rights and Reader expectations and adoption stretched and tried in every possible licensing issues (access vs. ownership), Jeremy Greenfield ofDigitalbookworld.com bookselling scenario – and what’s not to pricing and costs, and, of course, reader makes a good point – with new platforms love: consumers feel like they’re getting expectations and adoption. like these, the focus should be on gaining value for money (if the bundle is done the support of the youth (it is, after right), and publishers and booksellers are Rights, licensing and costs all, a demographic that helped build selling more books. Bundling print with An important fact to bear in mind Facebook into a billion-user monster, digital has also been around for some when talking about e-books in general shift some of the social networking focus time – Academic publishers in particular is licensing – consumers are waking to Twitter and turn Instagram into a have been bundling software with up to the fact that e-books are, in fact, billion-dollar acquisition). He looks to for years. NOT like printed books in the sense that Brazil (interestingly, South Africa shares even though one “buys” an e-book, that many of its reading culture and general “Bundling print with e-book doesn’t really belong to you – you education woes with this BRICS partner), digital has also been have a license to have it on your digital where super successful startup Nuvem de shelf. Some platforms also lock readers Livros (“Cloud of Books”) was launched around for some time – into their e-book ecosystems – meaning to offer students access to content that Academic publishers the books can’t be accessed offline, and Brazil’s limited school libraries couldn’t if you ever decide to leave, you leave provide. Terra Brasil reports that this in particular have been your books behind. Others, like eReatah platform was developed in partnership bundling software with (e-reader + cheetah) allow you to access with the Brazilian telecom Vivo, and that your books even if you are no longer a it has a goal of supporting the 15 million textbooks for years.” subscriber. Oyster offers a Netflix* style Brazilian students who only have limited Since the arrival of e-books booksellers of service for $9.99 (R97) a month, with access to a library, as well as the 3 million and publishers alike have been scratching

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apps, since that’s a much more direct comparison than books. Following that logic, new models of selling e-books will not devalue them, but rather provide a new and better way of living with books. Where does this all leave bookselling? A lot will depend on what publishers (and, crucially, Amazon) do next. Consumers want this – these are models they’re comfortable with. As always, innovators have risen to the challenge to offer them what they want, and to a large extent, the success of subscription based bookselling and digital/print bundling will depend on the willingness of publishers to experiment and take strategic leaps of faith in these new directions. For now, booksellers should start thinking out of the box, and into the future.

*Netflix, Inc. is an American provider of on-demand Internet streaming media. The company was established in 1997. It started its subscription-based digital distribution service in 1999, and by 2009 it was offering a of 100,000 titles on DVD and had surpassed 10 million subscribers. As of mid-March 2013, Netflix had 33 million subscribers. That number increased to 36.3 million subscribers (29.2 million in U.S.) in April 2013. Scribd is a commercial music streaming iStockphoto service providing Digital Rights Management- their heads over “e-book economics” – for the combined purchase we could protected content. Launched in October 2008 they seem to be experiencing an overall not get otherwise. Unlike other forms the service had approximately 10 million users increase in profit margin through digital of bundling, which can come directly as of 15 September 2010, about 2.5 million of publishing, while seeing overall revenue from the supplier as a bundle, OR can whom were paying users. Total users reached shrink at the same time: e-book sales be bundled and sold on by the retailer, 20 million by December 2012, 5 million of generate less revenue because of lower the e-book/print book bundle needs who pay a monthly subscription fee that prices. According to David Wilk, publisher to come from the publisher. It enables varies based on locale. Scribd principally of digital children’s book startup Frederator booksellers to sell digital alongside operates under a so-called ‘Freemium’ model: Books on Digitalbookworld.com, print without getting involved in the basic services are free and more advanced or bundling has the potential to restore some intricacies of digital selling, DRM-issues additional features are offered at a premium. of that lost revenue to print publishers etc. It enables customers to buy e-books (Source: Wikipedia) with extensive backlists. And, as Amazon in the shops where they discover them, stated, bundling is one of its most- thereby addressing the growing concern requested customer features, which drove of the “showrooming” trend. It is a Scribd Enters Increasingly Crowded e-book them to develop a type of “retrospective” good opportunity to cross-market print Subscription Market, bundling service called MatchBook, and e-book versions – and allowing www.digitalbookworld.com launched in September. It makes complete customers to realise that as far as E-book Subscription Platforms: Look to sense – if you’ve bought the print book, platforms go, its not really a question of Youth, www.digitalbookworld.com you should be able to get the digital or either/or, but as one study shows, more Comparing e-book Subscription Services audio version for a minimal amount. and more readers are making use of both Oyster, eReatah and Kindle Owner’s Some publishers and observers have print and e-book versions – they simply Lending Library: Content, Price, and already criticized MatchBook, suggesting have different applications. Availability, www.the-digital-reader.com that this move will devalue e-books. But Oyster Launches Spotify for E-books, the low priced e-book sold as a bundle Pricing www.digitalbookworld.com with a print book is a completely different Art Brodsky recently wrote a fascinating You know what’s cool? A billion dollars, value proposition for the consumer. piece on Wired.com about how e-book that’s what’s cool, www.futurebook.net There is a longstanding tradition in pricing is an “abomination,” because it’s E-book subscription startup Oyster expands consumer marketing of bundling related designed to price people out of reading. to iPad and opens to all; some stats from products at lower prices – we instinctively He points out that we should think Scribd, Gigaom.com understand that we are getting a deal more about e-books like we think about

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A bookshop built by Escher Reconsidering your online presence By ALAN VESTY

In your physical bookshop, customers Just because a visitor could find the will enter, move around and finally exit answers to these questions if they took the the premises in a manner that is largely time to use your website’s navigation panel dictated by your floor plan and accepted is completely irrelevant if the data shows laws of physics. It would give you quite a you that many bounces occur in a matter shock if, one day, you were to witness a of seconds. If a customer visits a physical customer suddenly blinking into existence shop they would object to having to read next to the gardening bookshelf at the through a massive directory just to find back of your shop. Imagine if you tried the particular shred of information they to approach this ghostly shopper, only are looking for – so why should this be for her to simply vanish into thin air, any different for an online customer? then instantly reappear in a different part The weakness of many websites is that of the shop, before finally disappearing their content structure unconsciously altogether, never to be seen or heard of mimics the physical business and again. You would probably be seriously combines this with the linearity of questioning your grip on reality. This “Site visitors interact with the printed books. This is also evident on unlikely-sounding scenario happens all the online environment in ways bookseller websites. Buried deep within time in the online version of your shop. more akin to the mind-warping their pages is information about services Scanning a Google Analytics report such as concessions for book clubs, free will show you that your website’s scene depicted in M.C. Escher’s delivery within local areas and the ability visitors do not always enter through 1953 Relativity lithographic. to order books not listed on the website. the front door (the home page), nor do Once we recognise this, we will In many cases these gems are absent they usually leave your site in orderly from the product pages themselves, even fashion past the checkout point. Product see that instead of relying on though one of these services could be (catalogue) websites can have many linear navigation structures to what is needed to convince a prospective pages – even a small online bookseller lead the customer to important customer to proceed with a purchase. can easily accumulate several hundred As opposed to following the idealised product pages on their site, multiplying pieces of information, we need conversion funnels we have set out for the number of possible entry and exit to ensure that key information them, site visitors interact with the online points available to site visitors. Apart is visible to the customer, environment in ways more akin to the from identifying these pages for you mind-warping scene depicted in M.C. and indicating the number of visitors wherever they might be on Escher’s 1953 Relativity lithographic. Once and average time spent on a landing our site.” we recognise this, we will see that instead page, Google Analytics provides you of relying on linear navigation structures with a range of comparative metrics and Understanding the causes of these to lead the customer to important pieces dimensions to really drill down into the bounces and reducing the bounce rate of information, we need to ensure that data for valuable insights. Apart from (the percentage of visitors to a website key information is visible to the customer, analysing data, don’t forget to actually who navigate away from your site after wherever they might be on our site. look at the major landing pages, and viewing only one page) is something that By taking the time to analyse and remember that one of the most important rightly preoccupies savvy website owners. understand important user journeys on things you are trying to figure out is Unless your website content is misleading, our websites, making our OVPs (online how well the needs and expectations of at least some of these bounces represent value propositions) more visible and visitors are being satisfied by the landing lost revenue opportunities. persistent, and by pre-empting and page, and what they do as a next step. For a moment, put yourself into addressing key customer questions and The analytics data might also tell you the intangible shoes of our mysterious concerns before they even ask for them that a fair number of site visitors arrived ghost-shopper. What questions might she we could go quite some way to reducing at a page on your site and then quickly asking herself when she materialised out bounce rates and increasing sales and exited without viewing any further pages. of nowhere in front of your gardening other website objectives. These ‘bounces’ can leave you feeling like section? ‘What am I doing on this page?’, you have been unceremoniously dumped ‘How do I get to...’, ‘These aren’t the books seconds after the start of a blind-date I’m looking for, I wonder if this shop can Alan Vesty is a Quirk-accredited digital and asking all sorts of self-recriminating help me find ...’, ‘Why should I buy from marketer, and manages a growing suite questions – ‘Was it something I said, or you?’, ‘I’m not only looking for a book, of digital assets for the African Branch of forgot to mention?’, ‘Were you expecting I’m looking for a specific service – how Cambridge University Press. someone else?’ and so on and so forth. can I find it?’

