MyCiTi Integrated Rapid Transit System it is not just about the bus

BACKGROUND Graeme Greenwood Pr Eng, C Eng Th e City of has entered an exciting era of public Principal Project Manager transport. Not only has it successfully launched a Transport AECOM (Pty) Ltd Authority, known as Transport for Cape Town (TCT), but its [email protected] fl agship project, the Cape Town MyCiTi Integrated Rapid Transit (IRT) System, is growing from strength to strength. Th e MyCiTi bus service is a component of the bigger IRT Andrew Bulman System which brings together all modes of transport, including Sector Unit Manager rail, bus, taxis and non-motorised transport (NMT) in a coor- Traffic & Transportation: GIBB (Pty) Ltd dinated fashion. It was launched as a pilot project in May 2010 [email protected] for the 2010 FIFA World Cup to provide services such as the Civic Centre to Stadium shuttle service, the Airport to City ex- press service and the Inner City Gardens to Waterfront service Ronald Kingma for World Cup spectators and visitors. Th e system has grown Manager IRT Operations since then, and, supported by its ever increasing infrastructure Transport for Cape Town footprint, provides safe, effi cient, aff ordable and reliable public [email protected] transport services for the residents of Cape Town. Th e City is aiming to signifi cantly expand the services from the present provision of seven feeder and trunk routes by intro- THE SUM OF THE PARTS ducing an additional 31 feeder and trunk routes in the foresee- Transporting a passenger from A to B involves a system of able future (known as Phases 1a and 1b). A trunk route is classi- well-coordinated and integrated parts. Each of these parts fi ed as an arterial route on dedicated bus lanes, whereas a feeder play an important role in ensuring that passengers are able get route is a more penetrative route that operates in mixed traffi c in to their destination with the objective of ensuring they enjoy mainly suburban areas. the ride as well. A typical passenger experience will involve: Th e continuing success of the service is, however, not just ■ Th e Transport Information Centre (TIC) and communications about buses, but is dependent on a number of parts that con- teams who aim to give the passenger up-to-date information tribute equally to the success of the system. Th is article gives on bus schedules, route maps and interruptions to the service some insight into how all these parts contribute to ensuring that via telephone, web site and social media, etc. the buses are kept on the road and the passenger journey is kept ■ Th e directional and information signage at all stops, shelters as enjoyable and stress-free as possible. and stations.

Civil Engineering September 2013 31 ■ Th e infrastructure with its dedicated roadways and stations Th e system also relies on continual feedback from the general to ensure a quick and congestion-free journey to work and public to ensure that the highest standards are maintained. Th e school. TIC refers any serious or special issues directly to the City op- ■ Th e world-class Automatic Fare Collection (AFC) system to erational team to ensure that a personal touch is provided and to ensure ease of payment and access. ensure rectifi cations are put in place. ■ Th e operators who drive the buses and operate the stations. Graph 1 gives an indication of the number of calls and the ■ Th e low emission buses with wheelchair and bicycle access. type of feedback received from the public over the past year. It ■ Th e law enforcement offi cers who uphold passenger safety. clearly indicates the enthusiasm of the public by the number of Th ese key parts are described in more detail below. enquiries regarding when routes are coming to their area. Th e communications team has developed a brand everyone Transport Information Centre and Communications can relate to. Th e MyCiTi mascot, Marvin, is the product of a Th e TIC acts as the central point of contact for all public que- competition among passengers. He can be found mingling with ries. With one toll-free number (0800 65 64 63) passengers can the crowd at special events and has become an interactive show- access a wide range of information about MyCiTi and lodge piece for representing the brand. complaints or queries. Th ese include questions relating to how Th e Mobi Website is accessible from all forms of mobile the myconnect (AFC) card works, bus departure / arrival times, phones and provides the passenger with ‘live’ real-time informa- future routes, lost property and fare enquiries. tion on bus departure times per route for every stop. On smart-

