Homeless Shelters for Women
Shelter Region Phone Number Cornerstone O awa 613-237-4669
Shepherds of Good Hope- Hope O awa 613-789-4179 Outreach Minwaashin Lodge O awa 613-789-1141 (Indigenous Women and children) Groupe Entre-Femmes De L’Ts Ga neau 819-776-3694 The Grind Pembroke (613) 732-9423 A er business hours call: (613) 401-4890 Sun-Sat, 4PM-10PM (only)
*Info that has been highlighted should be removed from document before providing to pa ents Homeless Shelters for Men
Shelter Region Phone Number The O awa Mission O awa 613-234-1144 The Salva on Army Booth Centre O awa 613-241-1573 front desk: 226 Shepherd’s of Good Hope O awa 613-241-6494 The Grind Pembroke (613) 732-9423 A er business hours call: (613) 401-4890 Sun-Sat, 4PM-10PM (only)
Homeless Shelters for Youth
Shelter Region Phone Number Carling Family Shelter Nepean 613-820-9909
Youth Services Bureau –Young O awa 613-907-8975 Men’s Shelter (ages 16-21) Youth Service Bureau –Young O awa 613-789-8220 Women’s Shelter (ages 16-21) Avenue Des Jeunes Ga neau 819-778-0634 St. Mary’s Home (young O awa 613-749-2491 x1 pregnant women/teens)
Brooke Willis, MSW RSW February 2021 Y Family Shelter (Offered Downtown O awa Must be assessed by City of through YMCA) O awa crisis worker: 613-560-6000
Shelters for Abused Women and Children
Shelter Region Phone Number Harmony House O awa 613-233-3386 Oshki Kizis/Minwaashin Lodge O awa 613-741-5590 (for Indigenous Women) Sakeenah Homes (Islamic based) O awa, Toronto, 1-888-671-3446 Ext 3 Brampton, London Nelson House Nepean 613-225-3129 Maison D’Ami e Gloucester 613-747-0020 Chrysalis House Kanata 613-591-5901 Interval House of O awa Mano ck Area 613-234-5181 Lanark County Interval House Carleton Place 1-800-267-7946 Naomi’s Family Resource Centre Winchester 613-774-2838 Maison Baldwin House Cornwall 613-938-2958 L’Autre Chez-Soi Aylmer 819-685-0006 Maison Unies-Vers-Femmes Ga neau 819-568-4710 Maison Libere-Elles Chelsea 819-827-4044 Maison d-Hebergement Pour Elles Des Buckingham 819-986-8289 Deux Vallees
City of O awa-Emergency Assistance O awa 613-560-6000 (Shelter Coordina on for families fleeing abuse)
Please note women in domes cally violent situa ons seeking counseling and case management supports do not need to be residents within shelters to receive support services from shelters. h ps://www.sheltersafe.ca/
Distress and Crisis Lines
Agency Informa on Phone Number Brooke Willis, MSW RSW February 2021 Distress Centre of Confiden al Listening services available 24/7 613-238-3311 O awa Region Database of resources to connect callers with Kids Help Phone For youth, also offers a text line for crisis or distress 1-800-668-6868 Sexual Assault Support 24/7 confiden al support for women of all 613-234-2266 Centre of O awa backgrounds Assaulted Women’s Awhl.org 1-866-863-0511 Help Line Text based: 1-866-863-7868 Bell, Rogers, Fido, Telus: #SAFE #7233) O awa Rape Crisis Available 24/7 to provide emo onal support. 613-562-2333 Centre Line Mental Health Crisis Crisisline.ca 613-722-6914 Line Available 24/7 for individuals 16+ within the 1-866-996-0991 O awa, Presco and Russell, Renfrew, Stormont, Dundas, Glengarry and Akwesasne regions Spectrum Crisis Line For LGBTQ+ Youth 613-260-2360 Available 24/7 1-877-377-7775 Youth Services Bureau For youth up to 18yo 613-260-2360 Crisis Line 1-877-377-7775 Tel-Aide Outaouais Francophone crisis line for all ages 613-741-6433 (O awa) 819-775-3223 (Ga neau) 1-800-567-9699 (Rural Ga neau, toll- free) Veteran’s Affairs Canada Provides over the phone psychological support 1-800-268-7708 Assistance Service 24/7. Designed for Veterans, former RCMP TTY: 1-800-567-5803 members and their families/caregivers. Callers do not need to be a client of VAC to receive services. First Na ons and Inuit Provides culturally competent counselling services, 1 855 242-3310 Hope for Wellness Help dedicated resources, crisis interven on 24/7 h ps://www.hopefor Line through both phone and online chat. wellness.ca/ Talk4Healing A culturally grounded, fully confiden al helpline for 1-855-554-HEAL Indigenous women available in 14 languages all (4325) across Ontario. Available 24/7 through phone or h ps://www.talk4 chat. healing .com/live- chat/ S.O.S. Femmes Francophone crisis line for women over the age of 1-800-387-8603 13 facing domes c violence. Provides 24/7 support and resource counselling. Fem’Aide 24/7 provincial telephone helpline for Francophone 1-800-336-2433 women dealing with domes c violence or sexual assault. Can support, provide informa on, and refer to services. Brooke Willis, MSW RSW February 2021 Good2Talk Good2Talk is a free, confiden al service for post- 1-866-925-5454 or secondary students in Ontario, available 24/7. text GOOD2TALKON Students in Ontario can receive professional to 686868 counselling and informa on and referrals for mental health, addic ons and well-being through either talk or text. Seniors Safety Line Provides 24/7 contact and referral informa on for 1-866-299-1011 local agencies across the province that can assist in cases of elder abuse. Trained counsellors also provide safety planning and suppor ve counseling for older adults who are being abused or at-risk of abuse.
Counselling Services
Agency Services Contact Info Men and Healing Individual psychotherapy which is male centered, trauma 613-482-9363 informed and has emo onal integrity. Scope includes www.menandhealin anger management, childhood abuse recovery, emo onal g.ca intelligence building, gender and sexuality support, substance abuse recovery and more. O awa Centre for OCATT support families whose children have experienced 613-435-2355 A achment and trauma, as well as first responder and military families. 160 Terence Trauma Therapy They provide services in individual, couple and family Ma hews, therapy. There is a waitlist. Kanata o awaca .com Serenity Renewal Provides sliding scale support to individuals and families (613) 523-5143 for Families affected by addic on and related issues. Offers 202 – 2255 St. counselling and educa onal programs to clients young Laurent Blvd and old, improving the emo onal well-being of thousands info@serenityrene of area families. Some programming includes iden ty/ wal.ca family of origin work, anger and resentment, codependency, boundaries, and self-care/distress tolerance skills. Counselling Acts as a one stop access point for people to connect with www.counselling Connect and navigate local counselling services. Clients connected connect.org through this service will be connected with a brief- solu ons focused single session which will serve to direct them to appropriate resources or explore needs for longer term counselling. This session has no waitlist and clients can be seen as soon as same day or next day.
