Telekom Srbija

Customer Success Story Project and Portfolio Management, Software Services Telekom Srbija IT efficiency with Micro Focus® Project and Portfolio Management enables Telekom Srbija to be faster to market. Overview “Corporate customers expect it,” says Biljana Telekom Srbija Group provides a wide range Mladić, head of section for business request of telecommunications services to over management, Telekom Srbija. “It is a necessary 11 million subscribers on three regional mar- part of the tender process, but, naturally, qual- kets in Serbia, Bosnia and Herzegovina and ity also has a positive impact on productivity.” Montenegro. IT governance is central to this. Telekom Srbija Challenge wanted to ensure its IT was correctly aligned At a Glance Telekom Srbija is a telecommunications busi- with the requirements of the business. That ness based in Belgrade, Serbia. It was founded the right resources were being spent on the Industry in 1997, following the privatization of the state- right projects, particularly on projects critical Telecommunications owned supplier. Today the business operates to new services. “We wanted to improve our Location in Serbia, Bosnia and Montenegro under the time-to-market by at least 10 percent,” says Belgrade, Serbia MTS and mtel brands. It aims for market lead- Mladić. “To do that we wanted transparency of every request coming into the IT department.” ership wherever it operates, in terms of market Challenge share and service innovation. At this stage, continues Mladi , IT manage- Establish end-to-end visibility of project ć management. The business places a high value on compli- ment consisted of multiple Excel spread- ance and process efficiency. It has achieved sheets. The situation was manually intensive, Solution ISO20000, ISO27001 and ISO9001 in recent disjointed and at risk of human error. “The truth Selected Project and Portfolio Management to years. was we had very little means of establishing standardize and manage its IT processes. useful KPIs,” says Mladić. Results Solution + Created end-to-end visibility across new “As a business, we strive for industry service development. Telekom Srbija is a long-term customer of best practice in everything we do. + Allowed new services to be launched 10 percent Hewlett Packard Enterprise Software (now faster than previously. It made sense to work with the part of Micro Focus). It selected Micro Focus + Provided the means to create meaningful KPIs Software Services team to make Project and Portfolio Management (PPM) to for IT team. sure we implemented PPM standardize and manage its IT processes. In correctly.” addition, the business chose to implement PPM with Software Services. BILJANA MLADIĆ, Head of Section for Business Request Management Telekom Srbija “We knew demand on IT was higher than our fulfilment capabilities, but we couldn’t be sure where best to direct our resources. Now, with PPM, management is aware of how resource is being used and how it impacts project output.” BILJANA MLADIĆ Head of Section for Business Request Management Telekom Srbija www.microfocus.com “The company has one of the best PPM tools PPM, she says, has created transparency and it understands the best industry practices,” where previously there was none: “We knew Micro Focus says Mladić. “As a business, we strive for in- demand on IT was higher than our fulfilment UK Headquarters dustry best practice in everything we do. It capabilities, but we couldn’t be sure where United Kingdom made sense to work with Software Services best to direct our resources. Now, with PPM, +44 (0) 1635 565200 to make sure we implemented PPM correctly.” management is aware of how resource is be- U.S. Headquarters ing used and how it impacts project output.” Rockville, Maryland Milan Simić, CIO of Telekom Srbija says he 301 838 5000 is committed to transforming the view of IT This, she says, means new services can be 877 772 4450 within the organization: “Used to deploy cloud delivered faster and the IT team is used more solutions and the linking of IT effort and costs efficiently. Product development remains the Additional contact information and office locations: www.microfocus.com directly to business outcomes, these tools help priority, but Mladić says the business is work- www.microfocus.com/ppm our IT management in shifting the focus from ing hard to assess all types of demand. cost to value.” “The goal, though, is a better overall under- Results standing of demand. This is phase two,” she Mladić says the involvement of Software adds. “We’re working on rating the value and Services has led to PPM being implemented risks associated with every demand. We want and adopted smoothly. “We’ve tried to view the to see all demand coming into IT, not just de- implementation of PPM as an example of good mand related to special projects. We rely on project management,” she says. PPM today, but we recognize that it is just one part of a bigger IT transformation journey.” “We’ve made sure to get the right support from senior management, good communica- Simic says we see this as a long-term partner- tion and recognizable milestones. PPM cannot ship: “Following the roadmap that we prepared succeed without senior management support.” we’re constantly improving our PPM and ITSM processes, increasing the level of maturity of PPM was fully implemented by June 2015. IT Governance. Mladić says it has already allowed for the cre- ation of meaningful KPIs: “We have full end-to- “The team provides us not only with the tools end monitoring, for the first time. We can track but also the industry best practice, especially progress, spot bottlenecks and find the right in the PPM area, which we see as a key area resource to resolve them. We’re starting to use in IT governance.” PPM to create KPIs for employees.” 368-000107-001 | 8662 | H | 11/17 | © 2017 Micro Focus. All rights reserved. Micro Focus and the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners..

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