Summer 2012

2 The future of Churchill Falls: What will happen in 2041?

4 New and temporary 212 Paying kindness forward employees are green across Newfoundland for safety and Labrador

162 Muskrat Falls: Building for the future in Newfoundland and Labrador Outlet - Summer 2012

1 Plugged In

2 Q&A with Ed Martin Safety

3 Safety

8 Environment

12 Business Excellence

18 People

21 Community 23 Highlights Environment

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Outlet is Nalcor Energy’s corporate magazine, published semi-annually by Corporate Communication & Shareholder Relations.

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Front Cover Nalcor employees working together to build wheelchair accessible picnic tables for the Easter Seals during Acts of Kindness Week. Read more on page 21.

Photo: Courtesy of Paul Daly Photography.

Nalcor Energy Plugged In – January to June 2012

• At the end of May 2012, Nalcor Energy saw 3,090 SWOPs (Safe Work Observation Program) entered in the database. • More than 170 employees from across the company attended the Safety Summit in Gander in May. • In June, Newfoundland and Labrador Hydro partnered with the Royal Newfoundland Constabulary to communicate through social media the dangers of distracted drivingSafety to drivers throughout Newfoundland and Labrador.

• Lower Churchill Project submitted the Environmental Impact Statement for the Labrador-Island Transmission Link to the federal and provincial governments and public review in April 2012. • Nalcor celebrated Environment Week from June 4 to 8 across the organization. Employees participated in a variety of environmental initiatives suchEnvironment as recycling, a company-wide photo contest and a variety of educational workshops.

• In late 2011, Hydro launched a new website, www.PowerYourKnowledge.com, to help educate the public about how electricity is generated and distributed in Newfoundland and Labrador. • In the spring, Nalcor Energy Oil and Gas invested in the second year of mapping Newfoundland and Labrador’s frontier offshoreBusiness regions to explore for new oil and gas resources , asExcellence part of the company’s exploration program.

• In May, Nalcor’s On the Spot employee recognition program reached 10,000 employee recognitions since the program’s launch in 2008 – achieving this demonstrates Nalcor employees’ commitment to living Nalcor’s values and reaching the company’s vision. • Employees made their voices heard throughPeople the 2012 Employee Engagement Survey. The survey, held over two weeks in May and June, will allow Nalcor to gauge how it compares with other Canadian companies, and refine plans to improve the employee experience. People

• In the spring, Nalcor Energy Churchill Falls donated a Jaws of Life device to the Mary’s Harbour Volunteer Fire Department. Three members of Churchill Falls’ Fire & Security also volunteered to provide them full training on the lifesaving device. • Many employees volunteered during the first half of 2012, with organizations like Ronald McDonald House Newfoundland and Labrador’s McHappy Day, JuniorCommunity Achievement Newfoundland and Labrador’s Economics for Success, SPCA, Kids Eat Smart, local fire departments and schools.

Outlet - Summer 2012 1 Q&A with Ed Martin

The future of Churchill Falls: What will happen in 2041?

While there’s a lot of discussion about the development of the lower Churchill River, the current and future operations of the upper Churchill Falls Generating Station is an important topic for Newfoundlanders and Labradorians. Ed Martin, Nalcor Energy’s President and CEO, discusses the future of one of the largest underground hydroelectric powerhouses in the world.

Who owns Churchill Falls? The Churchill Falls (Labrador) Corporation, or CF(L)Co, is 65.8 per cent owned by Nalcor’s subsidiary Newfoundland and Labrador Hydro, and 34.2 per cent by Hydro-Quebec.

How big is the plant and where does the power go? The generating station has a rated capacity of 5,428 megawatts – that’s almost seven Nalcor Energy President and CEO Ed Martin standing in front of 735kv lines in Churchill Falls. times larger than the proposed Muskrat Falls generating station. A significant Shareholders’ Agreement, that provided, that require Special Majority approval are portion of the electricity is sold to Hydro- among other things, that certain strategic the annual budget of CF(L)Co; entering Quebec through a long-term Power operating, financing and investing into, amending, or terminating Related Contract and this power is used by millions policies of the company be subject to Party and Material Contracts; and sale of of consumers throughout North America. joint approval of representatives of Hydro assets over a certain value. Under this contract there’s a provision for and Hydro-Quebec. 300 megawatts of recall power, which is The Special Majority requirement expires available for us to use in Labrador. CF(L)Co What’s the composition of the Board with the Shareholders’ Agreement in sells that power to Hydro, and Hydro uses of Directors? 2041. After that, a simple majority of the it to meet the needs of our customers in The CF(L)Co Board complement is a Board is all that will be required for any Labrador first and then sells any surplus maximum of eight members, of which six Board approval. energy into export markets. represent Hydro and two represent Hydro-Quebec. What will be the legacy of Churchill Falls When does the Power Contract expire? for Newfoundlanders and Labradorians? The Power Contract and the Shareholders’ How are Board decisions made? Last year, Churchill Falls celebrated 40 Agreements between CF(L)Co and Any decision of the Board requires the years of electricity generation. The facility Hydro-Quebec expire Aug. 31, 2041. majority of the Board. There are some is an asset that will have long-term value Upon expiration, both Hydro and Hydro- decisions of the Board that require a for this province. The commitment of the Quebec continue to own their respective Special Majority, as required under the team in Churchill Falls today continues to shares of CF(L)Co. CF(L)Co Shareholders’ Agreement. These be a focus on safety excellence, asset decisions require at least one Hydro- management and environmental What is the Shareholders’ Agreement? nominated director and one Hydro- stewardship. We are focused on ensuring Effective June 18, 1999, Hydro and Quebec-nominated director to vote in that the plant benefits the people of this Hydro-Quebec entered into a favour of the decision. Examples of items province long past 2041.

2 Nalcor Energy Safety

RNC Const. Michael Shea discusses the dangers of distracted driving in a recent video filmed to help educate drivers and provide tips about safe electronic device use. Using electronic devices safely at work and on the road

While electronic devices like assistants; handheld music and portable attributed to distracted driving, resulting cellphones, smartphones and computing and gaming devices like iPods, in 60 deaths and more than 2,300 injuries. tablets make our daily lives a e-readers and Nintendos; and vehicle- little more convenient, these devices mounted and portable GPS receivers as Nalcor also partnered with the Royal can also be distracting – and pose a electronic devices that can pose a safety Newfoundland Constabulary (RNC) to serious safety risk when used unsafely. risk through inappropriate use. share important messages about distracted driving due to electronic device To help ensure Nalcor Energy employees “These devices should not be used while use with the public. In June 2012, Nalcor use electronic devices safely, the company driving a vehicle or performing tasks and the RNC shared messages through recently introduced the Electronic Device deemed critical by the Work Methods Facebook and Twitter, and videos on Use Standard, which outlines how process, during tailboard discussions, YouTube, to help remind Newfoundlanders employees should use these devices while while reviewing work instruction and and Labradorians about the dangers of working and driving at Nalcor. methods, or working from a structure, distracted driving. bucket or terminal station,” said Hollohan. “These tools can actually be a benefit to “Following the standard is what’s going to “Driving distractions such as talking on a safety when used properly,” said John help us ensure that we’re using these cellphone and texting are serious safety Hollohan, Manager with Nalcor’s Safety devices safely and not putting ourselves concerns for the RNC,” said Const. Talia and Health Department. “Electronic or our co-workers at unnecessary risk.” Murphy. “These distractions are not only dangerous but illegal. The RNC is “These devices should not be used while driving a partnering with Nalcor in hopes of making vehicle or performing tasks deemed critical by the our roadways safer by reminding drivers of the importance of practising safe Work Methods proces.” John Hollohan driving behaviours.” devices can keep us connected in Drivers talking on a cellphone are four For more information on Nalcor’s emergency situations; however, when times more likely to be in a collision, while Electronic Device Use Standard, visit the used inappropriately at the worksite or those texting are 23 times more likely to Safety and Health page on the GRID, and while operating a vehicle or machinery, be in a collision. In Newfoundland and for more on Nalcor’s work with the RNC they’re very dangerous.” Labrador, talking on a cellphone or texting about distracted driving visit Facebook at while driving is against the law – and for www.facebook.com/NLHydro and The Standard sees cellphones – including good reason. In 2010, report the RCMP, YouTube at www.youtube.com/nlhydro. smartphones and personal digital there were more than 8,500 collisions

