DOCSLIB.ORG

Convenzione Per La Prestazione Dei Servizi Di Telefonia Mobile Per Le Pubbliche Amministrazioni – EDIZIONE N

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Convenzione Per La Prestazione Dei Servizi Di Telefonia Mobile Per Le Pubbliche Amministrazioni – EDIZIONE N Convenzione per la prestazione dei servizi di telefonia mobile per le Pubbliche Amministrazioni – EDIZIONE N. 7 Lotto unico GUIDA ALLA CONVENZIONE Ultimo aggiornamento: 20/12/2018 GUIDA ALLA CONVENZIONE SOMMARIO 1. PREMESSA ............................................................................................................................ 6 1.1 CRITERI DI ASSEGNAZIONE DELLE SIM IN CONVENZIONE AI DIPENDENTI DELLE AMMINISTRAZIONI .. 6 2. OGGETTO DELLA CONVENZIONE ......................................................................................... 8 2.1. DURATA DELLA CONVENZIONE E DEI CONTRATTI ATTUATIVI ............................................................ 8 2.2. SERVIZI ................................................................................................................................... 9 2.2.1. SERVIZI DI TELEFONIA MOBILE .................................................................................................... 9 2.2.1.1. Fonia mobile e funzioni associate ........................................................................................................................................ 9 2.2.1.2. Messaggistica SMS/MMS ................................................................................................................................................... 10 2.2.1.3. Video - chiamata .................................................................................................................................................................... 10 2.2.1.4. RPV e profili di abilitazione .................................................................................................................................................. 10 2.2.1.5. Qualità del servizio voce e SMS ......................................................................................................................................... 12 2.2.1.6. Trasmissione dati ................................................................................................................................................................... 12 2.2.1.7. Ricarica del credito ................................................................................................................................................................. 13 2.2.1.7.1. Ricarica “Sotto Soglia” .................................................................................................................................. 14 2.2.1.7.2. Ricarica “Sotto Soglia Estero (extra SEE – Spazio Economico Europeo)” ............................................... 14 2.2.1.7.3. Ricarica “Sotto Soglia di Emergenza” .......................................................................................................... 15 2.2.1.7.4. Ricarica “One Shot” ...................................................................................................................................... 15 2.2.1.7.5. Modalità operative e canali di comunicazione ............................................................................................ 15 2.2.1.8. Dual billing ................................................................................................................................................................................ 16 Convenzione per la prestazione dei servizi di telefonia mobile per le Pubbliche 2 Amministrazioni – EDIZIONE N. 7 - Lotto unico GUIDA ALLA CONVENZIONE 2.2.1.8.1. Utenze in abbonamento ............................................................................................................................... 16 2.2.1.8.2. Utenze ricaricabili ......................................................................................................................................... 17 2.2.2. SIM E TERMINALI MOBILI ........................................................................................................ 19 2.2.2.1. SIM- Servio doppia SIM e SIM abilitate al solo traffico dati ed SMS ...................................................................... 19 2.2.2.2. Terminali mobili ...................................................................................................................................................................... 20 2.2.2.3. Accettazione delle forniture ................................................................................................................................................ 21 2.2.3. ULTERIORI SERVIZI PER UTENTI MOBILI ...................................................................................... 21 2.2.3.1. Accesso alla LAN/Intranet dell’Amministrazione ......................................................................................................... 21 2.2.3.1.1. Attivazione della Connessione ..................................................................................................................... 22 2.2.3.1.2. Accesso mediante APN pubblico (ibox.tim.it) .............................................................................................. 23 2.2.3.1.1. Accesso mediante APN dedicato su Internet .............................................................................................. 24 2.2.3.1.2. Accesso mediante APN dedicato con connessione dedicata ..................................................................... 