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Sustainability and CSR Report 2014 1 Sustainability and CSR Report 2014 Sustainability and CSR Report 2014 1 Sustainability and CSR Report 2014 “Our employees are helping companies around the world to develop products that are used safely by millions of people every day.” WOLFHART HAUSER Chief Executive Officer At the heart of our corporate mission show a reduction in our CO2e emissions per employee over the previous year. The Group’s improved disclosure score and values lies our commitment to our in the Carbon Disclosure Project is a further validation of customers, people, communities, our improved data collection, details of which are on pages environment and investors. 5 and 6. I would like to take this opportunity to thank all our employees We help our clients to ensure the quality and safety of their for their continued hard work in helping Intertek achieve this products, assets and processes; to protect their brands and great progress towards our sustainability targets. enable their success in the global marketplace. Our employees are helping companies around the world to develop products that are used safely by millions of people every day and in all our communications with employees, we emphasise the value of the work they are doing for business, people and the planet as a whole. Our people have a wide range of skills but share common WOLFHART HAUSER values of integrity, honesty and respect for others. This is Chief Executive Officer demonstrated by the many charitable and community activities our colleagues engage in – just a few examples of which are highlighted in this report. We now employ more than 38,000 people around the world – an increase of 4% over the previous year. We take the safety For more detail of our employees and all those affected by our operations very 2 Our business seriously and are constantly improving the way we monitor our How we are making a positive contribution to health and safety performance and the management of H&S the planet through our work for clients. globally at Intertek. While I am pleased to report a reduction in lost time injuries compared with 2013, we remain focused 3 Our people on educating our people in this area, with a view to achieving Our commitment to the welfare and development our goal of zero lost time injuries. of our people. Throughout this report, you can read how our services are 5 Our environment helping customers to manage their operations and produce Taking responsibility for our impact on the environment. products and services in a sustainable and ethical manner. In 6 Our communities our own operations, we continue to improve our processes for Giving back to the communities touched by our business. collecting and monitoring our emissions data which for 2014, SUSTAINABILITY AND CSR REPORT 2014 2 Our business IMPROVING NUTRITION FOR PEOPLE WORLDWIDE The Global Alliance for Improved Nutrition (‘GAIN’) was Intertek helps many of the world’s largest multinational launched in 2002 to focus on finding and delivering solutions corporations and best-known brands to improve the social, for the complex problem of malnutrition. Through food ethical and environmental impact of their products, services fortification and other strategies, GAIN delivers affordable and supply chains. nutritious foods to 811 million people in more than 40 countries In March 2014, Intertek held the 14th Ethical Sourcing Forum and aims to reach 1 billion people by 2015. The GAIN Premix for leading organisations to address emerging supply chain Facility (‘GPF’), founded in 2009, helps food fortification SUSTAINABILITY AND CSR REPORT 2014 REPORT CSR AND SUSTAINABILITY trends and challenges. The ES Forum, themed ‘20 Years of CSR projects to access a more cost-effective way of procuring high Transparency: Then and Now’, focused on how social media is quality vitamin and mineral premix. transforming the face of corporate social responsibility as Intertek has been a key partner with GAIN since the launch citizens worldwide have unprecedented access to information of GPF, auditing potential blenders and suppliers and checking on the behaviour of corporations. that they meet minimum standards. To ensure the premix SUPPORTING COMMUNITIES THROUGH OUR WORK contains the correct level of micronutrients to be of benefit In Hong Kong, Intertek has been sponsoring the leading fashion to people’s health and to maintain quality throughout the brand Kate Spade & Company, on a programme that supports supply chain, Intertek also assists with analytical services and a group of more than 150 artisans in Masoro, Rwanda, whose checks samples from every order a customer places with the skills have become the foundation of a new business that is GPF. Globally, premix sourced by the GPF in partnership with reshaping the community’s quality of