Athens is Brewing with Heartfelt Comfort

Creature Comforts Brewing Company is committed to the community and has looked for ways to give back since opening their doors on 271 W. Hancock Avenue. They created the Get Comfortable Campaign and Fund in 2014 “in order to become a unifying anchor in the business community to help drive awareness, increase engagement, and provide support for local nonprofits who address our community’s most pressing needs.” They continue this initiative into 2018, directing support to agencies combating homelessness, hunger, and poverty.

Advantage CEO OJ Booker and Board Member David Kidd kickoff off the 2018 "Get Comfortable" campaign, while Advantage employees Laura Alexander and Alissa Darnell (below right) get comfy with baby Katarina.

On Thursday, January 11, Advantage staff and board members attended Creature Comfort’s 2018 Get Comfortable Kickoff where we were recognized as one of the 2018 recipients. A portion of the sales of Get Comfortable IPA, clothing, and merchandise will support local nonprofits, as well as support from other Athens businesses. “We want to be that shining light that encourages other people to get money back into the community,” says Chris Herron. “Our mantra is ‘People over Products,’ and that’s not just the people who work for Creature Comforts, but also the people of our community.”

Matt Stevens, Director of Community and Culture, coordinates the Get Comfortable Campaign and Fund. He recognized the 6 nonprofits who will be supported this year: Advantage, the Ark, Athens Area Homeless Shelter, Athens Community Council on Aging, Mercy Health Clinic, and Chosen for Life. Past campaigns focused on a 5-month period of strategic philanthropy. This year, however, they’ve grown into a year-round campaign allowing for more sustained partnerships with the nonprofits chosen, new opportunities for additional fund raisers, and a more recognizable brand for their philanthropic efforts year-round, ultimately enhancing all aspects of the campaign. The goal is “to give away as much money as we can to support as many agencies as we can, to make as big an impact as we can. That’s what we’re committed to. That’s what our partners are committed to.”

"OVER THE LAST THREE YEARS, THE GET COMFORTABLE PROGRAM HAS BECOME LESS OF A THING WE DO, AND MORE OF A PART OF WHO WE ARE."

— CHRIS HERRON, CO-FOUNDER AND CEO

Advantage employees Laurie Wilburn Bailey and Should anyone doubt how committed Creature Nicolette Dent have no problem getting Comforts is to the community, they need only comfortable with the laid-back atmosphere of look at the company's Mission Statement. Creature Comforts.

How Can YOU Ge t Comfortable ?

Contribute. Any contribution you make, whether it’s $5 or $5,000, will go to the Get Comfortable 501(c)3 fund housed at the Athens Area Community Foundation. And 100% of what is collected between now and November 2018 will be distributed to specific projects proposed to us by the six nonprofit agency partners this year. To make a contribution online, go to: http://getcurious.com/get-comfortable/contribute/ , follow the prompts, and write in “Get Comfortable” where it asks for your donation designation. Celebrate. Spend your birthday there as well as all of your friends' birthdays! All you have to do is tell them it’s your birthday and how old you are, and they will put a dollar for each year in the fund. Visit Creature Comforts on Community Wednesdays. 100% of the profits made during every “Community Wednesday” between now and November will go into the Get Comfortable fund. This includes drinks as well as merchandise. Buy. Purchase Get Comfortable IPA (either at Creature Comforts or other locations and restaurants around town) and Get Comfortable merchandise like tee shirts and socks. Shirts - $20, Socks - $15, Glasses - $6. Leverage Your Time. Talk to us about ways you can volunteer to support Advantage. Join the Campaign. If you are a business that would like to get involved with the Get Comfortable initiative, email them at [email protected].

Enjoy Your Time at Creature Comforts! Introducing Charles " Chuck" Hunt , Se c r e ta r y o f the CSB

Chuck Hunt holds a BS in Marine Biology & Marine Transportation from Texas A&M at Galveston and studied for his Masters in Science Education at UGA. On the board he serves Oconee County where he has lived for 26 years. After years in the offshore oil industry, he “retired” to Oconee to share a love of horses with his wife (of 31 years) and family (son 39 and daughter 30). He taught math and science in middle and high schools in Clarke, Oconee, and Greene counties before homeschooling his daughter due to her learning difficulties & developmental delays. Now, while not on the farm, he can be found driving a school bus, serving on the Oconee Planning Commission, acting as an Elder of First Presbyterian Church of Athens, and volunteering with disability support organizations locally & nationally. He has made several trips to Washington D.C. for national conferences and lobbying.