25 2.2.3.1.3. Livelli di servizio ............................................................................................................................................ 26 2.2.3.2. SMS massivi ............................................................................................................................................................................ 27 2.2.3.2.1. Livelli di servizio ............................................................................................................................................ 31 2.2.3.3. EMM – Enterprise Mobility Management ...................................................................................................................... 32 2.2.3.3.1. Livelli di servizio ............................................................................................................................................ 33 2.2.3.4. Fleet Management ................................................................................................................................................................ 33 2.2.3.4.1. Livelli di servizio ............................................................................................................................................ 34 2.2.3.5. Applicazioni per lo Smart Working .................................................................................................................................... 35 2.2.3.5.1. Livelli di servizio ............................................................................................................................................ 35 Convenzione per la prestazione dei servizi di telefonia mobile per le Pubbliche 3 Amministrazioni – EDIZIONE N. 7 - Lotto unico GUIDA ALLA CONVENZIONE 2.2.3.6. Applicazioni per il Mobile Payment ................................................................................................................................... 36 2.2.3.6.1. Livelli di servizio ............................................................................................................................................ 36 2.2.3.7. Servizi di sviluppo e integrazione ...................................................................................................................................... 37 2.2.3.8. Servizio di potenziamento della copertura ..................................................................................................................... 39 2.2.4. SERVIZI DI CUSTOMER CARE , SUPPORTO , MANUTENZIONE , SICUREZZA ........................................... 40 2.2.4.1. Customer Care del Fornitore .............................................................................................................................................. 40 2.2.4.1.1. Canali di accesso al Customer Care ............................................................................................................. 40 2.2.4.1.2. Compiti del Customer Care e livelli di servizio ............................................................................................. 41 2.2.4.1.3. Operatore Assegnato ................................................................................................................................... 42 2.2.4.1.4. Richieste di supporto tecnico ....................................................................................................................... 42 2.2.4.1. Applicazione web per il supporto gestionale e amministrativo ............................................................................... 43 2.2.4.2. Assistenza e manutenzione ................................................................................................................................................ 47 2.2.4.2.1. Manutenzione degli apparati e delle SIM .................................................................................................... 48 2.2.4.2.2. Assistenza nell’eventualità di furto o smarrimento di apparati radiomobili e SIM ................................... 50 2.2.4.3. Referenti del Fornitore per le Amministrazioni............................................................................................................. 52 2.2.4.4. Servizi di sicurezza ................................................................................................................................................................
Load more

Recommended publications
  • WELCOME to the WORLD of ETSI an Overview of the European Telecommunication Standards Institute
    WELCOME TO THE WORLD OF ETSI An overview of the European Telecommunication Standards Institute © ETSI 2016. All rights reserved © ETSI 2016. All rights reserved European roots, global outreach ETSI is a world-leading standards developing organization for Information and Communication Technologies (ICT) Founded initially to serve European needs, ETSI has become highly- respected as a producer of technical standards for worldwide use © ETSI 2016. All rights reserved Products & services Technical specifications and standards with global application Support to industry and European regulation Specification & testing methodologies Interoperability testing © ETSI 2016. All rights reserved Membership Over 800 companies, big and small, from 66 countries on 5 continents Manufacturers, network operators, service and content providers, national administrations, ministries, universities, research bodies, consultancies, user organizations A powerful and dynamic mix of skills, resources and ambitions © ETSI 2016. All rights reserved Independence Independent of all other organizations and structures Respected for neutrality and trustworthiness Esteemed for our world-leading Intellectual Property Rights (IPR) Policy © ETSI 2016. All rights reserved Collaboration Strategic collaboration with numerous global and regional standards-making organizations and industry groupings Formally recognized as a European Standards Organization, with a global perspective Contributing technical standards to support regulation Defining radio frequency requirements for