Outlet - Summer 2012 3 Safety

New employees and supervisor work together to fix equipment in Churchill Falls. New employees are recognized by their green hard hats. New and temporary employees are green for safety

All across Nalcor Energy, green is being the first to wear green hard hats. Although the target audience was initially the new colour of safety for new The New Worker Hard Hat program was new and temporary workers, many and temporary workers. Research expanded to the rest of the company in employees have taken the program to the outside the company shows new and the fall of 2011. next level. temporary workers have a higher risk of being involved in an accident. To help “The program was well received in “One thing I started doing myself with the address this, Nalcor introduced a new Churchill Falls by all levels of employees,” program is wearing a green hard hat out Corporate Safety Standard, New Worker says Boyd Bessey, Churchill Falls Safety in the field,” said Ron Tobin, Work Hard Hat Program, which sees new and Officer, Nalcor Energy. “We’ve seen a lot of Protection Specialist, Hydro. “Even though temporary employees gear up in green value in having the program here to help I have 16 years with the company, I see hard hats in the field. protect our employees.” myself as a new employee when I go to different areas within the company that I First discussed formally in Churchill Falls, Supervisors and experienced workers have not been to before, and I want to be the program is designed to protect new have been able to recognize new recognized as one. “ workers and keep them safe, as their green employees and offer their expertise hard hats make them easy to identify in and support where needed. The program Sarah Churchill, Corporate Safety Analyst, the workplace – outside of the orange or fosters for a work environment where Hydro, explained that in fall 2012, after the white hard hats worn by experienced employees are comfortable asking program has been in practice across the Nalcor employees. Green hard hats are questions and for assistance when faced company for a year, the Safety and worn by employees who have been with with a new challenge. Health Department will review the Churchill Falls for less than a year, have program and look for any opportunities to been employed for less than six months “The green hard hat identifies me as a grow and enhance the program. with other Nalcor lines of business, or are new worker and gives me the comfort to inexperienced in the environment they ask questions,” said Brad Smith, Graduate “So far, we’ve had a great reception from are working. Engineer, Electrical, who’s been employed employees to the program,” says Churchill. in Churchill Falls since November 2011. “Green hard hats have become an The program rolled out in Churchill Falls in “There’s a sense that everyone is being important piece to our journey to world early 2011 with summer co-op students mindful of keeping one another safe.” class safety.“

4 Nalcor Energy Safety and Wellness

Summit brings emotion, coaching and leadership to safety

Safety is ingrained in everything Glenda Barton, Chief Safety Officer with Nalcor Energy employees do every SaskPower, provided a keynote address, day. On May 14 and 15, 2012, about 170 sharing her company’s safety journey, with employees from across the company met messages similar to those shared across in Gander to talk about safety – and safety Nalcor companies every day. SaskPower’s only – at the sixth annual safety summit. safety journey itself has had its ups and downs, Barton explained. The summit saw speakers from across the company, including employees, “Safety excellence is complicated,” she union representatives and the leadership said. “It begins with leadership and then team. On the first afternoon of the cascades down throughout the company session, employees shared their safety by embracing leadership and embracing stories – including incidents and near safety. You need the right culture.” misses – and many of the stories hit home for attendees. Attendees also took time to have an open discussion on safety, talking about “It was emotional for many of us there how to communicate safely with one to hear those stories directly from the another, having the right tools available people involved,” said Sarah Churchill, to work safely and how employees at Safety Analyst, Hydro, who plays a large Nalcor can coach and discuss safety role in organizing the summit. “You with each other. Many attendees talked understand how close these incidents about having many of the tools and were to being more serious, and it opportunities to achieve best-in-class really hits home.” safety performance – it’s now about using the tools and keeping the Blake Barney, TRO Northern Line Worker, discussion going. Hydro, spoke at the summit about a recent incident in which hydraulic fluid hit “I’m thrilled with the progress we’ve his safety glasses while working and how made,” said Ed Martin, Nalcor’s thankful he was to be wearing his glasses President and CEO, closing the summit. – sharing a message about the criticality “Balancing celebration and being of proper personal protective equipment. cautious is a challenge. The last part of our journey can be the hardest: sustained Steve Mills, Line Worker in Churchill Falls, zero and zero.” shared a story about working in Wabash, where a distraction led to an incident at a substation. Mills said his co-workers and Photo, from top to bottom: John Hollohan, supervisors provided him a great deal of Sarah Churchill and Ron Tobin chat at the support after the incident and he learned start of the Safety Summit; Jim Haynes the risks distractions play on safety. addresses summit attendees; Jabez Lane “You’re the person to put your boots on and Ed Martin discuss safety; Glenda Barton, in the morning; make sure you’re the from SaskPower, shares her safety journey; one to take them off at the end of the and Liam McErlean and Paul Smith day,” said Mills. demonstrate safety coaching skills.

Outlet - Summer 2012 5 Safety and Wellness

Bringing ergonomics home for safety

While ergonomics in the workplace is a common wellness topic at Nalcor Energy, many people overlook how important ergonomics is at home.

“Ergonomics is important in the workplace, where you may do repetitive movements or one task for a long period of time, such as working at a computer,” says Kelly Pond, Registered Massage Therapist. “What’s important is to ensure you don’t continue doing the same thing you’re doing at work when you go home at the end of the day.”

Pond says the repetitive strain that is often the cause of ergonomic-related stress at home can be exacerbated by a slight movement.

“Often people will come to me and say Nalcor Energy Occupational Health and Wellness Coordinator Phil Young they hurt themselves when they picked demonstrates how to bring ergonomics home. up something like a pencil,” says Pond. “It’s not necessarily the action of picking up Co-ordinator, Hydro. Young suggests that • Get up from your computer often. Try the pencil, it’s because they’ve been when working at home or on the road, use taking regular stretch breaks at your repeatedly sitting at the computer all day the following techniques to ensure your workspace. and it finally catches up to them.” computer station is ergonomically sound: • Use a cordless keyboard and mouse. Cooking So what can someone who works on a • Have the monitor at eye level. Place For many the kitchen is the heart of their computer all day and then needs to go books under the laptop to raise it to home. People spend hours cooking and use their home computer do to protect eye-level. baking, for some as much time as at work. their ergonomic health? Or what can • Choose a working surface that allows: people do to stay safe after spending a - Feet to remain flat on floor (or footrest “We do many tasks in a kitchen, so there day lifting at work but then have to if necessary) are many ways we can apply ergonomics get home to pull that 20lb turkey out of - Knees to remain at 90 degrees to prevent unnecessary strain on our the oven? - Back to be supported by a chair bodies,” says Young. In the kitchen, he backrest (or pillow if necessary) recommends: Here are some ergonomic tips to - Elbows to remain at 90 degrees when • Keeping tools sharp. This will decrease use at home: operating a wireless keyboard the force and repetition required to - Monitor readability while maintaining cut foods, the contact stress of the Computer use a neutral spine handle in a hand, and the risk of cuts “Laptops are not designed to be used for • Consider lighting and glare in work and lacerations. long periods of time,” says Phil Young, areas (computer shears will minimize • Using a wet cloth under cutting boards Occupational Health and Wellness glare while maintaining natural light). to stabilize the board.

6 Nalcor Energy Safety and Wellness

• Avoid repetitive tasks by using electrical • Avoid the neck flexion associated with suffering from muscle strain and soft or mechanical utensils. lying with your head on an armrest. tissue damage. For more information on • Organize heavy and often-used items ergonomics check out the Ergonomics within easy standing reach. Following these simple ergonomical steps Resources section under Wellness Works • Use proper lifting techniques such as at home and at work will help reduce on the GRID. squatting for heavy objects or the golfer’s lift for very light objects as demonstrated by Young in the photo. • Ensure appliances are installed at the proper height (e.g., avoid reaching up high to get hot items out of the microwave).

