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Transit Strategic Business Plan and Ridership Growth Strategy: Five-Year Update

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Transit Strategic Business Plan and Ridership Growth Strategy: Five-Year Update Report Transit Strategic Business Plan and Ridership Growth Strategy: Five-Year Update Transit Service Plan Prepared for the City of Niagara Falls by IBI Group November 20, 2020 IBI GROUP REPORT TRANSIT STRATEGIC BUSINESS PLAN AND RIDERSHIP GROWTH STRATEGY: FIVE-YEAR UPDATE Prepared for the City of Niagara Falls Table of Contents 1 Introduction ............................................................................................... 1 1.1 Background ...................................................................................... 2 1.2 Study Approach and Objectives ........................................................ 3 1.3 Report Structure ............................................................................... 4 2 Key Conclusions from Needs Assessment ............................................ 5 3 Service Plan Foundation ........................................................................ 10 3.1 Service Standards .......................................................................... 10 3.2 Target Service Hours ...................................................................... 12 3.3 WEGO Policy Changes .................................................................. 12 3.4 Transfer Policy Changes ................................................................ 13 3.5 High School Student Recommendations ........................................ 13 3.6 Bus Operator Scheduling Recommendations ................................. 14 4 Five Year Plan – Years 1 to 5 .................................................................. 16 4.1 Annual Network Changes ............................................................... 16 4.2 Ridership Projections ...................................................................... 31 5 Ten-Year Plan – Years 6 to 10 ................................................................ 32 5.1 Fixed-Route Changes ..................................................................... 32 5.2 Demand-Responsive Service Changes .......................................... 34 6 Infrastructure Plan .................................................................................. 35 6.1 Buses .............................................................................................. 35 6.2 Transit Services Facility .................................................................. 37 6.3 Transit Terminals/Hubs ................................................................... 38 6.4 Stops and Shelters ......................................................................... 40 November 20, 2020 i IBI GROUP REPORT TRANSIT STRATEGIC BUSINESS PLAN AND RIDERSHIP GROWTH STRATEGY: FIVE-YEAR UPDATE Prepared for the City of Niagara Falls Table of Contents (continued) 7 Transit Technology Plan ......................................................................... 42 7.1 Data Dashboards ............................................................................ 42 7.2 Automated Data Reports from CleverReports ................................ 44 7.3 Conclusions .................................................................................... 45 8 Financial and Staffing Plan .................................................................... 46 8.1 Financial Plan ................................................................................. 46 8.2 Staffing Plan ................................................................................... 49 9 Conclusions and Recommendations .................................................... 51 9.1 Key Conclusions ............................................................................. 51 9.2 Recommendations .......................................................................... 52 List of Appendices Appendix A – Organization and Staffing Review Memorandum ................ A-1 Appendix B – Data Systems Review Memorandum .................................... B-1 Appendix C – Service and Route Review Needs Assessment Report ...... C-1 November 20, 2020 ii IBI GROUP REPORT TRANSIT STRATEGIC BUSINESS PLAN AND RIDERSHIP GROWTH STRATEGY: FIVE-YEAR UPDATE Prepared for the City of Niagara Falls Table of Contents (continued) Table of Exhibits Exhibit 3.1: Current Niagara Falls Transit Service Standards ............................ 10 Exhibit 4.1: Niagara Falls Transit Daytime Network (100-series routes) ............ 17 Exhibit 4.2: Niagara Falls Transit Evening, Sunday, and Holiday Network (200-series routes) .............................................................................. 18 Exhibit 4.3: Year 1 Service and Revenue Vehicle Hour Changes ..................... 