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pulse Q2/vol 4/issue 2 hp in healthcare • brave new world page 2 • streamlining the system page 4 • the war on bioterrorism page 5 • mission-critical data in a heartbeat page 6 • spanning the continuum from PACS to disaster recovery page 8 • helping give the greatest gift page 9 • virtual radiology page 10 • winning the numbers game page 11 • just what the doctor ordered page 12 brave new world the consolidated hp tackles today’s healthcare issues head-on Consolidating two global corporations is not unlike assembling an for industry challenged intricate jigsaw puzzle—except the stakes are higher and the potential impact is infinitely greater. As the pieces fall into place within the newly Currently in the United States alone some 44,000 people die each year combined Compaq and HP organization, a new picture emerges—one from preventable medical errors (To Err is Human, 1999 Institute of important facet of which focuses squarely on the healthcare industry. Medicine report). The Leapfrog Group’s CPOE (computer physician order Each of the companies brings to the table unique strengths in product line entry) patient-safety standard calls for physicians to enter hospital and market share, as well as powerful core competencies, with the intent medication orders through a computer system that is linked to of creating a synergy that will improve the quality and decrease the cost prescribing-error-prevention software. Even as the medical industry of healthcare. focuses on clinical systems for decision-making support, powerful new PACSs (picture archiving and communications systems) are re-inventing “Our aim is high,” declared HP chairman and CEO Carly Fiorina. “We the way the clinical community creates, views, shares, and archives want to build a company that is greater than HP or Compaq alone—a medical images. Other solutions integrate core clinical processes—like strong, market-leading company with a passion for customers. There is medical orders, test results, patient records, and pharmacy no better time to start than right now. Our industry is going through a documentation—to increase efficiency through enhanced workflow. dramatic transformation—from a world focused on products to a world where solutions matter most. It’s a world where everything works with The burning issue of HIPAA compliance is on everyone’s mind, everything else, everywhere, all the time; and where success depends highlighting the importance of patient privacy and secure information upon our ability to bring together all the resources necessary—from HP exchange. The emergence of e-health (online, interactive healthcare and our partners—to meet our customers’ every technology need.” communications) and a growing emphasis on consumer access to information point to the need for infrastructure consolidation, giving By design, the ultimate winners will be patients, clinicians, and medical impetus to the shift to industry-standard solutions. Meanwhile, institutions. And the timing couldn’t be more appropriate, as spiraling physicians are making fundamental changes in the way they conduct healthcare costs and the urgent need to improve patient outcomes challenge day-to-day business, increasingly using handheld computers to help healthcare solutions providers to reach new heights of innovation. them be more productive and efficient, as well as to comply with new requirements and regulations. 2 pulse As demands on healthcare systems continue to increase, the new solutions will focus on enabling physicians to be more productive and efficient by facilitating the rapid and secure flow of information across all sectors of healthcare. Rapid deployment is key to supporting customer efforts to achieve quick, measurable, and positive ROI. “Our aim is high. We want to build a company that is greater than HP or Compaq alone—a strong, market-leading company with a “Everything revolves around secure, reliable access to information— passion for customers. There is no better time to start than right now. Our industry is going through a dramatic transformation— anytime, anywhere,” Jarvis explained. “To that end, we’re focusing our from a world focused on products to a world where solutions matter efforts on four major areas: wireless solutions in healthcare, electronic most. It’s a world where everything works with everything else, medical-imaging management, next-generation digital healthcare everywhere, all the time; and where success depends upon our infrastructure, and HIPAA compliance. Because of the diversity and ability to bring together all the resources necessary—from HP and our partners—to meet our customers’ every technology need.” complexity of today’s healthcare environment, our objective is to provide true end-to-end solutions.” — Carly Fiorina, HP chairman and CEO partner with leaders Ensuring customer success through value partnerships, Jarvis pointed out, is at the heart of the new HP healthcare strategy. Key healthcare partners for physician-practice solutions include Allscripts, Epic, and IDX. For hospital information system solutions, HP has aligned with Cerner, Eclipsys, McKesson, Meditech, and Siemens. TriZetto and QCSI are on tap to help deliver managed care solutions. “Major changes are sweeping across the healthcare landscape,” emphasized Ken Jarvis, HP North American Healthcare team leader, Highlighting the need for a next-generation healthcare infrastructure, “and it’s more critical than ever that we know our customers in their HP has aligned itself with heavy hitters like Microsoft, Intel, Oracle, and industry. HP understands its customers’ day-to-day business problems, Cisco Systems. To develop software that meets customer requirements, HP and we’re working to solve them. In healthcare, these concerns center will work with enterprise applications partners BEA, Commerce One, and around patient safety, care, and business efficiency.” Siebel. And emerging healthcare partnerships with groups such as the Patient Safety Institute, HL7, and Leapfrog will ensure that HP solutions The host of business challenges facing today’s healthcare providers, he comply with the latest standards in hot-button issues like patient safety or noted, is daunting but not insoluble. Reducing errors in billing and interoperability between information systems. prescription writing is high on the list. Reducing the high costs of administrative resources dedicated to supporting existing paper systems With a prominent presence in healthcare-access and infrastructure will help providers stay competitive and better serve their growing platforms, deep industry expertise and commitment, and the volumes of patients. Increasing efficiency and effectiveness in the clinical comprehensive HP Services organization, HP is well positioned to workflow will make burgeoning workloads more manageable. Facilitating capitalize on its strengths and partnerships to deliver a total solution to its the communication of medical and pharmacological information among healthcare customers. If HP’s “passion for customers” translates to clinicians is essential to maintaining quality of care. And, of course, improved quality and decreased cost of healthcare, then the Compaq reducing healthcare costs and enhancing clinician and patient satisfaction and HP merger could turn out to be one of the most significant new are in everyone’s best interest. developments in the unfolding world of 21st century healthcare. hp responds The new HP, Jarvis added, is uniquely positioned to deliver cost-effective solutions—involving minimal customization—that address these challenges. “Many healthcare customers are seeking outside help to deal with these issues. A major aspect of HP’s strategy is to accelerate the adoption of new technology that will enhance clinical workflow, resulting in reduction of medical errors and improving the care delivery process.” “Everything revolves around secure, reliable access to information—anytime, anywhere. To that end, we’re focusing our To address the industry’s unique 24 x 7 technology needs, the HP efforts on four major areas: wireless solutions in healthcare, healthcare team is forming deep alliances with select software partners electronic medical-imaging management, next-generation digital and systems integrators to develop, implement, sell, and support best-in- healthcare infrastructure, and HIPAA compliance. Because of the class solutions that will enable faster, more cost-effective, higher quality diversity and complexity of today’s healthcare environment, our objective is to provide true end-to-end solutions.” clinical service at the point of care. Because limited healthcare budgets shouldn’t limit quality of care, an important aspect of the team’s strategy — Ken Jarvis, HP North American Healthcare team leader involves streamlining the charge-capture and billing process, thus reducing errors while accelerating the payment process. pulse 3 streamlining the system Siemens OPENLink interface engine running on hp platforms delivers maximum uptime with major time and cost savings at Lenox Hill Hospital Growth happens. But when your expansion involves bridging elements in The Siemens OPENLink solution on the HP redundant platform is in daily heterogeneous systems, things can get tricky. use with more than 300 hospital personnel relying on the data it provides. Siemens OPENLink interfaces systems around the hospital, allowing the Two years ago Lenox Hill Hospital in New York City acquired Manhattan manipulation of data among them. It can “speak” different languages and Eye, Ear, and Throat

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