ANNUAL REPORT

Pension Fund of the Russian Federation

Contents

Address by Russian Pension Fund Board Chairman 2

Events of the year 4 Digits of the year 6

About Russian Pension Fund 9

Management 10 Public services 16 Budget 26 Development of territorial infrastructure 30 Prevention of corruptive practices 33

Russian Pension Fund’s activity 35

Assignment and payment of pensions 36 Accumulation and repayment of pension savings 44 Account of pension and social security entitlements 52 State pension savings co-funding program 58 Maternity (family) capital program 60 Social benefi ts 62 Co-funding of social programs in Russian constituent territories 64 Awareness-raising activities 66 Appeal processing 71 International cooperation 73

Appendixes 77

Contacts of Russian Pension Fund divisions 78 Contacts of Russian Pension Fund 84

1 Annual Report 2017 Address by Russian Pension Fund Board Chairman

The number of online requests for choosing Fund’s IT complex has an applied nature, Address by Russian or changing the pension delivery method above all. The task of modern technologies is increased 210% (vs. 3.8 million people in to raise the accessibility and quality of public 2017). The number of online applications for services in the fi eld of pensions and social Pension Fund maternity capital certifi cates grew 150% (to security. 788,000 persons). Board Chairman A no less important area of our activity is The implementation of new technologies information campaigns, which raise the level enabled the start of two major federal infor- of pension and social security awareness, mation projects developed and operated by foster knowledge of pension-forming mech- the Russian Pension Fund: the Unifi ed State anisms, and involve citizens in the accumu- Social-Security Information System (USSSIS) lation of their pensions. All our eff orts taken and the Federal Register of Disabled Persons in this area have been fruitful. Independent (FRDP). The purpose of both systems is to sociological surveys prove that the level of he Russian Pension Fund has been fulfi lling The implementation of social programs is a key improve public services rendered to socially awareness of the pension-forming procedure its social obligations to the fullest extent task of the PFR. Maternity (family) capital remains vulnerable categories of citizens while rais- has been growing in Russia. According to the T In 2017, the PFR provided timely indexation a priority project of the Fund. Since 2007, we have ing the effi ciency of budget expenditures. VCIOM, the level of awareness has grown and payment of all types of pensions and social issued more than 8.3 million maternity capital cer- The launch of the USSSIS and the FRDP is from 40.8% in 2015 to 52.2% in 2017. As benefi ts to pensioners and benefi t holders. Insur- tifi cates and enabled more than 5 million certifi cate the result of active eff orts taken by the PFR many as 88% citizens know that their future ance pensions of over 31 million non-working pen- holders to spend over 2 trillion rubles in maternity in collaboration with major federal agencies pension depends on insurance contributions sioners were increased by 5.8%. August 2017 saw capital funds at their request. In 2017, the Fund and executive authorities in all Russian con- and pension points they score. the annual adjustment of insurance pensions of issued 727,200 maternity capital certifi cates and stituent territories. working pensioners. As a result, an average old-age paid 311.8 billion rubles under this program. Better Despite the advancement of new technolo- insurance pension reached 13,800 rubles in 2017. living conditions of families with two children or Being the largest high-tech social system in gies, the man will always be the cornerstone more remain the most popular way of using the the country, the PFR is contributing to the of the PFR system. Our interaction with cit- State pensions, including social pensions, were maternity capital funds (86.1% of all requests). The creation of the digital economy. Cloud tech- izens remains a priority development area. increased by 1.5% in April 2017 for 3.9 million pen- spending of maternity capital funds on children’s nologies, big data operation, and robotization According to independent opinion polls, sioners. Monthly social benefi ts of 15.4 million fed- education is also becoming popular (13.8%). have become a reality of the PFR automated 97.2% of citizens who contacted the PFR in eral benefi t holders grew 5.4% in February. As a re- information system, PFR AIS – 2. 2017 were satisfi ed with the quality of pub- sult, an average social pension reached 8,800 rubles In addition, the PFR has been actively co-funding lic service (96.3% in 2016). An average score in 2017. An average social benefi t of children with social programs in Russian constituent territories. We are set to further our system, which will stood at 4.86 points (compared to 4.82 in disabilities and persons with lifelong fi rst-degree In 2017, the Fund assigned over 1.03 billion rubles evolve into PFR AIS – 3, and use artifi cial 2016). The PFR has set a high bar of improv- disabilities stood at 13,200 rubles over the year. for building and renovating social facilities, forming intelligence, remote identifi cation, virtual ing these indicators in 2018. I am confi dent mobile social-service teams, and raising computer client services, and a unifi ed cyber-security that the streamlined work of Russian Pension In January 2017, more than 43.7 million pensioners awareness of pensioners in 84 regions of Russia. center. The groundwork was laid in 2017. Fund offi ces and each of our 108,800 em- received a lump-sum payment of 5,000 rubles. The However, the shi to the digital mode is ployees will be appreciated by citizens of our PFR assigned 221.7 billion rubles for those purpos- The reporting year passed under the auspices of not a goal in itself. The development of the country, for whose benefi t we are working. es. On the whole, the Pension Fund spent 8.1 trillion a broader range of public services provided by the rubles on pensions and social benefi ts in 2017. PFR online. Anton DROZDOV Over the reporting year, the PFR adjusted and in- On the order from the Russian president, the PFR creased insurance pensions of more than 4 million was due to provide over 70% of its services in persons with due account of «non-insured» periods. the electronic format by January 1, 2018. And we As a result, the Fund spent extra 30.7 billion rubles managed to do so! During the year 2017, the PFR on pensions. The PFR reduced the dependence of its received more than 46.7 million online requests for budget on federal budget transfers, nonetheless. public services, which exceeded 70.3% of the total number. Notably, the most popular services were The transfers, which help balance the mandatory related to the PFR’s principal functions, such as the pension insurance system, amounted to 932.7 bil- assignment and adjustment of pensions and the re- lion rubles or 5.7% less than in 2016. The trend will placement of one type of pension with another. accelerate next year: the transfer for the mandatory pension insurance system is due to reduce by 25.6% In 2017, online services were provided to 7.5 mil- year-on-year to 694 billion rubles in 2018. lion people or 420% more than the year before.

2 3 Annual Report 2017 Events of the year

JULY

Events of the year  Bill entitling children of unknown parents to state social pension signed

JANUARY  5,000-ruble lump-sum bonus paid to 43.7 mln pensioners AUGUST  Maternity capital program marks 10th anniversary  PFR provides online access to package of social services  Insurance pensions of 11.8 mln working pensioners raised  PFR begins trial run of virtual client service in several constituent territories of Russia  Trial run of services rendered to persons with disabilities on basis of data from FEBRUARY Federal Register of Disabled Persons begins

 Insurance pensions of 31.4 mln non-working pensioners raised 5.4 %  PFR launches online pension-adjustment service SEPTEMBER

 PFR opens educational website «Telling Schoolchildren about Pension», MARCH school.pfrf.ru  Internet ABC computer awareness program for pensioners updated and expanded  PFR launches online service for shi ing from one type of pension to another  Nursing home named a er Elizaveta Glinka renovated with PFR’s co-funding opens in Vladimir region  Most PFR online services become accessible to proxies  Russian Pension Fund establishes Public Council APRIL

 Insurance pensions of 31.4 mln non-working pensioners raised again to reach 5.8% total  State pensions of 3.9 million pensioners increased 1.5% OCTOBER  PFR launches smart-phone application for accessing public services  Million Russians have their pensions assigned via Pension Fund’s online services over year

MAY

 Voluntary pension contributions co-funded at the total amount of 5.5 bln rubles NOVEMBER  Assistance given to residents of fi re-stricken Republic of Buryatia and Irkutsk region  PFR launches online service to assign compensations for caring for disabled persons  PFR launches online service to assign federal social supplement to pensions

DECEMBER JUNE  PFR launches online service to issue SNILS copies  Eight millionth maternity capital certifi cate issued  PFR launches online service to suspend or resume payment of insurance pension  Assisted living residence co-funded by PFR opens in Ulyanovsk region  PFR’s Pension Calculator added to Public Services Portal

4 5 Annual Report 2017 Digits of the year

Digits of the year Data as of December 31, 2017 Pension system participants Pension savings

Persons insured Pensioners 43,5 mln  Number of persons in mandatory pension accumulating pension insurance system 153,8 mln  – Insurance savings 76,7 mln  – With private pension recipients 39,8 mln  management companies 0,4 mln  Insuring parties – With the state-run in mandatory pension – State pension management company – With private insurance system 9,3 mln  recipients 3,7 mln  Vnesheconombank 42,0 mln  pension funds 34,3 mln 

– Employers 5,3 mln  – Recipients of pension saving funds 1,1 mln  – Self-employed insuring parties 4,0 mln  Pension savings co-funding program Average pensions Pension savings Average contribution co-funding program by pension savings Insurance pension 13 306  Social pension of children participants 2,6 mln co-funding program with disabilities and persons participants in 2017 8,1 thousand  Old-age with lifelong disabilities 11 250  Contributions of pension insurance pension 13 762  co-funding program State co-funding Subsistence minimum participants in 2017 5,3 bln  of program Funded pension 866  of Russian pensioners 8 540  participants in 2017 5,1 bln 

Term withdrawal Fixed payment of pension savings 1 277  within insurance pension (total) 4 805  Lump-sum withdrawal of pension savings 3 935  Average federal social Pension raise supplement to pension 1 938  Social pension 8 797  Indexation of insurance pensions 5,8 Return on pension savings’ investment in overall Indexation of state pensions 1,5 portfolio of private management companies 10,8 Return on pension savings’ Maternity (family) capital program investment via expanded Indexation of monthly Vnesheconombank portfolio 8,8 social benefi t (MSB) 5,4 Amount of maternity capital 453 026  Return on pension Infl ation in 2017 2,5 Number of issued maternity capital certifi cates 8,3 mln  savings’ investment via Vnesheconombank’s Infl ation in 2016 5,4 Number of families, which fully spent maternity capital 4,9 mln  government bond portfolio 11,2

6 7 Annual Report 2017

Digits of the year Social benefi ts

Recipients of monthly Recipients of compensations social benefi t (MSB) 15,4 mln  for caring for disabled children 0,5 mln  Recipients of monthly benefi t supplement (MBS) 0,5 mln  Recipients of compensations for pensioners living Recipients of compensations in the North 0,2 mln for caring for disabled persons 1,9 mln 

Russian Pension Fund budget

PFR budget PFR’s pension revenue 8 260,1 bln  expenditures 7 167,2 bln 

PFR budget PFR’s social benefi t expenditures 8 319,5 bln  expenditures 488,0 bln 

Mandatory pension PFR’s maternity insurance capital expenditures 311,8 bln  contributions 4 481,9 bln 

 – dynamics compared to 2016.

8 About Russian Pension Fund Annual Report 2017 Russian Pension Fund Management

Russian Pension Fund Employees The Pension Fund employs 108,800 persons. Most specialists (62%) are aged from 30 to 50 years. Some 88% of Fund employees have higher education, and almost half of them have been working with the PFR for over a decade. An absolute majority of Fund employees are women. In 2017, Management the Fund recruited 17,300 persons, yet its staff reduced 10% due to the optimization of Pension Fund divisions and the reassignment of the duty of administering insurance contributions to the Tax Service.

The Russian Pension Fund (PFR) is one of the three state-run off -budget funds tasked with providing Pension system participants mandatory social insurance in Russia. The Pension Insured parties – Russian and foreign citizens insured in the mandatory pension insurance system. Fund acts as the state mandatory pension insurer. The mandatory pension insurance system has a total of 153.8 mln personal accounts. Insuring parties – individuals and legal entities paying mandatory pension insurance contribu- The PFR activity is coordinated by the Russian tions: 5.3 mln entities, and 4 mln self-employed citizens. Ministry of Labor and Social Protection.

About Russian Pension Fund Scope of activity The Pension Fund operates on a federal scope, throughout Russia and in the town of Baikonur in Kazakhstan. The Fund is present in every big populated locality and has 2,460 offi ces.

Areas of activity  Accounting of mandatory pension insurance, state pension, and social security entitlements  Assignment and payment of insurance and state pensions  Assignment and funding of social benefi ts Information system  Accumulation, assignment, and repayment of pension savings  Implementation of maternity capital and voluntary pension savings co-funding programs The Pension Fund creates databases containing information about pension and social security  Subsidizing of social programs in Russian constituent territories entitlements of all Russian and foreign citizens registered within the mandatory pension insurance  International cooperation in the fi eld of pensions and social security system. The modernized information system, AIS PFR-2, raised the effi ciency of the Fund’s  Awareness-raising activities territorial divisions across the country, improved quality, and accelerated the provision of public services to citizens in 2017.

Государственные программы The Pension Fund is implementing two state programs, i.e. maternity capital (launched in 2007) and pension savings co-funding (launched in 2008). The fi rst program involves 8.3 mln Russian families, and the other – 2.6 mln future and incumbent pensioners. More than 2 trillion rubles have been paid to families under the maternity capital program. Participants in the pension savings co-funding program accumulated over 112.2 billion rubles worth of pension savings.

10 11 Annual Report 2017 Russian Pension Fund Structure

Russian Pension Fund Structure

Board Executive Divisions (84) Offi ces and client Directorate Oversees the Fund and implements Organize pension and social security services (2460) the unified strategy of managing The executive body of the Russian services in all constituent territories Provide Pension Fund services of Russia consistent with Russian the Russian pension system in Pension Fund managing mandatory to participants in the mandatory accordance with law; sets current pension insurance funds consistent laws and resolutions of the PFR pension insurance system – citizens and future tasks for the Fund and with Russian laws and decisions Board and Executive Directorate, and entities; operate in all Russian releases pension and social security of the PFR Board, and supervising and supervise, control, and fi nance constituent territories under the regulations and PFR rules to the limit and controlling the activity of Fund the Fund’s offi ces. supervision of PFR divisions. of its jurisdiction. divisions in constituent territories.

Audit Interregional Pension-paying Commission Information Center and data-processing centers (25) Executes departmental financial Processes mandatory pension control over the Russian Pension entitlement data, protects and Provide remote support to operations Fund’s system, assesses reliability provides safe data storage; automates of PFR offices; ensure payment of financial control, and proposes the information system of the Pension of pensions and social benefits, ways of raising its effi ciency; verifi es Fund, maintains its databases and process documents coming from PFR budget reports and proposes ways registers of persons entitled to state offi ces in regard to the assignment of saving and optimizing PFR budget social aid. and payment of pensions, control expenditures. the delivery of pensions and social benefits to recipients; operate in a number of Russian constituent territories.

The Russian Pension Fund has 2,460 offices the activity of local offices, pension-paying and time, the development of the Pension Fund’s ensuring day-to-day operation of the pension data-processing centers, and the Fund’s client automated system and general automation system on the federal and regional levels. services. of the implementation of the PFR’s functions In 2017, 274 PFR divisions and The Fund Board, the Executive Directorate, broadened the range of public services provided offi ces in 44 Russian constituent and the Interregional Information Center are In 2017, the Russian Pension Fund continued online. It thus became possible to segregate seated in Moscow. optimizing the structure of its territorial visits by citizens, primary processing territories were reorganized divisions and staff. The process was designed of documents and information, decisions into 141 interregional divisions There is a division of the Russian Pension Fund so that it did not affect the quality of state on the assignment and increase of pensions, in every Russian constituent territory overseeing services rendered to citizens. At the same and other functions.

12 13 Annual Report 2017 Russian Pension Fund Board

Russian Pension Fund Board PFR Board Chairman Anton DROZDOV, PFR Board First Deputy Chairperson Lilia CHIZHIK, PFR Board Deputy Chairman Sergey Afanasyev, PFR Board Deputy Chairman Boris GUKAILO, PFR Board Deputy Chairman Alexey IVANOV, PFR Board Deputy Chairman Nikolay KOZLOV, PFR Board Deputy Chairperson Natalia PETROVA, Manager of the PFR Division in Moscow and the Moscow Region Andrey ANDREYEV, Manager of the PFR Division in the Republic of Bashkortostan Foat KHANTIMEROV.

