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ANNUAL MANAGEMENT REPORT Board of Commissioners

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ANNUAL MANAGEMENT REPORT Board of Commissioners 204.1.19 to 3.31.2020 ANNUAL MANAGEMENT REPORT Board of Commissioners James A. Cloar Bemetra Salter Liggins Billi Johnson-Griffin Chair Vice Chair Resident Commissioner Ben Dachepalli Lorena Hardwick Parker A. Homans Commissioner Commissioner Commissioner OUR GOALS 2019 2020 2021 2022 2023 1 Expand Affordable Housing Opportunities by 1,000 units 30% 2 Expand the Economic Stability of the Agency 35% 3 Preserve and Enhance Existing Portfolio 59% Increase Utilization of Bord Members 44% 4 to Achieve Strategic Initiatives Promote and Intensify Self-Sufficiency and Economic 5 51% Opportunities with a Greater Array of Measurable Outcomes 24% 6 Improve Community Relations and Public Awareness Invest in THA Workforce to Ensure Agency is Able to Recruit, 41 % 7 Develop and Retain Qualified Staff at All Levels 8 Deploy Technology to Improve Operational Efficiency 62% and Quality of Service 31% 9 Expand Youth Enrichment Programs Authority-Wide 10 Strengthen Quality of Life Programs to Our Seniors 40% 11 Improve Preparedness forThreats 40% 12 Promote a Culture of Excellence and Innovation 23% 13 Promote Energy Saving and Sustainability 46% Overall Average 41% 0% 20% 40% 60% 80% 100% A Word from the President agency name recognition and subsequent From time to time, I mull over different appointment of these staff members to thoughts regarding my message and decided community Boards and Councils: thereby to address matters that sometimes we as these opportunities provide a seat at the President/CEO’s overlook, such as: table when important decisions are made CREATING A STRONG that affect the agency, as a whole. Currently, ORGANIZATIONAL the executive staff of the Housing Authority CULTURE of the City of Tampa is represented with their An organization’s culture consists of the participation in the following community Jerome D. Ryans values, beliefs, attitudes, and behaviors that boards and committees: Kiwanis Club of President/CEO employees share and use daily in their work; Tampa Bay, Rotary Club, CDC of Tampa, The creating this strong culture represents an West Tampa Chamber, Tampa Downtown opportunity for community engagement at Partnership, West Tampa Community many levels. The culture determines how Development Corporation, Florida Public employees describe where they work, Housing Self-Insurance Fund, Habitat wisdom, and implement their directives and how they understand the business and For Humanity, Florida Housing Coalition, seek to meet with them at least once per how they see themselves as part of the Society of Human Resources Management, month, other than at a board meeting. More organization. Culture is also the driver of Continuum of Care Board of Commerce, importantly, we utilize them as speakers decisions, actions and ultimately the overall American Association of University Women, during our programs or as Mistress and performance of the organization. It is due Public Relations Society of America, Tampa Master of Ceremonies at our agency events. to this strong culture here at the Housing Bay Fair Housing Consortium, Tampa Authority of the City of Tampa that has General Hospital Board, Hope Affordable THE ART OF INCLUSION caused us to be the recipient of more than Housing Trust Fund, ULI Tampa Bay, Public You will be surprised regarding how much 100 National Association of Housing and Policy Advisory Committee, Metropolitan you can get done when you begin to utilize Redevelopment Officials (NAHRO) Awards Ministries, SERC Public Relation Committee, your residents and resident council leaders of Merit and Awards of Excellence, over the Association of Records Management to assist you in achieving agency goals. The years. The Florida Association of Housing and Administration (ARMA), Florida good part about this is, that they know their and Redevelopment Officials (FAHRO) also Local Government Information Systems community and its residents better than you selected us twice, in as many years, as the Association, Southeast Affordable Housing do and are often waiting for an opportunity Outstanding Housing Authority, in the State Management Association (SAHMA), among to be involved. We are a business family; we of Florida. many others. care about our residents and their families and are always seeking ways to assist them THE ART OF COMMUNITY INTERACTION AND with self-sufficiency opportunities. INVOLVEMENT ENGAGEMENT WITH OUR We have had too many One thing that I am most proud of is the BOARD MEMBERS community involvement of our staff; this More than anything else, it is imperative victories to allow defeat important piece provides an opportunity that board members be kept apprised of the to have the last word! for interaction with different and