Transport InformaƟon Centre IRT StaƟsƟcs July 2012 - June 2013

1 200

1 000

800

600

400

200

0 ī ng ons Ɵ Ɵ route ng late ng ī Sta Bus hire Ɵ Smoking Marke Cycle lanes ng o ng General info Compliments Ɵ Lost property Lost Failure to stop Fare enquiries Fare Overcrowding on / Roadworks on / Electronic gates Failure to arrive Route enquiriesRoute Ɵ New stop request stop New Bus opera Accident / Incident / Accident Safety and security behaviour - Driver myconnect queries myconnect Timetable enquiries Timetable New servicerequest New ī Extra servicerequest Extra ng ahead of schedule of ahead ng on / Announcementson / Route change change Route request on of property - propertyon of Buses Ɵ Ɵ Bus opera Sta Ɵ Reckless driving: Signals on of property - propertyon of Request for Request employment behaviour - Facility sta Bus stop removalstop request Bus Construc Ɵ Reckless driving: Speeding ī Other vehicles in bus lanes bus in vehicles Other Depar Sta Condi Reckless driving: Cellphone use Condi No Informa

Graph 1: Transport Information Centre IRT Statistics, July 2012 – June 2013

32 September 2013 Civil Engineering phones the mobi site (mycitibus.mobi) can be used, and on older phones the site can be accessed via the SMS code *120*1040#. All times refl ected include any delays experienced on the route, which are also indicated on the electronic Passenger Information Displays (PIDs) in all of the stations. In addition to these options, QR codes are incorporated into all passenger information posters at stops. Th is enables smart- phone users to scan and obtain quick and easy access to MyCiTi information pertaining to that particular stop. A dedicated and fully interactive website (www..org.za) has recently been launched, which provides a wide range of in- formation, including a trip planner, route maps, timetables and information on fares, etc.

Signage For passengers who do not have access to the internet or smart- phones, passenger information signs at all stops and stations are an integral part of the system to keep passengers informed. Th e signage comprises static information signs, way-fi nding signs, electronic PIDs in stations and electronic destination displays (EDDs) on buses. A dedicated team of graphic designers and operational signage staff ensures that the information is updated continually.

Infrastructure The bulk of the investment in this service is in the infra- structure, which differentiates the MyCiTi system from other modes of transport. Reducing the cycle times of buses by

Typical cantilever bus stop

Civil Engineering September 2013 33 using appropriate infrastructure means fewer buses need to ■ Th e stops and closed stations with high-level boarding be procured, less kilometres need to be travelled, as well as through multiple doors enabling faster boarding and faster journey times for passengers. Some of these time savers alighting times. include: ■ Inductive loops at traffi c light intersections enabling pre- ■ Th e ‘red’ road, a dedicated concrete bus lane enabling the selection signal control to give the bus priority. buses to travel independently of mixed traffi c, especially sig- ■ Kassel kerbs that control the bus wheel movement when nifi cant in peak periods. docking, allowing for more accurate station alignment.

Access gates in the closed stations

Bus validator used at open feeder stops

Bicycle access onto a bus – note the level boarding and extended ramp for easy access

18 m articulated bus

34 September 2013 Civil Engineering ■ Cameras linked to the centrally located Transport Management Centre (TMC), enabling queues to be analysed inside the stations and bus requirements managed accordingly. ■ Pre-paid gate access with the AFC system using the Euro Mistro Visa (EMV) cards, reducing delays to bus departure times as bus drivers do not have to deal with money or tickets. Th e stations are managed by an independent contractor who tendered for the services and who operates them under a Service Level Agreement (SLA) with the City.

The Automatic Fare Collection (AFC) system Th e EMV or myconnect card has become synonymous with the MyCiTi system and has replaced the paper ticket system. Th is world-class payment system not only acts as a debit card, but enables quick ‘tapping on’ and ‘tapping off ’ while using the buses and stations. When the system commenced, a fl at fare was charged de- pending on what service the passenger used. On 3 August 2013 the distance-based fare structure was launched, which allows for more accurate fares linked to distance travelled, the charging of peak and off -peak fares and the option of buying cheaper bulk packages. Myconnect cards can be purchased and value added at MyCiTi stations or at selected retailers in the vicinity of the ser- vice. To date, approximately 125 000 cards have been sold.

Vehicle operating companies and station management services Th e City has partnered with taxi associations and bus companies who presently operate in the planned MyCiTi areas. Th ese as- sociations have formed companies who now operate the buses. Th ree companies presently operate the service – Golden Arrow Bus Services (GABS), Kidrogen and TransPeninsula Investments. Th ese companies have risen to the challenge of managing these new bus companies, providing the drivers, and technical and management staff necessary to keep the buses on the road.

