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Lewisham Parks and Open Spaces Maintenance

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Lewisham Parks and Open Spaces Maintenance THE LONDON BOROUGH OF LEWISHAM GREEN SPACE MANAGEMENT AND MAINTENANCE CONTRACT 2010-2020 BOOK TWO SPECIFICATION OF SERVICE (1 -10) Appendices to Specification (1 - 79} CONTENTS 1. THE LONDON BOROUGH OF LEWISHAM 1 1.1 Address for Correspondence 1 1.2 Def"Iriitioris and Interpretations 1 2. SCOPE OF THE S}'ECIFICATION 10 2.1 General Description of the Service 10 2.2 Locations 12 2.3 Contract Area 15 2.4 Works Excluded from. the Contract 15 3. STRATEGIC AND OPERATIONAL OBJECTIVES 20 3.1 Strategic Council Documents 20 3.2 Strategic Objectives 20 3.3 Parks Service Standards 3.4 Management and Operations 4. PREMISES 23 5. PEJ1FORMANCE STANDARDS 24 5.1 PERFORMANCE STANI>ARD I- Grounds and Ecological Maintenance 24 5.2 PERFORMANCE STANDARD 11- Environmental Maintenance 46 5.3 PERFORMANCE STANDARD ID- Serviced Facilities 58 5.4 PERFORMANCE STANDARD IV- Maintenance of Specif"Ied Plant and Equipment and Provision of Public Overhead Lighting 63 5.5 PERFORMANCE STANDARD V- Park Furniture and Sports Equipment 6768 5.6 PERFORMANCE STANDARD VI - Availability and Maintenance of Playground Equipment 70+± 5.7 PERFORMANCE STANDARD VII- Infrastructure Maintenance 5.8 PERFORMANCE STANDARD VIII- Waterplay and Water. Features n:n 5.9 PERFORMANCE STANDARD IX- Availability, Opening and Patrolling of Parks 76 5.10 PERFORMANCE STANDARD X-Events & Activities 77+8 5.10.1 General 77+8 5.10.2 Subelement X A-Local Community Events & Activities 78+9 5.10.3 Subelement XB- Corporate and Not for Pront Events 7981) 5.10.4 Subelement XC - Commercial Events 808l 5.10.5 Subelement [XD]- Additional Maintenance for Events and Resources ,818a 5.11 PERFORMANCE STANDARD XI- Sports Facilities 82!B 5.11.1 Subelement XlA -Availability and Booking Service 82!B 5.11.2 Subelement XI B - Sports Facilities 8586 5.12 PERFORMANCE STANDARD XII- Marketing and Development 8788 5.12.1 Marketing Plan 8788 5.12.2 Ecology and Nature Conservation Development 5.12.3 Sports Development 90 5.12.4 Sports Coaching 5.12.5 Sponsorship 5.13 PERFORMANCE STANDARD XIII- CUSTOMER CARE 5.13.1. General 5.13.2 Customer Information 94% 5.13.3 Customer Consultation 94% 5.13.4 Customers Forums/ User Group/Liaison Work 95% 5.13.5 Undertaking Visitors Surveys 97 5.13.6 Complaints 9798 5.14 PERFORMANCE STANDARD XIV -SAFETY AND'EMERGENCffiS9899 5.14.1 Emergency Procedures 9899 5.14.2 Emergency Plan · 99!00 5.14.3 Misconduct by Users of the Locations 100HI± 5.14.4 Lost Property lOl±m 5.14.5 Security lOl±m 5.15 PERFORMANCE STANDARD XV~ Value for Money 5.15.1 Value for Money 5.15.2 Continuous Improvement - external awards 5.15.3 Efficiency Savings - Raising standards 5.16 PERFORMANCE STANDARD XVI- EQUALITffiS & DIVERSITY 6 EMPLOYEES 6.1 Staffing 6.2 , Maintenance Qualifications. 107!08 6.3 Clothing and Identification 108 7 COMPLIANCE 109 7.1 Health and Safety 109 7.2 Hygiene 110 7.3 Portable Appliances llOlH 7.4 Construction and Design Management Regulations llOlH 7.5. Licences llOlH 7.6 Fire Certificates llOlH 7.7 Insurance 111 8 UTILITIES AND RATES lll±n 8.1 Services, Utilities and Uniform Business Rates lll±n 8.2 Uniform Business Rates I 11tH 8.3 Telephones 112 8.4 Wayleaves and Rights of Way 1121-H 8.5 Disposal of Waste and Refuse 113 9 GOODS AND MERCHANDISE 113!!4 9.1 Goods and Material Provision 113!!4 9.2 Sale and Hire of Merchandise 114 9.3 Coin Operated Equipment Ill 10 ADDITIONAL ITEMS 113 10.1 Manor Park Building 113 APPENDICES Note: Appendices shown are supplied for information only Schedule 1 Appendix 1 Map showing the location of all parks and churchyards covered by the Specification Appendix2 Map showing the location of Highways Enclosures Appendix 3 Map showing the location of Miscellaneous Sites I Appendix4 Map showing the location of Housing sites Appendix 5 List of Parks with the Plan Number Reference, Category Code and EPA Category Zone Appendix 6 List of Churchyards with Plan Number Reference, Category Code and EPA Category Zone . Appendix.7 List of Highways Enclosures with Plan Number reference and EPA Category Zone Appendix 8 List of Miscellaneous Site, Car Parks and Industrial Sites with Plan Number reference and EPA Category Zone Appendix 9 List of Housing Sites with Plan Numbers with Plan Number reference and EPA Category Zone Appendix 10 Parks Services - Current Contractors General Inspection report Appendix 11 Incident Report Form Appendix 12 Safety Inspection Record Appendix 13 Health and Safety Policy Appendix 14 Not Used Appendix 15 List of Parks to be locked/unlocked Appendix 16 Seasonal Opening & Closing times for parks Appendix 17 Parks Byelaws Appendix 18 Parks Incident Book Appendix 19 Violence to staff Guidelines Appendix 20 Not Used Appendix 21 Nature Conservation Areas in parks (managed by Nature