important most important issues at the agency. We (Williams Brothers) factions of the community, thereby providing seek their thoughts and ideas, utilize their CONTENTS ANNUAL MANAGEMENT REPORT ANNUAL2020 MANAGEMENT REPORT 5301 West Cypress Street • Tampa, FL 33607 Agency Goals ....................................................................Inside Cover P.O. Box 4766 • Tampa, Florida 33677 Agency Mission .....................................................................................5 (813) 341-9101 Asset Management ...............................................................................6 www.thafl.com Assisted Housing ...................................................................................8 Follow us on Community Affairs ............................................................................. 12 Contracting & Procurement ............................................................. 14 Social Media Facilities Management .......................................................................16 @Tampa Housing Authority Finance & Accounting ........................................................................18 Human Resources .............................................................................. 20 Information Technology ....................................................................28 North Tampa Housing Development Corporation ...................... 30 Program and Property Services ........................................................32 Public Safety ....................................................................................... 40 Real Estate Development ..................................................................44 Properties Map ................................................................................... 50 Our Mission Cultivating Affordable Housing While Empowering People and Communities OUR LEADERSHIP Jerome D. Ryans Leroy Moore Susi Begazo-McGourty President/CEO Senior Vice President/COO Senior Vice President/CFO Rental Assistant Demonstration Program Conversion The Tampa Housing Authority has completed the conversion of 2,205 housing units to date, from public housing ACC operating subsidy to long term project based rental assistance through HUD’s Rental Department of Assistance Demonstration (RAD) program. The key benefits for converting to RAD are to preserve existing affordable housing stock with a predictable HUD rental subsidy income, increased access ASSET to private capital for renovations or redevelopment, streamlined administration of HUD programs and improved housing options for all THA residents. The RAD approach is directly tied to the goals MANAGEMENT of the Tampa Housing Authority’s Strategic Plan and promotes organizational sustainability due in part to more stable financing. To further increase efficiencies, the housing authority has adopted an online recertification and rent payment system called Rent Café. Rent Café gives tenants the ability of recertifying their eligibility online, making a rental payment, and placing work orders all online. THA anticipates converting its remaining public housing stock to RAD project based rental assistance by the end of 2022. FYE March 31, 2021 Summary of Residential Rental Assets: 22 13 1 mixed-financed, apartment assisted living mixed income communities facility Lorenzo Bryant Luis Blondin communities Director Senior Asset Manager with 2,205 with with project-based 2,553 76 section 8 units beds units The Asset Management Department has direct responsibility for the overall administration of the entire Tampa Housing Authority’s housing portfolio. The mission of the Asset Management Department is to deliver outstanding customer service while providing the best resident experience possible with established quality control initiatives, tracking the resident experience, encouraging resident participation and ensuring that all site operations are consistent. 6 CARES Act Funding The Coronavirus Aid, Relief and Economic Security Act also known as the CARES ACT was passed and implemented to address the economic fallout of the COVID-19 pandemic in the United States affordable housing stock. The Department of Housing and Urban Development (HUD) administered funding to Housing Authorities to distribute needed assistance to qualified properties. Six of our communities, which includes the related entities, received such funding. Belmont Heights Estates Phase I, II and III, Gardens at South Bay, Oaks at Riverview, Cedar Pointe Phase I and II and Tempo at Encore are all set to receive funds totaling the sum of $342,339.00. These funds are allocated solely to the 662 ACC units amongst these properties to be utilized in preventing, preparing for and responding to coronavirus related expenses incurred by each of the qualified sites. This supplemental funding equates to about
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