Brooke Willis, MSW RSW February 2021 Centre for Provides long term therapy models specifically targeted to Intake line: (613) Treatment treat issues pertaining to trauma (whether clients would 233-4929 of Sexual Abuse and like to iden fy that or not). They offer group and 265 Carling Ave Childhood Trauma individual services, as well as professional training events. (CTSACT) These services are at cost however sliding scale is available ranging from ~20 dollars to 140, with poten al to submit claims to private insurers. There is a waitlist. Increasing Access to Offered through the Royal to provide adults 18+ free, For intake Structured short-term, face-to-face Cogni ve Behavioural Therapy ques ons: Psychotherapy (CBT) for adults experiencing depression, anxiety 1 (877) 527-8207. (IASP) disorders, obsessive-compulsive disorder, and/or post- trauma c stress disorder (PTSD). Must be referred by a physician or nurse prac oner to receive services, forms can be found at: h ps://www.theroyal.ca/sites/default/ files/2019-08/ IASP_Champlain_Region_Referral_Form_EN.pdf
The Counselling Offered by Jewish Family Centre a full range of counselling Intake Counsellor Group and support services for children, individuals, couples and (613) 722-2225 ext. families. Some areas of interest include trauma and family 352 violence, adop on, sexuality, separa on/divorce, and acquired injury/disability. They also provide group counselling focused on specific issues, such as anger management or grief. Walk-in Counselling Offers counselling services in English, French, Arabic, 613-755-2277 Clinic Spanish, Somali, Cantonese and Mandarin at a variety of different loca ons. Clinic hours are available at different loca ons throughout the week, including evenings and weekends. No referral is required. You will be assisted, with no appointment, on a first-come, first-serve basis during our Walk-In Counselling Clinic hours. The Walk-In Counselling Clinic is open to Ontario residents within the greater Champlain region. Saint Paul Welcomes a diverse clientele for individual, couple or 613-782-3022 University’s family therapy. Offers sliding scale counselling and counselling Counselling and psychotherapy in English and French. Services are @ustpaul.ca Psychotherapy provided by counselling interns at the MA and PhD level in Centre Counselling and Spirituality at Saint Paul University. Clients may need to be videotaped for learning purposes. The counselling interns are supervised by professionals who are cer fied and accredited by a recognized professional associa on. The O awa Private prac ce clinic composed of therapists with (613) 820-9931 Ins tute of exper se in Cogni ve Behavioural Therapy (CBT). Offers a 411 Roosevelt Ave. Cogni ve variety of assessment and treatment including intensive Suite 200 Behavioural assessment and diagnosis, adult ADHD assessments, Therapy individual and group therapy, home/community based treatment, intensive day treatment for OCD and anxiety, Virtual Reality, and a DBT program. Op ons can be provided on a sliding scale. Brooke Willis, MSW RSW February 2021 O awa South We provide evidence-based, professional counselling 613-614-4236 Resiliency Clinic services that include: Cogni ve Behavioural Therapy 2200 Prince of (CBT), Dialec cal Behaviour Therapy (DBT), Acceptance Wales Drive #100 and Commitment Therapy (ACT), posi ve psychology and mindfulness approaches. There is free and convenient parking behind the building, both in the parking lot and on O’Donnell Court. The O awa Anxiety The O awa Anxiety and Trauma Clinic is a private prac ce, Traumaclinic.ca and Trauma Clinic fee for service clinic that specializes in the provision of 613-737-1194 mental health services related to psychological trauma. We are a mul -disciplinary group of licensed mental health professionals, including psychologists, psychiatrists, social workers, and psychotherapists who all have a special interest in helping people who have been through trauma c experiences. All of our clinicians offer services in English; some of our staff are bilingual and offer services in French as well. Centre for Highly trained mental health clinicians who provide a 613-686-6645 Interpersonal wide-range of treatment and assessment services to o awa.admin Rela onships clients of all ages and backgrounds. Accessibility of @cfir.ca services is promoted by clinicians through their offering of reduced cost services, secure video psychotherapy, and corporate/professional/execu ve coaching service. Clinicians at CFIR provide scien fic, evidence-based treatment approaches, including Cogni ve-Behavioural, Emo on-Focused, Psychodynamic, EMDR, Systemic and Narra ve Therapy. Affordable Therapy A directory of therapists offering affordable counselling h ps:// Network across Canada. affordabletherapyn etwork.com/ Psychology Today Website that provides ar cles, connec on to profiles of h ps:// local therapists, and much more. www.psychologytod ay.com/ca
*Counselling Services are also available at most CHCs and Family Centres, listed within services in below tables
Resource and Community Health Centres
Agency Services Contact Info Southeast O awa CHC Offers primary care, walk-in clinics, chronic disease 613-737-5115 self-management program, community kitchen and 1355 Bank St food programs, early years and paren ng programs, counselling services, nutri on supports, respite programs, youth drop in, tax clinics and supports for winter necessi es/snow removal.
Brooke Willis, MSW RSW February 2021 Centretown CHC Offers programming and services in LGBTQ+ and 613-233-4443 Trans health, early years and family, obstetrics and 420 Cooper St pregnancy, diabetes, medical services and primary care, healthy ea ng, crisis support, seniors programs, community engagement, dental screenings, homeless/transi onal housing, mental health and addic ons, and newcomer supports. Nepean Rideau Osgoode Supports in Arabic, food support, baby cupboard, 613-596-5626 Community Centre counselling, intake and systems naviga on, income 1547 Merivale Rd tax, seniors’ programs, credit Canada debt solu ons, legal aid drop ins, housing supports, elder abuse response, and diabetes supports. Sandy Hill CHC Offers primary care, walk-in clinics, foot care services, 613-789-1500 counseling, social service walk-in clinic, die cian, 221 Nelson St youth health clinic, ID clinic, safe injec on, methadone/suboxone clinics and addic ons services, intensive case management, and a rolling grocery service. Eastern O awa Resource Offers crisis interven on, food cupboard, income tax 613-741-6025 Centre clinics, child and youth programs, violence against 2339 Ogilvie Rd women, child witnesses counsellor, adult day programs, meals on wheels, transporta on supports. Western O awa WOCRC provides health and social services to 613-591-3686 Community Resource communi es in far west O awa. Offers counselling 2 Macneil Court Centre and group programming for people across the life span including parents, children, people experiencing abuse, seniors, and people with physical disabili es. Carlington CHC Offers a er school programs and youth drop in, 613-722-4000 family, pregnancy and paren ng programs, addic on 900 Merivale Rd services, Low-Income Energy Assistance program, language interpreta on, food boxes, dental screening and foot care, medical services, counselling, seniors supports, ACTT, chronic disease preven on/7gmt.. programs, Contact O awa for access to voicemail, and crisis supports. Orleans-Cumberland Assists with accessing used goods/ food bank, 613-830-4357 Resource Centre paren ng/early years programming, employment 240 Centrum Blvd services, family health team, housing resources, military family supports, and second language programs. Rideau Rockcliffe Offers an -poverty supports, emergency baby 613-745-0073 Resource Centre cupboard and food supports, French community 225 Donald St supports, paren ng resources, housing help, crisis interven on, youth supports, home supports/ housing resources, family health team and family resources, and counselling.
Brooke Willis, MSW RSW February 2021 Pinecrest-Queensway Offers employment supports/resources, housing 613-820-4922 CHC supports, student supports for OSAP and scholarship 1365 Richmond Rd applica on, youth programs, early learning and paren ng supports, mul cultural supports, senior programs, food bank, clean needle exchange, abuse supports, health and counselling services as well as various community engagements. Somerset West CHC SWCHC offers services in Primary Care, Health 613-238-8210 Promo on, Families and Children, Mental Health and 55 Eccles St Addic ons as well as Chronic Disease Management. They offer wide range of programming for newcomers and Asian popula ons, families, seniors, and people experiencing poverty. They also have a wide array of respiratory health services. Vanier Community Offers employment supports, early years/pregnancy 613-744-2892 Service Centre supports, food bank, crime preven on, francophone 290 Dupuis St legal clinic, community programs, counselling, se lement program, francophone programs, and support for the elderly.
h ps://www.caredove.com/ocsa h p://www.coali ono awa.ca/en/find-your-chrc.aspx Family Services
Agency Services Contact Info Family Services Offers counselling programs, supervised access, paren ng 613-725-3601 O awa programs, post-partum supports, counselling and groups 312 Parkdale Ave for women who have experienced domes c violence, dispute resolu on, art programs, and programs for LGBTQ+ people as well as educa on around gender iden ty and sexual orienta on. Jewish Family Offers non-sectarian services including a full range of 613-722-2225 Services counselling programs, homeless outreach programs, 300-2255 Carling Jewish support programs, newcomer support programs info@jfso awa.co and se lement counselling, Jewish focused support m programs for seniors. Caldwell Family Offers various programs and resources to people within 613-728-1800 Centre the Carlington-Nepean catchment area including food 20-1100 Medford bank, clothing and baby supply depot, toy library, St newcomer supports, summer camps and a er school info@caldwellcentr programs, computer access, cooking workshops, and a e.ca drop in centre
Brooke Willis, MSW RSW February 2021 Fetal Alcohol The bilingual Fetal Alcohol Resource Program aims to 613-761-9522 Resource Program support the large numbers of people affected by this TTY: 613-725-6175 permanent physical disability. Through educa on and Toll Free: community leadership development the program draws 1-866-222-2138 together resources, skills and knowledge that exists in O awa and provides clinical support and community naviga on for individuals with FASD and their families. EarlyON Child and Provides a place for children aged 0-6, their parents and 613-737-6369 Family Centre – caregivers to take part in programs and ac vi es together. 2330 Don Reid O awa South Parents and caregivers can also get informa on about earlyono awasout services available to them in the community, learn about h@ their children’s development and get answers to their afchildrensservices. ques ons. Has drop in play groups and a resource library ca Planned Provides a range of services and informa on for people in 613-226-3234 Parenthood the O awa area to make healthy decisions about their 222 Somerset St health, bodies and rela onships. Educa on, counselling, informa on, and referral services are provided in a safe environment for people to be assisted with pregnancy, abor on, and sexual health supports for people or parents as they support their kids. Ontario Associa on We accredit and support mediators in Ontario to promote 1-844-989-3026 for Family family media on as the first choice for families in conflict. h ps:// Media on Website has a search engine to find a mediator for www.oafm.on.ca/ families in high conflict seeking to resolve without legal interven on. Examples include divorce and separa on, marriage and cohabita on, elder and intergenera onal caregiving, and family businesses.
Family Violence Services
Agency Services Contact Info Sexual Assault Provides support services by womyn, to womyn who Support: 613-234-2266 Support Centre of have experienced sexual violence. They strive to Office: 613-725-2160 O awa increase public awareness and offer training on the info@sasco awa issues and effects of violence against womyn. Provides .com informal individual counseling, accompaniment and advocacy services, support groups, and public educa on. O awa Coali on to Community organiza on that offers services in 613-237-1000 End Violence preven on of VAW, public educa on and movement Against Women building, and giving resources and voice to people who work with survivors and people who have experienced violence. They do not offer counselling, legal support or assistance with claims or disputes.