What is something you are excited about in your role as secretary of the CSB? I became involved with Advantage in 2010 as a citizen representative on the Clients Rights committee, and in these last seven years I’ve seen a firm commitment of service to the community. The move in Athens-Clarke County to proper facilities for ALL our programs bodes well, and its success will set a standard for the organization’s efforts in all counties we serve.

What do you see as some challenges? External changes in billing and accountability have created challenges. I hope that they settle in to a “new normal” and take a little less effort, but bring the improved services they were intended to provide.

What do you hope to bring to the role? I was told a board member has to serve with “nose in, but hands off.” I am extremely interested in HOW we serve our community and feel certain if I can’t understand our efforts (with my limited medical or similar organization experience), our good intentions will not be appreciated. I endeavor to follow our programs and ask questions that may be in the minds of our clients, and check processes that help guide them through the labyrinth of services.

What is a favorite saying/quote/mantra? This applies here but is also what guided me in education since, as a teacher, I could not really know what my students would face.

“In a time of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists.” ― Eric Hoffer, Reflections on the Human Condition

Introducing Jamie D ickerson, B​ a r r o w a nd Gr e e ne Bus ine s s Ma na g e r

I am a native to Georgia and was born and raised in Marietta. I graduated from Reinhardt College with a Bachelor of Science in Early Childhood Education and Business Administration. I continued my education at Kennesaw University where I obtained my certification in Business Management. While in school, I obtained a job in the medical field and decided that I really enjoyed this line of work and I have remained in the medical field for over 23 years. I have been with Advantage Behavioral Health since 2014 and really enjoy my job. I currently am the Business Manager for the Barrow and Greene Mental Health Facilities.

What are you most excited about with your role? I love meeting clients and getting to know them on a personal level, which I feel gives them some sort of comfort knowing someone truly does care about them. Clients like to be recognized by their name and remembering their names again makes them feel good. I always thrive on customer service and tell my staff, “treat the client as if that was you and how you would want to be treated.”

What are some challenges? I don’t necessarily have any challenges specifically going on, but in this line of work you are faced with challenges daily. My goal is to work through them as smoothly as possible, and I am always ready for the next one.

What are your goals for your clinic? I would like both my locations to grow and thrive. I want them to have a community reputation that Advantage is a great place to go and receive the treatment that clients need, to have clients succeed in getting better, and to know that we have provided the best customer service possible.

What is a favorite saying/mantra of yours? "Team work makes the dream work" and "There is no 'I' in team."

Introducing D avid Harris , W​ a lto n Bus ine s s Ma na g e r

I am a graduate of Tuskegee University, where I earned a Bachelor’s of Science degree in Management Science. I am also a proud graduate of the best High School in Athens…Go GLADS! I have over 20 years of management experience, with the vast majority of it in the private sector. Before returning back home to Georgia, my career had taken me to several states, with the last stop before here being Iowa, but probably the most interesting was living in the Ozarks. I am a husband and father of two adult sons. I am also a big fan of sports and syfy, particularly football and anything trekkie.

What are you most excited about with your role? I enjoy people, but even more, I enjoy being able to effect positive changes in the lives of those around me. I am therefore excited by the opportunity to improve the level of care for the clients we serve, and to see our staff realize their possibilities. I feel we, as a clinic, are heading in the right direction in Walton. I am also excited about the POSSIBILITIES!

What are some challenges? I wouldn’t categorize them as challenges, but I do see opportunities change the narrative for both client and staff. We have talented people that work for Advantage, and as the Business Manager I am tasked to remove the obstacles that would prevent them from providing for our clients. Create a positive working environment for the team and support to do their jobs effectively for our clients.

What are your goals for your clinic? To be the best clinic in the agency, by providing our clients with great customer service, improving the efficiency of our operations, exceed of revenue projections, and creating a working environment that fosters teamwork. I always strive to leave the place better than I found it.

What is a favorite saying/mantra of yours? I don’t have a mantra, but rather a belief that you should treat those as you would want to be treated…respect goes a long way to me.

Introducing Kimberly Rice , E​ lbe r t Bus ine s s Ma na g e r

What are you most excited about with your role? I love helping others! I am so excited about the direction that our Agency is heading towards, and I think that we have great work teams in place in order to reach our goals. What are some challenges? Insurance companies, transportation for clients, and finding a nurse for Elbert and Jackson.

What are your goals for your clinic? That we continue to work well as a team and not against each other. We reach out more to the community and let them know that we are here for them! See as many clients as we can, providing good customer service...and produce revenue.