The fl eet Th e MyCiTi fl eet presently consists of three vehicle types. Th e vehicle types are used according to the route or area in which they are operating which is infl uenced by the passenger demand, the terrain and the station/stop confi guration. At present the fl eet comprises 8 x 18 m, 44 x 12 m and 31 x 9 m buses. As the future routes and services roll out for Phase 1a, an additional 24 x 18 m, 24 x 12 m and 190 x 9 m vehicles are due to enter the service. All these buses are wheelchair- and bicycle- friendly. ■ 18 m articulated buses Th ese high-fl oor buses operate mainly on the dedicated bus ways. Th ey can accommodate up to 131 passengers (59 seated, 72 standing and two wheelchairs). ■ 12 m rigid buses Th ese high-fl oor buses also operate mainly on the dedicated bus ways and can accommodate up to 86 passengers (45 seated, 41 standing and one wheelchair). ■ 9 m buses Th ese buses are currently being assembled in Cape Town and have been operating on three of the feeder routes since March 2013. With low fl oors, they are designed to travel effi ciently in mixed traffi c and on the steep and narrow roads found in many areas of Cape Town. Th ese medium-sized buses can

Civil Engineering September 2013 35 accommodate up to 50 passengers (25 seated, 25 standing) blue in comparison to the extended afternoon peak as indi- and have a demarcated area for a wheelchair. Level boarding is cated in red. achieved via a retractable ramp. Th e recommended maximum standing density in South The current passenger occupancies on the trunk route from African is 4.5 standees per m2 of available standing area, which the Civic Centre to are indicated in Graph 2. The compares favourably to the European and USA standards of typical concentrated morning peak period can be noted in 4 pax/m2 and 5 pax/m2 respectively.

12 m rigid bus

9 m bus

Bus Occupancies for Buses DeparƟng from Civic Centre and Table View - Tuesday, April 2013 140

120 ArƟc Max PracƟcal Capacity = 110 pax

100

80 Rigid Max PracƟcal Capacity = 74 pax

60 Number of of passengers Number

40

20

0 05:00 05:50 06:20 06:36 06:48 07:00 07:12 07:24 07:36 07:48 08:00 08:12 08:24 08:40 08:56 09:20 09:45 10:20 11:00 12:00 12:45 13:25 14:00 14:25 15:00 15:25 15:45 16:03 16:19 16:30 16:43 16:54 17:07 17:18 17:31 17:42 17:55 18:05 18:19 18:30 18:43 18:55 19:18 19:55 20:30 20:55 21:30 22:00 Time Departure from Table View Departure from Civic Centre Graph 2: Occupancy of buses departing from the Civic Centre and Table View on a Tuesday, April 2013

36 September 2013 Civil Engineering The MyCiTi Volvo buses are currently specified for a sengers to exceed this density, which results in the practical maximum standing density of 4.2 pax/m2, but the present capacity (85% of legal capacity) of the buses rarely being ex- actual peak standing densities achieved on the trunk tend to ceeded, as is evident from Graph 2. be closer to 2.0 pax/m2. There is a general reluctance by pas- In order to keep the standing densities as high as possible in peaks, the current operational approach is to first fill the seated capacity of the peak buses and then allow those who MyCiTi Passenger journeys based on ticket sales are willing to stand for the journey to jump the queue. This (excluding airport and event services) improves the sustainability of the service whilst ensuring that 350 000 passengers are not deterred from using the system.

300 000 Law enforcement 250 000 Law enforcement officers are an integral part of the system in 200 000 order to ensure public safety and prevent fare evasion. These 150 000 full-time members on the ground are supported by the City’s Passengers per month 100 000 Strategic Surveillance Unit based in the TMC, who monitor 50 000 security cameras which cover the stations, stops, bus lanes

0 and the inside of the buses. In combination with ensuring passenger safety, the Jul-11 Jul-12 Oct-11 Oct-12 Apr-12 Apr-13 Jun-11 Jan-12 Jun-12 Jan-13 Jun-13 Mar-12 Mar-13 Feb-12 Feb-13 Nov-11 Dec-11 Nov-12 Dec-12 Aug-11 Sep-11 Aug-12 Sep-12 May-11 May-12 May-13 unit also records and fines any unauthorised vehicles ob- served on the CCTV cameras using the bus lanes, which Graph 3: MyCiTi passenger journeys based on ticket sales have resulted in a marked drop in misuse over the past (excluding airport and event services) year. In addition, the buses are fitted with ‘drive cam’

