Compaq Insight Manager 7 Technical Reference Guide
Part Number 175757-003
April 2002 (Seventh Edition) Product Version: Version 3.1 Compaq Insight Manager 7 helps maximize system uptime and performance and reduces the cost of maintaining the IT infrastructure by providing proactive notification of problems before those problems result in costly downtme and reduced worker productivity.
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© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Compaq Insight Manager, DeskPro, ProLiant, SmartStart, ActiveUpdate, AlphaServer, Tru64, NonStop, OpenVMS, SoftPaq, and ProSignia are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or other countries.
All othe product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Compaq Insight Manager 7 Technical Reference Guide April 2002 (Seventh Edition) Part Number 175757-003
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Contents
About This Guide Symbols in Text...... xiii Important Safety Information ...... xiii Compaq Technician Notes...... xiii Where to Go for Additional Help ...... xv Integrated Management Log ...... xv Telephone Numbers ...... xv Text Conventions...... xv
Chapter 1 Introduction Compaq Insight Manager 7 Overview...... 1-1 Compaq Insight Manager 7 Systems Management Architecture...... 1-1 Compaq Insight Manager 7 Management Server...... 1-2 Management Agents and Management Processors...... 1-2 Web-Browser User Interface...... 1-3 System Software Maintenance Architecture ...... 1-3 Compaq Insight Manager 7 Features...... 1-4 Security Considerations ...... 1-7 Comparing Compaq Insight Manager with Compaq Insight Manager 7...... 1-8 Integrating Compaq Insight Manager 7 with Compaq Insight Manager ...... 1-11
Chapter 2 Preparing To Use Compaq Insight Manager 7, Service Pack 1 System and Pre-installation ...... 2-1 Installing Compaq Insight Manager 7, Service Pack 1...... 2-10 Reinstalling Compaq Insight Manager 7, Service Pack 1...... 2-15 Upgrading from Compaq Insight Manager XE 2.x or Compaq Insight Manager 7 to Compaq Insight Manager 7, Service Pack 1 ...... 2-19 Uninstalling Compaq Insight Manager 7 Service Pack 1 ...... 2-21 Upgrading from Compaq Insight Manager XE 2.x to Compaq Insight Manager 7...... 2-21 Users...... 2-22 Devices...... 2-22 Data Collection...... 2-22 MIBs...... 2-22 Queries and Tasks ...... 2-22 Events...... 2-23 Database Tables and Properties Files...... 2-23 Device Type Manager Rules...... 2-23
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Cluster Monitor...... 2-23 Software Update ...... 2-23 Considerations Before You Upgrade...... 2-23 Uninstalling Compaq Insight Manager 7...... 2-26
Chapter 3 Browsing to Compaq Insight Manager 7 How to Browse to Compaq Insight Manager 7...... 3-1 Display Requirements...... 3-2 Logging In ...... 3-2 About the Browser Security Alert...... 3-2 Getting Started...... 3-3 Start the Wizard ...... 3-3 Familiarize Yourself with Compaq Insight Manager 7 ...... 3-3 Do You Need to Know More?...... 3-4 Initial Configuration Wizard ...... 3-4 Compaq Insight Manager 7 Home Page...... 3-8 Home Page Options ...... 3-9 Navigating the Console ...... 3-11 Ten Steps to Insightful Management...... 3-14 Learning More...... 3-18 Opening the Help...... 3-18 Browsing for More Information ...... 3-18 Getting the Most Information You Can...... 3-18
Chapter 4 Discovery, Identification, and Status Getting the Data You Need ...... 4-1 The Discovery Process...... 4-1 Discovery Interrogates Your Network...... 4-2 Identifying Devices ...... 4-3 Polling for Status...... 4-5 Collecting Data on Devices...... 4-7 Data Collection Reports ...... 4-8 More About Management Protocols ...... 4-9 Setting Up SNMP Community Strings for Device Communication...... 4-11 SNMP Community Strings via Web Agent/Group Configuration...... 4-12
Chapter 5 Interrogating Devices with Queries About Device Queries ...... 5-1 Opening the Device Queries Window ...... 5-1 About Event Queries ...... 5-3 Opening the Event Queries Window ...... 5-4 About Cluster Monitor Queries...... 5-5 Opening the Cluster Monitor Queries Window...... 5-5 Creating and Deleting Query Categories...... 5-6 Reserved Names ...... 5-6 Creating and Editing Device and Event Queries...... 5-8 Creating and Editing Cluster Monitor Queries...... 5-10 iv Compaq Insight Manager 7 Technical Reference Guide
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Creating Queries From the Task Wizard ...... 5-11 Query Naming Conventions ...... 5-12 Selecting Query Criteria ...... 5-13 Software/Firmware Criteria...... 5-15 Cleared Status Criteria ...... 5-16 Server Role Comparison Criteria ...... 5-16 Status Criteria...... 5-16 Name Comparison Criteria...... 5-17 Operating System Criteria...... 5-17 Operating System Name Comparison Criteria...... 5-18 IP Range Criteria...... 5-19 Memory Range Criteria...... 5-20 Deleting Queries ...... 5-21
Chapter 6 Reporting Reporting Feature ...... 6-1 Reports Main Window...... 6-1 Accessing the Reports Main Window...... 6-2 Linking to Create/Run New Reports...... 6-3 Editing an Existing Report ...... 6-7 Deleting an Existing Report ...... 6-12 Generating/Running an Existing Report ...... 6-12
Chapter 7 Monitoring Devices and Events The Overview Window...... 7-1 Device Status...... 7-1 Uncleared Event Status ...... 7-2 Device Types...... 7-2 Status Bar ...... 7-3 Hidden Query Names...... 7-3 Device Status ...... 7-6 Displaying and Printing Device Query Results ...... 7-6 Printing the Device Query Results Table...... 7-7 Actions Menu...... 7-7 View Menu...... 7-8 Hardware Status Icon ...... 7-9 Management Processor Status Column...... 7-9 Software Status Column...... 7-10 Device Name Column ...... 7-10 Sorting Device Query Results...... 7-10 Drilling Down to More Details ...... 7-11 Device Information and Device Links...... 7-11 In the Device Information Box: ...... 7-11 In the Host Server Information Box:...... 7-12 In the Device Links Box: ...... 7-12 In the Management Processor Box: ...... 7-14 In the Container Information Box:...... 7-14 Viewing Device Links...... 7-15
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Devices Identified by Compaq Insight Manager 7...... 7-15 Deleting Devices ...... 7-18 Event Severity Types ...... 7-19 Displaying and Printing Event Query Results...... 7-19 Printing the Event Queries Results Table...... 7-20 Quickly Viewing Uncleared Events ...... 7-20 Viewing the Event Status of Specific Devices ...... 7-20 Viewing all Events by Status Type...... 7-20 Actions Menu...... 7-21 View Menu ...... 7-21 Sorting Event Query Results...... 7-21 Drilling Down for More Details ...... 7-21 Rack and Enclosure Events...... 7-22 Event Information ...... 7-22 Clearing Events ...... 7-24 Remote Insight Management Processor...... 7-25 Racks and Enclosures in Compaq Insight Manager 7...... 7-26 Examples for the Device Name Column ...... 7-27 Storage Integration ...... 7-28
Chapter 8 Monitoring Clusters Cluster Monitor Overview ...... 8-1 Viewing Cluster and Node Information: The Data Area ...... 8-4 Alert List ...... 8-6 Cluster Tree View ...... 8-7 Cluster Monitor – Cluster Data Viewer ...... 8-9 Cluster Monitor -- Node Data Viewer...... 8-11 Component Status Box ...... 8-11 Node Information Fields...... 8-12 Monitored Attributes...... 8-13 Monitoring CPU Utilization ...... 8-13 Cluster Monitor -- Node CPU Data Viewer...... 8-13 Cluster Monitor -- Cluster Aggregate CPU Data Viewer ...... 8-15 Cluster Monitor -- Node Disk Data Viewer ...... 8-15 Cluster Monitor -- Cluster Aggregate Disk Data Viewer...... 8-16 Node Environment Status ...... 8-17 Cluster Admin ...... 8-17 Monitoring MSCS Status ...... 8-18 MSCS Status Data...... 8-18 Administering the Cluster Monitor ...... 8-20 Cluster Monitor -- User Settings...... 8-20 Cluster Monitor -- Cluster Settings...... 8-22 Cluster Monitor -- Node Settings...... 8-24 Cluster CMX Settings ...... 8-26 Cluster Monitor -- Cluster Settings...... 8-26 Cluster Monitor -- MSCS Data View ...... 8-27 Cluster Monitor -- Node CMX Settings ...... 8-28 CPU Thresholds ...... 8-29 CPU Polling Rate ...... 8-30
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Disk Thresholds for Clusters ...... 8-31 Disk Polling Rate...... 8-32 Node Environment Polling Rate...... 8-33
Chapter 9 Managing With Tasks About Management Tasks ...... 9-1 Creating and Editing Tasks...... 9-3 Creating or Editing Any Task ...... 9-4 About Task Scheduling ...... 9-5 Polling Tasks ...... 9-7 About Polling Tasks...... 9-7 Examples of Polling Tasks...... 9-10 Control Tasks...... 9-17 About Control Tasks ...... 9-17 Examples of Control Tasks ...... 9-19 Notification Tasks...... 9-34 About Notification Tasks ...... 9-34 Examples of Notification Tasks ...... 9-35
Chapter 10 Tools That Extend Management Device Type Manager...... 10-1 Messages from Device Type Manager...... 10-3 Adding New SNMP Categories ...... 10-6 Adding New DMI Categories ...... 10-8 Deleting Identification Rules ...... 10-12 Modifying SNMP Identification Rules ...... 10-12 Modifying DMI Identification Rules ...... 10-13 Getting DMI Element Values...... 10-13 SNMP Extensions...... 10-15 Registering and Unregistering SNMP MIBs...... 10-15 Editing MIB Information ...... 10-18 Deleting Registered MIBs...... 10-19 Working with Trap Categories...... 10-20 Uploading MIBs for Registration...... 10-21 Using SNMP Explorer ...... 10-22 Using SNMP Traps ...... 10-23 Collected Data ...... 10-24 Data Collection Report...... 10-24 Data Collection for Historical or Single Instance Data...... 10-24 Compaq Version Control Agent and Compaq Version Control Repository...... 10-26 What Are Compaq Version Control Agent and Compaq Version Control Repository Manager?..10-26 Compaq Insight Manager 7 Integration Overview...... 10-28 Minimum Requirements and Installation of the Compaq Version Control Repository Manager...10-29 Uninstalling the Compaq Version Control Repository Manager ...... 10-40 Minimum Requirements and Installation of the Compaq Version Control Agent...... 10-41 Compaq Version Control Agent Installation Process...... 10-43 Uninstalling the Compaq Version Control Agent ...... 10-49 Software Repositories...... 10-50
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Updating a Repository with Compaq ActiveUpdate ...... 10-50 Multiple Target Server Management and Software Updates ...... 10-51 Introduction to Multiple Server Management...... 10-51 Using Compaq Insight Manger 7 to Remotely Update Compaq Version Control Agents ...... 10-52 Accessing Compaq Version Control Agent from within Compaq Insight Manager 7...... 10-55 Server Management Process and Usage Scenarios ...... 10-55 Software Update Setup Checklist...... 10-57 Scenario 1: Updating the Compaq Version Control Agent by Means of the Compaq Remote Deployment Utility ...... 10-59 Legacy Configuration of Compaq Insight Manager 7 for Authentication on Other Domains ...... 10-59 Obtaining the Required Tools...... 10-60 Configuring the Compaq Version Control Agent Using the Component Configuration Tool...... 10-61 Creating a Task to Run the Batch File on the Selected Servers...... 10-63 Determining Software Version Status on Target Compaq Servers ...... 10-67 Scenario 2: Upgrading Server Software with the Software Update Feature ...... 10-68 Creating a Query to Define a Group of Servers to be Targeted...... 10-69 Creating a Software Update Task to Upgrade the Software of Selected Servers ...... 10-71 Results Logs of Control Task Queries...... 10-72 Scenario 3: Using Group Configuration to Modify Compaq Version Control Agent Settings...... 10-75 Creating a Query to Define a Group of Servers to be Targeted...... 10-76 Configuring One Server Running the Compaq Version Control Agent as the Source Device...... 10-77 Creating a Group Configuration Task to Configure the Group of Selected Servers ...... 10-77 Version Control (Legacy)...... 10-79 Legacy Version Control: Device Link...... 10-79 Configuring Legacy Version Control...... 10-81 Application Launch Access...... 10-83 Environment Variables for Application Launch Tasks ...... 10-84 Application Launch Task...... 10-86
Chapter 11 Settings for Discovery and the Server Discovery ...... 11-1 Configuring Server Settings...... 11-1 Configuring Automatic Discovery...... 11-1 Configuring Discovery Filters...... 11-4 Using Manual Discovery Techniques...... 11-5 Adding or Editing Devices Between Discoveries...... 11-6 Importing Discovery Template Files ...... 11-9 Importing Hosts Files for Quick Configuration...... 11-10 Locking Device Information in the Database ...... 11-14 Configuring User Accounts...... 11-15 Specifying User Configurations ...... 11-17 Configuring Global Server Settings ...... 11-20 Choosing Communication Protocols ...... 11-20 Setting Up Email Notification ...... 11-21 Configuring Database Access...... 11-22 Filtering Events...... 11-23 Forwarding Events to Other Systems ...... 11-24 Configuring a Modem for Paging Notification...... 11-24 Checking Paging Status ...... 11-25
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Improving Performance ...... 11-25 Optimizing Network Performance ...... 11-25 Customizing External Links ...... 11-26 Linking to External Sites...... 11-26 Creating and Deleting Link Categories...... 11-28
Chapter 12 Settings for Security Getting Started with Security in Compaq Insight Manager 7...... 12-1 Secure Sockets Layer (SSL) and Certificates...... 12-1 Login and Accounts ...... 12-1 Security Configuration Settings ...... 12-2 Single Login, Group Configuration, and Software Update...... 12-2 About SSL ...... 12-3 Security Settings ...... 12-3 Certificate Lists...... 12-5 Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List...... 12-6 Removing Trusted Certificates from the Compaq Insight Manager 7 Trusted Certificates List...... 12-7 Exporting the Compaq Insight Manager 7 Server Certificate...... 12-7 Exporting Certificates from the Compaq Insight Manager 7 Trusted Certificates List ...... 12-9 Create Server Certificate...... 12-9 Creating a New Server Certificate...... 12-10 Importing Server Certificate ...... 12-11 Creating a Certificate Signing Request (CSR)...... 12-11 Importing a Server Certificate...... 12-12 Synchronizing Certificates...... 12-13 Security Audit Settings...... 12-13 Creating and Editing Security Audit Queries ...... 12-14 Device Link Configuration ...... 12-15 Application Launch Access ...... 12-16 Secure Task Execution...... 12-17 Single Login...... 12-17 Login...... 12-18 Importing Compaq Insight Manager 7 Server Certificate into Internet Explorer 5.x...... 12-20 Setting up Trust Relationships...... 12-22 Configuration at the Managed Device...... 12-22 Configuration at Compaq Insight Manager 7...... 12-24
Chapter 13 Compaq Remote Services Introduction to Compaq Intelligent Services Link...... 13-1 Compaq Intelligent Service Link Integration...... 13-2 How To View Compaq Remote Support Module in Compaq Insight Manager 7...... 13-2 About Service Event Queries...... 13-3 Opening the Service Event Queries Window...... 13-3 Creating and Editing Service Event Queries ...... 13-7 Creating a New Query...... 13-7
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Chapter 14 Examples of Useful Queries and Tasks Creating a Software Version Status Polling Task ...... 14-1 Creating a Cluster Status Polling Task...... 14-2 Creating a Task to Import a Hosts File for Compaq Insight Manager Integration...... 14-3 Creating a Task That Applies Device Group Access ...... 14-4 Creating a Task to Delete All Cleared Server Events ...... 14-5 Creating a Task to Remove All Disk Thresholds...... 14-7 Creating a Task to Set Disk Thresholds ...... 14-8 Creating a Query and Task to Monitor Tape Drive Maintenance...... 14-9 Creating a New Rule to Identify a Custom Device...... 14-10 Creating a Security Audit Query to Monitor Login Attempts by an Invalid User ...... 14-13 Creating a Query to Discover Software/Firmware on Devices...... 14-13 Creating a Device Query by Product Name Query ...... 14-14 Creating a Query by Device with Compaq Web Agents...... 14-15
Chapter 15 Troubleshooting Troubleshooting Compaq Insight Manager 7...... 15-1 Any/All Problems ...... 15-2 Cluster Problems...... 15-2 Compaq Insight Manager 7 Problems ...... 15-5 Device Problems...... 15-7 Discovery Problems...... 15-8 Display Problems...... 15-8 DMI Problems ...... 15-9 Event/SNMP Trap Problems ...... 15-10 Generic Problems...... 15-12 Installation Problems ...... 15-12 IP Address Problems...... 15-16 Login Problems...... 15-16 Microsoft Internet Explorer Problems ...... 15-19 MSDE Problems ...... 15-20 Operating System Problems...... 15-21 Paging Notification Issues ...... 15-21 Persistent Security Alert Pop-ups ...... 15-22 Printing Problems ...... 15-23 Query/Category Problems...... 15-23 Reporting Problems ...... 15-24 Response Problems...... 15-25 Security Problems...... 15-25 Service Event Problems...... 15-27 SQL Problems...... 15-27 SNMP Agent Problems...... 15-28 SNMP Extensions Problems...... 15-29 Task Problems ...... 15-30 Time Problems...... 15-31 Service and Support...... 15-32
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Chapter 16 Reference Information Database Tables...... 16-1 Database Fields ...... 16-1 Single Instance Data...... 16-18 Historical Data ...... 16-29 MS Windows NT/2000 Event Log Information...... 16-30 Reporting Tables ...... 16-32 Reporting from the Database ...... 16-38 Standard Terms List...... 16-41 License Agreement ...... 16-56
Index
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About This Guide
This technical reference guide is intended to provide a comprehensive resource for users of Compaq Insight Manager 7.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this
equipment. Improper repairs can create conditions that are hazardous.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Important Safety Information
Before installing this product, read the Important Safety Information document provided.
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
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About This Guide
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures.
Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment: • Disconnect power from the system by unplugging all power cords from the power supplies. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in.) of clearance at the front and back of the server.
CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.
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About This Guide
Where to Go for Additional Help
In addition to this guide, the following information sources are available: • User documentation • Compaq Service Quick Reference Guide • Service training guides • Compaq service advisories and bulletins • Compaq QuickFind™ information services • Compaq Insight Manager software
For additional copies, visit the Compaq website: www.compaq.com
Integrated Management Log
The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Compaq Insight Manager.
Telephone Numbers
For the name of your nearest Compaq authorized reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868.
For Compaq technical support: • In the United States and Canada, call 1-800-OK COMPAQ. • For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website: www.compaq.com
Text Conventions
This document uses the following conventions: • Italic type is used for complete titles of published guides or variables. Variables include information that varies in system output, in command lines, and in command parameters in text. • Bold type is used for emphasis, for onscreen interface components (window titles, menu names and selections, button and icon names, and so on), and for keyboard keys.
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About This Guide
• Monospace typeface is used for command lines, code examples, screen displays, error messages, and user input. • Sans serif typeface is used for uniform resource locators (URLs).
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1 Introduction
Compaq Insight Manager 7 Overview
Compaq Insight Manager 7 represents the next generation of Compaq management technology. It incorporates the strengths of Compaq Insight Manager (WIN32) and Compaq Insight Manager XE, and delivers new functionality designed not only to help diagnose system fault, performance and configuration management, but to also facilitate system software maintenance throughout the server lifecycle.
Compaq Insight Manager 7 is easy to set up and use. It may be installed on Compaq EVO or Deskpro™ systems running Microsoft Windows 2000 Professional or Compaq ProLiant™ servers running Microsoft Windows NT 4 Server, Windows 2000 Server, or Windows 2000 Advanced Server.
Compaq Insight Manager 7 is accessible through Microsoft Internet Explorer and provides seamless access to the Compaq Management Agents, Availability Agents, and Remote Insight Lights Out Edition. With Compaq Insight Manager 7, critical management information is available from any location accessible via a LAN, WAN, or secure remote connection, so systems administrators have the information and tools that they need when they need them.
Compaq Insight Manager 7 is capable of managing a wide variety of systems. It manages Compaq servers, clusters, desktops, workstations, and portables. It also manages non- Compaq devices instrumented to the Simple Network Management Protocol (SNMP) or the Distributed Management Interface (DMI). Compaq Insight Manager 7 is the perfect management tool for customers with heterogeneous management needs.
Finally, Compaq Insight Manager 7 provides Secure Sockets Layer (SSL) encryption for data privacy as well as user administration and authentication integrated with local, NT domain, or Windows 2000 Active Directory accounts. It also makes extensive use of RSA Public Key technology to ensure that only authorized users can take advantage of sensitive and potentially data-destructive features. Compaq wants to ensure that powerful security goes hand in hand with powerful management functionality.
Compaq Insight Manager 7 Systems Management Architecture
Compaq Insight Manager 7 leverages a distributed architecture that may be broken into three layers: • Compaq Insight Manager 7 Management Server
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Introduction
• Management Agents • Web-browser User Interface
Compaq Insight Manager 7 Management Server
The Compaq Insight Manager 7 Management Server sits at the center of the systems management architecture. It aggregates fault, asset, performance, and configuration data from all discovered systems attached to the network. It is also responsible for managing groups of devices through queries and tasks that control operations such as SNMP status polling, e-mail and paging notification, and system software update. Finally Compaq Insight Manager 7 discovers and provides linkages to management applications that run at the agent layer (described below). This enables users to access all management capabilities available to them from a single point of access.
Management Agents and Management Processors
Management Agents are applications that typically run on each server within the managed environment. Examples of management agents are the Compaq Management Agents, the Compaq Survey Utility, the Compaq Version Control Agents, the Compaq Version Control Repository Manager, the Compaq Availability Agents, and the Compaq Intelligent Cluster Administrator. Agents perform numerous functions including fault and performance management, configuration management, system software version control and update, policy- based fault recovery, and cluster management.
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Introduction
A management processor provides hardware-based, remote management and administration capabilities for individual servers. The Remote Insight Lights-Out Edition is an example of a management processor. Through its graphical remote console, users may take full control of servers located in secure data centers or servers located in remote offices with no dedicated IT staff. The Remote Insight Lights-Out Edition also provides the ability to remotely power on and power off servers.
For more information about the products listed in this section, visit www.compaq.com/manage.
Web-Browser User Interface
The Web-browser serves as the primary user interface for all Compaq management products. Compaq has chosen to Web-enable its products in order to offer systems administrators’ unparalleled flexibility and mobility. Because users are not tied to a specific management console, they are free to management from any location with a LAN, WAN, or secure remote connection.
System Software Maintenance Architecture
System software maintenance deserves some additional discussion because it includes components that fall outside of the architecture described above.
System software maintenance can be divided into three fundamental areas: • Active Notification and Acquisition of software updates • System Software Version Control • System Software Update
Active Notification and Acquisition
Compaq ActiveUpdate is the key enabler of active notification and acquisition within the system software maintenance architecture. It allows customers to subscribe for system software updates for the Compaq ProLiant servers in their environment. After completing the subscription process customers will automatically receive updates without having to browse to the Compaq website.
System Software Version Control
In July of 2000, Compaq introduced the concept of software components and Compaq Support Paqs. Software components are self-installing programs that may be distributed to remote systems and installed silently. System BIOS, drivers, and management agents are all examples of software components. Compaq Support Paqs are ordered and tested groupings of Compaq software components. Compaq Support Paqs are distributed on the Compaq SmartStart ™ CD and can be downloaded from the Compaq website.
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Introduction
The Compaq Version Control Agents and Compaq Version Control Repository Manager work together to perform version control and update of Compaq system software. The Compaq Version Control Repository Manager catalogs software downloaded by Compaq ActiveUpdate™ or from the Compaq Web-site. It also allows users to create custom component groupings referred to as customer-defined Support Paqs.
The Compaq Version Control Agents catalog all of the software running on a single server and compare it to the contents of the Compaq Version Control Repository Manager. If the managed server contains out of date software, the Compaq Version Control Agents will indicate that a software update is available (yellow status icon) or recommended (orange status icon). The Compaq Version Control Agents may be configured to reference the entire contents of the Compaq Version Control Repository Manager or a single Compaq or customer-defined Support Paq.
Compaq Insight Manager 7 communicates with each of the Compaq Version Control Agents in the managed environment and reports aggregate software status in the software status column of all device-related query results lists.
System Software Update
Users may update system software by browsing to the Compaq Version Control Agents home page. From here they may update individual software components or install the contents of an entire Support Paq.
Compaq Insight Manager 7 extends software update capabilities by allowing users to update single components or Support Paqs across groups of Compaq ProLiant servers.
Compaq Insight Manager 7 Features
Compaq Insight Manager 7 comes equipped with the following capabilities. Users may choose to use some or all of these capabilities depending on the size of their network, the make-up of devices under management, and the geographical distribution of managed devices.
Auto Discovery and Identification—Users may configure Compaq Insight Manager 7 to automatically discover and identify Compaq servers, desktops, workstations, and portables as well as other HTTP, SNMP and DMI instrumented devices attached to the network. Users desiring greater control over the set of discovered devices may use the manual discovery features of Compaq Insight Manager 7.
Discovery Filters— Discovery filters provides users with a mechanism to prevent (or allow) certain device types from ever being added to the database. Now users are able to specify ranges and run automatic discovery instead of specifying single systems. In addition users do not have to delete discovered devices of a type that they are not interested in managing. Users will have the ability to customize the types of devices that Compaq Insight Manager 7 will add to the database via automatic discovery. A new link, Discovery Filters, is available on the Automatic Discovery window so that all users can configure discovery filters.
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Introduction
Security—Compaq Insight Manager 7 provides secure access to management information. Browsing is accomplished using Secure Sockets Layer (SSL) to encrypt all communications between Microsoft Internet Explorer and the management server. Compaq Insight Manager 7 also leverages local, NT domain, and Windows 2000 Active Directory accounts for user administration and authentication. Users log in to Compaq Insight Manager 7 using their existing Windows user name and password.
Single Login—Compaq Insight Manager 7 will automatically authenticate users to Compaq management applications running on managed devices. This eliminates the need to re- authenticate to the Compaq Management Agents and other management applications to perform tasks that require administrator level privileges.
Compaq Insight Manager 7 Home Page—The Compaq Insight Manager 7 home page provides links to the most frequently used features within Compaq Insight Manager 7 along with contextual explanations of those features. It allows users to select a set of devices or events that they would like to view when first browsing into Compaq Insight Manager 7. This device or event query is customizable on a per-user basis. It also allows users to perform a device search in order to locate a particular device without searching through lengthy device lists.
Multiple System Version Control and System Software Update—Compaq Insight Manager 7 in conjunction with the Compaq Version Control Agents and Compaq Version Control Repository Manager introduces a new architecture for version managing and updating Compaq system software. The software maintenance architecture allows customers version management of Compaq system software based on internally established baselines. It also allows customer to distribute BIOS, driver, and management application updates to multiple servers through a single software update task.
Remote Insight Integration—Compaq Insight Manager 7 discovers all Remote Insight Lights Out Edition (RILOE) boards running in the managed environment. Users may access RILOE from the Compaq Insight Manager 7 home page by clicking on the RILOE status icon in the management processor column. RILOE provides industry-leading functionality such as graphical remote console, Virtual Power, and Virtual Floppy Drive. To learn more about the Remote Insight Lights-Out Edition, visit the Compaq Management website at www.compaq.com/manage.
Blade Server Visual Locator—Compaq Insight Manager 7 provides blade server visualization that pinpoints the exact position of blade severs within their enclosure and rack. It also correlates alerts generated by shared infrastructure elements, and associates the Compaq Remote Insight Integrated Lights-Out and Integrated Administration management processors with the servers that they manage.
Queries and Tasks—Compaq Insight Manager 7 queries and tasks enable group management of Compaq and other devices connected to the network. • Queries are device or event groups based on user-defined criteria (e.g. all servers, all important events). Compaq Insight Manager 7 automatically updates all queries as new devices are added to the network and as new events are saved in the database.
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Introduction
• Tasks are operations, such as Software Update or SNMP Status Polling, performed against groups of managed devices. All tasks are based on queries and therefore self- updating. When a new device is added to the network it will automatically be added to the appropriate set of tasks. All tasks, including Group Configuration and System Software Update, may be scheduled to happen immediately, periodically, or at some specified time in the future.
Group Configuration—This feature enables administrators to change important configuration settings on groups of Compaq ProLiant servers. In the first release of Compaq Insight Manager 7, users may use Group Configuration to change SNMP Settings and Compaq Version Control Agent settings across multiple devices.
E-Mail and Paging Notification—Compaq Insight Manager 7 provides the ability to send both e-mail and paging notifications based on the receipt of a specified event or a change in device status. This gives systems administrator’s unrestricted mobility and removes the need for constant monitoring of a management console.
Cluster Monitor—The Cluster Monitor provides enhanced management for Tru64™ UNIX, OpenVMS™, Microsoft Cluster Server (MSCS), and SCO UnixWare 7 NonStop™ clustered servers running on Compaq ProLiant and Compaq AlphaServer ™ systems. The Cluster Monitor navigation pane displays all discovered clusters. The Cluster Monitor data pane displays detailed information regarding CPU and disk utilization as well as environmental status on individual cluster nodes. Cluster Monitor will discover and link to the Compaq Intelligent Cluster Administrator to allow systems administrators to manage cluster policies, to take cluster resources on and off line, and to replicate cluster settings across multiple MSCS clusters.
Reporting—Compaq Insight Manager 7 provides inventory-reporting capabilities. Through a simple report creation wizard, you are able to display asset information across groups of servers. Asset information includes CPU, disk, memory, system, option boards, system software information, and operating system data. In addition to generating default reports, you can create customer-defined report configurations, edit report configurations, and delete report configurations. Compaq Insight Manager 7 allows exporting of inventory reports in CSV format for easy importing into most well known reporting tools. You also have the option to save the source of reports and import the resulting text file in tools such as Microsoft Excel. All users with login access to Compaq Insight Manager 7 will have the ability to generate reports.
Language Support—Compaq Insight Manager 7 may be installed on English, French, German, Spanish, and Japanese versions of Microsoft Windows 2000 Professional, Microsoft Windows NT Server version 4, Microsoft Windows 2000 Server and Microsoft Windows 2000 Advanced Server. Database support also extends to English, French, German, Spanish, and Japanese.
Service Integration—Compaq Insight Manager 7 integration with Compaq Intelligent Service Link software provides automatic, secure reporting of service events for systems under service contracts directly to Compaq Customer Support Centers or qualified service providers.
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Introduction
Security Considerations
Compaq Insight Manager 7 implements strict security for two important reasons: • Compaq Insight Manager 7 has the potential to perform operations that are sensitive and destructive to managed devices. • The application has browser accessibility supporting management from anywhere on the network.
To better ensure the security of Compaq Insight Manager 7 and the devices it manages, the following topics should be considered in accordance with your organization’s security policies and the environment in which Compaq Insight Manager 7 will operate. For more information, refer to the Understanding Compaq Insight Manager 7 Security (15PJ-1001A- WWEN) white paper on the Compaq Management CD.
Access to Compaq Insight Manager 7 requires an account in Compaq Insight Manager 7. Logging in requires the use of a username and password, which should be sufficiently formatted for strength and kept properly secured.
Each account in Compaq Insight Manager 7 can be given different access levels, providing different capabilities. Ensure that the appropriate access level is granted to users of Compaq Insight Manager 7. Compaq Insight Manager 7 also provides the capability to restrict from which IP addresses each user can login. Additional restrictions can be provided by the corresponding Operating System account, such as account lock-out after invalid log-in attempts. Refer to “Configuring User Accounts” in Chapter 10 of this guide and your Windows Operating System documentation for more information.
Managed devices also require a username and password for access. Older versions of managed device agents, those that do not support Secure Sockets Layer (SSL), come pre- configured with a default password, which should be changed as soon as possible.
Browsing to Compaq Insight Manager 7 is done using SSL, which encrypts the data between the browser and management server. The levels of encryption supported by Compaq Insight Manager 7 are 40 bits (low) or 128 bits (high) and are configurable in Compaq Insight Manager 7. SSL also provides authentication of the management server by means of its digital certificate. Securely importing this certificate into your browser will identify the management server. Refer to “Security Settings” in Chapter 11 of this guide, for more information.
Compaq Insight Manager 7 communicates with devices using a variety of protocols, including SNMP. SNMP secures requests for data by means of a community string. The community string is configurable at the managed device and within Compaq Insight Manager 7 since both parties must know the community string. Some managed devices may even provide additional restrictions for SNMP requests, such as source IP address. Default community strings such as “public” are easily guessed and should be avoided. Refer to “Discovery Process” in Chapter 4 of this guide; “Configuring Automatic Discovery” in Chapter 10 of this guide; and the device operating system documentation for related information.
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Introduction
For issuing configuration-changing commands to devices(for example, Group Configuration and Software Update), Compaq Insight Manager 7 uses Secure Task Execution to ensure the command is not modified, to authenticate the identity of the Compaq Insight Manager 7 server, and provide the access level of the user making the request. The user access level is configured in Compaq Insight Manager 7 using the Automatic Device Authentication setting. The managed device controls from what Compaq Insight Manager 7 servers it will accept commands. Selecting Trust By Certificate on the managed device causes the device to verify the digital signature of the Secure Task Execution request. Other trust modes do not verify the digital signature. Refer to “Configuring User Accounts” in Chapter 10 of this guide, and “Setting Up Trust Relationships” in Chapter 11 of this guide for more information.
Additionally, if these configuration-changing commands include sensitive data, Compaq Insight Manager 7 can be configured to authenticate the device to which it is sending the command. Selecting Require Trusted Certificates and importing certificates representing the intended devices into the Trusted Certificate List will help ensure only the intended device receives the sensitive information. This option should be configured with care, as it may cause undesired complexity. Refer to “Setting Up Trust Relationships,” “Security Settings,” and “Certificate Lists” in Chapter 11 of this guide for more information.
Compaq Insight Manager 7 uses a database as its primary storage facility. Access to the database is controlled using a username and password, which should be configured and kept secure. Refer to SQL Server documentation for more information.
Compaq Insight Manager 7 also uses the local file system for storage of certain configuration settings and parameters, including the key store used to hold the SSL private key and passwords used to access the key store and the database. Windows NT and Windows 2000 provide advanced file system restrictions to help protect these and other sensitive files on the file system. Windows NT using NTFS (NT File System) can provide much more security than the older FAT file system. Windows 2000 also provides encryption capabilities for the file system. Refer to documentation on the operating system for more information on file system security.
Comparing Compaq Insight Manager with Compaq Insight Manager 7
Compaq Insight Manager 7 contains part of the functionality of the Compaq Insight Manager Windows Console plus added functionality. Table 1-1 highlights the key differences.
Table 1-1: Comparing Compaq Insight Manager with Compaq Insight Manager 7
Feature Compaq Insight Manager Compaq Insight Manager 7 Automatic Discovery IP and IPX devices are IP and IPX devices are discovered discovered HTTP Discovery No Auto-discovery of Web- enabled devices continued
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Table 1-1: Comparing Compaq Insight Manager with Compaq Insight Manager 7 continued Feature Compaq Insight Manager Compaq Insight Manager 7 Client Discovery Log on script Log on script (automatically discovered)
Discovery Filters Specify the range for IP Specify ranges for Auto- discovery manually activated discovery. Customization of by the user. No device type the types of devices that distinction. Compaq Insight Manager 7 will add to the database. Reports can also be generated using the .CSV format. Protocol Support SNMP SNMP, DMI, HTTP Device Identification Compaq systems Compaq devices and third- party DMI V2 and SNMP devices Database Paradox (bundled) Requires Microsoft SQL Server or Microsoft Data Engine (provided with Compaq Management CD or Compaq SoftPaq™) Paradox (bundled) Data Collection Compaq servers/workstations, All devices, data defined by extensive not customizable Compaq Client Access Log on server All devices are available from queries Notification Pager, Email, Application Email, alphanumeric paging, Launch or application launch which is an execution of a script on the Compaq Insight Manager 7 system Web Access Launch browser to view device Systems Manager, Compaq list, alarm log, Web-enabled 4.x Agents, Proxy for Compaq Agent 3.x Agents and third-party SNMP MIB-II and DMI V2 agents continued
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Table 1-1: Comparing Compaq Insight Manager with Compaq Insight Manager 7 continued Feature Compaq Insight Manager Compaq Insight Manager 7 Group Operations From the device list, users Base capability, setting or may mark several servers for removing system-wide disk group operations. threshold across a group of servers using Software Update or Group Configuration Security HTTP User Authorization to Browsing via SSL devices
No Console Login Authorization to one user NT account. Windows Authentication Single Login Secure Task Execution DMI Remote Procedure Call Version Control Yes Yes (Legacy Version Control) Integration Server Yes Replaced by Compaq Version Maintenance Control Repository Manager with Compaq Version Control Agents and ActiveUpdate Blade server, enclosure, rack No Provides blade server visualization visualization that pinpoints the exact position of blade servers within their enclosure and rack. Reports Able to export database to Ability to create/edit/delete create custom reports reports from within Compaq Insight Manager 7. Database schema is published to create custom reports using any ODBC-aware tool, such as Microsoft Excel or Crystal Reports. Reports can also be generated in the .CSV format. Ability to create a single or multiple device report.
continued
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Table 1-1: Comparing Compaq Insight Manager with Compaq Insight Manager 7 continued Feature Compaq Insight Manager Compaq Insight Manager 7 Remote Insight Board Discovers RIB board as Discovers all Remote Insight unique device products and associates each with its Host Server. Service Integration No Advanced software that enables secure remote monitoring, diagnosis, and remedial services from service providers via Compaq Intelligent Service Link.
Integrating Compaq Insight Manager 7 with Compaq Insight Manager
To integrate Compaq Insight Manager 7 in an existing Compaq Insight Manager environment, simply install Compaq Insight Manager 7 on a server in the network and let it discover the same devices.
IMPORTANT: • Compaq Insight Manager 7 and Compaq Insight Manager can be installed on the same machine. • Compaq Insight Manager 7 supports older agents. • Compaq Insight Manager 7 has no interaction with the existing Compaq Insight Manager. • Import Hosts Files to Compaq Insight Manager 7. For more information on importing, see the Migrating from Compaq Insight Manager (WIN 32) to Compaq Insight Manager 7 white paper (12KY-1001B-WWEN) on the Management CD.
NOTE: You will possibly need to add the server IP address running Compaq Insight Manager 7 to the trap destination fields in SNMP on the managed device.
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System and Pre-installation
System Requirements
Compaq Insight Manager 7, Service Pack 1 requires the hardware and software for the server as shown in Table 2-1.
Table 2-1: Management Server Hardware and Software Requirements
Management Hardware and Software Minimum Requirements Hardware Compaq ProLiant Server, Deskpro Desktops or Professional Workstations, EVO Desktops or Workstations Management Servers require 400 MHz Pentium Processor II or faster System Memory • 192 MB of RAM with Microsoft SQL Server or MDSE on same server • 256 MB of RAM with Compaq Version Control Repository Manager installed on same server with Microsoft SQL Server or MSDE Disk Space • 100 MB on the Microsoft Windows system drive • 110 MB for Compaq Insight Manager 7 software • 300 MB for the database server drive and database log. • 3 MB for Compaq Version Control Repository Manager continued
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Table 2-1: Management Server Hardware and Software Requirements continued Management Hardware and Software Minimum Requirements Management Server Operating System • Microsoft Windows NT Server 4.0 Retail with Service Pack 6a or later • Microsoft Windows NT Server 4.0 Enterprise with Service Pack 6a or later • Microsoft Windows NT Server 4.0 International with Service Pack 6a or later • Microsoft Windows 2000 Server with Service Pack 1, 2 or later • Microsoft Windows 2000 Advanced Server with Service Pack 1, 2 or later • Microsoft Windows 2000 Professional with Service Pack 1, 2 or later • Microsoft Windows 2000 International, International English, French, German, Spanish, and Japanese with latest Microsoft Service Pack applied
Server Software • TCP/IP installed • SNMP services installed and active • Microsoft Internet Explorer 5.5 or later with Service Pack 1, 2 or later • Microsoft Data Engine (MSDE) version 1.0 with Service Pack 2, 3 or later or Microsoft SQL Server 7.0 with Service Pack 2, 3 or later or Microsoft SQL Server 2000 Standard, Service Pack 1, 2 Note: To be sure you have the correct version of Microsoft Internet Explorer, open the browser and click Help from the menu bar. Select About Internet Explorer and an information box displays. This box lists the version you are currently running. You must have V5.50.4522.1800 or later. Note: Microsoft Internet Explorer 5.5 or later is only required if you want to browse.
NOTE: MSDE can be found on the Compaq Management CD. You must have a database engine installed before installing Compaq Insight Manager 7.
NOTE: If you install SNMP services after installing a Microsoft Windows Operating System Service Pack, reinstall the Service Pack.
IMPORTANT: The Compaq Insight Manager 7 Server and the SQL Server must be in the same time zone. In addition, you should employ best practices to ensure time synchronization among the set of management server and browser machines.
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Browser Requirements
Table 2-2: Browser Requirements
Software Browser/OS Choices
Web Browser on a Client • Microsoft Internet Explorer 5.5 with Service Pack 1, 2 or later • Microsoft Internet Explorer 6.0 • Microsoft Windows NT 4.0 or Microsoft Windows 2000 or Microsoft Millennium Edition System Memory • Minimum processor requirement of a 200 MHz Pentium Pro • 128 MB of RAM for Windows 98 • 192 MB RAM for Windows 2000 • 192 MB RAM for Windows NT 4.0 Monitor Resolution Minimum supported resolution of 1024 X 768, 256 colors (must maximize browser window for optimal display) Note: To be sure that you have the correct version of Microsoft Internet Explorer, open the browser and click Help from the menu bar. Select About Internet Explorer, an information box displays that lists the version you are running. You must have V5.50.4522.1800 or later. Note: A Java Plug-in installation will occur immediately upon browsing to Compaq Insight Manager 7 for the first time. The version installed will be JRE 1.3.1_02 and this is the only version that Compaq Insight Manager 7 will run properly on. Note: When the Java Plug-in installs, a dialog box may display asking you if you want to trust Sun Microsystems as the vendor. In the event you receive this dialog box, click Yes. As the installation completes, it may ask you if you want to reboot your system Now or Later. Click Later and then click Finish.
Install the latest Microsoft JVM to allow drilling down to view agents on Microsoft Windows Millennium, Microsoft Windows NT or Microsoft Windows 2000 systems.
CAUTION: Some versions of the Java Plug-In may improperly manage color palettes when your system is configured to display only 256 colors. In order to prevent this increase your monitor resolution to more than 256 display colors when browsing into Compaq Insight Manager 7.
IMPORTANT: You must follow the browser security options enabled for the application to work properly: • Run ActiveX controls and plug-ins • Script ActiveX controls marked safe for scripting • Allow cookies, both stored and per-session • Active scripting
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Compaq Management Agents Requirements for Compaq Intel-based Servers and Clients
Compaq Insight Manager 7 supports the following Compaq Management Agents for Windows for Servers.
Server Management Agents version 3.1 or higher running on Compaq ProLiant™ and ProSignia™ servers with: • Microsoft Windows 2000 Server, Advanced Server, and the Microsoft Small Business Server 2000 • Microsoft Windows NT Server 4.0 with Service Pack 5 or later, Microsoft BackOffice Small Business Server • Novell NetWare 4, IntraNetWare 4.x, IntraNetWare for Small Business • Novell NetWare 5.x, Novell NetWare Small Business Suite • SCO OpenServer 5.0x • SCO UnixWare 7 • Red Hat Linux 7.0, Red Hat Linux 7.1 • SuSE Linux 7.0, SuSE Linux 7.2 • Compaq Server Management Agents 4.23b or higher for Cluster Monitoring for Compaq clusters
NOTE: Compaq Insight Manager 7 can still manage legacy Operating Systems, such as Netware 3.12 utilizing older management agents. See Management Agent documentation for more information at www.compaq.com/manage on supported operating systems for the agents.
Client Management Agents running on Compaq Deskpro™, Portables, and Professional Workstations: • Microsoft Windows 98, Microsoft Windows NT Workstation 4.0, Microsoft Windows 2000 Professional • Professional Workstations only support Client Agents for Microsoft Windows NT • TCP/IP required to remotely manage clients
NOTE: To download the latest client or server agents, visit the Systems Management Web page at www.compaq.com/manage for the server agents or www.compaq.com/support for the client agents.
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Server Management Agents for Alpha-based Servers
Compaq provides management agents for the following Alpha-based operating systems: 1. Compaq OpenVMS™ 2. Tru64, see Table 2-3
The System Requirements for Alpha Management Agents for OpenVMS can be reached directly from the URL: www.openvms.compaq.com/openvms/products/mgmt_agents/require.html
The overall home page for the Alpha Management Agents for OpenVMS provides kit information, documentation, announcements, etc. The page can be viewed at: www.openvms.compaq.com/openvms/products/mgmtagents/index.html
Alpha Management Agents for Tru64 UNIX
Table 2-3: Compaq Management Agents for Tru64 Unix
Hardware and Software Minimum Requirements Hardware Compaq AlphaServer System Memory 96 MB of RAM Server Operating System Tru64 UNIX version 4.0F, 5.0
For browser requirements and configuration information for Tru64 UNIX, please refer to the Insight Manager (5) reference page. For V4.0F, please refer to the release notes. These documents are available from the Tru64 UNIX publications home page: www.unix.tru64unix.compaq.com/faqs/publications/pub_page/pubs_page.html
Pre-installation Requirements
Protocols
Before installing Compaq Insight Manager 7, Service Pack 1: • Install TCP/IP support under Microsoft Windows NT 4.0 or Microsoft Windows 2000. TCP/IP support is included in the base product. To install the TCP/IP protocol, select Protocols then select Add from the Network in the Microsoft Windows NT Control Panel. Select TCP/IP. Refer to the Microsoft Windows NT documentation for further instructions. Refer to the Microsoft Windows 2000 documentation for instructions installing on Microsoft Windows 2000. • Install SNMP support under Microsoft Windows NT or Microsoft Windows 2000. SNMP support is included in the base product. To install the SNMP service, select Service then select Add from the Network in the Microsoft Windows NT Control Panel. Select SNMP . Refer to the Microsoft Windows NT documentation for details. Refer to the Microsoft Windows 2000 documentation for further instructions installing on Microsoft Windows 2000.
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IMPORTANT: If you install SNMP services after installing a Microsoft Windows operating system Service Pack, reinstall the Service Pack.
• To manage Novell NetWare servers prior to 5.0, install the IPX protocol on the management server. • Install Internet Explorer version 5.5 with service pack 1, 2 or later for customization of Compaq Insight Manager 7.
Microsoft Database Engine (MSDE)
You must have a database engine installed before installing Compaq Insight Manager 7, Service Pack 1. MSDE is based on SQL Server technology and is a fully SQL Server– compatible database engine. MSDE is also fully compliant with ANSI SQL and Transact SQL guidelines. MSDE is distributed free of charge with Compaq Insight Manager 7.
NOTE: You can only install MSDE with a new installation of Compaq Insight Manager 7. If you have a previous version of Compaq Insight Manager XE, or Compaq Insight Manager 7 installed, you must continue to use your existing SQL Server.
Table 2-4 compares how the two data engines handle enterprise requirements to assist you in determining which data engine to use.
Table 2-4: Enterprise Requirements for Data Engines
Enterprise Requirements Microsoft SQL Server Microsoft Data Engine Concurrent Users Virtually unlimited number of Five concurrent users or fewer concurrent users recommended Data Terabyte levels of data 2 GB of data*
*There is a hard 2 GB limit on data in an MSDE database, however, multiple MSDE databases (each with a 2 GB limit) can be supported by a single MSDE server.
If your database is currently larger than 2 GB or has the potential to grow beyond this limit in the near future, SQL Server is a better choice for your organization.
Microsoft strongly suggests that the number of concurrent users be five or fewer in order to enjoy the performance level available with MSDE. If an application requires more than five concurrent users, SQL Server is your best option. SQL Server is capable of supporting hundreds or thousands of concurrent users at the highest levels of enterprise-class performance.
Backing Up an MSDE Database
With MSDE, you can back up both data files and transaction logs. In the event of a failure, the most recent database backup is restored. Then, by applying the changes contained in all of the subsequent transaction log files, the database is brought back to the state in which it existed when the last nightly transaction log was backed up.
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If you have Access 2000, you can use the BACKUP command in the Database Utilities menu of an Access Project to back up an MSDE database. If SQL Client Tools are installed, you can use SQL Enterprise Manager to back up an MSDE database.
The SQL Client Tools and Access 2000 are not part of the Microsoft Data Engine (MSDE) install. Therefore, if you only have MSDE installed, you do not have the above options. In order to back up an MSDE database, you can use the TSQL BACKUP DATABASE command and execute with Osql.exe (command line Query tool) as demonstrated below. This procedure applies to Microsoft Data Engine (MSDE) version 1.0. For information on all of the stored procedures used below, please see SQL Books Online.
NOTE: The code below is an example of how to use the various stored procedures with MSDE to perform a backup. This code does not back up your mission critical database "as is" and might require some modification to run in your environment; including database name, server name, and so forth.
Paste the following TSQL script in Notepad and save it to a file called myBackup.sql: --This TSQL script creates a backup job and calls sp_start_job to run the job. -- Create job. -- You may specify an e-mail address, commented below, and/or pager, etc. -- For more details on this option or others, reference SQL Books Online. USE msdb EXEC sp_add_job @job_name = 'myTestBackupJob', @enabled = 1, @description = 'myTestBackupJob', @owner_login_name = 'sa', @notify_level_eventlog = 2, @notify_level_email = 2, @notify_level_netsend = 2, @notify_level_page = 2 -- @notify_email_operator_name = 'email name' go -- Add job step (backup data). USE msdb EXEC sp_add_jobstep @job_name = 'myTestBackupJob', @step_name = 'Backup msdb Data', @subsystem = 'TSQL', @command = 'BACKUP DATABASE msdb TO DISK = ''c:\msdb.dat_bak''', @on_success_action = 3, @retry_attempts = 5,
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@retry_interval = 5 go -- Add job step (backup log). USE msdb EXEC sp_add_jobstep @job_name = 'myTestBackupJob', @step_name = 'Backup msdb Log', @subsystem = 'TSQL', @command = 'BACKUP LOG msdb TO DISK = ''c:\msdb.log_bak''', @on_success_action = 1, @retry_attempts = 5, @retry_interval = 5 go -- Add the target servers. USE msdb EXEC sp_add_jobserver @job_name = 'myTestBackupJob', @server_name = N'(local)' -- Run job. Starts the job immediately. USE msdb Use msdb EXEC sp_start_job @job_name=’mydbBackupJob’ --The file has to be copied under /mssql7/binn folder -- The command to execute it is OSQL -S mysqlserver -U sa -P
Requirements for a Proper MSDE Installation
MSDE requires the following to operate with Compaq Insight Manager 7, Service Pack 1: • 55 MB of local hard drive space (not including the database) • 64 MB of system memory • Any operating system defined in the System and Pre-Installation Requirements for Compaq Insight Manager 7, Service Pack 1 • Microsoft SQL 7.0/MSDE with Service Pack 2, 3 or later
MSDE is provided on the Compaq Management CD, but it must be installed manually. For instructions on how to install MSDE refer to \msde\readme.txt on the Compaq Management CD.
NOTE: It is recommended that you install MSDE from the Management CD.
NOTE: Microsoft Service Packs can be obtained from: www.microsoft.com/downloads
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Migrating from MSDE to Microsoft SQL Server
MSDE data engines are fully compatible with SQL Server; therefore, tables, stored procedures, triggers, and any other database objects created in MSDE will operate without modification in a SQL Server database. It is possible to upgrade the MSDE database to a SQL Server database without changing a single line of code.
An existing MSDE solution can be upgraded to any edition of SQL Server. The SQL Server installation program recognizes an MSDE installation and its accompanying data files and transaction logs. This allows MSDE to be upgraded directly to any edition of SQL Server by installing SQL Server.
NOTE: You must apply SQL Server 7.0/MSDE SP2, SP3 to MSDE before you upgrade to SQL Server. For details, see the Microsoft Knowledge Base article #Q234915 at www.search.support.microsoft.com.
It is also possible to upgrade an MSDE solution by using SQL Server Enterprise Manager from a SQL Server machine to connect to MSDE. Once connected, data can be transferred from the MSDE installation to SQL Server. This method is very effective when upgrading to SQL Server using a different machine.
Microsoft SQL Server
Compaq Insight Manager 7, Service Pack 1 will operate with the following versions of Microsoft SQL Server. These versions must be installed and configured locally or remotely, before installing Compaq Insight Manager 7, Service Pack 1. • Microsoft SQL Server version 7.0, with Service Pack 2, 3 • Microsoft SQL Server 2000 Standard, with Service Pack 1, 2 • Microsoft SQL Server 2000, Personal Web Server, with Service Pack 1, 2 (local only) • Microsoft SQL 2000 Server Enterprise, Service Pack 1, 2
If you are using Microsoft SQL Server, work with your SQL administrator to make sure you have the valid "sa" password for your SQL Server. You are prompted for this information during the Compaq Insight Manager 7 installation.
IMPORTANT: For SQL Server 2000, authentication must be set to mixed mode (SQL Server and Microsoft Windows NT); this is the default for SQL 7.0 but not for SQL 2000. To find this setting, select Tools, SQL Server Configuration Properties, Security.
IMPORTANT: Compaq Insight Manager 7 requires SQL Server to be configured for case insensitive, Dictionary Sort Order.
Related Topics:
Installing Compaq Insight Manager 7
Browsing to Compaq Insight Manager 7
Troubleshooting Compaq Insight Manager 7
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Installing Compaq Insight Manager 7, Service Pack 1
During installation, Compaq Insight Manager 7, Service Pack 1 performs the functions described in the following list. • Verifies the Paradox driver, the SQL driver, and offers to launch Microsoft Data Access Components (MDAC) 2.1 installation if it is required. Please see Microsoft's website for more information on MDAC releases. • Verifies that Microsoft Windows NT Service Pack 6a or higher is installed on an NT 4.0 server and that Microsoft Windows 2000 Service Pack 1 or higher is installed on a Microsoft Windows 2000 server.
CAUTION: Microsoft recommends always reinstalling Service Packs after you install any service or application.
• Verifies that TCP/IP and SNMP are installed on the server. • Stops the Compaq agent services • Verifies that there is enough disk space to install the Compaq Insight Manager 7 application and database. • Installs Compaq Insight Manager 7, Service Pack 1 • Installs the Compaq Management Agents for Microsoft Windows • Installs Compaq DMI Web Agents • Installs the DMI Service Layer • Configures the Compaq Web-Management Software, if required • Creates the database • Optionally installs Compaq Version Control Repository Manager
CAUTION: Do not specify a directory for the database that is within the Compaq Insight Manager 7 directory structure.
Installation Procedures
IMPORTANT: Before you begin make sure you have all system and pre-installation requirements fulfilled. In addition, the MSSQL service should be running.
NOTE: The Compaq Version Control Repository Manager Directory must be created for installation of the Compaq Version Control Repository Manager. The directory can be setup on the local area network or on the device where Compaq Insight Manager is installed. See “Minimum Requirements and Installation of the Compaq Version Control Repository Manager” in Chapter 10 of this guide. The Compaq Version Control Repository Manager stores Compaq Support Paqs.
If the required MDAC files are not installed, the Compaq Insight Manager 7, Service Pack 1 installation will install them.
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NOTE: If you are installing Compaq Insight Manager 7, Service Pack 1 on an alternate language operating system and MDAC 2.1 is not installed, you will be prompted to install the foreign language MDAC 2.1. The Compaq Insight Manager 7, Service Pack 1 install will exit at this time. Once MDAC 2.1 or later is installed in the current language, you will need to restart the Compaq Insight Manager 7, Service Pack 1 installation process.
NOTE: If you are upgrading from Compaq Insight Manager XE 2.x, see “Upgrading from Compaq Insight Manager XE 2.x to Compaq Insight Manager 7” in this chapter.
Installation Types
Compaq Insight Manager 7, Service Pack 1 can be installed on a system with or without a previous version of the product installed as shown in Table 2-5.
Table 2-5: Installation Types
Current Version Course of Action Result None • Install Compaq Insight Manager 7, Fresh installation Compaq Service Pack 1, and reboot Insight Manager 7, Service Pack 1 Compaq Insight • Upgrade to Compaq Insight Compaq Insight Manager XE Manager XE 2.x Manager 7 by starting the Compaq 2.x is upgraded to Compaq Insight Manager 7, Service Pack 1 Insight Manager 7, which is installation, and reboot subsequently upgraded to Compaq Insight Manager 7, • Upgrade to Compaq Insight Service Pack 1 Manager 7, Service Pack 1, , by restarting the Compaq Insight Manager 7, Service Pack 1 installation, and reboot Compaq Insight • Upgrade to Compaq Insight Compaq Insight Manager 7 is Manager 7 Manager 7, Service Pack 1, by upgraded to Compaq Insight starting the Compaq Insight Manager 7, Service Pack 1 Manager 7, Service Pack 1 installation, and reboot
Initial Installation 1. Read the user guide to make sure you have the right prerequisites for installation. 2. Read the release notes. 3. Log in to Microsoft Windows as a user with administrator rights. 4. Insert the Compaq Management CD into the CD-ROM drive. The CD has an autorun feature that displays the Compaq Insight Management Suite dialog box. 5. On the left frame of the browser screen, click Install Software. The Software On This CD window displays. Click Install Compaq Insight Manager 7. 6. A Welcome message reminds you to shut down all open applications and to stop any Compaq Web-based services. Click Next. The Software License Agreement dialog box displays.
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7. Review the License Agreement. You must accept the License Agreement before you can install Compaq Insight Manager 7. Click Yes to accept it. 8. The Stopping Services dialog box notifies you that the following Compaq agent services are being stopped: — Compaq Insight Manager 7 — Compaq Insight DMI Web Management Agent — Compaq DMI Indication Handler — Compaq Foundation Agent — Compaq Version Control Repository Manager — Compaq Survey Utility — CICA — Availability Agents — Compaq Version Control Agent — WMI Agent — Compaq OS Management Agent
NOTE: The installation procedure may display a Warning dialog box indicating that Port 2301 is in use, and the service using that port should be stopped. The service being referenced is a Compaq supplied service called Surveyor, and can be stopped by manually going into Services and stopping the service. If this service is NOT stopped, it does not affect the installation or the subsequent execution of Compaq Insight Manager 7.
NOTE: You may need to stop other agents installed on your system that are not distributed on the Compaq SmartStart Management CD's. 9. The Database Program Options dialog box displays. You have the option of installing MSDE at this time, but you would only do this if you did not already have it or SQL Server installed. If you already have MSDE or SQL Server installed, click Yes. The installation program continues and presents the appropriate installation selection for your environment. However, if you need to install MSDE, click No to exit. Then follow the steps below. a. If the Compaq Management CD browser window is not visible, insert the Management CD into the CD-ROM drive. The autorun feature will launch. b. From the left frame of the browser window, click the Install Software link. Under the Insight Manager 7 section, click on the Install Microsoft Database Engine link. Information will be displayed in the right frame. After reading the Information provided, click “…here…”, which is highlighted at the bottom of the window, to open the installation folder. c. Double click the Autorun.bat file to begin the installation. Follow the prompts throughout the installation. 10. The Compaq Version Control Repository Manager dialog box displays with the option to install this software on this system. Deselect the checkbox if you do not wish to install this software. Click Next.
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11. The Compaq Insight Manager 7 Administrator dialog box displays prompting you to enter a Windows account name in the Domain and Account fields. The domain and name that you enter in these fields will be the administrator account login information for Compaq Insight Manager 7 after the install is complete and the system is restarted. — If setup is unable to validate the Microsoft Windows account that you chose for the Compaq Insight Manager 7 administrator account, a warning dialog box displays. — You may choose to go back to the previous screen and enter different account information by clicking Back or you may click on the check box to keep the unvalidated account information and click Next to continue with the Compaq Insight Manager 7, Service Pack 1 installation.
IMPORTANT: You will not be able to access Compaq Insight Manager 7 as an administrator unless you log in using the specified Windows account. If this account does not exist when you install Compaq Insight Manager 7 then you must create it before logging into Compaq Insight Manager 7. If you are not logged in as an administrator, you will receive a warning indicating that Setup is unable to validate the Windows NT account. 12. The Compaq Insight Manager 7 Root Certificate window displays. If Require Trusted Certificates is selected, an window displays with additional information on this feature. After you read the information statement, click OK to go back to the Compaq Insight Manager 7 Root Certificate dialog box. Click Next to continue.
NOTE: If you select the checkbox, then deselect the check box, an information window, which provides additional information on the consequences of not selecting Required Trusted Certificates, displays. Once you read the information statement, click OK to return to the Compaq Insight Manager 7 Root Certificate dialog box.
13. The Security Options dialog box displays. This allows the administrator to choose the encryption level of a client browser. Click Next. To learn more, see “What is SSL?” in Chapter 12 of this guide. 14. The Configure Application Launch dialog box displays. Select the application launch permissions and click Next when you have selected the correct permissions for your environment. For more information on overall security features, see the Understanding Compaq Insight Manager 7 Security white paper (15PJ-1001A-WWEN) on the Compaq Management CD. To learn more about Application Launch, see Chapter 10 of this guide. 15. The Choose Destination Location dialog box displays, prompting you to select the destination directory for the Compaq Insight Manager 7 program items. You can accept the default or click Browse to change the location. When done, click Next. 16. The Select Program Folder dialog box displays. This is the folder that will appear in the Programs menu. Accept the default, type in a different name, or select from the existing list. When done, click Next. 17. The Compaq Insight Manager 7 Database dialog box displays showing the names of the SQL ODBC Datasource, the SQL Server Name, the Database Name, the SQL User Name, and the SQL Password. Be sure the information displayed for the SQL ODBC Datasource, the Database Name, and the SQL User Name is correct. Most of these fields are grayed out indicating that you may not modify them. Enter the appropriate information for SQL Server Name and the SQL Password, and click Next.
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18. Another Compaq Insight Manager 7 Database dialog box displays prompting you for the configuration information for the database file. Default values are already entered for the name of the SQL Database File, the SQL Database Size, the SQL Log File Name, and the SQL Log Size. To change these entries, simply enter the new information. However, do not specify a directory that is within the Compaq Insight Manager 7 directory structure. Click Next to continue. 19. The Installation Selections dialog box displays. The settings you have chosen are displayed. If you do not want to use these settings, click Back to make your new selections. To continue with the installation, click Next. The installation program copies all required files, tables, and database schema. 20. If the server did not have a Compaq Web-based agent installed previous to starting the Compaq Insight Manager 7, Service Pack 1 installation, the Web-based Management dialog box displays prompting you to enter an Administrator Password. This password will be used by all of the Compaq Web-based agents installed on this system. Once you have entered the Administrator Password, enter the same password in the Confirm Password field. Click Next to continue. 21. A splash screen displays indicating the Compaq MIBs are being updated. When the update is complete, if you elected to install the Compaq Version Control Repository Manager software, the Compaq Package Setup dialog box displays with the option to install the Compaq Version Control Repository Manager – Promotional Version. To install the Compaq Version Control Repository Manager – Promotional version, click Install and follow the instructions given. If you do not want to install the Compaq Version Control Repository Manager – Promotional Version, click Close.
NOTE: The directory for the Compaq Version Control Repository Manager must be setup prior to installing the software. For further details regarding the Compaq Version Repository Manager see Chapter 10 of this guide. 22. A splash screen displays indicating the Compaq DMI Insight Web Management Agent is being installed. Once the Compaq DMI Insight Web Management Agent is installed, a splash screen displays indicating the Intel DMI 2.0 Service Provider is being installed. Once the Intel DMI 2.0 Service Provider is installed, a splash screen displays indicating the Compaq Management Agents are being installed.
23. When the installation is complete, the Restarting Windows dialog box displays. Select Yes, I want to restart my computer now, and click Finish. The system will reboot. 24. After rebooting, log into Microsoft Windows as an administrator. The software will initialize and the Initial Configuration Wizard displays.
Related Topics:
Browsing to Compaq Insight Manager 7
Getting Started
Backing Up and Restoring the Database
The Initial Configuration Wizard
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Reinstalling Compaq Insight Manager 7, Service Pack 1
During reinstallation, Compaq Insight Manager 7, Service Pack 1 performs the following functions: • Verifies the Paradox driver, the SQL driver, and offers to launch Microsoft Data Access Components (MDAC) 2.1 installation if it is required. See www.microsoft.com for more information on MDAC releases. • Verifies that Microsoft Windows NT Service Pack 6a or higher is installed on an NT 4.0 Server and that Microsoft Windows 2000 Service Pack 1 or higher is installed on a Microsoft Windows 2000 server.
CAUTION: Microsoft recommends always reinstalling Service packs after you install any service or application.
• Verifies that TCP/IP and SNMP are installed on the server. • Stops the Compaq agent services • Verifies that there is enough disk space to install the Compaq Insight Manager 7 application and database. • Installs Compaq Insight Manager 7, Service Pack 1 • Installs the Compaq Management Agents for Microsoft Windows • Installs Compaq DMI Web Agents • Installs the DMI Service Layer • Configures the Compaq Web Management Software, if required • Creates the database • Optionally installs the Compaq Version Control Repository Manager
IMPORTANT: Do not specify a directory for the database that is within the Compaq Insight Manager 7 directory structure.
Reinstallation Procedures
Before you begin, make sure you have met all requirements listed in this document. In addition, the MSSQL service should be running.
NOTE: The Compaq Version Control Repository Manager Directory must be created for installation of the Compaq Version Control Repository Manager. The directory can be setup on the local area network or on the device where Compaq Insight Manager is installed. See “Minimum Requirements and Installation of the Compaq Version Control Repository Manager” in Chapter 10 of this guide. section titled . The Compaq Version Control Repository Manager stores Compaq Support Paqs.
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To reinstall Compaq Insight Manager 7, Service Pack 1: 1. Read the user guide to make sure you have the right prerequisites for installation. 2. Read the release notes. 3. Log in to Microsoft Windows as a user with administrator rights. 4. Insert the Compaq Management CD into the CD-ROM drive. The CD has an autorun feature that displays the Compaq Insight Management Suite dialog box. 5. On the left frame of the browser screen, click Install Software. The Software On This CD window displays. Click Install Compaq Insight Manager 7. 6. The Reinstall dialog box indicates that an existing version of Compaq Insight Manager 7 has been found. Click Yes to continue installation 7. Read the Welcome message. The message reminds you to shut down all open applications. Click Next. 8. The Stopping Services dialog box notifies you that the following Compaq agent services are being stopped: — Compaq Insight Manager 7, Service Pack 1 — Compaq Insight DMI Web Management Agent — Compaq DMI Indication Handler — Compaq Foundation Agent — Compaq Version Control Repository Manager — Compaq Survey Utility — CICA — Availability Agents — Compaq Version Control Agent — WMI Agent — Compaq OS Management Agent
NOTE: The installation procedure may display a Warning dialog box indicating that Port 2301 is in use, and the service using that port should be stopped. The service being referenced is a Compaq supplied service called Surveyor, and can be stopped by manually going into Services and stopping the service. If this service is NOT stopped, it does not affect the installation or the subsequent execution of Compaq Insight Manager 7.
NOTE: You may need to stop other agents installed on your system that are not distributed on the Compaq SmartStart Management CD's. 9. The Software License Agreement displays. Review the License Agreement. You must accept the License Agreement before you can install Compaq Insight Manager 7, Service Pack 1. Click Yes to accept it.
NOTE: If you choose to run the Software and Database Installation, the existing database information will be lost. To prevent database loss, a complete database backup needs to be performed prior to installation.
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10. The Database Program Options dialog box displays. You have the option of installing MSDE at this time, but you would only do this if you did not already have it or SQL Server installed. You should already have MSDE or SQL Server installed. Click Yes.
IMPORTANT: However, if you need to install MSDE, click No to exit. For further details, see “Installing Compaq Insight Manager 7, Service Pack 1”. 11. The Compaq Insight Manager 7 Administrator dialog box displays prompting you to enter a Windows account name in the Domain and Account fields. The domain and name that you enter in these fields will be the administrator account login information for Compaq Insight Manager 7 after the install is complete and the system is restarted. — If setup is unable to validate the Microsoft Windows account that you chose for the Compaq Insight Manager 7 administrator account, a Warning dialog box displays. — You may choose to go back to the previous screen and enter different account information by clicking Back or you may select the check box to keep the unvalidated account information and click Next to continue with the Compaq Insight Manager 7, Service Pack 1 installation.
IMPORTANT: You will not be able to access Compaq Insight Manager 7 as an administrator unless you log in using the specified Windows account. If this account does not exist when you install Compaq Insight Manager 7, Service Pack 1 then you must create it before logging into Compaq Insight Manager 7. If you do not log in as an administrator, you will receive a Warning message indicating that Setup is unable to validate the Windows NT account.
NOTE: If you select the checkbox, then deselect the check box, an information window, which provides additional information on the consequences of not selecting Required Trusted Certificates, displays. Once you read the information statement, click OK to return to the Compaq Insight Manager 7 Root Certificate dialog box. 12. The Compaq Version Control Repository Manager dialog box displays with the option to install this software on this system. Deselect the checkbox if you do not wish to install this software. Click Next. 13. The Security Options dialog box displays. This allows the administrator to choose the encryption level of a client browser. Click Next. To learn more about SSL, see “What is SSL?” in Chapter 12 of this guide. 14. The Configure Application Launch dialog box displays. Select the application launch permissions, andcClick Next when you have selected the correct permissions for your environment. For more information on overall security features, see the Understanding Compaq Insight Manager 7 Security white paper (15PJ-1001A-WWEN) on the Compaq Management CD. To learn more about Application Launch, see Chapter 10 of this guide. 15. The Select Program Folder dialog box displays. This is the folder that will appear in the Programs menu. Accept the default, type in a different name, or select from the existing list. When finished, click Next. 16. The Reinstall dialog box displays prompting you to select whether you want to install over Compaq Insight Manager 7 Software Only, or install over Compaq Insight Manager 7 and the existing database. Select the desired option, and click Next.
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17. If you selected to install the software and database, the Compaq Insight Manager 7 Database dialog box displays showing the names of the SQL ODBC Datasource, the SQL Server Name, the Database Name, the SQL User Name, and the SQL Password. Be sure the information displayed for the SQL ODBC Datasource, the Database Name, and the SQL User Name is correct. Most of these fields are grayed out indicating that you may not modify them. Enter the appropriate information for SQL Server Name and the SQL Password, and click Next. 18. If you selected to install the software and database, another Compaq Insight Manager 7 Database dialog box displays prompting you for the configuration information for the database file. Default values are already entered for the name of the SQL Database File, the SQL Database Size, the SQL Log File Name, and the SQL Log Size. To change these entries, simply enter the new information. However, do not specify a directory that is within the Compaq Insight Manager 7 directory structure. Click Next to continue. 19. The Installation Selections dialog box displays. The installation program indicates the current settings. If you do not want to use these settings, click Back to make your new selections. To continue with the installation, click Next. 20. The installation program copies all required files, tables, and database schema. A status bar displays indicating the Compaq Insight Manager 7, Service Pack 1files are being copied. A splash screen displays indicating the Compaq MIBs are being updated. When the update is complete, if you elected to install the Compaq Version Control Repository Manager software, the Compaq Package Setup dialog box displays with the option to install the Compaq Version Control Repository Manager – Promotional Version. To install the Compaq Version Control Repository Manager – Promotional Version, click Install and follow the instructions given. If you do not want to install the Compaq Version Control Repository Manager – Promotional Version, click Close. 21. A splash screen displays indicating the Compaq DMI Insight Web Management Agent is being installed. Once the Compaq DMI Insight Web Management Agent is installed, a splash screen displays indicating the Intel DMI 2.0 Service Provider is being installed. Once the Intel DMI 2.0 Service Provider is installed, a splash screen displays indicating the Compaq Management Agents are being installed. 22. When the installation is complete, the Restarting Windows dialog box displays. Select Yes, I want to restart my computer now, and click Finish. The system is rebooted. 23. After rebooting, log into Microsoft Windows as a user with administrator rights. The software will initialize and the Initial Configuration Wizard displays.
Related Topics:
Browsing to Compaq Insight Manager 7
Getting Started
Backing Up and Restoring the Database
Installing Compaq Insight Manager 7, Service Pack 1
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Upgrading from Compaq Insight Manager XE 2.x or Compaq Insight Manager 7 to Compaq Insight Manager 7, Service Pack 1
Compaq Insight Manager 7, Service Pack 1 offers new functionality and convenience that you will value as a network administrator. Before you upgrade, review the following information.
Differences Between Compaq Insight Manager 7 and Compaq Insight Manager 7, Service Pack 1
The upgrade seamlessly transfers the majority of the information from Compaq Insight Manager 7 database to a Compaq Insight Manager 7, Service Pack 1 database. All user- defined data is preserved.
Considerations Before You Upgrade • Back up your database before performing upgrades. Use the standard database backup procedures as prescribed by SQL or MSDE. If you are using MSDE with Compaq Insight Manager 7, instead of SQL Server, you can upgrade to Compaq Insight Manager 7, Service Pack 1, and continue using MSDE. Make sure that no users are using the server where you are performing the install/upgrade. • Close all open applications.
To upgrade from Compaq Insight Manager 7 to Compaq Insight Manager 7,Service Pack 1: 1. Be sure that SQL Server or MSDE is running. 2. Insert the Compaq Management CD into the CD-ROM drive. The CD has an autorun feature that displays the Compaq Insight Management Suite dialog box. 3. On the left frame of the browser screen, click Install Software. The Software On This CD window displays. Click Install Compaq Insight Manager 7. The Setup dialog box displays telling you that the Compaq Insight Manager 7, Service Pack 1 Setup Install Wizard will guide you through the setup process. 4. If you are upgrading from Compaq Insight Manager 7, the Upgrade Install dialog box displays reminding you to back up your system files, and your current Compaq Insight Manager 7 installation and database before proceeding. Click Yes to continue and following the remaining steps in this section. If you are upgrading from Compaq Insight Manager XE 2.x, the Compaq Insight Manager 7, Service Pack 1 dialog box displays stating that a previous version of Compaq Insight Manager XE has been detected and that Compaq Insight Manager 7 will be installed. Select Yes to launch the upgrade to Compaq Insight Manager 7 and then go to the Upgrading from Compaq Insight Manager XE 2.x to Compaq Insight Manager 7 section later in this chapter.
NOTE: The installation of Compaq Insight Manager 7, Service Pack 1 requires Compaq Insight Manager 7 to be installed on the system. If you chose to upgrade from Insight Manager XE 2.x, please re-run the Compaq Insight Manager 7, Service Pack 1 installation after the upgrade to Compaq Insight Manager 7 has completed.
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5. The Welcome dialog box displays recommending that you exit all Windows programs before continuing the upgrade. Click Next to continue. 6. The Software License Agreement dialog box displays prompting you to read the agreement. Once you have scrolled down and read the License Agreement, click Yes if you agree. If you do not agree, click No and the upgrade is aborted. 7. The Stopping Services dialog box displays indicating that Services are being stopped. Click Next.
NOTE: The installation procedure may display a Warning dialog box indicating that Port 2301 is in use, and the service using that port should be stopped. The service being referenced is a Compaq supplied service called Surveyor, and can be stopped by manually going into Services and stopping the service. If this service is NOT stopped, it does not affect the installation or the subsequent execution of Compaq Insight Manager 7.
8. The Database Program Options dialog box displays prompting you to verify that either SQL Server or MSDE is running. Once you have verified that one of the databases is running, click Yes to continue. 9. The Compaq Version Control Repository Manager dialog box displays with the option to install this software on this system. Deselect the checkbox if you do not wish to install this software. Click Next. 10. The Choose Destination Location dialog box displays. Click Browse to select the default program folder. Click Next. 11. The Select Program Folder dialog box displays. Click Next. 12. The Compaq Insight Manager 7 Database dialog box displays showing the names of the SQL ODBC Datasource, the SQL Server Name, the Database Name, the SQL User Name, and the SQL Password. Be sure the information displayed for the SQL ODBC Datasource, the Database Name, and the SQL User Name is correct. Most of these fields are grayed out indicating that you may not modify them. Enter the appropriate information for SQL Server Name and the SQL Password, and click Next. 13. Another Compaq Insight Manager 7 Database dialog box displays prompting you for the configuration information for the database file. Enter the SQL Database File, the SQL Database Size, the SQL Log File Name, and the SQL Log Size. To change these entries, enter the new information. However, do not specify a directory that is within the Compaq Insight Manager 7 directory structure. Then, click Next to continue. 14. The Installation Selections dialog box displays. The settings you have chosen are displayed. If you do not want to use these settings, click Back and reselect. To continue with the installation, click Next. The installation program copies all required files and installs the Compaq Management Agents, the DMI agents, tables, and database schema. 15. The Starting upgrade splash screen displays. When the upgrade reaches 100 percent, the splash screen will change to Upgrade Successful. 16. If an upgrade fails, refer to the file \Program Files\Compaq\Compaq Insight Manager 7\SP1\config\upgrade\upgrade.log for details. The installation program attempts to restore the previous version of Compaq Insight Manager 7 when possible. If the installation is unable to restore Compaq Insight Manager 7, you have the following options:
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— Manually restore the previous Compaq Insight Manager 7 application and restore the database that you backed up before initiating upgrade. However, the agents cannot be restored to earlier versions. If you need the earlier version of any agent, reinstall them from the Management CD where they originated. — Install Compaq Insight Manager 7, Service Pack 1 without upgrading. You will need to rediscover all devices and recreate tasks and queries since you are not upgrading the database. 17. If the server did not have a Compaq Web-based agent installed previous to starting the Compaq Insight Manager 7 installation, the Web-based Management dialog box displays prompting you to enter an Administrator Password. This password will be used by all of Compaq’s Web-based agents installed on this system. Once you have entered the Administrator Password, enter the same password in the Confirm Password field. Click Next to continue. 18. A splash screen displays indicating the Compaq MIBs are being updated. 19. When the update is complete, if you elected to install the Compaq Version Control Repository Manager software, the Compaq Package Setup dialog box displays with the option to install the Compaq Version Control Repository Manager – Promotional Version. To install the Compaq Version Control Repository Manager – Promotional version, click Install and follow the instructions given. If you do not want to install the Compaq Version Control Repository Manager – Promotional Version, click Close.
NOTE: The directory for the Compaq Version Control Repository Manager must be setup prior to installing the software. For further details regarding the Compaq Version Repository Manager please see Chapter 10 of this guide. 20. The service is now deleting the old version of the Compaq Insight Manager 7 installation. 21. A dialog box displays indicating that the Compaq Management Agents are being installed. 22. When the installation is complete, the Restarting Windows dialog box displays. Select Yes, I want to restart my computer now, and click Finish. The system is rebooted.
Uninstalling Compaq Insight Manager 7 Service Pack 1
NOTE: To uninstall Compaq Insight Manager 7 Service Pack 1, please refer to Uninstalling Compaq Insight Manager 7 in this chapter and follow the steps shown, substituting “Compaq Insight Manager 7, Service Pack 1, wherever “Compaq Insight Manager 7” is listed.
Upgrading from Compaq Insight Manager XE 2.x to Compaq Insight Manager 7
Compaq Insight Manager 7 offers new functionality and convenience that you will value as a network administrator. Before you upgrade, review the following information.
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Users
During the upgrade, the user will have the opportunity to map Compaq Insight Manager XE 2.x User Accounts to Compaq Insight Manager 7 accounts. These accounts will rely on Windows authentication and will have the following format: • LOCALMACHINE\accountname • DOMAIN\accountname
The user performing the upgrade will now become the Compaq Insight Manager 7 administrator. The default is to use the current Windows account during the upgrade.
IMPORTANT: Deleting a user's accounts deletes the resources (tasks, queries, and cluster scopes etc.) owned by that user. If an Insight Manager XE 2.x account is not mapped during an upgrade, that non-mapped account and its resources are deleted.
NOTE: If you type an invalid account during the install you cannot access Compaq Insight Manager 7 unless you create an account with the same name in the domain you specified.
NOTE: If you are upgrading from 2.x to 3.0, you will need to manually start Compaq Insight Manager 7, Service Pack 1.
Devices
All devices are transferred to the new database without changes.
Data Collection
All Data Collection items are migrated during an upgrade.
MIBs
The upgrade migrates all user-enrolled MIBs and preserves user customization in the Compaq Insight Manager 7 database. Compaq MIBs are updated to the latest version that is available from the Compaq Management CD.
Queries and Tasks
During upgrade, you will be prompted to choose to upgrade default tasks and queries. Only select Yes if you have made significant modifications to the system default tasks and queries as Compaq Insight Manager 7 will install its own set of default tasks and queries.
NOTE: Task and queries of the Compaq Insight Manager XE 2.x administrator will migrate to the user who performs the upgrade.
If you select Yes, then standard queries and tasks from Compaq Insight Manager XE 2.x appear in Compaq Insight Manager 7 ready to be used. Tasks and queries will be renamed using the following conventions:
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• Queryname-versionnumber (MyDesktop-V2.x) • Taskname-versionnumber (MyNightlyData Collection-V2.x)
You can rename these queries and tasks after installation. The upgrade maintains user-defined tasks and queries. After installation, if you find a query named query-problem, refer to the file \Program Files\Compaq\ Compaq Insight Manager 7\config\upgrade\upgrade.log for details.
Events
The upgrade maintains event and trap information in the event database.
Database Tables and Properties Files
The upgrade installation maintains all values in the database tables and properties files that remain valid in Compaq Insight Manager XE 2.x. For example, if you changed the number of retries from the default value, your value is imported to the Compaq Insight Manager 7 database.
Device Type Manager Rules
Upgrade migrates all user-defined DTM rules in the database.
Cluster Monitor
Cluster Monitor scopes are attached to user names and will interact with the migration of the user names portion of the general upgrade.
Software Update
Software Update in Compaq Insight Manager 7 allows the user to more easily determine device software status, query on devices with software versions and deploy software to multiple systems.
Considerations Before You Upgrade • Back up your database before performing upgrades. Use the standard database backup procedures as prescribed by SQL or MSDE. If you are using MSDE with 2.x instead of SQL Server, you can upgrade to Compaq Insight Manager 7 and continue using MSDE. Make sure that no users are using the server where you are performing the install/upgrade.
• Close all open applications.
To upgrade from Compaq Insight Manager XE 2.x to Compaq Insight Manager 7: 1. Be sure that SQL Server or MSDE is running.
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Preparing To Use Compaq Insight Manager 7, Service Pack 1
2. Insert the Compaq Management CD into the CD-ROM drive. The CD has an autorun feature that displays the Compaq Insight Manager Suite dialog box. 3. On the left frame of the browser screen, click Install Software. The Software On This CD window displays. Click Install Compaq Insight Manager 7. 4. The Information dialog box displays reminding you to back up your system files, and your current Compaq Insight Manager XE installation and database before proceeding. Click OK to continue. 5. The Welcome dialog box displays recommending that you exit all Windows programs before continuing the installation. Click Next to continue. 6. The Software License Agreement dialog box displays prompting you to read the agreement. Once you have scrolled down and read the License Agreement, click Yes if you agree. If you do not agree, click No and the upgrade is aborted. 7. A dialog box displays indicating that services are being stopped. 8. The Database Program Options dialog box displays prompting you to be sure that either SQL Server or MSDE is running. Once you have verified that one of the databases is running, click Yes to continue. 9. The Compaq Version Control Repository Manager dialog box displays allowing you the option to install the Compaq Version Control Repository Manager. If you would like to install the Compaq Version Control Repository Manager, select Install Compaq Version Control Repository Manager on this system, and click Next. If the installation is unable to validate the Microsoft Windows NT account, the Warning dialog box displays. Enter the Windows NT Domain name, the Windows NT Account name, and Continue installation using the above account. Click Next to continue. 10. The Compaq Insight Manager 7 Administrator dialog box displays prompting you for the Windows NT Domain name and the Windows NT Account name. Enter the Windows NT Domain name in the Windows NT Domain field, and enter the Windows NT Account name in the Windows NT Account field. Click Next to continue. 11. The Compaq Insight Manager 7 Root Certificate dialog box displays prompting you to create a self-signed root certificate. Enter the Private Key Password, then enter the same password in Confirm Password. Click Next to continue. 12. The Compaq Insight Manager 7 Root Certificate dialog box displays. Select Require Trusted Certificates for maximum security. Click Next to continue. 13. The Security Options dialog box displays prompting you to select browser encryption. Select the desired level of encryption and click Next to continue. 14. The Security Options dialog box displays prompting you to select the application launch level. Select the level desired, and click Next to continue. 15. The Destination Location dialog box displays. Select the default program folder. 16. The Select Program Folder dialog box displays verifying the location of the Program Folders. This is the folder that appears in the Programs menu. Change the folder by clicking Browse or click Next to accept the default selection.
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Preparing To Use Compaq Insight Manager 7, Service Pack 1
17. The Compaq Insight Manager 7 Database dialog box displays showing the names of the SQL ODBC Datasource, the SQL Server Name, the Database Name, the SQL User Name, and the SQL Password. Be sure the information displayed for the SQL ODBC Datasource, the Database Name, and the SQL User Name is correct. Most of these fields are grayed out indicating that you may not modify them. Enter the appropriate information for SQL Server Name and the SQL Password, and click Next. 18. Another Compaq Insight Manager 7 Database dialog box displays prompting you for the configuration information for the database file. Enter the SQL Database File, the SQL Database Size, the SQL Log File Name, and the SQL Log Size. To change these entries, enter the new information. However, do not specify a directory that is within the Compaq Insight Manager 7 directory structure. Click Next to continue. 19. The Upgrade Users dialog box displays indicating that each Compaq Insight Manager XE 2.x user will be mapped to a Windows local machine or Domain user. Click Next to continue and map the users. 20. The Upgrade Default Tasks and Queries dialog box displays allowing you to upgrade the default tasks and queries. It discourages you from upgrading default queries if you have not made significant modifications. Select whether or not you want to upgrade, and click Next to continue. 21. The Installation Selections dialog box displays. The settings you have chosen are displayed. If you do not want to use these settings, click Back and reselect. To continue with the installation, click Next. The installation program copies all required files and installs the Compaq management agents, the DMI agents, tables, and database schema. 22. A dialog box displays indicating that files are being copied. Once the copy operation is complete, a dialog box displays indicating the upgrade was successful. 23. A dialog box displays indicating the Compaq DMI Insight Web Management Agent is being installed. Once the Compaq DMI Insight Web Management Agent is installed, a dialog box displays indicating the old Compaq Insight Manager 7 installation is being deleted. 24. When the installation is complete, the Restarting Windows dialog box displays. Select Yes, I want to restart my computer now, and click Finish. The system reboots. 25. After rebooting, log into Microsoft Windows NT as an administrator, the software will initialize and the Initial Configuration Wizard displays. 26. If an upgrade fails, refer to the file \Program Files\Compaq\Compaq Insight Manager 7\config\upgrade\upgrade.log for details. The installation program attempts to restore Compaq Insight Manager XE 2.x when possible. If the installation is unable to restore Compaq Insight Manager XE 2.x, you have the following options: — Manually restore the previous Compaq Insight Manager XE 2.x application and restore the database that you backed up before initiating upgrade. However, the agents cannot be restored to earlier versions. If you need the earlier version of any agent, reinstall them from the Management CD where they originated. — Install Compaq Insight Manager 7 without upgrading. Delete the Compaq Insight Manager XE 2.x application first. You will need to rediscover all devices and recreate tasks and queries since you are not upgrading the database.
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Preparing To Use Compaq Insight Manager 7, Service Pack 1
Uninstalling Compaq Insight Manager 7
Use one of the following two methods to remove Compaq Insight Manager 7 from your system: • From the Start menu, click Start, then select Programs, Compaq Insight Manager 7, and then click Uninstall Compaq Insight Manager 7. • From the Control Panel, double-click Add/Remove Programs. Click Compaq Insight Manager 7, and then click Add/Remove.
After uninstalling Compaq Insight Manager 7, you need to remove the configured ODBC connection. In the Control Panel, click ODBC. On the System DSN tab, select INSIGHT_DB_V3 and INSIGHT_VCDB. Then click Remove.
After removing Compaq Insight Manager 7, restart the computer to make sure all files are removed properly.