What is a favorite saying/mantra of yours? The best is yet to come.....

Introducing Sheila Smith, Ja c ks o n Bus ine s s Ma na g e r

My name is Sheila Smith, Business Manager for Jackson Mental Health. I’ve been with the agency for 15 years and in this role for 1 ½ years. I have worked in various roles and enjoyed them all. In my spare time, I enjoy spending time with my husband of 12 years, our grandkids, reading and going to church.

What are you most excited about with your role? I am excited to help make a difference in the lives of the individuals that we serve.

What are some challenges? being in the outer clinic, there are not many resources for the clients.

What are your goals for your clinic? Rebuild our reputation in the community.

What is a favorite saying/mantra of yours? The devil is a Lie!

Introducing D arline Woods , C​ la r ke Bus ine s s Ma na g e r

Hello I my name is Darline Woods and I am excited to be the Business Manager of Advantage Behavior Health Services Clarke Clinic. I began my journey with Advantage in July 2017 and it has been great working with some great people. I started out as a Program Associate and with great leadership and motivation, I am truly blessed and honored to be the new manager.

What are you most excited about with your role? I am mostly excited with this new role because it will give me the opportunity to offer strength, courage and hope to a client or potential client who may need that extra boast to make it through the day.

What are some challenges? Some of the challenges I have experienced is not having enough clinicians to service our commercial or Medicare clients. Since we have hired a few prescribers we are able to get the client scheduled with a Dr. in a timely manner.

What are your goals for your clinic? I am mostly excited with being in my new role to help generate more revenue, less loss claiming, generate a positive working environment throughout the clinic building a strong team. I would also like to make sure when a client enters the clinic each visit will be a positive experience.

What is a favorite saying/mantra of yours? We work in a clinic of multiple facets; therefore we have to work together to ensure each facet has clear guidelines in which each person knows what role he/she plays. I have to remind myself that each situation that may arise may not affect the role I am responsible for; so when this happens my favorite saying/mantra is “that is not my mare to trout."

The Respect Institute of Georgia Giving Hope, Recovery, and I​ ndependent Living a Voice The RESPECT Institute has chosen Advantage to host its trainings in the Athens area beginning in the Spring of 2018. Advantage currently employs 24 certified peers — Certified Peer Specialists and Certified Addiction Recovery Empowerment Specialists — and continues to hire and send staff to peer certification trainings. This year, we received grant funding to start a new program (PROUD-Peers in Recovery from Opioid Use and Dependency) that is fully staffed by people with lived experience. Our EPIC team is completely peer-staffed as well, even though it is not contractually required to be. Our Behavioral Health Crisis Center, soon to open, will utilize the Living Room Model in our Crisis Walk-in Center, which uses peers as the first point of contact to individuals walking in for services. Because of our commitment to using peers throughout our agency — from the CEO and all through the ranks — as well as our strong community partnerships and education to the community, Advantage is the perfect choice for such a partnership. During our Annual Meeting and Dinner, we had the honor of hearing the recovery story of Shane Sims, a local business owner. He shared his story of healing and recovery and encouraged us to embrace our challenges. Mr. Sims is a powerful and inspirational speaker and graduate of The RESPECT Institute of Georgia (RI).

What is RI? The Respect Institute of Georgia (RI) is a program created by mental health advocate Joel Slack. RI helps participants develop and hone the skills they need to use their stories — their lived experience — to educate and inspire others. Working with individuals with mental health and substance-use challenges and co-occurring issues, The RESPECT Institute of Georgia helps participants organize, construct, and customize their personal stories of recovery so they can share them in the community in various settings. These opportunities might include speaking to organizational leaders, legislators, employees, schools and universities, churches, civic organizations, educational settings, etc.

From their webpage: The RESPECT Institute of Georgia is a 3 ½-day program that empowers participants by acknowledging, by honoring and by valuing their personal experiences and insights. Through this recognition and acceptance, participants reclaim their sense of self. They own their lived experiences, without shame or embarrassment, and become instrumental in eliminating stigma in the public, in advancing the message of recovery, and in educating the next generation of behavioral health professionals. Through a partnership with Slack Consulting, Georgia Mental Health Consumer Network, and Mental Health America of Georgia, the Georgia Department of Behavioral Health and Developmental Disabilities sponsors 24 trainings and 420 speaking engagements annually.