Board Chairman

Anton DROZDOV First Deputy Chairs Deputy Chairmen

Alexander Lilia Sergey Boris Alexey Nikolay Natalia KURTIN CHIZHIK AFANASYEV GUKAILO IVANOV KOZLOV PETROVA

Provides general over- sight over the PFR ac- tivity, assigns duties, coordinates and controls the activity of the PFR In 2017, acted as liai- Acts as liaison between Acts as liaison between Coordinates and con- Coordinates and con- Coordinates and con- Acts as liaison between Board deputy chairmen son between PFR, the PFR, the Government PFR, the Government trols activities of Exec- trols activities of units trols activities of Exec- PFR, the Government and Executive Director- Government of the Rus- of the Russian Feder- of the Russian Feder- utive Directorate units: of Executive Directorate utive Directorate units: of the Russian Federa- ate units: sian Federation and ation and the Federal ation and the Federal units: tion and the Federal As- the Federal Assembly Assembly of the Russian Assembly of the Russian  The Administrative  The Department sembly of the Russian  The Human Resources of the Russian Feder- Federation, coordinates Federation, coordinates Department;  The Information of Investment Pro- Federation, coordinates Department; ation, coordinated and and controls activities and controls activities  The Capital Construc- Technology Depart- cesses; and controls activities  The Security Depart- controlled activities of Executive Directorate of Executive Directorate tion and Property ment;  The Department of Executive Directorate ment; of activities of Executive units: units: Department;  The Public Services of International Co- units:  The Public Relations Directorate units:  The Procurement De- Department; operation; and Media Depart-  The Department of  The Actuarial Expec- partment.  The Cyber Security  The Training and  The Budget Depart- ment;  The Budget Depart- Assignment and Pay- tation and Strategic Department; Methodological ment;  The Legal Policy De- ment; ment of Pensions; Planning Department; Supervises PFR territo-  The Department Center.  The Treasury Depart- partment;  The International Co-  The Department of In-  The Department of rial divisions to the lim- of Management ment;  The Property Manage- operation Department; dividual Record Keep- Pensions for Persons it of his jurisdiction. of Automated Data- Supervises PFR territo-  The Insurance Contri- ment Department;  The PFR Training ing in the Pension Residing Abroad; base Infrastructure; rial divisions to the lim- bution Management  The First Department; Center Insurance System;  The Department of Li-  The Department it of his jurisdiction. Department;  The PFR Audit Com-  The Legal Policy De- aison with Citizens, of Federal State Proj-  The Department mission. Supervised PFR terri- partment; Insured Persons, En- ects; for Financial Support torial divisions to the  The Social Benefi ts tities and Insuring  The PFR Interregion- to the PFR System; limit of his jurisdiction, Department; Parties al Information Center relieved of duties on De-  The Department Supervises PFR territo- cember 29, 2017, due to of Pension Benefi ts Supervises PFR territori- Supervises PFR territo- rial divisions to the lim- the transfer to another of Public Sector Em- al divisions to the limit rial divisions to the lim- it of her jurisdiction. position. ployees of his jurisdiction. it of his jurisdiction.

Supervises PFR territori- al divisions to the limit of her jurisdiction.

14 15 Annual Report 2017 Public services of Russian Pension Fund

Public services Scheme of provision of Russian Pension Fund’s services of Russian Pension Fund Personal account Personal on website account on Public Russian Pension Fund Services Portal es.pfrf.ru www.gosuslugi.ru Smart-phone Smart-phone The Pension Fund seeks to improve the quality application application accessing personal accessing personal of service year upon year, provide public services accounts on nline services accounts on the Public faster, and broaden the methods and forms of their the Russian Pension O Services Portal Fund’s website provision. The goal is achieved by developing SNILS assignment the Pension Fund’s information system and online and change Control over pension insurance service via personal accounts of citizens, which, contributions paid by employers on the one hand, makes the provision of services Management of pension savings easier and more convenient, and on the other hand, Information about pension entitlements, including pension points and labor record cuts the costs of Fund’s services. Assignment and payment of insurance and state pensions Assignment and repayment of pension savings Assignment of social benefi ts

It is now possible to request practically any and some types of social benefi ts in the per- S Information about assigned pensions e and social benefi ts and their amount service of the Russian Pension Fund not only sonal account sections on the Fund website r v u at client services but also at multifunctional and the Public Services Portal. Thanks to i o c Management of pension delivery methods PFR centers (MFC) operating across the country, the information system launched by the e y r or via the personal account section on the PFR years ago to account of pension entitle- c Assignment and use a o e Fund website and the Public Services Portal. ments, pensions could be assigned online, n of maternity capital n s s For residents of small towns, which have no without an applicant’s personal visit. The ul e ta etc. ic Pension Fund offi ces nearby, there are mo- PFR databases contain all key parameters tio rv bile client services which visit remote areas of the forming pension, and by the time a ns Se Call center Offi ces and receive citizens to accommodate their person resigns the Fund has all it needs to of the Russian needs under the Fund’s jurisdiction. assign a pension. A person applies to the and client Pension Fund services Pension Fund only for presenting additional 8-800-302-2-302 of the Russian Seeking to make the access to its services information regarding one’s pension enti- (across Russia) easier and more convenient, the Pension tlements, which may be signifi cant for the Pension Fund Fund continues to interact with employers, pension’s amount. 2,460 offi ces government agencies, and federal and re- gional authorities. The PFR requests them The number of Russian citizens who had MFC for information it needs to assign pensions their pensions assigned online grew 76% and receives applications of employees sup- year-on-year in 2017. In all, the PFR re- ported with documents via corporate HR ceived about 1.7 million online requests for PFR services. the assignment of various types of pensions, which was 58.7% of the total number of Online consultant Multifunctional centers An increasing number of pensions have pension assignment requests fi led over the of the Russian Pension Fund 3,300 offi ces been assigned online in recent years. It is year. Some 1.2 million online applications, pfrf.ru/knopki/online_kons possible to apply for all types of pensions or 80%, resulted in the online assignment

16 17 Annual Report 2017 Online services

Most popular public services of Russian Pension Fund in 2017

The online assignment of pensions has resulted PFR PFRF.RU GOSUSLUGI.RU MFC from the development of the Pension Fund’s system storing

information about pension entitlements of Russian citizens, 1 Assignment of insurance Pension Information about Assignment of insurance as well as preparations made in advance by the Fund’s pension, state pension, calculator pension entitlements pension, state pension, funded pension funded pension territorial divisions together with would-be pensioners and their employers.  – – 

2 Registration with Adjustment of pension Information about Registration with mandatory pension and social benefi t assignment of package mandatory pension of pensions, without in-person visits to The method of pension delivery is also usu- insurance system; delivery method of social services insurance system; issuance territorial divisions of the Pension Fund. In ally chosen online. The number of online re- issuance and renewal and renewal of insurance 2016, the PFR assigned about 1 million pen- quests for choosing or changing the pension of insurance certifi cate certifi cate sions on the basis of requests fi led online, delivery method doubled in 2017 to 2.4 mil- and 66% of pensions were assigned without lion or 66% of all pension delivery requests –  –  in-person visits. fi led with the PFR.

3 Payment of insurance Information about Assignment of insurance Payment of insurance pension, state pension, assigned pensions pension, state pension, pension, state pension, Online services funded pension and social benefi ts funded pension funded pension

  –  The Pension Fund has been successfully It also became possible to fi le an online re- digitalizing its services and broadening their quest for a copy of the insurance certifi cate, range over recent years. The development of the assignment of a federal social supple- 4 Transfer of pension Assignment of insurance Issuance of maternity Information about the Fund’s online services has a special sig- ment to pension, and a higher monthly savings pension, state pension, capital certifi cate pension entitlements nifi cance and is being carried out consistent benefi t. funded pension pension rights with the presidential decree on the improve- ment of the public management system. The personal account gave access to the package of social services provided to feder-     A lot of useful adjustments were made to al benefi t holders, compensation for caring the personal account section on the Russian for disabled persons, and vacation travel 5 Assignment Information Use of maternity Issuance of maternity Pension Fund’s website in 2017. expenses, which is important for pensioners of monthly social about pension capital funds capital certifi cate living in the North. benefi t entitlements First of all, eight public services, such as the inclusion of periods of caring for children The development of the Pension Fund’s –    younger than 18 months and other socially online services has broadened their use; signifi cant non-insured periods in insur- this is proven by the number of requests ance pensions, became available online via for services, which more than doubled  – dynamics of the provision of service compared to 2016 14 new functions. (grew by 54%) to 15.8 million in 2017. One of the most popular services is the online choice of the pension deliv- ery method; some 2.35 million requests were made over the year, which was By the end of 2017, the twice as many as in 2016. Users were Many public services available online via the personal account also keen on the Pension Calculator; the share of Russian citizens popularity of this service has been grow- section on the Pension Fund website, es.pfrf.ru, including receiving Russian Pension ing year upon year. Some 2.65 million requests for assigning a pension and choosing a pension delivery Fund services online grew pensions were calculated by means of method, were connected in 2017 to the PFR’s mobile this service in 2016; the indicator grew to 70.3 %. to 3.5 million in 2017, which made the application for smart phones. Pension Calculator the most popular ser- vice available on the PFR website.

18 19 Annual Report 2017 Online services

Development of public services provided by Russian Pension Fund

Services launched: before 2015 г. in 2015 г. in 2016 г. in 2017 г.

MFC pfrf.ru gosuslugi.ru Call center MFC pfrf.ru gosuslugi.ru Call center

Record of pension Registration of citizens with Assignment Assignment of monthly social entitlements, mandatory pension insurance system of social benefi ts benefi t information as insured parties and issuance of SNILS insurance certifi cates Assignment of package of social services, adjustment of its delivery Insurance certifi cate renewal, method, package suspension 1 issuance of Insurance   or resumption certifi cate’s copy Vacation travel and resettlement Information about pension compensations for pensioners entitlements living in the North

Information about assigned Assignment of compensations pensions and social benefi ts for caring for disabled persons, disabled children Assignment Assignment of insurance and state and payment pensions Assignment of additional of insurance monthly social benefi t and state pensions, Insurance pension adjustment supplements Funeral benefi t Choice of pension delivery method Предоставление Issuance of maternity capital Assignment of federal social материнского certifi cate or its copy supplement to pension капитала Use of maternity capital funds Assignment of supplements for certain professional activity Information about maternity capital balance Suspension/resumption of payment of old-age insurance 1 For now, only a copy of the insurance certifi cate can be requested on the Pension Fund website pension at pensioner’s choice 2 The transfer of pension savings became possible via the portal in 2014,the service was improved in 2017 Request for pension fi le in case of change of residence

Accumulation Transfer of pension savings 2 and repayment between pension funds and   of pension savings management companies

Terminated payment of contributions for funded pension The Russian Pension Fund annually develops the system of public services to improve Repayment of pension savings their quality and accelerate their provision to citizens. Now it is possible to request the Fund for payments and related services not only at 2,460 PFR client services across the country Distribution of pension savings between heirs but also at any of 3,300 multifunctional centers in any part of Russia. The Pension Fund has been digitalizing its services and broadening their range for several years. All principal Withdrawal of pension savings by pensioner’s heirs services of the Fund are now available via the personal account section on the PFR website or the Public Services Portal. The PFR Consulting Center is also helping improve the service. Co-funding Provision of contribution payment of pension savings documents Center operators provide information about all services of the Fund and receive appeals. Information about the provision of a particular service, the required documents, the nearest Information about savings accumulated under co-funding program offi ce, or method of the provision of services is given in a fast and easy manner.

20 21 Annual Report 2017 Public services of Russian Pension Fund

delivery of pensions (418,000). The most certifi cates, the use of maternity capital According to the Russian Communications and Mass Media popular services of 2016 were the issu- funds, and the assignment and payment Ministry, the Russian Pension’s services are one of the most ance of insurance and maternity capital of pensions. popular services available on the Public Services Portal. Russian Pension Fund The PFR application for smart phones was and every one of them more than doubled an important step developing the Pension over the year (to 14.46 million requests). Consulting Center Fund’s services in 2017: it off ered an easier The most popular services remained the and more convenient access to the personal request of information about pension en- account and such services as making an titlements (10.6 mln), the assignment and The range of Pension Fund services provid- the Pension Fund: it is not surprising that appointment, fi ling a request, requesting a adjustment of pensions, the adjustment of ed online broadened with the appearance of the number of calls to the Consulting Cen- certifi cate, and lots of others. The PFR mo- pension delivery methods (957,900), the is- the PFR Consulting Center in 2010. Call cen- ter grows every year. More than 1 million bile application was released for the most suance of maternity capital certifi cates and ter operators inform citizens and insuring phone calls were made and 108,000 on- popular platforms, iOS and Android. The ap- the use of maternity capital funds (319,000). parties about all Fund services and receive line appeals were sent in 2017. Compared plication was downloaded and installed over their appeals. This is a fast and easy way to to the previous year, the number of con- 261,000 times. The Pension Fund continued By the end of 2017, the number of Russian learn about ways of receiving a particular tacts increased 24.6%, mostly with phone to provide online services on the Public Ser- citizens receiving online services of the Rus- service of the Pension Fund, the required calls. The total time of phone consultations vices Portal in 2017. The popularity of each sian Pension Fund grew to 70.3%. documents, the nearest offi ce, and service reached 1.6 million minutes or roughly provision methods. The PFR Consulting 3 years. Most calls were about the issuance Center has a single federal phone number of maternity capital certifi cates and use accessible 24/7 from any region of Russia. of maternity capital funds (358,000), the Consultations are also available via SMS SNILS issuance procedure (over 150,000), Services messages and online. indexation of insurance pensions (108,000), Some online services can be found transfer of pension savings between funds in general access on the PFR website, and Every day the Consulting Center provides and management companies (100,000), of multifunctional users do not have to log in for receiving thousands of Russians with current infor- and information about pension entitle- them. These are such popular and sim- mation on all aspects of interaction with ments (70,000). ple services as making an appointment, centers fi ling a request, or requesting certifi cates and other documents. Yet most services require login-and-password registration Vash Kontrol system of Pension Most Pension Fund services are rendered with the Unifi ed Identifi cation and Au- via multifunctional centers (MFC). thentication System, which needs to be confi rmed in a visit to a UIAS certifying Fund services’ assessment MFC are special, considering that they center. provide services of both the PFR and most Such registration is equaled to re- other agencies on a one-stop-shop principle. ceiving a simple electronic signature It is possible to assess the quality of Rus- It is possible to assess the agency as This accelerates the provision of service and and can be used later to receive public sian Pension Fund services using the Vash a whole and a concrete division, which cuts the number of required documents, services, including those available on Kontrol state online system as a form provided the service. Service quality is as- given that agencies request most of those the PFR website. of feedback on the performance of the sessed by a number of criteria, including documents from one another. Since 2016, PFR territorial divisions Fund and other government agencies. the swiftness of service, professionalism have been acting as UIAS certifying cen- The range of Pension Fund services pro- ters, which is convenient for pension- vided at multifunctional centers broadens ers and other recipients of PFR services. every year. Practically every PFR offi ce or client ser- vice not just certifi es the account created Nowadays they render practically every earlier but also conducts the complete In 2017, the Russian Pension Fund rendered 66.4 mln public major PFR service. In 2017, the number of registration procedure, from the begin- services to citizens, including 26.1 mln via the Fund’s PFR services requested via MFC grew 33.5% ning to the end, for receiving access to to 4.3 million. The most popular services online public services. territorial divisions, 4.3 mln via multifunctional centers, were the assignment of pensions (1.4 mil- In 2017, PFR territorial bodies reg- and 46.7 mln online. lion), the issuance of the mandatory pension istered 2.6 million people in the UIAS, insurance certifi cate (1.1 million), and var- 800,000 persons or 44.4 % more than ious services related to the payment and in 2016.