    [Show full text]
  • M-Learning Tools and Applications
    2342-2 Scientific m-Learning 4 - 7 June 2012 m-Learning Tools and Applications TRIVEDI Kirankumar Rajnikant Shantilal Shah Engineering College New Sidsar Campu, PO Vartej Bhavnagar 364001 Gujarat INDIA m-Learning Tools and Applications Scientific m-learning @ ICTP , Italy Kiran Trivedi Associate Professor Dept of Electronics & Communication Engineering. S.S.Engineering College, Bhavnagar, Gujarat Technological University Gujarat, India [email protected] Mobile & Wireless Learning • Mobile = Wireless • Wireless ≠ Mobile (not always) • M-learning is always mobile and wireless. • E-learning can be wireless but not mobile Scientific m-learning @ ICTP Italy Smart Phones • Combines PDA and Mobile Connectivity. • Supports Office Applications • WLAN, UMTS, High Resolution Camera • GPS, Accelerometer, Compass • Large Display, High End Processor, Memory and long lasting battery. Scientific m-learning @ ICTP Italy The Revolution .. • Psion Organizer II • 8 bit processor • 9V Battery • OPL – Language • Memory Extensions, plug-ins • Birth of Symbian 1984 2012 Scientific m-learning @ ICTP Italy History of Smartphone • 1994 : IBM Simon • First “Smartphone” • PIM, Data Communication Scientific m-learning @ ICTP Italy Scientific m-learning @ ICTP Italy The First Nokia Smartphones • 2001 : Nokia 7650 • GPRS : HSCSD • Light – Proximity Sensor • Symbian OS ! • Nokia N95 (March 07) • Having almost all features Scientific m-learning @ ICTP Italy S60 and UIQ Scientific m-learning @ ICTP Italy Scientific m-learning @ ICTP Italy Know your target-know your device
    [Show full text]
  • Bouygues Telecom Puts the Future in Focus
    VOICE FROM OPERATORS Bouygues Telecom puts the future in focus Compared with its bigger competitors, Bouygues Telecom, a major alternative provider of mobile and fixed services in France, may have fewer resources and had a later start in the mobile data race. Yet, it has found a way to stand out in the market. Cyrille Guetin, CTO of the operator, tells us how his company is using a dynamic approach and innovative solutions to prepare for future growth. By Julia Yao WinWin: Can you tell us about Bouygues Telecom’s will be the most expensive to achieve, as we plan to cover overall technology and network strategy? What are your more rural areas. To accelerate the expansion of 3G services current priorities, and what will you be looking at in in France, we have signed an agreement with Orange and the next two or three years? SFR in 2010 to share 3G mobile network deployment. Guetin: We are a very customer-centric company. We This move is key to ensuring the rapid roll-out of mobile want to provide service of the best quality to the customer. broadband, and bringing fast Internet access to customers To achieve this, we currently have three priorities when it in isolated areas. comes to technology and network deployment. First, we As for the choice of technology, we believe HSPA+ can will expand our 3G network to full nationwide coverage offer sufficient capacity over the next three years. So we (from 85% to 99%) by the end of 2013. Second, we need don’t need LTE for capacity purposes before 2014.
    [Show full text]
  • Bouygues Telecom and SFR Conclude a Strategic Agreement to Share a Part of Their Mobile Access Networks
    Paris, 31 January 2014 Press release Bouygues Telecom and SFR conclude a strategic agreement to share a part of their mobile access networks Bouygues Telecom and SFR have just signed an agreement to share a part of their mobile access networks, following a period of negotiations that started in July 2013. This agreement will enable both operators to provide their respective customers better coverage outside and inside buildings as well as better quality of service by optimising their shared network coverage. Accordingly, Bouygues Telecom and SFR are to roll out a new, shared network in an area covering 57% of the French population (France excluding its 32 biggest urban areas of more than 200,000 inhabitants and blind spots). The agreement will enable the two operators to improve their mobile coverage and generate significant savings. There are two parts to this agreement: - on the one hand, the companies will create a dedicated joint venture to manage the shared base station assets; - on the other, they will enter into a RAN-sharing agreement covering 2G, 3G and 4G services in the shared area mentioned above. Each operator will retain its own innovation capacity, as well as complete commercial and pricing independence, and will carry on offering distinctive services thanks to continued control over their network backbone and frequencies. This agreement between Bouygues Telecom and SFR to share a part of their mobile networks is along the lines of many other similar arrangements already existing in other European countries. It will take effect upon signature and the shared network is expected to be completed by the end of 2017.
