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Information and Faqs for Gulfstream OVERVIEW

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Information and Faqs for Gulfstream OVERVIEW Information and FAQs for Gulfstream OVERVIEW ............................................................................................................................................... 1 What is Healthy Rewards? .............................................................................................................................. 1 Am I eligible? ...................................................................................................................................................... 1 How do I enroll? ................................................................................................................................................. 2 NAVIGATING THE DASHBOARD ....................................................................................................... 3 What is the dashboard, and how do I use it? ........................................................................................... 3 Why does my dial read “0” even though I previously earned points? ............................................ 4 What is the Program Catalog? ....................................................................................................................... 4 How do I learn more about each available program? .......................................................................... 4 ACTIVITY TRACKING & TRACKING SERVICES ............................................................................. 4 How do I get my activity tracker and start tracking my progress? ................................................. 4 I purchased an activity tracker from the Jiff Store. When will it arrive? ...................................... 4 Which tracking devices are compatible with Jiff? ................................................................................. 5 How can I link my Garmin device or my Apple Watch as an activity tracker? ............................ 5 Do I have to use a tracking device, such as a Fitbit, or can I use a tracking app to participate? ......................................................................................................................................................... 5 If I’m accessing Healthy Rewards via the web rather than on a smartphone, which activity trackers are compatible? ................................................................................................................................ 5 How do I link my activity tracker? And what if I want to switch to a new tracker? .................. 6 Can I link more than one tracker to Healthy Rewards? ....................................................................... 6 My steps count doesn’t seem accurate. What can I do? ....................................................................... 6 How often do I need to sync to ensure my steps are tracked? .......................................................... 6 PROGRAMS AND POINTS..................................................................................................................... 7 Which programs can I complete to earn points? How can I earn in these programs? ............. 7 How many programs can I select? ............................................................................................................... 9 How do I return to the program after watching a video? ................................................................ 10 When do I get points for completing an action within a program? .............................................. 10 What if the points aren’t showing up? .................................................................................................... 10 REWARDS REDEMPTION .................................................................................................................. 11 How do I redeem my points for rewards? What rewards can I win? ........................................... 11 Rev. 2/13/17 Is there a limit to how many points I can redeem? ............................................................................ 11 Are my redeemed donations taxable? .................................................................................................... 11 Do points expire? ........................................................................................................................................... 11 JIFF STORE ............................................................................................................................................. 12 What is the Jiff Store? .................................................................................................................................... 12 Can I use points to buy items in the Jiff Store? ..................................................................................... 12 What is Jiff Store Credit? .............................................................................................................................. 12 What’s the difference between the Jiff Store and Rewards Center? ............................................ 12 NOTIFICATIONS ................................................................................................................................... 12 What are notifications? ................................................................................................................................ 12 Can I turn off notifications? ........................................................................................................................ 12 TECHNICAL ............................................................................................................................................ 13 How does Jiff know I’m a General Dynamics employee? .................................................................. 13 If I have a suffix in my name (e.g., Richard Smith, Jr), do I need to include it when entering my full name to register for Jiff? ............................................................................................................... 13 How do I access the Jiff app from my desktop? ................................................................................... 13 Which mobile devices are supported by Jiff? ....................................................................................... 13 Which web browsers are supported by Jiff? ......................................................................................... 13 If I’ve downloaded the app, can I still access the Jiff app from my computer? Will my data be in two places? ............................................................................................................................................. 14 How long will Jiff store my user history? ............................................................................................... 14 Why is Jiff telling me I am offline? ............................................................................................................ 14 Why am I having trouble watching videos? .......................................................................................... 14 PRIVACY POLICY .................................................................................................................................. 15 Will General Dynamics have access to my private health information? .................................... 15 Does my HR Manager have access to my information in the Healthy Rewards app? ............. 15 What personal information does Jiff have access to? ........................................................................ 15 Do I need to sign a consent form or HIPAA release to participate in Healthy Rewards? ...... 15 Who do I contact if I have concerns or questions related to the privacy of my data? ........... 15 Rev. 2/13/17 OVERVIEW What is Healthy Rewards? Healthy Rewards is your wellness incentive program. Healthy Rewards is powered by Jiff, and encourages healthy behaviors that YOU choose. Through the app and website, Jiff recommends wellness programs tailored to your goals, empowering you to manage your health and earn your wellness incentive all in a simple, mobile one-stop shop. • Discover fun, easy ways to earn points towards your annual wellness goals. Whether it’s taking 5,000+ steps per day, completing your health screenings or participating in the General Dynamics Healthy Partners programs, you’ll find lots of ways to earn points. • Healthy Rewards seamlessly integrates with most wearable activity trackers such as Fitbit, Garmin and Apple Watch, and with free smartphone apps. • Engage with colleagues through company-wide challenges. Your spouse can join, too! Healthy Rewards offers a customizable way for people to connect to their health goals — with rewards and fun along the way! Am I eligible? Beginning January 3, 2017, Gulfstream employees who completed their biometric screening by the required deadline, except those enrolled in Aetna International, are eligible to participate in Healthy Rewards. Please see PROGRAMS AND POINTS for more information. Your Jiff account will remain active for as long as you are an active employee of General Dynamics and not are enrolled in Aetna International. Healthy Rewards FAQs / Gulfstream 1 How do I enroll? Get started in 3 easy steps: Download the free 1 Jiff – Health Benefits app Don’t have a smartphone? Use the web version at https://app.jiff.com/ Activate your account Use the token “wellness” to activate your Jiff account, then enter your preferred email address and choose a password. 2 On the next screen, verify
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