20 Exhibit 4.4: Proposed Monday to Saturday Daytime Service with Year 1 Improvements ..................................................................................... 21 Exhibit 4.5: Year 2 Service and Revenue Vehicle Hour Changes ..................... 23 Exhibit 4.6: Proposed Sunday & Holiday Service with Year 2 Improvements .... 24 Exhibit 4.7: Year 3 Service and Revenue Vehicle Hour Changes ..................... 26 Exhibit 4.8: Year 4 Service and Revenue Vehicle Hour Changes ..................... 27 Exhibit 4.9: Year 5 Service and Revenue Vehicle Hour Changes ..................... 28 Exhibit 4.10: Proposed Year 5 Niagara Falls Transit Network ........................... 29 Exhibit 4.11: Summary of Revenue Vehicle Hour Changes in Years 1–5 .......... 30 Exhibit 4.12: Service Plan Ridership Estimate in Years 1–5 .............................. 31 Exhibit 5.1: Future Niagara Falls Transit Service Expansion Direction .............. 33 Exhibit 5.2: Potential Fixed-Route Service Additions in Years 6–10 .................. 34 Exhibit 6.1: Transit Fleet Summary – October 2020 .......................................... 35 Exhibit 6.2: Summary of Five-Year Bus Requirements ...................................... 37 Exhibit 7.1: Sample Custom NFT Data Dashboard ............................................ 43 Exhibit 7.2: On-Time Performance Report from CleverReports ......................... 44 Exhibit 8.1: Five-Year Service Plan Budget Forecast ........................................ 47 Exhibit 8.2: Bus Operator Requirements – Years 1 to 5 .................................... 50 November 20, 2020 iii IBI GROUP REPORT TRANSIT STRATEGIC BUSINESS PLAN AND RIDERSHIP GROWTH STRATEGY: FIVE-YEAR UPDATE Prepared for the City of Niagara Falls 1 Introduction The City of Niagara Falls has initiated a study to identify its future public transit needs over the next five years as an update to the Transit Strategic Business Plan and Ridership Growth Strategy completed for the City in 2009. That report has served as the basis for transit service planning and investment since 2014. The timing of this study is important as the Region considers its path forward with regard to regionalizing public transit services. The scope of this review focuses on the city (urban) transit services delivered by the City. The key steps in this update include a critical review of the transit services provided, identification of challenges and opportunities related to individual transit routes and the Niagara Falls Transit system as a whole, and a new service plan for the next five years. November 20, 2020 1 IBI GROUP REPORT TRANSIT STRATEGIC BUSINESS PLAN AND RIDERSHIP GROWTH STRATEGY: FIVE-YEAR UPDATE Prepared for the City of Niagara Falls 1.1 Background The City’s Transit Services Division is responsible for the planning, management and operation of the conventional and specialized transit services within the city. The conventional transit service, Niagara Falls Transit (NFT), consists of 25 fixed routes and demand-response services operated in the City. The specialized transit service, Chair-A-Van, is delivered under contract by a not-for-profit organization. As part of the conventional service, two routes that are part of the Visitor Transportation Service (VTS), or WEGO, the Red and Blue Lines, are included. These provide transit service for visitors and tourists in addition to residents. Transit Services also operates four inter-municipal transit routes on behalf of the Regional Municipality of Niagara providing connections to St. Catharines, Niagara-on-the-Lake, Welland, and Fort Erie. To enhance coverage for city travellers, TransCab service is offered in several areas of the city that do not have conventional transit service. The transit service plan focuses on the city’s conventional transit service (NFT), including the WEGO Red and Blue Lines, and TransCab services available to NFT riders. The plan does not review other WEGO services, inter-municipal (Niagara Region) transit services, or Chair-A-Van. In 2018, NFT carried nearly 1.8 million riders, representing a large increase over the past five years. This ridership growth is due to a combination of factors including an increase in international student enrollment at local post-secondary institutions and on-going development throughout the city and Niagara Region. This ridership growth has also been achieved as a result of the implementation of the 2009 Transit Strategic Business Plan and Ridership Growth Strategy commencing in 2014. Since that time, a number of changes to NFT services have occurred, some of which are based on the Transit Plan: The former Falls Shuttle Services were re-branded and integrated with the Niagara Parks Commission service as WEGO; Inter-municipal transit services were introduced by the Regional Municipality of Niagara operating as Niagara Region Transit. The City operates some of these services under contract
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