Brooke Willis, MSW RSW February 2021 H.E.A.L.T.H Clinic Provides trauma informed healthcare for people who 873-354-5450 are at risk of, have or are currently experiencing human trafficking sexual assault/abuse, or who find healthclinic613@ mainstream healthcare as trauma c or inaccessible. gmail.com They can provide primary care and sexual health services for people older than 13, regardless of gender, ability, insurance or residency status. There is no iden fica on or health insurance required, but referrals must be within the mandate described above. CAS/VAW Referrals to the program are ini ated by the child 613-591-3686 Integrated Services protec on worker. The VAW services are voluntary. Program The VAW case managers will work with mothers in their homes, in the community and/or by phone, (offered through providing prac cal assistance and emo onal support. Western O awa Can also connect women to related programs for Resource Centre) counselling, transi onal/housing support programs, peer support program, and child witness programs. Counselling and A non-profit that offers a range of services across 613-233-8478 Family Service eastern O awa to help people in both official 310 Olmstead St, Vanier O awa (CFS) languages, with interpreta on services offered for other languages. Provides counselling services for women, men, children and groups as well as a range of programs for child/youth witnesses to crime or domes c violence, capacity/resilience building programs, programs for people with a history of enac ng abuse/neglect, advocacy and community outreach for marginalized people, VAW and transi onal support programs for women experiencing abuse, support for men who have experienced sexual abuse, and partner outreach. Sexual Assault and Offered through The O awa Hospital that has an 613-798-5555 x 13770 Partner Abuse Care interdisciplinary team available 24/7 to provide Program (SAPACP) trauma sensi ve medical care to any person 16 years of age and older who has experienced sexual or in mate partner violence in the greater O awa region. Outpa ent services are accessible by self- referral, referral by health professional and/or our (Located at the Civic community partners. Campus) O awa Rape Crisis Offers emo onal support crisis line, counselling Office line: Centre services and connec on to further community 613-562-2334 resources. Rape Abuse Incest American based services but great info to access h ps://www.rainn.org/ Na onal Network online, including facts and sta s cs, survivor story (RAINN) sharing, and safety plan guides/psychoeduca on.
Brooke Willis, MSW RSW February 2021 SafePet Ontario Fosters companion animals for women and their 1.800.670.1702 children who are fleeing from in mate partner [email protected] violence into the safety of local Violence Against Women (VAW) shelter. The program provides veterinary intake and long- or short-term fostering for the dura on of a woman’s stay in a shelter. Upon exi ng the shelter, owners are reunited with their pets so they can move into a be er future together. SOS violence (24 hr crisis line) to obtain informa on regarding VAW 1-800-363-9010 conjugale resources in Quebec Quebec based Voicefound Works to prevent sexual abuse and trafficking and to 613-763-5332 support the healing and recovery of people who have 1-866-239-0558 experienced sexual abuse or trafficking. Offers a [email protected] healthcare clinic and programs to help people escape current trafficking, support people who have survived trafficking in the past, and programs for adult survivors of sexual abuse. Elder Abuse Assessment, case management & referral services to 613-596-5626 x230 Response & seniors dealing with physical abuse, emo onal abuse, [email protected] Referral Service financial abuse, sexual abuse, & neglect. Offered (EARRS) through the Nepean, Rideau &Osgoode CRC, ReportON ReportON is a telephone line and email address to 1-800-575-2222 report actual or suspected abuse or neglect of adults reportONdisability with a developmental disability. The abuse or neglect @ontario.ca might be at the hands of the person's family, friends, care giver or a stranger. Love is Respect A project of the Na onal Domes c Violence Hotline, LoveisRespect.org love is respect offers 24/7 informa on, support, and advocacy to young people between the ages of 13 and Text: LOVEIS to 22522 26 who have ques ons or concerns about their roman c rela onships. We also provide support to Call: 1-866-331-9474 concerned friends and family members, teachers, counselors, and other service providers through the same free and confiden al services via phone, text, and live chat.
h ps://www.o awahospital.on.ca/en/clinical-services/deptpgrmcs/programs/sexual-assault-and- partner-abuse-care-program/ h ps://endingviolencecanada.org/ge ng-help/
Local Emergency Services
Agency Services Contact Info
Brooke Willis, MSW RSW February 2021 O awa Regional Emergency response and crime/preven on or 613-236-1222 Police interven on. (non-repor ng Tracks and inves gates missing persons files lines, to file report Inves gates allega ons of elder abuse and vulnerable call 911) adult abuse by a caregiver or a person of trust. offers Hate crime unit to make reports or access three Elder Abuse interven ons: inves ga on, community outreach/vic m Inves ga on Unit: support, and intelligence/ data gathering to iden fy x2400 trends. Vic m Crisis Unit: Provides informa on, crisis counseling Hate Crime Unit: and resources to vulnerable persons and vic ms of crime/ X5015 abuse. The Vic m Crisis Unit is staffed by crisis counselors who also triage to appropriate services. Vic m Crisis Unit: Police Repor ng Unit: Takes reports that do not require x2223 police to a end however would substan ate police involvement, some examples include break & enters, low Police/Missing level assaults not requiring medical a en on, missing persons repor ng persons, breaches, and suspicious ac vity. This unit can be Unit: x7300 contacted for recent history of crime/physical violence. Children’s Aid Protects children and youth from harm by ensuring safety 613-747-7800 Society from violence, ensuring access to necessary resources, providing family educa on and counselling services, provides supervision and adop on services when necessary. Vic m Services Provides emo onal support, prac cal assistance, referrals 613-238-2762 (OVS) and advocacy to individuals who have been vic mized as a result of a crime or tragic circumstance, without judgment in order to lessen the impact of vic miza on. OVS is a community-based agency commi ed to trea ng individuals with courtesy, compassion and with respect for their dignity, privacy and diversity. Vic m Witness Informa on and some mes financial assistance to 613-239-1229 Assistance Program support par cipa on in the criminal court process * (VWAP) services begin once police have laid charges and con nue un l the court case is over * case-specific informa on (court dates, bail condi ons) * court prepara on * needs assessment * emo onal support * crisis interven on * referrals to community agencies. Services are offered to vic ms and witnesses of in mate partner abuse/ domes c violence, child physical and sexual abuse, sexual assault (including historical sexual assault and human trafficking) * families of homicide vic ms, families of motor vehicle fatali es * elderly vic ms, vic ms with disabili es, vic ms of hate crime Ontario Poison Helps to answer ques ons about poisons 24 hours a day, 416 813 5900 Centre every day of the year and advises when medical care is 1 800 268 9017 needed. We can help people of all ages in more than 170 languages.
Brooke Willis, MSW RSW February 2021 MedicAlert Connect Gives emergency responders and healthcare providers Medicalert.ca/ Protect quick and secure 24/7 access to registered members Connect Protect medical profile. It is designed for individuals living with demen a or developmental disability.($60/year cost) Philips Lifeline Alert Provides 24/7 access to Medical Alert System which can 1-800-387-8120 ext. no fy trusted loved ones and emergency response teams 7751 when someone needs help. System can provide medical stephane.cameron alert services both for home and mobile for people going @philips.com out, auto alert for fall detec on, check in calls, and GPS tracking for wandering. Evidence Control To retrieve lost, found, or stolen property. To inquire about a Services Please call in advance to coordinate the release of missing bicycle, property that has been found, abandoned or taken as other stolen or lost evidence. ar cles: 613-236-1222 x5238
Transporta on
Agency Services Contact Info ParaTranspo Shared-ride, book-in-advance, public transit service Info line: 613-218-8417 open to eligible customers who are unable to take conven onal transit (buses and O-Train) some or all of the me due to a disability. Funded by the City of O awa, provides minibus and contracted taxi services in O awa’s urban communi es and Applica ons: h ps:// between urban/rural areas and to Hull (in www.octranspo .com/en/ Ga neau). para-transpo/ Driving Miss Daisy Provides at-cost driving and accompaniment 613-796-2285 services for seniors or people with disabili es conrad@drivingmiss within O awa South (Alta Vista, Riverpark, Elmvale daisy.net Acres, Barrhaven, Huntclub, Riverside South, Mano ck). All Driving Miss Daisy vehicles can accommodate collapsible wheelchairs and walkers when the client is able to self-transfer. Accepts cash, cheque or e-transfer.
