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We Engage AS Tallink Grupp Sustainability Report 2015 2 AS Tallink Grupp Sustainability Report 2015

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We Engage AS Tallink Grupp Sustainability Report 2015 2 AS Tallink Grupp Sustainability Report 2015 WE ENgagE AS TALLINK GRUPP SUstaINABILITY REPORT 2015 2 AS TALLINK GRUPP SUstaINABILITY REPORT 2015 WE ENgagE AS TALLINK GRUPP SUstaINABILITY REPORT 2015 AS TALLINK GRUPP SUstaINABILITY REPORT 2015 3 MESSAGE FROM CEO TO-DO OF 2015 – DID WE SUCCEED? 2015 ticked many boxes of our company`s to-do list and I feel grateful to be able to tell the story that positive. It has certainly been a team effort and I would hereby like to thank our employees on shore and on board, our passengers, cooperation partners and investors for those great 12 months. • Promote the maritime industry and most of all, ferry services on the Baltic Sea. Our increased passenger number is clear evidence, that there are more people not only in the nearby countries, but around the globe, who are interested in cruising on our beautiful sea-landscape. • Inspire the ones around you. It does not only mean the people we work and live closely together. Our order for the new LNG- powered new building from Meyer Turku shipyard sets new standard for the fast ferry service, increases the awareness of environmentally responsible maritime business and gives people and businesses the opportunity to think along and work with us towards innovative solutions. • Set an example. As the market leader in the region we also carry the responsible role of setting the example. May it be our everyday operations, new development plans or the way you handle problematic situations. We do take this responsibility very seriously and have gained several acknowledgements, which prove us being on a right track. Having being voted • Have always high goals, but aim even higher. We have among the most valuable employers, the most trusted maintained the position to be able to pay dividends. cruising brands or largest tax payers of the country – those This year, our profit increased significantly and also the titles are highly valued as signs of being a dignified enterprise. revenue has again risen for a couple of percentage points. Economical balance and health keeps us fit and enables us • Listen and take valuable lessons from your stakeholders. to better perform in all areas. In 2015 we carried out several renewal projects on board of our ferries slightly older than the ones originally ordered by I hope, that I can revert to you with that positive list also the next the companies. The new concepts were the answer to what year, we have certainly not completed it. The special feature our passengers wished and expected from us and hopefully of the list is, that all the bullet points stay there indefinitely, even a bit beyond it. We promise to continue with that because we strongly believe in the last main message of the process also during the next years. last one – to aim higher. • Love what you do and it will come back to you. The Yours sincerely, indicators from the passengers` feedback assure us, that our employees love their work. Our training programs working conditions aim to support them daily in their efforts and it reflects on how our passengers feel when returning from the trip. Mostly the feeling is great. Janek Stalmeister CEO AS Tallink Grupp 4 AS TALLINK GRUPP SUstaINABILITY REPORT 2015 ABOUT THE REPORT The reporting period is from 1st of January 2015 to 31st of The reporting cycle on sustainability matters is annual. December 2015, which is the fiscal year of AS Tallink Grupp and Questions related to this report or its content we kindly ask also includes financial reporting. to address to the Company`s Communication Director, Ms. Luulea Lääne: [email protected] The date disclosure of the previous CSR-related report is May 2015, when the Company disclosed the sustainability report The report is presented in accordance with the core version of about the fiscal year 2014. The company has been reporting the GRI Standard. continuously about sustainability matters since 2006. AS TALLINK GRUPP SUstaINABILITY REPORT 2015 5 OVERVIEW OF THE COMPANY OVERVIEW OF THE COMPANY WHO WE ARE? Articles of Association of the Company defines the areas of activity (1.3) of the Group as following: 1) arrangement of maritime transport and acting as ships’ According to the Articles of Association,(1.1.) the business name agent; of the limited company shall be Aktsiaselts (Public Limited 2) transportation of passengers, vehicles and goods by sea Company) Tallink Grupp (abbreviated: AS Tallink Grupp). (1.2.) and arrangement of related services; The location of the company is Tallinn. (1.4.) The company has 3) arrangement of transit operations; been founded for an unspecified term. 4) arrangement of storehouse services; 5) execution of representing and agent functions, as