    [Show full text]
  • Vodafone ALGERIE TELECOM MOBILE
    Država Operator Telekom Albania SH.A (AMC) Albanija ALBtelecom (Eagle Mobile) Vodafone ALGERIE TELECOM MOBILE - MOBILIS Alžir Wataniya Telecom (Ooredoo) Andora Andorra Telecom (STA) Angola Unitel Angvila Cable & Wireless Anguilla Antigva Cable & Wireless Antigua Claro Argentina Telefonica Moviles Argentina S.A. Personal Aruba Setar Optus Australija Telstra Vodafone H3G A1 Telekom Austria AG Austrija T-Mobile Mtel Austrija TDCA (Roshan) Etisalat Avganistan MTN AWCC Azerfon Azerbejdžan Bakcell Azercell (TeliaSonera) Bangladeš Robi Axiata Barbados Cable & Wireless Barbados MTS Bjelorusija BeST (Life) A1 (ex VELCOM) Telenet Group BVBA (former: Base, KPN) Belgija Mobistar (Orange) Proximus(Belgacom Mobile) Belize Belize Telemedia Limited (BTL) Bermudska ostrva CellOne (Bermuda Digital) m:tel BiH Croatian Telecom Ltd. (ERONET) BH Telecom CLARO Oi - TNL PCS S.A. (Telemar) Vivo S.A. (Telefonica) Brazil Vivo S.A. (Centro-Sul) (Telefonica) Vivo S.A. (SE-NE-Norte) (Telefonica) Brasil Telecom (OI MÓVEL SA) Vivo S.A. (Telefonica) Britanska Djevičanska ostrva Cable & Wireless British Virgin Islands A1 (Mobiltel) Bugarska Telenor (GLOBUL) BTC (Vivacom) Burundi LACELL SU (Smart) Burundi Butan B-Mobile (Bhutan Telecom) Vodafone Češka 02 (ex Telefonica) T-Mobile Czech Republic a.s WOM S.A. (ex Nextel) Čile Entel Telenor A/S Hi3G Access AB Danska Nuuday (ex TDC) Telia Denmark Dominika Cable & Wireless Dominica Dominikanska Republika Trilogy Dominicana (Viva) Jersey Airtel Limited Džersi Jersey Telecom Etisalat Misr Egipat Orange Egypt (MobiNil) Vodafone
    [Show full text]
  • Federal Communications Commission Record 11 FCC Red No
    FCC 95-498 Federal Communications Commission Record 11 FCC Red No. 4 I. INTRODUCTION Before the 1. In this declaratory ruling and order, we grant, subject Federal Communications Commission to certain conditions, Sprint's requests for rulings that the Washington, D.C. 20554 proposed alien ownership in Sprint of up to 28 percent is not on baJance inconsistent with Section 310(b)(4) of the Communications Act (Act), and that the proposed transac­ In the Matter tion is not otherwise inconsistent with the public interest. We also find that 10 percent equity investments each by SPRINT CORPORATION France Telecom (FT) and Deutsche Telekom (DT) in Sprint do not result in a transfer of control of Sprint to FT Petition for Declaratory Ruling I-S-P-95-002 and DT and thus do not require prior Commission ap­ proval under Section 310(d) of the Act. Concerning Section 310(b)(4) and (d) and 2. In our recently adopted Foreign Carrier Emry Order, the Public Interest Requirements of the we stated that we would evaluate, as an important part of Communications Act of 1934, as amended our overall public interest analysis under Sections 214 and 31 O(b )(4), whether effective competitive opportunities exist for U.S. entities in relevant foreign markets.1 France and DECLARATORY RULING AND ORDER Germany do not now offer effective competitive opportu­ nities to U.S. carriers. FT and DT are monopoly providers Adopted: December 15, 1995; Released: January 11, 1996 of basic international telecommunications facilities in these countries. Nonetheless, two other important public interest By the Commission: Commissioner Chong approving in factors weigh in favor of granting the petition: (1) the part and concurring in part; Commissioners Quello, Bar­ current and planned liberalization of the French and Ger­ rett, Ness and Chong issuing separate statements.
    [Show full text]
  • Bouygues Telecom Launches the Innovative Bbox Smart TV, a New Generation Fixed Triple-Play1 Offer That Replaces the Box with a Connected TV
    Bouygues Telecom launches the innovative Bbox Smart TV, a new generation fixed triple-play1 offer that replaces the box with a Connected TV Paris, 28 May 2020 – Today, Bouygues Telecom is launching Bbox Smart TV, a new innovative triple-play offer concept that meets user expectations in terms of technology and simplicity. The TV decoder disappears and is replaced with an app called B.TV+, which is exclusively pre-installed in a Samsung Smart TV, giving access to a very large catalogue of televisual services. This ground-breaking move in the market is due to customer demand for a simpler installation and user experience and for access to the ever-expanding content universe, especially the SVoD2 services provided by current and future OTT3 players. Since 2015 and the launch of Bbox Miami based on Android TV technology, Bouygues Telecom’s customers have been able to customize their experience according to their desires thanks to multiple partnerships and by connecting their TV to the web before anyone else. Today, getting rid of the TV box means fewer cables, fewer remote controls and more ease of use. These are the visible advantages of the Bbox Smart TV offer, but most of the improved experience comes from the B.TV+ app itself. The app will be available on Tuesday 2 June 2020, the launch day of the Bbox Smart TV offer. It will be pre-installed and directly accessible on all 2019 and 2020 Samsung Smart TV models in service at that date. Bbox Smart TV customers will thus be able to enjoy the 151 TV 1 Includes digital TV, broadband internet and telephony 2 Subscription Video On Demand 3 Over the top channels, 14 catch-up channels and 83 pay-TV channels offered by B.TV+ at launch, providing some of the most popular content in France4.