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The kids are reading Does it matter which medium they use? By JESSICA FAIRCLIFF

The reading habits of children is an issue close to every parent’s heart, especially those with a literary bent. The topic even overshadowed Joanne Harris’ Member of the British Empire (MBE) award for services to literature in October, when the Queen expressed her concern over the electronic distractions tempting children away from books to Harris during the ceremony. ‘So I told her that we start them on e-books and computer games and TV and then try to get them on to books later,” commented the author to the media afterwards. The fact is, we live in a highly digitized world. Electronic screens are available Shutterstock to children at almost every turn: their parents’ phones, their household computer, attitudes towards reading and technology purchase educational apps, and over 80% their schools’ tablets, their siblings’ game and examines how new behaviours and of the top-selling paid educational apps devices … the list goes on. Trying to technologies are transforming the way in the iTunes store are aimed at children.” steer children away from reading and families find, access, and consume stories. It is certainly apparent that it is whole edutainment on electronic devices seems “Among the 27% of teens who families rather than individuals who impossible. So is it something we need to read e-books, the study did not find a will incorporate digital devices in their be concerned about, or should we celebrate strong preference for print or electronic homes and bookshelves of the future. the plethora of interactive educational format: 37% prefer print books, 29% In September this year, Amazon aired a e-books, apps and devices that are now prefer e-books, and 34% have no Kindle Kids TV commercial in the UK for available to our children for entertainment format preference. In addition, 41% of the first time and caused a small stir in the rather than, TV for example. parents who currently read e-books are bookselling world. The ad features children The National Literacy Trust in the significantly more likely to predict that reading and speaking eloquently about the UK did find that the majority of children their children will be reading ‘slightly’ to joy of reading. What is interesting is that preferred to read on screens rather than ‘significantly’ more e-books in the near all of the children are shown to be reading from books but those who used the new future,” reports Booknetcanada.ca the basic first generation e-ink device. And technology had weaker literacy skills. The study also investigated all they are doing is reading quietly. There “New research published in October discoverability. While word of mouth is no sign of any other interaction with the also shows tablets have become a ‘must- is still the most common factor in screen. Amazon is rather clever after all have accessory’ for the country’s toddlers, discovering a new book, both parents and and more than likely this is where many with 50 per cent of the UK’s two and three- teens are actively seeking out information Kindles will end up (in the hands of their year-olds using one,” reports the BBC. on books and authors online. children, while the parents get upgraded A survey by OnePoll showed that “About 43% of parents currently to the latest technology). 38 percent of two-year olds spend on read a sample chapter online before average one hour a week playing and purchasing a book, and a further 18% learning on iPads. Once introduced, it report that they are interested in doing The Canadian Book Consumer seems the children enjoy the experience so so in the future. Apps are also a hot topic: (Measuring Attitudes and Adoption of much that these figures rise to 61 percent children as young as three years old have Digital Content for Kids and Teens), of three year olds spending one hour a regular access to apps, and nearly 50% www.booknetcanada.ca day on devices. Interestingly, “a third of parents ‘agree strongly’ that apps have Browsing the bookshop of the future, of parents think their toddler is more the potential to be effective educational www.bbc.co.uk proficient at using a tablet than them.” tools. In particular, they’re looking The kids are digitally all right, In this age of transition, these toddlers for apps that are fun, educational, and futurebook.net will grow up with quite a different way aimed at improving reading skills. As the 2 Ways Digital Books Benefit Kids, Research of learning to the teenagers of today. distinction between e-books and apps Shows, www.digitalbookworld.com In Canada, Measuring Attitudes and can often be blurry, it is important for Children Expected to Read More in Adoption of Digital Content for Kids publishers to promote quality educational Canada, www.digitalbookworld.com and Teens, reviews parents’ and teens’ content—40% of parents are willing to

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Frankfurt Book Fair 2013 A few insights from South African attendees

The Frankfurt Book Fair is massive. It in passing in the hallways, the general Digital services and products offers attendees a widely divergent array feeling was of frustration with traditional “The digital field has matured and the of possibilites and experiences. It attracts DRM, and it’s limitations, with many now general mood was much more positive so many publishers from around the in favour of “social” DRM alternatives. and relaxed compared to previous world that the International Publishers One of the great things about Frankfurt years. Publishers and other commercial Association (IPA) hosts its AGM at the Fair. Book Fair is the ability to feel the changes stakeholders have clearly figured out their For booksellers, opportunities for learning in industry norms happening around you, e-book business models.” abound. Hall 4 had a stage dedicated to and to tangibly see how it is developing.” Ermien Louw, Senior Product Manager, new trends and inspirations for bookshops Tarryn-Anne Anderson, Paperight chief Van Schaik Booksellers of the future looking at curated shopping, operating officer showrooming and digital customer service. The real value of attending? Sessions in the programme focussed on “I haven’t been to Frankfurt for a couple of “The synchronicity of meetings at Discoverability, Metadata, Goodreads years, and not as an independent publisher Frankfurt – you could never recreate and of course Amazon. The CONTEC for even longer. Much stays the same, those opportunities via email or carefully session entitled The Future of Bookselling but your perspective changes depending crafted marketing campaigns. You meet was fascinating. There were quite a few on what you are trying to achieve. I people in passing, people notice a book South Africans that attended the fair this noticed a strong emphasis on smaller on your stand and that is the beginning year, and some of them were kind enough publishers who are employing new and of a whole new and unexpected business to share their experiences with us. innovative publishing practices despite the relationship.” Louise Grantham dominance of new, enormous publishing Highlights empires. I thoroughly enjoyed listening “Every conversation you have with to panel discussions with passionate new anyone at the fair has the potential to voices sharing their experiences.” offer up an insight, a new perspective an Louise Grantham, CEO & Publisher, idea of how to do things differently or Bookstorm better.” Colleen Higgs

“The most amazing thing was seeing the Which South Africans German edition of Balaclava Boy by Jenny made their mark? Robson (originally published in 2009 by “A number of fascinating startups Tafelberg, an imprint of NB Publishers, participated in the International Publishing and subsequently published as Tommy Start-Up Showcase, held during CONTEC. Mütze by Baobab Books) nominated The winner was Arthur Atwell’s print- for children’s book of the year at the on-demand start-up company, Paperight, Deutscher Jugendliteraturpreis 2013. from South Africa. Their presentation The delegates from NB Publishers were and business model were hands down the invited to the awards ceremony held in the best of all. How proudly South African we Messe Centre which was packed with a were!” Ermien Louw Patricia Schonstein, Cape Town author, large and appreciative audience. It was an publisher and peace activist, was honoured extremely professional production and Any market insights? with a poster at the Frankfurt Book Fair. a testament to the active cultivation of a “It was exciting to learn more about strong reading culture in Germany.” Tolino, Germany’s very own e-book “This was my first time at Frankfurt Book Catrina Wessels, rights manager at distribution model. The four biggest Fair. I found it exhilarating and exciting. NB Publishers booksellers in Germany joined forces People were generous with their time and after realizing that digital book sales were experience and I learnt a lot. My favourite “The most important thing is developing tapering down. They decided that an stands were in Hall 5 – an exhibition of new relationships and building on old alliance had to be formed, and Tolino was Russian picture book illustrations and the ones. If you are a bookish person, it is created as a result. It is an open ecosystem exhibition ‘What’s the point of poetry?’” an absolute thrill to meet like-minded ensuring e-books can be read across all Patricia Schonstein, African Sun Press folk from all parts of the world. I love platforms. The cost of the ecosystem is the “United Nations of Publishing” shared by these four booksellers. This “The most noticeable difference between atmosphere, especially in Halls 5 and model ensures the bookseller “owns” the this and last year were the conversations 6 where most of the international customer and controls the relationship being had around Digital Rights Manage­ publishers are based.” with the publisher, unlike the UK models ment. Whether heard at CONTEC Colleen Higgs, Publisher & MD, where booksellers were sadly forced to panel discussions, daily fair forums, or Modjaji Books become resellers only.” Ermien Louw

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Frankfurt Book Fair continued … A photo report By NICOLAAS FASSEN

Journalists attending Visitors: the Fair: ±276,000 9,000

Exhibitors: Participants in the Frankfurt Academy seminars and conferences during the 7,300 Fair: from more than ±3,500 100 countries from 72 countries

intended to identify real-world problems, trends and global perspectives in international markets. More than 400 participants from 32 countries met in the Marriot Hotel Frankfurt on the day before the start of the Frankfurt Book  When you’re packing for your first Fair with more than 60 publishing and ever trip to the Frankfurt Book Fair, media experts discussing the future of warnings from colleagues and friends content and technology in publishing in the know sound loud and clear – houses and the book trade. “Its bigger than you think, better pack CONTEC also featured the first good walking shoes, remember to International Start-up Showcase, which  This initiative also supported PASA allow enough time to move around…”. had five selected start-up companies members Wits University Press and the However, the sheer immensity of the fair present their business plans at the University of KwaZulu-Natal Press. only really crystallizes when you arrive conference. The winner was Paperight Constantly busy with rights and trade on the first day. Above is a photo of one from South Africa, featured in the deals at the NB Publishers stand were of the five public entrances. Hall 8 is September edition of Bookmark. This (far left) Marga Collings, NB publishing one of six halls with a total of 12 floors initiative by Arthur Atwell helps any manager, and Catrina Wessels, NB rights packed with exhibitions. The architecture business with a printer and an Internet manager on the far right. is bright, functional and impressive. The connection to deliver licensed print-on- reason for the number of people sitting demand titles. around in the foyer is that this is one of the numerous wi-fi hotspots that could be used for free by trade visitors. The Frankfurt Book Fair, or Frankfurt Buchmesse, a subsidiary of the German Publishers & Booksellers Association, is the world’s biggest book and media fair.

 Seeing that the Frankfurt Book Fair is  The Cape Town Book Fair took eight such a key event in the publishing world, publishing companies, funded by the the visitor is faced with the daunting task Department of Trade and Industries (dti), of carefully selecting what to see and to the Frankfurt Book Fair to showcase attend and then planning meticulously. their products. The eight companies were The alternative could easily be to be Africa Institute of South Africa, African waylaid by the overwhelming variety of Sun Press, Blue Weaver Marketing and books, digital products, beautiful stands,  CONTEC 2013 was the debut of Distribution, Bookstorm, Cape Town interesting fellow book-people, adjunct this new interactive event staged by Book Fair, Paperight (Pty) Ltd, Snapplify products … it’s literally the world of the Frankfurt Academy. CONTEC is and the Press. books that is offering itself to you.

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the Best European Schoolbook Awards  Brazil was the 2013 Guest of Honour, 2013. The winner of the Gold prize in and made a significant contribution to the pre-school literacy category of the the success of the Book Fair. However, Best European Schoolbook Awards 2013 probably Brazil’s most famous citizen was author Carlos Reviejo’s La Espiral and certainly best known author, Paulo De Las Letras, published by Vicens Vives Coelho, was not present. He argued that from Spain. the authors officialy taken to Frankfurt Some of the positive comments on the by the Brazilian authorities were not the publication was “The teacher’s guide … most suitable ones. He, in fact, expressed  A must-see for many visitors is the includes everything the teacher can himself strongly against the Brazilian exhibition of the “Most Beautiful German expect: detailed contents and objectives government. Yet, his presence was very Books”, the annual competition run for each unit, pedagogical resources, hints much felt in Frankfurt: the Book Fair by the Book Art Foundation (Stiftung for lesson preparation, specific assessment buses would constantly remind visitors Buchkunst). This year there were two indicators and detailed guidance for a of Paulo Coelho. winners: a children’s book, Mein kleiner graded, in depth and objective specific Wald by Katrin Wiehle and published by literacy skill evaluation.” Beltz & Gelberg, Weinheim. The other winner was an academic tour de force, Katharina Gaenssler’s Sixtina MMXII, published by Edition Minerva/ Der Kunsthandel Verlag. It is a stunningly detailed record and analysis of painter Raphael’s “Sistine Madonna”. What a priviledge to experience this wealth of books as art works.