well as WHat ARE WE GOOD at AND trading activities, including the retail sale of alcohol and HOW TO RECOGNIZE US? tobacco products onboard the ships. AS Tallink Grupp is the leading provider of high-quality mini- Our Brand Portfolio consists of two strategic brands Tallink cruise and passenger transport services in the northern Baltic and Silja Line. Sea region, as well as the leading provider of ro-ro cargo Strong brands are the building blocks for Tallink Grupp’s services on selected routes. Our fleet of 16 vessels allows us growth in the Finnish, Estonian, Swedish and Latvian cruising to offer a wide range of services and frequent departures. As routes. The cruising market is very competitive with rivalry a result of our recent investment and fleet renewal program, between several major cruising companies as well as other we currently deploy some of the most advanced cruise ferries leisure time activities. on the Baltic Sea with state-of-the-art facilities, improved accommodation possibilities, larger onboard shopping areas Thorough understanding of the consumer and competitive and high quality onboard services, setting a new benchmark market is crucial for Tallink Grupp’s successful brand for travel standards on the Baltic Sea. In addition, the Group management and development – with a goal to aim growth. operates four hotels in Tallinn and one in Riga. The Group’s vision is to be the market pioneer in Europe by offering Tallink Grupp has two substantial strategic brands – Tallink excellence in leisure and business travel and sea transportation and Silja Line. Both brands have their strong home markets services. Our customer value proposal is to offer an enjoyable with loyal fans. Tallink has also several sub-brands (i.e. Tallink travel experience that exceeds customer expectations and Shuttle and Tallink Hotels) that replenish the customer journey makes them want to return. with additional offerings. Each of our brands has a clear strategy and relevant objectives which have been attained with the help of deep consumer understanding. 6 AS TALLINK GRUPP SUstaINABILITY REPORT 2015 OVERVIEW OF THE COMPANY We have defined the visions for our strategic brands: • Tallink is the Industry Innovator, and provider of easy-going • On corporate level, and occasionally in front of the end and memorable experiences. Tallink brand represents customer, the combined mark ‘Tallink Silja Line’ is being our Group on Tallinn-Helsinki, Tallinn-Stockholm, Tallinn- used to reinforce the range of our brands. This combined Vuosaari, Paldiski-Kappelskär and Riga-Stockholm shipping brand is in use for the subsidiaries in Finland, Sweden and routes. Germany. Clear, beloved and differentiated brands are even more crucial as we are competing in the wider competitive field of leisure. • Silja Line is the Nordic travel experience providing value in We are going to continue to grow our industry-leading strategic every detail. Silja Line branded ships operate on Helsinki- brands in 2016, as they make their important contributions Stockholm and Turku-Stockholm shipping routes. to the common value stream and form the foundation of our Group. TALLINK GROUP BRAND PORTFOLIO (ExCL. ONboard bRANDS) Tallink Tallink Tallink Tallink Tallink Hotels Tallink Takso Club One Duty Free Sales Travel Club Silja Line Tallink Silja Line Tallink City Tallink Tallink Shuttle Gastrolink Hera Salongid Training Center Hotel Taksobuss Tallink Spa & Silja Line Takso 24 Sadama-market Tallink Cup Conference Hotel Tallink Silja Tallink Tallink Cargo Awards Express Hotel Tallink Tallink Tallink Spordiklubi Logistic Center Hotel Riga Pirita Spa Hotel Cruise / Corporate / Hotel Taxi Loyalty Retail Services Transportation Internal AS TALLINK GRUPP SUstaINABILITY REPORT 2015 7 OVERVIEW OF THE COMPANY WHERE AND HOW DO WE OPERatE? At the reporting date, the Group consisted of 44 companies. All of the subsidiaries are wholly-owned companies of AS Tallink Grupp. AS TALLINK GRUPP Holding & Operating company Ship owning companies Sales & Operations Service companies Tallink Silja Ab AS Tallink Latvija OÜ HT Hulgi Tolliladu baltic SF Ix Ltd Baltic SF VIII Ltd AS Tallink Duty Free Sales & Marketing in Sales & Marketing and Public customs “Superfast Ix” “Superfast VIII” Supply of goods Sweden crewing in Latvia warehouse OOO Tallink-Ru Baltic SF VII Ltd Tallink Hansaway Ltd AS Hansatee Cargo OÜ TLG Hotell SIA TLG Hotel Latvija Sales & Marketing in “Superfast VII” “Star” Dormant Hotel operator Hotel operator Russia Tallinn Swedish Line Ltd OÜ HT Laevateenindus Tallink Sea Line Ltd AS Tallink Tallink Finland OY OÜ Hera Salongid “Silja Symphony” Technical ship “Galaxy” Riga-Stockholm route Dormant Beauty services “Sea Wind” management & crewing Tallink High Speed Line Tallink Autoexpress Ltd SIA HT Shipmanagement AS Tallink baltic AS HTG Invest Ltd “Silja Serenade” Technical ship Dormant Stevedoring services
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