January 13th, 2021 East Japan Railway Co., Ltd.
Information on suspension of services inside Shinkansen and other limited express trains on conventional lines
We will suspend sales services inside Shinkansen cars and other limited express trains on conventional lines in order to prevent the spread of the novel coronavirus. Details on the suspension are as follows. We will notify customers when we resume the service.
１．Suspension period From January 16, 2021 (Sat) until the time being
２．Suspended services (1) Gran Class service in the Tohoku, Hokkaido, Joetsu, Hokuriku Shinkansen. ・ Gran Class sales will be canceled on all the trains starting from January 16, 2021 (Sat). ・ Beverage and snack services provided by attendants at Gran Class will be suspended on the following trains. 〇Tohoku and Hokkaido Shinkansen ・ Hayabusa（Section: Tokyo to Morioka, Shin-Aomori, and Shin-Hakodate-Hokuto） ・ Yamabiko（Section: Tokyo to Morioka） *There is no beverage and snack service on Hayabusa and Yamabiko in which the start and terminal station is Sendai. ○Hokuriku Shinkansen ・ Kagayaki（Section：Tokyo to Kanazawa） ・ Hakutaka（Section：Tokyo to Kanazawa） *To customers who already bought Gran Class tickets (January 16 to February 13) ・Gran Class (with beverage and snack service) Because we will suspend sales of the Gran Class, please change your ticket to Green Car ticket in advance. (The difference between Gran Class and Green Car will be reimbursed) ・Gran Class without beverage and snack service As the service content remains the same, only customers who have this ticket should use the reserved seat. (2)Sales inside Shinkansen, limited express trains on conventional lines, and Green Cars on regular trains. Sales in cars will be canceled on the following trains. 〇Shinkansen Hayabusa, Komachi, Tsubasa, Toki, Kagayaki, and Hakutaka 〇Limited express trains on conventional lines Saphir ODORIKO, Azusa, Kaiji, Hitachi, and Inaho 〇Trains on conventional lines Green Cars on regular trains (all sections) (3)Cafeteria on Saphir ODORIKO Cafeteria on the 4th car will be closed. *Please purchase food and drinks, etc. before boarding.