Relaxing At the end of a busy day, who doesn’t want to relax by flopping on the couch and watching their favourite television shows? While relaxing on the couch may feel like the perfect recovery from a long work day, body position while resting may cause unnecessary strain. The ergonomically-correct When relaxing at home: “golfer’s pick up” position • Sit up - elevate your feet if desired, but demonstrated by Phil Young. stand up often and change your position.

Kids: get out your pencil crayons and think safety first

It’s time for family members of Nalcor Energy employees, ages five to 15 years old, to dust off their pencil crayons and submit their safety photos for the 2013 home safety calendar. Family members eligible to enter the contest are children, grandchildren, nieces, nephews and siblings.

“We’re looking for colour photos that demonstrate what we can do to live safer lives – at work and at play,” said Alex Collins, Communications Advisor, Nalcor, who manages the calendar. “I hope this year we can see some great photos of different activities and seasonal safety too – for occasions like back-to-school, summertime safety and winter recreation.”

There is a prize valued at $50 for those whose submission is selected by the judging committee for a month in the calendar. Submissions should use creativity to reflect safety practices at home, work, school or play, said Collins.

Remember when submitting an entry that the finished drawing should not be larger than 8.5” x 11”, be on a white sheet of paper and the drawing should be in landscape format (long edge of paper at top/bottom). The entry deadline is Aug. 24. Entry forms can be picked up in area offices, or found on the GRID.

Outlet - Summer 2012 7 Environment

The planned refurbishment and relocation of the distribution line currently located alongside the Tablelands in Gros Morne National Park involved consultation with Parks Canada to ensure the sensitive habitat in the area is protected. Respecting the environment and meeting a commitment to customers

The Tablelands in Western residents of Trout River, and Newfoundland important benefit of the project, as it Newfoundland are a significant and Labrador Hydro (Hydro) has worked will move the poles out of a sensitive geological feature in Gros Morne closely with Parks Canada to ensure work habitat area,” said Deering. “It will also National Park. “Thrust up from the done to upgrade the line respects the help to protect the view planes around Earth’s mantle many kilometres below the surrounding environment. the Tablelands.” surface, these otherworldly rocks helped scientists prove the theory of plate “We have a strong and positive existing The project is currently in final approvals tectonics and are a big part of the reason relationship with Parks Canada,” said Brent with Parks Canada, and construction is Gros Morne was designated a UNESCO Sellars, Hydro’s Ecologist responsible for expected to start in June. World Heritage site,” said Peter Deering, overseeing the environmental assessment Manager of Resource Conservation with for this project. “This project requires “Parks Canada will work with Hydro and Parks Canada. approval from Parks Canada before the contractor to ensure the project is proceeding but we also want to establish being carried out to meet specifications This area of the park draws thousands of mutual understanding and respect to outlined in the environmental assessment tourists, scientists and photographers address any of their concerns.” and environmental protection plan,” said every year and is home to hundreds of Deering. “This experience has been a very Newfoundlanders. In the midst of rich, Internal studies and consultation with positive one. Good lines of natural beauty, however, modern Parks Canada determined that relocating communication have been established amenities are required for today’s and reconstructing the line is more and this will continue as we work on other society. In the community of Trout River, economical than rebuilding the existing projects throughout the Park.” more than 300 customers receive power line and also addressed environmental from a distribution line that runs from the concerns. Deering explained that the Terry Gardiner, Manager, Hydro, terminal station in Glenburnie, the sensitive habitat of the Tablelands was Transmission and Distribution, echoed majority of which is located within the one of the biggest challenges associated Deering. “We’ve been very fortunate to boundary of Gros Morne National Park, with this project. have a good relationship with Parks near the Tablelands. The line now requires Canada. We’re in their backyard, and at extensive refurbishment to maintain safe “The fact that the line is being moved to the end of the day, it’s everyone’s national and reliable electrical service to the the opposite side of the road is a really park to enjoy.”

8 Nalcor Energy Environment

Jackie Wells discusses the transmission Environmental Impact Statement with members of the public at an open house in Forteau, Labrador. 2012: update on the Lower Churchill Project environmental assessment

For Nalcor Energy, the final and crucial stages of development. While a decision on the transmission EA is environmental assessment process After submitting 14 environmental pending, the generation project (Muskrat (EA) is a critical planning tool for component studies in 2011 and the Falls, Gull Island and transmission to the Lower Churchill Project. Before 2,500-page EIS in 2012, she hit the road Churchill Falls) received environmental construction begins on the Project, EA with her colleagues to host public open approval from both governments in approval is required by both the provincial houses throughout the province. March 2012. and federal government. “In the past when people asked specific Sometimes people think environmental For several years, the EA team for the environmental questions, the studies approval is just checking a box, but the Lower Churchill Project has been working were ongoing so we’d say ‘that generation EA approval was the result of through two provincially and federally information will be in the EIS,’” Wells more than five years of assessment, regulated EAs. For those employees, 2012 explains. “For this year’s open houses, including an environmental impact has been a busy and successful year. the EIS was complete, so we could statement, 166 information requests, answer those questions.” According to more than three decades of studies and Registered in January 2009, the Wells, the eventual transmission right- 45-days of public hearings. transmission EA for the Labrador-Island of-way, increased ease of access to Transmission Link reached a significant remote locations and business Peter Madden, EA Co-ordinator for the milestone in April 2012 when Nalcor opportunities were regular topics of generation project, has been heavily submitted the Environmental Impact discussion at the sessions. involved in the assessment. Even though Statement (EIS). The EIS is arguably the the Project has environmental approval, single most important document in the Now Wells and the EA team wait for the his work isn’t finished. EA process, as it predicts potential effects provincial and federal government to and suggests mitigation measures to respond to the EIS. Governments will “My focus has shifted to environmental enhance positive and reduce or avoid take public, aboriginal and regulatory management,” explains Madden. “I’m negative effects. comments into account and follow up responsible for tracking the progress of with Nalcor for more information if hundreds of commitments made Jackie Wells, who works on the Lower necessary before deciding whether throughout the EA and working with Churchill Project, led the EIS preparation the project should receive regulators on environmental permits for the transmission project through the environmental approval. for construction.”

Outlet - Summer 2012 9 Environment

Energy efficiency program helps takeCHARGE of energy use in isolated communities

Living in isolated communities can of Regulated Operations. Those 5,337 have its challenges. Newfoundland megawatt hours is more electricity used and Labrador Hydro understands the than Charlottetown, Labrador in a year. challenges its customers face in isolated communities and is doing their part to The program will kick off in June 2012 in conserve energy and save money. L’Anse au Loup and in communities along 41 “Hydro’s designing a program that fits the unique communities needs and energy use habits of its 42 communities will benefit served by diesel electricity systems.” Simone Browne from Hydro’s

This summer, Hydro will launch a three- the coast of Labrador, and continue in Isolated year energy-efficiency program to help isolated diesel communities in coastal Systems residential and commercial customers Newfoundland in 2013. in communities served by diesel Energy Efficiency electricity systems throughout the “Hydro’s designing a program that fits the Program province to save energy. unique needs and energy use habits of its 42 communities served by diesel “This $2.6-million program will increase electricity systems,” said Simone Browne, the awareness and availability of energy- Hydro’s Energy-Efficiency Manager. “To “Consumers want to save money and we efficient technologies in these help these customers save energy, they want to help them save by conserving communities, with the expectation of will be provided energy-efficient products energy,” said Browne. “We’re excited to reducing energy consumption over three such as compact fluorescent light bulbs offer a program that reaches both years by approximately eight per cent or (CFLs) and low-flow shower heads that businesses and homeowners with a wide 5,337 megawatt hours over three years,” will be directly installed in their home or range of opportunities to save.” said Jim Haynes, Hydro’s Vice-President business free of charge.” The takeCHARGE rebate programs will be Hydro has contracted Summerhill Group, promoted to increase participation in an external consultant that specializes in those programs within the isolated environmental consulting and program systems for those who qualify. design, to develop the program. Employment opportunities, including More information will be available on the training on direct installation of energy program on the takeCHARGE web site at reduction of efficient products, will be available to www.takechargenl.ca or Hydro approximately residents through the program. customers can call 1-888-737-1296. 8% or This program builds on the existing takeCHARGE program, which is a partnership between Hydro and 5,337 Newfoundland Power that helps raise megawatt hours awareness of using energy wisely, and encourages people to take action to over 3 years reduce their energy usage.