Housing
Agency Services Contact Info
Brooke Willis, MSW RSW February 2021 Inner City Health O awa Inner City Health (OICH) aims to improve the 613-562-4500 health and access to health care for people who are chronically homeless. They coordinate and integrate health care services. OICH has special health care units (Special care for men, TED program) located in local shelters crea ng a safe environment where health care can be provided. These special units are staffed by personal support workers and supported by visi ng nurses and doctors. Housing Help Ac on Housing and Housing Help are two dis nct Housing Help Ac on Housing housing loss preven on organiza ons in O awa. They 613-563-4532 (Each serve different provide free services to low- to moderate-income [email protected] catchments) individuals and families to access and maintain safe, .ca adequate and affordable housing. They can support with tenant advocacy, housing system and landlord Ac on Housing tenant board naviga on, tenant right educa on, and 613-562-8219 assistance in finding affordable housing. info@ac on- logement.ca Residen al Services Offered through the City of O awa residen al services 3-1-1 Group Homes and oversees applica ons for Domiciliary Hostels to City of O awa: O awa Community provide long term housing to adults who require some 613-580-2400 or Housing (OCH) supervision to maintain independent living. Services 1-866-261-9799 Domiciliary Hostels/ include furnished rooms, 24 hour response, medica on Subsidized mgmt., snacks, light housekeeping, and other OCH: 613-731-1182 Re rement Home community services. For tenant support workers press 3 and then 4
Homes for Special The Homes for Special Care program provides (613) 345-1461 ext. Care residen al care to individuals with a mental illness who 1600 no longer require hospitaliza on. The program is funded, and residences are licensed by the Ontario Ministry of Health and Long Term Care. There are currently 181 HSC beds in Champlain and South East. Op ons ByTown Provides permanent housing with on-site supports to (613) 241-6363 126 vulnerable people. No diagnosis needed to access housing or support services, applica ons made Contact info for eight through the social housing registry. They have housing resource centers can workers and community engagement workers to be found on their provide resources, community support, and stable website: housing. op onsbytown.com
Brooke Willis, MSW RSW February 2021 Rooming Houses Rooming houses offer individual rooms for rent to 613 Student rooms: those in need of transi onal housing. These rooms 613-860-1444 o en share a kitchen and washroom facili es with h ps:// other tenants. Rooms for rent can o en be found on www.613student Kijiji, facebook marketplace, padmapper or general rentals.com/ google searches. ineedaroom .html
TRY suppor ve Provides low cost housing with support for 18+yo 613-237-1320 x 5138 housing program for single women who are homeless or at risk of women homelessness. Has rooms with other facili es being shared, most rooms do not have private bathrooms. Clients provide their own ma ress, bedding, towels, and cooking supplies/groceries. TRY has case managers and housing support workers, crisis counsellors, and community resource support. Residents must be able to contribute financially to program fee, mo vated to engage with personal development, and maintain prosocial behaviour. Salus Fisher Salus provides a wide range of suppor ve housing (613) 729-0123 op ons including a transi onal rehabilita on program, Applica on packages shared homes and independent living opportuni es in can be found on their communi es throughout the city of O awa. They also website: offer mental health programming and supports. h ps:// Eligibility for Salus Housing at the me of housing offer www.saluso awa.org is dependent on the applicant being in receipt of /suppor ve-housing/ portable support services through a Mental Health how-to-apply-for- Community Support Service (MHCSS) agency or salus-suppor ve- Asser ve Community Treatment Program (ACTT). housing/
h ps://www.o awainnercityhealth.ca/programs/ h ps://o awa.ca/en/family-and-social-services/housing/residen al-services-homes-domiciliary-hostels
Financial
Program Service Contact Info Essen al Health and Helps O awa residents who cannot afford items or dial 3-1-1 and ask for Social Supports services needed to maintain housing or health items EHSS Program (EHSS) not covered by other programs. Can assist with payment for things like: urgent dental/denture care, eye exams/glasses, housekeeping/laundry, u li es bills arrears deposits and reconnec on fees, rent arrears or deposits, assis ve devices program, bathroom aids, surgical or diabetes supplies, crema ons and burials. Low-income people not on ODSP or OW can qualify, as long as they have not already purchased the item. (OW or ODSP should be redirected to their caseworker)
Brooke Willis, MSW RSW February 2021 Trillium Drug A provincial program to help people not already 416-642-3038 Benefits Program covered by Ontario Drug Benefit program to afford 1-800-575-538 costs of some medical supplies and prescrip ons when these exceed 4% of net household income. Applica ons can be made online or over the phone Social Assistance Includes ODSP, OW for people with no paid into OW: (613) 560-0624 Programs plans and CPP, CPP-Disability, EI, and EI sick leave for ODSP: (613) 234-1188 people who have coverage, these are all programs press 1 to provide income support to people who are EI: 1-800-206-7218 unable to work for various reasons. Applica ons can be made online, over the phone or in person at local Community and Social Support Centres. Causeway Work Offers a variety of educa on and employment 613-725-3494 x115 Centre support programs to connect people with various challenges to employment opportuni es including: fdaly@causeway Solu ons for Youth Project (paid pre employment workcentre.org for youth 16-29), employment supports program for ODSP recipients, financial literacy training, support 22 O'Meara St Mon-Fri 8 am-4 pm for people trapped by Pay Day loans, and a wellness program. Credit Counselling Offers confiden al, non-judgmental, free credit 613-234-0505 O awa counselling to explore solu ons for debt 1-888-527-8999 management, crea ng budget plans, and to stop info@nomore debts.org collec on calls. EBO Financial Offers bilingual budget counselling, creditor 613-746-0400 Educa on Centre advocacy, financial educa on, and income tax info@centre-ebo .com (Formerly Entraide services. budgétaire O awa) Vic m Quick Vic m Quick Response Program (VQRP+) provides 613-238-2762 Response Program+ mely financial assistance to eligible individuals [email protected] (VQRP+) who have been vic mized by violent crime (homicide, a empted murder, serious physical assault, domes c violence, sexual assault, human trafficking, voyeurism, child abuse, criminal harassment, and hate crime) and/or their family members as well as witnesses. Financial needs should be unable to be covered by other programs Service can be accessed and be needed to cover costs such as: emergency through O awa Vic m repairs, counseling, funeral costs, or emergency Services or by calling the care/support fees. Distress Centre Veterans Affairs Offers veterans unique access to financial support/ 1-866-522-2122 Canada medical expense compensa on systems, healthcare TTY: 1-833-921-0071 and case management resources, housing and employment resources, and family supports. Can also find Veteran’s Ombudsman, increase funding Lore a Laroque for LTC and in home services to support 613-9497733 or 613 796 independence and other supports on their website. 9525
Brooke Willis, MSW RSW February 2021 Non-Insured Health Provides funding for medical equipment and OHSNI office line: Benefits (NIHB) medica ons to eligible members of the Inuit 613-523-7822 popula on. Process can take several days to several weeks. To obtain funding detailed prescrip ons should be faxed at least 48 hours before d/c to OHSNI case manager. Please refer to in SW resources Low Energy Service offered to O awa-area residents who have h p://www.o awabooth Assistance Program fallen behind on their Hydro bill. Managed by centre.org/?ID=65 (LEAP) Salva on Army Booth Centre, Eligible applicants can receive up to $500 in emergency assistance (or $600 613-241-1573 ext. 325 if your home is electrically heated). The funds are paid directly to the u lity company. People can apply through their local CHC or resource centre. The Monitoring for Helps Ontarians with diabetes who use insulin or 1-800-361-0796 Health Program have gesta onal diabetes pay for the cost of their m [email protected] blood glucose tes ng supplies. The program is funded by the Ministry of Health and Long-Term Care and administered by Diabetes Canada. Must have no other coverage (in whole or in part) through a group benefit plan, private insurance or other government program for the supplies being claimed. Lilly Canada Cares Individual must apply to this program through a 1-888-479-7587 ext. 3006 Insulin Assistance Health professional only - such as a Diabetes (informa on line for Program Educator. This program will provide insulin to healthcare providers) pa ents who cannot afford it and do not have government or private insurance. Those eligible for this assistance include pa ents requiring insulin whose household incomes fall below Sta s cs Canada Low-Income Cut-Off levels AND who do not have other government or private health insurance. The supply will be delivered to the designated Diabetes Educa on Centre for the individual to pick up. If the need is s ll present a er three months the individual, with their Health Care Professional can reapply.
h ps://www.diabetes.ca/get-involved/local-programs---events/ontario-monitoring-for-health-program
Perinatal Resources
Agency Service Contact Info Roger Neilson Provides hospice/end of life care, bereavement 613-523-6300 x4600 House services and pallia ve supports to children and families of dying infants/children. Some supports info@rogerneilson offered include memory making, legacy building, house.ca perinatal hospice/loss of pregnancy support, recrea on therapy, respite care, sibling support. May need referral from CHEO to access some services. Brooke Willis, MSW RSW February 2021 Mothercra Supports the needs of families from prenatal to age (613) 728-1839 12 by providing comprehensive prenatal and info@mothercra .com paren ng classes/workshops, perinatal support, 475 Evered Avenue programming for children with special needs, as well as an array of programs and services offered through EarlyON Child and Family Centres. Postpartum Beyond the Baby Blues is an 8 week group program 613-725-3601 ext. 108 Therapy Support for mothers who are experiencing postpartum Group-FSO depression and/or postpartum anxiety. This group is Family Services O awa, designed for women who are no ng the signs and 312 Parkdale Avenue symptoms of distress that go beyond the short-term “baby blues” that many women experience a er wsmith@family birth. serviceso awa.org We also offer: Support and assessment during perinatal period (including pregnancy and postpartum), referral to community partners, paren ng informa on, paren ng groups and referrals to community resources Postpartum Promotes awareness, preven on and treatment of 1.800.944.4773 Support mental health issues related to childbearing in every h ps://www.post Interna onal (PSI) country worldwide. Provides access to informa on, partum.net/ social support, and informed professional care to deal with mental health issues related to childbearing. Omama OMama is a website and a mobile applica on (app) h ps://www.omama.com that connects you to trusted, evidence-informed pregnancy, birth, and early paren ng informa on (focusing on resources in Ontario, Canada). Dads Can Canadian website based out of London, ON. Offers h p://www.dadscan.ca ps and prac cal informa on on how to support a partner who is experiencing postpartum depression. Offers advice on how to cope with the day-to-day stress of having a new baby. Offers help to men who want to be involved in the fathering role.