22 23 Annual Report 2017

According to the Vash Kontrol System, an absolute majority of Russian Pension Fund territorial divisions (99.9 %) reached the target of customer satisfaction with services provided in 2017.An average score of the Russian Pension Fund on the Vash Kontrol system website was 4.96 points on the 5-point scale.

and politeness of specialists, office conve- nience, etc. Pension Fund’s virtual Pension Fund services can be assessed client service by means of the Vash Kontrol system on the website vashkontrol.ru, by SMS, on In 2017, the Pension Fund launched a pi- the Public Services Portal, and via poll ter- lot project of its virtual client service minals at the multifunctional centers. For providing Fund services in a new format. citizens’ convenience, all pages of the Pen- The virtual client service is a self-service sion Fund website have a quick link to the terminal accessing PFR online services online service Vash Kontrol, and the Fund’s via the personal account, scanning and territorial divisions provide step-by-step printing documents, and off ering a video instructions on how services should be link to a Pension Fund specialist, which assessed using this system. All PFR offi ces fully substitutes an in-person visit to and territorial divisions opened online re- a regular Fund client service. A PFR sources for processing feedback on the qual- specialist guides a client through the ity of public services. service procedure or takes control of the terminal and provides the service online. According to SMS polls held in 2017, Pen- No special training is required for sion Fund services had an average score using the terminal – the console is us- of 4.86 points on the 5-point scale in er-friendly. All PFR services are grouped the Vash Kontrol system. into life situations, such as retirement or birth. The virtual session requires Some 97.2 % of opinions were positive an input of personal data, the choice (4 points and higher). Pension Fund services of the service, and document scanning assessed on the Vash Kontrol service web- if necessary; a link to a PFR specialist site scored 4.96 points, and 98.9% of opin- is established for receiving assistance in ions were positive. acquiring the service or online consulta- tion on any matters. PFR client service The level of satisfaction with public ser- terminals can be found in any public ar- vices assessed via the Vash Kontrol system eas, such as the grounds of public sector should be higher than the level individually enterprises, offi ces, banks, postal offi ces, set for every agency each year. The indica- outpatient clinics, branches of public tor stood at 85% for the Russian Pension services centers, etc. The virtual client Fund in 2017. An absolute majority of Fund service is a convenient solution for re- territorial divisions (99.9%) hit the customer mote populated localities, where the PFR satisfaction target, and one territorial divi- has no presence. sion failed to do so. Virtual client service terminals are equipped with an encrypted communica- tion channel providing secure exchange of personal data.

24 25 Annual Report 2017 Budget of Russian Pension Fund

Budget of Russian Russian Pension Fund Budget 2017, bln rubles Insurance Russian Insurance State Pension contributions budget funds pensions pensions supplements Social Maternity Pension Execution Other Pension Fund benefits capital savings of PFR functions Revenue Expenses 8 260,1 8 319,5 Social 84,4 1,0% 258,4 3,1% Federal monthly In 2017, Russian Pension Fund revenue grew benefit funds ...... 488,7 3 677,1 social benefit ...... 396,0 311,8 3,7% State 44,5% Compensation for caring by 634.8 billion rubles (8.3%) to 8.26 trillion rubles, pension funds...... 438,6 for elderly persons 488,0 5,9% and persons with

19,4% Pension and Fund expenditures increased by 489.8 billion supplement funds ...... 342,1 1st group disabilities ...... 38,6 Maternity Monthly benefit rubles (6.3 %) to 8.32 trillion rubles. 1 605,1 capital funds...... 330,2 331,6 4,0% for caring for disabled children, and persons Pension 1 605,1 with lifelong disabilities ...... 32,0 saving co-funding ...... 5,5 432,6 5,2% 19,4% Funeral benefits...... 8,3 Monthly benefit Mandatory pension 2 072,0 6 378,0 supplement...... 4,6 insurance funds1 ...... 932,7 25,1% 76,7% Benefit supplement Old-age insurance for remarkable achievements pension valorization and merits...... 3,7 Budget revenue (raise) funds ...... 688,4

25,1% Compensation of vacation Funds compensating travel and resettlement for discount expenses of pensions insurance tariffs ...... 434 Russian Pension Fund revenue reached of the pension point’s value (156.4 billion 2 072,0 of the North ...... 3,7 8260 bln rubles in 2017, 634.8 billion ru- rubles) and higher fi xed payment within Funds compensating Co-funding of social for non-insured bles or 8.3% more than in 2016. Mandatory the insurance pension (443.3 billion rubles). programs in Russian periods ...... 16,9 constituent territories ...... 1,0 pension insurance contributions, which are Money was also assigned for funding state the main source of Fund revenue, amounted benefi ts to certain categories of citizens Funds’ investment 5,000-ruble to 4481.9 billion rubles. Compared to 2016, and insuring parties in mandatory pension and depositing in banks...... 73,8 4 480,9 lump-sum bonus ...... 219,7 contributions grew by 350.4 billion rubles insurance, such as early retirement (313.3 Voluntary contributions 54,2% Federal social or 8.5 %, and their share in overall revenue billion rubles), socially signifi cant periods of citizens for funded supplement...... 96,8 pensions ...... 5,4 remained practically unchanged, 54.3 %. of life when a person does not work but his Supplement to pensions Pension savings from PPFs ...... 4,2 of civil aviation crews, or her insurance pension continues forming Funded pension coal industry workers, Insurance pension contributions constitut- (16.9 billion rubles), and discount insurance contributions ...... 1,0 and nuclear arms ed a bigger part of the Fund’s revenue and contribution tariff s (434 billion rubles). For industry specialists...... 15,1 grew to 4480.9 billion rubles by the end of the payment of pensions in case of accrued Other2...... 17,7 Transfer of pension the year. but unpaid contributions, the federal bud- savings from managing get transferred 19.7 billion rubles. companies to PPF ...... 240,5 Funded pension contributions, which have Repayment been forming since 2014 with arrears and With due account of all Pension Fund rev- of pension savings...... 17,7 debts of the previous years instead of new enue, insurance contributions funded in- Contributions to pension savings guarantee system...... 0,2 payments, amounted to 1 billion rubles. surance pensions paid in 2017 at over 70%, while the federal budget funded other in- Other 3 ...... 7,4 Transfer of federal budget funds for insur- surance pension obligations, including their ance pensions remained on the 2016 level, increase and the aforesaid benefi ts. or 2.07 trillion rubles. Mandatory pension insurance transfers made within the over- In addition to mandatory pension insur- all pension insurance transfer reduced by ance, the Pension Fund provides state pen- 1 Includes indexation of pension points and fixed payment within insurance pensions, early retirement, 5.7%, or 55.9 billion rubles in 2017. sions and benefi ts, including pension sup- and pensions assigned before contributions are paid. plements, as well as maternity capital, and 2 Insurance contributions for pension supplement of Federal budget funds were assigned for some other payments. In 2017, federal bud- civil aviation crews, early pensions of unemployed citizens, pension money from some foreign states, 3 Early pensions of unemployed citizens. Pensions valorization (raise) of old-age insurance get funds transferred to the PFR budget for non-tax revenue. paid under agreements with some states. pensions (688.4 billion rubles), indexation funding the aforesaid expenditures, totaled 111,7 1,3%

26 27 Annual Report 2017 Budget expenditures

Dynamics of Russian Pension Fund’s revenue and expenditures, trln rubles Budget expenditures

The Pension Fund’s revenue increased by In relative terms, expenditures grew most +8,3% +6,3% Revenue Expenditures +23,9% 489.8 billion rubles (6.3%) to 8.32 trillion in the repayment of pension savings due +2,1% +15,7% +7% rubles in 2017. The sum of paid pensions to the increased number of pensioners and pension supplements enlarged by who had pension savings. Expenditures 563.3 billion rubles (8.5%), to 7167 bil- in the term repayment of pension sav- +8,5% +17% +12,2% -3,6% -3% lion rubles, or 86.2% of overall budget ings, to which participants in the program +10,8% +13,9% expenditures. Pension expenditures grew of state co-funding of pensions are en- +15,8% most due to such factors as the increase titled, more than doubled, from 159.2 to of pensions and the number of pensioners, 331.7 million rubles, and the expenditures which enlarged pension expenditures by in the payment of funded pensions went up 8,26 8,32 7,67 7,63 7,83 approximately 345.8 billion rubles, and 41.6%, from 327.8 to 464.1 million rubles. 7,13 the 5,000-ruble lump-sum pension bonus, 6,39 6,38 5,89 6,16 6,19 which added 219.7 billion rubles to the Pen- The Pension Fund’s budget had a defi - 5,25 5,45 4,61 4,92 sion Fund’s expenditures in 2017. cit of 59.4 billion rubles (compared to 4,25 204.4 billion rubles in 2016), the only rea- The budget spent 637.8 billion rubles on son which was the accumulation of pension paying insurance pensions, and 432.6 bil- savings and the transfer of 240.5 billion lion rubles on paying state pensions. The rubles worth of funds from the Russian repayment of pension savings cost the PFR Pension Fund to private pension funds. 2010 2011 2012 2013 2014 2015 2016 2017 17.7 billion rubles. The funds transferred to private pension funds are withdrawn by the PFR from man- The payment of the Fund’s social benefi ts agement companies. increased by 15.75 billion rubles (3.3 %) to 488 billion rubles, or 5,9% of the overall PFR pension savings operated by manage- 1605.1 billion rubles or 43.7% of the entire or 0.5% more than in 2016, and practically budget expenditures. ment companies (about 1.9 trillion rubles transfer. Most funds fi nanced the payment all of them were not spent on insurance in 2017), are not included in the Fund bud- of state pensions (438.6 billion rubles), the pensions. Expenditures grew most year-on-year get revenue, while money transferred to pri- monthly social benefi t (396 billion rubles), in the payment of insurance pensions vate pension funds are recorded as expendi- maternity capital (330.2 billion rubles), and Budget revenue related to pension savings (up 327.8 billion rubles), state pensions tures, which leads to the budget defi cit. The the new type of expenditure of 2017 – the amounted to 90 billion rubles, mostly re- (up 17.75 billion rubles), and the monthly PFR budget unrelated to pension savings lump-sum payment of 5,000 pension bonus turn on depositing and investment of pen- social benefi t (up 12.65 billion rubles). had a surplus of 109 billion rubles in 2017. (221.7 billion rubles). sion savings (73.8 billion rubles), voluntary contributions of citizens for their funded On the whole, the federal budget trans- pensions (5.4 billion rubles), state co-fund- ferred 3677.1 billion rubles to the Pension ing of voluntary contributions of citizens Fund in 2017. The share of those funds in (5.5 billion rubles), and transfers from pri- the Fund’s overall revenue reached 44.5% vate pension funds (4.2 billion rubles).

The total sum of pensions and pension supplements paid in 2017 grew by 563.3 bln rubles or 8.5% to 7.17 trln rubles. The sum of social benefi ts paid by the PFR went up 15.75 bln rubles or 3.3% to 488 bln rubles.

28 29 Annual Report 2017 Development of PFR territorial infrastructure

available land, which could properly accom- administrative buildings. In addition, the modate a Pension Fund offi ce and provide Fund has standard requirements to fi nish- Development due convenience for citizens. ing works in buildings and premises during construction, renovation, and maintenance. Seeking to minimize the costs of construc- tion and acquisition of premises, the PFR It is not allowed including in the estimates of PFR territorial duplicates construction projects and saves expensive construction and fi nishing mate- money on design documentation. rials or complex architectural solutions.

The register of standard design documents The availability of developed transport and infrastructure of the Russian Construction and Public Util- engineering infrastructure is the primary ities Ministry contains information about condition of negotiations with the local eight construction projects designed and authorities on the assignment of land for implemented by the Pension Fund, which the construction of new PFR buildings. are deemed to be economically feasible for duplication. The compliance with standards of the state The execution of the Russian Pension Fund’s program «Accessible Environment», energy Jointly with the Construction and Public saving, fi re safety, compliance with con- function of the provision of public services to citizens Utilities Ministry, the Pension Fund has struction norms and labor laws, are prior- requires the development of territorial divisions developed and approved regulations im- itized in the construction and acquisition posing limits on the fl oor space of PFR of real properties for the PFR needs. in all Russian constituent territories. This creates comfortable conditions for visitors of client services, ensures proper working conditions for employees, Safe and accessible environment and cuts PFR operational costs. The Pension Fund’s territorial offi ces, which meet accessibility requirements, increased receive and service citizens, must meet by 31.7% to 864 in 2017. such basic requirements as fi re safety and energy saving, as well as standards of the The investment in complying with stan- state program «Accessible Environment.» dards of the federal program «Accessible Construction, The Russian Pension Fund designs and Environment» amounted to 77.5 million constructs its buildings based on the re- rubles over the year (67.6 million rubles quirement of accessibility for people with in 2016). The Pension Fund spent the funds reconstruction and acquisition disabilities and limited mobility. Buildings to equip its buildings and premises with in- acquired or received by the Pension Fund dividual li s, ramps, handrails, lobbies and for free use are adjusted to ensure comfort- restrooms, tactile, audio and visual infor- of real properties able visits of citizens with limited mobility. mation, and parking areas for persons with The number of PFR buildings, which fully disabilities.

In 2017, the Russian Pension Fund fi nal- All commissioned and acquired buildings ized the construction of one building and and premises were used for the activity acquired four real properties in furtherance of PFR divisions providing services to cit- of its territorial network’s development. izens and entities. New premises of the More facilities, 16, were commissioned Pension Fund meet modern requirements Most buildings and premises commissioned in 2017 in 2016. Six of them were either built or ren- to client services and provide proper condi- accommodate Pension Funds offi ces providing services ovated, and ten were acquired. On the whole, tions for work of specialists and quality and to citizens and entities. the territorial infrastructure of the Russian comfortable service to visitors, including Pension Fund has been less frequently persons with disabilities. New PFR territorial offi ces meet modern requirements to client services, and provide proper working conditions for developing with the construction or acqui- The Pension Fund builds new facilities sition of new buildings. The Fund’s con- whenever that is necessary to receive vis- specialists and quality and comfortable service to visitors, struction and renovation expenditures have itors. Buildings and premises are acquired including persons with disabilities. also been declining for the past few years. instead of being built if the estimated Such expenditures reduced by 11.6 million construction costs are higher or if a Rus- rubles to 1.83 billion rubles in 2017. sian constituent territory does not have

30 31 Annual Report 2017 Prevention of corruptive practices in PFR system

Public hearings on projects Prevention of construction, renovation and maintenance of PFR premises of corruptive practices

Since 2014, the Russian Pension Fund has Public hearings cover all projects of con- in PFR system been holding public hearings on planned struction, renovation, and maintenance construction, renovation, and maintenance of buildings and premises for the PFR needs of its real properties, and the acquisition exceeding 5 million rubles. of new buildings and premises for the Fund’s needs. Hearings involve citizens and civic or- During 2017, the Pension Fund initiated ganizations, including representatives of the and held 35 public hearings in 24 Rus- The Russian Pension Fund’s anti-corruption activity Union of Pensioners, the Russian Society of sian federation constituents (70 hearings Disabled Persons, trade unions, associations in 35 constituent territories in 2016). is systemic, streamlined, and aimed at compliance of small, medium and big business employ- All projects were approved at the hearings. ers, member organizations of the Russian Six hearings cut the cost of facilities by with every Russian anti-corruption norm. People’s Fund, and mass media. 0.8 % to 19 %.

In 2017, the Russian Pension Fund was In 2017, there were 105 checks of the cred- combating corruptive practices consistent ibility and completeness of information with federal anti-corruption laws and about income, assets, and proprietary liabil- the anti-corruption plan of the PFR and its ities presented by Pension Fund employees territorial divisions for 2016-2017. (19 checks of the kind made in 2016). As a result, administrative penalties were im- The number of citizen reports of possible posed on eight PFR employees. corruptive practices in the Russian Pension Fund practically halved in 2017 to 111 In addition, the Fund made 29 checks of ex- (vs. 209 reports in 2016): ten reports were penditures of its employees and 385 checks received by operators of the PFR Consulting of PFR employers’ compliance with restric- Center’s call center, 71 reports were mailed, tions, bans, and requirements of the pre- 29 were made on the Fund website, and one vention or settlement of confl ict of interest. was made during an in-person meeting. Two As a result, administrative penalties were reports proved correct. imposed on seven PFR employees.

Inspection materials were discussed at Seeking to improve the prevention of cor- a meeting of the PFR Commission on Pro- ruptive practices in the PFR system in 2017, fessional Ethics and Prevention of Confl ict 97 employees tasked with organizing an- of Interest. Administrative penalties were ti-corruption activity took professional de- imposed on two PFR employees. All report velopment courses in the fi eld of «Security authors received responses and explanations. and anti-corruption information and anal- ysis. Minimizing of corruption risks in the The PFR Commission on Professional Ethics PFR activity». and Prevention of Confl ict of Interest held 2,338 meetings in 2017 (vs. 1,762 meetings For the purpose of stricter control over the in 2016). The meetings established 674 viola- implementation of the maternity capital tions of the anti-corruption laws, and admin- program, the Pension Fund’s Auditing Com- istrative penalties were imposed on 271 em- mission conducted 41 inspections. ployees. Both indicators grew, compared to 2016, when the commission uncovered Ways of improving laws and raising the 551 violations and penalized 209 employees. effi ciency of the maternity capital program

32 33 Annual Report 2017

The Russian Pension Fund commissions on professional ethics and settlement of the confl ict of interest held 2338 meetings in 2017.

were suggested to the Labor and Social Pro- All dra s of the Pension Fund’s regulations tection Ministry. are published on its website for independent analysis by experts accredited with the Rus- During the year, the PFR conducted an- sian Justice Ministry. ti-corruption examination of 24 dra s and fi ve current regulations of the Pension Dra s and current regulations published on Fund. The examination did not reveal any the Pension Fund website in 2017 were not corruption factors. assessed by experts.