10 Nalcor Energy Environment

Nalcor releases 2011 Environmental Performance Report

As part of Nalcor Energy’s goal to be an environmental leader, the company has committed to preparing an annual performance report. This year, to coincide with Environment Week, Nalcor released its 12th Environmental Performance Report (EPR) in early June.

“The EPR provides an update to our stakeholders on our environmental activities,” said Rod Healey, Environmental Specialist, Hydro. “It highlights our environmental commitments, accomplishments, partnerships and energy conservation activities. The report also identifies areas of improvement to further our commitment to being an environmental leader.”

Healey explained that producing the EPR requires input from across Nalcor, and the success of the report depends heavily on who continue to advance our the contributions of individual environmental performance every day,” departments and lines of business. said Healey.

“It’s important to thank everyone for their “The company is dedicated to contribution to the report as well as those environmentally sound practices and

A few of the key environmental highlights of 2011 include:

· Nalcor Energy and Ed Martin were named as one of “Canada’s 2012 Clean50 and Rod Healy with 2011 Environmental Clean16” in recognition of the company’s environmental efforts. Performance Report open on his computer. · Churchill Falls completed 100% of Environmental Management System (EMS) good stewardship of our natural targets and milestones. resources as well as environmental · Continued development of an ISO 14001 compliant environmental management reporting,” said Ed Martin, Nalcor system at Menihek, Exploits Generation, Oil and Gas and Bull Arm Fabrication. President & CEO. “Over the last few years, · Hydro, through the takeCHARGE program, continued to raise homeowner we’ve continued to advance our awareness of energy efficiency technologies and energy efficiency overall with environmental performance, while the pilot of the Coupon Program and the second phase of the coastal Labrador maintaining the safe and reliable delivery Energy Efficiency Project in Mary’s Harbour and Nain. of energy. Our commitment to being an · Continued to implement a number of internal initiatives, such as the installation environmental leader helps ensure a of a Waste Heat Recovery System in the Nain Diesel Plant, to make Nalcor’s healthy and sustainable environment for facilities more energy efficient. future generations of Newfoundlanders and Labradorians.”

Outlet - Summer 2012 11 Business Excellence

Collaboration and expertise help manage emergency response in Black Tickle

After initially ensuring the safety of residents and the employee on-site, Hydro contacted Fire and Emergency Services Newfoundland and Labrador (FES-NL) for emergency response support.

“Early notification and continued exchange of information between Hydro and FES-NL was very beneficial and instrumental in getting contingency plans in place for this emergency,” said David McCormack, Director of Emergency Services, FES-NL. “An incident of this nature proves the value of emergency preparedness and planning among all stakeholders, including all levels of government and industry. The collective efforts of all stakeholders in this scenario to be proactive and to get involved early

On March 14, a fire started at Hydro’s diesel plant in Black Tickle, causing extensive damage in the situation made for a smooth to the plant and a two-day power outage to over 100 customers in the community. response to a difficult event.”

In a time of crisis, fire department, limited emergency David Budgell, Electrical Maintenance A, Newfoundlanders and services and given ice conditions in the Hydro, was one of the crew members Labradorians are known to harbour at the time, regular shipping from Happy Valley-Goose Bay who pitch in and take action. An early wasn’t available. travelled to Black Tickle to assist with morning fire at the diesel plant in Black repairs and power restoration. Chris Tickle on March 14, 2012, when about “The Diesel Plant Operator first-on-site Martin, DSR with Hydro at Paradise River 100 customers faced two cold days immediately took the proper precaution and volunteer Fire Chief for the without power, was no exception. The by ensuring all windows and doors community of Cartwright, travelled to fire put Newfoundland and Labrador were closed,” explained Rick Kennedy, Black Tickle with the crew to assess the Hydro’s emergency response plan in action, and saw Hydro personnel, the “The community was also very supportive. They provincial government and Canadian knew we were doing the best we could and I Coast Guard working together to respond to the emergency. didn’t hear any complaints. I think they were grateful we were there.” David Budgell Responding to a fire in an isolated community like Black Tickle presented Hydro’s Manager Transmission and fire and ensure it was safe for the crew to several challenges for Hydro and the Rural Operations for the Labrador enter the plant. community. Besides being a remote region. “The fire eventually burned community located on an island with itself out, but we were very concerned “When we first arrived, the plant was no road connection, Black Tickle has no when the fire was first reported.” still full of smoke and there was a lot of

12 Nalcor Energy Business Excellence

heat, so we had to wait several hours Hydro flew in the supplies we needed after arriving in Black Tickle before it to make repairs, as well as water and was safe to enter,” said Budgell. “We food. On one of the helicopter flights were certainly faced with challenges. from Happy Valley-Goose Bay which Even with some temporary lighting brought in supplies, they even sent us in powered by generators, it was cold, a pizza, which we thought was pretty dark, smoky and dirty in the plant. Many good of them. cables were melted together and there was damage to the engines and “The community was also very supportive. switchgear equipment. They knew we were doing the best we Crews unload the mobile generating could and I didn’t hear any complaints. I unit from the Ann Harvey unto the wharf Everyone on-site worked well together to think they were grateful we were there.” in the Black Tickle harbour. The mobile make sure we were being safe,” said Budgell said. unit was sent to St. John’s from Bishop’s Budgell. “We used all our safety tools – Falls, where it made the trip to L’Anse au safety talks, step back 5x5, and the work FES-NL also acknowledged support from Loup on the Larsen, then transferred to protection code. As a team, we made sure residents in Black Tickle. “Efforts by the the Ann Harvey to make the 120-km trek everyone was aware of site conditions or community to work together to ensure through ice to the harbour in Black Tickle. work procedures changed.” the basic needs of neighbours were met Hydro’s contingency plan for power “Currently this incident is still under investigation, restoration during the response to the fire at the Black Tickle plant but everyone involved has been very co-operative involved transporting the mobile and supportive.” Dennis O’Grady generator located in Bishop’s Falls into the community. The logistics of the location added a layer confirms how emergency response is best of complexity to this incident, particularly addressed at its foundation, the level of “We looked at all of our options for mobilizing resources and equipment. In the individual,” said McCormack. “FES-NL transporting the mobile unit and addition to Hydro’s own response, the encourages all residents to be ready for an determined that the best, quickest Canadian Coast Guard (CCG) assisted the emergency at all times.” and safest way was by ice breaker,” effort through the use of an ice breaker to said Tom Sheppard, Manger transport a backup mobile generator into Hydro initiated a TapRoot investigation Operation & Work Execution with the community. following the fire. “We’re using this Hydro, who was responsible for in-depth accident investigation tool to co-ordinating all logistics during the Kennedy said team effort played a key compile information on what may have emergency response. “Through role in ensuring a well-organized caused the fire and determine co-ordination efforts with the response. “The joint effort and co- recommendations for future Canadian Coast Guard (CCG) and Fire ordination between Hydro personnel in improvements in plant design and and Emergency Services NL (FES-NL), locations across the province, the emergency response,” said Dennis we were able to secure an ice breaker residents of Black Tickle, the local O’Grady, Safety and Environmental to make the trip to Black Tickle.” Development Committee, FES-NL and Co-ordinator with Hydro, who is leading the CCG was spectacular,” said Kennedy. the TapRoot investigation. “Currently this “Everyone jumped in to do what was “I send a big thank-you to everyone for incident is still under investigation, but needed to be done,” said Sheppard. their efforts and to the residents of Black everyone involved has been very co- “This incident was recognized as an Tickle for their support and patience operative and supportive.” emergency by FES-NL, allowing the during power restoration.” CCG to respond with the essential More information on getting your family resources that we needed to get Budgell explained that Hydro supported ready for an emergency can be found at backup power into the community the effort the best they could. “We were www.gov.nl.ca/fes, www.getprepared.ca in case it was needed.” in a very isolated community, but or HydroSafety.ca.