Borderline Personality Resources
Agency Service Contact Info O awa Network Educates and supports rela ves of people with BPD h ps://on-bpd.ca/en for BPD and helps family members develop skills for coping. [email protected] O awa Ins tute of Offers comprehensive DBT treatment program that 613-820-9931 Cogni ve involves individual psychotherapy and group skills Behavioural training. In order to par cipate in the program, h ps://www.o awa Therapy par cipants need to commit to weekly group therapy cbt.ca sessions and supplementary individual therapy sessions. Covered by most insurance benefits 411 Roosevelt Ave
Brooke Willis, MSW RSW February 2021 Canadian Mental Offers a variety of services and programs that are 613-737-7791 Health Associa on accessible to both the public and other support 311 McArthur Ave, organiza ons. This includes, but is not limited to, Suite 201 people with lived experiences and family members, general@ mental health training services, Dialec cal Behaviour cmhaottawa.ca Therapy and more. DBT Self Help This website is a service for people who are seeking h ps://www.dbtself informa on about DBT (Dialec cal Behavior Therapy). help.com/ This site was wri en primarily by people who have been through DBT, not DBT professionals. For this reason, consider the source of any given document. We cannot give advice, but we can talk about our experiences on our DBT journey. BPD Resource This online resource educates people affected by BPD h ps://www.nyp.org/ Center and connects them with treatment and support in their bpdresourcecenter local areas.
Online Resources
Agency Service Contact Info Togetherall An online peer-to-peer support community for your h ps:// mental health. An anonymous community where togetherall .com/en-ca/ members can support each other. Access 24 hours a day, 365 days a year. Trained prac oners available Formerly 24/7 to keep the community safe. Self-assessments and resources. Crea ve tools to help express how you’re feeling. Wide range of self-guided courses to do at your Big White Wall own pace BounceBack BounceBack is a free skill-building program. It is h ps://bounceback (through CMHA) designed to help adults and youth 15+ manage low ontario.ca/ mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. A referral from physician must be submi ed for access to this program. Wellness Together A mental health and substance use website to support h ps://ca.portal.gs/ Canada people across Canada and Canadians living abroad in both official languages. We provide the following resources for you at no cost: Immediate text support, Info and videos on common mental health issues, Mental wellness programs you can do on your own and with coaching, Monitored communi es of support Individual phone, video, and text counselling
Brooke Willis, MSW RSW February 2021 eMentalHealth Provides anonymous, confiden al and trustworthy Ementalhealth.ca informa on, 24 hours a day, 365 days a year. Features include: Mental Health Help (i.e. directory of mental health services and organiza ons) Info Sheets: Informa on about a variety of mental health condi ons and topics. Screening Tools: Find out if you or a loved one has a mental health concern with our free, online screening tools. Events Calendar: Informa on about mental health events in your area. News Feed: Informa on about the latest mental health news. Research directory: Informa on about research studies in your area. OCD center of Los Website created by an OCD treatment centre based in Ocdla.com Angeles LA that has a wealth of knowledge on OCD including it’s many different subtypes, symptoms, resources, and educa on. TherapistAid Psychoeduca onal (not meant to replace therapy) h ps://www.therapist website which offers a library of worksheets, aid.com/ interac ve tools, guides, videos and ar cles. Many available for free, some at cost. Centre for Clinical Psychoeduca onal website which researches and h ps:// Interven ons provides comprehensive worksheets to support issues www.cci.health .wa.gov. related to mood disorders, ea ng disorders, and coping au/ skills.
Caregiver Supports
Agency Service Contact Info Parents Lifelines of Peer support and system naviga on service for 613-321-3211 Eastern Ontario caregivers whose children are experiencing mental (PLEO) health and/or addic on challenges. Offers bilingual, confiden al helpline for caregivers of children, youth, and young adults. The Oasis in Community outreach program of Glen Cairn United h ps://theoasis Kanata Church that offers informa on, educa on, and support kanata.ca/ for caregivers of people with mental illness living in Kanata and the surrounding area. Is able to support and connect caregivers to resources. The Ontario The Ontario Caregiver Helpline directly addresses the 1-833-416-2273 Caregiver need for caregiver specific supports and can help h ps://ontariocare Associa on caregivers access informa on like finding respite, giver.ca/ financial supports, power of a orney, and informa on related to system naviga on. We support caregivers by being their one point of access to informa on, so they have what they need to be successful in their role.
Brooke Willis, MSW RSW February 2021 O awa Child Care Apply for full fee, subsidy or both by comple ng just 3-1-1 Registry and one applica on! Licensed child care programs must h ps://onehsn.com / Waitlist meet and maintain specific provincial standards, set O awa/ out in the Child Care and Early Years Act. These standards provide for the health, safety and developmental needs of children Parent Resource City-wide hub, offering early and middle years services 613-565-2467 Centre for children, and specialized supports for parents and Parent Support Line: ext caregivers. Also develop targeted training for 2 community professionals and service providers who work directly with children and families. Has 300 Goulburn Crescent playgroups, parent workshops, family resilience O awa, ON programs, parent support lines, and community events. informa on@ parentresource.ca
Suicide Supports
Agency Service Contact Info Suicide Preven on Provides resources, educa on, and program (613) 729-0577, ext. O awa (SPO) development for the general public and caregivers 1252 wan ng to learn how to support suicidality or seeking PSST: 613-737-7791 peer support. Offers Post Suicide Support Team (PSST) group sessions for non-family a er a suicide. Canadian Does not provide crisis support services h ps://www.suicide Associa on for Provides information and resources to preven on.ca/ Suicide Preven on communities to reduce the suicide rate and (CASP) minimize the harmful consequences of suicidal behaviour. Centre for Suicide An educa on centre based in Alberta with online, in- h ps://www.suicide Preven on print, and interac ve library of over 45 000 suicide info.ca/ specific items.
Ea ng Disorder Supports
Agency Service Contact Info Hopewell Ea ng Disorder Support Centre that offers support (613) 241-3428 groups, mentoring programs, and community outreach [email protected] to provide public educa on on ea ng disorders and body image.
