ANNUAL REPORT 2016 5 Appreciate Precisely How the Technology We at Nord Pool I Am Glad to Be Able to Say, Proposition
20 ANNUAL 16 REPORT Efficient, Simple, Secure “Ours is a journey of continuous improvement, centred on our customers.” Mikael Lundin, CEO, Nord Pool Bold decisions – Key facts real results 5 2016 Highlights 7 and figures 8 Widening access – Where we operate 11 accelerating growth 13 Where every Directors’ and customer is king 17 Financial reports 20 “Our customers, regardless of their size or where they trade from, are now enjoying a trading experience with Nord Pool that is more efficient, simple and secure.” Mikael Lundin, CEO 4 NORD POOL Bold decisions – real results Several years ago now, as Chief Delivering for customers As result, what our customers have seen Executive of Europe’s leading I was delighted that we were able to end the from us in recent times has been new power market, I took a conscious year with customer satisfaction feedback day-ahead, intraday and clearing systems, which provided scores that are among the with a deliberately unified, Nord Pool ‘feel’. decision to make a reappraisal best that I have ever seen in my time at of Nord Pool’s approach to Nord Pool. I believe that success with our Continuous improvement technology – and, in connection customers is a direct reflection of the fact To say that our programme of technological to that, a major investment that they are reaping the benefits of our improvements has ‘peaked’ or ‘culminated’ of capital, time, resource and earlier decision to invest in IT. would be to fundamentally misunderstand what Nord Pool has set out to do. Ours is a expertise in our technological There is no hiding the fact that, just a few journey of continuous improvement of our short years ago, our customers were telling abilities – an absolute priority.
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