CAUTION: Database files are not removed when uninstalling Compaq Insight Manager XE or Compaq Insight Manager 7. If you reinstall Compaq Insight Manager, the information in these database files will be lost. If you want to save this information, you must backup the database files before reinstalling Compaq Insight Manager 7.
Related Topics:
Browsing to Compaq Insight Manager 7
System and Pre-installation Requirements for Compaq Insight Manager 7
Backing Up and Restoring the Database
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3 Browsing to Compaq Insight Manager 7
How to Browse to Compaq Insight Manager 7
You can browse to Compaq Insight Manager™ 7 in the following ways: • Open remotely from a browser • Open locally from the desktop Start menu
To browse the Compaq Insight Manager 7 server:
In the Address field of the browser, enter the device URL with the port 280.
For example: http://devicename:280 or http://deviceipaddress
NOTE: If you are using a proxy server, you may need to add the server hosting Compaq Insight Manager 7 to the No Proxy list of servers in the Internet Settings for your browser. Refer to the Internet Explorer Help for more information about changing your configuration.
To browse Compaq Insight Manager 7 locally: 1. From your desktop, click Start. 2. From the menu, select Programs, Compaq Insight Manager 7, Compaq Insight Manager 7. Compaq Insight Manager 7 launches the browser pointing to http://localhost:280 where localhost is the device name.
TO KNOW MORE: For information on browser requirements see “Browser Requirements” in Chapter 2 of this guide.
NOTE: For security reasons do not use the Favorites (bookmark) feature of your browser to mark a sublevel URL that is part of Compaq Insight Manager 7. In addition, linking to a subsection of Compaq Insight Manager 7 without going to the main URL could result in unexpected page layout.
NOTE: When browsing to Compaq Insight Manager 7 locally or through a server the first time, the Java plug-in JRE 1.3.1_02 is automatically installed on the system. This version is the only version of the Java plug-in that Compaq Insight Manager 7 will run on.
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Display Requirements
Configure your system for a display resolution of at least 1024×768 with 256 colors or recommended True Color (16 bit). Lower resolutions can cause an unreadable display. See “Browser Requirements” in Chapter 2 of this guide for more information.
Logging In
After you connect to Compaq Insight Manager 7, you are prompted to log in. Enter a valid user name, password and domain, if necessary, to access the system.
When opening Compaq Insight Manager 7 for the first time, you must log in using the user name and password from the Windows account used during installation. Afterward, you may use any windows account added to Compaq Insight Manager 7.
Once you are logged in, you remain logged in. If you visit other sites, you are automatically logged out after a short interval (2 minutes) for security reasons, and need to log in again when you return to Compaq Insight Manager 7.
Related Topics:
About Browser Security Alert
Configuring Automatic Discovery
Configuring User Accounts
Login
About the Browser Security Alert
Browsing to Compaq Insight Manager 7 requires the use of Secure Socket Layer (SSL). An integral part of SSL is a security certificate, which identifies the Compaq Insight Manager 7 Server. Navigating to SSL-enabled Compaq Web-based management agents also makes use of a security certificate. If your browser displays a Security Alert when browsing to Compaq Insight Manager 7 or an SSL-enabled Compaq Web-based management agent, it can be for one of several reasons. • The certificate is untrusted, meaning, it was signed by a certifying authority that is unknown to your browser. By default, Compaq Insight Manager 7 creates a self-signed certificate, which will cause this alert if you have not imported the Compaq Insight Manager 7 certificate into your browser. You can choose to cancel or accept the certificate.
CAUTION: Choosing to accept or import the certificate should only be done after ensuring the validity of the certificate and the identity of the server. To securely obtain the certificate, browse locally from the device and export the certificate to a file using the browser.
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Browsing to Compaq Insight Manager 7
• The certificate has expired or is not yet valid. This may occur if you issue your own certificate and it has expired. The default self-signed certificate that Compaq Insight Manager 7 creates does not expire for 10 years. • The name on the certificate does not match the name of the site in the browser’s address field. If you are browsing locally from the Compaq Insight Manager 7 Server and used http://localhost:280, or if you used the device’s IP address when the certificate has the device’s name, this will cause the Security Alert. Also, if you navigated to any of the Compaq Web-based management agents on a managed device within Compaq Insight Manager 7, and the link to the device uses a name that differs from what is in the device’s SSL certificate, you may receive a Security Alert. You can configure the format of the device link to use either the Device Name or the device IP Address on the Device Link Configuration window. For more information, see “Device Link Configuration” in Chapter 12 of this guide.
In any of these cases, help is available. • The intermediate window displayed by Compaq Insight Manager 7 has information on the Security Alert and how to proceed. Move the Security Alert dialog so that you can view the information. If you closed the Security Alert dialog, simply refresh the Browser window to reconnect to Compaq Insight Manager 7. • Information is also available in “Getting Started with Security in Compaq Insight Manager 7” and also in “Security Settings” in Chapter 12 of this guide.
Related Topics:
Login
Exporting the Compaq Insight Manager 7 Server Certificate
Getting Started
The best way to start using Compaq Insight Manager 7 is to use the Initial Configuration Wizard if you did not run it immediately after installation on the management server.
Start the Wizard
From your Compaq Insight Manager 7 desktop, click Start, Programs, Compaq Insight Manager 7, Initial Configuration Wizard. The wizard explains how to run the first discovery and identification. After you run the initial discovery, the Devices window displays the list of discovered devices on your local network.
Familiarize Yourself with Compaq Insight Manager 7
First refer to the topic “Compaq Insight Manager 7 Home Page” for a brief description of the icons, symbols, and menus. Some of Compaq Insight Manager 7 most used features are: monitoring devices and events, setting up queries and tasks, and a link to the Compaq Resource Center.
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Second, refer to the topic “Navigating the Console” for a brief description of the Overview Window, symbols, and menus.
Next, refer to the topic “Ten Steps to Insightful Management” for a guide to Compaq Web- based management.
Do You Need to Know More?
TO KNOW MORE: Remember to click the Help Icon when you have a question. Help offers context- sensitive topics on the current window and opens the viewer for further browsing of the contents or for using the full-text search.
Related Topics:
Learning More
Compaq Insight Manager 7 Home Page Initial Configuration Wizard
The Initial Configuration Wizard provides you with step-by-step, online guidance for performing the initial configuration of Compaq Insight Manager 7. The wizard will show you how to: • Browse to Compaq Insight Manager 7. • Add new user accounts. • Configure Discovery by defining the IP addresses that Discovery uses to detect devices. • Optimize Discovery's performance on your server. • Configure Compaq Insight Manager 7 email settings.
The Initial Configuration Wizard starts automatically after Compaq Insight Manager 7 installation on the management server. An icon is provided under the Start menu so that you can view the Initial Configuration Wizard again at a later date. The wizard contains links to the previous and next windows for easy navigation through the wizard.
Stepping through the Initial Configuration Wizard: 1. The Initial Configuration Wizard launches the Web-browser and displays the Welcome to the Compaq Insight Manager 7 Initial Configuration Wizard window. Click Next. 2. The Browsing to Compaq Insight Manager 7 window displays, explaining the two ways to browse to Compaq Insight Manager 7:
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— From the machine where Compaq Insight Manager 7 is installed, select Start, Programs, Compaq Insight Manager 7, Compaq Insight Manager 7. — From any computer that has access to the one on which Compaq Insight Manager 7 is installed, enter the URL: http://devicename:280 where devicename is the name of the server on which Compaq Insight Manager 7 is installed. 3. You will need to log in using the user name and password information of the Windows account you specified during installation before you can continue. After you enter a valid user name and password, Compaq Insight Manager 7 displays its home page. Arrange both browser windows so you can easily access them. Click Next. 4. The Adding New Users window provides information on how to add new users to Compaq Insight Manager 7: a. If the Accounts window is not already displayed, click the Settings icon, then select the Accounts menu item. b. On the Accounts window, click New. c. The Computer or Domain Name field needs the name of the computer or domain that hosts the account that will be used to log in to Compaq Insight Manager 7. There are two ways to enter this: — Click Browse to the right, to select a domain. — Enter the name directly, if it is known.
NOTE: The maximum length of computer or domain name is 63 characters and cannot contain any of the following characters: ; : ” < > * + = \ | ? , d. The User Name field needs the name of the Windows account that will be used to log in. There are two ways to enter the user name: — Click Browse to the right, to select from a list of users. — Enter the name directly if it is known or if the account does not exist yet.
NOTE: User names can contain up to 20 uppercase or lowercase characters except for the following: " / \ [ ] : ; | = , + * ? < > A user name cannot consist solely of periods (.) or spaces.
NOTE: Notice that you are not prompted for a password since you are providing a Windows account to be used for authentication. The password is set and changed through Windows user management.
NOTE: If you click Browse, a user name list appears for you to make your selection. You can now sort this selection in ascending order. The sorting order is a, A, b, B, c, C and so on.
e. Set the Compaq Insight Manager 7 Access Level granted to this user. If the user is assigned as Paging Recipient Only, that user will not be able to log in to Compaq Insight Manager 7.
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f. Select the Login IP Address Ranges group (Optional) to define the devices where the user can log on to Compaq Insight Manager 7. The user can only log on from devices listed in the IP Address Ranges group (Optional), Inclusion Ranges. The user will not be able to log on from devices listed in the Exclusion Ranges list. If both the Inclusion Ranges and the Exclusion Ranges are left blank or an asterisk (*) is entered in the Inclusion Ranges list, then the account can log on to Compaq Insight Manager 7 from any device. g. Click Add to save your changes. Compaq Insight Manager 7 responds by returning you to the Accounts window. The new user will now be listed on the window. h. Click Cancel to discard changes and return to the Account Configuration screen. Click Next. 5. The Configuring Discovery window explains how to configure Discovery. Compaq Insight Manager 7 automatically detects the IP address of the machine on which it is installed and sets the default IP address range of other machines it will manage based upon the initial IP address setting. You can configure Compaq Insight Manager 7 to manage other machines as follows: a. Click the Settings icon. Compaq Insight Manager 7 responds by displaying the Automatic Discovery window. Note the default IP address range selected by Compaq Insight Manager 7. b. Add the IP address ranges for other machines that you want Compaq Insight Manager 7 to manage. c. Click Apply Changes to save your changes. d. Be sure the Discovery Filters setting includes the type of devices to discover. e. Click Execute Discovery Now to have Compaq Insight Manager 7 automatically discover all machines within the defined IP ranges. 6. On the Configuring Discovery window you have the option of taking a detour to learn more about optimizing Compaq Insight Manager 7 performance or going to the next window, which describes how to configure Compaq Insight Manager 7 for Email Notification. If you choose the detour, the wizard will provide you with information on ways that you can optimize the performance of Compaq Insight Manager 7: — Modify Discovery inclusion/exclusion ranges. — Set Discovery Filters to manage only those device types that you want to manage. — Disable support for unused protocols. — Change protocol timeouts and retries. — Change the global SNMP timeouts and retries. — Delete default tasks you do not want. — Create specific queries. — Modify default tasks. — Decrease the frequency for polling tasks.
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TO KNOW MORE: Refer to the section “Optimizing Network Resources” in Chapter 10 of this guide. 7. To display the Configuring For Email Notification window, click Next from the Configuring Automatic Discovery window or click Next from the Optimizing Compaq Insight Manager 7 Performance window. To configure Compaq Insight Manager 7 to send you email, when certain events occur, complete the following: a. Click the Settings icon. b. Select the Server menu item to expand it. c. Select the Email menu item. d. Fill out the requested data. e. Click Apply to save your changes. 8. The Compaq Insight Manager 7 is Now Ready to Use window indicates that the navigation process is complete, and Compaq Insight Manager 7 is now ready to be used. Click Finished to close the Initial Configuration Wizard and use Compaq Insight Manager 7.
NOTE: A Java Plug-in installation will occur immediately upon browsing to Compaq Insight Manager 7 for the first time. The version installed will be JRE 1.3.1_02 and this is the only version that Compaq Insight Manager 7 will run properly on.
Related Topics:
Navigating the Console
Ten Steps to Insightful Management
Learning More
Getting Started with Security in Compaq Insight Manager 7
The Discovery Process
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Compaq Insight Manager 7 Home Page
The Compaq Insight Manager 7 home page is designed to provide information management and key functionality at a glance.
The following figure shows the first window that you will see after logging in to Compaq Insight Manager 7.
Device Search
The Device Search feature allows you to quickly retrieve details about a device using its name. The search field only allows the following characters to be entered: letters, numbers, tilde, dash, period, underscore, apostrophe, and space. Click Search, to search for the indicated device.
If an exact match is found, the device window displays for that device.
If an exact match is not found, the device window displays a list of devices in the database whose names closely resemble the target name. This list of device names will be a hyperlink; clicking a name in the list brings up the device window for that device.
If no devices in the database resemble the target device, the device window will indicate the device was not found.
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Browsing to Compaq Insight Manager 7
NOTE: When the home page loads, the cursor is positioned in the Device Search field. Enter the name of the device that you would like to be found.
Home Page Options • On the home page , select Show this page when Compaq Insight Manager 7 Starts to see the home page each time that Compaq Insight Manager 7 is browsed to.
or • Click Hide Link Sections to hide the boxes across the bottom of the home page and make additional room for the query results display.
NOTE: If Show this page when Compaq Insight Manager 7 Starts is deselected, the Compaq Insight Manager 7 Devices Overview window displays.
Click Apply to save home page options. Options are saved as unique settings for each user of Compaq Insight Manager 7.
Results from Query
The first time that you log in to Compaq Insight Manager 7, the Results From Query section displays the All Server query results. However, you may customize this section by clicking the Configure Me! link, which is located on the Results from Query bar. The Configure Me! link allows you to view only the devices or events in which you are interested. The query results will include the presence of the Actions menu allowing you to create new queries and tasks, print the query results list, delete devices, or clear events. The query results also includes a View menu allowing you to choose between a Details view and an Icon view, sort the query results by column, and choose what columns you would like to view in the query results table. For further information please see “Creating and Editing Device and Event Queries”, “Creating and Editing Cluster Monitor Queries” in Chapter 5, and “Reporting” in Chapter 6 of this guide.
Devices and Events
The Device and Events box explains the difference between devices and events. This box contains a hyperlink to the Overview window, which displays Device Status and Uncleared Event Status. You can also reach the Overview window by clicking on the Devices icon from the toolbar.
Queries
The Queries box provides an explanation of queries and provides separate links for Device, Event and Cluster Monitor queries. By clicking on these links, the Queries window will be displayed for whichever query type that you choose. You will be able to view your own personal queries along with the other queries that you have access to.
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Tasks
The Tasks box provides a link to the task by clicking on task. The Create/Edit Task window displays for the chosen task.
NOTE: The Tasks box displays only if you have operator or administrator rights.
Resource Center
The Compaq Resource Center box offers links to management-related websites at www.compaq.com.
Administration
The Administration box allows you to fine-tune Compaq Insight Manager 7 for your environment. The links provided here are to the Automatic Discovery window, the Discovery Filter Configuration window, the Accounts window, and the Protocols window. You may also reach these windows by clicking the Settings icon from the toolbar. Additional messages may appear in this section if you have not initiated Discovery. To initiate Discovery see “The Discovery Process” in Chapter 4, and “Configuring Automatic Discovery” in Chapter 11 of this guide.
NOTE: The Administration box displays only if you have administrator rights.
Related Topics:
Navigating the Console
Ten Steps to Insightful Management
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Navigating the Console
The Overview window displays the current Device Status and Uncleared Event Status. Click any number link to view the details of the status. The link executes a query that displays the results of the query.
As you navigate through the console you will be using some of the most widely used features of Compaq Insight Manager. It provides access to a list of devices defined by a pre-defined or a custom query, and allows users the ability to search for devices. See Table 3-1 below for more details.
Table 3-1: Navigating in the Console
Icons Click the Home, Devices, Tools, or Settings icons to display the menus for the associated functions. The menus appear in the left menu frame. Some expand to reveal submenus. Device Status Click an underlined number link to view the devices with that status. The red, orange, and yellow color-coded status indicates the general health of your network. continued
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Table 3-1: Navigating in the Console continued Uncleared Events Click an underlined number link to view uncleared events with Major, Minor, or Critical status. The red, orange, and yellow color-coded status indicates the general health of your network. Compaq Logo Click the logo to open the site www.compaq.com. Compaq Support Click the text Compaq Support to open a window of links to various Compaq support and
information sites. Logout Icon Click the icon or the link to exit.
Using the Expansion Arrows
The use of expansion arrows allows the menu topics to expand and collapse with a click of a mouse. To use the expansion arrows in the Figure below, select a topic from the menu list to expand and show submenus. • Right-pointing arrow indicates there is a submenu. • Down arrow indicates a fully expanded list.
The Automatic Discovery window displays by clicking the Settings icon. This window below displays the following: • Expanded and collapsed lists in the menu frame • Larger edit fields for functions, such as IP Address Range • Help icon • Edit fields for entering settings, such as Retries and Timeout • Buttons that initiate an action, such as Execute Discovery Now • Submenus—indicated by an arrow next to the menu
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The Tasks window is shown below. Note that there are expansion arrows next to the task names. The arrow expands to show the task details.
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Ten Steps to Insightful Management
Compaq Insight Manager 7 is a comprehensive management tool. Read through the following steps as a guide to its management capabilities. Then use each function to the extent that you need for your management requirements. If you have already used the Wizard, proceed to step 2. 1. Use the Initial Configuration Wizard if you have not done so. To start the Wizard, select Start, Programs, Compaq Insight Manager 7, Initial Configuration Wizard.
The Wizard runs on the device where you installed Compaq Insight Manager 7 and: • Explains how to run the first discovery and identification • Explains how to add additional users • Guides you to run Discovery 2. Review security features and practices.
Compaq Insight Manager 7 provides many security features, which, if improperly configured, can either provide unauthorized users access to your management information, or make operation of Compaq Insight Manager 7 difficult. These features and your security practices should be reviewed in accordance with your own security policies. Refer to “Security Considerations” in Chapter 1, and “Getting Started with Security in Compaq Insight Manager 7” in Chapter 3 of this guide for more information. 3. Browse your discovered devices.
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If you have followed the Discovery procedure in the Wizard, you have the results of a first Discovery to examine. Double-click your browser shortcut and enter the device name and port in the Address field.
For example: http://devicename:280
This address directs you to a Secure Sockets Layer (SSL) enabled port. All browser communications with Compaq Insight Manager 7 flow through an encrypted channel to protect the integrity of your data on the wire. The Compaq Insight Manager 7 home page is designed to get you up and running as fast as possible. As you view the window, notice the initial query that is pre-populated with the All Servers query. This query may be customized on a per user basis to display the most important devices on your network. You can create a query based on your most important devices under Devices or Events. Once you have a query defined, you click the Configure Me! link to change the associated query of your home page. If your device or event status bar shows a number other than zero, click the number link to view a list of the affected devices. These are the results of a query.
NOTE: If you do not see the All Servers query results, discovery has not been run. Go to the Discovery window by clicking on the Discovery link in the administration section of the home page or on the Settings icon.
The Device window is the source of the most detailed information about the discovered devices. You can drill down, link by link, from the home page, to the Compaq Insight Manager 7 Device window, to the various device agents.
On the Device window, click the Device links to learn details returned by a specific agent. For example, if you are viewing a cluster node, you can learn more about the cluster and its members by clicking Compaq Intelligent Cluster Administrator device link.
If you have drilled down, and are ready to move on to other features, return to the Device window and select appropriate links. Click the Device icon in the toolbar and select Overview to see a summary of the current device status and device events.
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4. Set up your next Discovery.
Click Settings, Discover, Automatic Discovery.
IMPORTANT: Before this Automatic Discovery, it’s a good time to be sure that a Software Repository trusts Compaq Insight Manager 7 (if the user has installed Compaq Version Control Repository Manager and configured a software repository, and wants to use it). The same goes for systems on which group configurable agents are installed. See “Setting up Trust Relationships” in Chapter 12 of this guide for more information.
By default, Compaq Insight Manager 7 runs the next Discovery at specified Discovery Schedule. You can change the scheduling to a more convenient time, add or subtract subnets, set device types that will be discovered, and choose the ways devices are discovered. If your network bandwidth is at a premium, you can optimize the SNMP and PING settings to conserve resources.
This is also a good time to add new users as administrators, operators, and users.
Click Settings, Accounts to add new users. Compaq Insight Manager 7, leverages Operating System (OS) level user accounts. For an account to be added to Compaq Insight Manager 7, you must first create a user on the local Management Server, or create a user account in a domain accessible by the Management Server. 5. Set up and customize polling tasks.
Click Devices, Tasks, Polling Tasks.
Compaq Insight Manager 7 polls continually by launching a group of default scheduled tasks. You can create polling tasks that monitor a specific group of devices on their own schedule. For example, you might keep historical data on a certain type of device for later analysis and forecasting purposes. By default, no recurring Data Collection (Historical or Single Instance) is configured. You must create a task that is appropriate for your network. Data Collection can create continuous traffic on your network. Design your tasks so that the devices you are most interested in are polled more frequently, and other devices are polled less often. 6. Receive notification of a problem.
Click Devices, Tasks, Notification Tasks.
The monitor bar continually refreshes to inform you of the latest critical, major, or minor events. But if you are away from your console, you can set up email or paging notification or set up your own notification method with an application launch task. The application can be as simple as sounding an audible alert on management consoles or as sophisticated as launching an application that communicate directly to a device, for example restating a service on a device. If you are setting up paging notification, be sure to install your modem and specify the modem settings first under the Settings tab in Compaq Insight Manager 7.
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7. Manage numerous devices.
Click Devices, Queries, Device.
If you are managing several subnets, you might have hundreds of devices to interrogate. To manage them, you need to organize them into logical groups. Compaq Insight Manager 7 begins the sorting for you with the device queries it provides. However, you can modify the queries, delete those you do not use, and most importantly, create new queries and query categories that complement your network management needs. To avoid having certain device types discovered at all, use Discovery Filters to set the device types that will be discovered. See “Configuring Discovery Filters” in Chapter 7 of this guide.
You can specify which devices to interrogate and when to interrogate them. For example, you can create a query to interrogate an organizational group of devices, which might include servers, desktops, and printers. Or you can interrogate a logical group of devices, such as all the printers in the purchasing group. 8. Handle numerous events.
Compaq Insight Manager 7 provides generic event querying. You can modify these queries for your network environment, or you can create new queries for specific devices and events. For example, eliminate informational events or create an event query that checks the status of events on any servers that you do not want degrading, such as email servers.
Click Settings, Server, Event Filtering or Event Forwarding.
A network of hundreds of devices can potentially generate thousands of events. Some of these are merely informational. You can eliminate the excessive events and make sure the important events are received by using Event Filtering. Event Filtering sorts through the messages to choose the more important ones. You can use Event Forwarding to specify console destinations where you know they will be acknowledged. 9. Identify more devices and enhance the information about them.
Click Tools, Device Type Mgr.
Create your own identification rules. For example, you could create a rule to identify unknown devices, like printers. Most printers have Web-based configuration software. Compaq Insight Manager 7 discovers the Web-based software and adds links on the Device Summary window. From there, you can drill down on the web software to manage your printer. Queries in Compaq Insight Manager 7 that are based on the type PRINTER allow the devices to be accessed more easily.
Click Tools, SNMP Extensions.
Register MIBs from other companies so, you can discover, identify, and receive SNMP traps from those devices. For example, you can register MIBs to provide information about routers. You can also modify the SNMP trap messages to be more meaningful. 10. Add devices at your convenience.
Click Settings, Discovery, Manual Discovery.
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You can add one or more devices without executing Automatic Discovery. For example, if a new group is joining your management environment, add the group simultaneously using an IP address range, adding one device at a time, or by importing a Hosts file. Using manual discovery conserves network resources. For example, you can export a Compaq Insight Manager Windows console.dat file of device names and IP addresses and import it into Compaq Insight Manager 7. On the next discovery, Compaq Insight Manager 7 collects additional identification information to add to the database, but the process of discovering and identifying has been automated for you.
Learning More
Compaq Insight Manager 7 provides an online help system to help you become familiar with its management features.
Opening the Help
Click the Help icon on any window. The Help window opens in a separate viewer that you can move or resize. Most topics have links to Related Topics.
Browsing for More Information
You have the option of selecting topics from a Table of Contents, an Index, and a Search feature.
Contents
Index
Search
Click the icon in the top menu frame to display the desired help topic in the left viewer frame. To open another topic, click the tab in the left viewer frame.
Getting the Most Information You Can
Using full-text search gives you the most comprehensive information on a subject.
Use the following guidelines from Table 3-2, for writing search queries.
Table 3-2: Guidelines for Writing Search Queries in Help
Guideline Sample Search Term Result Searches are not case- DMI The term DMI and dmi return sensitive. the same results. Dmi Searches may be comprised Version 3.0 The term Version 3.0 returns of any combination of letters a- version and 3.0 and 30. z and numbers 0-9.
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Punctuation, including the Snmp, dmi, http The terms snmp, dmi, http comma, semicolon, colon, return the same results as period, and quotation marks, is Snmp dmi http snmp dmi http. ignored unless it is in quotation marks. Group elements of a search “configuration file” The search "Configuration file" with double quotation marks or finds references only to this parentheses to separate the entry; without quotations, the elements. search finds all references to configuration and to file. A single word finds all Admin The search admin finds admin, references to the word and its administrator, administration, variations. administering. A phrase in quotations finds all “administrator rights” The search quotations references that contain the "administrator right" finds exact phrase and its administrator right, variations. administrator rights, etc. Wildcards find all topics with App* The search app* finds apply, the term. Wildcards cannot be application, etc. used alone. Use at least two 50? 50? finds 504, 505, etc. digits with the ? The default operator is AND if Agents AND ProLiant Agents AND ProLiant finds all you do not enter an operator. topics with agents and AND finds all references to the ProLiant in the topic. two terms. OR finds all references to Agents OR ProLiant Agents OR ProLiant finds all either terms. topics with agents or ProLiant in the topic, but not both. NOT finds references to the Agents NOT ProLiant Agents NOT ProLiant finds all first term that does not also topics about agents that do not refer to the second terms. contain ProLiant in the text. NEAR finds all references with Agents NEAR ProLiant Agents NEAR ProLiant finds: the first terms within eight "agents for a ProLiant Server" words of the second term. but would not find "The management agents monitor information about your network devices. You can discover devices such as the Compaq ProLiant Server.”
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4 Discovery, Identification, and Status
Getting the Data You Need
When you first start Compaq Insight Manager 7, it is ready to begin the process of discovering and collecting information from devices on the network. This process takes place in the following order: 1. Discovery—Finds existing devices on the network 2. Identification—Asks questions of discovered devices until each device can be classified 3. Filtering—Any device type filter is applied. If the device passes, it is added to the database. 4. Status Polling—Interrogates each device and ascertains device health 5. Data Collection—Retrieves information about devices and stores it in the database
To have Compaq Insight Manager 7 continue to update the device information it has collected after the Initial Discovery and Data Collection have run on a device, a Data Collection Task should be set up. This is only necessary if there are hardware changes that occur in your environment and you want Compaq Insight Manager 7 to be up-to-date with the collected information. It is suggested that a Single Instance Data Collection Task be created and set to run at a once per week or greater interval for all managed devices.
The Discovery Process
Discovery is the process of finding and identifying a device at a specific address on the network (IP or IPX), and collecting information about that device. Compaq Insight Manager 7 discovers and identifies devices on your network and maintains a database of the information. You can run discovery at any time from the Automatic Discovery window and set your own schedule. You must visit this window at least once to set the initial range used for Discovery before the discovery process can begin.
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Discovery Interrogates Your Network
Automatic Discovery
Compaq Insight Manager 7 performs Automatic Discovery using the IP and IPX protocols.
IP—Compaq Insight Manager 7 discovers devices running the Internet Protocol (IP) when it "pings" devices in a listed range of addresses. It defaults to the local subnet, a range that corresponds to the IP address(es) assigned to the system where Compaq Insight Manager 7 is running. You can change the address list to indicate which other devices or segments of the network you want Compaq Insight Manager 7 to discover.
IPX—Compaq Insight Manager 7 discovers devices running the IPX protocol by listening for SAP broadcasts generated by IPX devices. Novell NetWare 3.x servers automatically make SAP broadcasts. Novell NetWare 4.x or later servers can be configured to make SAP broadcasts.
The following conditions are unique with the IPX protocol: • IPX Discovery only discovers one NIC per machine. • IPX devices only discover NetWare servers.
The Compaq Intelligent Cluster Administrator (Cluster Admin), and other Compaq Web Agents, will not be discovered unless HTTP is enabled in the WBEM settings (default). To ensure that clusters are discovered in Auto-Discovery, IP must be selected and the cluster IP address and all of the nodes’ addresses must be in the IP range.
Compaq Insight Manager 7 will use a globally unique device identifier to help identify Compaq devices with multiple IP addresses. If a device does not have its unique identifier initialized, Compaq Insight Manager 7 attempts to set this identifier on the device during discovery. In order to do this, the Control community string setting in Compaq Insight Manager 7 must match the Device Write Access community string.
NOTE: Due to the use of a unique identifier, there are issues with imaging machines with server agents already installed. See the installation section of “Troubleshooting” in Chapter 15 of this guide.
NOTE: In the Status box on the Automatic Configuration window, there is a link to enable or disable Discovery Filters. Discovery Filters is disabled by default on upgrades, but enabled and set to only Compaq Servers and management processors for a new install. See “Configuring Discovery Filters” in Chapter 11 of this guide.
SNMP Trap Auto-Discovery—This is disabled by default. You can enable this feature by selecting SNMP Trap Auto-Discovery. If selected, SNMP Trap Auto-Discovery adds any devices that send SNMP traps to Compaq Insight Manager 7 that do not have a matching IP address in the database. The Exclusion Ranges option allows the entry of any IP address(es) that you want to be excluded from SNMP Trap Auto-Discovery. If SNMP is disabled on the Protocols window under Settings, this feature will also be disabled.
NOTE: SNMP Authentication failure traps will not trigger an Automatic Discovery, however, any other trap will do so.
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Disabling Discovery
Auto-Discovery is set to enabled by default, but if the feature has been disabled, and you wish to enable it, you can enable discovery from the Automatic Discovery window. If you disable Automatic Discovery, no new Automatic Discovery is performed until you enable it. You may also perform a Manual Discovery any time that you choose.
Related Topics:
Identifying Devices
Polling for Status
Collecting Data on Devices
Identifying Devices
Identification follows the discovery of a device. Identification determines the following information about discovered devices. • Management protocol the device uses (for example, SNMP, DMI, HTTP) • Type of device (for example, a server, client, management processor, switch, router, or cluster) • Product name of the device
For newly found devices, before the device is added to the database, and before any additional Polling Tasks are run, any Discovery Filters that are configured are applied. If a device does not match the Discovery Filter, it is not added to the database and no additional requests are made to that device. Once the device passes the filter, it is added to the database. At this time, the device is available to any Polling Tasks, views, or configuration operation. See “Configuring Discovery Filters” in Chapter 7 of this guide.
Compaq Insight Manager 7 performs the following pre-defined tasks on the device: Device Polling, Device Identification, Initial Data Collection and Initial Cluster Identification. The information about the devices is stored in the database.
The time to complete the discovery and identification cycle varies with the network size and resources. All necessary tasks are predefined in Compaq Insight Manager 7. While it is possible to delete pre-defined tasks, use extreme caution when doing so. You can also create a new Identification Task and schedule it to run when you want to update identification information from devices. To do this: 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window displays. 3. From the Polling Tasks menu bar, click Create a New Polling Task. 4. Select Device Identification from the list of tasks.
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5. Assign a query to this task. 6. In the Selected Query and Schedule group, set up scheduling for this task. Select the appropriate options from: a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, you can also enable the Time Filtering option by clicking During the following times. b. If you have selected an option from Scheduled Tasks, choose the Frequency. Now, runs the task immediately; Run Once, runs the task at the time you specify; Run Periodically, runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you selected. d. If a time filter was requested in step 6a, then in the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 7. Click OK to close the Schedule Configuration window. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 8. On the Create/Edit Task window, click Save. This task now appears in the list of Polling Tasks.
Initial Identification
After a device has been newly discovered or rediscovered, Compaq Insight Manager 7 attempts to identify it. The discovery task will not be 100 percent complete until all the devices discovered or rediscovered have been identified. To view the devices that have been discovered, follow the below steps: 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window displays. 3. Under the Devices By Type heading, select All Devices.
By default, Compaq Insight Manager 7 runs Device Identification once per day as well as when new devices are discovered. Most users will not need to schedule Identification Tasks to run more than once per day.
Related Topics:
The Discovery Process
Collecting Data on Devices
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Polling for Status
Status refers to the health of a device. Status polling returns condition information from a device. Compaq Insight Manager 7 uses either SNMP or DMI to communicate with devices when retrieving status information from devices, depending on which protocol a device recognizes. SNMP Status Polling and DMI Status Polling are two of the Polling Tasks that retrieve status information from devices.
IMPORTANT: While it is possible to delete pre-defined tasks, you should use extreme caution when doing so. Only administrators and operators can create, edit or delete tasks.
CAUTION: Do not delete Standard Polling and Data Collection Tasks without replacing them with a substitute task that achieves a similar result. For example, if you remove an SNMP Status Polling Task, devices continue to be discovered but their status is not updated.
SNMP Status Polling
Use SNMP Status Polling Tasks to collect status information for SNMP devices and enhanced status information for Compaq SNMP-enabled devices. In addition to polling for status, these tasks can create events in Compaq Insight Manager 7 for the device whenever the device changes its status. Compaq Insight Manager 7 comes with two pre-defined tasks (set as the default) that collect SNMP status information from all SNMP servers and non- servers. Server SNMP status information is collected every five minutes and generates events, while non-server SNMP status information is collected every 10 minutes. The status information displays in the Overview window as well as in the device lists.
DMI Status Polling
Use DMI Status Polling Tasks to collect status information for DMI devices. The status information displays in the Queries List, in the Device Status table at the top of Compaq Insight Manager 7, and on the device's Device window. To navigate to the device’s window, click a specific device from the Queries List.
NOTE: The default is for this task to run once per day at noon.
Cluster Status Polling Task
The Cluster Status Polling Task runs the All Clusters query and passes the device list to all the Cluster Monitor CMXs. The CMXs then poll those devices based on the polling values set in the Cluster/Node CMX Settings. It will then continue to poll those devices until a new device list is given to it. The new device list is initiated by running the Cluster Status Polling Task.
NOTE: The Cluster Status Polling Task is set to run every 5 minutes by default.
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Software Status Polling
Use the Software Version Status Polling Task to retrieve information about software and firmware installed on Compaq managed systems, and whether software or firmware on those systems can be updated. This task is set to run once a week, on Wednesday at midnight, by default. There are two default Software Version Status Polling Tasks, the other is called Initial Software Version Status Polling Task. This task will run each time a new server system is detected. If you decide to create another instance of one of these tasks, do not schedule it to run too frequently because of system resources.
To Set Up a Status Polling Task
Device Status Polling is useful in determining when devices go offline or when performance is degraded. You can customize Status Polling Tasks to poll specific devices at specific times. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window displays. 3. From the Polling Tasks menu bar, click Create a New Polling Task. 4. From the drop-down list, select either DMI Status Polling or SNMP Status. 5. Determine if you want a new event generated every time a device changes its status.
NOTE: You can now create Notification Tasks off of Device Status Change Events when devices go critical, major, or minor. 6. Schedule when to run the task and how often.
Scheduling DMI Status Polling to run once per day is sufficient for most networks. However, for important machines, it is recommended that you create a separate query to run DMI Status Polling more frequently with. If you need DMI Status Polling to run more frequently, adjust the polling interval at a minimum of once every four hours. If a Polling Task takes longer to run than the scheduled interval, increase the interval. See “Creating a DMI Status Polling Task” in Chapter 9 of this guide for more information.
Scheduling SNMP Status Polling to run once every 5 minutes is sufficient for a network with a small number of devices. For networks with a large number of devices (500 or more), it will be more beneficial to run SNMP Status Polling less frequently (more than 10 minutes). For important machines, create a separate query and task to run SNMP Status Polling more frequently. See “Creating an SNMP Status Polling Task” in Chapter 9 of this guide for more information.
NOTE: See “About Task Scheduling” in Chapter 9 of this guide for more information on scheduling tasks.
IMPORTANT: Multiple instances of the same type of Status Polling Task do not run simultaneously. In other words if two SNMP Status Polling Tasks are configured to run every 5 minutes, the second will not run until the first is completed (and the first will then not run again until the second is completed).
The pre-defined SNMP Status Polling Task is designed to work over a LAN connection. On a WAN connection, some customization is required.
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Initial Polling
After a device has been discovered and identified, Compaq Insight Manager 7 attempts to retrieve status information. To check status, go to the Device Queries list: 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Devices. The Device Query window displays. 3. From the list under Devices By Type, select All Devices.
If Compaq Insight Manager 7 has not been able to determine status for a device, the status value is shown as Unknown.
Related Topics:
The Discovery Process
Collecting Data on Devices
Identifying Devices
Data Collection Reports
Collecting Data on Devices
Data Collection is a Polling Task. Data Collection is used to collect data from devices and to store it in the database. Data Collection is performed with a pre-defined Data Collection Task. You can customize subsequent data collection. For example, you can create a Data Collection Task that runs once a week to collect information about all devices. Alternatively, you can associate the Data Collection Task to specific devices and run the task with different schedules. See “Creating Data Collection Tasks” in Chapter 14 for more information.
Data Collection lets you choose between the current information and a historical perspective. You can use the historical perspective for trend and usage analysis, as it will record changes over time. The single instance data is useful for a snapshot at a certain time, because it overwrites the old information with the new.
Data Collection gathers information about discovered devices and adds new or modified information to the database about the devices. Data Collection uses DMI or SNMP or both protocols to get information, which ensures you a comprehensive dossier on a device. Typically, DMI is used to interrogate desktop computers and laptops, while SNMP is used for servers and other networking devices. However, SNMP can also interrogate desktops and DMI can interrogate servers if the systems support SNMP or DMI. Compaq only delivers DMI agents for desktops, and laptops. Compaq delivers servers with SNMP management.
You can view a single instance Data Collection Report from a device's window, which you can reach by selecting a device from the Query Results list. See “Reporting” in Chapter 6 of this guide for more information.
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Data Collection, especially when set to collect single instance data, can utilize additional network resources if run against a subset of devices. For most users, setting Single Instance Data Collection to run once every month will be adequate. It is not recommended that you run Data Collection more than once per week. See “Data Collection for Historical or Single Instance Data” in Chapter 10 of this guide for more information.
CAUTION: Do not delete the standard Data Collection Task without replacing it with a substitute task that achieves a similar result. For example, removing the Data Collection Task removes the capability for historical analysis.
IMPORTANT: Multiple instances of the same Status Polling or Data Collection Tasks will not run simultaneously.
Initial Data Collection
After Compaq Insight Manager 7 discovers, identifies, and polls a device, it attempts to perform Single Instance Data Collection. You can view the Data Collection Report for a device after data has been collected by selecting it from the Queries list. This takes you to the Device Links window, where you can select the Data Collection Report link.
After Compaq Insight Manager 7 collects data initially, you may want to schedule a Data Collection Task to obtain further status information. Data Collection needs to be set to run when a new device is discovered. If you are scheduling Single Instance Data Collection, having it run once per week (smaller networks) to once per month (larger networks) should be adequate.
If you are scheduling Historical Data Collection, it will be beneficial to set it to run more frequently, perhaps once per hour for your most important devices.
For information on how to create a Data Collection Task, see “Creating a Data Collection Task” in Chapter 14 of this Guide.
Related Topics:
Polling for Status
Data Collection Reports
Data Collection for Historical or Single Instance Data
Data Collection Reports
Compaq Insight Manager 7 supports both SNMP and DMI Data Collection. If a particular device supports SNMP only, then, SNMP Data Collection is used exclusively. Likewise, if a particular device supports DMI only, then, DMI Data Collection is used. Some devices support both protocols. In this instance, SNMP is used unless the DMI data is more accurate. You can create other custom reports using an external database tool. For more information about the database tables that are used to create data collection reports, see to “Database Tables” in Chapter 16 of this guide.
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Compaq Insight Manager 7 supports both Single Instance and Historical Data Collection. With Single Instance Data Collection, data is collected as a snapshot of a device. This data is overwritten as new data becomes available. With Historical Data Collection, data detailing the device's history is collected.
For an overview on database tables and on reporting in general, see “Reporting from the Database” in Chapter 16 of this guide.
Related Topics:
Reporting From the Database
Data Collection for Historical and Single Instance Data
More About Management Protocols
Managing a network is complex, and network management becomes even more complicated without standards. When an organization purchases multiple management tools, each with a different method of managing a particular hardware or software product, it must then maintain and train network administrators in different tools. This process is both expensive and inefficient. To address this issue, standards committees have developed protocols for network management.
Compaq Insight Manager 7 has been designed to take advantage of many different management protocol standards. This allows Compaq Insight Manager 7 to provide management support for a wide array of manageable devices.
SNMP
The Internet Engineering Task Force (IETF), the standards-rating body for the worldwide Internetwork, has defined a management protocol, Simple Network Management Protocol (SNMP), which has accumulated a major share of the market and has the support of over 20,000 different products. SNMP has its roots in the Internet community—the complexity of large international TCP/IP networks has provided the necessary incentive to develop a standard method of managing devices on the network.
Within the SNMP framework, manageable network devices (routers, bridges, servers, and so on) contain a software component called a management agent. The agent monitors the various subsystems of the network element and stores this information in a Management Information Base (MIB). The agents enable the device to generate traps, which can be configured to be sent to a trap destination server that is running Compaq Insight Manager 7. Conceptually, the MIB is a database, which can be written to and read by a management application using the SNMP protocol. There are two types of MIBs: • Internet Management MIBs—These MIBs include MIB-II, RMON, and others. These MIBs, standardized by the Internet community, represent the core objects that are common across the widest range of network devices implementing the Internet protocols. Examples of these objects include network protocols such as TCP/IP and network devices such as Ethernet network interfaces.
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• Vendor MIBs—These MIBs represent objects that are unique to an individual vendor's product or product line. Over 500 vendors and organizations have created their own vendor MIBs. Compaq was the first personal computer company to develop a MIB- enabled SNMP management of system hardware.
SNMP supports both read and write (GET and SET) commands on attributes. Some vendors do not support the SET command because of the potential to allow an unauthorized person to alter critical parameters on a network element. Compaq Management Agents support the SNMP community string and a command line argument to control SET operation behavior of non-critical parameters. For more detailed information about the Management Agents for a particular operating system, refer to the appropriate Compaq Management Agent user guide located on the Compaq Management CD.
SNMP is associated with TCP/IP and monitoring devices on Ethernet networks because of its long association with the Internet; however, you can use SNMP over other protocols such as IPX and AppleTalk. For example, the Compaq Insight Manager 7 application supports SNMP over IPX and IP.
Since its inception, SNMP itself has undergone several updates, including SNMP V2 and SNMP V3c. Compaq Insight Manager 7 only supports the original V1-compliant agents and MIBs. When compiling third-party MIBs in Compaq Insight Manager 7, be sure to obtain an SNMP V1-compliant version.
DMI
The Desktop Management Task Force (DMTF), formed in 1992 and comprised of leading PC industry vendors and corporations, established a common, platform-independent process for specifying methods of managing desktop hardware and software components. Compaq is a Steering Committee member of the DMTF and helped to define the task force's two pieces of technology: the Desktop Management Interface (DMI) software and the Management Information Format (MIF) language. The DMI software serves as the liaison between desktop-resident management programs, manageable hardware, and software components on the computer.
Within the DMI framework, manageable devices contain a software component called a service layer. The service layer (and its extensions) monitors the various subsystems of the managed device and provides this information to systems management consumers. DMI V2 delivers new functionality including a standard method for communicating DMI information over the network and a method for handling alert notifications.
Compaq Insight Manager 7 has the ability to accept DMI indications. These indications are translated to traps in the Compaq Insight Manager 7 environment and will be associated with the device sending the indication.
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HTTP
Compaq Insight Manager 7 also takes advantage of the industry-standard HTTP protocol (the protocol used to transfer information over the World Wide Web) for transportation of management information. Compaq has been leading this effort through its association with the Web-based Enterprise Management (WBEM) initiative. WBEM is an initiative supported by Compaq, Microsoft, Intel, BMC, Cisco, and 120 other platform, operating system, and application software suppliers.
Related Topics:
The Discovery Process
Setting Up SNMP Community Strings for Device Communication
Setting up SNMP Community Strings is one of the options on the Device Links window. This option allows you to set up SNMP Community Strings for Compaq Insight Manager 7 to use.
How the Change Is Applied • If you change a community string on a specific device, that value overrides the Global Community String that is set in Compaq Insight Manager 7. The global string would be the first community string on the Discovery Settings window.
NOTE: Rediscovery or identification may change the community if the one selected does not work and another is found to work. See the Automatic Discovery Settings window.
• If a Compaq device does not have its unique identifier initialized, Compaq Insight Manager 7 attempts to set this identifier on the device during discovery. In order to do this, the Control Community String setting on the server must match the Device Write Access Community string. 1. Enter the SNMP Control Community String for this device. This string is used for read/write access on the device. The default is private. 2. Enter the SNMP Monitor Community String for this device. This is the string used for read-only access on the device. The default is public. 3. Enter the Network Timeout value in seconds. The Network Timeout value is the number of seconds within which Compaq Insight Manager 7 expects a response when it sends a request to the device. If a response is not received within the specified time period, the device status will be reported as inaccessible or unavailable. The default timeout value is 5 seconds.
If you are experiencing problems viewing data, such as many devices showing status as unknown or critical, it may be because the device is taking too long to respond. This may be due to a busy device or network. Increase the length of time in this field to allow the device time to respond.
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Discovery, Identification, and Status
Related Topics:
Device Information and Device Links
Creating a Device Group Access with Community Strings Task
SNMP Community Strings via Web Agent/Group Configuration
The Community Strings and several other SNMP parameters, such as trap destinations, can now also be set on the actual agents using the Group Configuration Task and the latest Compaq Web Agents. To configure the target agents you would need to create a new Group Configuration Task and select a device with the new Compaq Web Agent loaded. Select the Community Strings that will be copied to the target systems (and any other parameters desired.) Select a Device Query and schedule the task. For a list of configurable items, see “About Control Tasks” in Chapter 9 if this guide.
NOTE: Compaq Management Agents must have at least one community string pre-defined with re-create rights. Additionally, the Compaq Management Agents must have sets enabled. To enable sets go to Control Panel—>Compaq Management Agents.
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5 Interrogating Devices with Queries
About Device Queries
A Device Query logically groups devices into a collection based on information in the Compaq Insight Manager 7 database. After a query is defined, you can display the results from the Device Queries window or associate it with a management task. You can save an edited or an unedited query as a query with another name.
Creating logical groups of devices reduces the number of devices viewed in a particular device query. For example, your organization might have five System Administrators who are responsible for 100 different devices in six different buildings. You can create a query for each administrator that includes only their devices, or you can create a query for each building that includes only the devices located in a particular building.
Queries are listed by section and by category. In addition to using the queries provided by Compaq Insight Manager 7, you can also create, edit, or delete queries, or create categories of queries under each section of query. Queries must follow specific query naming rules.
Complex queries that contain individual device selections or numerous selection criteria take more system resources to run. Keep the query as simple as possible to minimize the performance impacts of individual tasks.
Opening the Device Queries Window 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window displays the sections of Device Queries.
Sections of Device Queries
Compaq Insight Manager 7 provides numerous queries in three sections: • Public Queries • Personal Queries • System Default Queries
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Public Queries
All users can view public queries, but only administrators can create, edit, or delete Public Queries.
The following Public Default Device Queries are based on Device Type: • All Devices—lists all discovered devices in the database. • All Servers—lists all discovered servers in the database. • All Clients—lists all discovered clients in the database. • All Clusters—lists all discovered clusters in the database. Each server that is part of a cluster is also listed separately in the All Servers Device Query. • All Networking Devices—lists all discovered networking devices in the database. Networking device types include routers, switches, repeaters, and remote access devices. • All Printers—lists all discovered printers in the database. • All Management Processors—lists all discovered management processors in the database. • All Racks—lists all discovered racks in the database. • All Enclosures—lists all discovered enclosures in the database. The following default queries are based on Device Status: • Critical Devices—lists all devices in the database with critical status. • Major Devices—lists all devices in the database with major status. • Minor Devices—lists all devices in the database with minor status.
The following default queries are based on devices by Operating System: • Microsoft Windows 2000 • Microsoft Windows NT • Novell Netware • SCO Unix • Microsoft Windows 95, 98, ME • Compaq Tru64 Unix • Compaq Open VMS • Linux
Personal Default Queries
Users can view, create, edit, or delete their own Personal Queries and Query Categories. They cannot view another users personal queries.
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System Default Queries
Only administrators can create, edit, or delete System Default Queries. Because these queries are part of the underlying system operation, use caution before making changes to System Default Queries.
The following are System Default Queries: • Data Collection Query—lists all discovered devices. The query is used to perform data collection. • Status Polling Query—lists all discovered devices and their current status. • Server Status Polling Query—lists all discovered servers, clusters, management processors and their current status. • Non-Server Status Polling Query—lists all discovered non-servers and their current status. • Cluster Identification Query—lists all discovered devices that comprise a cluster and identify each member as a cluster. The Cluster Device in the list is linked to the Cluster Monitor, where you can view the cluster members and the cluster type.
Related Topics:
Creating and Deleting Query Categories
Creating and Editing Device and Event Queries
Deleting Queries
Selecting Query Criteria
About Event Queries
An Event Query logically groups events into a collection based on information in the Compaq Insight Manager 7 database. Creating logical groups of events reduces the number of events viewed in a particular Event Query. Once a query is defined, you can display the results from the Event Query Results window or associate it with a management task. You can save an edited or an unedited query as a query with another name.
Queries are listed by section and by category. You can create categories of queries under each section of query.
Complex Queries that contain individual device selections or numerous selection criteria take more system resources to run. Keep the query as simple as possible to minimize the performance impacts of individual tasks.
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Opening the Event Queries Window 1. From the toolbar, click Devices. 2. From the menu, select Queries. 3. From the submenu, click Event. The Event Queries window displays the following section of Event Queries.
Sections of Event Queries
Compaq Insight Manager 7 provides numerous queries in three sections: • Public Queries • Personal Queries • System Default Queries
Public Default Queries
All users can view Public Queries, but only administrators can create, edit, or delete Public Queries.
The following Public Event Queries are based on Event Severity: • All Events—lists all events in the database. • Important Events—lists all events in the database that have a severity of Major, Minor, or Critical. • Informational Events—lists all events in the database that have a severity of Informational. • Important Uncleared Events—lists all uncleared events in the database that have a severity of Major, Minor, or Critical.
Personal Default Queries
Users can view, create, edit, or delete their own Personal Queries. They cannot view the Personal Queries of other users. You can create different categories of Personal Queries for organizing your queries.
System Default Queries
Compaq Insight Manager 7 creates System Default Queries during installation. Only administrators can create, edit, or delete System Default Queries.
The following are System Default Queries: • All Login and Logout Events • All Failed Login Events
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Related Topics:
Creating and Editing Device and Event Queries
Creating and Editing Service Event Queries
Creating and Deleting Query Categories
Selecting Query Criteria
About Cluster Monitor Queries
A Cluster Query logically groups clusters into a collection based on information in the Compaq Insight Manager 7 database. Creating logical groups of clusters reduces the number of clusters viewed in a particular Cluster Query. After a query is run cluster monitor is launched. You will be able to view the results in two frames; the left frame displays the Alert List and the Cluster Tree, and the right frame displays selected items from the cluster tree. You can save an edited or an unedited query as a query with another name.
Queries are listed by Section and by Category. You can create categories of queries under each section of query.
Complex queries that contain individual device selections or numerous selection criteria take more system resources to run. Keep the query as simple as possible to minimize performance impacts of individual tasks.
NOTE: Not all users can view all clusters. The results of the query will depend on the clusters that were assigned to the user who initiated the query. Each user will only be able to view the clusters they manage that are assigned to them by an administrator. Administrators make assignments of managed clusters via user settings.
Opening the Cluster Monitor Queries Window 1. From the toolbar, click Devices. 2. From the menu, select Queries. 3. From the submenu, click Cluster. The Cluster Queries window displays.
Section of Cluster Monitor Queries
Compaq Insight Manager 7 provides queries in three categories: • Public Queries • Personal Queries • System Default Queries
Public Default Queries
Users can view Public Queries, administrators can create, edit or delete public queries.
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The following Public Default Cluster Queries are based on Cluster Type: • All viewable clusters—lists all viewable clusters for this user, based on the user’s defined scope • All MSCS clusters—lists all MSCS clusters in the database • All TruClusters—lists all TruClusters in the database • All OpenVMS clusters—lists all OpenVMS clusters in the database
The following default queries are based Cluster Status: • Critical Status—lists all clusters in the database with critical status • Major Status—lists all clusters in the database with major status • Minor Status—lists all clusters in the database with minor status • Unknown Status—lists all clusters in the database with unknown status
Personal Default Queries
Users and operators can view, create, edit or delete their own Personal Queries and query categories. They cannot view personal queries of another user.
System Default Queries
Compaq Insight Manager 7 creates System Default Queries during installation. Only administrators can create, edit, or delete System Default Queries.
Related Topics:
Creating and Deleting Query Categories
Selecting Query Criteria
Creating and Editing Cluster Monitor Queries
Creating and Deleting Query Categories
Use categories to organize your queries. You can create different categories for Public Queries and Personal Queries. For example, you can create a category called Database Servers and put all queries that relate to database servers in this category.
Reserved Names
The following names are reserved in Compaq Insight Manager 7: • Device Queries • Event Queries • Cluster Monitor Queries
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• Public Queries • Devices by Type • Devices by Status • Events by Severity • System Functions • Devices by Operating System
Avoid using these names as category or query names in the Public and System Default sections for Devices and Events. You can use them to define queries in the Personal categories of Devices and Events Queries.
Naming Guidelines • Multiple spaces in Query/Category names are collapsed to a single space. For example, a Category named, “My Category,” is saved as My Category. • The following characters may not be used in category, query, or task names: — < — > — " — & — ' — _ — # — + — | — % — \ — / — ;
Creating Query Categories 1. From the Device, Event or Cluster Query window, click New on the category bar from Personal Queries, Public Queries, or System Default Queries. 2. On the Create/Delete Query Categories window, enter the category name in the Create a Query Category field.
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3. Click Create Category. You can continue to add query categories. 4. Click Back or the Queries window link in the Delete a Query category box to return to the Create/Edit Query window. You can see new categories under the main category bar. The new category does not contain any queries.
Deleting Query Categories
You can delete a category only if it does not contain any queries. See “Deleting Queries” for information about deleting queries. 1. From the Device, Event or Cluster Query window, click Delete Categories on the category bar from Personal Queries, Public Queries, or System Default Queries. 2. On the Create/Delete Categories window, in the Delete a Query category box click Delete next to the name of the category you want to delete. 3. To verify that the category was successfully deleted, click the Queries window link to return to the Device Queries window.
Related Topics:
Creating and Editing Device and Event Queries
Creating and Editing Cluster Monitor Queries
Creating and Editing Device and Event Queries
Queries are used to create Query Results that contain the exact devices you want to manage. The query can be made up of many selection criteria. For each query, you specify which devices to include, and optionally, which devices to exclude from your query results. Administrators can create Public, Personal, or System Default Queries. Operators with and without read and write access can only create Personal Queries.
For details about the query criteria, refer to “Selecting Query Criteria.”
NOTE: Queries with many individual device selections or with many different selection criteria, take more system resources to execute. Keep the query as simple as possible to minimize performance impacts.
Creating New Queries
New queries are created either through the Query window or the Query Results window.
Creating the Query via the Query Window 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Device or Event. 3. Under the category to which you are adding this query, click New on the category menu bar. The Create/Edit Query window is opened
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4. In the Query Name field, enter a name. Refer to the “Naming Guidelines.” 5. In the Query Criteria Selection group, click the criteria types to be included in or exclude. The criteria are added as links in the Query Description. 6. In the Query Description, click the criteria links to further specify each type. To configure the individual options, select each related link and make the changes for the related criteria. 7. Click Save, to save the query. You cannot save a query until you enter a query name and choose criteria. Click Cancel to close the window without saving the new query.
Saving a Query • Click Save, to save the query with changes using the same query name. This option saves the edited query by overwriting the original query. • Click Save As, when editing a query to save the query with or without changes, using another name. This option creates a modified query that is based on the original query. The result is a new query with a new name and an intact original query.
Creating a Query via the Query Results Window 1. From the Query Results window, select the row(s) for the devices you would like to query. Select the rows by clicking on table cells that do not contain links. Press the Shift key+ mouse click to select adjacent rows, or press the Ctrl key + mouse click to select multiple non-adjacent rows. 2. Click Actions at the top of the Query Results window. On the drop-down list, click Create Device by Name Query for Currently Selected Devices. 3. A new window is opened asking you to name the query and select the category in which to place the query. Enter a valid query name, select the category, and click OK to create the query and display the results.
At this point, you can create another query from this window by repeating steps 1 through 3. The newly created queries will exist until a user deletes them.
You can modify any query if you have administrator access. Users with operator access can edit only their Personal Queries.
The Edit Icon
The Edit icon displays next to any query that can be edited.
Editing a Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device or Event. 3. On the Device or Event Queries window, click the Edit icon next to the query you want to edit. The Create/Edit Query window displays. 4. Select or clear the query criteria you want to modify. You can also edit the query name.
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5. Click Save to save the changes or click Save As, to save the query with a new name.
To view the modified Device or Event Query, select the edited query from the Query category list.
In a multi-user environment, only one user at a time can edit a query. If another user wants to edit the same query, a Query Editor Warning box displays. The user can cancel the editing request or edit the query and save as a new query.
The Actions menu provides you with the ability to access various reporting options. For more information, see Chapter 7 of this guide.
Related Topics:
About Device Queries
About Event Queries
About Cluster Monitor Queries
Deleting Queries
Reporting
Creating and Editing Cluster Monitor Queries
Queries are used to create result sets that contain the exact clusters you want to be included when Cluster Monitor is launched.
NOTE: Not all operators, or users can view all clusters. The results of the query will depend on the clusters that were assigned to the operator, or user who initiated the query. Operators, or users will only be able to view the clusters they manage that are assigned to them by an administrator. Administrators make assignments of managed clusters via user settings.
For more information on how this is modified when tasks are defined using Cluster Monitor Queries, please see “Creating and Editing Tasks” in Chapter 9 of this guide.
The query can be made up of many selection criteria. For each query, you specify which clusters to include, and optionally, which clusters to exclude from your query results. Administrators can create Public, Personal, or System Default Queries. Users and operators with and without read and write access can only create Personal Queries. 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Cluster. The Cluster Queries window displays. 3. Under the category to which you are adding this query, click New on the category menu bar. The Create/Edit Query window displays. 4. In the Query Name field, enter a name.
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5. In the Query Criteria Selection group, click the criteria types to include or exclude from the query. The criteria are added as links in the Query Description. 6. In the Query Description, click the criteria links to further specify each type. To configure the individual options, select each related link and make the changes for the related criteria. 7. Click Save, to save the query. You cannot save a query until you enter a query name and choose a criterion. Click Cancel to close the window without saving the new query.
NOTE: You can modify any query if you have administrator access. Users and operators can access and edit only their Personal Queries.
Editing a Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Cluster. The Cluster Queries window displays. 3. Click the Edit icon located next to the query you want to edit. The Create/Edit Query window displays. 4. Select or clear the query criteria you want to modify. You can also edit the query name. 5. Click Save, to save the changes, or click Save As, to save the query with a new name. 6. To view the modified Cluster Query, select the edited query from the Query Category list.
In a multi-user environment, only one user at a time can edit a query. If another user wants to edit the same query, a Query Editor Warning box displays. The user can cancel the editing request or edit the query and save as a new query.
Related Topics:
About Cluster Monitor Queries
Query Naming Conventions
Selecting Query Criteria
Deleting Queries
Creating Queries From the Task Wizard
The following example describes how to set up a query from within the Task Wizard. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window displays. 3. From the Polling Task menu bar, click Create a New Polling Task. Choose a Polling Task from the drop-down list.
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4. Select or deselect the checkbox to send status change events. 5. On the Create/Edit Task window, enter a name for the task that adequately describes the effect of the task. 6. If there is not a query associated with this task, then click New Query. 7. The Task Wizard launches the Query Category dialog box. Choose a query category, then click OK. 8. Create a query using the Query Wizard, then click Save. You are returned to the Create/Edit Task window and the new query is added to the List of Queries. 9. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration dialog box is opened. 10. Click the schedule option and select an appropriate schedule for this task. 11. Click OK. 12. You are returned to the Create/Edit Task window. Click Save to complete the task configuration.
Related Topics:
Creating and Editing Device and Event Queries
Creating and Editing Tasks
Query Naming Conventions
Use the following guidelines for naming Device or Event Queries: • All query names need to be unique, except for Personal Queries. • The terms Device Queries, Event Queries, Cluster Queries and Public Queries are reserved names in Compaq Insight Manager 7. Do not use them as category or query names. • Multiple spaces in Query and Category names are collapsed to a single space. For example, a Query named “My Query,” is saved as My Query. • Do not use the following symbols in category, query, or task names: — < — > — " — & — ' — _ — # — +
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— | — % — ; — \ — / • After saving the query, the name appears on the Device Queries, Event Queries or Cluster Queries window. All query names need to be unique. • Personal Query names cannot match the name of any System or Public Query but can match the name of a second user's Personal Query. • If you create a Public Query and get a duplicate name error, you may find that the name exists in another user's Personal Query list.
Related Topics:
About Device Queries
About Event Queries
About Cluster Monitor Queries
Creating and Editing Device and Event Queries
Creating and Deleting Query Categories
Selecting Query Criteria
You can choose from many criteria when you create a query. Although the task you run is associated with one query, one query can include numerous conditions.
You can also exclude criteria. For example, including all devices of the type server and excluding all devices of a certain processor type provides a more distinct subset of the servers on the network.
The more commonly applied criteria include device type, IP range, product name, and status. Less frequently used categories include event types (trap categories), processor type, management instrumentation type, name comparison, or memory range. Event queries include both device criteria and event criteria. Event criteria do not apply to Device Queries.
When you select multiple criteria, the device must meet all criteria for the device to be included in the query. For example, if you select devices within a specified IP range with more than 32 MB of RAM, the query will not return a device in the specified IP range if the device has less than 32 MB of RAM.
Complex Queries with many individual device selections or with many different selection criteria, take more system resources to execute. If a task is associated with a query, keep the query as simple as possible to minimize the performance impacts.
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Table 5-1: Selecting Query Criteria
Device Query Criteria Looks For All Devices All devices Name Devices with specified names. Click a device type to display the names or IP addresses of discovered devices of each type, and select from the list. Name Comparison Devices having a particular naming convention. For details, refer to Name Comparison Criteria. Operating System Devices with a specific operating system, version number, and service pack. Operating System Name Comparison Devices having a particular Operating System. For details refer to Operating System Name Comparison Criteria. IP Range Devices with an IP address that falls in the specified range. Refer to IP Range Selection for details. Status type Devices of specified status type (Critical, Major, Minor, Normal, and Unknown). Type Devices identified with the standard device types. The device types are Cluster, Desktop, Management Processor, Portable, Printer, Remote Access Device, Repeater, Router, Server, Switch, Unknown, Workstation, and Other. Within memory range Devices with memory in the specified range. For details, refer to “Memory Range Criteria.” Processor type Devices with the specified processor type. Double-click a processor folder to display all variations of the processor and select only the ones you want. Product name Devices with the specified product names. Select the list of product names you want to find devices with. Management instrumentation Devices running one or more of the following protocols: HTTP, DMI, or SNMP. Network protocol Devices running on one or more of the following network protocols: IP or IPX. Web Agent Devices with specific Web-servers or Compaq Web Agents installed. Software/Firmware Devices with the specified software or firmware versions installed. See “Software/Firmware Criteria.” Rack or Enclosure Name Devices in a rack or enclosure by a given set of rack or enclosure names. continued
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Table 5-1: Selecting Query Criteria continued Device Query Criteria Looks For Rack or Enclosure Name Comparison Devices on a rack or enclosure with names specified by a comparison rule. Server Role Comparison Devices that have a certain server role set on them. See “Server Role Comparison Criteria.” Event Query Criteria Looks For All Events List of all events. See “Cleared Status Criteria.” Status Events with cleared, not cleared, and In progress status Time Events that occurred at specified times, or the age of events that are greater than or less than a certain number of days Severity Events with specified severity levels (Critical, Informational, Major, or Minor) Type Events that belong to the Event Type. Some examples of event types are Traps, Tasks and HTTP Events. Other event types would be security events, such as login attempts by an invalid user and failed logins. All Viewable Clusters Lists all viewable clusters for this user Type Clusters identified with the standard cluster types. Some examples of cluster types are; MSCS Clusters, TruClusters and OpenVMS Clusters. Status Type Clusters with specific status levels (Critical, Major, Minor, Normal and Unknown). Name Clusters with specified names. Cluster Monitor Extensions Clusters with specified cluster monitor extensions.
Software/Firmware Criteria • Be sure you have access to a repository. For more information, see “Setting up Trust Relationships” in Chapter 12 of this guide. • There are some things you should know about selecting a Support Paq to compare against. First, the only comparison you can use with a Support Paq is Equal To. Second, note that Compaq Insight Manager 7 cannot determine whether a Support Paq was actually installed on a system, but only whether all of the components in a Support Paq are installed on a system, therefore it is advise that you create a Support Paq for your system. A device will be returned by this query if, and only if, every single component in the Support Paq is on the device. It is very unlikely that all of the components in a Support Paq are installed on any system, so use this carefully.
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• This criteria retrieves information from the SQL database table that was populated by a Software Version Status Polling Task. This table is also updated when software is installed via the Update Software or Firmware Compaq Insight Manager 7 Task. Therefore, if software was installed or uninstalled on systems without using Compaq Insight Manager 7 and after a Software Version Status Polling Task last ran, this query may not return the correct results.
Cleared Status Criteria
You the ability to query on a certain set of event statuses. They are as follows: • Cleared - events removed from the Event list. All events can be cleared except for Discovered Device Events. • Uncleared - lists the number of devices by type that have generated events. • In Progress - events in the process of being cleared.
Server Role Comparison Criteria
Devices by Server Role Comparison Criteria
The Server Role criterion is a device query criteria that allows a user to list the servers of one or matching roles. The server role is a user setable value available on Compaq Management Agents version 5.4 or later. To create the criteria, click the Server Role check-box when creating a query and then click the Server Role Comparison link in the Create Query Description page. 1. Select either the radio button containing Starts With, Ends With, Equal to, or Contains. 2. Enter the role string to compare to in the box next to the selected radio button. 3. Click Add. 4. Repeat steps above as needed. 5. To remove an entry, highlight the entry and remove it. To edit an entry, remove the entry and re-add it. 6. Click OK.
Status Criteria
The user has the ability to query on a certain set of event statuses. They are: • Cleared—events removed from the Event list. All events can be cleared except for Discovered Device Events. • Uncleared—lists the number of devices by type that have generated events. • In Progress—events in the process of being cleared.
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Related Topics:
Creating and Editing Device and Event Queries
Creating and Editing Cluster Monitor Queries
Query Naming Conventions
Name Comparison Criteria
The user has the ability to query on a certain set of names based on a comparison rule(s). This allows querying on a subset of devices having a particular naming convention.
The four rules are: • Name Containing • Name Starting With • Name Ending With • Name Equal To
Validation for the device by name comparison entry is based on the restriction for a TCP/IP host name definition. The only valid characters accepted for input are: • A-Z • a-z • 0-9 • Hyphen (-) • Tilde (~) • Underscore (_) • Period (.) • Apostrophe (‘) • Space
Length must be less than or equal to 255 characters.
Operating System Criteria
Queries may be based on devices with a certain operating system, version number, and host operating system description. You can select all (by selecting the first tier information) or just one of the version number, host operating system description pairing found for that operating system (by checking second tier information.) All of the devices having that operating system, version number and host operating system description will be displayed in the query results.
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If you select the first tier information, all the lower tiers for that value are selected. The second tier information is a combination of the version number and the host operating system description.
Operating System Name Comparison Criteria
The user has the ability to query on a certain set of operating system names based on a comparison rule(s). Queries may be based on a subset of devices having a particular operating system.
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Interrogating Devices with Queries
The four rules are: • Name Containing • Name Starting With • Name Ending With • Name Equal To
The name will be checked for length, which must be less than or equal to 255 characters.
IP Range Criteria
You can set the IP ranges for devices that you include in the query. You can specifically include or exclude IP addresses individually, or as part of a range. Use the following guidelines:
Table 5-2: IP Range Selection
IP Range Enter Your local subnet IP ranges from 1 to 254 172.25.74.1 to 172.25.74.254 A single device as a range in either the 172.25.76.114 Inclusion or Exclusion fields continued
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Table 5-2: IP Range Selection continued IP Range Enter A group of nodes within a subnet 172.25.76.38 to 172.25.76.48 IP range across multiple subnets 172.25.74.1 to 172.25.76.254
NOTE: Know your IP addresses. Compaq Insight Manager 7 does not verify addresses before running the query. For example, the IP address x.x.x.255 is typically the network broadcast address.
Adding Multiple Ranges to a Query 1. From the Create/Edit Query window, select Device(s) within IP range(s) from the Query Criteria Selection box. Click the IP range(s): hotlink under Query Description and enter the IP range as follows: — In the IP Addresses From field, enter the first address in the range. — In the To field, enter the final IP address of the range. 2. Click Add to add the addresses to the Range List. 3. Repeat steps 1 and 2 until you have added all IP address ranges. 4. Review the list. To remove a range, select the range and click Remove. 5. Click OK to return to the Create/Edit Query window or click Cancel to end the criteria selection.
Related Topics:
Creating and Editing Device and Event Queries
Selecting Query Criteria
Query Naming Conventions
Memory Range Criteria
You can set the memory ranges for devices that you include in the query. You can choose multiple groups, one at a time, from the following ranges: • Memory Greater Than (>)—Includes devices with more memory than the specified amount • Memory Range From—Includes devices with memory in the specified range • Memory Less Than (<)—Includes devices with less memory than the specified amount
Setting Memory Range Criteria 1. From the Create/Edit Query window, select Device(s) within memory range from the Query Criteria Selection box. Click the Memory Range: hotlink under Query Description 2. Enter a memory range and click Add to add the selection to the Range list.
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Interrogating Devices with Queries
3. Repeat step 2 until you have added all memory ranges. 4. Review the list. To remove a range, select the range and click Remove. 5. Click OK to return to the Create/Edit Query window or click Cancel to end the criteria selection.
Related Topics:
Selecting Query Criteria
Query Naming Conventions
Deleting Queries
Administrators can create, edit and delete any query. Users and operators can only create, edit, and delete their Personal Queries.
You cannot delete a query that is associated with a task or that is being viewed by another user. You cannot delete a query, if the Delete link is not present for that query. You must delete the associated task and wait until all users close the query.
Deleting a Query 1. From the Device, Event or Cluster Queries window, click Delete in the category bar under the category for this query. 2. On the Delete Queries window, click Delete next to the query name that you want to remove.
Related Topics:
Creating and Editing Device and Event Queries
Creating and Editing Cluster Monitor Queries
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6 Reporting
Reporting Feature
The Compaq Insight Manager 7 Reporting feature provides you with the ability to generate reports from within Compaq Insight Manager 7. In addition to generating default reports, you can create customer-defined report configurations, edit report configurations, and delete report configurations. All users with login access to Compaq Insight Manager 7 will have the ability to generate report.
NOTE: A report configuration is a customer-defined set of preferences that pull specified criteria from the database tables, and place it in a report in the specified format. The report configurations can be saved and used to run a report at a later date with live data.
NOTE: You must have administrator or operator privileges in order to create/save, edit, or delete report configurations, and to view community strings.
NOTE: For example, if Administrator 1 generates a report and a private query, then Administrator 2 is allowed to generate a report using the report configuration and private query that Administrator 1 created. Administrator 2 is allowed to edit, save, and delete the report configuration, but will not be able to delete the private query created by Administrator 1.
NOTE: The Open/Read of CSV format file is not supported in Compaq Insight Manager 7. For example, you could not open a CSV file in Compaq Insight Manager 7. You will need to use other software such as Excel to open the CSV file.
Reports Main Window
The Reports main window provides you with several options including: • Link to Create/Run a new report • Editing an existing report • Deleting an existing report • Generating/Running an existing report
The Reports main window provides a listing of all existing and default report configurations. The following listing indicates the default reports that are available in the Report(s) box:
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Reporting
• Inventory – All Servers • Inventory – All Clients • Installed Boards – All Servers • Installed Boards – All Clients • Operating System Information – All Servers • Operating System Information – All Clients • CPU – All Servers • CPU – All Clients • Physical Disk Drives – All Servers • Logical Disk Drives – All Servers • System Software – All Servers • Network Interface – All Servers • Array Controllers – All Servers • PCI Boards – All Servers • Power Supply – All Servers • Community Strings – All Servers • Compaq ProLiant BL Server Rack – All Servers • DIMM Slots – All Servers • ILO License Information – All Management Processors
Accessing the Reports Main Window
The Reports main window provides the ability to quickly generate reports, and edit or delete report configurations. You can also create/save a new report configuration by accessing the Create/Run Report window. An example of the Reports main window is shown below.
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The Reports main window can be accessed in two different ways: • From the Devices menu • From the home page of Compaq Insight Manager 7 home page
From the Devices menu 1. From the Compaq Insight Manager 7 toolbar, click Devices. The Devices menu displays on the left side of your screen. 2. Click Reports. The Reports main window displays.
From the Compaq Insight Manager 7 home page
Click Reports in the Device and Events box. The Reports main page displays.
Linking to Create/Run New Reports
The Reports main window provides you with a link to the Create/Run Reports window. The Create/Run Reports window provides you with the ability to select an existing report configuration, associate a query with the selected report, select the categories and data items you want included in the report, select either Aggregated Device View or Single Device View, and create a new report configuration, or edit an existing one. In addition, you can also run/generate a report using the configuration you just selected in this window.
NOTE: Some options in the Create/Run Reports window displays differently when accessed using the Actions menu.
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Accessing the Create/Run Reports Window
There are two ways to access the Create/Run Reports window: • From the Reports Main window • From the Query Results window, Actions menu
From the Reports main window
From the Reports main window, click Create/Run New Report. The Create/Run Reports window displays, as shown.
From the Query Results, Actions Menu 1. Click on the Actions drop-down menu. 2. Click Create new report from current query. The Create/Run Reports window displays.
Creating or Running a Report 1. From the Create/Run Reports window, in the Report Name field, select an existing report configuration from the drop-down list. If you are creating a new report configuration, enter a new report name in this field. NOTE: The Report Name entered in the Report Name field cannot exceed 150 characters.
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2. The Report’s Associated Query Name field displays the query currently associated with the chosen report configuration. You can change the associated query by following these steps: a. Click Select Query. The Choose a Query dialog box displays as shown.
b. Select one query from the Choose a Query dialog box, and click Apply to select the query, close the dialog box, and return to the Create/Run Reports window. The Report’s Associated Query Name field displays the name of the query you just selected. You can click Cancel to close the Choose a Query dialog box without selecting the query. 3. In the Select the following fields to generate reports section, select the check-box(s) associated with the categories and data items you want to include in the report configuration. 4. Choose the viewing option:
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— Aggregated Device View —Displays all categories selected in the Create/Run Reports window, and all the data items selected within each category as column headers in the report. Device information displays under the report headers. For example, if you choose two categories and various data items under the categories from the Create/Run Reports window, the report would display the first category with a listing of all devices found in the query. Then the other category would be displayed showing the devices found in that category. An example is shown below.
— Single Device View—Displays all categories selected on the Create/Run Reports window and all the data items selected within each category as column headers in the report. Each device has it’s own set of categories and is grouped by device. For example, if you choose a category and data items within that category, then the report would display the first device with a listing of categories under it, then the next device with a listing of categories under it. An example is shown below.
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Reporting
5. Click Save Report to save the report configuration to the Compaq Insight Manager 7 database. You can skip this step if you do not want to store this report configuration for future use.
6. Click Run Report to display the report.
Editing an Existing Report
The Edit Report window provides you with the ability to change configuration settings associated with a particular report configuration.
The Edit Report window provides you the options to: • Edit the Report Name • Edit the Report’s Associated Query Name • Select the categories and data items to include in the report • Select Aggregated Device View or Single Device View • Run an existing report • Save a report
One way to edit an existing report:
1. Click Devices. The Devices menu displays. 2. Click the Reports menu. The Reports main page displays.
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Reporting
3. In the Report(s) box, locate the existing report configuration you wish to edit, and click . The Edit Report window displays, as shown.
NOTE: The Edit icon is not displayed if you are logged in with user privileges in Compaq Insight Manager 7.
Edit the Report Name
The Report Name field allows you to choose an existing report configuration from the drop- down list, or enter a new report name to create a new report configuration.
Edit the Report’s Associated Query Name
The Report’s Associated Query Name field displays the name of the query that is currently selected to accompany a particular report. You can change the associated query by following these steps:
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1. Click Select Query. The Device Queries dialog box displays indicating which query was previously selected for the report configuration.
2. Select one query from the Choose a Query dialog box, and click Apply to select the query, the dialog box will close, and return to the Create/Run Reports window automatically. The Report’s Query Name field displays the name of the query you just selected. You can click Cancel to close the Choose a Query dialog box without selecting the query.
Choose the categories and data items to include in the report
The Select the following fields to generate reports section provides you with the ability to choose the data items you want included in the report configuration. You can double-click on the folder associated with the category to expand a detailed list of the data items included in the category. You can double-click the folder again to collapse the category, and show only the category’s name.
To choose the data items to include in the report: 1. In the Select the following fields to generate reports section, double-click on the folder associated with the category you want to include data items from in the report configuration.
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2. Select the data items you want included in the report.
Choose Aggregated Device View or Single Device View
The viewing option provides you with the ability to choose between the Aggregated Device View and the Single Device View. 1. Choose the viewing option: — Aggregated Device View — Displays all categories selected in the Create/Run Reports window, and all the data items selected within each category as column headers in the report. Device information displays under the report headers. For example, if you choose two categories and various data items under the categories from the Create/Run Reports window, the report would display the first category with a listing of all devices found in the query. Then the other category would be displayed showing the devices found in that category. An example is shown below.
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— Single Device View— Displays all categories selected on the Create/Run Reports window and all the data items selected within each category as column headers in the report. Each device has it’s own set of categories and is grouped by device. For example, if you choose a category and data items within that category, then the report would display the first device with a listing of categories under it, then the next device with a listing of categories under it. An example is shown below.
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Run an Existing Report
In order to run an existing report, click Run Report.
Save a Report
Click Save Report to save the report configuration to the Compaq Insight Manager 7 database. You can skip this step if you do not want to store this report configuration for future use.
Deleting an Existing Report
The Delete feature provides you with the ability to delete an existing report configuration.
To delete an existing report configuration: 1. Click Devices. The Devices menu displays. 2. Click the Reports menu. The Reports Main window displays. 3. In the Report(s) box, locate the report configuration you want to delete.
4. Click . A dialog box displays asking you to confirm your intention to delete the report. 5. Click OK. The report configuration will no longer appear in the Report(s) box of the Reports Main window.
NOTE: You must be logged in to Compaq Insight Manager 7 as administrator or operator in order to delete report configurations or queries. If you are not logged in as administrator or operator, the delete option will not be available.
Generating/Running an Existing Report
A generated report provides you the following: • Associated Query Name • Report Run Date and Time • Report Tables Last Refreshed • Device Information Last Updated • Information relating to specified report configuration • Selecting the Sort order • CSV Format of the Report • Show SQL queries
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Reporting
To generate a report: 1. From the Compaq Insight Manager 7 toolbar, click Devices. The Devices menu displays. 2. Click the Reports menu. The Reports main window displays. 3. In the Report(s) box, locate the existing report configuration you wish to view, and click on the associated link. The Report Results window displays device information regarding the selected categories and data items on the Report Configuration window.
Selecting the Sort Order
The Reporting feature allows you to sort the data once it has been displayed in the Report Results window.
To sort data in a field defined as Text: 1. Ascending Order—Click once on the column heading you wish to sort by. The data will re-query in alphabetical order. 2. Descending Order—Click on the column heading a second time. The data will re-query in descending alphabetical order.
To sort data in a field defined as Number: 1. Ascending Numerical Order—Click on the column heading you wish to sort by. The data will re-query displaying the values from the lowest to highest. 2. Descending Numerical Order—Click on the column heading a second time. The data will re-query displaying the values from the highest to the lowest.
NOTE: The default sort order will be based on the Device Name.
NOTE: The generated reports can be printed using the print button in your browser.
CSV Format of the Report
The Compaq Insight Manager 7 Reporting feature allows you to generate reports in CSV format from the Report Results window. The steps to generate a report in CSV format will vary depending on your machine’s settings. Scenario 1 gives you an example of how your machine may respond if you have Microsoft Excel installed. Scenario 2 gives you an example of how your machine may respond if you do not have Microsoft Excel installed.
Scenario 1 – Generating a report in CSV format with Microsoft Excel installed: 1. From the Reports Main window, under the Report(s) box, click on the report you wish to export. A window displays detailing the selected report. 2. Click CSV Format of the Report. Microsoft Excel will automatically launch, and the report displays.
NOTE: Microsoft Excel will automatically launch provided the .csv extension has been associated with Microsoft Excel on your system.
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Reporting
3. In Microsoft Excel, click File. 4. Click Save As. The Save As dialog box displays.
Scenario 2 – Generating a report in CSV format without Microsoft Excel: 1. From the Reports main window, under the Report(s) box, click on the report you wish to export. A window displays, detailing the selected report. 2. Click CSV Format of the Report. 3. Click OK on the File Download dialog box. The Save As dialog box displays.
NOTE: The appearance of the browser’s Save As dialog box may vary depending on what version you are running. 4. Navigate to the directory where you want to save the CSV file, select Text File from the Save as type drop-down list, and click Save. You can click Cancel to close the Save As dialog box without saving.
5. Click Close Window on the Download Report CSV Form dialog box. The Download Report CSV Form dialog box closes.
Show SQL Queries
The SQL Queries window details all SQL queries that are used to generate the report.
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Reporting
You can access the SQL Queries window from the Report Results window by clicking on the Show SQL Queries link. The SQL Queries window displays.
Integrated Lights-Out License Reporting
The Integrated Lights-Out (iLo) License Information Reporting feature provides you with a quick and efficient way to track the iLo License Information. In addition, various license levels can be assigned. The iLo License Information displays in the Available Items column of your report. The iLo License Information data item is available in the list of default report configurations from the Reports main window: • Device Name • URL Description • Key Version • License Key • License Type • License Date
For specific field information, see Chapter 16, Database Tables.
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Reporting
To run the default report configuration for iLo License Reporting: 1. From the Compaq Insight Manager 7 toolbar, click Devices. 2. From the Devices menu, click Reports. The Reports main window displays. 3. In the Report(s) section, click iLo License Information – All Servers. The report displays.
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7 Monitoring Devices and Events
The Overview Window
By clicking the Device icon, you can view the current device and event status. This window does not automatically refresh, but you can refresh the data by clicking the Last Update link.
Device Status
The Device Status table contains the severity of all devices discovered by Compaq Insight Manager 7 databases. Devices are grouped by their status condition and type. Each underlined number in a column is a hyperlink to a more detailed list of devices that belong to this Device Status Query. These are hidden queries that are embedded in the program and cannot be edited.
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Uncleared Event Status
You can also view the current status of uncleared events. The Uncleared Event Status table lists the number of uncleared events that have a critical, major or minor severity. Events are grouped by their severity and device type. Each underlined number in a column is a hyperlink to a more detailed list of events that belong to this Event Status Query. These are hidden queries that are embedded in the program and cannot be edited.
Both displays are sorted using the following Device Categories:
Device Types • Servers—Compaq workstations and servers with Compaq Server Management Agents • Clusters—Clusters comprised of a group of devices, typically servers • Clients—Workstations, portables, and desktops • Networking—Routers, switch, repeater or remote access products • Other—Includes Compaq Remote Insight Boards, non-Compaq or other devices that do not fit the Servers, Clusters, Clients, or other networking categories, such as printers, racks, enclosures or remote management processors
NOTE: With the use of Device Type Manager other non-Compaq devices can fall into these device types.
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Status Bar
The status bar located at the top of the display shows the current device and event status.
This bar will always be displayed no matter what window you are viewing. The bar is updated every 30 seconds to bring you the most current information. Each box on the bar is a hyperlink to a more detailed list of devices or events. These are hidden queries that are embedded in the program and cannot be edited. For a complete list of the hidden query names see “Hidden Query Names.”
Related Topics:
Displaying and Printing Event Query Results
Event Information
Event Severity Types
Device Status
Displaying and Printing Device Query Results
Device Information and Device Links
Hidden Query Names
This is a complete list of all of the hidden query names. When you create a new query you cannot name it the same as one of the hidden query names. • Devices in the Critical State • Devices in the Major State • Devices in the Minor State • Devices in the Normal State • Devices in the Unknown State • All of the Devices • All Server Devices • All Client Devices • All Cluster Devices • All Other Devices • All of the Networking Devices
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• Servers in the Critical State • Servers in the Major State • Servers in the Minor State • Servers in the Normal State • Servers in the Unknown State • Clusters in the Critical State • Clusters in the Major State • Clusters in the Minor State • Clusters in the Normal State • Clusters in the Unknown State • Clients in the Critical State • Clients in the Major State • Clients in the Minor State • Clients in the Normal State • Clients in the Unknown State • Other Devices in the Critical State • Other Devices in the Major State • Other Devices in the Minor State • Other Devices in the Normal State • Other Devices in the Unknown State • Networking Devices in the Critical State • Networking Devices in the Major State • Networking Devices in the Minor State • Networking Devices in the Normal State • Networking Devices in the Unknown State • Uncleared Critical Events • Uncleared Major Events • Uncleared Minor Events • Uncleared Informational Events • All Uncleared Events • Uncleared Critical Server Events • Uncleared Major Server Events
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• Uncleared Minor Server Events • Uncleared Informational Server Events • All Uncleared Server Events • Uncleared Critical Cluster Events • Uncleared Major Cluster Events • Uncleared Minor Cluster Events • Uncleared Informational Cluster Events • All Uncleared Cluster Events • Uncleared Critical Client Events • Uncleared Major Client Events • Uncleared Minor Client Events • Uncleared Informational Client Events • All Uncleared Client Events • Uncleared Critical Other Events • Uncleared Major Other Events • Uncleared Minor Other Events • Uncleared Informational Other Events • All Uncleared Other Events • Uncleared Critical Networking Events • Uncleared Major Networking Events • Uncleared Minor Networking Events • Uncleared Informational Networking Events • All Uncleared Networking Events • Uncleared Normal Events • Uncleared Normal Server Events • Uncleared Normal Cluster Events • Uncleared Normal Client Events • Uncleared Normal Other Events • Uncleared Normal Networking Events
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Device Status
In Compaq Insight Manager 7, a device has one of the following status types:
Critical—Compaq Insight Manager 7 can no longer communicate with the device. The device was previously discovered, but cannot be pinged. The device may be down, powered off, or no longer accessible on the network due to network problems.
Major—A major problem exists with this device; it should be addressed immediately. For devices running Compaq Management Agents, some component has failed. The device may no longer be properly functioning and data loss may occur. In Compaq Insight Manager (WIN32), this status was identified as Failed.
Minor—A minor problem exists with this device. For devices running Compaq Management Agents, some component has failed but the system is still functioning. In Compaq Insight Manager (WIN32), this status was identified as Degraded.
Normal—The device is operating normally. The device is accessible.
Unknown—Compaq Insight Manager 7 is not able to obtain management information about the device using SNMP or DMI. Although no management instrumentation information is available, the device can be pinged. It may have an invalid Community String or security setting.
No Status—The device has not been polled by one or more of the Polling Tasks since the device was discovered.
NOTE: Compaq Management Agents for Servers for Windows continue to use the terms Normal, Degraded, Failed, and Inaccessible. Minor and Major status are only associated with devices running these agents.
Related Topic:
The Overview Window
Displaying and Printing Device Query Results
Executing queries will generate a Query Result, which will contain devices that meet the query criteria.
You can display the Device Query Results list in several ways including: • The home page displays the result of a user-configured query in the center of the window. By default, this query is All Servers. • From the toolbar, click Devices, then click any underlined number link in the Device Status box of the Overview window.