Brooke Willis, MSW RSW February 2021 Na onal Ea ng NEDIC provides informa on, resources, referrals and 1-866-633-4220 Disorder support to Canadians affected by ea ng disorders Email: [email protected] Informa on Centre through our toll-free helpline and instant chat. Chat: nedic.ca (NEDIC) Outreach and educa on programming focuses on the awareness and preven on of ea ng disorders, and is available online across Canada and in-person in the Greater Toronto Area. Blossom An O awa-based counselling centre for adults offering 613-229-9515 Counselling Centre psychotherapy and nutri on counselling for ea ng info@blossom disorders, body shame, self-esteem, and anxiety. Our counsellingcentre.com providers strive to be LGBTQIA+ affirming, fat posi ve, and trauma-informed. Ea ng, Weight & Our mental health professionals can support you to 613-686-6645 Body Image address your concerns, issues or struggles related to o awa.admin@cfir.ca Treatment Service ea ng, weight and body image. (Offered through Services are at cost with various prices. Covered by CFIR) most insurance programs
General Mental Health
Agency Service Contact Info Psychiatric Non-Profit that offers a safe and non-judgmental 613-567-4379 Survivors of environment for people who have experience within 211 Bronson Avenue O awa the mental health system to provide peer support and shared learning. Canadian Mental CMHA O awa is commi ed to providing direct services 613-737-7791 Health Associa on and supports for eligible individuals in the city of O awa who are experiencing mental health challenges. Also offers a variety of services and programs that are accessible to both the public and other support organiza ons. CAP (CPS) New agency since 2020, which provides mental health 613-789-2240 and addic ons services in French. CAP is an 613-260-2360 (Crisis amalgama on of Centre psychosocial and Maison Line) Fraternité. Serves the O awa-Carleton area. https://centrelecap.ca/
Seniors Supports
Agency Service Contact Info
Brooke Willis, MSW RSW February 2021 Good Companions Offers services to seniors and adults with physical 613-236-0428 disabili es to provide support for medical info@thegood transporta on, phone check-ins, prescrip on pick up, companions.ca day programs, support for home maintenance, food hamper delivery, meals on wheels, social events, and 670 Albert St, O awa in house services for haircuts, esthe cs, foot care, denture clinics, legal services and connec on to other services as needed. The Demen a Provides Demen a Care Coaches for one on one 613-523-4004 Society supports to pa ents or their caregivers, public h ps://demen a educa on, support groups, and social/recrea onal help.ca/ programs O awa West Provides various at cost services to seniors including: 613-728-6016 Community day programs, lunch programs, foot care, medical 1137 Wellington St Support transporta on, shopping bus, snow removal and yard [email protected] work, friendly visi ng/phone calls, respite and personal care, housecleaning, repairs, and odd jobs. Old Forge Provides seniors and adults with physical disabili es 613-829-9777 Community support with: medical transporta on, grocery 2730 Carling Ave Resource Centre shopping/prescrip on pick up, yard work, day [email protected] programs, phone check ins, recrea onal programs, foot care, home help/maintenance, snow removal and friendly visits. Meals on Wheels Delivers nutri ous hot or frozen meals to individuals 613-233-2424 to help them maintain their health and independence service@mealson at home. Seniors, people with chronic illness or wheelso awa.org disabili es, and people recovering from illness or surgery are eligible for services. The Glebe Centre The Glebe Centre’s Community Programs at 613-230-5730 Abbotsford offer a comprehensive range of programs 950 Bank Street and services to 55+ seniors living in the community. The community programs offer fitness, recrea on and ar s c programing and clubs as well as lectures and special events. Seniors On Site Provides at-cost PSS/companion care, alzheimer’s and 613-422-7676 demen a care, IADL support, home maintenance, [email protected] transporta on and accompaniment, respite/overnight care, etc. Offers free in-home courtesy visit to discuss services with no obliga on. Offers affordable services in the greater O awa area and can give services in homes and assisted living facili es. Seniors for Seniors Companionship and care for seniors living in eastern 1-844-422-7399 (A division of Ontario and Quebec regions. At-Cost services offered h ps:// Spectrum) by other seniors and includes: friendly drop-in visits, spectrumhealthcare.com light housekeeping, driving to appointments, /services/seniors-for- overnight and live-in care, medica on reminders, seniors/ meal prepara on, errands and grocery shopping, respite for families, personal care, Alzheimer’s and demen a care, handy person. Brooke Willis, MSW RSW February 2021 Geriatric Psychiatric Interdisciplinary team provides support to maintain Intake Coordinator: Community seniors in their home by managing psychiatric 613-562-9777 x5239 Services of O awa symptoms and challenging behaviours. Can assess, provide case management, diagnose, care plan and provide support/educa on for caregivers to assist with behaviour management and advocacy. Referrals must be made by MRP.
Elder Dog ElderDog Canada is a charity that seeks to assist and ElderDog O awa support older adults in the care and well-being of Kim Lefebvre their canine companions and to promote the welfare Elderdogo awa of older dogs whose lives have been disrupted due to @gmail.com illness, reloca on or death of a human companion. They are able to provide volunteers to provide dog 1-855-EDOGCAN care for admi ed pa ents. (1-855-336-4226) NICE Tools Offers digital tools for seniors and their caregivers to h p://www.nicenet.ca/ Resource Center navigate a variety of themes including: caregiver self cartnice/gallery.aspx? care, driving cessa on, legal informa on, demen a pg=112 &gp=57 care, end of life issues, financial literacy, elder abuse, addic ons, and mental health. or nicenet.ca and click tools in the banner A Friendly Voice Offers empathe c and suppor ve listening for callers. 613-692-9992 or Seniors Line (55+) Through their conversa ons volunteers will 1-855-892-9992 encourage and support callers to engage with their community. If requested, volunteers can assist the senior by providing contact informa on for local services and programs from publicly accessible informa on sources. Please note, A Friendly Voice is not a referral service.
Pallia ve and Bereavement
Agency Services Contact Info City of O awa- If circumstances have le you unable to afford the 613-560-6000 Emergency comfort of a funeral or burial ceremony when a loved one Assistance dies, you may be able to receive assistance. The City offers agreements specifically for funeral and burial financing and therefore cannot reimburse any costs or commitments made. Bereaved Families An organiza on made up of people in O awa who provide 613-567-4278 of Ontario- O awa peer support to people in grief. Services include group office@bfo- programs, memorial events, art therapy, 1:1 support, and o awa.org educa onal workshops.
Brooke Willis, MSW RSW February 2021 Center for Loss and Organiza on dedicated to helping people who are grieving Centerforloss.com Life Transi on and those who care for them. Perhaps someone you love has died, or you want to help a grieving friend or family 907-226-6050 member. Or maybe you are a professional or volunteer grief caregiver. Either way, we are here to offer resources and understanding. Hospice Care Offers grief, pallia ve and end-of-life programs/services to Community O awa people living in the City of O awa. All services are offered services intake line: at no charge to clients and their families. We provide 613-680-0306 Community Hospice Care programs such as in-home visits and day hospice, Residence Hospice Care, Bereavement Care and Caregiver Support. Based out of May Court, Ruddy-Shenkman, and La Maison de l’Est.
Miscellaneous
Agency Services Contact Info HiJinx Grassroots community organiza on run by two social 613-864-4289 workers who perform miscellaneous supports and Email: [email protected] community engagement. Individuals can access with 290 Kent St. O awa requests for random acts of kindness, something to eat, human interac on, etc. It is an informal community hub/ resource. PAW ID Clinic Prac cal Assistance Worker (PAW) ID Clinic assists 613-789-6309 (Through Sandy homeless clients and clients on ODSP in applying for: Hill CHC) OHIP cards, Birth Cer ficates S.I.N. cards, Replacement Ci zenship cards. This program also provides an ID safekeeping service where clients can store their ID in a secure area and access it as needed. Appointments are booked each Monday for that week only. Appointments are filled very quickly – it is best to call early Monday morning John Howard Provides services and supports to reduce crime and 613-789-7418 Society vic miza on by helping individuals, and families, who 550 Old Patrick St are at risk of, or have come into, conflict with the law. jhso awa@ Our work includes the provision of preven on and o awa.John interven on services, as well as advocacy, public howard.ca educa on, and community partnerships. These include supports in crime preven on, housing, services in court and deten on, community reintegra on, employment support, conflict resolu on and anger management, re- offense diversion, and life skills training. Elizabeth Frye Elizabeth Fry Society of O awa supports and advocates 613-237-7427 Society for young and adult women in our community who are info@efryo awa.com criminalized or may become criminalized. Offers 211 Bronson Ave programs and services with housing support and residen al programs, court/prison in-reach, and case management. Brooke Willis, MSW RSW February 2021 The Québec www.gamf.gouv Family Doctor .qc.ca Finder O awa Dental Connects people with emergency dental services and Dental Emergency Society helps people on social assistance to access services. Number: Emergency services include: pain relief, smoothing 613-523-4185 fractures, trea ng infec ons or an bio cs, temporary restora on, extrac on, fixing broken crowns, and Non-emergency: pulpotomy. They service people all week from 9am to 613-523-3876 9pm, with an excep on to OW recipients who are redirected to Public Health between the hours of 8:30 to o awadental 4:30. They also have a directory for people to find a society.org den st on their website. Canadian Armed Provides an integrated, one-stop centre where ill and 613-945-6600 x3014 Forces Transi on injured CAF members and their families are offered Centre AKA transi on services and casualty support. This is a centre 1745 Alta Vista Dr. Integrated where veterans can have support accessing many Personnel programs offered through Veteran’s Affairs Canada and Support Centre other partners, suppor ng CAF members, veterans and their families. They provide special care and a en on to those who are ill or injured and help with transi on to civilian life. Public Guardian Provides support to pa ents who have been deemed (613) 241-1202 and Trustee incapable and do not have an appropriately deemed (PG&T) Power of A orney. PG&T hosts consent and capacity boards when pt’s want to challenge an incapacity, can inves gate POA to ensure best interests of the pt and can manage financial affairs or occasionally provide custodial authority for personal care or placement in LTC decisions (when no POA or SDM is available). AboutFace Promotes and enhances the emo onal and mental well- 1-800-665-3223 being of individuals with facial differences and their families through social and peer support, informa on, educa onal programs and public awareness. To do this, we work with other stakeholders: volunteers; donors; allies in the medical, dental, and social service communi es; educators; and others. St. Lukes Table Open five days a week, provides day programs with 613-234-6287 community services including: meal programs, telephone contactus@stlukes number and mailing address provision, haircuts and table.ca personal hygiene supplies, use of computers, recrea onal services, and counseling services for 760 Somerset St. W vulnerable people. Services are targeted to low income people experiencing homelessness or near homelessness, however all are welcome.