 Frankfurt is a graceful city which offers excellent places of interest. Frankfurters are rightfully proud of their  A busy Hall 3 with people criss-crossing museums and their skyline, but there to their different destinations. are also atmospheric spiritual places, typical European plazas with picturesque buildings, an excellent integrated public transport system, and – my favourite – an  A young “reader of the future” exquisite fresh produce market. playing with an interactive e-book on an These are restored ancient buildings e-reading device. on the central plaza, the Römerberg. Frankfurt was severely damaged in massive “carpet bombing” attacks in 1944 during the Second World War.

 Because Frankfurt attracts so many publishers, the International Publishers Association uses the opportunity to have a series of meetings, including committee meetings and its AGM, on 10 October.  by authors. This is Julie Leuze Among the decisions at this meeting with Der Geschmack von Sommerregen, was the election of Richard Charkin regarded highly as a sensitive and (Bloomsbury, UK) as IPA Vice-President beautifully written youth novel. for a one-year term. Charkin is set to succeed Youngsuk “Y.S.” Chi as President on 1st January 2015.  A part of the impressive modern skyline of Frankfurt. The tallest building, the Commerzbank Headquarters, was designed in 1991 by the famous architect, Sir Norman Foster. The Commerzbank is the tallest building in Europe and has been described as the world’s first ecological office tower, using natural  The Frankfurt Book Fair stages a systems of lighting and ventilation and number of award ceremonies, including having four-storey high interior gardens.

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Open Book Festival Leading the way as a world-class book festival

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Open Book 2013, organized by the experience with books to be confined “In a way this is an extension of innovative Book Lounge team, was to the pages between the covers or what we do at the shop,” says Mervyn once again a wonderful success. The on a screen. People still want human Sloman, Proprietor of The Book Lounge programme was well organised and interaction. The question is, how does a and festival organiser. “We do loads of interesting with different streams from literary festival grow out of a bookshop? launches and events. Sometimes five a Poetica, to the Comics Fest, to the Future week. We wanted to something bigger of Literature and much more. Pulp “We do loads of launches in Cape Town but we didn’t want to rely Fiction, an installation of 25,000 books on a publisher to bring authors out when that were due to be pulped provided and events. Sometimes realistically our market in terms of sales lavish backdrops of pile upon pile of five a week. We wanted to is very small, so we decided that we had books at each venue. That these books to do it ourselves.” were then carried away by libraries something bigger in Cape and other reading organisations that Town but we didn’t want 2 desperately need material, is just an example of how deeply involved in the to rely on a publisher to future of literacy and the book in our bring authors out when country, the organisers of this event are. Book festivals have grown world- realistically our market wide. There is a great desire for human in terms of sales is very contact, so for all that reading is a singular activity done alone and in small, so we decided that silence, readers don’t want their entire we had to do it ourselves.”

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5 6 7

1 Between sessions at Open Book. 2 Mervyn Sloman: Owner of The Book Lounge and organiser of Open Book. 3 Mamphele Ramphele, South African politician and activist, spoke about her recent book, Conversations with my Sons and Daughters. 4 Polly Dunbar, author-illustrator. 5 Ian Rankin, Scottish crime writer. 6 Teju Cole, Nigerian-American writer. 7 Booksales at the Fugard.

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Publishers going direct A real threat or an imagined ambition? By NICOLENE FINLAYSON

With the technological advances, growth the scurry of technologies that came with that 56% publishers are already selling of online sales, and improved, more it gave publishers the opportunity to direct to consumers – it’s clearly an easily manageable customer relationship bypass the intermediaries and sell direct attractive proposition – direct selling management through online databases, to their readers. Despite being an industry drives more electronic ordering, which there are glimpses of a future in trade populated largely by non-technical saves administrative costs and allows for bookselling that sees publishers selling people, they have recently got to grips instant, “automatic” orders. directly to end consumers, cutting with converting their print backlists into In the US in October, Accenture booksellers out of the equation. But, as digital books, and the next logical step is, announced that it has partnered with Suw Charman-Anderson argues in her of course, direct to customer selling. HarperCollins to develop and operate article “Publishers, Readers And The End According to Mike Irving, Vice on an end-to-end e-commerce and Of Booksellers” on Forbes.com, this view President of IBS, it is becoming increas­ distribution solution for HarperCollins is oversimplified. She writes: “Rather, it ingly apparent that publishers are no Publishers e-books globally. “The means that publishers must consider how longer content to leave online consumer publishing industry is undergoing they are developing their relationship business to the major e-tailers. The reasons a technological transformation with their readers: for this are also fairly clear – . unparalleled in our 200 year history,” • Are their mailing lists serving The growth of e-books and audio books said Chantal Restivo-Alessi, Chief Digital their readers with the information and their suitability for online selling Officer, HarperCollins. “Launching a they want, or are they exercises in makes them a very attractive proposition platform that allows HarperCollins to scattershot marketing? for publishers, as delivery is relatively establish a direct-to-consumer marketing • Are they supporting their social simple. Further innovations, such as the and sales proposition to expand some media efforts by cross-promoting Espresso Book Machine, which delivers of its strongest brands to new audiences their authors’ Twitter and Facebook books printed on demand while the means we honour both our past and accounts on their book covers? consumer waits, are also creating openings our present.” • Do they understand how digital for publishers to fulfill with appropriate But, for publishers, that’s where it readers differ from print readers and online commerce systems. gets harder, as organizations that are are they ensuring that their product According to Mike Shatzkin (Founder geared for mass fulfillment of orders to lines support their digital audience? & CEO, The Idea Logical Company, distributors and retailers are now faced Opening up another marketing and co-founder & partner, Publishers with the prospect of carrying out small channel directly with readers does not Launch Conferences) on his blog, picks in the warehouse and enabling mean abandoning existing marketing Idealog.com, the obsession with the false home deliveries. They also have to deal channels. It may mean creating different dichotomy between printed books and with returns, lost orders, online credit offerings, changing some marketing digital ones is beginning to give way to card validation, gathering customer data habits, or even rethinking production attention for the more important shift in line with privacy laws, various selling processes, but there’s no ipso facto taking place between purchasing books methods and all the other differences that disintermediation of bookstores.” online and purchasing books in stores. Amazon makes look so easy. Faced with But its getting harder to deny the He writes: “Online book buying — these issues, most publishers probably facts – as online and digital book sales whether print or digital — takes business wish the idea were never suggested. force more and more bookstores to close away from bookstores. So bookstores their doors, publishers must compensate close or reduce shelf space. That for tighter margins and the decline in decreases both their attraction and their Selling Direct: Why book publishers are physical display space by finding new convenience, which makes online buying offering subscriptions & how it will revenue streams and sales channels. increase even more. So bookstores change their brand, Richard Bilkey, Literary journals and magazines already close or reduce shelf space further (a http://fictionetal.wordpress.com use subscriptions effectively to sell depressingly vicious cycle). But as Joe Selling direct – what you need to know, directly to their customers. Many smaller Esposito (a management consultant in Firstygroup, http://futurebook.net independent publishers, with poor digital media, software, and publishing) Publishers, Readers And The End Of representation in bookshops, have also articulates it, at least part of the print Booksellers, Suw Charman-Anderson, been offering subscription services to versus digital choice for some consumers www.forbes.com their readers for years. is based on price and convenience. As Publishers selling directly to consumers, The concept of selling direct to long as stores constitute an important and a case for Booksellers, Mike consumers (D2C) is, traditionally, tool for “discovery” it will be more Shatzkin, www.idealog.com alien to most publishers. For centuries, convenient for most people to walk out of Accenture to Create Global E-Book their route to market has been almost the store with the discovered book. Fulfillment Platform for HarperCollins exclusively through intermediaries. But In a recent survey carried out by IBS (Press release), http://online.wsj.com the explosion of digital publishing and at the London Book Fair, it was found

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RPG Online The future of metadata in South Africa By FREDA VAN WYK

Freda van Wyk, the CEO of SAPnet., • The difference in average sales to their own metadata and sales statistics firmly believes that metadata will not between records which don’t meet the on the RPG Online platform, publishers only remain an essential part of the BIC Basic standard, have no image stay in control of the quality of their industry but will become increasingly and don’t have enhanced metadata, own metadata and sales performance, more important. and records which do meet BIC knowing that their metadata is being sent The core focus of SAPnet’s business Basic and have all four enhanced from one central point to all their major is the collecting, listing and managing metadata elements is on average customers on an ongoing basis . of metadata on titles published as over 2,600 units, which represents an The White Paper report measured a well as distributed in South Africa in increase of almost 700%. consistent positive relationship between one consistent format, according to • Split into offline and online sales, the level of metadata supplied and sales, international standards. This metadata offline sales see an increase of 35% for with this correlation particularly strong for forms part of a central database of all titles titles which have all enhanced metadata the online retail sector, where customers marketed locally, and is the first point elements present, whereas online sales are reliant on bibliographical data to locate of access for all booksellers and libraries see a massive 178% increase. and evaluate the desired product. when compiling their orders, catalogues, • For Fiction, Specialist Non-Fiction There is a strong suggestion that or special lists for marketing to their and Trade Non-Fiction the long supplying complete and enhanced customers and users. It is also the metadata description appears to be the most metadata will become exponentially source of choice for all online retailers to vital piece of enhanced metadata, more important for online sales. Through help establish online catalogues. whereas short descriptions for the RPG Online platform publishers are In January 2012 Nielsen published Children’s titles seem to make the able to supply their enhanced metadata a White Paper “The Link Between biggest difference. Fiction is the genre in an easy, secure way, knowing that Metadata and Sales”, which tried to most significantly affected by the SAPnet and Nielsen are taking care of the measure the effect of supplying (or completeness of both BIC Basic and international standards and national and not supplying) this metadata. The key enhanced metadata. global distribution of their metadata to findings were very interesting: their important customers – booksellers, • Titles that meet the BIC Basic The launch of the RPG Online Platform libraries and others. standard (a set of standards for in South Africa marks a new phase for bibliographic data provision developed publishers in managing their metadata, and promoted by Book Industry with various features that allow them to Further reference: www.rpgonline.co.za Communication) see average sales 98% easily upload enriched information as White Paper:The Link Between Metadata higher than those that don’t meet the PDF’s, or to do bulk uploading of new and Sales by Andre Breedt and standard, and with the addition of an information, leaving the cataloguing of David Walter image the percentage climbs to 268%. the metadata to SAPnet.With 24/7 access