34 ДеятельностьRussian ПенсионногоPension Fund’s фонда Россииactivity Annual Report 2017 Assignment and payment of pensions

assigned to persons who postponed their Services Portal. The number of Russians retirement or payment of the assigned whose pensions were assigned in such Assignment and payment pension for a year or more. Consistent with manner grew by 76%. The PFR received the delayed retirement terms, higher pen- a total of 1.7 million payment requests on- sions were assigned. line, which was 58.7% of the total number of pension requests. of pensions In 2017, state pensions were assigned for 301,000 persons (4,500 persons or 1.5% In 80% of cases, 1.2 million, pensions were less than in 2016). The absolute majority assigned without a visit to the Pension of assigned state pensions (85.3 %) were Fund’s territorial division. In 2016, the PFR social pensions, 257,000. assigned about 1 million pensions online, and 66% of pensions were assigned with- On the whole, the Pension Fund assigned out a visit. In 2017, the Russian Pension Fund assigned 2.5 million insurance and state pensions over the year. A total of 126,400 pen- The online assignment of pensions be- 2.18 million insurance pensions and 0.3 million sion requests were declined, including came possible thanks to the Pension Fund’s state pensions. The number of Fund pensioners 84,200 early retirement requests. system storing information about pension entitlements and measures taken by Fund increased by 304,000 to 43.5 million over the year. Most pension requests were made online territorial divisions in advance together in 2017 via the personal account sections with would-be pensioners and their em- on the Pension Fund website and the Public ployers.

Number of pensioners and pension amount in 2017 Assignment of pensions (as of December 31) Pension type Number Yearly dynamics Average Yearly dynamics of pensioners of number value of average The terms of assignment of an old-age pensions. Most insurance pensions were of pensioners pension insurance pension were adjusted in 2017: assigned fi rst time (1.71 million), while thousand thousand ruble ruble the minimal number of pension points was the rest (468,000) were shi s from one Insurance pension: 39 786 237 13 306 581 raised from 9 to 11.4, and the minimal type of pension to another. labor record increased from 7 to 8 years.  Old-age 36 311 303 13 762 589 The retirement age did not change: 55 years The early retirement entitlements of em- for women, and 60 years for men. ployees with severe and dangerous work-  Disability 2 069 -72 8 530 353 ing conditions, mothers of many children,  Survivor 1 406 6 8 564 399 With due account of the adjusted require- people with a labor record in the North, ments, Pension Fund territorial divisions and some other categories resulted in the State pension: 3 702 67 9 400 230 assigned 2.18 million insurance pensions assignment of 361,000 old-age insurance  Old-age 415 39 11 688 459 (90,500 or 4 % less than in 2016). pensions, or 20.5% of all old-age insurance pensions.  Disability 45 -2 12 654 158 These include 1.76 million (80.7 %) old-age pensions, 0.23 million (10.6 %) disability A total of 25,400 old-age insurance pen-  Survivor 6 -1 9 987 116 pensions, and 0.19 million (8.7%) survivor sions, or 40.3% more than in 2016, were  Long service 76 6 19 956 596

 Social: 3 160 24 8 797 152  Old-age 48 2 6 187 206  Survivor 1 070 -12 6 406 96 old-age insurance pensions, or more than 25,400 40.3 %  Disability 2 042 34 10 111 147 in 2016, were assigned for persons who postponed their  Children with disabilities retirement or payment of assigned pensions for a year or more. and persons with lifelong 1 592 29 11 250 149 disabilities

Total 43 487 304 – –

36 37 Annual Report 2017 Payment of pensions

Payment of pensions 1.7 mln pensions were assigned in 2017 via the personal The number of recipients of insurance During 2017, as many as 7,800 pensioners account sections of the Russian Pension Fund website and and state pensions increased by 304,000 postponed their retirement to receive big- the Public Services Portal. Some 80 % of pensions were year-on-year to 43.5 million in 2017. Some ger pensions in the future consistent with 36.3 million of them received old-age insur- the terms of postponed retirement. Some assigned without a visit to Pension Fund territorial divisions. ance pension of 13,800 rubles on the aver- 1,300 pensioners postponed the payment age, and 3.7 million received state pensions of their pensions assigned before the gener- of 9,400 rubles on the average. al retirement age.

Early retirement pensions were paid to About 236,000 persons were receiving two 11.5 million persons or 31.6 % of all old-age pensions in 2017, among them persons with insurance pension holders. Some 2.5 mil- disabilities resulting from combat traumas lion of them were younger than the retire- and WWII veterans (their average pensions Assignment of pensions ment age. Fewer early retirement pensions stood at 29,800 rubles and 34,300 rubles, were assigned for two years in a row; respectively), parents and widows of ser- 16,900 pensions of the kind were assigned vicemen killed in action (their average pen- via employer in 2017 (compared to 45,000 in 2016, and sions amounted to 23,700 and 24,400 rubles, 116,000 in 2015). The percentage of early respectively), and Leningrad Siege survivors retirement pensions has also been on de- (an average pension of 27,200 rubles). The Pension Fund assigns many pensions Employers cooperating with the PFR in cline in recent years due to the reducing as a result of preparations made together the assignment of pensions include Sber- number of enterprises with severe and dan- The total value of insurance and state with citizens and their employers. Would-be bank, RZD, Russian Post, RusHydro, Gaz- gerous working conditions. pensions paid during the year reached pensioners could contact the Pension Fund prombank, and other big companies. 6.8 trillion rubles or 345.8 billion rubles in advance to learn about types of pensions, As many as 33.1% of old-age insurance more than in 2016. Most funds (6 378 bil- assess their pension entitlements, including During the year, the Pension Fund entered pension recipients in 2012 were people who lion rubles) were spent on paying insurance the number of pension points and labor re- into new agreements broadening infor- retired ahead of time, and their percentage pensions, while state pensions totaled cord, and verify the availability of all docu- mation exchange with employers in the declined to 31.6% in 2017. 432.6 billion rubles. ments required for the assignment of a pen- assignment of pensions. A key event was sion. The interaction between the PFR and the joint letter of the Pension Fund and employers is increasingly used for those the Federation of Independent Trade Unions purposes, in addition to online instruments. of Russia, recommending that trade unions Indexation of pensions assist the PFR in signing pension assign- HR services of enterprises provide the Pen- ment agreements with employers. sion Fund with information and copies All pensions paid by the Russian Pension The cost of pension point grew by 5.8 % of personal documents of employees, who The Pension Fund assigned 107,000 pen- Fund are annually increased. On February and the size of the fi xed payment increased are preparing to retire in advance. sions in 2017 in the course of interaction 1, 2017, insurance pensions of non-work- by 5.4%; the indicators are used to calculate with employers, mostly in St. Petersburg, ing pensioners grew 5.4% (adjusted for the amount of insurance pension. The cost Agreements on the online interaction were the Leningrad region, the Krasnodar terri- 5.4% infl ation as of late 2016); there was of pension point increased from 74.27 to signed between the Fund and 720,000 em- tory, the Perm territory, and the Republic an additional increase by 0.38% to 5.8% 78.58 rubles, and the fi xed payment went ployers, including 68,000 employers in 2017. of Bashkortostan. on April 1. Pensions of 31.4 million people up from 4 558.93 to 4 805.11 rubles. grew as a result. An average old-age insur- ance pension was increased by 590 rubles State, including social pensions, increased to 13,800 rubles. An old-age pension of by 1.5% on April 1, consistent with the non-working pensioners was increased growth of the pensioner subsistence min- by 748 rubles to 13,900 rubles. imum in 2016 (the pensioner subsistence 3.9 million non-working pensioners were monthly receiving minimum stood at 7 965 rubles in 2015, the federal social supplement to their pensions, averaging Some 43.7 million working and non-work- and 8 081 rubles in 2016). ing pensioners1 received a 5,000-ruble 1,900 rubles, in 2017. lump-sum pension bonus in January Pensions were raised for 3.9 million people2. The Russian Pension Fund spent a total of 96.8 billion rubles 2017. The Fund spent 219.7 billion rubles An average social pension, which is the on paying federal social supplements to pensions. on that. most frequent type of state pension, in- creased by 152 rubles to 8,800 rubles. 1 Including military pensioners receiving PFR payments. 2 Including recipients of 2 pensions.

38 39 Annual Report 2017 Payment of pensions abroad

Some 1.29 trillion rubles were spent on increasing insurance The sum of insurance and state pensions paid in 2017 grew pensions in 2017: 688.4 billion were assigned for valorization by 345.8 billion rubles (5.3%) to 6 810.6 billion rubles. of old-age pensions, 156.4 billion for increasing the cost Some 6 378 billion rubles were spent on paying insurance of pension point, and 443.3 billion for increasing the amount pensions, and 432.6 billion rubles on paying social pensions. of the fi xed payment.

Delivery of PFR pensions and social benefi ts in 2017 Payments to pensioners who retired in million people to include socially signifi cant 2017 were also increased. Same as before, periods of life, mostly periods of caring for working pensioners had their insurance children younger than 18 months. An aver- pensions automatically adjusted on August age pension increased by 402 rubles. 1 by the amount of received insurance con- tributions. The adjustments were made for As a result of the indexation of pensions, an 4,8 11.8 million pensioners, whose pensions average old-age insurance pension amount- grew by 168.8 rubles on the average (12.9 ed to 1.65 Russian pensioner subsistence 31,6 million pensioners and 149.8 rubles, respec- minimum of 2017. tively, in 2016). Post offi ces, banks, and other organizations An average old-age insurance pension contracted by the Russian Pension Fund deliver In addition, the Pension Fund adjusted amounted to 35% of the average salary pensions to Russian pensioners. Most pensions by request the insurance pensions of 4.44 of the year. are delivered by Russian Post and Sberbank. Some 19 million pensioners receive pensions to their bank cards. Payment of pensions abroad 63,6 The Russian Pension Fund pays pensions living in Russia and receiving payments un- to Russian and foreign citizens based on der those international agreements is much the principle of retained pension rights ir- smaller, 4,300 persons (3,400 in 2016). Ex- respective of the country of residence and penditures on their pensions amounted to Post consistent with international social secu- 392 million rubles or 21% more than the Banks Other offices rity agreements. Pensions assigned by the year before (323 million rubles). Fund are paid irrespective of the country of residence and citizenship of pensioners The Russian Pension Fund pays pensions (except for social pensions). Pensions are to people living in 129 countries. Their also guaranteed to foreign citizens who number grew to 307,000 by the end of worked in Russia and retire in their home 2017: 10,400 persons or 3.5% more than country if this country has an international the year before. Pension delivery methods are increasingly chosen social security agreement with Russia. and adjusted online, using services of the Russian Pension Some Russian pensioners residing abroad Fund. The number of requests for choosing or adjusting In 2017, 19 international agreements have pensions paid to their bank accounts or were regulating Russia’s relations with via a proxy in Russian territory. This method the pension delivery method fi led via the personal account 23 states in the fi eld of social security. is used in paying pensions to 162,700 pen- sections on the Pension Fund website and the Public Services PFR was making payments under those sioners living abroad; their pensions totaled agreements to 45,100 pensioners residing 25 billion rubles in 2017. Some 144,300 Portal doubled in 2017 to 2.4 million or 66 % of all such abroad (43,400 in 2016), and the Pension pensioners have their pensions transferred requests received by the PFR. Fund’s expenditures on pensions paid under abroad in the currency of the country of resi- international agreements grew by 8.6 % dence. Expenses on those payments amount- to 3.8 billion rubles (3.5 billion rubles in ed to 16.5 billion rubles. Pensions assigned 2016). The number foreign pensioners a er January 1, 2015, except for those

40 41 Annual Report 2017 Payment of pensions abroad

Countries with biggest numbers of pension The Russian Pension Fund pays pensions to people living recipients in 2017 in 129 countries. Their number grew to 307,000 persons by the end of 2017, which was 10,400 persons or 3.5 % more than the year before. Among the countries, which have social security agreements with Russia, most pensioners live in Abkhazia, Belarus, Latvia, Bulgaria, Israel, and Estonia. Among the countries, which have no such agreements with Russia, most pensioners live in Germany, the U.S., Finland, and Canada,

assigned under international social security specialists took part in negotiations with agreements, are paid to Russians residing foreign partners on the implementation abroad exclusively in Russian territory, via and conclusion of international social secu- Russian banks or via the pensioner’s proxy. rity agreements with Belarus, Estonia, Tur- The PFR expenses on paying pensions abroad key, Macedonia, Azerbaijan, Serbia, South in 2017 reached 41.5 billion rubles, or 7.2 % Korea, Luxembourg, Japan, and Hungary. more than in 2016. Negotiations with member states of the Eurasian Economic Union (EAEU) focused In addition to arranging the payment on a dra agreement on pensions of their of pensions abroad, Pension Fund citizens.

In 2017, there were 19 international agreements regulating Russia’s relations in the fi eld of social security with 23 states. The PFR was making payments to 45,100 pensioners abroad

under those agreements. Germany Israel Abkhazia Latvia Belarus USA Other

thousand 101,4 41,4 32,9 24,6 24,3 21,8 60,6

42 43 Annual Report 2017 Accumulation and withdrawal of pension savings

Accumulation Transfer of pension savings to management companies and withdrawal and private pension funds of pension savings The Pension Fund assigns all contributions About 0.36 million requests (25% of all to pension savings to management com- declined requests) were fi led with errors, panies of citizens’ choice, which operate including the wrong type of statement an under agreement with the PFR, or pri- (0.23 million), the requested transfer vate pension funds operating in the fi eld to the current fund (0.11 million requests), of pension savings accumulated in manda- or a violation of the request fi ling proce- tory pension insurance. dure (0.02 million requests).

The Russian Pension Fund repaid 17.1 billion The PFR not just distributes incoming funds but also redistributes funds con- rubles worth of pension savings to 1.1 million tributed earlier, also according to citizens’ citizens in 2017. choice. PFR’s participation in system guaranteeing In 2017, the Pension Fund received about 6.3 million requests of citizens for trans- pension savings ferring pension savings, which was almost halve as much as in the previous year, due Just as other funds dealing with pension to the launch of a pilot project in the mid- savings, the Russian Pension Fund is dle of 2017, in which requests were fi led a party to the system guaranteeing Accumulation via certifi cation centers. Most requests for pension savings. transferring pension funds were fi led via This is a two-level system. The fi rst those centers. level guarantees the safety of pension of pension savings savings with pension funds’ reserves. The number included 445,000 requests, Whenever a fund does not have enough which were not processed because private equity, guarantees are provided on the As of late 2017, as many as 76.7 million in 2017, and the government contributed pension funds indicated in them were second level, the Deposit Insurance citizens were accumulating pension sav- 5.5 billion rubles to co-fund voluntary con- not included in the system guaranteeing Agency, with contributions made by ings, including 42.4 million via the Rus- tributions made by citizens in 2016 (the pension savings as of that moment. Some all funds over the year. sian Pension Fund. contributions were co-funded in 2017, con- 4.9 million requests were granted (77.8% In 2017, the Russian Fund assigned sistent with the law). of all requests received), and 1.42 million 2.45 billion rubles to its reserves Return on investing pension savings requests were declined for various reasons. guaranteeing the safety of pension via the state management company Over the year, private pension funds savings (vs. 2.46 billion rubles in 2016) Vnesheconombank and private manage- transferred 4.15 billion rubles to the Same as before, most denials resulted from and 239 million rubles to the Deposit ment companies operating under a con- PFR (compared to 11.2 billion rubles the duplication of requests, i.e. several re- Insurance Agency (same as in 2016). tract with the Russian Pension Fund, in 2016). quests fi led by the same citizen, while the In addition, within the system stood at 158.3 billion rubles. law allowed for processing just one, which guaranteeing pension savings, In turn, the Russian Pension Fund trans- is submitted on a later date. the PFR credited to personal accounts Mandatory funded pension insurance con- ferred 240.5 billion rubles to private of citizens the compensations paid by tributions amounted to 1 billion rubles pension funds, including 234.4 billion A total of 0.53 million requests were de- the Central Bank upon the revocation (arrears and debts of the previous years), transferred at the requests fi led in 2016 clined for that reason (37.1% of all declined of licenses of private pension funds. and return on pension savings temporar- (279.7 billion rubles in 2016, including requests). The compensations amounted to 66.9 ily deposited by the PFR in banks reached 266.6 billion rubles requested to be trans- billion rubles in 2015-2016. 5.14 billion rubles. ferred in 2015). Some 0.35 million requests (24.6% of all No private pension funds had their declined requests) were declined because of licenses annulled in 2017, and the Voluntary contributions made by citizens Some 17.7 billion rubles were assigned the absence of an agreement between the PFR did not credit the Central Bank’s under the program of pension saving for payments to pensioners and their insured person and the PFR, which is man- compensations to personal accounts co-funding amounted to 5.4 billion rubles heirs. datory for transfers of pension savings. of citizens.