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• Open the Device Queries window and execute a query. The Query Results window displays the list of devices that meet the criteria of the query. Click any of the desired queries, or if needed create a new query.
Once a link is selected the results indicate the device name, three statuses, device type, device address, product name, and columns corresponding to each criteria referenced in the query. For example, if you include memory condition, the Query Results list contains a Memory column.
Printing the Device Query Results Table 1. Click Actions at the top of the Query Results window, a drop-down menu displays. 2. Click Print…. 3. The Printer Selection dialog box displays. Click OK.
Compaq Insight Manager 7 returns you to the Query Results window so that you may continue to browse while printing. If you close the browser before print queuing is complete, your query results will not be printed.
NOTE: At this time Compaq Insight Manager 7 does not support printing selected devices from the query results. The entire query results will be printed. Also, Compaq Insight Manager 7 does not support changing the print orientation to Landscape in the Print Properties dialog box. However, If the orientation is set to Landscape in the Control Panel/Print Properties, then the query results will be printed in the Landscape mode.
NOTE: The Print Query Results feature will not support print cancellation once the print job has been executed. However, you may use the operating system print cancellation to abort the printing job. Also, this feature will not support printing to a file.
Actions Menu
The Actions menu located at the top of the Query Results window allow the user to: • Create a Device(s) By Name query for currently selected devices. See “Creating and Editing Device and Event Queries” in Chapter 5 of this guide. • Create a new task based on the current query, available for administrators and operators. See “Creating and Editing Tasks” in Chapter 9 of this guide. • Create a new task from selected devices, available for administrators and operators. • Delete selected devices from the database. See “Deleting Devices,” available for administrators only. • Print a results table.
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View Menu
The View menu allows you to view the query results in two different ways. • Details View—A table of all the devices in the query displaying at least the following information: — Status — Management Processor — Software Status — Device Name — Device Type — Device Address — Product Name • Icon View - A summary list of all the devices in the query and their associated status. If you click a device name, the Summary window displays for that particular device. The list will be sorted in the same order as the Details View, thus to change the sort order switch to Details view, change the sort column and switch back. If you click the icon, the Web agent will be displayed for devices having a Web agent; otherwise, the Device Details window is shown.
NOTE: Compaq Insight Manager 7 will remember the view (Details or Icon) mode and sort order for each Device or Event Query Results that were last displayed each time that you view them.
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The View menu gives you two other options: • Sort By - Lets you select how you would like the query results to be sorted. Click View, Sort By, and select what column to sort by. Selecting the same column a second time will invert the sort order. The column that the list is currently sorted by will have an up or down arrow next to it. You can also click a column heading to sort the list. • Show Columns - Gives you the opportunity to select what columns are displayed in the query results. Click View, Show Columns, and select what columns you want displayed. If there is a check mark by a column heading in the sub-menu, that column will be displayed.
All columns for the current view will automatically be generated and added to the selection list for the Show Columns and Sort By options. By default, all columns are selected and shown in the query results. Any changes made to the columns shown or how the query results are sorted, will be remembered for each user and for each query the user modifies.
Hardware Status Icon
The Device Status icon shows the overall device status. This is determined by the SNMP and DMI Status Polling Tasks. By clicking the status icon, the Compaq Web Agents window displays, if the device does not have Compaq Web Agents installed the Device Summary window displays. For more information, see “Device Status.”
Management Processor Status Column
If the system has a management processor installed, then this column will have the Status icon of the associated server. Otherwise, the column is blank. See “Remote Insight Management Processor” for more information.
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Software Status Column
The Software Status column, available for servers only, indicates both the availability of software updates and how critical they are. The status levels are as follows:
Normal—All components on the device match the repository.
Minor—An update that may contain new hardware support or bug fixes is available on this device.
Major—An update that contains a critical bug fix is available on this device.
Unknown—The system could not reach the Compaq Version Control Agent on the device, so the status of the system is unknown.
NOTE: This status only appears for Server systems. A status of Unknown will appear under any of the following circumstances: The Compaq Version Control Agent is not installed on the server. The Compaq Version Control Agent is installed on a server, but that server does not have a trust relationship established with Compaq Insight Manager 7. If unknown status Compaq Insight Manager 7 will take you to Legacy Version control.
If the Compaq Version Control Agent is installed on the device, clicking the Software Status icon for that device displays the Compaq Version Control Agent Software Inventory window. If the Compaq Version Control Agent is not installed on the device, clicking the Software Status icon for that device, displays the Version Control window. The Version Control window contains information on all of the software installed on that system, including: • Software Title • Version Installed • Latest Version Available
For more information on the Compaq Version Control Agent, refer to the Web-Based Software Maintenance User Guide (257630-001-191) on the Compaq Management CD.
Device Name Column
The Device Name column contains the actual device name of all discovered devices. Devices may appear as a single device or as a device in a container. For more information on devices in containers, see “Racks and Enclosures in Compaq Insight Manager 7.”
Sorting Device Query Results
You can sort the Device Query Results by the order of any of the columns, including a custom criteria column like Memory. To sort Query Results, click the column heading.
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Drilling Down to More Details
Click a device name link from the list to get more information about a particular device. A device's window displays the product name, the IP address, and a description of the device. Click one of the device links to display more information about this device. These links may vary depending on the device.
Related Topics:
Device Information and Device Links
Deleting Devices
About Device Queries
Creating and Editing Device and Event Queries
Reporting
Device Information and Device Links
The device links that you can view depend on the Discovery configuration, the correct installation of agents and protocols, and the Polling Tasks that interrogate the device. On the window for the device, information about the device is separated into a Device Information box and a Device Links box.
In the Device Information Box: • Device Status—This is the overall status for a device, it is obtained from SNMP and/or DMI Status Polling Tasks. • Address(es)—The IP and/or IPX addresses that have been discovered for the device. • Device Name—The name as returned from DNS for the device. See “Why is the device named 'orphan_nnn'?” below. • SNMP Alias—The SNMP system name. • Contact • Location • Device Type—The basic type of the device from identification. • Product Name—The product name from device identification. • Description—The description of the device as returned by the SNMP or DMI agents on the device. • Server Role—If the server has a defined role set (from the Compaq Management Agents) it will be shown here.
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• SNMP Communications Settings—For administrators and operators only, the link opens the SNMP Community String Settings window for specifying a community string Compaq Insight Manager 7 uses for the device. A device-specific string overrides the global string setting for this device. • Data Collection Report—Displays the results of the Data Collection Task. Various asset and configuration information is collected and presented in a table for easy viewing. • All Events for this Device—This will open an Event Query Results to show all the events (cleared or not cleared) for the current device. You cannot use the resultant query results for a task since this is a temporary query.
Why is the device named 'orphan_nnn'?
An orphan device is where Compaq Insight Manager 7 detected that both the IP address and name has been re-allocated to another system. Occasionally this can happen via DHCP address assignment changes and a device re-name at the same time. However, the most common cause is from using drive imaging software, such as Altiris®. The problem encountered when imaging systems is that there is a globally unique identifier that the Compaq Web Agents and Compaq Insight Manager 7 use for identification purposes. On Windows systems, this problem can be avoided by deleting the registry key entry, HKEY_LOCAL_MACHINE\Software\Compaq\CIMAgent\GUID from the Registry before creating the image. For systems that have already been imaged, stop the foundation agents, remove the key and then restart the agents. A re-discovery should then correct the problem. You will also need to delete any old 'ORPHAN' devices from the Compaq Insight Manager 7 device list.
In the Host Server Information Box:
This box displays when a management processor has been selected and Compaq Insight Manager 7 has discovered the server that the management processor is associated with. • Host Server Status—This is the overall status for the server the management processor is associated with, it is obtained from SNMP and/or DMI Status Polling Tasks. Please see “Device Status” for more information. • IP Address • Device Name • Product Type • Device Links to the Host Server
In the Device Links Box:
The links appear in a pre-defined order of precedence. Not all devices have all the device links. Allow some time for the full list of links to be generated for a device after an initial discovery. If new agents have been installed on a server: re-run Discovery or the Identification Task to find the Web agents.
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Table 7-1 lists the device links you might have on a typical network and the configuration required to create a valid device link. The link, Device Home Page, is generated for all devices when HTTP discovery is used and a Compaq Web Agent has been discovered to be running on the device.
NOTE: There may be links shown on your window that are not described here.
Table 7-1: Network Device Links and Configuration
To Get this Device Link Uses This Protocol, Must be Found with this Enabled on Compaq Insight Configuration on the Device Manager 7 Compaq Subsystem Status SNMP Compaq Web Agents earlier Information (Using SNMP) than V4.0 Compaq Subsystem Status DMI Compaq Web Agents earlier Information (Using DMI) than V4.0 Compaq Subsystem Status SNMP, HTTP Compaq Web Agents V4.0 or Information- Compaq Web greater. Agent for SNMP Compaq Subsystem Status DMI, HTTP Compaq Web Agents V4.0 or Information -Compaq Web greater. Agent for DMI Device Home Page HTTP Compaq Web Agents V4.0 or greater Compaq Configuration History HTTP Compaq Survey Utility. Reports (Compaq Survey Utility) Compaq Intelligent Cluster HTTP Insight Web Agent. Compaq Administrator Cluster Agents Compaq Insight Manager 7 HTTP Compaq Insight Manager 7, or Compaq Insight Manager XE for versions before 2.0 Compaq Insight Manager LC HTTP Compaq Insight Manager LC (Desktops) Compaq Version Control HTTP Compaq Version Control Repository Repository Manager Compaq Version Control HTTP Compaq Version Control Agent Agent continued
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Table 7-1: Network Device Links and Configuration continued To Get this Device Link Uses This Protocol, Must be Found with this Enabled on Compaq Insight Configuration on the Device Manager 7 Cluster Monitor HTTP Compaq Common Cluster Agent Compaq Power Management HTTP Compaq Power Management Agents Agents Web Server: web page HTTP HTTP A Web server running at name… a common port has been found. For example, port 80 SNMP Explorer SNMP Any SNMP device Compaq Remote Insight SNMP, HTTP Compaq Remote Insight board is installed on the server Compaq Remote Console SNMP, HTTP Compaq remote insight board is installed on the server Legacy Version Control SNMP Compaq Management Agents on the device and an SNMP Status Polling Task running on the device Compaq Insight Manager Log- HTTP Displays login link to Compaq in link Insight Manager 7 Server
Additional links may be present depending on what is installed on your machine.
In the Management Processor Box:
This box displays for the host server and other devices with a Remote Insight Board installed. • Status • Address • Management Processor Name
In the Container Information Box:
This box displays for blade servers only. • Rack Name • Enclosure Name • Slot Number • Server Dimensions • Rack Display with Legend
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In the rack display, if you click a blade image, the corresponding Blade Device window displays. Also, in the rack display, when you place the cursor over a blade image, helpful information displays, such as Slot number, Blade name, and Enclosure name.
Viewing Device Links
The Device Summary window opens when you select a device from a Query Results window. This window displays the Device Information group and a list of links to reports collected by agents or services. Some devices have links to utilities or associated sites. The links vary depending on your configuration of the: • Protocols you are using for discovering and identifying devices • Agents and protocols you are using for polling status and collecting data • Services and agents that are running on the device
Viewing a Device Link 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Device. The Device Queries window displays. 3. Execute a query. The Query Results window displays. 4. Click on the Device Name. 5. For each link in the Device Links box, click to open the window of information.
Devices Identified by Compaq Insight Manager 7
Compaq Insight Manager 7 automatically discovers Compaq devices on the network and populates the database with information about those devices. While Compaq Insight Manager 7 can discover all devices on the network, Table 7-2 is a partial list of the Compaq and third- party devices it can identify in more detail. Examine your database for all the devices it can discover on your network. See also “Device Type Manager” in Chapter 11 of this guide for more information on configuring your own rules if needed.
Table 7-2: Devices Identified by Compaq Insight Manager 7
Servers Compaq Tru64 Unix System Compaq Open VMS 22 1 1 Compaq Non Stop Kernel System Compaq Open VMS 22 1 Dell HP HP NT IBM Netfinity Desktop Compaq Thim Client Dell Client Digital HP Client IBM continued
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Table 7-2: Devices Identified by Compaq Insight Manager 7 continued Router Netelligent 8500 Cisco 4700 DEC Brouter RouteAboutCentral EW Cisco CS500 9 1 2 Cisco Pro2500 PCE DEC Brouter RouteAboutAccess TW Cisco 2000 Cisco Pro2501 DEC Brouter DECswitch 900EF Cisco AGSPlus Cisco Pro2503 DEC Brouter DECswitch 900EE Cisco 7010 Cisco Pro2505 DEC Brouter DECswitch 900ET Cisco 2500 Cisco Pro2507 DEC MOP Counters 3 Ver 1 Cisco 4500 Cisco Pro2509 DEC MOP Counters 4 Ver 1 Cisco 2101 Cisco Pro2511 Cisco 2502 Cisco 2503 Cisco Pro2514 Cisco 2504 Switch Netelligent Series 5000 Netelligent 5226 Netelligent 5226A Compaq 5411 Enterprise Compaq 5422 Enterprise Netelligent 5606 Switch Switch Netelligent 5708 TX Netelligent 5708 FX Compaq SW3322 Dual Speed Switch Compaq SW3323 Dual Speed Compaq 5450 Enterprise Compaq 5425 Enterprise Switch Switch Switch Extreme Networks Summit1 Extreme Networks Summit2 Extreme Networks Summit3 Extreme Networks Summit4 Extreme Networks Summit4fx Extreme Networks Summit48 Extreme Networks Summit24 Extreme Networks Extreme Networks BlackDiamond BlackDiamond64 Extreme Networks Extreme Networks Cisco Stack Summit7iSX Summit7iTX Cisco WD CAdapter Cisco WS C1000 Cisco WS C1100 Cisco WS C1200 Cisco WS C1400 Cisco WS C5000 Cisco WS C1600 9 5 8 Cisco CPWF100 DEC Switch GIGAswitch ATM Cisco LS100 Cisco EPS2015 DEC Bridge GIGAswitch FDDI Cisco WS C1600 494 8 Cisco CPW2115 Cabletron SSR 8 slot Digital GSR 16 slot Cisco CPW16 Cabletron SSR 16 slot Digital GSR 2 slot Cisco C3000 Cabletron SSR 2 slot Compaq GSR 8 slot Cisco CPW500 Digital GSR 8 slot continued
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Table 7-2: Devices Identified by Compaq Insight Manager 7 continued Switch Compaq GSR 16 slot Compaq GSR 2 slot Compaq MutliSwitch 700 5 slot chassis Compaq MultiSwitch 700MD Compaq MultiSwitch 700EE Compaq MultiSwitch 700ET Module 2 HSIM and 2 FEPIM Module 10BaseT 24 RJ45 2 Module 10BaseT 24 RJ21 2 Slots FEPIM option slots FEPIM option slots Compaq MultiSwitch 700EL Compaq MultiSwitch 700EE Compaq MultiSwitch 700ET Module 10BaseFL 24 MMF 1 Module 10BaseT 24 Port RJ45 Module 10BaseT 24 Port RJ21 HSIM slot 1 HSIM slot 1 HSIM slot Compaq MultiSwitch 700ET Compaq MultiSwitch 700EX Compaq MultiSwitch 700EX Module 10BaseT 48 Port 4 Module 10 100 Ethernet 24 Module 10 100 Ethernet 16 RJ21 1 HSIM slot Port RJ45 Port Rj45 1 VHSIM slot Compaq MultiSwitch 700FX Compaq WAN Modular Compaq WAN Modular Module 100BaseFX 16 MMF Interface with T1 and 24 Interface with E1 and 30 MT RJ 1 VHSIM slot 56Kbps Modems 56Kbps Modems Compaq SW5406 Enterprise Compaq SW3324 Switch Repeater DEC Repeater 90FA Ver 1 Netelligent Series 2000 DEC Proxy Agent 90 Ver 1 DEC Repeater 90FL Ver 1 Netelligent 2624 DEC Repeater 900TM Ver 1 DEC Repeater 900TL 02 Ver 1 Netelligent 2824 DEC Repeater 900TS Ver 1 DEC Repeater 900FL 08 Ver 1 Netelligent 3124 DEC Repeater 900SL Ver 1 Netelligent 3612 3Com Hub 10 3Com Linkswitch 1000 3Com Hub 40 Synoptics 3000 Chassis Synoptics FDDI NMM Bay Networks 281xx switch ExtendNet MPX DEC Proxy Agent 90plus Ver 1 DEC Proxy Agent 900 DEC MUX Server 90 Ver 1 DEC MUX Server 320 Ver 1 DEC MUX Server 380 Ver 1 DEC MUX Server 300 Ver 1 DEC Bridge 500 DEC Bridge Peswitch 900 TX DEC Bridge 900EF DEC Bridge LeafBridge Ver 2 Ver 1 DEC Bridge 600 DEC Bridge LAN200 DEC Bridge 90 Ver 1 DEC Bridge 90FL Ver 1 DEC Bridge 900MX Ver 1 RoamAbout Access Point CSIWS DEC Concentrator MAU DEC Concentrator MAU 900TH Compaq HB3320 Repeater 900TL Ver 1 Ver 1 DEC Concentrator 900MX Ver DEC Concentrator 900TH DEC Hub 90 Ver 1 1 DEC Repeater 90C Ver 1 DEC Repeater 900GP Ver 1 DEC Repeater 900FS Ver 1 DEC Repeater 900FP Ver 1 DEC Repeater 900GM Ver 1 DEC Repeater 90oTPplus Ver 1 DEC PORTswitch 900TP Ver DEC PORTswitch 900CP Ver 1 DEC Repeater 900MP Ver 1 1 continued
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Table 7-2: Devices Identified by Compaq Insight Manager 7 continued Repeater DEC Repeater 90FS DEC Repeater 90T Ver 1 DEC PORTswitch 900FP Compaq Wireless 11 Mbps Hardware Access Point Remote Access Device Compaq Microcom 808 Other HP LanProbe III RMON NetScout Model 7221 NetScout Model 7303 TEC RMON Plus Axon RMON DEC Packetprobe 90 1 3210 DEC Packetprobe 90 1 3210 2 DEC Packetprobe 900RR DEC Bridge 900MP Ver 1 DEC Term Serv 90TL DEC Term Serv 90L Ver 1 DEC Term Serv 90L Ver 2 DEC Term Serv 90TL Ver 1 DEC Term Serv 90TL Ver 2 DEC Term Serv 90M Ver 1 DEC Term Serv 700 8 Ver 1 DEC Term Serv 700 16 Ver 1 DEC Term Serv 900TM Ver 1
Related Topics:
Displaying and Printing Device Query Results
Devices Identified by Compaq Insight Manager 7
The Discovery Process
Device Type Manager
Deleting Devices
Deleting a device removes its information from the Compaq Insight Manager 7 database. An administrator might want to remove devices that are no longer part of the network. Only administrators can delete a device.
If you delete a device from the database but the device is still connected to the network, Compaq Insight Manager 7 rediscovers it during the next discovery if it is listed in the ranges.
When a cluster is removed from the network, the administrator must make sure to manually delete the cluster from the Compaq Insight Manager 7 database using the delete device feature.
If you delete a device, all information about that device is removed from the Compaq Insight Manager 7 database, so use caution when deleting devices.
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Deleting a Device 1. From the Query Results window, highlight one or more rows for devices you want to delete. Use Shift key + mouse click to highlight a contiguous group of devices. Press the CTRL key + mouse click to highlight multiple, separate devices. 2. Click Actions at the top of the Query Results window, to display the menu. 3. Click Delete Selected Devices from Database. A message displays, prompting you to confirm the deletion. 4. Click Yes to delete the devices.
NOTE: You cannot delete empty rack or enclosure devices. You must first delete the devices that are inside the enclosure before the enclosure can be deleted.
Event Severity Types
Compaq Insight Manager 7 reports the following severity levels for events:
Informational - Events of this type require no attention. They are provided as useful information.
Current - Events of this type indicate that this event is not a problem.
Minor - Events of this type indicate a warning condition that may escalate into a more serious problem.
Major - Events of this type indicate an impending failure.
Critical - Events of this type indicate a failure and signal the need for immediate attention.
Related Topics:
Displaying and Printing Device Query Results
Displaying and Printing Event Query Results
The Query Results window for events is a list of devices that meet common criteria. For example, if you open a Query Results list from Devices Overview window, you can view devices that have generated the same events. You can display event queries in the following ways: • Open Compaq Insight Manager 7 from your desktop and click any underlined number link in the Overview window.
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• Open the Event Queries window and execute a query. The Query Results window displays the devices that have generated the event level. The results indicate the Device Name and Event Status for each device that corresponds to the query along with other criteria from the query, such as the Trap Category.
Printing the Event Queries Results Table 1. Click Actions at the top of the Query Results window. A drop-down menu displays. 2. Click Print…. 3. The Printer Selection dialog box displays. Click OK. The Query Results window displays so that you may continue to browse while printing.
NOTE: At this time Compaq Insight Manager 7 does not support printing selected events from the query results. The entire query results will be printed. Also, Compaq Insight Manager 7 does not support changing the print orientation to Landscape in the Print Properties dialog box. However, if the orientation is set to Landscape in the Control Panel/Print Properties, then the query results will be printed in the Landscape mode.
NOTE: The Print Query Results feature will not support print cancellation once the print job has been executed. However, you may use the operating system print cancellation to abort the print job. Also, this feature will not support printing to a file.
Quickly Viewing Uncleared Events
From the toolbar, click the Status icon on the Uncleared Events bar.
Viewing the Event Status of Specific Devices
From the Overview window, click an underlined number link in one of the Device Type columns of the Uncleared Event Status box.
Viewing all Events by Status Type 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Event. The Event Queries window displays. 3. Click the query name you want to display. The Query Results window displays.
For each event that corresponds to the query, the Event Query Results show the cleared status of the event, the severity of the event, the event type, the name of the device that generated the event, and the time the event was received.
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Actions Menu
The Actions menu at the top of the Query Results window provides the following options: • Creates task based on the current query, available for administrators and operators only. See “Creating and Editing Tasks” in Chapter 9 of this guide for more information. • Clears events. Available for administrators and operators only. • Creates a new report from current query. See “Reporting” in Chapter 6 of this guide. • Print s the results table.
NOTE: If you are viewing the Tasks Results Log, you will not be able to create a task from this query. If you need to create a task for the Task Results, you will need to create a new query with the appropriate Event Type as the filter.
View Menu
The View menu provides the following options: • Sort By - Lets you select how you would like the query results to be sorted. Click View, Sort By, and select what column to sort by. Selecting the same column a second time will invert the sort order. The column that the list is currently sorted by will have an up or down arrow next to it. You can also click a column heading to sort the list. • Show Columns - Gives you the opportunity to select what columns are displayed in the query results. Click View, Show Columns, and select what columns you want displayed. If there is a check mark by a column heading in the sub-menu, that column will be displayed.
All columns for the current view will automatically be generated and added to the selection list for the Show Columns and Sort By options. By default, all columns are selected and shown in the query results. Any changes made to the columns shown or how the query results are sorted, will be remembered for each user and for each query the user modifies.
Sorting Event Query Results
You can sort the Event Query Results by the order of any of the columns, including a custom criteria column like Event by Type. To sort query results, click the column heading.
Drilling Down for More Details
Select an event type or device name from the list to view the Device Summary window. The information displayed varies depending on the event and the device. Clicking the event type displays event details information, including a description of the event and details about the device on which it occurred.
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Rack and Enclosure Events
When an event occurs that affects an entire rack or enclosure, it is possible for several devices in that rack or enclosure to generate a trap for that event. These container traps are filtered such that only one event will be logged per rack or enclosure trap. Also, even though the source of the trap is a server blade of management processor, Compaq Insight Manager 7 sets the Event Source and Associated Device for the logged event to the Rack or Enclosure, as appropriate. For more information, see “Racks and Enclosures in Compaq Insight Manager 7.”
Related Topics:
Event Information
Event Severity Types
Clearing Events
Creating and Editing Device and Event Queries
Deleting Queries
Event Information
When you click a link in the Type column on the Event Query Results window, the Event Information window displays detailed information about the particular event. Events are generated from SNMP Traps, HTTP events or internally generated events. You can see the details in the following lists:
NOTE: Events will only be tracked for devices that have been discovered. For more information see the Auto Discovery Configuration Manager.
Event Details
Identifies the event occurrence: • Event Severity • Cleared Status • Event Source • Associated Device • Associated Device Status—This is the current status of the device and is expected to change as the status of the device changes. • Received • Description -The event description describes the event. The event can be an SNMP Trap, a DMI indication, or an internally generated message. The discovery of a device is an Event.
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Depending on the event type, the following information displays in the Details box.
Servers in Enclosure
For enclosure events, this section lists all of the servers in the affected enclosure.
Enclosures in Rack
For rack events, this section lists all of the enclosures in the affected rack.
SNMP Trap Details • Date and Time that the event occurred • Event Description • Trap Information
Discovered Device Event Details
Discovered Date and Time
Security Event Details • User Name • Device Name of the remote device from where the user was browsing • IP Address of the device from where the user was browsing
NOTE: Device Name and IP Address are not provided for the Unauthorized User Account Modified Event. It is an Event internally generated by the Compaq Insight Manager 7 Server.
Status Change Details • Source of current status change • Previous severity
Task Details • Time the task ran • User that ran the task • Devices that the task ran on
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Related Topics:
Creating and Editing Tasks
Displaying and Printing Device Query Results
Using SNMP Traps
Certificate Lists
Clearing Events
Clearing events marks them as having been cleared in your environment. Clearing acknowledges the event. The cleared events remain in the database. Only administrators and operators can clear events. To remove events from the Event List and the database, create a task to delete events.
Clearing a Single Event
Select one action: • From the Event Query Results window, highlight the row of the event that you want to clear. Click Actions at the top of the window, to display a drop-down box. Click Clear Events.
or • From the Event Query Results window, click a link in the Type column of the event that you want to clear. The Event Discoveries Device window displays. In the Event Identification Details box, click Clear this Event.
Clearing Multiple Events From a Query Result 1. Select one or more events to be cleared. Press the Shift key + mouse click to highlight a contiguous group of events. Press the Ctrl key + mouse click to highlight multiple, separate events. 2. Click Actions. 3. Click Clear Events.
Related Topics:
Creating a Task that Deletes Cleared Server Events
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Remote Insight Management Processor
Compaq Insight Manager 7 uses HTTP and SNMP for identifying management processors. Previous versions of Compaq Insight Manager 7 used only SNMP identification to identify management processors and obtain their status. HTTP identification is performed first, followed by SNMP identification. If a new management processor has been installed in the server, the Compaq Web Agents need to be reinstalled on the server, or the management processor may not be correctly identified. If both the server and the management processor have been discovered and identified, an association is made. The association between the management processor and the server displays in the Device Name column on the Device List window by showing "management processor" in server "device."
SNMP Status Polling will obtain the status for the host server. Compaq Insight Manager 7 is able to distinguish between the following management processor products: • Remote Insight Board PCI • Remote Insight Board EISA • Remote Insight Lights-Out Edition
The Compaq Insight Manager 7 Device List window provides information about management processors: • The server entry displays a Status icon in the Management Processor column. The tool tip for the icon displays the name of the associated management processor with its status. Clicking this icon launches the Remote Insight Home window. • The management processor entry displays the name of the server with which the management processor is associated, as "management processor" in server "device." • For all management processor entries, the Device Type field will state management processor and the Product Name field will state Remote Insight Management.
The Device List window contains a Management Processor column, which displays the status of the management processor. There are five different status levels. The Device List window contains a legend that explains the different status icons. These status level icons are the same status level icons used for software update: • Critical • Major • Minor • Normal • Unknown
The management processor status icons launch the Remote Insight Home window and are displayed in a separate browser. On this window, you will find the following information: • Current User • Server Name
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• Server Power Status • Remote Insight IP Address • Remote Insight Name • Latest Integrated Management Log Entry • Latest Remote Insight Event Log Entry • Remote Insight Mouse Cable
Clicking the management processor in the Device Name column launches the Device Summary window for that management processor, which provides Device Information, Host Server Information, and Device Links.
For a server with a Remote Insight Board, the Device window includes the Management Processor Information box.
Racks and Enclosures in Compaq Insight Manager 7
Compaq Insight Manager 7 will discover and identify blade server racks and enclosures.
There are two specific query criteria for racks and enclosures. They are: • Device(s) by Rack/Enclsoure • Device(s) by Rack/Enclosure Name Comparison
Running queries using these criteria will return a list of devices contained in the selected racks or enclosures. For instance, a Device(s) by Rack/Enclosure query for all devices in rack Franklin 1 will return all of the enclosures, servers and management processors contained in the rack Franklin 1 (the rack Franklin 1 itself, would not be returned).
In addition to the above two criteria, you will also find options for racks and enclosures in other device criteria. For example, the Device(s) by Name criteria includes options for enclosures, which will list all of the discovered enclosures; and racks, which will list all of the discovered racks. Any criteria except for the two listed above will return the racks and enclosures themselves, not the devices in those racks and enclosures. For instance, a Device(s) by Name query for the rack Franklin 1 would return the device Franklin 1, not any devices in Franklin 1.
There are two default queries related to racks and enclosures and are listed under the Device(s) by Type category. • All Racks • All Enclosures
When servers and management processors in racks and enclosures are discovered and identified, associations are made between the devices and the racks and enclosures they are in. This association displays in the Device Name column on the Query Results window by showing "name" in "device type" "container name."
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Examples for the Device Name Column
G02B01 in Encl. GARdian02 – where G02B01 is a server in the enclosure GARdian02
170.10.1.51 in Encl. GARdian02 – where 170.10.1.51 is a management processor in the server GARdian02
Clicking an enclosure name in the Device Name column will bring up a list of all discovered devices in the selected enclosure. The status for both racks and enclosures will always be Unknown.
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Monitoring Devices and Events
The Device Details window for servers in enclosures provides a Container Information section if the server is part of an enclosure. This section will contain a diagram of the discovered devices in the enclosure and, if available, in the rack. While logged in to Compaq Insight Manager 7 and placing your cursor over a server shown in the Container Information box, you will be given information on that particular server including Blade server name, Slot number, and the enclosure the server is located
in.
Storage Integration
Compaq SANWorks Open SAN (Storage Area Network) Manager is a storage appliance providing monitoring, and configuration management and visualization for the user of a SAN from a single application. Open SAN Manager (OSM) is implemented via Compaq Web Agents and has following advantages: • Compaq Insight Manager 7 will discover any OSM in the IP Range being discovered. • Queries can be created to display all SAN management appliances. • Device links to the SAN management appliance are on the Device window. • Traps generated by the SAN Management Appliance are recognized within Compaq Insight Manager 7 because the MIBs are pre-loaded.
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Monitoring Devices and Events
OSM is discovered and displays on the All Servers and All Devices Query Results windows. You can create a query using Devices by Product Name query, which in turn can be used to display all Open SAN management appliances.
The Query Results window contains a hyperlink to the Device window. This link on the Device window will give you access to the Login window of the OSM appliance.
Related Topics:
Viewing Device Links
The Discovery Process
Devices Identified by Compaq Insight Manager 7
Data Collection Reports
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8 Monitoring Clusters
Cluster Monitor Overview
The Compaq Insight Manager 7 Cluster Monitor helps you focus on your computing environment from the perspective of clusters and their attributes. To get to Cluster Monitor you must execute a Cluster query.
Use the Cluster Monitor to: • Monitor different cluster types, including Microsoft Cluster Service (MSCS) clusters, OpenVMS clusters, Tru64 clusters and SCO UnixWare7 NonStop clusters. • Stay informed, through Cluster Monitor Status Change events, for changes in cluster status. • Monitor cluster status by viewing a list of cluster alerts. • Investigate the sources of specific alerts. • Browse cluster and component status in a tree hierarchy. • Display utilization or status data for specific cluster attributes.
The Cluster Monitor supports these attributes: • Disk space • CPU utilization • MSCS cluster status • Node Environment (Compaq Management Agent) status
NOTE: An attribute is also called a Cluster Monitor Extension (CMX). Some are cluster level and some are node level.
The Cluster Monitor uses alerts in the Alert List, colored icons in a tree hierarchy, and attribute-specific data displays to reveal the state of clusters, their nodes, and attributes.
IMPORTANT: If a cluster name, the IP address for the cluster, the members' names or the IP addresses for the members change, but the changes have not populated to the Domain Name Server (DNS) that Compaq Insight Manager 7 uses or that cluster, then the cluster may not be identified properly.
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Monitoring Clusters
IMPORTANT: Even if all cluster nodes are deleted you still must delete the cluster device. It will not be automatically deleted.
Creating User Scopes
The Compaq Insight Manager 7 administrator assigns a user a list of clusters that they are to monitor. The clusters assigned to the user are considered as the user's Cluster Monitor scope. Therefore, when a user runs any Cluster Monitor Query, the query is run and the user's scope is applied to the resulting device list. This means that any cluster that is not in the user's scope is dropped. Cluster Monitor will present only those clusters that meet the query requirements and the user's scope. The All Viewable Clusters Query will show all the clusters in that user's scope.
Navigating to the Cluster Monitor
To navigate to the Cluster Monitor, click Device from the toolbar, select Queries from the menu, and then click Cluster. On the Cluster Monitor Queries window, select All Viewable Clusters in the Clusters by Type box.
Monitoring Cluster Status: The Alert List
When a cluster enters an abnormal state, a corresponding alert is added to the Alert List so you can track the status of the problem.
Following the Summary Header, alerts are listed in order of descending priority (critical, warning, unknown, advisory) and decreasing age (oldest, longest outstanding alerts first; most recent alerts last). So, the oldest critical alert displays first followed by more recent critical alerts, then the oldest warning alert followed by more recent warnings, then the oldest unknown status alert followed by more recent unknown status alerts
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Browsing for Status: The Cluster Tree
Below the Alert List is an expandable, three-level tree hierarchy of clusters, nodes, and attributes. The first level in the tree consists of clusters. The second level lists nodes (expandable) and cluster level CMXs (not expandable). The third level is made up of node level CMXs.
Cluster Service Names and Status Icons
Compaq Insight Manager 7 is designed to show the service name in parenthesis alongside the cluster name. For example, a cluster might look like the following when in tree view:
PROOFROCK (MSCS)
If a cluster service type is not predefined in Compaq Insight Manager 7, the service name is substituted by (enterprise number-cluster type number). The enterprise number identifies the company that is providing the cluster service. The cluster type number is the cluster type number unique to that company. For example, Compaq has a cluster type called Compaq MSCS, where the cluster type number is 23201. If Compaq MSCS is not defined in Compaq Insight Manager 7, it might be shown as:
(232-1)
Where 232 are the enterprise number and 1 represents the MSCS product.
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To find an enterprise number assigned to a particular company or vendor, see: www.isi.edu/in-notes/iana/assignments/enterprise-numbers
NOTE: To define a service name: An acronym representing the cluster service MSCS represents the Microsoft Cluster Service.
The color of each icon in the tree reflects the status of the component.
Normal—The node or attribute is operating normally.
Minor—A minor problem exists with the node or attribute.
Major—A major problem exists with the node or attribute that should be addressed immediately.
Critical—Compaq Insight Manager 7 can no longer communicate with the node or attribute.
Unknown—Compaq Insight Manager 7 is not able to obtain management information about the node or attribute.
The status of an attribute is also reflected in the color of the parent node and cluster icons. So, changes in node attributes (CPU, ENV, or Disk CMX) or cluster attributes (MSCS or Cluster Admin CMX ) are visible even when the tree is collapsed. When more than one cluster or node attribute is in an abnormal state, the parent cluster or node icon reflects the most severe state.
The status of clusters, cluster members, and CMXs as reported in the Cluster Monitor is independent of cluster and cluster member status shown in any of the Device Query windows. Because the status measurements are independent, status in the Cluster Monitor and status in a Device Query window may differ. For example, the Cluster Monitor might report cluster status as critical while the Device Query window shows status to be normal.
Viewing Cluster and Node Information: The Data Area
There are several ways to view detailed information related to an alert, cluster, node, or attribute. When you select an alert in the alert list or select a cluster, node, or attribute in the cluster tree, details are displayed in the data area. The information displayed in the data area depends on the item selected: • When you select an alert in the alert list, the data area displays details about the alert. • When you select a cluster in the tree view, the data area displays problem reporting and administrative information for the cluster. • When you select a node in the tree view, the data area displays problem reporting and administrative information for the node.
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• When you select an attribute in the tree view (DISK or CPU, for example), the data area displays attribute-specific information for the particular node or cluster where the attribute icon is located.
NOTE: The data area is the area just right of the alert list and cluster monitor tree.
Cluster Monitor Extensions
The Cluster Monitor relies on software components called Cluster Monitor Extensions (CMXs) to monitor specific cluster attributes. There is, for example, a disk CMX monitors disk space and an Environment CMX links to the Compaq Management Agents window on the node.
When a CMX detects a state change, it creates an alert. When you click an alert in the alert list, the corresponding CMX displays the state information in the data area.
CMXs are represented in the cluster hierarchy tree as an attribute. Like clicking an alert in the alert list, clicking on an attribute in the tree displays state details in the data area.
There are two classes of CMXs distinguished by their scope: • Cluster-level CMXs monitor attributes on a cluster-wide basis (MSCS cluster status, for example). Attributes monitored by cluster-level CMXs are listed with nodes at the second level of the cluster hierarchy tree. • Node-level CMXs monitor attributes on individual nodes (disk or CPU utilization, for example). Attributes monitored by node-level CMXs are displayed at the lowest level of the hierarchy.
Compaq Intelligent Cluster Administrator
The Compaq Intelligent Cluster Administrator (Cluster Admin as shown in the tree view of Cluster Monitor) is a Web-based cluster administration agent that runs on Compaq servers. Compaq Intelligent Cluster Administrator's Web browser interface enables remote Cluster- level CMX management and monitoring of Microsoft Cluster Service (MSCS) clusters through three major types of functionality: • Monitoring and managing an active cluster • Managing cluster history • Importing and exporting cluster configurations
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Monitoring Clusters
Alert List
The Alert List is in the upper left area of the Cluster Monitor window, between the Cluster Monitor application heading and the tree view. Cluster Management Extensions (CMXs) add entries, called alerts, to this list to bring your attention to cluster attributes that are in an abnormal state.
Alert Summary Header
The list header summarizes the total number of alerts in the list and, in parentheses, the number of alerts that have not been examined.
Alerts
When a cluster enters an abnormal state, a corresponding alert is added to the alert list so that you can track the status of the problem. Following the summary header, alerts are listed in order of descending priority (critical, warning, unknown, advisory) and decreasing age (oldest, longest outstanding alerts first, most recent alerts last). So, the oldest critical alert displays first followed by the most recent critical alerts, then the oldest warning alert followed by the most recent warnings, then the oldest unknown status alert followed by the most recent unknown status alerts.
Each alert is a link to a display of relevant information. Click an alert to display this information in the data area.
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Pop-Up Summaries
When you place the mouse pointer over an alert, a summary of the most recent state change related to the alert pops up. The pop-up includes a summary of the total number of problems subsumed under the alert.
Alerts and Underlying Object States
One alert can represent more than one abnormal state. An alert reports the state of a cluster attribute on a node- or cluster-wide basis. Disk space, for example, is reported as a node-level attribute. If several disks on a particular node are short on space, a single alert reports disk problems on that node. Details on the number and identity of the critical disks are displayed in the data area when you follow the alert link. The underlying problems related to an alert are displayed in the pop-up summary shown when the mouse pointer is placed over the alert.
Alerts as Links to Problem Details
Each alert in the list is a link to detailed information about the problems that are causing the abnormal condition. Like all browser links, the color of the alert text indicates whether the link has been followed. Unlike typical browser links however, an alert will revert to the color of an unfollowed link when new details are available or a change of status occurs. An alert can represent multiple underlying problems. So, when a new problem is added to an alert that has already been examined, the text of the alert returns to the color of an unfollowed link to indicate that there is new, unexamined information relevant to the alert.
Viewing Pop-Up Summaries
Place the mouse pointer over an alert to display a pop-up summary.
Viewing Alert Details
Click the alert in the alert list to display problem details in the data area.
Resizing the List • Vertically: Drag the border between the alert list and the tree view to make the list longer or shorter. Note that lengthening the alert list shortens the tree view. • Horizontally: Drag the border between the alert list and the data area to make the list wider or narrower. Note that the alert list and tree view are widened together, and that widening them narrows the data area.
Cluster Tree View
The cluster hierarchy tree, located below the alert list and to the left of the data area, is a complete list of clusters, nodes, and attributes known to the Cluster Monitor that are within the current user's scope. The first level in the tree consists of clusters. The second level lists nodes (expandable) and cluster level CMXs (not expandable). The third level is made up of node level CMXs.
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Compaq Insight Manager 7 is designed to show the service name in parenthesis alongside the cluster name. For example, a cluster might look like the following when in tree view:
NOTE: The cluster tree status is a propagated status, which is dependent on the propagation of the things in its hierarchy. The status of a cmx is reflected in the color of the parent node and cluster icons. Changes in node or cluster cmx’s are visible even when the cluster tree is not expanded. When more than one cluster or node cmx is in an abnormal state, the parent cluster or node icon reflects the most severe state since the cmx status’ are propagated up. The node status in the cluster tree is not tied to any node status in tables provided by the MSCS cmx, only to the cmx status for that node.
Expanding or Collapsing an Entry • Double-click an entry or click on (+) to the left of an entry to expand the sub tree below that entry. • Click (-) to the left of an expanded entry to collapse the sub tree.
Displaying Information About an Entry
Click any entry to display information about that entry in the data area.
Configuring Which Clusters Are Displayed in the Tree
Use the User Settings window to specify which clusters a Cluster Monitor user sees in the tree view.
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Resizing the Tree • Vertically: Drag the border between the alert list and the tree view to make the tree longer or shorter. Note that lengthening the tree view shortens the alert list. • Horizontally: Drag the border between the tree view and the data area to make the tree wider or narrower. Note that the tree view and alert list are widened together, and that widening them narrows the data area.
Cluster Monitor – Cluster Data Viewer
For the cluster selected in the tree view, the Cluster Information window lists the nodes that belong to the cluster, cluster identity, location, contact information, and links to aggregate data displays.
Cluster Attribute List
The data area beneath the name of the cluster contains a list of cluster-level attributes and nodes belonging to the cluster.
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The color of each icon indicates the status of the node or attribute. The following icons are used:
Normal—The node or attribute is operating normally
Minor—A minor problem exists with the node or attribute
Major—A major problem exists with the node or attribute that should be addressed immediately
Critical—Compaq Insight Manager 7 can no longer communicate with the node or attribute
Unknown—Compaq Insight Manager 7 is not able to obtain management information about the node or attribute
Cluster Information Fields
This Cluster Information area lists identification, location, and contact information for the cluster. Unless otherwise indicated, all values are entered on the “Cluster Monitor -- Cluster Settings” window.
Table 8-1: Cluster Information
Field Function Cluster Name Name or alias of the cluster Cluster IP Address IP address of the cluster Contact Person Name of the person to contact about problems with the cluster Contact Phone Telephone number of the contact person Contact Pager Telephone number of the contact person's pager Contact E-mail E-mail address of the contact person Dial In Modem Telephone number of a modem that provides remote access to the cluster Dial Out Modem Telephone number of the modem that the cluster dials to report problems Cluster Location Physical location of the cluster hardware Applications List of applications running on the cluster Comments Additional comments
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Aggregate Data Links
Some node-level Cluster Monitor Extensions (CMXs) summarize information for all the objects they monitor in an entire cluster. Click a link in the Aggregate Data area to see data for all objects in the cluster on a single window. For more information, see: • “Cluster Monitor -- Cluster Aggregate CPU Data Viewer” • “Cluster Monitor -- Cluster Aggregate Disk Data Viewer”
To Display Cluster Information
Click a cluster in the tree view.
Investigating Abnormal State 1. Expand the cluster's entry in the tree view (double-click the cluster's name or icon) until you see the node or attribute you are interested in. 2. Click the node or attribute in the tree view. Details for the selected item replace the cluster information in the data area.
Entering Cluster Monitor Information – Cluster Settings Window
Use the “Cluster Monitor -- Cluster Settings” window.
Cluster Monitor -- Node Data Viewer
For the node selected in the tree view, this display lists the Cluster Monitor Extensions (CMXs) that are monitoring the node along with node identification, location, and contact information.
Component Status Box
This data area is divided into two component status areas: 1. Node—Provides the status icon for the node and the name of the node. 2. Node CMXs—Provides the status icon for each of the node's CMXs and their names.
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Node Information Fields
This Node Information area lists identification, location, and contact information for the node. Unless otherwise indicated, all values are entered on the “Cluster Monitor -- Node Settings” window.
Table 8-2: Node Information Fields
Field Function Node Name Name of the node Node IP Address IP address of the node Customer Asset Tag Equipment identification number Contact Person Name of the person to contact about problems with the node Contact Phone Telephone number of the contact person Contact Pager Pager number of the contact person Contact E-Mail E-mail address of the contact person Dial In Modem Telephone number of a modem that provides remote access to the cluster Dial Out Modem Telephone number of the modem that the node dials to report problems Node Location Physical location of the node hardware Applications Names of applications running on the node Comments Additional comments
Displaying Node Information
Click a node in the tree view.
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Investigating Abnormal State 1. Expand the node's entry in the tree view (click on the plus sign (+) to the left of the node's name or double-click the node name or icon) until you see the attribute you are interested in. 2. Click the attribute in the tree view. Details on attribute status are displayed in the data area.
Entering Node Information
Use the “Cluster Monitor -- Node Settings” window.
Monitored Attributes
Monitoring CPU Utilization
Compaq Insight Manager 7 monitors CPU utilization on individual nodes and displays it as a node attribute in the Cluster Monitor. The CPU Cluster Monitor Extension (CMX) monitors CPU status. The CPU extension is a node-level CMX, so the CPU icons are displayed in the Cluster Monitor tree view in the sub trees beneath monitored nodes.
For information on the CPU Status Displays, see: • “Cluster Monitor -- Node CPU Data Viewer” • “Cluster Monitor -- Cluster Aggregate CPU Data Viewer”
For information on CPU CMX Settings, see: • “CPU Polling Rate” • “CPU Thresholds”
NOTE: Only administrators can change the polling and threshold values.
Cluster Monitor -- Node CPU Data Viewer
This display shows utilization data for the CPUs in a particular node. For information about disk and/or CPU thresholds, refer to “Node CMX Settings.”
CPU Utilization Information
On the left, bar graphs show CPU utilization for each CPU in the node, expressed as the percentage of time (0-100%) that the CPU is executing a thread other than the System Idle Process. The green bar indicates normal status condition.
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Monitoring Clusters
If a device is in an unknown or critical state or if full communications do not exist, the image above will not be displayed.
NOTE: Holding the cursor over a Threshold tag displays its set value.
Problem Information
On the right, is a list of problems and recommended actions, keyed to the related CPU number. There is one entry for each CPU that is exceeding its normal utilization range, a condition indicated by a yellow or orange bar in the CPU Utilization area.
Displaying CPU Utilization Date for a Node
If an alert announcing the CPU problem displays, click the Notification Alert area above the hierarchy tree. Otherwise: 1. Expand the cluster hierarchy tree to reveal the CPU icon beneath the node. 2. Click the CPU icon to display utilization information in the data area.
Displaying CPU Utilization for All Nodes in a Cluster 1. Click the cluster's icon in the cluster hierarchy tree. Cluster information, including links to aggregate data views, displays in the data area. 2. Click the CPU link in the Aggregate Information section of the data area.
CMXs and Associated Settings
This version of Compaq Insight Manager 7 includes these node-level CMXs and associated settings: • CPU (see “CPU Polling Rate” or “CPU Thresholds”) • Disk (see “Disk Polling Rate” or “Disk Thresholds for Clusters”) • ENV (see “Node Environment Polling Rate”)
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Cluster Monitor -- Cluster Aggregate CPU Data Viewer
This aggregate data display shows utilization data for all CPUs in a cluster. The display aggregates data for all nodes of the cluster onto one window, allowing you to see a cluster- level summary of data even though CPUs are monitored by a node-level Cluster Monitor Extension (CMX).
Viewing Detailed Description of a Particular Problem
Scan the Problem Descriptions on the right side of the data area. Look first for the name of the node, then the CPU number.
Monitoring Disk Utilization
Compaq Insight Manager 7 monitors disk space on individual nodes and displays it as a node attribute in the Cluster Monitor. The Disk Cluster Monitor Extension (CMX) monitors available disk space. The Disk extension is a node-level CMX, so the Disk icons appear in the Cluster Monitor tree view in the sub trees beneath monitored nodes.
For information on the Disk Status Display, see: • “Cluster Monitor -- Node Disk Data Viewer” • “Cluster Monitor -- Cluster Aggregate Disk Data Viewer”
For information on Disk CMX Settings, see: • “Disk Polling Rate” • “Disk Thresholds for Clusters”
NOTE: Only administrators can change the polling and threshold values.
Cluster Monitor -- Node Disk Data Viewer
This display shows utilization data for all disks on a node.
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Disk Utilization and Capacity Information
On the left, bar graphs show used disk space for each disk on the node, expressed as the percentage (0-100%) of total available space on the drive. A drive's total capacity displays following the percentage value to the right of each bar.
NOTE: Holding the cursor over a Threshold tag displays its set value.
Problem Information
A list of problems and recommended actions displays on the right side of the data area, keyed to the related disk. There is one entry for each disk that is exceeding its normal utilization range, a condition indicated by a yellow or red bar in the Disk Utilization and Capacity area.
Displaying Disk Utilization for a Node
If an alert announcing the disk problem displays, click the Notification Alert area above the hierarchy tree. Otherwise: 1. Expand the cluster hierarchy tree to reveal the Disk icon in the node's sub tree. 2. Click the Disk icon to display utilization information in the data area.
Displaying Disk Utilization for all Nodes in a Cluster 1. Click the cluster in the cluster hierarchy tree to reveal cluster information, including links to aggregate data views. 2. Click the Disks link in the Aggregate Information section of the data area to display utilization data for all disks in the cluster.
Cluster Monitor -- Cluster Aggregate Disk Data Viewer
This aggregate display shows utilization data for all disks in a cluster. The display aggregates data for all nodes of the cluster onto one window, allowing you to see a cluster-level summary of data even though disks are monitored by a node-level Cluster Monitor Extension (CMX).
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Disk Utilization and Capacity Information
On the left, bar graphs show used disk space for each disk on each node, expressed as the percentage (0-100%) of total available space on the drive. A drive's total capacity displays following the percentage value to the right of each bar.
Problem Information
A list of problems and recommended actions displays on the right side of the data area, keyed to the related node and disk. There is one entry for each disk that is exceeding its normal utilization range, a condition indicated by a yellow or red bar in the Disk Utilization and Capacity area.
Viewing a Detailed Description of a Particular Problem
Scan the Problem Descriptions on the right side of the data area. Look first for the name of the node, then the disk identifier.
Node Environment Status
Compaq Insight Manager 7 monitors the node environment status reported by Compaq Management Agents and displays it as a node attribute in the Cluster Monitor. Node environment is monitored by the Node Environment Cluster Monitor Extension (CMX). The Node Environment extension is a node-level CMX, so the ENV icons are displayed in the Cluster Monitor tree view in the sub trees beneath monitored nodes.
For information on Node Environment CMX Settings, see: • “Node Environment Polling Rate” settings
NOTE: Only administrators can change the polling and threshold values.
Cluster Admin
The Cluster Admin extension is a cluster-level CMX that displays only if the Compaq Intelligent Cluster Administrator agent has been installed on at least one of the nodes of the managed cluster. The Compaq Intelligent Cluster Administrator is a Web-based cluster management tool that provides three major types of functionality: • Monitoring and managing an active cluster • Managing cluster history • Importing and exporting cluster configurations
The Cluster Admin CMX enables a user to link Compaq Intelligent Cluster Administrator directly on the primary node of the managed cluster. In this way, the Cluster Monitor provides a single point of control for all the clusters in an enterprise. For more information on Compaq Intelligent Cluster Administrator, go to the following website: www.compaq.com/solutions/enterprise/highavailability-clustermgmt.html
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The Cluster Admin icon displays in the Cluster Monitor tree view in the sub trees beneath monitored clusters but above the names of nodes belonging to each cluster. When the Cluster Admin CMX is chosen, the home page for Compaq Intelligent Cluster Administrator displays in the bottom portion of the Compaq Insight Manager 7 user interface. Compaq Insight Manager 7 notices can still be monitored while working within Compaq Intelligent Cluster Administrator.
Related Topic:
Device Information and Device Links
Monitoring MSCS Status
Compaq Insight Manager 7 monitors MSCS (Microsoft Clustering Service) status on each monitored cluster and displays it as a cluster attribute in the Cluster Monitor. MSCS status is monitored by the MSCS Status Cluster Monitor Extension (CMX). The MSCS Status extension is a cluster-level CMX, so the MSCS Status icons appear in the Cluster Monitor tree view in the sub trees beneath each monitored cluster and above the cluster nodes.
For information on the MSCS Status Display, see:
“MSCS Status Data”
For information on MSCS CMX Settings, see:
“MSCS Status Polling Rate”
NOTE: Only administrators can change the polling and threshold values.
MSCS Status Data
The MSCS (Microsoft Clustering Service) Status window summarizes cluster status as defined by Microsoft Cluster Service and lists the status and values of MSCS-defined cluster attributes.
Fields
Table 8-3: MSCS Table Fields
Cluster Name Description Name Name or alias for the cluster Condition Condition of the cluster: Normal, Minor, Major, Critical, or Unknown continued
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Table 8-3: MSCS Table Fields continued Cluster Name Description IP IP address of the cluster alias Quorum Resource that maintains essential cluster data and guarantees that all nodes have access to the most recent database changes Node Name Description Name Name or alias for the node Condition Condition of the node: Normal, Minor, Major, Critical, or Unknown IP The IP Address(es) associated with the node Note: No information will be displayed in the IP field of a particular node if a Compaq Insight Manager Agent version 4.22 or earlier is installed on that node in the cluster. Network Name Description Name Server cluster object that carries internal communication between nodes and provides client access to cluster resources Condition Condition of the network: Normal, Minor, Major, Critical, or Unknown Mask The subnet Mask associated with the network within the cluster State State of a particular network in the cluster: Down (not operational), Partitioned (operational, but two or more nodes on the network cannot communicate), Up (operational), or Unavailable (information is not available). Role Role the network name plays in the cluster: network name for the cluster, network name for computer systems in the cluster, or network name for groups in the cluster. Resources Name Description Name Physical or logical entity that is capable of being owned by a node, brought online and taken offline, moved between nodes, and managed as a server cluster object Condition Condition of the resource: Online, Offline, Major, Minor, Critical, or Unknown continued
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Table 8-3: MSCS Table Fields continued Resources Name Description IP IP address associated with a cluster resource State State of a particular resource in the cluster: Initializing, Online, Offline, Failed, Pending (resource is in the process of coming online or going offline), Online Pending (resource is in the process of coming online), Offline Pending (resource is in the process of going offline), or Unknown Group Collection of resources managed as a single server cluster object OwnerNode Node on which a resource resides Type Server cluster object used to categorize and manage resources that have similar characteristics Drive Disk or drive on which the resource resides Note: A group must have a network name and an IP address associated with it in order for you to access group resources. A group can be owned by any node in the cluster and can be moved by administrators for load balancing and other administrative purposes. When a failure takes place the entire group fails over, which prompts the cluster software to transfer all group resources and data to a different node in the cluster. The resources and data in a transferred (failed over) group are still accessible under the same network name and IP address, even after they have been moved to a different node.
Displaying MSCS Status for a Cluster
If an alert announcing the MSCS problem displays, click the alert. Otherwise: 1. Expand the cluster hierarchy tree to reveal the MSCS Status icon beneath the cluster of interest. 2. Click the MSCS Status icon to display status information in the data area.
Administering the Cluster Monitor
Cluster Monitor -- User Settings
Use this window to select the clusters that the Cluster Monitor displays to a particular user. This set of clusters is called the user's "cluster management scope" or simply "scope." By default, a user has no clusters in their scope until an administrator adds them.
NOTE: Only administrators can configure a user scope.
Compaq Insight Manager 7 is designed to show the service name in parentheses alongside the cluster name.
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Monitoring Clusters
Table 8-4: Configuration Fields and Buttons
Field/Button Function User Lists all defined Compaq Insight Manager 7 users (excluding Paging Recipients) from which you select a particular user. All Clusters Lists all clusters known to the Cluster Monitor. Viewable Clusters Lists all clusters that the selected user can see using the Cluster Monitor. Add > Click to add the cluster selected in the All Clusters list to the Viewable Clusters list. Add all >> Click to add all clusters from the All Clusters list to the Viewable Clusters list. < Remove Click to remove the cluster selected in the Viewable Clusters list. << Remove all Click to remove all clusters from the Viewable Clusters list. Apply Click to save the current user's scope configuration. If you change users without clicking Apply, changes to the current user's scope are ignored.
Accessing the User Configuration Window
NOTE: When using the keyboard to input an alphanumeric character or to highlight an option with the arrow keys in any drop-down box in the Cluster Monitor, you must press the Enter key to select the item.
If you are already viewing a Cluster Monitor Settings window, click User Settings in the left menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu to display a drop-down list. 3. Click User Settings in the drop-down list on left side of window to display the User configuration window in the data area.
Defining a User’s Scope 1. Select the user's name from the User drop-down list. If the name is not in the list, the user is not a Compaq Insight Manager 7 user. 2. To add a cluster to the selected user's scope, select the cluster from the All Clusters list, then, click Add>. Click Add All>> to add all clusters to the user's scope. You may also use one of the following alternate short-cuts: — Double-click the desired cluster if it is not already selected to add it to the Viewable Clusters list.
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Monitoring Clusters
— Click each cluster you want to add. Scroll to the end of the cluster names and double- click in the white space to add the cluster names to the Viewable Clusters list. 3. To remove a cluster from the user's scope, select the cluster from the Viewable Clusters list, then click Cluster Monitor -- Cluster Settings Use this window to enter problem reporting and administrative information for the clusters you manage. This information appears: • In the cluster monitor data area when you select the cluster from the hierarchy tree • In events generated about the cluster Compaq Insight Manager 7 is designed to show the service name in parenthesis alongside the cluster name. Cluster Information Fields Unless otherwise specified, values are optional and can be as many as 128 alphanumeric characters long. NOTE: Some fields allow you to change a value. If you change one of these values on this tab, the new values are recorded in the database. Table 8-5: Cluster Information Fields Field Function Cluster A drop-down list containing the names of all clusters known to the Cluster Monitor The remaining fields on the tab describe the cluster you select from this list. Cluster IP Address IP address of the selected cluster. This value cannot be modified Contact Person Name of the person to contact about problems with the cluster Contact Phone Number Phone number of the contact person Contact Pager Number Pager phone number of the contact person continued 8-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Table 8-5: Cluster Information Fields continued Field Function Contact E-Mail Address E-mail address of the contact person Dial In Modem Number Phone Number of a modem that provides remote access to the cluster Dial Out Modem Number Phone Number of the modem that the cluster dials to report problems Cluster Location Physical location of the cluster hardware (up to 255 alphanumeric characters) Applications List of applications running on the cluster (up to 1,000 alphanumeric characters) Comments Additional comments (up to 1,000 alphanumeric characters) Note: When using the keyboard to input an alphanumeric character or to highlight an option with the arrow keys in any drop-down box in the Cluster Monitor, you must press Enter to select the item. Buttons Table 8-6: Selected Cluster Button Button Function Apply Click to save the information for the selected cluster. If you select another cluster from the Cluster drop-down list or leave the cluster information window without clicking Apply, changes to the current cluster information are ignored. Displaying the Cluster Settings Window If you are already viewing a Cluster Monitor Settings window, select Cluster Settings from the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu at the left side of the window to display a drop- down list. 3. Click Cluster Settings in the drop-down list. IMPORTANT: Only one user can update CMX configuration at a time. If two users try to update the CMX configuration simultaneously, Compaq Insight Manager 7 may abort or hang. Entering Cluster Information 1. Select a cluster from the Cluster drop-down list. 2. Enter new or modify existing values. Compaq Insight Manager 7 Technical Reference Guide 8-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters 3. Click Apply. The changes are saved and the last saved date/time is updated to current date/time. If you are configuring multiple clusters, apply changes for each cluster before you select a new cluster from the Cluster list. Cluster Monitor -- Node Settings Use this window to enter problem reporting and administrative information for nodes. This information displays: • In the cluster monitor data area when you select the node from the hierarchy tree • In events generated about the node Compaq Insight Manager 7 is designed to show the service name in parenthesis alongside the cluster name. Fields Unless otherwise specified, field values are optional and can contain up to 128 alphanumeric characters. NOTE: Some fields allow you to change a value. If you change one of these values, the new value is recorded in the database. Table 8-7: Node Setting Fields Field Function Cluster Drop-down list containing the names of all clusters known to the Cluster Monitor Node Drop-down list containing the names of all nodes belonging to the cluster selected in the Cluster field Node IP Address IP address of the node This value cannot be modified from this tab. Customer Asset Tag Equipment identification number This value cannot be modified from this tab. Contact Person Name of the person to contact about problems with the node This value can be modified. Contact Phone Number Phone number of the contact Contact Pager Number Pager phone number of the contact Contact E-Mail Address E-mail address of the contact continued 8-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Table 8-7: Node Setting Fields continued Field Function Dial In Modem Number Phone number of a modem that provides remote access to the node. This value can be modified. Dial Out Modem Number Phone number of the modem that the node dials to report problems Node Location Physical location of the node hardware This value cannot be modified from this tab. Application List Names of applications running on the node (up to 1,000 alphanumeric characters) Comments Additional comments (up to 1,000 alphanumeric characters) Note: When using the keyboard to input an alphanumeric character or to highlight an option with the arrow keys in any drop-down box in the Cluster Monitor, you must press Enter to select the item. Buttons Table 8-8: Selected Node Button Button Function Apply Click to save the information for the selected node. If you fail to click Apply before selecting another node from the Node drop-down list or before leaving the window, changes to the displayed information are lost. Accessing the Node Information Entry Window If you are already viewing a Cluster Monitor Settings window, click Node Settings from the menu list to enter the Node Details in the data area. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu at the left side of the window to display a drop- down list. 3. Click the Node Settings option in the drop-down list to display the Node Settings window in the data area. Entering Node Information 1. Select the cluster name from the Cluster drop-down list. 2. Select a node from the Node drop-down list to display values already defined for the selected node in the information fields. 3. Enter new or modify existing node information. Compaq Insight Manager 7 Technical Reference Guide 8-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters 4. Click Apply. The changes are saved and the saved date/time is updated to the current date/time. If you are configuring multiple nodes, apply changes for each node before you select a new node from the Node drop-down list. Cluster CMX Settings Cluster Monitor -- Cluster Settings Use this window to set operational parameters for cluster-level extensions (Cluster Monitor Extensions, or CMXs). Use the Cluster drop-down list at the top of the window to select the clusters you want to change and the CMX drop-down list to select the CMX parameters you want to modify. NOTE: When using the keyboard to input an alphanumeric character or to highlight an option with the arrow keys in any drop-down box in the Cluster Monitor, you must press the Enter key to select the item. Compaq Insight Manager 7 is designed to show the service name in parentheses alongside the cluster name. For this version of the Cluster Monitor, the only choice a user has for selecting the cluster is ALL (MSCS). MSCS (Microsoft Cluster Service) Status has a single configurable parameter (see “MSCS Status Polling Rate”). Fields Table 8-9: Cluster Setting Fields Field Function Cluster Specifies the cluster to which the parameter changes apply. Some CMX settings are global (can be set only once for all clusters, not separately for individual clusters). Currently, your only option is to select ALL (MSCS) from the Cluster list. CMX Specifies the Cluster Monitor Extension you want to configure. Buttons Table 8-10: Cluster Setting Button Button Function Apply Click to apply parameter changes. 8-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Displaying the Cluster-Level Attributes Window If you are already viewing a Cluster Monitor Settings window, select Cluster CMX from the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu at the left side of the window to display a drop- down list. 3. Select Cluster CMX Settings in the drop-down list. IMPORTANT: Only one user can update CMX configuration at a time. If two users try to update the CMX configuration simultaneously, Compaq Insight Manager 7 may abort or hang. Setting Cluster-Level CMX Attributes 1. Select a cluster from the Cluster drop-down list. Some CMX parameters can only be applied to all clusters, and are only displayed if you select ALL (service name) in this list. Currently the only option is to select ALL (MSCS) to configure the MSCS clusters. 2. Select an extension from the CMX drop-down list. Radio buttons for the extension's configurable parameters are displayed on the left side of the frame. 3. Enter values in the fields. For help with the values, select the CMX attribute of interest from the links at the top of this window. 4. Click Apply. If all clusters listed have MSCS for the service name, like Foobar (MSCS), then you can select All (MSCS) from the CMX drop-down list. Cluster Monitor -- MSCS Data View MSCS Status Polling Rate The polling rate you enter on this window determines how often the MSCS extension (CMX) checks the MSCS status of monitored clusters. You can specify only one polling interval for all nodes in all clusters. You cannot specify different rates for different clusters, so the polling settings are displayed only when you select All in the Cluster drop-down list. MSCS Status is a cluster-level attribute, so you adjust the polling rate by configuring the cluster-level MSCS Status CMX. Displaying the Cluster-Level CMX Attributes Window NOTE: When using the keyboard to input an alphanumeric character or to highlight an option with the arrow keys in any drop-down box in the Cluster Monitor, you must press the Enter key to select the item. Compaq Insight Manager 7 Technical Reference Guide 8-27 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters If you are already viewing a Cluster Monitor Configuration window, click Cluster CMX in the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Click Cluster Monitor from the menu. 3. Click Cluster CMX. Setting the MSCS Status Polling Rate 1. Select All from the Cluster list. 2. Select MSCS Status from the CMX list. If MSCS Status in not in the list, be sure that you have selected All in both the Cluster list and Node list, and that you are on the Cluster CMX window, not the Node CMX window. 3. Enter a polling rate in the minutes and seconds fields. See “Polling Rate Considerations.” 4. Click Apply. Cluster Monitor -- Node CMX Settings Node CMX Settings Use the Node CMX Settings window to adjust the operational parameters for node-level Cluster Monitor Extensions (CMXs). This version of Compaq Insight Manager 7 includes these node-level CMXs and associated settings: • CPU (see “CPU Polling Rate” or “CPU Thresholds”) • Disk (see “Disk Polling Rate” or “Disk Thresholds for Clusters”) • ENV (see “Node Environment Polling Rate”) Displaying the Node-Level CMX Settings Window If you are already viewing a Cluster Monitor Settings window, just click Node CMX at the bottom of the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Click Cluster Monitor from the menu. 3. Select Node CMX Settings in the drop-down list. IMPORTANT: Only one user can update CMX configuration at a time. If two users try to update the CMX configuration simultaneously, Compaq Insight Manager 7 may abort or hang. 8-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Setting Node-Level CMX Attributes 1. Select a cluster from the Cluster drop-down list. Compaq Insight Manager 7 is designed to show the service name in parenthesis alongside the cluster name. 2. Click All to configure a CMX the same for all clusters. Some CMX attributes (disk polling rate, for example) can only be set once for all nodes in all clusters, and so require you to select all clusters; see the individual attribute descriptions (links at the top of this topic) for help with a particular CMX attribute. 3. Select a node from the Node drop-down list. Click All to configure a CMX the same for all nodes in the selected cluster. As in the case of clusters in Step 1, some CMX attributes can only be set once for all nodes, and so require you to select all clusters and nodes; see the individual attribute descriptions for a particular CMX (links at the top of this topic). 4. Select a CMX from the CMX drop-down list to display buttons for the CMX configurable parameters. 5. Select the radio button for the parameter you want to configure to display the settings for that parameter on the tab. 6. Enter settings in the fields. For help with specific fields, see the CMX-specific configuration links at the top of this window. 7. Click Apply to save your changes. CPU Thresholds The threshold values you enter on this window define the normal, minor, and major ranges for CPU utilization on the selected node. The thresholds are paired: the minor and major thresholds are each associated with a corresponding reset threshold. Utilization enters the major range when it equals or exceeds the major threshold value, and remains in the major range until it falls to or below the major reset value. The minor and minor reset thresholds behave similarly. You can specify different thresholds for each CPU in each node of a cluster. CPU utilization is a node-level attribute, so you adjust the thresholds by configuring the node-level CPU CMX. Displaying the Node-Level CMX Attributes Window If you are already viewing a Cluster Monitor configuration window, click Node CMX in the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu. 3. Click Node CMX. Compaq Insight Manager 7 Technical Reference Guide 8-29 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Setting Individual CPU Utilization Thresholds 1. Select a cluster from the Cluster list. 2. Select a node from the Node list. 3. Select CPU from the CMX list. 4. Enter threshold values next to a listed CPU. 5. Click Apply. 6. Repeat until all thresholds are set. Setting the Same Thresholds for all CPUs in a Node Either set them individually, as described in Setting Individual CPU Utilization Thresholds, or set the same thresholds for all nodes in the cluster, as described in “Setting the Same Thresholds for All CPUs in a Cluster.” Setting the Same Thresholds for All CPUs in a Cluster 1. Select a cluster from the Cluster list. 2. Select All from the Node list to display a single set of threshold fields. 3. Select CPU from the CMX list. 4. Enter threshold values. 5. Click Apply. Setting the Same Thresholds for All CPUs in All Clusters Set the thresholds for all nodes in a cluster, one cluster at a time, as described in “Setting the Same Thresholds for All CPUs in a Cluster.” CPU Polling Rate The CPU polling rate determines how often the CPU CMX checks CPU utilization as reported by Compaq Management Agents on monitored nodes. You can specify only one polling interval for all nodes in all clusters. You cannot specify different rates for different nodes, so the polling fields are displayed on the configuration window only when you select All in both the Cluster and Node drop-down lists. CPU utilization is a node-level attribute, so you adjust the polling rate by configuring the node-level CPU CMX. Displaying the Node-Level CMX Attributes Window If you are already viewing a Cluster Monitor Configuration window, click Node CMX in the menu. Otherwise: 8-30 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu. 3. Click Node CMX. Setting the CPU Polling Rate 1. Select All from the Cluster list. All is the default from the Node list. 2. Select CPU from the CMX list. If CPU is not in the list, be sure that you are on the Node CMX window, not the Cluster CMX window. 3. Select Polling. 4. Enter a polling rate in the minutes and seconds fields. See “Polling Rate Considerations”. If the polling rate is not displayed on the configuration window, check that you have selected All in both the Cluster and Node lists; if not, return to step 1. 5. Click Apply. Disk Thresholds for Clusters The threshold values you enter on the Disk Thresholds for Clusters window define the normal, minor, and major ranges for disk utilization monitored nodes. For each disk, there are four thresholds in pairs: the minor and major thresholds are each associated with a corresponding reset threshold. Utilization enters the major range when it equals or exceeds the major threshold value, and remains in the major range until it falls to or below the major reset value. The minor and minor reset thresholds behave similarly. You can specify different thresholds for each disk in each node of a cluster. Disk utilization is a node-level attribute, so you adjust the thresholds by configuring the node- level Disk CMX. Displaying the Node-Level CMX Attributes Window If you are already viewing a Cluster Monitor Configuration window, click Node CMX in the menu. Otherwise: 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu. 3. Click Node CMX. Compaq Insight Manager 7 Technical Reference Guide 8-31 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Setting Individual Disk Utilization Thresholds 1. Select a cluster from the Cluster list. 2. Select a node from the Node list. 3. Select Disk from the CMX list. 4. Enter threshold values next to a listed volume. 5. Click Apply. 6. Repeat until all thresholds are set. Setting the Same Thresholds for All Disks in a Node Either set them individually, as described in the “Setting Individual Disk Utilization Thresholds,” or set the same thresholds for all nodes in the cluster, as described in “Setting the Same Thresholds for All Disks in a Cluster.” Setting the Same Thresholds for All Disks in a Cluster 1. Select a cluster from the Cluster list. 2. Select All from the Node list to display a single set of threshold fields. 3. Select Disk from the CMX list. 4. Enter threshold values. 5. Click Apply. Setting the Same Thresholds for All Disks in All Clusters Set the thresholds for all nodes in a cluster, select all from the cluster list, as described in “Setting the Same Thresholds for All Disks in a Cluster.” Disk Polling Rate The disk polling rate determines how often the Disk CMX checks the free disk space as reported by Compaq Management Agents on monitored nodes. You can specify only one polling interval for all nodes in all clusters. You cannot specify different rates for different nodes or different clusters, so the polling fields are available only when you select All in Cluster drop-down lists. Free disk space is a node-level attribute, so you adjust the polling rate by configuring the node-level Disk CMX. Displaying the Node-Level CMX Attributes Window If you are already viewing a Cluster Monitor Configuration window, click Node CMX in the menu. Otherwise: 8-32 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters 1. Click Settings at the top of the window (visible only if you are a Compaq Insight Manager 7 administrator). 2. Select Cluster Monitor from the menu. 3. Click Node CMX. Setting the Disk Space Polling Rate 1. Select All from the Cluster list. 2. Select Disk from the CMX list. If Disk in not in the list, verify that you are on the Node CMX window, not the Cluster CMX window. 3. Select Polling. 4. Enter a polling rate in the minutes and seconds fields. See “Polling Rate Considerations.” If polling rate is not displayed on the configuration window, check that you have selected All in the Cluster lists; if not, return to step 1. 5. Click Apply. Node Environment Polling Rate The node environment polling rate determines how often the Node Environment extension (CMX) checks node status as reported by Compaq Management Agents running on the nodes. Node Environment is a node-level attribute, so you adjust the polling rate by configuring the node-level Node Environment CMX. The polling rate is a global attribute of the CMX, so you can specify only one polling interval for all nodes in all clusters, and the polling fields are displayed on the configuration window only when you select All in both the Cluster and Node drop-down lists. Displaying the Node-level CMX Attributes Window If you are already viewing a Cluster Monitor Configuration window, click Node CMX in the menu. Otherwise: 1. Click Settings at the top of the window. 2. Select the Cluster Monitor from the menu. 3. Click Node CMX. Compaq Insight Manager 7 Technical Reference Guide 8-33 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM Monitoring Clusters Setting the Node Environment Polling Rate 1. Select All from the Cluster list. All is the default from the Node list. 2. Select ENV from the CMX list. If ENV in not in the list, check that you selected All in both the Cluster and Node lists, and that you are on the Node CMX window, not the Cluster CMX window. 3. Enter a polling rate in the minutes and seconds fields. See “Polling Rate Considerations.” 4. Click Apply. Polling Rate Considerations The polling rate that you specify for a Cluster Monitor Extension (CMX) is not the only factor that determines how often the corresponding attribute information and Cluster Monitor status are updated. The Cluster Monitor obtains status information from Compaq Management Agents running on individual nodes. The agents poll the hardware for information based on the polling rate specified for the polling tasks. Typically this is not real time data from the agents. The Cluster Monitor, in turn, polls the agents at the interval you specify in the Cluster Monitor CMX configuration. Consideration must be given to network traffic. Polling is done for every CMX on every node for every monitored cluster. This is in addition to Compaq Insight Manager 7 polling every device for Data Collection, DMI and SNMP Status Polling, and Identification. Polling should be set to the longest interval that can be tolerated by the user for useful and timely information because of the increase in network traffic as managed devices, clusters, and nodes are added. 8-34 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 1:13 PM 9 Managing With Tasks About Management Tasks Management Tasks are procedures you set up to perform actions on devices or events. You can: • Use the standard tasks that Compaq Insight Manager 7 provides. • Modify the standard tasks to pinpoint only the information you need on particular devices, or about specific events. To select from a list of tasks, see “Creating and Editing Tasks.” • Create your own variation of a task. • Delete a task. • Stop an executed task. • Track task status. A task is associated with one query and one schedule. However, one query can contain numerous and varied criteria based on events or device characteristics. Before you create a task, examine the standard queries to see which ones meet your management needs. You can select from either standard queries or personal, user-defined queries when you create a task. Then you can modify the query or create new queries to associate with a task. Who Can Create a Task? Administrators and operators can create, edit, delete, or run any task in any category. Task Window Contents The Tasks window presents all the information associated with the task, including task type, associated query, current schedule, task owner, next scheduled run, and the last time the task was run. To view this information: • Click the expansion arrow next to the task to pull-down the task summary and keep the information visible. • Hold the cursor over the task name to view the information in a popup. Compaq Insight Manager 7 Technical Reference Guide 9-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks You can manage your environment using three task types: • Polling Tasks • Control Tasks • Notification Tasks Tracking Task Status Users of Tasks A user who initially creates the task is the editor and creator. The creator of the task never changes. The last user to edit a task becomes the executor of that task when it is run according to schedule. If a user manually executes a task, then the user is the executor of that task. The executor of a task is shown in the Event Details window for tasks that track status. Due to enhance security features. Status Log of Tasks Task Status is a log (event) that is created each time a task is run. The details of the task are determined by the type of task that is executed. NOTE: The only tasks that do not support Task Status are all Polling Tasks except for Application Launch, Paging, and Set Device Access Community Strings Task. Stopping an Executed Task NOTE: Only administrators and operators can stop an executed task. When a task is executed (either manually or according to a schedule) the Execute Now icon is changed to a Stop icon. When pressed, the Stop icon is grayed out and the status is updated to indicate the task is being stopped. The only tasks that can be stopped are periodically scheduled tasks, and manually executed tasks. Task Deletion You can delete a task by clicking on its Delete icon. If you delete a task while it is running, it acts as if the task were stopped then deleted. When the Delete icon is pressed, any logging events associated with the task will be removed. 9-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Polling Tasks Polling Tasks monitor devices, track status of devices, track the events occurring on devices, or precisely identify discovered devices. Some Polling Tasks run with the first Discovery to collect information on your network devices and run on a daily or hourly schedule for updating. You can rely on these tasks to start as scheduled. Other tasks are started manually. For more information about polling tasks, refer to “About Polling Tasks.” Control Tasks Control Tasks include tasks that set or remove disk thresholds, delete events periodically to clear the database, create community strings for device groups, launch applications, update software/firmware and group configuration. Refer to “About Control Tasks” for more information. Notification Tasks Notification Tasks notify you or others of device problems or events. You can be notified by an email, by being paged, or by launching an application that alerts you or others in some special way, such as an audible alarm. Refer to the topic “About Notification Tasks” for more information. Related Topic: About Task Scheduling Creating and Editing Tasks You can select from three task types, they are as follows: • Polling Tasks • Control Tasks • Notification Tasks. Refer to these topics for more information before you create a task: • “About Management Tasks” to help make a decision about the task type you need • “About Task Scheduling” for information about setting up task schedules and time templates • “Creating and Editing Device and Event Queries” in Chapter 5 of this guide for more information about creating queries Compaq Insight Manager 7 Technical Reference Guide 9-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating or Editing Any Task There are three ways to create a new task: • “Creating a New Task Through the Task Window” • “Creating a New Task Based on Devices Selected from the Device List” • “Creating a New Task Based on Query Results Shown in the Device List” Creating a New Task Through the Task Window 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. Select one of the following options: — To create a new task, click on the link New Task from a task menu bar and then complete the information to create the task. Refer to the task list below for details. — To edit a task, click the Edit icon and modify the information you wish to change. Creating a New Task Based on Devices Selected from the Device List NOTE: Cluster Monitor Queries can be used to define a task from the Tasks window only. The task system does not support cluster monitor scoping. Therefore, the scope that gets applied to the Query Results list after the query is run is a special scope. The clusters returned include the union of all viewable clusters for all users that were assigned in Cluster Monitor's User Settings. 1. From a Device Query Results window, highlight the row(s) for the devices you would like to create a task. Highlight rows by clicking on table cells that do not contain links. Press the Shift key + mouse click to select adjacent rows, or press the CTRL key + mouse click to select multiple non-adjacent rows. 2. Click Actions at the top of the Query Results window. A drop-down menu is displayed. Click, Create a Task From Currently Selected Devices. Use the submenus to select the type of task you wish to create. 3. Since all tasks rely on queries, you must create a query first. A new window is displayed. Enter a name for the query, and select the category in which to place this query. Click OK. 4. The Create/Edit Task window is displayed. Enter a name for the task. The newly created query will be automatically associated with this task, but you may change it. 5. Click Save, to save the task. 6. The Tasks window is displayed. At this point you can verify creation of the task or initiate its execution. Creating a New Task Based on Query Results Shown in the Device List 1. From the Query Results window click Actions. 2. Click, Create New Task Based on the Current Query. Use the submenus to indicate the type of task you wish to create. 9-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 3. The Create/Edit Task window is displayed. Enter a name for the task. The current query is automatically associated with this task, but you may change it. 4. Click Save. 5. The Tasks window is displayed. At this point you can verify the creation of the task or initiate its execution. There are sixteen unique task types. They are as follows: Table 9-1: Task Types Polling Tasks Control Tasks Notification Tasks Cluster Status Polling Group Configuration Pager Notification Cluster Device Identification Set Device Access community Email Notification string Software Version Status Delete Events Application Launch Polling Application Launch Update Software and Firmware SNMP Status Polling Remove all disk thresholds Device Identification Set all disk thresholds DMI Status Polling Application Launch Data Collection About Task Scheduling The Task Scheduler is a master scheduling tool for the scheduling of Polling, Control, and Notification Tasks. You can limit the times the task is run. For example: • Run a task based on device or event criteria or run a task based on time. • Specify the frequency of a task. • Run a task when the system is started in addition to the normal schedule. • Specify precise days or times of the week that the task is to be run. • Use time filter templates that are provided or create your own. NOTE: In the Frequency section of the Schedule Configuration dialog box, you have the option of selecting Minute(s), or Hourly. If you selected one of those options then the tasks first execution time will be five minutes after editing or creating the task, and then every scheduled time after that. Queries are associated with tasks. For each task you run, specify a Device or Event Query. Compaq Insight Manager 7 Technical Reference Guide 9-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Multiple Scheduling Options Schedule Configuration provides multiple options for specifying a schedule. The combination of options you select affects other options. For example, if you select Run Once, the task runs only at a specified time, so all other options are disabled. In the Query Driven Tasks section, you can select either option: • When New Devices or Events Meet the Query Criteria • When Devices or Events no Longer meet the Query Criteria Selecting either option enables you to select or create a time template. When either option is selected, you can enable Time Filter scheduling by selecting During the following times. There is also a checkbox that will allow a scheduled task to run when the Compaq Insight Manager 7 service is started in addition to the scheduled times. 9-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks In the Scheduled Tasks section, select one of the three options: • Now • Run Periodically • Run Once Selecting Now, disables all other options because the task runs as soon as it is created. Selecting Run Once, lets you specify the time the task is to execute in the Occurs at field. The selection Run Periodically, lets you specify times by the Frequency the task is to occur. The corresponding schedule is displayed next to the Frequency. They change with the Frequency. For example, Weekly displays the days of the week. Run Periodically also enables During the following times, which in turn enables Time Filters. During the following times is enabled only when you select an option from Query Driven Tasks or Run Periodically. The Time Filters are disabled if this is not selected. As a convenience, keep this option selected even when it is disabled. The Time Filters section lets you select or create a time template. It is enabled only if During the following times is selected and only if you have selected an option from the Query Driven Tasks section or Run Periodically. The drop-down list displays templates with various schedules. You can select one and edit it to include specific times and save it as a new template or create your own. You can delete your own templates, but you cannot delete the default templates that are provided. A second window is displayed so you can specify the times. To specify times for a template, drag the mouse across the time filter or click on individual times. Polling Tasks About Polling Tasks Polling Tasks track device status for devices in the associated queries. Device Status Polling needs to occur continuously in order to determine when devices go offline or performance degrades. Compaq Insight Manager 7, tracks device status using a pre-defined SNMP Status Polling Task and a pre-defined DMI Status Polling Task. You can customize Polling Tasks for specific devices to run at scheduled times. You can also create new Polling Tasks with different queries to match your specific requirements. Data Collection Tasks are included with other Polling Tasks. Data Collection finds more specific device information, such as asset data. You can configure the Polling Tasks to take place based on the receipt of an event. Event Polling Tasks are associated with Event Queries. For example, you might set up a Data Collection Task to collect information about a device when a Discovery Event has been received. When a Polling Task is set up to run as the result of an Event Query, the Polling Task is applied to all devices generating events that match the given Event Query. Compaq Insight Manager 7 Technical Reference Guide 9-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks NOTE: It is not advisable to schedule a task based on an Event Query periodically. The task would run on the device for each event in the associated query. Compaq Insight Manager 7 administrators and operators can create, edit, and delete tasks. Users do not have access to tasks. CAUTION: Do not delete default tasks without replacing them with a substitute task that achieves a similar result. For example, if you remove a Status Polling Task, devices continue to be discovered, but status on them is not updated. If you remove the Cluster Identification Task, you would no longer discover new clusters correctly. Compaq Insight Manager 7 provides the following default Polling Tasks: • “Cluster Status Polling” • “Daily Cluster Identification” • “Daily Device Identification” • “DMI Status Polling” • “Initial Cluster Identification” • “Initial Data Collection” • “Initial DMI Status Polling” • “Initial Software Version Status Polling” • “SNMP Status Polling for Non Servers” • “SNMP Status Polling for Servers” • “Software Version Status Polling” Cluster Status Polling Use the Cluster Status Polling Task in conjunction with Cluster/Node CMX settings for Cluster Monitor thresholds. The Cluster Status Polling Task runs the associated query (Devices by Type – All Clusters) every five minutes by default and sends the resulting device list to all the Cluster Monitor Extensions (CMX). The CMX uses the device list (containing a list of all known clusters) when polling. Depending on the CMX function, the CMX could be polling a particular cluster or one of its nodes to see if something is reachable or if thresholds for CPU and Disk have been exceeded. Daily Cluster Identification Use Daily Cluster Identification to identify clusters and retrieve information about cluster devices. This task runs once a day by default. This information is stored in the database. 9-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Daily Device Identification Use the Device Identification Task to identify information about devices like networking devices. This task runs once a day by default. This information is stored in the database. The following information is identified: • Type of management protocol on the device (HTTP, SNMP, DMI) • Determines Single Login and Secure Task Execution (STE) support on a managed device • Type of device (server, client, switch, router, and so on) • Product Name of the device • Compaq Web Agents running on the device • Web-based software running on the device, i.e. Printer management software • Device associations with management processors, i.e. a device and it’s Compaq Remote Insight Board • Wake-on-LAN information DMI Status Polling Use DMI Status Polling Tasks to collect status information for DMI devices. This task is set to run once every 24 hours at noon by default. The status information is displayed on the status bar at the top frame of the window. Initial Cluster Identification This task is set to run every time a new server is discovered. Use this task to identify clusters and retrieve information about cluster devices. Initial Data Collection Use an Initial Data Collection Task to collect static information from a number of devices that has DMI or SNMP running, for example: serial numbers and model numbers. This task is set to run by default when a new device is discovered. For more information of data collected refer to “Database Tables” in Chapter 16 of this guide. Initial DMI Status Polling This task is set by default to run every time a new device is discovered. This task collects status information for DMI devices. Initial Software Version Status Polling This task is set to run each time a new server is discovered by default. Use this task to determine software version update status. Compaq Insight Manager 7 Technical Reference Guide 9-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks SNMP Status Polling for Non Servers Use SNMP Status Polling for Non-Servers Task to collect status information for SNMP devices that are not of a server, cluster or management processor type. This task is configured to poll once per hour by default and does not send status change events. SNMP Status Polling for Servers Use an SNMP Status Polling for Servers Task, to collect status information for SNMP devices of type Server, Cluster, or Management Processor. This task is configured to poll every five minutes by default and will send status change events where you can set up a Notification Task based on the event. Software Version Status Polling Use a Software Version Status Polling Task to determine software version update status. This task is set to run every seven days, on Wednesday at Midnight, by default. You can edit the task and run it at any time. This task: • Retrieves software and firmware inventory from systems. • Determines the software and firmware update status. • Sorts versions in the database. Related Topic: About Polling Tasks Examples of Polling Tasks Creating Data Collection Tasks Data Collection is a Polling Task. Data Collection is used to collect data from devices and stores it. The first Data Collection is performed by the Initial Data Collection Task. You can customize subsequent Data Collection. For example, you can create a Data Collection Task that runs once a day to collect information about all devices. Alternatively, you can associate the Data Collection Task to specific devices and run the task with different schedules. Data Collection allows you select between the Single Instance of current information, asset data or a Historical perspective. You can use the Historical perspective for trend and usage analysis. The Single Instance of information is useful for a network snapshot at a certain time. Only administrators and operators can create, execute, edit, or delete tasks. NOTE: The Initial Data Collection Task runs whenever a new device is discovered. You will not need to create this task unless it was deleted. 9-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks CAUTION: Do not delete the Initial Data Collection Task without replacing it with a substitute task that achieves a similar result. For example, removing the Initial Data Collection Task removes the ability for Compaq Insight Manager 7 to show items available for query, such as processor type, Operating System information or memory size. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select Data Collection. The Create/Edit Task window is displayed. 4. Select from the following items: — Data Collection Protocols: Select one or both from DMI and SNMP — Data Collection mode: Select either Historical Data Collection or Single Instance Data Collection (snapshot). 