Did you know... Athens’ own Tony Sanchez, Director of the DBHDD Office of Recovery Transformation Services, oversees the implementation of the RESPECT Institute of Georgia. Since beginning in 2012, RI has graduated over 950 individuals. Graduates of RI have spoken to over 100,000 individuals throughout Georgia… and that number is increasing! The Recovery Institute of Georgia partners with host agencies to bring the training to our communities, building a local bureau of speakers to help educate and decrease stigma. In 2018, The Respect Institute of Georgia will partner with Advantage!

We are so excited to partner with the RESPECT Institute. We just finalized the dates for our first training hosted here at Advantage — April 16 through 19 — with more info to come.

The Care Management Department is excited to announce new employment opportunities! We have a strong, cohesive team that provides training and oversight across clinical sites, specialty programs, Intellectual Developmental Disabilities (IDD) programs, and the Behavioral Health Crisis Center (BHCC). We have Quality Assurance Manager positions available for Behavioral Health, IDD, and BHCC, and are looking for qualified candidates. We also have an Operations Analyst position to help with oversight for quality improvement. If you are interested in being a part of our team, please contact Human Resources. Our team is dedicated to providing support and training to meet quality assurance standards.

Dialectical Behavior Therapy Training After the first of the year, Advantage will be offering an in-house training in Dialectical Behavior Therapy (DBT). DBT is a cognitive behavioral treatment, developed by Marsha Linehan, PhD, ABPP, with the goal of helping clients create a life worth living. We will offer four trainings, one for each module — Mindfulness, Emotion Regulation, Distress Tolerance, and Interpersonal Effectiveness. These trainings will provide education on the philosophy behind DBT, the basic tenets, skills for each module, and how to incorporate a DBT-like model of treatment into our existing programs. You can sign up for the trainings on Relias.

For more information about DBT, watch this video: https://youtu.be/Stz--d17ID4 or go to https://behavioraltech.org/.

The trainings are:

Friday, January 26 — Mindfulness, 9AM - 4:30PM in the training room at 250 North Avenue, Athens

Friday, March 2 — Emotion Regulation, 9AM - 4:30PM, location to be determined

Friday, April 6 — Distress Tolerance, 9AM - 4:30PM, location to be determined

Friday, May 4 — Interpersonal Effectiveness, 9AM - 4:30PM, location to be determined

Certified Professional Counselor Supervisor (CPCS) Credential Are you a Licensed Professional Counselor (LPC) providing clinical supervision? Are you working to obtain your LPC? If so, take note — there are changes effective 2018 that will impact you. Effective September 30, 2018, a Clinical Supervisor who is an LPC must hold either a National Board of Certified Counselors (NBCC) Approved Clinical Supervisor credential or a Licensed Professional Counselors Association of Georgia (LPCAGA) Certified Professional Counselor Supervisor credential. To obtain this credential, you must meet certain training requirements. Those requirements can be found here: LPCGA CPCS: http://www.lpcaga.org/requirements-for-cpcs CPCS FAQs: http://www.lpcaga.org/cpcs-faqs NBCC Approved Clinical Supervisor (ACS) information: http://www.lpcaga.org/cpcs-faqs Advantage will be offering part 4 of our 4-part Clinical Supervision Training Series, Ethics in Clinical Supervision. Remember, while you are able to take 8 hours of training online, you cannot take ethics online. This training will be open to all staff who provide clinical supervision, regardless of your licensure, however the CPCS and ACS credentials are for LPCs only. Part 4, Ethics in Clinical Supervision, Friday, February 16, 9AM - 4:45PM. Director's Conference Room, 250 North Avenue, Athens. Organizational Plans

Last month we learned that CARF-accredited organizations have various ways in which to follow the progress of its organization; one of these ways is the creation and monitoring of organizational plans. We broadly considered the Accessibility Plan, the Non-Violent Practices Plan, and the Cultural Competency and Diversity Plan. These, and other plans, are reviewed at least yearly and updated with actions taken and the addition of new goals and targets where indicated.

This month, four plans will be highlighted:

Technology and Information Systems Plan The Technology and Information Systems Plan includes information regarding Advantage’s use and response with hardware, software, security, confidentiality, backup policies, assistive technology, disaster recovery preparedness, and virus protection. How we protect personal health information data for our clients, how we protect our technology capabilities through and during downtimes and cyberattacks and environmental disasters are critical considerations. Also, CARF is interested in how the plan supports information management and performance improvement activities for our business functions and program/service delivery. When you think how much data is used to guide our organization and determine how well we are doing (e.g., client outcomes and financial soundness), it is easy to see why having a plan that encompasses these many areas is important.