TOP 10 BEST SELLERS in SA for weeks 1–40 2013 Adult Non-fiction CP TITLE AUTHOR PUBLISHER PUB DATE RRP (R) UNITS REVENUE (R) 1 Hustlers bible McKenzie, Gayton ZAR Empire Holdings Feb-13 204.00 9,425 1,852,610 2 Unstoppable Vujicic, Nick Random House Canada Oct-12 149.00 8,410 1,104,314 3 The Elephant Whisperer Anthony, Lawrence Pan Books Apr-12 125.00 7,863 977,725 4 Cakes and desserts Paarman, Ina Ina Paarman Cookbook Oct-10 29.99 7,308 196,159 5 Conversations with my sons and daughters Ramphele, Mamphela The Penguin Group Sep-12 170.00 6,943 1,150,875 6 Die Woord elke dag … Enslin, Andries Carpe Diem Boeke Apr-13 129.95 6,937 809,150 7 Drug muled Joseph, Joanne MFBooks Joburg Apr-13 195.00 6,820 1,290,669 8 The Power of Praying Omartian, Stormie Harvest House Publis Jan-08 175.00 6,788 1,011,000 9 Things I could not say Chikane, Frank Picador Africa Aug-12 220.00 6,727 1,468,524 10 Thinking, Fast and Slow Kahneman, Daniel Penguin Books Ltd Aug-12 165.00 6,180 889,758

Data compiled by Publications Network (Pty) Ltd T/a SAPnet, exclusive representative of Nielsen BookScan in SA from sales at retail outlets. ©2013 Copyright © 2013 by Publications Network Pty Ltd t/a SAPnet. All rights reserved. Unauthorized reproduction, in any manner, is prohibited.

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Bookselling in turbulent times A topical industry flooded with opportunities By JESSICA FAIRCLIFF

It is a bit of a conumdrum that bookselling On his Blog, Philip Jones’ comment Combating ‘Showrooming’ has never been more topical whilst at on the conference in a piece titled Run, ‘Showrooming’ is a digital age phenomenon the same time the industry has never Bookseller, Run was that this year’s BA where customers use physical bookshops been faced with such huge threats to the conference was a far cry from the days to browse for ideas and information, status quo. when publishers, authors and booksellers then order the books online. Amazon has “It has become fashionable recently would gather in hotels and spend boozy capitalised on the trend, creating an iPhone to take booksellers out of the bookselling hours talking books in a world that was app that allows you to buy items online equation, to argue that publishers need both appreciative and supportive. “The without leaving the bookshop, simply by to treat consumers, not booksellers, as trade is much more hard-worn now. scanning the barcode on your phone. their customer,” says Philip Jones on the Amazon is variously mentioned at the Corrie Perkin’s My Bookshop in Bookseller.com. conference, but rarely positively. If the Australia has addressed such practices But this kind of linear logic is not as original BA conferences were flavoured subtly, with a line of and cards straightforward as it sounds. Even online, by the fact that they existed in a world promoting books and bookshops. One despite a decade of talk, the consumer- Before Amazon, today’s BA conference is includes a quote from Ann Patchett’s The facing trade publisher website remains all AA (After Amazon). The Seattle giant has Bookshop Strikes Back: ‘If a bookstore but illusory. The trade is too diverse for shaped this business in a way that would matters to you, then shop at a bookstore’. simple solutions. have seemed unimaginable 20 years ago.” “Publishers might no longer call Destination stores booksellers “customers” and their Bookselling after Amazon Indeed, many booksellers are trying to marketing might reflect that, but good So what is Bookselling AA like? It is create a sort of community centre amid publishers know that if they treat certainly less profitable, says Jones. Many their shelves. We attended a session titled booksellers supportively, they gain an of the indies in the UK just about cover The Future of Literature: Indie Bookstoresat ally, not a barrier,” continues Jones. their costs, but few draw a salary. Open Book, where Audrey Rademeyer of “However you choose to define that South African independents are in Books, Kerry-Leigh Snel of Book relationship, it ought to be a positive the same position. “It’s not a hobby,” said Boutique in Amanzimtoti and of course one. Digital is no longer the threat it Mervyn Sloman from the Book Lounge Mervyn Sloman of the Book Lounge in was once perceived to be. Customers at the Open Book Festival. “We do make Cape Town made up the panel and much have shown that they are format flexible. some money, but no one is ever going to of interest was discussed. Indie booksellers As diverse and nuanced, in fact, as the get rich selling books.” are a powerful force and something very supply chain that services them, and the Verne Kopytoff writes on the close to the hearts of many writers. A products they buy. Digital will continue Fortune.com blog, “Amazon may have successful Indie bookshop should be a to radically reshape this business, and the bargains, but independent booksellers space of engagement, a cultural venue, continue to offer opportunities that are trading in the importance of real-life a social space where people can discuss are outside of the traditional loop, but community and are seeing an uptick and debate their own ideas through the complexity is written into this market in in business.” medium of books. indelible ink.” “To survive in the age of Amazon, “Events are an extension of this space,” many bookstores are emphasizing what said Mervyn. “Not only the fact of their Conferences e-commerce has a tougher time delivering: being but also how they are done.” Most Conferences are still the place to go and community and a personal touch. It’s not important is the access they give readers to meet with peers and get the latest on exactly a new strategy. But it has gotten far writers and vice versa. “Any book related industry matters. The UK Booksellers more attention in recent years. Amazon’s activity is good for all of us whether it is Association’s annual conference took automated recommendations, couched events or festivals, whatever form it takes, place at the University of Warwick in on its site as “customers who bought this we have to build a love of reading.” September. The profile of their industry item also bought ...” aren’t quite the same “Our book store is a cultural venue,” is different to ours, they are slightly as getting advice from knowledgeable said Kerry-Leigh. “It does become a ahead in terms of digital adoption and bookstore staff. Nor is Goodreads, the community thing, it is about more than the association is focussing a lot of Amazon-owned book recommendation just selling books, it is about selling their effort and marketing spend on and community site, a substitute for stories and news. Customers want to independant booksellers (fondly referred attending an in-store reading by a prize- know what’s going on in the industry and to as “indies”). winning author. a good bookstore is the central hub.” One thing that comes across in all Clever bookshops are centring their reports on the event is that there was strategies on emphasizing what they can Diversification positive energy coming from the 200 offer and Amazon can’t, including author Kopytoff reports that Paul Jaffe, co-owner (mostly indie) attendees – and that is events, personal recommendations, book of Copperfield’s Books, an independent good news. clubs and books as gifts. chain with six stores in Northern

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space that reflects our shops,” says Emily Harms, marketing manager of Readings, a thriving Australian bookseller. “We ‘handsell’ books through our blog posts and social media recommendations.” Regarding e-books, she says that “selling e-books is very much part of Readings’ future. It’s about being a ‘one-stop shop for all things books’ for our customers.”

Get bolshy or die “Most importantly,” says Jones, “Bookshops need to get more bolshy.” Patrick Neale, President of the BA, spoke about booksellers as a key- stone species at the annual conference, because their eradication would mean a fundamental heart attack for the eco- structure that exists to serve authors and readers. “It never fails to amaze me how blithe some pundits are about this. As if the disappearance of all those windows displaying books, and all those iStockphoto knowledgeable enthusiasts for the book, California, is opening a new 650 square the Books Are My Bag campaign and its content and the people who write and metre store in San Rafael, north of San displayed posters of celebrities including read them, all those environments where Francisco. The store will be downtown, model Lily Cole, actor Amanda Holden authors and readers meet, would be only which lost its last bookseller, a Borders and author Neil Gaiman backing the a minor disruption to the landscape. As store, years ago. It left a void in the campaign in their bookshops. The Lowther said, Amazon is a warehouse community, which Jaffe is hoping to fill. campaign was a success, and bookshops and an algorithm: there’s no world we Like many bookstore owners, Jaffe involved in the campaign saw an average know where the latter is an adequate has branched out from selling just new 18% year-on-year sales rise on the day. replacement for the former.” books to other items like greeting cards However, from here the feeling is that “A sense of community is great but it and candles. The new store will also have it is really up to the booksellers to take will not save bookshops,” says Jon Page, a cafe. “It’s very true that our new book the campaign and run with it. managing director of Boomerang Books sales have declined and will probably in New South Wales. “What bookshops continue to decline, but we’re not just Technology are facing at the moment is a battle about new books anymore,” Jaffe said. As far as technology goes, some over relevancy in the changing retail These ancillary items account for about bookstores are beginning to take online environment. The bookshop needs to be 30% of Copperfield’s total sales. orders – it seems to be the norm in places the primary place readers seek out books, like Europe and the UK. Many also sell whatever the format, otherwise only a Awareness campaigns e-books on their websites with the help of handful are going to survive.” Andrea Hanke, editor of industry magazine partners. Stores collect a commission on This is not ground breaking news. But Books and Publishing, is enthusiastic about every digital book sold. For most stores, it is becoming apparent that the entire industry-wide campaigns designed to however, e-books account for only a value chain is more dependant upon increase community awareness of the role small percentage of overall revenue. the existence of successful bookstores bookshops play. In Eason’s chain of bookstores than ever. They are a key player in the More than 20,000 people voted in in Ireland, staff members guide vanguard standing against Amazon. the Australia’s Favourite Bookshop poll e-reader buyers through the process of as part of this year’s National Bookshop downloading their first e-book from the Day (run by the Australian Booksellers’ shop’s online store, meaning they are A complex trade by Philip Jones, Association). Andrea believes that the more likely to purchase from the chain’s www.thebookseller.com/blogs initiative has been ‘really useful in getting digital arm in the future. At Blackwell’s in Browsing the bookshop of the future, positive stories about local bookshops the UK, staff are armed with tablets for www.bbc.co.uk into the mainstream media.’ ordering books they do not have in stock. Run, bookseller, run by Philip Jones, The most successful campaign lately www.thebookseller.com/blogs has been the Books Are My Bag (BAMB) Social networking Books Are My Bag shops ‘see 18% uplift’, campaign in the UK. Many bookshops are now active online, www.thebookseller.com/news Booksellers across the UK handed both selling books and communicating The indie bookstore resurgence, out thousands of branded tote bags on with their customers through social http://features.blogs.fortune.cnn.com the 14th September, the launch day of media. “We’re trying to create an online

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The Nation celebrates reading National Book Week 2013

