REPORT A COMMITMENT TO EXCELLENCE TORONTO TRANSIT COMMISSION TABLE 0 F CONTENTS Letter from the Commission 2 Letter from TTC Management 3 A Commitment to Excellence 4 Serving the Public 6 Operating and Maintaining 10 the System Planning for the Future 12 Financial Overview 14 Revenue 16 Expenses 17 Expenses by Function 18 Capital Expenditures 19 Financing 20 Financial Statements December 31, 1986 21 Statement of Revenue and Expenses 21 Balance Sheet 22 Cover: Driver Bill Gorry. a 16-year Statement of Changes 23 veteran with the TTC. in Financial Position Notes to Financial Statements 24 10-Year Financial and Operating Statistics 26 TTC Management Directory 28 LETTER FROM THE COMMISSION o: Mr. Dennis Flynn, (Presidents' Conference Committee) cars, Chairman, and Councillors of the Municipal­ which have served our patrons well for many ity of Metropolitan Toronto years. One hundred and twenty-six new air­ conditioned subway cars will also enter ser­ vice in 1987 and 1988. These new vehicles represent the TTC's commitment to constant LADIES AND GENTLEMEN: renewal of the system to ensure the highest Julian Porter, QC I am proud to present the 1986 Annual standards of service and safety. !Chairman) Report of the Toronto Transit Commission. Throughout its 65-year history the TTC has It has been an award-winning year. The always been able to blend the best of the past TTC's years of planning, building, operating with the technology of the present and the and maintaining the system to provide the ideas of the future. This past is prologue to a best possible service to riders were rewarded challenging future that will call upon the with five major honours, including the Out­ TTC's considerable experience as important standing Achievement Award given by the decisions approach on transportation priori­ American Public Transit Association. ties and projects. Meeting those challenges Jeffery S. Lyons, QC The industry's highest honour for excel­ will require a continued spirit of co-operation (Vice-Chairman) lence in all aspects of public transit planning, with Metro's municipal neighbours in order to operations, maintenance, and safety reaf­ maintain the quality of transit service that has firmed the TTC's long-standing conviction contributed to healthy economic growth and that large numbers of people will choose to high quality of life in the Metro Toronto ride public transit when safe, clean, reliable region . and reasonably priced service is made avail­ Finally, after ten exciting and productive able. years on the Commission, eight of them as Recognition of the TTC's history of excel­ chairman, the time has come for a personal Dr. Gordon J. Chong lence was also extended by the business farewell. It has been a pleasure and a privilege community when The Financial Post to work with the Commission and its included the TTC in its best-selling book The employees, and I wish to thank Metropolitan 100 Best Companies to Work for in Canada. Toronto Council for giving me the opportu­ These accolades would not have been won nity to serve. Without your support and without the confidence of the public, who assistance the TTC would not have been able rode the TTC to another annual ridership to meet the needs of the Metropolitan Toronto record, the dedication of our employees and community and gain its richly deserved repu­ continued support from Metropolitan tation as one of the finest public transit C. Dennis Flynn Toronto Council and the Province of Ontario. systems in the world . This support was again evident in 1986 when I have enjoyed every minute of my associa­ Metro Council voted its approval of the tion with the wonderful employees of this Sheppard Avenue subway, the first stage of great family and I look forward to many years the NETWORK 2011 rapid transit master plan of wonderful talks with drivers, collectors and to meet Metro's transit needs into the 21st inspectors. century. In 1986 the TTC was also proud to celebrate 125 years of continuous streetcar service in Tom R. Jakobek Toronto, a tradition assured of enduring into a third century as we await the delivery of 52 new articulated streetcars in 1987 and 1988. The new generation of vehicles will replace J ulian Porter the TTC's venerable "Red Rocket" PCC Chairman 2 LETTER FROM TTC MANAGEMENT am pleased to report that in 1986 the TTC set yet another ridership record , carrying 441,012 ,000 passengers. This increase of 8.9 million riders over the previous year exceeded our forecast by 4 million. With a January fare change, budgeted to increase the average fare by 6.8 per cent, the TTC was again able to exceed its target of obtaining 68 per cent of operating expenses from revenues. With revenues meeting 69.5 per cent of operating costs, the TTC was able to reduce by $6.6 million the budgeted level of financial support needed from Metropolitan Toronto and Ontario taxpayers. This