44 Annual Report 2017 Temporary placement of pension savings

Requests of 2.85 million citizens were people or 99.8%, transferred their pension the return on their investment received by These savings will be transferred to an- granted (58.2% of all citizens transferring savings before the expiry of the fi ve-year the previous fund since the previous roll- other fund upon the expiry of the fi ve-year their funds), and the funds were trans- period of savings’ management by one over year. Some 0.26 million citizens chose period, in 2022, together with the entire ferred from the Russian Pension Fund fund. the term transfer of their pension savings. return on investment. to private pension funds; 76,700 insured persons (1.6%) moved their funds back, Some 2.6 million people transferred their and 1.96 million (40.1%) traded one pri- savings to the PFR to a private pension vate pension fund for another. Some 4,900 fund ahead of time, 1.96 million moved (0.1%) chose another management compa- their savings from one private pension ny or investment portfolio for their pension fund to another, and 76,00 moved their savings, and retained the Russian Pension savings from private pension funds Fund as their insurer. to the PFR. The return on pension savings’ depositing in banks amounted to 5.14 billion rubles in 2017. The absolute majority of citizens trans- The rules prescribe that pension savings ferring their pension savings, 4.89 million transferred ahead of time should exclude

Number of persons who chose another entity to manage their pension savings 7,58 Temporary placement

7 6,52 of pension savings 6 The Russian Pension Fund assigns all 13 and 178 days. The return on temporary 4,9 5 funded pension contributions to manage- depositing of pension savings amount- 4,7 ment companies and private pension funds ed to 5.14 billion rubles over the year, 4,09 for the purpose of investment. The funds including the return on placing funds of

4

n are assigned with a delay due to the regu- the mandatory pension insurance reserves

Ml lations on accumulating pension savings. (4.94 billion rubles), voluntary pension sav- 3,14 2,85 3 Therefore, the Pension Fund provides tem- ing contributions of citizens (163.6 million porary placement of pension savings, most- rubles), and mandatory pension saving con- ly deposits them in Russian banks. tributions (33.3 million rubles). 1,96 2 1,7 There were 14 deposit auctions in 2017, The profi tability of temporary depositing which resulted in 48 placement agreements. of pension savings in banks stood at 8.8% 1 Deposit rates ranged from 7.5 % to 10.15 %, in 2017, which was much higher than the 0,15 0,08 0,08 0,20 0,01 0,005 and the placement periods were between 2.5% infl ation rates. 0 PFR → PPF PPF → PFR PPF ←→ PPF MC ←→ MC total

2015 2016 2017

In 2017, the Russian Pension Fund processed about 6.3 million savings’ transfer requests of citizens.

46 47 Annual Report 2017 Funded pension system and its participants система

Funded pension system and its participants (as of December 31, 2017) Management companies (MC) Invest pension savings in fi nancial Pensioners assets and receive revenue. A citizen who has never transferred one’s pension savings from Pensioners started withdrawing their pen- Private pension the PFR and has not chosen a management com- Insured sion savings since July 2012. Most pensioners funds (PPF) pany has one’s pension savings managed by Vne- parties receive their savings in the form of a lump- sheconombank, the state management company, sum, considering that their savings were accumu- Just like the Russian Pension Fund, Most working Russians which invests funds of the biggest number of in- lated over a brief period of time and did not amount private pension funds act as insurers are accumulating their pen- sured parties (42 million persons) and manages the to much. In 2017, lump-sum payments were made of pension savings. They enter into man- sion savings. First of all, these are biggest amount of pension savings (1 848 billion to about 1 million pensioners and their heirs. Some datory pension insurance agreements with people born in 1967 or younger, rubles). The PFR also interacts with 32 private 72,400 are receiving their pension savings as month- insured parties and savings investment participants in the program of state management companies off ering 36 investment ly pension bonuses. agreements with management companies, co-funding of pensions, and holders and administer funds received from the portfolios, which manage 43.3 billion rubles worth of maternity capital certificates who PFR. Some 34.3 million people are accumu- of pension savings of 405,500 people. assigned some of maternity capital lating their pension savings with 38 private funds for their funded pensions. The pension funds. According to the Central total number of people accumulat- Bank, the total amount of pension savings ing pension savings is 76.7 million managed by PPF is 2435 billion rubles. people. Russian Pension Fund (PFR) Acts as the insurer of pension savings. All funded pension insurance contributions Central are received by the PFR, which assigns those Bank (CB) funds to management companies or private pension Acts as the regulator of funds, consistent with citizens’ choice. Pension savings the funded system and con- of citizens, who have chosen the PFR as their insurer, Deposit Insurance trols the activity of management Insuring parties are invested by the state management company, Vne- Agency (DIA) companies and private pension funds sheconombank, and 32 private management companies Most funded pension sav- Since 2015, the Deposit Insurance Agency consistent with relevant regulations; offering 38 investment portfolios. Some 42.4 million ings have been accumulated has been administering the Pension Saving ensures rights and lawful interests people are accumulating their pension savings with with mandatory insurance Guarantee Fund. The agency collects contributions to of insured parties in the accumulation them, and the total sum of funds invested by manage- contributions paid by employers be- the Fund, controls, and invests them. In case of insured of their pension savings. ment companies amounts to 1891 billion rubles. tween 2002 and 2013. The payment events, the DIA pays compensations to citizens and of contributions was suspended for acts as the liquidator of private pension funds upon 2014–2020. the revocation of their licenses.

Over 5.5 years since the beginning of pension savings’ The return on investment of pension savings via the Russian withdrawal, the Russian Pension Fund has paid 104.6 billion Pension Fund reached 158.3 billion rubles in 2017. rubles to citizens.

48 49 Annual Report 2017 Assignment and repayment of pension savings

Structure of pension savings’ depositing in 2017 Assignment and repayment % bln rubles

Russian of pension savings 38,0 718,2 government bonds

Bonds of Russian In contrast to the insurance pension, Same as in the previous years, most pay- 0,4 7,1 constituent territories which can be received only once a month ments (908,100) were lump sums received for the lifetime, pension savings can be by persons whose pension savings were Municipal withdrawn in different ways, depending smaller than 5% of the overall amount 0,001 0,03 bonds on the way they were accumulated and of accumulated insured and funded pen- the category of the recipient. sion funds. Bonds of Russian issuers 36,8 696,4 (economic entities) The right to withdraw pension savings Pension savings of these people were emerges simultaneously with the right formed within a brief period of time and Mortgage securities 2,2 42,6 to receive an old-age insurance pension amounted to a small sum, which is fully or a state pension. repaid as a lump sum.

Stock of Russian joint 0,1 2,4 In 2017 the Russian Pension Fund as- On August 1, pension saving funds paid stock companies signed 1.15 million payments of pension to 533,000 pensioners underwent the an- saving funds, which was 238,600 pay- nual adjustment by additional pension Bank deposits 14,2 268,9 ments less than in the previous years. saving contributions or investment re- turns. Money in bank Out of four types of withdrawals of pen- 6,4 120,4 accounts sion savings, a growth occurred in funded Some 41,000 pensioners had the amount pensions (4,100 assignments more than of their funded pension increased. Securities of international in 2016), as well as the payment of pen- 0,8 14,5 financial institutions sion saving funds to heirs (220,000 as- And the term payments to 18,900 pen- signments more than in 2016). sioners were increased (an average ad- Other assets 1,1 20,5 justed sum stood at 1 510.7 rubles), while Term payments, in which citizens with- 362,150 pensioners received an additional drew funds accumulated under the state payment to their pension savings with- pension cofounding program, were as- drawn as a lump sum (3,900 rubles on signed to 4,700 persons. the average).

Legislative amendments endorsed in 2017 broadened the range of assets Assignment and repayment of pension savings in 2017 allowable for placement of pension savings, including by means (as of December 31) of ratings awarded by the Russian Analytical Credit Rating Agency.

A number of measures were implemented to raise standards for pension Types of pension saving Assigned Number Average Paid savings’ investment, including fuller disclosure of financial institutions’ withdrawals payments of recipients amount amount thousand thousand rubles mln rubles information about their activity. Funded pension 14,2 50,8 866 464,1

Term pensions 4,7 21,6 1 277 331,7

Lump-sum payment 908,1 888,4 3 935 13 491,8

Payment to heirs 218,2 111,2 – 3 418,3

Total 1 145,1 1 072,0 – 17 705,8

50 51 Annual Report 2017 Federal Register of Disabled Persons

Account of pension Disabled persons and social rights service

Off -budget funds Federal executive agencies of citizens Pension Fund, Social Insurance Fund, Health Insurance Fund Health Ministry, Rostrud, Education Ministry, Medical and Social Evaluation Bureau Over the past two years, the technological potential of the Russian Pension Fund’s information system, which has been successfully keeping record Legal entities, Regional individual and Municipal of pension entitlements of millions of Russians entrepreneurs government for a long time, has been used more actively to account for broad social rights and measures

of government support to citizens. information

Federal Register Federal Register of Disabled Persons of Disabled Persons

A key step towards streamlining measures information was verified, and all users of social support and broader capacities and information sources, including those Disabled person’s General-access for their accounting was the Federal Reg- in Russian constituent territories were personal account portal sfri.ru ister of Disabled Persons (FRDP), a new connected to the FRDP. sfri.ru extensive information system of Russia accumulating full information about all Users acquired access to the Federal Reg- persons with disabilities. In 2017, the ister of Disabled Persons over the year. Russian Pension Fund, the developer and First and foremost, these are government Disabled person’s General-access data about administrator of the register, continued its agencies, which received a number of new personal data disabled persons active development and improvement. opportunities via the FRDP. The FRDP’s  Disability degree and period Statistical data about the side of disabled information about the number of persons  Assigned pensions and social benefi ts, population in Russia, its age structure, The FRDP was commissioned late last year with disabilities looking for a job supple- including their amount. disability degrees, age, cause of disability, and started to collect information about mented with information about profes-  Individual rehabilitation and abilitation education, and employment. persons with disabilities from information sional limitations enabled the authorities program and accomplished measures sources – government agencies providing to make a more precise analysis and  Types of provided high-tech medical aid services to disabled persons. These in- create jobs. Information of the register and health resorts Life situations of disabled clude medical and social evaluation com- accessible to authorities of various levels  Information about education persons missions, state off-budget funds, federal improves extraterritorial provision of state and employment FAQ on daily situations of disabled ministries, and regional and municipal services, and, for instance, solve such  History of requests and feedback persons, including certifi cation of disabi- authorities. problems as the duplication of benefits on received state services lity, assignment of pensions and social assigned to a disabled person in various benefi ts, and search for employment. In 2017, they started to provide the reg- regions of the country. Analytical reports ister with information on a regular basis; based on information from the register the completeness and reliability of all enable the authorities to make a more

52 53 Annual Report 2017 Accounting of pension entitlements

precise estimate of disabled persons’ need the project, the interaction of PFR terri- for social support, and provide such. torial divisions with the register was an- Accounting of pension entitlements alyzed and adjusted, and proposals were In addition, the Internet portal of the made to further optimize this process. Federal Register of Disabled Persons was launched in 2017; the website sfri.ru ac- Measures towards the development of Alongside the development of new capac- is using to account of pension entitlements, cessible to general public consists of three the Federal Register of Persons with Dis- ities for accounting social rights of citi- are the registration of new participants in sections. It is first of all the personal ac- abilities enabled its full-scale operation zens, the Russian Pension Fund continued the pension system, update of their per- count section for disabled persons, which to begin by the end of 2017 and include its principal activity in this area in 2017: sonal accounts, provision of citizens with gives access to personal information of the all information sources and users. maintained personal accounts of citizens information about key parameters of their register. in the mandatory pension insurance sys- forming pensions and assigned payments, In 2018, the register will continue to im- tem. The principal services, which the Fund and protection of personal data. Disabled persons can use the personal prove by broadening the range of informa- account to see information about the as- tion sources of the FRDP and the structure signed pensions and social benefits, their of information. amount, rehabilitation and abilitation measures, education, and employment. There are plans to integrate the register into the Unified State Social-Security In- Registration of citizens with mandatory Access of children with disabilities to the formation System (USSSIS), which is also personal account section of the FRDP has developed by the Pension Fund, and the pension insurance system also been provided. Two sections of the general-access data portal data.gov.ru, for The registration with the mandatory pension insurance system is a key public service provid- portal are accessible to the general public: which the FRDP will provide more infor- ed by the Pension Fund, which begins the formation of pension entitlements. The PFR opens statistical data about persons with dis- mation. a personal account, SNILS, and issues a certificate of mandatory pension insurance. Later on, abilities, including the size of Russia’s dis- SNILS is used as means of identification of citizens in the system accounting of pension en- abled population, its age structure, groups The personal account section and the titlements, including the amount of paid pension insurance contributions, labor record, and of disabilities, age, cause of disability, etc, mobile application of the FRDP will be the number of acquired pension points. In 2017, the PFR registered 1.6 million new partic- and the section describing life situations updated and improved. There are plans to ipants with the mandatory pension insurance system, and the total number of current per- and containing FAQ on daily life of dis- open personal account sections for FRDP sonal accounts in the system reached 153.8 million. abled persons, including the certification information sources and users. of disability, the assignment of pensions and social benefits, the search for employ- In addition, the portal gosuslugi.ru will ment, etc. acquire a new online public service pro- viding access to information from the reg- For the purpose of convenient use of the ister of persons with disabilities. FRDP, the Pension Fund has developed and launched a mobile application based Requests of citizens will be processed Notifi cation of pension and social security entitlements on the platforms iOS and Android, to give over the year in the context of the FRDP The Pension Fund provides several types of notification of participants in the mandatory access to personal accounts of disabled feedback. pension insurance system. The most popular service is information about pension entitle- persons from a smart phone. ments. In 2017, the Pension Fund notified 23.4 million persons at their request. Information was provided to 11.1 million people via PFR client services, and 12.3 million were informed In the second half of 2017, the Pension by emails sent via the Pension Fund website and the Public Services Portal. Fund started rendering public services us- ing FRDP information.

All types of disability pensions, as well as Information of the Federal Register of Dis- monthly social benefits paid to disabled abled Persons covers all essential charac- persons were appointed to citizens apply- teristics of their life, including physical dis- ing to the PFR in accordance with the in- functions, limited mobility and professional formation obtained from the FRDP. activity, rehabilitation and abilitation mea- Personal data protection sures, group of disability, provided social Information on personal accounts of insured parties in the Pension Fund is confidential, The pilot project continued till the end benefits and pensions and their amount, personal data is protected on all levels of the PFR system and every stage of personal data of the year at Pension Fund divisions in and other measures of social support. processing, from receiving information from legal entities and individuals to its storing. Em- 12 constituent territories: Belgorod, Volog- The full information, which is constantly phasis is put on personal data security in the exchange between PFR territorial divisions and da, Irkutsk, Penza, Samara, and Saratov updated and accessible to the authorities, interaction with third-party organizations providing pensions and social security. regions, the Krasnoyarsk and Khabarovsk helps improve the quality of public services territories, Crimea, Tatarstan, Chechnya, provided to disabled persons consistent and Chuvashia. Upon the completion of with their needs.

