Mall of America Security

Ashly Helser, Special Operations Captain [email protected] Mall of America Security Department Holistic Security Approach

 Training  Patrol  Field Training Officer (FTO)  Bike  Parental Escort Policy (PEP)  Traffic  K-9  Behavior Detection  Dispatch  Intel analyst Each year MOA Officers spend over 4,500 hours working the 400 annual special events Proactive Security

Security Intelligence Law Enforcement

TERRORIST ATTACK

Pre‐Incident Cycle Response

Timeline

6 Months – 9 Years 10 Minutes - 72 Hours RAM Method

 Identifying Possible Aggressors Methods of Operation (AMOs)

 Focusing on Intentions vs. Means (only)

 Working “Clandestine” – Visibly Undercover

 Detecting and Engaging Suspicious Indicators based on Behavior

 Using Covert and Overt Elicitation Techniques

 Applying Security Interviewing Technique

 1,400 interviews annually

 90-91% Refuted

 8-9% Criminals

 <1% Originated cases with terrorism nexus Explosive Detection K9 Explosive Detection K9

 15 canine teams  Started in 2002  Handler takes the dog home after each shift  Respond to 4 - 6 calls per day / 1,700 annually  Support Behavior Detection  NORT & USPCA certified  Licensed to hold explosives  Peroxides through FBI  Train 5-6 hours a week Partnerships and Outreach

 Bloomington Police  Metro Transit Police  Federal Bureau Investigation (FBI)  Department of Homeland Security (DHS)  Transportation Security Administration (TSA)  Airport Police  Domestic Security Alliance Council (DSAC)  Hennepin County (CISA)  St. Paul Police Department  Police Department  State Law Enforcement (Bureau of Criminal Apprehension)  Join Analysis Center (MNJAC)  Federal Air Marshals  Community and Corporate Partnerships Questions? Ashly Helser [email protected] 952-883-8677 Dispatch Center

► Staffed 24/7

► Average over 100,000 calls for service annually

► Over 400 cameras that cover mall common areas (including exterior)

► Dispatch handles calls for all departments not only Security

 Dispatchers coordinate communication with supporting law enforcement agencies

 Dispatchers responsible for fire & alarm monitoring