level of funding enabled the TTC to provide 189.6 million kilometres (117.8 million miles) of service during 1986, a 3.7-million­ kilometre (2.3-million-mile) increase. Much of the increased patronage throughout 1986 can be attributed to a robust economy in Metro' Toronto and recognition of the TTC's good value and service to our riders for the cost of their fares. This buoyant ridership is creating a con­ cern that the system is reaching the limits of its Financial support from the Metropolitan OFFICERS AND SENIOR OFFICIALS capacity to move people efficiently. To meet Toronto government and the Province of (left to right) steadily increasing ridership and vehicle Ontario continues to be an important element Standing replacement requirements, the TTC entered in the successful operation of the system. Over into two contracts in 1983 and 1984 with the Norman E. Balfour, DC the years the TTC has been fortunate, as well, General Counsel Urban Transportation Development Corpora­ in enjoying political support in recognition of Arnold S. Dube tion (UTDC) to purchase 52 articulated street­ the benefits to the community of a safe and General Manager, Administration cars and 126 air-conditioned subway vehicles efficient transit system. Alfred H. Savage at a total cost of approximately $270 million, After six challenging and rewarding years Chief General Manager but delivery of these vehicles has been delayed William L. Verrier this annual report marks my last year as chief President and Chief Executive Officer by almost two years. Our riders have been general manager of the TTC. I would like to Gray Coach Lines, Limited patient with ageing vehicles, but their pa­ thank the members of the Commission and Donald J. Morton tience is being taxed as breakdowns increase, Metro Council for their support during my General Manager, causing delays and necessitating more fre­ time here, and I would like to express special Engineering and Construction quent repairs. Lloyd G. Berney thanks to the 10,000 men and women of the General Manager, Operations Total revenues rose by 11 per cent to $334.8 TTC, who demonstrate the spirit of excellence million in 1986, from $301.6 million in 1985. at their jobs every day. Seated With the addition of the operating subsidy of Gordon M. Break $126.1 million, the TTC's total revenue and General Manager, Human Resources operating subsidy amounted to $461.0 million, Dr. Juri Pill an increase of $34.0 million over the previous General Manager, Planning year. Capital spending for 1986 totalled $168.3 David C. Phillips General Secretary million, down by 11 per cent from $188 .5 Alfred H. Savage J. Herb Jobb million in 1985. Chief General Manager General Manager, Finance 3 A COMMITMENT TO EXCELLENCE HIGHLIGHTS OF THE YEAR xcellence is a tradi­ security message to the public at large." The tion at the Toronto Transit Commission. For TTC's ongoing Public Education Programme decades the TTC has been recognized by its was nominated for this award by the In 1986 the ne became the first Canadian transit authority to peers as one of the finest and safest public Metropolitan Toronto Police. receive the APTA Outstanding transit systems in North America. In 1986 the In 1986, 3,303 operators, 79 per cent of the Achievement Award. the industry's American Public Transit Association (APTA) TTC's drivers and operators, received safe highest honour for excellence in all recognized the TTC with its highest honour, driving certificates from the Commission. At aspects of public transportation. the Public Transportation System Outstand­ the TTC's 23rd Annual Safe Drivers Lun­ The ne won the 1986 APTA Silver ing Achievement Award. As the first Cana­ cheons, three operators were honoured for 30 Award for the best traffic safety dian transit authority to receive this presti­ years or more of accident-free driving and the record in North America for the gious award, the TTC was cited for sound 20-year group numbered 145 . The 10-year safe 17th time in the past 20 years. management and operating practices, far­ driving plateau was reached by 1,140 drivers, sighted planning and a tradition of continuing and an additional 2,165 operators were pre­ ne drivers achieved the lowest accident rate in ne history with innovation. sented with special certificates marking one to only 2.98 incidents per 160 ,000 km nine years of safe driving. 1100.000 mi.) of operation in 1986. EXCELLENCE MEANS SAFETY The TTC is also one of the safest places to Serving riders successfully means serving work in the province of Ontario. In 1986, In 1986. ne buses. streetcars and them safely. In 1986, TTC operators recorded lost-time injuries decreased by 14 per cent over trolley coaches were invol ve d in their lowest accident rate in the TTC's history only one accident for every 49,2 70 the previous year, a level 42 per cent lower km 130,794 mi.) of operation.