The first week of September was once again marked with a flurry of reading promotion activities across South Africa. National Book Week was launched in Port Elizabeth on Monday, 2 September 2013. The launch was attended by some of the leading voices in the South African literary landscape. The Eastern Cape MEC for Sport, Recreation, Arts and Culture, Ms Xoliswa Tom, delivered the keynote address on behalf of Minister Paul Mashatile. She conveyed the Minister’s apologies for not being able to attend, and read out his message: “National Book Week is one of the most significant interventions in our efforts to mainstream the book sector as an important contributor to job creation, poverty alleviation and skills development. A widespread culture of reading would create a more The rest of the week was filled the PUKU Storytelling festival was knowledgeable society, contribute to with a lot of reading promotion launched under the chairmanship of the acquisition of skills and advance activities, including book discussions Elinor Sisulu. The programme featured the economic contribution of the by learners, creative writing workshops a discussion between Zakes Mda and book sector.” and motivational talks by a number of Siphiwo Mahala, facilitated by legendary prominent authors and ambassadors. actor and theatre director, Dr John Kani. “A widespread culture Ambassadors who visited schools include This occasion was one of several satellite of reading would create musicians Kabomo Vilakazi, Lulu and events that took place throughout Zonke Dikana, radio personalities the country, including Atlantis in the a more knowledgeable Refiloe Mpakanyane and Lupi Ngcayisa, Western Cape, Mangaung in the Free society, contribute to the as well as authors Sindiwe Magona and State, and throughout Gauteng. The DAC Thembelani Ngenelwa. Social Media in association with various publishers acquisition of skills and was one of the strongest instruments in affiliated to the Publishers’ Association of advance the economic creating awareness, and ambassadors South Africa (PASA), ensured that book Shaka Sisulu and Tebogo Ditshego used donation was a dominant feature in most contribution of the their resources to promote discussions of the events. book sector.” about reading on twitter. The activities of National Book Week The highlight of National Book received comprehensive coverage in most The guest speaker at the opening Week was probably the Reading for of the major newspapers, Radio and event was renowned storyteller, Dr Gcina Redemption programme, where the DAC TV programmes such as Sunday Live, Mhlophe, who performed some of her and the SA Book Development Council Morning Live, Expresso and Sunrise. This most popular stories. Other performers collaborated with the Department of amount of publicity is crucial in our efforts included school choirs, musicians and Correctional Services. The programme of reaching out to all sectors of our society. arts groups from around Eastern Cape. involved reading activities for offenders, National Book Week was a resounding The Executive Mayor of the Nelson which equips them with skills that are success in developing skills, promoting Mandela Bay Metro, Mr Ben Fihla, was crucial in their rehabilitation process. access to books and creating awareness particularly grateful that the metro was A comprehensive programme was held about the importance of reading. selected to host National Book Week. at the St Albans Correctional Centre, Prof Keorapetse Kgositsile, Special where Minister Sibusiso Ndebele received Advisor to the Minister, donated books books from the DAC. The books will For updates on all National Book Week on behalf of the Department. The opening be distributed to correctional services activities visit: event was also graced by internationally libraries and book clubs across the NationalBookWeekSA acclaimed writer, Prof Zakes Mda, who Eastern Cape. NBW_SA gave a number of interviews in support of The grand finale of National Book www.sabookcouncil.co.za National Book Week. Week was held in Grahamstown, where

22 LIBRARIES << BACK TO CONTENTS << BACK TO CONTENTS

The librarian of the future LIASA Annual Conference

There are 1600 public libraries in South to information and knowledge. But a Africa that provide free and open access key factor for this empowerment has to information and knowledge resources. always been a passionate and competent Are we utilising these facilities effectively librarian at the steering wheel – while to address early childhood development, developing big store-rooms to house education, youth development, women’s books and computers is easy enough, health and e-governance? Why are it is the librarian who breathes life libraries the soft targets during service into the building by facilitating access delivery protests and what can be done to to information, stimulates innovative ensure community ownership to protect thinking and eventually transformation. Ms Theresa De Young, LIASA Librarian of the these “universities of the poor”? How can Since its inception as a library year 2013. they be located as entities that contribute association in 1997, LIASA has used to making democracy a reality?” its annual conference as a platform to industry for over 18 years. Her career There are 23 mainstream higher bring together library and information has spanned various public libraries to education institutions with academic workers to discuss international trends, her current portfolio as Co-ordinator: libraries which actively support teaching, national development issues and local School Library Services Western Cape learning and research. Are we effectively implementation. To this end, the Annual Education Department. Throughout her addressing the issues of information Conference is now emerging as a highlight career, she has demonstrated that with literacy, impact of technologies on learning on the library and information services initiative, innovation, effort, and passion, and research? How prepared are academic (LIS) calendar. libraries can and do make a difference to libraries to meet the high cost of electronic Ms Theresa De Young of Edulis numerous lives. A qualified teacher, she resources, bandwidth and broadband Library Services, Western Cape, won the has worked in the public library sector issues, emerging technologies, as well coveted title of LIASA Librarian of the for several years, at different libraries. as supporting and enhancing research Year 2013 at the event. and its visibility through institutional Theresa is a well-known and sought www.liasa.org.za repositories and Open Access (OA). after librarian who has been in the library With over 9.2 million children aged between 5 and 14, and almost 90% of South African schools lacking library facilities, how can we expect children to excel academically? How do we expect a love for reading and learning to be inculcated in the face of these inadequate facilities? What Leading digital media services for libraries is the future intellectual development of South Africa if we do not foster a culture of reading, enquiry and leaning? These are some of the critical questions that were addressed at the Library and Information Association of South Africa’s enjoy eBooks, (LIASA) 15th Annual Conference this year from 8 to 11 October at the CTICC. audio books The theme “Libraries in Dialogue for Transformation and Innovation,” implies a and more from dynamic and pro-active role for librarians in the workplace and the community. your library. History has shown that the greatest change and transformation happens when there is open dialogue taking place. The transition to our current democracy is the best example of the power of dialogue and conversations amongst people who The Official ReselleR Of OveRDRive in sOuTh afRica engaged as equals. Traditionally libraries empower those who wish to change their thinking, transform their lives 011 325 2266 • [email protected] and the lives of others through access

23 LIBRARIES << BACK TO CONTENTS << BACK TO CONTENTS

A journey of discovery Audiobooks on OverDrive by KIRSTON HOETS, Booktalk

OverDrive is the leading full-service digital distributor of e-books, audiobooks, music and video worldwide. Based in Cleveland, Ohio, the company delivers secure management, DRM protection, and download fulfillment services for publishers, libraries, schools, and retailers – serving millions of end users globally. As stated on www.overdrive.com, “OverDrive currently hosts more than 1 million premium digital titles from more than 2,000 publishers, including Random House, HarperCollins, Harlequin, Bloomsbury, Penguin Books South Africa, Random House Struik, Electric Book Works, New Holland Publishing South Africa, Lewis Pugh (Our Blue Future) and Juta Academic. Our digital distribution services are utilized by more than 22,000 libraries, schools, and colleges worldwide.” “Every two years OverDrive hosts The Digipalooza, a “The keynote speaker on the first its elements in great detail. We learned conference for all members day of the conference was Mitch Albom how to maximise the value of the digital of the OverDrive digital (author of Tuesdays with Morrie, lending library through best practices which spent four straight years atop from experienced library staff. We saw lending library. Hosted by the New York Times list, and is now demonstrations of the latest software, the Renaissance Hotel in the bestselling memoir of all time). He devices and mobile applications. was the most articulate and engaging We learned about tips and tools for downtown Cleveland, 550 speaker and he kept 550 of us spellbound increasing awareness and addressing delegates attended in 2013, for a full hour. He had no notes he just today’s trends. We networked with many, spoke. One realised why he was such many librarians, leading publishers and Kirston Hoets from a successful author his experiences and the OverDrive team at valuable Booktalk was one of them. ” made such wonderful stories: he was a sessions, networking breaks, meals and natural storyteller. special events. We learned the theory, we Every two years OverDrive hosts The “Then over the next two days we discussed the practice. Digipalooza, a conference for all members went into the sessions where we focussed “The next day we started again, of the OverDrive digital lending library. on the digital lending library and all enthused by the day before. What else Hosted by the Renaissance Hotel in were we going to learn? downtown Cleveland, 550 delegates The sessions were yet again full of attended in 2013, and Kirston Hoets from information with panels of experts in Booktalk was one of them. each of the fields, authors, publishers, “First on the agenda was a visit to librarians and more. The conference OverDrive’s exciting and brand new ended with the CEO of OverDrive’s premises: Blue Sky Campus, OverDrive crystal ball speech. As I left Cleveland I Way. After the tour and a couple of found myself wondering how many other meetings I returned to base and to the companies did this for their customers, OverDrive welcome cocktail party at how many other companies listened the hotel. It was wonderful to be among to their customers in such detail, how so many committed, interested and many other companies were so driven friendly delegates as well as many of the in their way forward. OverDrive truly is OverDrive team. Blue Sky Campus, OverDrive Way. an inspiration.”

24 LIBRARIES << BACK TO CONTENTS Oxford dictionaries: the trusted choice for the world’s largest search engines, apps and e-readers

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What does the future of Education in SA look like? And perhaps more pertinent, what does the future of educational bookselling in SA look like?

