CUSTOMER RESPONSE SUMMIT LAS VEGAS FEBRUARY 6TH-8TH, 2017 LEADERS LEARNING FROM LEADERS February 6th-8th, 2017 Customer Response Summit is taking on the entertainment capital of the world - Las Vegas, Nevada. The summit will continue to embody our “Leaders Learning From Leaders” approach, focusing on cutting edge strategy for digital transformation, channel optimization, security and fraud, employee engagement, quality, culture, outsourcing, and much more. Network with a passionate, dedicated group of customer driven professionals who are open and willing to share best practices and opportunities for improvement. Stay on top of the latest industry trends and take back actionable ideas that will energize and strengthen your customer experience operations. VENUE & ACCOMODATION KEYNOTES Mike Gathright Senior Vice President, Hilton Reservations and Customer Care Hilton Worldwide Catherine Jensen ARIA Resort & Casino, LAS VEGAS Vice President, Customer Experience Sony Computer Entertainment 3730 South Las Vegas Boulevard, America LLC Las Vegas, NV 89158 Craig Barnes Senior Vice President of Customer Service Williams-Sonoma, Inc. SPECIAL How to Register First time execsintheknow.com/events/crs-las-vegas attendee? Receive 50% off Questions? your pass!
[email protected] 1 THANK YOU to the 2016 Advisory Board Jeff Camp Vice President, Call Center Operations TXU Energy LeAnne Crocker WE ARE CUSTOMER DRIVEN Global Director - Reservation Services, Operations Design & Learning Communications Customer Response Summit Hyatt Las Vegas – February 6-8, 2017 Tim Hickler VP WW Customer Service Operations Amazon THE CUSTOMER RESPONSE SUMMIT IS ABOUT connecting with like-minded peers that are obsessed with serving the customer. CRS provides many great opportunities to network and learn Catherine Jensen from attendees, speakers and industry experts.