54 55 Annual Report 2017 Unifi ed State Social-Security Information System

Updating pension entitlement data Information on personal accounts in the mandatory pension insurance system, which gener- As a result of developing the FRDP and the USSSIS, the Russian ates pension entitlements of citizens, is based on employers’ reports on accrued and paid in- Pension Fund becomes the national center of personal surance contributions. In 2017, the Pension Fund updated personal accounts of 57.7 million of the entire Russians consistent with the information provided by their employers in accordance with accounting of entitlements and expenses the pension rights they acquired. social sector, from municipal to federal levels.

for the information system was prepared, Data coming from information sources alongside a classifier of social protection was reconciled with the PFR’s data, and measures, and a list of recipient catego- local social protection measures were Data validation in interagency e-interaction system ries. The first stage of the USSSIS proto- reconciled with the social protection mea- The Pension Fund is an active participant in interagency electronic interaction, a system type was designed. sures classifier of the USSSIS. which enables data exchange between various government agencies for the purpose of fast and quality provision of public services to citizens. In 2017, the USSSIS prototype was suc- The system was put on a trial run in fi ve re- In 2017, the Pension Fund provided information from its information system on 234 requests cessfully developed and tested in pilot gions (the Republic of Bashkortostan, the Al- for confirmation of personal data of citizens, their SNILS, amounts of payments received regions (the Republic of Bashkortostan, tai territory, the Kaluga region, the Volgo- from the PFR, and other. the Altai territory, and the Kaluga region), grad region, and the Stavropol territory) and after which the information system’s certifi ed for compliance with data security infrastructure and software were imple- requirements. The USSSIS was commis- mented. sioned nationwide at the end of the year.

Unifi ed State Social-Security Any person can use the USSSIS’s social benefi t calculator Information System to learn about all federal, regional, and municipal social protection measures one receives, as well as one’s entitlements.

While developing and improving the Fed- eral Register of Disabled Persons, in 2017, the Pension Fund was working on the Uni- USSSIS goals fied State Social Security Information System (USSSIS), an even bigger project  Unification of social protection mea- accounting of social protection of dis- sures provided by public and munic- abled persons and the entire social system ipal authorities, and various organi- of Russia. In the end, the USSSIS will be- zations and entities. come a national center for accounting and  Possibility of more precise forecasting analysis of state social expenditures. of social expenditures of the public sector. The USSSIS is being developed under Ar-  Improved quality of public and mu- ticle 5 of Federal Law No. 338-FZ dated nicipal services. 29.12.2015, «On Adjustment of Certain  Better information of citizens about Russian Legislative Acts Pertaining to social protection measures and their the Accounting and Improvement of So- entitlements. cial Protection Measures Based on the Targeted Approach and Need Criterion».  Shift to social protection measures The first stage of the USSSIS project came based on targeted approach and need to an end in 2016: legislation required criterion.

56 57 Annual Report 2017 State pension savings co-funding program

Indicators of state pension savings co-funding program

State pension 2009 2010 2011 2012 2013 2014 2015 2016 2017 total Number of contributors 0,6 0,7 0,8 1,0 1,8 1,2 0,9 0,8 0,7 – mln persons savings co-funding Amount of contributions 2,6 3,6 3,9 6,1 12,6 9,6 7,0 5,6 5,3 56,4 bln rubles

Average contribution 4,2 4,9 5,1 6,4 7,0 7,7 7,6 7,4 8,1 – program thousand rubles Employers’ contribution – 1 – 1 97,7 126,1 117,3 200,6 129,3 107,4 92,2 870,5 mln rubles

Government co-funding 2,5 3,4 3,9 5,9 12,4 9,4 6,8 5,5 5,1 54,9 Over nine years of the state pension savings bln rubles Monthly payments to participants2 – – – 735 739 832 916 1 052 1 277 – co-funding program, participants made 56.4 billion rubles

rubles worth of voluntary contributions to their Total payments to participants3 – – – 1,6 11,1 24,0 53,1 159,2 331,7 580,7 pensions backed with government funding mln rubles of 54.9 billion rubles. 1 Included in participants’ contributions for 2009. 2 An average amount of term pension consisting exclusively of funds accumulated under the program. There are other ways the funds can be repaid, together with pension savings accumulated other than through the co-funding program. The withdrawal of pension savings, including those accumulated under the program, started in July 2012. The state pension savings co-funding pro- Pension Fund distributed between personal 3 Amount of term payment. gram kicked off in 2008 to enable its par- accounts 5.5 billion rubles co-funding volun- ticipants make voluntary contributions to tary contributions made by citizens in 2016. their future funded pensions backed with government funding between 2,000 and The overall sum of voluntary contributions 12,000 rubles a year. reached 56.4 billion rubles, including contri- butions made by the program participants In 2017, 650,800 program participants in 2017, while the government co-funding made voluntary contributions totaling amounted to 54.9 billion rubles. Some 870.5 5.3 billion rubles, with an average contribu- million rubles were contributed by em- tion amounting to 8,100 rubles. ployers. The total sum of pension savings accumulated by participants in 2009–2017 Employers, who can also participate in exceeded 112.2 billion rubles. the program, contributed 92.2 million rubles to future pensions of their employees. The number of pensioners receiving pay- ments under the program grew 150% year- The government backed voluntary contri- on-year to 21,600 in 2017. The overall sum butions of citizens with 5.1 billion rubles in paid to program participants doubled over 2017. Consistent with the law, the money will the year to 331.7 million rubles. An aver- be credited to personal accounts of citizens age pension assigned under the program in May 2018. Meanwhile, in May 2017, the is 1,280 rubles per month.

Pension savings accumulated by participants in the state pension savings co-funding program has topped 112.2 billion rubles since 2009.

58 59 Annual Report 2017 Maternity (family) capital program

The pattern of spending maternity capital The Pension Fund has granted almost funds did not change much since the pre- 13 million requests for spending materni- Maternity (family) vious year. The spending totaled 311.8 bil- ty capital funds over the program period. lion rubles (312.9 billion rubles in 2016). The total funds spent according to those Same as before, most funds were spent requests exceeded 2 trillion rubles as on improving living conditions – 304 bil- of 2017. capital program lion rubles or 97.5% of all funds. In 2017, the trend of the previous years remained, As a result, 4.9 million certificate holders and the amount of maternity capital funds (59% of all holders as of late 2017) fully spent on buying homes was thrice bigger spent their maternity capital. As of De- than funds spent on building a house, while cember 31, 2017, 2.9 million Russian fam- mortgage loans were repaid with maternity ilies fully retained their maternity capital Over 11 years of the maternity capital program, capital funds almost twice as o en. in order to spend it in the future. over 5 million Russian families received government support exceeding 2 trillion rubles total. Spending of maternity capital funds

Improved Lump-sum Education Mother’s Purchase living payments of children funded of goods conditions pension and services Maternity (family) capital is a measure of certificates, and assigns funds for the pur- government support to Russian families to poses chosen by families. which the second or next child was either 304,1 0,01 7,62 0,12 0,004 born or adopted after January 1, 2007, if no In 2017 the Pension Fund issued 727,200 ma- maternity capital certificate was issued or ternity capital certifi cates. A total of 8.3 mil- 2017 no such entitlement occurred in the previ- lion certifi cates have been issued over the 311,8 bln rubles ous period. program period, including 4.9 million certifi - cates fully spent by the end of the year. Ma- The Pension Fund administers the materni- ternity capital amounted to 453 026 rubles 2009–2017 ty capital program, issues maternity capital in 2017. 2037,3 bln rubles

1880,9 128,3 27,3 0,8 0,005 Use of maternity capital funds

The pattern of use of maternity capital education of children and associated ser- funds did not change much in 2017. A total vices provided by primary, general-educa- of 869,300 requests were filed for spending tion, vocational, and higher school services funds on main goals of the program, in- grew most. Families filed about 120,200 re- cluding improvement of living conditions, quests for spending the funds on education education of children, and mother’s pension service, which was by 12,800 or 11.9 % (868,800 in 2016). more than the year before.

Same as before, most applicants spent This is another proof of the yearlong status the funds on improving their living condi- of education as one of the most dynamic ar- tions, about 748,500 or 86.1% of all requests eas of the maternity capital program. filed over the year. For the first time in years, the number of such requests slightly Requests for spending maternity capital The legislative amendments endorsed in 2017 extended declined. Compared to 2016, the number funds on pension savings were filed by the maternity capital program till the end of 2021 – by then declined by 12,500 or 1.7%. In 2016, the 539 participants over the year, in addition number of such requests grew by 39,000, to 93 requests for funding social adjustment the second or next child should be born or adopted to the family aspiring or 5.4%, and totaled 761,000. and integration of children with disabilities; for government support in the form of maternity capital. the option appeared in 2016 to enable fami- As a result, in 2017, the number of requests lies to pay for specialized goods and services for spending maternity capital funds on required by disabled children.

60 61 Annual Report 2017 Social benefi ts

Package of social services (PSS) Social benefi ts Provided as part of the monthly social benefit and includes medicines, medical products, dietary food for disabled children, health resort vouchers, and free travel to and from health As of December 31, 2017 resorts. Can be monetized fully or partially. Recipients – PPS monetary Year’s total – 5,3 mln. (services), equivalent – as part of MSB. 10,1 mln. (money) 1 048,97 rubles. More than 20 million Russians received social benefi ts and supplements from the Russian Pension Fund in 2017 to a sum totaling 487.1 billion rubles. Monthly social supplement of WWII veterans Assigned to WWII veterans and disabled persons, former inmates of prison camps, Leningrad Siege survivors, and some other categories of citizens for purpose of improving their material status. Recipients – Amount – 500 or 1 000 rubles Year’s total – Monthly social benefi t (MSB) 478 900 persons. depending on recipient’s 4,6 bln rubles. category. Assigned to war veterans, WWII veterans, their families, citizens impacted by radiation accidents and nuclear tests, persons with disabilities of all degrees, disabled children, and some other categories. Recipients – Amount – 505,7 Year’s total – 15,4 mln persons. to 59 599 rubles depending 396 bln rubles. on recipient’s category. Monthly social supplement for achievements and merits Assigned for outstanding achievements and merits to heroes of the Soviet Union and Russia, heroes of socialist labor and labor (Russia), holders of Glory and Labor Glory orders, Order of Merit, Olympic champions, and some other categories of citizens. Compensation for caring for disabled persons Recipients – Amount – 12 586, 16 613 Year’s total – Assigned to compensate for the lost income of non-working able-bodied citizens caring 18 000 persons. or 20 892 rubles – depending 3,7 bln rubles. for disabled persons: people with first-degree disabilities, people who need constant care, on recipient’s category. and people older than 80. Recipients – Amount – Year’s total – 1,9 mln persons. 1 200 rubles. 38,6 bln rubles.

Compensation of vacation travel expenses Compensation for caring for disabled children and people Assigned to non-working pensioners of the North to compensate their travel expenses with lifelong disabilities of fi rst degree in Russian territory. Recipients – Average amount – Year’s total – Assigned to compensate for the lost income of non-working able-bodied citizens caring 236 000 persons (money), 14 000 rubles (money), 3,5 bln rubles. for disabled children and people with lifelong disabilities of first degree. 5 500 persons (ticket). 35 300 rubles (ticket). Recipients – Amount – Year’s total – 538 500 persons. 1 200 или 5 500 rubles. 32 bln rubles.

Funeral benefi t Compensation of resettlement expenses Paid to families of deceased pensioners. Assigned to non-working pensioners of the Far North in case of their resettlement. Recipients – Amount – Year’s total – Recipients – Average amount – Year’s total – 1,4 mln people. 5 562,25 rubles. 8,3 bln rubles. 7 000 persons. 34 000 rubles. 0,24 bln rubles.

62 63 Annual Report 2017 Co-funding of social programs of RF territories

Russian Pension Fund’s subsidies for social programs Co-funding of Russian constituent territories 575,1 600 563,6

502,3 Total of social programs 500 1 113,3 987,8 1 033,7 380,6 400 of RF territories 354,0 300,4 rub. 300 n ml

The Russian Pension Fund subsidizes social 200 2015 2016 2017 programs of constituent territories for the purpose 100 62,6 61,4 of improving social service institutions and giving 43,4 40,7 40,4 44,1 32,1 32,3 36,7 30,3 27,8 7,0 targeted support to non-working pensioners. 0 Construction Repairs Purchase Purchase Computer Compensation and renovation at social of equipment of vehicles courses of damage done of social service service and durable for social service for pensioners to pensioners institutions institutions goods for social institutions by emergencies Budgets of Russian constituent territories Those expenditures amounted to 300.4 mil- service and natural are subsidized to co-fund social programs lion rubles. institutions calamities consistent with the agreements between the Russian Pension Fund and the executive The effort towards strengthening physical authorities of constituent territories. infrastructure of social service institutions 2015 2016 2017 improved living conditions and service pro- In 2017, the Pension Fund provided subsi- vided to over 27,000 senior citizens and dis- dies to 84 Russian constituent territories abled persons. to an overall amount of 1033.7 million ru- bles (1 113.3 million rubles in 2016). Their capacity grew by 315 residents.

Traditionally, most of PFR subsidies are Institutions in 25 constituent territories ac- spent on heightening physical infrastruc- quired technological equipment and durable Since 2000, the Russian Pension Fund has assigned 29.6 bln rubles ture of social service institutions in Russian goods, such as residential and public-area to co-fund social programs of Russian constituent territories supporting constituent territories. The sum amounted furniture, kitchen equipment, and house- to 969.2 million rubles in 2017. hold appliances to a total sum of 61.4 mil- senior citizens and improving their living conditions. lion rubles. Most funds (575.1 million rubles) were spent on building and renovating social Mobile brigades of 46 social service insti- service institutions for senior citizens and tutions acquired 46 vehicles to a total sum disabled persons. of 32.4 million rubles.

The PFR subsidized construction projects Targeted social assistance totaling 27.8 mil- in 8 constituent territories, and helped ren- lion rubles was provided to more than ovate social service institutions in 2 constit- 3,400 non-working pensioners affected by uent territories. emergencies and natural calamities.

Repairs were made in 162 social service Some 36.7 million rubles were spent on institutions in 70 constituent territories: teaching computer skills to non-working facades, roofs, residential buildings, and pensioners. utilities were repaired, entrance accessibil- ity ramps were built, fire safety was bol- More than 35,300 pensioners were trained stered, etc. in 71 constituent territories.

64 65 Annual Report 2017 Awareness-raising activities

Awareness-raising Press The Pension Fund’s program of raising pension and social security awareness included the publishing of information materials on topical pension and social security measures activities by 28 national newspapers and magazines with the biggest circulation. A total 250 PFR information materials were posted to address 11 subjects, such as rules and technicalities of the formation of pensions, the indexation of pensions of working pensioners, postponed retirement, use of maternity capital, PFR online services, etc.

The diverse activity of the Russian Pension Fund is the cause of the broad range of recipients of its services. Hundreds of thousands Radio of people are daily interacting with the Fund Pension Fund audio messages were aired by 14 leading national radio stations, including Avtoradio, Vesti FM, Radio Russia, Europa Plus, Mayak, Dorozhnoye Radio, Ekho across the country, which requires a variety Moskvy, Shanson, Militseiskaya Volna, Retro FM, and others, in 2017. The messages addressed the rules of pension forming, factors essential for the pension size, new forms of communication instruments applied by the PFR of the provision of PFR public services, postponed retirement, etc. The messages dedicated in its awareness-raising activities. to five subjects were aired 4,140 times over the year. Information support of the Pension Fund’s activity is provided by the PFR presence in every principal mass media channel. Hence, a key principle of the Fund’s information activity Out-of-home advertising is the high degree of diversification of information Pension Fund information is displayed by out-of-home media in cities across the country to inform citizens about essential aspects of pension forming, maternity capital, dissemination methods and message formats. and other social benefits. In 2017, the PFR’s outdoor advertisements addressed five subjects, including postponed retirement, legal salaries, calculation of future pensions on the Pension Fund website, provision of public services online, and the maternity capital program. The total circulation of materials was 8,600 copies.

Interaction with mass media Press services of Pension Fund divisions across the country are interacting with mass Television media and disseminating information via printed editions, television, the radio, social In 2017, the Pension Fund released a series of TV videos about pension points, networks, blocs, and special public events. PFR heads and specialists are participating possibilities of receiving public services in the personal account section on the PFR in programs and interviews and giving topical comments to the media. The activity website, pension entitlements acquired through legal salary, extension of the maternity of press services is integrated into the Fund’s activity and aimed, in particular, at assisting capital program, etc. PFR videos were shown as part of commercials on Russian television the work of specialists at territorial divisions. In 2017, PFR media groups posted 21,000 press channels Rossiya 1, Rossiya 24, Channel 1, STS, Domashny, and Che. The videos were releases, and held 5,400 press events, which resulted in 26,500 reports in the media and shown on television more than 2,600 times. 13,400 PR events, which led to the posting of 35,500 reports in the media.