Perhaps we should look to one of our a sustainable, replicable model that can be have been diagnosed with dyslexia BRICS partner-countries, Brazil, to get a implemented across the country”. showed an increased comprehension of glimpse of what the future of Educational The Gauteng department of text when reading on mobile phones. bookselling in South Africa could hold Education plans to distribute about According to the study, the smaller in store. Nuvem de Livros, a subscription 80,000 tablets to schools across the screen sizes meant that text is broken up based digital library that started in province by January 2014. At the into smaller sections, which allows the September 2011, has recently boasted second annual Gauteng ICT Summit brain to see and read only the text that is that they have 1 million users in Brazil in Randburg in September, the on that line. Enter innovative apps like and Argentina, making them the single department’s chief information officer, EverEgg, a new mobile book reader for largest e-book subscription service in the Brenda Molathlegi, said that the plan Mxit, which makes uploading books, world, short only of the Kindle Owner’s was a step toward introducing other them, and setting prices easy for Lending Library. The reason for their technologies to build digital classrooms, publishers and authors. Pan Macmillan, success? Students, according to Nate according to Bdlive.co.za. She highlighted New Africa Books, Modjaji Books, and Hoffeider at Thedigitalreader.com. Nuvem smartphones, reliable connectivity Burnet Media are some of the publishers de Livros was launched to offer students and teachers with know-how of new who have already signed up to the access to content that Brazil’s limited technology as some of the important platform, where Mxit users will be able to school libraries couldn’t provide. The factors to consider when building these buy books to read on their smartphones. goals were ambitious to start with - Terra “digital classrooms”. (Mxit has about 7,4 million users). Brasil reports that this platform has a goal The Western Cape Education “But while tablets and mobile of supporting the 15 million Brazilian Department has also developed students who only have a limited access an e-Education platform in the phones certainly aren’t to a library, as well as the 3 million college form of a curriculum website and a regarded as basic human students taking distance-learning courses. Learning Management System which rights (yet), textbooks are.” On home ground, the argument for houses a repository of educational introducing new technology to build digital resources. The Western Cape But while tablets and mobile phones “digital classrooms” has shifted – the Government is committed to bringing certainly aren’t regarded as basic human question is no longer whether it’s a good broadband access to schools by the end of rights (yet), textbooks are: Judge Kollapen idea or if it will work, but rather a practical 2014. The vision involves a shift to virtual (referring to the Limpopo case) one. Although we’re seeing more schools learning environments, with digital recognized textbooks as a component of adapt to using tablets in the classroom, resources and systems more readily the right to basic education, and therefore even in rural schools, it looks like mobile available to schools, and enhanced the state is under an obligation to ensure phones could provide much wider access engagement between educators and that learners do in fact have textbooks. to online learning – according to recent learners, says MEC Donald Grant. He said, “The provision of learner support research by the University of Pretoria, material in the form of textbooks, as may about 96% of distance learning students Smartphones – new solutions be prescribed is an essential component access the internet via their mobile Mobile phone ownership across the of the right to basic education and phones, whereas a mere 1% access the continent is rocketing, and with it, high its provision is inextricably linked to internet from a home computer. expectations of the potential of mobile the fulfilment of the right. In fact, it is phones to help expand the quality and difficult to conceive, even with the best Tablets for all reach of education. But, warns Steve of intentions, how the right to basic In July this year, the CSIR’s ICT for Rural Vosloo, senior Project Officer in the education can be given effect to in the Education (ICT4RED) gave out tablets to Unesco Mobile learning division for absence of textbooks”. By all accounts the 160 teachers in 11 Eastern Cape Schools Teacher Development and Higher government’s undertaking to get books in to aid their teaching. The project (an Education, “If we start to see mobile front of 85% of all state school learners by initiative of the council’s Meraka Institute) technology as the silver bullet, then mobile 2014 is wildly ambitious. aims to change the landscape of education learning is doomed from the start”, and So although this might make many in rural areas, according to Meraka’s continues “It’s not going to be the saviour Educational booksellers feel quite Merryl Ford. She also added: “The project of Africa’s education, but it can potentially comfortable and safe knowing that for will aim to develop a mobile teaching make a significant contribution”. most, these technological advances do model that can be applied countrywide, Apart from the fact that accessing not spell doom just yet, it is becoming turning old models and approaches learning materials on mobile phones is imperative for educational booksellers upside down by starting with the most without doubt an exciting prospect for to have a deeper look at their service disadvantaged schools in the country – if many who doubt the “tablet readiness” offering, and perhaps consider what we’re doing works in rural schools, it of South African schools, a recent study investigating the potential possibilities will work anywhere. We want to develop showed that high school students who presented by the digital revolution.

26 ACADEMIC AND EDUCATION << BACK TO CONTENTS << BACK TO CONTENTS

Speculation laid to rest Changes in Bookstore chain ownership

There has been much speculation whereby Protea Bookshops will acquire the Bookstores from the Times Media Group over the sale of various South African assets in Juta’s retail operation as a going for a total of R435 million. bookstore chains in the media this year. concern and will see the rebranding The Medu Capital consortium will We reported in the last edition on the sale and integration of the existing Juta pay R325m for the Van Schaik assets and of Juta Bookstores to Van Schaik, a deal Bookshops into the Protea operations. R90m for Exclusive Books. The balance that was then blocked by the competition Nicol Stassen, owner and Managing of R20m is for various payments to TMG commission. Director of Protea Bookshops says, “Protea based on certain conditions, reports IOL. “It remains Juta’s strategic intent to is an established and successful 21-year- The buyers’ consortium includes exit book retailing in order to focus on old company that specialises in retailing to finance veteran and Business Day growing our core business of publishing academic students. The acquisition of the columnist Mark Barnes and former student textbooks, legal information and Juta stores allows us to seamlessly expand Exclusive Books CEO Benjamin Trisk, training, and, through the application of our footprint and market share while we reported the Business Day. The inclusion digital technology, make available our continue to deliver good service in line of Mr Trisk should allay fears that a new wealth of content via tools and solutions with our excellent reputation.” owner with no book experience would that enhance practitioner performance Rumblings around both Van Schaik buy the chain, creating instability in and support learning,” said Juta’s CEO and Exclusive books have also been the sector. Lynn du Toit. silenced since the announcement Following through with that intention, that the Medu Capital consortium, a it was recently announced that Juta and specialised private equity company TMG offloads Van Schaik, Exclusive Books; Company Limited (Juta) and Stassen managing funds of about R1.5 billion, has www.iol.co.za Boekwinkels CC have signed an agreement bought Exclusive Books and Van Schaik

Books to help you unwind this holiday season!

King and Identical An Astronaut’s The Wisdom of Maxwell by Scott Turrow Guide to Life on Jozi Shore by David Baldacci Earth by Anton Taylor November 2013 by Chris Hadfield November 2013 9781447244820 November 2013 R240.00 9781447229919 November 2013 9781770103610 R240.00 9781447257516 R99.00 R255.00

27 ACADEMIC AND EDUCATION << BACK TO CONTENTS << BACK TO CONTENTS

ADVERTORIAL At the African Branch of DIGITAL PUBLISHING » Cambridge University Press carried to school and back home. No The world is going digital more over-loaded schoolbags. The digital textbooks, being a virtual product, won’t at a rapid pace and, with ever get damaged and, if the e-reader is the proliferation of tablets, lost, the book can be instantly replaced. The digital environment also allows for e-readers and smartphones the production of content by the learner, in South Africa, so is who can take a photograph or make publishing. While some a short movie to illustrate that he has understood a concept. Lastly, the digital publishers may see this as world is a social work and the learner a threat, it also presents can share what they are doing with his teacher or classmates, allowing for the an opportunity to access process of peer-to-peer learning to occur. new readers and new Where can I get hold of Cambridge distribution channels. University Press digital products? Our digital textbooks are available The South African government and through the ZA Books APP on the provincial education departments iTunes Store (for reading on an iPad) and have reconised this opportunity and a the Learning Hub app on the Samsung pilot project using tablets at schools, Apps Store (for reading on an Android is currently underway in the Eastern device). We also sell our e-books through Cape. Both the Gauteng and the online retailers. These e-bookstores allow Western Cape education departments you to purchase and download an e-book have indicated they will be rolling out and read it on any supported device. On tablets and wireless internet to schools as a laptop, tablet, mobile phone or smart the Dot is an important role-player in in their regions. These tablets will need TV. Various enhancements can be made this regard, making it possible for local digital educational content in order to the digital textbook. These include booksellers to sell our e-books. to be useful tools in the classroom. the addition of audio and video clips, Cambridge University Press has While print books are not disappearing animations, interactive and responsive produced a number of apps, including any time soon, digital publishing will elements, and assessment. the award-winning Explore Shakespeare undoubtedly become more relevant in series (available in the iTunes Store) the coming years. What are the benefits of and the Cambridge apps for Learners digital products? of English (available for a number of So what is digital publishing? The textbook can be delivered devices, including Android, Apple Digital publishing is the process of electronically and there are no costs and Blackberry). For libraries and creating content optimised for viewing associated with or warehousing. academic institutions we also offer the on digital platforms, while, in the case This means no more delays in getting Cambridge Books Online and Cambridge of educational publishing, retaining its textbooks into the hands of learners. Journals Online platforms. We have also pedagogical value. Generally this content The textbooks can be enhanced and can developed one of the first MOOCs aimed is in the format of an e-book, which contain links to more resources such as at school learners, where users can freely mirrors the structure and functionality audio and video clips, which could bring access videos and resource material and of a print book, with pages and chapters. history to life and show, for example, complete quizzes and assessment. The However, it could just as easily be Nelson Mandela walking out of prison. MOOC can be accessed here: produced as an app, for an Android The textbooks can be interactive and www.cambridgegcsecomputing.org device or iPad, an online course, such as include multiple-choice quizzes and In other countries in subSaharan a massive open online course (MOOC), other forms of assessment. Learners can Africa, our digital textbooks are available or a standalone website. Combinations immediately gauge whether they have through the Kenyan e‑bookstore eKitabu of print and digital products, which understood what they have learnt and, (www.ekitabu.com). They can be purchased complement or supplement each other, are if not, go back to the relevant section and read on an Android device, on an iPad known as blended or bundled products. and read it again. The learner can make or iPhone, or on your laptop or computer. This content can be delivered via various notes, annotations and bookmarks channels, including the Internet, a mobile directly in the digital textbook and these phone network or an APP ecosystem are then saved to be accessed at a later For more information visit (iTunes or the Play store). The content stage. Thousands of digital books can be www.cup.co.za/digital can be accessed on various devices such stored on one e-reading device and easily

28 ACADEMIC AND EDUCATION << BACK TO CONTENTS << BACK TO CONTENTS

The Executive Committee of the South African Booksellers’ Association would like to thank the following members for acknowledging their ongoing support by remitting their annual membership fees*:

CONTACT CONTACT BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE NUMBERS NUMBERS