Brooke Willis, MSW RSW February 2021 211 211 is a helpline and online database of Ontario's 2-1-1 community and social services. 211 is answered and h ps://211ontario.ca/ updated by highly-trained specialists. This service is confiden al and offered in 150 languages.
Food Not Bombs Delivers free vegan meals, no ques ons asked, made up Foodnotbombs O awa of unsold food donated from local businesses. Currently o awacanada@ running deliveries on Wednesdays from 2-5. Food can be gmail.com requested through email or by filling out food request form on google (linked through their Instagram, @o awafoodnotbombs @o awafoodnotbombs) Therape c Website that provides informa on, guidance, and h ps://therape c.org/ connec on to resources for naviga ng the laws and process in acquiring an emo onal support animal.
Addic ons
Agency Services Contact Info ConnexOntario Addic on, mental health, and problem gambling 1-866-531-2600 treatment services. h ps://www.connex Helpful, suppor ve System Naviga on Specialists answer ontario.ca/ all calls, emails or webchat requests 24/7. They maintain Website offers chat up to date and comprehensive database of resources. services, email support Our referral service is free and confiden al. and service directory
Presco -Russell Services include: Anyone can call: Addic on Service Screening, assessment and referral 1-844-304-1414 Counselling – individual and group interven ons Health care Youth-adapted program professionals may refer Mothers with young children program clients by faxing a Program for people with housing issues service request to 613-632-7450 h ps://hgh.ca/ programs-services/ addic on/#tab3 Service Access to System naviga on to support both French and English- 613-241-5202 Recovery (SAR) speaking people with addic ons using a harm reduc on 1777 Montreal Road, model. Can complete ADAT, treatment planning and O awa (Mon ort helps navigate mental health, housing, primary care, and Renaissance) Formerly Known income support systems. They offer walk in clinics, [email protected] As assessments, community groups, supports for families, and warm referrals for anyone over the age of 16. O awa Addic ons Encompasses all individuals with addic on problems, Access and including drugs, alcohol, and gambling, from mild to Referral Services severe. Goals may include harm reduc on, modera on (OAARS) or abs nence. Brooke Willis, MSW RSW February 2021 Rapid Access RAAMIC provides outpa ent (not in need of immediate Phone: 613-722-6521 Addic on hospitaliza on) rapid access to addic on medicine x6508 Medicine Clinic services for pa ents who present to TOH-ED and require Fax: 613-715-5802 (RAAMIC) services for alcohol or opioid problems. Pa ents do not require a scheduled appointment me, but can present at any me during regular clinic hours: RAAMIC Alcohol: Monday to Friday 8:00am to 11:00am RAAMIC Opioid: Monday and Thursday 10 AM to 12 PM and 1 to 2 PM Offered through Tuesday and Wednesday 8 AM to 12 PM and 1 to 2 PM The Royal Ontario Addic on Needle exchange program, naloxone overdose response Ontario: Treatment Centres program, safe inhala on program, suboxone and 1-877-937-2282 methadone clinics, and Hepa s C treatment program O awa: 613-233-1141 Withdrawal Non-medical facility (person must be conscious, mobile, 613-241-1525 Management and medically stable upon admission) · Men and women Centre over the age of 16 · In house AA and NA mee ngs available · Assessment and referral services available · Stays are generally short-term (3-7 days), but vary depending on person’s needs · Par cipa on in groups is mandatory The Shepherds of Offers Targeted Emergency Diversion Program (TED) as a Managed Alcohol Good Hope health care service which offers 24 monitoring for detox Program (MAP) in shelter and provides accessible treatment and care 613-688-1848 including nursing, mental health services, intensive case 613-241-4303 management, peer support for appointments, nurse prac oners, psychiatry, access to an internist and medical monitoring. Hope Outreach is a shelter program for women. While living in the program, they can access support, assessment and referral for their addic on issues. Lifestyle LESA is a substance abuse and problem gambling 613-233-5430 Enrichment for counselling service for seniors offered across the City of Toll-Free: Senior Adults O awa. Support is provided for men and women aged 1-877-795-8442 (LESA) 55 and older who are concerned about their alcohol or drug use or problem gambling. Services include: community workshops; in-home visits; groups; ou ngs; seniors problem gambling support line which is anonymous, confiden al, and free. Rideauwood Offers a wide range of substance use, behavioural 613-724-4881 Addic on and addic ons, and mental health supports to youth, young Family Services adults, adults, parents and families. Some of these include a youth jus ce program, pregnancy and paren ng programs, harm reduc on and cessa on supports, and a concurrent disorder program.
Brooke Willis, MSW RSW February 2021 NESI Van Offered through Somerset West CHC, offers harm 613-761-0003 reduc on services for people who use drugs, including 55 Eccles, O awa safer inhala on and injec on supplies, collec on and disposal of used equipment, and peer support in a non- judgmental environment. Stop by the NESI drop-in room at the Eccles Branch or call the NESI van to have supplies delivered. SITE Van Offered through O awa Public Health, includes site 613-232-3232 needle and syringe program services provided through 179 Clarence St, mobile outreach van and at fixed office loca on. O awa Distribu on of harm reduc on supplies (injec on and inhala on supplies, naloxone). Distribu on of condoms and lube. Health educa on/ promo on. Substance use counselling. General counselling and support. Referral to health and social service agencies including drug treatment services. SMART Recovery Self-Help online resource for both people experiencing www.smartrecovery.or addic ons and family /friends of people experiencing g addic ons. Self-Management And Recovery Training (SMART) is a global community of mutual-support groups. At mee ngs, par cipants help one another resolve problems with any addic on (to drugs or alcohol or to ac vi es such as gambling or over-ea ng). Par cipants find and develop the power within themselves to change and lead fulfilling and balanced lives guided by our science-based and sensible 4-Point Program®. Amethyst Offers alterna ve addic on services to women. 613-563-0363 Women’s Amethyst is commi ed to working with diverse and INFO@AMETHYST- Addic on Centre marginalized groups of women. We address and OTTAWA.ORG communicate the specific ways in which substance use and/or problem gambling affect women’s well-being and why social change is necessary. Offers programs in health promo on, treatment, and public educa on/ preven on.
Immigra on/Mul cultural Services
Agency Services Contact Info Wabano Indigenous Centered medical, social, mental health, Programs: spiritual, and community services. Offers facility 613-748-0657 rentals, primary care, counselling, dental, and sexual Health Clinic: health clinics that integrate tradi onal medicine, 613-748-5999 educa on, and community engagement Address: 299 Montreal Rd, O awa (Vanier)
Brooke Willis, MSW RSW February 2021 Immigrant Women Offers services in crisis interven on, interpreta on, 613-729-3145 Services se lement and integra on, abuse counselling, public 219 Argyle Ave educa on/outreach. These services are built on a infomail@immigrant founda on of a mission to meet the needs of womenservices.com immigrant and minority women who were vic ms of domes c violence. O awa Newcomer Offers culturally and linguis cally appropriate 613-691-0192 Health Centre healthcare and social services for newcomers directly 219 Argyle Ave while also suppor ng in naviga ng health and social systems. Provides interpreta on services to healthcare professionals. O awa Health Coordinates specialist and ter ary health care between Office: 613-523-7822 Services Network Inc O awa services and residents of Baffin. This can Pager: 613-788-1432 (OHSNI) include medical care, nursing case 30gmt.., social work, 120-1929 Russell Rd, interpreta on services, access to culturally appropriate O awa food, arrangement of appts, accommoda on and transporta on. O awa Community Provides comprehensive se lement and integra on 613-249-0006 Immigrant Services services, language and culture specific clinical 1800 Bank St Organiza on counselling, mul cultural liaison program to schools, language instruc on for newcomers, and career mentorship. Catholic Centre for Helps refugees and immigrants adapt and integrate 613-232-9634 Immigrants into Canadian society. Provide programs and services 219 Argyle Ave to all newcomers regardless of race, gender, sexual orienta on, age or religion. Offers programs in se lement, youth, community connec ons, pastoral services, employment and housing services and community integra on. Tungasuvvingat Inuit Tungasuvvingat Inuit is an Inuit-specific, provincial 613-565-5885 service provider that provides social support, cultural 1071 Richmond Rd ac vi es, counselling and crisis interven on as a one- info@tungasuvvingat stop resource centre. Offers a wide range of inuit.ca programming to assist with support, healing and wellness across the life span and with many social challenges. Range of services includes: family/ paren ng support, legal system support, youth programming, homelessness supports, cultural awareness and lifelong healing. We Ma er We Ma er is an Indigenous youth-led and na onally h ps://wema er registered organiza on dedicated to Indigenous youth campaign.org/ support, hope and life promo on. Community members from across Canada submit short videos, wri en and ar s c messages sharing their own experiences of overcoming hardships, and communica ng with Indigenous youth that no ma er how hopeless life can feel, there is always a way forward.