5. On the Create/Edit Task window, enter the name of the task. Do not use underscores in category, query or task names. 6. In the List of Queries group, select the query to associate with this task. 7. In the Select Queries and Schedule, specify when to run this task. Select from the following options: (For scheduling information, refer to “About Task Scheduling”) a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, also enable Time Filtering. Select During the following times. b. If you have selected an option from Scheduled Tasks, select the Frequency. Now runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you selected. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 8. Click OK 9. Click Save. The task is displayed in the list of Polling Tasks. You can see more detailed examples of Data Collection Tasks. Refer to “Data Collection for Historical or Single Instance Data Collection” in Chapter 10 of this guide. The example of historical data collection also provides an example SQL query that deletes historical data from the database. Compaq Insight Manager 7 Technical Reference Guide 9-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Related Topic: Data Collection Reports Creating a Cluster Status Polling Task Use the Cluster Status Polling Task in conjunction with Cluster/Node CMX settings for Cluster Monitor Thresholds. The Cluster Status Polling Task runs the associated query (Devices by Type – All Clusters) every five minutes by default and sends the resulting device list to all the Cluster Monitor Extensions (CMX). The CMX uses the device list (containing a list of all known clusters) when polling. Depending on the CMX function, the CMX could be polling a particular cluster or one of its nodes to see if something is reachable or if thresholds for CPU and Disk have been exceeded. NOTE: The Cluster Status Polling Task is set to run every 5 minutes by default. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select Cluster Status Polling. The Create/Edit Task window is displayed. 4. Enter a name for the task. 5. In the List of Queries group, select the All Cluster query to be associated with this task. 6. In the Select Queries and Schedule group, specify when to run this task. For scheduling information, refer to “About Task Scheduling.” 7. Click OK. 8. When you are returned to the Create/Edit Task window, click Save, to complete task configuration. The new task is added to the list of Polling Tasks. Related Topics: Node CMX Settings Window Cluster CMX Settings Window Creating an SNMP Status Polling Task NOTE: The default tasks are SNMP Status Polling Task for Servers and Non-Servers. The task runs every 5 minutes for servers and every hour for non-servers. The following example describes how to set up a task to poll devices using SNMP on a daily schedule. Devices that are SNMP-compliant; send messages, or SNMP traps, to Compaq Insight Manager 7 regarding activity on the device. SNMP finds most of the information you want to know about a device. Not using SNMP Status Polling could result in insufficient information about the device. 9-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks • First, select an existing suitable query or you can also create a query that interrogates specific devices. SNMP is generally installed on servers. However, on other devices, you may need to install and start the service. Refer to the product documentation to learn more about using SNMP on a specific device. Refer to “Creating and Editing Device and Event Queries” in Chapter 5 of this guide, to customize the query. • Then, create the task, using one of these queries, or others, as criteria and specifying the schedule. • Finally, execute the task out-of-schedule for immediate information. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select SNMP Status Polling. The Create/Edit Task window is displayed. 4. In the Send Status Change Events dialog box. Decide if you want to enable or disable the sending of status change events for this task. Sending these events allows Compaq Insight Manager 7 to track device status changes within its own log and in turn, these events can be used to take other actions, then, click Next. 5. Enter a name for the task that adequately describes the effect of the task, for example, Current Status-Test Lab. 6. In the section, List of Queries, select the desired query. You can also create a device query that contains the devices in the test lab. Scroll the list to view all the queries. 7. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration dialog box is displayed. 8. Select the schedule option of your choice. (For scheduling information, refer to “About Task Scheduling.”) Then, click OK. 9. It is suggested to run Status Polling Tasks with Also run when system is started, enabled so that Compaq Insight Manager 7 has the most recent data when the service is restarted. 10. When you are returned to the Create/Edit Task window, click Save, to complete the task configuration. The new task is added to the list of Polling Tasks. To by pass the scheduled run, click Execute Now. The progress of the task and results are displayed next to the task, Creating a DMI Status Polling Task The following example describes how to set up a task to obtain device status information using DMI at times when the business group is least likely to be affected by polling activity, such as the pre-dawn hours or weekends. NOTE: The systems may be powered off during this period, thus it is possible to get many critical devices in this case. Compaq Insight Manager 7 Technical Reference Guide 9-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks NOTE: Two instances of this task are created by default when Compaq Insight Manager 7 is installed. DMI Status Polling that runs once every 24 hours, at noon, and Initial DMI Status Polling, that runs whenever a new device is discovered. You will only need to create this task if the defaults are deleted or if you require more frequent polling intervals on certain devices. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select DMI Status Polling. The Create/Edit Task window is displayed. 4. The Send Status Change Events box is displayed. Select the check-box if you would like to enable the sending of these events. Otherwise, leave it blank and click Next. Sending status change events allow for logging status changes in the Compaq Insight Manager 7 event log. 5. Enter a name for the task that adequately describes the effect of the task, for example, Daily DMI Device Status Polling. 6. In the section List of Queries, select the query Status Polling Query in the System Default Queries/System Functions directories, or your device queries that contain the devices used by the product management group. Scroll the list to view all the queries. It is suggested to use Device Queries for Polling Tasks. 7. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration dialog box is displayed. 8. Click Run Periodically. 9. In the Frequency section, click Daily. 10. Select During the Following times, in the Time Filters section select 12:00AM. 11. Click OK. 12. When you are returned to the Create/Edit Task window, click Save to complete task configuration. The new task is added to the list of Polling Tasks. 13. To view the results, click Device Queries and click the query name that is associated with this task. The device status is shown as the first column in the display. 9-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating a Device Identification Task The following example describes how to set up a task that identifies newly discovered devices and network devices like routers, hubs, and switches and set the task to run whenever a new device joins the network. • First, use the standard All Networking Devices query or create a query that interrogates the network for devices. Refer to “Creating and Editing Device and Event Queries” in Chapter 5 of this guide, to customize the query. Include in the query events on network devices that occur on devices in the Devices by Type group, such as routers, switches, remote access devices, or repeaters. • Then, create the task, using the query as criteria and specifying the schedule. Identifying Newly Discovered Networking Devices 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Task menu bar, click Create a New Polling Task and click Device Identification. The Create/Edit Task window is displayed. 4. Enter a name for the task. Use a descriptive name, such as Find New Routers. 5. In the section List of Queries, select All Networking Devices, or your own query. Scroll the list to view all the queries. 6. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration dialog box is displayed. 7. Click When new devices or events meet the query criteria or select a schedule of your choice. For more schedule information, refer to “About Task Scheduling.” 8. Click OK. 9. When you are returned to the Create/Edit Tasks window, click Save to complete the task configuration. The new task is added to the list of Polling Tasks. Click Execute Now to run the task immediately. The progress of the task and results are displayed next to the task. Creating a Cluster Identification Task The following example describes how to set up a task that identifies cluster devices on a weekly basis. NOTE: Two instances of this task are created by default when Compaq Insight Manager 7 is installed. Daily Cluster Identification runs on a daily basis, Initial Cluster Identification runs every time a new cluster is identified. You would only need to create this task if it was deleted. • First, use the standard Devices by Type - All Clusters query or create a query that interrogates specific cluster devices. Refer to “Creating and Editing Device and Event Queries” in Chapter 5 of this guide to customize the query. • Then, create the task, using the query as criteria and specifying the schedule. Compaq Insight Manager 7 Technical Reference Guide 9-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks • Finally, execute the task out-of-schedule for immediate information. NOTE: To identify new clusters you must include non-cluster devices. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the menu bar, click Create a New Polling Task and select Cluster Identification Task. The Create/Edit Task window is displayed. 4. Enter a name for the task that adequately describes the effect of the task, for example, Help Desk Clusters-Weekly Scan. 5. In the section List of Queries, select All Clusters or your own query. Scroll the list to view all the queries. 6. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration dialog box is displayed. 7. Click Run periodically. Then, select Weekly in the Frequency group. For more scheduling information, refer to “About Task Scheduling.” 8. In the Weekly group, select the day. In the Occurs at field, enter the time of day. 9. Click OK. 10. When you are returned to the Create/Edit Task window, click Save, to complete task configuration. The new task is added to the list of Polling Tasks. Click Execute Now to run the task immediately. The progress of the task and results are displayed next to the task. Creating a Software Version Status Polling Task The following example describes how to set up a Software Version Status Polling Task that will determine whether managed systems have software that is out of date. NOTE: Two instances of this task are created by default when Compaq Insight Manager 7 is installed; one runs on a weekly basis, and the other runs whenever a new server device is discovered. You will only need to create these tasks if they were deleted. • First, use the standard All Servers query. • Then, create the task using the query as criteria and specifying the schedule. • Finally, execute the task out-of-schedule for immediate information. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 9-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 3. On the Polling Tasks menu bar, click Create New Polling Task. From the drop-down menu that is displayed, select Software Version Status Polling. 4. From the Configuration panel that is displayed, select the desired Compaq Version Control Repository Manager. IMPORTANT: If the Compaq Version Control Repository Manager software has not been installed a managed system error box will appear instead of the Configuration panel. The box will direct the user to install the Compaq Version Control Repository Manager software. If the Compaq Version Control Repository Manager software is already installed, make sure that Compaq Insight Manager 7 is trusted by that system. The user must have access to a repository. This means a trust relationship must be established, and the currently logged in user must have access to a repository. For more information on Trust Relationships see “Setting up Trust Relationships” in Chapter 12 of this guide. 5. Click Next. 6. The Create/Edit Task window is displayed. Enter a name for the task that adequately describes the effect of the task. 7. In the section List of Queries, select the default query All Servers. 8. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration window is displayed. 9. Click Run Periodically and select a schedule of your choice. NOTE: It is advisable to only run this task once a week or when new devices meet the query criteria, because of the network resources that it will use. 10. Click OK. 11. When you are returned to the Create/Edit Task window, click Save to complete Task Configuration. The new task is added to the list of Polling Tasks. To run the task immediately, click the link Execute Now. The progress of the task and results are displayed next to the task. To view the Task Log, click the View Task Log icon. Control Tasks About Control Tasks You can create Control Tasks to perform monitoring operations in Compaq Insight Manager 7. For example, you can setup an Event Control Task to delete older events at a regular scheduled interval. NOTE: Only administrators and operators can create, edit, or delete tasks. Compaq Insight Manager 7 provides the following Control Tasks: Compaq Insight Manager 7 Technical Reference Guide 9-17 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks • Group Configuration Task: Use this task to view and edit a source devices' configuration. Replicates configuration information from one server to multiple servers. The following items are group configurable: — Compaq Subsystem Status Information • SNMP Agent — Agent Properties Contact Location Service • SNMP Security — Authentication Trap Send Trap Accepted Hosts Accept Specific Hosts — Accepted Community Names and Rights Public • SNMP Trap Community Names and Destination Hosts — Public Destination Hosts • Management Agents — Compaq Management Agents Properties Data Collection Interval in seconds Server Role Remote Reboot SNMP Sets Restart Agents — Compaq Version Control Agent • Compaq Version Control Agent Configuration Settings — Version Control Repository Manager Version Control Repository Manager Machine Name Login Account Name for the Version Control Repository Manager 9-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Login Password for the Version Control Repository Manager Reference Support Paq • Set Device Access Community String: Use this task to change the access community strings Compaq Insight Manager 7 uses to communicate. • Delete Events: Use this task to delete events based on a set of criteria. For example, you might create a Delete Old Events task that deletes all events that are more than six weeks old. • Update Software and Firmware Task: Use this task to remotely install software updates. • Remove All Disk Thresholds: Use this task to remove all disk thresholds for devices in an associated query. • Set Disk Thresholds: Use this task to set disk thresholds for devices in an associated query. • Application Launch: Use this task to launch an application on the Compaq Insight Manager 7 management server for every device in the query results. Next to Group Configuration and Software Update Tasks, you will see an extra icon called View Task Log. By clicking this icon, you will see the Task Results Log for all of the times the task was ran. NOTE: When executing a Group Configuration Task or a Software Update Task against a Cluster Device, target the physical device directly and not the virtual device. Related Topics: Creating a Set Disk Threshold Task Creating a Remove All Disk Thresholds Task Creating a Delete Events Control Task Examples of Control Tasks Creating a Delete Events Control Task Delete Events is one of the Control Tasks you can perform in Compaq Insight Manager 7. Use this task to delete events based on a set of criteria. For example, you might create a task called Delete Old Events that deletes all events that are more than six weeks old. You cannot delete Discovered Device events. NOTE: Only administrators will be able to delete Security Events. Operators will be able to delete all other events. Compaq Insight Manager 7 Technical Reference Guide 9-19 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating the Task You can create an event query to use with this task, specifying event characteristics, or you can use existing queries that contain the events you want to delete. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Control Tasks menu bar, click New Control Task and select Delete Events. The Create/Edit Task screen is displayed. 4. Enter the name for this task. Do not use the following characters: <, >, ", &, ', _, #, +, |, \, /, ; ,or %. 5. In the List of Queries, select the query to associate with this task. If you created queries, you can select them from the list. 6. In the Selected Query and Schedule group, set up scheduling for this task. a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query-driven option, you can also enable the Time Filtering option. Click During the following times. b. If you have selected an option from Scheduled Tasks, select the Frequency. Now, runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you selected d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 7. Click OK to close the scheduler. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 8. Click Save. This task is displayed in the Defined Control Tasks section. To bypass the schedule run, click Execute Now. The progress of the task and results are displayed next to the task. You can see a more detailed example of this task in the topic “Creating a Task That Deletes All Cleared Server Events.” Related Topics: About Task Scheduling Creating a Set Disk Threshold Task Creating a Remove All Disk Thresholds Task 9-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating a Group Configuration Task Group Configuration is one of the tasks in Compaq Insight Manager 7 that operates using Secure Task Execution (STE). During task setup you can view and edit the source device's configuration. This configuration can then be copied to a target set or a group of devices. This can be useful for copying existing configurations from a source device to multiple destinations. The destinations are determined by the selected query. Creating the Task You must create a query to use with this task, if no query has been created that meets the desired criteria. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Control Tasks menu bar, click Create New Control Tasks. Select Group Configuration from the drop-down list. 4. Select the source device from the list of devices provided, then click Next. NOTE: You must have the appropriate trust relationship between the source device and the target devices in order to view a device’s configuration data. For more information see “Setting up Trust Relationships” in Chapter 12 of this guide. 5. After selecting the device, the full configurations are displayed without any parameters checked. Select the desired settings as needed. You may select each parameter individually, or if you check the top parameter on the tree all parameters will be selected. At least one must be selected to continue. For a list of items that are group configurable, see “About Control Tasks.” To change the configuration of the selected device the user may: — Change the settings permanently on the source device by choosing the Edit link to go to the Devices' Configuration window, (from the new browser window that is displayed) change the settings on the device in that window and click Apply. — Switch back to the original task configuration browser window and click the refresh link to show the changed values in the Create/Edit Task window. 6. The user may select the check box at the top of the Create/Edit Task window to bring a system out of low power mode before attempting configuration. You have the following options: — Click Save Template, then, enter a name to be associated with the current selections. When the selections are saved as a template it can be used again with other source devices. A template does not save values, just the selected settings. — Click Load Template, to load previously saved set of selections. 7. Click Next. 8. Enter a name for the task and select a query to be associated with the task. Click Save to save the task, or click Cancel to cancel the creation of the new task. Compaq Insight Manager 7 Technical Reference Guide 9-21 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks NOTE: If you had edited a configuration on a device and clicked Apply, those changes will remain on that device. After clicking Save, the task now appears in the list of Control Tasks. NOTE: Deleting a task does not delete the template. You may want to re-use the template at a later time. Related Topics: Creating an SNMP Group Configuration Control Task Secure Task Execution Creating an SNMP Group Configuration Control Task Group Configuration is a Compaq Insight Manager 7 task feature that allows for a particular configuration (set of parameters) from a single device to be copied to one or more target devices. Selection of the target devices is done through the Query mechanism. Several items that are currently available for Group Configuration are Compaq Version Control Agent Settings and SNMP Settings. NOTE: You will need the Compaq Management Agents for Windows Version 5.30 or later to utilize the Group Configuration feature. This is available on the following website: www.compaq.com/manage As a simple example for SNMP Settings, you may want to configure a group of Windows NT servers to have the same Contact Person parameter value. The Group Configuration feature allows you to remotely configure the desired group of servers quickly and easily. Basic Steps for Setting up a Group Configuration Task • Select the device that will serve as the source of configuration parameter values. • Modify (EDIT) the parameters on the source device to meet desired requirements (optional.) • Select the desired parameters to be copied to target devices. • Select (create Query) the devices to be targeted for configuration. • Schedule a time for the Group Configuration Task to be run. There are two different navigation methods that may be used to access Group Configuration from within Compaq Insight Manager 7. 9-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Method 1 This method provides a complete wizard-like process for creating a Group Configuration Task that includes all the basic steps previously mentioned. 1. From the toolbar, click Devices. 2. From the menu, select Tasks. The Tasks window is displayed. 3. On the Control Tasks category bar, click Create a New Control Task. From the drop- down menu, select Group Configuration. The Create/Edit Task window is displayed. NOTE: A list of configurable devices will appear in the list. A configurable device is a device that supports the Group Configuration feature and work in concert with Compaq Insight Manager 7. Support most likely includes the installation of special configurable agents onto selected devices. 4. Select the device to be used as the source device and click Next. IMPORTANT: You must have administrative privileges on the source device to be able to retrieve the configuration information. Ensure that a trust relationship exists between the Compaq Insight Manager 7 server and the source device. For additional information about configuring trust relationships, see “Setting up Trust Relationships” in Chapter 12 of this guide. There may be more than one configurable item displayed on the screen. See “About Control Tasks” for a list of configurable items. For example, the configuration parameter values for both the Compaq Version Control Agent Settings and SNMP Settings may be displayed. You will be required to select only those parameters you wish to use for the Group Configuration 5. Select the parameters to include in the Group Configuration Task. Click the folder icons to expand or contract the various configuration parameters and then select the desired check boxes for those parameters to include in the configuration. You have the option to change any of the parameter values that are displayed by clicking Edit for the associated configurable entity. Clicking Edit will take you to the appropriate configuration window of the currently selected source device. You will be able to change the desired parameter. Click Apply. The Create/Edit Task window is re-displayed. Click Refresh. You should then see the updated configuration data for the parameter that you just changed. NOTE: When selecting parameters, if a previously saved template is available for the parameters you wish to select, you may select Load Template instead of clicking Edit, then, select the desired template. After the template loads, you should see the appropriate parameters checked. 6. You now have the option to save the current selections for future use. Click Save Template. This is an optional step. 7. Click Next. A screen displayed allowing: — Enter a name for the Group Configuration Task. — Select either an existing query, or create a new query that will serve to provide a desired group of targeted devices for the task. — Setup a scheduled time for the task to run. 8. In the Task Name field, enter a name for the task. Compaq Insight Manager 7 Technical Reference Guide 9-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 9. Select the devices you wish to target for Group Configuration. From the List of Queries section, you may either select an existing query or you may create a new query. IMPORTANT: You must have administrative privileges on the target device to be able to send the configuration information. Ensure that a trust relationship exists between the Compaq Insight Manager 7 server and the target device. For additional information about configuring trust relationships correctly, see “Setting up Trust Relationships” in Chapter 12 of this guide. 10. In the Selected Query and Schedule section, click Schedule to schedule a time for the task to run. 11. Click Save to create and save the new Group Configuration Task. Method 2 This method provides a convenient short-cut process for creating a Group Configuration Task. It allows for you to first view a set of target devices to include in the Group Configuration and then create the task based on the currently viewed query. For this example, we will assume a start point where some particular query is being viewed on the Queries Results window. 1. From the menu bar, click Actions. 2. From the drop-down menu, select Create task based on the current query. 3. From the next drop-down menu, select Control. 4. From the next drop-down menu, select Group Configuration. 5. From here, start with step 4 in Method 1. Server Role Setting the Server Role Server Role is a text field on the Compaq Management Agents that is gathered by the Compaq Insight Manager 7 Data Collection Task. The Server role can be set from the Compaq Management Agents Home page. 1. Under Configuration, click SNMP Configuration Task. 2. Under SNMP Configuration, click Management Agents. The Management Agents Configuration page is displayed. 3. In the Server Role field, enter text to describe the device or role of this device. 4. Click Apply. You can also set the Server Role text on multiple devices by creating a Group Configuration Task in Compaq Insight Manager 7. For more information, see “Creating an SNMP Group Configuration Control Task.” 9-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Related Topic: Selecting Query Criteria The Remote Wakeup Feature Remote WakeUp is a feature that is used by Compaq Insight Manager 7 to bring a system, that is either in ACPI Standby mode, or powered off, to full power. A device can be remotely powered up if it has a Wake-On-LAN (WOL) enabled NIC in it or if it has Advanced Configuration Power Interface (ACPI) support in the operating system. To remotely wake up a system, that has a WOL enabled NIC, you must configure and send a Magic Packet to it. NOTE: At this time Microsoft Windows 2000 is the only operating system that supports ACPI. What is Magic Packet Technology™ Magic Packet is an industrial standard specification of a special Ethernet packet frame, containing a specific data pattern that can be readily deciphered by a corresponding Ethernet NIC receiving it. If the device does not contain a Magic Packet-aware NIC, then the arriving Magic Packet is simply not be processed to effect the Remote WakeUp. The MAC address and the IP address of the target device are the key ingredients of the Magic Packet. NOTE: Remotely awaking a device by sending it a Magic Packet is also referred to as Wake-On-LAN (WOL). Why is it necessary for Compaq Insight Manager 7 to remotely wake up a device? Compaq Insight Manager 7 uses this feature to remotely wake up a device if: • It is targeted for Software Update or Group Configuration Tasks; and • It is either in ACPI Standby, Hibernation modes, or is powered off. Do I need to do anything to remotely wake up a system? You should not have to do anything special to wake up a device in order to successfully execute the Software Update Task or the Group Configuration Task. However, you will need to make sure that the WOL feature is enabled on the device. To enable the WOL feature on your system you will need to do the following: 1. Make sure that your system has a WOL compatible NIC's, such as: — Compaq NC3123 Fast Ethernet NIC PCI 10/100 Wake-on-LAN — Compaq NC3163 Fast Ethernet NIC PCI 10/100 Wake-on-LAN 2. Reboot the system. 3. Press the F10 key to access the System Configuration Utility. Compaq Insight Manager 7 Technical Reference Guide 9-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 4. Press the Ctrl+A keys simultaneously at the beginning of this utility to activate the Advanced features. 5. At the Advanced features, click Configure Hardware then enable the Wake-on-LAN feature. In order for Compaq Insight Manager 7 to send a Magic Packet to a particular device, you will need to discover that device to gather all necessary information for the database. Discovery identification collects the IP address and the MAC address. Compaq Insight Manager 7 discovers and identifies devices on your network and maintains a database of that information. Discovery is the process of finding and identifying a device at a specific address on the network (IP or IPX) and collecting information about that device. Compaq Insight Manager 7 discovers and identifies devices on your network and maintains a database of the information. You can run a discovery at any time from the Automatic Discovery window and set your own schedule. NOTE: Only devices that have an IP address can be awakened with Magic Packet. If the Remote WakeUp is an important feature in your organization Compaq recommends that you do not use DHCP- assigned IP addresses. A DHCP-assigned IP address can be assigned dynamically to another system if it has been powered off for a period of time. If this happens, the Magic Packet will have no affect, since MAC addresses of a system will not correspond to the IP address of a device. NOTE: The magic packet is sent directly to the targeted system, it does not broadcast the wakeup message. For more information on Server NIC's supporting WOL feature visit the following URL address below: www5.compaq.com/products/servers/networking/NC3123/index.html Creating a Set Disk Threshold Task Set Disk Thresholds is one of the tasks you can perform in Compaq Insight Manager 7. Use this task to set a disk threshold for devices in an associated query. This threshold is set on all disk volumes on the target device. Guidelines for Setting Thresholds • When you save the thresholds, disabled thresholds are deleted. A critical threshold can never go above 99%, or lower than a warning threshold plus 3%. Therefore, if the warning threshold is 85%, the valid range for the critical threshold is 88% to 99%. • A critical threshold must drop below the reset value before the threshold is rearmed. This prevents the threshold from being sent multiple times if the variable fluctuates near the threshold value. 9-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks • The warning threshold should be less than the critical threshold. A warning threshold must drop below the reset value before the warning threshold is rearmed. This prevents the threshold from being sent multiple times if the variable fluctuates near the threshold value. The minimum difference between the value and the reset value must be greater than or equal to 2%. • When you save the thresholds, disabled thresholds are deleted. A warning threshold can never be higher than the critical threshold minus 3%. For example, if the critical threshold is 95%, the valid range for the warning threshold is 6% to 92%. • The Interval value is the polling interval that determines how often the agents check if the current values exceed the threshold. • Set the threshold and reset values with the value indicator. The actual value changes as you drag the indicator along the slider. Creating the Task You can create a query to use with this task, specifying device or event characteristics, or use existing queries. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Tasks menu bar, click New Control Task and select Set Disk Thresholds. The Create/Edit Task window is displayed. 4. Set the Critical Threshold: Click and drag the Threshold Value indicator to the new value. Then, click and drag the Reset Value indicator to the new reset value. 5. Set the Warning Threshold: Click and drag the threshold value indicator to the new value. 6. Enter the Interval Value in seconds. This value must be greater than 5 seconds. 7. Click Next. 8. Enter the name for this task. Do not use the following characters: <, >, ", &, ', _, #, +, |, \, /, ; or %. 9. In the List of Queries, select the query to associate with this task. If you created queries, you can select them from the list. 10. In the Selected Query and Schedule section, set up scheduling for this task. Select from the following options. (For scheduling details, refer to “About Task Scheduling.”) a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, also enable the Time Filtering option. Click During the following times. Compaq Insight Manager 7 Technical Reference Guide 9-27 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks b. If you have selected an option from Scheduled Tasks, select the Frequency. Now, runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you selected. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 11. Click OK to close the scheduler. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel 12. Click Save. This task is displayed in the Control Tasks section. Related Topics: Creating a Delete Events Control Task Creating a Remove All Disk Thresholds Task Creating a Set Disk Threshold Task Creating a Remove All Disk Thresholds Task Remove All the Disk Thresholds is one of the Control Tasks you can perform in Compaq Insight Manager 7. Use this task to remove disk thresholds for devices in an associated query. This task only removes disk thresholds that were set by Compaq Insight Manager 7 or by browsing directly to the web agent. Any thresholds set by Compaq Insight Manager (WIN32), including disk thresholds, are not removed by this task. Creating the Task You can create a query to use with this task, specifying device or event characteristics, or use existing queries that contain the devices on which you want to remove disk thresholds. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Control Tasks menu bar, click the link New Control Task and select Remove All Disk Thresholds. 4. Enter the name for this task. Do not use the following characters: <, >, ", &, ', _, #, +, |, \, /, ; or %. 5. From the List of Queries, select the query to associate with this task. The query should contain the devices on which you want to remove disk thresholds. If you created queries, you can select them from the list. 6. In the Selected Query and Schedule group, set up scheduling for this task. Select from the following options (For scheduling details, refer to “About Task Scheduling”): 9-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, you can also enable the Time Filtering option. Click During the following times. b. If you have selected an option from Scheduled Tasks, select the Frequency. Now, runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you select. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 7. Click OK. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 8. You are returned to the Create/Edit Task window. Click Save, to complete the task configuration. This task is displayed in the Control Tasks section. You can see a more detailed example of this task in the topic “Creating A Task to Remove All Disk Thresholds” in Chapter 14 of this guide. Related Topics: Creating a Set Disk Threshold Task Creating a Delete Events Control Task Creating a Set Device Access Community Strings Task Set Device Access Community Strings is a Control Task that you can perform in Compaq Insight Manager 7. Creating the Task This task will only change the SNMP access settings that Compaq Insight Manager 7 uses to communicate to devices with. It will not change the community settings on the actual device. You can specify a Monitor Community String to enable access for reading device information on member of the group and a Control Community String to enable access for changing device information. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On Control Tasks menu bar, click Create New Control Task. 4. From the drop-down menu, select Set Device Access community strings. The Create/Edit Task window is displayed. 5. In the Community Strings Configuration group, enter the SNMP information, as follows: Compaq Insight Manager 7 Technical Reference Guide 9-29 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks — Enter the Monitor Community string and the Control Community string. — Enter the network timeout and the number of retries. 6. Click Next. The Create/Edit Task window is displayed. 7. In the Task Name group, enter a task name. Do not use the following characters in category, query, or task names: <, >, ", &, ', _, #, +, |, \, /, ; or %. 8. In the List of Queries, select the query to associate with this task. If you created queries, you can select them from the list. 9. In the Selected Query and Schedule group, set up scheduling for this task. Select from the following options (For scheduling details, refer to “About Task Scheduling”): a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, also enable the Time Filtering option. Click During the following times. b. If you have selected an option from Scheduled Tasks, select the Frequency. Now runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you select. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 10. Click OK. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 11. Click Save, to complete the task configuration. This task now appears in the Defined Control Tasks section. Related Topics: Creating a Set Disk Threshold Task Creating a Delete Events Control Task Creating a Task to Remove All Disk Thresholds Example of Creating a Device Group Community String Creating an Update Software and Firmware Task Software Update is one of the tasks in Compaq Insight Manager 7 that operates using Secure Task Execution (STE). Use this task to remotely install software, firmware and software updates. CAUTION: Do not attempt to execute this task unless you have read the Web-Based Software Maintenance User Guide thoroughly. 9-30 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks CAUTION: In order for the Update Software and Firmware Task to execute properly the Compaq Version Control Agents must be installed on each target device, configured for a repository, and the agents must trust Compaq Insight Manager 7. The user must have the appropriate authentication. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Control Tasks menu bar, click Create New Control Tasks from the drop-down menu that is displayed. Select Update Software and Firmware. 4. From the Configuration panel that is displayed, select the desired Compaq Version Control Repository. IMPORTANT: If the Compaq Version Control Repository Manager software has not been installed on a managed system error box will appear instead of the Configuration panel. The box will direct the user to install the Compaq Version Control Repository Manager software. If the Compaq Version Control Repository Manager software is already installed, make sure that Compaq Insight Manager 7 is trusted by that system. The user must have access to a repository. This means a trust relationship must be established, and the currently logged in user must have access to a repository. For more information on Trust Relationships see “Setting up Trust Relationships” in Chapter 12 of this guide. 5. From the Configuration panel locate the Master List. This list displays all of the Software/Firmware available in the selected repository. After selecting the desired Software/Firmware, the selections are added to the list at the bottom. NOTE: Items are installed in the order listed. You may select Move Up or Move Down to change the position of the current selected items. 6. Click Next. 7. The Software/Firmware Update Task Settings dialog box is displayed. Adjust other task settings as needed such as disabling reboots or waking the device before sending update commands. 8. The Create/Edit Task window is displayed. Enter a name for the task that adequately describes the effect of the task. 9. In the section List Of Queries, select All Servers, or you can create your own query. 10. Click the Schedule link in the Selected Query and Schedule section of the window. The Schedule Configuration window is displayed. 11. Click the schedule option Run Once and select a schedule of your choice. 12. Click OK. 13. When you are returned to the Create/Edit Task window, click Save to complete Task Configuration. The new task is added to the list of Control Tasks. To run the task immediately, click Execute Now. The progress of the task and results are displayed next to the task. Compaq Insight Manager 7 Technical Reference Guide 9-31 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks To view the Task Log, click the View Task Log icon. Related Topic: Secure Task Execution Creating a Task That Deletes All Cleared Server Events The following example describes how to create a task to delete all cleared server events from the Compaq Insight Manager 7 database. This is a useful task to include in your management portfolio because deleting cleared events on a regular basis empties the database of unnecessary entries and improves system performance. The following task has three segments: • First, create an event query that contains the events you want to delete. • Create a task that deletes all cleared server events. • Execute the task. Creating the Query The query in this example looks for servers whose events in an Event Query Result were changed by the administrator from Not Cleared to Cleared. 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Event. The Event Queries window is displayed. 3. From the Personal Queries category bar, click New. 4. In the Create Category group, enter a category name such as Delete Event Queries. 5. Click Return to Queries to return to the Event Queries window. The newly created Delete Event Queries category is displayed in the Personal Queries section. 6. Click New from the Delete Event Queries category. The Create/Edit Query window opens. 7. Enter All Cleared Server Events as the query name. 8. From the list of in the Query Criteria Section, select Event(s) by cleared status. 9. From the Query Description section select Status to configure the event status query criteria. 10. In the Criteria Configuration box, select Cleared as the status type, and click OK to complete this query criteria definition. 11. Return to the Query Criteria section and click Device(s) of type. 12. Click Type from the Query Description section to configure the device type query criteria. 13. Select Server as the device type and click OK to complete this query criteria definition. 9-32 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 14. Click Save, to complete the query definition. The newly created All Cleared Server Events is added as a query in the Personal Queries section under the Delete Event Queries category. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Control Tasks menu bar, click Create a New Control Task and select Delete Events. 4. Enter Delete All Cleared Server Events for the task name 5. The List of Queries section displays all queries that an administrator can select. Select the All Cleared Server Events query. This is the query you created in the first set of procedures. 6. Click Schedule from the Selected Query and Schedule section to define the task execution schedule. 7. On the Schedule Configuration window, click Now. There are other scheduling options, but this example describes how to execute the task immediately. 8. Click OK. 9. When you are returned to the Create/Edit Tasks window, click Save, to complete task configuration. The task is added to the list of Control Tasks. Executing the Task Before you run the task to remove cleared events, change the events from Not Cleared to Cleared. 1. From the toolbar click Devices. 2. From the menu, select Queries, then click Event. The Event Queries window is displayed. 3. Select the default All Events query from the Public Queries section. 4. Highlight several events for Server devices. Press the Shift key + mouse click to select adjacent events or press the Control key + mouse click to select multiple, non-adjacent events. 5. Click Clear Events on the Events list. The status of the highlighted events changes from Not Cleared to Cleared. 6. From the menu, click Tasks. The Tasks window is displayed. 7. From the Control Tasks group, find the task Delete All Cleared Server Events and click Execute Now. Notice the progress of the task on the window. 8. From the menu, click Event Queries and select the default All Events query. The cleared server events have been removed from the database and from the Query Results list. Compaq Insight Manager 7 Technical Reference Guide 9-33 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Notification Tasks About Notification Tasks You can create Event Notification Tasks to notify you when things change on your network or to launch applications. For example, you can associate an Email Notification Task with the Important Uncleared Events Query. When an important event is received by Compaq Insight Manager 7, you are notified by email. You can also be notified of device status changes. For example, to create a task that sends an email when a device goes to the critical state, create a query named Device went Critical with the following criteria: • Events of Type = Device Status Change (under the System category) • Events of Severity = Critical. Then create an email task and select the new query Device went Critical, and set a schedule of When new devices or events meet the query criteria. After this, you will receive an email when Compaq Insight Manager 7 can no longer communicate with a device. You can also execute tasks on a schedule that you define. In most cases, an Event Query (not a Device Query) should be used to obtain the desired detailed results. Only administrators and operators can create, edit, delete or run tasks. Your Options for Notification Tasks Select from the following task types: • Paging Notification: Use this type of task to send a page on a pager. The paging recipient receives one page per event per query. See “Creating a Paging Notification Task” for more information. • Email Notification: Use this type of task to send notifications through email. The recipient receives one email per device per query. A recipient can also receive one email per event per query, even if multiple events occur at the same device. Configure email settings in Compaq Insight Manager 7 to send email notifications. See “Creating an Email Notification Task” for more information. • Application Launch: Use this type of task to launch an application on the server that is running Compaq Insight Manager 7. This application must be able to execute in the security context provided to Compaq Insight Manager 7 (the default is LocalSystem.) The application is launched only on the server running Compaq Insight Manager 7. Application Launch Tasks can be disables based on the access of the user executing the task as described in Tracking Users section. 9-34 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Accessing Notification Tasks 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Notification Tasks menu bar, click New Notification Task and select the task type from the drop-down menu. 4. Follow the prompts for the task. Defined Notification Tasks As Notification Tasks are created, they are added to the list below the Notification Tasks menu bar. You can select a task from this list to edit or delete the task, or execute the task now, which runs the task immediately. Related Topics: Creating an Application Launch Task Creating an Email Notification Task Creating a Paging Notification Task Tracking Task Status Examples of Notification Tasks Creating a Certificate Expiration Notice Query and Task The Compaq Insight Manager 7 Server Certificate will expire 10 years after it is created, or if you imported the Compaq Insight Manager 7 Server Certificate, the certificate will expire whenever the imported certificate expiration date is reached. You can create an Email Notification Task to inform you in advance of the certificate expiration. First, create a query to associate with the task. Creating the Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Event. The Event Queries window is displayed. 3. From the Systems Functions category bar, click New. 4. On the Create/Edit Query window, enter the query name Certificate Expiration. 5. In the Query Criteria Selection group, under the Inclusion tab, select Events of Type. 6. In the Query Description field, click Type, to open the list of Events by Type. 7. Scroll through the list to System. Compaq Insight Manager 7 Technical Reference Guide 9-35 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 8. Double-click on the System folder icon. From the list that is displayed, select Certificate Expires Soon, then click OK. 9. Click Save. 10. On the Event Queries window, click the link Certificate Expiration to see results. Creating the Task The server certificate event will be sent out starting at 30 days before the certificate expiration date, then more often as the time gets closer to the expiration date. The server certificate event will also change the device status, from minor to major, over the 30-day period. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Notification Tasks menu bar, click New Notification Task and select Email Notification. 4. The Email Configuration window is displayed. In the To field, enter the list of email addresses that should receive a notification before the Server Certificate is to expire. 5. In the CC, field enter any email addresses that should receive a copy of the email. 6. In the Subject field, enter a note such as The Server Certificate will expire soon. Click Next. 7. In the Task Name field, type Certificate Expiration. 8. Under List of Queries, select the query to associate with this task. Scroll down to the category in which the query was created, and select Certificate Expiration. 9. Under Selected Queries and Schedules, select When new devices or events meet the query criteria. 10. Click Save to create the task. You are returned to the Tasks window. Related Topics: Create Server Certificate About Event Queries Creating and Deleting Query Categories Creating and Editing Device and Event Queries 9-36 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating an Email Notification Task for Critical Devices The following instructions will set up an Email Notification Task to be run when a discovered device goes to a critical status. • Set up the Email Routing information. • Create a task and query to send email when a device goes critical. • Execute the task by putting a device in a critical state. Configuring Compaq Insight Manager 7 to Send Email 1. Log in to Compaq Insight Manager 7 using an administrator account. 2. From the toolbar, click Settings. 3. From the menu, select Server then, click Email. The Compaq Insight Manager 7 Configuration window is displayed. — At Email SMTP Host, enter the name of the outgoing SMTP mail server. — At Management Server Email Address, enter the account name. Select any valid Email address. This email address will appear in the From field of emails that are sent from Compaq Insight Manager 7. The user name may be a server name, not a person. 4. Click Apply to save settings, or click Reset to return to default settings. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Notification Tasks category bar, click New Notification Task, and select Email Notification. 4. The Email Configuration window is displayed. In the To field enter the list of email addresses that should receive a notification when a device goes to Critical status. 5. In the CC field enter any email address that should receive a copy of the email. 6. In the Subject enter a note such as The following device has a Critical status. Please investigate. 7. In the Message Format field select the format: — Standard—A text email message will be sent to the recipients. This is the default message format. — Pager—An email message formatted with the same information and format as a pager message will be sent to the recipients. — HTML—An email message that looks like the HTML Event Details window will be sent to the recipients. 8. Click Next. 9. In the Task Name field, enter a name for the task. Compaq Insight Manager 7 Technical Reference Guide 9-37 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 10. In the List of Queries section, select a query to be associated with the task, for example, an Event Query that has the Device Status Change Event Type and Severity level of Critical selected. If the desired query is not listed you can create a new query by clicking New Query. Information already entered will be lost. 11. In the Selected Queries and Schedule section, select the schedule for the task. 12. Click Save, to save the task. Related Topic: Creating an Email Notification Task Creating an Email Notification Task Email notification is one of the Notification Tasks in Compaq Insight Manager 7. Use this type of task to send notifications through email. If two users are adding, editing, or deleting a task simultaneously, the first user has Save and Save As enabled, but the second user only has Save As enabled. The second user must save their changes to a new task or cancel their changes. Before you can send email from the console, set up email on the server that is running Compaq Insight Manager 7 to receive email notifications. NOTE: If you send emails to pagers, be sure to select the message format for pager. Creating the Task You can create an Event Query to use with this task, specifying event characteristics, or use existing queries that contain the events you want to delete. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. On the Notification Tasks menu bar, click Create New Notification Task and select the Email Notification to open the Create/Edit Task window. 4. In the Email Configuration dialog box, enter information into the fields as described in Table 9-2: 9-38 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Table 9-2: Email Configuration Box To: The email address(s) of the recipients of the notification. Separate multiple email addresses by a comma. CC: The email address(s) of additional recipients of the email notification Subject: The message to appear in the email subject line. Message Format: Standard—A text Email message will be sent to the recipients. This is the default message format. Pager —An email message formatted with the same information and format as a pager message will be sent to the recipients. HTML—An email that looks like the HTML event details window will be sent to the recipients. 5. Click Next. 6. In the Task Name field, enter the task name. Do not use the following characters for task names: <, >, ", &, ', _, #, +, |, \, /, ; or %. 7. From the List of Queries group, select the event query to associate with this task. The query can be a generic query or a user-defined query. 8. In the Selected Query and Schedule group section, set up scheduling for this task. a. Select When New Devices or Events Meet the Query Criteria. For more information refer to “About Task Scheduling.” NOTE: A query-driven task is the usual way to configure a Notification Task. b. Click OK to close the Schedule Configuration. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 9. On the Create/Edit Task window, click Save. This task is displayed in the list of Notification Tasks. To view the Task Log, click the View Task Log icon. You can see a more detailed email notification task in the topic “Creating an Email Notification Task.” Related Topic: Creating an Application Launch Task Compaq Insight Manager 7 Technical Reference Guide 9-39 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Example of Creating an Application Launch Task The following example describes how to set up an Application Launch Task that runs based on the results of a query. IMPORTANT: This example is simplified to illustrate the basic concepts of application launching and should not be used as a working example. You must be familiar with the environment variables and programming requirements for your operating system and for the application you want to invoke from the Application Launch Task. This example creates a task that produces an audible signal when a default Critical Status Device Query indicates critical status. NOTE: Execution of Application Launch Tasks can be disabled in the Application Launch Configuration window. Creating the Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Notification Tasks menu bar, click Create a New Notification Task. Select Application Launch from the drop-down list. The Create/Edit Task window is displayed. 4. Enter the path and name of an application such as c:\sounds\siren.exe. 5. In the Parameter(s) field, enter a file name such as c:\siren.avi. 6. Define the variables that are passed to the application in the Environment Variable group. 7. Click Next. 8. On the Create/Edit Task window, enter a name for the task at the top of the window. 9. In the section List of Queries, select the default query Critical Devices under category Device by Status. 10. Click Schedule in the Selected Query and Schedule section of the screen. 11. Click When new devices or events meet the query criteria, and click OK. 12. Click Save, to complete task configuration. You will be returned to the Tasks window. The task runs when the event occurs on the specified devices. 13. To view the Task Log, click the View Task Log icon beside the task. Related Topics: Creating an Application Launch Task Environment Variables for Application Launch Task Application Launch Access 9-40 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks Creating a Paging Notification Task You can create a Paging Task to notify administrators and operators of events. You can associate the Paging Task with Device or Event Queries. The window goes to a specified user. Before you create the Paging Task, do the following: NOTE: If you send emails to pagers, be sure to select the message format for pager. • Set up users in User Accounts, so you can quickly select paging recipients. Paging recipients are identified in the user list (with the letter P). Paging recipients do not need to be logged in to receive a page. Users who are not configured as paging recipients cannot receive a page and efforts to send a page will fail. Pages to users who are not authorized to be paged, or who are deleted from the user list are ignored. Be sure the recipient remains on the user list. • Know the details of the settings for the recipient's paging phone number and Personal Identification Number (PIN). Unless the closing # is part of the PIN, do not include it. Check your pager documentation. • Select a brief, meaningful name for the task because the name appears in the pager display. Default names are not useful. In addition, some pagers display only 80 characters, so, plan the name for the display. • Check with your paging service vendor that the paging service is TAPI-compliant. Pages are sent to recipients in the order they appear in the list. Put the most critical personnel at the top of the recipient list. Pages sent and received appear in the paging logs. Each page notification is recorded in a separate log file identified by the time and date of the page. Creating the Task 1. From the toolbar, click Devices. 2. From the menu click Tasks. The Tasks window is displayed. 3. From the Notification Tasks menu bar, click Create a New Notification Task. 4. Select Pager Notification from the drop-down list. The Create/Edit Task window is displayed. 5. Specify a user from the following options: — Select a user: Click a name in the All Users list. — Add a new user: Click Add New User, and complete the user information. Click Add, to confirm the new user and return to the previous window. — Edit a selected user: Select a user from the All Users list and click Edit. Modify the information and click Update. Then, click Return. 6. Select users from the All Users list and click Add. Alternatively, select users from the Users to be Paged list and click Remove. To further modify the lists, select a user and click Up or Down to change the user's position in the list. 7. Click Refresh to view changes. Then, click Next. Compaq Insight Manager 7 Technical Reference Guide 9-41 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM Managing With Tasks 8. On the Create/Edit Task window, enter a name for this task. Select the shortest, most meaningful name for the task so the page message makes sense. For example, Lab Server Disk Space is more meaningful than Pager Notification1, which is the default name for the first pager task that is created. 9. In the List of Queries, select the query to associate with this task. If you created queries, you can select them from the list. NOTE: In most cases, an Event Query should be used to obtain the desired detailed results. 10. In the Selected Query and Schedule group, set up scheduling for this task. Select from the following options (For scheduling details, refer to “About Task Scheduling”): a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query driven option, also enable the Time Filtering option. Click During the following times. b. If you have selected an option from Scheduled Tasks, select the Frequency. Now, runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. You may also run the task when the system is started by checking the box Also run when the system is started. c. For any schedule option, enter the Frequency for the selection. Scheduling options change with the frequency you selected. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. Click OK, to close the scheduler. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 11. Click Save to save the task. This task is displayed in the Notification Tasks category. Related Topics: Configuring a Modem for Paging Notification Checking Paging Status 9-42 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/28/02 2:35 PM 10 Tools That Extend Management Device Type Manager The Device Type Manager (DTM) is a utility that enables you to modify the default behavior of discovery and identification. Objects classified as Unknown or as categories visible when using DTM can be discovered and identified precisely as you want. IMPORTANT: For most Compaq devices, the Device Type and product name cannot be modified. Outside of this, the identification is based on specific combination of Object Identifiers (OIDs), (variables), for SNMP, or in the device Management Information Files (MIFs) for DMI. Only users with administrator access can use Device Type Manager. Administrators who use it should be proficient in SNMP and DMI and the specifications that describe these protocols. Compaq Insight Manager 7 discovers and identifies the device and applies the new information when an Unknown device matches a rule set that you specify. The rule set contains one or more rules that are compared with responses from a target device. When the rule set meets the comparison rule specification, the device is added to that group. Device Type Manager also runs from the command line. Use the command line version for automated procedures. You can access online help for the command line version by running the command DTMgr at the prompt using the following command: c:> DTMgr -? CAUTION: Device Type Manager must have sole access to the Compaq Insight Manager 7 database to which you are making changes. When you are updating rules in DTM, Compaq recommends that you use DTM rather than an SQL-based tool. Use DTM from either Compaq Insight Manager 7 or the command line utility. If you are running Compaq Insight Manager 7 at the same time that you are using the command line, you may impact a Management Information Base (MIB) browsing in SNMP Explorer, viewing events, and Automatic Discovery and identification. For more information about using DTM from Compaq Insight Manager 7 or from the command line, refer to the document Compaq Insight Manager XE V2.0 Device Type Manager Utility (175758-001). Compaq Insight Manager 7 Technical Reference Guide 10-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Why Add to or Modify the Device Identification? • You might have none Compaq devices on your network that are not included in the Compaq Insight Manager 7 database, that you want identified by a unique product name based on location or use. • You have devices of a known type that you want to identify in another way. For example, you have laptops that you might want to classify on some other basis. Options for Creating a Device Category Devices are identified and classified using specific rules and are assigned a corresponding Device Type and a Product Name. For SNMP devices, DTM uses the System OID and MIB variable OIDs and their values and the data type. The new device information is compared with the existing rule set. The question, included in the rule set, is "Does the response value match, start with, contain, or end with the expected value?" The criteria can also be a match to any value. For DMI devices, DTM uses requests consisting of one to three DMI elements. The elements are attribute and value pairs. For a device to be classified in this category, the returned response values must match those expected values in the rule, in a manner defined by the corresponding match compare rules of Match, Starts With, Contains, Ends With, and Any Value. Because a device can match more than one rule set in more than one management protocol, SNMP rule sets are applied first. If identification is made, the process is complete. If the device does not match any SNMP rule set, identification then applies DMI rule sets. The URL launch window is a device link on the Device Summary window in the Device Links box. The window link is displayed with other device links for the device if it is unique. You can specify a program to run in the browser or a URL address that opens an HTML window. For example, enter: http://support.networkingcompany.com/model123 New device types are displayed in query results after a full Discovery runs and identifies the device as one that matches the rule set that you created specifically for the device. The new device is also added to the device query type criteria list. You can modify and delete device categories when the devices in your network change. Modifying the Identification Categories of a Device 1. From the toolbar, click Tools. 2. From the menu, select Device Type Mgr. The Device Type Manager window is displayed 3. In the Device Category Information dialog box, select a Device Type to filter the product names that are associated with the device type. You can optionally select a Product Name if you plan to create a new name using it as a template (within the restrictions of identification of Compaq devices). 10-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 4. Click New (SNMP)… or New (DMI)… to create a device identification rule based on SNMP or DMI identification rules, or click Edit to modify an existing identification rule. Selecting the specific management protocol displays the Add window for the protocol you selected. Messages from Device Type Manager Any of the following messages can display in the command line and possibly the GUI, when you are using Device Type Manager. Below each message is the suggested action: • No name was specified. Select a name for the product type. • No rule set was specified. Specify variables or elements for identification. • The Product Name is not unique. Try another name. • The IP address is invalid. Check the IP address on your network and ping to see if it responds. • The URL is invalid. The URL does not exist. Check that you spelled the URL correctly. • No comparison rule was specified. Select an option from the Compare Rule field. • No protocol was selected. Select either DMI or SNMP for the Device Type. • The Device Type was successful, unsuccessful, or was cancelled. Review the Device Type entries and the network configuration if the change was unsuccessful. • A Product Name was not supplied. Please define a Product Name before retrying. Specify a Product Name. • A URL was not supplied. Please define a URL before retrying. Enter a URL before clicking the Launch. • Element 1 must be specified before Element 2. Compaq Insight Manager 7 Technical Reference Guide 10-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management A DMI rule can contain up to 3 DMI elements. Element 1 must be specified before Element 2 can be specified, and Element 2 must be specified before Element 3 can be specified. • Element 1 must be specified before Element 2 or Element 3. A DMI rule can contain up to 3 DMI elements. Element 1 must be specified before Element 2 can be specified, and Element 2 must be specified before Element 3 can be specified. • Element 1 and 2 must be specified before Element 3. A DMI rule can contain up to 3 DMI elements. Element 1 must be specified before Element 2 can be specified, and Element 2 must be specified before Element 3 can be specified. • Element Value 1 cannot exceed 128 characters. The maximum length of a DMI Element value in a DMI rule cannot exceed 128 characters. • Element Value 2 cannot exceed 128 characters. The maximum length of a DMI Element value in a DMI rule cannot exceed 128 characters. • Element Value 3 cannot exceed 128 characters. The maximum length of a DMI Element value in a DMI rule cannot exceed 128 characters. • Object Identifier cannot exceed 150 characters. The maximum length of an SNMP OID in an SNMP rule cannot exceed 150 characters. • Please select a Product Model. A Product Model must be selected in the drop-down list before attempting to edit or delete a rule. • Please specify SNMP community. An SNMP Community String should be specified before querying a device through SNMP. • Priority must be a positive integer value. Rule priorities must be positive integers. • Product Name cannot exceed 128 characters. The maximum length of a Product Name cannot exceed 128 characters. 10-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • Product Name contains an illegal character. Product Names can contain letters, numerals, and spaces. • Rule set contains one or more elements with identical criteria. Two or more DMI elements, values, and compare rules in this rule set are identical. DMI rule cannot contain identical sets of compare rules. • Rule set must contain at least one element. You attempted to create a DMI rule without specifying any criteria (element, value, compare rule). • Specify Element before specifying value. A DMI Element must be specified before entering a corresponding value. • System Object Identifier cannot exceed 150 characters. The maximum length of a System Object Identifier cannot exceed 150 characters. • System Object Identifier is required. A System Object Identifier is required to create an SNMP rule. • The Add command has been cancelled. The database has not been changed. You clicked on the Cancel button. The rule is not being created. • The IP address must be supplied. An IP address is required to complete this operation. • The IP address supplied is invalid. The IP Address was not in a valid format. • The Object Identifier format is not valid. The SNMP object identifier format is not valid. • The System Object Identifier format is not valid. The SNMP object identifier format is not valid. • The browser failed to display this URL for some unknown reason. Please try this URL directly in a browser before retrying here. There was an error in the URL you were trying to launch. Compaq Insight Manager 7 Technical Reference Guide 10-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • URL cannot exceed 128 characters. The maximum length of a URL cannot exceed 128 characters. • Unable to create new rule. Product Model already exists. The product model that you specified already exists. • Unable to create new rule. Rule already exists. There is already a DTM rule with the criteria specified. • Value specified without specifying Element. A DMI Element must be specified before entering a corresponding value. Adding New SNMP Categories A new device category consists of a rule set, device type, and product name. The rule includes a system object identifier and perhaps an arbitrary MIB object identifier and corresponding value. The rule set and product name must be unique for each new device category. In addition, the community string of the interrogating device must match the community string of the target device. The community string default is public. IMPORTANT: The identification of most Compaq devices that use SNMP agents cannot be modified. The identification is determined by the value of the Compaq MIB variable cpqHoMibStatusArray. The return value for the cpqHoMibStatusArray is then parsed to check the value of the third octet, which contains information as to whether the device is a Compaq server. If the device is not a server, the Device Type is set to Desktop and the processing stops. If the device is a server, then it is also checked to see if it is a Cluster. If the cluster check returns true, the Device Type is set to Cluster. If the cluster check returns false, the device will be set to server. Finally, identification checks to see if a device has a management processor, such as a Remote Insight Board (RIB). Identification looks to see if the associated MIB is installed using the data previously obtained with the cpqHoMibStatusArray request. If the device does support the MIB, then identification makes one additional query for the cpqsm2CtrlAgentLocation. If the return value is 2 or 3 (EISA or PCI,) the device type is set to Management Processor. If these tests fail, alternative identification by the user can occur. If the Compaq MIB is installed but identification fails, identification then checks the DTM accessible rules. Things You Should Know About SNMP Identification All devices have an SNMP identification number, called a system object identifier, or sysOID. In addition, devices supply information about themselves. The expected values for the device variables are described in files called MIBs. These values are enumerated using an industry-standard structure. MIBs are provided by vendors for their devices and must be registered with Compaq Insight Manager 7 to be accessible and usable from DTM. Compaq pre-registers all Compaq MIBs and many third-party MIBs. You can register the remaining MIBs using SNMP Extensions, if you have the related devices on your network. 10-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management If you examine a MIB you will find modules, or groups, of variables. Some variables have multiple values. Each of these values has an object identifier as well. You can use the variable OIDs to determine which device you have and its current behavior by matching the retrieved OID variable value to the expected OID variable value registered with Compaq Insight Manager 7. Creating a New Device Type 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed 3. If you wish to use an existing device category as the starting point for creating a new device category: in the Device Category Information box, select a device type from the Device Type list that most closely matches the devices to be categorized and/or in the Product Name list. The Product Name list displays all devices that are associated with the device type. Then select the Device Type of the category you wish to use as a starting point. 4. Click New (SNMP) to start an entirely new (SNMP) category. 5. In the Add New SNMP Category box, complete the device information: — Select a Device Type for the new category. — Define a new, unique Product Name for the category you are creating. — Enter the System Object Identifier directly, or click Get to retrieve it from the target device. To help in determining the System Object Identifier and the MIB Variable OID and Object Value, click Get. Get allows you to probe a target machine that you want included in the new category. — Click Get, enter the community string (if other than the default public), enter the target machine IP address, and click Get Value. If the returned value is acceptable to you, click Apply. Table 10-1 contains a description of the fields. Table 10-1: Device Type Fields and Values for SNMP Field Value to be Entered Community String The default is public. The community of the target device and the Compaq Insight Manager 7 server must match in order to retrieve data. Specify Target IP Address Enter the IP address of the device you are adding to a category. continued Compaq Insight Manager 7 Technical Reference Guide 10-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Table 10-1: Device Type Fields and Values for SNMP continued Field Value to be Entered Response SNMP Data Type This value is retrieved for you. For example, the data type might be STRING or DATA or OCTETSTRING. Response Value This value is retrieved for you after you specify the MIB and variable OIDs. It identifies the target device specifically with the description from the MIB. For example: After you specify the sysDescr and retrieve the OID for it, the response will be an actual description from a MIB, such as "Hardware: x86 Family 6 Model 7 AT/AT..." for specific server types. 6. You are returned to the Add New SNMP Category box. 7. Enter a URL Launch to display this Web window as a device link on the Device window. 8. To finish the rule set, specify the MIB variables and values that will determine the identity of this device. The process of determining the MIB Variable OID and Object Value has two parts. The first step helps you determine the MIB Variable OID string. If you already know it, you do not need to do this. DTM does not need the MIB and MIB variable names, only the corresponding OID string. Click Get, then select the MIB name to reference, select the MIB variable name, click Get to get the value and apply the results. Once the MIB Variable OID string has been entered, click Get for the Object Value. Click Get, enter the community string (other than public), enter the target machine IP address, and click Get Value. If the returned value is acceptable, click Apply. 9. In the Add New SNMP Category box, select a Compare Rule. The retrieved value will be compared with the value of this variable in the database using the rule. 10. Then click Add. On the next discovery, all devices that match this rule set displays in a Query Results list with the product name. Final addition of rule to the Compaq Insight Manager 7 database. Adding New DMI Categories You can create a new DMI Device category. DMI device information originates in MIF files. The MIF file contains elements that have attributes and corresponding values. Elements are a mechanism similar to SNMP OIDs. Using DTM with DMI, you can add, edit, or delete Device categories, you can change the way devices are grouped by the identification process under which DMI devices are grouped, and you can order the priority of which rule set takes precedence. If DMI is running on your target system and there is not a match with any rules defined by or accessible from DTM, the identification will check for specific Compaq devices. See Table 10-2. 10-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Table 10-2: Rule Set for Compaq Devices Attribute Rule Set 1 Rule Set 2 Component Compaq PC System MIF Compaq PC System MIF Group DMTF|ComponentID DMTF|ComponentID Same Group null null Attribute Manufacturer Version Index 0 0 If this fails, it will check using the generic rules, which have the following values: As shown in Table 10-3. Table 10-3: Generic Rule Set Attribute Rule Set 1 Rule Set 2 Rule Set 3 Component * (any MIF) * * Group DMTF|ComponentID|* * DMTF|System Enclosure|* Same Group DMTF|Processor|* * null Attribute Product Version 1 Index 0 0 0 These rule sets are checked. If there is a response, this response is tested in the Product Name field contained within the current MIF, shown in parentheses. Things You Should Know About DMI Identification DMI identification is based on how the device responds to a DMI request. Devices supply information about themselves as defined in files called MIFs. The MIF is vendor-specific. Simply having the MIF file on a target system does not guarantee DMI identification. MIFs cannot be registered the way MIBs are registered in Compaq Insight Manager 7. If you examine a MIF (for example, the generic Win32sl.MIF), you will find groups of attributes. An attribute can be compared to a MIB variable. The values returned in response to requests for MIF attributes can be used to determine which device you have and its current behavior by comparing the response value to the expected attribute value in a rule set you create. For example, the following extract is part of the Win32sl.MIF. Notice the group named Component ID, is followed by several attributes that identify one aspect of a DMI system, such as Manufacturer, Product, Version, and Serial Number. Other MIFs will have different groups and specify other aspects of a device. The information in the MIFs is the information you supply to DTM when you create a rule set. DTM can request a value from a specific target for a specific attribute. First and foremost, you should be familiar with the MIF of the specific device you wish to categorize in order to define rule sets for device correctly. Compaq Insight Manager 7 Technical Reference Guide 10-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Start Group Name = "ComponentID" ID=1 Class = "DMTF|ComponentID|001" Description = "This group defines the attributes common to all components. This group is required." Start Attribute Name = "Manufacturer" ID=1 Description = "Manufacturer of this system." Access = Read-Only Storage = Common Type = String(64) Value = "Intel Corporation" End Attribute Start Attribute Name = "Product" ID=2 Access = Read-Only Storage = Common Type = String(64) Value = "Win32 DMI Service Layer" End Attribute Start Attribute Name = "Version" ID=3 Description = "Version number of this component." Access = Read-Only Storage = Common Type = String(64) Value = "2.32" End Attribute Start Attribute Name = "Serial Number" ID=4 Access = Read-Only Storage = Common Type = String(64) Value = "unsupported" End Attribute ... You cannot edit or add DMI element constituents on this window. You must select the Edit function or click Get to change values. On entering values, you can use an asterisk (*) in place of an actual name. The asterisk instructs the identification process to continue to the next MIF if the first MIF encountered on the system does not have a match. DTM displays the elements by separating the constituents with a caret (^) instead of a vertical bar for readability only. For example: Compaq PC Systems MIF ^ DMTF|ComponentID ^ ^ Manufacturer ^ 0 10-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Adding the Device Type 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed. 3. If you wish to use an existing device category as the starting point for creating a new one: in the Device Category Information dialog box, select a device type from the Device Type list that most closely matches the devices to be categorized. Then select a Product Name. If no type has been selected, the Product Name list contains the full list of product names for all types. If you do not want to start with an existing category, you can proceed directly. Leave the Device Type and Product Name fields blank. 4. Click New (DMI). In the Add New DMI Category dialog box, complete the device information. — Select a Device Type for the new category. — In the Product Name field, enter a unique name for the category you are creating. 5. Enter the Priority. NOTE: One (1) is the default priority. Remember that if there is more than one rule set, it must be priority 1. If there is more than one rule set, all must be prioritized from 1, increasing the priority with each rule set. 6. In at least the first of the DMI Element groups, specify the element (attribute) and Value that will be used as criteria. To find an attribute, click Edit… to display the Get DMI Element Value window. Enter the values as described in Table 10-4: Table 10-4: Adding the DMI Device Field... Value to be entered Component Name The specific MIF in place on the target system or an asterisk (*). Group Class Enter the names of the group class from the MIF. For example, DMTF|ComponentID is a group class. You must be familiar with the MIF to specify a valid group class. Same Group Class Enter the names of the "same" group within the class. For example, DMTF|Processor or DMTF|Sp Filter Information. You must be familiar with the MIF to specify a valid group class. Attribute Enter an attribute, such as Manufacturer or Version Number that is within the group. You must be familiar with the MIF to specify a valid attribute. continued Compaq Insight Manager 7 Technical Reference Guide 10-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Table 10-4: Adding the DMI Device continued Field... Value to be entered Index Use the default of zero unless you are familiar with DMI indexing. Target IP Address Enter the IP address of a device that will be identified by this rule set. Response Value Click Get Value to query the target device for its responses to for the values specified. 7. Click Apply, to add the information to the rule set you are creating. 8. For each DMI Element you are creating, select a comparison rule condition from the Comparison Rule field. The value received for the requested attribute is compared with the corresponding value that is specified in the DTM database or default rule. 9. Click Apply, to create the new type, click Clear to remove all your selections or click Cancel to close the window without making any changes. Deleting Identification Rules 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed. 3. In the Device Category Name group, select a Device Type from the Device Type list. 4. In the Product Name list, select the Product Name to be deleted. 5. Click Delete. All information regarding the rule set is displayed. 6. Click Delete again. 7. Click OK on the prompt to confirm the deletion. Modifying SNMP Identification Rules You can edit an existing rule set. You can change the Device Type, Priority, URL Launch, or MIB variable value compare rule by which an existing device is discovered and identified. For details about entering SNMP OIDs and variables, refer to “Adding New SNMP Categories.” Editing a Product Category 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed 3. In the Device Category Information dialog box, select a generic name from the Device Type list. 4. In the Product Name list, select an existing name to edit. 5. Click Edit. 10-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 6. Change any or all of the following: — Change the Device Type. — Change the Priority for the rule set. One (1) is the default. Remember that if there is more than one rule set, it must be priority 1. If there is more than one rule set, all must be prioritized from 1, increasing the priority with each rule set. — Change the URL launch window. Click Launch to test the window. 7. Click Apply when all changes are made. 8. A confirmation box will be displayed. Click OK and you will be returned to the Device Type Manager window. Modifying DMI Identification Rules Edit a DMI Device Category when you want to change an existing rule set. You can change the Priority, URL Launch, or Compare Rule by which an existing DMI device is discovered and identified. To change the other element constituents of a rule, delete the rule and create a new rule. On entering values, you can use an asterisk (*) in place of an actual name. The asterisk instructs the identification process to continue to the next MIF if the first MIF encountered on the system does not have a match. DTM displays the elements by separating the constituents with a caret (^) instead of a vertical bar for readability only. For example: Compaq PC Systems MIF ^ DMTF|ComponentID ^ ^ Manufacturer ^ 0 For details about entering element values, refer to “Adding New DMI Categories.” Editing a Product Category 1. From the toolbar, click Tools. 2. From the menu click Device Type Mgr. The Device Type Manager window is displayed. 3. In the Device Category Information dialog box, select a Device Type from the Device Type list. 4. In the Product Name list, select an existing name to edit. 5. Click Edit. 6. In the Edit This DMI Category dialog box, modify the device information as needed. 7. Click Apply when you have made all changes. The Device Type Manager window is re- displayed. Getting DMI Element Values This window is used to specify the DMI element constituent parts and to retrieve values from selected target systems. Compaq Insight Manager 7 Technical Reference Guide 10-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management You will need to know the MIF on the target device or have a MIF browser in order to enter the correct attributes for each element. Table 10-5: DMI Element Values Field Value to be Entered Component Name The specific MIF that is in place on the target system, for example the Compaq PC MIF or an asterisk (*) as an indicator to reference any MIF. Group Class The name of the group class from the MIF. For example, DMTF|ComponentID is the group class of the DMTF MIF. Same Group Class The name of the "Same" group within the class. For example, DMTF|Processor or DMTF|Sp Filter Information are same group classes. Attribute An attribute from the MIF within the Group Class, such as Manufacturer or Version Number. Index Use the default of zero (0). Target IP Address The IP address of the device that will be identified and classified using this rule set. Response Value Filled in when you click Get Value. The retrieved data applies to the device. To get a typical response, select a suitable system of the correct type and click Get Value to retrieve the values. Defining the DMI Element Constituents 1. For each DMI element, click Edit. 2. In the Define Individual DMI Element constituents dialog box, enter any of the values. All are optional and wildcards are acceptable. 3. Click OK to close the window and return to the previous window. 10-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management An example of generic DMI element specification is: Table 10-6: DMI Element Specification Constituent Entry Description Component DMTF|ComponentID (Any MIF) in parentheses to indicate a placeholder, not an actual value Group DMTF|ComponentID|* Selected ComponentID or any component ID if this one is not found Same Group DMTF|Processor|* Selected processor or any processor if this one is not found Attribute Manufacturer Used if processor is not found Index 0 Default Potential Errors The most common error returned from a get DMI element value operation is This is not a DMI-instrumented device. The error indicates that DMI is not installed or configured properly on the device. SNMP Extensions Registering and Unregistering SNMP MIBs The SNMP Extensions tool group is a toolkit to manage Management Information Base (MIB) information. The SNMP Extensions toolkit contains tools to compile a MIB (the SNMP MIB Registration tool), to customize MIB information (SNMP Trap Edit), and to organize MIB information (Trap Categories). There are two types of information declared in MIBS: trap and monitor/control variables. An example of a monitor variable is temperature, and there are MIB variables declared that report such parameters as CPU temperature. MIB variables often are contained in SNMP traps. SNMP traps are events generated by a managed device when an anomalous condition exists, such as CPU temperature excessive. SNMP control variables permit you to insert values into the managed device, such as the threshold temperature that identifies an excessive temperature. SNMP Extension relies on information declared in MIBS, which can be supplied by Internet Engineering Task Force (IETF), Compaq, or equipment vendor MIBs. IETF MIBs provide a general management framework, such as the fundamental MIB II (rfc1213). Vendor MIBs often relate to a specific product, or product family, and there are vendor MIBs for TCP/IP routers and hosts; interface types, such as token ring and FDDI; and devices, such as servers and bridges. Compaq has defined MIBs for its devices, and these MIBs expose the rich management infrastructure that Compaq builds into its products. Compaq MIBs are already registered in the database. You can find them in the directory \compaq\protocol\snmp\MIBS. Compaq Insight Manager 7 Technical Reference Guide 10-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management If you have non-Compaq devices on your network, you can register the MIBs that accompany the devices so they identified correctly and traps can be interpreted correctly to give you a more precise view of the activity on your network. Always register the most recent version of a third-party MIB. NOTE: Compaq Insight Manager 7 only supports compiling SNMP V1 MIB’s. Most SNMP V2 MIB’s are also distributed in V1 format. Compaq Insight Manager 7 includes a command line SNMP Extensions. You can perform the same functions in addition to more complex MIB registration options. To review the online help for the command line version, run the command mcompile.bat at the prompt. Allow a short time for any MIB registration. The more MIB data the MIB contains, the longer the registration takes. CAUTION: When updating a MIB, Compaq recommends that you use either the command line utility or run SNMP Extensions from Compaq Insight Manager 7. If you are running Compaq Insight Manager 7 at the same time that you are using the command line, you may see an impact with other Compaq Insight Manager 7 components, such as MIB browsing in SNMP Explorer, viewing events, and Automatic Discovery and identification. For more information about the command line utility, refer to the document MIB Compiling in Compaq Insight Manager XE: Using SNMP Extensions (15LS-0901A-WWEN). Options for Registering MIBs You can create a logfile and an editfile for a MIB. Logfiles: You can create a logfile to maintain a record of the MIB registration. A logfile is created in the subdirectory \log. It has the registered name of the MIB with the suffix of TXT. For example, the CPQClus.MIB logfile is CPQClus.TXT. Editfiles: Source MIBs are provided for all pre-registered MIBs. In addition to these MIB files, editfiles are provided in the Mibs directory. The editfile has the registered name of the MIB with the suffix of REV. For example, the CPQClus.REV file is the editfile for CPQClus.MIB. You must register a MIB from a source MIB (*.MIB) before you can register its associated editfile (*.REV). Editfiles enable you to change the database information about the MIB without changing the source MIB file when registering new versions of the MIB. For each trap, an editfile contains declarations of the TYPE, the SEVERITY, the MSG_FORMATTER, and the CATEGORY of the trap. You can select to accept the default value, which is from the MIB, or modify it as desired. In addition, you can change the description of a trap. When the MIB is registered using the REV file, these variables are changed in the database (they are never written to the MIB itself). Once a MIB is registered, you can recreate a REV file from the database MIB information (by command line). When you register (compile) a MIB from the Globally Unique Identifier, you select how the REV file is handled. If the REV file already exists when you compile, you can either overwrite the existing REV file with information extracted from the MIB, or you can decide to (automatically) register the REV file after the MIB compile is completed. You should verify that the REV changes make sense in the context of the later version MIB. If you select to overwrite the REV file, you can make corrections to it as desired and then register the REV file (by the command line). If the REV file does not exist when the MIB is compiled, you can select to create the REV file. 10-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management CAUTION: Always review the MIBs that you plan to compile. A MIB is not successfully registered if it shares a module name with another MIB. A module is part of the MIB structure that defines a group of variables in the MIB. Standard behavior for SNMP is that all module names must be unique. Hence, two files with the same module name should never exist in the MIBs directory. Registering a MIB 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click MIB Registration. 3. Select a MIB from the Unregistered MIBs column. 4. At Options for Register, select either or both file creation options: — Create Logfile — Use Editfile. Then choose one of the following options shown in Table 10-7: Table 10-7: Editfile Options Option Feature Use Editfile Changes options depending on the existence of a REV file for the selected MIB. If the selected MIB in the Unregistered MIBs list does not have a REV file, the option is Create Editfile. Create Editfile Registers the selected MIB, using the source MIB file, and creates a REV file from the MIB database information. Replace Editfile Registers the selected MIB, using the source MIB file, and overwrites the existing REV file in the Mibs directory. You have this option only when a REV file exists. Register Editfile Registers the selected MIB using the REV file contents to populate the database MIB tables. 5. Click Register. Unregistering a MIB 1. Select the MIB from the Registered MIBs column. 2. Click Unregister. When the MIB is no longer registered, the MIB is highlighted in the Unregistered MIBs column. Compaq Insight Manager 7 Technical Reference Guide 10-17 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Editing MIB Information SNMP Extensions gives you the opportunity to tailor trap messages to your specific network needs. Trap messages can be cryptic, poorly written, and incomprehensible. You can modify the MIB information in the database representation. You also have the option to modify a REV file of the MIB. Compaq recommends that you never modify an actual MIB. You can modify the information as described in Table 10-8: Table 10-8: Edit MIB Information Modifiable Information Effect Description The description is vendor-supplied. Replace it with more specific instructions, a precise reference source, or a Web site referral. Type The type is a simplified form of the actual trap name. Change the type if it does not adequately describe the device for you. Category The category lists the Compaq Insight Manager 7 category types and UNKNOWN. In addition, user-defined categories from the Trap Categories window are added to the list as you create them. Severity Some vendors use the default INFORMATIONAL for all severity levels. Change the severity to a level that reflects your judgment of the problem. Alternatively, you can change a Major or Critical severity for a trap message that is clearly not a critical situation in your environment. Only you know if this is the case. The only valid options for Compaq Insight Manager 7 are: Critical, Major, Minor and Informational. MSG_FORMATTER This is message formatting string used to construct enhanced messages which may be sent to a windowr or email. This string may be modified in the REV or the MIB. Enable Trap Handling By default all traps are enabled. Trap handling gives you control over the volume of messages. Shut off nuisance messages, such as unnecessary informational messages or repeated trap messages for an event that has not been fixed. NOTE: If a Compaq server is installed, see “Compaq Remote Services” in this guide for more information. NOTE: This check box will be replaced by This is a Service trap if the selected trap is a serviceable trap. 10-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Modifying the MIB Information 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click MIB Registration. 3. Select a MIB from the Registered MIBs column. 4. Click Edit Registered MIB. The SNMP Trap Edit window is displayed. 5. In the Edit Trap dialog box, select a Name from the drop-down list. The description and severity correspond to the selected trap. 6. Modify the following MIB information as you wish. All changes are optional. — Select Enable Trap Handling to instruct Compaq Insight Manager 7 to process the specific trap. — Edit the description in the Description field, to include instructions, correct spelling errors, or clarify the message. — Edit the name in the Type field, to a name you prefer for the trap. — In the Severity field, select a different severity for the trap. — In the Category field, select a new category for the trap. 7. When you are satisfied with the changes, click Apply. To restore previous information, select Reset and begin again. NOTE: The time and date of the modifications to a REV file do not change. The REV file timestamp is always the date of the installation of the REV file. Deleting Registered MIBs When MIBs or REVs are no longer useful, you can either delete them or unregister them. Use the following guidelines for deleting MIBs. • Always delete a MIB through MIB Registration. • Delete a MIB if the device it defines was removed from the network or if a new version of a device MIB is supplied by a vendor. You can find them in the directory \compaq\protocol\snmp\MIBS. • Be aware if a MIB has dependent MIBs. Some MIBs reference other MIBs. If you delete the MIB with dependencies, the dependent MIBs are also deleted. Refer to the actual MIB to look for dependencies. • Deleting the MIB removes all references to it in the database. • If you reinstall the device in the future, first unregister a MIB, delete the old MIB, then do the upload of the new MIB. After this process, the new MIB should be registered (compiled.) Similarly, if you upgrade to a similar device from the same vendor, compile the most current MIB that the vendor supplies. • Unregistering a MIB removes the information from the database but does not delete the MIB or REV. Compaq Insight Manager 7 Technical Reference Guide 10-19 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Unregistering a MIB 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click MIB Registration. 3. Select the MIB from the Registered MIBs column. 4. Click Unregister. When the MIB is no longer registered, the MIB is displayed as a highlighted entry in the Unregistered MIBs column. Working with Trap Categories SNMP traps range from informational notices to serious warnings about devices on your network. To provide a simplified way to navigate to traps that interest you, Compaq Insight Manager 7 has divided the traps in registered MIBs into logical categories. Traps in MIBs that are shipped with Compaq Insight Manager 7 are assigned categories. You can move specific traps into other categories. For organizational purposes, you might want to show all categories in Trap Category A, leaving only UNKNOWNS in Trap Category B. You can view all categories from the drop-down lists in the category groups. In addition, you can create your own trap categories for more efficient ways of handling traps that occur on your network or for traps that occur on specific devices. The same trap categories are also used as criteria for event queries. When you are creating an event query, select Events by Type(s) to view the full list. Refer to the query example “A Query and Task to Monitor Tape Drive Maintenance” in Chapter 16 of this guide, to see how the trap categories are used as event criteria. Using Trap Categories 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click SNMP Trap Categories. 3. Grab the scroll bar from Trap Category A to locate and select traps of interest. 10-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management — Use multiple select (by holding the CTRL key down while making selections) for non-adjacent selections or press Shift key + mouse click for a contiguous group. To view another group of traps, click Previous or Next. Continue to use the scroll bar to view the complete list of traps. 4. Click Move to add the selected traps into a category in the Trap Category B group. These traps are no longer displayed in the Trap Category A group. Creating User-Defined Trap Categories 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click SNMP Trap Categories. 3. In the Trap Category A group, click New. 4. In the Explorer User Prompt dialog box, enter the category name and click OK. The prompt closes and the new category is added to the list. Deleting Trap Categories You can delete any trap category except the UNKNOWN category. If the deleted category contains trap assignments, the traps are reassigned to UNKNOWN. Delete trap categories are also deleted as categories for the Events by Type query criteria selection. 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions and click SNMP Trap Categories. 3. In the Trap Category A group, select the category from the drop-down list. 4. Click Delete. The category is removed from the list. Uploading MIBs for Registration Uploading is a convenience for you to add the MIB to the directory /compaq/protocol/snmp/Mibs for registration. You can upload the MIB to the server from your hard drive, a mapped drive, or from the Web. If you rename the MIB file at registration, use only alphanumeric characters. SNMP Extensions does not allow you to upload a file with the same name as one already in the MIB directory. Uploading a MIB 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions, and click SNMP MIB Upload. 3. In the MIB Upload window, click Browse to select the file. 4. Optionally, rename the file. 5. Click Upload. The results are displayed in the Status field. Compaq Insight Manager 7 Technical Reference Guide 10-21 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Using SNMP Explorer MIB variables identify information that is managed by SNMP agents when SNMP service is running on the target device and the agent for a registered MIB must be installed. Launching SNMP Explorer the first time may take awhile as SNMP Explorer reads the MIBs. You can examine variables in registered MIBs with the exception of variables whose values are in lists, tables, or use indices. NOTE: SNMP Explorer only retrieves scaler variables (of individual type as opposed to an array of types.) For example, SNMP Description but not MIB2. Opening the SNMP Explorer 1. From the toolbar, click Devices. 2. From the menu, select Queries, and click Device. The Device Queries window is displayed. 3. In the Device Queries window, click a device query for devices you know are using SNMP. 4. In the Query Result list, click a device name to open the Device window. Then, in the Device Link dialog box, click SNMP Explorer. The SNMP Explorer window is displayed with the SNMP information for the target device, as described in Table 10-9: Table 10-9: SNMP Information for Target Device Registered MIB Name of the MIB being explored. Click the arrow to view all MIBs registered in Compaq Insight Manager 7 and make a selection. Variable from MIB Name of the variable. Click the arrow to view all variables in this MIB. This field lists only variables for the selected MIB. Variable Display Characteristics of the variable and a description of the variable. Attributes apply to the selected MIB variable. Type One of several types, including INTEGER, STRING, IP ADDRESS, COUNTER, TIMETICKS, and GAUGE Access One of several access types, including READ, WRITE, or READ-WRITE, and READ-ONLY Status The status for the variable in this MIB, such as MANDATORY, DEPRECATED, OPTIONAL, or OBSOLETE. Database Display A description of the variable and its purpose. Use this field to understand the meaning of a trap that includes this variable, to read (get) other agent information and to modify (set) a new value when the variable has READ-WRITE access. SNMP Explorer status bar The result of the last operation on this variable is displayed. 10-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Viewing Variable Data You can browse through all kinds of variable information and, if you have the appropriate privileges, apply new values on attributes with write access. 1. From the drop-down box of the Registered MIB field, select a MIB. 2. From the drop-down box of the Variable from MIB field, select a variable. The variable information as declared in the MIB is displayed in the Database Display field. 3. Continue to select variables of MIBs. After each selection, click Read Device, which gets and displays the value of this variable from the managed device. The OID, type, and the value at the selected platform are displayed for each variable. Writing a New Value to the Variable 1. From the drop-down box of the Variable from MIB field, select a variable. The variable information is displayed in the Database Display field. 2. Click Read Device, to view the MIB variable on the target device. 3. Click Edit Device. 4. In the Database Display field, enter the MIB variable value you are adding at the target device. 5. Click Write Value to Device. Verifying the SNMP Access Settings If you are an administrator, you can change the SNMP settings the fly. This is the setting Compaq Insight Manager 7 uses to communicate with devices. This is useful if you need to change the community string, timeouts, or retries. 1. Click Show Device Settings. The SNMP Communications Settings window is displayed. 2. Change the settings as necessary in the Device SNMP Communications Settings window. 3. Click Submit to change the settings, or click Reset to restore them. 4. Click Return to go back to the SNMP Explorer window. IMPORTANT: You cannot use SNMP Explorer over IPX networks. Using SNMP Traps Events inform the administrator that something in the managed environment has changed. Compaq Insight Manager 7 is capable of receiving SNMP traps and storing those events in the database. IMPORTANT: When you configure SNMP settings on managed devices, the trap destination must be the server that is running Compaq Insight Manager 7. Otherwise, the incoming traps are not added to the database. Compaq Insight Manager 7 Technical Reference Guide 10-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Collected Data Data Collection Report Compaq Insight Manager 7 supports both SNMP and DMI Data Collection. If a particular device supports SNMP only, then SNMP Data Collection is used exclusively. Likewise, if a particular device supports DMI only, then DMI Data Collection is used. Some devices support both protocols. In this instance, SNMP is used unless the DMI data is more accurate. For more information about the database tables that are used to create data collection reports, refer to “Database Tables” in Chapter 16 of this guide. Compaq Insight Manager 7 supports both Single Instance and Historical Data Collection. With Single Instance Data Collection, data is collected as a snapshot of a device that is overwritten as new data becomes available. With Historical Data Collection, data detailing the device's history is collected. For an overview on database tables and on reporting in general, see “Reporting from the Database” in chapter 16 of this guide. Data Collection for Historical or Single Instance Data Data Collection gathers information about discovered devices and adds new or modified information to the database about the devices, identifying them uniquely. Data Collection uses DMI or SNMP or both protocols to get information, which ensures you a comprehensive dossier on a device. Typically, DMI is used to interrogate desktop computers and laptops, while SNMP is used for servers and other networking devices. However, SNMP can also interrogate desktops. Data Collection allows you select between the Single Instance Data collection of current information and Historical data collection. You can use historical data for trend and usage analysis. The single instance information is useful for a network snapshot at a certain time. This task demonstrates how to create a Data Collection Task using both DMI and SNMP to gather historical data about a group of devices. Creating an Historical Data Collection Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select Data Collection Task. The Create/Edit Task window is displayed. 