Outlet - Summer 2012 13 Business Excellence

engineers and share how they designed and constructed the bund wall.

“The Hydro civil engineering team was somewhat surprised that this type of work is being done at the GBS site, as it more closely resembles the type of work we do,” said Gerard Piercy, Manager, Civil Engineering. “It was really interesting to see that we are not the only ones doing this type of work, and it reaffirms that we are not too different in our thinking from the rest of the engineering and construction world.

“I was stuck by the intense effort put toward safety and security at the site, both To construct the bund wall at Bull Arm, trucks haul the aggregate to the appropriate at the construction activities at the bund locations and a bulldozer then places the rock into the water, paying special attention wall site and at the whole site in general,” to survey markers for positioning. said Piercy. “It’s obvious that there is a realization that large construction sites are Hydro’s civil engineering team inherently dangerous places that need unrelenting attention to safety to gain insights from Hebron Project successfully complete the work being done. It is, however, realized that safe team members completion of these activities is both necessary and achievable.” When thinking about building a Hydro’s civil engineers responsible for the Gravity-Based Structure (GBS) for design and construction of Hydro’s water Piercy was also struck by the pride in offshore oil development, many retaining structures (dams) recently had a sharing the technological achievements people likely picture mass concrete and chance to learn firsthand how the Hebron being made at the site and the success to steel structures. How that mass of concrete Project’s bund wall is designed and date in the construction of the bund wall and steel comes to sit in the middle of the ocean is complex. Construction of a GBS “I was impressed that the whole team was willing to involves the design and construction of a water-retaining structure, known as a bund share their complete story, from design to wall, of significant magnitude and implementation.” Gerard Piercy complexity. To build the Hebron GBS, the Hebron Project team has to build a bund constructed on a recent tour of Nalcor that will isolate the work site from Trinity wall in Bull Arm’s dry dock. The dry dock Energy’s Bull Arm site. Bay and keep the workforce safe during allows the construction of the GBS in a the construction of the GBS. controlled environment, and then when Hebron subcontractors Kiewit-Kvaerner it’s ready to be moved out into the deep Contractors (KKC) selected Hatch “I was impressed that the whole team water site, the dry dock is flooded. Engineering to design the bund wall. was willing to share their complete story, Building the bund wall is a complex from design to implementation,” said Piercy. It’s a challenging design to keep the dry project – taking many conditions, designs, “They’ve learned, and will continue to learn, dock dry, control the flooding, and then and materials into consideration – but the lessons from their experiences during this tow the GBS to the deep water site. companies took time from their busy project and were willing to share this with Several of Newfoundland and Labrador schedules to meet with Hydro’s civil the Hydro civil engineering team.”

14 Nalcor Energy Business Excellence

Newfoundland and Labrador delegates at the Offshore Technology Conference, held in Houston in May 2012.

Nalcor talks Oil and Gas around Ireland and Atlantic Canada work to understand North the world Atlantic petroleum geology

As Nalcor Energy’s role in the delegation, organized by the provincial In addition to attending international offshore oil and gas industry Department of Natural Resources. oil and gas conferences and trade continues to grow, so does our shows, the Nalcor Energy Oil and Gas presence as part of Newfoundland and “The province does a great job organizing team also dedicate their time to Labrador’s energy industry on an all the delegates from government and important technical workshops international stage. Nalcor’s Oil and Gas industry together to represent around the globe. Ian Atkinson, Chief employees attend national and Newfoundland and Labrador at these Geophysicist, Oil and Gas, is a driving international conferences with other events,” said Jim Keating, Vice President, force with the North Atlantic Petroleum representation from the province to talk Nalcor Energy Oil and Gas. “In fact, we had System Assessment (NAPSA), a group about Nalcor’s role in the offshore more than 250 delegates from the representing membership from industry and meet other industry players. province – a strong presence to indicate Ireland and Atlantic Canada with a how important our offshore industry is on purpose to foster research to lead to “We’re raising awareness about the work a global stage.” the establishment of funded scientific Nalcor Energy Oil and Gas is doing not projects to enhance our only outside of Canada, but even within Later this summer, some members of understanding of the petroleum our own region,” said Kim Petley, Office Nalcor’s Oil and Gas team will also attend geology of the North Atlantic basins. Manager for Oil and Gas, who organizes ONS in Stavanger, Norway. While not Nalcor’s involvement in these conferences. quite as large as OTC, ONS sees more The third annual Conjugate Margins “We want people to understand our role than 50,000 delegates from around the Conference, bringing together in Newfoundland and Labrador’s offshore, world and offers an opportunity for representatives of industry, academia, and also build relationships within the Nalcor to build its reputation around and others interested in the industry – at home and around the world.” the world. relationships between margin evolution and petroleum systems in Nalcor attends conferences like the “These conferences are important to our the Central and North Atlantic and Offshore Technology Conference (OTC) in future,” said Keating. “We’ll continue to adjacent basins, will be held in Ireland May, and Offshore North Sea (ONS) and participate and help raise awareness for and 2012, and will be hosted in Offshore Europe (OE) in the fall as part of Nalcor and our role in the province’s Newfoundland and Labrador in 2014. an overall Newfoundland and Labrador offshore industry around the world.”

Outlet - Summer 2012 15 Business Excellence

Muskrat Falls: Building for the future in Newfoundland and Labrador

The Muskrat Falls Project is a Newfoundland and Labrador project with many short-and long-term benefits for Newfoundlanders and Labradorians. With the construction and operation of the 824-megawatt hydroelectric project, located about 30 minutes outside Happy Valley-Goose Bay, central Labrador will experience enhanced employment and business opportunities, infrastructure improvements and a well-trained and qualified workforce.

With preliminary work on road construction underway at the Muskrat Falls site, Labrador is starting to see a small glimpse of the many benefits coming its Snow clearing began in late April 2012 on the access road to the Muskrat Falls site. way from the Project. “As the province’s energy corporation, the Muskrat Falls Project. During Nalcor Energy’s is committed to ensuring Nalcor is committed to building strong construction, about $450 million in income Newfoundlanders and Labradorians relationships with the people of the to business and labour will be earned by benefit significantly from the Lower province and securing long-term benefits Labradorians and Labrador-based Churchill Project. for future generations,” said Ed Martin, businesses, with the Project providing Nalcor’s President and CEO. “The more than $1.4 billion in income to labour development of Muskrat Falls and the and business throughout the province. Nalcor believes future development of Gull Island and the associated transmission lines offer Seeing the first of many local contracts partnerships with substantial employment, income and was Jack Courage, President of Shukapesh Newfoundland and taxation benefits to all Newfoundlanders Construction and JJ’s Trucking. His and Labradorians and the rest of Canada.” company was awarded the snow clearing Labrador’s residents, contract for the Muskrat Falls site access businesses and More than 7,500 person-years of direct, road. Courage says he is pleased to be the indirect, and induced employment will first company to begin construction work communities will go take place in Labrador during at the Muskrat Falls site. hand in hand construction; this is an average of 1,150 Labrador residents per year. When “The snow clearing contract was a small with the successful construction is complete, there will be but yet monumental contract for our about 80 full-time jobs required for company and the Muskrat Fall Project,” said development of the operations – and Labrador residents will Courage. “When people talk about benefits Muskrat Falls make up more than half of those. to local companies and their employees, this is what they are talking about. Local Project. Local businesses are also set to benefit companies and local employees completing from the construction and operation of the work going on in their backyards.”

16 Nalcor Energy Business Excellence

“This improved broadband infrastructure is excellent news for residents, institutions and communities throughout this region,” said Sheila Downer, Executive Director, SmartLabrador. “It will be a major enhancement for doing business in Labrador.”

With all major projects, all the workers gain years of work and training experience. Workers will gain valuable on-site work experience, which will prepare them for future work on one of With support from Nalcor, businesses in Happy Valley-Goose Bay the many current and potential industrial are getting connected to broadband Internet services. work sites around Labrador.