1 Cormorant 11 Cormorant Main Routes T01 Table View - Civic Centre Big Bay BIG BAY A01 Airport - Civic Centre - Waterfront Kleinbaai Area Routes Bokkombaai 101 Gardens - Civic Centre 95 Sandown Tryall F15 102 Salt River Rail - - Civic Centre F14 Big Bay - Table View - Parklands East 60 Sandown 87 Sunningdale 134 Sunningdale Perlemoen BLOUBERG F15 Parklands East - Table View - Blouberg Sands SANDS Marine Circle - Table View - Blouberg Sands 79 Sunningdale F16 4 Sandown East PARKLANDS EAST Shell 86 Sunningdale

Main StationStation Stop 83 Ringwood F14 59 Parklands Main Warwick Humewood 3 Sandown 12 Sandown 95 Sandown York 151 Gie

77 Sunningdale 35 Parklands Main Unless otherwise shown, buses travel F14 Elkanah House in both directions. 28 Parklands Main Ravenswood 131 Gie * Routes, stops and stop names are subject to change. Garden 13 Parklands Main Main 13 Parklands 13 Parklands Main Main 17 Parklands 17 Parklands Main 27 Parklands 33 Parklands Main Link 14.11.2012 75 Porterfield 2 Parklands Main 24 Parklands Main Parklands Main 99 Gie 78 Porterfield Seal 25 Porterfield 1 Parklands Main 28 Porterfield 32 Raats Chestnut 67 Gie 54 Gie F16 Merlot 10 Raats Main 10 Parklands Main 14 Parklands 39 Gie 52 Gie Marine Circle Table TABLE North View VIEW 17 Gie 30 Gie

1 Blaauwberg Arum 145 Blaauwberg 187 Blaauwberg 237 Blaauwberg

Sunset Beach 2 Blaauwberg 60 Blaauwberg 39 Blaauwberg Racecourse 164 Blaauwberg 188 Blaauwberg 210 Blaauwberg 203 Blaauwberg 236 Blaauwberg 257 Blaauwberg 260 Blaauwberg

Milnerton

Woodbridge

Lagoon Beach

Zoarvlei

WATERFRONT Vrystaat Waterfront Section Breakwater FORESHORE Neptune Convention Centre Convention Salt River Rail 102 Granger Bay Foreshore Paarden Eiland Spencer Woodstock Kent 101 Thibault Civic SALT RIVER GREEN POINT Square Centre T01 Upper Salt River Stadium Lower Loop Lower Long Lawly Adderley A01 Balfour

Mid Loop Mid Long Coronation West Coronation East Airport

Upper Roodebloem

Church Longmarket CPUT Darling The Castle Chester East Chester West Hanover Street Hanover Upper Mountain

Leeuwen Dorp T Upper Loop Upper Long

Michaelis 1 Government Ave GARDENS

Annandale Gardens Map 1: Initial MyCiTi routes

Civil Engineering September 2013 37 cameras which monitor the bus drivers to ensure that gers in May 2013 was as a result of the national bus strike. A gen- they behave in accordance with the code of conduct. eral seasonal trend is emerging as potential passengers choose to use their cars over the Cape Town winter months. MYCITI STATISTICS Table 1 indicates the present on-time buses against the set Since the launch in May 2010, approximately 7.2 million passenger schedules for the main trunk routes (T01/A01), the inner city journeys have been made on the MyCiTi rapid transit system. In feeder routes (F1/101/102) and the Table View feeder routes addition to daily commuter travel, it includes transport services (F14/F15/F16). Th ese results compare very favourably with the provided during the 2010 FIFA World Cup and subsequent events Transport for London (TfL) standard of 85% on-time buses. Th e held at the . results clearly indicate how the Table View feeder routes, which Th e number of passenger trips made on a monthly basis is do not have their own dedicated lanes, have lower schedule ad- shown in Graph 3. Th e sharp decrease in the number of passen- herence results as they operate in mixed traffi c.

Crown Enon Routes currently operating MAMRE Paradise PM Louw T01 Wood - Table View - Civic Centre - Waterfront PELLA

Silverstream 235 Goedverwacht A01 Airport - Civic Centre - Waterfront Mauritius Magnet 101 Gardens - Civic Centre Kehrwieder Kent 102 Salt River - Walmer Estate - Civic Centre 233 Hermes 215 Pella NorthPella Pella South Pella