4. In the Data Collection Protocols section, select Enable DMI Data Collection and Enable SNMP Data Collection. 5. In the Data Collection Mode section, select Historical Data Collection. 6. Click Next. 7. Enter a name for the task. Use a descriptive name, such as Lab PC History. 10-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 8. In the section List of Device Queries select the personal device and event queries that you created. Scroll the list to view all the queries. 9. Click Schedule in the Selected Query and Schedule section of the window. The Schedule configuration window is displayed. 10. Select When new devices or events meet the query criteria. Schedule the task to run once per month. 11. Click OK. 12. When you are returned to the Create/Edit Tasks window, click Save. The task named Lab PC History is added to the list of Polling Tasks. NOTE: Data is never deleted from the Historical database table. In order to delete data, it must be done manually using the SQL Query Analyzer tool. When you have sufficient historical data, run an SQL query using the Microsoft SQL Query Analyzer tool. The following example query removes items from the historical data collection table that are 60 days or older. For your query, you can change the number of days: delete from DC_HistoricalOutput where DATEDIFF(DAY, TimeStamp, getDate()) <=60 IMPORTANT: The above example removes data. A Data Collection Task for Single Instance Data This task demonstrates how to create a Data Collection Task using SNMP to focus on the current information about SNMP devices. Creating a Single Instance Data Collection Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Tasks menu bar, click Create a New Polling Task and select Data Collection Task. The Create/Edit Task window is displayed. 4. In the Data Collection Protocols section, select Enable SNMP Data Collection. 5. In the Data Collection Mode section, select Single Instance Data Collection. 6. Click Next. 7. Enter a name for the task. Use a descriptive name that is relevant to the task created, such as Single Instance Data Collection Task. 8. In the section List of Queries, select the query created. 9. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration window opens. 10. Click When new devices or events meet the query criteria. Schedule the task to run once per month. 11. Click OK. Compaq Insight Manager 7 Technical Reference Guide 10-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 12. When you are returned to the Create/Edit Tasks window, click Save. The task named Single Instance Data Collection is added to the list of Polling Tasks. Compaq Version Control Agent and Compaq Version Control Repository What Are Compaq Version Control Agent and Compaq Version Control Repository Manager? Compaq Version Control Repository Manager and Compaq Version Control Agent are Web- enabled management agents. Compaq Insight Manager 7 uses these management agents and others to facilitate Software Update and tasks related to it. In general, Compaq Management Agents version 4.0 and later are Web-enabled, and they provide in-depth subsystem status and fault information on servers, workstations, desktops, and portables, communicating directly with Compaq Insight Manager 7 when they are launched. Web-enabled agents are accessible either directly through a browser or through Compaq Insight Manager 7. Compaq Version Control Repository Manager Compaq Version Control Repository Manager is a Web-enabled agent that is designed to manage a repository containing Compaq Support Paqs and individual server software Components. NOTE: See Web-Based Software Maintenance User Guide for information about installing Compaq Version Control Repository Manager and using Compaq Version Control Repository Manager. NOTE: For additional information about Compaq Support Paqs, refer to the Compaq Delivers the Next Generation SSDs: Compaq Support Paqs white paper, available on the Compaq website: www.compaq.com/manage/rdu.html Click Whitepaper in the left margin. The repository can be kept up to date by using Compaq ActiveUpdate or by copying software directly to the repository from the Compaq SmartStart for Servers CD, from another repository or from the Compaq website. NOTE: For information on creating and maintaining a repository with Compaq ActiveUpdate, see the “Updating a Repository with Compaq ActiveUpdateError! Reference source not found..” Users with administrator or operator privileges can access the Compaq Version Control Repository Manager agent to perform repository maintenance tasks manually. The agent automatically updates a database whenever a Compaq Support Paq or Component is added to the repository. All activities that affect the repository are logged to a log file on the server where the Compaq Version Control Repository Manager agent is installed. 10-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Compaq Version Control Repository Manager lets administrators perform the following tasks to maintain the repository: • Display all of the Compaq Support Paqs and Components stored in the repository. • Delete multiple Compaq Support Paqs and Components from the repository. • Copy multiple Compaq Support Paqs and Components to another repository. • Create custom Compaq Support Paqs based on multiple Components and/or multiple Compaq Support Paqs. In addition to managing repositories, the Compaq Version Control Repository Manager integrates with Compaq Insight Manager 7, providing a catalog of software that is available in the repository. Compaq Version Control Agent NOTE: See the Web-Based Software Maintenance User Guide for information about installing Compaq Version Control Agent and about using Compaq Version Control Agent. The Compaq Version Control Agent is a Web-enabled agent that is designed to display the available software inventory of the server on which the agent is installed. The Compaq Version Control Agent also allows the installation, comparison and update of server software from a repository that is managed by Compaq Version Control Repository Manager. Users with administrator or operator privileges can access the Compaq Version Control Agent to maintain the software inventory of the server manually. Installation of components is logged to a log file at the server. The Compaq Version Control Agent logs activities, such as software installations, however, installations done outside the Compaq Version Control Agent, do not show in this log. Compaq Version Control Agent lets administrators and operators perform the following tasks to maintain the software inventory of the server: • View Compaq Support Paqs and Components that are installed on the server and have updates available for installation from a repository. NOTE: The only items shown in the Inventory Section are those actually installed on the server. If an item is not installed on the server, it will not be shown. • Obtain software status and compare file versions of installed Components with software in a repository that is available for update. • Install Compaq Support Paqs and Components from a repository. In addition to maintaining the software inventory of the server, the Compaq Version Control Agent integrates with Compaq Insight Manager 7. This integration allows administrators to take advantage of the agent’s Software Update capabilities. Compaq Insight Manager 7 Technical Reference Guide 10-27 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Security Considerations Because the agents let you manage devices directly, the Web-enabled Compaq Management Agents implement more sophisticated security than standard browser authentication. To manage devices with Web-enabled Compaq Management Agents, users must first log on using a secure login. The login uses Secure Sockets Layer (SSL) to provide secure transfer of account and password data from the user’s browser to the device. See “About SSL” and “Login” in Chapter 12 of this guide for more information. The Web-enabled Compaq Management Agents provide pre-defined user accounts. While the passwords can be changed, the defined user accounts cannot be changed. See the Web-Based Software Maintenance User Guide for more information on configuring user accounts. Compaq Insight Manager 7 Integration Overview For Group Configuration and Update Software and Firmware, Compaq Insight Manager 7 relies on two agents: Compaq Version Control Repository Manager and Compaq Version Control Agent. To take full advantage of the software update capabilities of Compaq Insight Manager 7, ensure that the following points are met: • Every managed target server on the network should have the Compaq Version Control Agent installed. • Every repository that will be used should have the Compaq Version Control Repository Manager installed. • Compaq ActiveUpdate should update all repositories automatically. The following diagram illustrates the interaction of Compaq Insight Manager 7 with Compaq Version Control Repository Manager and Compaq Version Control Agent to perform software updates. The following diagram illustrates the interaction of Compaq Insight Manager 7 with Compaq Version Control Repository Manager and Compaq Version Control Agent to perform software updates. 10-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Minimum Requirements and Installation of the Compaq Version Control Repository Manager The Compaq Version Control Repository Manager – Promotional Version can be configured to work in conjunction with Compaq Insight Manager 7, and Compaq Version Control Agent. Server Requirements In order to install the Compaq Version Control Repository Manager, the server must meet the minimum requirements listed in Table 10-10. Table 10-10: Hardware and Software Requirements for Compaq Version Control Repository Manager Hardware and Software Minimum Requirements Operating System Windows NT 4.0 (Intel platform only), Server, Server Enterprise Edition, Terminal Server Edition with Service Pack 6(a) or later Windows 2000 - Professional, Server, Advanced Server (not Datacenter) Server Software TCP/IP installed Hardware Compaq ProSignia or ProLiant Server continued Compaq Insight Manager 7 Technical Reference Guide 10-29 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Table 10-10: Hardware and Software Requirements for Compaq Version Control Repository Manager continued Hardware and Software Minimum Requirements Disk Space 6-10 MB (Depending on the number of files in the repository) System Memory 128 MB of RAM for Windows 2000 96 MB of RAM for Windows NT 4.0 Web-Browser Requirements Minimum requirements for Client access to the Compaq Version Control Repository Manager are outlined in Table 10-11. Table 10-11: Hardware and Software Requirements for Compaq Version Control Repository Manager Clients Hardware and Software Minimum Requirements Operating System Windows NT 4.0 (Intel platform only) Windows 2000 Browser Internet Explorer 5.01 or greater with Service Pack 2 or later, or Internet Explorer 5.5 with Service Pack 1 or later Hardware Compaq Deskpro Desktops or Professional Workstations System Memory 64 MB of RAM for Windows 2000 48 MB of RAM for Windows NT 4.0 Compaq Version Control Repository Manager Installation Process The Compaq Version Control Repository Manager installation executable is available in the following locations: • Management CD • On the web at www.compaq.com/ under Management Applications and Utilities, which is the same location Compaq Insight Manager 7 is available. IMPORTANT: The Compaq Version Control Repository Manager is initially being made available on a promotional basis. The promotional version will be supported until October 1, 2002. A “for fee” change management software option will be available in the first half of 2002 and will contain an updated version of the Compaq Version Control Repository Manager. The Web-Based Management Setup Wizard enables you to set some of the security options used by all of the Compaq Web-Based Management Agents on the device. These options include setting account passwords and configuring the trust mode for Compaq Insight Manger 7 servers. There are three different cases that may apply to installation: 10-30 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • New installation on a machine that has no Web agents installed • New installation on a machine that has web agents installed • Upgrade or downgrade of the Compaq Version Control Repository Manager New Installation on a Machine that has no Web Agents Installed This wizard will initiate when a Compaq Web-Based Management product is installed in interactive mode if there are no existing security settings. Once the wizard initiates, the following will occur: Compaq Setup The Compaq Setup dialog box displays. 1. Click Install. The End User License Agreement dialog box displays. 2. You can click Close to exit the setup, and abort the installation. Compaq Insight Manager 7 Technical Reference Guide 10-31 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management End User License Agreement The End User License Agreement dialog box allows you to select whether or not you accept the license agreement. 1. Select Accept the License Agreement to continue. You can select Do Not Accept the License Agreement, but the installation will not continue. 2. Click Next. The Compaq Version Control Repository Manager Setup dialog box displays. NOTE: You can click Exit Setup on any dialog box to terminate the installation. Compaq Version Control Repository Manager Setup The Compaq Version Control Repository Manager Setup dialog box allows you to specify the directory where Compaq software is located so the Compaq Version Control Repository Manager can monitor it. 10-32 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management To select the repository directory: 1. Click Browse. 2. Select the directory where the Compaq software is stored. The path to the directory will show in the Repository Directory field. 3. Click OK to accept the selected directory. 4. Click Next. The Login Accounts dialog box displays. Login Accounts Compaq HTTP Server has three accounts with different access levels. These are the only accounts Compaq HTTP Server supports. If you are logging in to a Compaq HTTP Server from Compaq Insight Manager 7 using Single Login, you will be logged into Compaq HTTP Server with the HTTP server account that matches the Insight Manager 7 account privilege set. The Login Accounts dialog box enables you to set the administrator, operator and user passwords. Compaq Insight Manager 7 Technical Reference Guide 10-33 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 1. Enter the account password in the field. 2. Re-enter the password in the Confirm field. NOTE: The Login Accounts dialog box requires that the administrator password be set. If you do not specify the administrator password, you will be unable to continue the configuration. If you do not specify a password for the Operator and/or User password fields, the password you entered for administrator account will be assigned to the account(s) left blank. 3. Click Next. The Trust Mode dialog box displays. You can click Back to revert to the previous dialog box. Trust Mode The Trust Mode dialog box allows you to select the level of security you wish to provide. Trust By Certificates is the default selection for the Trust Mode dialog box, since it is the most secure. 10-34 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management If you select Trust By Certificates, click Next. The Certificate Files dialog box displays. 1. If you select Trust All, the Trust Mode dialog box displays a Finish button. Click Finish. The Compaq Setup dialog box displays as shown in step 3. The installation is complete. NOTE: The Trust Mode dialog box displays a Finish button if you select Trust All, otherwise a Next button is displayed. NOTE: The Trust All selection is the least secure since the device trusts all Compaq Insight Manger 7 servers. 2. If you select Trust By Name, click Next. The Trusted Devices dialog box displays. a. Click Add Name to add the name of a device you want to trust. A dialog box displays asking you to enter the name of the device you want to trust. Compaq Insight Manager 7 Technical Reference Guide 10-35 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management b. Enter the name of the device you want to trust. c. Click Finish. The installation is complete. NOTE: If you click Finish without adding a name, the device will not trust any other Compaq Insight Manger 7 server. NOTE: Delete allows you to remove any of the trusted names that are displayed. To delete a name, select the name you want to delete, and click Delete. d. Click Add File. A dialog box displays. e. Enter the name of the file you wish to add. NOTE: If you click Finish without specifying a certificate, the device will not trust any other Compaq Insight Manger 7 servers. NOTE: Delete allows you to remove any of the files displayed. To delete a file, select the file you wish to delete, and click Delete. 10-36 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 3. Click Finish. The Compaq Setup dialog box displays. New Installation on a Machine that has Web Agents Installed This wizard will initiate when a Compaq Web-Based Management product is installed a machine that has existing security settings. Once the wizard initiates, the following will occur: Compaq Setup The Compaq Setup dialog box displays. Click Install. The End User License Agreement dialog box displays. You can click Close to exit the setup, and abort the installation. Compaq Insight Manager 7 Technical Reference Guide 10-37 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management End User License Agreement The End User License Agreement dialog box displays. Click Next. The Compaq Version Control Repository Manager Setup dialog box displays. Compaq Version Control Repository Manager Setup The Compaq Version Control Repository Manager Setup dialog box allows you to specify the directory where Compaq software is located so the Compaq Version Control Repository Manager can monitor it. 10-38 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management To select the repository directory: 1. Click Browse. 2. Select the directory where the Compaq software is stored. The path to the directory will show in the Repository Directory field. 3. Click Finish. The Compaq Setup dialog box displays. 4. Click Close. The installation is complete. NOTE: You have an option to install the Compaq Version Control Repository Manager during the Compaq Insight Manager 7 installation. Please refer to the Web-based Software Maintenance User Guide for more details. Upgrade or Downgrade of the Compaq Version Control Repository Manager If you are performing an upgrade or a downgrade of the Compaq Version Control Repository Manager, and the Compaq Version Control Repository Manager is already installed, the End User License Agreement dialog box displays. Compaq Insight Manager 7 Technical Reference Guide 10-39 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 1. Select Accept the License Agreement to complete the upgrade or downgrade. You can select Do Not Accept the License Agreement, but the upgrade or downgrade will not be completed. 2. Click Finish. The Compaq Setup dialog box displays. 3. Click Close. The installation is complete. Uninstalling the Compaq Version Control Repository Manager In the event you need to uninstall the Compaq Version Control Repository Manager, you can easily complete the process by following these steps: 1. From your desktop, click Start. The Start menu displays. 2. Click Settings option. The Settings menu displays. 10-40 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 3. Double-click Control Panel. The Control Panel dialog box displays. 4. Double-click Add/Remove Programs icon. The Add/Remove Programs Properties dialog box displays with a listing of installed software. 5. Scroll down the software listing, and select Compaq Version Control Repository Manager. 6. Click Change/Remove. The Compaq Version Control Repository Manager Remove dialog box displays and asks you to confirm your intention to remove the Compaq Version Control Repository Manager, as shown below. 7. Click Yes. The Reboot Required dialog box displays indicating that a reboot is required to remove files that are currently in use by Windows. If you decide you do not want to uninstall the Compaq Version Control Repository Manager, click No to cancel. 8. Click OK. You will need to manually reboot the machine to complete the uninstall process. IMPORTANT: After an uninstall, you must reboot the device before reinstalling the Compaq Version Control Repository Manager. Minimum Requirements and Installation of the Compaq Version Control Agent The Compaq Version Control Agent can be used in conjunction with Compaq Insight Manager 7, and the Compaq Version Control Repository Manager. The options must be configured for full functionality. Server Requirements In order to install the Compaq Version Control Agent, the server must meet the minimum requirements. Compaq Insight Manager 7 Technical Reference Guide 10-41 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Table 10-12: Hardware and Software Requirements for the Compaq Version Control Agent Hardware and Software Minimum Requirements Operating System Windows NT 4.0 (Intel platform only) — Server with Service Pack 5 or later, Server Enterprise Edition, Terminal Server Edition with Service Pack 5 or later Windows 2000 —Server, Advanced Server, Terminal Server Edition (not Datacenter) Server Software TCP/IP installed SNMP services installed and active Compaq Foundation Agents, version 5.20 or later are required for software inventory and status features to be functional. Hardware Compaq ProSignia or ProLiant Server Disk Space 6 MB System Memory 64 MB of RAM for Windows 2000 48 MB of RAM for Windows NT 4.0 NOTE: The Foundation Agents are located on the Management CD. Web-Browser Requirements Minimum requirements for Client access to the Compaq Version Control Agent are outlined in Table 10-13. Table 10-13: Hardware and Software Requirements for the Compaq Version Control Agent Hardware and Software Minimum Requirements Operating System Windows NT 4.0 (Intel platform only) Windows 2000 Browser Internet Explorer 5.01 or greater with Service Pack 2, or Internet Explorer 5.5 with Service Pack 1 or later Hardware Compaq Deskpro Desktops or Professional Workstations System Memory 64 MB of RAM for Windows 2000 48 MB of RAM for Windows NT 4.0 10-42 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Compaq Version Control Agent Installation Process The installation process covers new and upgrade installations of the Compaq Version Control Agent. NOTE: To install the Compaq Version Control Agent on multiple devices simultaneously, see “Scenario 1: Updating the Compaq Version Control Agent by Means of the Compaq Remote Deployment Utility.” Overview of New and Upgrade Installation Process The installation program performs the following processes during its execution: • Checks for the presence of a previously installed version of the Compaq Version Control Agent. — Performs new installation on systems with no previous installation. — Upgrades current installation on systems with existing installation. NOTE: You will not need to initiate the Upgrade process, since the installation of the Compaq Version Control Agent does it for you. • Copies the necessary files to the correct location. • Registers Compaq Version Control Agent. • Indicates whether a reboot is required to complete the installation (NT 4.0 only). • Initiates the operation of the Compaq Version Control Agent. The Compaq Version Control Agent installation executable is located in the following locations: • www.compaq.com/support/files/server • Compaq Smart Start CD • A repository managed by the Compaq Version Control Repository Manager The Web-Based Management Setup Wizard enables you to set some of the security options used by all of the Compaq Web-Based Management agents on the device. These options include setting account passwords and configuring the trust mode for Compaq Insight Manger 7 servers. There are three different cases that may apply to installation: • New installation on a machine that has no web agents installed. • New installation on a machine that has web agents installed. New Installation on a Machine that has No Web Agents Installed This wizard will initiate when a Compaq Web-Based Management product is installed in interactive mode if there are no existing security settings. Compaq Insight Manager 7 Technical Reference Guide 10-43 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Once the wizard initiates, the following occurs: Compaq Setup The Compaq Setup dialog box displays. Click Install. The Compaq Version Control Agent Configuration dialog box displays. NOTE: The Compaq Setup Dialog box displays text indicating the Foundation Agents have not been installed. Compaq Version Control Agent Configuration The Version Control Agent Configuration dialog box allows you to configure the Compaq Version Control Repository Manager that will provide a detailed listing of Compaq software. 10-44 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management To configure the Compaq Version Control Repository Manager: 1. In the Repository Manager Device field, enter the name of the server that hosts the Compaq Version Control Repository Manager. 2. In the Repository Manager Login Account field, select the security level from the drop- down list. NOTE: This is the account at the Compaq Version Control Repository Manager device, not the Compaq Version Control Agent device. 3. In the Password field, enter the password for the login account. 4. In the Password Confirmation field, re-enter the password exactly as you entered it in the password field. Click Next. The Login Accounts dialog box displays. NOTE: You must select the administrator or operator account and provide the appropriate password in order for the Compaq Version Control Agent to be able to download software from the Compaq Version Control Repository Manager. If anonymous access is disabled at the Compaq Version Control Repository Manager, you must select at least the user account and provide the appropriate password for the Compaq Version Control Agent to be able to provide software status by comparing the inventory with what is available at the Compaq Version Control Repository Manager. Login Accounts Compaq HTTP server has three accounts with different access levels. These are the only accounts Compaq HTTP server supports. If you are logging in to a Compaq HTTP server from Compaq Insight Manager 7 using Single Login, you will be logged into Compaq HTTP server with the HTTP server account that matches the Insight Manager 7 account privilege set. The Login Accounts dialog box enables you to set the administrator, operator and user passwords. Compaq Insight Manager 7 Technical Reference Guide 10-45 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 1. Enter the account password in the field. 2. Re-enter the password in the Confirm field NOTE: The Login Accounts dialog box requires that the administrator password be set. If you do not specify the administrator password, you will be unable to continue the configuration. The operator and user passwords are not required. 3. Click Next. The Trust Mode dialog box displays. Click Back to revert to the previous dialog box. Trust Mode The Trust Mode dialog box allows you to select the level of security you wish to provide. Trust By Certificates is the default selection on the Trust Mode dialog box, since it is the most secure. 10-46 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 1. If you select Trust By Certificate, click Next. The Certificate Files dialog box displays. 2. If you select Trust All, click Finish. The installation is complete. 3. If you select Trust By Name, click Next. The Trusted Devices dialog box displays. NOTE: The Trust Mode dialog box displays a Finish button if you select Trust All, otherwise a Next button is displayed. NOTE: If you do not add any certificate files to the list, no Compaq Insight Manager 7 server will be trusted. a. Click Add Name to add the name of a device you want to trust. A dialog box displays asking you to enter the name of the device you want to trust. b. Enter the name of the device you want to trust. c. Click Finish. The installation is complete. NOTE: Delete allows you to remove any of the trusted names that are displayed. To delete a name, select the name you want to delete and click Delete. Compaq Insight Manager 7 Technical Reference Guide 10-47 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management d. Click Add File. A dialog box displays. e. Enter the name of the file you wish to add. NOTE: Delete allows you to remove any of the files displayed. To delete a file, select the file you wish to delete, and click the Delete. 4. Click Finish. New Installation on a Machine that has Web Agents Installed This wizard will initiate when a Compaq Web-Based Management product is installed a machine that has existing security settings. Once the wizard initiates, the following will occur: Compaq Version Control Agent Configuration The Version Control Agent Configuration dialog box displays. The Version Control Agent Configuration dialog box allows you to configure the Compaq Version Control Repository Manager that will provide a detailed listing of Compaq software. 10-48 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management To configure the Compaq Version Control Repository Manager: 1. In the Repository Manager Device field, enter the name of the server that hosts the Compaq Version Control Repository Manager. 2. In the Repository Manager Login Account field, select the security level from the drop- down list. 3. Click Finish. The installation is complete. Uninstalling the Compaq Version Control Agent In the event you need to uninstall the Compaq Version Control Agent, you can easily complete the process by following these steps: 1. From your desktop, click Start. The Start menu displays. 2. Select Settings. The Settings menu displays. 3. Double-click Control Panel. The Control Panel dialog box displays. 4. Double-click Add/Remove Programs. The Add/Remove Programs Properties dialog box displays with a listing of installed software. 5. Scroll down the software listing, and select Compaq Version Control Agent. 6. Click Change/Remove. The Remove dialog box displays asking you to confirm your intention to remove the Compaq Version Control Agent. 7. Click Yes. The Remove dialog box displays again, indicating whether or not the Compaq Version Control Agent has been successfully removed. Compaq Insight Manager 7 Technical Reference Guide 10-49 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 8. Click OK. Your machine will automatically reboot. NOTE: You must reboot the device before reinstalling the Compaq Version Control Agent. Software Repositories The practice of updating Compaq Support Paqs and Components from a single or multiple repositories saves time and is key to standardizing software maintenance and update procedures on distributed systems. For maximum manageability and flexibility across operating system platforms, each repository that is created should conform to the following requirements: • Can be located on a local or shared network drive NOTE: The repository can be located on the server where Compaq Version Control Repository Manager is installed, or on a remote network drive. In both cases, the system user account that is to update the repository must have write access to the repository. • Updated automatically by Compaq ActiveUpdate • Managed by Compaq Version Control Repository Manager NOTE: Default installation of a Compaq Version Control Repository Manager can manage only the repository that is located on the server on which Updating a Repository with Compaq ActiveUpdate When a repository has been created, the repository must be populated with Compaq Support Paqs and Components prior to being updated on the target Compaq servers. The repository can be updated in any, or combination of any, of the following ways: • Compaq ActiveUpdate • Compaq website • Compaq SmartStart for Servers CD 10-50 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Compaq ActiveUpdate is the preferred solution for updating repositories automatically. ActiveUpdate is a web-based client application that keeps servers connected to Compaq for proactive notification and delivery of the latest Compaq Support Paqs and components directly to a specified repository. NOTE: Each installation of Compaq ActiveUpdate maintains one repository. The repository can be located on the server where Compaq ActiveUpdate is installed, or on a remote network drive. In both cases, the system user ID that is to update the repository must have write access to the repository. By using the network-based repository feature of Compaq ActiveUpdate, you ensure that all updates are always readily available for installation from standardized locations. NOTE: Refer to the Compaq ActiveUpdate User Guide for a complete description of all Compaq ActiveUpdate functions. The user guide is included in the Compaq ActiveUpdate download. NOTE: For online Help, click the question mark icon in upper right corner of the Compaq ActiveUpdate window. Multiple Target Server Management and Software Updates Introduction to Multiple Server Management The Software Update capabilities of Compaq Insight Manager 7 have been enhanced with the addition of the following features: • Software Update—This feature allows you to automatically update Compaq Support Paqs and Components onto Compaq servers managed by Compaq Insight Manager 7. Compaq Insight Manager 7 Technical Reference Guide 10-51 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • Querying by Device(s) with Software/Firmware—This query criteria allows the user to quickly create and display a list of devices with specific software or firmware versions. For example, an administrator may wish to locate and display all Compaq servers with Management Agents less than a defined version. The query may then be used with the Update Software and Firmware Task to update the servers to the current version of Management Agents. • Software Version Status Polling—This feature allows you to quickly determine which servers managed by Compaq Insight Manager 7 are in need of a software upgrade. • Group Configuration—This feature allows you to configure the settings of a group of servers by means of a Compaq Insight Manager 7 Task. All of these server software management enhancements rely on the tight integration of Compaq Insight Manager 7 with the Compaq Version Control Repository Manager and the Compaq Version Control Agent. Using Compaq Insight Manger 7 to Remotely Update Compaq Version Control Agents This section addresses the use of Compaq Insight Manager 7 queries and Application Launch Tasks supporting the use of the Remote Deployment Utility to update newer Compaq Management Agents (including the new Compaq Version Control Agents) and updated device drivers. This section is an adjunct to the existing documents and help files associated with each utility. To use Compaq Insight Manger 7 to remotely update the Compaq Version Control Agents: 1. Edit the Services Startup menu for the Compaq Insight Manager 7 service to use a Domain Admin login account shared across the collection of servers needing the update. If you create a special domain admin account for Compaq Insight Manager 7 to use to start the service, it will need Log in as a Service privileges and the ability to mount file shares on all the remote systems. 2. Build Queries – You will need one or more queries built in Compaq Insight Manager 7 do determine which systems you want to deploy the software to. 3. Build a Control Task – these tasks perform an Application Launch for each query. Changing the Startup Account For Windows 2000: 1. Click Start. 2. Select Settings. 3. Click Control Panel. 4. Click Administrative Tools. 5. Click Services. 6. Select Compaq Insight Manager 7, and right click to access Properties. 10-52 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 7. Select the Log On tab. 8. Select This Account. 9. Enter a Domain Administrator account and password and click OK. 10. Restart the service to allow the changes to take effect. Creating the Query To create one or more queries using the wizard that finds the list of devices you want to install the Compaq Version Control Agents on, you can use one of the existing queries. For example, the Devices by Operating System query for all Windows 2000 systems may be appropriate. After creating your query, run it to make sure in contains the systems you want to update. Creating the Task To create a new Application Launch Task: 1. Navigate to the Tasks section of Compaq Insight Manager 7. 2. Select Devices from the top menu. 3. Select Tasks from the left side-bar. 4. Select Create a New Control Task 5. Select the Application Launch type. NOTE: You will need to create the batch file before creating the task. If you do not already have the batch file created, refer to the section titled “Batch File.” 6. Enter the path to your batch file. This example uses C:\COMPAQ\RDU\SWUPDATE.BAT. No variables need to be defined. 7. Click Next to continue. 8. Select the query you created or identified in the previous step. 9. Once you have selected the correct query, click Schedule. 10. On the Schedule Configuration panel, select Run Once and specify the Start Time. 11. Click OK to close the schedule panel. 12. Assign the task a meaningful name, and click Save. Batch File & RDU placement The following batch can be used in conjunction with the Remote Deployment Utility (RDU) to allow Compaq Insight Manager 7 to install the entire Compaq Support Paq, including the new Compaq Version Control Agent, remotely. 1. First, copy the RDU utility from the SmartStart 5.3 CD into a directory on the system where Compaq Insight Manager 7 is installed. For this example, the full Support Paq, including RDU, must already be copied to C:\COMPAQ\RDU\RDUoff53CD. Compaq Insight Manager 7 Technical Reference Guide 10-53 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management NOTE: In the 5.3 release, the name of the bundle file that contains the Support Paq for Windows 2000 definition is BP000042.XML. For later versions of the Support Paq, or for Support Paq’s for other operating systems, this filename will be different. Be sure to use the name of the bundle file that corresponds to the Support Paq you wish to update. 2. You will need to cut and paste the lines below, using Notepad or some other tool, into a file named SWUPDATE.BAT. NOTE: This batch will create a log file for each attempted software install that will be deposited in the C:\COMPAQ\RDU directory with a filename that matches the name of the device that was updated. For example, if the device name is EXCH1, the log filename will be EXCH1- SWUpdate.log. These log files are the only way to check the success or failure of the software deployment. Example Batch File: REM ********COMPAQSOFTWAREUPDATES******** REM ********forWIndows2000******** echo ======Begin ===== Device Name %deviceName% >> C:\compaq\rdu\%deviceName%-SWUpdate.log echo Updating system software >> c:\compaq\rdu\%deviceName%- SWUpdate.log C:\compaq\rdu\RDUoff53CD\setupc /t:%devicename% /f /r c:\compaq\rdu\RDUoff53CD\BP000061.XML>> C:\compaq\rdu\%deviceName%-SWUpdate.log if "%errorlevel%" == "2" echo Attention! There has been an error in the deployment procedure %devicename% %queryname% >> C:\compaq\rdu\%deviceName%-SWUpdate.log echo Installation complete >> C:\compaq\rdu\%deviceName%- SWUpdate.log 10-54 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management echo See the C:\CPQSYSTEM\LOG\CPQSETUP.LOG installation log file on server %deviceName% for details. >> C:\compaq\rdu\%deviceName%- SWUpdate.log echo End ======>> C:\compaq\rdu\%deviceName%-SWUpdate.log EXIT NOTE: The log file created on the server during the update process is very verbose and lists the success or failure of each component updated. Only basic success or failure information is recorded in the log on the server running Compaq Insight Manager 7. Accessing Compaq Version Control Agent from within Compaq Insight Manager 7 To access Compaq Version Control Agent from within Compaq Insight Manager 7, follow the steps below. 1. From the toolbar, click Devices. 2. From the Overview window, click the total at the bottom of the Servers column. The Query Results window is displayed. 3. In the Device column, click a device that has Compaq Version Control Agent installed. The Device Information window is displayed. 4. In the Device Links dialog box, click Compaq Version Control Agents. The Compaq Version Control Agent Home window is displayed. NOTE: You can access the Compaq Version Control Repository Manager in the same manner by clicking on Compaq Version Control Repository Manager in the Device Links dialog box. NOTE: You can also access Compaq Version Control Agent by clicking the icon in the Software Status column on the Query Results window. Server Management Process and Usage Scenarios The basic server management process by means of Compaq Insight Manager 7 is summarized in the diagram below. Compaq Insight Manager 7 manages all servers that are discovered on a network connection within a specified IP address range. The information that is gathered from the managed servers is automatically stored in a database that is accessible to Compaq Insight Manager 7. • Compaq Insight Manager 7 can apply a system-defined or user-editable query to the information that is stored in the database to select only a subset of servers from the group of managed servers. • Compaq Insight Manager 7 can then apply a system-defined or user-editable task on the subset of servers to alter their configuration or obtain status information from them. Compaq Insight Manager 7 Technical Reference Guide 10-55 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management This chapter uses the basic server management process described above and provides the following usage scenarios for the software update and group configuration aspects of Compaq Insight Manager 7: • Scenario 1: Updating the Compaq Version Control Agent by Means of the Compaq Remote Deployment Utility • Scenario 2: Upgrading Server Software with the Software Update Feature • Scenario 3: Using Group Configuration to Modify Compaq Version Control Agent Settings The purpose of these examples is to illustrate the multiple target software update features included in Compaq Insight Manager 7. Minimum Requirements IMPORTANT: Before installing software onto a target Compaq server, always ensure that a recent backup of the target Compaq server is available in case the update procedure were to fail. For successful multiple target software updates and group configurations with Compaq Insight Manager 7, you must meet the following minimum requirements: • Compaq Insight Manager 7 application must be installed on an administrative system that meets the minimum software and hardware requirements of the application. • One or more target Compaq servers running Windows NT 4.0 or Windows 2000 in need of a software upgrade. These servers must have been previously discovered by Compaq Insight Manager 7. • Sufficient hard drive space to install the components must be available on the target Compaq servers. See Chapter 2 of the Web-Based Software Maintenance User Guide for more information. • All target Compaq servers must be connected to the same network and use TCP/IP to enable the servers to be seen from the administrative server. • The administrative server and the target Compaq servers must also have the Windows Internet Name Service (WINS) enabled. 10-56 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • There must be an account with administrative privileges on each target Compaq server. The administrative account on each target Compaq server must use the same user name and password that is used on the administrative system. If administrative privileges are not set up in this way, Compaq Insight Manager 7 cannot install software onto the target Compaq servers. As an alternative, you can use a domain account on the local administrative Compaq Insight Manager 7 server that has administrative privileges on the target Compaq servers. Additionally, a trust relationship must be established with each of the target Compaq servers. See “Setting up Trust Relationships” in Chapter 12 of this guide. NOTE: You can override the same user name and password requirement with the NET USE command. NET USE allows you to use a different administrator level user ID to attach to a remote server. For information about the syntax and usage of the NET USE command, see the operating system documentation. Software Update Setup Checklist The following checklist will lead you through the steps to install and configure the components necessary to do your first software update from Compaq Insight Manager 7. Install and Configure a Compaq Version Control Repository Manager Agent NOTE: Installation can be as part of the Compaq Insight Manager 7 installation or stand-alone • Reference 1 (setup as part of Compaq Insight Manager 7 install): Chapter 2 of this guide—“Preparing to Use Compaq Insight Manager 7” • Reference 2 (stand-alone setup): Chapter 2 of the Web-Based Software Maintenance User Guide—“General Requirements and Installation” Next, the repository folder should be populated with Compaq Support Paqs and Components. • Reference: Chapter 1 of the Web-Based Software Maintenance User Guide—“Updating a Repository With Compaq ActiveUpdate” Run Discovery From Compaq Insight Manager 7 This is necessary in order to find the server systems to install the Compaq Version Control Agent to. If Discovery has already been run once from Compaq Insight Manager 7, then you may proceed to the next step. Reference: Chapter 4 of this guide—“Discovery, Identification and Status” Configure and Install the Compaq Version Control Agent on All Servers Reference: Scenario 1: Updating the Compaq Version Control Agent by Means of the Compaq Remote Deployment Utility. Compaq Insight Manager 7 Technical Reference Guide 10-57 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Create a Compaq Insight Manager 7 User With Device Access As with establishing a trust relationship, it is necessary to have a Compaq Insight Manager 7 user account with administrator or operator privileges to devices. • Reference 1: Chapter 10 of this guide—see the “Configuring User Accounts” section • Reference 2: Compaq Management CD “Understanding Compaq Insight Manager 7 Security” • Reference 3: Chapter 11 of this guide—“Settings for Security” Run the Software Version Status Polling Task (Optional) While this step is not required, it can be run in order to get the most up-to-date software status from the Compaq Version Control Agent on each server. Reference: Chapter 8 of this guide—see the “Software Version Status Polling Task” section Set up a Query for the Software Update Task To determine a set of devices on which to run a Software Update Task, create a query using the Software/Firmware criteria. Reference: “Creating a Query to Define a Group of Servers to be Targeted.” Set up a Software Update Task The last step is to create and run a Software Update Task. Reference: “Creating a Software Update Task to Upgrade the Software of Selected Servers” in this chapter. 10-58 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Scenario 1: Updating the Compaq Version Control Agent by Means of the Compaq Remote Deployment Utility The integrated Software Update feature of Compaq Insight Manager 7 relies on the following components: • Compaq Version Control Repository Manager installed on servers containing a repository • Compaq Version Control Agent installed on managed servers Compaq Insight Manager 7 can also update software by using utilities such as the Compaq Remote Deployment Utility. This section focuses on using the Compaq Remote Deployment Utility with Compaq Insight Manager 7 to update and install the Compaq Version Control Agent onto all managed servers that do not already have the Compaq Version Control Agent. Since the Compaq Version Control Agent relies on other Compaq components to function properly, this scenario describes the installation of the Compaq Support Paq, so that all of the required features are installed to target Compaq servers. When the Compaq Version Control Agent is installed on the managed servers, future updates will be able to take full advantage of the software update feature integrated into Compaq Insight Manager 7 to quickly and easily install software to managed Compaq servers. NOTE: To use Compaq Insight Manager 7’s Software Update feature to install Compaq Version Control Agent on a system, that system must have a previous version of Compaq Version Control Agent already installed. IMPORTANT: When using Compaq Insight Manager 7 in conjunction with the Compaq Remote Deployment Utility, Compaq recommends updating to no more than 100 target Compaq systems with any given Application Launch Task. This procedure is divided into the following sections: • Legacy Configuration of Compaq Insight Manager 7 for Authentication on Other Domains • Obtaining the Required Tools • Configuring the Compaq Version Control Agent Using the Component Configuration Tool • Creating a Task to Run the Batch File on the Selected Servers Legacy Configuration of Compaq Insight Manager 7 for Authentication on Other Domains Set the Compaq Insight Manager 7 server service security context on the Compaq Insight Manager 7 server by means of a user account having administrative privileges. Compaq Insight Manager 7 Technical Reference Guide 10-59 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management IMPORTANT: The Compaq Insight Manager 7 service is set to run by default in the context of a system account. This account cannot connect to other domains until authentication is obtained. Authentication enables the Compaq Remote Deployment Utility to authenticate itself to a remote domain as a user with administrative privileges. You must change the Logon Account of the Compaq Insight Manager 7 service to an account that is local to the Compaq Insight Manager 7 server. Configuring Authentication on Other Domains Follow these steps to configure the Compaq Insight Manager 7 service: 1. Create an operating system account for the Compaq Insight Manager 7 service to use, and configure the account with administrative privileges. The Administrator account can be used. See “Specifying User Settings” in this guide for more information. 2. Open the Control Panel, then open the Services applet. 3. Right-click on Compaq Insight Manager 7 and select Properties. 4. Select the This Account tab, enter the user account and password for Compaq Insight Manager 7 to use, then click OK. Compaq Insight Manager 7 is now configured to allow for authentication on other domains. Obtaining the Required Tools The Compaq Support Paq contains the tools and components required to install the Compaq Version Control Agent. Use Compaq ActiveUpdate to obtain the latest Compaq Support Paq or download the Compaq Support Paq from the Compaq website at: www.compaq.com/support/files NOTE: You must use Compaq Support Paq version 5.30 or later. The tools are also available on the Compaq SmartStart for Servers CD. The executable file that launches the update utility is called SETUPC.EXE and is located in the \CPQSUPSW\NTCSP\ subdirectory of the CD. The utility also has an associated help file called SETUPC.HLP. The Compaq Component Configuration tool is called CPCONFIG.EXE. If there is a Compaq Version Control Repository Manager on the Compaq Insight Manager 7 system, copy the Compaq Support Paq to the repository directory, otherwise create a new directory on the Compaq Insight Manager 7 server. For our example, we’ll create c:\VCAInstall. Copy the Compaq Support Paq to this directory. 10-60 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Configuring the Compaq Version Control Agent Using the Component Configuration Tool Before installing the Compaq Version Control Agent component, first configure it with a repository and a trust relationship with Compaq Insight Manager 7 as described below. These configured settings will be applied to all systems when the Compaq Version Control Agent is installed, so it will not be necessary to individually configure each system later. Configuration Tool The Compaq Version Control Agent supports pre-configuration via an “embedded” configuration file. The file can only be accessed by using the Compaq Component Configuration Tool, cpconfig.exe, which is included with the Compaq Support Paqs beginning with SmartStart 5.3. The Compaq Version Control Agent Component file and the Component Configuration Tool file, must be in the same directory. 1. Run cpconfig.exe, either from the command line or by double-clicking from an Explorer window. The Compaq Component Configuration Tool dialog box displays. 2. Click Compaq Version Control Agent. The Compaq Version Control Agent Configuration form displays as shown Error! Reference source not found.. Compaq Insight Manager 7 Technical Reference Guide 10-61 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 3. The Compaq Version Control Agent Setup section configures the Compaq Version Control Agent with a Compaq Version Control Repository Manager to be used when determining software status. In the Server Name field, enter the name of the server where the Compaq Version Control Repository Manager is installed. 4. In the Password field, enter the password applicable to the Compaq Version Control Repository Manager designated in the Server Name field. 10-62 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 5. The Compaq Web-Based Management Setup section configures the access and security settings for all of the agents on the target systems. If there are already agents installed on the target systems, and you are satisfied with the current settings, then it is not necessary to set any of the settings in this section. If there are currently agents installed, but wish to modify the current settings, then adjust the settings accordingly and click Overwrite before saving the settings. 6. In the Administrator Password section, in the Password field, enter the password you want to assign the administrator account. NOTE: The password specified in the administrator section will be assigned to the operator and user accounts as well. 7. In the Confirm field, re-enter the password exactly as you entered it in the Password field for verification. 8. In the Compaq Insight Manager 7 Trust Relationships section, in the Select Trust Mode field, select the level of security from the drop-down list. For more information regarding trust modes, refer to Chapter 2 of the Web-Based Software Management User Guide. 9. If you selected Trust by Certificates, paste the Compaq Insight Manager 7 base64 encoded certificate into the text box provided. For detailed instructions on retrieving this certificate, see the Chapter 12 of this guide. After exporting the certificate, open the exported certificate in Notepad, copy the entire contents of the certificate to the clipboard, and paste it into the certificate box in the configuration tool panel. 10. Click Save. A message displays indicating whether or not the configuration was saved successfully. 11. Click OK. The Compaq Component Configuration Tool displays. Creating a Task to Run the Batch File on the Selected Servers Next, a Compaq Insight Manager 7 task is necessary to launch the batch file that runs the Compaq Remote Deployment Utility on the target Compaq servers. To create the Compaq Insight Manager 7 task, follow these steps: 1. Login to Compaq Insight Manager 7 as an administrator if you are not already logged in. The Home window displays. a. From the toolbar, click Devices. b. From the menu, click Tasks. The Tasks window is displayed. c. In the Control Tasks section, click Create a New Control Task, then select Application Launch from the list. The Create/Edit Task dialog box is displayed. Compaq Insight Manager 7 Technical Reference Guide 10-63 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 2. In the Executable Full Path & Name field, type swupdate.bat. This batch file is in the Compaq Insight Manager 7 base folder, and so there is no need to enter path information. Leave the Parameter(s) field blank. 3. In the Variable field, enter the variable name ADMIN, then enter the variable value in the Value field. This variable is the user name that will be used to log on to the administrative account on each target Compaq server. Click Set to enter the next variable. IMPORTANT: Variable names are not case sensitive in Compaq Insight Manager 7. However, variable values are case sensitive, and authentication on the target Compaq server will fail if the case is not entered correctly. 4. In the Variable field, enter the variable name ADMINPW, then enter the variable value in the Value field. This variable is the password that will be used to log on to the administrative account on each target Compaq server. Click Set to enter the next variable. 5. In the Variable field, enter the variable name REPO_DIR. In the Value field, enter the name of the directory where you copied the Compaq Support Paq (in our example, we used c:\vcainstall). Click Set to enter the next variable. 6. In the Variable field, enter the variable name INSTALL FILE. In the Value field, enter the variable value. This value should be the name of the .XML file associated with the Compaq Support Paq (for example, for the Compaq Support Paq version 5.3 for Windows 2000, the filename is bp000061.xml). If you’re unsure what the .XML file name is, look in the directory for an .XML file of the format bpxxxxxx.xml. When you’ve entered the value, click Set, then click Next to continue creating the task. 7. On the next panel, enter a name for the task, and then click New Query to define a list of devices to install to. Follow the following steps to create the query. a. On the Choose a Query Category panel, be sure Devices by Type is selected. Click OK. b. Select Devices by Type again from the Query Criteria Selection list, then click Type in the bottom section and select Server from the Criteria panel. c. From the Create/Edit Query dialog box, enter a name for the query in the Query Name field. 10-64 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management d. Under Query Criteria Selection Mode, click the Inclusion tab and select Device(s) of Type. Select Server and click OK. NOTE: Multiple criteria can be used to select servers. Target Compaq servers can be selected based on processor type, machine type, and many other criteria chosen by the Administrator. For example, the Device(s) by product name selection chooses the target Compaq servers based on product name, and Device(s) by Operating System chooses target Compaq servers based on the operating system they’re running (which is especially important if when installing a Compaq Support Paq to a mixed operating system environment). NOTE: If desired, select Device(s) within IP range(s) under the Query Criteria Selection section to constrain the selection of servers within a specified IP range. This scenario selects all servers that fall within the IP range that is specified in the settings for Discovery. 8. Click Save to save the query. 9. Click Schedule located in the Selected Query and Schedule box. The Schedule Configuration dialog box is displayed. NOTE: See the “About Task Scheduling” in this guide, for an explanation of all the options available on the Schedule Configuration dialog box. Compaq Insight Manager 7 Technical Reference Guide 10-65 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 10. Click Now to execute the task immediately, then click OK. The Create/Edit Task window is displayed again, confirming that the task will be executed immediately. 11. Click Save to save and run the task. The task will be listed under the Control Tasks heading of the Tasks window. NOTE: You can run a task in Compaq Insight Manager 7 at any time by selecting the Execute a task icon to the left of the task on the Tasks window. The progress of the task and results are displayed next to the task. When the task executes, the Compaq Insight Manager 7 server launches one copy of the batch file for each server in the query result list. The Compaq Remote Deployment Utility attempts to authenticate each server with the information passed on by Compaq Insight Manager 7 to the %ADMIN% and %ADMINPW% user variables. Next, the utility begins to update the Component defined by the %INSTALL FILE% user variable. NOTE: Because some Components may require a reboot to complete installation, consider creating a Compaq Insight Manager 7 task to force a reboot of the target Compaq servers. Base the query that selects the target Compaq servers on the update query, and reboot the servers using the SHUTDOWN.EXE utility supplied in the Microsoft Windows NT 4.0 or Windows 2000 resource kits. The batch file that runs the SHUTDOWN.EXE utility is similar to the update batch file. For additional information on parameters that the SHUTDOWN.EXE utility accepts, refer to the documentation for the utility in each resource kit. As the batch file executes on target Compaq servers, the Component adds installation activity to the CPQSETUP.LOG installation log file, located in the C:\CPQSYSTEM\LOG\ subdirectory on each target Compaq server. You may also look in the \log folder in the Compaq Insight Manager 7 directory for log information. 10-66 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management NOTE: To copy the CPQSETUP.LOG installation log file from target Compaq servers to a centralized location, create another Compaq Insight Manager 7 task that runs a batch file, basing the query that selects the target Compaq servers on the update query. The batch file may be similar to the following text: REM ***Connect to the target by attaching to the IPC$ share with username and password ’net use \\%devicename%\ipc$ /user:%admin% %adminpw%’ REM *** Appending the target log file from the target to the centralized, network-based repository REM *** mapped to drive s: REM *** Assuming %systemdrive% on the target is C, D, E, or F if exist \\%devicename%\c$\cpqsystem\log\cpqsetup.log type \\%devicename%\c$\cpqsystem\log\cpqsetup.log >> s:\cpqsystem\%devicename%.log if exist \\%devicename%\d$\cpqsystem\log\cpqsetup.log type \\%devicename%\d$\cpqsystem\log\cpqsetup.log >> s:\cpqsystem\%devicename%.log if exist \\%devicename%\e$\cpqsystem\log\cpqsetup.log type \\%devicename%\e$\cpqsystem\log\cpqsetup.log >> s:\cpqsystem\%devicename%.log if exist \\%devicename%\f$\cpqsystem\log\cpqsetup.log type \\%devicename%\f$\cpqsystem\log\cpqsetup.log >> s:\cpqsystem\%devicename%.log REM *** Disconnect from the IPC$ share ’net use \\%devicename%\ipc$ /delete Determining Software Version Status on Target Compaq Servers After the Compaq Version Control Agent and the Compaq Version Control Repository are installed and configured on your systems, Compaq Insight Manager 7 runs Version Status Polling tasks to determine when software on target Compaq servers may require an update. Creating a Software Version Status Polling Task Compaq Insight Manager 7 has two predefined software version polling tasks called Software Version Status Polling and Initial Software Version Status Polling. These predefined Software Version Polling tasks should be edited or deleted with great care. • The Software Version Status Polling task is used in conjunction with the Compaq Version Control Agent installed on managed servers to determine whether or not an update is available for the software and firmware installed on the device. • The default Initial Software Version Status Polling task is automatically run as each server is discovered. • The default Software Version Status Polling task is set to run weekly and will update software statuses according to updates that have been added to the software repository folder. Compaq Insight Manager 7 Technical Reference Guide 10-67 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management • It is suggested that the default Software Version Status Polling task be run manually by going to Devices, Tasks, and clicking the green arrow (Execute a Task) before beginning the update process to be certain that all version statuses are updated. Results Generated by Software Version Status Polling Tasks Polling tasks do not modify the target Compaq servers. Instead, they provide information on the target Compaq servers selected by a query. When a Software Version Status Polling Task executes, Compaq Insight Manager 7 retrieves version information on software and firmware installed on each target Compaq servers. It also retrieves the software upgrade status of the device from the Compaq Version Control Agent installed on that device. This upgrade status is displayed in the Software (SW) Status column of any Query Results window. The results of the polling are reported in the SW Status column on any Query Results window. NOTE: The overall status that is given at the bottom of the window refers to device hardware status, not device software status. The SW Status column indicates whether software updates are available for the software on the targeted device. The SW Status column also indicates how critical the software update is. There are four status levels for software, as shown in Table 10-14. Table 10-14: Software Status Icons Icon Status Current All software components on the targeted device match the software in the repository. Minor An upgrade is available for the software components on the targeted device. Major An upgrade that contains a critical bug-fix is available for the software components on the targeted device. Unknown Software status could not be determined. Ensure that the Compaq Version Control Agent is installed on this target device and that there is a trust relationship established. If the Compaq Version Control Agent is present on a server, then clicking the software status icon opens the Compaq Version Control Agent's Software Inventory window that details the software components that are installed on that server. See Chapter 3 of the Web-Based Software Management User Guide for information about using the Software Inventory window. 10-68 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management If the Compaq Version Control Agent is not installed on the target Compaq server, the Legacy Version Control window is displayed. Scenario 2: Upgrading Server Software with the Software Update Feature To upgrade managed servers with the most current software, Compaq Insight Manager 7 provides software update capabilities that make use of the Compaq Version Control Repository Manager and the Compaq Version Control Agent. Automated software updates by means of Compaq Insight Manager 7 have the following restrictions: • Updates can be performed on Compaq servers only that have the Compaq Version Control Agent installed and trust a Compaq Insight Manager 7 server. The software update feature cannot be used with third-party devices. • Updates require Compaq Support Paqs or Components, version 5.3 or later. The software update feature does not support third-party software. • Updates are supported only on Windows NT 4.0 and Windows 2000 operating systems. This scenario focuses on using the software update feature of Compaq Insight Manager 7 to select a subset of managed servers on which a version of Compaq NIC Agents earlier than 5.3 is installed. The section also focuses on upgrading the subset of servers to the most recent version of Compaq NIC Agents software available in the repository. This procedure is divided into the following sections: • Creating a Query to Define a Group of Servers to be Targeted • Creating a Software Update Task to Upgrade the Software of Selected Servers • Results Logs of Control Task Queries Creating a Query to Define a Group of Servers to be Targeted A Compaq Insight Manager 7 query is necessary to select a group of servers on which a version of Compaq NIC Agents earlier than 5.3 is installed. To create the Compaq Insight Manager 7 query, follow these steps: Compaq Insight Manager 7 Technical Reference Guide 10-69 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 1. Log in to Compaq Insight Manager 7 as an Administrator. The Home window is displayed. 2. From the toolbar, click Devices. 3. From the menu, select Queries, then click Device. The Device Queries window is displayed. 4. Under the Devices by Type heading, click New. The Create/Edit Query dialog box is displayed. 5. From the Create/Edit Query dialog box, enter a name for the query in the Query Name field. 6. Under the Query Criteria Selection section, select the Inclusion tab and select Device(s) with Software/Firmware. 7. Under the Query Description section, click Software/Firmware to specify the actual values to query on. The Criteria Configuration dialog box is displayed. 8. From the Criteria Configuration dialog box, select a repository from the Select a Repository list. Software that is available in the selected repository is displayed in the Select Items from List of Repository Contents section. NOTE: This step is optional. If the repository that comes up initially is adequate, there is no need to select a new repository. 9. Select Compaq NIC Agents for Windows (English (US) under the Management Agents folder of Microsoft Windows 2000. The selected software is displayed in the Selected Items (logically OR’ed together) section. 10. The default file comparison under the Comparison heading is set to All Versions. Click the File Comparison field for the software and change the field to less than or equal to. 10-70 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 11. The default file version under the Version heading is set to the version of the latest software in the repository. Click the Version field for the software and change the field to 5.10. 12. Click OK. The Create/Edit Query dialog box is displayed again, confirming that the query includes all servers with a version of Compaq NIC Agents for Windows that is less than or equal to 5.10. NOTE: Additional criteria filters can be used to further define selected servers. Target Compaq servers can be selected based on processor type, machine type, and many other criteria chosen by the administrator. For example, the Device(s) by product name criteria filter selects the target Compaq servers based on product name. NOTE: If desired, select Device(s) within IP range(s) under the Query Criteria Selection section to constrain the selection of servers within a specified IP range. 13. Click Save to save the query. The new query will be listed under the Devices by Type heading of the Device Queries window. By clicking the hyperlink of the new query on the Device Queries window, the new query can now be run to display the selected subset of servers. Related Topics: Scenario 2: Upgrading Server Software with the Software Update Feature Creating a Software Update Task to Upgrade the Software of Selected Servers After the query has been created and saved, a Compaq Insight Manager 7 software update task is necessary to upgrade the software of target Compaq servers from the repository. To create the Compaq Insight Manager 7 software update task, follow these steps: 1. Login to Compaq Insight Manager 7 as an Administrator if you are not already logged in. The Home window is displayed. 2. From the toolbar, click Devices. 3. From the menu, click Tasks. The Tasks window is displayed. 4. On the Control Tasks menu bar, click Create New Control Tasks. From the drop-down menu, select Update Software and Firmware. 5. Select a repository from the Select a Repository list. The selected repository will be used to select the software to update onto the target Compaq servers managed by Compaq Insight Manager 7. NOTE: This step is optional. If the repository that comes up initially is adequate, there is no need to select a new repository. Compaq Insight Manager 7 Technical Reference Guide 10-71 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management IMPORTANT: The repository is used only to select the software items. Software is updated from the repository that each Compaq Version Control Agent is configured to use. If you set up and configure the Compaq Version Control Agents to use different repositories, you must set up replication procedures to ensure that your repositories are consistent. 6. When the repository is selected, Compaq Insight Manager 7 displays a master list of all Compaq Support Paqs and Components that are available for update from the repository. Select the software to be installed onto the target Compaq servers. As the software is selected, the most recent version of the selected software is added to the Selected Items section at the bottom of the window. NOTE: Clicking Name displays a window of the repository with the full description of the item. If several software versions for the selected software are present in the repository, the default software version can be changed, by clicking the drop-down arrow in the Version list. IMPORTANT: By default, Compaq Support Paqs and Components do not overwrite a more recent version of software on the target Compaq servers. If the installation of software on the target Compaq servers needs to be forced to downgrade, select Force for each component to ensure that the software on the target Compaq servers is overwritten. NOTE: Software will be installed in the order it is listed in the Selected Items list. You can change the position of any selected item by clicking Move Up and Move Down. When ordering the components, it is recommended they be ordered as follows: drivers, services, and then utilities/agents. 7. Click Next to continue creating the software update task. You can adjust other task settings like waking target Compaq servers before sending update commands and rebooting target Compaq servers after the update completes. NOTE: Remote WakeUp is a feature used by Compaq Insight Manager 7 to bring a system that is in Advanced Configuration and Power Interface (ACPI) standby mode, or powered off, to full power. A system can be remotely powered up if it is equipped with a Wake On LAN (WOL)-enabled NIC or it has ACPI support in the operating system. Refer to the target Compaq server documentation to determine if the server supports Remote WakeUp. NOTE: Each targeted Compaq server is not rebooted until the installation of all selected software components has successfully completed on the target Compaq server. 8. Click Next to continue creating the software update task. 9. Enter a name for the task, then select a query to run this task against in the List of Queries box. 10. Click Schedule that is located in the Selected Query and Schedule box. The Schedule Configuration dialog box is displayed. NOTE: See “About Task Scheduling” in Chapter 8 of this guide for an explanation of all the options available on the Schedule Configuration dialog box. 10-72 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 11. Select Run Once and schedule a time for the task to run, then click OK. The Create/Edit Task window is displayed again, confirming when the task is scheduled to run. 12. Click Save to save the task and return to the Tasks window. The software update task will be listed under the Control Tasks heading of the Tasks window. NOTE: You can run a task in Compaq Insight Manager 7 at any time by selecting the Execute a task icon to the left of the task on the Tasks window. The progress of the task and results are displayed next to the task. If the task was scheduled to run at a later time, the initial Last Run information in the Tasks window is set to Never. The Last Run information will update as soon as the software update task executes. Results Logs of Control Task Queries The Update Software and Firmware Task appends events to a log file as the events occur, when the task is run. The log file for each control task is accessible by clicking the log icon to the left of the task. The Event window for each control task provides the following information on generated events: • Cleared Status • Severity • Type • Device Name • Received Cleared Status The Cleared Status heading indicates whether or not the event has been cleared by the user. Events are cleared by selecting the event, and clicking Action in the top left of the event list, then selecting Clear Events to change the event status to Cleared. Severity The Severity heading indicates the impact the event has on the device. There are four severity levels for events, as described in Table 10-15. Table 10-15: Event Severity Level Icons Icon Status Informational Normal Compaq Insight Manager 7 Technical Reference Guide 10-73 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Minor Major • Informational and Normal events are logged to confirm the internal event, such as Startup, or the result of a successful task completion, such as a component install. • Minor events can indicate a condition that may mean a feature of the Compaq Version Control Agent is not fully operational, such as an incorrect configuration. • Major events are logged when a task or process fails. This could indicate a problem with the Compaq Version Control Agent, but can also be caused by invalid input in a task or an external condition (such as a network problem), which can prevent a task from completing. Type The Type heading indicates the type of control task that generated the event. The control task is a hyperlink that allows the user to drill down for detailed information about the event and to clear the event. Like any other Compaq Insight Manager 7 task, software update tasks may take anywhere from a few minutes to several hours to complete, depending on how vast the managed network of selected servers is. In addition to reporting adjacent to the task the completion percentage on the Tasks window, Compaq Insight Manager 7 includes a software update polling function that provides detailed information about the execution of the software update. The software update polling function runs in the background when a software update task is started. The information that is available through the software update polling function is displayed in real time under the Software Update Task Details heading of the Event Details window. The Software Update Task Details panel provides summary information about each device or detailed information about the software components as they install on the targeted Compaq servers. The Status line shows In Progress until all the software on the targeted Compaq server has been downloaded from the repository. At that point, the In Progress Status line is changed to a hyperlink to the Compaq Version Control Agent Install log. The status is changed to Succeeded or Failed upon installation completion or failure. The hyperlink allows the user to obtain detailed information from the Compaq Version Control Agent software update status log of the targeted Compaq server. If Compaq Insight Manager 7 is unable to communicate with a device that is in the process of installing updated software for more than two hours the status of the device will become Process timeout. In this case the update may be continued on the device. The user should look at the log file in the Compaq Version Control Agent for additional information about the status of the update. 10-74 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Device Name The Device Name heading indicates the name of the device that generated the event. The device name is a hyperlink that allows the user to drill down for detailed information on the device. Received The Received heading indicates the date and time the event was generated. NOTE: The heading buttons can be used to sort the rows of the Query Results table. To sort the table by task date, click the Received heading. By using the log files generated by Compaq Insight Manager 7 and the drill down capabilities that are provided, administrators obtain the necessary information to troubleshoot problems and manage networks of devices as efficiently as possible. Task Log You can view details regarding software updates by means of Compaq Insight Manager 7. Each time you update a software task, a new entry is created in the log. 1. Click Task. The Device Information window displays. The Device Information window displays links to the available devices. NOTE: Click the Log icon in the Control Tasks bar to expand all of the devices, or click an arrow associated with the task you wish to expand to expand an individual task. 2. In the Control Task section, click the Log icon to view the Task log for all executions associated with a specific task. The Query Results window displays. 3. Click Type to view details. The Event: Software Deployment window displays. NOTE: Each time a task is executed, an entry is made in the log. The entries in the log are displayed in descending order by date. The severity of the event is assigned a status based on the performance of each component used in the task. For example, if one component fails, and all of the other components update correctly, then the status icon reflects the failed update. NOTE: You can view details on a selected device by scrolling down to the Task Details section, and clicking the device link. Compaq Insight Manager 7 Technical Reference Guide 10-75 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Related Topics: Scenario 2: Upgrading Server Software with the Software Update Feature Scenario 3: Using Group Configuration to Modify Compaq Version Control Agent Settings Scenario 1 described installing the Compaq Version Control Agent to multiple systems using a single Application Launch task. This scenario also described using the Compaq Configuration Tool to modify the Compaq Version Control Agent component settings as it installed. However, it may be necessary to change the Compaq Version Control Agent settings (for example, setting a new repository) at some later date, after it has been installed on all of your systems. This scenario describes the use of the Group Configuration task to adjust the settings on the Compaq Version Control Agent. This scenario is divided into the following sections: • Creating a Query to Define a Group of Servers to be Targeted • Configuring One Server Running the Compaq Version Control Agent as the Source Device • Creating a Group Configuration Task to Configure the Group of Selected Servers Creating a Query to Define a Group of Servers to be Targeted Related Topics: Scenario 2: Upgrading Server Software with the Software Update Feature Configuring One Server Running the Compaq Version Control Agent as the Source Device Creating a Group Configuration Task to Configure the Group of Selected Servers Creating a Query to Define a Group of Servers to be Targeted The first step in the group configuration process is to use a Compaq Insight Manager 7 query to select a group of servers that have the Compaq Version Control Agent installed. NOTE: To avoid software update and group configuration bottlenecks, Compaq does not recommend configuring more than 100 target Compaq servers to use a specific repository. Instead, configure servers within narrow IP ranges. To create the necessary Compaq Insight Manager 7 query, follow these steps: 1. Log in to Compaq Insight Manager 7 as an administrator. The Home window is displayed. 10-76 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 2. From the toolbar, click Devices. 3. From the menu, select Queries, then click Device. The Device Queries window is displayed. 4. Under the Devices by Type heading, click New. The Create/Edit Query dialog box is displayed. 5. From the Create/Edit Query dialog box, enter a name for the query in the Query Name field. 6. Under the Query Criteria Selection section, click the Inclusion tab and select Device(s) with Web Agent. 7. Under the Query Description section, click Web Agent to specify the actual values to query on. The Criteria Configuration dialog box is displayed. 8. From the Criteria Configuration dialog box, select Compaq Version Control Agent and click OK. The Create/Edit Query dialog box is displayed again, confirming that the query will include all servers that have the Compaq Version Control Agent installed. NOTE: Additional criteria filters can be used to further define selected servers. Target Compaq servers can be selected based on processor type, machine type, and many other criteria chosen by the Administrator. For example, the Device(s) by Product Name criteria filter chooses the target Compaq servers based on product name. NOTE: If desired, select Device(s) within IP range(s) under the Query Criteria Selection section to constrain the selection of servers within a specified IP range. 9. Click Save to save the query. The new query will be listed under the Devices by Type heading of the Device Queries window. By clicking the hyperlink of the new query on the Device Queries window, the new query can now be used to display the selected subset of servers. Related Topics: Scenario 2: Upgrading Server Software with the Software Update Feature Configuring One Server Running the Compaq Version Control Agent as the Source Device • One server should be chosen to be the source device. This device will be selected during the Group Configuration task setup. The Compaq Version Control Agent configurable items will be copied from this server to all the servers defined by the query “Creating a Query to Define a Group of Servers to be Targeted.” • Using the Compaq Version Control Agent Options function, configure the following items on the server chosen to be the source device: — Machine Name — Login Privilege — Password Compaq Insight Manager 7 Technical Reference Guide 10-77 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management — Reference Support Paq • The source device must first be discovered by Compaq Insight Manager 7. • The source device must have a trust relationship established with the Compaq Insight Manager 7 server. See “Setting up Trust Relationships” in Chapter 12 of this guide. Creating a Group Configuration Task to Configure the Group of Selected Servers After the query has been created and saved, a Compaq Insight Manager 7 group configuration task is necessary to configure the Compaq Version Control Agent for the group of target Compaq servers. NOTE: As a precaution, ensure that the Compaq Insight Manager 7 query selects only the desired target Compaq servers before launching any group configuration task. Verifying the selection made by the query will help you avoid configuring a server that should not be configured. To verify the selection made, manually run the query and view the device list. To create the Compaq Insight Manager 7 group configuration task to configure the Compaq Version Control Agent settings on the selected group of servers, follow these steps: 1. Log in to Compaq Insight Manager 7 as an administrator if you are not already logged in. The Home window displays. 2. From the toolbar, click Devices. 3. From the menu, click Tasks. The Tasks window is displayed. 4. On the Control Tasks menu bar, click Create New Control Tasks. From the drop-down menu, select Group Configuration. 5. Select a source server from which the group configuration data is to be retrieved. 6. Click Next to continue creating the group configuration task. The group configuration settings that are available for the software that is installed on the source server are displayed. The group configuration settings that display can be saved as a template on the source server by clicking Save Template. If group configuration setting templates already exist on the source server, the source server’s configuration can be modified by loading an existing template. Click Load Template to load a previously saved template. Group configuration settings can also be modified in case they are not correct or they need to be changed, by clicking the Edit hyperlink. Clicking Edit accesses the configuration routines of the agent on the source server. 7. Select one or more group configuration settings that will be used to configure targeted groups of servers. If desired, you can also ensure that the target Compaq servers are brought out of low power mode before sending configuration commands. Click Next to continue creating the group configuration task and to select a query to associate with the task. 10-78 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management NOTE: Remote WakeUp is a feature used by Compaq Insight Manager 7 to bring a system that is in Advanced Configuration and Power Interface (ACPI) standby mode, or powered off, to full power. A system can be remotely powered up if it is equipped with a Wake On Lan (WOL)-enabled NIC or it has ACPI support in the operating system. Refer to the target Compaq server documentation to determine if Remote WakeUp is supported by the server. 8. From the Create/Edit Task dialog box, enter a name for the group configuration task in the Enter a name for this task field. 9. Under the List of Queries section, select an existing query or click New Query to create a new query of servers, with the Compaq Version Control Agent installed, to select the desired target Compaq servers. 10. Click Schedule which is located in the Selected Query and Schedule box. The Schedule Configuration dialog box is displayed. NOTE: See “About Task Scheduling” in Chapter 9 of this guide for an explanation of all the options available on the Schedule Configuration dialog box. 11. Select Run Once and schedule a time and date for the task to run, then click OK. The Create/Edit Task window is displayed again, confirming when the task is scheduled to run. 12. Click Save to save the task and return to the Tasks window. When the group configuration task executes, the task will append the task status to a log file as the group configuration completes on each device. The log file for the group configuration task is accessible by clicking the log icon to the left of the task. The log file is empty until the group configuration task runs at least once. For additional information about the contents of the log file and how to interpret the data, see the “Results Logs of Control Task Queries” section. Version Control (Legacy) NOTE: This is called Legacy Version Control because the functionality has been extended by the Software Update feature in Compaq Insight Manager 7. Compaq Insight Manager 7 Technical Reference Guide 10-79 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Legacy Version Control: Device Link Legacy Version Control checks the versions of Compaq operating system drivers, Management agents, Compaq utilities, and firmware on the selected device. It compares them with the information about the most current software and firmware version that is stored in the Version Control Database (VCDB). If you are using Microsoft products in conjunction with Compaq Insight Manager 7, you must install the latest Service Packs from Microsoft’s website: www.microsoft.com/ The Version Control window indicates whether the software is up-to-date, whether any upgrade is available or recommended, and lists the reasons for upgrading. The following diagram shows a system in need of upgrading. From within Compaq Insight Manager 7, you can hold the cursor over each status icon in the Version Control window of a device to learn recommendations for each one. IMPORTANT: Legacy Version Control results are only as recent as the last VCDB update. Be sure to upgrade your VCDB on a regular monthly or bi-monthly schedule. Find the latest VCDB on www.compaq.com/support/files/server. Refer to the section Downloading VCDB Updates for instructions to download from the Management CD or from Softpaq. Check the overall status quickly at the top of the Version Control window. A status icon and message tell you the state of your software on the device. The status is always the worst status of any software on the device. 10-80 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management The software version on the device is at least as current as the software versions in VCDB. An upgrade is available and recommended for software on the device. An upgrade is required. Your device software is out of date. An upgrade is unknown. Getting More Data As shown in Table 10-16: Table 10-16: Links in Version Control Link Effect Show Software Titles Only Collapses expanded lists of software. Show All Reasons Expands to display the version information. Show all Details Expands to explain why you should upgrade. Icons next to the reason indicate the purpose. About Configuration Legacy Version Control provides a reminder of the age of the Version Control database. Results are only as recent as your last update of the VCDB. To update VCDB, click Configure VCDB Update. Software Titles, Version Installed, and Latest Available This category, as shown in Table 10-17 displays single software titles and software families of programs and drivers that are installed on the device. A folder indicates a family of software titles. The folder color indicates the worst status of all members in a family. Table 10-17: Software Titles, Version Installed, and Latest Available Expandable Icon Collapsible Icon Status of the Oldest Title An upgrade is available for this software. No upgrade is necessary. An upgrade is required. An upgrade is unknown Showing the Reasons for Upgrading Click an icon next to a software title. Along with each reason is the version and date of software for which the change is available. Icons to the left of the reason description are described below. Compaq Insight Manager 7 Technical Reference Guide 10-81 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Showing the Details of the Reasons If a reason has a more detailed description, click the icon to view the details. Expands the list of details about a reason. Collapses the list of details about a reason. Indicates there is a full explanation of the change. Indicates the upgrade includes a new feature. Indicates the upgrade is a patch for bug fixes. Configuring Legacy Version Control Legacy Version Control configuration allows you to update the Version Control Database (VCDB) and to configure its retirement age. If the age of the VCDB exceeds the retirement age, a notice is displayed on the Version Control window after version control is performed on a device. IMPORTANT: Legacy Version Control results are only as recent as the last VCDB update. Be sure to upgrade your configuration on a regular monthly or bi-monthly schedule from the Compaq support site. Version Control Database Updates from the Internet Version Control database updates on the Compaq Software Support Server (SSS) are provided as changes to minimize the size of the download. Your Options for Internet Connections Select the appropriate connection type: • Direct to Internet—For connections that do not go through a proxy server. • Internet via Proxy—For connections that require a proxy server. Check your browser settings for the proxy server and port that you use. Your connection may also require a user name and password for the proxy server. Performing an Update from Compaq Insight Manager 7 1. From the toolbar, click Settings. 2. From the menu, select Server, and click Legacy Version Control. The Compaq Insight Manager 7 Configuration window is displayed. NOTE: This window allows you to update the Version Control database (VCDB), and to configure its retirement age. You can download the latest VCDB to the Compaq Insight Manager 7 server from the Compaq web site by configuring the connection settings and selecting Updated VCDB. 3. In the Internet Connection Settings box, choose the connection type: 10-82 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management — If you select Internet via Proxy, enter the Proxy Server Name and Proxy Server Port. If required, enter the Proxy User Name and Proxy Password. — Set the retirement age in the VCDB Retirement Age box NOTE: By default, the VCDB Retirement Age is 60 days. You can change this to a more suitable value. 4. Click Apply to save the settings without updating the VCDB, click Reset, to restore the settings or click Update VCDB to start updating version control. Downloading from the Management CD 1. Go to the Control Panel and double-click Services. Select Compaq Insight Manager 7 service and click Stop. 2. Make a copy of the existing VCDB files. You can find the VCDB subdirectory of the directory where Compaq Insight Manager 7 is installed. Give the copy a different name, for example, VCDB_old. Typically the VCDB is found in \Program Files\Compaq\Compaq Insight Manager 7\VCDB. 3. From the top-level directory \VER_INFO on the Management CD, copy all files into the \vcdb directory on the server. 4. Return to the Control Panel and restart the Compaq Insight Manager 7 service. Downloading from Softpaq First, obtain Softpaq SP0965 from the Compaq website: www.compaq.com/support/files From the Softpaq search link, search for Softpaq SP0965 and follow instructions to download it. NOTE: Softpaq SP0965 is always the same and never changes. 1. Go to the Control Panel and double-click Services. Select Compaq Insight Manager 7 service, and click Stop. 2. Make a copy of the existing VCDB files. You can find the VCDB subdirectory of the directory where Compaq Insight Manager 7 is installed. Give the copy a different name, for example, VCDB_old. Typically the VCDB is found in \Program Files\Compaq\Compaq Insight Manager 7\VCDB. 3. Open a DOS command box on your desktop to execute the SoftPaq download. At the command prompt, enter: > SP0965 You will be asked to accept the license agreement, and prompted for a location to extract the VCDB files. 4. Specify a location for downloading the files. If you are on the Compaq Insight Manager 7 server, you can specify the VCDB directory. Compaq Insight Manager 7 Technical Reference Guide 10-83 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 5. If you extracted the VCDB files to a directory other than the VCDB directory on the Compaq Insight Manager 7 server, copy the downloaded files from the temporary location to the Compaq Insight Manager 7 directory \VCDB directory. For more information on what has been updated in the VCDB, read the SP0965.TXT or SP0965.DOC documents that are extracted from the Softpaq. 6. Return to the Control Panel, and restart the Compaq Insight Manager 7 service. 7. When the download and file copying are complete, delete the SoftPaq SP0965.EXE. You may wish to keep the documentation files for reference. If you extracted the VCDB files to a temporary location before copying them to the Compaq Insight Manager 7 VCDB directory, you can delete them from the temporary location. Application Launch Access The Application Launch Tasks allow Compaq Insight Manager 7 to run any application on the system on which Compaq Insight Manager 7 is installed. You will have the same user permissions as in Compaq Insight Manager 7. IMPORTANT: If you do not have a need for Compaq Insight Manager 7 to launch external applications, disable this feature to protect the system from running potentially damaging applications. As an administrator, perform the following steps to configure and restrict user access to run Application Launch Tasks: 1. From the toolbar, click Settings. 2. From the menu, select Security, then click Application Launch. The Application Launch Configuration Window is displayed. You have three options on this window. — Disable Application Launch Tasks — Allow only administrators to execute Application Launch Tasks — Allow administrators and operators to execute Application Launch Tasks NOTE: This setting applies only to executing Application Launch Tasks. The ability to create and modify Application Launch Tasks is not affected by this setting. If you do not have the appropriate rights to run an Application Launch Task, no warning is given when creating or modifying the task. 3. When you have chosen the option that you would like, click Apply. If you want to change back to the previous setting, click Reset. Environment Variables for Application Launch Tasks NOTE: If your user-defined variables have the same names as the Compaq Insight Manager 7 environment variables, the Compaq Insight Manager 7 environment variables will override the user- defined variables. The following environment variables are passed to any application that is launched by setting up the Application Launch: 10-84 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management NOTICELABEL—Type of notice; a small string that contains “Discovered Device”, other Compaq Insight Manager 7 System level notices, or the type of trap that caused the notice. NOTICESTATE—Internal value used by Compaq Insight Manager 7 indicating if the notice is cleared or not. NOTICEPLAINTEXT—Plain text description of the notice. Contains detailed information about the notice. (In Progress, Cleared, or Not Cleared) NOTICERAWDATA—The raw data from the notice is passed as a string. This is a small pipe (|) delimited set of variables, may be useful for some simple parsing rules. NOTICESEVERITYSTR—Verbose description of the notice severity. Can be one of CRITICAL, INFORMATIONAL, MAJOR, MINOR, UNKNOWN, WARNING, and NORMAL. NOTICESEVERITY—Integer value of the above. Can be one of 5 (for Critical), 100 (for Informational), 4 (for Major), 3 (for Minor), 0 (for Unknown), 2 (for Warning) and 1 (for Normal). NOTICEQUERYNAME—Displays the query name based on how the notice was generated. This value can say one of the following: • "This device or event meets the following query criteria: "+QueryName; • "This device or event now meets the following query criteria: "+QueryName; "This device or event no longer meets the following query criteria: "+QueryName; DEVICENAME—Name of the device that caused the notice DEVICEIPXADDRESSCOUNT—Number of IPX addresses that are mapped to this device DEVICEIPADDRESSCOUNT—Number of IP addresses that are mapped to this device DEVICEIPADDRESS%d —Based on the count, %d is an integer that shows the actual IP address. IF, DEVICEIPADDRESSCOUNT = 2 Then, DEVICEIPADDRESS0 = 111.111.111.111 DEVICEIPADDRESS1 = 222.222.222.222 DEVICEIPXADDRESS%d—Based on the count, %d is an integer that references the actual IPX address. DEVICEMACADDRESSCOUNT—Number of MAC addresses collected for the device. A Data Collection Task must be run before this information is available. DEVICEMACADDRESS%d—Based on the MAC address count, %d is an integer that references the actual MAC address environment variable. For example: IF, DEVICEMACADDRESSCOUNT = 2 Compaq Insight Manager 7 Technical Reference Guide 10-85 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management Then, DEVICEMACADDRESS0=00:80:5F:7F:B0:81 DEVICEMACADDRESS1=00:80:C7:29:EF:B6 GENERICTRAPID—If this is an event-based query and originated from an SNMP trap, it is set to the SNMP Generic Trap ID of the trap received. SPECIFICTRAPID—If this is an event-based query and originated from an SNMP trap, it is set to the SNMP Specific Trap ID of the trap received. Path—This variable has the Path environment variable value from the context in which the service is running. SystemRoot—This variable has the SystemRoot environment variable value from the context in which the service is running. Windir—This variable has the windir environment variable value from the context in which the service is running. COMPUTERNAME—This variable has the COMPUTERNAME environment variable value from the context in which the service is running. Application Launch Task Application Launch is one of the tasks in Compaq Insight Manager 7. You can set up an Application Launch to start an application on the server that is running Compaq Insight Manager 7. You can create an Application Launch Task from any of the task menu bars. The application launch is included in all categories of tasks for your convenience. If two users are adding, editing, or deleting a task simultaneously, the task reflects the changes from the last user who saves the task. An Application Launch Task requires the use of environment variables, which are parameters passed to the launched application to make it perform as expected. The launch command string includes system variables, and user-defined variables for your application. For example, you could pass an environment variable that runs a script to check on the status of your mail server. You have multiple scheduling options. Refer to the topic “About Task Schedules” in Chapter 5 of the Web-Based Software Maintenance User Guide for a complete review of scheduling options. IMPORTANT: The application must be able to execute in the security context provided to Compaq Insight Manager 7 (the default is LocalSystem). Creating an Application Launch Task You can create an event query to use with this task, specifying event characteristics, or use existing queries that contain the events you want to delete. 1. From the toolbar, click Devices. 10-86 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM Tools That Extend Management 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Notification Tasks category bar, click Create a New Notification Task and select Application Launch, The Create/Edit Task window is displayed. 4. In the Executable Full Path & Name field, enter the full path (from the root of the Compaq Insight Manager 7 console) and the file name of the application. For example: c:\custom code\ROMFlash.bat. 5. In the Parameter(s) field, enter the necessary command line parameters for this application. 6. Enter the environment variables and values for those variables. Click Set after you enter each set of variables and values. To clear a previously set variable, highlight the variable, and select Delete. 7. After you finish entering the Application Launch information, select Next. 8. In the Task Name field, enter the task name. Do not use the following characters for task names: <, >, ", &, ', _, #, +, |, /, \, ; or %. 9. From the List of Queries group, select the query to associate with this task. The query can be a generic query or a user-defined query. 10. In the Selected Query and Schedule group, set up scheduling for this task. Select the appropriate options: a. Decide if the task is Query Driven or Scheduled. You can select one option from either group. If you have selected a query-driven option, also enable the time filtering option. Click During the following times. b. If you have selected an option from Scheduled Tasks, select the frequency. The option Now, runs the task immediately; Run Once runs the task at the time you specify; Run Periodically runs the task on a regular schedule. c. For any Schedule option, enter the frequency for the selection. Scheduling options change with the frequency you select. d. In the Time Filters group, select a template or click New to create a new template. To specify times on a new or edited template, drag the mouse across the time filter or click individual times. 11. Click OK to close the Schedule Configuration. To close Schedule Configuration without setting a schedule and return to the previous window, click Cancel. 12. In the Create/Edit Task window, click Save. This task is displayed in the list of notification tasks. Compaq Insight Manager 7 Technical Reference Guide 10-87 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 2:31 PM 11 Settings for Discovery and the Server Discovery Configuring Server Settings Server settings create the global settings for communication. You can configure the following components: • Communication protocols to establish communication with discovered devices • Email for notifications • Database access to communicate with the Compaq Insight Manager 7 database • Event filtering to sort the messages that are received at a management console • Event forwarding to specify additional destinations for event messages • Version control • Modem settings for paging notification Configuring Automatic Discovery Automatic Discovery is the process that Compaq Insight Manager 7 uses to find and identify the devices on your network and populate the database with that information. A device must first be discovered in order to collect data and track device status. If a device does not have its unique identifier initialized, Compaq Insight Manager 7 attempts to set this identifier on the device during discovery. In order to do this, the Control community string setting in Compaq Insight Manager 7 must match the Device Write Access community string. The SNMP Trap Auto-Discovery feature is disabled by default and can be enabled by selecting SNMP Trap Auto-Discovery in the Automatic Discovery window. Compaq Insight Manager 7 Technical Reference Guide 11-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server In the Status box on the Automatic Configuration window, there is a link to enable or disable Discovery Filters. Discovery Filters is disabled by default on upgrades, but enabled and set to only Compaq Servers and management processors for a new install. When you click the Disable/Enable link next to Discovery Filters, a pop-up window is displayed. From this pop-up window you can enable or disable Discovery Filters and select the settings for the Discovery Filter. If Discovery Filters are enabled, only devices of the selected type(s) will be added to the database. Since all tasks operate on devices that exist in the database, tasks will not run on any device until the filter has been met and that device has been added to the database. The filters will not affect any devices already discovered, even if they change to a type that no longer matches the current filter. If Discovery Filters is disabled, Automatic Discovery will discover devices according to the Automatic Discovery configurations. For more information on configuring Discovery Filters, see “Configuring Discovery Filters.” First Discovery You can start a Discovery in several ways: • Wait for the scheduled default Discovery that runs 24 hours after installation. The scheduled next run is based on the server startup time, which might be different than the client time. • Execute Discovery Now from the Automatic Discovery window by clicking Execute Discovery Now. The discovery process starts immediately. The discovery progress is updated as the devices are discovered, until the discovery process is complete. • Allow sufficient time for a complete Discovery and Identification to finish. Times vary, depending on your network, bandwidth, and discovery settings. In most cases, the discovery process finds all devices by pinging the network. Subsequent Discoveries You can run Discovery at any time from the Automatic Discovery window. For subsequent discoveries, you can specify which subnets or devices to interrogate, which protocols to use, and which schedule to follow. Choose IPX as a discovery protocol if your network includes Novell devices. For more background, refer to “The Discovery Process” in Chapter 4 of this guide. For the most complete Discovery and Identification, always choose SNMP, DMI, and HTTP as the protocols on the Settings—>Server→Protocols window. See “Choosing Communication Protocols” for additional information. IP Range Selection You can specifically include or exclude IP addresses individually, or as part of a range. IP address range entries also affect cluster discovery. The IP ranges must include the addresses of the cluster and its nodes. Enter one device or range per line or enter separate ranges and devices with a semicolon (;). Use the following guidelines: 11-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Table 11-1: IP Range IP Range Range to Enter Your local subnet IP ranges from 1 to 254, the 172.25.76.1-172.25.76.254 default Inclusion range A single device as a range in either the 172.25.76.114-172.25.76.114 or Inclusion or Exclusion fields 172.25.76.114 A group of nodes within a subnet in either the 172.25.76.38-172.25.76.48 Inclusion or Exclusion fields Nodes included in Discovery Template file @DiscoveryTemplate_filename Nodes included in a Hosts file $filename No broadcast node in this subnet 172.25.76.255:NOBROADCAST Broadcast node determined by the subnet mask 172.25.76.0-172.25.76.255:255.255.255.0 or 172.25.76.114:255.255.255.0 Discovery assumes you do not want to ping the subnet network ID, typically the zero node, or the subnet broadcast address, typically node 255 because these would unnecessarily take network resources. If the node 255 is not a broadcast address on your network, you can indicate this in the IP range selection as shown in the table or you can exclude the specific node in the Exclusion field. Compaq Insight Manager 7 uses the subnet mask to determine the broadcast node. If you do not specify a mask, Compaq Insight Manager 7 uses the default mask for the class of network. If your subnet mask is not the default for the class, the broadcast node may be included, generating much more network traffic than necessary. Configuring Automatic Discovery 1. From the toolbar, click Settings. 2. The Automatic Discovery window is displayed. 3. In the Status group, select Enable Automatic Discovery. 