Sterling Peyton, President of the Labrador can already be seen around Happy A major highlight of ensuring that local North Chamber of Commerce, welcomed Valley-Goose Bay. The new airport terminal residents receive the training so that they the start of early work at the Muskrat Falls is nearing completion, the Trans-Labrador can take advantage of employment site. “As this preliminary work gets Highway is being paved more and more opportunities with the Project is the underway and further contracts are every year, and major broadband $30-million Labrador Aboriginal Training awarded, we look forward to the upgrades are starting this summer. Partnership (LATP) between Nalcor, preparation, advancement and provincial and federal governments and sanctioning of Muskrat Falls,” said Peyton. Improving broadband in Labrador Labrador’s three Aboriginal groups. Over the last two years, more than 330 Courage said he was also pleased to see In partnership with the provincial and Aboriginal people have graduated from Nalcor’s commitment to safety and the federal governments, Bell Aliant and programs in more than 30 different fields. environment at the site.

“Nalcor expects a high standard of safety and environmental protection. They were The connection of Labrador West to Happy very co-operative in ensuring that we take Valley-Goose Bay will serve 63 per cent of all precautions to ensure everyone goes home to their families at the end of the Labrador’s population day,” said Courage. He also offered up advice for future workers on the Muskrat Falls Project. SmartLabrador, Nalcor is investing Upon reflection of the program, the $8.3 million as part of a $24-million LATP stated in its final summary “If you aren’t prepared to ensure that you project to improve broadband services in report, “It has been a very busy and work safely and are environmentally central and western Labrador. exciting two years yet we feel there is friendly then you won’t last on this much more to accomplish. We have Project. Nalcor doesn’t just preach safety; “One of the many benefits that Labrador seen many benefits for Aboriginals they ensure it is everyone’s No. 1 priority.” will see from the Lower Churchill Project is here in Labrador, and beyond, that will the improvement in broadband services in last a lifetime.” When large projects like Muskrat Falls begin central and western Labrador,” said Gilbert to come to life, infrastructure improvements Bennett, Nalcor’s Vice-President, Lower The LATP has submitted a new proposal are required. In central Labrador there are Churchill Project. “This project will ensure for the continuation of funding, which many projects coming to life, including the that broadband services are provided to is still currently under review by the Muskrat Falls Project. These improvements two of Labrador’s largest populated regions.” federal government.

Outlet - Summer 2012 17 People

A dedicated volunteer since childhood looks to make her community a better place to live and work

waist down and lost part of his leg. He needed a custom–made vehicle to assist with mobility. To help offset the cost of the vehicle, the Bishop’s Falls Lions Club organized a walk-a-thon in the community. Hancock participated in the event and received tremendous support, collecting more than any other participant.

Since that time, the desire to help others has stayed with her. This year, she is particularly busy with the Children’s Wish Foundation, spearheading a fundraiser called Wishmaker Walk for Wishes, to be held in October. Hancock’s involvement with the Children’s Wish Foundation has been an important part of her life. “To have an opportunity to interview a family Darlene Hancock (left), Office Clerk in Bishop’s Falls, along with Hydro employees Susan going through a rough time with a child Norman and Kay Curtis volunteering with the Grand Falls-Windsor Canadian Cancer Society. who has a life-threatening illness and then see a wish come true and a smile on the Darlene Hancock embraces about,” says Hancock, Office Clerk with child’s face is extremely rewarding.” volunteerism and giving time and Hydro in Bishop’s Falls. energy to better her community. During her 30 years with Hydro, Hancock She acts when a need arises, volunteering An active member of the Children’s Wish has immersed herself in company with a number of activities through Foundation, the Salvation Army, School activities and initiatives to help her Newfoundland and Labrador Hydro, Parent’s Association, the Bishop’s Falls co-workers and community. Some of her along with organizations in the town of Board of Directors Centennial Committee involvements include organizing events Bishop’s Falls. and the Canadian Cancer Society, Hancock with the Hydro Social Club in Bishop’s says she enjoys getting out into the Falls, committee member for Nalcor’s Acts Some people volunteer because of an community, meeting new people and of Kindness Week, Wellness Co-ordinator emotional or personal attachment to an working with them on challenges that arise. for Hydro in Bishop’s Falls and volunteer during Nalcor’s Safety and Health Week. “Newfoundland and Labrador Hydro have been excellent to me as an employee, providing “Newfoundland and Labrador Hydro have been excellent to me as an employee, opportunities to give back to the community I live in providing opportunities to give back to to make it a better place for myself and others.” the community I live in to make it a better Darlene Hancock place for myself and others,” says Hancock, who hopes to extend her volunteer organization, but for Hancock, it stems Her enthusiasm for volunteering sparked efforts to other organizations once she from a passion to help others. “Some when she was 10 years old. At that time, a retires. Until then, she continues to be an people need help when going through a young man in her community was in a car inspiration to her co-workers and the difficult ordeal; reaching out is what it’s all accident and became paralyzed from the community of Bishop’s Falls.

18 Nalcor Energy People

Menihek Generation Manager strives to build co-operation and safety

Mentor, negotiator, facilitator and relationship-builder: these are just a few roles Glenn Winsor plays as the Manager of Menihek Generation.

More than 25 years of experience with Newfoundland and Labrador Hydro helped prepare Winsor to move into his current position, which meant taking a leadership role in refurbishing the 58-year-old Menihek Generating Station located in Labrador.

Hydro took over ownership of the Menihek Generating Station in 2007 from the Iron Ore Company of Canada (IOC). The company has entered into a 40-year power purchase agreement with Hydro-Quebec to supply electricity to its customers in the Multi-tasking is the name of the game for Manager of Menihek Generation, Glenn Winsor. Schefferville, Quebec region. Menihek was Co-worker Curtis Sturge, Plant Engineer - Menihek, snapped this photo of Glenn considered a non-core asset by IOC since managing two conversations at once. 1982, when its Schefferville mining operations were abandoned. Glenn spent Menihek assets under contract to Nalcor, Nalcor’s core values and instil them in the last six years working to bring the plant Hydro-Quebec who provides financial others. “I’m passionate about our up to Nalcor Energy’s standards – a role that support as the primary power purchaser, values, and in particular safety. All of Glenn explains is not a typical operating job. Tshiuetin Rail Transportation (TRT) who our team work to promote Nalcor’s way provide passenger and freight transport, of doing business, while at the same “An important role in my position is to and Nalcor’s Project Execution and Technical time respecting the workplace culture ensure the right work is being done at the Services department who help secure and organizational values of KESI and plant at the right time, which is an contractors and resources when required. Hydro-Quebec.” important principle of Nalcor’s asset management framework,” said Winsor. “Balancing expectations and respecting the “Considerable negotiations are required languages and cultures of all stakeholders involved is with all stakeholders involved in this operation to ensure funding, contractors, an important role in this position.” Glenn Winsor equipment and resources are secured to “Balancing expectations and respecting the Many challenges are associated with Winsor’s get the job done.” languages and cultures of all stakeholders job, but after a three-hour train ride into involved is an important role in this position,” the remote area where the Menihek plant As chair of the Menihek Operating said Winsor. “We’re committed to achieving is located, he reflects positively on his role. Committee, Winsor manages the the right balance to ensure the success of expectations of all stakeholders involved in Nalcor’s business model for Menihek.” “It’s very rewarding to look back over the the Menihek operation. These stakeholders past six years to see what’s been include Kawawachikamach Energy Services Through his interaction with different accomplished through the support and Inc. (KESI) who operate and maintain the stakeholders, Winsor is driven to live co-operation of all stakeholders,” said Winsor.

Outlet - Summer 2012 19 People

So, what can current employees or external candidates expect if they’re selected for an interview?

Questions for a Nalcor job interview are based on technical competence and behaviours. Candidates are asked to describe their skills related to the job they’ve applied for to ensure they are technically competent for the position. Behaviour-based questions focus on specific examples of situations where candidates exhibited certain behaviours based around Nalcor’s core values.