Conservation team) Appendix 22 List of Sites of Importance for Nature Conservation (to be managed by the contractor) Appendix 23 List of events held in parks 2008 including special arrangements Appendix 24 Events lnfonmation Pack Appendix 25 Not Used Appendix 26 Database of facilities in parks Appendix27 List of current charges for Sports Pitches and Facilities Appendix 28 List of Changing rooms currently in use Appendix 29 Football and Cricket Sports seasons Appendix30 Not Used Appendix 31 Income from Pitch lettings 2008 Appendix 32 Not Used Appendix33 List of Parks Buildings Appendix 34 List of parks toilet facilities . Appendix 35 Not Used Appendix 36 Gas, Electricity and Water Costs for 2008 Appendix 37 Parks with overhead lighting/floodlighting Appendix 38 List of parks with permanent pedestrian/cycle paths (that are the responsibility of Highways Dept) Appendix 39 The number and type of litter and dog bins and park benches in each parks . Appendix40 Condition survey on Buildings Appendix41 Copy of Council's Agreement with Bowls Clubs Appendix42 Council's Customer Charter Appendix43 Copy of parks Customer Survey form Appendix44 Complaints procedurEl .· Appendix45 Not Used . Appendix46 Fortnightly/Quarterly/Annual Playground ·Equipment Inspection records Appendix47 Annual condition survey of PlaYground Equipment 2008 Appendix48 List of Parks Plant and Static equipment Appendix49 List of Bridge Structures and details plus Condition Survey of Bridges Appendix 50 Not Used Appendix 51 Open Spaces Strategy 2005-2010 Appendix 52 Environment Division Service Plan 2008/9 Appendix 53 Physical Activity, Sport and Leisure Strategy Appendix 54 List of Sites with Annual Bedding Appendix 55 British Standards relevant to Grounds Maintenance Spec Appendix 56 List of British Standards and General Conditions for Repair and Maintenance works Appendix 57 Wayleaves and Rights' of Way Appendix 58 Not Used Appendix 59 Lewisham Cultural Strategy 2009-2013 Appendix 60 Rateable value and Uniform Business Rates for buildings listed in Appendix 34 Appendix 61 Not Used Appendix 52 Not Used Appendix 63 Lewisham Plus Card Appendix 64 Terms and Conditions applicable to cafEl's, kiosks and mobile concessions and Sites currently in use Appendix 65 Rental from cafes, kiosks and mobile concessions for 2008 Appendix 66 Tender Evaluation Criteria -extract from Committee Report Appendix 67 Lewisham's In-Bloom commitment Appendix 68 Green Flag Award Scheme Appendix 69 Equalities Impact assessment for Parks and green spaces Appendix 70 Nature's Gym . Appendix 71 Christmas tree collection and recycling Appendix 72 Project Proposals for Pepys Estate Appendix73 PPG 17 Planning Policy Guidance for Open Space, Sport and Recreation in Lewisham 2009 . Appendix 74 Playing Pitch Strategy 2009 Appendix 75 Code of Practice Litter and Refuse and Lewisham Standard Appendix76 Parks Service Standards to be met Appendix 77 A Natural Renaissance for Lewisham 2006 "2011 Appendix7B List afCCTV camerl:fs in Parks AppEmdix79 Information Access; Freedom of Information; Data Protection INTRODUCTION TO THE SPECIFICATION 1. THE LONDON BOROUGH OF LEWISHAM 1.1 Address for Correspondence Insert address 1.2 Def"mitions And Interpretations 1.2.1 In this Specification, the words and phrases shall have the same meaning as set out in the Conditions and in addition, except where the context otherwise requires, the following words shall have these meanings:- "Acceptable Waste" means litter and refuse, with no single item measuring more than 1.2 metres in any dimension or weighing more than 25Kg and excluding clinical waste, dangerous substances and radioactive substances; "Arisings" includes litter, cans, cartons, chewing gum, paper, faeces, vomit, debris, detritus, loose chippings and stones, animal carcasses, bird droppings, mud, silt, glass, grit, dust, oil, sand, Sharps, tyres, cardboard boxes, timber, accident debris, soil, leaf and blossom fall, grass, vegetation and/or other deposits left as waste material; "Bowling green" means the land and buildings which have been let by the Council to members of the Bowls' Clubs for use as bowling greens; "Bowls' Pavilions" means the bowls' pavilions in Hilly Field, Ladywell Fields and that part of Mayow Park Lodge used by the bowls' club; "Buildings" means all buildings including public conveniences and temporary buildings such as portakabins; 2 "Car Parks" means the Locations listed as such in Appendix 8; "Check" means a visual inspection, noting any readings of temperature, pressures, levels of flow rates or other data of a particular piece of plant and equipment as necessary, making comparisons against the manufacturer's performance specification thereby allowing any deterioration or deviation from the manufacturer's specification to be ascertained and rectified, and to generally carry out an examination
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