Brooke Willis, MSW RSW February 2021 Odawa Na ve The Odawa Na ve Friendship Centre offers a full 613-722-3811 Friendship Centre calendar of events including programs for all age 815 St. Laurent Blvd. groups and needs, cultural events and social/ recrea onal ac vi es. Range of services includes: family/paren ng support, legal system support, youth programming, homelessness supports, cultural awareness and lifelong healing. Somali Centre for Broad-based, non-profit organiza on that assists (613) 526-2075 Family Services refugees and immigrants — par cularly Somali families 1719 Bank St, and individuals living in O awa — with the mely and O awa, ON K1V 7Z4 culturally appropriate services that enhance their info@scfso awa.org social-economic well-being in Canada. Offers se lement services/counselling, community outreach, seniors’ social events and phone calls, interpreta on, youth programs/drop ins, and mentorships. Muslim Family Community service and mental health services for all (613) 562-2273 Services of O awa communi es. Our focus areas include Muslims with (MFSO) mental health issues as well as vulnerable, 309 Cooper St Suite marginalized, racialized, and low-income Muslims/ 503 residents of the downtown core. Culturally-responsive counselling and psychotherapy centre offering a variety [email protected] of services. Islam Care Centre Islam Care Centre has served as O awa’s downtown (613) 232-0210 Muslim organiza on since 1993, offering spiritual, Temp: 375 Somerset social, and mental health services. St. W O awa, [email protected]
Developmental Disability Services
Agency Services Contact Info Chris an Horizons Support with community par cipa on, 613-225-5900 x44 children’s respite, employment, independent living or residences for people with higher needs Innova ve Community Offers residences for people with a dual (613) 824-9424 Support Services (ICSS) diagnosis as well as community supports and supports for independent living. ICSS has behaviour support workers who are able to provide inpa ent visits to eligible pa ents with development disabili es. Ci zen Advocacy Provides community engagement and advocacy 613-761-9522 for people with disabili es and their families, TTY: 613-725-6175 regardless of age. Provides various group 1-866-222-2138 For all types of programs and matches volunteers to disabili es par cipants for 1 on 1 supports.
Brooke Willis, MSW RSW February 2021 Developmental DSO is the access point for adults with a 1-855-376-3737 Services Ontario (DSO) developmental disability to receive funding and h ps://www.dsontario.ca/ access community programs to help with community par cipa on, independent living, caregiver respite/supports, adult protec ve services to inves gate/intervene on suspected abuse, and access to more resources. Loca ons are across Ontario, with five in Eastern Division. Valor and Solu ons Offers bilingual services to adults with an (613) 249-8593 intellectual disability or dual diagnosis who info@valorsolu ons.ca present challenging behaviours and/or complex medical needs across the Eastern Region of Ontario. All referrals generated from DSO. Through consulta on, educa on, training, on- site support and prac cal interven ons; recommenda ons are put forth to the circle of support with the goal to reduce the presenta on of challenging behaviours and to enhance quality of life. Service Coordina on First line of support to connect youth and adults 613-748-1788 Support living with au sm or developmental disability to [email protected] local resources. They offer services including: case management, respite services, coordinated service planning for youth, and residen al/ community services for youth in the care of CAS Emerging Minds Private agency offering interdisciplinary 613-728-3808 supports for assessments, behaviour [email protected] interven on plans, and treatment for children, adolescents, adults and families with au sm or other neurodevelopmental challenges. Note that this program is at cost (expensive but able to adjust fees) and o en has extensive waitlists. Their website also lists some good tools and resources for people to access. LiveWorkPlay LiveWorkPlay helps the community welcome 613-235-9550 and include people with intellectual disabili es, au s c persons, and individuals with a dual diagnosis to live, work, and play as valued ci zens. LiveWorkPlay offers two dis nct categories of support: employment Supports and community Connec ng/Supported Independent Living
LGBTQ+
Agency Services Contact Info
Brooke Willis, MSW RSW February 2021 Kind Space Provides community development, online library 613-563-4818 and referral resources, advocacy for safer sex [email protected] prac ces, sex posi ve dialogue and building 222 Somerset St W, Suite understanding of LGBTQ+ issues. 404 Spectrum (for Serves youth 14-24 who iden fy as LGBTQ+ Peer 613-241-7788 x300 youth) to peer community youth group, workshops, [email protected] discussion groups, art collabora ons, counselling services, peer 147 Besserer St mentoring, and primary care resources, access to a snack, showers, laundry, harm reduc on supplies, telephone, internet, crisis counsellors available O awa Senior Pride Volunteer-run network made up of LGBTQ older 613-233-4443 x2194 Network adults commi ed to crea ng safe, LGBT-posi ve [email protected] seniors’ services (age 50+) & programs, residen al environments, and a strong visible senior queer community. Can assist with resources such as affordable LGBTQ+ friendly housing, community events, end of life care, and provides trainings for local organiza ons. Offered through Centretown CHC. Around the Community-based program, which provides a full 613-725-3601 Rainbow range of LGBTTQ+ educa on, programs, support fsfo@familyservices services and counselling regarding gender iden ty, o awa.org gender expression and sexual orienta on. Offers programming for inclusion, workshops, art and play groups, and caregiver support groups. Offered through Family Services O awa. O awa CHC Trans Offers medical, social/prac cal, and counselling 613-233-4443 x 2109 Health Program support to help trans people over 18yo navigate Adult (through their transi on (hormones, ID changes, Centretown CHC) psychosocial supports, etc) Support And SAEFTY O awa fosters spaces for trans and [email protected] Educa on For Trans gender diverse children, youth, and adults, along Youth O awa with their families to connect with each other (SAEFTY) through youth-centred events outside of mainstream health and social services in the O awa region.
www.ospn-rfao.ca Legal
Organiza on Services Contact Info
Brooke Willis, MSW RSW February 2021 Community Legal Legal clinic which provides free legal services South Clinic: 1355 Bank St Services of O awa for residents in O awa with low income. They 613-733-0140 can help with legal issues pertaining to: employment and work, health and disability, Downtown: 1 Nicholas St housing law, immigra on law, income 613-241-7008 assistance and social assistance appeals, refugee law, tribunals and court. They have West Clinic: 1301 Richmond legal informa on to offer in: abuse and family 613-596-1641 violence, criminal law, debt and consumer rights, family law, French language rights, help from lawyers and paralegals, human rights, wills and power of a orney. Legal Aid Ontario Provides legal representa on and financial Call Monday to Friday, 8 am to support to cover costs of lawyers to low 5 pm income residents in Ontario. Provides support 416-979-1446 in over 300 languages. 1-800-668-8258 Bell Relay service: 1-800-855-0511 h ps://www.legalaid.on.ca/ Social Jus ce Holds tribunals and can provide guidance to Landlord Tenant Board: Tribunals Ontario resolve issues pertaining to: Child and Family 1-888-332-3234 Services Review Board, Criminal Injuries Human Rights Tribunal: Compensa on Board, Custody Review Board, 1-866-598-0322 Human Rights Tribunal of Ontario, Landlord Social Benefits Tribunal: and Tenant Board, Ontario Special Educa on 1-800-753-3895 (English) Tribunal, Ontario Special Educa on Criminal Injuries Board: (French) Tribunal and Social Benefits Tribunal. 1-800-372-7463 Child and Family Board: 1-888-777-3616 Custody Review Board: 1-888-728-8823 Special Educa on Board: 416-326-1356 Steps to Jus ce Online guide to law in Ontario. Offers a variety h ps://stepstojus ce.ca/ of legal informa on and online chat support for topics pertaining to any legal issue or rights advice. Community Legal Provides legal rights educa on and informa on h ps://www.cleo.on.ca/en Educa on Ontario to help people understand and exercise their (CLEO) legal rights. It features an extensive collec on of legal informa on resources and publica ons available in a variety of languages and formats Law Society of Law Society of Ontario governs Ontario’s h ps://lso.ca/home Ontario lawyers and paralegals in the public interest by 1-800-668-7380 ensuring that the people of Ontario are served 416-947-3300 by lawyers and paralegals who meet high standards of learning, competence and professional conduct. There is a search engine to find lawyers and paralegals on their site as well as a place to file complaints. Brooke Willis, MSW RSW February 2021 Independent Legal Offered in O awa, Toronto and Thunder Bay, h ps://www.a orneygeneral. Advice for Sexual this pilot program provides up to four hours of jus.gov.on.ca/english/ovss/ Assault Survivors free legal advice to help you make informed ila.php Pilot Program decisions about your next steps. It’s confiden al and available at any me a er the 1-855-226-3904 sexual assault has occurred. Legal representa on is not included (court representa on). Applicants must be over 16yo, residents of the ci es included, and the assault needs to have taken place in Ontario.
h p://www.sjto.gov.on.ca/en/
Brooke Willis, MSW RSW February 2021