Mark Thorne and Melissa Fagan of the Human Resources Department “The ideal candidate also understands look at recruitment statistics. and is committed to our vision to build a strong economic future for Planning ahead for employee successive generations of Newfoundlanders and Labradorians,” recruitment and retention said Fagan. “They make it a two-way interview and ask us questions to ensure According to Labour Market and compensation. Plus, the development we’re the best fit for them.” and Career Information for of our employer brand has helped Newfoundland and Labrador, position us as an employer of choice – employee recruitment and retention has people want to be a part of an emerged as one of the primary organization that is making a difference challenges facing employers today. in the province. The organization says more than ever, 2011 employers need to develop and “Over the last five years we’ve seen a 209 implement effective human resource per cent increase in the number of 5329 strategies to find and keep the competitions,” said Thorne. “This is due employees they need to compete in primarily to the increase in retirements applications the global market place. and growth of the company, which has created new positions.” To ensure Nalcor Energy has the best Average of people in place who will achieve a best-in- Not only has the number of applications class safety culture, ensure the integrity of increased, the quality of applications has 18.6 its assets, protect the environment, grow improved as well. While applicants may be the business and foster communities, the strong technically, they also need to exhibit applications company has focused on creating a strong behaviours that are conducive to success. recruitment strategy and a positive and per competition engaging environment for employees. “We look for someone who is the best fit for the position and the team,” said “In 2008, we developed a recruitment and Melissa Fagan, Human Resources For more information on careers at Nalcor, retention strategy,” said Mark Thorne, Co-ordinator. “The best candidate will have visit www.nalcorenergy.com. Current Human Resources Specialist, Recruitment, a balance of technical competence and fit. employees can also find information on Nalcor. “We’re well positioned in the They may be technically strong, but if they the GRID under Departments, Human marketplace, offering competitive benefits can’t jell with the team, it won’t work.” Resources, Recruitment.

20 Nalcor Energy Community

Newfoundland and Labrador Hydro employees tour Ronald McDonald House and learn about volunteer activities with the organization during Acts of Kindness Week. Paying kindness forward across Newfoundland and Labrador

To coincide with National in their community and passing along Employees who gave or received an act of Volunteer Week, Nalcor Energy the card in hopes the receiver will do kindness shared their stories online at held its second annual Acts of the same. www.ouractsofkindness.ca. Kindness Week from April 16 to 20. The Week provides an opportunity for “With an increase in employee participation, employees to volunteer for organizations Acts of Kindness Week 2012 was able to reach more they are passionate about and demonstrates the company’s commitment non-profit and charitable organizations across the to giving back to the community. province.” Aimee Igloliorte

To kick-start Acts of Kindness Week 2012, “You never know how big of an impact a Throughout Acts of Kindness Week, Nalcor and Newfoundland and Labrador small act of kindness can have on another employees also volunteered at various Hydro launched a new initiative: Acts person’s day,” says Ann Brazil, Electrical non-profit and charitable organizations. of Kindness Week Cards, a campaign Policy Analyst, Nalcor Energy. “The Acts of Employees participated in volunteer that lasted until June 6. The idea is to Kindness Cards are a great idea as they are activities like school breakfast programs, pay it forward, with employees a physical reminder to pass on an act of personal care and seniors homes, performing random acts of kindness kindness to someone else.” women shelters, food banks, animal

Outlet - Summer 2012 21 Community

Hydro employees who volunteered to clean up the grounds at Bay d’Espoir Academy.

shelters, soup kitchens and health- related charities. 220 “This year over 200 employees employees 439 volunteered company wide,” said Aimee – 49 volunteer Igloliorte, Chair of the Acts of Kindness volunteer hours

Week Committee. “With an increase in 23% initiatives during employee participation, Acts of Kindness increase from the week. Week 2012 was able to reach more last year non-profit and charitable organizations across the province.”

Nalcor and Hydro employees volunteered for the following organizations during Acts of Kindness Week:

Bay d’Espoir Academy, Bay d’Espoir Jimmy Pratt Memorial Soup Kitchen, St. John’s Beagle Paws, St. John’s Kids Eat Smart, St. John’s, Torbay, Bishop’s Falls, Grand Falls-Windsor Boys & Girls Clubs of St. John’s, St. John’s K M Homes, St. Alban’s Canadian Red Cross, St. John’s Resource Centre for the Arts, St. John’s Children’s Wish Foundation, Bay Roberts Ronald McDonald House Newfoundland and Labrador, St. John’s Churchill Falls Lion’s Club, Churchill Falls School Lunch Program, St. John’s Easter Seals Newfoundland and Labrador, St. John’s Seniors Resource Centre, St. John’s Exploits Manor Personal Care Home, Bishop’s Falls Single Parents Association, St. John’s The Gathering Place, St. John’s The SPCA, St. John’s and Grand Falls-Windsor Greenwood Manor, Milltown VOCM Cares, St. John’s Iris Kirby House, St. John’s Young Adult Cancer Canada, Stephenville

22 Nalcor Energy Highlights

Twelve of the 15 Churchill Falls Shavers who participated in Shave for the Brave in support of Young Adults Cancer Canada. Young Adults Cancer Canada creates quite the buzz

Scissors and razors worked their employee participation has exceeded magic in Nalcor Energy offices $40,000, making this year’s Shave for the across the province for the Shave for Brave the most successful in its seven- John Flynn, Senior System Planning Engineer the Brave this spring. St. John’s, Holyrood year history.” with Newfoundland and Labrador Hydro, and Churchill Falls held their Shave Day gets his head shaved in St. John’s. on March 30, with Stephenville holding its YACC is a non-profit organization event April 20. Employee participation committed to helping young adults Hunter and Shaver. Chris rounded up took a number of forms, including diagnosed with cancer by providing others to participate in the event, volunteers known as Mane Mamas, information, support, skills and fundraised and has shaved his head. Chris Shavers and Head Hunters. opportunity through support and was prompted to help YACC after a visit educational programs. from Geoff Eaton, Founder and Executive Mane Mamas, Shavers and Head Director of Young Adults Canada. Hunters all raise funds for Young Adults “Over the past several years, Shave for Cancer Canada (YACC), but Shavers take the Brave has become a significant, “I was inspired by Geoff, who is a two- an extra step and pledge to shave off employee-driven event at Nalcor and time cancer survivor,” says Chris. “He their lovely locks as part of their Hydro,” said Aimee Igloliorte, came to Churchill Falls during Safety fundraising efforts. Communications Advisor, Nalcor Energy. Week a couple years ago and told us his story of how he dealt with cancer. “Thanks to Nalcor partnering with YACC, our Afterwards, I emailed Geoff and told him that I was interested in helping out. He organization will now be able to effectively reach emailed me back almost immediately more young adult cancer survivors in and took me up on my offer.” Newfoundland and Labrador.” Beth Cranston “Shave for the Brave is great organization “Thanks to Nalcor partnering with YACC, “Employees along with their families doing great work for young adults facing our organization will now be able to and friends have braved the razor at cancer,” said Igloliorte. “We’re hoping effectively reach more young adult cancer Nalcor offices.” even more of our employees get survivors in Newfoundland and Labrador involved next year.” and across Canada than ever before,” says Once again, Churchill Falls represented Beth Cranston, Director of Special Events & Nalcor well with 15 participants. The small To learn more about Shave for Initiatives with YACC. “The combined total town’s success is largely thanks to Chris the Brave and YACC, visit of Nalcor’s corporate donation and Kehoe, Line Worker, who acted as a Head www.shaveforthebrave.ca.