213 West Beach - Table View - Sunningdale SAXONSEA Saxonsea Clinic Montreal Newlands Knysna

214 Big Bay - Table View - Parklands East Saxonsea Primary 236 Sherwood Clearwater Brutus 215 Sunningdale - Gie Road - Wood Charl Uys Montezuma SHERWOOD 216 North Sunningdale - Wood Drive - Wood Wesfleur Park Arion Human Kemp Narcissus Routes coming Edward T02 Atlantis - Table View - Civic Centre Lancaster Atlantis T03 Dunker Atlantis - Table View - Century City Parkview 101 - Gardens - Civic Centre Wesfleur Hospital Sampson Robinvale Hoff North 103 Reygersdal Flamingo Park Swawel - Gardens - Civic Centre Gothenburg

Pelikan Pertus Waldeck

Jacana 237

104 Losperds ATLANTIS - Waterfront - Civic Centre Raymond Riebeeckstrand 232 105 Sea Point - Fresnaye - Civic Centre Fiskaal ROBINVALE Hoff South Colebrook 106 Charel Uys Magnolia Waterfront Silo - CBD - (clockwise) Robben Bengal Alberto Gardenia Disa

107 Waterfront Silo - CBD - Camps Bay (anti-clockwise) Starling Atalanta Dahlia Bottlebrush Eco Village 108 - - Sea Point - Civic Centre 230 Starke Berzelia Saxonwold 109 Hout Bay - - Sea Point - Civic Centre 231 Charles Duminy Charel Uys South Witsand North 230 Duynefontein - Melkbosstrand Tom Henshilwood John Dreyer 231 Atlantis - Atlantis Industria East John Van Niekerk Melkbosstrand John Heyns 238 232 Atlantis - Avondale - Protea Park - Atlantis Industria West ATLANTIS Industrial Witsand South Charles Piers 233 Atlantis - Saxonsea Beach INDUSTRIA Atlantic Atlantic Waratah Neil Hare 234 Atlantis - Mamre Seaside Village CormorantBrittlestar WITSANDS Marine

Louwtjie Rothman 235 Atlantis - Pella Big Bay BIG BAY Charles Matthews Tryall 236 Atlantis - Sherwood Radar De Mist PARKLANDS 237 Oakland Hills Atlantis - Robinvale Kleinbaai EAST 238 Atlantis - Witsands Blouberg Sands SecondaryParklands

250 BLOUBERG Hospital Dunoon - Montague Gardens - Century City Waterville 215 Braselton Woodlands Wandsworth Bokkombaai SANDS Blaauwberg 251 Century City - Montague Gardens Gie North Nantucket Humewood Devonshire Hamptons Main NorthParklands Cabin Sandown - Civic Centre Perlemoen Usasaza Chippenham Site C - Civic Centre West Beach Wood North DUNOON Valderrama Dorchester Khayelitsha CBD - Civic Centre Shell Stirling Ravenswood Oakdale Garden Dunoon St Johns Wood St Johns Wood Link Hamstead Gie Central Seal Blouberg Rise Porterfield Parklands Main Station Stop Wood Central Earlswood 214 213 T03 T02 Parklands Main South Parklands College 216 Pinto Muscadel Killarney Viola Echim Gie South These routes are being rolled out in 2013 and Table TABLE VIEW Tritonia View Briza Merlot 250 2014. To find out if your route is now operating Bitten Potsdam call 0800 65 64 63 or visit www.myciti.org.za

T01 Refinery Grey * Routes, stops and stop names are subject to change. Dawn Esso Link Wood Popham Sunset Beach Montague Kunene Marconi Janssens Racecourse Turf Club Omuramba Bolt Drill Bosmansdam

T03 Phoenix Woodbridge CENTURY Century Gate CITY Estuaries Lagoon Beach Waterview Sandrift Zoarvlei Royal Ascot Waterford Waterfront North Vrystaat Canal Walk Breakwater Century City South Grand FORESHORE Section Canal Waterfront Silo 251 Convention Centre Convention Rail Salt River Granger Somerset Hospital Nobel Neptune Square Spencer 104 Foreshore Aquarium Paarden Eiland Kent SALT RIVER Granger Bay Marina Civic Upper Salt River Mouille Point Thibault Centre Century City Rail Amsterdam Woodstock Lawly Stadium Square Surrey T01 Balfour A01 GREEN POINT Lighthouse Lower Lower Long Airport Loop Adderley Hill Wigtown Upper Portswood Gallows Hill Alfred Riebeeck 102 Ellerslie CBD 105 Coronation West Coronation East Upper Roodebloem Rocklands Camberwell Mid Loop SEA POINT St Bedes Promenade Sea Point High Rhine Mid Long CPUT Strand