66 67 Annual Report 2017 Awareness-raising activities

Information materials Animated banners Pension Fund divisions and client services across the country present brochures, booklets, In 2017, the Pension Fund’s animated banners were posted on major Internet platforms, posters, and other information materials regarding all issues raised by Pension Fund including Yandex.ru, Mail.ru, Aif.ru, Izvestia.ru, Mk.ru, Vk.com, Odnoklassniki.ru, Rutube.ru, visitors. In 2017, 47 types of printed products with a total circulation exceeding 18 million etc. More than 101 million placements of PFR animated banners were made over the year. were released. PFR territorial officers also distributed monthly newspapers for Fund clients and employees. The newspapers had the yearly circulation of 668,000 copies.

Consulting Center The Pension Fund was providing up-to-date information about major aspects of pensions The main subjects of the Russian Pension Fund’s awareness-raising and social security in 2017 via its Consulting Center operating nationwide. The center activities in 2017 were pension points, possibilities of increasing one’s could be accessed by phone, 8-800-302-2-302, or on the PFR website, in the online consultant section. Over the year, center operators gave consultations to over 1 million pension, legal salaries, postponed retirement, indexation of pensions citizens. The most popular subjects were the assignment and use of maternity capital, of working and non-working pensioners, rules of using maternity capital the SNILS issue or renewal procedure, and pension-forming rules. funds, and online provision of public services.

Information campaigns via trade unions In 2017, the Pension Fund continued explaining pension laws and innovations Website in the pension system to labor collectives. A total of 10,700 coaching events for trade union activists, and more than 68,000 meetings with labor collectives at enterprises The Pension Fund’s official website, www.pfrf.ru, provides the fullest and latest were held over the year. The turnout exceeded 1.4 million. In addition, PFR employees information regarding pensions and social security systems in Russia, as well as all types visited 45,000 organizations for giving consultations on pensions and social benefits of PFR publications and information materials available online. In 2017, the PFR website to 756,000 members of labor collectives. The Pension Fund’s information materials was visited by 17.7 million people; the website was accessed 32.5 million times over pertaining to pension entitlements and the calculation of pensions were distributed 12 months, about three pages were viewed per visit, and an average visit lasted for four during those events. In all, 2.4 million leaflets and 1.7 million brochures of the PFR were minutes. The most popular website sections were the Pension Calculator, the Consulting distributed. In 2017, corporate editions of employers and trade unions published more Center, the Formation and Calculation of the Future Pension, and Information than 6,500 information materials on pensions and social security. for Residents of the Region.

Pension awareness campaign for the young Social networks and blogs In 2017, the Pension Fund completed the seventh stage of the program raising pension Alongside the Pension Fund’s official website, its information is disseminated online and social security awareness for the young, «Your Pension Depends on You», which by PFR groups and pages on the VKontakte, Odnoklassniki, Facebook, and Twitter started in 2011. PFR specialists gave over 20,000 lessons at general-education, vocational, social networks. They offer useful up-to-date information about pension subjects and higher education establishments across the country. The PFR annually publishes the in the customary format of social networks and give direct access to PFR specialists, textbook, «All about Your Future Pension; for Studies and for Life», which is used a teaching who answer questions of interest. In 2017, the Pension Fund’s pages on social networks aid and explains main principles of the Russian pension system in a simple language. posted more than 1,700 information materials, and gave 22,000 consultations to citizens. The textbook had a circulation of 936,000 copies in 2017 and was donated to students The number of social network users subscribed to the PFR reached 178,000, and and education establishments. As part of the program, all Pension Fund offi ces had open the overall number of social network users who viewed Pension Fund publications over days, which introduced more than 85,000 students to the PFR activity. Federal, regional, the year exceeded 5 million. and district media outlets posted and aired about 14,000 materials about the campaign.

68 69 Annual Report 2017 Appeal processing

According to a VCIOM poll, the awareness of Russian citizens of pension- Appeal processing forming rules and procedure increased from 48.8 % to 52.2 % over 2017, and 88% know that their pensions depend on insurance contributions paid by employers and are expressed in pension points. The Russian Pension Fund provides multiple The poll was held in November 2017 in 500 populated localities in 80 Russian constituent territories – republics, territories, and regions, and involved 1,700 women aged from 20 opportunities of sending feedback and fi ling to 55 and men aged from 20 to 60. appeals on all levels of the PFR system.

It is possible to submit a proposal, ask and payment of insurance contributions by a question, or fi le a statement or a complaint individual entrepreneurs. with the Russian Pension Fund either in per- son or in writing. Citizens and insuring par- There was a slight decline in the number of ties can fi le their appeals on all levels of the appeals regarding state social support and PFR system: with 2,460 Fund client services, social services, including the use of materni- Pension awareness website for schoolchildren PFR divisions in Russian constituent territo- ty capital funds. and higher education students ries (84) or the PFR central executive body, By the school year 2017/2018, the Pension Fund launched an educational Internet the Executive Directorate based in Moscow. All appeals by citizens and insuring parties resource telling schoolchildren about pensions, school.pfrf.ru. The website presents received by the PFR were timely and fully pro- the structure of the Russian pension system For citizens’ convenience, the Pension Fund cessed, explanations were given, and in some and the correct way to start forming a pension website, www.pfrf.ru, has an online liaison cases assistance was provided in receiving in a captivating and illustrative form. The offi ce processing appeals sent online. Ap- relevant documents and services. Proposals, new PFR project will guide schoolchildren and peals of citizens and insuring parties are also statements and complaints by citizens were higher education students through main aspects received by the PFR Consulting Center via a analyzed by Fund specialists, with emphasis of the formation of their future pension and 24/7 phone line and the Internet. on mass statements. Reports on possible cor- suggest steps to be taken towards that purpose. ruptive practices at the PFR were scrutinized. Pedagogues can use the new Internet resource In 2017, the Pension Fund received 9.8% and the materials it contacts as teaching aids in or 49,600 more written appeals, which totaled For the purpose of rapid response, the Pension pension awareness lessons annually given across 554,000, including 53,000 (9.6%) received by Fund maintained information lines of PFR the country with the assistance of the Fund. the PFR Executive Directorate, 186,800 (33.7%) offi ces, which gave consultations to about received by PFR offi ces in Russian constituent 1.5 million people over the year (910,000 in territories, and 314,200 (56.7%) received by 2016). About 130,000 citizens received in-per- PFR territorial divisions in cities and districts. son consultations provided by liaison special- ists at PFR offi ces (117,000 in 2016). About a quarter of appeals regarded the cal- culation of pensions and the possibility of On December 12, 2017, the Pension Fund held their increase. Other topical subjects were its fi  h countrywide day of meetings with cit- investment of pension savings, the choice of izens, during which 3,200 people visited PFR a management company, rights and obliga- offi ces or asked their questions in video and Raising computer skills of pensioners tions of insuring parties and insured persons, audio formats and received explanations. In 2017, the Pension Fund, acting together with Rostelecom, continued implementing the project Internet ABC tasked with teaching computer skills to Russian pensioners. The campaign is based on the textbook Internet ABC and the same-name website, which tell senior citizens about the structure of a computer, the work with text files, and video, and audio materials, the use of search engines and email services, and For the purpose of citizens’ convenience, the Pension Fund website has cyber security basics. The campaign launched in 2014 has resulted in the training of 165,000 pensioners. Also, the Pension Fund annually co-funds computer courses the online liaison offi ce, receiving appeals sent online. Citizens for senior citizens arranged by Russian constituent territories. In 2017, the training and insuring parties can also contact the PFR Consulting Center using was provided to 34,300 pensioners in 71 constituent territories, and the total number the 24/7 telephone line and the Internet. of trained pensioners reached 113,500 since 2015.

70 71 Annual Report 2017 International cooperation

Appeals filed with Russian Pension Fund 314,2 International cooperation 290,0 300

250 The Russian Pension Fund is systemically working to develop bilateral and multilateral

200 relations with foreign partners to foster

d 186,8 n 173,2 165,0 Russia’s standing in the fi eld of social security ousa h

t 141,8 150 and pension insurance.

100 The PFR’s international cooperation in and solutions reconciling national norms, the field social security and pension in- which regulate state social security sys- 44,1 49,4 53,0 surance is an important area of Russia’s tem, with universally recognized princi- 50 integration with the international com- ples and norms of international law. The munity. Most countries of the world are ultimate result of this process is the de- dealing with the problems faced by social velopment and improvement of national 0 359,1 504,4 554,0 security systems. The process includes social security systemsя. the recognition of principles and norms of 2015 2016 2017 international law, the study and summa- In 2017, the Russian Pension Fund devel- rization of best available national norms oped international cooperation in several ar- 12,3 9,8 9,6 of social law, the search for consensus eas of social security and pension insurance.

39,5 32,7 33,7

48,2 57,5 56,7 Cooperation with international organizations PFR Executive PFR offices in RF PFR territorial Directorate constituent territories divisions Eurasian Economic Union (EAEU)

In February 2017, Russian Pension Fund use their pension rights acquired while representatives took part in a meeting working in EAEU member states. dedicated to the draft treaty on pension benefits in EAEU member countries and The meeting participants elaborated a a the draft procedure of interaction be- joint stance on settling differences over tween pension authorities of EAEU mem- pension benefits in effect in EAEU mem- ber states and the Eurasian Economic ber states for the sake of accelerating the Commission (EEC) in the field of pensions. approval of the draft treaty.

The goal of the EAEU treaty on pension The Advisory Committee on Social Securi- benefits is to raise the level of social ty, Pension Entitlements, Healthcare, and protection of citizens in EAEU member Professional Activity of Working People in states, and to ensure the sustainable de- EAEU Member States held the third meet- velopment of member states, and general ing in September to discuss the elabora- integration in the EAEU. The treaty will tion of the draft treaty and mechanisms ensure citizens’ right to form, retain, and of its implementation.

72 73 Annual Report 2017 Cooperation with international organizations

The meeting participants approved the regulations and proposed the elabora- in the report at the World Social Security draft memorandum on cooperation be- tion of new ones. The role of ISSA Tech- Forum in Panama in 2016. During the year tween the Eurasian Economic Commission Russian Pension Fund nical Commission in solving ten global PFR representatives attended several ISSA and the International Association of Pen- representatives social security problems highlighted seminars. sion and Social Funds (IAPSF), a regional to international organizations non-governmental organization uniting pension and social funds of CIS and EAEU Organization for Economic Co-operation member states. The Eurasian Economic PFR Board Chairman and Development (OECD) Commission views cooperation with the Anton Drozdov IAPSF as one of the most promising areas In 2017 Pension Fund representatives The Russia section of the OECD’s Pen-  Member of the International Social Se- of interaction in the field of social securi- cooperating with the OECD prepared rel- sions at a Glance was updated. In addi- curity Association (ISSA) Bureau. ty fostering the development of a common evant information and indicators of the tion, the PFR actively took part in the labor market in the EAEU.  Chairman of the ISSA Executive Com- Russian pension and social security sys- joint meeting of the OECD Working Party mittee of the BRICS project. tem for inclusion in the international on Private Pensions and the International The Advisory Committee also approved  Member of the ISSA European network database, OECD global pension statistics, Organization of Pension Supervisors, and principles of the elaboration of Labor Law Executive Committee. and the OECD’s edition, Pension Markets a research seminar on pensions, aging, Fundamentals (a model labor code) of  Member of the ISSA Nominating/Elec- in Focus 2017. and pension entitlements. EAEU member states. The document was tion Committee. elaborated by the General Confederation of Trade Unions on the basis of an anal- PFR Board First Deputy Chairman International Association of Pension ysis of constitutions of EAEU member and Social Funds (IAPSF) states, labor codes, and international la- Alexander Kurtin bor regulations and labor right guarantees  Member of the working group on inter- In May 2017, Russian Pension Fund rep- Chairman Nikolay Kozlov addressed for citizens of EAEU member states. action with the OECD at the Econom- resentatives took part in the international the audience. ic Integration Sub-commission of the conference, «The Development Prospect It was decided to create a working group, Government Commission on Economic of Pension and Social Security System Alexander Kurtin presented a report which would make proposals regarding Development and Integration. of Georgia and Eurasian Countries.» on the specifics of modern national labor labor law fundamentals.  Honorary Chairman of the International markets and adjustments made to pension Association of Pension and Social Funds PFR Board First Deputy Chairman Al- systems of Eurasian countries on the ex- (IAPSF). exander Kurtin and PFR Board Deputy ample of Russia. International Social Security  Member of the Advisory Committee Association (ISSA) on Social Security, Pension Entitle- ments, Healthcare and Professional International forums In June 2017, Russian Pension Fund Board Activity of Working People in Eurasian Chairman Anton Drozdov attended sev- Russian Pension Fund representatives took Insurance Department and the ISSA Tech- Economic Union Member States. eral meetings of the ISSA, which sum- part in the following international forums nical Commission on Pensions marized the implementation of the ISSA over the year:  The 8th international conference, «Confi - program for the current and three-year PFR Board Deputy Chairman  23rd Baltic Social Security Conference, dence and Security in Information Society,» periods, launched the Bureau commit- Sergey Afanasyev at which PFR Board First Deputy Chair- at which Russian Pension Fund represen- tees on administration and membership  Deputy Chairman of the ISSA Technical man Alexander Kurtin made a report, tatives presented a report, «The Establish- fees, and listened to a report by the ISSA Commission on Old-age, Invalidity and «The latest pension reforms and the labor ment of the PFR Technical Center for Moni- Treasurer and PFR Board Deputy Chair- Survivors’ Insurance. market; complementarity and innovative toring Information Security Events.» man, Nikolay Kozlov, on the ISSA finan- solutions»;  A meeting of the 3rd interregional cial status at the end of the three-year  International pension seminar at the invi- high-level roundtable on social security period of 2014–2016 and a report by the PFR Board Deputy Chairman tation of the Hungarian National Pension in Latin America. Control Commission on the ISSA finan- Nikolay Kozlov cial status as of the end of 2016. A new  International Social Security Associa- ISSA vice-president was elected. In March tion Treasurer. World Bank (WB) and April 2017, Russian Pension Fund representatives took part in various ISSA Over the year, Russian Pension Fund rep-  A joint seminar of the World Bank PFR Actuarial events, including the 11th forum of ISSA resentatives took part in the following and the Higher School of Economics, Expectation and Strategic Technical Commissions, which addressed events of the World Bank: «The Development of the Russian Pen- Planning Department Head the program and budget of Technical Com-  A seminar, «Pension Reform Modeling sion System in the International Con- Arkady Solovyov missions in 2017–2019, approved a plan and Analysis and Aspects of Russian text.» of the Technical Commissions’ activity in  Deputy Chairman of the Technical Com- Pension Reform,» organized at the re-  A coaching seminar on the integrat- that period, discussed the plan’s structure mission on Statistical, Actuarial, and quest of the Russian Labor Ministry ed social security information system and projects, reviewed the current ISSA Financial Research. and the Pension Fund. of Turkey.

74 75 Annual Report 2017

Bilateral cooperation

In furtherance of bilateral cooperation, a del- Russia and the Czech Republic. The bilateral egation of the Social Insurance Institution meeting highlighted the organization and of Finland visited the Russian Pension Fund scope of activity of the Czech Social Secu- in May 2017. rity Administration, specifi cs of the Czech pension insurance system, and the current Representatives of the two organizations development of the Russian pension system. conferred on the development of national The sides also spoke about the implemen- pension systems and cooperation in the tation of the Russian-Czech social security fi eld of pension benefi ts. The meeting also agreement and the agreement between the addressed stages in the development of pen- labor ministries of the two countries, which sion and social security systems in Russia regulates the implementation of the social and Finland, and an agreement to resume security agreement. bilateral interagency cooperation launched at the PFR’s outset was reached. In late 2017, PFR Board Chairman Anton Drozdov visited the German Supplementary In June 2017, the Russian Pension Fund Provident Fund for Federal and Land Em- was visited by a delegation of the Czech So- ployees. Representatives of the two funds cial Security Administration in furtherance discussed the functioning and administering of the agreement on the implementation of mandatory pension schemes for public of the social security agreement between sector employees.