4. In the Schedule group, specify the discovery frequency. Enter the number of days, hours, and minutes between each discovery. The default is once a day. 5. In the IP Address Ranges group, specify the IP addresses to include or exclude for pinging. Specify the Exclude Range for any of the automatic discovery processes (range pinging or SNMP Trap Auto-Discovery). 6. In the Discovery Protocols group, select IP and/or IPX SAP; on the Protocol Settings window, select Enable SNMP. You need SNMP enabled on Compaq Insight Manager 7 and running on the devices to discover clusters correctly. 7. In the Retries and Timeouts section, enter the frequency for IP pinging and SNMP communication attempts for all devices you are trying to discover. Compaq Insight Manager 7 Technical Reference Guide 11-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server 8. In the SNMP Monitor Community Strings for Discovery group, enter a single community string name or enter a comma-delimited list of multiple community names. 9. Enable (or Disable) any Discovery Filter settings to eliminate undesired device types from being discovered and managed. 10. Click Apply, to save the current configuration, or click Reset to restore the settings in place when the window was first opened. IMPORTANT: The new configuration is not saved until you click Apply or Execute Discovery Now. Related Topics: Choosing Communication Protocols Discovery Setting up SNMP Community Strings on a Device Configuring Discovery Filters Configuring Discovery Filters Discovery Filters provide administrators with a mechanism to prevent (or allow) certain device types from ever being added to the database. This makes Discovery much easier in that administrators can specify IP Ranges and run Automatic Discovery instead of specifying single devices to discover certain types. In addition, discovered devices that are not going to be managed are not added and thus do not require deletion from the database. Discovery filters do not apply to manually added devices. There are two ways to access Discovery Filters. • From the Home window, under the Administration section • From the Automatic Discovery window On either the Home window or the Automatic Discovery window, in addition to the Discovery Filters link, text indicates if filters are enabled or disabled. Therefore, you do not have to click to the Automatic Discovery window to see the state of Discovery Filters. For upgrades, Discovery Filters are disabled by default; for new installations they are enabled and set to only Compaq servers and management processors. NOTE: If you do not discover Compaq devices that you expect to find, ensure the management agents are installed and running correctly on the target devices. In addition, verify the SNMP community strings settings in Compaq Insight Manager 7 and on the agents for devices that are not discovered and configured correctly. Refer to “Configuring Automatic Discovery” for more information. Configuring Discovery Filters 1. From the toolbar, click Settings. 2. The Automatic Discovery window is displayed. 11-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server 3. In the Status box click Discovery Filters enabled/disabled. The Discovery Filter Configuration pop-up window is displayed. 4. To enable Discovery Filters, select Enable Discovery Filters. 5. In the Discover the following device types: section, select the type of devices to be discovered. 6. Optionally, choose to discover: — Compaq Manageable Devices Only (these are devices that have Compaq Management Agents loaded and running normally) and/or — Manageable Devices Only (SNMP, DMI or HTTP support) NOTE: You may select both of the above options, however, if you do this, Compaq Manageable Devices Only takes precedence. 7. Click Apply to save the settings, close the window and return to the Automatic Discovery window. Click Cancel to close the window without saving changes and return to the Automatic Discovery window. Click Reset and the value settings will restore to the settings when the pop-up window was first opened. You will remain on the Discovery Filter Configuration window. NOTE: If you click Apply when Discovery Filters are enabled, but have not selected any device types, the following error message is displayed: You must make at least one device type selection when enabling Filters. The Discovery Filter Configuration window is not protected from multiple users accessing the window at the same time. Thus, the last user to save the settings will have their settings take affect. If Discovery is in progress and the settings are applied; by either a different user or the same user, then any remaining devices to be processed will have the settings applied. IMPORTANT: When discovering clusters, you may include the server device type or Cluster Monitor will not work properly. Using Manual Discovery Techniques Automatic Discovery configuration finds devices on your network using your choice of parameters. Typically, the list of discovered devices does not change frequently. However, if you have a single device outside the specified IP ranges listed in Auto-Discovery, Manual Discovery allows you to bypass a full Discovery to perform the following tasks • Add a single device to the Compaq Insight Manager 7 database. • Add multiple devices of the same type with one operation. All devices have the same Discovery settings. • Edit the device type, IP address, name, or Discovery settings for a single device. • Create and import a Compaq Insight Manager 7 database hosts file. Compaq Insight Manager 7 Technical Reference Guide 11-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server • Import a Hosts file that was created or exported from Compaq Insight Manager (Windows version). The Hosts F1ile automates the process of adding devices or restoring device information. • Create or import a generic hostnames file to automate the process of adding devices or restoring device information. • Pre-set up devices before they are on the network. Using Manual Discovery 1. From the toolbar, click Settings. 2. From the menu, select Manual Discovery. 3. Click Add Devices to add new devices to the database. or 4. Click Modify Devices to change select settings on existing devices. Related Topics: Configuring Automatic Discovery Adding or Editing Devices Between Discoveries Adding or Editing Devices Between Discoveries You have the option of bypassing the Discovery process when you are adding devices to your network. Manually adding the device saves time and network resources when you are managing a stable network. To avoid losing manually added information about a device when the next Discovery runs, you can lock the device information. Options for Adding or Editing Devices • Know the IP address or host name of the devices. If you know one, Compaq Insight Manager 7 can find the other by validating the information with the Domain Name Server for the network. Enter one device address or IP address range per line or separate ranges and devices with a semicolon (;). • To add a cluster and its nodes, enter each IP address separately or enter the range of IP addresses for the cluster alias and its nodes. • Be familiar with subnet addressing. For example, the format 123.35.67.0-123.35.67.255 indicates a full subnet. The format 123.35.67.100-123.35.67.120 indicates those addresses on the subnet. The address 0.0.0.0 is not a valid address. Refer to your network documentation and system administrator for precise addresses. For specific entry examples, refer to the topic “Configuring Automatic Discovery.” 11-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server • Decide if you want to change the device type or device name. Then specify if you want to lock this information for all future discoveries. For example, you might change a desktop to a server if it is running server software. On subsequent discoveries, the names or device type or both found by the discovery protocols may not match aliases you prefer. Therefore, locking devices secures the names or device type or both. CAUTION: By locking the Device Name and/or Type, the device will always be discovered using user-defined alias. Therefore, locking device information is not recommended because on subsequent discoveries, the original Device Name and/or Type will not appear in the database. • Decide which protocols to use for future discoveries for this device. You can choose from DMI, HTTP, or SNMP. If you choose more than one, each protocol will do its best to get information. When it has reached its discovery capability, the remaining protocols attempt to discover more about the device. You can also protect the device information from changing during subsequent discoveries. • Specify the SNMP settings for this device to be unique for these devices or match the global discovery settings. The current device default is displayed. If you change it, you cannot automatically reset the default; you can specify the default that you find in global SNMP settings. You can modify the following settings shown in Table 11-2: Table 11-2: Settings Modification Timeout The amount of time Compaq Insight Manager 7 waits for a response when it sends a request to the device. The default timeout value is displayed. If a response is not received within the time interval, Compaq Insight Manager 7 may determine that the device cannot be tracked. Decreasing this value may result in increased network traffic because the number of attempts is accelerated. Use caution when changing this value. Retries The number of times an attempt is made to communicate with a device before attempts stop. You cannot automatically reset the default. Community Authentication that allows or prohibits communication between the device and Strings the console. The community string of the console must match the community string of the device. The Monitor string reads variables. The Control string modifies variables. Although only one community is valid for a communication attempt, a device can belong to multiple communities. When you add communities, separate them with a comma (,). Adding Devices 1. From the toolbar, click Settings. 2. From the menu, select Manual Discovery. 3. To add a device, click Add Devices. The Manual Discovery - Add Devices window is displayed. Compaq Insight Manager 7 Technical Reference Guide 11-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server 4. In the Device Information group, enter the appropriate information: — Type: Select the type from the Type drop-down list. The list includes any user- defined types. — Lock: Select one of the lock choices for locking names and types for the specified Device. Selecting None, means that information about the device may change on the next Discovery. — Click either Single Device or Multiple Devices. — Enter the Device Name if you have selected Single Device. — Enter IP addresses in either the Include or Exclude fields if Multiple Devices is selected 5. In the Protocols group, select one or more discovery protocols that will be saved with the device(s) added. 6. In the SNMP Settings group, select the defaults in Timeout and Retries. Select one of the following: — Use Current Default (5). — Set and enter a new number of seconds. 7. In the SNMP Settings group, specify the Monitor (read) and Control (write) community strings. Enter the community you expect the device to respond to. Only one community is valid for a communication attempt. 8. In the Options group, select one or both of the following options. Both options are recommended on stable networks. — Resolve IP address (DNS lookup)—Validates the IP address, ignores an incorrect entry, and provides the host name from the Domain Name Server table, ensuring that you have the correct information. — Ignore, and do not modify, previously discovered devices—Protects the current information and does not change information based on invalid entries. 9. Click Add Device to add the devices to the database. Editing a Device 1. From the toolbar, click Settings. 2. From the menu, select Manual Discovery, then, click Edit Device. The Manual Discovery - Edit Device window is displayed. 3. In the Device Information group, enter the IP address. Then click Get Device Parameters to display the host name associated with the device. Alternatively, enter the Device Name and click Get Device Parameters to display the IP address. 4. Optionally, change the device type, name and/or the locking on the device. The device type change remains until the next discovery unless you lock the information. You can lock the Name, Type, Name and Type, or None. 5. In the Protocols group, check the protocols you want to use for further discovery and status polling for this device. 11-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server NOTE: Device Identification may re-set these values depending on what Compaq Insight Manager 7 determines the devices supports. 6. In the SNMP Settings group, specify settings for this device. a. Select Use current default or click Set and enter a new number of seconds. b. Enter the Monitor and/or Control community string names. 7. In the Page Options group, select whether you want to resolve the IP address and device name using the Domain Name Server table, which validates the IP address and host name. Choosing this option provides the most reliable information and ignores incorrect entries in the Device Information group. 8. Click Apply to Device to save the device changes. Related Topic: Configuring Automatic Discovery Importing Discovery Template Files Discovery Templates are files that can be used by Automatic Discovery in lieu of typing the addresses directly in to the Inclusion or Exclusion fields. They are designed to be used as a quick way to change the scope of Automatic Discovery. For example, you can configure a Discovery Template with a broad range of addresses that are discovered infrequently perhaps only manually, when you want to issue a broad range ping. The templates also allow you to quickly change the scope of discovery without having to cut and paste addresses or manually re-type the ranges. After creating a Discovery Template, you must reference it in Automatic Discovery using @template_name in the Inclusion or Exclusion fields. Refer to “Configuring Automatic Discovery.” NOTE: A single Discovery Template cannot include both Included and Excluded ranges. You must create a separate template for use in each field of Automatic Discovery. The format of a Discovery Template is the same as that used in the Inclusion and Exclusion fields when configuring Automatic Discovery. For specific entry examples, refer to “Configuring Automatic Discovery.” If the file contains an invalid format, you are prompted about the error. Compaq Insight Manager 7 Technical Reference Guide 11-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Creating a Discovery Template File 1. From the toolbar, click Settings. 2. In the Automatic Discovery Ping Inclusion Ranges section, enter the ranges you would like to include in your template. Click Apply to ensure the data is valid. 3. Select all text in the Inclusion Range and copy to the clipboard (Ctrl+C). 4. From the menu, select Manual Discovery, then, click Manage Discovery Template Files. The Manual Discovery - Manage Discovery Template Files window is displayed. 5. Click Create New File. 6. Paste the information from your clipboard at the bottom of the scrolled text area and give the file a name. 7. Click Save, to save the new file, or click Go Back, to cancel the operation and return to the Manual Discovery – Manage Discovery Template Files window. 8. Click Automatic Discovery and clear all the text for the Inclusion Range. Enter @ NOTE: The files go into the Deleting a Discovery Template file NOTE: Make sure that this template is not currently in use. 1. Select the file from the Choose File Name field. 2. Click Delete. Related Topics: Configuring Automatic Discovery Importing Hosts files for Quick Configuration Importing Hosts Files for Quick Configuration You can use an existing hosts file, a file created from the Compaq Insight Manager 7 database, or a Compaq Insight Manager 7's exported hosts file as the basis for adding devices. Typically, the file is a listing of the names of devices, their IP addresses, and any alias names that are used on the device. Importing the hosts file bypasses the need for an immediate discovery. For example, in the case of a catastrophic system failure, you could import a backup hosts file as the basis for reconfiguring your management environment and automatically repopulate a database. Adding the devices using the hosts file utility does not replace devices in the database. For example, if a device listed in the hosts file has the same IP address as an existing device, the duplicate is ignored. Any devices that previously existed in the database are not modified. 11-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server You can add any IP range to a hosts file using the same format for entries used in configuring a discovery. You can import hosts files from the following sources: • The Compaq Insight Manager 7 database, which imports the device data, creates a hosts file, and sorts the data types according to your selection • A client device that has an existing hosts file • A client device that has a hosts file created by Compaq Insight Manager (WIN 32) Managing with a Hosts File 1. From the toolbar, click Settings. 2. From the menu, select Manual Discovery, then, click Manage Hosts Files. The Manual Discovery - Manage Hosts File window is displayed. 3. Select one of the following: — Click Create New File. In the File Name field, enter a name using alphanumeric characters but avoiding special characters or select an existing hosts file. Then select the sorting method. Finally, specify the hosts file to import, choosing between Load from Server and Import from client. — Select an existing file. Modify the file to fit the existing Discovery Template file format, specifying IP addresses as ranges. Import the file from either source. 4. Specify the locking method. 5. Click Save the file to save a new file or modified file, or click Go Back to return to the Manual Discovery – Manage Hosts File window. 6. Click Execute to add the devices to the database. To add these devices for an unscheduled discovery, add the hosts file name to the IP range selection group of Automatic Discovery. Use the following statement: $hosts_filename Extensions to Hosts Files Hosts files typically contain the IP address, the device name, any aliases, and user comments. The hosts file that you create can contain additional information about devices. The information appears as one or more comments that precede the Host File entry for the device. Unless other values are specified, the default values are used. Defaults are provided for the parameters shown in Table 11-3. Compaq Insight Manager 7 Technical Reference Guide 11-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Table 11-3: Parameter Defaults Parameter Keyword Device Type TYPE Enabling DMI DMI Enabling SNMP SNMP Enabling HTTP HTTP SNMP timeouts SNMP_TIM SNMP retries SNMP_RET SNMP monitor community SNMP_MON SNMP control community SNMP_CON You can modify the hosts file to substitute a value for the defaults for one entry or to change the default for all subsequent entries. To change values for a single device entry in a hosts file, add a statement to the hosts file as a comment on the line before the host entry as shown in the following example. The statement applies to the device it precedes and only to that device. In the following example, the default TYPE is changed to server for the device BMW. Table 11-4: Host File Modifications Keyword Statement Hosts File Entries #$IMXE:< Keyword=value> #$IMXE: TYPE=server For example: #$IMXE: TYPE=server 16.26.176.92 EngProLiant.compaq.com EngProLiant #user comments To change the default globally, so it affects the next file entry and all subsequent entries, use a statement as shown in the following example. The default is changed to router for the next entry. Router remains the default for all entries until another #$IMXE_DEFAULT statement changes the value. If a single instance of Type is changed by a #$IMXE statement, the default is not used for only the next entry and then reverts to router. Table 11-5: Default Modifications Keyword Statement Hosts File Entries #$IMXE_DEFAULT: If a keyword parameter is omitted on a commented entry, the current default value is used. The current default is always the standard default unless a new default value was set using the #$IMXE_DEFAULT statement. For a keyword that contains more than one word, such as "management processor," enclose the full keyword in double quotation marks. Quotation marks are optional for single keywords like “server.” 11-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server The following text quoted from a hosts file illustrates several statements. The explanations, in italics, would not appear in the hosts file. # Title: Devices in database # Sorted by: IP address # Date: 28-Mar-00 2:29:31 PM # Author: administrator The device EngProLiant uses all current defaults. There are no additional comments. 16.26.176.92 EngProliant.compaq.com EngProliant #user comments The device testServer defaults for TYPE and use of DMI were changed. The defaults for SNMP Timeouts and Retries were restored for this device but only apply to testServer. The SNMP Control Community string default was changed and only applies to Fiat. The keywords for enabling HTTP and SNMP are omitted so the standard default is used. #$IMXE: TYPE=Server DMI=0 #$IMXE: SNMP_TIM=0 SNMP_RET=0 SNMP_MON=public SNMP_CON=private 16.26.160.20 testServer.compaq.com testServer All defaults for the device BldRtr1 are the same as for testServer, but had to be specified because they are not the global defaults. These changes apply only to BLDRtr1. #$IMXE: TYPE=Router DMI=0 HTTP=0 SNMP=1 #$IMXE: SNMP_TIM=0 SNMP_RET=0 SNMP_MON=public SNMP_CON=private 16.26.160.23 BldRtr1.compaq.com BldRtr1 For the device BldRtr5, the TYPE and protocols used for Discovery were changed from the current defaults. Because the remaining keyword entries are missing, the standard defaults are applied for the SNMP timeouts, retries, and community strings. #$IMXE: TYPE=Router DMI=0 HTTP=0 SNMP=0 16.26.160.24 BldRtr5.compaq.com BldRtr5 For the device AcctServer, only the TYPE was changed from the current defaults. #$IMXE: TYPE=Server 16.26.176.36 AcctServer.compaq.com AcctServer #user comments The global default for TYPE was changed from Unknown to Router. All subsequent entries will be identified as routers until a TYPE statement is used to specify another type or restore the default. #$IMXE_DEFAULT: TYPE=Router FloorRtr2a.compaq.com FloorRtr2a #user comments The default for the next host entry was changed to management processor, which is enclosed in quotes. #$IMXE: TYPE="Management Processor" AcctSvriLo.compaq.com AcctSvriLo #user comments Compaq Insight Manager 7 Technical Reference Guide 11-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Default Values If a parameter is missing in the hosts file, the default is applied. Table 11-6: Default Values Keyword Values Description TYPE Unknown Default Server Desktop Workstation Portable Router Printer Cluster Switch Repeater Remote Access Device Management Processor Other DMI 0 Disabled (Default) 1 Enabled SNMP 0 Disabled (Default) 1 Enabled HTTP 0 Disabled (Default) 1 Enabled SNMP_TIM 0 System default (Default) greater than 0 SNMP_RET 0 System default (Default) greater than 0 SNMP_MON Public Monitor (Default) Related Topics: Configuring Automatic Discovery Importing Hosts Files for Quick Configuration Locking Device Information in the Database CAUTION: By locking the Device Name and/or Type, the device will always be discovered using user-defined alias. Therefore, locking device information is not recommended because on subsequent discoveries, the original Device Name and/or Type will not appear in the database. 11-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Locking is a mechanism for preserving user-defined changes to device identities. You may prefer to use aliases for device names or user-defined product types that you created in the Device Type Manager. For example, an alias can replace the machine name that was created using network naming conventions with an easily recognized name. You may prefer to identify servers that are used as desktops as desktops. Typically, the protocol that identifies the device would recognize it only as a server. Locking secures the information until you unlock it. For example, if you manually add or edit a cluster device as a server, and lock the information, identification on the next discovery or identification task run does not override the server alias. Options for Locking You can lock the Name, the Type, both, or none when you manually add or edit devices. If you wish to remove a lock on an individual device, use the Manual Discovery→Edit Device function. On occasion, you may need to clear the database of all locks on all devices. On the next discovery, all devices discovered are identified with their actual machine names and device types recognized by HTTP, SNMP, or DMI, and none of your changes will have been preserved. Which Devices Are Locked? To quickly check which devices are locked, run an SQL query as follows: Select the name from devices where lockflags != 0 This would return all devices that have any lock setting. Clearing all Locks 1. From the toolbar, click Settings. 2. From the menu, select Manual Discovery, then click Miscellaneous. 3. Click Clear locks on all devices. Related Topics: The Discovery Process Using Manual Discovery Techniques Configuring User Accounts Compaq Insight Manager 7 administrators, operators and users need access to perform functions, view information, or execute tasks. If two people with administrator rights modify an account at the same time, the account reflects the changes from the last person who saved changes. Compaq Insight Manager 7 Technical Reference Guide 11-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server User Account Access Levels An administrator has the following privileges: • Configuring other accounts • Changing the Security settings in Compaq Insight Manager 7, as well as creating a Server Certificate and a Trusted Certificate • Creating and updating Cluster Monitor User Settings, Node Settings, Cluster Settings, Node CMX, and Cluster CMX • Administering Compaq Insight Manager 7 Discovery and configuration global settings • Creating, editing, deleting, and viewing Public, System Default, and their own Personal queries • Creating, editing, deleting, and executing tasks • Deleting Security Events An Operator has the following privileges: • Creating, editing, deleting, and executing Personal queries • Creating, editing, and deleting tasks • Viewing all Public queries • Executing tasks A User has the following privileges: • Creating, editing, and deleting their own Personal queries • Viewing and executing all Public queries A paging recipient receives paging notification of device status and events based on paging notification tasks for which the user is specified as a paging recipient. NOTE: A paging recipient has no login capabilities in Compaq Insight Manager 7. They can only receive pages. To add an account, click New, and enter the account information as explained in “Specifying User Configurations.” To edit an account, click the user name, and make corrections to the account information as explained in “Specifying User Configurations.” 11-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Specifying User Configurations The User Configuration includes the computer or domain name, the User Name, Access Level, and Device Authentication information. The Paging Configuration enables Compaq Insight Manager 7 to determine who can be paged. Only users configured with paging information can receive a page. These users are identified with a (P) following their names when configuring a Paging Task. Users do not have to be logged in to receive a page. You can include additional characters for phone dialing, such as a long distance code or a code to disable call waiting. However, do not use characters such as single or double quotation marks around the phone number or PIN. The following examples show several phone number combinations for a Hayes-compatible command set. Most modems will be compatible with this command set. (Consult your modem documentation.) Under this command set, the commas specify a pause. Table 11-7: Phone Dialing Command Set Explanation 555-1234 Standard USA phone number within your area code. 9,555-9876 Dialing for an outside line, followed by the phone number. 9,1-402-555-3344 Dialing for an outside line, followed by a long distance code, area code, and phone number. *70, 555-4876 Dial to disable Call Waiting. IMPORTANT: Your paging PIN might require a final control character, such as a # symbol, to be entered after the PIN on the pager. Do not enter this character as part of the PIN when you configure the user unless it is part of the PIN. Adding a New User Account 1. From the toolbar, click Settings. 1. From the menu, click Accounts to display the Account Configuration window. 2. On the User Access menu bar, click New. 3. On the New User Account window, specify the account information as follows: — The Computer or Domain Name field, type the name of the computer or domain that hosts the account that will be used to log in to Compaq Insight manager 7. There are two ways to enter this a. Click Browse to the right, to select a domain. or b. Enter the Name directly, if it is known. Compaq Insight Manager 7 Technical Reference Guide 11-17 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server NOTE: Domain and Computer names consist of characters in the following range: a-z; A-Z; 0-9. The maximum length is 16 characters (63 bytes for multi-byte characters) and can contain all digits. — The User Name field needs the name of the windows account that will be used to log in. There are two ways to enter the user name: a. Click Browse to the right to select from a list of users. or b. Enter the Name directly if it is known or if the account does not exist yet. NOTE: If you click Browse, a user name list appears for you to make your selection. You can now sort this selection in ascending order. The sorting order is :- a, A, b, B, c, C and so on. NOTE: User names can contain up to 20 uppercase or lowercase characters except for the following: #/\[]:;|=,+*?<> A user name cannot consist solely of periods (.) or spaces. NOTE: Notice that you are not prompted for a password since you are providing a Windows account to be used for authentication. The password is set and changed through Windows user management. — From the Compaq Insight Manager 7 Access field, select the access level or privilege level of this user when logging in to Compaq Insight Manager 7. If you select Paging Recipient Only, the Computer or Domain Name edit box and the Browse button are removed from the screen and the Automatic Device Authentication and Login IP Address Ranges are grayed out and cannot be modified. This is because, a paging only user, does not have access to Compaq Insight Manager 7, but only receives pages. — In the Automatic Device Authentication field, select the level of access this user should be given to all devices that trust this installation of Compaq Insight Manager 7. If you select None, Single Login is disabled and this user cannot run Control Tasks. Notice that for Paging Recipients Only this box is disabled. — Enter the phone number if the user is to be a paging recipient. — Enter the PIN for the paging phone number of a paging recipient. NOTE: Your paging PIN might require a final control character, such as a # symbol, to be entered after the PIN on the pager. Do not enter this character as part of the PIN. — You can optionally add inclusion or exclusion IP addresses that limit the network addresses from which the account can browse in from. For example, this setting can be used to exclude access from a Virtual Private Network (VPN). If the Inclusion and Exclusion boxes are left blank or if an asterisk (*) is entered in the Inclusion Ranges list then the account can log on to Compaq Insight Manager 7 from any device. 4. Click Add to add the account. The account is added to the User Accounts window. Click Cancel to stop the process and return to the User Accounts window without adding a user. 11-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Editing a User Account 1. From the toolbar, click Settings. 2. From the menu, click Accounts. The Account Configuration window is displayed. 3. On the User Access list of accounts, double-click the users name or click the Edit icon next to the account name you want to edit. 4. On the Edit User Accounts window, change the necessary information. 5. Click Update to save the modifications to the account information. To return to the User Accounts window without changing the information, click Cancel. NOTE: A Paging Recipient Only user cannot be changed to another Compaq Insight Manager 7 Access level and other Compaq Insight Manager 7 Access level accounts cannot be changed to Paging Recipients Only. Deleting a User Account Deleting an account removes the account access from Compaq Insight Manager 7. As the administrator who deletes the account, you inherit that account's queries and tasks. The account name appears as a category in your list of Personal Queries, and the user’s Personal Queries are contained in that category. The deleted account's tasks remain available on the Task window, but the tasks now run with the privileges of the administrator that deleted the account. If you delete a user who is a paging recipient, pages to this user are ignored. Make sure the user is not included as a recipient in a Paging Notification Task. Before you delete an account, make sure the user is logged out. If the account is deleted while the account holder is logged in, the following message is displayed on the user's screen within 30 seconds: This account was deleted by another user. Please see your system administrator. Then, the account is automatically logged out, and the user no longer has access. Deleting a User Account 1. From the toolbar, click Settings. 2. From the menu, click Accounts. The Account Configuration window is displayed. 3. From the User Access list, select the X (delete) icon next to the account name you want to remove. 4. Click OK to delete the account, or click Cancel to go back to the Accounts Configuration window without deleting the account. Related Topic: Configuring User Accounts Compaq Insight Manager 7 Technical Reference Guide 11-19 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Configuring Global Server Settings Choosing Communication Protocols Devices can communicate with the management console using multiple protocols. The combination of protocols affects the volume and quality of the information you receive. Settings on this window are global settings for all discovered devices that do not have individual protocol settings. About the Protocol Options: WBEM HTTP, SNMP, and DMI WBEM uses HTTP as its communication protocol. When HTTP is enabled, you receive information from the full complement of agents that are installed on the monitored device. You can view the information from the Device Links window for the device. For example, the Compaq Intelligent Cluster Administrator, and Compaq Web Agents need to have HTTP enabled under Protocols so that they can be discovered by Compaq Insight Manager 7. Each component provides a unique glance at the device. You would want HTTP enabled to discover any of the Web-based agents including cluster agents. Without HTTP, enabled, Compaq Insight Manager 7 would not discover any Web-based features on a device. You can disable HTTP if network resources are adversely affected. Without HTTP, you will severely limit the capabilities of Compaq Insight Manager 7. SNMP communication between devices is used to gather, and sometimes modify, information about a device. Compaq Insight Manager 7 attempts to communicate based on the number of SNMP retries you specify and only stops when the communication is successful or the number of retries is exceeded. Compaq Insight Manager 7 also waits for SNMP responses between retries, based on the timeout period. Finally, Compaq Insight Manager 7 can only communicate via SNMP when the community string specified in the device and the community string specified for that device in Compaq Insight Manager 7 match. The community string, Public, is a commonly used default. However, you can restrict access by using a Monitor Community String for viewing device information, and a Control Community String for modifying device information. These global settings are applied to all devices within the Compaq Insight Manager database at discovery. If necessary, you can change settings per device. NOTE: Community strings on the managed device and the Compaq Insight Manager 7 community strings must match to manage the device via SNMP. DMI provides an additional level of identification information about the hardware and software on a device. Typically, DMI is installed on devices like desktops. The DMI Service must be running on the desktop and the DMI Protocol must be enabled in Compaq Insight Manager 7, to manage the desktop. DMI indications are the messages that DMI returns to the management console. Choosing Communication Protocols 1. From the toolbar, click Settings. 2. From the menu, select Server and click Protocols. 3. Specify the protocol settings, as described in Table 11-8: 11-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Table 11-8: Settings Configuration Settings Configuration WBEM Settings Select Enable HTTP for IP devices to discover Web-based agents. SNMP Settings Select Enable SNMP. Specify the Retries and Timeout for communication attempts. Select Default Control community string with Read/Write access on managed device. DMI Settings Select Enable DMI to initiate DMI communication, or deselect it to disable DMI. Select Receive DMI indications to receive DMI messages as events. 4. Click Apply, to save the current configuration or click Reset, to restore the existing settings. Related Topic: Discovery Setting Up Email Notification Email notification is one of the methods for alerting administrators of problems. Because mail systems differ in their requirements, check with your email administrator whether you need the following information: • SMTP Host name of the outgoing mail server, such as mail.company.com. This server receives the mail message and begins routing it to the recipient. • The name of the management server email address. This address appears in the From field of email sent from Compaq Insight Manager 7. The user may be a system name. Enter the full domain address in the form, [email protected], just as if the sender of the email were a person. NOTE: Some email systems require a valid From user before they accept the message. It is suggested that a valid email account be used for this purpose. Configuring Email 1. From the toolbar, click Settings. 2. From the menu, select Server, and click Email. The Compaq Insight Manager 7 Configuration window is displayed. 3. Provide the following information in the Email Settings group. — At Email SMTP Host, enter the name of the outgoing SMTP mail server. Compaq Insight Manager 7 Technical Reference Guide 11-21 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server — At Management Server Email Address, enter the account name. 4. Click Apply to accept the information or click Reset to restore the information. To set up an individual Email Notification Task, see “Creating An Email Notification Task” in Chapter 9 of this guide. Configuring Database Access The Compaq Insight Manager 7 database contains all the information about the devices on your network, queries, tasks—everything you need to know to manage the network. To communicate with the database, you need a database user name and password. This information is initially configured when you first setup Compaq Insight Manager 7. Compaq Insight Manager 7 uses the specified user name and password to communicate with the database. This value is initially entered during installation. If you are using a production SQL database, please work with your SQL Administrator to ensure that the current user name and password are used. Configuring Database Access 1. Get the correct user name and password for the database. 2. From the toolbar, click Settings. 3. From the menu, select Server and click Database. The Compaq Insight Manager 7 Configuration window is displayed. 4. At the Database Access group, enter the user name and password. 5. Retype the password to confirm it. 6. Click Apply to accept the settings, or click Reset to restore the previous settings. Changing the SQL Database User Name and Password If the SQL username or password is going to be changed at any time after installation of Compaq Insight Manager 7, then care must be taken to change the SQL username or password settings used by Compaq Insight Manager 7 BEFORE making the change to the SQL username or password in SQL Enterprise Manager. IMPORTANT: If the SQL password is changed in SQL Enterprise Manager before it is changed in Compaq Insight Manager 7, then a locked condition is created. Compaq Insight Manager 7 will no longer be able to connect to the database, and the user cannot browse in to the application to change the password setting to the new value. Follow these steps if you need to change the SQL user password: 1. Change the setting in Compaq Insight Manager 7. a. Browse into Compaq Insight Manager 7. b. From the toolbar, click Settings. 11-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server c. From the menu, select Server, then, click Database. d. Enter the new password that the SQL user account will be changed to, and click Apply. 2. Stop the Compaq Insight Manager 7 service. 3. Change the password in SQL Enterprise Manager. 4. Start the Compaq Insight Manager 7 service. Filtering Events Event filtering is a way to organize the traps you receive from discovered devices. You can specify the severity of the traps you want to see. You can also specify IP addresses to create a subset of devices whose traps you can receive or ignore. For example, you can use event filtering to ignore informational traps. About Your Options for Filtering Events Events are registered or unregistered. Registered events are SNMP traps about devices that have been discovered and are recognized by Compaq Insight Manager 7. Unregistered events are traps from devices that were discovered but whose device information is not part of the database. Only registered events have a severity level. You can specify IP ranges for accepting or discarding traps. Enter one device or range per line, or separate the ranges and devices with a semicolon (;). You can also filter traps using SNMP Extensions. Configuring Event Filtering 1. From the toolbar, click Settings. 2. From the menu, select Server, and click Event Filtering. The Compaq Insight Manager 7 Configuration window is displayed. 3. In the General Settings group, select one or both of the following filtering methods: — Accept Unregistered Events. — Accept Registered Events (If you select Accept Registered Events, select one or more severity levels.) 4. In the IP Address group, enter IP address ranges in one or both of the following fields: — In the Accept IP Ranges from Discovered Devices field, enter the IP address for discovered devices whose traps you want to receive. Compaq Insight Manager 7 collects the traps. — In the Discard IP Ranges from Discovered Devices field, enter the IP address for discovered devices whose traps you want to ignore. Compaq Insight Manager 7 discards the traps. 5. Click Apply to confirm the filter settings, or click Reset to restore previously applied settings. Compaq Insight Manager 7 Technical Reference Guide 11-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Table 11-9: Examples of Valid IP Address Settings Entry Example Result An asterisk (*) * Receives traps from all devices that have been discovered by Compaq Insight Manager 7. Use only in the Accept Traps box. Do not use in the Discard Traps box. A single IP address 123.35.255.180 Receives or discards traps from the single device. A range of IP addresses; Use 123.35.255.18-123.35.255.180 Receives or discards traps a single hyphen between the from all devices in the range. addresses. Blank (no entry) No entry Use only in the Discard Traps box to indicate no traps are discarded. Related Topic: IP Range Selection Forwarding Events to Other Systems Event forwarding enables you to name multiple destinations to receive SNMP traps. Event forwarding can send SNMP traps, DMI indications (which are translated into SNMP Traps), and other events to management applications. In addition, the SNMP community name for the destination must match the community of the sending source. Configuring Event Forwarding 1. From the toolbar, click Settings. 2. From the menu, select Server, then click Event Forwarding. The Compaq Insight Manager 7 Configuration window is displayed. 3. On the Event Forwarding window, enter one IP address for each destination. Enter one IP address per line. Do not use the asterisk wildcard (*) to enter a range. 4. Click Apply to confirm the destinations or click Reset to restore the previous settings. Configuring a Modem for Paging Notification You can set up a modem to use for alphanumeric paging. Before you can send a page from the Compaq Insight Manager 7 server, set up the modem on the server. All you need to know to set up the modem in Compaq Insight Manager 7 is the COM port used to send the page. Refer to your modem documentation for details. 11-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Configuring a Modem 1. From the toolbar, click Settings. 2. From the menu, select Server, and click Modem Settings. The Compaq Insight Manager 7 Configuration window is displayed. 3. On the Modem communication configuration group, select the COM port that corresponds to the port for the modem. 4. Click Apply to set the configuration or click Reset to restore the previous port selection. Checking Paging Status Paging status provides a list of the logs for all pages generated by Paging Notification Tasks. A paging log records the device name and event type up to the number of characters supported by the pager. Delete paging logs frequently from the folder Compaq Insight Manager 7\www\ui\PagingStatus. A paging status log name has the format created from the time and date when the page was sent, as in the following sample log file: pager 2000-03-02 15-16-34.htm was sent on March 2, 2000 at 3:16:34 PM. Opening Paging Status 1. From the toolbar, click Tools. 2. From the menu, select Paging Status. The Paging Status window is displayed. 3. Click the link for the log file page you want to review. Related Topic: Configuring a Modem for Paging Notification Improving Performance Optimizing Network Performance If you are monitoring numerous devices, you may want to use some of the following tips. Results on individual networks will vary. • Polling Tasks may tie up network resources, depending on the number of tasks, the number of devices being polled, and the list of criteria in the task. Therefore, increase the interval on tasks like SNMP Status Polling and DMI Status Polling. In general, an interval of 5 minutes is acceptable for SNMP Status Polling and an interval of 1 day is acceptable for DMI Status Polling. If there are several thousand devices being managed, try creating several different queries and tasks. Create a query with the most important devices in it and a task based on that, to run every 5 minutes. Create another query with the other devices and run the task less often. For as example, every 2 days. Compaq Insight Manager 7 Technical Reference Guide 11-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server • Consider reducing the Automatic Discovery schedule if your network is fairly stable and devices are not often reconfigured. Run Discovery only when you need new information, for example, when new devices are added to the network. • Set Discovery Filters to manage only those device types that you want to manage. For example, if you only want to manage servers, enable Discovery Filters from the Automatic Discovery window and make sure only the servers checkbox is selected. • Use Manual Discovery to add individual devices to the network, which bypasses the need for an automatic discovery. Then run the identification task to add other identification information that is provided by Compaq Insight Manager 7 Agents. • Carefully modify or remove default tasks. The Initial Discovery, Status Polling Tasks, and Data Collection Tasks are set to run to provide the most comprehensive information in the shortest amount of time. Once you have a set of information, chances are it will not change over short periods of time. Therefore, modify these tasks to increase the interval at which they are run, or delete tasks that you do not plan on using. Be sure to maintain a frequency that provides timely information. For example, a frequency of one hour for SNMP polling is too low. • Do not delete default tasks without replacing them with a substitute task that achieves a similar result. For example, if you remove a Status Polling Task, devices continue to be discovered, but status on them is no longer updated. • Be precise in queries. The more complex the query criteria, the more time the query needs to test for every condition. Therefore, create queries for specific devices only, or create queries that pinpoint specific events or specific devices. Run these queries more frequently than more general queries. • Modify the global SNMP settings for timeouts and retries. Because you know the efficiency of your network, you can set the timeouts to a reasonable delay and set the number of retries after a timeout to a figure you know will work with your configuration. You can also set timeouts and retries on individual devices that may respond differently than the majority of devices on the network. Do not needlessly have additional SNMP community strings for Discovery in the Discovery window, and place the most common community first in the list. • Disable protocols that you do not need. If you are managing only Compaq servers, it is likely you could disable the DMI protocol (under Settings—>Server—>Protocols) and delete any DMI Tasks. • Use Historical Data Collection conservatively to track problem devices or problem usage times. Do not overuse Historical Data Collection, because it can create considerable amounts of data to be stored. Customizing External Links Linking to External Sites Compaq Insight Manager 7 allows you to create links to third-party application URLs. You can include links of your own choosing that assist you in managing your environment. 11-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server The External Links window is easily updated. You can add or delete links from categories, or edit URLs if the URL address changes. Adding External Links 1. From the toolbar, click Tools. 2. From the menu, click External Links. The External Links window displays the default Compaq category bar and any user-defined categories for third party applications and their links. 3. On the user-defined category bar to which you are adding a URL, click New. 4. On the Link Information window, in the Enter Link Information group, enter the following: Table 11-10: External Links Link Name/U RL Procedure Link Name Enter an appropriate name up to 70 characters. URL Enter the full domain and path for the URL, for example, www.unix.digital.com/faqs/publications/pub _page/pubs_page.html 5. Click Test to make sure the link opens the correct page. If it does not, re-enter the URL and test it again. 6. Click Add to include the link. 7. In the List of Links group, click the link External Links to return, where you can see the new link in the category you selected. Default Categories and Links Compaq Insight Manager 7 provides two default External Link categories: Links to Compaq and Management Links. The category, Links to Compaq, provides links to Compaq Training, Compaq Financial Service, as well as other useful Compaq links. The category, Management Links, provides links to Compaq’s Network Management products. You can customize these links by adding links to agent information sites, training sites, the on-line purchasing site, or other sites. See “Creating and Deleting Link Categories” for more information. Related Topic: Creating a New Category Compaq Insight Manager 7 Technical Reference Guide 11-27 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM Settings for Discovery and the Server Creating and Deleting Link Categories You can organize external links by category, which is a good idea if you start to build a list that covers many types of sites. For your convenience, Compaq Insight Manager 7 provides a default category to which you can add agent information sites, training sites, or the online purchasing site. You might create categories for specific software or hardware vendors whose products are used on your system. Creating categories for links is similar to creating categories for queries. Creating a New Category 1. From the toolbar, click Tools. 2. From the menu, click External Links. The External Links window is displayed. 3. On the Categories bar, click New. 4. On the Create/Delete Categories window, enter a category name, such as Tru64 Information or Cluster Sites. 5. Select Create Category. 6. Click External Links on the menu or External Links on this window to return to the External Links window. The new category is added to the group of categories. Deleting a Category 1. From the toolbar, click Tools. 2. From the menu, click External Links. The External Links window is displayed. 3. On the Categories bar, click Delete. 4. On the Create/Delete Categories window, click Delete by the category you want to remove. NOTE: You cannot delete a category until all links in the category have been removed. 5. Click External Links on the menu, or the link External Links on this window, to return to the External Links window. Related Topic: Links to External Sites 11-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:15 PM 12 Settings for Security Getting Started with Security in Compaq Insight Manager 7 Secure Sockets Layer (SSL) and Certificates The first new security feature of Compaq Insight Manager 7 you are likely to encounter is SSL. SSL is used between the browser and Compaq Insight Manager 7 to ensure data integrity and privacy. An integral part of SSL is a certificate, which is a public document used to identify the Compaq Insight Manager 7 server. When Compaq Insight Manager 7 is installed, it creates a self-signed certificate. Your browser may initially display a security alert when you browse to Compaq Insight Manager 7, describing the certificate as untrusted. This occurs because the certificate is self-signed (signed by the Compaq Insight Manager 7 server) and the signer is not in the browser’s list of Certification Authorities. By securely importing the Compaq Insight Manager 7 server Certificate into the browser, the browser can authenticate the Compaq Insight Manager 7 server to which you are browsing. Refer to the topic “Importing Server Certificate” for more information about importing certificates into your browser. Compaq Insight Manager 7 also supports the ability to use a certificate from a third-party Certificate Authority (CA) or your own internal CA or (Public Key Infrastructure) PKI. In this case, you can import the CA certificate into your browser. Refer to “Importing Server Certificate” for more information. Login and Accounts The next security feature of Compaq Insight Manager 7 you’re likely to encounter is the login requirement. A username, domain name, and password are required before accessing any feature of Compaq Insight Manager 7. Compaq Insight Manager 7 uses existing Windows accounts, and authenticates the credentials against the Windows domain. An administrative account is setup during installation of Compaq Insight Manager 7 by specifying a Windows domain account. After logging in with this account, you should create additional accounts for other users. Each account can be setup with different access levels: administrator, operator, and user. You can also restrict the IP addresses each account can log in from. Refer to “Configuring Using Accounts” in Chapter 11 of this guide for more information. Compaq Insight Manager 7 Technical Reference Guide 12-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Audit settings can also be configured to log a notice for different types of login and logout events. Refer to “Security Audit Settings” for more details. Security Configuration Settings There are several security-related configurable options to consider. Though these options are configured during installation of Compaq Insight Manager 7, they are presented here for further consideration. To configure these settings, you must login to Compaq Insight Manager 7 as an administrator. Select Settings, then Security to expand the list of configurable options. Security Settings allow you to configure 2 settings: SSL Encryption Configuration configures the encryption strength and controls whether browsers connect only using 128-bit SSL, or can connect at 40-bit or 128- bit. 128-bit SSL is much more secure than 40-bit SSL, but may require an upgrade to some versions of browsers. Refer to the topic “Settings for Security.” Require Trusted Certificates specifies whether SSL connections made by the Compaq Insight Manager 7 server to managed devices require those devices’ SSL certificates to be imported into Compaq Insight Manager 7. This is facilitated by an internal PKI, but can be used without one. Refer to “Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List.” Audit Settings specifies when Compaq Insight Manager 7 generates security notices for login and logout events. Refer to “Security Audit Settings.” Device Links specifies how Compaq Insight Manager 7 creates links to other devices, either by using the devices’ names or IP addresses. Links that match device names in their SSL certificates prevents the browser from displaying security alerts for mismatched site names. Refer to “Device Link Configuration.” Application Launch specifies the access required for executing Application Launch Tasks. These tasks launch applications directly on the Compaq Insight Manager 7 server, in the same operating context as the Compaq Insight Manager 7 Service, and require extra control. Refer to “Application Launch Access.” Single Login, Group Configuration, and Software Update To take advantage of Single Login or to execute Group Configuration or Software Update Tasks against managed devices, you must set up a trust relationship between Compaq Insight Manager 7 and the desired managed devices. A trust relationship allows the managed device to specify which Compaq Insight Manager 7 servers can issue commands to the device. Without an established trust relationship, these commands will fail. 12-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Setting up a trust relationship at the managed device involves browsing to the device, setting the trust mode, and adding Compaq Insight Manager 7 to the Trusted Management Servers List. At the Compaq Insight Manager 7 server, you must also specify users’ access level on managed devices, and have executed a Device Identification Task. If you have enabled the Require Trusted Certificates option in Security Settings, you must also import trusted managed devices’ certificates into Compaq Insight Manager 7. See “Setting up Trust Relationships” and “Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List” for complete details. About SSL Secure Sockets Layer (SSL) is a protocol layer that lies between HTTP and TCP. It provides secure communication between a server and a client and is designed to provide privacy and message integrity. SSL is commonly used in Web-based transactions to authenticate the Web- server, which indisputably identifies the server to the browser. SSL also provides an encrypted channel of communication between the server and the browser. This ensures integrity of the data between the Web-server and the browser, so that data can neither be viewed nor modified while in transit. Compaq Insight Manager 7 uses SSL for all browser to Compaq Insight Manager 7 server communication. Compaq Insight Manager 7 also uses SSL when communicating to devices for Secure Task Execution and Single Login. Related Topics: Security Settings Certificate Lists Create Server Certificate Secure Task Execution Single Login Security Settings Security Settings allow administrators to modify security settings for Compaq Insight Manager 7. Configuring Security Settings 1. From the toolbar, click Settings. 2. From the menu, select Security, then, click Security Settings. The Security Configuration window is displayed. Compaq Insight Manager 7 Technical Reference Guide 12-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security 3. In the SSL Encryption Configuration dialog box, select between 128-bit or 40-bit encryption or 128-bit encryption only. Select 128-bit encryption only to force browsers to connect to Compaq Insight Manager 7 using 128-bit encryption, which is much more secure than 40-bit encryption. NOTE: Select 128-bit or 40-bit encryption to allow browsers to connect to Compaq Insight Manager 7 at 128-bit and 40-bit encryption. If 128-bit or 40-bit encryption is selected, the Compaq Insight Manager 7 server negotiates the Secure Sockets Layer (SSL) session with the browser to use the browser's highest supported level of encryption. 4. Choose when you wish this setting to take affect. Select Now, for the setting to take effect immediately, or select After the Compaq Insight Manager 7 service is restarted, for the setting to take effect once Compaq Insight Manager 7 is restarted. If you select 128-bit encryption only and select Now, when you click Apply, a warning is displayed stating the following: Checking this box means that any user connected to Compaq Insight Manager 7 using a browser with less than 128-bit SSL support, will be disconnected. You have chosen to have this change occur immediately. If you want this change to occur after the Compaq Insight Manager 7 service is restarted, click Cancel. If you want to proceed, click OK. NOTE: Ensure your browser(s) support 128-bit encryption before enabling the 128-bit encryption only setting. Select Help, About from the browser menu to view the cipher strength of your browser. 5. Under Require Trusted Certificates, select the check box to select whether to trust all server certificates, or to allow access only to those servers whose certificates are imported into the Compaq Insight Manager 7 Certificate Store. CAUTION: Changing this setting can adversely affect the operation of Compaq Insight Manager 7. Carefully read and understand the displayed warning as described below. For ease of use, this option should be unchecked; this will be the typical scenario and will maintain a high level of security. For maximum security, this option should be checked, which will require some extra configuration. If you select Require Trusted Certificates, a warning is displayed stating the following: Checking this box means certain features will work only for devices whose certificates are represented in the Trusted Certificate List. Compaq Insight Manager 7 uses SSL connections for some parts of identification, for executing Group Configuration, for Software Update tasks on devices, and for enabling Single Login to devices. Checking this box indicates you want to accept SSL connections only to devices whose certificates are represented in the Trusted Certificate List. If the certificate is not found in the Trusted Certificate List, the SSL connection to the device will fail, and the operation cannot be performed. a. Click OK to accept, or click Cancel to return to the Security Configuration menu. b. If you de-select the check-box, the following warning will appear: 12-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Clearing this checkbox means potentially sensitive data could be sent to an unidentified, possibly unintended device. Compaq Insight Manager 7 uses SSL connections for executing Group Configuration and Software Update tasks on devices. Clearing the checkbox indicates you want to accept SSL connections to any device, without identifying the device by its certificate. Compaq Insight Manager 7 sends whatever data is necessary to execute these tasks, which could include passwords or other sensitive information, to these unidentified devices. c. Click OK to accept, or click Cancel to return to the Security Configuration menu. 6. Click Apply, to accept changes, or click Reset, to not save any changes that were made. Related Topic: Certificate Lists Certificate Lists Certificate Lists Only administrators can import certificates from other devices into the Compaq Insight Manager 7 Trusted Certificates List The purpose of the Certificate List in Compaq Insight Manager 7 is to maintain a list of certificates in the Compaq Insight Manager 7 Keystore. Certificates include the Compaq Insight Manager 7 Server Certificate as well as the certificates of managed devices that are trusted by the Compaq Insight Manager 7 server. These imported certificates are placed in the Keystore and are displayed in the Trusted Certificates List. NOTE: The Compaq Insight Manager 7 Trusted Certificates List is only used when Require Trusted Certificates is enabled. See “Configuring Security Settings” for more information. If Require Trusted Certificates is enabled, when Compaq Insight Manager 7 attempts to make a Secure Sockets Layer (SSL) connection to a managed device, a certificate representing that device must be found in the Compaq Insight Manager 7 Keystore or the SSL connection will fail, as will the attempted operation. The certificate representing the device can be the device’s SSL server certificate, or the Certificate Authority (CA) level certificate that was used to sign the device’s certificate. For large numbers of devices, having a handful of CA level certificates sign all the device certificates can simplify the management and maintenance of the device certificates, however, this will require the presence of a certificate server in your environment, or the services of a third-party security company. NOTE: When using a CA level certificate, any valid certificate signed by the CA level certificate will be accepted by Compaq Insight Manager 7, whether it is already issued or issued at some point in the future. The Compaq Insight Manager 7 Server Certificate is the only certificate displayed in the Server Certificate List. From the Certificate List Menu, you can perform the following actions: Compaq Insight Manager 7 Technical Reference Guide 12-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security • “Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List” • “Removing Trusted Certificates from the Compaq Insight Manager 7 Trusted Certificates List” • “Exporting the Compaq Insight Manager 7 Server Certificate” • “Exporting Certificates from the Compaq Insight Manager 7 Trusted Certificates List” Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List Only administrators may import trusted certificates in to the Compaq Insight Manager 7 Trusted Certificates List. If you have selected Require Trusted Certificates in the Security Configuration window, you must import certificates that represent the managed devices you wish to trust into the Trusted Certificates List. You can import the certificate of the device itself, on a per device basis. You can also import the signing certificate of the Certificate Authority (CA) or intermediate CA used to sign and issue certificates for groups of devices, which helps simplify the maintenance of this list. 1. From the toolbar, click Settings. 2. From the menu, select Security, then, click Certificate Lists. The Certificate Lists window is displayed. 3. Click Import in the top right corner of the Trusted Certificates table. This allows you to import a certificate into the Compaq Insight Manager 7 Trusted Certificates List. This is a list of certificates that Compaq Insight Manager 7 will trust when making an SSL connection with a server. NOTE: You can import DER encoded binary X.509 certificates and Base64 encoded X.509 certificates. 4. Type the path that the certificate will be imported from or click Browse. If you click Browse, select the location to import the file from. 5. Click Open. The Import Certificate window is displayed. If you click Cancel, the Certificate Lists window is re-displayed without selecting a certificate to be imported. 6. If you do not want to import a certificate into the Trusted Certificates List, click the browser Back button, which re-displays the Certificate Lists window. 7. Click Import Certificate. The certificate is imported and the Certificate Lists window is re-displayed. Related Topics: Security Settings Removing Trusted Certificates from the Compaq Insight Manager 7 Trusted Certificates List 12-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Exporting the Compaq Insight Manager 7 Server Certificate Removing Trusted Certificates from the Compaq Insight Manager 7 Trusted Certificates List Only administrators may remove a trusted certificate from the Compaq Insight Manager 7 Trusted Certificates List. If you have selected Require Trusted Certificates in the Security Configuration window, you may remove certificates that represent the managed devices you no longer wish to trust from the Compaq Insight Manager 7 Trusted Certificates List. 1. From the toolbar, click Settings. 2. From the menu, select Security, then, click Certificate Lists. The Certificate Lists window is displayed. 3. Under the Trusted Certificates table, click the Delete icon in the Actions column. A confirmation window is displayed. After confirmation, the selected certificate is removed from the Compaq Insight Manager 7 Trusted Certificates List. Related Topics: Security Settings Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List Exporting the Compaq Insight Manager 7 Server Certificate Exporting the Compaq Insight Manager 7 Server Certificate Exporting the Compaq Insight Manager 7 Server Certificate to a file can help facilitate deployment of the certificate into your browsers so that they may properly identify the Compaq Insight Manager 7 server. Because the certificate is a public document, it does not need to be kept private. If the certificate is kept publicly accessible, care should be taken to ensure it cannot be modified. Exporting the Certificate from Compaq Insight Manager 7 Only Compaq Insight Manager 7 administrators may export the Compaq Insight Manager 7 Server Certificate from Compaq Insight Manager 7. 1. From the toolbar, click Settings. 2. From the menu, select Security, then, click Certificate Lists. The Certificate Lists window is displayed. 3. Under the Server Certificate table, click the Export icon in the Actions column. 4. The download dialog box is displayed. Click OK. Compaq Insight Manager 7 Technical Reference Guide 12-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security 5. Select the location to save the certificate to. NOTE: The Server Certificate can be exported as a Base64 encoded certificate. The exported certificate can be imported into a browser or into a device’s Trusted Management Servers List. 6. Click Save, which exports the certificate and displays the Certificate Lists window 7. If you click Cancel, the certificate will not be saved and the Certificate Lists window is re-displayed. Exporting the Certificate from the Browser To export the certificate from the browser: 1. To view the Compaq Insight Manager 7 Server Certificate: — From the browser menu, select File—>Properties—>Certificates to display the Certificate dialog box. or — Double-click the Lock icon in the lower right portion of the browser to display the Certificate dialog box. 2. Select the Details tab in the Certificate dialog box. 3. Select Copy to File to begin the Certificate Export Wizard and click Next. 4. Select Base-64 encoded X.509 for the export file format, and click Next. 5. Specify a file name for the certificate file. Click Next. 6. Click Finish. A message displays: The export was successful. 7. Click OK, then close the Certificate dialog box. Exporting the Certificate from the Command-line If you would prefer not to use a browser to export the Compaq Insight Manager 7 Certificate and you have access to the file system where Compaq Insight Manager 7 is installed, the certificate may be exported from the command-line. 1. Open a command prompt. Change to the directory where Compaq Insight Manager 7 is installed. 2. Enter the following command: certexp This will export the certificate into a file called CIM7CERT.CER in the same directory. 12-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Related Topics: Security Settings Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List Exporting the Compaq Insight Manager 7 Server Certificate Exporting Certificates from the Compaq Insight Manager 7 Trusted Certificates List Only administrators may export a certificate from the Compaq Insight Manager 7 Trusted Certificates List. 1. From the toolbar, click Settings. 2. From the menu, select Security, then, click Certificate Lists. The Certificate Lists window is displayed. 3. Under the Trusted Certificates table, click the Export icon under the Actions column. 4. The download dialog box is displayed. Click OK. 5. Select the location to save the file to. NOTE: The exported Trusted Certificate is saved as a Base64 encoded certificate. 6. Click Save to export the certificate. The Certificate Lists window is re-displayed. If you click Cancel, the certificate is not saved and the Certificate Lists window is re- displayed. Related Topics: Security Settings Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List Exporting the Compaq Insight Manager 7 Server Certificate Removing Trusted Certificates from the Compaq Insight Manager 7 Trusted Certificates List Create Server Certificate Only administrators can access the server certificate and create a Compaq Insight Manager 7 Server Certificate from this window. You can click Server Certificate to update the Compaq Insight Manager 7 SSL Server Certificate, which uniquely identifies the Compaq Insight Manager 7 server. NOTE: This process also replaces the local Compaq HTTP Server Certificate and Private Key. Compaq Insight Manager 7 Technical Reference Guide 12-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Creating a New Server Certificate IMPORTANT: After creating a new Compaq Insight Manager 7 Server Certificate, you will need to reboot the system. Administrators will create a new self-signed certificate when you wish to replace the Compaq Insight Manager 7 SSL Server Certificate and Private Key. You may wish to do this under the following situations: • When the integrity of the Compaq Insight Manager 7 Server Certificate Private Key is compromised. • When the existing Compaq Insight Manager 7 Server Certificate expires. This self-signed certificate will be configured to expire 10 years from its date of creation. IMPORTANT: Replacing the SSL Server Certificate and Private Key, will invalidate the existing Compaq Insight Manager 7 Server Certificate and the Compaq HTTP Server Certificate wherever they may be imported, such as browsers and Trusted Certificate Lists. You will have to replace the previous server certificate with the new server certificate, in accordance with your security practices, to return to the same level of functionality you had before. 1. From the toolbar, click Settings. 2. From the menu, select Security, then select Server Certificate. 3. Under Server Certificate, click Create Certificate. A warning message is displayed stating when to create a new server certificate. 4. Click OK. If you click Cancel, you are returned to the Create Server Certificate window without creating a new server certificate. IMPORTANT: Creating a new server certificate generates a public key and private key and places the private key in the Keystore Database. The public key is included in the certificate that goes out to the client. The private key is kept secure in the Keystore Database on the Compaq Insight Manager 7 server file system. The Compaq HTTP server’s (residing on the same system) Public and Private Key pair are overwritten with the new Compaq Insight Manager 7 Public and Private Key pair. 5. After you receive the message stating the certificate has been created, click OK. The Create Server Certificate window is re-displayed. IMPORTANT: After creating a Certificate Signing Request or Importing a Server Certificate, reboot the Compaq Insight Manager 7 server in order for the Compaq Insight Manager 7 Server Certificate to be synchronized with the Compaq HTTP Server Certificate. Synchronizing the certificates prevents repeated browser Security Alerts when browsing to Compaq Web-based management agents on the Compaq Insight Manager 7 server. This will allow both Compaq Insight Manager 7 and local Compaq HTTP server to update their SSL Server Certificates and Private Keys. NOTE: If the certificate creation is unsuccessful, an error message is displayed and the Create Certificate window is re-displayed. 12-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Related Topics: Certificate Lists Importing Server Certificate Importing Server Certificate From the Import Server Certificate window, administrators may: • Create a Certificate Signing Request. • Submit it to a Certificate Authority (CA). • Import a Compaq Insight Manager 7 Server Certificate. The above should be completed in the order in which they are listed. NOTE: This process also replaces the local Compaq HTTP Server Certificate and Private Key. Creating a Certificate Signing Request (CSR) Administrators will create a Certificate Signing Request to replace the Compaq Insight Manager 7 Secure Socket Layer (SSL) Server Certificate and Private Key under the following situations: • You have installed Compaq Insight Manager 7, and wish to replace the default self- signed certificate with a certificate created by a third-party Certificate Authority (CA) or your own internal CA • When the integrity of the Compaq Insight Manager 7 Server Certificate Private Key is compromised • When the existing Compaq Insight Manager 7 Server Certificate expires Replacing the SSL server certificate and private key, will invalidate the existing server certificate wherever it may be imported, such as browsers and Managed Devices’ Trusted Management Servers Lists. You will have to replace the previous server certificate with the new server certificate, in accordance with your security practices, to return to the same level of functionality you had before. Creating a CSR 1. From the toolbar, click Settings. 2. From the menu, select Security, then select Server Certificate. 3. Under Server Certificate, click Import Certificate. The Import Certificate window is displayed. Compaq Insight Manager 7 Technical Reference Guide 12-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security 4. Click Create CSR to create a PKCS #10 Certificate Signing Request. Submit the Certificate Signing Request file to a CA. The response from the CA is a PKCS #7 Certificate, which can be imported for use as the Compaq Insight Manager 7 Server Certificate. A message is displayed explaining the import process. 5. Click Cancel to be taken back to the Import Certificate menu, or click OK to display a dialog box. You are then prompted to save the new file. NOTE: The file created is a Certificate Signing Request in PKCS #10 format. The corresponding private key is stored in the Compaq Insight Manager 7 Keystore. 6. Name the file and save to a folder of your choice. If you click Cancel, you will be taken back to the Server Certificate menu. 7. After creating the CSR, submit it to either a third-party CA or your own CA to receive the server certificate signed by that CA. You must then import the certificate. Once you receive the PKCS #7 certificate reply, you must import the new server certificate into Compaq Insight Manager 7. Importing a Server Certificate 1. From the toolbar, click Settings. 2. From the menu, select Security, then select Server Certificate. 3. Under Server Certificate, click Import Certificate. The Import Certificate window is displayed. 4. Type in the path of the certificate to be imported, or click Browse to choose the correct path. 5. Click Import Certificate to import a certificate for use as the Compaq Insight Manager 7 Server Certificate. A message is displayed describing when you would want to import a certificate. NOTE: The only importable certificate format is PKCS #7 formatted certificates. If the Certificate Reply received from the CA is a single certificate, then it is necessary to first import a self-signed root certificate from the issuing CA into the Compaq Insight Manager 7 Trusted Certificates List. After importing the CA root certificate, the Certificate Reply can then be imported to serve as the Compaq Insight Manager 7 Server Certificate. 6. Click OK to display a message stating the certificate has been imported successfully, or click Cancel to be returned to the Import Certificate menu. 12-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security CAUTION: After creating a Certificate Signing Request or Importing a Server Certificate, reboot the Compaq Insight Manager 7 server in order for the Compaq Insight Manager 7 Server Certificate to be synchronized with the Compaq HTTP Server Certificate. Synchronizing the certificates prevents repeated browser Security Alerts when browsing to Compaq Web-based management agents on the Compaq Insight Manager 7 server. This will allow both the Compaq Insight Manager 7 server and the Compaq HTTP server to update their SSL Server Certificates and Private Keys. Related Topics: Certificate Lists Synchronizing Certificates Synchronizing Certificates After the Compaq Insight Manager 7 Keystore is created and after Compaq HTTP server setup is run, the Compaq HTTP Server Certificate’s Public and Private Key pair are overwritten with the Compaq Insight Manager 7 Public and Private Key pair. To manually synchronize the Compaq Insight Manager 7 Server Certificate and the Compaq HTTP Server Certificate Public and Private Key pair, run the batch file synchCert.bat, located in the root directory that Compaq Insight Manager 7 is installed to. Related Topics: Create Server Certificate Importing Server Certificate Security Audit Settings Audit Settings are used to maintain an audit trail of all successful logins and all login failures. 1. From the toolbar, click Settings. 2. From the menu, select Security, then click Audit Settings. The Security Audit Settings window allows you to select from one of three options: • Log all login and logout activities • Log only failed login activities • No logging NOTE: If option one or two is selected, a notice will be generated when these events occur. The default setting is Log only failed login activities. 3. Select one of the options, then, click Apply. Click Reset if you wish to reset the option back to what it was before you made changes. Compaq Insight Manager 7 Technical Reference Guide 12-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Related Topics: Creating and Editing Security Audit Queries Single Login Login Creating a Security Audit Query to Monitor Login Attempts by an Invalid User Creating and Editing Security Audit Queries Compaq Insight Manager 7 provides you with two pre-configured Security Audit Event Queries as well as giving you the option to create your own Security Audit Event Queries. There are six notice types listed under the Security category in the Criteria Configuration window. They are: • Login Attempt by Invalid User • Login Failed Authentication • Login Attempt From Disallowed IP Address • Logout • Successful Login • Unauthorized User Account Modification Creating Security Audit Event Queries 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Event. The Event Queries window is displayed. 3. On the System Function category bar, click New. The Create/Edit Query window is opened. 4. In the Query Name section, enter a query name. 5. In the Query Criteria Selection section, click Event(s) of type. This will be added as a hyper-link in the Query Description. 6. In the Query Description section, click the hyper-linked text. 7. In the Criteria Configuration dialog box, double-click the Security folder and select the event types that you want to include in your query and click OK. 8. Click Save to save the query. You cannot save a query until you enter a name and choose criteria. Click Cancel to return to the Event Queries window without saving the new query. 12-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Editing a Security Audit Event Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Event. The Event Queries window is displayed. 3. Click the Edit icon next to the query you want to edit. The Create/Edit Query window is displayed. 4. In the Query Description section, click the hyper-linked text. 5. Select or de-select the query criteria you want to modify. NOTE: You may also edit the query name. 6. Click Save to save the changes or click Save As to save the query with a new name. 7. Click Cancel to be returned to the Event Queries window without saving your changes. Related Topics: Security Audit Settings Creating a Security Audit Query to Monitor Login Attempts by Invalid User About Event Queries Device Link Configuration This setting allows you to configure the format of device names in links within Compaq Insight Manager 7. IMPORTANT: Device names used in Compaq Insight Manager 7 links must match the device names as they are specified in their Secure Sockets Layer (SSL) Server Certificates. The browser will display a warning if the name on the certificate does not match the name in the address. 1. From the toolbar, click Settings. 2. From the menu, select Security, then click Device Links. 3. The Device Link Configuration window is displayed. Select one of the following options: — Use the Device Name — Use the Device IP Address NOTE: In the case of devices with multiple network interfaces, selecting Use the Device Name will provide only one link per destination to the device, whereas selecting Use the Device’s IP Address will provide multiple links to the device. 4. Once you have selected the option, click Apply. If you want to change back to the previous setting, click Reset. Compaq Insight Manager 7 Technical Reference Guide 12-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Related Topics: About SSL Certificate Lists Application Launch Access Application Launch Tasks allow Compaq Insight Manager 7 to run any application on the system on which Compaq Insight Manager 7 is installed. You will have the same user permissions as in Compaq Insight Manager 7. IMPORTANT: If you do not have a need for Compaq Insight Manager 7 to launch external applications, disable this feature to protect the system from running potentially damaging applications. Administrators should perform the following steps to configure and restrict user access to run Application Launch Tasks. 1. From the toolbar, click Settings. 2. From the menu, click Security, then, click Application Launch. The Application Launch Configuration window is displayed You have three options on this window: • Disable Application Launch Tasks • Allow only administrators to execute Application Launch Tasks • Allow administrators and operators to execute Application Launch Tasks NOTE: This setting applies only to executing Application Launch Tasks. The ability to create and modify Application Launch Tasks is not affected by this setting. If you do not have the appropriate rights to run an Application Launch Task, no warning is given when creating or modifying the task.. 3. Once you have selected the option, click Apply. 4. If you want to change back to the previous setting, click Reset. Related Topics: Configuring Users Creating an Application Launch Task Environment Variables for Application Launch Tasks 12-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Secure Task Execution Compaq Insight Manager 7 tasks that cause state or configuration changes on managed devices will use Secure Task Execution to issue their commands to the device. Secure Task Execution allows a Compaq Insight Manager 7 server to securely request execution of a task from a managed device. It ensures that the user requesting the task has the appropriate rights to perform the task. The request includes a digital signature to uniquely identify the Compaq Insight Manager 7 server making the request. Secure Socket Layer (SSL) is then used to encrypt the request and protect the data from alternation or eavesdropping. NOTE: Secure Task Execution requires a Trusted Management Servers List at each managed device to ensure that only specified Compaq Insight Manager 7 servers can execute tasks on the device. NOTE: On the managed device, only Trust by Certificate ensures the request came from the specified Compaq Insight Manager 7 server. Other options, such as Trust by Name or Trust All, do not verify the Compaq Insight Manager 7 server’s digital signature, and therefore, cannot reliably verify the sender of the request. The managed device receiving the task request is responsible for ensuring that the user making the request has the appropriate rights to make the request on the device. Compaq Insight Manager 7 provides the user access level for the requested task under Automatic Device Authentication Rights. For more information on Automatic Device Authentication Rights, see “Specifying User Settings” in Chapter 11 of this guide. NOTE: Tasks using Secure Task Execution, such as Group Configuration and Software Update, will not work against a Virtual Cluster Device. However, these tasks will work when executed directly against the physical nodes of the cluster. Single Login Single Login will allow a link within a Compaq Insight Manager 7 window to establish an authenticated browser session to a managed device that supports Single Lo-in without requiring the user to re-enter his user name and password. However, if you are trying to establish an authenticated browser session with another instance of Compaq Insight Manager 7 running on another device, you will have to re-enter your user name and password. Single Login links exist wherever there is a link to another device, such as on the Device window, in the Device List, and in the Agent Configuration Task Setup. NOTE: Compaq Insight Manager 7 is the initial point of authentication, and browsing to another managed device must be from within Compaq Insight Manager 7. IMPORTANT: If you browse to a managed device using any method other than the links within Compaq Insight Manager 7, Single Login will not be supported, and you will have to enter appropriate user name and password for each managed device. NOTE: Single Login requires a Trusted Management Servers List at each managed device and appropriate Automatic Device Authentication within Compaq Insight Manager 7. See “Specifying User Settings” in Chapter 11 of this guide, for more information. Compaq Insight Manager 7 Technical Reference Guide 12-17 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Managed Devices must be set up to trust a Compaq Insight Manager 7 server before accepting a Single Login command. Trust is set up at the device by importing the Compaq Insight Manager 7 Server Certificate into the managed device's Trusted Management Servers List. You must also have the correct device access level for the requested URL on the device. See “Specifying User Settings” in Chapter 11 of this guide. NOTE: Single Login will not work on a Virtual Cluster Device. However, it will work on the physical devices that comprise the Cluster. Related Topic: Configuring User Accounts Login Logging in to Compaq Insight Manager 7 allows access to Compaq Insight Manager 7 and determines what privileges you have in Compaq Insight Manager 7. Browsing to Compaq Insight Manager 7 using Secure Socket Layer (SSL) encrypts all information between the browser and Compaq Insight Manager 7, including login credentials. SSL not only securely encrypts the Password, but also helps prevent someone from capturing and replaying a valid logon sequence. See below for more information on logging in over SSL. The Login window has three fields: • User Name • Password • Domain Name NOTE: When the Compaq Insight Manager 7 Administrator sets up user accounts, they are selected from the Microsoft Windows domain. To login to Compaq Insight manager 7, enter the appropriate information for the account in the fields provided. The Domain Name field will specify the domain name (or local machine name) of the account. If the Domain Name field is left blank, the name of the Compaq Insight Manager 7 server will be assumed. The User Name field specifies the user name of the account and must be populated. After the credentials are securely received by Compaq Insight Manager 7, Compaq Insight Manager 7 will validate the account, verify that browsing is being done from a valid IP Address for that account, and authenticate the credentials against the Microsoft Windows domain. Accounts in the Paging Recipient Only class cannot login. Details about accounts can be found in “Configuring Users” in Chapter 11 of this guide. There are several reasons for login failure. Some can be caused by failure in the Microsoft Windows domain, some by failure within Compaq Insight Manager 7. Use the Microsoft Windows User Management tools to address these potential login failures: • Login credentials are not entered correctly. Passwords are case-sensitive. • The account being entered has been deleted from the Microsoft Windows domain, or has been disabled or locked out. 12-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security • The password for the account has expired in the Microsoft Windows domain, or needs to be changed. Reasons for login failure within Compaq Insight Manager 7 can be addressed in the User Properties windows. • The account being entered is not an account for Compaq Insight Manger 7. • You are attempting to log in from an IP address that is not valid for the specified account. • Browser not configured to accept cookies. NOTE: Compaq Insight Manager 7 can be configured to log an event in the Compaq Insight Manager 7 Notice Database when a login attempt fails or succeeds, and when a logout occurs. Refer to “Security Audit Settings” in this chapter. Logging in using SSL If your browser is not configured with the SSL server certificate of the Compaq Insight Manager 7 server, you will receive a Security Alert regarding a certificate of un-trusted origin when first browsing to Compaq Insight Manager 7 via SSL. You have several options if this happens: • Export the Compaq Insight Manager 7 Server Certificate to a file by first browsing from a local browser on the Compaq Insight Manager 7 server, then, manually import it into the remote browser. See “Exporting the Compaq Insight Manager 7 Server Certificate” for more information. • Log in to the Compaq Insight Manager 7 server this time without a trusted certificate, but resolve to import the certificate in the future. Your data will still be encrypted. • Import the certificate into your browser now, using the browser. First view the certificate by double-clicking on the lock icon, then install it. See “Importing Trusted Certificates into the Compaq Insight Manager 7 Trusted Certificates List” for more information. NOTE: If you cannot ensure that the Compaq Insight Manager 7 server to which you are browsing is, in fact, the Compaq Insight Manager 7 server you believe it is, do not choose either of the above two options. You could be giving your login credentials to a rogue server disguised as your Compaq Insight Manager 7 server, or you could be importing a certificate from a rogue server disguised as your Compaq Insight Manager 7 server, and subsequently give your login credentials to that rogue server. For more information on importing the Compaq Insight Manager 7 Server Certificate into your browser from the Security Alert, See “Importing Compaq Insight Manager 7 Server Certificate into Internet Explorer 5.x” in this chapter. If the Security Alert stated that the name on the certificate does not match the name of the site, you can do the following: 1. View the certificate to ensure the name to whomever the certificate was issued, is your Compaq Insight Manager 7 server. If it is not, do not proceed, and contact the Compaq Insight Manager 7 administrator. 2. If the name on the certificate is your Compaq Insight Manager 7 server, you may proceed. You can prevent the name mismatch in the future by entering the same name in your browser as it appears in the certificate. Compaq Insight Manager 7 Technical Reference Guide 12-19 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security IMPORTANT: These steps DO NOT prevent a rogue Compaq Insight Manager 7 server from acting as the Compaq Insight Manager 7 server that is trusted. To avoid this situation, use Self-signed Certificates. For more information see, “Creating a New Server Certificate.” Once you have an SSL session established with Compaq Insight Manager 7, all information entered on the Login window will be encrypted as it is passed to Compaq Insight Manager 7. IMPORTANT: If an account used to login to Compaq Insight Manager 7 is deleted from the Microsoft Windows domain, or has been disabled or locked out, and the account is already logged in to Compaq Insight Manager 7, it will not be affected. Therefore, to remove an account from Compaq Insight Manager 7, the account must be deleted from within Compaq Insight Manager 7. This will force the account to log-out if it is already logged in to Compaq Insight Manager 7. See “Specifying User Settings” in Chapter 11 of this guide for more information on deleting Compaq Insight Manager 7 accounts and the impact this will have. Related Topics: Single Login Configuring User Accounts Importing Compaq Insight Manager 7 Server Certificate into Internet Explorer 5.x When browsing in to Compaq Insight Manager 7 and you receive the following Security Alert, follow the steps below to import a Compaq Insight Manager 7 Server Certificate into Microsoft Internet Explorer 5.x. 12-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Importing the Certificate from a File 1. Obtain the Compaq Insight Manager 7 Server Certificate or its location from a Compaq Insight Manager 7. Refer to “Exporting the Compaq Insight Manager 7 Server Certificate” for more information. Make sure the file is accessible to the desired browser. 2. From the browser, select Tools—>Internet Options—>Content—>Certificates. Click Import to begin the Certificate Import Wizard. Click Next to continue. 3. Provide the location of the certificate file obtained or located in step 1. Click Next to continue. 4. When asked to select a certificate store, keep the default Automatically select the certificate store based on the type of certificate. Select Next to continue. 5. Click Finish. The Root Certificate Store dialog box is displayed. 6. Click Yes. A dialog box appears stating The Import was Successful. Importing the Certificate from the Browser You may also import the certificate directly from the browser while viewing the certificate. To view the certificate, you may either: • Select View Certificate directly from the Security Alert dialog box or • Double-click the Lock icon in the lower right portion of the browser Perform the following steps to import the certificate: Compaq Insight Manager 7 Technical Reference Guide 12-21 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security CAUTION: Please properly ensure the identity of the management server before importing its certificate. Verify the Issued To name is correct, and whatever other fields in the certificate you may require. 1. From the Certificate dialog box, click Install Certificate. The Certificate Manager Import Wizard is displayed. 2. When asked to Select a Certificate Store, keep default, Automatically select the certificate store based on the type of certificate. 3. Click Next. NOTE: This window informs you that you have successfully completed the Certificate Manager Import Wizard and provides you with information on the import operation. 4. Click Finish. The Root Certificate Store dialog box is displayed. 5. Click Yes. A dialog box appears stating The Import was Successful. 6. Click OK. The Certificate dialog box is re-displayed. 7. Click OK. The Security Alert dialog box is re-displayed. 8. Click Yes to proceed browsing in to Compaq Insight Manager 7. The certificate is now installed to your browser's Certificate List and the next time you browse into Compaq Insight Manager 7, you will not receive the Security Alert dialog box. Setting up Trust Relationships Configuration at the Managed Device For Single Login and Secure Task Execution (STE) to work, the managed device must be running a supported agent and must be configured to trust the Compaq Insight Manager 7 server. Several levels of trust configuration are available. Browse to the managed device at https://device:2381/ and log in. You must log in as an administrator to make changes. From the Home window, click Options to display the Configuration Options window. In the Trust Mode section, you have 3 possible settings: Trust All—The managed device will trust any Compaq Insight Manager 7 server, without verifying its digital signature. This is the easiest to enable, but leaves your managed device wide open to any Compaq Insight Manager 7 server request, including requests from Compaq Insight Manager 7 servers installed in a test environment, or bogus requests formatted to appear as valid requests. Select this option with caution. Trust By Name—The managed device will trust any of the Compaq Insight Manager 7 servers specifically named in the list, without verifying the digital signature. Note that this is still susceptible to accepting bogus requests formatted as valid requests from the named servers. Select this option with caution. 12-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security Trust By Certificate—The managed device will only trust Compaq Insight Manager 7 servers in the certificate list and will verify its digital signature. This is the most secure option since it validates the digital signature of the request against a locally stored certificate, authenticating the sender and ensuring message integrity. The names of trusted Compaq Insight Manager 7 servers appear in a list of Trusted Servers, along with links to view and delete their certificates from the list. To obtain the Compaq Insight Manager 7 Server Certificate and add it to the Trusted Servers list, there are 2 methods. Paste Compaq Insight Manager 7 Certificate into Field: 1. You must first export the Compaq Insight Manager 7 server certificate from the Compaq Insight Manager 7 server to a file. — Browse and log in to Compaq Insight Manager 7. Select the Settings menu, select Security, then Certificate Lists. From the Server Certificate Lists, select the Export icon in the Actions column to export the Compaq Insight Manager 7 Server Certificate to a file. or — Export the certificate from the browser while browsing to Compaq Insight Manager 7. Select File—>Properties from the browser menu. Select Certificates. Select the Details tab, then, click Copy to File. Export the certificate as a Base64 encoded X.509 file. 2. Place the certificate file in a file location that is accessible to the file system of the managed device. 3. Browse to the managed device and using Notepad, open the Compaq Insight Manager 7 Server Certificate created in step 1 and highlight the entire contents of the file, including the Begin Certificate and End Certificate lines. Copy the highlighted contents of the certificate file to the clipboard. 4. Return to the managed device’s browser and select the Compaq Insight Manager 7 Certificate Data box. Paste the contents of the certificate file into this box and click Add Cert underneath the box. 5. You will receive a confirmation window with three links at the top. Click the Options link and scroll down to the Trusted Certificates section. 6. There will now be a list called Trusted Certificates: with the server name and two links, View Certificate and Remove Certificate, for the Compaq Insight Manager 7 Server Certificate that was just added. Request Certificate from Compaq Insight Manager 7 Server: Enter the Compaq Insight Manager 7 server name in the appropriate field and hit the corresponding Get Cert button. The managed device will make an http request directly to the Compaq Insight Manager 7 server for its certificate. Compaq Insight Manager 7 Technical Reference Guide 12-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security NOTE: Because this is a non-secure request over http, a malicious party could intercept the request and substitute a bogus certificate in response to the request. A more secure method for obtaining the Compaq Insight Manager 7 Certificate is described in the about section "Paste Compaq Insight Manager 7 Certificate into Field:." Configuration at Compaq Insight Manager 7 Automatic Device Authentication When Compaq Insight Manager 7 automatically authenticates a user to a device during a Single Login or Secure Task Execution request, it uses the Automatic Device Authentication setting to specify the user's access level on the managed device. This setting is configured on a per-user basis, and is the same for any and all devices managed by the Compaq Insight Manager 7 server for that user. You must be a Compaq Insight Manager 7 administrator to modify the setting. From the Settings menu, select the Accounts menu. Edit the desired user account by clicking on the account name or the Edit icon. Adjust the setting for Automatic Device Authentication to Administrator, Operator, User, or None. For Single Login, a setting of None means only Anonymous Access is allowed to the device, if the device supports Anonymous Access; otherwise, a login will be required. For Secure Task Execution, a setting of None will cause the operation to fail. Device Identification A Device Identification Task must be run at least once against any managed device for Compaq Insight Manager 7 to know that it supports Single Login and Secure Task Execution, or these features will not work. Certificates for Trusted Devices If you have selected Require Trusted Certificates in the Verify Trusted Certificates section of the Security Configuration window (Settings—>Security—>Security Settings), you will also need to import certificates that represent the managed devices you wish the Compaq Insight Manager 7 server to trust into the Trusted Certificates List of Compaq Insight Manager 7. For the managed device certificate, you may use either its certificate, or, if applicable, the certificate the Certificate Authority used to sign the device certificate. NOTE: If \ Require Trusted Certificates \ is disabled, the Trusted Certificates List is not used and you can skip this section. Before importing device certificates into the Compaq Insight Manager 7 Trusted Certificates List, you first need to export the certificate(s) to a file in either DER or Base64 encoded format. For obtaining the device certificate, you can do one of the following: • If the device is running Windows and you have access to the file system, the certificate is in the file c:\compaq\wbem\cert.pem in Base-64 encoded format. You can either copy this file somewhere accessible by Compaq Insight Manager 7 or access it directly, if it is already accessible by Compaq Insight Manager 7. 12-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM Settings for Security • You can export the device's certificate while browsing to the device. Select File— >Properties from the browser menu. Click Certificates. Select the Details tab, then, click Copy to File. Export the certificate as a Base64 encoded X.509 file. For obtaining the Certificate Authority Certificate, contact your Certificate Authority, or, refer to documentation provided with your certificate server software. To import managed device certificates into the Compaq Insight Manager 7 Trusted Certificates List, complete the following: 1. From the toolbar, click Settings. 2. From the menu, select Security, then click Certificate Lists. 3. Click Import in the top right corner of the Trusted Certificates table. The Import Certificate window is displayed. NOTE: This allows you to import a certificate into the Compaq Insight Manager 7 Trusted Certificates List. This is a list of certificates that Compaq Insight Manager 7 will trust when making a Secure Sockets Layer (SSL) connection with a server. 4. Type the path that the certificate will be imported from or click Browse. If you click Browse, select the location to import the file from. 5. Click Open. The Import Certificate window is displayed. If you click Cancel, the Certificate Lists window is re-displayed without selecting a certificate to be imported. 6. Click Import Certificate. The certificate is imported and the Certificate Lists window is re-displayed. 7. Repeat steps 4-6 for as many certificates as you wish to import. Compaq Insight Manager 7 Technical Reference Guide 12-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:24 PM 13 Compaq Remote Services Introduction to Compaq Intelligent Services Link Compaq Insight Manager 7 and the Intelligent Manageability suite of tools enable a variety of remote availability, performance, asset, and change management services. Customers can obtain these services today from many Compaq Authorized Service Providers, independent management service providers, and Compaq Global Services. Compaq Insight Manager 7 provides a foundation for enhanced services ranging from automated remote monitoring to complete system management outsourcing. It gives customers the flexibility to leverage the remote management capabilities of their Compaq systems and their trusted service providers. Compaq Insight Manager 7 also introduces a new integration with Compaq Intelligent Services Link, advanced software that enables secure and remote monitoring, diagnosis and remedial services by Compaq Global Services. This integration builds on the event monitoring and email and paging notification capabilities of Compaq Insight Manager and Compaq Insight Manager XE. Compaq Intelligent Services Link provides several key service functions such as: • Service registration • Advanced service event filtering and service action planning. • Reliable HTTP/XML event messaging • Secure transport for service events sent from the customer’s network to the service provider’s event management system via the Internet or point-to-point dial-up link • Secure remote access from Compaq Global Services support centers to devices under service contract for remote servicing by an authorized service professional. In addition, the integration of Compaq Intelligent Services Link with Compaq Insight Manger 7 allows customers to view online service events and status windows for events that have been forwarded to a Compaq Customer Support Center. Compaq Insight Manager 7 and Compaq Intelligent Services Link will be used to provide a range of new remote services from Compaq Global Services and selected Compaq service partners. Compaq Proactive Remote Service is the initial remote service that Compaq Global Services will offer using this technology. NOTE: For current information about the availability of Compaq Proactive Remote Service and other remote services using Compaq Insight Manger 7 and Compaq Intelligent Services Link, visit: www.compaq.com/manage/remoteservices. Compaq Insight Manager 7 Technical Reference Guide 13-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services Compaq Intelligent Service Link Integration Compaq Insight Manager 7 has been designed to automatically configure itself when a certain software component of the Compaq Intelligent Services Link is installed on the same server. This Compaq Intelligent Services Link component is known as the Compaq Remote Support Module (CRSM). The CRSM is an event-classification and routing application. The CRSM automatically launches a configuration executable for Compaq Insight Manager 7 to monitor pre-defined Service Events. Compaq Insight Manager 7 then forwards these Service Events as HTTP/XML messages to the CRSM, which then forwards the events to a pre-defined service center via a secure path over the Internet or a point-to-point dial-up link. In addition, Compaq Insight Manager 7 is automatically configured during Compaq Intelligent Services Link installation to create a Service Event List and Service Status Page for easy customer tracking of reported service events. Finally, if desired and authorized by customers, the Compaq Intelligent Services Link provides a secure means for service providers to gain access to other service tools installed on a system for diagnosis and repair. How To View Compaq Remote Support Module in Compaq Insight Manager 7 IMPORTANT: In order to activate the service features of Compaq Insight Manager 7 you must first install Compaq Remote Support Module (CRSM) and click Initialize Insight Manager on the main window of CRSM. Once you have installed the CRSM software and initialized Compaq Insight Manger 7 from CRSM, there will be three ways to view service events from Compaq Insight Manager 7. They are as follows: • On the Service Query Results window, there will be links in the Service Status column. By clicking these links, a new browser will open displaying the CRSM Problem Report detail window for that specific service event. • On the Event Details window there is a link inside the Event details box, which will link you to the CRSM Problem Report detail window for that specific service event. • On the External Links window in the Default Links to Compaq box there will be a link Compaq Remote Support Module, which will take you to the CRSM main window. NOTE: If you did not install CRSM or you did not click Initialize Insight Manager on the main window of CRSM, then you will not be able to see any of the links listed above. 