Station Groote Old Fire Church Longmarket Darling Lower

Skye Way Kerk London Firmont Ben Nevis High Level The Castle Buitenkant District Six Ravenscraig Zonnebloem

Albany Chester East Chester West Hanover Street Hanover Graaff’s Pool Sea Point Leeuwen Dorp Upper Mountain The Glen UPPER WOODSTOCK Boat Bay Woodlands Roeland Irwinton Upper Loop Upper Long Sea Point Pool Clarens Fresnaye Kei Apple FRESNAYE Cassel Tramway Michaelis Roodehek Lower Kloof Government Ave

Queens Beach Disandt Nazareth Gardenia

Ludwig’s Garden Gardens St James Koosani Belle Ombre VREDEHOEK Bantry Bay Riebeeck Van Lower Resevoir Annandale

Brevity Lane 107 Upper Buitenkant Wexford St Michaels Welgemeend Clifton GARDENS 103 101 Clifton 2nd Cotswold Upper Kloof Upper Orange Clifton 3rd Cove Maiden’s Argyle Quebec Woodford Atholl Comrie Dal Kloof Nek Clifton 4th CAMPS KHAYELITSHA Camps Bay Prime Exner

BAY Herzlia Rayden

Ravensteyn Way Molteno Montrose Whale Rock Ravensteyn Horak Highlands Fiskaal

Barley Bay Houghton Rontree Chas Booth

Bakoven Lower 106 Rontree Susan MITCHELLS

Koeël Bay Camps Bay PLAIN Oudekraal

LLANDUDNO Hector Pieterson

Llandudno Mount Rhodes Helgarda Valley T Ruyterplaats Imizamo Yethu Daphne HOUT BAY Lancaster Berg-en-Dal Earl Oxford 109 Lower Victoria Scott 1 Princess West Princess East Northshore Military Fishmarket 108 Hout Bay Atlantic Skipper 1.07.2013 Hangberg Oceana Map 2: Phase 1A MyCiTi routes

38 September 2013 Civil Engineering PROJECT STATUS ■ Constantly keeping communication channels open both Maps 1, 2 and 3 indicate the present and future roll-out plans internally to the operators and their employees, and to op- for MyCiTi. The first two maps show the pilot routes followed erational staff, AND to the public. by the full Phase 1a system map, while the third map indicates ■ Being able to empower people to do their jobs – operational the future planned roll-out phases. processes require quick decisions. ■ Having people capable of doing the job and defi ning their roles PROJECT TEAM and responsibilities within an ordered reporting structure. Since 2007 two departments within the City of Cape Town ■ Having efficient systems in place to enable constant moni- have been working on the implementation of the MyCiTi IRT toring for constant improvement. service. The Implementation Department is responsible for ■ Unwavering political support is essential. the planning, design and implementation of the infrastruc- ture; and planning of routes, timetables and bus requirements. The Operations Department is responsible for the day-to-day operation of the service and includes sections such as: ■ Business Management, who manages the finance models and complex negotiations with interested and affected par- ties, as well as setting up the contracts with all contracting parties ■ Industry Transition, who engages with the taxi associations who will be affected by the implementation of the services ■ Pure Operations, who deal with the timetables, bus opera- tions and maintenance on the ground ■ Control Centre, who manages the regulation of the buses and reports on the performance of the system ■ Information Management, who keeps the website and sig- nage, etc, updated.

CONCLUSION While the operational success of such a complex and im- portant operation is dependent on all the parts functioning together in an efficient manner, the whole of the parts relies on a few hard-learnt principles: ■ Operations are about relationships and being able to work as a team under ‘just in time’ circumstances. Map 3: Ultimate expansion of the MyCiTi system

Table 1 On-time buses against the set schedules % On-Time (2 min early to 5 min late vs timetable time) T1 Airport F1 F14 F15 F16 July to December 2011 Averages 87% 98% 90% 77% 64% 73% January to December 2012 Averages 89% 97% 92% 79% 86% 81% January 2013 Averages 91% 97% 90% 80% 87% 81% Febuary 2013 Averages 87% 93% 84% 79% 83% 77% T1 A01 Airport A01a 101 102 F14 F15 F16 March 2013 Averages 88% 90% 85% 84% 69% 83% 75% April 2013 Averages 83% 90% 76% 87% 68% 84% 79% May 2013 Averages 83% 87% 88% 88% 87% 76% 85% 76% June 2013 Averages 86% 95% 93% 84% 93% 79% 82% 81%

Civil Engineering September 2013 39