    [Show full text]
  • List of 4G Partners in Countries Around the World
    List of 4G partners in countries around the world Country Network ALBANIA AMC (Albanian Mobile) ANTIGUA & Cable & Wireless Caribbean Cellular (Antigua) BARBUDA Limi ARGENTINA Telecom Personal AUSTRALIA Optus Communications AUSTRALIA Telstra AUSTRIA T-Mobile Austria AZERBAIJAN Bakcell BAHRAIN Batelco BELGIUM Mobistar BULGARIA Globul - Cosmo Bulgaria CANADA Telus CANADA Bell Mobility CANADA Rogers Communications CAYMAN ISLANDS Cable & Wireless (Cayman Islands) (LIME) CHINA China Mobile (old) CHINA China Unicom CROATIA T-Mobile Croatia CYPRUS MTN Cyprus CZECH REPUBLIC T-Mobile Czech DENMARK Telia Mobile DENMARK Tele Danmark Mobil DENMARK Telenor A/S Denmark DOMINICAN REPUBLIC Orange Dominican Republic EGYPT MobiNil ESTONIA Estonian Mob Tel ESTONIA Tele2 Estonia FINLAND TeliaSonera Finland Oyj FRANCE Orange France FRANCE Bouygues Telecom GERMANY Telefonica Germany GERMANY T-Mobile Germany GREECE Wind Greece GREECE Cosmote Mobile Telecom GUERNSEY C&W Guernsey (GRN) HONG KONG SmartTone HONG KONG CSL HUNGARY Pannon GSM HUNGARY T-Mobile Hungary ICELAND Vodafone Iceland INDIA - Andhra Pradesh Airtel Bharti [Andhra Pradesh] INDJH - 40449 INDIA - Chennai Airtel Bharti [Chennai] INDSC - 40440 INDIA - Delhi Airtel Bharti [Delhi] INDAT - 40410 INDIA - Haryana Airtel Bharti [Haryana] INDA5 - 40496 INDIA - Himachal Pradesh Airtel Bharti [Himachal Pradesh] INDBL - 40403 INDIA - Karnataka Airtel Bharti [Karnataka] INDJB - 40445 Country Network INDIA - Kerala Airtel Bharti [Kerala] INDA7 - 40495 INDIA - Kolkata Airtel Bharti [Calcutta] INDMT - 40431 INDIA
    [Show full text]
  • Bouygues Telecom's Bbox Miami Now Includes Android TV™, While
    Bouygues Telecom’s Bbox Miami now includes Android TV™, while remaining the best-priced offer on the market Paris, 8 April 2016 – Launched in January 2015, Bouygues Telecom’s Bbox Miami is a highly competitive triple-play offer. From Monday 11 April, that offer will be significantly enhanced to include: - A more fluid and even more intuitive interface; - An enhanced multi-channel TV package that will offer more than 170 channels including some, such as RTL 9, Teva, Paris Première and National Geographic, which are only available at other operators via subscription. The number of HD channels will increase to 41 and there will be more than 30 catch-up channels; - Google Play™ offering hundreds of apps that have been fully optimised for television, including many games, Youtube™, Netflix®, and international channels like NHK World and Fox News; - A “voice search” function offering easy access to all content thanks to a new Bluetooth remote control fitted with a microphone; - Google Cast™, which is now fully integrated in order to broadcast more easily content on the TV from all household phones, computers and tablets; - Unlimited calls to fixed and mobile lines in mainland France1 and in French overseas departments2. Also unlimited calls to fixed lines in more than 110 countries. Existing customers will get the improved offer automatically and free of charge. For all new subscriptions from 11 April, a monthly subscription to the Bbox Miami will cost €26.99 (for those covered by Bouygues Telecom’s directly-owned unbundled network). Equipment rental will cost €3 a month with a minimum term of 12 months.