Outlet - Summer 2012 23 Highlights

Nalcor Energy 2012 Scholarship Program

Every year, Nalcor Energy and Newfoundland and Labrador Hydro support educational and academic achievements by providing scholarships to students who achieve academic excellence and are leaders and role models in their schools and communities. Scholarships are awarded annually to children of employees and retirees of Nalcor Energy companies who achieve high academic standing in high school and who demonstrate a commitment to volunteer in their communities. Up to 15 scholarships, valued at $1,000, are available to graduating Level III students enrolled in a full-time program of study at a post-secondary school to begin in September 2012. The deadline to submit an application is Aug. 17, 2012. Applications are available on the GRID or by contacting 709-570-5953 [email protected]

Retirees (October 2011 to May 2012)

NAME POSITION LOCATION YEAR STARTED Wayne Green Driver Ground Worker Bishop’s Falls 1995 Anthony Jones Building/ Transportation Supvervisor Hydro Place 1983 Joseph Merrigan Mobile Equipment Supervisor Churchill Falls 1972 Stanley Baikie Field Safety Officer Churchill Falls 1980 Jordan Curl Journeyperson Electrician Churchill Falls 1978 Kenneth Dalley Plant Operations Supervisor Churchill Falls 1975 Bernard Dalton Mechanical Maintenance A - Welder Holyrood 1993 Joan Dunphy Adminstrative Asstistant Hydro Place 1991 Keith Halfyard Accounting Clerk III Hydro Place 1980 Reginald Hurley Mobile Equipment Operator Churchill Falls 1977 Kenneth Lyall Manager Operations & Work Execution Happy Valley-Goose Bay 1978 Madonna Coish Adminstrative Asstistant Hydro Place 1997 Ronald Kent Planner - Thermal Generation Holyrood 1980 Aiden Wall Budget Analyst Hydro Place 1979 George Baggs Line Worker A Baie Verte 1985 David Hayes Terminal Maintenance A Stephenville 1988 Robert Stoyles Protection & Control Supervisor Whitbourne 1988 Claude Davis Distribution Services Supervisor Bishop’s Falls 1981 Robert Hobbs Electrician/Operator Hardwoods 1980 Edward King Electrical Maintenance A Bay d’Espoir 1998 Lawrence Marrie General Maintenance B Holyrood 1998 Harvey Payne Driver Ground Worker Cow Head 1975 Joseph Walsh Line Superintendent - TRO Central Bishop’s Falls 1982

24 Nalcor Energy Highlights

New Faces / New Places 2011-2012

November 2011 Chris Boyd, Graduate Trainee, Bay d’Espoir baron Snow, Issuing Authority, Churchill Falls Glenn Greene, Mobile Equipment Operator, Churchill Falls edward Gallant, Instrumentation Technologist, Holyrood Jessica Linehan, Graduate Trainee, Hydro Place * Jamie Morgan, Architectural Analyst, Hydro Place maria Veitch, Transmission Engineer, Hydro Place * amanda Frost, Project Manager, Hydro Place martin Luther, Station Operator, Churchill Falls * Gordon Simmons, Power Systems Operator Apprentice, Churchill Falls David Royle, Mechanical Engineer, Hydro Place * Glenn O’Brien, Distribution Technologist, Happy Valley-Goose Bay David Philpott, Electrical Maintenance A, Holyrood * April 2012 Tyrone Card, Water Resources Technologist, Churchill Falls * Peter Curtis, Mechnical Maintenance A - Millwright, Stephenville michael Conway, Assistant Divisional Controller, Hydro Place * Nigel Haines, Hydro Plant Operator - Remote, Star Lake richard Kennedy, Manager TRO Labrador, Happy Valley-Goose Bay * Gordon Hillier, Hydro Plant Operator, Star Lake Kerwin Wellon, Human Resources Assistant, Hydro Place * David Jarvis, Instrumentation Supervisor, Holyrood Duane Warren, Electrical Maintenance A, Holyrood * Gerald Kennedy, General Maintenance B, Star Lake December 2011 rick Saunders, Stores Worker, Bay d’Espoir Matthew Carter, Planning Engineer, Hydro Place Jabez Lane, Electrician/Operator, Hardwoods Kelly Layden, Electrical Engineer, Hydro Place Jeff Slaney, Office Services/Stock Clerk, Hydro Place rodney Morgan, Distribution Technologist, Port Saunders russell White, Shift Supervisor - Energy Control Centre, Hydro Place Sabrina Morris, Human Resources Advisor, Churchill Falls roland Andrews, General Maintenance Supervisor, Churchill Falls Gary Thorne, Terminal Maintenance A, Whitbourne Kent Barron, Line Worker A, Burgeo * Cathy Ghaney, Administrative Assistant, Hydro Place Chris O’Driscoll, Superintendent, Operations & Work Executation - * rodney Lewis, Rates & Financial Planning Analyst, Hydro Place Transmission & Distribution, Bishop’s Falls * Lee Downer, Equipment Engineer, Bishop’s Falls Terry O’Neill, Distribution Services Supervisor, Bishop’s Falls Denise Snow, Materials Control Clerk, Bishop’s Falls January 2012 * Gerald Lamb, Helicopter Pilot, Churchill Falls Mark Best, Mechanical Engineer, Hydro Place * andrew Neil, Thermal Plant Operator, Holyrood albert Boyle, Program Manager, Exploits * Chesley Temple, Thermal Plant Operator, Holyrood Nicholas Gale, Supervisor, Hydro Place Operations & Transportation, * Phil Jewer, Protection & Control Engineer, Hydro Place Hydro Place * mike White, Geoscience Technologist, Hydro Place John Noble, Electrical Designer, Hydro Place * Jill Henderson, Mechanical Engineer, Hydro Place Jonathan Whelan, Protection & Control Engineer, Hydro Place * Deric Cameron, Geophysicist, Hydro Place Walter Organ, Hydro Plant Operator - Remote, Bay d’Espoir * Joanne Callahan, Human Resources Specialist - Talent Management, Tim Slaney, Technologist, Whitbourne Hydro Place Sean Mullowney, Electrical Engineer, Hydro Place Trudy Sooley, Office Clerk, Bay d’Espoir May 2012 Kenneth Sparkes, Environmental Engineer, Hydro Place Craig Sceviour, Electrical Maintenance A, Bishop’s Falls * Md. Jakiul Hassan, Plant Engineer Long-Term Asset Planning, Norbert Benoit, Technical/Electrical Maintenance Supervisor B, Bay d’Espoir Plant Bay d’Espoir * Somkene Mbakwe, Plant Engineer Long-Term Asset Planning, Kirk Davis, Stores Worker, Bishop’s Falls Bay d’Espoir Todd Dominie, Electrical Maintenance A, Bay d’Espoir * Philip Winsor, Plant Engineer Long-Term Asset Planning, Bay d’Espoir Leon Elliott, Line Supervisor Happy Valley, Happy Valley-Goose Bay * alex Guilbeault, Electrical Design Engineer, Hydro Place eric Lilly, Mechnical Maintenance A - Millwright, Bay d’Espoir Timothy Manning, Project Lead Ramea, Hydro Place February 2012 * James Carter, Geologist, Hydro Place Robert Coish, Systems Operations Engineer, Hydro Place * brian Barnes, Communication Engineer, Hydro Place Wallace Meade, Hydro Plant Operator, Bay d’Espoir * yusuf Babatunde, Reservoir Engineer, Hydro Place * Derrick Saunders, Surveyor, Hydro Place * Todd Embryk, Station Operator, Churchill Falls * Philip Young, Wellness Co-ordinator, Hydro Place * Chad Evans, Environmental Specialist, Hydro Place michelle Edmunds, Human Resources/Labour Relations Advisor, March 2012 * Hydro Place Jason Dean, Supervisor Energy Control Centre, Hydro Place Stephen Whelan, Petroleum Engineering Technologist, Hydro Place anthony O’Brien, Manager Operations & Work Execution, * ashley Reid, Electrical Design Engineer, Hydro Place Happy Valley-Goose Bay *

* New employee

Outlet - Summer 2012 25 Community Investments

Community Investment at a Glance 2012

Employees donated over About 24% of Nalcor and Hydro employees participated supported about $63,000 in the Employee 230 to charitable organizations Volunteerism Program (supported by Nalcor and Hydro’s Employee organizations Matching and Volunteer Contribution Programs)

January to May 2012

Nalcor’s Community Investment Budget Hydro’s Community Investment Budget Expenditure by Focus Area Expenditure by Focus Area

2% 2% 14% 14%

53%

30% 84%

Arts & Culture Education & Youth Safety & Health Environment Environment Community Community

Hydro Place, 500 Columbus Drive, P. O. Box 12800 St. John’s, NL A1B OC9 (709) 737-1440 nalcorenergy.com

Outlet - Summer 2012