life. Intertek’s Centre Intertek has helped to improve the health of 150 million people of New Technology is providing its expert testing services over the past year. to support this programme, on a pro bono basis, to help HELPING BUSINESSES TO REDUCE THEIR FOOTPRINT these artisans build a trusted, successful brand. Intertek works with a number of organisations to analyse the In 2014 Intertek was awarded a contract with the Portland environmental impact of their products and services. In 2014, Development Commission (‘PDC’), in Oregon, USA, to perform we completed a project for a German chemical company which testing and certification for clean technology products. The supplies glycerin (an ingredient used in many personal care PDC and the City of Portland were awarded federal funding products) in bulk containers. These containers are usually to assist in the integration of clean technology as part of an thrown away after one use but the company introduced initiative to accelerate innovation and production, and thereby a return and refill system. Intertek’s analysis revealed that this stimulate job growth in the region. Intertek will be the sole reduces their packaging by 86% and achieves a 68% reduction testing provider for local manufacturers of products relating in their carbon footprint. This independent verification of the to clean technologies such as batteries, electric vehicles, benefits encouraged the company’s customers and others lighting, green buildings, energy efficiency and solar power. in its supply chain to accept this innovation. PROTECTING CITIZENS AGAINST COUNTERFEIT GOODS We are currently working with a leading manufacturer Intertek is a member of The Certification Industry Against of PET plastic (polyethylene terephthalate) to analyse the Counterfeiting (‘CIAC’), an international network of certification carbon footprint of its new production plant in Belgium. organisations committed to stopping the worldwide Intertek measures the electricity and gas the new factory takes proliferation of products bearing counterfeit certification marks to produce one tonne of PET, the quantities of raw materials that may endanger public health and safety. As part of CIAC, required and the emissions and wastes that result. This is then Intertek actively participates in Operation Overshock, a strategic compared to existing data from the top PET producers in and coordinated effort between INTERPOL and its certification Europe, enabling us to verify that the new factory achieves a industry partners, to detect and dismantle transnational and lower carbon footprint per tonne of PET than existing factories, organised counterfeiting networks. due to its new design efficiencies. Since 2011, Intertek has progressively gained international STEWARDSHIP AND GOVERNANCE recognition in the field of anti-counterfeit medicines through Intertek’s Board of Directors oversees and is responsible its activities in Switzerland, the Philippines, Mozambique and for the Group’s strategy, performance and risk management. the UAE. The Intertek lab in Basel, Switzerland was instrumental The Board acknowledges the importance of diversity in in bringing a resolution to the fake medicine crisis in 2012 at the boardroom as a driver of good governance. As at the Punjab Institute of Cardiology hospital in the Lahore region, 31 December 2014, the Board’s composition was 20% which claimed the lives of over 120 heart patients who had female and 80% male and for the senior leadership group been treated with counterfeit antihypertensive medicines. (121 people), 23% female and 77% male. To read more about Intertek worked closely with the government of Punjab our Board diversity see page 57 of the full Annual Report. to rapidly identify and withdraw the suspect drugs among Sustainability and CSR are integrated into Intertek through commonly used products such as Isotab (isosorbide nitrate), policy deployment. Our operations and support functions Lipitor (atorvastatin calcium), Cardiovastin (simvastatin), are responsible for identifying and evaluating risks applicable Alfagril (clopidogrel), Concort (amlodipine) or Soloprin (aspirin). to their areas of the business and the design and operation This work, and our subsequent activity in the field of of suitable internal controls (see ‘Principal Risks’ on pages anti-counterfeit medicines led to the Intertek lab in Basel, 11 to 17 of the full Annual Report). The Board has overall Switzerland being added, in October 2014, to the World Health accountability for Intertek’s sustainability and CSR, with Group- Organisation list of Prequalified Quality Control Laboratories wide strategy and implementation being the responsibility of considered acceptable for use by United Nations agencies. the Group Vice President, Human Resources. 3 Sustainability
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