76 Appendixes Annual Report 2017 Contacts of Russian Pension Fund divisions

Contacts Division Head Address Telephone 15. PFR division Tabolov Sergei 362031, 4/1, Leonova Street, (8-8672) 40-97-21 in the Republic Soltanbekovich Vladikavkaz of Russian Pension Fund divisions of North Ossetia – Alania 16. PFR division Vafi n Eduard 420111, 8, Pushkina Street, (8-843) 279-25-00 in the Republic Yafasovich Kazan of Tatarstan Division Head Address Telephone 17. PFR division Kenden Svetlana 667000, 18, Kochetkov (8-39422) 9-61-04 1. PFR division Kulov Askarbiy 385000, 42, Pobedy Street, (8-8772) 53-13-04 in the Republic Dyrtyk-Kara Street, Kyzyl 9-61-01 in the Republic Khadzhibachirovich Maikop 57-62-22 of Tyva (acting head) of Adygeya 18. PFR division Beltyukov Alexei 426008, 272a, Karla Marksa (8-3412) 63-03-02 2. PFR division Ageyev Oleg 649000, 15/1, Kommunis- (8-38822) 2-70-41 in the Republic Vasilyevich Street, Izhevsk 60-75-02 in the Republic of Altai Valeryevich ticheskiy Pr., Gorno-Altaisk of Udmurtia 3. PFR division Khantimerov Foat 450077, 55 Z. Validi Street, (8-347) 273-58-78 19. PFR division Filonov Viktor 655017, 72a, Krylov Street, (8-3902) 22-94-99 in the republic Galyautdinovich Ufa in the Republic Alexeyevich Abakan 28-81-00 of Bashkortostan of Khakassia 4. PFR division Khankhalayev 670000, 45a, Kommunistich- (8-3012) 29-12-01 20. PFR division Akhmadov 364051, 4. Sheikh Ali Mita- (8-8712) 62-86-25 in the Republic Yevgeny Kazakovich eskaya Street, Ulan-Ude 29-12-00 in the Chechen Mokhmad-Emi yev Street, Grozny 22-24-83 of Buryatia Republic Isayevich 5. PFR division Isayev Magomed 367013, 16, Gamidov Ave- (8-8722) 98-73-00 21. PFR division Kondratyeva Rosa 428018, 87, Konstantina Iva- (8-8352) 58-31-50 in the Republic Isayevich nue, Makhachkala 68-15-82 in the Republic Alexeyevna nova Street, Cheboksary 30-65-01 of Dagestan of Chuvashia 6. PFR division Seinaroyev Islam 386001, 1, I. Zyazikova Ave- (8-8734) 55-30-00 22. PFR division Trofi mov Boris 656049, 94, Partizanskaya (8-3852) 39-98-10 in the Republic Akhmetovich nue, Magas 55-17-00 in the Altai territory Alexandrovich Street, Barnaul of Ingushetia 23. PFR division Mikhailenko Galina 672051, 160b, Chkalova (8-3022) 36-94-04 7. PFR division Bakov Nikolai 360051, 19a, Pacheva Street, (8-8662) 42-00-22 in the Transbaikal Mikhailovna Street, Chita in the Republic Khachimovich Nalchik territory of Kabardino-Balkaria 24. PFR division Melekhina Tatiana 683003, 124b, Leningradska- (8-4152) 42-90-86 8. PFR division Shurgchiyev Vladimir 358000, 9a, Gorkogo Street, (8-84722) 4-00-83 in the Kamchatka Viktorovna ya Street, Petropavlovsk-Ka- 42-90-01 in the Republic Ochirovich Elista territory mchatsky of Kalmykia 25. PFR division Tkachenko Tatiana 350015, 136, Krasnoarmeis- (8-861) 251-93-61, 9. PFR division Suynchev Murat 369000, 3, Gorkogo Street, (8-8782) 26-22-84 in the Krasnodar Alexandrovna kaya Street, Krasnodar 251-72-80 in the Republic Khanafi yevich Cherkessk territory (acting head) of Karachayevo- Cherkessia 26. PFR division Maiboroda Denis 660133, 44g, Partizana (8-391) 229-00-01 in the Krasnoyarsk Alexandrovich Zheleznyaka Street, Kras- 10. PFR division Levin Nikolai 185910, 23, Kirova Street, (8-8142) 79-52-00 territory (acting head) noyarsk in the Republic Ivanovich Petrozavodsk 79-52-01 of Karelia 27. PFR division Avronchuk Stanislav 614990, 66, Revolutsii Street, (8-342) 264-31-01 in the Perm territory Yuryevich Perm 11. PFR division Kolesnik Olga 167981, 36, Kirova Street, (8-8212) 29-17-08 in the Republic Mikhailovna GSP-3, Syktyvkar 44-54-62 28. PFR division Maslovets Alexander 690091, 16, Fontannaya (8-423) 249-86-01 of Komi in the Primorye Ivanovich Street, Vladivostok territory 12. PFR division Orekhov Vladimir 424000, 7, Pushkina Street, (8-8362) 42-94-79 in the Republic Vladimirovich Yoshkar-0la 45-32-23 29. PFR division Popov Vladimir 355035, 11, Sovetskaya (8-8652) 95-56-96 of Mari El in the Stavropol Semyonovich Street, Stavropol territory 13. PFR division Vasilkin Vladimir 430005, 52, Kommunistich- (8-8342) 24-65-87 in the Republic Ilyich eskaya Street, Saransk 32-77-17 30. PFR division Zverzheyeva Irina 680000, 27, Lenina Street, (8-4212) 29-51-68 of Mordovia in the Khabarovsk Gavriilovna Khabarovsk 29-50-00 territory 14. PFR division Stepanov Georgy 678700, 4, Chernyshevskogo (8-4112) 45-00-10 in the Republic Mikhailovich Street, Yakutsk 39-25-05 31. PFR division Dorofeyev Vladimir 675000, 173a, Zeiskaya (8-4162) 20-23-05 of Sakha (Yakutia) in the Amur region Alexandrovich Street, Blagoveshchensk 20-23-01

78 79 Annual Report 2017 Contacts of Russian Pension Fund divisions

Division Head Address Telephone Division Head Address Telephone

32. PFR division Gavrilov Alexander 163000, 28, Severnoi Dviny (8-8182) 21-77-00 52. PFR division Tarasov Vladimir 603950, 35, Lenina Avenue, (8-831) 244-46-00 in the Arkhangelsk Ivanovich Embankment, Arkhangelsk 21-77-01 in the Nizhny Eduardovich Nizhny Novgorod 244-47-00 region Novgorod region 33. PFR division Zolotova Nonna 414040, offi ce 1/9, 53, (8-8512) 61-19-33 53. PFR division Terepa Alexander 630007, 19/1, (8-383) 229-17-01 in the Astrakhan region Ivanovna Pobedy Street/ Karla Marksa in the Novosibirsk Grigoryevich Serebrennikovskaya Street, 210-17-14 Square, Astrakhan region Novosibirsk 34. PFR division Kudayev Dmitry 308000, 87, Preobrazhenska- (8-4722) 30-69-01 54. PFR division Kostyukov Alexey 173016, 9b, Zelinskogo (8-8162) 62-06-73 in the Belgorod region Vasilyevich ya Street, Belgorod in the Novgorod region Viktorovich (acting) Street, Veliky Novgorod 35. PFR division Klyuyev Oleg 241050, 1, Lyubeznogo (8-4832) 74-23-47 55. PFR division Todorov Sergei 644043, 71/1, Chapayeva (8-3812) 24-11-70 in the Bryansk region Iosifovich Street, Bryansk 74-59-94 in the Omsk region Nikolayevich Street, Omsk 36. PFR division Mazanko Alexander 600007, 61d, Mira Street, (8-4922) 40-23-40 56. PFR division Petrova Nadezhda 460040, 18a, Mira Street, (8-3532) 70-74-47 in the Vladimir region Alexeyevich Vladimir 40-23-04 in the Orenburg region Vladimirovna Orenburg 37. PFR division Fyodorov Vladimir 400001, 16, Rabo- (8-8442) 24-94-57 57. PFR division Baranchikov Nikolai 302026, 108, Komsomolska- (8-4862) 72-92-00 in the Volgograd region Alexandrovich che-Krestyanskaya Street, in the Oryol region Mikhailovich ya Street, Oryol Volgograd 58. PFR division Budanov Mikhail 440008, 20, Zakharova (8-8412) 36-81-03 in the Penza region Yuriyevich Street, Penza 36-81-01 38. PFR division Zhidkov Vasily 160000, 18, Zosimovskaya (8-8172) 57-19-01 in the Vologda region Nikolayevich Street, Vologda 59. PFR division Melnikova Natalia 180007, 53, Petrovskaya (8-8112) 56-66-90 in the Pskov region Gennadiyevna Street, Pskov 56-17-00 39. PFR division Merkulov Alexander 394036, 36b, Studencheska- (8-473) 269-77-65 in the Voronezh region Fyodorovich ya Street, Voronezh 269-70-60 60. PFR division Petrov Yevgeny 344000, entrance 2, 259, (8-863) 306-10-55 in the Rostov region Mikhailovich Varfolomeyev Street, 306-10-77 40. PFR division Boldin Mikhail 153002, 10a, Pogranichny (8-4932) 41-42-64 Rostov-on-Don in the Ivanovo region Vasilyevich Side-Street, Ivanovo 61. PFR division Pashin Gennady 390013, 4, Moskovskoye (8-4912) 30-30-60 41. PFR division Kozlova Nadezhda 664007, 92, Dekabrskikh (8-3952) 26-83-02 in the Ryazan region Vasiliyevich Shosse, Ryazan 30-30-97 in the Irkutsk region Sergeyevna Sobytiy Street, GSP-46, Irkutsk 62. PFR division Zaitseva Anna 443041, 175, Sadovaya (8-846) 333-03-41 in the Samara region Vyacheslavovna Street, Samara 42. PFR division Malik Svetlana 236010, 54, Engelsa Street, (8-4012) 21-32-42 in the Kaliningrad Albertovna Kaliningrad 99-83-55 63. PFR division Romanov Alexander 410004, 11/13, Pugachy- (8-8452) 52-22-01 region in the Saratov region Sergeyevich ovskaya Street, Saratov 43. PFR division Loktev Mikhail 248003, 2a, Boldina Street, (8-4842) 50-70-70 64. PFR division Mazur Denis 693020, 69a, Lenina Street, (8-4242) 49-55-00 in the Kaluga region Pavlovich Kaluga 50-70-00 in the Sakhalin region Vladimirovich Yuzhno-Sakhalinsk 44. PFR division Starikov Viktor 650040, 74, Sovetsky Ave- (8-3842) 58-71-76 65. PFR division Opaleva Tatiana 620075, 17, Gorkogo Street, (8-343) 257-25-10 in the Kemerovo region Alexandrovich nue, GSP, Kemerovo in the Sverdlovsk Nikolayevna Yekaterinburg region 45. PFR division Pasynkov Nikolai 610001, 34, Komsomolskaya (8-8332) 52-85-55 in the Kirov region Vladimirovich Street Kirov 52-81-80 66. PFR division Seleznyov Yuri 214019, 37a, Krupskoi Street, (8-4812) 62-49-12 in the Smolensk region Alexandrovich Smolensk 55-12-34 46. PFR division Rusov Sergei 156000, 31a, Komsomolska- (8-4942) 39-06-05 in the Kostroma region Vladimirovich ya Street, Kostroma 39-06-01 67. PFR region Gordenkov Nikolai 392000, 37, Internatsional- (8-4752) 79-43-05 in the Tambov region Dmitriyevich naya Street, Tambov 47. PFR division Sapozhnikov 640003, 15, R. Zorge Street, (8-3522) 44-03-50 in the Kurgan region Alexander Kurgan 48-80-00 68. PFR division Shamakin Yevgeny 170000, 9, Vagzhanova (8-4822) 32-96-09 Alexeyevich in the Tver region Alexandrovich Street, Tver 48. PFR division Romanova Valentina 305000, 5, Kati Zelenko (8-4712) 51-20-05 69. PFR division Maltsev Dmitry 634041, 41/1, Kirova Avenue, (8-3822) 48-55-00 in the Kursk region Nikolayevna Street, Kursk 51-16-55 in the Tomsk region Borisovich Tomsk 49. PFR division Savin Ivan Ivanovich 398050, 3, Sobornaya (8-4742) 42-91-00 70. PFR division Krainev Nikolai 300035, 107, L. Tolstogo (8-4872) 32-18-00 in the Lipetsk region Square, Lipetsk 42-91-01 in the Tula region Mikhailovich Street, Tula 32-18-01 50. PFR division Karunenko 685000, 52, Yakutskaya (8-4132) 69-80-00 71. PFR division Chalkova Ale tina 625048, 83a, Respubliki (8-3452) 27-09-90 in the Magadan region Svetlana Street, Magadan 69-80-01 in the Tyumen region Sergeyevna Street, Tyumen Alexandrovna 72. PFR region Chernyshev Alexander 432011, 6, Koryukina Street, (8-8422) 44-23-92 51. PFR division Chernyshova Galina 183025, 26, Polyarnye Zori, (8-8152) 40-37-00 in the Ulyanovsk Vladimirovich Ulyanovsk 42-72-00 in the Murmansk region Alexandrovna Murmansk 40-37-01 region

80 81 Annual Report 2017 Contacts of Russian Pension Fund divisions

Division Head Address Telephone

73. PFR division Chernobrovin Viktor 454091, 95, Svobody Street, (8-351) 282-28-01 in the Chelyabinsk Pavlovich Chelyabinsk 282-28-32 region 74. PFR division Komov Vladimir 150049, 5, Ukhtomskogo (8-4852) 59-01-00 in the Yaroslavl region Pavlovich Proyezd, Yaroslavl 59-01-02 75. PFR division in Moscow Andreyev Andrei 115419, offi ce 2, 14, Stasovoi (8-495) 986-23-86 and the Moscow region Yevgenyevich Street, Moscow 76. PFR division in St. Bakhchevanova 194214, 73, Engelsa Avenue, (8-812) 292-86-38 Petersburg and the Zinaida St. Petersburg Leningrad region Vyacheslavovna 77. PFR division Tugarinov Viktor 679016, 45, Sholom-Aleikhe- (8-42622) 9-24-00 in the Jewish Anatolyevich ma Street, Birobidzhan 9-24-27 autonomous region 78. PFR division Nosova Maria 166000, 21, Lenina Street, (8-81853) 4-23-53 in the Nenets Vladimirovna (acting Naryan-Mar 4-23-23 autonomous region head) 79. PFR division Zaitseva Tatiana 628012, 34, Mira Street, (8-3467) 39-30-13 in the Khanty-Mansi Sergeyevna Khanty-Mansiisk 35-05-51 autonomous region – Yugra 80. PFR division Antonenko Inna 689000, 16, Energetikov (8-42722) 6-38-00 in the Chukchi Igorevna Street, Anadyr 6-38-01 autonomous district 81. PFR division Kolokolova Taisa 629007, 47, Respubliki (8-34922) 3-68-01 in the Yamal-Nenets Fyodorovna Street, Salekhard, Tyumen autonomous region region 82. PFR division Aimuratov Talgat 468320, 13, G.S. Kosmonavta (8-336-22) 7-34-37 in the town of Baikonur Bakbergenovich Titova Street, Baikonur, Re- public of Kazakhstan 83. PRF division Kudryavrtseva 295000, 52, Karaimskaya (8-3652) 51-87-88 in the Republic Lyudmila Street, Simferopol of Crimea Alexandrovna 84. PFR division in Bugayenko Svetlana 299007, 54, Nikolaya Muzyki (8-692) 44-29-05 Sevastopol Alexandrovna Street, Sevastopol 53-16-01

82 83 Annual Report 2017

Russian Pension Fund contacts

Website pfrf.ru

Online services portal es.pfrf.ru

Consulting Center 8-800-302-2-302 (nationwide, 24/7)

Online consultant pfrf.ru/knopki/online_kons/online_konsult

Online liaison offi ce pfrf.ru/eservices/send_appeal/resident (for online appeals by citizens and entities)

Online liaison offi ce pfrf.ru/eservices/send_appeal/nonresident for citizens residing abroad (for online appeals by citizens residing abroad)

Executive Directorate 4, Shabolovka Street, Moscow 4, 119991

Department for Liaison Bld. 1, 4, Slavyanskaya Square, with Citizens, Insured Persons, Moscow, 109240 Entities and Insuring parties Tel: 8 495 987-89-07, 8 495 987-89-14

Department for Pension Benefi ts 20a, Akademika Anokhina Street, of Persons Residing Abroad Moscow, 119602 Tel: 8 495 987-80-30

Department for Pension Benefi ts 21, Mytnaya Street, Moscow, 115162 of Public Sector Employees Tel: 8 495 982-46-38

VKontakte vk.com/pension_fond

Odnoklassniki ok.ru/pensionfond

Twitter twitter.com/pension_fond

Facebook facebook.com/PensionFondRF

84