4 Sure 109 Forest Drive, Pinelands, 7405 [email protected] 021 532 3456 Denosa 605 Church Street, Arcadia, Preoria [email protected] 012 343 2315 28 Elton Street, Southernwood, [email protected] diamondpridestore@gmail. Abase – Afrika 043 742 0207 Diamond Pride Trading Ntsimbini Location, Bizana 073 2075 813 East London [email protected] com Nedbank Building, 57 Heerengracht 32 Errol Sprig Avenue, Vulindlela [email protected] Adams & Co Cape Town [email protected] 021 421 2462 Dikha Booksellers 047 531 3627 Street, Cape Town Heights, Mthatha [email protected] 341 Dr Pixley kaSeme, West Street, [email protected] Early Readers 10 Jukskei Avenue, Gallo Manor [email protected] 011 802 2513 Adams & Co 086 134 1341 Durban [email protected] Eastern Cape School 37 First Avenue, Norwood Mthatha [email protected] 047 534 2799 33 Bertha Mkhize Victoria Street, Supplies Adams & Griggs [email protected] 031 319 4400 Durban Shop 3 ECDA Building, York Road, Easy Reach Stationers [email protected] 047 532 2758 3 Westgate Centre, Jagger Street, addisstationers@webmail. Mthatha Addis Stationers 039 737 4577 Matatiele co.za [email protected] ECA Bookshop 69 Sandpiper Avenue, [email protected] 021 706 4865 Ronette, 30 Lotus Road, 22 Commercial City, Queen Street, AEPA [email protected] 021 761 0543 Emanzini Business Lines [email protected] 031 305 7446 Lansdowne Durban 84 Rhodes Street, Quigney, mary@africanbookconnection. 13 Prinsman Building, [email protected] African Book Connection 043 722 2114 Emanzini Business Lines 012 322 2992 East London co.za 327 Schoeman Street, Pretoria [email protected] Unit 8 Engineering Close, [email protected] 011 708 6334 [email protected] Afro School Suppliers Exclusive Books Head 1st Floor Avusa House, 4 Biermann Engineering Close Road, Kya Sands [email protected] [email protected] 011 798 0000 10 Villa Montina, Mulbarton Road, Office Avenue, Rosebank Alicanie Book Distributors [email protected] 011 465 5160 [email protected] Beverly, Lonehill Unit 7 Nkwazi Park, Moffatt Drive, Faniza Business Enterprise [email protected] 031 462 7778 Allies Bookshop Erf 159, Main Street, Flagstaff [email protected] 083 364 2579 Ballito Business Park Alusia Trading 14 Aubert Street, Qumbu [email protected] 047 553 0206 Central Car Park, Murchison Street, Favourite Stationers [email protected] 034 315 4467 Office109 AA House, 2 Rink Street, amazadevelopment@gmail. Newcastle Amaza Development 041 585 0738 Port Elizabeth com Shop 20 Walmer Park, Main Rd, [email protected] Fogarty’s Bookshop 041 368 1425 35 Eagles Street, Walmer, Port Elizabeth Apex Office National [email protected] 043 642 4511 King Williams Town 3rd Floor Meischke’s Building, Frank R. Thorold [email protected] 011 838 5903 No 3 Imizi Court, c/o Leeds & 42 Harrison Street, Johannesburg Audors Delivery & Supply Craister Street, (opp) Metropolitan [email protected] 047 5311 116 Frankie and Fred 41 Hume Road, Dunkeld, 2196 [email protected] 011 786 0095 Place, Mthatha Shop 32, Eldoraigne Village Mall, [email protected] 3 , 1 A Greenville Galileo Books cnr Saxby & Frederick Street, 012 654 2779 Bargain Books [email protected] 021 706 1461 [email protected] Road, Diep River Centurion Lithotech House, Hampton Park, [email protected] Geodis Wilson Manhatten Road, Airport Industria, [email protected]. Bidvest Paperplus 011 706 6751 021 386 0136 20 Georgian Crescent, Bryanston [email protected] Cape Town com, www.roli.com No 85, Hennopsrivier 489JQ, Boland Skryfbehoeftes Hoogstraat 114, Worcester [email protected] 023 344 3080 Hadeda Book Service [email protected] 012 659 0120 Distict Pretoria J 544 Mgonswana Road, Bongo Book Supplies [email protected] 031 569 1105 Kwa Mashu Hancri Best Bookshop 44 Nojoli Street, Somerset East [email protected] 042 243 2024 70b Loch Avenue, Parktown West, Shop 7, The Wembley Shopping Book Express [email protected] 011 482 8433 Johannesburg Hargraves Library Service Centre, cnr Commercial & Boom [email protected] 033 342 7474 Street, Pietermaritzburg 71 Roeland Street, , Book Lounge [email protected] 021 462 2425 [email protected] Cape Town Hargraves Library Service 5 & 7 Speke Street, Observatory 021 447 5682 [email protected] 99 Frere Road, Vincent, Book Nook [email protected] 043 726 9294 Office4 B , The District, East London [email protected] or Horizon Library Service 41 Sir Lowery Road, Woodstock, 021 469 8940 Shop 42 Kensington Square, [email protected] Books & Books [email protected] 031 563 6288 Cape Town 53 Kensington Drive, Durban North idutywabookshop@webmail. Unit 2, Elec Park, Teejay Road, Books 24/7 [email protected] 021 981 1270 Idutywa Bookshop 121 Richardson Road, Dutywa co.za 047 489 1154 , Cape Town [email protected] 2 Cheviot Place, Bonnie Doon, 043 735 7138 Ikwezi Computers & D2 Textile Road, Vulindela Heights, Books Etc [email protected] [email protected] 047 531 0006 East London 043 735 4138 Stationers Mthatha Books Only 366 Kent Road, Ferndale, Randburg [email protected] 011 326 0069 2 Xalanga Street, Southerwood, Shop N61 Cape Gate Shopping Imizamo Trading 123 [email protected] 047 531 4745 capegate@exclusive-books. Mthatha Books@Cape Gate Centre, Cnr Okavango & De Bron 021 981 2124 127 York Road, Meakers Building, co.za Impumelelo Bookshop [email protected] 079 797 2658 Rd, Brackenfell Mthatha Books@Blue Route Shop G128, Blue Route Mall, Tokai 021 712 5898 Ina Booksellers & No. 50 Makaula Avenue, Mbuqe [email protected] 047 535 7762 Shop 66 Mooi River Mall, Cnr Stationers Park, Mthatha Books@Mooi River Govan Mbeki & Nelson Mandela, 018 293 3112 ulwazilwandile@vodamail. Iqhayiya Bookshop 179 Will Street, Tsolo 083 259 9436 Potchefstroom co.za Shop S0180 Westgate Shopping mvelasemfingwana69@ Shop 9, AMCA Centre, Metropolitan 039 253 1586 Books@Westgate Centre, 120 Ontdekkers Road, 011 768 8104 Irwing 623 Stationers gmail.com Building, Lusikisiki 047 532 4888 Roodepoort [email protected] Shop L53, Westwood Shopping westwood@exclusive-books. F26 Main Street, Office No11 , Books@Westwood Centre, 16 Lincoln Terrace, 031 266 6492 Isingqi Projects cc [email protected] 082 051 8536 co.za Bizana Westville 2323 DDT Jabavu Street, Isisele Booksellers [email protected] 082 372 8871 Hyde Square Lower Level, cnr Southridge Park, Mthatha Booktalk Jan Smuts Avenue 7 North Road, [email protected] 011 325 2267 14 Boboyi Street, Kwanobuhle, Hyde Park Itaweb [email protected] 977 6200 Uitenhage Shop 10, Cascades Centre, Shop 2, 228 Effingham Road, Bookworld [email protected] 033 347 1361 J. R. Behari cc 031 563 8751 Pietermaritzburg Redhill 220 Voortrekker Road, Monument, 011 954 5273 403 Mzaza Building, Main Street, Bothma Boekhandelaars [email protected] Jaytee Stationers [email protected] 039 255 1809 Krugersdorp 1739 Mount Frere [email protected] Juta Bookshop: Head Sunclare Building, 21 Dreyer Street, Breakthru Investments 9 Prestwich Avenue, Mthatha 047 532 5444 [email protected] 021 659 2300 [email protected] Office Claremont Bright Future Marketing 4th Floor 11 Adderley Bldg, Unit 3 Vista Park, 111 Marshall brightfuturemarketing@ Kalahari.net [email protected] 021 468 9200 Publishers and 031 502 3287 11 , Cape Town Drive, Mount Edgecombe telkomsa.net Booksellers Shop No. 1, 270 Main Street (Siza Keletso Bookshop [email protected] 039 737 3675 Shop 24 Highland Mews Centre, Hardware Building), Mount Fletcher BT Boeke [email protected] 013 692 4814 Klipfontein, Witbank Kenart Stationers 6 Union Street, Empangeni [email protected] 035 772 1921 Business Technology [email protected] 7 Tylden Street, Queenstown 045 839 2183 Khanyisa Bookshop 62 Cumberland Road, Mthatha [email protected] 047 532 2926 Centre [email protected] Khulani Bookshop 11 A North Street, East London [email protected] 043 743 5129 [email protected] C N A Edgardale (Head Edgardale Head Office,1 Press 011 495 6795 33 Deodalene Street, Goss Bus msnow@@edcon.co.za Khumbi Trading [email protected] 039 253 1663 Office) Avenue, Crown Mines (M Snow) Rank, Lusikisiki [email protected] Komani Stationers 109 Cathcart Road, Queenstown [email protected] 045 838 3455 [email protected] Caxton Books 21 Warrington Road, Kenilworth 021 683 6654 L. J. Armstrong Royal Court, 42 11th Street, [email protected] [email protected] 011 485 1337 Booksellers Orange Grove 62 Queen Victoria Street, Centre for the Book cbreceptionnlsa.ac.za 021 423 2669 82 Main Street, Flagstaff [email protected] 039 252 0181 Cape Town Langa Bookshop [email protected] [email protected] LAPA Uitgewers 380 Bosman Street, Pretoria 012 401 0700 Clarke’s Bookshop 211 , Cape Town 021 423 5739 www.lapa.co.za www.clarkesbooks.co.za 33 Deodarlane, Lusikisiki [email protected] 039 253 1447 Shop A8, Bellville Business Park, Learn and Teach Coalition [email protected] 021 949 8220 66 Carr Street The Mills, 3rd Floor, Voortrekker Road, Bellville Learning Channel [email protected] 011 639 0179 Newtown Cornea Boeke 9 Van Riebeeck Street, Groblersdal [email protected] 013 262 4188

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Continued …

CONTACT CONTACT BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE NUMBERS NUMBERS