    [Show full text]
  • Mobile Network Codes (MNC) for the International Identification Plan for Public Networks and Subscriptions (According to Recommendation ITU-T E.212 (05/2008))
    Annex to ITU Operational Bulletin No. 1056 – 15.VII.2014 INTERNATIONAL TELECOMMUNICATION UNION TSB TELECOMMUNICATION STANDARDIZATION BUREAU OF ITU __________________________________________________________________ Mobile Network Codes (MNC) for the international identification plan for public networks and subscriptions (According to Recommendation ITU-T E.212 (05/2008)) (POSITION ON 15 JULY 2014) __________________________________________________________________ Geneva, 2014 Mobile Network Codes (MNC) for the international identification plan for public networks and subscriptions Note from TSB 1. A centralized List of Mobile Network Codes (MNC) for the international identification plan for public networks and subscriptions has been created within TSB. 2. This List of Mobile Network Codes (MNC) is published as an annex to ITU Operational Bulletin No. 1056 of 15.VII.2014. Administrations are requested to verify the information in this List and to inform ITU on any modifications that they wish to make. The notification form can be found on the ITU website at www.itu.int/itu-t/inr/forms/mnc.html . 3. This List will be updated by numbered series of amendments published in the ITU Operational Bulletin. Furthermore, the information contained in this Annex is also available on the ITU website at www.itu.int/itu-t/bulletin/annex.html . 4. Please address any comments or suggestions concerning this List to the Director of TSB: International Telecommunication Union (ITU) Director of TSB Tel: +41 22 730 5211 Fax: +41 22 730 5853 E-mail: [email protected] 5. The designations employed and the presentation of material in this List do not imply the expression of any opinion whatsoever on the part of ITU concerning the legal status of any country or geographical area, or of its authorities.
    [Show full text]
  • Download Impact-Of-Google-Guest-Rcs
    Communicating Data Analyst Insight Report The impact of Google Guest on RCS adoption: Europe Published 3Q 2019 ANALYST INSIGHT REPORT: THE IMPACT OF GOOGLE GUEST ON RCS ADOPTION: EUROPE 1 mobilesquared.co.uk Introduction Mobilesquared Analyst Insight Reports are For now, mobile operators remain the published on a quarterly basis providing dominant force when it comes to business an in-depth exploration of one key topic messaging, with A2P SMS accounting influencing the RCS/RBM ecosystem. for approximately 99.97% of all business messaging spend globally. In this the first A.I.R. we look at the impact Google Guest will have on the adoption In its simplest definition RCS is the of RCS. As our understanding is that evolution of SMS, but the deployment Google Guest will only be rolled out in of RCS platforms by mobile operators is Europe in 2019, we will take a deep dive considerably slower than anticipated, into the markets where Google Guest opening the door for a temporary solution has launched (France and the UK), and like Google Guest to kick-start the market. a broader overview across 17 other potential European markets. Google’s motivation for Google Guest is to get RCS working sooner rather than later, to overcome any burning fear that the market opportunity for RCS will expire and the OTT messaging platforms replicate their dominance in the A2P space as they have with P2P. RCS RBM ANALYST INSIGHT REPORT: THE IMPACT OF GOOGLE GUEST ON RCS ADOPTION: EUROPE 1 The Launch Google Guest launched in the UK and Google claims that when a mobile France in July – although was intended to operator launches its own RCS platform, launch in June.
    [Show full text]
  • View Annual Report
    1 summary data and general information >> 1 CONTENTS 14 report on operations 2 corporate boards 107 consolidated financial statements 3 letter from the chairman 169 financial statements telecom italia s.p.a. 4Selected econ. financ. data of T.I. Group 230 other information 6Key data of the B.U. of T.I. Group 7 Operating highlights of T.I. Group { CONTENTS Summary data and Contents 1 general information Corporate boards 2 Letter from the Chairman 3 Selected economic and financial data of Telecom Italia Group 4 Key data of the Business Units of Telecom Italia Group 6 Operating highlights of Telecom Italia Group 7 Shareholder information 8 Performance of the main stocks of Telecom Italia Group 10 Financial indicators 11 Organizational structure of Telecom Italia Group at 12/31/2001 12 Global operations at 12/31/2001 13 Report on Report on operations 14 operations Economic and financial review of Telecom Italia Group 19 Economic and financial review of the Business Units of Telecom Italia Group 34 Other relevant information about Telecom Italia Group 74 Economic and financial review of Telecom Italia S.p.A. 99 Consolidated Consolidated balance sheets 108 financial statements Consolidated statements of income 110 at December 31, 2001 Notes to consolidated financial statements 112 of Telecom Italia Indipendent Auditors’ report 167 Group Financial Balance sheets 170 statements at Statements of income 172 December 31, 2001 of Notes to financial statements 174 Telecom Italia S.p.A. Indipendent Auditors’ report 222 Statutory Auditors’ report 224 Other Information Proposed resolutions 230 Useful information 231 Annual report 2001 1 1 summary data and general information >> 1 CONTENTS 14 report on operations 2 corporate boards 107 consolidated financial statements 3 letter from the chairman 169 financial statements telecom italia s.p.a.
    [Show full text]