13-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services About Service Event Queries A Service Event Query logically groups events into a collection based on information in the database. Once a query is defined, you can display the results from the Service Events Query Results window. You can save any existing query as a query with another name. Queries are listed by type and by category. You can delete categories of queries under each type of query. Opening the Service Event Queries Window 1. From the toolbar, click Devices. 2. From the menu, click Queries. 3. From the submenu, click Event. The Event Queries window displays the types of Service Event Queries as shown below. Compaq Insight Manager 7 Technical Reference Guide 13-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services Sections of Queries Compaq Insight Manager 7 provides numerous queries in three sections: • Public Queries: All users can view public queries, but only administrators can create, edit, or delete public queries. Administrators can also create different categories of public queries. Choose among the following Public Service Event Queries, in the Events by Service Severity box. — All Service Events—lists all service events in the database as shown below. 13-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services — Important Service Events—lists all service events in the database that have a severity of Major, Minor or Critical. — Important Uncleared Service Events—lists all uncleared service events in the database that have a severity of Major, Minor or Critical as shown above. Choose among the following Public Service Event Queries, from the Events by Service Status box. — In Transit Events—the event is serviceable but it has not yet been delivered. — Delivered Events—the event has been successfully delivered to a call tracking system. — Undelivered Events—the system failed to forward the event to the Compaq Remote Support Module, or the CRSM cannot process the event due to a network problem, or a message format error. — Assigned Events—the problem has been assigned to an individual. — Closed Events—the problem has been solved. • Personal Queries: Any user can create, edit, or delete their own personal query, you cannot view another user's personal queries. You can create different categories of personal queries for organizing your queries. • System Default Queries: Compaq Insight Manager 7 creates system default queries during installation. Only administrators can create, edit, or delete system default queries. NOTE: If you select one of the queries from the Event by Service Severity box, or the Events by Service Status box there will be an additional column called Service Status in the Query Results. Compaq Insight Manager 7 Technical Reference Guide 13-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services The service status types are listed below: — In Transit Events—the event is serviceable but it has not yet been delivered. — Delivered Events—the event has been successfully delivered to a call tracking system. — Undelivered Events—the system failed to forward the event to the Compaq Remote Support Module, or CRSM cannot process the event due to a network problem, or a message format error. — Assigned Events—the problem has been assigned to someone. — Closed Events—the problem has been solved. — Not Under Contract—the event is not serviceable, for example, the device is not listed in the service contract. — Informational—the event requires no action. NOTE: The Informational Event will only be displayed in the All Events and the All Service Event queries. By clicking a link in the Type column of the Query Results window, the Event Information window is displayed. This is detailed information about that specific event. On the Event Information window in the Service Event Information box shown below, there will be a link under the Service Event URL. By clicking this link, a new browser will open displaying the CRSM Problem Report detail window for that specific service event. The CRSM Problem Report detail window gives detailed information regarding the status of the event. 13-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services NOTE: By clicking a link in the Service Status column of the Query Results window, you will get the same results as clicking the link under the Service Event URL on the Event Information window. Related Topic: Creating and Editing Service Event Queries Creating and Editing Service Event Queries Queries are used to create Query Results that contain the exact service events you want to manage. The query can be made up of many selection criteria. Administrators can create public, personal, or system default queries. Operators can only create personal queries. Creating a New Query 1. From the toolbar, click Devices. 2. From the menu, click Queries. 3. From the sub-menu click Event. 4. Under the category to which you are adding this query, click New from the category menu bar. The Create/Edit Query window will display. 5. In the Query Name field, enter a name. Compaq Insight Manager 7 Technical Reference Guide 13-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services 6. In the Query Selection group, click either All Service Event Types or Event(s) by Service Status to include in or exclude from the query. The criteria are added as links in the Query Description. 7. If you clicked Events by Service Status, there will be a link for Service Status in the Query Description section. Click the Service Status link, and the Criteria Configuration dialog box displays. 8. Select the Service Status you would like to query, click OK to return to the Create/Edit Query window. 9. Click Save to save the query. You cannot save a query until you enter a name and choose criteria. Click Cancel to close the window without saving the new query. You can save a query in two ways: • Click Save to save the query with changes using the same query name. This option saves the edited query, overwriting the original query. • When editing a query, click Save As to save the query with or without changes, using another name. This option creates a modified query that is based on the original query. The result is a new query with a new name and an intact original query. You can modify any public query if you have administrator access. Users and operators can edit only their Personal Queries. The Edit Icon The Edit icon is next to any query that you can edit. Editing a Query 1. From the toolbar, click Devices. 2. From the menu, click Queries 3. From the sub-menu click Event. 4. On the Event Queries window, click the Edit icon next to the query you want to edit. The Create/Edit Query window will display. 5. Select or de-select the query criteria you want to modify. You can also edit the query name. 6. Click Save to save the changes, or click Save As to save the query with a new name. To view the modified Service Event Query, select the edited query from the query category list. In a multi-user environment, only one user at a time can edit a query. If another user wants to edit the same query they will be prompted with a Query Editor Warning box. At this point the user can cancel the editing request or edit the query and save as a new query. 13-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM Compaq Remote Services Related Topic: About Service Event Queries Compaq Insight Manager 7 Technical Reference Guide 13-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:18 PM 14 Examples of Useful Queries and Tasks Creating a Software Version Status Polling Task The following example describes how to set up a Software Version Status Polling Task that will determine whether managed systems have software that is out of date. NOTE: Two instances of this task are created by default when Compaq Insight Manager 7 is installed; one that runs on a weekly basis, and the other that runs whenever a new server device is discovered. You will only need to create this task if it has been deleted. 1. First, use the standard All Servers query. 2. Then, create the task using the query as criteria and specifying the schedule. 3. Finally, execute the task out-of-schedule for immediate information. Creating a Software Version Status Polling Task 4. From the toolbar, click Devices. 5. From the menu, click Tasks. The Tasks window is displayed. 6. On the Polling Tasks menu bar, click the link, Create New Polling Task. From the drop- down list, select Software Version Status Polling. 7. From the Configuration panel that is displayed, select the desired Compaq Version Control Repository Manager. IMPORTANT: If the Compaq Version Control Repository Manager software has not been installed, an error box will appear instead of the Configuration panel. The box will direct the user to install the Compaq Version Control Repository Manager software. If the Compaq Version Control Repository Manager software is already installed, make sure that Compaq Insight Manager 7 is trusted by that system. The user must have access to a Compaq Version Control Repository Manager. This means that a trust relationship must be established, and the currently logged in user must have access to a Compaq Version Control Repository Manager. For more information on trust relationships, see “Setting up Trust Relationships” in Chapter 12 of this guide. 8. Click Next. 9. The Create/Edit Task window is displayed. Enter a name for the task that adequately describes the effect of the task. 10. In the section List of Queries, select the default query, All Servers. 11. Click Schedule in the Selected Query and Schedule section of the window. The Schedule Configuration window is displayed. Compaq Insight Manager 7 Technical Reference Guide 14-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 12. Select the Schedule option Run Periodically and select a schedule of your choice. IMPORTANT: It is advisable to only run this task once a week or when new devices meet the query criteria, because of the network resources that it will use. 13. Click OK. 14. When you are returned to the Create/Edit Task window, click Save, to complete Task Configuration. The new task is added to the list of Polling Tasks. To run the task immediately, click Execute Now. The progress of the task and results are displayed next to the task. To view the Task Log, click the View Task Log icon. Creating a Cluster Status Polling Task Cluster Status Polling Tasks run the Device's All Clusters query and passes the device list to the Cluster CMX. The CMX's then polls those devices based on the polling values set in the Cluster/Node CMX Settings. It will then continue to poll those devices until a new device list is given to it. The new device list is initiated by running the Cluster Status Polling Task. NOTE: The Cluster Status Polling Task is set to run every 5 minutes by default. To run the Cluster Status Polling Task: 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Polling Task menu bar, click New Polling Task and select Cluster Status Polling. 4. On the Create/Edit Task window, enter a name for the task. 5. In the List of Queries group, select the All Cluster query to be associated with this task. 6. In the Select Queries and Schedule group, specify when to run this task. For scheduling information refer to “About Task Scheduling” in Chapter 9 of this guide. 7. Click OK. 8. When you are returned to the Create/Edit Task window, click Save to complete task configuration. The new task is added to the list of Polling Tasks. Related Topics: Node CMX Settings Window Cluster CMX Settings Window 14-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks Creating a Task to Import a Hosts File for Compaq Insight Manager Integration Administrators who are using both Compaq Insight Manager 7 and its companion Windows management application Compaq Insight Manager can import Compaq Insight Manager device database files for easy transition from the Windows environment to the Web-based environment. Source Database File Compaq Insight Manager (WIN32) creates a device database file that stores the names and IP addresses of discovered IP devices in a file called CIM_IP.DAT. The file is formatted like a hosts file that Compaq Insight Manager 7 recognizes. The file is dynamically updated as devices are discovered or deleted in Compaq Insight Manager (WIN32). You can find the file in the directory where Compaq Insight Manager (WIN32) is installed. Compaq Insight Manager (WIN32) supports devices that have spaces in their names. In the CIM_IP.DAT, these device names contain an asterisk (*) instead of the space. Any device name that contains a space is invalid in Compaq Insight Manager 7. Importing the .Dat File 1. From the toolbar, click Settings. 2. From the menu, click Manual Discovery. 3. Select Manage Hosts Files. 4. In the Manage Hosts Files group, click Create New File. 5. On the Create New Hosts File window, enter a name for the file:( such as CIM_IP.DAT.) 6. Click Import from Client. 7. In the Import New File from Client group, enter the full path name for the file or locate the CIM_IP.DAT file, by clicking Browse. Click Open to enter the file name in the File Name field. Then, click Import File to return to the Create New Hosts File group. 8. Click Save File, to save the file as a hosts file for future reference. 9. Click Execute to insert the devices into the database. Displaying the Devices Within a short time, the inserted devices are added to the database. When the next Discovery and Identification run, full device information is added to the device. 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. 3. From the Device Queries window, select All Devices from the Devices by Type group. Compaq Insight Manager 7 Technical Reference Guide 14-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks Related Topics: Configuring Automatic Discovery Adding Devices Between Discoveries Creating a Task That Applies Device Group Access The following example describes the necessary steps to create a task to apply the Device SNMP Community String. The following sets of procedures are required to create this task: • Create a query that contains the devices you want to access with a different community string. • Create a task that queries the devices and applies a group community string to these devices in the database. Creating a Query This query finds SNMP-compliant devices identified as Unknown. 1. Log in to Compaq Insight Manager 7 using an administrator account. 2. From the toolbar, click Devices. 3. From the menu, select Queries, then click Device. The Device Queries window is displayed. 4. From the Personal Queries menu bar, click New. 5. On the Create/Delete Query Categories window, enter a category name such as Test Server Access. 6. Click Create Category. 7. Click Return to Queries, to view the new category in the Personal Queries section of the Device Queries window. 8. Click New from the Test Server Access category. 9. On the Create/Edit Query window, enter as the query name: SNMP Group. 10. On the Query Criteria Selection, click the Inclusion tab, then, select Devices of Type. Click the link in the Query Description group and choose Unknown. 11. Click the Exclusion tab and select Devices with Management Instrumentation Type. In the Query Description group, select DMI and HTTP. You cannot include and also exclude an item. 12. Click Save to complete the query definition. 14-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks Creating a Task This task runs on unknown discovered devices that are SNMP-compliant. 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Control Tasks menu bar, click Create New Control Task. 4. From the drop-down list, select Set Device Access community strings. The Create/Edit Task window is displayed. 5. On the Create/Edit Task window, replace a default string of public by entering the correct strings for the remote device to the Monitor and Control community string fields. Do not change the Retries or Time outs in this example. Click Next. 6. In the Task Name group, enter a task name. 7. From the List of Queries in the Personal Queries category, select SNMP Group. 8. Click the Schedule link from the Selected Query and Schedule section to define the task execution schedule. 9. On the Schedule Configuration window, click Schedule Tasks and select Now. This option allows you to execute the task right away and sets the community string on the queried devices. NOTE: As an alternative, you can select Run Periodically and set the schedule for a reasonable interval, such as a day. Then, the task is run automatically on that schedule. 10. Click OK. 11. Click Save, to complete the task configuration. The new device task is listed in the Control Tasks section. Creating a Task to Delete All Cleared Server Events The following example describes how to create a task to delete all cleared server events from the Compaq Insight Manager 7 database. This is a useful task to include in your management portfolio because deleting cleared events on a regular basis empties the database of unnecessary entries and improves system performance. The following task has three segments: • Create an event query that contains the events you want to delete. • Create a task that deletes all cleared server events. • Execute the task. Creating the Event Query The query in this example looks for servers whose events in an Event Query Results were changed by the administrator from Not Cleared to Cleared. Compaq Insight Manager 7 Technical Reference Guide 14-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Event. The Event Queries window is displayed. 3. From the Personal Queries category bar, click New. 4. In the Create Category group, enter a category name (such as Delete Event Queries). 5. Click Create Category to return to the Event Queries window. The newly created Delete Event Queries category is displayed in the Personal Queries section. 6. From the Delete Event Queries category, click New. The Create/Edit Query window is displayed. 7. Enter All Cleared Server Events as the query name. 8. From the list in the Query Criteria section, select Event(s) by cleared status. 9. From the Query Description section, select Status to configure the event status query criteria. 10. In the Criteria Configuration box, select Cleared as the status type, and click OK to complete this query criteria definition. 11. Return to the Query Criteria section and select Device(s) of type. 12. From the Query Description section, click Type to configure the device type query criteria. 13. Select Server as the device type and click OK to complete this query criteria definition. 14. Click Save, to complete the query definition. The newly created query All Cleared Server Events is added in the Personal Queries section under the Delete Event Queries category. Creating the Task to Delete All Cleared Server Events 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Control Tasks menu bar, click Create a New Control Task and select Delete Events. 4. Enter Delete All Cleared Server Events for the task name. 5. The List of Queries section displays all queries that an administrator can choose. Select the All Cleared Server Events query. This is the query you created in the first set of procedures. 6. From the Selected Query and Schedule section, click Schedule to define the task execution schedule. 7. On the Schedule Configuration window, click Now. NOTE: There are other scheduling options, but this example describes how to execute the task immediately. 14-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 8. Click OK. 9. When you are returned to the Create/Edit Task window, click Save, to complete task configuration. The task is added to the list of Control Tasks. Executing the Task Before you run the task to remove cleared events, change the events from Not Cleared to Cleared. 1. From the toolbar, click Devices. 2. From the menu, click Queries, then click Event. The Event Queries window is displayed. 3. Select All Events, the default query, from the Public Queries section. 4. Select several events for server devices. Press the Shift key + mouse click to select adjacent events, or press the Ctrl key + mouse click to select multiple non-adjacent events. 5. On the Events list, click Clear Events. The status of the highlighted events changes from Not Cleared to Cleared. 6. From the menu, click Tasks. 7. From the Control Tasks group, select Delete All Cleared Server Events and click Execute Now. The progress of the task is displayed. 8. From the menu, click Event Queries, and select the default query All Events. The cleared server events have been removed from the database and from the Query Results list. Creating a Task to Remove All Disk Thresholds The following example describes the necessary steps to set up a task that removes all disk thresholds on a monthly basis from the Compaq Insight Manager 7 database. Creating the Task to Remove All Disk Thresholds 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Control Tasks menu bar, click Create a New Control Task, and select Remove All Disk Thresholds. 4. On the Create/Edit Task window, enter a name for the task. 5. In the List of Queries section, find the category Devices by Type and select All Servers the default query 6. In the Selected Query and Schedules group, click Schedule. 7. On the Schedule Configuration window, click Run Periodically. Compaq Insight Manager 7 Technical Reference Guide 14-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 8. In the Frequency group, select Monthly. Then, enter the corresponding monthly timing in the appropriate fields as described in Table 14-1. Table 14-1: Frequency Group Every Enter a number 1-12 to set the monthly schedule Month(s) On… Day Enter the day of the month from, 1-31, the task should run Occurs At Enter the time, including AM or PM 9. Click Save to complete task configuration. Creating a Task to Set Disk Thresholds The following example describes how to set up a task that sets disk thresholds at a specific time. The following procedure has two segments: • Create a task that sets disk thresholds once at a specific time using the default All Servers device query. • Execute the task immediately. Creating a Set Disk Thresholds Task 1. From the toolbar, click Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. From the Control Tasks menu bar, click Create a New Control Task, and select Set Disk Thresholds. The Create/Edit Task window is displayed. 4. Move the slider handles to set the Critical and Warning Thresholds and reset values. 5. Click Next. 6. On the Create/Edit Task window, enter a name for the task. 7. In the List of Queries group, select All Servers, the default query, from the category Devices by Type. 8. In the Selected Query and Schedule group, click Schedule. 9. On the Schedule Configuration window, click Run Once. 10. The scheduling screen is dimmed except for the Start Time section. 11. In the Start Time group at the Occurs at field, enter the time and date to run the task (for example, 10:00 PM, 05/01/2000.) Then, click OK. 12. When you are returned to the Create/Edit Task window, click Save to complete task configuration. 14-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks Executing the Task and Viewing the Results 1. To execute the task, click Execute Now next to the task in the Control Tasks list. 2. From the menu, select Queries, then click Device. The Device Queries window is displayed. 3. Click the All Servers query. 4. Double-click a device link in the Device Name column. Normally, the device has Compaq Insight Manager Web Agents installed. 5. Click the Device Home Window link. 6. Logging in as an administrator is necessary. 7. Click Compaq Insight Management Agents. 8. Click File System Space Used. The critical and warning thresholds will have been updated. Creating a Query and Task to Monitor Tape Drive Maintenance This query and task demonstrates how to use a query to monitor cleaning of the tape drives in servers. The query uses Events by type (Trap Categories) in an event query to determine the condition of tape drives. You can run the query anytime to check on the tape drives. If you prefer to query the tape drives on a schedule, create a task. For example, the task might run once, early in the day. When you have arrived for the day and checked your mail, any notifications of tape drive maintenance would be waiting for you. Creating the Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then, click Event. The Event Queries window is displayed. 3. On the Personal Queries category bar, click New. 4. In the Create group, enter the name: Tape Drive Maintenance. 5. Click Create Category, then click Return to Queries. 6. Find the Tape Drive Maintenance category and click New, to create the new query. 7. On the Create/Edit Query window, enter the query name: Tape Drive Cleaning. 8. In the Query Criteria Selection group, select the Inclusion tab, then, select Events of Type. 9. In the Query Description field, click Type to open the list of Events by Type. The list includes categories of traps and events. 10. Scroll through the list to Storage. Compaq Insight Manager 7 Technical Reference Guide 14-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 11. Double-click Storage. The list expands to display all traps that fall within the Storage category. Scroll to the trap, Tape Drive Cleaning Required, and select it. Then, click OK. 12. In the Query Criteria Selection group, select the Inclusion tab, then, select Devices of Type. 13. In the Query Description field, click Devices of Type and select Server. Then, click OK. 14. Click Save. 15. On the Event Queries window, click Tape drive Cleaning to see results. What if the trap in the event type is a duplicate? Event type descriptions originate in the MIBs that are registered in Compaq Insight Manager 7. Because MIBs come from different sources, you might see duplicate descriptions for trap types. Both are valid. In order to choose the correct one for the device, use SNMP Extensions to change the description or trap category. Before you begin, know the name of the MIB and find the variable for the trap event. For tape drive cleaning, the MIB is CPQSCSI.MIB, and the variable is cpqTape3PhyDrvCleaning Required. Changing a Duplicate Description 1. From the toolbar, click Tools. 2. From the menu, select SNMP Extensions, then click MIB Registration. 3. Scroll the Registered MIBs list and select CPQSCSI.MIB. Then, click Edit Registered MIB. 4. On the SNMP Trap Edit window, scroll the Name list for the variable cpqTape3DrvCleaningRequired. 5. In the Type field, enter a more descriptive phrase, such as Tape Drive Cleaning Required in Test Lab. Then, click Apply. On your next use of the Events by Type criteria, the new description will be included in the Storage category. Because you can specify the devices by IP address, you can check the tape drive conditions on devices in the test lab. What if the trap is not in the list of Events by type? Chances are the MIB is not registered. Return to the SNMP Extensions tool and register the MIB. Refer to “Registering MIBs” in Chapter 10 of this guide for a complete procedure. 14-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks Creating a New Rule to Identify a Custom Device Compaq Insight Manager identifies a large group of products by device type and by product name. Most devices on a network fit easily into one of these categories. However, you may have third-party devices that are identified as Unknown or that you might want to identify in a certain way. You can modify the identification process to identify these devices by your choice of device type name and product name. Devices are identified by rules, which have priorities because devices can be identified in multiple ways. A common and reliable URL is the device name and port for Compaq Insight Manager 7: devicename:280 To identify a third-party device, complete the following steps: • Determine if the vendor has enabled the device as SNMP or DMI-compliant and that you have the correct MIB or MIF information for the device. If the device uses SNMP, be sure that the MIB is registered with Compaq Insight Manager 7. Registration can be verified using SNMP Extensions. DMI information is returned from DMI devices as long as your system is configured properly for DMI. • Create a new type and product name for the device. You need the IP address of a device that will belong to this category. In this example, two new product names are added to the pre-defined product name List. To create the VAX Product Name, the existing Server type is leveraged to include a new product name associated with it. In the second part of this example, devices with Intel DMI Service Layer are categorized together as a new device type name. For these devices, the workstation device type is leveraged. Creating a Rule to Identify the Server 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed. 3. In the Device Category Information group, select server from the Device Type field. All the product names associated with the device type server, will be displayed in the Product Names list. 4. In the Product Name field, select Compaq Open VMS and click New (SNMP). 5. On the Add New SNMP Category window, change the Product Name to VAX. 6. Click Get Next to the System Object Identifier field. Specify the Target IP Address in the Get Device Response to this OID window. 7. Click Get Value. The actual System OID will be retrieved from the target device and filled in the Response Value field. Click Apply. 8. Keep the default priority for this identification rule. 9. Enter the URL (for example, http://mycompany.com/support.) Click Launch to test the window. 10. Click Add in the Add New SNMP Category window. Compaq Insight Manager 7 Technical Reference Guide 14-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks You are returned to the Device Type Manager window. The newly created product name will be present in the Product Name list. Servers on the network with the same System OID will be identified as VAX in the query results. Adding to the Rule Set You can refine the identification by selecting a MIB OID and retrieving the Object Value from the target device for the chosen MIB OID. Also, specify the Data Type and Compare Rule. In the above example, only the System OID is used as an identifier. Creating a Rule Identify by DMI Service This part of the example requires that you be familiar with DMI and the DMTF specification. You should have an idea what components, group classes, and attributes apply to the device type you are creating. 1. From the toolbar, click Tools. 2. From the menu, click Device Type Mgr. The Device Type Manager window is displayed. 3. In the Device Category Information group, select Workstation from the Device Type field or leave the field empty if there are none. 4. Do not select a Product Type. 5. Click New (DMI). 6. On the Add New DMI Category window, change the product name to Clients Running Intel DMI Layer. 7. Leave the Priority at the default and enter a default URL launch, such as, http://mycompany.com/support. 8. Click Edit, next to the DMI Element1 field. On the Get DMI Element window, specify the DMI Component Name, Group Class, Attribute and Index. Use an asterisk (*) to include all members of an element field. For example: Component Name Win32 DMI Service Layer Group Class Dmtf|ComponentID|* Same Group Class Leave this blank Attribute Manufacturer Target IP Address Enter the IP Address of the desktop, which you want to identify. 9. Click Get Value. The Response Value field will be filled with the manufacturer name. For example, Intel Corporation. 10. Click Apply. If you have entered the information correctly, a prompt will be displayed that you were successful. Click OK in the dialog and the Device Type Manager window is displayed. 14-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 11. The product name created above will be present among the list of Product Names. The Desktops which meet the above Rule will display Clients Running Intel DMI Layer, as the product name. Creating a Security Audit Query to Monitor Login Attempts by an Invalid User 1. Log in to Compaq Insight Manager 7 as an administrator. 2. From the toolbar, click Devices. 3. From the menu, select Queries, then click Event. The Event Queries window is displayed. 4. On the System Function category bar, click New. The Create/Edit Query window is displayed. 5. Enter the Query Name Login Attempts by Invalid Users. 6. In the Query Criteria Selection section, click Event(s) of Type. 7. In the Query Description section, click the hyper-linked text. 8. In the Criteria Configuration window, click Security and select Login Attempt by Invalid Users and click OK. 9. Click Save, to save the query and return to the Event Queries window. Related Topics: Security Audit Creating and Editing a Security Audit Query Creating a Query to Discover Software/Firmware on Devices Use this query to find out the exact versions of software/firmware that reside on each of your servers. Creating Devices with a Software/Firmware Query: 1. From the toolbar, click Devices. 2. From the menu, select Queries then click Device. The Device Queries window is displayed. 3. In the Public Queries section, click New, next to one of the categories. 4. The Create/Edit Query window is displayed. 5. Enter a name for this query. In the Query Criteria Selection section, click Devices with Software/Firmware. 6. In the Query Description section, click Software/Firmware. A Criteria Configuration dialog box is displayed. Compaq Insight Manager 7 Technical Reference Guide 14-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 7. Select the desired Compaq Version Control Repository Manager from the drop-down list that is provided. NOTE: If the Compaq Version Control Repository Manager software has not been installed, an error box will appear instead of the Criteria Configuration dialog box. The box will direct the user to install the Compaq Version Control Repository Manager software. The Compaq Version Control Repository Manager can be installed on any managed system. 8. After selecting the Compaq Version Control Repository Manager, the middle section of the panel displays all of the deliverables available in the configured Compaq Version Control Repository Manager. They are sorted by division, operating system, and category. When you select the check-box for a deliverable, the deliverable is added to the Selected Items section. The Selected Items section shows which packages and bundles have been selected from the master list. Select the desired comparison from the Comparison drop-down list — Equal To — Less Than — Less Than or Equal To — Greater Than — Greater Than or Equal To The Version List box shows the latest version in the Compaq Version Control Repository Manager. If the Comparison box shows All Versions, then the Versions box is disabled. All Versions returns devices with any version of the chosen software installed. NOTE: When a Bundle, or Support Paq is added to the list of selected items, the comparison is set to Equal To by default, and cannot be changed by the user. 9. After making all of your selections, click OK. You are returned to the Create/Edit Query window 10. Click Save. The new query is now listed under Public Queries. Creating a Device Query by Product Name Query When you have many devices discovered and you only want to deal with storage type devices. You can create a view to show only the devices you want to manage. Creating the Category 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window is displayed. 3. Click New on the category bar from Personal Queries. 14-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 4. On the Create/Delete Query Categories window, enter Administrators Queries in the Create a Query Category field. 5. Click Create Category. 6. The new category is displayed under the main category bar. The new category does not contain any queries. Creating the Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window is displayed. 3. Under the Administrators Queries category, click New on the category menu bar. The Create/Edit Query window is displayed. 4. In the Query Name field, enter By Product Name. NOTE: Refer to “Query Naming Conventions” in Chapter 5 of this guide for the information on naming queries. 5. In the Query Criteria Selection group, click Device by Product Name. This criteria is added as a link in the Query Description. 6. In the Query Description, click Product Name. The Criteria Configuration dialog box is displayed. Choose the criteria you want to include in your query. 7. Click Save to save the query. You are returned to the Device Queries window. 8. Click the new query that you just created to run the query. Related Topics: Storage Creating a Query by Device with Web Agents Creating a Query by Device with Compaq Web Agents Creating the Category 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window is displayed. 3. Click New on the category bar from Personal Queries. 4. On the Create/Delete Query Categories window, in the Create a Query Category field, enter Administrators Queries. Compaq Insight Manager 7 Technical Reference Guide 14-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM Examples of Useful Queries and Tasks 5. Click Create Category. 6. Click the Query window link under Delete a Query Category, to go back to the Device Queries window. The new category is displayed under the Personal Queries bar. Creating the Query 1. From the toolbar, click Devices. 2. From the menu, select Queries, then click Device. The Device Queries window is displayed. 3. Under the Administrators Queries category, click New on the category menu bar. The Create/Edit Query window is displayed. 4. In the Query Name field, enter By Web Agent. NOTE: Refer “Query Naming Conventions” in Chapter 5 of this guide for information on naming queries. 5. In the Query Criteria Selection group, select Device with Web Agents. The criteria are added as a link in the Query Description. 6. In the Query Description, click Web Agent to display the Criteria Configuration dialog box. Select the criteria that you want to include in your query and click OK. 7. Click Save, to save the query. You will be taken back to the Device Queries window. 8. Click the new query that you just created to run the query. Related Topics: Storage Creating a Storage Query by Product Name 14-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 3/25/02 1:52 PM 15 Troubleshooting Troubleshooting Compaq Insight Manager 7 The following categories and known anomalies of these subjects are discussed in this chapter: • Any/All Problems • Cluster Problems • Compaq Insight Manager 7 Problems • Database Problems • Device Problems • Discovery Problems • Display Problems • DMI Problems • Event and SNMP Trap Problems • Generic Problems • Installation Problems • IP Address Problems • Login Problems • Microsoft Internet Explorer Problems • MSDE Problems • Operating System Problems • Paging Notification Issues • Persistent Security Alert Pop-ups • Printing Problems • Query and Category Problems • Reporting Problems • Response Problems Compaq Insight Manager 7 Technical Reference Guide 15-1 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting • Security Problems • Service Event Problems • SQL Problems • SNMP Agent Problems • SNMP Extensions Problems • Task Problems • Time Problems Any/All Problems Compaq Insight Manager 7 utilizes the Event Log to record various Error, Warning and Informational type events that may occur during runtime. If you are experiencing any type of problem while using Compaq Insight Manager 7, it is good practice to always first check the Event Log for any messages that may be pertinent to the current problem. To View the Event Log in Windows NT: Click Start—>Programs—>Administrative Tools—>Event Viewer. Then select Log—>Application. To View the NT Event Log in Windows 2000: Click Start—>Settings—>Control Panel—>Administrative Tools—>Event Viewer. Then select Log—>Application. While viewing the Application Log, search for any event messages produced by Compaq Insight Manager 7 and view (double-click) the details of the message. Look for any event messages that may be related to the problem you are experiencing, and that may provide clues to solving the problem. Cluster Problems Problem: A cluster is not identified as a cluster. Solution: Check that the device is not locked by Manual Discovery as another device type. If the device is locked down, cluster identification will not rediscover it as a cluster device. Cluster identification does not override a locked device type. 15-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: After manually adding a device as a Cluster and locking the Device Type, the Device Type does not change after removing the lock Solution: Solution: This is a Compaq Insight Manager 7 program feature. Once a device type is changed to Cluster, it can never be changed to a different device type, unless you manually delete the device, re-run discovery and let Compaq Insight Manager 7 decide the device type. Problem: The Cluster Identification Task cannot identify cluster(s) or cluster node(s). Solution: Explicitly ensure that the Cluster Identification Task is run after the Initial Discovery process is completed. This enables the Cluster Identification Task to act upon all devices (cluster and cluster nodes) found via Discovery. Cluster(s) or cluster node(s) may not be found for the following reasons: • Make sure the IP ranges in Automatic Discovery are set to include the cluster and cluster nodes (and not exclude them). • If there has been a name change of the cluster or its node, make sure the DNS servers being used by the cluster and Compaq Insight Manager 7 both have the new name. • The cluster node may be down. • The cluster node has Insight agents older than version 4.22. • The Insight agents are not running on the cluster node. • The SNMP agents are not running on the cluster node. • The network traffic is swamping the network for a significant time period. Problem: The Cluster Monitor does not display CMXs for specific cluster(s) or cluster node(s). Solution: This can result from specific Insight agents for those CMXs not running at the time the Cluster Identification Task was run. The remedy is to ensure the correct agents are running on the cluster(s) and cluster node(s), and then rerun the Cluster Identification Task. Problem: The cluster node is not identified properly by the Cluster Identification Task. Solution: The cluster node name for the DHCP Server may be different from its Windows NT name. The remedy is to explicitly place the Windows NT computer names into the LMHOSTS file on each cluster node, and then rerun the Cluster Identification Task. Problem: Clusters do not appear in the Cluster Monitor. Solution: No Viewable Clusters are set for an account. For each account that needs to access the Cluster Monitor, User Settings must be invoked (by an administrator) so that Viewable Clusters will be populated. Problem: Cluster Monitor is not displaying properly. Solution: Ensure that the Small Fonts is selected as the Font Size on the Settings tab in the Control Panel on the browser. Compaq Insight Manager 7 Technical Reference Guide 15-3 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: The list boxes under Cluster Monitor within Settings are not working properly. Solution: It takes a few seconds for the down arrows to be on the list boxes. If there is more than one list box, you must make a selection from the first box, then wait a few seconds to make a selection from the second box, and each subsequent box. If you make a selection too soon, the list boxes may not work properly. The remedy is to take an action to replace the right windowpane, and then return to the list boxes. Problem: The cluster nodes are not discovered when the cluster alias is used as the device in Manual Discovery. Solution: In Manual Discovery, add the cluster alias and each node separately to assure they are entered into the database. Alternatively, include the cluster alias and the node IP addresses in the IP range. Problem: What to expect when running Compaq Insight Manager 7 on a cluster Solution: Compaq Insight Manager 7 is not a cluster aware application. If each node of the cluster has an instance of Compaq Insight Manager 7 installed, each node will have a different certificate with the name of the node, not the the name of the cluster, unless you have created your own certificates using a certificate server or other certification authority. When browsing to the cluster, if your browser is configured to Warn about invalid site certificates the browser should display a Security Alert, warning you to the fact the name you have browsed to does not match the name in the certificate. If you have not imported the certificate into the browser, or the certificate has not been issued by a trusted certification authority, the Security Alert should also inform you of the untrusted origin of the certificate. Verify the certificate is correct and continue. During a failover, one node fails and the other node becomes active. Because Compaq Insight Manager 7 is not cluster-aware, any browsers open to Compaq Insight Manager 7 will need to be closed, and you will need to re-browse to the cluster. You may again be presented with another Security Alert, using the certificate of the other node as previously described. If so, verify the certificate and continue. Any managed device that establishes a trust relationship with the Compaq Insight Manager 7 server (for example, for Single Login support, Group Configuration, Update Software, etc.) should trust all nodes of the cluster since any node could be active and issue the desired command to the device. Compaq Insight Manager 7 Problems Problem: Not all devices running IPX protocol on Windows NT Server are discovered. This is a factor of Windows NT Server interaction with IPX. These devices cannot be discovered. 15-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: Unable to access Compaq Insight Manager 7 on the local system at http://localhost:280/. Solution: Check the proxy server configuration inside Microsoft Internet Explorer. An invalid proxy server address will prevent Microsoft Internet Explorer from browsing to any addresses, including the local system. Solution: Some systems may not be able to resolve the name localhost. If this is the case, use http://127.0.0.1:280/ instead. Problem: Compaq Insight Manager 7 sometimes displays non-responsive behavior. (Example: You get an error message when clicking a link.) Solution: Go to Start—>Programs—>Administrator Tools—>Event Viewer on the Compaq Insight Manager 7 server and view the Application Log file. See if there is an error message stating that Compaq Insight Manager 7 Service has stopped. Then, restart the service. Run Status Polling and DMI Status Polling after restarting the service. Problem: You get a message regarding memory address violation when you close the browser. Solution: You may need to reinstall the SNMP agent after installing Windows NT 4.0 SP3. If you install Windows NT 4.0 SP4, you will also need to install the SNMP hot fix. The SNMP service has a memory leak and will consume your system resources if you do not install the SNMP hot fix. Problem: I have Windows NT 4.0 and MDAC 2.5 or greater installed. When browsing to Compaq Insight Manager 7 for the first time, the Java Plug-in attempts to install, but halts abnormally after unpacking the files, but before the main plug-in screen appears. However, the Java installation does not terminate. Solution: The following steps will allow the Java Plug-in installation to successfully complete: 1. Stop the Compaq Insight Manager 7 Service from the Control Panel. 2. Let the plug-in install complete. 3. Exit the current browser session. 4. Restart the Compaq Insight Manager 7 Service. 5. Start a new browser session and log in to Compaq Insight Manager 7. Problem: The Device List or other Applet panels do not appear. Solution 1: The current set of Java Plug-in Applet Cache files stored on the client's machine may need to be deleted. From the client's machine, click Start—>Settings—>Control Panel. Select the Java Plug-in icon off the Control Panel. The Java Plug-in Control Panel should appear. Select the CACHE folder off the Java Plug-in Control Panel. Click Clear JAR Cache. A Clear cache panel should appear, informing you that the Plug-in cache files have been removed. Click OK. Compaq Insight Manager 7 Technical Reference Guide 15-5 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Solution 2: Compaq Insight Manager 7 will only run correctly when using the Java JRE 1.3.1_02 plug-in. If you have a newer version you will need to delete that version and re- install JRE 1.3.1_02. Once the newer version is removed, you need to log in to Compaq Insight Manager 7 and version JRE 1.3.1_02 will automatically be installed on your system. Problem: I have stopped the Compaq Insight Manager 7 Service, but when I uninstalled the Compaq Management Agents on the same device, the Compaq Insight Manager 7 Service was restarted. Solution: Compaq Insight Manager 7 and Compaq Management Agents have service dependencies on the Windows SNMP Service. During uninstall of the Compaq Management Agents, the uninstaller looks to see what services are dependent on the SNMP Service, and it stops all of those services before proceeding. Upon completion of the removal of the Compaq Management Agents, the uninstaller starts all of the services that are dependent on the SNMP Service. It does not check to only start those services that were running when the uninstall started. Therefore, it will inadvertently start the Compaq Insight Manager 7 service, even if it was not running when the uninstall began. This only affects the current boot. If the Compaq Insight Manager 7 service had been set to Manual start, it still will not start when the machine is rebooted. Problem: After creating a user with administrator rights, the user name appears in the user list generated from the SQL Analyzer. However, after editing the UserID file, exiting Compaq Insight Manager 7 and restarting Compaq Insight Manager 7, the user is not listed when clicking Settings —>Accounts; although, the user name is listed in the database. Solution: Any attempt to manually modify the UserID file, or any user information hash file, will cause the user account to be removed from Compaq Insight Manager 7. Therefore, the user can no longer access Compaq Insight Manager 7.Database Problems Problem: I am experiencing decreased performance from database access to large MSDE or SQL databases. Solution: When using MSDE or SQL Server, you may experience a slowdown in performance. This occurs when the database you are accessing is large. You may be able to improve performance by changing a system setting that affects database operations. You can use two methods of communicating with the database. If you are using Named Pipes, change the setting to TCP/IP. If you are using TCP/IP, change to Named Pipes. Do not attempt to change settings unless you are familiar with the Registry and you have backed up the Registry files. 15-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting 1. Open the Registry (regedit.exe). 2. Find the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\Client\ConnectTo 3. In the right pane of the Registry window, the entry DSQUERY will have the value DBNMPNTW if the system is communicating using Named Pipes as the method of access. 4. To change the system setting to use TCP/IP for database communications, change the entry to DBMSSOCN. 5. Click OK to close the dialog box. Problem: Database connection is lost while using the MIB installer tool or command- line MIB Manager or command-line Device Type Manager, but tools indicate successful completion. Solution: If you lose accessibility to the database when running these command line tools outside Compaq Insight Manager 7, you can potentially corrupt the operation you were performing and we cannot guarantee predictable results and recovery. Device Problems Problem: Devices appearing in a Query Result with Critical status, do not display IP/IPX address and have no Device Link. Solution: Compaq Insight Manager 7 has assigned this device's address to another node. This can happen when addresses change due to DHCP or other change in system configuration. The following scenarios can cause this to occur: • The device is temporarily removed from the network. When it returns, the device will return to a managed state. This can happen when a laptop computer is removed from the network for an extended period of time and its previous address has been reused by DHCP. • The device could have changed names; however, this was not discovered by Compaq Insight Manager 7. Compaq Insight Manager 7 continues to look for a device by that name. Problem: Links on the Device Window that participate in HTTP communication do not get updated when an agent is stopped. Solution: When browsing to a particular device that has a Web agent (http://machinename:2301), the first link/GIF on the window (usually Compaq Insight Manager Web Agents) is the "proxy" agent that sends all HTTP commands. If a Web agent is stopped that is not the "proxy" agent, then the appropriate HTTP command is not sent to Compaq Insight Manager 7 allowing the link to the Web agent to be updated. To verify that you have the correct links for a device, execute Discovery or Daily Identification Task, which will verify all Web agents running on a particular device. Compaq Insight Manager 7 Technical Reference Guide 15-7 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: When drilling down on links on the Device window, time outs occur. Solution: This often happens when the Compaq Insight Manager 7 Management Server can see multiple subnets; however, the device that the user is browsing from cannot. When drilling down on some links (like Compaq Insight Management Agents), Compaq Insight Manager 7 connects to http://deviceIPaddress:2301 with added URL information. This is connecting directly to the agent running on that device. The machine that the user is browsing from must be able to speak to the device in question via TCP/IP (for example, be able to ping the device). Problem: Improper links (on Device Window) display when drilling down on a DMI device that is also running SNMP. Solution: After stopping any Compaq Insight Management Agent, reboot the device and the appropriate HTTP information will be broadcast to Compaq Insight Manager 7, resulting in updated links. Executing Discovery in Compaq Insight Manager 7 will also cause the Web agents to "refresh" themselves with Compaq Insight Manager 7. Problem: When drilling down on a Critical device, the Device Window still displays all links that were present before Compaq Insight Manager 7 could not talk to the device. Solution: This is expected behavior. Links remain in case the device in question is in a reboot state or some other state of flux. If the device is actually down, the links will time out when connecting to any agent or Web-server. Discovery Problems Problem: A device that has had a new IP address assigned to it, is discovered as a new device in Compaq Insight Manager 7 instead of having the existing device in Compaq Insight Manager 7 updated with the new IP address. The original device shows a Critical status. Solution: The caused because DNS not being configured on the network. Compaq Insight Manager 7 will try to use Device Names from DNS to match previously discovered devices with new devices of the same name. Make sure that DNS is configured on the Compaq Insight Manager 7 server and ensure that the DNS server itself is properly configured for the devices in question. Display Problems Problem: When viewing Compaq Insight Manager 7, some parts of the text is unreadable due to contrasting colors. Solution: There is a bug in the Java Plug-in regarding the miss-management of the color palette. Therefore, it is recommended, that if your graphics card supports it, you use a color depth greater than 256. Go to the Control Panel and select Display. Click the Settings tab and change Colors to more than 256.Click Apply for changes to take affect. Click OK to close the Properties box. 15-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: Compaq Insight Manager 7 cannot view the entire list of expanded left page links - The display resolution set at less that 1024X768. Solution 1: Go to the Control Panel and select Display. Click the Settings tab and change Screen Area to 1024 X 768. Click Apply for setting changes to take effect. Click OK to close Properties box. Solution 2: Click the expansion arrows to collapse some of the topics in order to view other topics. Problem: Compaq Insight Manager 7 cannot view the entire list of expanded left page links - The display resolution is set at 1024x768, but the browser page is at a reduced size (not maximized.) Solution 1: Click the maximize icon in the upper right of the page. Solution 2: Click the expansion arrows to collapse some of the topics in order to view other topics. DMI Problems Problem: The Compaq DMI Indication Handler is running unnecessarily. Solution: If you are not managing any DMI events Go to Control Panel and select Services, then click to disable the service. Scroll the list of services to find the Compaq DMI Indication Handler and click Stop to stop the service. If no other user is using the service, there is no need to continue running it. Problem: The DMI service is creating numerous entries in the NT Event Viewer. The log is filling up. Solution: DMI creates entries as any other service. If DMI entries are filling the log, you can expand the event log to raise the interval at which entries are added or you can let the entries wrap. You can change Log Settings by selecting Programs—>Administrative Tools— >Event Viewer—>Log—>Log Settings. Problem: Since installing Compaq Insight Manager 7 on my desktop, when browsing to the Compaq Management Agents on the Compaq Insight Manager 7 Server, I no longer see the detailed information that I saw before installing Compaq Insight Manager 7. Explanation: There are some issues or limitations when installing Compaq Insight Manager 7 on a desktop. The Compaq Insight Manager 7 installer installs the SNMP-based Compaq Management Agents (for Servers), and the DMI-based Compaq Management Agents (for desktops). These agents are used by Compaq Insight Manager 7 to render HTML pages for SNMP or DMI instrumented devices that do not have Web-enabled agents running. They are used by links the Device windows titled either Compaq Subsystem Status Information (Using SNMP) or Compaq Subsystem Status Information (Using DMI.) The DMI-based agent is a “hidden” Web-enabled agent, since Compaq servers typically do not provide DMI information. It is also hidden when installed on a desktop. Compaq Insight Manager 7 Technical Reference Guide 15-9 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting On desktop installations, the DMI-based agent installed by Compaq Insight Manager 7 partially replaces the Compaq Management Agent that may have come pre-installed on the machine. The pre-installed agent will not be running, but it will still show up in Add/Remove Programs, along with an identical looking entry for the agent Compaq Insight Manager 7 installed. If you browse directly to the Web-enabled agents on the machine at http://localhost:2301, you will see Compaq Management Agents. This is actually a link to the SNMP-based Compaq Management Agents (for Servers.) If you click that link, you will see that the amount of information shown is greatly limited. Many fields will show values of null or NA. That is because these values are not instrumented on desktops in a way that the server management agent can find the information. The DMI-based agent does not show up because it is hidden. Otherwise, it would provide more detailed information. This is a limitation of running on a desktop. NOTE: Information is only limited for the desktop where Compaq Insight Manager 7 is installed. Full information is available for all other devices. If Compaq Insight Manager 7 is ever uninstalled from the desktop and you want to restore the former Desktop Management Agents, you should click Control Panel—>Add/Remove Programs and uninstall both instances of Compaq Management Agents. Then reinstall the Desktop Management Agents, which you can download from the Compaq website (www.compaq.com/). Event/SNMP Trap Problems Problem: Incoming traps are not being received. Solution 1: A device must be discovered in order to receive traps for a particular device. If a device is not in the discovery range or discovered via Auto-Discovery, then, those traps will be ignored by Compaq Insight Manager 7. Solution 2: To verify that traps can be sent and received, use the test trap function of the Compaq Management Agents. Refer to the appropriate Compaq Management Agents for Servers User Guide. Solution 3: The SNMP settings on the managed device may not be configured correctly. When configuring SNMP settings on managed devices, the trap destination must be the server that is running Compaq Insight Manager 7. Refer to the appropriate Compaq Management Agents for Servers User Guide and/or the documentation for the operating system on the managed device. Solution 4: If another application is monitoring SNMP traps on the Compaq Insight Manager 7 Server, it is possible that the application is preventing Compaq Insight Manager 7 from opening the trap port. All SNMP traps are received through a trap port; there is a standard port for IP and another for IPX. Only one process on the console can have the port open at any given time. Under Microsoft Windows NT 4.0 the trap port can be shared by multiple applications using the SNMP Trap Service. Compaq Insight Manager 7 uses this service. 15-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting If the other trap monitoring application also uses the SNMP Trap Service, there should not be a problem with sharing the trap port. If the other application opens the trap port directly, contention will occur. The SNMP Trap Service will usually report if it is unable to open a trap port, except if the Windows NT file, MGMTAPI.DLL, has been replaced in response to the Microsoft technical support article Q186455. In this case the SNMP Trap Service cannot detect if the trap port is already in use. Problem: With Compaq Insight Manager 7, you can drill down on a device name and get the appropriate Device Window. By clicking the SNMP Communications link, you can set an individual community string for a device. After changing the community string, the device remains as Unknown status. Solution: After a community string for an individual device is changed, Discovery must be run in order to communicate with that device's individual community string. Problem: Why am I not receiving notification when there is a SNMP Authentication trap received? Solution: The default setting for Enabling Trap Handling in SNMP Extensions is Disabled (Not Processed.) The reason for this is because typically, a device can be set up with an incorrect community string or an incorrect community string is set in Compaq Insight Manager 7, which results in an Authentication Failure trap to be sent to the management server each time a request is made to the device. This results in many traps being logged. To change this setting to Processed (Enabled), complete the following steps: 1. Open Compaq Insight Manager 7 (http://machinename:280). 2. Log in with administrator privileges. 3. Click the Tools icon across the top, and then MIB Registration. 4. Click in the Pre-Registered MIBs pane. This will bring up a window for you to choose the appropriate MIB. 5. Click RFC1215 and choose to Edit Requested MIB. Compaq Insight Manager 7 Technical Reference Guide 15-11 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting 6. Verify that the Authentication Trap is selected or select it. 7. In the upper right side of the window, check Enable Trap Handling. 8. Click Apply. These steps will set the Authentication Failure Trap to Processed and you will now be notified of all failures. Generic Problems Problem: The keyboard does not always respond the way I expect. Solution: If you are used to the Windows Operating System, you anticipate the behavior of certain keys, such as the Tab, Enter, or Alt keys. However, in Java applets, and in Web- applications in general, the Windows style is not necessarily used. Therefore, you may need to use the mouse to return focus to a specific window. For example, if you enter an invalid entry for a device IP address or time, the Criteria or Schedule Configuration window will be re-focused, but the keyboard access may not be restored on the last entry field. This typically happens after several attempts. To return the focus, simply use the mouse to click the window you want to use. Problem: User names are not listed in alphabetical order. Solution: User names are group by authorization level (administrator, operator, operator (Read-Only).) Within the groupings, the users are listed in the order they were created. Problem: Logging in from dial-up connection takes a long time. Solution: Your connection depends on many factors that are beyond your control. You may have a slow modem, the server you are connecting to may not be operating at peak efficiency, or you might have a bad phone line. Installing the local java plug-in file while connected to the LAN should help your remote connection and performance. Installation Problems Problem: When trying to install MSDE from a network share location, I get an error "UNC path is not valid" and the product does not install. Solution: Install MSDE from the Compaq Management CD or copy the executable to the local machine. Problem: During the installation, I experienced a catastrophic failure from a power outage or similar occurrence. This stopped the installation before it was completed. Now I cannot reinstall successfully. I am receiving an error that the install is already running. 15-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Solution: You will have to remove the following Registry keys: 1. Open the Registry (regedit.exe) 2. Find the following keys and delete them: — HKEY_LOCAL_MACHINE\Software\Compaq\Insight Manager XE\3.0 — HKEY_LOCAL_MACHINE\Software\Compaq\Insight Manager XE\Install in Progress 3. Reboot your system and begin the installation again. 4. During the installation you may be asked: "You have an incomplete set of registry keys from a previous XE installation. Do you wish to continue the install?” Click YES. 5. During the installation you may be asked if you wish to delete insight_db_V2. Click YES. Problem: Using FAT file system on Windows 2000 and Windows NT, the disk space requirements seem larger than stated. Solution: The disk space requirements assume you are using NTFS file format. NTFS is more efficient and provides greater security. Using a FAT file format, which may require more disk space on installation. If you experience this error, try to increase the amount of space on the disk where you have specified you want to load Compaq Insight Manager 7. Problem: I am unable to load Compaq Insight Manager 7 on Microsoft Windows NT 3.51. Solution: Windows NT 3.51 is not a supported platform. Problem: You receive the error "Database Connection Error" during the Java-based database installation portion of Compaq Insight Manager 7 installation. Solution: Verify that the target Microsoft SQL Server service (MSSQL) is running (click Control Panel—>Services—>MSSQL.) Problem: Global Unique Identifiers are the same for all devices when using Disk Imaging software on servers. Solution 1: If the disk image has not been taken, perform the following after installing the Compaq Management Agents on the source machine and capture the image before restarting the Compaq Management Agents. 1. Uninstall all Compaq Management Agents from one of the devices. 2. Use the Disk Imaging software to copy the configuration from the device without the Compaq Management Agents installed. 3. Use the disk image from step 2 to copy to the target devices. 4. Reinstall the Compaq Management Agents on all the devices. Compaq Insight Manager 7 Technical Reference Guide 15-13 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Solution 2: If the disk image has already been deployed, perform the following to remove the image from each target device. The following information is divided by Network Operating Systems. • In NetWare: The Globally Unique Identifier information is stored in a 16-byte file on the SYS:\SYSTEM subdirectory of the NetWare server. This file is created and populated with the Globally Unique Identifier when Compaq Insight Manager 7 performs an SNMP SET command to the NetWare server. To remove the permanence of the Globally Unique Identifier, delete the file \SYSTEM\CPQBSSA.CFG in the NetWare SYS volume. Once the file is deleted, restart the Compaq Management Agents and a new Globally Unique Identifier will be assigned by Compaq Insight Manager 7 when the system is discovered. • In Microsoft Windows NT: The Compaq Management Agents create the Globally Unique Identifier information in an entry in the Microsoft Windows NT registry. To remove permanence of the Globally Unique Identifier, remove the entry: HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID Once the entry is removed, restart the Compaq Management Agents services and a new Globally Unique Identifier will automatically be generated. • In UnixWare: The Globally Unique Identifier information is stored in a file that is created and populated with the Globally Unique Identifier when Compaq Insight Manager 7 performs an SNMP SET command to the UnixWare server. To remove the permanence of the Globally Unique Identifier, delete the following file from the UnixWare system. /var/spool/Compaq/foundation/registry/cpqhoguid.dat Once this file has been deleted, restart the Compaq Management Agents and a new Globally Unique Identifier will be assigned by Compaq Insight Manager 7 when the system is discovered. Problem: I am receiving the following error message when canceling a reinstall during a file copy: _INS5176_MP.exe has generated errors and will be closed by Windows. You will need to restart the program. Solution: You will see this error when canceling a reinstall during a file copy when running Windows 2000 Professional. You will need to restart the installation program. This program does not adversely affect your system or the installation of the product. It is an error message that is generated when a cancel is issued during a file copy. 15-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: When upgrading to Compaq Insight Manager 7 from Compaq Insight Manager XE 2.x, some tasks created with the Execute Now option no longer have this enabled once the update is complete. Solution: You need to edit each task and re-save it to re-enable the Execute Now icon. Problem: During an upgrade, if I click on Cancel while the files are copying, and I answer Yes when asked to confirm my intention to cancel the installation, the installation procedure exits but I get a Dr. Watson error message, displaying Dr. Watson for Windows NT An application error has occurred and an application error log is being generated. _INS517B_MP.exe Exception access violation (0x00000005), Address 0x004347e0. If I try to restart the installation procedure, I get another error screen displaying, Setup Initialization Error Setup has detected that unInstallShield is in use. Please close unInstallShield and restart setup. Error 432. Solution: Reboot the machine to clear all active processes. Problem: While installing Compaq Insight Manager 7 on a Windows 2000 system, a message box displays with no message. Solution: This message is issued from Installshield, and is specific to Windows 2000 systems. The message box's intent was to alert you that you need NT Admin privileges. The error message could not be mapped, which causes an empty message box. To resolve this problem: 1. Go to Computer Management. 2. Click Accounts. 3. Click Groups. 4. Assign the user administrative privileges. Problem: While installing Compaq Insight Manager 7 Service Pack 1 on a Windows NT system that already has Norton Antivirus installed, the MDAC installation hangs. Solution: Uninstall Norton Antivirus and restart the Compaq Insight Manager 7 installation. You can reinstall Norton Antivirus once Compaq Insight Manager 7 is installed. Problem: When installing Compaq Insight Manager 7 on a server that has never had Compaq Insight Manager 7 installed, running NT 4.0, SP6a (Server or Enterprise Edition), and using a remote SQL 7 or SQL 2K database, I get an erroneous reboot now or later window displayed after the Java runtime installs. Solution: This is a prompt from the Java Plug-in Installer and not from the installation of Compaq Insight Manager 7. You can select either option. Compaq Insight Manager 7 Technical Reference Guide 15-15 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: Using NT 4.0 (Enterprise Edition or Server) and SQL 2000 (local or remote) databases, I get an Authenticity Check when the install goes to install Sun Microsysems Java Runtime. Solution: This happens on a system that has not had Compaq Insight Manager 7 installed before. You must respond yes to trust this vendor for Java Runtime to complete installation. IP Address Problems Problem: When systems change IP addresses on the network, the information in the database becomes unreliable. For example, the device name comes from one system, and the description comes from the new system that took that address. Solution: After devices have been discovered, they can never be "un-discovered." Devices that are no longer need to be deleted via a query (logged in with administrator authority). Devices that Compaq Insight Manager 7 can no longer talk to, change to Critical status. Devices can be deleted by using Delete Devices. Login Problems Problem: Unable to log in to Compaq Insight Manager 7 on Windows XP using a blank password. Solution 1: Use a non-blank password, which provides better security. Have an administrator re-configure the Windows User Account(s) to specify a non-blank password. Solution 2: If you must use a blank password, disable the following Security Policy on the Windows XP machine: Accounts: Limit local account use of blank passwords to console login only. NOTE: Disabling this policy will allow remote logins over the network using accounts that have no passwords. Limit local account use of blank passwords to console login only, complete the following: 1. Open Local Security Settings MMC Application by selecting Programs—> Administrative Tools—>Local Security Policy. 2. Open the Local Security Policies folder, then open the Security Options sub-folder. 3. Disable the policy. Problem: Single Login fails on Cluster Devices. Solution: Single Login will not work on a Virtual Cluster Device. It will work on the physical devices that comprise the Cluster. 15-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: By using a proxy server, users may inadvertently or intentionally bypass IP address login restrictions configured for the user. Solution: It is possible that a proxy server may be used to bypass specific IP Exclusions, if, the proxy server IP address is not included in the IP Exclusion Range. Likewise, the possibility that a valid proxy server is included in the IP Exclusion Range, would prevent a valid user from logging in through that particular proxy server. Ensure valid proxy servers are within a valid Inclusion Range and make the Inclusion Range as small as possible. Using IP Inclusion Ranges is more effective than using IP Exclusion Ranges since Inclusion Ranges exclude all addresses not specified in the IP Inclusion Range. Problem: Unable to login to Compaq Insight Manager 7 or to managed devices browsing from Compaq Insight Manager 7 using Internet Explorer 6.0. Reason 1: Internet Explorer has a problem with underscores in device names, that prevents the authentication cookie from working properly. Solution 1A: For Compaq Insight Manager 7, if you are using Internet Explorer 6.0 and your Compaq Insight Manager 7 server has an underscore in the name, use the IP address of the Compaq Insight Manager 7 server instead of the name in the Internet Explorer address field. Solution 1B: For managed devices, if the names of the devices have an underscore, use the IP address of the device. You can configure Compaq Insight Manager 7 to create links to the device using the IP address instead of the name by: 1. Browse and login to Compaq Insight Manager 7. 2. From the toolbar, click Settings. 3. From the menu, select Security, then click Device Links. The Device Links Configuration window is displayed. 4. Select Use Device IP Address. 5. Click Apply. NOTE: by using IP addresses instead of names, you may encounter Security Alerts, if the name in the managed device certificate does not match the name in the link. The default certificate for managed devices uses the device name, not the IP address. Reason 2: For managed devices, the privacy policy setting in Internet Explorer 6.0 is blocking the authentication cookies from the managed devices. Solution 2A: Change the browser's privacy security policy setting. From the browser menu, select Tools—>Internet Options, then select the Privacy tab. The privacy setting can be modified in one of the following ways: Compaq Insight Manager 7 Technical Reference Guide 15-17 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting • Set the privacy setting to Accept all Cookies by sliding the slider bar to the bottom. This will allow the browser to accept all cookies for both first-party and third-party sites. When browsing to Compaq Insight Manager XE or Compaq Insight Manager 7, or directly to a managed device, it is considered a first-party site. When navigating to a managed device through Compaq Insight Manager XE or Compaq Insight Manager 7, the device is considered a third-party site. or • Customize the handling of cookies by clicking the Advanced button and enabling Override automatic cookie handling. Then select the appropriate radio buttons for first- party and third-party cookies to either Accept or Prompt. If you select Prompt, the browser will prompt you on how to handle a cookie each time a cookie is received. You can choose to block or allow the cookie each time, or for all times. Enabling Always allow session cookies won’t resolve the problem since the Compaq Web Agents do not use session cookies. or • Individually specify the handling of cookies for each device. Click Edit in the Web Sites section and add the address of the device in the specified field. Click Allow to always allow cookies to that device. Repeat this for all devices. Solution 2B: Remove the devices from the Internet Zone. The privacy policy only affects devices in the browser’s Internet Zone, so by removing devices from that zone, you prevent the privacy policy from affecting those devices. This can be accomplished in one of the following ways: • Browsing to devices by IP address instead of by name may cause the browser to consider those devices to be in the Internet Zone. Instead, browse by name. You can configure Compaq Insight Manager 7 to use device names when creating links to devices by going to Settings—>Security—>Device Links and selecting Use Device Name. • If your browser is configured to use a proxy server, you can configure your browser to bypass the proxy server for specific devices, which removes those devices from the browser’s Internet Zone. From the browser menu, click Tools—>Internet Options, then select the Connections tab. Click LAN Settings, and if you are configured to use a proxy server, click Advanced. In the Exceptions list, you can specify a list of addresses that should bypass the proxy server; these addresses will no longer be in the Internet Zone and will not be affected by the privacy settings policy. Problem: Selecting a link that opens up a new browser window requires another login. Solution: If you are browsing using the Internet Explorer link from within Windows Explorer, you must instead start Internet Explorer as a separate process. Start Internet Explorer by selecting it from the Windows Start menu or using the desktop icon. Microsoft Internet Explorer Problems Problem: Hot keys or other keys such as Tab and Enter may not work as expected in the browser. Solution: Use the mouse to ensure expected results. 15-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: During the installation, the system reboots, and then the installation launches the browser. Internet Explorer displays a message saying that it could not establish a connection with the local host. The browser is being launched before the service has had time to start. Solution: Try to access the URL again by placing the cursor in the URL field, and pressing the Enter key. Keep trying until the application loads in the browser. Problem: Sometimes the browser Back button does not take the user back to a previous window. Solution: In Microsoft Internet Explorer, when the framesets are changed, the browser history is lost. Navigate back through the Compaq Insight Manager 7 header that is present at all times. Problem: When drilling down to a link to Compaq Intelligent Cluster Administrator or Compaq Insight Manager LC, you cannot click the browser Back button to return to Compaq Insight Manager 7. Solution: When drilling down to these agents, the frameset is reset in the browser. Navigate back through the Compaq Insight Manager 7 header that is present at all times. Problem: Right clicking the mouse within a browser frame generates unexpected results. Solution: Navigation through right-mouse clicks in Java applets is not supported. Navigation via right clicks of the mouse can sometimes fail to bring a user back to a previous window. This problem will be the solved the same way as Issue 6 when framesets are replaced. Problem: The browser closes abnormally. Solution 1: Issues with Microsoft Internet Explorer when running Java applets sometimes causes the IEXPLORE process (Internet Explorer) to stop abnormally. Re-opening the browser and logging back into Compaq Insight Manager 7 resolves the situation. Try upgrading to the latest Microsoft Internet Explorer if this happens repetitively. Solution 2: When running Microsoft Windows NT 4.0 and Microsoft Internet Explorer 5.5 SP1 or SP2, the browser is subject to potential browser exits. This is typically seen only when browsing on the same system where Compaq Insight Manager 7 is installed. There are three possible solutions; • Upgrade to Microsoft Windows 2000. • If possible, downgrade the browser to Microsoft Internet Explorer 5.5 with no Support Pak. • Try browsing from a remote client to the Compaq Insight Manager 7 Server. Compaq Insight Manager 7 Technical Reference Guide 15-19 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: Clicking the browser Back button while viewing a query returns the user to the appropriate Device or Event Overview Window. Solution: This is correct functionality. The browser history is not being updated due to frameset updates. Click Device or Event Queries to navigate back to the Query window. Problem: Unable to drill down on a query or unable to drill down on an agent link on the Device Window. Solution: When two browsers are open on the same device and they are each pointed to a different Compaq Insight Manager 7 Management server, unexpected results can occur. Some inconsistencies include not being able to open a query or not being able to drill down on an agent (for example, Compaq Configuration History Reports (Survey Utility)). MSDE Problems Problem: The system running SQL Server or MSDE needs to be changed. Solution: If you need to change the computer name of the system where SQL Server or MSDE is running, you will need to perform some additional steps on the system where Compaq Insight Manager 7 is running. 1. Stop the Compaq Insight Manager 7 Service in the Control Panel Services applet. 2. Once the service is stopped, open the Control Panel and select the ODBC icon. 3. Change to the System DSN tab. Select the Insight_DB_V3 entry and change the name of the computer running SQL Server/MSDE to match the new computer name. 4. Change to the directory in which Compaq Insight Manager 7 is installed. (The default folder is c:\Program Files\Compaq\Compaq Insight Manager 7\.) 5. Change to the CONFIG directory. 6. Find the file named DATABASESETTINGS.PROPS, a text file. Edit the entry in this file that contains the old name of the system running SQL Server/MSDE and change it to the new name. 7. Restart the Compaq Insight Manager 7 service. 15-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Operating System Problems Problem: When the OS changes on a device and device discovery restarts, Compaq Insight Manager 7 still discovers an instance of the device running the old OS with no items in the device links section. Compaq Insight Manager 7 also discovers the device with the new OS and with the correct device links. Solution: Once devices have been discovered, they can never be "un-discovered." Devices that are no longer needed can be deleted. Devices that are no longer active (the management server can no longer talk to the device) change to Critical status. Problem: My Evo Workstation 6000 device does not show the correct OS when it is running Windows XP. Solution: The root problem is that the SNMP agent does not correctly recognize this version of Windows. Stop the SNMP service and set it to a manual startup, then re-run Data Collection from Compaq Insight Manager 7 to get the correct information. Paging Notification Issues Problem: A currently configured Paging Task needs to be stopped in the midst of execution. This may be because the event has been deemed no longer important or the task has been mis-configured. How do I stop the window from being sent? Solution: To stop a window from being sent, use the following command on the command line: Paging.exe -kill. This will clear the queue of any paging messages waiting to be sent. Problem: On an upgraded version of Compaq Insight Manager 7, which has a paging user upgrade, I am receiving an error indicating that the user does not exist! but I can see the user on the Accounts window. Why do I get this message? Solution: An administrator must delete the existing paging user and create a new paging user with the same details as the original paging user. To resolve: 1. Click Settings 2. Click Accounts. 3. Find the paging user which is displayed as pagingdomain/pg and write down all the account information on the user. 4. Click the X icon to delete the account. 5. Click New at the top right corner of the Account Configuration window. 6. Create a new paging user account by entering the information obtained in step 3. 7. Click Add. Compaq Insight Manager 7 Technical Reference Guide 15-21 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Persistent Security Alert Pop-ups Problem: When browsing to a Web-based management agent on the Compaq Insight Manager 7 Server itself, multiple security alerts are displayed and continue to pop-up while browsing the agent. Solution: This occurs under the following conditions: • Browsing to a Web-based management agent on the same device as the Compaq Insight Manager 7 Server. For example, if the Compaq Insight Manager 7 Server is named DAMON, and while browsing to Compaq Insight Manager 7, you navigate to the Device window for DAMON and select one of the Web-based management links such as Device Home window. • Both certificates for the Web-based management agent and Compaq Insight Manager 7 are not imported into the browser. Even though Compaq Insight Manager 7 and the Web-based management agent are both running on the same device, they are not the same SSL Web server and do not have the same certificate. To stop the Security Alert pop-ups from appearing, import both certificate for Compaq Insight Manager 7 and the Web-based management agent into the browser. Refer to “Importing Compaq Insight Manager 7 Server Certificate into Internet Explorer 5.x” in Chapter 12 of this guide for more information. The information provided there can also be applied to importing the Web-based management agent’s certificate as well. If the Security Alert is due to a name mis-match between the name on the certificate and the name on the address, importing the certificates will not resolve the problem. Instead, browse to Compaq Insight Manager 7 and/or the management agent using the name in the certificate. Or browse to one using the certificate name and the other not using the certificate name. For example, browse to Compaq Insight Manager 7 using the IP Address and to the management agent using the Device Name, or vice versa. Using two different names helps separate the two domains in the browser, preventing confusion with different certificates for the same domain. Refer to "Security Problems" below for more information. Starting with the Compaq Insight Manager 7 Service Pack 1, Compaq Insight Manager 7 attempts to synchronize its certificate and private key with the local Compaq HTTP server for the Compaq Web-based Management Agents to alleviate this problem. If synchronization has not taken place, it may be manually performed, by executing the SYNCHCERT command from a command prompt in the Compaq Insight Manager 7 root directory. If synchronization has occurred, the system should be restarted to ensure both Compaq Insight Manager 7 and the Compaq HTTP server restart with the synchronized certificate. It’s also possible to circumvent the synchronization directly from the interface; in this case, manually resynchronizing the certificates and restarting the system will resolve the problem. Refer to “Synchronizing Certificates” in Chapter 12 for more details. 15-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Printing Problems Problem: When printing a Device Details window that includes a Rack Display, the display does not print correctly. Solution: In Microsoft Internet Explorer 5.x, click Tools—>Internet Options, then click the Advanced tab. Select Printing and then select Print background colors and images. The Device Details window should now print the Rack Display correctly, showing all details of the rack. Query/Category Problems Problem: I am unable to delete a query because Compaq Insight Manager 7 reports that the query is in-use; however, no browser is actively using the query. Solution: If you have viewed the query during the current browser session, then you must close the browser, and then reopen it before you can delete the query. If another user on the network has viewed the query, and their browser is still open, then the query still cannot be deleted. All users that have viewed the query must close their browsers in order for the query to be deleted. Problem: One administrator deletes a category while another administrator is creating a query in that category. The category is deleted and the other user is able to save the query. The query is in the database, but not displayed in Compaq Insight Manager 7 because the category has been deleted. Solution: Recreate the category. Problem: In multi-user situations, a query or category may be altered without a user's knowledge. Solution: In the same user authority, Compaq Insight Manager 7 uses the basis that the last person to save a query/category or delete a query/category is the one that it uses. In situations where there is severe conflict, Compaq Insight Manager 7 will prompt the user that a category, etc. has been altered and will tell the user appropriate action to take. Problem: While trying to create a duplicate Category name in a Public or Private section, an error message is generated. Solution: Duplicate category names are not allowed in Public or Private sections. You may have the same category in the Public section as you do in a Private section, but not two categories by the same name in one section. Problem: While logged in as an administrator, a category is created in the Personal section of the administrator each time a user is deleted. Solution: This is expected behavior called Inheritance. When a user is deleted, a category is created in the administrator's Personal section that contains all of the queries that the deleted user created in the past. Compaq Insight Manager 7 Technical Reference Guide 15-23 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: After deleting a device, the Product Name or Web agent criteria are not removed. Solution: Once a product name or Web agent is discovered, then that queries criteria remains in the database until the database is reinstalled. This allows the user to query on criteria that was present once and may be present again in the future (For example, base tasks off a query with these criteria, and set it to run when new devices or events meet the query criteria.) Problem: Machine names that have spaces within their name are truncated at the space character in a query. Solution: When Compaq Insight Manager 7 writes a discovered device to the SQL database, SQL truncates the name if a space occurs in the machine name. Rename the device to not include a space. Problem: When trying to sort a query, it sometimes requires multiple clicks in order for the column to sort. Solution: Quick mouse movements inhibit the applet from reading mouse clicks. Hold the mouse absolutely still while clicking the column to sort. Problem: When sorting a query by IP address, the addresses are not listed in numerical order. Solution: The IP addresses are listed in numerical order, which implies an order like 122.22.22.15, 122.22.22.152, 122.22.22.155, 122.22.22.17, 122.22.22.171, 122.22.22.18. Compaq is investigating the possibility of providing a fix in a later release Reporting Problems Problem: The reporting System Software table still shows the software which has been uninstalled from the Compaq Insight Manager 7 server. Solution: The reporting System Software table is based on the DC_Output table, the DC_Output table is updated by both Version Status Polling and Data Collection Tasks. Therefore, if software has been removed/uninstalled from the server, run the Software Version Status Polling Task. Next, run the Data Collection Task. After the reporting tables have refreshed, run the report again. This should give a correct listing of software installed on the server. Response Problems Problem: When you enter HTTPS:// in your URL address, it takes 5 minutes or more to load. Solution: The URL address should be entered HTTP://, without the "S". When HTTPS:// is entered in the URL, a SSL message is sent to the server causing delay. 15-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Security Problems Problem: You are being asked for your login credentials when accessing a trusted device. Solution: Make sure that you have the correct Automatic Device Authentication setting of administrator, operator, or user for the resource you are attempting to access. The Automatic Device Authentication access level of None provides only anonymous access to the device. Also insure that you have a valid trust relationship setup between Compaq Insight Manager 7 and the managed device. Problem: Receiving a Security Alert when accessing a device. Solution: Make sure that you have the device server certificate imported in to your browser and that you browse to the device using the same name as specified in the certificate. For example: Browsing to localhost will most likely cause this Security Alert. See “Problem: What to expect when running Compaq Insight Manager 7 on a cluster” for information on receiving Security Alerts when accessing nodes in a cluster. Problem: Receiving the following error message when browsing to different windows within Compaq Insight Manager 7: "This window contains both secure and non-secure items" Solution: Several conditions could cause the browser to display this warning message: Improper version of Microsoft Internet Explorer There is a known problem in Microsoft Internet Explorer 5.5 that causes this warning message to be erroneously displayed. Windows within Compaq Insight Manager 7 that are likely to experience the problem include the home page and the Tasks window, though this problem is not limited to those windows. To resolve this problem with the browser, ensure that you have at least version 5.50.4522.1800, by examining the Version string in the browser's About box. NOTE: Do not rely on the Update Versions string provided in the About box for IE; it does not always correctly indicate the service pack. For example, even if it says SP1 it may not be accurate if the version is 5.50.4134.0600. Instead, ensure you have at least version 5.50.4522.1800. For more information on the problem with IE, refer to Microsoft Knowledge Base article Q269682. For more information on how to determine which browser version you have installed, refer to Microsoft Knowledge Base article Q164539. • Navigating to a device that does not support SSL. If you navigate to a Compaq Insight Manager 7 Device window for a device that does not support SSL, device links to the device will specify the usage of HTTP, a non-secure protocol, rather than HTTPS. This would cause the browser to display both secure items from Compaq Insight Manager 7 and non-secure items from the device, thus prompting the warning. Compaq Insight Manager 7 Technical Reference Guide 15-25 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting There may be newer versions of the Web-based Management Agents for your device that support SSL. If there are not, or you want to view the device now, click Yes to display the non-secure items or you will not be able to view the device. All data between the browser and Compaq Insight Manager 7 will continue to be encrypted using SSL, and data between the browser and the device will not be encrypted using SSL. The login applet takes special care to separately encode your login credentials so that you may securely login, but all other data is not encrypted. NOTE: Selecting Yes to the warning message will remove the lock icon from the browser because portions of the window are not secure. Additionally, the browser may not provide this warning the next time you navigate to a non- secure device until the browser is restarted. NOTE: Single Login is not supported, or attempted, on devices that do not support SSL. • An error page displayed in browser The browser may be attempting to display an error page, in which case it will display this warning message. For more information, refer to Microsoft Knowledge Base article Q184960. Problem: I am receiving Security Alert pop-ups on the Device window when I click a device link to the Compaq Web-based management agent that resides on the Compaq insight Manager 7 Server that I am logged into. Solution 1: If the Security Alert states that the name on the certificate does not match the name of the site, you can change settings in Compaq Insight Manager 7 so links to devices use the same format as the names in the device certificate. 1. From the toolbar, click Settings. 2. From the menu, select Security, then click Device Links. The Device Links Configuration window displays. 3. Select Use the Device Name or Use Device IP Address. View the device's certificate to see the name format it is using. 4. Click Apply. If your device certificates use a name format, e.g. fully qualified DNS name, that does not match one of the available settings (possible if you generate your own certificates using a Certificate Authority or PKI,) then you will continue to see this name mis-match alert, whether or not you have imported the device certificate into the browser's trusted list or not. It can be avoided by turning off the check in Microsoft Internet Explorer. To do this, click Tools—>Internet Options, click the Advanced tab. Under Security settings, deselect Warn about invalid site certificates. However, this is NOT recommended and should be considered carefully in accordance with your own security policies and guidelines. Disabling the Warn about invalid site certificates setting in your browser not only reduces your ability to properly identify the Compaq Insight Manager 7 server or manged device you are browsing to, but also any external or internal internet sites having nothing to do with Compaq Web-based management products. 15-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Solution 2: If the Security Alert is for another reason, such as an untrusted or invalid certificate, refer to "About the Browser Security Alert" and "Login" in Chapter 12 of this guide for more information. Service Event Problems Problem: After removing Services by clicking Control Panel—>Add/Remove Programs, all of the Service Event Queries are still listed on the Events window in Compaq Insight Manager 7. Solution: Even though you have removed Services through Add/Remove Programs, the Compaq Insight Manager 7 GUI does not change. Therefore, all of the pre-existing Service Event Queries will still be listed even though the Service Status for these events will never be changed. Clicking the link in the Service Status column of the Event Details window will not display the CRSM Problem Report Detail window once Services has been removed. SQL Problems Problem: Compaq Insight Manager 7 cannot establish a connection to the SQL database. Solution: Click Control Panel—>ODBC to verify that the System DSN from insight_db_V3 is set and referencing the correct SQL Server. Verify, that the SQL Enterprise Manager and the database insight_db_V3 exist. Problem: Compaq Insight Manager 7 no longer responds to browser requests because of a lost connection with the SQL Server database. Solution: Verify that Compaq Insight Manager 7 has indeed lost database connectivity by checking the NT Event Log. Click Start—>Programs—>Administrative Tools—>Event Log and select Application Log. If you see error messages produced by Compaq Insight Manager 7 that relates to lost database connection, then this is the reason for non-response problem. Lost SQL database connectivity can be due to either (1) the SQL server is stopped, or (2) a cable disconnect has occurred with the SQL server. Compaq Insight Manager 7 service has a built-in Auto-Restart feature that will continuously attempt to restart the Compaq Insight Manager 7 application. To solve the non-response problem, simply either restart the SQL server or reestablish the SQL server connection. Within several minutes, the Compaq Insight Manager 7 application will restart and the SQL server connection will be reestablished. Problem: Stopping Microsoft SQL server while a device is being deleted does not stop the device from being deleted. Solution: Due to the way the database is designed, Compaq Insight Manager 7 cannot roll back in the middle of an operation. Everything committed to the database will be completed by the database (for example, deleting devices, deleting events, and so on.). Problem: After creating a user with administrator rights the user name appears in the user list generated from the SQL Analyzer. However, after editing the UserID file, Compaq Insight Manager 7 Technical Reference Guide 15-27 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting exiting Compaq Insight Manager 7 and restarting Compaq Insight Manager 7, the user is not listed when clicking Settings—>Accounts; although, the user name is listed in the database. Solution: Any attempt to manually modify the "users" database table or any user information hash file, will cause the user account to be removed from Compaq Insight Manager 7. If this happens, the user can no longer access Compaq Insight Manager 7. SNMP Agent Problems Problem: How do I enable or disable the “Restart Agents” option that is available for the Compaq SNMP Agents when using the Compaq Insight Manager 7 Group Configuration Task? Solution: The option must be changed from inside the Compaq Insight Manager 7 Group Configuration Task. 1. From the toolbar, select Devices. 2. From the menu, click Tasks. The Tasks window is displayed. 3. Under Create a New Control Task, select Group Configuration. 4. Select a source device and click Next NOTE: The source device must have a trust relationship with the Compaq Insight Manager 7 Server. See “Setting up Trust Relationships” in Chapter 12 of this guide. 5. Select the Edit link related to the Compaq Subsystem Status Information section 6. On the Management Agent window, select the radio button for Enable or Disable of the option Restart Agents. 7. Click Apply and close the SNMP Configuration window 8. Return to Compaq Insight Manager 7 and click Refresh. 9. The updated configuration will be displayed in the Group Configuration Task 10. Complete setting up the Group Configuration Task by clicking Next and define a task name, select a query and defining a schedule for the task. Click Save to complete the setup and return to the Tasks window. NOTE: Users should restart the Agent on the source device after finishing the Group Configuration Task to cause the changes to take effect. 15-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting SNMP Extensions Problems Problem: I have versions of MIBs that were released after Compaq Insight Manager XE 2.0. How can I compile them into my database? Solution: Use the component SNMP Extensions to compile (register) new MIBs. Compaq Insight Manager 7 was released with all MIBs for version 5.20 of the Management CD. If you receive later versions of the Management CD that precede a new release of Compaq Insight Manager 7, use SNMP Extensions. Use the Upload feature to load the MIBs into the correct directory for registration. Then use the MIB Registration feature to compile the MIB. You have the option of creating a REV file, which is a copy of the MIB. You can modify the REV file using other features of SNMP Extensions without modifying the original MIB. When new versions of a MIB are provided, delete the old MIBs and REV files from the directory, then register the new MIB. Problem: A MIB cannot be registered. Solution: Use the SNMP Extensions utility from the command line. The command line utility offers many more operations. Refer to the document Compaq Insight Manager 7 SNMP Extensions Utility white paper that was included with Compaq Insight Manager 7 for more details. If you still cannot register the MIB, make sure it is a valid MIB file. You must be familiar with MIB structure to determine this. If it is a MIB, make sure the syntax is correct and that the name contains only alphanumeric characters. Problem: You no longer see a MIB in the registered MIBs column. Solution: The MIB was most likely deleted by an administrator without your knowledge. You can re-register the MIB to restore the variables. Task Problems Problem: An administrator can edit a Status Polling query that is being executed by another user. Solution: This is expected behavior. The task's schedule or query will be updated the next time the task runs. The current execution runs unaffected. Problem: When creating Set Disk Threshold Tasks, the Warning and Critical Threshold values can be set to the same value. Solution: This is correct functionality. There may be times when a customer might want these values to be the same. Problem: After configuring a new task to run every x minutes or hours, the countdown timer displays 30-40 seconds less than the scheduled time. Solution: This is correct functionality. The base unit of time is minutes in the schedule applets. Schedules can be off as much as 59 seconds depending on when the task was saved. Compaq Insight Manager 7 Technical Reference Guide 15-29 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: When one administrator deletes a task that another administrator is executing, the browser of the administrator executing the task does not get updated. Solution: The screen of the administrator executing the task needs to be refreshed. The administrator may either click Refresh along the toolbar in the browser or the administrator may use the mouse to right-click in the frame with the applets and click Refresh. Problem: When creating a task and setting the schedule, the "Selected Query & Schedule" section contents move pixel by pixel when scrolling down. Solution: Compaq is investigating the possibility of providing a fix in a later release. Problem: When creating tasks, it is sometimes necessary to click twice in an applet in order for a checkbox to fill in or a link to launch. Solution: The first time a user clicks brings the focus to the applet. The second click selects the object. This is a known problem with Java applets. Problem: The next run time is several days/weeks/months in the future event, though a task is scheduled to run in a shorter time period. Solution: This can happen on a system that the NT System Time has changed and the Compaq Insight Manager 7 service was not stopped and restarted. Stop the Compaq Insight Manager 7 service and restart it. As an alternative, the user can edit each task, click Schedule, and click OK without changing anything, which saves the task. This should reset the schedule time. Problem: Group Configuration Tasks and Software Update Tasks fail against Cluster Devices. Solution: Tasks using Secure Task Execution (STE) will fail when executed against the Virtual Cluster Device. For these tasks to work, they must be executed against the physical devices that comprise the Cluster Time Problems Problem: If you change the time on the server running Compaq Insight Manager 7, you may see abnormal behavior in Compaq Insight Manager 7 such as incorrect times for events or discovered devices. It may also affect your discovery and polling schedules. Solution: Close the browser and stop the Compaq Insight Manager 7 Service before changing the time on the server. Problem: Task countdown clock appears to skip a second. Solution: No action required. Clock is counting correctly although it appears to skip a second. 15-30 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting Problem: You may see a time displayed that is different than you anticipated. Solution: No action required. Use the following information as a guideline in interpreting a displayed time: 1. Time zones will only be displayed in those regions that have a three-letter identification supported by Java, such as CST for Central Standard Time. There may be exceptions to some identification codes. This is a Java implementation. 2. For time zones that do not have a three-letter identification, Java uses the GMT+X:00 format for the time zone. Under the Microsoft JVM, these time zones will always display the time zone relative to Greenwich Mean Time (GMT, which is unaffected by Daylight Savings Time (DST)). If the default time zone (for example, GMT-4:00) is currently in DST, the client side JVM will return an altered Time Zone (GMT-3:00). This is technically correct since this time zone is now 3 hours away from the GMT. However, confusion arises because of the Windows Time Zone label of GMT-4:00. The Tasks window will no longer display any time zones using GMT notation. 3. All times displayed on the Tasks window (and through the task creation process) are displayed relative to the user's (the client side) time zone, even though the time zone may not appear on the window. However, the potential remains for a discrepancy if the client and server reside in different time zones. 4. The Tasks window calculates a task's Last and Next run times using the client side Java files and Virtual Machine (written by Microsoft). The Schedule is calculated using the server side Java files and Virtual Machine (written by Sun). The schedule is calculated on the client side making all times appear in relation to the user's time zone. Related Topics: System and Pre-Installation Requirements Service and Support Service and Support Support for Compaq Insight Manager 7 is provided as an adjunct to support of the underlying hardware. The purpose of the Compaq Support page is to provide you with a variety of product, service, and support related resources. In particular, you can use this page to: • Access www.compaq.com/manage. This website is devoted to Systems Management Products. You will find a wealth of product and service related information on this portal. • Access links to Compaq’s support home page and World-Wide-Web site locator for phone numbers, online tools, and information. • Contact the Compaq Support Forum to get answers to your questions about Compaq products. The Compaq Support Forum can be found at http://forum.compaq.com/. Keeping good records of your configuration can significantly speed the troubleshooting process. Consult the following list when you obtain assistance from your Compaq service provider: • Management PC make, model, and serial number information Compaq Insight Manager 7 Technical Reference Guide 15-31 COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM Troubleshooting • Operating system information, including version number, a list of all service packs that have been applied, the Compaq SSD version, and versions of Insight Agents that have been applied • Hardware configuration information: — Compaq Survey Utility output or Inspect printout — Compaq System Configuration Utility printout — Description of any non-Compaq equipment that is not shown on the Inspect or System Configuration printout. For the latest information on this and other Compaq products, refer to the Compaq website at www.compaq.com/. Related Topics: Troubleshooting Compaq Insight Manager 7 System and Pre-Installation Requirements 15-32 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Draco Part Number: 175757-003 Last Saved On: 3/28/02 1:40 PM 16 Reference Information Database Tables NOTE: This chapter contains a detailed listing of the contents of each table that can be used for reporting or other tasks. For an overview on these tables and on reporting in general, see the “Reporting from the Database” section in this chapter. Database Fields Management information for managed devices is periodically collected by Compaq Insight Manager 7 and stored in the Microsoft SQL Server database. This section describes the information collected by Compaq Insight Manager 7, as well as the database table structures that store the information. IMPORTANT: Where field names are identical in multiple tables, they refer to the same type of information. For example, the fields DeviceKey and UpdateTime are stored in each of the device tables. Tables can be joined by these common fields. NOTE: A small definition table: INT = (4) smallint = (2) Date is Datetime = (8) Consult the following tables, listed in alphabetical order, to see the fields included in each individual table. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. Compaq Insight Manager 7 Technical Reference Guide 16-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Devices Table 16-1 contains the devices discovered by Compaq Insight Manager 7. Table 16-1: Devices Column Name Data Type SNMP MIB Item Description DeviceKey INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. Name CHAR (255) The name of the device. GUID CHAR (128) cpqHoGuid Globally Unique Identifier, a unique key used to identify this device on the network in the event that it changes its network address. Discovered DATETIME The date and time that the device was discovered. Type INT The value is always set to 1. IPAddressable INT Flag indicating if this device is addressable via TCP/IP. IPXAddressable INT Flag indicating if this device is addressable via IPX. SNMP INT Flag indicating if this device supports SNMP- based management; a value of -1 indicates the device was not identified yet; a value of 0 indicates SNMP was not found on the device; a value of 1 to 5 indicates that SNMP was found on the device. HTTP INT Flag indicating if this device supports HTTP- based management; a value of -1 indicates the device was not yet identified; a value of 0 indicates HTTP was not found on the device; a value of 1 indicates that HTTP was found on the device. DMI INT Flag indicating if this device supports DMI- based management; a value of -1 indicates the device was not yet identified; a value of 0 indicates DMI was not found on the device; a value of 1 indicates DMI was found on the device. OverallStatus INT Indicates the overall status of the device: 0 = UNKNOWN 1 = NORMAL 2 = WARNING 3 = MINOR 4 = MAJOR 5 = CRITICAL 10 = NO STATUS (occurs for new devices or on startup before polling). continued 16-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-1: Devices continued Column Name Data Type SNMP MIB Item Description ProductType INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. 0 = UNKNOWN 1 = SERVER 2 = CLIENT 3 = WORKSTATION 4 = PORTABLE 5 = ROUTER 6 = CLUSTER 7 = PRINTER 8 = SWITCH 9 = REPEATER 10 = REMOTE ACCESS DEVICE 11 = OTHER 12 = MANAGEMENT PROCESSOR LastWebMgmtChangeID CHAR (10) RESERVED LockFlags INT Indicates whether product type and/or name are locked so that discovery cannot change them. 0 – Nothing is locked. 1 – Product Type is locked. 2 – Product Name is locked. 3 – Product Type and Name are locked. Timestamp TIMESTAMP RESERVED NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DB_DeviceInfo The Device Information table contains general device information. Any device that supports SNMP will have information in Table 16-2. Table 16-2: DB_DeviceInfo Column Name Data Type SNMP MIB Item Description *DeviceKey INT (4) UpdateTime DATETIME . Date and time the database record was last updated. Description CHAR (200) SysDescr System description. continued Compaq Insight Manager 7 Technical Reference Guide 16-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-2: DB_DeviceInfo continued Column Name Data Type SNMP MIB Item Description Location CHAR (200) SysLocation Physical location (must be filled in at the device). Contact CHAR (200) SysContact The contact for this device (must be filled in at the device). NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DB_DeviceInfoEx Table 16-3 contains basic information for devices that are running the Compaq Management Agents, or a standard DMI service layer. Table 16-3: DB_DeviceInfoEX Column Name Data Type SNMP MIB Item Description *DeviceKey INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. UpdateTime DATETIME . Date and time the database record was last updated. ProductName CHAR (100) CpqSiProductName Product name (such as Compaq ProLiant 1500). TotalMemory INT CpqSeTotalMem Total amount of system memory. ROMVersion CHAR (80) CpqSeSysRomVer System ROM version. SerialNumber CHAR (80) CpqSiSysSerialNum System serial number. AssetTag CHAR (100) CpqSiAssetTag System asset tag (must be filled in at the device). OSName CHAR (100) CpqHoName Operating system name. OSVersion CHAR (100) CpqHoVersion Operating system version. ClusterName CHAR (100) CpqClusterName If present, the name of the cluster to which this node belongs. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. 16-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information DeviceNames Table 16-4 contains the names for devices as determined by the various protocols that this device supports. Table 16-4: DeviceNames Column Name Data Type SNMP MIB Item Description *DeviceKey INT . The deviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. nameSNMP CHAR (60) sysName The name for this device obtained via SNMP. nameIPX CHAR (60) The name for this device obtained via a name service (such as WINS or DNS) or the hosts file. nameDMI CHAR (60) The name for this device obtained via DMI. NameFullDNS CHAR (90) This is the fully qualified DNS name (if available). nameActiveDisc CHAR (60) The name for this device obtained from Active Discovery. This field is no longer an active field. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. IPAddress Table 16-5 contains the known IP addresses for the devices. Table 16-5: IP Addresses Column Name Data Type Description *DeviceKey INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. *ipindex INT Key for this table *IPAddress CHAR (16) TCP/IP address (x.x.x.x) continued Compaq Insight Manager 7 Technical Reference Guide 16-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-5: IP Addresses continued Column Name Data Type Description IPAddressNumber NUMERIC (9, 0) A numeric representation of the IP address MACaddr CHAR (12) The MAC address of the device’s network card (without and delimiter, such as “:” or “-“) IPsubnetMask CHAR (16) The TCP/IP Subnet Mask (x.x.x.x) IFType IFType The Interface Type TimeStamp TIMESTAMP RESERVED NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. IPX Address Table 16-6 contains the IPX address for the devices. Table 16-6: IPX Address Column Name Data Type Description *DeviceKey INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. *IPXAddress CHAR (25) IPX address for this device. TimeStamp TIMESTAMP RESERVED *IpxIndex INT A unique IPX index for the device used mainly when 2 or more IPX addresses exist for a device. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DC_PolledData The Polled Data table is the lowest level table used for data collection. It contains the actual MIB or MIF object information to be collected. Table 16-7 is linked to from the DC_polledDataCategory table. This table can be linked to the DC_Output table to get the description of a polled item using pollId as a key. 16-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-7: DC_PolledData Column Name Data Type Description *PollId INT A unique ID assigned for each item that could be polled. Description CHAR (80) DataType INT The raw data type (such as ASN1_INT), which is determined by a class variable. OID CHAR (80) The SNMP OID, if applicable (leave blank for no entry). MIFFIds CHAR (16) A list of DMI MIF keys from the DC_DMIVars table. Blank represents no MIF data for this item. This list has a special format used to make sometimes complex DMI requests. IndexInfo INT SNMP index information needed to retrieve data (the type of entry, ex: 1 int, 2int, Mac address). The value comes from the DCPolled Items class (ex: 1=no index, 2=int index). HandlerClass CHAR (80) A Java class name based on the DataCollectionHandlerInterfac e class. Used to parse and store the data. HandlerInfo CHAR (32) A special string for the handler (ex: field name). Useful for that handler only. preferredProto INT State that indicates which data is most reliable when both are present on the device. Values come from the DCPolledItems class (ex: 1=SNMP, 2=DMI). HistoricalFlag Smallint Determines whether data will be collected as historical data. continued Compaq Insight Manager 7 Technical Reference Guide 16-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-7: DC_PolledData continued Column Name Data Type Description KeyData Smallint Used for intelligent SNMP GETs. A flag to indicate this is a key item. If this object does not respond, other objects with the same KeyDataId value set for this key data item are not polled. KeyDataId INT Unique ID for use with KeyData. The KeyData (KeyData != 0) has a unique INT number set. All others supported by this Key data have the same number, but KeyData will be 0. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DC_SWInventory Table 16-8 stores the following information: • Software and firmware inventory for each server • Weighting for each version in the table, so that SQL can return the proper devices for queries with the Software/Firmware criteria. Table 16-8: DC_SWInventory Column Name Data Type Description *DeviceKey INT The device associated with the key. OSType VARCHAR (50) String representing OS running on device, as returned in SNMP MIB. KeyFilename VARCHAR (50) Name of the primary file for this component, as stored in the SNMP MIB. In the case of ROMs, this string will be some other unique identifier. SWVersion VARCHAR (50) Version of the component, as retrieved from the SNMP MIB. continued 16-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-8: DC_SWInventory continued Column Name Data Type Description SWDescription VARCHAR (255) Description of the component, as returned from the SNMP MIB. VersionWeight INT Determined from a sorted list of versions returned from the Version Control Repository configured in the Software Version Status Polling Task. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DC_Output The Output table stores non-historical data from the Data Collection Task. It should be recognized that older records could be overwritten with new values if the task is re-run. The data in Table 16-9 is best viewed with the DC_ViewSingleInstance predefined view. NOTE: Table 16-9 will contain all the information collected about a device, there can and may be some duplication with the DB_deviceInfoEx and a few other tables. Table 16-9: DC_Output Column Name Data Type Description DeviceKey INT The device associated with the key. *PollId INT The MIB or MIF object that was polled from the DC_polledData table. ClassId INT The corresponding class from the DC_polledDataCategory table, which will aid in reporting. DataValue VARCHAR (255) The value of the data retrieved. TimeStamp DATE The time the data was last updated. *IndexInstance CHAR (32) The MIB index response value or MIFF table index string. continued Compaq Insight Manager 7 Technical Reference Guide 16-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-9: DC_Output continued Column Name Data Type Description PrevValue VARCHAR (255) Value from a previous poll (if the data has been collected more than once). DeletedFlag smallint A flag that can be set before running subsequent retrievals that will aid in the removal of table rows, and other items that no longer exist. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DC_HistoricalOutput The Historical Output table stores historical data from the Data Collection Task. The data in the Table 16-10 is best viewed with the DC ViewHistorical predefined view. Table 16-10: DC_HistoricalOutput Column Name Data Type Description *DeviceKey INT The device associated with the key. *PollId INT The MIB or MIFF object that was polled. ClassID INT The data collection class or category ID number. ClassID INT The data collection class or category ID number. CollectionId INT The ID of the task last ran for collecting data for this device. DataValue VARCHAR (255) The value of the data retrieved. TimeStamp DATE The time the data was last updated. IndexInstance CHAR (32) The MIB index response value or the MIFF table index string. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. ClusterInfo In the ClusterInfo table, each row represents one cluster. The ClusterInfo fields are defined in Table 16-11. 16-10 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-11: ClusterInfo Column Name Data Type Description *ClusterDeviceKey INT (4) This value is the key that associates this table with the Devices table. ClusterType INT (4) Each numeric value represents a particular cluster. ContactPerson NCHAR(128) The name of the person to contact about problems with the cluster. ContactPhone CHAR(128) The telephone number of the contact person. ContactEmail CHAR(128) The e-mail address of the contact person. ContactPager CHAR(128) The telephone number of the contact person's pager. DialOutModem CHAR(128) The telephone number of the modem that the cluster dials to report problems. DialInModem CHAR(128) The telephone number of a modem that provides remote access to the cluster. ClusterLocation NCHAR(255) The physical location of the cluster hardware. Applications NTEXT(16) A list of applications running on the cluster. Comments NTEXT(16) Additional comments. UpdateTime DATETIME (8) Date and time the database record was last updated. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. NOTE: The following fields can be edited via Settings—>Cluster MonitorNode Settings: Contact Person, Contact Phone, Contact Email, Contact Pager, Dial Out Modem, Dial In Modem, Cluster Location, Applications, and Comments. Compaq Insight Manager 7 Technical Reference Guide 16-11 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information ClusterNodeInfo Table 16-12: ClusterNodeInfo Column Name Data Type Description *ClusterDeviceKey INT (4) The device key that relates to the key in the Devices table for the device that represents the cluster. *NodeDeviceKey INT (4) The device key to the Devices table that represents the cluster member/node. ContactPerson NCHAR (128) ContactPhone CHAR (128) ContactEmail CHAR (128) ContactEmail CHAR (128) ContactPager CHAR (128) DialOutModem CHAR (128) DialInModem CHAR (128) Applications NTEXT (16) Comments NTEXT (16) UpdateTime DATETIME (8) Date and time the database record was last updated.11 NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. NOTE: The following fields can be edited via Settings—>Cluster Monitor—>Node Settings: Contact Person, Contact Phone, Contact Email, Contact Pager, Dial Out Modem, Dial In Modem, Cluster Location, Applications, and Comments. DC_DMIVars Table 16-13 is used to define the actual DMI attributes that will be retrieved for a given data collection entry. It is linked to the DC_PolledData table using the MifId field. 16-12 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-13: DC_DMIVars Column Name Data Type Description *MifId CHAR (64) The key for this table. It will be linked to from the MIFFIds field. PrefMifName CHAR (64) The preferred MIF name to use (for example, Compaq PC Systems). DefiningBody CHAR (64) The organization that created this definition, typically DMTF. GroupName STRING (64) The DMI group name. SameGroupName STRING (64) The same group name is used to specify which MIF to use if the group could exist in multiple places (MIFs). Version CHAR (8) Always “*” AttributeId INT The attribute ID for the DMI AttributeStr (above). This is optional, but makes requests faster. AttributeStr String(64) The textual DMI attribute name. AttributeVal CHAR (64) An attribute value to search for this entry, used when searching tables like a drive table for a SCSI type. IndexInfo INT Table flag used for DMI data retrieval. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. Compaq Insight Manager 7 Technical Reference Guide 16-13 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information DC_PolledDataCategory The Polled Data Category table is a containment class that references the DC_polledData table. Table 16-14 contains the name of the category for data as well as a historical flag. Categories, like asset information or performance data, can have children, a fact that allows the data to be presented in tree form. Table 16-14: DC_PolledDataCategory Column Name Data Type Description *ClassId (Key 1) INT The category ID (may be shortened to class). ParentClassId (Key 2) INT The parent category, which allows categories to be viewed in tree form. Name CHAR (80) The name of this classification. HistoricalFlag smallint The class/category that can be collected as historical data. HideFlag smallint Item should be used for internal data collection mechanisms such as VCDB data retrieval. The user cannot select this item or subtree of this category, as it is a hidden category from the normal data collection list (future). NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DC_CategoryChildren The Category Children table is a containment class that references the DC_polledData table. Depending on the different classification combinations, Table 16-15 can have a high number of entries, where each entry points to the actual data to gather from the DC_polledData table. Table 16-15: DC_CategoryChildren Column Name Data Type Description *ClassId (Key 1) INT The main part of the two-index system that makes up this table. *PollId (Key 2) INT The second part of the two- index system, which references the PollId field in the DC_polledData table. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. 16-14 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information DC_DeviceDCState Table 16-16 extends the device table. The data stored here helps the Data Collection Task to optimize its performance. Table 16-16: DC_DeviceDCStatus Column Name Data Type Description *DeviceKey INT The device Key (same as the Key in the devices table). LastDcTimeStarted DATE The last time the device started single instance data collection. LastDcTimeCompleted DATE The last time the device successfully completed data collection. LastHDCTimeStarted DATE The last time the device successfully collected historical data. continued Compaq Insight Manager 7 Technical Reference Guide 16-15 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-16: DC_DeviceDCStatus continued Column Name Data Type Description DCFlags INT Flags from the "Key" DC values (used to determine what additional MIB data to poll). Defined by the individual data items in DC_polledData (for example, the task ID this flag last ran with). CollectionState INT The state of the device as it pertains to data collection (0=never done, 1=started, 2=completed OK, 3=pending retry). This does not apply to historical DC data. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. DeviceSnmpSettings Table 16-17 contains the SNMP settings currently configured for the devices. Table 16-17: DeviceSnmpSettings Column Name Data Type Description *DeviceKey INT The DeviceKey associates a device with its collected set of data. Device information is linked to a device using the DeviceKey. NetworkTimeout INT The network timeout value in seconds. monitorCommunity CHAR (30) RESERVED controlCommunity CHAR (30) The community string for this device networkRetries INT The number of retries to be used for SNMP requests NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. Notices Table 16-18 contains all the events received or generated, such as Discovered Device events, SNMP traps, and so on. 16-16 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-18: Notices Column Name Data Type Description *NoticeId INT Unique identifier for this notice instance. State INT 1=Discovered Device 2=Not Clearer 5=Cleared 6=In Progress NoticeType INT Index into noticeType table. NoticeSeverity INT 1=Normal 2=Warning 3=Minor 4=Major 5=Critical 100=Informational NoticePriority INT RESERVED DeviceKey INT Index into devices table. Generated DATETIME Date/time notice was generated or received. Fixed DATETIME RESERVED Completed DATETIME RESERVED LastChecked DATETIME RESERVED LastModifed DATETIME RESERVED UserState INT RESERVED AssignedUser INT RESERVED Timestamp TIMESTAMP RESERVED NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. NoticeType Table 16-19 defines all of the event types that can be processed. Table 16-19: NoticeTypes *NoticeType INT Index *NoticeType INT Index. continued Compaq Insight Manager 7 Technical Reference Guide 16-17 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-19: NoticeTypes continued *NoticeType INT Index TypeId CHAR (60) Identification for the notice. SnmpTrap SMALLINT Indications if the notice corresponds to the SNMP- defined trap. aclId INT RESERVED Handler INT Internal handler for the notice. ServiceEnable INT Used when the CRSM is installed. ProviderID INT Used when the CRSM is installed. NOTE: An asterisk (*) indicates that the field is part of the primary key of the table. Where multiple fields in the same table show an asterisk, the primary key connects to each. Single Instance Data The following table lists the information collected by a Single Instance Data Collection Task. The collected data is written into the DC_Output table. This table can be seen in the DC_PolledData table. For example, select pollID from DC_PolledData. Table 16-20: Single Instance Data PollId Description Category Historical Output 1 System Description System Information No 2 System Contact System Information No 3 System Name System Information No 4 System Location System Information No 5 IF Index System Information No 6 IF Type System Information No 7 IF Mac Address System Information No 8 Interface Input Errors Networking Yes 9 Interface Output Errors Networking Yes 10 Overall Condition Performance Information Yes 11 Host Operating System Software No 12 Host OS Version Software No 13 Host OS Description Software No continued 16-18 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 14 Host OS Type Software No 15 Telnet enabled on System System Information No 16 CPU Utilization for past hour Performance Information Yes 17 CPU Utilization for past 30 minutes Performance Information Yes 18 File System Description Performance Information No 19 File System Size (MB) Performance Information Yes 20 File System In Use (MB) Performance Information Yes 21 Percent File System In Use Performance Information Yes 22 Status for the software item Software No 23 Type of software item Software No 24 Name of software item Software No 25 Description of software item Software No 26 Date of software item Software No 27 Version of software item Software No 28 MIB Status Array (see host MIB) System Information No 29 The GUID System Information No 30 Web Management Port System Information No 31 The Automatic Server Recovery feature status System Information No 32 The overall condition of the systems thermal Status Information Yes environment 33 The status of the systems temperature sensors Status Information Yes 34 The status of the fan(s) in the system Status Information Yes 35 The status of the processor fan(s) in the system Status Information Yes 36 The temperature sensor condition Status Information No 37 The total time (in minutes) the system has been in full Status Information Yes operation 38 The status of the fault tolerant power supply system Power Supply Information No 39 Is power supply present in the chassis Power Supply Information No 40 The condition of this power supply Power Supply Information No 41 The currently used capacity of the power supply in Power Supply Information No watts 42 The maximum capacity of the power supply in watts Power Supply Information No continued Compaq Insight Manager 7 Technical Reference Guide 16-19 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 43 Redundancy state of the power supply Power Supply Information No 44 The power supply model name Power Supply Information No 45 The power supply serial number Power Supply Information No 46 The power supply firmware revision Power Supply Information No 47 Is the Power Converter Module present in the system Power Supply Information No 48 The Power Converter Module slot number within the Power Supply Information No chassis 49 The Power Converter Module socket number within the Power Supply Information No slot 50 This specifies if the Power Converter Module is Power Supply Information No redundant 51 The Power Converter Module group id Power Supply Information No 52 Compaq CR3500 Controller Serial Number Raid Drives and Controllers No 53 Compaq Clustered RAID Array Controller Firmware Raid Drives and Controllers No Revision 54 The size of the logical drive in megabytes Raid Drives and Controllers No 55 The name of the manufacturer of the physical drive Raid Drives and Controllers No 56 A text description of the physical drive Raid Drives and Controllers No 57 The physical drive revision number Raid Drives and Controllers No 58 The serial number of the system unit System Unit No 59 The form factor of the system System Unit No 60 The customer changeable identifier System Unit No 61 This is a customer changeable identifier displayed System Unit No during POST 62 The service number of the system unit System Unit No 63 The machine product ID System Unit No 64 The machine product name System Unit No 65 Module memory size in kilobytes System Unit No 66 Type of memory module installed System Unit No 67 Technology type of memory module installed System Unit No 68 The memory modules manufacturer part number System Unit No 69 The memory modules serial number System Unit No 70 The Compaq System ID System Unit No 71 The Compaq System ID, CPU Component System Unit No continued 16-20 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 72 System supports flash upgradable system ROM System Unit No 73 The date of the current quick test ROM image System Unit No 74 The current board revision configuration date System Unit No 75 A description of the board type System Unit No 76 The current revision for the board described in this System Unit No entry 77 Firmware Description System Unit No 78 Firmware Revision System Unit No 79 The manufacturer and model description of the video System Unit No display 80 The serial number of the video display System Unit No 81 The date of manufacture of the video display System Unit No 82 The Smart Battery Data Specification version number System Unit No 83 The revision level of the firmware on the battery System Unit No 84 The revision level of the hardware on the battery System Unit No 85 The serial number of the docking station System Unit No 86 The model of the docking station System Unit No 87 The docking station asset tag System Unit No 88 Detailed description of FRU type, if known System Unit No 89 Number by which this FRU is orderable System Unit No 90 Version number of this FRU System Unit No 91 The revision of the FRU firmware, if any System Unit No 92 The serial number of this FRU System Unit No 93 The asset number for this FRU System Unit No 94 Compaq Drive Box Model Storage System No 95 Compaq Drive Box Firmware Revision Storage System No 96 Compaq Drive Box Vendor Storage System No 97 Compaq Drive Box Board Revision Storage System No 98 Compaq Drive Box Serial Number Storage System No 99 Compaq Storage System Chassis Serial Number Storage System No 100 Compaq Storage System Chassis Name Storage System No 101 Storage Chassis System Controller Serial Number Storage System No continued Compaq Insight Manager 7 Technical Reference Guide 16-21 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 102 Storage Chassis System Controller Revision Storage System No 103 Storage System Chassis Power Board Serial Number Storage System No 104 Storage System Chassis Power Board Revision Storage System No 105 Storage System Chassis SCSI Drive Board Serial Storage System No Number 106 Storage System Chassis SCSI Drive Board Revision Storage System No 107 Compaq Storage System Power Supply Serial Number Storage System No 108 Compaq Storage System Power Supply Board Storage System No Revision 109 Compaq Storage System Power Supply Firmware Storage System No Revision 110 Compaq Storage System Fan Module Serial Number Storage System No 111 Compaq Storage System Fan Module Board Revision Storage System No 112 Compaq Storage System Backplane Firmware Storage System No Revision 113 Compaq Fibre Channel Array Controller Model Fibre Channel No 114 Compaq Fibre Channel Array Controller Firmware Fibre Channel No Revision 115 Compaq Fibre Channel Array Controller Product Fibre Channel No Revision 116 Compaq Fibre Channel Controller World Wide Name Fibre Channel No 117 Compaq Fibre Channel Controller Serial Number Fibre Channel No 118 Array Accelerator Board Serial Number Fibre Channel No 119 Fibre Channel Array Logical Drive Size Fibre Channel No 120 Fibre Channel Array Physical Drive Model Fibre Channel No 121 Fibre Channel Array Physical Drive Firmware Revision Fibre Channel No 122 Fibre Channel Array Reference Time in hours Fibre Channel Yes 123 Physical Drive Size in MB Fibre Channel No 124 Physical Drive Serial Number Fibre Channel No 125 Compaq Fibre Channel Tape Library Serial Number Fibre Channel No 126 Compaq Fibre Channel Tape Library Model Fibre Channel No continued 16-22 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 127 Compaq Fibre Channel Tape Library Firmware Fibre Channel No Revision 128 Compaq Fibre Channel Tape Drive Serial Number Fibre Channel No 129 Compaq Fibre Channel Tape Drive Model Fibre Channel No 130 Compaq Fibre Channel Tape Drive Firmware Fibre Channel No Revision. 131 Compaq Fibre Channel Tape Controller Status. Fibre Channel Yes 132 Compaq Fibre Channel Tape Controller Condition. Fibre Channel Yes 133 The name of the cluster Cluster Info No 134 Identifies the major version number of the cluster Cluster Info No software 135 Identifies the minor version number of the cluster Cluster Info No software 136 The latest Service Pack installed on the system Cluster Info No 137 The cluster software vendor identifier information Cluster Info No 138 Compaq SCSI Controller Model SCSI Drives and Controllers No 139 Compaq SCSI Controller Firmware Version SCSI Drives and Controllers No 140 Compaq SCSI Controller Software Version SCSI Drives and Controllers No 141 Compaq SCSI Controller Serial Number SCSI Drives and Controllers No 142 Compaq SCSI Physical Drive Model SCSI Drives and Controllers No 143 Compaq SCSI Physical Drive Firmware Revision SCSI Drives and Controllers No 144 Compaq SCSI Physical Drive Vendor SCSI Drives and Controllers No 145 Compaq SCSI Physical Drive Service Time in hours SCSI Drives and Controllers Yes 146 Compaq SCSI Physical Drive Size in MB SCSI Drives and Controllers No 147 Compaq SCSI Physical Drive Serial Number SCSI Drives and Controllers No 148 Compaq CD Library Serial Number SCSI Drives and Controllers No 149 Compaq SCSI CD Library Firmware Revision SCSI Drives and Controllers No 150 Compaq SCSI CD Library Firmware Subtype SCSI Drives and Controllers No 151 Compaq Tape Device Type SCSI Drives and Controllers No 152 Compaq Tape Physical Drive Name SCSI Drives and Controllers No 153 Compaq Tape Physical Drive Serial Number SCSI Drives and Controllers No 154 Compaq Tape Physical Drive Firmware Revision SCSI Drives and Controllers No 155 Compaq Tape Physical Drive Condition SCSI Drives and Controllers Yes continued Compaq Insight Manager 7 Technical Reference Guide 16-23 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 156 Compaq Tape Physical Drive Cleaning Required Status SCSI Drives and Controllers Yes 157 Compaq Tape Library Serial Number SCSI Drives and Controllers No 158 This value represents this processors slot System Unit No 159 Processor Type System Unit No 160 The name of this processor System Unit No 161 This is the internal speed in megahertz of this System Unit No processor 162 The total amount of memory in kilobytes System Unit No 163 The product name (or other suitable description) of this System Unit No board 164 System ROM version information System Unit No 165 A description of the keyboard System Unit No 166 The physical PCI slot number of this device System Unit No 167 The product name of this PCI board System Unit No 168 PC Card Model / Part Number System Unit No 169 The PC Card Manufacturer System Unit No 170 The PC Card Serial Number System Unit No 171 PC Card Asset Tag System Unit No 172 Compaq Array Controller Model Intelligent Drive Array No 173 Compaq Array Controller Firmware Revision Intelligent Drive Array No 174 Compaq Array Controller Product Revision Intelligent Drive Array No 175 Compaq Array Controller Serial Number Intelligent Drive Array No 176 Array Accelerator Serial Number Intelligent Drive Array No 177 Drive Array Logical Drive Size Intelligent Drive Array No 178 Physical Drive Model Intelligent Drive Array No 179 Physical Drive Firmware Revision Intelligent Drive Array No 180 Physical Drive Size in MB Intelligent Drive Array No 181 Physical Drive Serial Number Intelligent Drive Array No 182 Total number of hours that a physical drive has been Intelligent Drive Array Yes spinning 183 Compaq Drive Array Tape Drive Model Name Intelligent Drive Array No 184 Compaq Drive Array Tape Drive Serial Number Intelligent Drive Array No 185 Compaq Drive Array Tape Drive Firmware Revision Intelligent Drive Array No continued 16-24 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 186 Compaq Drive Array Tape Drive Status Intelligent Drive Array Yes 187 Compaq Drive Array Tape Drive Condition Intelligent Drive Array Yes 188 Remote Insight ROM Date Remote Insight Board No 189 Remote Insight ROM Revision Remote Insight Board No 190 Remote Insight Board Serial Number Remote Insight Board No 191 Remote Insight Board Model Remote Insight Board No 192 Remote Insight Board IP Address Remote Insight Board No 193 Size of the logical Drive in KB Logical Drives No 194 Type of the logical Drive Logical Drives No 195 The file system space currently available in KB Logical Drives No 196 Motherboard Revision Number System Unit No 197 Disk Version Disk Drives and Controllers No 198 Disk Serial Number Disk Drives and Controllers No 199 Disk Model Number Disk Drives and Controllers No 200 Disk Physical Size KB Disk Drives and Controllers No 201 System ROM Version Standard No 202 Compaq Tape Physical Drive Firmware Revision SCSI No 203 Compaq Tape Physical Drive Firmware Subtype SCSI No 204 Compaq Tape Device Type SCSI No 205 Compaq SCSI Device Firmware Revision SCSI No 206 Compaq SCSI CD Library Firmware Revision SCSI No 207 Compaq SCSI CD library Firmware Subtype SCSI No 208 Compaq SCSI CD Library Controller Index SCSI No 209 Drive Array Controller Model Drive Array No 210 Drive Array Controller Firmware Revision Drive Array No 211 Drive Array Controller Slot Drive Array No 212 Drive Array MIB Major Revision Level Drive Array No 213 Remote Insight ROM Revision Remote Insight No 214 Remote Insight Board Model Remote Insight No 215 UPS Interface module name UPS No 216 UPS Interface module version UPS No 217 UPS Interface module date UPS No continued Compaq Insight Manager 7 Technical Reference Guide 16-25 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 218 ServerNet interface module name ServerNet No 219 ServerNet interface module version ServerNet No 220 ServerNet interface module date ServerNet No 221 Compaq Fibre Channel Tape Controller Firmware Fibre No Revision 222 Compaq Fibre Channel Tape Controller Type Fibre No 223 Compaq Fibre Channel Array Controller Model Fibre No 224 Compaq Fibre Channel Array Controller Firmware Fibre No Revision 225 Host Operating System Software Version No 226 Host OS Version Software Version No 227 Host OS Description Software Version No 228 Host OS Type Software Version No 229 Status for the software item Software Version No 230 Type of software item Software Version No 231 Name of software item Software Version No 232 Description of software item Software Version No 233 Date of software item Software Version No 234 Version of software item Software Version No 400 The model name of the enclosure Rack and Enclosure Information No 401 The customer changeable asset identifier of the Rack and Enclosure Information No enclosure 402 The part number of the enclosure Rack and Enclosure Information No 403 The spare part number of the server enclosure Rack and Enclosure Information No 404 The serial number of the enclosure Rack and Enclosure Information No 405 The firmware revision of the enclosure Rack and Enclosure Information No 406 The name of the enclosure Rack and Enclosure Information No 407 The height of enclosure in millimeters Rack and Enclosure Information No 408 The width of enclosure in millimeters Rack and Enclosure Information No 409 The depth of enclosure in millimeters Rack and Enclosure Information No 410 The name of the server blade Blade Information No 411 The name of the enclosure the blade is in Blade Information No 412 The part number of the server blade Blade Information No continued 16-26 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 413 The spare part number of the server blade Blade Information No 414 The slot number of the server blade in the enclosure Blade Information No 415 This specifies if the server blade is present Blade Information No 416 The height of the server blade in millimeters Blade Information No 417 The width of the server blade in millimeters Blade Information No 418 The depth of the server blade in millimeters Blade Information No 419 The name of the enclosure for the power supply Enclosure Power Supply No 420 The serial number of the power supply Enclosure Power Supply No 421 The part number of the power supply Enclosure Power Supply No 422 The spare part number of the power supply Enclosure Power Supply No 423 The firmware revision of the power supply Enclosure Power Supply No 424 The maximum power output of the power supply in Enclosure Power Supply No watts 425 The current power output of the power supply in Enclosure Power Supply Yes watts 426 The position of the power supply within the power Enclosure Power Supply No enclosure 427 The name of the network connector enclosure Rack and Enclosure Information No 428 The name of the network connector Rack and Enclosure Information No 429 The model name of the enclosure Rack and Enclosure Information No 430 The serial number of the network connector Rack and Enclosure Information No 431 The part number of the network connector Rack and Enclosure Information No 432 The spare part number of the network connector Rack and Enclosure Information No 433 The firmware revision of the network connector Rack and Enclosure Information No 434 The type of network connector within the enclosure Rack and Enclosure Information No 435 The location of the network connector within the Rack and Enclosure Information No enclosure 436 This specifies if the network connector is present Rack and Enclosure Information No 437 The identifier used to identify the entire rack Rack and Enclosure Information No 438 The serial number for the rack Rack and Enclosure Information No 439 The unique identifier for the rack Rack and Enclosure Information No 450 The server role System Information No 451 Server comments System Information No 480 IP Address IF Index System Information No continued Compaq Insight Manager 7 Technical Reference Guide 16-27 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 500 IFIndex Remote WakeUp No 501 IFType Remote WakeUp No 502 IFMacAddr Remote WakeUp No 503 IPAddrIndex Remote WakeUp No 504 IPAddr Remote WakeUp No 505 IPSubnetMask Remote WakeUp No 506 DmiMacAddr Remote WakeUp No 507 Host OS Type Version Control No 508 Name of software item Version Control No 509 Description of software item Version Control No 510 Version of software item Version Control No 511 Status for the software item Version Control No 512 Binary version for the software item Version Control No 520 Logical Drive Fault Tolerance Intelligent Drive Array No 521 Interface Input Octets Networking Yes 522 Interface Output Octets Networking Yes 523 Interface Speed (bits / sec) Networking Yes 524 Adapter Duplex State Networking No 525 The Portable Battery Serial Number System Unit No 526 The Portable Battery Asset Tag System Unit No 527 Last Config Change Time System Information No 528 Physical Drive Current Speed Intelligent Drive Array No 550 Firmware keyname Firmware Table No 551 Firmware version Firmware Table No 552 Firmware description Firmware Table No 560 The serial number of the blade Blade Information No 561 Current SCSI data transfer rate SCSI Drives and Controllers No 562 Is the tape drive part of a tape library SCSI Drives and Controllers No 563 Tape drive firmware revision SCSI Drives and Controllers No 564 Tape Library swap status SCSI Drives and Controllers No 565 The OS name for the SCSI physical drive SCSI Drives and Controllers No 566 The OS name for the FCA physical drive Fibre Channel No continued 16-28 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-20: Single Instance Data continued PollId Description Category Historical Output 567 iLo Hardware version Remote Insight Board No 570 ATA Disk Version Disk Drives and Controllers No 571 ATA Disk Serial Number Disk Drives and Controllers No 572 ATA Disk Model Number Disk Drives and Controllers No 573 ATA Transfer mode Disk Drives and Controllers No 574 ATA Disk Physical Size KB Disk Drives and Controllers No 575 IDE Disk Type Disk Drives and Controllers No Historical Data Table 16-21 lists the information collected by a Historical Data Collection Task. The collected data is written into the DC_HistoricalOutput table. This table can be seen in the DC_PolledData table,eg. Select PolledID from DC_PolledData where historical flag=1. Table 16-21: Historical Data PollID Description 8 Interface Input Errors 9 Interface Output Errors 10 Overall Condition 16 CPU Utilization for past hour 17 CPU Utilization for past 30 Min. 19 File System Size (MB) 20 File System In Use (MB) 21 Percent File System In Use 32 The overall condition of the systems thermal environment 33 The status of the systems temperature sensors 34 The status of the fan(s) in the system 35 The status of the processor fan(s) in the system 37 The total time (in minutes) the system has been in full operation 122 Fibre Channel Array Reference Time in hours continued Compaq Insight Manager 7 Technical Reference Guide 16-29 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-21: Historical Data continued PollID Description 131 Compaq Fibre Channel Tape Controller Status 132 Compaq Fibre Channel Tape Controller Condition 145 Compaq SCSI Physical Drive Service Time in hours 155 Compaq Tape Physical Drive Condition 156 Compaq Tape Physical Drive Cleaning Required Status 182 Total number of hours that a physical drive has been spinning 186 Compaq Drive Array Tape Drive Status 187 Compaq Drive Array Tape Drive Condition 425 The current power output of the power supply in watts 521 Interface Input Octets 522 Interface Output Octets 523 Interface Speed (bits/sec) Related Topics: Baking Up and Restoring the Database The Discovery Process MS Windows NT/2000 Event Log Information The Compaq Insight Manger 7 Service can write the following events to the NT Event Log during normal operation of Compaq Insight Manger 7. Table 16-22: Windows NT/2000 Events Event ID Event Type 1 Error 2 Warning 3 Informational Table 16-23: Windows NT/2000 Event Log Error Messages Message Description Compaq Insight Manager 7 error: NNNN An attempt was made to start the Compaq StartServiceCtrlDispatcher failed. Insight Manager 7 Service with an invalid cmdline argument. continued 16-30 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-23: Windows NT/2000 Event Log Error Messages continued Message Description Compaq Insight Manager 7 error: NNNN An error was returned when attempting to SetServiceStatus failed. acquire status from the Service Control Manager. Compaq Insight Manager 7 Application Stopped The Compaq Insight Manager 7 Application has Abnormally. performed an abnormal termination. "Snmp and Snmptrap Services required by The Compaq Insight Manager 7 Service Compaq Insight Manager 7 are not installed or program has detected that SNMP services are not running" either not installed or not running, and thus will not make an attempt to start the Compaq Insight Manager 7 Application. The Service program will automatically terminate. Failed to set SQL Server 'show advanced Compaq Insight Manager 7 could not configure options' to 1. database Server. Failed to set SQL Server 'min server memory' to Compaq Insight Manager 7 could not configure MemorySizeHere MB. database Server. The SQL Server 'min server memory' is set to Compaq Insight Manager 7 configured database MemorySizeHere MB, which is less than the Server memory usage as specified by user. recommended MemorySizeHere MB. Failed to set SQL Server 'show advanced Compaq Insight Manager 7 could not configure options' back to 0. database Server. NoticeDescriptionHere Compaq Insight Manager 7 received a Security Notice Modified SQL Server 'min server memory' from Compaq Insight Manger 7 configured database 0 to MemorySizeHere MB. Server memory usage as specified by user. Attempting to Restart Compaq Insight Manger 7 The Auto-Restart feature of the Compaq Insight Application Manger 7 Service program is making an attempt to restart the Compaq Insight Manger 7 Application. Compaq Insight Manger 7 Application Started The Compaq Insight Manger 7 Application has been started by the Compaq Insight Manger 7 Service program. Compaq Insight Manger 7 Application Stopped The Compaq Insight Manger 7 Application has performed a normal termination. Compaq Insight Manger 7 Application stopped The Compaq Insight Manger 7 Application has Abnormally performed an abnormal termination. Compaq Insight Manger 7 Installation Complete The Compaq Insight Manger 7 program has been successfully created and installation of Compaq Insight Manger 7 is complete. Compaq Insight Manger 7 Service Removed The Compaq Insight Manger 7 Service program has been successfully stopped and removed. Compaq Insight Manger 7 Service Started The Compaq Insight Manger 7 Service program has successfully started. continued Compaq Insight Manager 7 Technical Reference Guide 16-31 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-23: Windows NT/2000 Event Log Error Messages continued Message Description Compaq Insight Manger 7 Service Stopped The Compaq Insight Manger 7 Service program has successfully terminated. CPU Cluster Monitor Extension (CMX) Informs user of connectivity problems or exceeding definable thesholds for CPU utilization DISK Cluster Monitor Extension (CMX) Informs user of connectivity problems or exceeding definable thresholds for disk capacity. ENV Cluster Monitor Extension (CMX) Informs user of connectivity problems for receiving ENV information SNMP and SNMPtrap Services required by The Compaq Insight Manger 7 Service program Compaq Insight Manger 7 are not installed or has detected that SNMP services are either not not running installated or not running, and thus will not make an atempt to start the Compaq Insight Manger 7 Application. The Service program will then terminate normally. Reporting Tables The data items in the following tables will be filled and refreshed at the end of each Data Collection operation. Data will be retrieved directly from these tables to generate a report. The PollID/DB Table column refers to the original source of the data. If there is a number in this column, then the source of this data is from the DC_Output database table of the corresponding PollID and deviceKey entry. If the value of this column is a name, it refers to another database table with the same name. The column name columns are the same for the report table as the other database table. IMPORTANT: Remember to use discretion regarding the number of times you run data collection tasks. If data collection tasks are constantly executing and polling devices, they may keep reporting tables from being refreshed resulting in reports showing older data, or not showing any data at all. If you create periodic data collections tasks, you should verify that the schedule allows data collection to complete with at least a fifteen-minute interval before the next data collection task begins. R_Inventory Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device IPAddress VARCHAR 255 IP address DeviceStatus VARCHAR 255 Status of the device ProductType VARCHAR 255 Type of device (e.g. server, client, workstation, etc) ProducName VARCHAR 255 Product name ( e.g. Proliant 1600, Compaq Tru64 Unix System) continued 16-32 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-23: Windows NT/2000 Event Log Error Messages continued Column Name Data Type Size Description SerialNumber VARCHAR 255 Serial number AssetTag VARCHAR 255 Asset tag MemorySize NUMERIC 9 Memory size ROMVersion VARCHAR 255 ROM version OS VARCHAR 255 Operation system type Location VARCHAR 255 Location of the device DeviceOwner VARCHAR 255 Owner of the device IPLongValue NUMERIC 9 IP address in decimal value (for sorting purpose) R_InstalledBoards Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Slot INT 4 Slot number in the system BoardName VARCHAR 255 Board name (e.g. PCI SCSI controller, etc.) BoardRevision VARCHAR 255 Board revision BoardModel VARCHAR 255 Board model BoardFirmware VARCHAR 255 Board firmware BoardSerial VARCHAR 255 Board serial number R_OperatingSystem Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Description VARCHAR 255 Description of the Operating System type Version VARCHAR 255 Version number of the OS SubDesc VARCHAR 255 Additional description (e.g. Service Pack, Rev info.) OSType VARCHAR 255 Operating System type (e.g. Windows 2000) Compaq Insight Manager 7 Technical Reference Guide 16-33 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information R_PhysicalDisks Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Slot INT 4 Slot number in the system IndexInstance VARCHAR 255 The MIB index response value or the MIFF table index string DeviceType VARCHAR 255 Device type (e.g. CSCI disk) DriveModel VARCHAR 255 Drive model DriveFirmware VARCHAR 255 Drive firmware DriveSize NUMERIC 9 Drive size TransferMode VARCHAR 255 Mode of transfer for ATA drives DriveSerial VARCHAR 255 Drive serial number DriveVendor VARCHAR 255 Drive vendor (e.g. Compaq) DriveServiceTime NUMERIC 9 The total number of hours that a physical drive has been operating under the device driver R_LogicalDisks Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Description VARCHAR 255 Which logical drive (e.g. c: [FAT]) SizeMb NUMERIC 9 Size of the logical drive in Megabytes UsedMb NUMERIC 9 Size of used space in Megabytes UsedPercent INT 4 Percentage of the used space Instance INT 4 SNMP table instance value R_Software Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Description VARCHAR 255 Software description (e.g. Compaq Server Agent Service, Compaq Storage Agent Service) Version VARCHAR 255 Version number continued 16-34 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-23: Windows NT/2000 Event Log Error Messages continued Column Name Data Type Size Description Date datetime 8 Date the software item Executable VARCHAR 255 Name of the executable Type VARCHAR 255 Type of software ( e.g. agent, application, driver) Status VARCHAR 255 Software status Instance INT 4 SNMP table instance value R_NetworkInterface Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Description VARCHAR 255 Description MacAddress VARCHAR 255 Mac address IPAddress VARCHAR 255 IP address IPLongValue NUMERIC 9 IP address in decimal value InputErrors VARCHAR 255 Input errors OutputErrors VARCHAR 255 Output errors Instance INT 4 SNMP table instance value Speed NUMERIC 9 Interface speed (bits/sec) Duplex VARCHAR 255 Adapter Duplex state R_ArrayControllers Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device Board Name VARCHAR 255 Board name (e.g. PCI SCSI controller, etc.) Model VARCHAR 255 Controller model Version VARCHAR 255 Controller Product Revision number SerialNumber VARCHAR 255 Controller Serial number FirmwareRevision VARCHAR 255 Board firmware revision SlotNumber INT 4 Slot number in the system Compaq Insight Manager 7 Technical Reference Guide 16-35 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information R_PowerSupply Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device ModelName VARCHAR 255 Model name SerialNumber VARCHAR 255 Serial number FirmwareRev VARCHAR 255 Firmware revision Status VARCHAR 255 Status of the fault tolerant power supply system Condition VARCHAR 255 Condition of this power supply MaxCapacity INT 4 Maximum capacity in watts UsedCapacity INT 4 Used capacity in watts RedundancyState VARCHAR 255 Redundancy state of the power supply R_Batteries Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device SerialNumber VARCHAR 255 Serial number AssetNumber VARCHAR 255 Asset tag number R_ComStrings Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device MonitorString VARCHAR 255 Community monitor string ControlString VARCHAR 255 Community control string R_Racks Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device RackName VARCHAR 255 Name of the rack 16-36 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information R_DIMMSlots Column Name Data Type Size Description DeviceKey INT 4 Device key DeviceName CHAR 255 Name of the device SlotNumber INT 4 Slot number in the system MemoryType VARCHAR 255 Type of memory module installed MemorySize NUMERIC 9 Memory size in kilobytes MemoryTech VARCHAR 255 Technology type of memory module installed PartNumber VARCHAR 255 Memory modules manufacturer part number SerialNumber VARCHAR 255 Memory modules serial number R_DeviceLicenseInfo View NOTE: This table is NOT a reporting table. It is only a view of the deviceLicenseInfo table. Table 16-24: R_DeviceLicenseInfo View Column Name Data Type Size Description DeviceKey INT 4 Device key UrlName CHAR 80 NOT used for reporting KeyVer VARCHAR 64 The version of the key in use LicKey VARCHAR 80 The key the customer has entered LicType VARCHAR 80 The type of license on the device LicDate VARCHAR 80 The date the license was applied CollectDate Datetime 8 The date the collection last took place by Compaq Insight Manager 7 DeviceName CHAR 255 The name of the device from the Devices table UrlDescription CHAR 255 The friendly marketing name from the deviceUrls table R_CPU Column Name Data Type Size Description DeviceKey INT 4 Device key continued Compaq Insight Manager 7 Technical Reference Guide 16-37 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-24: R_DeviceLicenseInfo View continued Column Name Data Type Size Description DeviceName CHAR 255 Name of the device CPUType VARCHAR 255 Type of CPU CPUSpeed INT 4 CPU speed SlotNumber INT 4 Slot number in the system Instance VARCHAR 255 SNMP table instance value R_ReportStatus NOTE: This table is NOT for generating reports. However, the ReportStatus field in this table indicates whether the data in all the R_xxx tables are up-to-date or incomplete. A status of 1 in this field indicates that the tables are currently being refreshed, and the data might not be up-to-date or complete. A status of 2 indicates that Compaq Insight Manager 7 went down, or the Compaq Insight Manager 7 server has been powered down in the middle of a refresh. Table 16-25: R_ReportStatus Column Name Data Type Size Description DcCompletionTime TIMESTAMP 8 TimeStamp for when DataCollection completes. ReportRefreshStart TIMESTAMP 8 TimeStamp for when refreshing report tables starts. LastReportUpdate TIMESTAMP 8 TimeStamp for when the report tables were updated. ReportStatus INT 4 Refresh report status: 0: Complete, 1: InProgress, 2: Incomplete Reporting from the Database Compaq Insight Manager 7 uses a Microsoft SQL Server database to store collected event and device data. The database can be on the same system as the management application or on a different system that has network access to the database server. Compaq Insight Manager 7 uses the Java Database Connector (JDBC) and the Object Database Connector (ODBC) to communicate with the database. When Compaq Insight Manager 7 is installed, it creates the necessary database devices and transaction log devices before creating and populating the database. By default, Compaq Insight Manager 7 creates database and transaction log devices of size 100 MB and 200 MB, respectively. IMPORTANT: Only the Compaq Insight Manager 7 application should add or delete from these tables. Any other modifications to these tables will cause cache coherency problems for the application. 16-38 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information The database contains: • Events • Discovered devices • Device status • User preferences • Detailed device information • Language text (English only) Reports can be created in Microsoft Access, Microsoft Excel, Crystal Reports, or any standard reporting tool that can use ODBC. The database schema is published to make creating the reports easier. The figure above represents the most common table field links required to make a query to the data collection tables. The DC_Output table should be linked to the DC_PolledData table using the PollId field to get the description text associated with data item. The DeviceKey from the DC_Output table should be linked to the Devices table to get the device name associated with the data. Compaq Insight Manager 7 Technical Reference Guide 16-39 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Optionally, the ClassId can be linked to the DC_PolledDataCategory table to get class id category associated with the data collection. IMPORTANT: You should backup your database following an appropriate backup schedule. IMPORTANT: You should monitor the size of your database and expand when necessary. Please consult with your database administrator for more information. Pre-defined Views Two predefined views that are shipped with Compaq Insight Manager 7. These views can be used to query the database for data collected about a device. • DC_ViewSingleInstance—Links devices, DC_polledData, DC_Category, and DC_Output tables so that they can be viewed together. The user can specify a DeviceKey, DeviceName, category, or polled item as query criteria. • DC_ViewHistorical—Retrieves historical data for DeviceKey, DeviceName, category, or polled item as specified by the user. NOTE: The database and views are not deleted when you uninstall Compaq Insight Manager 7. IMPORTANT: For more details on technical database tables, see “Database Tables” in this chapter. Related Topic: The Discovery Process 16-40 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Standard Terms List Table 16-26 contains an alphabetical list of terms used in Compaq Insight Manager 7. Select linked items in the list to see more information about that item. Table 16-26: Standard Terms Term Meaning Administrator The highest level of managed devices Compaq Insight Manager 7. Administrators manage the application and the application users. Agent A program that regularly gathers information or performs some other service without the user's immediate presence. Compaq agents provide in-depth hardware and software information and subsystem status to Compaq Insight Manager, Compaq Insight Manager 7, and numerous third-party management applications. Also known as Compaq Insight Management Agents, Compaq Desktop Management Agents, and Compaq Server Management Agents. Aggregate CPU Data This aggregate data display shows utilization data for all CPUs in a cluster. The display aggregates data for all nodes of the cluster onto one page, allowing you see a cluster-level summary of data even though CPUs are monitored by a node-level Cluster Monitor Extension (CMX). Aggregate Data Links A link in the Aggregate Data area to see data for all objects in the cluster on a single page. Aggregate Disk Data Utilization data for all disks in a cluster. The display aggregates data for all nodes of the cluster onto one page, allowing you see a cluster-level summary of data even though disks are monitored by a node-level Cluster Monitor Extension (CMX). Alarm Notification displayed by Compaq Insight Manager (WIN32) when certain events happen. For instance, if a monitored item changes, an alarm notifies the user that a change has occurred. See also trap and event Alarm Setting The threshold set by the agents or the user to indicate when an alarm should be triggered. Alert List Found in the upper-left area of the Cluster Monitor page, between the Cluster Monitor application heading and the tree view. Cluster Management Extensions (CMXs) add entries, called alerts, to this list to bring your attention to cluster attributes that are in an abnormal state. continued Compaq Insight Manager 7 Technical Reference Guide 16-41 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Alert Summary Header The list header summary of the total number of alerts in the list and, in parentheses, the number of alerts that have not been examined. Alerts Listed in order of descending priority (critical, warning, unknown, advisory) and decreasing age (oldest, longest outstanding alerts first; most recent alerts last). So, the oldest critical alert appears first followed by more recent critical alerts, then the oldest warning alert followed by more recent warnings, then the oldest unknown status alert followed by more recent unknown status alerts. Each alert is a link to a display of relevant information. Click on an alert to display this information in the data area. All Events Devices where any event types have occurred. Application Launch Task to launch an application on the server that is running Compaq Insight Manager 7. Attribute A single characteristic of a manageable product or component, as in an attribute of a Management Information Format (MIF) file. A set of related attributes constitutes a group. For example, the clock speed of a processor chip is an attribute of a group that describes that chip. See also Management Information Format Automatic Discovery The process that Compaq Insight Manager 7 uses to find and identify the devices on your network and populate the database with that information. A device must first be discovered in order collect data and track device status. Blade Server A server that is located in a Rack or Enclosure. Blade Server Visual Locator This feature is designed to provide visual representation of ProLiant BL e-class and p- class servers within their respective enclosures and racks. Categories The method for grouping device or event queries. Caution A note to indicate that failure to follow directions could result in damage to equipment or loss of information. Central Processing Unit Polling Rate The rate for how often the Cluster Monitor CPU CMX checks CPU utilization as reported by Compaq Management Agents on monitored nodes. continued 16-42 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Certificate An electronic document that contains a subject's public key and identifying information about the subject. The certificate is signed by a Certification Authority (CA) to bind the key and subject identification together. Certification Authority (CA) A trusted third-party organization or company that issues certificates. The role of the CA in this process is to guarantee that the individual who has been granted the unique certificate is the individual they claim to be. Cleared Status Devices with cleared status. Clearing Events Removal events from the Event List. You can remove all events except Discovered Device Events. Clients Compaq desktop, portable, and workstation systems. Cluster A cluster is a parallel or distributed computing system made up of a number of discrete systems that form a single, unified computing resource. Clusters vary in their features, complexity, and the purposes for which they are best suited. Cluster Admin A cluster-level extension (CMX) that appears only if the Compaq Intelligent Cluster Administrator agent has been installed on at least one of the nodes of the managed cluster. The Compaq Intelligent Cluster Administrator is a web-based cluster management tool that provides three major types of functionality: • Monitoring and managing an active cluster • Managing cluster history • Importing and exporting cluster configurations Cluster Device Identification Information about cluster devices. This information is stored in the database. Cluster Information Area A display area that shows the control data for a specific cluster. Control data is location, IP address, operator name, phone, email, and pager. Cluster Information Fields Information fields referencing the cluster. Cluster IP Address The IP address of the cluster. Cluster Monitor The Compaq Insight Manager 7 subsystem that monitors and displays cluster information. Cluster Monitor Extension/CMX A program that provides a monitoring or management function for clustered nodes in a cluster. continued Compaq Insight Manager 7 Technical Reference Guide 16-43 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Cluster Settings Page The page used to enter problem reporting and administrative information for the clusters you manage. This information is displayed: In the cluster monitor data area when you select the cluster from the hierarchy tree. In notices generated about the cluster. Cluster Tree View / Tree Topology A window that appears on the Cluster Monitor Screen. The window displays a tree list of all clustered or managed nodes that the administrator is responsible for. Each tree item is color coded to reflect status. Common Information Model (CIM) An object-oriented schema defined by the Desktop Management Task Force (DMTF). CIM is an information model guide that describes and shares management information enterprise- wide. CIM is designed for extending each management environment in which it is used. Communications Protocol A set of protocols such as WBEM HTTP, SNMP or DMI to establish communication with discovered devices. Compaq Cluster Monitor A core component of Compaq Insight Manager 7. Cluster Monitor adds the ability to monitor and manage multi-node clusters. Cluster Monitor also manages multiple cluster platforms in a heterogeneous environment. Compaq Configuration History Report The Survey Utility component of the Compaq Management Agents. The report shows configuration details for server and compares configuration history files for differences. Compaq Insight Manager Compaq's initial systems management application. A 32-bit windows application accessing Compaq Management Agents and consolidating alerts from Compaq systems. Compaq Insight Manager LC The fastest solution for managing PC workgroups. Designed to install in just minutes. Designed around Web-based technology to run on desktops, Insight Manager LC gives you the flexibility to manage your PCs from any networked Web browser. Since Insight Manager LC is based on industry standards, it works with Compaq PCs and PCs from other leading vendors. Compaq Insight Manager 7 Compaq's Web-based system management application. Compaq Insight Manager 7 is an Internet technology—based management server designed to simplify management of distributed environments. continued 16-44 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Compaq Intelligent Cluster Administrator A Web-based monitoring application. The Intelligent Cluster Administrator monitors and manages active clusters and manages cluster configuration history. Also known as Cluster Monitoring Service. Compaq Management Agents Compaq-supplied, industry-standard agents that provide in-depth hardware and software information and subsystem status to Compaq Insight Manager, Compaq Insight Manager 7, and numerous third-party management applications. Also known as Compaq Insight Management Agents, Compaq Desktop Management Agents and Compaq Server Management Agents. NOTE: The cluster level CMX, will be displayed as “Cluster Admin,” under the icon of its host cluster, in the Cluster Monitor Tree View. Compaq Survey Utility An agent (or online service tool) that gathers and delivers hardware and operating system configuration information. This information is gathered while the server is online. Compaq Version Control Agent (VCA) The Compaq Version Control Agent is a Compaq agent that is installed on a server to allow the customer to see the Compaq software installed on that server. The Compaq Version Control Agent can be configured to point to a Compaq Version Control Repository Manager agent, allowing easy version comparison and software update from the repository to a server with the VCA installed on it. Compaq Version Control Repository Manager A Compaq agent that allows a customer to (VCRM) manage Compaq provided software stored in a user-defined directory/repository. Control Tasks Sequences of instructions that are associated with a query and/or event, such as Delete Events, Remove Disk Thresholds, Set Disk Threshold, and Set Device Access community strings. Critical Status A state generated when Compaq Insight Manager 7 can no longer communicate to a managed device. continued Compaq Insight Manager 7 Technical Reference Guide 16-45 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Data Collection The gathering of information from a group of managed nodes and storing that information in the database. Compaq Insight Manager 7 uses Device Polling and Data Collection Tasks to implement collection. Data Collection Reports Compaq Insight Manager 7 supports both single instance and historical Data Collection. With single instance Data Collection, data is collected from a device at a single instance. With historical Data Collection, data detailing the device's history is collected. Data Collection Tasks Involves gathering information from a group of managed nodes and storing that information in the database. Compaq Insight Manager 7 uses Device Polling and Data Collection Tasks to implement collection. Database All collected data is stored in the SQL Server. The database can be local or remote. Desktop Management Interface An industry standard protocol, primarily used in client management, established by the DMTF. DMI provides an efficient means of reporting client system problems. DMI-compliant computers can send status information to a central management system over a network. Desktop Management Taskforce (DMTF) An industry standard body that defines DMI and WBEM standards for the industry. Compaq is an active sponsor and participant in the DMTF body. Device Nodes on the network that communicate via TCP/IP or IPX. To manage a device, some type of management protocol—SNMP, DMI, WBEM—must be present on the device. Examples of devices include servers, workstations, desktops, portables, routers, switches, hubs, and gateways. continued 16-46 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Device Identification Identifying information about devices. This information is stored in the database. The following information is identified: Type of management protocol on the device (HTTP, SNMP, DMI) Type of Compaq device (server, client, switch, router, and so on) Network name of device Device Information Information that is provided on the Device Links Page. The device information includes: • Network address • Network name • Description • Contact • Location • Device links Device Information Using DMI Agents that conform to the DMI V2 standard and have passed testing. The list of compliant DMI V2 agents can be found on http://www.dmtf.org. Device Information Using SNMP Agents that conform to SNMP MIB-2 standards. Device Links A summary information page for a specific device that has a management agent. Device Overview Report A report indicating the state of devices that is available at the time that Compaq Insight Manager 7 is first opened. A Device Query Result contains the number of devices that are registered with the Compaq Insight Manager 7 databases. Devices are grouped by their status condition. Each underlined number in a column is a hyperlink to a more detailed list of devices, which displays the devices that correspond to the number in the overview. Device Query Logical grouping of devices into a collection based on information in the Compaq Insight Manager 7 database. After a query is defined, you can display the results from the Device Queries page or associate it with a management task. continued Compaq Insight Manager 7 Technical Reference Guide 16-47 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Device Query Results The result of a query. Device Status The operating state of SNMP-based devices. A device's status is determined by polling SNMP information from the device. Status is defined as: • Normal—Functioning correctly • Major—A problem exists • Minor—Functioning but with errors Device Type One of 12 supplied types. You can add your own based on one of these types. Use Server type to create MyServer type. It is still a server and is reported on in the same way, but it has your designation. Device Type Manager A utility that enables you to modify the default behavior of discovery and identification so objects classified as Unknown or as another category of devices are discovered and identified precisely as you require. Compaq Insight Manager 7 discovers and identifies the device and applies the new information when an Unknown device matches a rule set that you specify as the primary rule set. Furthermore, creating the new device type provides a Device Link page for viewing the information returned from the device agent or from the communication protocol of SNMP or DMI. Discovery Feature within a management application that finds and identifies network objects. In Compaq's management applications, discovery finds and identifies all the Compaq systems within a specified network range. Discovery Filters Used to provide administrators with a mechanism to prevent (or allow) certain device types from ever being added to the database. DMI See Desktop Management Interface (DMI). Edit Query The modifying of existing queries to add or remove query criteria. Email Notification One of the Notification Tasks in Compaq Insight Manager 7. Use this type of task to send notifications through email. If two users are adding, editing, or deleting a task simultaneously, the task reflects the changes from the last user who saves the task. continued 16-48 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Enclosure A physical container for a set of Blades. It consists of a back plane that routs power and communication signals, and additional hardware for cabling and thermal issues. It also hosts the CPUs or servers' power supplies. Encryption The process in which data is converted into a form, which is apparently random and meaningless, usually involving a secret key. The data is nearly impossible to recover without the correct key. Event Information sent to the administrator that something in the managed environment has changed. Events are generated from SNMP Traps. The traps are pre-configured in this release. Compaq Insight Manager 7 receives a trap when an important event occurs. Event Overview A Chart that summarizes the uncleared events by product type. External Sites Third-party application URLs Group Configuration Source device configuration that can, during task setup be edited and copied to a target set or a "Group" of devices. Help Button Contextual help for events or conditions displayed on the Cluster Monitor screen. Hosts Files All critical device information from the Compaq Insight Manager 7 database, such as IP addresses. Identification An aspect of the discovery process that identifies the management protocol and type of device. Initial Configuration Wizard Step-by-step, on-line guidance for performing the initial configuration of Compaq Insight Manager 7. International Standards Organization (ISO) The International Standardization Organization (ISO) is a worldwide federation of national standard bodies from some 130 countries, one from each country. ISO is a non-governmental organization established in 1947. The ISO mission is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological, and economic activity. continued Compaq Insight Manager 7 Technical Reference Guide 16-49 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Internet Server Application Program Interface An application-programming interface, created (ISAPI) by Process Software and Microsoft, tailored to Internet servers. ISAPI uses the dynamic link libraries (DLLs) in Microsoft Windows to make processes run faster than under regular APIs. IP Range Devices with an IP address that falls in the specified range. ISAPI See Internet Server Application Program Interface Java database connectivity (JDBC) Similar to ODBC, this set of APIs provides a standard mechanism to allow Java applets access to a database. Key (Encryption) A value used either alone or with an encryption decoder (corresponding Public or Private Key) for cryptography. In traditional Private Key cryptography, the communicators would share a key or cipher so that each could encrypt and decrypt messages. The risk in this system is that if any party loses the key, the system will be broken. In Public Key cryptography, the Private Key is associated with a Public Key, so each person in the system has a personal Private Key that is never shared. Keystore A database that maintains a list of keys. The Keystore can contain a subject's own Private Key. A Keystore can also contain a list of Public Keys, as published in certificates. See also Key Major Status Aggregate status information collected from the device indicates that one or more of the monitored subsystems are not operating properly and that this is impacting the system. Action should be taken immediately. Managed Devices Any device managed by Compaq Insight Manager 7, such as servers, desktops, and RIB. Managed Node/Cluster Node A configured cluster device where the Compaq Insight Manager 7 Cluster Monitor is monitoring activities. continued 16-50 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Management Information Base (MIB) The data specification for passing information using the SNMP protocol. A MIB is also a database of managed objects accessed by network management protocols. Management Information Format (MIF) An ASCII text file in the DMI architecture that describes a product's manageable features and attributes. The DMI maintains this information in a MIF database and makes it available to operating systems and management applications. The DMTF has specified MIF formats for a variety of system types and peripheral devices. Management Instrumentation Agents running on devices that provide management information for HTTP, DMI, or SNMP protocols. Management Scope A set of devices within the set of all discovered devices that Compaq Insight Manager 7 is responsible for managing. Management Services Provider of a core set of capabilities such as auto-discovery, data collection, a central repository for device and event information, event management, basic notification, and secure access. These are used by add-ins from Compaq, a Management Solutions Partner, and/or Compaq Insight Manager 7 end-users. Management Tasks Procedures you set up to query devices or events. Manual Discovery Techniques Manual Discovery lets you bypass a full Discovery for the following tasks: Add a single device Add multiple devices Edit the device Create or import a Compaq Insight Manager 7 database hosts file Create or import generic hosts name files Microsoft Clustering Service Status Page Page that summarizes cluster status as defined by Microsoft Cluster Server and lists the status and values of MSCS-defined cluster attributes. The Cluster Monitor uses color to display status based on MSCS condition values (OK, Degraded, Major, Critical, or Unknown). Minor Status Aggregate status information collected from the device indicates that one or more of the monitored subsystems are not operating properly and that this is impacting the system. Action should be taken as soon as possible to prevent further failure. continued Compaq Insight Manager 7 Technical Reference Guide 16-51 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Query Criteria A set of variables (information) used to define a requested subset of information from the set of all information. The information set that can be filtered includes action information, some of the device information, and so on. A filter is composed of an inclusion filter followed by an exclusion filter. The result of these two filtering operations is called a group. An example of a filter is a SQL statement that creates viewable information or causes management operations to be performed. Racks Set of components cabled together to communicate between themselves. A Rack is a container for an Enclosure. Remote Wakeup The remote powering up of a system through its resident Wake-On-LAN (WOL) network card, provided that the system has been ENABLED to be so “awaken” via its ROM or F10 Setup. This is a capability the Compaq Insight Manager 7 relies on to turn on the systems for scheduled Software Updates or Group Administrations/Configurations. Remote WakeUp may sometimes be referred to simply as “Wake-On-LAN (WOL)". Remove All Disk Thresholds A Control Task provided by Compaq Insight Manager 7. To remove disk thresholds for devices in an associated query. This task only removes disk thresholds that were set by Compaq Insight Manager 7 or by browsing directly to the web agent. Any thresholds set by Compaq Insight Manager for Windows 32, including disk thresholds, are not removed by this task. Rule Set Conditions or policies or criteria applied to device information to determine what it is. Secure Sockets Layer (SSL) A standard protocol layer that lies between HTTP and TCP and provides privacy and message integrity between a client and server. A common usage of SSL is to provide authentication of the server, so the client can be assured he is talking to whom the server claims to be. Secure Task Execution (STE) Secure execution of a task from a managed device. This feature of Compaq insight Manager 7 ensures that the user requesting the task has the appropriate rights to perform the task, and will encrypt the request to protect data from snooping. continued 16-52 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Self-signed Certificate A certificate that is its own Certificate Authority, such as the subject and the CA are the same. See also Certificate and Certificate Authority. Set Disk Thresholds A Control Task provided by Compaq Insight Manager 7 to set a disk thresholds for devices in an associated query. This threshold is set on all disk volumes on the target device. Simple Network Management Protocol (SNMP) One of the management protocols supported by Compaq Insight Manager 7. Traditional management protocol used extensively by networking devices and most servers. MIB-2 is the standard information available consistently across all vendors. Single Login Permission granted to an authenticated user browsing to Compaq Insight Manager 7 to browse to any of the managed devices from within Compaq Insight Manager 7 without re- authenticating to the managed device. Compaq Insight Manager 7 is the initial point of authentication and browsing to another managed device must be from within Compaq Insight Manager 7. SNMP Communication Setting Default SNMP community string used when communicating with devices supporting SNMP communications. SNMP Trap Asynchronous event generated by SNMP agent at the device used to communicate a fault. Software Update A task to remotely update software and firmware. Status Type Devices of specified status type (Critical, Major, Minor, Normal, and Unknown). Symmetric Key This is a common key that both the server and receiver of a message share and use to encrypt and decrypt a message. System Default Queries Requests for data about aggregate system status, proactive subsystem status, and detailed component information on Compaq servers, workstations, desktops and portables, irrespective of management protocol. Task Scheduling A master scheduling tool for the scheduling of Polling, Control, and Notification Tasks. Tasks (Device/Event) Sequences of instructions that Compaq Insight Manager 7 performs on queries. Tasks use the results of associated queries as the targets of the operations. Three types of tasks are available: Notifications, Control, and Polling. continued Compaq Insight Manager 7 Technical Reference Guide 16-53 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning Threshold A present limit that produces an event when the limit is reached or exceeded. Timed Event An action that schedules necessary events. Examples of events include backups, disk storage cleanup, and so on. The user defines the tools in this category. Trap An unsolicited message generated by a management agent that indicates that an event has occurred. For example, a monitored item has exceeded a set threshold or changed status. Previously called alarm. See also Event Trap Categories Event Query Devices found by Event type. SNMP traps categorized by Compaq Insight Manager 7 into logical groups according to their function. Trap Forwarding Address The IP address of a machine that has been specified to receive trap notifications forwarded by the Compaq Insight Manager systems. Type Devices identified with the standard device types. The device types are Client, Cluster, Portable, Printer, Remote Access Device, Repeater, Router, Server, Switch, Unknown, Workstation, and Other. Unknown Status Compaq Insight Manager 7 is not able to obtain management information about the device using SNMP or DMI. Although no management instrumentation information is available, the device can be pinged. It may have an invalid community string or security setting. User An individual who has read-only access to the network. User Accounts Compaq Insight Manager 7 can communicate to a device but the device does not have an agent (such as SNMP, DMI, WBEM) that generates management information. continued 16-54 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Table 16-26: Standard Terms continued Term Meaning User Configuration Page A page in Compaq Insight Manager 7 that provides the ability to create and define users that have access to the management application and associate rights. Version Control (Legacy) A feature that checks the versions of Compaq operating system drivers, management agents, Compaq utilities, and firmware on the user's system. It compares them with the Version Control Database (VCDB) of current software and firmware versions. Version Control then indicates that the software is up-to-date or that an upgrade is available, and provides reasons for upgrading. Version information appears as a device link for a device. Web-based Enterprise Management (WBEM) An ongoing initiative started by industry leaders such as Compaq, Microsoft, Cisco, BMC, and Intel. This initiative proposes a common method of managing enterprise systems. It merges existing enterprise management solutions with the latest advances in Web technology. Compaq Insight Manager 7 Technical Reference Guide 16-55 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information License Agreement PLEASE REVIEW THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THE COMPAQ INSIGHT MANAGER 7 SOFTWARE. BY USING THIS SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF SUCH TERMS AND CONDITIONS. IN THE EVENT THAT YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU SHOULD PROMPTLY DELETE THE SOFTWARE. This software is classified as an encryption item under the United States Export Administration Regulations (EAR). Export of this software is controlled by the United States Export Administration Regulations, and may also be controlled by other national regulations. LICENSE: Pursuant to this Agreement, Licensee may use the base Compaq Insight Management Agents on any number of Compaq clients and servers. You may use the base Compaq Insight Manager 7 software on any number of Compaq servers. You may make one back-up copy of this software for archive purposes. You may transfer the software to another party only if the other party agrees to accept the terms and conditions of this License and provided you transfer all copies of the software to the same party. You may not use, copy, modify, assign or otherwise transfer the software except as expressly provided in this License. Any attempted assignment or transfer in derogation of the foregoing shall be null and void. You may not decompile, reverse engineer or disassemble the software. This License will terminate if you destroy all copies of the software or if you fail to comply with any term or condition, in which case you agree to destroy all copies of the software. SURVIVAL AFTER TERMINATION: The rights and obligations set forth in the Agreement relating to Warranties/Liabilities, and Survival after Termination shall survive and continue after any termination of the Agreement and shall bind the parties, their legal representatives, successors, heirs and assigns. Compaq warrants that the media on which that the software is furnished is free from defects in materials and workmanship for 90 days from the date of delivery to you as evidenced by a copy of your receipt. Your exclusive remedy will be to receive replacement media. Any portion of the software merged into another program will continue to be subject to the terms and conditions of this Agreement. If you transfer the software to another party, you just at the same time either transfer all copies whether in printed or computer readable form to the same party or destroy any copies not transferred, including portions of the software contained or merged into other programs. You must also reproduce and include the copyright notice on any copy, modification, or portion merged into another program. Warranties/Liabilities: EXCEPT AS EXPRESSLY SET FORTH HEREIN, NO OTHER WARRANTIES ARE MADE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL COMPAQ OR ITS RESELLERS OR SUPPLIERS BE LIABLE TO LICENSEE OR ANY OTHER PERSON FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS OR LOST SAVINGS, ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE. 16-56 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Reference Information Licensee agrees to comply with all applicable federal, state and local laws, regulations and ordinances including but not limited to, the Regulations of the United States Department of Commerce relating to the export of Technical Data, insofar as they relate to the rights and licenses granted under this agreement. Use, duplication, or disclosure by the US government is subject to subdivision (b)(3)(ii) of FAR 252.227-7013. Manufacturer is Compaq Information Technologies Group, L.P., 20555 SH 249, Houston, Texas 77070. This License is governed by the laws of the State of Texas in the State of Texas. Compaq Insight Manager 7 Technical Reference Guide 16-57 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 2:04 PM Index requirements 2-3, 10-30, 10-42 A security 1-7 troubleshooting 15-18, 15-25 account levels Compaq HTTP Server 10-33, 10-45 C overview 1-7 privileges list 11-15 Certificate Signing Request (CSR) 12-11 Actions menu 6-4 certificates active notification and acquisition 1-3 browser security alert 3-2 ActiveUpdate 10-26, 10-50 exporting 12-7 Adding New Users page 3-5 functions 1-7, 12-1 Administration section 3-10 importing 12-6, 12-20 administrators notification task 9-35 definition 10-45 removing 12-7 privileges 11-16 setting up 10-35, 10-46, 12-5 tasks available 10-27 synchronizing 12-13 troubleshooting tasks 15-30 CICA (Compaq Intelligent Cluster Administrator) aggregate data links for Cluster Monitor 8-11 Automatic Discovery 4-2 Aggregated Device View 6-10 functions 8-5 alerts, Cluster Monitor 8-2, 8-6 clients Alpha-based servers, requirements 2-5 browser requirements 2-3 Application Launch option features for 1-9 creating task 9-39, 10-86 Management Agent requirements 2-4 notification of 1-9 Cluster Admin 8-17 security 12-2, 12-16 Cluster Monitor specific guidance 10-83 administering 8-20 Audit Settings option 12-2, 12-13 aggregate data 8-15, 8-16 Automatic Device Authentication 1-8, 12-24 alerts 8-6 Automatic Discovery attributes monitored 8-9 configuring 11-1 Cluster Admin 8-17 features 1-8 Cluster Information 8-9 functions 4-2 cluster settings 8-22 optimizing network performance 11-26 Cluster Tree 8-3, 8-7 CMX settings 8-26, 8-28 B CPU information 8-13, 8-29, 8-30 disk information 8-15, 8-31, 8-32 backup of MSDE 2-6 MSCS status 8-18, 8-27 batch file, running 10-53 overview 8-1 Browser Security Alert 3-2 queries 5-5, 5-10 browsers viewing data 8-4 accessing Insight Manager 7 3-1 Cluster Monitor Extensions (CMXs) 8-5, 8-26, 8-28 exporting certificates from 12-8 Cluster Status Polling Task 14-2 features 1-9 ClusterInfo 16-10 functions 1-3 clusters importing server certificate 12-20 Daily Cluster Identification task 9-8 Compaq Insight Manager 7 Technical Reference Guide Index-1 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index database tables 16-10 Compaq Version Control Agent identifying devices 9-9, 9-15 accessing with Insight Manager 7 10-55 status polling task 4-5, 9-8, 9-12, 14-2 configuration 10-44, 10-48 troubleshooting 15-2, 15-31 functions 1-4, 10-27 CMXs (Cluster Monitor Extensions) 8-5, 8-26, 8-28 installation process 10-43 command line exportation of certificates 12-8 Remote Deployment Utility 10-59 Compaq ActiveUpdate 10-26, 10-50 requirements 10-41, 10-42 Compaq authorized reseller xv uninstalling 10-49 Compaq HTTP Server updating remotely 10-52 account levels 10-33, 10-45 Compaq Version Control Repository Manager Discovery features 1-8 functions 1-4, 10-26 Compaq Insight Manager 7 installation process 10-30 browsing with 3-1 license agreements 10-32, 10-38 clusters 8-1 requirements 10-29 Compaq Remote Services 13-1 uninstalling 10-40 device status 4-5 upgrading/downgrading 10-39 devices and events 7-1 Compaq website xv Discovery process 4-1, 11-1 component-level repairs xiii identifying devices 4-3 configuration installation 2-1 clusters 8-21 management tools 10-1 database access 11-22 overview 1-1, 10-28 device links 7-12, 12-15 queries 5-1 Discovery 3-6, 11-1 reference information 16-1 email notification 11-21 reporting 6-1 event filtering 11-23 security 12-1 event forwarding 11-24 server settings 11-20 global server settings 11-20 tasks 9-1, 14-1 importing hosts files 11-10 troubleshooting 15-1 Initial Configuration Wizard 3-3, 3-4 Compaq Insight Manager and Insight Manager 7 1-8 legacy version control 10-81 Compaq Insight Manager XE 2-21 paging notification 11-24 Compaq Intelligent Cluster Administrator (CICA) reports 6-1 Automatic Discovery 4-2 security settings 12-2, 12-22 functions 8-5 server settings 11-1 Compaq Intelligent Services Link 13-1 user accounts 11-15 Compaq Management Agents Version Control Agent 10-44, 10-48 devices running 16-4 console, Insight Manager 7, navigating 3-11 overview 1-2 Control tasks requirements 2-4 functions 9-17 troubleshooting 15-6 Control tasks 9-3 Compaq Management CD 10-82 CPU information for clusters Compaq OpenVMS 1-6, 2-5 aggregate 8-15 Compaq Proactive Remote Service 13-1 nodes 8-13 Compaq Remote Deployment Utility 10-59 polling rate 8-30 Compaq Remote Support Module (CRSM) 13-2 thresholds 8-29 Compaq Resource Center 3-10 criteria, query 5-13 Compaq SANWorks Open SAN Manager 7-28 CRSM (Compaq Remote Support Module) 13-2 Compaq Setup dialog box CSV format for reports 6-13 Version Control Agent 10-44 Version Control Repository Manager 10-31, D 10-37 Compaq Softpaq 10-83 Data Collection Compaq Support Paqs creating task 9-10 overview 1-3 database tables for 16-6, 16-12 software/firmware criteria 5-15 features 1-9 Compaq Tru64 Unix 1-6, 2-5 functions 10-24 Index-2 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index historical 4-7, 10-24, 11-26, 16-29 managing rules 10-12, 10-13, 14-10, 14-12 Initial Data Collection task 9-9 modifying information 10-1 procedures 4-7 multiple 3-17 reports 4-8 Overview page 7-1 single-instance 4-7, 10-24, 16-18 queries 5-1, 5-6, 5-13, 7-6 databases security features 1-7, 12-24 changing user name in SQL 1-8 SNMP 10-6 configuring for access 11-22 specific procedures 4-3 features 1-9 status pages 3-11, 4-5, 7-1, 7-6 importing 14-3 troubleshooting 15-7 locking information 11-15 types 7-2 reports 16-38 Devices menu, accessing reports 6-3 tables and fields 16-1 DeviceSnmpSettings 16-16 troubleshooting 15-7 digital signatures 1-8 version control updates 10-81 Discovery DB_DeviceInfo 16-3 adding and editing devices 11-6 DB_DeviceInfoEx 16-4 configuring 3-6, 11-1 DC_CategoryChildren 16-14 features 1-8 DC_DeviceDCState 16-15 importing hosts files 11-10 DC_DMIVars 16-12 importing template files 11-9 DC_HistoricalOutput 16-10 locking of device information 11-15 DC_Output 16-9 management practices 3-15 DC_PolledData 16-6 manual 11-5 DC_PolledDataCategory 16-14 optimizing network performance 11-26 DC_SWInventory 16-8 overview 4-1 deployment of software, security 12-2 software/firmware 14-13 Desktop Management Task Force (DMTF) 4-10 troubleshooting 15-8 desktop products Discovery Filters option 11-2, 11-4 automatically identified devices 7-15 disk imaging software 15-13 troubleshooting Insight Manager 7 15-9 disk information, clusters Device and Events feature 3-9 aggregate 8-16 Device Community String task 9-29 nodes 8-15 Device Group Access 14-4 polling rate 8-32 Device Information option 7-11, 7-12 thresholds 8-31, 14-7 Device Links disk space requirements legacy version 10-79 management server 2-1 list of 7-12 Version Control Agent 10-42 security 12-2, 12-15 disk thresholds viewing links 7-15 cluster information 8-31 Device List, troubleshooting 15-6 removing 9-28, 14-7 Device Queries page 5-1, 7-6 setting 9-26, 14-8 Device Search 3-8 troubleshooting 15-30 Device Type Manager 3-17, 10-1 displays, video Device Write access community string 4-2 requirements 3-2 DeviceNames 16-5 troubleshooting 15-8 devices DMI (Distributed Management Interface) adding and editing 11-6 adding categories 10-8 data collection 4-7 attributes 16-12 deleting 7-18, 10-12 element values 10-13 Device Identification tasks 9-9, 9-15 functions 11-20 features 1-9 identification rules 10-13, 14-12 list of automatically identified devices 7-15, settings 11-21 16-2 standardization issues 4-10 locking of 11-15 status polling 4-5, 9-9, 9-13 management practices 3-15 troubleshooting 15-9 management tips 3-17 DMTF (Desktop Management Task Force) 4-10 Compaq Insight Manager 7 Technical Reference Guide Index-3 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index domain name requirements 12-18 H downgrading, Version Control Repository Manager 10-39 hardware requirements duplicate event descriptions 14-10 browsers 10-30, 10-42 Insight Manager 7 2-1 E status information 7-9 Version Control Agent 10-42 email notification Version Control Repository Manager 10-29 creating tasks 9-37 help resources xv, 3-4, 3-18 features 1-9, 9-34 hidden query names 7-3 overview 1-6 Historical Data Collection setting up 3-7, 11-21 creating tasks 10-24 encryption 1-7, 12-3 list of information collected 16-29 end-user license agreements 10-32, 10-38 optimizing network performance 11-26 environment variables for Application Launch 10-84 scheduling 4-7 Event Log 15-2 Home Page events accessing reports from 6-3 clearing 7-24 overview 1-5 deleting 9-19, 9-32, 14-5 specific guidelines 3-8 filtering 11-23 Host Server Information option 7-12 forwarding 11-24 hosts files, importing 11-10, 14-3 information on 7-22 HTTP protocol logs 16-30 functions 11-20 management practices 3-17 Insight Manager 7 compatibility 4-11 notification tasks 9-34 management processor identification 7-25 queries 5-3, 5-8, 5-15, 7-19, 13-3 HTTP Server security audit 12-14 account levels 10-33, 10-45 severity types 7-19 Discovery features 1-8 status 5-16, 7-2 hyperlinks, customizing external 11-26 troubleshooting 15-10, 15-27 expansion arrows 3-12 I external links, customizing 11-26 icons 3-11 F identifying devices Device Identification tasks 9-9, 9-15 features 1-1, 1-4 features 1-9 filtering of events 11-23 list of automatically identified devices 7-15, firmware 16-2 criteria for queries 5-15 management tips 3-17 DC_SWInventory 16-8 managing rules 10-12, 10-13, 14-10 discovery 14-13 modifying information 10-1 updating 9-30 security features 1-7, 12-24 forwarding of events 11-24 SNMP 10-6 specific procedures 4-3 G IETF (Internet Engineering Task Force) 4-9 Initial Configuration Wizard 3-3, 3-4, 3-14 global server settings 11-20 installation See also configuration Global Unique Identifiers 15-13 Insight Manager 7 1-11, 2-1 glossary 16-41 Insight Manager XE 2.x 2-21 grounding xiv license agreements 10-32, 10-38 Group Configuration troubleshooting 15-12 creating task 9-20 Version Control Agent 10-43, 10-48 overview 1-6, 1-10 Version Control Repository Manager 10-29, security 12-2 10-30 SNMP community strings 4-12 Integrated Lights-Out (iLO) 6-15 integration server maintenance 1-10 Index-4 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index Intel-based servers, requirements 2-4 editing information on 10-18 Intelligent Services 13-1 registering and unregistering 10-15 Internet Engineering Task Force (IETF) 4-9 troubleshooting 15-7, 15-29 Internet Management MIBs 4-9 uploading 10-21 IP addresses Management Information Format (MIF) Discovery 11-2 language 4-10 list of 16-5 management processor range criteria for queries 5-19 identification methods 7-25 troubleshooting 15-16 overview 1-3 IP protocol, Discovery 4-2 status information 7-9 IPX protocol management server functions 1-2 Discovery 4-2 Manual Discovery 11-5, 11-26 list of addresses 16-6 MDAC requirements 2-2 preinstallation 2-6 memory requirements troubleshooting 15-5 browsers 10-30, 10-42 management server 2-1 J range criteria for queries 5-20 Version Control Agent 10-42 Java Plug-ins 2-3, 3-7, 15-5 Microsoft Data Engine (MSDE) preinstallation 2-6 K requirements 2-2 troubleshooting 15-7, 15-12, 15-20 keyboard, troubleshooting 15-12 Microsoft Windows 2000 event log information 16-30 L requirements 2-2 security features 1-8 language support 1-6 Microsoft Windows NT legacy version control, Software Update event log information 16-30 feature 10-79 requirements 2-2 license agreements 10-32, 10-38 security features 1-8 links monitor resolution requirements 2-3 customizing external 11-26 MSCS (Microsoft Cluster Server/Service) Device Links option 7-12 Cluster Monitor 1-6 Intelligent Services 13-1 monitoring information 8-18 locking of device information in Discovery 11-15 status and polling rate 8-27 login procedures multiple devices, management practices 3-17, 10-51 browser 3-2 multiple system version control 1-5 security 12-1, 12-17, 14-13 setup 10-33, 10-45 troubleshooting 15-12, 15-16, 15-25 N logs names event 16-30 conventions for queries 5-6, 5-12, 5-17 query results 3-9 hidden query 7-3 network performance, optimizing 11-25 M Node Data Viewer 8-11 nodes, cluster maintenance architecture, system software 1-3 CMX settings 8-28 Management Agents CPU information 8-13 devices running 16-4 database table information 16-12 overview 1-2 disk information 8-15 requirements 2-4 environment status 8-17, 8-33 troubleshooting 15-6 settings 8-24 Management CD 10-82 viewing information 8-4, 8-11 Management Information Bases (MIBs) Notices 16-16 definition 4-9 NoticeType 16-17 deleting 10-19 notification tasks Compaq Insight Manager 7 Technical Reference Guide Index-5 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index active notification and acquisition 1-3 queries 4-7 features 1-9, 9-3 Software Version 14-1 management practices 3-16 specific guidance 9-7 specific guidance 9-34 preinstallation requirements 2-5 Novell NetWare printing, troubleshooting 15-23 disk imaging software 15-14 privileges, account 11-15 IPX Discovery 4-2 product name query 14-14 IPX protocol 2-6 protocols choosing communication 11-20 O DeviceNames 16-5 features 1-7, 1-9 Open SAN Manager (OSM) 7-28 management 4-9, 11-26 OpenVMS 1-6, 2-5 TCP/IP 2-2 operating system requirements proxy servers 15-17 troubleshooting 15-21 Public Queries operating systems cluster 5-5 supported 1-1 device 5-2 operating systems requirements event 5-4 browser requirements 10-30 Service Events 13-4 Insight Manager 7 2-2 Version Control Agent 10-42 Q Version Control Repository Manager 10-29 operators, privileges 11-16 queries Overview page 7-1 best practices 11-26 categories 5-6 P cluster monitor 5-5, 5-10 criteria selection 5-13 paging notification deleting 5-21 configuration 11-24 device 5-1, 5-8 creating task 9-40 displaying and printing results 7-6, 7-19 features 1-9, 9-34 event 5-3, 5-8 overview 1-6 functions 5-1 troubleshooting 15-21 hidden query names 7-3 passwords naming conventions 5-12 requirements 1-7 overview 1-5, 3-9 security issues 12-18 rack and enclosure 7-26 SQL Server 11-22 reports 6-8, 6-14 troubleshooting 15-16 results logs 3-9 Version Control Agent installation 10-45 Service Events 13-3 performance, network, optimizing 11-25 status polling tasks 4-7 Personal Queries Task Wizard 5-11 cluster 5-6 troubleshooting 15-23 device 5-2 writing help 3-18 event 5-4 Query Results menu 6-4 Service Events 13-5 polling rates R CPU 8-30 disk 8-32 R_ComStrings 16-36 MSCS 8-27 R_PowerSupply 16-36 node environment 8-33 R_ReportStatus 16-38 polling tasks rack and enclosure tasks cluster status 4-5, 9-9, 9-12, 14-2 Events 7-22 device status 4-5 queries 7-26 examples 9-10, 14-1 registering SNMP MIBs 10-15 functions 9-3 reinstalling Insight Manager 7 2-15 management practices 3-16, 11-25 remote access devices, automatically identified 7-18 Index-6 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index Remote Deployment Utility 10-59 configuration of settings 12-2, 12-3 Remote Insight Lights-Out Edition (RILOE) device link configuration 12-15 features 1-3, 1-5, 1-11 features 1-1, 1-5, 1-7, 1-10 management processors 7-9, 7-25 login procedures 12-1, 12-17, 14-13 remote services 10-52, 13-1 management practices 3-14 Remote Support Module 13-2 overview 10-28, 12-1 Remote WakeUp 9-25 Secure Task Execution 12-17 repeaters, automatically identified 7-17 troubleshooting 15-16, 15-25 Reporting Tables 16-32 Trust Mode dialog box 10-34, 10-46, 12-22 reports Security Alerts 15-22 creating 6-3 Server Certificate 12-7, 12-9, 12-20 data collection 4-8, 10-24 server management process 10-55 database 16-38 servers deleting 6-12 automatically identified devices 7-15 editing existing 6-7 configuring settings 11-1 features 1-10 global settings 11-20 iLO 6-15 Service Event Queries page 13-3, 15-27 overview 6-1 service integration feature 1-11 Reports main window 6-1 Single Device View 6-11 running 6-4, 6-12 Single Login capability saving 6-12, 6-13 overview 1-5, 12-2, 12-17 troubleshooting 15-24 troubleshooting 15-16 Require Trust Certificates 1-8, 12-2, 12-5 Single-Instance Data Collection task requirements See also system memory requirements creating tasks 10-25 Compaq Version Control Agent 10-41 information collected 16-18 Compaq Version Control Repository scheduling 4-7 Manager 10-29 SNMP (Simple Network Management Protocol) domain and user name 1-7, 12-18 adding new categories 10-6 Management Agents 2-4 community string setup 4-11 management server 2-1 creating group configuration task 9-22 multiple target server management 10-56 Device Community String task 9-29 passwords 1-7 Discovery 4-2 preinstallation 2-5 functions 1-7, 11-20 troubleshooting memory 15-5 management processor identification 7-25 video display 3-2 modifying identification rules 10-12 reserved names 5-6 preinstallation 2-5 Resource Center 3-10 requirements 2-2 Results from Query 3-9 settings 11-21, 11-26 routers, automatically identified devices 7-16 SNMP extentions 10-15 Run Report 6-7 standardization issues 4-9 status polling 4-5, 9-10, 9-12 S trap categories 10-20, 10-23 troubleshooting 15-10, 15-28, 15-29 SAN (Storage Area Network) products 7-28 SNMP Explorer 10-22 SCO UnixWare requirements 1-6 Softpaq 10-83 Secure Sockets Layer (SSL) software encryption levels 1-7 criteria for queries 5-15, 16-8 functions 12-3 discovery of 14-13 overview 12-1 maintenance architecture 1-3 Security Alert 12-18 repository overview 10-50 SSL Encryption Configuration option 12-2 status information 7-10 Secure Task Execution 1-8, 12-17 Software Update security creating tasks 9-30 application launch access 12-16 setup checklist 10-57 audit settings 12-13 Software Version Status Polling Task browsers 3-2 creating 9-10, 9-16, 14-1 Compaq Insight Manager 7 Technical Reference Guide Index-7 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index initial 9-9 overview 1-5, 3-10, 9-1 using 4-6 scheduling 9-5 sorting security 12-17 Device Query Results 7-10 tape drive maintenance 14-9 Event Query Results 7-21 tracking status 9-2 reports 6-13 troubleshooting 15-30 SQL Enterprise Manager 11-22 Tasks page 3-13, 9-1 SQL Queries menu 6-14 TCP/IP protocol requirements 2-2, 2-5 SQL Server technical support 3-12, 15-32 changing database access information 11-22 technician notes xiii migrating from MSDE 2-9 telephone numbers xv preinstallation 2-9 template files, importing with Discovery 11-9 troubleshooting 15-7, 15-20, 15-27 terms list 16-41 SSL (Secure Sockets Layer) text conventions xv encryption levels 1-7 thresholds, CPU 8-29. See also disk thresholds functions 12-3 time problems, troubleshooting 15-31 overview 12-1 trap categories 10-20, 10-23 Security Alert 12-18 troubleshooting SSL Encryption Configuration option 12-2 browsers 15-18, 15-25 standard terms list 16-41 clusters 15-2 Status Bar 7-3 devices 15-7 Status Polling Tasks 4-5 Discovery 15-8 storage integration 7-28 DMI 15-9 Support Paqs Event Log as resource 15-2 overview 1-3 Insight Manager 7 15-5 sotfware/firmware criteria 5-15 installation 15-12 switches, automatically identified 7-16 IP addresses 15-16 symbols in text xiii keyboard 15-12 System Default Queries login procedures 15-16 cluster 5-6 MSDE 15-20 device 5-3 operating systems 15-21 event 5-4 overview 15-1 Service Events 13-5 paging notification 15-21 system memory requirements printing 15-23 browsers 10-30, 10-42 queries 15-23 management server 2-1 reports 15-24 range criteria for queries 5-20 security 15-25 troubleshooting 15-5 Security Alerts 15-22 Version Control Agent 10-42 service events 15-27 system software SNMP events 15-10, 15-28 maintenance architecture 1-3 SQL 15-27 updating 1-5 tasks 15-30 systems management architecture 1-1 technical support for 15-32 time problems 15-31 T video displays 15-8 Tru64 Unix 1-6, 2-5 tape drives, monitoring 14-9 Trust By Certificate 1-8 target servers, managing 10-51. See also devices Trust Mode dialog box 10-34, 10-46, 12-22 Task Wizard, creating queries from 5-11 trust relationships tasks overview 12-2 creating and editing 9-3 setting up 12-22 deleting cleared server events 14-5 Trusted Certificates List 12-5, 12-9 device group access 14-4 examples 14-1 U hosts file 14-3 optimizing network performance 11-25 Uncleared Events 3-12, 7-2 Index-8 Compaq Insight Manager 7 Technical Reference Guide COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM Index uninstalling license agreements 10-32, 10-38 Insight Manager 7 2-26 requirements 10-29 Version Control Agent 10-49 uninstalling 10-40 Version Control Repository Manager 10-40 upgrading/downgrading 10-39 UnixWare, disk imaging software 15-14 video displays updating requirements 3-2 multiple target servers 10-52 troubleshooting 15-8 software capabilities 1-4, 1-5 software repositories 10-50 W software/firmware versions 9-30 Version Control Agent 10-59 warranty xiv upgrading from Insight Manager XE 2-21 Web Agents URLs, loading problems 15-25 installing Version Control Agent 10-48 user name installing Version Control Repository changing in SQL database 1-8 Manager 10-37 requirements 1-7 Open SAN Manager 7-28 security issues 12-18 queries with 14-15 troubleshooting 15-12 SNMP community strings 4-12 user scopes in Cluster Monitor 8-2, 8-21 Web browsers users accessing Insight Manager 7 3-1 Adding New User page 3-5 exporting certificates from 12-8 configuring 11-15 features 1-9 monitoring invalid logins 14-13 functions 1-3 overview 1-7 importing server certificate 12-20 requirements 2-3, 10-30, 10-42 V security 1-7 troubleshooting 15-18, 15-25 Vendor MIBs 4-10 Web-Based Enterprise Managment (WBEM) ventilation clearances xiv functions 4-11, 11-20 version control settings 11-21 features 1-10 websites legacy systems 10-81 Compaq 1-3 software capabilities 1-4 remote service 13-1 updating software 1-5 Resource Center 3-10 Version Control Agent technical support 15-32 accessing with Insight Manager 7 10-55 Windows 2000 configuration 10-44, 10-48 event log information 16-30 functions 1-4, 10-27 requirements 2-2 installation process 10-43 security features 1-8 Remote Deployment Utility 10-59 Windows NT requirements 10-41, 10-42 disk imaging software 15-14 uninstalling 10-49 event log information 16-30 updating remotely 10-52 requirements 2-2 version control database updates 10-81 security features 1-8 Version Control Repository Manager functions 1-4, 10-26 installation process 10-30 Compaq Insight Manager 7 Technical Reference Guide Index-9 COMPAQ CONFIDENTIAL Codename: Puff Part Number: 175757-003 Last Saved On: 4/4/02 3:20 PM