Lelomso Booksellers No 26 Fuller Street, Butterworth [email protected] 047 491 8360 Rynew Educational [email protected] 1 A De Wet Street, Bellville South 021 951 6904 Lemur Books [email protected] 011 907 2029 Enterprises [email protected] 14 Gleneagle Complex, Epsom S A Copiers & Stationers 12 Durham Street, Mthatha [email protected] 047 531 0163 Liko T Suppliers [email protected] 043 735 2907 Road, Stirling Sakhisiwe Booksellers 302 Bashee Street, Cala [email protected] 072 416 7565 Luto Booksellers 98 Main Street, Kokstad [email protected] 039 727 5134 Shop 2, cnr Whach & Richardson Lwazi Booksellers & Sankomsi Booksellers Road, Nombambela Complex, [email protected] 076 689 2292 10 Portland Road, Philippi lwazibookseller.telkomsa.net 021 372 4700 Stationery Idutywa Shop No 11B Choice Plaza, 1st Floor, Metropole Plaza, Lystar Bookshop [email protected] 072 990 9438 SAPnet [email protected] 021 853 3564 Matatiele, Mthatha 98 Beach Road, Strand Shop 2 GGR Centre, 224 Main F11 Silverberg Terrace, Steenberg M. G. Redhi Booksellers [email protected] 032 945 1240 Road, Tongaat Scholars Bookshop Office Park, Silverwood Close, [email protected] 021 700 2578 Westlake 015482 ask Maanege Bookshop Ga-Nchabeleng Sikho Booksellers & C 19 Philippi Complex, Philippi for 1211 [email protected] 021 371 5599 Services Industria, Philippi Maclear Wholesale 4 Balfour Road, Vincent, 5247, [email protected] 043 726 5256 Simema Trading & 36 Monticola Estate, Muller St Stationers East London [email protected] 083 654 0996 Investments South, Buccleuch Makafundwe Stationery 20 Grahamstown Road, Sydenham, 041 484 5002 [email protected] 4 Cavendish Road, Vincent, [email protected] & Print Port Elizabeth / 4229 Simo Solutions 043 721 0060 East London [email protected] Mamarie Educational 30 Main Street, Flagstaff [email protected] 039 252 0051 Booksellers Sixbar Trading 1 Eagle Street, Mthatha [email protected] 047 531 1461 Siyancedana Copiers & Maranatha Booksellers 37 High Street, Grahamstown [email protected] 046 622 8029 41 Leeds Road, Mthatha [email protected] 047 532 4303 Stationers & Service 69A Voortrekker Street, Bellville [email protected] 021 949 0842 Sizwe Books 343 Cape Road, Newton Park [email protected] 041 365 1960 St. Francis College, Abbot Francis Marianhill Book Depot [email protected] 031 700 2824 488 Phoenix Parkway, Road, Marianhill Sky Information Suppliers [email protected] 011 468 2571 Kyalami Estate 82 Susan Way, Brentwood Park, Masiqhame Trading cc [email protected] 021 955 6647 Mnzeba Administrative Area, , 7100 SLAA Bookshop [email protected] 073 424 6527 Spundu Location, Mount Ayliff Matatiele Office National 114 High Street, Matatiele [email protected] 039 737 4310 Eco Stop Centre, Ground Floor, [email protected] MB Books 14 Barnard Street, Bellville 021 949 8264 South Cape Academic Block A, c/o Langenhoven & [email protected] [email protected] 044 874 7551 Supplies Witfontein Rds, Heatherlands, Medibooks 3 Wadley Road, Umbilo, Durban [email protected] 031 205 5851 George LCM Ludidi Building, 63 Madeira [email protected] or Million Pages [email protected] 047 534 2631 Spectra Upfront 32 Bushell Street, Queenstown 045 838 1873 Street, Mthatha [email protected] 225 Jan Smuts Avenue, Parktown Minerva Books [email protected] 011 442 4433 Spindrift12 Bookshop No 10 Pote Street, Maclear [email protected] 072 490 2556 North Star Bookshop 306 Main Road, Engcobo [email protected] 047 531 0129 36 15th Street, Malboro, Morgan & Mann [email protected] 011 262 2000 Sterkspruit Bookshop 57 Main Street, Sterkspruit [email protected] 051 611 0327 Johannesburg 3rd Floor, Unit 24, 270 Stamford Mqetse Trading Enterprise [email protected] 047 535 0498 Sunray Stationers [email protected] 031 303 3490 Hill Road, Durban N&M Bookshop 150 Plantation Road, Cofimvaba [email protected] 047 874 0012 53 Commercial Road, Louis Surat Trading [email protected] 015 516 3981 National Office Supplies 68 Victoria Street, Durban 031 306 2732 Trichardt Nazipasi Stationers Plantation Road, Cofimvaba [email protected] 047 874 0012 Shop 6A Choice Plaza, 28 Jagger SWBS Bookshop [email protected] 082 487 2911 On the Dot Building, Sacks Circle, Street, Matatiele NB Library Service nblibrary@.com 021 918 8638 Bellville South Tabankulu Bookshop 201 Intsizwa Street, Mt Ayliff [email protected] 039 254 0705 New Edition Bookshop 10 High Street, Butterworth [email protected] 047 491 0695 Floor 7, Atlantic Centre, Nkqubela Phambili Skills Cnr Christian Barnard and Louis Erf No 149 Maluti [email protected] 039 256 0557 Takealot online [email protected] 087 820 5000 Centre Gradner Roads, Foreshore, 3 Turner Place, Breydbach, King Cape Town Nonqubelae Rasmeni [email protected] 083 491 5339 William’s Town Tasiw Enterprises 6A Harold Crescent, Beacon Bay [email protected] 043 748 5467 [email protected] 67 Grand Court, Vodacom On the Dot Distribution Sacks Circle, Bellville 021 918 8500 TFAM Communications [email protected] 011 824 5890 [email protected] Boulevard, Midrand 2nd Floor No 24, Metro Building, 31 Sissons Street, Fort Gale, One Nation Booksellers [email protected] 039 253 1061 The Grand Bookshop [email protected] 047 532 3275 Lusikisiki Mthatha One Price Store Matatiele 92 Long Street, Matatiele [email protected] 039 737 4587 Top Ten Stationery Erf 1205, Skiti Road, Maluti [email protected] 039 256 0677 Paul Roos Grounds, Suidwal, 12 Peters Road, DMC Mini, Oom Polla se Winkel [email protected] 021 887 7149 Stellenbosch Tower City Trading 323 cc Factories, Unit 3, Springfield Park, [email protected] 086 111 5277 Our Bookshop & Durban No 1 Eagle Street, Mthatha [email protected] 047 531 1461 Stationers buchhandlung@naumann. Ulrich Naumann 17 Burg Street, Cape Town 021 423 7832 Padayachee Bros 83 King Chaka Street, Stanger [email protected] 032 551 1159 co.za Shop 4 Choice Plaza, 28 Jagger 22 Graham Road, Southernwood, [email protected] Page First [email protected] 039 737 3998 Uluntu Education & Skills 043 722 9185 Street, Matatiele East London [email protected] Uluvolwami General Block B18 Comsec, Old Shack 28A Oxford Street, East London [email protected] 043 742 0670 [email protected] 043 722 4568 Trading Grahamstown Road, Sydenham Box 4, Sunclare Building, 21 Dreyer Paperight [email protected] 021 671 1278 Umnotho Enterprises 67 Crompton Street, Pinetown [email protected] 031 701 5074 Street, Claremont Shop no 3 NBS Centre, cnr Maxwell Umtapo Booksellers [email protected] 035 772 2572 Paradise Stationers 12 Bell Road, Vincent, East London [email protected] 043 727 0006 & Union Streets, Empangeni 2 Currie Street, Quigney, East 27 Rue de Jacqueline Road, [email protected] PBFET Booksellers [email protected] 043 722 3640 University Bookshop 021 852 5903 London [email protected] Head Office,12 Bell Road, Vincent, 045 932 2110 Philani Bookshop [email protected] 043 726 7442 Uyonel Bookshop No 39 Van Riebeeck Street, Maclear [email protected] East London 084 911 5574 Pickwick Books [email protected] 041 581 2741 [email protected] Van Schaik Bookstore 2nd Floor East Wing, Delphi Arena, 021 918 8400 Pillow Books 15 Ferngrove, Greenwood Park [email protected] 031 564 3419 [email protected] Head Office 1 Old Oak Road, Tyger Valley /8408 262 Voortrekker Road, Shoprite [email protected] Pimp My Book [email protected] 021 911 5061 Park, Parow 11th Floor, 40 Heerengracht, Via Afrika Publishers [email protected] 021 406 3528 Shop 6 L, Rosebank Mews, [email protected] Cape Town Play & Schoolroom 011 788 1304 173 Oxford Road, Rosebank [email protected] Vivlia Publishers & 1 Amanda Avenue, Lea Glen, Florida [email protected] 011 472 3912 [email protected] Booksellers Premier Freight 90 Electron Avenue, Isando 011 573 9000 www.premierfreight.co.za Vryheid Bookstore 184 Church Street, Vryheid [email protected] 034 982 2671 Tilly’s Building, 40 Cloete Street, [email protected] New Carlton Hotel, Main Street, Vumani-sabela@vodamail. President Bookshop 047 531 0319 Vumani-Subela 039 255 1918 Libode [email protected] Mount Frere co.za Prestige Bookseller & thandeka.singata@ 65 Victoria Street, Durban 031 306 2733 Vuyani Bookshop 46 Kings Street, Butterwoth 047 491 3060 Stationers za.sabmiller.com Pro Visions Books 37F Ordnance Road, Durban [email protected] 031 337 2112 vuyolwethubookshop@ Vuyolwethu Bookshop 28 West Street, Matatiele 039 259 0252 prosperitybookshop@ gmail.com Prosperity Bookshop Doti Location, Dutywa 047 489 2182 telkomsa.net Western Cape School 1C Coronation Court, 9 van Wyk [email protected] 021 511 3459 [email protected] Supplies Street, Maitland Protea Boekwinkel 1067 Burnett Street, Menlo Park 012 362 5683 [email protected] Unit F6, Prime Park Mocke Street pjrwilliams@wilstanbooks. Wilstan Book Supplies 021 706 7818 Rainbow Academic Unit 15 & 16, 1 Pinewood Road, Diepriver co.za [email protected] 031 500 1579 Bookshop cc Ottowa, Verulam Suite 6, 23 Rotherfield Road, [email protected] Wordsworth Head Office 021 797 5664 rainbow_booksellers@yahoo. Plumstead [email protected] Rainbow Booksellers 340 Kings Road, Dutywa 047 489 1205 com 082 487 2911 Yolsterz Bookshop Shop No 11, Choice Plaza, Matatiele [email protected] 047 5770 186 072 990 9438 Red Ochre Stationers Main Street, Elliotdale, Mqanduli [email protected] 047 573 000 zintle.ncokazi@sanlam4u. 32 Errol Sprigg Street, Vulindlela 14 Rollnick Court, Western Road, co.za Redcliff42 Bookshop [email protected] 047 531 3592 Zeenco Trading cc 041 392 5561 Heights, Mthatha Port Elizabeth gladman.ncokazi@sanlam4u. Regent Corporate 31 Amery Crescent, Summerstrand, [email protected] co.za 041 583 6564 Douglas Smith, High Way Buffalo, Administrators Port Elizabeth [email protected] Zibuzele Booksellers [email protected] 043 733 8015 East London

If you would like to find out more about becoming a member of the South African Booksellers’ Association, contact: Samantha Faure, Tel: 021 945 1572, Email: [email protected], PO Box 870, Bellville, 7535

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