The Information Systems and Information Technology departments are responsible for maintenance of this plan.

Comprehensive Loss Control Plan The Comprehensive Loss Control Plan (CLCP), otherwise known as a Risk Management Plan, covers multiple areas of potential loss exposure for our organization. Advantage is committed to maintaining a comprehensive loss control program to reduce the risks and losses that are preventable and controllable. Developing a risk management culture will allow operational changes that eliminate hazards or minimize their impact. For example, if an incident can be stopped before it happens, the cost is the time spent preventing it. Additionally, if losses are anticipated and preparations are made to address these, the severity of those losses (actual and potential) can be mitigated. It also demonstrates Advantage’s due diligence in dealing with hazards. Risk management of loss exposure is a crucial step to creating a risk management culture. With guidance from the Department of Administrative Services (DOAS), CARF, and Advantage itself, the CLCP includes basic operational program areas that are customized for Advantage’s particular risks. There are areas that are common to all state and state-contracted entities, as well as those that are dependent on specific operations performed. This plan establishes the system areas that are included to effectively control identified risk exposures. Policies, procedures, and practices are identified for these areas, as well as the individuals designated to verify compliance.

Advantage has a CLCP/Risk Management workgroup made up of representatives from Human Resources, Business Office, Risk Management, Facilities and Transportation, MIS/IT, Care Management, and Compliance. It meets routinely to review the plan, provide updates, assign tasks for rectifying identified exposures, and reporting actions to the CSB board QA/Risk Management Committee. The plan is reviewed and updated in an ongoing manner throughout the year at the workgroup as well as the CSB Committee meetings.

Areas of focus include the following: employee education and training, employee accident prevention, fidelity losses (employee theft), general liability/insurance, workers’ compensation — return to work, property, auto liability and physical damage, fleet management, fiscal viability, legal (including critical incident reporting), security issues/HIPAA, external audits and reviews, and publicity. Under each of these areas are multiple objectives that are reported and monitored.

Performance Measurement and Management This plan may be called various names, dependent upon a requesting regulating entity’s title for such. Other names include the Quality Management Plan, the Quality Improvement Plan, Performance Improvement Plan, etc. Regardless of its name, Advantage’s vision for the delivery of quality behavioral and developmental disabilities services provides the foundation for all quality management activities, both in the areas of business function and service delivery. A program of quality measurement, management, and improvement is established to support this vision.

This plan services as a foundation of Advantage’s commitment to continuously improve the quality of treatment and services that are provided. Quality services are defined as services that are provided in a safe, effective, person-centered, timely, equitable, and recovery-focused manner. Advantage is committed to the ongoing improvement of the quality of care its clients its clients receive, as evidenced by the measured outcomes of that care.

Advantage conducts an annual evaluation/assessment of its performance improvement efforts and reports results up through the CSB QA/Risk Management and to DBHDD, as requested. As quality is an organization-wide endeavor, the Compliance Department and the Care Management Department work collaboratively with all areas of Advantage in the ongoing assessment and evaluation of compliance and quality of services provided to BH and IDD individuals. Assessment is accomplished by comparing actual performance on an indicator of performance with itself over time, pre-established standards, goals, or expected levels of performance, other service providers, etc. Various oversight workgroups provide ongoing operational leadership to support the various areas of performance management and improvement processes throughout the organization. The CSB provides oversight leadership for the Quality Management and Improvement process through it various committees.

There are multiple monitoring and evaluation processes that occur throughout the organization through the efforts of various departments or workgroups. This listing is not all-inclusive yet can provide you with a glimpse into the magnitude of activities: DBHDD Performance Monitoring Report, peer review/record review, incident reporting (critical and regular), issue resolution/complaints, external review organization reviews, fidelity reviews, programmatic review, accreditation, licensing, consumer surveys, organizational climate surveys, etc.

Strategic Plan The strategic plan for the organization guides the organization’s plans for its future. Each year Advantage creates a strategic action plan that considers critical areas of functioning. Over the years these have included financial viability, programming, access, quality and program evaluation, program expansion, etc. Goals are set, priorities are determined, action steps are established, responsible individuals are indicated, and timelines are created. This plan is routinely monitored by the Executive Management Team and reported to the Board. The strategic plan for the organization is truly a treatment plan for the organization.

This year is unique in that Advantage is focusing on critical components that support its financial viability. Called the Sustainability Plan, the Executive Management Team and the Board are working with DBHDD to assure that Advantage can move into the next year financially secure, with processes in place operationally that will support this security. Productivity, program expansion, access timelines, collections, etc. are part of the plan this year — what is facilitating our success, what is constraining our success, and what rapid cycle changes need to take place are questions driving this plan. Many of the goals/benchmarks in the plan parallel the Performance Monitoring Report that is submitted to DBHDD twice yearly.

NAMI Su pport Comes to Athens

Co ngra tula tio ns to the fo llo wing Ad va nta ge CARES p rize winne rs fo r Ja nua ry :

Lure e Ware , Doris Watson, Te rre ll Clark

New handbags were provided by LDK & Company, Inc. for Luree and Doris. Terrell was awarded a $10 gift card from Walmart.

If you wish to participate next month, simply wear your Advantage shirt on the last working day of the month, Wednesday, February 28, 2018, and email [email protected] that am. The drawing will be held around 3pm that afternoon. Kudos Cards Are available to give a shout out to staff that are excelling within their assigned job duties. Contact Tammy Dalton if you do not have a supply available at your site.

Advantage GEM nominations Are due by the 10th of each month. If you know of someone who is Going the Extra Mile above and beyond their assigned job duties, please take the time to recognize them. Advantage GEM forms are available on the employee portal. Email nominations to Tammy Dalton or drop your nomination by to Human Resources.

Employee of the Year Is selected from the pool of monthly GEM Awards and the Quarterly CSB Awards.

The Advantage Quarterly Team Award Is a quarterly award that is awarded to an Advantage program that has exceeded in setting and reaching goals that result in better service delivery and an improved bottom line for their program and the organization. This award is accompanied by the Advantage Traveling Banner that will be housed at the winning program site until the next award season. 3rd Quarter nominations are due by March 15, 2018.

Valentine' s Contest!

February is a great month to show the love and let our co-workers know how much we care for them.

Human Resources will be hosting a Valentine Bag Decorating Contest. You are invited to participate in creating a bag, on your own time, and hang it by your door.

All staff are encouraged to bring Valentine cards or candy to place in the bags.

Judging will be held on Wednesday, February 14, 2018 and will be based on:

visual impact creativity craftsmanship

Sweet little prizes are in store for 1st, 2nd, and 3rd place winners.

If you wish to enter the Valentine Bag Contest, please contact Tammy Dalton to sign up at 706-389-6789 ext. 1306 or email [email protected]. HR will provide the bag for you.

Participants who are not located at 250 North Avenue are asked to email pictures of your bags to [email protected] by Tuesday, February 13th, 2018 for inclusion of the judging.

February 1: Linda J. Chambers, Carol H. Dillard

February 2: Abdul H. Niazi, Shawn J. Barnett, Lorraine D. Terrell February 3: Cynthia P. Smith

February 4: Victoria Anderson

February 5: Melissa Shelton-Brock

February 6: Vickie E. Downey

February 7: Kadesha Clark Evans

February 9: Altorous R. Keaton

February 10: Hillary B. Echols, Martha Jo Carlan, Shantina Shealey

February 12: Allison Long

February 14: Angela M. Franklin

February 15: Constance Johnson

February 16: Denise E. Kistner

February 18: Mary E. Ferguson, Lauren A. Pace

February 19: Debbie M. Clark, Minnie C. Blount February 19: Cynthia A. Pope, Kizzy Denise Reed

February 21: Denise S. West

February 22: Helen H. Kabat

February 23: Felicia L. Cross, Rachelle Ledford

February 24: Michael B. Dwyer

February 27: Shawn C. Manley

February 28: L'Saria A. Fleming, Caitlin B. Wilson, Lisa Greene

February 29: Georgia Ann Graham

O ne Ye a r 10 Ye a rs Karen Brown Taylor Patsy E. Standridge Jackie Dee Booth Georgia Ann Graham 15 Ye a rs Steven Lane Webb Sheila M. Smith

T wo Ye a rs 16 Ye a rs Rhonda R. Alexander Annette Redd

T hre e Ye a rs 17 Ye a rs Brenda Lee Hall Lisa Greene Frances S. Crawford Lakesha Ketrice Barnes-Holt 18 Ye a rs Loretta Morse Paula L. Andrew Mary Jo Miller Hether A. Pierce 19 Ye a rs Sandra J. Grimes Fo ur Ye a rs 2 7 Ye a rs Patricia A. Tomlin Patricia S. Brown 33 Ye a rs S ix Ye a rs Linda J. Chambers Keith L. Mines S e ve n Ye a rs Terri L. Weimorts

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